Wyndham Hotels Complaints Continued... (Page 3)

Poor Service, and rude employees. Crabbe infested blankets.
Upon arrival at the motel Super 8, we checked in and asked for connections to the WiFi. We connected but upon $91 per night.returnng to the room, there was no WiFi. We called the office and was told that the manager would be informed and would get back to us. The next day at 12:30 pm, the office was called to inquire about why no comments about the WiFi. We were told that there was no service in our room and that we could come to the office to do our business as there was WiFi in the office. Discussion quickly became unpleasant and we were called rude for inquiring and being unhappy about no WiFi service. We asked to change rooms which we did, as there was service on the other side of the building.In that discussion we learned that the WiFi service iln that part of the motel has been out for most of the week. We checked out the morning after the second night, whereupon There was serious error in the billing. Upon changing rooms, we were billed for two nights for the first room and 3 nights for the second room, a total of nearly $600.00 for a stay of 2 nights at $91 per night. The next morning at 2 AM, in his own home, Chuck found a crabbe on his his left thigh. It was a well developed mature crab and we found only the one, even after carefully examining each of our bodies for further critters. Sunday morning while William was resting, the office and housekeeping called the room 3 times on the phone to ask if we were leaving, inspite of the "do not disturb" on the door., as the reservation existed for a continued stay sunday night. AFter all that confustion, we decided to depart that day and asked if we could without further charge. It was then Noon. We were told we had until 12:30, by which time we had departed, learning of the excessive and incorrect charging for the rooms.
We have the crabbe and a picture of it if you would like to see it.
Overall, the motel room was satisfactory, but the desk clerks were defensive and mostly hostile to any inquiries and confrontations. The assistant manager, Diana, was receptive and polite, negotiatimg positive results. We believe that someone outside of the motel needs to be informed of these circumsgtances and that some compensation should be made for the unkind treatment and incorrect billings. Of the three of us, I am the spokesperson to bring this matter to kyour attention.
Sincerely,
Drew Davenport

August 2 and August 3 I rented two rooms at the Days Inn in Whitchurch-Stoufville Ontario on Ringwood Drive. The place is filthy. There was pubic hair on the floor of the bathroom in my sons room. When I returned to my hotel room at about 4 PM on August 2, the door was left wide open and there was no one in sight. My safety was compromised. There were many other small issues that I won’t even bother to mention in this note but I will in others .

My husband has an expensive CPAP machine and I had personal belongings in that room. I’m still trying to figure out if anything was stolen. The room was never cleaned, towels were never changed and garbage was not removed. I complained to the front desk and all I got was -I’m sorry -

In February a wedding party I was part of reserved a number of rooms at that hotel. At least 14 people from the wedding party stayed at the hotel. Everyone I spoke to was disgusted. Their rooms were dirty and there was not enough staff to serve clients.

Add a minimum, I would like half of my $610.16 stay refunded. The room my son stayed in was not fit for an animal. He wound up sleeping with my husband and I our on our king size bed because he couldn’t stomach the body hair on the floor of his bathroom.

This is the first time I’ve ever written a complaint letter. However, it won’t be my last complaint letter about this hotel

Signed fearful for safety, disappointed and disgusted
Dolores

Recently my 88 year old mother was rushed to the hospital in San Antonio. My sisters and I who all live nearly 3 hours away were with her. After getting her stable one sister stayed at the hospital with her overnight. The other two of us sat out to find a room for the night. Both of us a fairly familiar with San Antonio and we wanted to be close to the hospital also.
This was Saturday night and I understand that is a busy time. After being turned away because of no vacancy at nearly 10 hotels, we pulled into the Baymont Inn on IH 10 and Wurzbach Rd.
We were told they only had one room left and because it is midnight, we took the room.
When we got into the room, we were (to say the least) appalled. The room was awful. The dresser was broken, drawers hanging out, curtains half hung and falling. The carpets had massive stains, the tub finish was peeling. The baseboards and walls were filthy, no dusting done here in a very long time.
Because we were so exhausted we cautiously climbed into bed. Then we were stranded by a cricket most of the night.
As terrible as all of this sounds, it gets worse. When I went to check out at about 8 am, I was presented with a bill of over $200.
This would be expensive for a lovely room, but for this place, I was robbed.
I know Wyndham properties and am very surprised you would have your name on such trash.
I suggest that you have this place inspected before it gives your whole company a bad name. As for the rates, I feel that I was robbed and taken advantage of, this does not say much about Wyndham either.
AGAIN, CHECK IT OUT.
I have attached some photos and have more that I can send you.

