Wyndham Hotels Complaints Continued... (Page 4)
1105+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Booked a room online for Princeton West Virginia.
When we arrived there were several people at the desk to complain about a dog barking on the second floor.
I asked to see our room and it was located on the third floor and it was filthy! The carpet was stained and smelled bad. There was what I assume to be a urine stain on the cushion of the window seat. I went and let the hostess know that we would not be staying there and asked her to please refund my mothers credit card. Hopefully it will be refunded!

I and my husband drove from San Francisco to Sylmar California on August 9, 2019. I had a reservation at Travelodge by Wyndham Sylmar California. I arrived at 11:30 pm. I gave the person at the front desk, my ID and credit card. He looks at my ID and said this is not a valid Id and we can not accept this. Then said we have to cancel your reservation. I said, no, let me get my husband. My husband came in and gave him his ID and credit card. He said we can't accept his credit card because it does not have a chip. So we will cancel your reservation. I said why because you don't have a credit card with a chip. He also said that we just don't accept people like you. My husband became very upset but held back and we walk out. All the hotels in the area were booked. We had to sleep in the car that night. Which was not cool. The next day they had charged my credit card 148.50. Which then I called customer service and inform them of the situation. They credit my account. We still went on to Universal Studio, however, we were exhausted from the good time we had at Universal Studio, we slept in the car a second night. This would have never happened if they had accepted my husband credit card for the stay that we had reservations for. Just want to know now what are your plans to fix this for us. This was my husband Birthday weekend. I felt that we were being discriminated against.

Booked 2 rooms for 3 night as we were traveling from N.Y state to attend a funeral. . The rooms were dirty...broken sink faucet, toilet seat. Stains on floor. The hall way had never been cleaned, floors were dirty, and the rooms and hall smelled like old ashtrays. The dining area was dirty. Food/milks spilled down face of cabinets. One cabinet door was just hanging by a corner. Floors were dirty/sticky. Cereal was stale. I will NEVER stay at one of these hotels again. I can not even give it a one star.

The from the check out was rude not only rude she was with some type of attitude also she did not wanted give my deposit. When i ask her she said have nice day ignored me. I was mad i hope you us train her to give a better service to your guest came here to celebrate my birthday she made my experience horrible.

Hello
My daughter, my grandsons and myself stayed at your hotel, Days Inn Rockingham NC the night of August 2 in Room 202.
We found the room to be less than par considering this is part of the Wyndham Hotel chain. I went to the bathroom and when I flushed the toilet water came gushing out over the tank, all over the floor and started moving out into the room. We called the front desk but my grandson said they hung up. I went down there and told the gentleman who seemed to be locking up for the night what our problem was. He asked if we needed a mop and I said yes. After a while he came to the room with a bunch of towels because he could not find a mop. He figured out the problem and fixed it. After all that, we had him remove a dead cock roach.
Needless to say, our stay was not very pleasant.
Thank you.
Judith Olszewski
Edandjudyo@verizon.net
412-781-0513
Account invoice: 955-890631
Wyndham Rewards #192906320J
Sent from my iPad

My husband and I have a number of reward points from LaQuinta. We like to use them for a Go Fast rooms at the MicroTel in Independence, KS, when we go to visit my elderly mother who lives there. Last weekend we booked two nights. Upon arrival there was no soap in the room. Front desk apologized and stated there was no soap available in the hotel. How could this even happen? There is overnight delivery! Soap could have been purchased from two different stores across the street till soap was available. We said we could use the shampoo. Well, there was no shampoo either in our room--only lotion and conditioner. This is just unacceptable. I happen to have some facial cleanser which I had to use for my shower. The drain was slow and I stood in water. This had been a problem for a long time because you could see the soap build-up. It was nasty (attaching a photo). I don't blame the maid service. This hotel needs some TLC. Someone needs to be hired to to thoroughly clean the tubs with a Mr. Clean scum remover. It was not a pleasant stay. These are definitely problems that could be remedied easily. The clerk, Ms. Betts, at the front desk was very sorry and apologetic which I appreciated. Hopefully, these issues will be addressed soon.


Laquinta Hotel (Hershey) Harrisburg, Pa. Dirty hotel. Zero upkeep/maintenance. Totally unwelcoming staff in lobby. Refrigerator in room missing front leg almost tipping over. Broken handle on night stand drawer. Dirty Band-Aids, hair clumps, soda cans, and other trash left in pool area from Monday when we arrived, still there Thursday morning when we left...ewww!!! Pool water was cloudy. Hot tub water smelled like fish...not kidding!!! I had to tell my daughter to get out of it. 5:45 pm on our second night there, housekeeping finally showed up to clean room. I had called front desk at 3:00pm and asked if we could just get new towels and forget the room... told, "No. Checkout rooms get cleaned up first". I told her, " I only want the towels replaced." She said, "You're not understanding me... checkout rooms get cleaned first." I said, "I understand just fine... you're refusing to simply provide clean towels." Food on floors. Filthy, filthy stairway carpeting. And, they overuse cleaners with heavy perfume smells to mask musty dingy odors of the hotel. Must have been 500 cigarette butts outside the front door on the ground and a plastic bin outside the back door with hardened dried up concrete in it. Thank God for the family restaurant that sits adjacent to the hotel. It was the only saving grace for the area.

Terrible National TV add, denigrates Tulsa as a city. You know nothing a great city. Will never book faculty, students, staff, athletics teams with this foul company. Will tell all University presidents of this terrible add.

I was at the travel lodge in fort Bragg last night. The room smelled of bleach so bad it was burning our noses and throats. We couldn’t change rooms because we booked through hotels.com. I get that fort Bragg is expensive this time of year but for $200 I expect to be able to breathe. We left as soon as we could this morning. Also the frig had been turned off and smelled like mold when you opened the door. The the beds were insanely hard as well. Overall, I would be hesitant to book travel lodge again.

08/2 - 08/04 the lewis family reunion was host at the fayettville ramada inn. First i must say this was the dirtiest rooms ever. Some of the employees looked like the just rolled out of bed and come to work. The rooms had spider and bugs in them the bathrooms were nasty i had to clean my before we could use it the carpet was smelly and dirty. The cook comes to work late the breakfast was 7 - 10 he started breakfast at 8:30 and closed the kitchen at 10:00 and did not apology for his lateness. The prostitution was very crazy the did not try to hide it they approached my family members. At our banquet they ran out of food. I hope that you have taken notice of your reviews of this Ramada Inn and you make some serious changes. But I think management need to reach out to all of the guess that weekend with an apology and at least a comp night. I don't think was able handle the amount of guess. I spoke with orher guess at the hotel and they all had complaints about the hotel and staff. I still can not believe this was a Wyndham property.this has to be the WORST. I would not recommend this hotel to any person or animal to stay.

I was staying at this hotel and we were checking out when I realized I left my earbuds in my room being charged. We came back to get the earbuds and the service rep lied and said the room was occupied by someone else now which was not true. We proceeded to go with the manager Anna into the room and they were not there. The maid or someone from the staff had to take them since they were the only ones in the room. The manager Jen said I was accusing them and its prerogative which is extremely unacceptable and disrespectful after we have been staying at this hotel for over 20 years every August. I'm shocked as to the way they treated me. I told Jen she was being rude and she said that was my opinion. She should not be in management and should get fired. I do want this complaint to be sent to headquarters to Wyndham so they are aware of how disrespected I felt and someone from their staff stole my earbuds. Don't they have cameras to see who was in the room? Also we noticed a drug dog going to the room next to us, completely unrelated but that is pretty scary that this happened in the hotel we stayed at.
I would like a check for 175.00 to replace my earbuds and charger.

Somy husband Julian worked threw temporary service at the Newport wyndham an he loved working their he got a lot of phrases from guests because he sang danced the guest loved him they even gave him a review on line after working thier a week inch was great but the so call lead house men Irving did not like that do that's when he started to cause problems my husband tried to stay way from him an do his job the all the big bosses said he was great but Irving didn't like that my husband said he saw Irving grab housekeepers butt breast an was told if he said something he would get fired which made him uncomfortable an was called in office for not smoking a cigg with him the next day he went to work an everybody laughed at him so he came home depression his hitting him hard he thought they really had his back but the bosses didn't an they know what's going on they never called my husband to talk to him.When Irving walked out they had him back at work my husband came in all the time worked all 5 buildings by his self second week working thier when in when people called out just wanted you to know now I have to help my husband with more things to add to his depression thank you Newport Wyndham you lost a good worker for a married man Irving the pig next it will be your guests he's touching sincerely upst wife

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.


This is the 2nd night here at wyndham lafayette la.I was not happy at all coming back to my room after remodeling n my home for the entire day.Room service did nt service this rm at all.got back to find dirty towels i had placed still by our rm door out of courtesy for the maids ease.Trash also placed by door filled.no towels clean.come back tired; front desk said come gt some.Last thing we shouldn't have to do is go get something that i thought i was paying fpr maid service included n my price.no coffee,now no toilet paper.i wont bother i have papet towels until morning.

I along with my co-worker went to a presentation today located 733 3rd Avenue...between 45th & 46th Street. We were referred by one of Wyndham employees. I was told the guest would receive the same package as I. At the end of the presentation the facilitator asked us “Why did we come if we weren’t going to purchase anything. The guest I brought did not receive anything! And participated for the 2 hours. It was brought to my attention that the employee had been fired!. Therefore, how was she able to put my name on a list? In retrospect, I was treated very poorly at the presentation because ai did not by a timeshare.
Denise House

Dear Wyndham,
I have been using Wyndham hotels consistently since January 2019. I am a travel Respiratory Therapist. I live in Florida and currently, I am working in Ohio. I have stayed at three different Wyndham hotels that have all left me with a sad distaste. 1. Super 8 - Franklin/Middletown, Ohio, 2. Days Inn - Middletown, Ohio. 3. Super 8 Miamisburg, Ohio.
I have stayed at others including the Wyndham French Garden, Wyndham Garden Niagara Falls, and more. But these three are the worst when it comes to cleanliness.
Super 8 Franklin was the first hotel I chose to stay at being close to my work at Atrium Medical Center. The rooms were ok but still had a mildew smell to them. Within a few weeks of my staying there, the carpets were replaced with vinyl flooring. That made the smell go away. However, the noise level went up do to loss of sound deadening from carpet in the rooms. Being a night shift worker I could hear people walking around all day, cleaning, and checking out/in, etc.
So I decided to move to the Days Inn Middletown. Here, the first two nights I expressed my concern to the management that my room was supposed to be non smoking but smelled like smoke. They clamed it gets cleaned but they cant stop people from smoking in the rooms. (what happened to smoke detectors in the rooms and bathrooms.) No there were none in the room. At least not ones that couldn't be tampered with. I bleached the walls and doors in the room Febrezed, and removed filter from the AC unit (it was dirty with cigarette smoke). I showed the desk attendant and he said he would tell the management about having them cleaned. The next stay in the same room it was still smelling like smoke. I again bleached the place before I could rest. I got sick after a week or two in the room. My CPAP machine was pulling in remanences of cigarette smoke from the room and my filter on my machine was brown after one night of use. The hotel hallways and my room were damp every morning. My sheets, pillows, and blanket were damp every morning I came back to my room. Eventually I wound up in the ER. After that I refused to go back to that hotel and cancelled all of my other weeks of reservations. I started using Air BnB.
During the weekend of July 21, 2019 I booked a room at the Super 8 Miamisburg, Ohio. I wanted to be close enough to the Ohio Challenge because my wife was flying in from Florida to attend it with me. We stayed two nights. Again prior to picking her up from the airport, I Febrezed the room and bed and I used a memory foam mattress topper on the bed and my own blanket for comfort. After that stay we packed up and left and I was headed back to Florida for a week vacation before returning to Ohio to continue working. When I got home that evening (to my Florida home) and used my CPAP I smelled smoke. I took out the filter on my CPAP and again it was brown. I knew it was from the hotel. When I returned a week later and opened my car, It smelled like smoke. I got to my Air BNB, walked in and inspected the room and it smelled fresh. I then brought in my blanket and memory foam mattress topper into the owners home, placed it on the bed. An hour later, I was trying to relax for the evening (1130pm after all day traveling on a plane) and smelled smoke in the room. I smelled closely and my mattress topper and my blanket were both infested with cigarette smoke. It took me a trip to a laundromat to clean the blanket and the owners sheets. I then saturated my mattress topper with Febreze to rid the cigarette smell. My car smelled like cigarettes. I Febrzezed it with almost two bottles and it didn't rid the smell from my vehicle. I then went to Walmart and bought two car scent bombs, placed the mattress topper in the car and set off the two bombs according to instructions. After 30 minutes the smell was gone.
Conclusion: These hotels are not using safety techniques to prevent smoking in the rooms, yet they claim these are NON Smoking rooms. In addition the rooms are not being cleaned well enough to rid the smoke smell ( AC filters, walls in the bathrooms, walls in the rooms, carpet cleaning)
Rest assured I will not hesitate to pass on this part of the hotel line and tell my friends and colleagues to as well.
James Spencer
Diamond Member 121746520D

We called the North Canton Ohio Microtel on Wednesday August 7, 2019. Talked to the front desk. Made a reservation for August 11 thru the beginning of September. For my husband Dennis VanLinder. Was quoted $44.25 a night. Well called today to confirm the reservation and there wasn't one made. So the rate went up to 53.00 dollar's a night. Gave asked for the manager to contact us since Wednesday regarding a weekly rate. And no call. Supposedly tonight Friday the front desk clerk Eric sent her a email to have her call us. Well been over 2 hours and no call. So I called the reservation number and rebooked which we were not booked like we should and quoted 50.89 a night! Not happy on how this has been handled and the price. The manager obviously doesn't care about customer relations. Very disappointed. Please help!
Teri VanLinder
Reservation under my husband's name: Dennis VanLinder

Booked into the days inn by whyndham in Georgetown Texas, when we checked we went to our room 202, I checked the room and bathroom and found appalling conditions, not only did we find the rooms appalling but there was a strong smell of mold, as we walked out to complain we found a very large knife stuck in our door, my female partner was terrified, I took photographs of everything.
I have been in the hotel industry for 40 years never encountered such conditions.
I was given a refund and checked out.
If this is the standard the company allows I will not stay at a whyndham property again.


I requested oceanview and got placed in an inside room. The room smells so disappointed. Virgina beach. False advetisemrnt

We were between houses and had to find somewhere to stay for nearly a month. We thought we had really struck gold with this place as they were said to be pet friendly and were willing to accept our 4 cats. We had struck pyrite. Once locked in all the troubles came about.
First, they would not clean the room unless we crated the cats, which we do not do. We compromised by moving the cats from one room to another to get the place clean, but this was a huge challenge as the cats would hid under the beds. About 90% of the time we just left the cats under the bed and they cleaned the room with no issue.
But when we moved out, a surprise charge showed up on our account - $250 for cleaning... after we already paid $4500 for the rooms and $450 for the cat fee! And there were no damages or messes other than what one would expect from living in a hotel room for weeks on end that housekeeping refuses to clean daily. We contacted the manager about this, and he said we should have more respect for his property and feel ashamed instead of posting negative reviews... so he charged us $250 for leaving a negative review. It is now my mission to leave reviews everywhere.
In addition to this mess - the breakfast buffet was always under stocked and missing something, the hot tub was broken the whole month we were there, and the rare times housekeeping did clean our rooms they didn't restock items, so we had to go down repeatedly to collect our own toilet paper, shampoo, etc. Also their corporate help-line just sent the general manager (the one we were having issues with) a report of our call and did literally nothing to help us.

