Wyndham Hotels Complaints Continued... (Page 4)
1007+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
I’m staying at the Days inn in Lubbock Texas 6025 Avenue A
Lubbock, Texas
The date is July 30, 2019 time is 1:16pm.
This is completely ridiculous and outrageous here! It’s already 1:16 and still no customer service for my room! On top of that the room has terrible water pressure and toilet hardly flushes. I don’t even have a working telephone here. I have to go to front which I have twice now on status of getting room service. The service here is terrible and I truly hope I don’t ever have to stay here again. As a guest I should not have to wait this long for some god damn room service!

We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed

We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
Thank you\
James C. Ballard

My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.

I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335

Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!

Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!

Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.


My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.

I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.


The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.

I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802

IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.

On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.

We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .

Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.

I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
In summary:
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Simon Lilley

Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!

Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.

I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.

I want my money back. I am now finding out that the Wyndham timeshare is a scam

With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <noreply@app.medallia.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <rhocap@yahoo.com>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <reply-1310.ewxxtds5cp6b9bhdczd@express.medallia.com>
Dear Rhodessa,
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
Sincerely,
Dee Patel
GM
days inn Bowling green , ky 42104
daysinnbg@gmail.com
270-781-6470

We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.


I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2

Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this

Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.

I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.


I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.

Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay

Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.

We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!

This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.

The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.

We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th

Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.

I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.

We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Joy Joseph

Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??

Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.

We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.

I booked online and was told I COULD not get a refund. Once I arrived at my room, I knew why. The room was filthy, looked like it was in the middle of a flip and it was infested with insects- that’s right ROACHES. I kept my things in the refrigerator to keep from taking the Bugs with me. I also believe there are long term guests, perhaps homeless voucher recipients?i should’ve just slept in my car! The mattress was stained!!! The smell oh my gosh- it smelled like old cigarettes! I could scarcely breathe. I could not upload the rest of the damning photos. I invite a representative to reach out to me so I can share ALL my pictures.

This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.

Left a article in the room and they refuse to send it to me. I have ofer to pay for the ups charges before it's sent and any other cost.

1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana


Your Days Inn in Bartlesville, OK is really bad. Run down. Dirty. Mold around the bathtub. MANY stains on the carpet. The odor in our room was so bad that we asked to be moved to another room. The second room was better but not good by all means for $100 a night hotel. IT was the worst hotel I have ever stayed at. I seriously considered leaving and asking for a refund but didnt. That is a huge regret now. In the night someone opened our door. Lock AND deadbolt. There was not an extra security lock at the top of the door. It had been removed. There were screw holes there but no lock. This is suspicious and creepy. I had a luggage cart in my room and had pushed it up against the door. That is prob the only reason this person did not actually get in. I awoke in the night to light coming in my room from the hall. My grand daughter and I were horrified. We are still upset about this. I did tell the man at the desk. He told me that if the deadbolt was locked there is no way anyone can get in. This is not true.. The police were called and they are looking into this incident. It will be a long time before I feel safe in a hotel room again. I will never stay in a Days Inn again. I am not accusing an employee but you should investigate why the security lock was missing and how many rooms have this issue. Is it just coincidence that my room with out that lock was opened? Did someone use a key to open the door, and the master key for emergencies to open the deadlock? Maybe it was a patron. Either way this should be looked into.

I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.

We booked a weekend getaway at the Ocean Walk in Daytona Beach, Florida. Upon arrival and after paying the balance due at checkin, we were told they were oversold. They would call around and check availability in other hotels in the area. We refused this offer, we didn’t want to stay in some random hotel. We booked at Ocean Walk directly for a reason, quality matters to us. We were very upset but confused as to how an error like this can happen. When you book your reservation, you are required to pay a deposit of the first night to reserve the room. The response we received that it happened to someone earlier was unacceptable, we had been looking forward to this mini vacation for weeks only to have it ruined in minutes.

Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.

No complaint. Stayed at this Baymont in gaylord mi.before and had a negative experience in a king room. Gave them another chance and the room with 2 queen beds didn't disappoint. Give it 4 stars and definetly stay there again when in gaylord mi.

Baymont By Wyndham. Pine Grove PA Room 105. 7/15/19. I would like to say the room was just tired and worn, BUT it was filthy. After being in the room awhile it became apparent the carpet was so spotted and stained I would not walk barefoot. When I pulled the shower curtain back the next morning I was beside myself with the butt burns on the ceramic (and this was a non-smoking room) and the mildew and mold on the walls and ceiling. When I walked around the next day I noted the grounds were a disaster of weeds and debris. That the Wyndham name was associated with this facility was sad and an eye opener.