Calling about a complant. That i giled. Giben corp. No. On hold for 15 minute. Furing this time message came on over too leave message hit one. Ginnly gave up waiting and hit 1. Came on msil box is full good by. Nice joke now i see why your motles steal people money. If this is the way the vo is run

Stayed at the Super 8 in Payson, AZ. on 7/26/19, checkout on 7/28/19.
Simple explanation: Made reservations a week+ prior to our stay. We were quoted $149.00 with AAA discount for the 1 night stay. We received our credit card bill and found we were charged $258.12. We thought there was a simple mistake. We called the hotel, polity explained the detailed and were told, "To Bad." You should have read the paperwork the person pushed in front of you before you signed it, because it said $225.00 + tax. The person on the phone "attempted to convince us $250.00 a night was standard charge and had been for a number of years. So, at the end the man said, I won't help you, you should have read the paperwork, "to Bad."
Is this Wyndham's new Customer Service policy? What would you call this type of dealings?
I would hope I would would hear from a honest corporate person in the near future.
Thank You

On August 3,2019, I stayed one night at the Super 8, 3430 Milton Avenue, Janesville, WI. I exhibited in an art show that weekend, and needed to be cost conscious. I am a little new to the Wyndham chain, but have my hesitations about future stays.

I arrived early and let the front desk know I would be returning later afternoon, knowing my room wasn't ready yet. The front desk lady was very courteous and helpful. Upon returning about 6:00pm, there was a front desk gentleman who was busy, busy, and seemed a bit irritated. I heard him say to another guest, the hotel was full this evening. I also questioned him making a copy of my driver's license to which he replied, "sorry lady its policy and I don't want to get in trouble." I asked him would it be returned to me upon departure and he said, "no, we keep it on file". NEVER has this ever been done in any other hotel I have stayed in my travels, especially using a gold American Express card!

I was given a room down under in the basement level. Not only did the room smell disgusting upon opening the door (no a/c was on) but the air conditioner appeared very dirty and looked full of mildew. In addition, there was a window which could be opened at the ground level of the pavement outside! The room was filthy, we did check the beds to make sure they appeared clean, they did. We were very tired and decided we'd tough it out but I will never do so again.

No woman or women should be assigned a room with easy outside access through a window. I travel a lot and have never endured such a situation. Breakfast the next morning was nothing worth mentioning and again the night attendant seemed irritated with his duties.

That being said, I will not be looking at a Wyndham hotels as my first choice in my travels. Cost is always a consideration for anyone but the condition of this hotel should be reported to the health department.
Thank you for the opportunity to bring this to your attention.

We stayed at Days Inn in Pensacola,Florida on August 5.The room was registered under my name Mark Seppala.The room stunk of very strong Pine Sol so bad we had to keep the main door opened for hours to blow the smell out with my own personal fan.Both bed spreads were full of semen as were the bed skirts.Thats only what we could see!We were woken up at 9am by the housekeeper pounding on our door.I reminded her that we check out at 11am not 9.She then left her cleaning cart in front of our door and proceeded to be noisy by talking,bumping our door,hitting the walls with the vacuum cleaner in the rooms around us.When we finally started packing she opened our door!I had to tell at her to get out,that's ridiculous for an employee to enter a room without permission!Scary.I turned my key in before check out time and tried filing a complaint but the lady at the desk only said she wrote it down in a book.I showed her the pictures I took of the bed spreads but she still didnt offer any money back.I have pictures that I will put on the internet if this problem isn't resolved!We are traveling across country and plan on doing a study on the motels/hotels we stayed in.People should be warned about this place and it needs to either be run by someone else or torn down!We stayed in a Super 8 last night even though there is a Days Inn right by it.I am scared to ever stay at a Days Inn ever again,it was disguesting!

Never again! I booked this hotel accom thru Qantas. Wyngate by Wyndham LA for the night of Tue 6 Aug 2019. Problem...While I was in US my bank had to de-activate my Visa Debit card as they picked up suspicious activity. This apparently stopped the Wyngate by Wyndham reception from letting me occupy the room which was paid for in full on 14 Jun 19. They wanted the card for security deposit. The reception were totally unhelpful. My fiance spoke to this gentleman on the phone, explained that she had my new replacement card in Australia & offered to quote the number over the phone. He said no! Not their policy. He had to physically see it. I offered to pay the security Deposit in Cash...Answer, No! Offered my Global Currency Card...No! I am now stranded in LA with no accommodation & it's after 10pm at night. I have a long 15hr flight back to Australia tomorrow night. I will never again book to stay at this hotel. I am at present trying to find a taxi to take me to somewhere where I can sleep. Staff didn't care....left me stranded with nowhere to stay late at night in a city I didn't know.