The shower hardly trickled then it ran then it shut off completely.Complaint to Ms.Trent at the front desk was answered with"It will come back on".My reply was "A lot of good that does me now"She just glared at me.Everything else was just fine but I am pissed and if you care to have it fixed it was rm 221so the next guest doesn't have to deal with it.I would hate to see her have to deal with someone not as forgiving as myself thank you.Princeton, W.Va Days Inn August 8 check in.

I made reservations on 7/28 a king suite with hot tub and a queen room for 8/2-8/4. We arrived and get to our room and room does not even have bath tub let alone a hot tub. I went to front desk and am told that roI'm was rented the 8/1 and if I had problem to call customer service. That was a joke I spent 3 hrs being hung up on 3 times and being sent from person to person with nothing. I had just picked my daughter up from college and only had a short time to spend with her so I finally just had to stop calling. I had spoke to a total of 9 different people and none were even in the same office and could not get me back to the person before them. This is not good customer service at all.

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

If I could rate 0 stars for my stay I would. My experience at you guys hotel was horrible. I spent my hard earned money to come and relax at you guys hotel after traveling 6 hours to be extremely disappointed. First of all the customer service here is non existent. When my sister and I got to our room to rest after our long drive we discovered our room very hot our sheets were filthy there was hair and food crumbs on the sheets and under the mattress. There is some kind of yellow substance on the wall I dont know what it is it could be throw up or some kind of bodily fluid. There is red stains on the shower curtain disgusting!!!!!!!!! Our toilet was clogged it wouldn't flush we called customer service twice and they told us the same thing and no one came to help I went to the front desk no one was there I went back to my room waited a while went back down and the man that works at the front desk was sitting with a group of guys eating pizza also it reeked of marijuana i smelled it in the halls and down stairs. I am beyond upset something needs to be done about this! People spend they hard earned money to come stay at hotels to be treated like so is not ok. Also I paid for wifi our wofo did not work at all!


I am disgusted. I was talked into renting a room at Travelodge Brandon Manitoba by the call center. It was to most sketchy hotel I have ever stayed at. The room smelled like strong cigarette smoke. The carpet was rolling and an outlet was over loaded with a square plug adapter with the TV, Cable box, fridge, microwave all plugged in. The furniture was outdated. The room was horrible. The water slide is very rusted. The slide was not watered and our children received friction burns and scalded legs and back. We arrived at 8pm the night of our stay and firstly were told we could not have our dog in room. Which I was told it was pet friendly. I was told they would have to shampoo room and they made exception for our fur baby to stay in room. Well let me tell you the room needs more then a shampoo.. We were charged over $180 for our stay and I would never had spent any money to stay in such a horrid place.
I have many photos if they are needed to be shared. For Wyndham to have their brand name associated with such a disgraceful hotel is very disturbing. I did not sleep as I was scared for my family. I would like to.look for full reinburesment for this stay. I also would like some work done on this such hotel.or.remove it from a choice until it is cleaned up.

We are staying in your wyndam garden hotel in dallas tonight and it was absolutely appalling. My husband rushed back to take our 3 year old and 8 year old to the pool. When we got there, a woman was in thong givinf the whole entire pool a show. The group she was with had locked all the gates so no one could enter. My husband went to the front desk to tell them what was going on and they couldnt have cared less. So now we not only overpaid for a horrible hotel, but we didbt get to enjoy the one thing that our kids wanted to do. Also. Last night we sat down to eat dinner. Not one person came to get our order after 15 minutes. Ended up having to order a pizza to our room. Worst hotel experience ever!

I am starting today for 3 nights at LaQuinta Wyndham Hotel in Fulton Rockport Texas. I have stayed here many times but wow what s down grade this place is. Broken beer bottle (glass) where dogs are suppose to go potty, cigarette butts everywhere even one on carpet in hallway. Middle door to enter hall should lock but lick is broken so anyone from street can enter the hallways. Not safe to go out at night in hallway & I have to take dog outside in evening. Booked directly with hotel but new employee booked everything wrong & I did not get rooms I was promised & booked. I needed 2 rooms with door between them. I was booked for 914.09 but when they corrected & hotel changed king to 2 queens but rooms were with door between them my bill jumped additional 200.00 I have my parents with me & dog & mom has cancer. This was suppose to be a nice treat before another cancer surgery. So disappointed & I was told they cannot give my cash back cause I paid slmidt 600.00 cash & paying the other almost 600.00 on my visa debit card. They said I could leave but take it up with corporate but we keep your money. Wow... this is horrible customer service.

My mom and I booked a 3 day stay at the Ramada by Wyndham I’m Atlanta and it was the WORST hotel I ever stayed in. I must say the staff was Amazing but the hotel SUCKS!!! Day 1 Our room was missing a chair, dirty phone that gave you a busy tone for each ext. dialed and we ordered food that night and woke up to a army of ants on the nightstand and in the food so I went to the front desk and asked to be moved. Day 2 we started the day with breakfast from the hotel and the eggs were runny, potatoes hard and bacon half cooked so we went back to our room took showers in a shower with mold and black hair or something came from somewhere to the bathroom floor, I went to the front desk and asked to have the bathroom checked. I left and came back 4 hrs later to find out that no one had come to check the problem so I went back to the front desk to complain and maintenance finally came. Day 3 I woke up to my mother crying because she couldn’t get any sleep because the beds were to hard and I must agree that the beds feel like large cots. As I was leaving I realized that I left a pair of shoes in the original room so front desk made me a key to go back and check and the beds had been stripped, the food and ants were still there and my shoes were gone. I walked out and back to my room bad and saw a door open to a room that had sheets and towels thrown around and when I showed the video to front desk, I was told it was the housekeeper quarters but why was the door open and the room dark. I was given a discount for my stay but that is not satisfactory for me. I drove 9 hrs from St Louis to Atlanta for my mother to eat at Old Lady Gang and picked this hotel because of the distance to the restaurant. NEVER AGAIN WILL I VISIT THIS HOTEL AND RECOMMEND NO ONE ELSE DOES. I have pics and video but the video can’t be uploaded Sorry


Please forward this message to the manager,
My name is Hank Donker. My wife and I checked into the hotel on July 31st for a one night stay. My sister Wilhelmina Perkins and my cousin from the Netherlands (Kees DeWolf) also booked a room.
The night of check-in, the clerk on staff had told us there was a problem with the computers being down so he wrote down our credit card information and would enter the info into the computer once up and running. When he was done doing that he would “shred” the paper he had written down our credit cards numbers.
At check out the next day someone else checked us out. I told that clerk at check out that there was some paper around that should have been shredded and could she check to be sure that was done. She could not find any paperwork But I was still concerned that our credit card info my not have been shredded.
Since check out, I called on more than one occasion and talked to the clerk to get me an answer if the check in clerk DID in fact shred the card numbers. I did not get a response back as requested so I called again and asked the clerk to have the manager call me which never happened.
At this point I don’t feel like I’m a valued customer of Howard Johnson’s??? I would expect some kind of reply to what happened to the paper that had the card numbers on them.
Please advise,
Hank

Poor Service, and rude employees. Crabbe infested blankets.
Upon arrival at the motel Super 8, we checked in and asked for connections to the WiFi. We connected but upon $91 per night.returnng to the room, there was no WiFi. We called the office and was told that the manager would be informed and would get back to us. The next day at 12:30 pm, the office was called to inquire about why no comments about the WiFi. We were told that there was no service in our room and that we could come to the office to do our business as there was WiFi in the office. Discussion quickly became unpleasant and we were called rude for inquiring and being unhappy about no WiFi service. We asked to change rooms which we did, as there was service on the other side of the building.In that discussion we learned that the WiFi service iln that part of the motel has been out for most of the week. We checked out the morning after the second night, whereupon There was serious error in the billing. Upon changing rooms, we were billed for two nights for the first room and 3 nights for the second room, a total of nearly $600.00 for a stay of 2 nights at $91 per night. The next morning at 2 AM, in his own home, Chuck found a crabbe on his his left thigh. It was a well developed mature crab and we found only the one, even after carefully examining each of our bodies for further critters. Sunday morning while William was resting, the office and housekeeping called the room 3 times on the phone to ask if we were leaving, inspite of the "do not disturb" on the door., as the reservation existed for a continued stay sunday night. AFter all that confustion, we decided to depart that day and asked if we could without further charge. It was then Noon. We were told we had until 12:30, by which time we had departed, learning of the excessive and incorrect charging for the rooms.
We have the crabbe and a picture of it if you would like to see it.
Overall, the motel room was satisfactory, but the desk clerks were defensive and mostly hostile to any inquiries and confrontations. The assistant manager, Diana, was receptive and polite, negotiatimg positive results. We believe that someone outside of the motel needs to be informed of these circumsgtances and that some compensation should be made for the unkind treatment and incorrect billings. Of the three of us, I am the spokesperson to bring this matter to kyour attention.
Sincerely,
Drew Davenport


Apparently they decided to repaint the room but didn’t clean all the paint spills off the doors. The continental breakfast was cleaned out by 820, the waffle maker didn’t work, and management said they fail to prepare enough food. Even though they had booked the reservations. We left a very expensive make up mirror in the room and called him six times with no response back from them. Apparently house cleaning decided to just take it home. Worst customer service ever.

August 2 and August 3 I rented two rooms at the Days Inn in Whitchurch-Stoufville Ontario on Ringwood Drive. The place is filthy. There was pubic hair on the floor of the bathroom in my sons room. When I returned to my hotel room at about 4 PM on August 2, the door was left wide open and there was no one in sight. My safety was compromised. There were many other small issues that I won’t even bother to mention in this note but I will in others .
My husband has an expensive CPAP machine and I had personal belongings in that room. I’m still trying to figure out if anything was stolen. The room was never cleaned, towels were never changed and garbage was not removed. I complained to the front desk and all I got was -I’m sorry -
In February a wedding party I was part of reserved a number of rooms at that hotel. At least 14 people from the wedding party stayed at the hotel. Everyone I spoke to was disgusted. Their rooms were dirty and there was not enough staff to serve clients.
Add a minimum, I would like half of my $610.16 stay refunded. The room my son stayed in was not fit for an animal. He wound up sleeping with my husband and I our on our king size bed because he couldn’t stomach the body hair on the floor of his bathroom.
This is the first time I’ve ever written a complaint letter. However, it won’t be my last complaint letter about this hotel
Signed fearful for safety, disappointed and disgusted
Dolores

I cood not stay at the travelodge by wyndham in lake george ny. Because they were under a water adviser due to bacteria in the water, the pool was under construction . By the way from the reviews it's always under construction. The staff are terrible and the rooms are filthy and disgusting. I couldn't stay but was charged. I asked for my money back but never got a call back. Please , I deserve my money back , I couldn't even brush my teeth with the water, Oh and then put a sign saying they weren't giving any one bottled water. The worst place I have ever booked and as a single mom 150$ is a lot of money.

Recently my 88 year old mother was rushed to the hospital in San Antonio. My sisters and I who all live nearly 3 hours away were with her. After getting her stable one sister stayed at the hospital with her overnight. The other two of us sat out to find a room for the night. Both of us a fairly familiar with San Antonio and we wanted to be close to the hospital also.
This was Saturday night and I understand that is a busy time. After being turned away because of no vacancy at nearly 10 hotels, we pulled into the Baymont Inn on IH 10 and Wurzbach Rd.
We were told they only had one room left and because it is midnight, we took the room.
When we got into the room, we were (to say the least) appalled. The room was awful. The dresser was broken, drawers hanging out, curtains half hung and falling. The carpets had massive stains, the tub finish was peeling. The baseboards and walls were filthy, no dusting done here in a very long time.
Because we were so exhausted we cautiously climbed into bed. Then we were stranded by a cricket most of the night.
As terrible as all of this sounds, it gets worse. When I went to check out at about 8 am, I was presented with a bill of over $200.
This would be expensive for a lovely room, but for this place, I was robbed.
I know Wyndham properties and am very surprised you would have your name on such trash.
I suggest that you have this place inspected before it gives your whole company a bad name. As for the rates, I feel that I was robbed and taken advantage of, this does not say much about Wyndham either.
AGAIN, CHECK IT OUT.
I have attached some photos and have more that I can send you.


To whom it may concern,
I am writing to express how disgusted I am at the management for the below
Baymont Hotel Wyndham-Indianapolis West
3850 Eagle View Dr.
Indianapolis, IN 46254
I am the victim of a robbery at this location and due to the lack in keeping the security cameras WORKING and ON, the police have halted my case in preventing legal counsel to press charges. It is the GM’s, Lalli Gohtra, to maintain a secure environment for the customers and staff. How can this be if the cameras are not working and law enforcement cannot do their jobs efficiently? Not only were they not working, but Gothra did not even know they were not on until the police asked for video footage. It’s despicable that the laziness on behalf of Gohtra that justice can not be served. I would highly suggest giving such an important role as General Manager to someone that actually knows how to run an establishment in keeping its patrons and staff members safe.

Calling about a complant. That i giled. Giben corp. No. On hold for 15 minute. Furing this time message came on over too leave message hit one. Ginnly gave up waiting and hit 1. Came on msil box is full good by. Nice joke now i see why your motles steal people money. If this is the way the vo is run

Re: Wingate by Wyndham in Little Rock AR. My wife and I spent one night 8/5/19. Your front desk staff and dining area staff were friendly and helpful. The food was adequate. We spent the previous 4 nights Holiday Inn Express, Fenton MO where the price = approximately the same but not our experience. The Wingate was outdated, dingy + in need of repairs. The toilet was difficult to flush and the seat wobbly. The AC would periodically get very loud throughout the night. The lighting in our room = dim. One lamp shade cracked. The toilet was not cleaned by housekeeping when our room was cleaned. Elevator signage affixed with packaging tape. None of exercise equipment worked, The lighting is outdated - no jacks for iPhone/computer/peripherals. We considered leaving but our driving home (Dallas TX) at 8:30PM but we are both in late 70's. and 4 hours driving in the dark was not wise. We expected more than this. It is difficult to believe all the good ratings posted on the web for this hotel. We have photos if you want them.