There are holes all in the walls. The floor hasnt been cleaned in weeks from the looks of it. I have no hot water for 4 days now. And when i call the office about it on monday. The guy working was suppossed to find me a new room and contact me back. Well its Thursday and i still havent heard from anyone at the office. This is the worse hotel experience i have ever had. Amd it is definantly not worth the 367.00 that i paid for the week. I and here on work and was planning on staying at this hotel for the next 4 months. But with service and the rooms like this, i shall definitely take my business eksewhere

I travel each year with my husband..we always look for a days inn...they are always so clean and comfortable from panama city n florida to roanoke virginia..but on this trip, omg..it started yesterday n goodland missiouri..my gps took me to a days inn that was now econo..but me thinking it cant b bad, rented a room..torn curtains and trash n tub..got my money back..went to super 8..days inn needs to remove their name from closed locations..then drove all day to branson missouri..there again, days inn nor super 8 was there..insisting on days inn, my husband , so tired drove me to mountainview ark..exhausted i rented a room for 2 nights..got to my room ..it stinks, hasnt been opened in a long time...grass growing all n parking lot, a couple of feet high around broken closed pool..yellow curbs are black..sidewalk is filthy..carpet is stained..there is no fridge..no light on porch..no liners in cans..im sitting on the porch so tired with air on and door open to air it out..went back and got my money back for the 2nd day, because i will b leaving here very early n the morning..no more days inn for us..i will say he young lady at tge desk was very sweet and informative...im done..

I reserved a room 20 minutes before arrival. I did not check -in or stay for the night when I realized the motel was a nasty filthy complex. As you can see in this picture, there are grocery carts and hot ashes dumped out on the ground. I can’t believe Wyndham would put their name on this motel. I would like my money returned since I didn’t stay.
Best Regards,
Rob Lindsay


Tried tirelessly to get a e mail of a cancellation number of a reservation. Also to see points balance.
Terrible communication. Three different attempts to only be left on hold.
Never have I experienced such poor communication. Finally got a supervisor who rather than generate a Wyndham email sent from his personal email.
I expect a call 412 327-9582


We stayed the weekend on 6/28/19-6/30/19 at the Hawthorne Suites of Wyndham in North Dayton.. My grandson was competing in a baseball tournament that weekend. We had two rooms which I paid for f=room 413 and 611. Room 413 never had hot water the hole time and room 611 never had cold. We complained to the front ne=desk who that individual was very rude. We did not have clean towels or toilet paper had to go beg to get them and was told if they had them they would provide them .Finally on the last day we received those items. I was give a 20.00 discount on one room and I feel that was very inadequate for me to have to sponge bath in a sink with cold water the whole weekend. I Have contacted your office three times now and am demanding a refund in full or a credit to stay at another facility as we will never stay at this one again. Please email me at the above address or I can be reached at 330-904-9450 regarding this matter ASAP . I would not even give this facility a one star rating.

I stayed in your La Quinta Inn at Reno on April 26-28, 2019. Prior to making this reservation I was asked to complete a Credit Card authorization. Which I did (reluctantly) and sent it in. These authorizations not only have the Credit Card number but also the home address and contact phone number.
On July 15, 2019, 2 1/2 months later, I got a call from a gentleman named Garrett. He recently reserved a room at the same La Quinta in Reno and was asked to complete a CC authorization also. He was sent a CC authorization to complete BUT IT WAS MY AUTHORIZATION FROM BACK IN APRIL!! Fortunately for me he was kind enough to contact me to let me know what happened! He contacted the La Quinta and your staff asked him to get rid of my authorization and did not offer to contact me.
I called the hotel and spoke with GM, Erin, and all she could do was say she's sorry and she'll look into how this happened. What?? I asked why my information wasn't shredded in the first place! I asked for the Wyndam Hotels Customer Care phone number, called and after several automated selections, was placed on hold for 25 MINUTES! Still not one single LIVE person answered the phone.
Which is why I'm leaving this message. I need someone in management to contact me!!!

Email sent to the Wingate Hotel in Indianapolis, Indiana on Monday, July 15, 2019. So far, no reply.
Good Morning!
Attached is our reservation for the weekend stay, July 11-14. I wanted to let the Manager to know that my daughter and I was very disappointed in your Housekeeping Staff and Services. After checking in on Thursday evening, Friday morning my daughter asked housekeeper (who was cleaning the room next door and could not effectively communicate), to please make sure to clean Room 210 (our room). Housekeeper responded she would be leaving and could not clean the room. My daughter then asked Front Desk Clerk if she would make sure room was clean. Clerk said yes. Upon return later in the evening, room was not clean. I came down to a different clerk and said, the room was not clean. I also told him of earlier conversation about the room. He apologized and noted info in a notebook. We then asked for clean towels. Saturday morning, I came down to the desk to re-emphasize about having the room cleaned and voiced my disappointment. I say all this to confirm that the request of cleaning the room should not need to happen from a guest. Room should be automatically be clean (it was early afternoon, not late). My daughter also informed me on Sunday morning, that one of the pillows had what seemed to be dry blood on it. How disgusting! If we had not checked out, I would have taken a picture!
Your hotel was recommended to me by a previous guest that stayed during a convention. I, myself have stayed at several Wyndham Hotels, but never a Wingate. I've been pleased at the Wyndham, but not the Wingate. Please improve your Hospitality/Housekeeping Staff and cleanliness of the your guest rooms. I will not be referring your hotel to anyone. By the way, I am an Officer of a Convention that usually comes to Indianapolis and some guest in previous years, have used your hotel for 3-5 days, but possibly not again.
Sincerely,
Denise Posey