We have to nights at days in in Butte montana and the room is so hot and uncomfortable. I told i’m Only staying one night and them I gone. Grandkids are miserable. Thanks

I had 2 rooms booked at the La Quinta South Burlington Vermont, 7/31/19-8/5/19. I was very dissatisfied for several reasons which I will list. I stayed there with my daughter and 2 grandchildren, ages 8 and 4. We had one room on the 3rd floor 308, and the second room on the second floor 214. When we checked in no one told us the elevator was not working and didn't work the entire stay. It was very inconvenient not to mention a hard ship on my knees to climb 3 floors several times a day to go to my room. I had asked to to moved to a lower floor and was denied. The telephone in my room 308 didn't work because there was no jack to plug it in. The phone in 214 was plugged in but didn't work either. Found the hotel manager a female to be extremely rude when we asked to change rooms or mentioned the phones and elevator not working. On 8/4/19 my daughter, 2 grandchildren and I were at the pool for a couple of hours. My daughter was sitting on the pool deck, I was standing on the pool deck and my 2 granddaughters where in the pool. I walked over to the table to see a man in the hotel window at ground level staring at my granddaughter with his hands down his pants wacking off. I called my daughter over to witness this horrifying situation. We got the girls out of the pool and immediately reported it to the hotel manager and request she call the police. She refused to call the police and said she would talk to them. I told her no I wanted the police called. We took the girls up to the room and I came back down and the manage was just coming out of his room. I asked if she was calling the police and she stated no she wasn't. I told her I was calling them myself, and I did. The police came and took statements from us and told your hotel manager she had no right to speak with him that she should of called them immediately. A police investigator came and a report was filed. We left the hotel for a couple of hours, on our way out the hotel manager was making fun of us and laughing at us. My granddaughters, and daughter was so upset by the embarrassment they had to encounter. When I returned back to the hotel I asked that she give me her managers name and number. She refused to give me her number only gave me her email. I asked her to call her and she said no she had already talked to her. The vacation that was suppose to be fun and enjoying was destroyed by your run down hotel and poor management. I would like to know how and what your going to do about this situation. I'm going to send the same email to the manager Debra Grzywna that I have send to you. I expect that because of poor leadership I will not hear back. I'm totally discussed by the way we were treated and humiliated and retaliated against in your place of business because we complained about the conditions of the hotel and calling the police I'm including my phone number in hopes you can come to some resolution of compensation for my stay. I also am including the police officers name and number to confirm all this activity. My name is Tarry Kohler 727-236-7771. Police department South Burlington Vermont, Officer Kelsey Monroe 802-846-4188. I look forward to hearing from you.

Good Evening,
I’m writing concerning my visit at the Days Inn Knoxville East in Knoxville, Tennessee and would like to speak with a manager ASAP! We booked this hotel expecting a clean & livable facility (I will include pictures with this email). When we arrived we noted the air conditioner was not working they bought us a fan. There was a hole in the wall, the vent in the bathroom was filthy, sockets were not working, the toilet rocked when you sat down, the toilet seat had black stuff on it, we asked for 4 extra towels & was denied only given 2 we had to go buy our own, the curtains were visibly nasty, the phone was visibly nasty, when they came & cleaned our room while we were out they did not replace our towels or wash clothes & when we asked for them they stated we could not get any until after they washed, towels had visible markings, the ice maker machine had bugs & green stuff on it so ice out of the machine was not an option. Needless to say we had to purchase ice from the store. I know that you all take pride in servicing your customers & I will never stay at another days in by Wyndham due to this horrible experience. Not even to mention the slow check in, no receipt given I had to request one, & the surprised extra money asked for at check in and 10 pm curfew. I would appreciate if someone called me ASAP to discuss this issue at 706-577-1760/762-207-9104. I have several more pictures than the ones listed below and can send if needed.
Thanks,
Tameika Bogan

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you

This past weekend (August 2-3) I spent 2 nights at the La Quinta at 105 Westchester Drive in Madison AL. After we settled in Friday night I noticed black mold on the bathroom ceiling. I told the person at the desk that the ceiling needed to be cleaned the next day with vinegar or Clorox, and he made a note. This never happened, so I spent two nights in room 209 with black mold on the bedroom ceiling. The windows also were covered with white mold or algae. I am a Wyndham gold member no. 161264993G and I've never had such a bad room at this kind of motel. I took a number of photos of the moldy ceiling and window, and here are a couple.