Stayed at the Super 8 in Payson, AZ. on 7/26/19, checkout on 7/28/19.
Simple explanation: Made reservations a week+ prior to our stay. We were quoted $149.00 with AAA discount for the 1 night stay. We received our credit card bill and found we were charged $258.12. We thought there was a simple mistake. We called the hotel, polity explained the detailed and were told, "To Bad." You should have read the paperwork the person pushed in front of you before you signed it, because it said $225.00 + tax. The person on the phone "attempted to convince us $250.00 a night was standard charge and had been for a number of years. So, at the end the man said, I won't help you, you should have read the paperwork, "to Bad."
Is this Wyndham's new Customer Service policy? What would you call this type of dealings?
I would hope I would would hear from a honest corporate person in the near future.
Thank You

My family stayed at 2 separate Wydham hotels this summer. The first one was at the Days Inn in Alma, GA. The manager Harry Patel was extremely rude. They over charged my debit care over 500 dollars and it took 3 days before it was resolved in my bank account. That was money that my family needed. Mr. Patel refused to acknowledge that it was the hotels mistake and did not seem concerned in the least. My fiance and I are both rewards members and were hoping for a much better experience. Mr. Patel then called down to my hotel room at 1000 at night and screamed into the phone demanding that I take this matter up in the morning. I was very displeased with his treatment of myself and my family and will never again stay at his establishment. When we asked for some sort of compensation for the distress that the missing money caused on our stay we were very rudely informed that the compensation was the money being returned to my account.
The second stay was at a Super 8 in Douglas, GA. The staff was very accommodating, however the manager/owner was extremely rude. We once again were faced with an issue regarding pet deposits and were informed that "he hated animals". We use Wydham hotels primarily because we travel with our dogs. I do hope that these matters get resolved and that no-one else has to experience what we had to. Thank you for your time.
Sincerely,
Brandy Taylor

On August 3,2019, I stayed one night at the Super 8, 3430 Milton Avenue, Janesville, WI. I exhibited in an art show that weekend, and needed to be cost conscious. I am a little new to the Wyndham chain, but have my hesitations about future stays.
I arrived early and let the front desk know I would be returning later afternoon, knowing my room wasn't ready yet. The front desk lady was very courteous and helpful. Upon returning about 6:00pm, there was a front desk gentleman who was busy, busy, and seemed a bit irritated. I heard him say to another guest, the hotel was full this evening. I also questioned him making a copy of my driver's license to which he replied, "sorry lady its policy and I don't want to get in trouble." I asked him would it be returned to me upon departure and he said, "no, we keep it on file". NEVER has this ever been done in any other hotel I have stayed in my travels, especially using a gold American Express card!
I was given a room down under in the basement level. Not only did the room smell disgusting upon opening the door (no a/c was on) but the air conditioner appeared very dirty and looked full of mildew. In addition, there was a window which could be opened at the ground level of the pavement outside! The room was filthy, we did check the beds to make sure they appeared clean, they did. We were very tired and decided we'd tough it out but I will never do so again.
No woman or women should be assigned a room with easy outside access through a window. I travel a lot and have never endured such a situation. Breakfast the next morning was nothing worth mentioning and again the night attendant seemed irritated with his duties.
That being said, I will not be looking at a Wyndham hotels as my first choice in my travels. Cost is always a consideration for anyone but the condition of this hotel should be reported to the health department.
Thank you for the opportunity to bring this to your attention.

6/27/19 room 104, Super 8 Ruther Glen, Va. Checked in late n tired, got handicap room which I did not request. Door difficult to open or close, had to key 3-4 times; trim under door gone letting hot air n light in; bath door hard to close; toilet loose at base; no hook for handheld shower head; fresh blood stain on sheet. No HOT bfast to speak of; no juice or yogurt, stale bagels. In Canada now but have 3 weeks of travel back to AZ. Not happy with Wyndam's. I did like the Days Inn in AR but may end up doing Best Western with my AAA card for next 3 weeks. Because I came in late, did not have time to check room which I usually do. Very disappointed.

We stayed at Days Inn in Pensacola,Florida on August 5.The room was registered under my name Mark Seppala.The room stunk of very strong Pine Sol so bad we had to keep the main door opened for hours to blow the smell out with my own personal fan.Both bed spreads were full of semen as were the bed skirts.Thats only what we could see!We were woken up at 9am by the housekeeper pounding on our door.I reminded her that we check out at 11am not 9.She then left her cleaning cart in front of our door and proceeded to be noisy by talking,bumping our door,hitting the walls with the vacuum cleaner in the rooms around us.When we finally started packing she opened our door!I had to tell at her to get out,that's ridiculous for an employee to enter a room without permission!Scary.I turned my key in before check out time and tried filing a complaint but the lady at the desk only said she wrote it down in a book.I showed her the pictures I took of the bed spreads but she still didnt offer any money back.I have pictures that I will put on the internet if this problem isn't resolved!We are traveling across country and plan on doing a study on the motels/hotels we stayed in.People should be warned about this place and it needs to either be run by someone else or torn down!We stayed in a Super 8 last night even though there is a Days Inn right by it.I am scared to ever stay at a Days Inn ever again,it was disguesting!


I stayed at the Wyndham Garden inn on 28th St in Grand Rapids and someone from corporate needs to go replace the manager. I believe her name is Emily or Emma, but she is rude to guest and staff! I saw illegal activities on the grounds while i was there and she didn't seem to care.

Never again! I booked this hotel accom thru Qantas. Wyngate by Wyndham LA for the night of Tue 6 Aug 2019. Problem...While I was in US my bank had to de-activate my Visa Debit card as they picked up suspicious activity. This apparently stopped the Wyngate by Wyndham reception from letting me occupy the room which was paid for in full on 14 Jun 19. They wanted the card for security deposit. The reception were totally unhelpful. My fiance spoke to this gentleman on the phone, explained that she had my new replacement card in Australia & offered to quote the number over the phone. He said no! Not their policy. He had to physically see it. I offered to pay the security Deposit in Cash...Answer, No! Offered my Global Currency Card...No! I am now stranded in LA with no accommodation & it's after 10pm at night. I have a long 15hr flight back to Australia tomorrow night. I will never again book to stay at this hotel. I am at present trying to find a taxi to take me to somewhere where I can sleep. Staff didn't care....left me stranded with nowhere to stay late at night in a city I didn't know.

Annie Reapa day ago on Google
1/5
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the ……
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the meeting that he was currently in. I explained to him that I did not want him to take Tony out of the meeting he was in. I stated that I would just like to speak to him regarding the two days that the three suites were without any air conditioning.
He then said to me "You know we were here for the two days without the air conditioning too."
I felt he was extremely combative. He said that Tony should be out of the meeting within 15 minutes.
I came back in 15 minutes. Tony was still in his meeting. I came back an hour and a half later Tony was still in the meeting. I came back for a third time and Tony was again in a meeting. I gave my cell phone to Ron and requested for Tony to please give me a call when he was free. Tony has yet to call.
Our family stayed here for a week. It was a nightmare. The staff seemed extremely unhappy. We had three suites.
We are VP's at Wyndham which entails not having to pay the $35 extra in cleaning fees and you get more towels, shampoos ect.
We asked for towels to be replenished along with the soap ect. each day as our group would congregate in each others suites throughout the week. The gal Rachael seemed extremely upset in doing this. I requested it for each day. I had to continue to call each day and request that they please bring towels, toilet paper ect.
I asked if there was a late check out as checkout is 10 am. They said I would have to call back and ask the manager. I spoke to the manager he said the latest he could do was 11am. I asked if it could please just be 11:30am. Tony the manager said that would be fine. I asked that it be noted on each of the rooms we were staying in. My sister in law while packing for three small children got a call on our checkout date at 10am from the lady at the front desk screaming at her that she needed to leave the room now. My sister in law was so overwhelmed and caught off guard that she actually started crying.
First day we got there the main pool was closed.
You have to pay $35 dollars to reserve a beach chair. If you lose towels it's another $25.
The beach has an excessive amount of seaweed.
Needless to say we are canceling our timeshare with Wyndham.

We have to nights at days in in Butte montana and the room is so hot and uncomfortable. I told i’m Only staying one night and them I gone. Grandkids are miserable. Thanks

I had 2 rooms booked at the La Quinta South Burlington Vermont, 7/31/19-8/5/19. I was very dissatisfied for several reasons which I will list. I stayed there with my daughter and 2 grandchildren, ages 8 and 4. We had one room on the 3rd floor 308, and the second room on the second floor 214. When we checked in no one told us the elevator was not working and didn't work the entire stay. It was very inconvenient not to mention a hard ship on my knees to climb 3 floors several times a day to go to my room. I had asked to to moved to a lower floor and was denied. The telephone in my room 308 didn't work because there was no jack to plug it in. The phone in 214 was plugged in but didn't work either. Found the hotel manager a female to be extremely rude when we asked to change rooms or mentioned the phones and elevator not working. On 8/4/19 my daughter, 2 grandchildren and I were at the pool for a couple of hours. My daughter was sitting on the pool deck, I was standing on the pool deck and my 2 granddaughters where in the pool. I walked over to the table to see a man in the hotel window at ground level staring at my granddaughter with his hands down his pants wacking off. I called my daughter over to witness this horrifying situation. We got the girls out of the pool and immediately reported it to the hotel manager and request she call the police. She refused to call the police and said she would talk to them. I told her no I wanted the police called. We took the girls up to the room and I came back down and the manage was just coming out of his room. I asked if she was calling the police and she stated no she wasn't. I told her I was calling them myself, and I did. The police came and took statements from us and told your hotel manager she had no right to speak with him that she should of called them immediately. A police investigator came and a report was filed. We left the hotel for a couple of hours, on our way out the hotel manager was making fun of us and laughing at us. My granddaughters, and daughter was so upset by the embarrassment they had to encounter. When I returned back to the hotel I asked that she give me her managers name and number. She refused to give me her number only gave me her email. I asked her to call her and she said no she had already talked to her. The vacation that was suppose to be fun and enjoying was destroyed by your run down hotel and poor management. I would like to know how and what your going to do about this situation. I'm going to send the same email to the manager Debra Grzywna that I have send to you. I expect that because of poor leadership I will not hear back. I'm totally discussed by the way we were treated and humiliated and retaliated against in your place of business because we complained about the conditions of the hotel and calling the police I'm including my phone number in hopes you can come to some resolution of compensation for my stay. I also am including the police officers name and number to confirm all this activity. My name is Tarry Kohler 727-236-7771. Police department South Burlington Vermont, Officer Kelsey Monroe 802-846-4188. I look forward to hearing from you.

As an Wyndham Time share owner we were very disappointed with our stay at Days Inn San Antonio Lackland AFB. We wondered if Wyndham was actually buying or franchising hotels and not inspecting the properties. The rooms were in poor condition and toilet would not flush or was difficult to flush using the push button on top. The furniture was dated and in some places taped to repair the trim. The drapes were coming down and the carpets were dirty. Another problem was very worn wash clothes and towels which were stained, We were there to attend our granddaughters Air Force graduation and thought that the hotels in the area would accommodate military family members with rooms in good condition, The room was dirty and even the phone did not work.
We were at that property July 17 to July 21 and were very happy to leave and move to another hotel chain in another area,


Good Evening,
I’m writing concerning my visit at the Days Inn Knoxville East in Knoxville, Tennessee and would like to speak with a manager ASAP! We booked this hotel expecting a clean & livable facility (I will include pictures with this email). When we arrived we noted the air conditioner was not working they bought us a fan. There was a hole in the wall, the vent in the bathroom was filthy, sockets were not working, the toilet rocked when you sat down, the toilet seat had black stuff on it, we asked for 4 extra towels & was denied only given 2 we had to go buy our own, the curtains were visibly nasty, the phone was visibly nasty, when they came & cleaned our room while we were out they did not replace our towels or wash clothes & when we asked for them they stated we could not get any until after they washed, towels had visible markings, the ice maker machine had bugs & green stuff on it so ice out of the machine was not an option. Needless to say we had to purchase ice from the store. I know that you all take pride in servicing your customers & I will never stay at another days in by Wyndham due to this horrible experience. Not even to mention the slow check in, no receipt given I had to request one, & the surprised extra money asked for at check in and 10 pm curfew. I would appreciate if someone called me ASAP to discuss this issue at 706-577-1760/762-207-9104. I have several more pictures than the ones listed below and can send if needed.
Thanks,
Tameika Bogan


My friend and I rented a room beach front the first day we got here there was no parking available we had to park at another hotel we got up in the morning to go down for breakfast there was no breakfast called down to see they said “ the truck didn’t make its delivery” also the first day we had to go down twice to get towels and wash clothes because they were “ being washed” this has been by far my worst vacation at Virginia Beach ...

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you


This letter is being written to address concerns and to file a formal complaint after my recent stay at the Wingate by Wyndham Savannah Airport on Saturday, July 13, 2019. My stay involved several major complaints which included the following (pictures attached)
• Spiders/spider webs were discovered in the corners and on the walls of my room;
• Makeup on one of the pillows and
• Condom wrapper on the floor between the nightstand/dresser and the wall
As soon as I discovered this issue, I immediately went downstairs and notified the staff person on duty and brought this to her attention. I asked if someone could come and clean my room, but was told that no one could come and clean it. When I expressed that I didn’t feel comfortable sleeping in the room and that I would definitely not sleep in the bed, under the covers, I was not offered another room, and was told that the hotel was sold out. I asked to speak to the Manager, and was told that the Manager would be in on Sunday and was given a clean set of sheets from the housekeeping room. I returned to my room and reluctantly covered the top of the bed with the clean sheets and slept on the top of the sheets; as I did not want to sleep in the bed due to the unclean sheets. On Sunday morning, I went to the front desk, before checking out, and asked to speak to the Manager. The staff person on duty informed me that the manager does not work on the weekends. I was also informed that they (the Hotel) couldn’t do anything because I booked through a 3rd party. Regardless as to whether I booked through a third party or not, I chose to book at this hotel because of the reputation and standards of the Wingate by Wyndham chain. Additionally, I was told by the staff that the hotel would not offer me any kind of refund/compensation for the price of my room due to the inconvenience I experienced.
As the rating of the Wingate by Wyndham is a three-star hotel, I never expected the room I rented to have these issues; and I was truly disappointed at the level of customer service in reference to this matter. As a resolution to this matter, I am requesting a reimbursement for the room that I was forced to sleep in that was not to clean, noting the complaints mentioned above .
NOTE: A letter is also being sent to Jennifer Ramirez, General Manager, of the hotel. The staff member gave me her business card.
Please contact me at your earliest convenience by phone at 470-419-9932 or by email at cstrong2011.cs@gmail.com.
Thank you very much for your time and consideration in this matter.

This past weekend (August 2-3) I spent 2 nights at the La Quinta at 105 Westchester Drive in Madison AL. After we settled in Friday night I noticed black mold on the bathroom ceiling. I told the person at the desk that the ceiling needed to be cleaned the next day with vinegar or Clorox, and he made a note. This never happened, so I spent two nights in room 209 with black mold on the bedroom ceiling. The windows also were covered with white mold or algae. I am a Wyndham gold member no. 161264993G and I've never had such a bad room at this kind of motel. I took a number of photos of the moldy ceiling and window, and here are a couple.


August 4th, 2019
To whom it may concern:
Re: Viva Wyndham Tangerine in Cabarete, Dominican Republic:
Our family vacation began on 15 July 2019. We chose to stay at Viva Wyndham Tangerine because we had stayed at the resort more than ten years prior. We were at the resort for only a couple of days when we discovered that someone had stolen many of our belongings. The resort security came to the room to evaluate the reported situation. There was no sign of forced entry. He asked why we hadn't placed everything in the safe. The safe provided does not accommodate space for ALL of the items that were stolen. The security guard repeatedly questioned why we had or brought these items and if we were sure that we locked the doors. The repeated questioning made us feel like we were being interrogated. My laptop ($1600), 2 iPads ($350 each), Beats wireless headphones ($200), a bag full of M.A.C. cosmetics (estimated $900 worth or more), 2 pair of sandals that belong to my 8 year old daughter and a watch. You can only imagine how devastated my children were! We all felt so violated. The staff took note of all the missing items and reported that they would further investigate the crime.
During the next meeting with the guest services manager, Denali Pascual and the the Manager of security, Damian, no last name on badge, we were told that the cleaning person entered our room with her room key four times on Wednesday, July 17th, 2019. She had come in two times in the morning then again around two o’clock in the afternoon and again at four in the evening the same day. We were also told that this is a normal entry pattern. I don’t feel that this is normal at all. They then proceeded to inform us that the cleaning staff clocks out at 3:00 p.m. The front office staff refused to give us the room entry report as it would have the staff member’s name. Another employee accessed our room one time on Thursday morning, July 18th but reported that everything was already clean and did not return. During another meeting, with the manager and security, we were told that cleaning staff clock out at 5:00 p.m. Why is it that the manager doesn’t seem to know what time the employees are supposed to clock in or out?
After a week of the supposed investigation, the manager of guest services and lead security said that they are still investigating. We informed them that we would be leaving soon and were requesting a resolution before that time. We contacted CESTUR, (police for tourists in Dominican Republic). We filed a report. Though the resort staff claim that this has never happened before, we were made aware that only 2 years prior they encountered theft, and during the time that we were staying there that there were a few other reported thefts.
This resort is refusing to take responsibility for the theft that occurred in our room with no signs of forced entry. Clearly this is a crime committed by the staff at the hotel. It is now August 4th and We still have not heard anything from the resort or from the police.
We paid thousands of dollars for two families to stay at this resort for two weeks only to be robbed and become gravely ill from the terrible food served at the buffet. All eight of us suffered from nausea, vomiting and diarrhea. One of my children were ill for more than three days. We checked out early from the hotel as our family members were still sick from the food and because we no longer felt safe. This vacation turned into a nightmare on day three of fourteen. By now, I should have received some kind of resolution. This is no way to treat your patrons. I expect a response and compensation for my stolen valuables.
Thank you in advance
Robert and Johanna Viera
Phone: 1-951-529-7975
Phone: 1-951-897-2925
E-mail: robviera@yahoo.com
E-mail: jivx2@yahoo.com

Stayed at Wyndham Virginia Beach oceanfront on July 12-19 very disappointed with the hallways & elevators not having any air conditioning. By the time you took a shower & made your way down the hallway & to the lobby felt like you needed another shower. Housekeeping was a hit or miss towels were not replenished or bed made & that was around 4pm. We also had a problem with the electronic lock to our room . We kept getting locked out cause the batteries inside the lock would die & would have to go down 16 floors to the lobby so they could get maintenance to fix it several times. The outdoor pool area was very poorly lit at nighttime .Windows in hallways were filthy . A positive was the location of the hotel. For the money we spent on the hotel for the week wasn't a great value . Hotel needs to be updated & better maintained.
Sincerely, Joseph Blundetto

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you

I made my reservation Confirmation #3875993213 check in July 18 check out July 20, 2019. Days Inn in Camarillo California on Dailey Drive. At the time of Check in I was told there was an additional $100.00 deposit required at the time of check in for any damages. I agreed to that they said it takes about 7 - 10 days to get the deposit refund back on my card. I have waited 16 days so today I decided to call the hotel. Spoke with someone named Stephanie Serratof who said she was the manager. She stated that I did not receive my deposit because I had done damage to that room. I did NOT do any damage to that room. I actually gave it a bad rating on booking.com. complained about holes in the walls where they had ran cable and electrical wires, but never properly sealed up the holes. I complained about cracks in the sink. I left that room in the shape that it was in when I checked it. The pool was nice and well kept and the staff was friendly. I did not damage their property what so ever. I need my deposit back and they are unwilling. She told me to take it up with my bank. It is not my banks responsibility it is Days Inn Camarillo California to refund patrons their deposit. My name is Deborah Mckee PO box 12 Chester California 96020. If I didn't live 10 hours away I would take them to small claims court for this. If this happened to me a clean and caring person I wonder how other many innocent people they are defrauding. If this is not corrected I will file a complaint with the Better Business Bureau in Ventura County. They are stealing patrons money.

Paid these people $299 to transfer an ownership and it’s been 3 months and no one will help us. We’re about to lose all our vacation time as well as points. I’ve asked to speak to a supervisor only to be told someone will call me back in 2 business days!!!!! We’re about to just give our package back to Wyndham and be done with the stress. I’m on my to the BBB site file a complaint next.

We checked into this on 8/2/19 and checked out on 8/3/19. We could never have been more disappointed with a Days Inn. We walked into this room an the smell of mold was so overwhelming, we asked for a different room and we were told that it was the last room(154). If we had not been so exhausted from driving for 12 hours we would of left immediately. We left the door open for at least 30 minutes to air it out. My Husband sprayed some of his cologne to try and help with the odor. We laid down in the bed and it felt damp. The thin blanket was damp, the bed was made with a damp blanket. We had to remove it an get the throw blankets out of the truck. I woke up with a horrible headache and congestion, had to take a allergy pill. We tried to get a showered, the water was either cold or so hot it could of caused burns. I do believe there is a law regarding water temperature. So a cold shower is what we rinsed off quickly. We also wore our flip flops in the shower due to the mold that was seen in the shower. I was shocked and disgusted to look around and saw the other mold that was easily noticeable. We went to leave the room an went to open the door and the door handle fell off! I am glad there was not a fire. This room is a health hazard. I have attached pictures of the mold. I can’t inmagine what would have happen if either of us had a breathing issue.
We travel frequently and stay at a lot of Wyndham Hotels, this room gives a horrible impression of the hotel chain. I would never recommend this hotel to anyone. It should be reported to the health department.
Regretfully,
Tabitha Cook
Invoice #: 066-736411
Ps, I have more photos, it would not let me attach more.

When we got to the room, we didn’t have any towels and wash rags. 2nd the tv remote didn’t work the tv, the next day I took it to the front desk found out it had to be programmed. 3rd the coffee maker didn’t have any coffee, and it was missing some parts (pot, top). I refuse to stay here again and will tell anybody that is going to stay here I will tell them not too...

I made reservations on Friday 08/02/2019 at the Microtel Inn on Lehigh road in Henrietta/Rochester, NY. When I arrived I was so disappointed with the Hotel and the room. I refused to stay there and asked them to cancel everything. My wife and I left that hotel and drove down the street to the Super 8 hotel and this place was even worse than the Microtel inn. I actually took pictures of the room. Total disgrace and unacceptable on so many levels. Reference #4284458 complaint for Microelectronics Inn. Reference#4284480 for Super 8. Turns out you guys own both of the hotels. WOW So sad and unprofessional and a total waste of my time.

Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!

Our stay here was incredibly bad! I was staying here for business and I usually book Days Inn Hotels in the various cities that I'm in, so I'm well aware that this is not meant to be a luxury hotel, however there were so many things that were wrong with this hotel that I was furious by the time I left.
- Key cards reset themselves several times and even when they did work it took multiple tries to actually get the door to open with the card.
- Our room was not cleaned one day. When I went to discuss it with the front desk, they told me that because our room had two entryways, and one of them was locked, they wouldn't go around to enter through the outside entry to clean the room. This might have been understandable if there would have been a sign or some kind of indication that this was a rule.
- At the time that I discussed defect the room wasn't clean I asked the clerk to at least give us clean towels. He told me he wouldn't be able to because he didn't have any access to them. After my refusal to leave until I had towels, he finally scrounged up a couple of tiny pool towels and told me that was the best he do.
- On our first night there, we went to sit in the hot tub, which is one of the main reasons I booked at this particular Hotel, and it would not work. When we went to discuss this with the front desk, they told us that it was broken, had been broken for a while, and that there was no intention to fix it.
- There were several carpet tacks that were sticking up at the transition between the carpet and the tile floor of the bathroom.
‐ Our room had a coffee maker, but no coffee packs. When we went to the front desk to get some, the clerk told us that he only had two left and they wouldn't be getting any in for the rest of our stay.
- On one of the days we went in to get breakfast. It was about 8:15, and breakfast ended at 9. There was very little in the dishes and no one was really tending to you feeling any of it.
- the guest laundry room was broken during the entire duration of our stay.

I looked at the photos of the Howard Johnson on Sandy in Portland Oregon, the rooms looked nice and clean. The room they gave me was something out of a nightmare, it was disgusting! There was already trash in the trash can spiderwebs all over it smelled like pee and there was what looked like nasty boogers on the wall! I talked to the assistant manager and she told me that there was nothing she could do but maybe send someone when they get there, I almost cried, I was not staying in what felt like a crack house. I only stayed long enough to book another room elsewhere. Of course my money was not refunded although what showed on the website was deceptive and definitely not what I got.


We stayed at Laquinta Inn on 5110 N Port Washington Rd, Glendale Wi. The staff will be friendly (smile and say hi) however when there is an issue they don’t care and are not very helpful to get it resolved. An employee gave a key to our room to another family that was staying here, they did knock and used a key to try to enter the room if it wasn’t for the latch on the door than they would of been able to enter the room. My son was the one who went down to the front desk to inquire and that is how we found out.that the key was given to another family. My son came back upstairs and neither of our keys would work on the door so he had to go back downstairs and get them reprogrammed. I tried to straighten it out yesterday and the person at the front desk said she was a manager but had to wait until the next day and talk to Mary who would be able do something for us. Wrong, I spoke to Mary and she said she has to speak to her GM tomorrow. Mary also told me it was an employee checking the room do to a system upgrade from 10:30 pm to 5 am and the system was showing our room as dirty and unoccupied. I also asked Mary why our keys were deprogrammed, she did not have an answer. She just kept saying she has to speak to the GM tomorrow. Why would you do a program that late at night, when people are sleeping? They also have not given us new towels, I had to ask for toilet paper, and they only took one small bag of trash out of the room when we were not in the room. I know my car is my responsibility however it is parked on your property so I think you should have some responsibility. I bring this up because my car was also broken into. I was told by Mary that there is a security guard on duty (probably stays inside due to the cars in the parking lot are not your responsibility). She also said police come by every 15 min. I did not get that from the police officer I spoke to when reported my car getting broken into. He said the added an extra police officers because of the breaki-ins that were happening. I wold like this resolved. I would like for one of our nights to be free and not for future use. We stayed from Aug 1st checkout Aug 5th.

Not really sure how much control u have over this motel but its name was DAYS INN BY WINDHUM in Norcross GA. To begin with they would not let us check in til 300 PM and we had 3 small children with us and we arrived at 900am. Our door had a problem with the lock and we reported it but didbt get fixed....even told the cleaning lady and she did not close our door while we were gone so our room was left UNLOCKED for several hours. Another problem I have is that at check out we were charged a STAT TAX (I get that) we were also charged a GEORGIA tax..... now what is the difference? The hallway on the non smoking floor smelled horribly like smoke and the room a smelled even worse!!!!!!!! I have stayed at Wyndum hotels before but this one was aweful!!!!!! Just thought u would want to know since ur name was on it. Thank you

I made a on line reservation to Travel lodge by Wyndham on July 17th 2019 in fife/Tacoma wash. For the date of Aug. 3rd. That’s because my friend and I had tickets to Nitty Gritty Dirt Band at the EQC. Aug 3rd. Something happened by someone because you made my reservation for the same day I reserved it July17-18. So after driving 21/2 hours all excited we get to get away from home for at least a night. All that came crashing down when today when we find out we have no reservation, no money to get another room, so we had to turn around and drive all the way back home and skip the concert because nether my friend or I can drive at night. You have no idea what we went through to even be able to afford i night out, instead I stood in the lobby frantically looking on my iPad for a confirmation number.. and then crying because we had no money to go anywhere else except back home. It was my friends Birthday gift. Happy Birthday.

Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.

I made our reservation 4 months early. On the night we were to arrive, when we were 30 miles out of Sidney, MT at 10:05 pm Brad the General Manager called us to tell us they did not have a room for us because they overbooked the reservations. Long story short I asked why we were not called sooner and he basically said this was common practice and that Sidney was a growing town since the oil boom and he wanted us to just understand that this happened all the time. Now my husband was born and raised in Sidney, MT and we know this is not common practice and does not happen all the time! I am also disabled with a brain injury and Brad just talked in circles to me justifying why our room that we reserved 4 months earlier was given to someone else and just expected me to understand! This was garbage explanation!! He called us back 3 times and finally he called back and said we would get our original reservation of a king size room and he did give us 1 free night but that does not excuse how we and others at the hotel were treated. Once we got to the hotel. Our bathtub drain was plugged, we had only 1 bath towel and despite asking several times could not get another one. Our room was never serviced and we stayed 2 nights. We learned a swim team whose school reserved rooms for the team a year ago also had their rooms given away and told the same things as us. Another lady my husband spoke to went to her room only to find other people’s belongings in her family’s room. When we finally did get to check into our room, the poor girl at the front desk said the computer showed our room at 11:00 pm had not been cleaned yet. I suggested she check it before we went up and it was clean (tub was plugged though and hair on the floor)! It also came to our attention simply because my husband is from Sidney and we have family here, that Brad the General Manager has a reputation of treating employees poorly and doesn’t like if they have 2 jobs even if it doesn’t interfere with their job here. Apparently he ran a very good employee off. We have been down to the front desk and nobody there to service people. If you would like to speak with us we can be reached at
406-425-8119 I would Love for someone to call. Hotel wise this was very poor despite getting one free night for the reservation hassle! Our tub is still dirty from being plugged 7 hours later and we still only have 1 bath towel!. We will NEVER stay here again until management changes!!!
Carrie Klempel

After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?

We are on a family vacation and booked 5 rooms at your Super 8 in Hays Kansas. We were late getting in after a long drive, front desk staff was very cranky. After checking in and getting to our room at around 11 PM, the guests in the room above us arrived and proceeded to party all night. After several calls to the front desk they were finally removed at 4 am. Needless to say we got no sleep. We fully expect our mo ry to be refunded for the lack of customer service and no sleep at your hotel.

I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.