Stayed at Wyndham Virginia Beach oceanfront on July 12-19 very disappointed with the hallways & elevators not having any air conditioning. By the time you took a shower & made your way down the hallway & to the lobby felt like you needed another shower. Housekeeping was a hit or miss towels were not replenished or bed made & that was around 4pm. We also had a problem with the electronic lock to our room . We kept getting locked out cause the batteries inside the lock would die & would have to go down 16 floors to the lobby so they could get maintenance to fix it several times. The outdoor pool area was very poorly lit at nighttime .Windows in hallways were filthy . A positive was the location of the hotel. For the money we spent on the hotel for the week wasn't a great value . Hotel needs to be updated & better maintained.

Sincerely, Joseph Blundetto

I made my reservation Confirmation #3875993213 check in July 18 check out July 20, 2019. Days Inn in Camarillo California on Dailey Drive. At the time of Check in I was told there was an additional $100.00 deposit required at the time of check in for any damages. I agreed to that they said it takes about 7 - 10 days to get the deposit refund back on my card. I have waited 16 days so today I decided to call the hotel. Spoke with someone named Stephanie Serratof who said she was the manager. She stated that I did not receive my deposit because I had done damage to that room. I did NOT do any damage to that room. I actually gave it a bad rating on booking.com. complained about holes in the walls where they had ran cable and electrical wires, but never properly sealed up the holes. I complained about cracks in the sink. I left that room in the shape that it was in when I checked it. The pool was nice and well kept and the staff was friendly. I did not damage their property what so ever. I need my deposit back and they are unwilling. She told me to take it up with my bank. It is not my banks responsibility it is Days Inn Camarillo California to refund patrons their deposit. My name is Deborah Mckee PO box 12 Chester California 96020. If I didn't live 10 hours away I would take them to small claims court for this. If this happened to me a clean and caring person I wonder how other many innocent people they are defrauding. If this is not corrected I will file a complaint with the Better Business Bureau in Ventura County. They are stealing patrons money.

Paid these people $299 to transfer an ownership and it’s been 3 months and no one will help us. We’re about to lose all our vacation time as well as points. I’ve asked to speak to a supervisor only to be told someone will call me back in 2 business days!!!!! We’re about to just give our package back to Wyndham and be done with the stress. I’m on my to the BBB site file a complaint next.

When we got to the room, we didn’t have any towels and wash rags. 2nd the tv remote didn’t work the tv, the next day I took it to the front desk found out it had to be programmed. 3rd the coffee maker didn’t have any coffee, and it was missing some parts (pot, top). I refuse to stay here again and will tell anybody that is going to stay here I will tell them not too...

Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!

I looked at the photos of the Howard Johnson on Sandy in Portland Oregon, the rooms looked nice and clean. The room they gave me was something out of a nightmare, it was disgusting! There was already trash in the trash can spiderwebs all over it smelled like pee and there was what looked like nasty boogers on the wall! I talked to the assistant manager and she told me that there was nothing she could do but maybe send someone when they get there, I almost cried, I was not staying in what felt like a crack house. I only stayed long enough to book another room elsewhere. Of course my money was not refunded although what showed on the website was deceptive and definitely not what I got.

Not really sure how much control u have over this motel but its name was DAYS INN BY WINDHUM in Norcross GA. To begin with they would not let us check in til 300 PM and we had 3 small children with us and we arrived at 900am. Our door had a problem with the lock and we reported it but didbt get fixed....even told the cleaning lady and she did not close our door while we were gone so our room was left UNLOCKED for several hours. Another problem I have is that at check out we were charged a STAT TAX (I get that) we were also charged a GEORGIA tax..... now what is the difference? The hallway on the non smoking floor smelled horribly like smoke and the room a smelled even worse!!!!!!!! I have stayed at Wyndum hotels before but this one was aweful!!!!!! Just thought u would want to know since ur name was on it. Thank you

Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.

After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?

I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.

Good afternoon,
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Transaction details
Post date
06/26/2019

Description
Baymont Inn And Suites Yreka Ca

Amount
$110.88 Charge

Transaction date
06/25/2019

Itinerary info
FOR 01 NIGHTS
FOLIO: 22872667

Reference number
24431069176036947345936

We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.

Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.

Thank you.

MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL

I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.

I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"

This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.

My cousin and his bride to be have worked with the staff at the wyndham new oreleans French quarter the weekend of April 16-20. They were promised blocks of rooms for their guests and I cannot stress how ridiculous the process of booking rooms has been. The entire staff that answers the phone and handles bookings are an absolute embarrassment to your company. There is no coordination, zero confirmations being sent, and complete miss management of the bookings. You should seriously consider reviewing the staff you have on hand at this hotel. I could have 7-10 individuals respond to the same issues we are all facing. If u care you will look into this.

The following statement should be able to explain my concern as a new owner.
Purchase date: June 14 2019 location: Grand desert Las Vegas
The reason for purchase:
As business owners, we travel frequently but not necessary at the locations of Wydham owned hotels or resorts. However, we were told by agents including manager on the site after they checking those info for us that we can book hotels which are available in hotels.com ( I’m gold member ) by using our points as well as airline or cruises even though it might not be the best usage of our points. We specific told agents that the only reason will stop me to become an owner is the locations of resorts or owned hotels are not the locations I need for my travels. We were told that was not as issues because Wyndham can help us to book hotels which are available in hotels.com by using my points but we might have to call agent to do so instead of booking online. Today was the first time I try to use the service by calling the travel team for my coming business trip and I was told I can’t use my points due to the hotel is not Wyndham owned. I spoke to few people on the phone and felt super disappointed the discripency between what we were told and what can we benefited from it. Also I found it very disturbed that I have to deal with this because I become an new owner. Please help me to clear with my rights as an new owner and if its not I was told when I purchased the time share I would like to rescind the contract. Be honest, I already told some of my friends about Wyndham and I’m regret I did that especially We made it very clear what we are looking for before we purchased it. As we all know who will have the time to look through all doc of the contract on the site and we trusted your agents by addressed our needs. I will still recommend my friends of your company because of other reasons but now when I felt we were cheated. Hopefully this statement will make you understand my frustration. After more than 2 weeks in dealing owner's care specialists, the most answer we got is " there is nothing I can do for you." if I was lucky enough to find someone to talk to.
I also provided the names of agent and the managers who sold the package to us to the owner's care service. but the people that we talked to 1 and half months ago seems to disappear from the surface of the earth. No one from sales department of Wyndham Grand Desert seems to exist to help me out.
I gave one star, only because there is no option for Zero star.

Stayed in Niagara Falls 7/24/19-7/7/27/19. Towel rack was digisting. I had to hang my washcloth on a hanger. Joshua, the front desk supervisor states he couldn't take anything off my stay because I paid
In full online. The look on his face was a look of disbelief and that he would have maintenance take care of it right away. I wasn't going to say anything about it, but after paying $547.19 for 3 nights, I thought something should have been taken off for the inconvenience. Please call me at 203-525-8917 and I will explain further. Confirmation number was 8110753100926.I would appreciate s response to my complaint.This is my third year staying at this hotel, and I never experienced anything like that. The address was 333 Rainbow Blvd, Niagara Falls, NY
Thank you.
Trena Reeves

I was overcharged for my stay at the La Quinta at North Myrtle Beach. My refunded still has not been refunded on my card and because of this I was charged overdraft fees from my bank. Sean Douglas the general manager is not calling me back nor giving me updates on anything. Very poor customer service. I’m contacting corporate now.

Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!

Room had mold up the wall on the side of the bed .
My self and 3 children walked into the room and had a hard time breathing because of the mold.
we left the hotel to find some where else to stay. My chest was hurting for two days after I left this room.
My children had watery eyes for about two days after plus had a hard time breathing even with the inhalers they are taking on a daily bases
. I do have pictures of this room as of now I can't send them to this computer I can when I get to my home. this hotel is in Knoxville I-75,Knoxville Tn,
Consult# 4275525 I was told someone would call me on this as of today 07/30/19 i have not recived a call.

317-607-2785 my husbands cell Patrick Huff,

I look forward to talking to you to figure out how to get this resolved.
Patrick Huff

We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed

My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.

Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!

Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.

I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.

Last night of stay someone tried to get into our room. Mold, bugs, stains everywhere

IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.

We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .

I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
In summary:
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.

Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.

Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.

Thank you for considering my request.

Simon Lilley

Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.

I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.

With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.

Begin forwarded message:
From: Dee Patel <noreply@app.medallia.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <rhocap@yahoo.com>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <reply-1310.ewxxtds5cp6b9bhdczd@express.medallia.com>
Dear Rhodessa,

Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.

Please choose another hotel next time you come to Bowling Green Ky.

Sincerely,
Dee Patel
GM
days inn Bowling green , ky 42104
daysinnbg@gmail.com
270-781-6470

I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2

Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.

I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.