Dear Sirs/Ms:
We rented a Dbl queen bed room at Americinn West in Appleton, WI on July 25 & 26 departing 7/27/19. We were assigned Rm # 300.
The room had been renovated w new carpet, paint, beds etc. However neither bed had a nightstand or a light to allow us to read.
The bathroom had a hook attachment on the door without a hook. The entry door had a broken security latch. The light blocking
opaque shade was out of its track and jammed at a cocked angle. There was no TV guide or local information guide. These deficiencies
might have been understandable if we paid for a low price hotel room. The reality was that we paid the room charge of
$488.98 + tax for a room that was sub-standard. The final discouragement was when we returned to our room after a long day
we found that our beds were not made. Even Motel 6 makes your bed. I informed the night manager of the room short-comings and she acted surprised but seemed unaware that this was not customer friendly and seemed unconcerned until I told her that she should write these things down for corrective action by maintenance. I grew up in the hospitality business and frankly expected a better experience by a Wyndham affiliate hotel. I did not write a negative online review but am requesting a credit for future use at one of your affiliated hotels. Thank you for your response
to this concern. The hotel I.D. is 53615.
James N. Larsen
P.O. Box 1500
Grand Marais, MN 55604

Good afternoon,
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Transaction details
Post date
06/26/2019
Description
Baymont Inn And Suites Yreka Ca
Amount
$110.88 Charge
Transaction date
06/25/2019
Itinerary info
FOR 01 NIGHTS
FOLIO: 22872667
Reference number
24431069176036947345936

Very rude customer service when I called the customer service center with a young lady names Jenna. Also when I checked in the first night I was taking my toddler son a shower and the tub was clogged , not only was this disgusting the back up water had a huge hair ball floating, I had to take my son out with a bath towel and wait for my husband to fix the problem , the tub was clogged with a bunch of hairs that clogged the water from going down the drain. I Called the front desk to be told that they would let house keeping know and said that they were new to the team, unacceptable... Didnt bother to accommodate with a different room or send someone to come fix the problem my husband had to fix the issue with a pen and fish it out with toilet paper. I have attached pictures and would like to receive a call back asap. The restroom also had black mold around the tub like it wasn't being cleaned , u can see in the pictures also.


We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.


in MARCH 2019 I MADE ARRANGEMENT WTH DAYS INN PONDERAY IDAHO, MANAGER SONIA, FOR A SPECIAL RATE FOR 20 ROOMS FOR A SANDPOINT BRIDGE SECTIONAL POSSIBLE 200 T0 300 HUNDRED PARTICIPANTS, SHE QUOTED ME $55.00 PER NIGHT PLUS TAX WITH BREAKFAST,NO DEADLINE WAS MENTIONED. NOW SHE WILL NOT HONOR HER COMMITMENT SAYING HER DEADLINE PAST. THE EVENT IS SEPT 12 THRU 15 2019 PEOPLE COME FROM CANADA, OREGON WASHINGTON MONTANA AND THE STATE OF IDAHO THE FLYER HAS BEEN SENT TO OVER 40 CLUBS WITH THE QUOTED PRICE OF $55. WITCH SHE REFUSES TO HONOR. THIS IS VERY POOR BUSINESS ON HER PART. THIS WILL NE A YEARLY EVENT AND DAYS INN WILL NOT BE RECOMMEND AGAIN, CARO THOMAS HOSPITALITY CHAIR FOR SANDPOINT BRIDGE SECTIONAL

Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.
Thank you.

I stayed @ Days Inn in Ashland Ky on Sunday 6/28/19. I now have BED BUG BITES! I AM FURIOUS!! I have never had bed bug bites before and never want it again!! It looks horrible and I am up all night itching! I am calling the Board of Health also!!

MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL

Booked 2room for 2 nights 1 year in advance for a family trip to the air show. On the night we showed up, they had given our room away to someone else EVEN THOUGH WE HAD A CONFIRMATION NUMBER! Booking agent called but they still wouldn’t give us the confirmed rooms. Since we were stranded, and our vacation ruined, we drove back to Chicago in the middle of the night. Wyndham did nothing. They think returning my money was good enough. Stay at the Marriott or Hilton. Better customer service

I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.
I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"
This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.

I arrived on the 29th of July, 2019 to your property located in Oklahoma City NW 39th Expressway. We booked into room 532. The curtains was held by a black hair clip. The bathroom was dirty and the tub looked terrible. The bathtub looked like the paint was peeling off and dirty. I requested to be moved to another room. I was told I had to wait until the next day. I was moved to room 438. I have never in my life had to stay in a roach infested place
The room smells like mildew, the carpet is old. The bathroom was even worst. The shower curtain looked as if it has never been changed. No water pressure to flush toilet. The refrigerator was dirty and had roaches inside. There where no working lamps inside the hotel room. I went to the office and made a complaint and nothing was taken care of. I woke up in the middle of the night to find a roach in the bed with me. Roaches crawling on the ceiling, walls and the carpet. I left on the 31st to go take of some errands. I thought when I arrived back that this nasty room that the room would have been at least cleaned. I had no clean sheets or towels. The trash can was still full
I had to go to the office and get towels and trash bags to take care this issue. I have pictures and videos of have disgusting this hotel rooms are. I went and made a complaint about the roach problem and nothing was down. I made a complaint about my room not been cleaned and nothing was done. I am going to take this issue father if nothing else is going to be taken care of. Now I'm sick from staying in your infested hotel. I have many more pics...


My cousin and his bride to be have worked with the staff at the wyndham new oreleans French quarter the weekend of April 16-20. They were promised blocks of rooms for their guests and I cannot stress how ridiculous the process of booking rooms has been. The entire staff that answers the phone and handles bookings are an absolute embarrassment to your company. There is no coordination, zero confirmations being sent, and complete miss management of the bookings. You should seriously consider reviewing the staff you have on hand at this hotel. I could have 7-10 individuals respond to the same issues we are all facing. If u care you will look into this.

To CEO / Head Management / and others
I can't believe how I have been treated by your company. I made a reservation on YOUR website for a hotel room with 2 queen size beds, for Aug 1 -3 , at $404.78
I never received an email/confirmation so I called around 10 am on 7/30 to find out what the confirmation # was. I was told I did not have a reservation. I wasn't at home at the time, so when I got home I checked my credit card statement and it showed I was charged for the room. I called the front desk of the hotel and spoke with a lady named Ruby. She also told me I didn't have a reservation and couldn't find me anywhere in the system. Then she called me back and said she had found me and she had a reservation. Then she told me it was a king size bed in a suite. I reserved a regular room with 2 queen beds and do not want a king size bed in a suite. Then she told me I wasn't charged correctly. There was nothing she could do but Mike the manager would cancel my reservation.
Since I needed a room by 8/1 and today is already 7/30 the prices are now higher.
I made a new reservation at a different hotel and now have to pay $519.18 (which is $114.40 more). I called back to talk with Ruby and make sure my reservation was cancelled. I was told Ruby was gone for the day and the person who answered the phone was not able to help me. She transferred me to someone else. That person (who was in Indiana) told me she would sent my request for cancellation and reimbursement to the General Manager, Mike, at the San Mateo hotel. She couldn't help me with that either. I can not believe what horrible customer service your hotel has and how no one can help me. I will never stay at any of your hotels. I expect my hotel room to be cancelled,(since you couldn't find it in the beginning)and I expect my charges to be reversed. I also think that because of the incompetence of your website/employees/ etc you should reimburse me the difference I had to pay for all your errors. ($114.40) This has been the most ridiculous screw up ever. Note that I got an email today reminding me of my reservation, which was suppose to be cancelled. I called the front desk and talked with Julie and she put me on hold for over 6 mins. Then she was having problems finding me in the system, and said she had to put me hold to help two people who just walked in. Well since I called before them, she should finish helping me and then help them. Not put me on hold for another 10 mins while she helps them.
What a mess. Worse experience ever.
Sincerely
Karina Bicha
mamabicha95@gmail.com
916-717-1557
7932 Carmencita Ave
Sacramento, Ca 95829

The following statement should be able to explain my concern as a new owner.
Purchase date: June 14 2019 location: Grand desert Las Vegas
The reason for purchase:
As business owners, we travel frequently but not necessary at the locations of Wydham owned hotels or resorts. However, we were told by agents including manager on the site after they checking those info for us that we can book hotels which are available in hotels.com ( I’m gold member ) by using our points as well as airline or cruises even though it might not be the best usage of our points. We specific told agents that the only reason will stop me to become an owner is the locations of resorts or owned hotels are not the locations I need for my travels. We were told that was not as issues because Wyndham can help us to book hotels which are available in hotels.com by using my points but we might have to call agent to do so instead of booking online. Today was the first time I try to use the service by calling the travel team for my coming business trip and I was told I can’t use my points due to the hotel is not Wyndham owned. I spoke to few people on the phone and felt super disappointed the discripency between what we were told and what can we benefited from it. Also I found it very disturbed that I have to deal with this because I become an new owner. Please help me to clear with my rights as an new owner and if its not I was told when I purchased the time share I would like to rescind the contract. Be honest, I already told some of my friends about Wyndham and I’m regret I did that especially We made it very clear what we are looking for before we purchased it. As we all know who will have the time to look through all doc of the contract on the site and we trusted your agents by addressed our needs. I will still recommend my friends of your company because of other reasons but now when I felt we were cheated. Hopefully this statement will make you understand my frustration. After more than 2 weeks in dealing owner's care specialists, the most answer we got is " there is nothing I can do for you." if I was lucky enough to find someone to talk to.
I also provided the names of agent and the managers who sold the package to us to the owner's care service. but the people that we talked to 1 and half months ago seems to disappear from the surface of the earth. No one from sales department of Wyndham Grand Desert seems to exist to help me out.
I gave one star, only because there is no option for Zero star.

Arrive to hotel on 7/26/19 The was not ready had to wait a half hour to go in to room from a long 13 hour drive. When I into the room it a bad smell. The blankets was dirty stains the bathroom had cracks in the shower walls and the tub have a big rust stain. The pool had rust covers at the bottom of the pool. The are supposed to be white not brown had no chlorine in the pool. The smell of marijuana every outside the hotel. I left the hotel because of the SMELLY room and halfway. This hotel was the worst I ever been in. Your hotel need a huge up grade ghetto and run down. Awful Awful Awful. Worse hotel ever can not be rated to Awful. And couldn't stay left the same day. Because I was amazed how much this hotel was run down.

Stayed in Niagara Falls 7/24/19-7/7/27/19. Towel rack was digisting. I had to hang my washcloth on a hanger. Joshua, the front desk supervisor states he couldn't take anything off my stay because I paid
In full online. The look on his face was a look of disbelief and that he would have maintenance take care of it right away. I wasn't going to say anything about it, but after paying $547.19 for 3 nights, I thought something should have been taken off for the inconvenience. Please call me at 203-525-8917 and I will explain further. Confirmation number was 8110753100926.I would appreciate s response to my complaint.This is my third year staying at this hotel, and I never experienced anything like that. The address was 333 Rainbow Blvd, Niagara Falls, NY
Thank you.
Trena Reeves


LaQuinta in Reno Nevada is a CESSPOOL OF FILTH AND EXCREMENT AND THE CITY KNOWS AND DOES NOT CARE. LaQuinta KNOW''S AND DOES NOT CARE. OUR DOG WAS POISONED DURING OUR STAY ON JULY 12, 2019. WE LEFT THE FOLLOWING MORNING WITH A DOG COVERED IN BLISTERS, RED RASHING AND BOILD FROM HEAD TO TWO, VOMITING ALL NIGHT AND ALL THE WAY HOME UNTIL WE GOT HER TO EMERGENCY WHERE THE VET TOLD US THAT SHE HAD BEEN EXPOSED TO TOXIC CHEMICALS. OUR VACATION WAS RUINED AND WE THOUGHT OUR DOG WAS GOING TO DIE. I CALLED LA QUINTA, I CALLED WYNDHAM CUSTOMER SERVICE AND NOBODY WILL DO ANYTHING ABOUT IT. I WROTE AND CALLED THE HEALTH DEPARTMENT IN RENO NV AND NOW I'M CONTACTING A LAWYER AND THE MEDIA BECAUSE YOU PEOPLE DON'T GIVE A CRAP. I TOOK PICTURES AND VIDEO'S OF THE FILTHY, FILTHY CONDITIONS, STAINED CARPET, STAINED CHAIRS, URINE ON THE FLOOR, DIRTY CLOTHES IN THE CLOSET, MOLD IN THE TILES, RIPPED & STAINED CURTAINS, DRIP STAINS ON THE TELEPHONE AND CRADLE, FILTHY DIRTY AIR CONDITIONING VENT, LAYERS UPON LAYERS OF DUST ON THE HEADBOARD OF BOTH BEDS, ABSOLUTELY DEPLORABLE CONDITIONS, DANGEROUS TO HUMANS AND PETS, CARPETS THAT HAVE NEVER BEEN STEAM CLEANED AND PARVO LIVES IN CARPETS FOR NONE MONTHS AND IS DEADLY TO DOGS AND WE THOUGHT OUR DOG WAS DYING. I AM SO ANGRY AT THE STATE OF NEVADA FOR NOT DOING THEIR JOB AND I AM ANGRY THAT THE OWNER OF THIS LA QUINTA FOR ALLOWING THE PUBLIC HEALTH TO BE PUT AT RISK. THIS HAS BEEN GOING ON FOR YEARS AND NOBODY IS DOING ANYTHING ABOUT IT. I AM CONTACTING THE MEDIA AND A LAWYER.

I was overcharged for my stay at the La Quinta at North Myrtle Beach. My refunded still has not been refunded on my card and because of this I was charged overdraft fees from my bank. Sean Douglas the general manager is not calling me back nor giving me updates on anything. Very poor customer service. I’m contacting corporate now.

I stayed at the Wyndham Garden Hotel in San Diego near Sea World. I paid $274 for the Saturday night stay on July 27, 2019. When I initially pulled into the property I felt like I was at a low income project. The pool was very small and full of people. It looked 1/3 the size of the pool that was shown on the website. Outside the hotel rooms were people I was not interested in staying among. They were very low class. It looked as if a number of them were drug addicts. I went to the front desk and complained. I initially canceled the room, but decided to keep the room so I would not have to look for another. I have stayed at a Wyndham before in Orange County, CA and was very impressed. The rooms were very old and smelled bad. This was worse than a Motel 6. The company should be ashamed that they would continue to rent rooms at this property. I went for breakfast the next morning and they ran out of the majority of the items. I was told by the server they ran out. Very disappointed.

Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!

checked into a Super 8 Wyndam called Super 8 Beaux Bridge, 2008 Rees St, Beaux Bridge, LA 70517, tel 337-332-1114 on 6-29-19. we looked at the room and it was disgusting, dirty bathroom, stains on bedding, very old and damaged interior. we immediately went back to the registration desk to request a refund. on the way to get our refund, we talked to another guest in the parking lot who had found a hypodermic needle in his room bathroom and had gotten a refund and was leaving as well.
the place is a health hazard.

Room had mold up the wall on the side of the bed .
My self and 3 children walked into the room and had a hard time breathing because of the mold.
we left the hotel to find some where else to stay. My chest was hurting for two days after I left this room.
My children had watery eyes for about two days after plus had a hard time breathing even with the inhalers they are taking on a daily bases
. I do have pictures of this room as of now I can't send them to this computer I can when I get to my home. this hotel is in Knoxville I-75,Knoxville Tn,
Consult# 4275525 I was told someone would call me on this as of today 07/30/19 i have not recived a call.
317-607-2785 my husbands cell Patrick Huff,
I look forward to talking to you to figure out how to get this resolved.
Patrick Huff

I’m staying at the Days inn in Lubbock Texas 6025 Avenue A
Lubbock, Texas
The date is July 30, 2019 time is 1:16pm.
This is completely ridiculous and outrageous here! It’s already 1:16 and still no customer service for my room! On top of that the room has terrible water pressure and toilet hardly flushes. I don’t even have a working telephone here. I have to go to front which I have twice now on status of getting room service. The service here is terrible and I truly hope I don’t ever have to stay here again. As a guest I should not have to wait this long for some god damn room service!

We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed

I was disappointed in the hotel overall. The room was dirty.
The curtains were stained and dirty. The shower was not clean.
The hotel in general was not clean.
The parking lot was dirty and trash all over.
I was in town to race the Ironman .
I would have changed hotels if I could have found another place to stay.
I am a rewards member and generally try to stay at a Wyndham hotel when I travel , but I am going to rethink this in the future. I paid good money for this hotel and do not feel I got my moneys worth .
I would like a refund of my stay.

Howard Johnson's Wyndham hotel 5173 shore drive Virginia Beach Virginia 23455 757 460 - 1151 - I Made reservations for Monday May 17th through Thursday May 20th. Arrived after work Monday unpacked all of my belongings groceries and kitchen supplies went to turn on the air conditioner and it was excessively loud. Went to the front desk spoke with the lady behind the counter who sent someone to take a look at it and had to move from that room to another room. And because according to the woman's opinion of how long it was taking me to move my belonging she called me on the phone to make sure that I was in fact moving. I was excessively tired after having worked for 12 hours in the heat and that's what took me so long. And then she acted as though she didn't want to apologize for the inconvenience and didn't so much as offer any type of compensation for their mistake. I wasn't supposed to check out of the room until Friday morning at 11:00 a.m., Thursday afternoon after work my boss and myself went back to the front desk and paid for an additional seven nights from May 21st Friday through May 27th Thursday night with the checkout on Friday morning at 11:00. When I got off work Friday May 21st I came to the room and all of my stuff had been moved out. I went to the front desk at approximately 6:30 p.m. and ask the lady why my belongings have been moved out of the room seeing as we had paid for an additional seven nights. Her patented response was she had no idea she had just come in that day at 3:00 p.m. she called the day manager who provided no explanation my belongings were handed to me, but my electric razor was missing. No one knew where my electric razor was, so I called the police and attempted to file a criminal complaint of theft. They took the food out of my refrigerator and put it in housekeepings refrigerator and the lady at the front desk didn't tell me that they had put my food in the refrigerator.I went to the dumpster to see if my food and razor were in the dumpster is I was informed that when they move people out that that's what they do they throw the stuff away. I retrieved my electric razor which cost approximately $75 out of the dumpster. It wasn't until Sunday when I went back to the front desk at 11:00 a.m. to have my keys reauthorized that I was told that my food was in housekeeping refrigerator at which point they gave me my food back. On Friday when I went to the front desk the lady who gave me my belongings as I was leaving said thank you insinuating that for having retrieved my belongings for me that I should have thanked her. I told her she has a lot of nerve and that under no circumstances was I going to thank her for having retrieve my belongings because of the outrageous customer service. No explanation was provided for me until Sunday as wide as they had moved my stuff out. The explanation that I was given which is proof positive of the outrageous business practices and customer service that I received was that I was put on a paper list for checkout went on the computer system it indicated that I had paid for an additional 7 nights. No one has offered any type of compensation for the outrageous and grossly negligent business practices that's facilitated my being placed in a room where I assume they knew the air conditioner wasn't working in an effort to use all of their rooms and my belongings being removed from the room and my razor being thrown in the garbage and my food not being returned back to me until 2 Days later. I'm assuming you're going to or there is going to be litigation.

I had my bags in the room stored for a few hours while we walked around and waited for flight
I have 3 meds I take from my doctor
Blood pressure
Stomach meds
Sleeping pills
Sleeping pills were stolen
guess my bP meds weren't worth taking

Hello Madam, Sir.
This email because, I still have not received any response to my email sent a week ago to: wyndhamrewards@emails.wyndhamhotels.com
Please see the 2 attachments below.
1-Copy of my mail to you
2-Copy of the confirmation send directly to me from Days Inn By Wyndham Ormond Beach FL
Would you please let me know where the investigations are and kindly confirm either the reservation or the fact that my visa cards will not be debited.
Best regards / Serge Nutelet


Dirty, bed bug infested, rude, does not return phone calls, cockroaches, desk clerk in pajamas, offered refund on the 2 hours we were there and reneged. AWFUL!

I did a Google search for a "pet friendly" resort on our way to Florida. Half way, we stopped at the Gassaway/Sutton Microtel because it was the closest one to where we wanted to stop.
We were traveling with my mom, me, and my grandmother who is 92-years-old as well as her service dog, and a kitten in a carrier I was taking home to Florida. When we asked to stay for the night, the entire hotel was empty besides (maybe) 3 or 4 other rooms. I informed the desk attendant that my grandma was in a wheelchair and we needed to be on the first floor. Getting my immobile grandmother into the hotel with our bags and her dog was exhausting. We finally get into the room and find one...yes ONE bed for the three of us. We called the front desk and she brought us down a roll away bed. I moved the queen bed that was in the room over to try to open the cot and it wouldn't fit. My mother ended up having to sleep on the same bed as my grandmother, and I slept on the padded window sill.
My grandma is diabetic and takes insulin as well as other pills. When she tried to take her medications that night, we noticed that there weren't any cups in the room. I had to run back to the car to get a bottle of water. The three of us noticed a foul odor in the room when we entered. Not to mention the cleanliness of the room wasn't great, but we were tired and at that point, we didn't care.
Here's where the story gets better. After a 2 hour night of sleep, sleeping on a padded window sill, my alarm went off at 5am and we started getting ready to leave. I told my mom that I would check to see what time breakfast was if she could could get my grandma ready and bags packed. 5:30am, we hear a loud pounding at the door. A woman, who wasn't wearing a mask came down and said that our adjoining neighbors complained about the noise we were making. She said, there were complaints of a dog "barking" all night (which is very untrue, my grandma's dog is trained and does not bark), and when my mom mentioned the kitten, she said, "Oh well, you violated our pet policy, and I'm going to have to ask you to leave. I have your card on file and I'm going to charge you $250.00".
My mom tried to keep calm and said, "we have been packing up to leave." My grandma, visually upset started to cry and say, "I haven't taken my medicine yet." We got my grandma out of there as soon as possible and took her to a local gas station to get a bottle of water and some food to take her medication.
Not only was this a violation of the Americans Against Disabilities Act, but it was also a failure to practice social distancing while putting a 93 year-old at risk diabetic in danger. I have NEVER in my life felt so disrespected or disgusted with a hotel chain. I will not be going back to another Wyndham.
I made sure to take pictures before we left.


Stay at Days Inn , in Mt Plaeasant SC at patriots point and Johnny Donna highway . Worse motel ever , we had no housekeeping, the walls were dirty and mold on them our curtain had mold on them , ice machine didn’t work Bathrooms were small , the WiFi and tv kept going in and out tv had lines in it , the list side off motel not very clean trash cans overflowing and the Front Desk was rude . We will never stay there again , will not waste my money on a rundown , not friendly motel

We stayed at Baymont by Wyndham in Jonesboro Arkansas. The experience was absolutely terrible. The first room we were in (104) had no refrigerator and no microwave and wasn't very clean. The window curtain was ripped and falling down. My sister took a shower and about halfway thru slipped because of slime coming from underneath the bath mat. We looked afterwards and found it was full of mold and slime, disgusting. We went to the front desk and the clerk sent us to another room (212 I believe). This room wasn't very clean either, the toilet had a lot of orange coloring and would not stop running. We asked for another room. They gave us the room next door I believe it was 210. This room wasn't very clean either. The lampshade was ripped in several spots, the doorknob to the room next to us was broken off. The security latch was broken, mostly missing and unusable. We had to put a table in front of the door to feel secure. The elevator had something that looked like spilled soda or something sticky all over the chrome by the elevator floor buttons. If we hadn't been on the road for close to 20 hrs and no sleep in almost two days we would have gone to another hotel. I am a Wyndham Resorts rewards member and cannot believe you allow this at one of your resorts. We have pictures to prove all of this, which we can forward to you. We hope to receive a call back as soon as possible

hi i stayed at La Quinta Inn by Wyndham San Antonio South Park. It was the most disgusting hotel i have ever stayed at in my life and had to leave. first room TV did not work and the second room was just dirty! the light was very dim in bathroom and there were roaches and big rats in the room. we had left over food in container we were going to eat when we got back from event but the roaches beat us to it! its not fair that we paid for what we thought would be a decent place to stay just to have this horrible experience&have to leave the filth and drive home an hour half away at 3 in morning and be refunded only 30%. This hotel is NOT a good representation of Wyndham!

We stayed at the Ramada Inn Wyndham Midtown Phoenix and I have to say that for a Wyndham Resort it was very sad to see one of their properties so ran down. They have very limited parking for guests and what parking there is was taken up by people just sitting in their cars. The rooms need updating with new wall paper that is not peeling, door frames needed cleaned of fingerprints, thermostat needed replaced, elevator needed repair, front lobby needed repairs and updating and hypodermic needle was in elevator.

Worst hotel stay ever!! Days Inn, Amarillo East by Windham. Spent with tax $102. Very dated, very stained chair and very very loud. Besides traffic noice the refrigerator hummed very loudly. Slept maybe 3 hours after a long day of travel. Usually always stay at hotel by Windham but this was awful

It's really sad how they continue to pass the buck from one person to another and nobody wants to resolve the issues. The last gentleman I spoke to he said he was an account supervisor and advise me of no reward points will be given back to me for the awful stay that I had and the extremely awful way I was treated on the phone by a supervisor for customer care for Days Inn with Wyndham's name being behind it this is awful sad I feel that it was one person just passing it on passing it on passing it on I did not approve of this account being closed because I continued to call in and I got passed off on and passed off on and passed off on I would like somebody from the president's office to give me a call to resolve this this is not acceptable and my phone number is 217-778-2836 and I cannot believe that you would let your customer care people talk to people that way and when he informed me that this was being recorded I said good because I'm recording it also and he says I don't give you permission and nice it's okay that I don't give you permission to recorded either it's a 50/50 Street here and Wyndham is doing nothing this is sad I look forward to somebody from the president's office of giving me a phone call

The staff here is wonderful, kind, alert, attentive and courteous. Housekeeping is the same, always willing to help. I do, however, think the GM, ashley, needs some work.. most hotels in San Antonio r offering buffet breakfast, not here. Sometimes, u can't even get a bottle of water. Idk if it's always been this way, but, I've been here for over a month n have seen no improvements. Short staffed for sure.

Harthorn suites by Wyndham Troy Michigan. I reserved a room for $250 for on night to have my family stay. I booked a two kings penthouse loft. Building 9 room 922. The room was awful. The mirror had fallen off of the wall and it was not replaced. I could see the glue and the unfinished drywall portion. The smell of the room was unbearable. It smelled as if someone had been smoking so much it was in the walls of the rooms. The outside of the property is rundown and needs to to updated. The Entire place needs to be updated and cleaned. There was no indication of the rooms being properly sanitized. I went to the store and purchased cleaning items and carpet freshener thinking I would tough if our However I became Nauseated by the smell. I went to the front desk and was told there was nothing they could do for me. Told me to call on Monday.

My uncle has been staying at this hotel off and on for a year already. They have been giving him a hard time about being out at 11am! My sister and I have been paying the bill since he been there. It’s 52 dollars a day 1560 a month 18,720 a year! I have my bank statements as well! For someone that’s giving them that much business they are not giving a later check out when asked knowing that he’s been living on the property for a while now! My sister is out of town and I work so we couldn’t make it by 11am they were being rude about it I paid another night on March 13,2021 the next day they told him he had to leave for no reason just because we asked for a later check out this! This is unacceptable! I would like for the manager and the assistant manager to be talk to and let them know they are in the wrong! Address is 2700 white lane Bakersfield ca!

I writing you this email, to inform you about my bad experience staying at the windham super 8 , going back to january 2021, i have been a windham reward going back to decembre2018, when i satayed at the windham hotel in tempe arizona, i have been sayeing at the windham super 8 motel going back to january this,year , i have asked the front desk latina ladythat work in the morning, , how i can use my windham reward point, her reponse was she dont know anything about it, and you cant use your windham reward at super 8 motels,because its a thired party,when i called the windham custumer service on 3/11/21, to book a new reservation, iwas informed by the custumer service representative that every time i stay at any windham hotel that i wil be getting a 1000 point for every stay, now i looked my account and i see i only been rewarded 300 point for each saty at the windham super 8 in dumpries virginia, also i am asked you company to reward me the point for the 25 nights at have been sataying at your windham super 8 motel ,i have been staying in many windham super 8 motel in different state, i am sure that you can see in in your data system, also i am mention to the custumer service representative, regarding the issue with problemes at this loacation, about people staying here try to sale me drugs,also they alow prostitute staying ,also i had bad experience withe a lady front desk that work in the morning,on 3/11/21, after i booked my reservation true custumer service, she didnt want to give me my credit card receipts, he keep telling me that windham has to charge the fee for us to provide you with a receipt, at first she claim that her PC is frozzing,then she keep telling came back later, i called custumer service 3 time about the issue, it took me 3 hours to get my credit card receipt, also she was very rude , she cant eveen speak proper english, for me to anderstand her, also she was intimidating me ,there for i am going to stay one more night at this location ,but i am never going to use super 8 motels period, i would like your company to repond back to me ass soon as possible , so i can resolve the windham rewards point.
thank you very mutch .
Sincerly: Youssef karim mountassir

Jesse is the problem there is always something at least 5 incidents with him he do to much as an employee he does more than the manager meaning it's not a good thing I feel discriminated againsted, harassed and just plain and simple the treatment is not cool and I will not stand for it I need to speak to the manager asap I'm a Wyndham rewards customer who has spent money and points tremendously with Wyndham and to be treated unequally every Hispanic or white person he treats with dignity and goes beyond his means to make it right when for the same situations I get baggered and looked at state plain face like there's no other options

I stayed at the La Quinta in La Verkin, UT on March the 9th. I've been staying at La Quintas for a long time because I travel with dogs. I won't be staying there anymore. They're usually fine. This one was terrible. There were two major issues with my stay. First: I got charged $250 for room-cleaning fees because one of my dogs apparently pooped in the room I was staying in while I was loading the car to leave. I didn't notice. I absolutely told the front desk about my dogs when I checked in. I left at around 11 am. Presumably the problem would've been dealt with within a few hours. I just do not see a single way cleaning up that poop could've feasibly cost them $250. La Quinta is supposed to be a dog-friendly hotel chain - are they unaware that dogs have bowel movements? I'm also waiting on La Quinta to send me pictures of the damage, which they said they would do hours ago.
Admittedly, things did get heated between myself and the woman at the hotel, whom I called about the $250 charge, because I also complained about the second issue: that this La Quinta is not enforcing a mask policy with guests at all, short of posting signs. When I was checking in, there were at least three people not wearing masks in the main lobby; however, when I complained about it just now, the woman said, "we don't mask-police here." While that completely matches my experience at the hotel - in fact, even my pizza delivery person didn't feel compelled to wear a mask inside the hotel - it was still shocking to hear it stated as if their local policy is to not enforce their corporate policy.

My husband and I stayed at the super 8 in Douglas ga. We were there for work and had our reservations made by our company, portraits international. Our room was paid for by CLC. The manager of the hotel insisted that we use our personal debit card as we did not ja e a copy of the clc card to present upon check out. He charged my card $40, at first because he said I was not on the reservation then he said it was because my son, who is 10 yrs old was with is. We double checked your policy regarding children under the age of 12 staying for free. If he stays for free then why in the hell was my card charged knowing this policy. I have traveled all over the place and have never had an issue with this before. I will not ever stay at another one of your hotels for business or personal travel ever again.

We decided to go to microtel by wyndham, palm coast, flagler during a hurricane because my husband needs to use a nebulizer and we wanted to be guaranteed electric. Electric went out, generator came on. Within hour. Refrigerator wouldn't work, I complained no one came. Spoiled food we brought. My husband had a walker we were told we would get 1st floor, but no rooms were available so we were put on 3rd floor. They turned off elevator so he was unable to go to breakfast. They turned elevator back on next day so we checked out. Paid $277. And only stayed one night. They were suppose to email my receipt but I haven't received it. We checked in Sept 3rd and left Sept 4th. .made reservation based on pictures on website. Hotel doesn't look like picture.

I need to be refunded all my money back for all my stays for a hazerdous hotel Day's inn Rancho Cordova CA ...I have complained many times I results I complained about their walk sockets are loose it shocked me almost electricuted so I complained they threw me out I need all my money back I stayed thier from 8/17/2019 to 8/27/2019. That last day they threw me out for complaining about their hazerdous motel. It electicuted me so if your management don't compensate me for my stays I want all the money I spent from that dangerous hotel. I'm out of patience my member ID is 195687971 E. My name is Raymond Padilla Mabalot ...if I don't hear from management soon I will take LEGAL actions on Wyndham Brand hotel the fire department needs to inspect all thier wall sockets they are all bad it will electricute someone or it will cause a fire ...it shocked me so I need to be compensated all my money back for their actions throwing me out for complaining. Respond ASAP. Or I will sue Wyndham Hotels Days Inn for hazardous environment. Days inn Located in Rancho Cordova CA.


Hello I arrived to your Wyndham grand chicago riverfront location. Checked in arrived to room then headed out for sightseeing and fellowshipping with family and friends. Arrived back to room around 3am room smelled of mildew which it had been raining majority of the night. Attempted to shower and there was no hot water. Called to front desk to notify them front desk only said ill let management know in the morning did not offer to send maintenance to check it out. Next morning still no followup call to front desk to ask for towels at 10am at 12pm when i went to check out still no towels brought to room so guess who went home without showering. Very disappointed in the stay really expected better for a downtown stay at 200 a night. Spoke with manager about stay and all she did was took down my name and number and email and i still have not heard from anyone

Holiday Inn Express : Nashville W I40/Whitebridge Rd
5612 Lenox Avenue, Nashville, Tennessee 37209
Room 238 smells awful. The bed was sopping wet like it had been made wet. We could not get another room because the hotel and other hotels were booked. We considered sleeping in the car, using the shower curtain to sleep on the tile or tub or paying $600 to go downtown. Eventually, we got fully dressed and laid towels over the bed and over us so we could sleep. The night clerk was very apologetic but the day manager Jenny was not. When I told her compatriot at the front desk we would contact corporate or go on social media, she shrugged. (in front of a line of incoming guests) We were not aware that this was such a bad area of TN. There was a deputy outside on the bench when we came in on Friday night. The manager Jenny said she would not reimburse us for the night in 238 after she moved us to 209. After some angry back and forth she gave us 50% off for the Friday night stay. Mind you, we got up so late on Saturday, we didn't do anything except leave for lunch. We missed all of our daytime commitments. My skin and hair smelled and we were exhausted all night Saturday. Never again. We had only used HE for all of our trips for the last couple of years. Never again.
IHG#258603198 Confirmation #43743287. Manager:Jenny. Check in 8/30 Check out 9/1. The manager said they and the head housekeeper checked the room and found nothing amiss. It's a wall of disgusting smell. I wasn't even going to complain until we tried to lie in the bed. I wasn't even going to ask for some sort of compensation until the other desk person smirked at me like it was funny. (black, short hair, blonde/red) Just go there. I can't take a picture of the smell, but i can mail you my clothes. Anyway. I don't want useless points. We should have just driven home. It was a miserable day and night without sleep.
Hi Kelly. Rein here responding in behalf of June. Thank you for letting us know about this.
We make sure every travel is hassle-free but I'm sorry that your recent experience did not match our standards. I understand you had issues with your rooms cleanliness and with how our manager handled your concern. I have documented this and forwarded this to our management. Your comments will be used for retraining of our staff and improvement of our service.
I know this might not be the best stay, but I hope you'll continue your loyalty to us as an IHG Rewards Club member.
Many thanks!
LOL. is this some sort of Joke?
We slept in a bed that felt like it was soaking some sort of gel and your staff SMIRKED AT US! And this is what you say to your guests?
This quote is golden: I know this might not be the best stay, but I hope you'll continue your loyalty to us as an IHG Rewards Club member.
Many thanks!
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I stayed at the Ramada in Franklin Tennessee
I am very disappointed in my stay. I spent nearly $200.00 for an must, outdated room. Cracked tiles in the bathroom and a broken toilet seat. To make it even worse I reported the broken seat to avoid being charged and asked for it to be fixed and no one ever returned. The most disgusting part was when I went to take a bath I found lots of other people's hair. Absolutely unacceptable and atrocious. It was so bad me and my husband refused to eat the complimentary breakfast. Sad when you'd rather pay more money than eat something that was part of your expenses already. I will never return to this location nor recommend it to anyone traveling. I would like some sort of compensation for this or someone to at least call me .

We stayed at Ramada Wyndham on Auburn Blvd. the shower was broken, the power was out half of the night and some of our belongings were stolen out of our room. The manager was not helpful and actually hung up on me 3 times. I proceeded to call back and the manager answered and placed the call on hold. This is the worst experience I’ve ever had and the worst customer service I’ve ever received.

Housekeeping was unprofessional and speaking nasty to guest. Knocking on doors saying she has other reservations. Reported it to front desk and they did nothing to help the situation

I was bitten by bed bugs at your La Quinta at 2660 Greenwich, Wichita. Your front desk manager Leah was rude, and un-empathetic and refuse to credit the cost of the room. This was a horrible experience and I recommend emotional intelligence training for your staff and revamp of customer service training.


I received a call from the manager, Sal, who informed me that I would not be able to extend my stay due to the fact that I had brought dogs on the property. I informed him they were my service animals. He said he still would not extend because I didn't inform in advance. Per Federal Law and the American Disabilities Act, I do not have to inform anyone I have service animals, just as I do not have to inform anyone I have a wheelchair or am traveling with an aide. I do not want to have to move out tomorrow. I am waiting for my apartment to be finished so I have nowhere else to go. I would like corporate to intervene please. I am a Platinum member and that should count for something. Member #195310582E 4423006733

I cancelled this reservation the same day that I made it within the cancellation window. I never checked in for any of the three days. I am being charged over four hundred dollars for services that I never utilized or received. After reading the unfavorable reviews which indicated blood splatter on the walls. I am very disappointed after speaking to your customer service representative and the response that I received. I thought that Days Inn under the Wyndham brand was a company with integrity however I have now lost all faith, confidence and belief in your brand, products and services. Trip #191-380-084-37. Hotel: Days Inn by Wyndham Brooklyn (Brooklyn South - Red Hook).

On this past weekend 8/30/19-9/1/19, my family pretty much booked the hotel because guest came in from all over to celebrate our Aunt 60th birthday celebration. No-one ever mentioned that the hotel was under renovation at any point until we arrived to check in. Yes, hotels renovate all the time and that is ok, however, the extinct of the hotel renovation this weekend was simply ridiculous. I, along with others was highly disappointed. It is all about presentation and the presentation was horrible. We didn't even know that we had arrived at the hotel, if the GPS had not stated "your destination on the left". How could you all allow all type of materials flying through the air. I suffer with Bronchitis very bad, therefore, I had to walk through and breathe all of that madness just to get inside the hotel. Our guest consisted of elderly on walkers and they were forced to walk through all of that in the lobby, you could barely get into the hotel for all the materials in front surrounding the door. It was just not fair. The front desk was very apologetic and very nice about the situation. They offered to call one of the other hotels in the area to accommodate us, however, we were told that we could not get the same rate as the Wyndham. We were forced to move to another hotel (Hampton by Hilton), where we had to pay more for another hotel, which was an inconvenience. Yes, we could have stayed, but why would someone have to be forced to stay in a place and upset their health without being compensated. If individuals cannot stay at the hotel, then the hotel that you all partner with, should accommodate them also. It is called TEAM work. It would have been a different story had the inside been completed and they were only working on the outside, but that was not the case. They were working inside and outside. We were told to bring our swimsuits because we were going to lounge by the pool until it was time to get ready for the birthday celebration that stated at 5pm, however, we could not do that either. This was suppose to be the best weekend for us as a family as we celebrated our aunt 60th birthday. So, here we are arriving on Friday (8/30) to enjoy family and friends via poolside, only to find out AFTER we arrived, that we couldn't. I have been a Wyndham reward member for about two years or so and have enjoyed my stays up til this point. I would like for a member of Corporate membership to please give me (Ms. Belinda D. Morrow) a call at 404-552-2769.
Signed,
Very disappointed customer

I am a dominoes delivery driver in Guthrie Oklahoma 73044. I frequently deliver to the La quinta inn. And been made aware that there is a policy in place that delivery drivers cannot deliver to our customers rooms and must be delivered to the front desk. And I question if this is in fact your company policy or just the front desk clerks policy. If it is your policy its a very foolish one I think. And inconvienent to your customer and ours to not have room service, experience delays, get cold food or not get it at all if the guy at the front desk isnt at his post,which they often are not. And adversly effects the driver having to wait there because his entire job would hinge on the front desk clerk doing theirs. How is that right? Especially when they arent at their post and the driver gets paid per delivery every minute his wheels aren't rolling he's not making any money,waiting for somebody else to do theirs first is just not logical. Also the Guthrie Laquinta locks their enterence doors after dark with still nobody at the front desk to let people in. The sliding glass doors only open from the inside or switch at the front desk after they close them this way. I delivered a pizza there late one night and couldnt get in. I had to have the customer meet me in the parking lot, then after that the customer staying there couldnt get back in to the hotel themselves. Now what if I was a emergency first responder like paramedics or police and couldnt get in? I'd have to just smash the doors in I guess and I would in a heartbeat without slowing down and stopping at the front desk and I doubt you guys want that to happen,and gurantee it will eventually. So we have been ignoring this front desk rule anytime we had to for example when the clerk isnt at their desk. And I was just given a trespass warning by the clerk "Herb" for delivering to both of our customers without checking in with him first even though he wasnt at his post. So I didnt really care about his policy if it adversly effected the customers since I didnt work for him and Dominoes policy is to deliver only to customers at their door to prevent someone else from claiming their food believe me it has happened before. And I do work for dominoes and pretty much do have to follow their policy. So if the check in at the empty lobby is truely a company policy then I'm very happy to be on trespass warning at La quinta and wont have to have my 10 minute deliveries I have to make turned into 30 minute runs. So yes respectfully please advise me regarding this issue.
thanks.

I stayed at the
Baymont by Wyndham Madisonville, this is not a Wyndham ! This was run down not clean I was so disappointed. We has a hole in the wall and a shower that leaked, and dresser cabinet was missing knobs, No made to order breakfast even though the site said it had it. It was what they put out like a cheap hotel. The only fruit they had was a few apples that had been there for a while. I made a complaint to the hotel manager she just went in her office and didn't come out. REALLY?? Also out side there was so many wasp hives we lost count. I wish I would of booked at a comfort in or some where else, (the cost would of been have of what I paid for this. I drove 600 Miles to this hotel to only wish I would of stayed somewhere else. Please do something about this hotel it need to take the wyndham off the title. You look for the best hotel and believe me you pay for it which is fine if that is what you are getting.
Sorry I have never been so disappointed in my hole life.
thanks for listening I know you will have others complain because it is really not a fine hotel like it should of been
Thanks
Tina Eiken

i am an emplyee and was wondering about whistle blowing policy. I belive there are many issues with my upper managment at my hotel that must be aginst standards and practices of your conpany and posibly labor laws. please advise me futher of how to address these issues without legal issues or posiblle emplyment ramidacations

First the check in guy was rude, I thought he owned this hotel. When I ask a question, his reply I could go somewhere else, had I not been driving all day I so I took that. There were people leaving here to go somewhere else. I take the room its not clean. I went out to get my bacterial wipes and start wiping down the tv stand it haven't been clean in I dont k now when. My nose is itching and I and sneezing. Want to leave, but I dont need them holding funds. I went to the front and ask the lady to come and see the room for herself, she would not. For some reason on these jobs workers don't seen to care about the reputation of the company. You got to do better. One more thing the linen was damp.


Good evening. The reason for this complaints as you will see from the attachments photos. My slippers were brand new the bottom of the slippers were white as you can see from the picture the bottom of my slippers are black. As you will see from the towel how filthy the floors were. When we complaint to the front desk the answer we received was “ well you are in a cheap hotel”. You can tell the room not not been clean in months. Although you can tell that the hotel is under renovation the employees do not care for the clients concerns.
I ask as a common courtesy I get a refund. Please do not send be a courtesy voucher to stay at another hotel,
I would be interested as to how you are going to address this matter. I can be reached at the number below.
Thank you
I stayed at Travelodge by Wyndham.
2471 Old National Parkway, Atlantic, GA 30349
Check In. Aug. 17-19th.
My address is 842 Calhoun Avenue, #1, Bronx, NY 10465
Telephone: 917 239 5718

Dear Wyndham Management:
As a family with two working parents with a number of kids, its difficult for us to get away to spend some quality time together. This year we decided to spend time in the Philly Cherry Hill area. When I researched recommendations for a reliable hotel chain, the Wyndham chain came up. I booked a two night stay at the Wyndham in Cherry Hill for Sunday and Monday nights, August 18 and 19, and planned our vacation.
After spending a pleasant and tiring day exploring Philadelphia, we were looking forward to spending our night in a good hotel with a comfortable room. Check in was quick and easy. Much to our chagrin, however, when we walked into our room, we found accommodations that were totally substandard. The ceiling had a large grate with a wooden covering, that was peeling and moldy. The room was painted in an ugly brown color and was chipping. The headboards were discolored. The bathroom sink had a steady drip. And, to top it off, there was garbage on the floor. My wife took one look and was so disgusted, that she demanded we leave immediately. She didn't entertain a room change since this hotel was obviously not what we envisioned. I suggested that we go eat dinner, since we were very hungry. But after dinner, she refused to go back, and I was forced to check out alone. I attach a few of the many pictures I snapped as I left the room. Thankfully, the checkout process was quick, since we never unloaded anything from the luggage cart. We spent the night in Cherry Hill at my brother's house with my kids (who were quite surprised to see us!) and booked a Hilton for the following night. Needless to say, our experience there lived up to our expectations.
After relaying the story to many of our friends and family, everyone seemed surprised. Wyndham has a good reputation, but this hotel obviously doesn't live up to it. Since we couldn't stay at the hotel, we are asking for a full refund. We trust that you will agree that this is a fair resolution to our unfortunate experience.
Thank you.
Moshe Wasser

Matt, sales manager at Harbor lights in San Diego was extremely rude to us today. We are 13+ year happy 1.8 million point Wyndham time share owners. We love the destinations and use all of our points every year. Quite often we do not attend sales presentations because we’re happy where we are and the program is working well for us. We tell anyone asking that Wyndham has the best locations and programs ever.
We went to Harbor Lights sales presentation after being assured by front desk that we would enjoy “owners update” - we did, great group presentations. At conclusion we met with a young lady and told her how much we enjoyed the program and that we were well satisfied with our current status. She asked if we would consider buying more and we told her no. She thanked us and left. In storms Matt! He told us that we were abusing the system by coming and not buying. He stated that he couldn’t waste the time of a representative with a couple just working the system. This sounds harsh - it was. During our 13+ years with Wyndham we’ve met dozens of closers. (and obviously we’ve purchased several times to amass 1.8 million points.). We realize that they are there to try to get a deal . BUT NOTHING LIKE THIS. HE TOLD US (sarcastically) IN THE FUTURE IF WE WANTED INFORMATION TO CONTACT HIM PERSONALLY AND HE WOULD GIVE US A SHORT BRIEFING.We have never been treated so shabbily in our lives. We are not angry, griping customers. We’re happy, usually positive folks. Please talk to, counsel. Demote, reassign or dismiss Matt before he continues to do irreparable harm to a great company. I doubt the recipient of this email has the power to do much about Matt but I feel better having tried to alert someone of the internal corporate peril.
C.G.Bishop

This is a follow up to a complaint filed over the phone several months ago. I can see why your complaint dept. receives only one star. I never heard a word back. My wife and I had a family emergency in Ogden Ut. March 29th and 30th of this year so we spent the night at your Days Inn in Ogden hotel # 05899
It was horrible. It was undergoing remodeling and should have been closed down for it. Construction materials, equipment. and trash everywhere. We had to go around to the back of the building to get in and maneuver around junk blocking the door. The pool was torn up and closed, it was just a big mess everywhere. The room stank, the carpet and paint were deplorable.
If any of this matters to you, we have made a conscious effort to avoid Wyndam hotels since that stay.
If you want to make up for this, our verification # was 82707EC021872
Account # 698-347511
I know this is kind of petty after all this time but it does bug me that after my first complaint, nobody even bothered to call and say "sorry"
Thanks for reading my rant,
Michael Terrell

have stayed in Galveston Tremont several times in past few years,this time however we stayed across the street from main hotel 1st time ever in a small apartment like suite. We at first were offered the upgrade but later found it cost more money. It wasn't that much more,the room was nice clean but smelled of old rotten food, discovered trash under sink of old sea food and pizza was horrible,they took trash out after we called,and left dishes unwashed in dishwasher,and old food in refrigerator,which we threw away.. First and second night there the top floor (3rd) peoples kid ran around all night dropped things hard on floor and in short sleeping was horrible and they blasted their tv till 2.am.which was a nightmare for us.Lastly at 3-4 a.m. lights came on in back bedroom by themselves when they upstairs dropped or ran hard across the floors on each night and in living area which was to say weird but happened,and in alley trash men came at 4:30-5:00 a.m.!!! nice rude awakening after no sleep!!!.We would like to stay again but would like to maybe be on a top floor,and away from the alley,and maybe you all have a room deal or comp a night stay for our prior stay.It is what it is,cant lie on what happened,some people just don't care of their experience,but been going there since youngest was 4 she is now 14! We like the strand the old hotel and history,just 1st time had a bad stay beyond what were used to...My name is Mike Busch 817-771-4824 mbusch448@gmail.com we stayed August 11th to 13th

Within a few hours of checking into
Super 8, Fort Mitchell, Ky. Wed. Aug.
28, 2019, we received a knock on our
Room door. Upon opening the door,
Stood a man carrying a cannister in
One hand and a spray wand in the
Other. "I need to spray", he said, entering
The room as he spoke and preceeded
To start spraying, who knows what, around the perimeter of the room and
Our shoes, luggage, and coolers containing food and drink. We immediately checked out. They stil tried
To charge us for the night! We quickly
Called and got a new room at the Super
8 in Harrison, Oh. We were thoroughly
Disgusted and make sure everyone
Knows this. Appalling, to say the least.

If I could rate this zero or negative stars I would.
I stayed at this dump last night and wanted to share my experience with you. It was the dirtiest nastiest hotel I have ever stayed at in my life.
When I checked out this morning I told the general manager who was checking me out that it was the dirtiest , nastiest hotel I had ever stayed at in my life, his response, “good then don’t come back”.
I was stunned at his response and am pretty sure that Wyndham would not appreciate a GM saying that to a customer.
I will never stay at another LaQunita/Wyndham as long as I live, thanks to this slim ball.
I cannot believe you have hotels like this with your franchise name on them, and have scum like this GM representing them?
Sincerely, a very dissatisfied customer.

I called the LaQuinta by Wyndham, Richmond-Midlothian, 1301 Huguenot Rd., Midlothian, VA on August 15th, to make a reservation, requesting one of the rooms reserved for the Rosa Johnson 25th Anniversary celebration. However, when quoted a room rate of $121.00 by the Reservationist, I explained that according to the invitation the rate should have been $77.00. After being placed on a brief hold, the information I was referring to was found and a room was reserved with my credit card information. I was also told that a confirmation of the cancellation and my reservation would be emailed.
On August 24th, the day of the celebration, I traveled 80 miles from Hampton, VA to Richmond, VA, arriving at 4:00 p.m. to check into a room. After waiting in a line for 25 minutes, I was told by the Guest Service Representative that a room had not been reserved in my name. It was then that I checked my email and found that the cancellation of the $121.00 room rate had been sent, however a confirmation of the reservation that I made on the same day, August 15th had never been sent. The Representative, a young lady, behind the desk would not rent a room to me and asked that I step back because she had other guest in line that needed to check in. I explained that I now only had an hour to get dressed for a formal affair and I needed a room. However, because she could not find my reservation, she chose to ignored me and began to help another guest.
To avoid be late for the event, I felt I had no choice but to dressed in the public bathroom off the lobby. When the celebration was over, I called the hotel several times to see if I could get a room, however the phone just rang, cycling through some options but a live person never answered the phone. Therefore, I called The Hyatt Place Richmond/Chester hotel to reserve a room at a cost of $123.00 plus taxes.
On Monday, August 26th, at 11:06 a.m. and again at 7:49 p.m., I called the LaQuinta to speak with, Greg Havenor, the General Manager. I was transferred to his voice mail and I left a message and my phone number asking him to call me regarding my experience at his hotel. After not hearing from him, I called again on Tuesday, August 27th at 4:09 p.m. and was told that he was not present and again I left a voice message. He never returned my calls.
I am voicing this complaint in hopes that no one else will suffer such extremely poor customer service at the hands of the Reservationist, Guest Service Representative, and the General Manager. They all need to learn what entails good customer service. No other guest should have to be inconvenienced in this way or treated with such lack of interest or compassion. Because I was inconvenienced through no fault of my own, I am asking to be reimbursed for the additional cost I paid at the Hyatt Place Hotel because I was not allowed to stay at the LaQuinta. If you have questions and need additional information such as the copy of the receipt from the Hyatt Place, please feel free to call on me anytime. Thanks in advance for your consideration.
Sincerely,
Shelia E. Bragg
757-827-6939 (HM)
757-303-7982 (CELL)

On August 7, 2019 I called and made a reservation at your Milford, MA LaQuinta Hotel. My confirmation number is 88959EC006204 and the account/invoice number is 426-824462. We were given room number 403.
I was traveling with my 82 year old mother and would only be staying for 2 nights. I was told while making the reservation that there would be a mini-fridge in the room and that there was a pool at the hotel. Imagine my surprise when I got there and there wasn't either. I went to the front desk to inquire about the mini-fridge and was told that I would have had to reserve a room with one. I completely thought that I had, since I was told that there would be one in the room . There was no offer to change our room or to bring a fridge to our room.
When we first checked into the room, it was very hot and stuffy. I tried to adjust the air conditioner and discovered that I could not adjust it at all. There was also no shampoo in the room. The shower head is literally pulling out of the wall, and there is a large rust stain on the bottom of the tub. The toilet seat is a complete hazard as it is about to fall off. The hair dryer didn't work, either. After being gone for the day on Sunday, 8/25 we returned to the room and discovered that housecleaning had replaced the towels and emptied the garbage but didn't even bother to make the beds! We were hot, tired and thirsty so we tried to buy some soda from the vending machine but couldn't, because it was completely sold out, and the candy/chip vending machine wouldn't accept any money. At this point we were totally frustrated and just went across the street to the local Stop and Shop to by drinks.
We are very upset that this hotel seems to care nothing about its guests' comfort.

Musty room (115) perhaps water damaged in the past. Room 111 next door had same smell. non-adjustable shower-head.
No room service (clean towels, emptied trash cans, bed not made). The evening Front desk clerk unable to provide a clean set of towels.
Alarm was sounding and front desk clerk unable to disarm.
Plastic cover for eggs/sausage was broken. no handle.
SENT EMAIL TO HOTEL MGR.

Booking website does not allow travel agents the ability to type in the ARC number.
The area is grayed out.
No sense in booking if you cannot get a commission.

Date of Stay : 8/22/2019 - 8/25/19
Hotel Name : Days Inn
Hotel Location or Address : Bloomington Rd. Champaign IL (Hotel ID: 06796)
Confirmation Number: 82900EC015316
My Feedback :
I reserved Non-Smoking room in April of 2019 for a stay at this location in August of 2019. When we arrived on 8/22/19, we were given a room that had been smoked in for YEARS. Holes burned in chair, several old tar/nicotine stains on bathtub near commode, room smelled horrible! Smell gave me a headache. Was told by hotel staff that this was indeed a Non-Smoking room. That was a total BS lie! They would not swap room for me. The Non-Smoking rooms had No Smoking placards on all the doors, identifying them as Non-Smoking rooms, this room did not. Baby roaches were running around in the room. The carpet was dirty and full of cigarette smoke smell.
The reservation stated a total cost for three nights (with taxes & fees included) of $305.07. We were charged $310.08 with no explanation why we were charged more than previously stated. The room had a safe in it which we did not use, or even ask for a combination to open. I think I may have been charged for the use of the safe even though we did not ask for it or use it. It was not stated on the invoice. At any rate, attendant could not tell me why charges were $5.01 more than stated. We did not use any extra services during our stay.
My recommendation:
Take this hotel off of your Wyndham website. It is not fitting for association with the Wyndham Corporation. If this is typical of your Days Inn management, count me, my family, and my friends out as a future customers.
Kelly Harmon

Room was dirty upon arrival, unsure if it was cleaned at all. Still had dirty towels in the bathroom. Upon complaining front desk acted as if I was being too picky, as they didn't have time for complaints. Clerk at front desk insisted I had not paid for room ahead of time, and attempted to recharge my credit card, even after showing him receipt I had printed out. This was at The Pottsville/Frackville Ramada in Pottsville on August 22,2019. Unfortunately, I will not make another reservation at any Wyndham Hotel in the future.

To be specific, I am staying at Days Inn as of Aug. 25th thru 28th. 2019. I am in room 216. I am right under the (absurd idea) of the designated smoking area. I want to keep my window open at all times, but since people are constantly smoking right below me, I have to close my window. I have asthma and smoke is no friend of people with this condition.
If people are allowed to smoke around the area, then make is where people are not affected by it. Last time I was here I night, no hot water, no compensation for that.
I called the front desk, understanding but really they can do nothing about it, so it is up to the corporate office to do something!
Regards,
Nancy Gray

I booked a room at the Super 8 by Wyndham Pierre SD for August 24, 2019, through the Expedia web site. My wife paid for the room charge at the time I made the reservation with her debit card. I got to the motel to check in and was asked for a debit card. I informed the clerk that I had already paid for the room and showed my itinerary and receipt. She advised me she still needed the card in case there were any "damages" to the room when I left. I was offended but gave her my debit card anyway. My debit card is different than the one my wife used to pay for the room. I stayed one night at the motel. When I got home and checked my account I was surprised to see a charge that day for the motel again. I immediately called the motel and was advised they made a mistake and would get it corrected. A few hours later I got a notification of a large charge to my checking account with my debit card. I checked with my bank and the motel had again charged me for the room and also attached another $291 charge on my debit card. I now had a total of $388.06 charged to my account. I was a little upset to say the least. I called my bank thinking my card was compromised by the motel employee and had a hold placed on the card. I then call the motel in Pierre where I stayed and was advised they would get it taken care of. I waited a couple hours and nothing was done. I called my bank again and they said the motel needed to call them with an authorization number to get the charges reversed. In the meantime, my account was now overdrawn and I could not even get gas for my car. I again called the motel and gave them the info to call my bank with an authorization number. Jordan from the motel assured me it would be taken care of right away. I checked again in a little while and only 2 of the charged were reversed. There was still the 2nd charge for the room. I again had to call the motel and get them to call my bank again with another authorization number. Finally at 3 minutes before my bank closes the charges were reversed. I don't know yet if there will be any overdraft charges showing up. Needless to say this was a big mess. I took a total of 3 hours out of my busy day of work to get this taken care of. I believe between the bank and the motel I made about 10 phone calls before they got it figured out and taken care of. I don't understand how this can happen and really there is no excuse for this to happen. I almost left the motel and asked for my money back to begin with. It took a good 15 minutes to even get someone to come to the office to get me checked in. The customer relations at this motel is horrible. The motel itself was nice and I did not have any issues with the room or amenities. In fact, I appreciated the fact that the room was so clean and the linen was all very fresh. I am very disappointed, however, if the mess with my debit card. I don't think I will be staying at the Super 8 in Pierre again. My actual charge room for everything I went through should have actually be refunded also as a courtesy. I hope there is some employee reprimands and retraining happening at the Pierre Super 8 motel. I can be reached at 605-484-5817 should you have any questions or wish to discuss this matter further. Thank you.
Patrick Kinsella

I purchased one night "get away" through Groupon in May and arranged for a King Room with Whirlpool at the Niagara River Location for August 25. On August 21st I phoned the property to confirm the reservation.
I spoke with the Front Desk Clerk who guaranteed me that there was no such reservation and they were completely booked for that date. I immediately contacted Groupon who said there was a reservation but it was under my email address. I called back and spoke to a person who identified himself as the manager. The upshot of a rude encounter was that there was NO RECORD OF A RESERVATION and I was out of luck.
I contacted Groupon and was told they would get back to me. They were not able to confirm the reservation at the 72 hour prior mark so we cancelled our plans.
On Friday night at 8pm we finally heard that there was in fact a room available. But by that time we could not rebook everything.
I repeatedly mentioned that we have a special needs child an doing things at the last minute is impossible.
I just heard from Groupon that YOUR PEOPLE have arbitrarily decided that since I didnt cancel 72 hours prior to the check in I was going to have to forfeit my payment.
Do I need to point out that it was YOUR staff that said there was no reservation. How was I to cancel a reservation that didnt exist?
I believe you have stolen my money through an act of fraud. And I think this is a disgusting way of doing business.
Please review your records and let me know when we can rebook the room that we have already paid for.
Sincerely
Kathleen Cairnie-Sorensen
Joykath1230@gmail.com
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