arrived at Microtel Tunica Ms. July 3rd around 11 pm we checked in and upon going to our room we seen that we were accommodated with a single queen room with a full size futon and a padded bench above the a/c in the window sill. Went to the front desk to speak to the clerk, I stated this is not the room I reserved his exact words were that's the room you got. pulled my conformation up and showed him I booked a dbl. queen room, again his exact words were that's the room you got if you don't like it he told me to get my stuff and leave. I told him that was Bull Shit. My wife went to the desk and told him that this room was not acceptable he told her that she was not his customer and told her he would call the police and have her removed. After going back to the Hot room that took almost all night to cool down I went to pull the covers from the drawer on the futon and found mouse turds. This is totally unacceptable Customer service sucked at this hotel. My room rate wasn't much since it was in week and their rates were cheap I feel that I should be fully refunded for our crappy stay and customer service from this hotel. I stayed here about 3 years ago and every thing was top notch. Will never stay here again do to the experience.


Mackinaw City, Michigan Days Inn. Made online reservations using Bookit.com. No reservation when we arrived. Clerk was rude and unwelcoming when attempting to check us in. We were given room 149. Sign out front advertises “New Rooms”. What we stayed in was far from new. It was filthy and in poor repair.
My husband and I both use C-Pap machines at night. There were not outlets available without unplugging bedside lamp and we had to move mattress/box springs to accomplish that. Behind bedside table was an opened gray electrical box. Very dangerous in our opinion.
The room was unacceptable filthy! I sat on bed took off shows & socks (clean feet) walked to shower. Dirt smears in tub from dirt/fifth of carpet. Ceiling tiles in bathroom were buckled and coming down. In front of sink there is a soft spot in the subfloor. It not for carpet felt like a person could go through the flooring.
The water control on the shower was installed backwards so the hot/cold are backwards. My husband about scalded himself.
We were happy breakfast was free because it was nothing short of awful. EVERYTHING was cold. (Eggs, sausage, biscuits/gravy). The batter for waffles was watered down, thus tasteless.
When checking out my husband mentioned the electrical box hazard, soft subfloor, and incorrectly installed water control on faucet of tub. Girl at desk was again unwelcoming and rude stating there wasn’t anything she could do about it.
For a Michigan Lake Front property it was extremely disappointing. We vacation once a year and travel occasionally throughout the year and are loyal Wyndham customers and members. Never have we experienced anything this disappointing within one of Wyndham’s properties.
Finally, we have stayed in 3 Wyndham properties this week and none of them have been added to our awards account. Also disappointing.
We are on the road for another four nights. We certainly hope this experience will not be repeated.
Thank you in advance for promptly addressing the structural problems at the Mackinaw City location before someone is hurt.
Respectfully yours,
Anne Myers
29330 172nd Avenue
Long Grove, Iowa. 52756
.

I recently stayed at your Micro inn and suites in Franklin North Carolina , and I was put out of your Hotel yesterday, they said because my government travel card didn't go thru, and police came out to do a well fair check on me. First I explained to them I was having issues with my government travel card, and I even called my boss to let them speak to her, and explain they were working on getting the issue fixed, that didn't help, second issue is police came out to do a welfare check because I'm a US Army Retired Veteran with PTSD, and I had called suicide hotline then hang up, and once you do that they send police out to make sure you are still breathing, which they didn't even allow me to explain. Now the most serious was this lady that worked was moving my stuff out of my room, and then proceed to talk to me like she owned me, I am African american, and she was white or Hispanic, i told her please do not talk to me like i'm your slave , then she replied you are somebody's slave, and then when they were putting my clothes in a bag the threw mouth wash in the same bag which spilled all over my clothes. This type of racial behavior is unacceptable I work for Federal Government, and I'm a retired solider 21 years 3 deployments overseas, I didn't deserve that kind of treatment or to be put out of hotel with no were to go.

I was an employee with a hotel and I was recently "let go" because I told an employee that i disliked my job. When theres no linin or rags cleaned it gets very frustrating especially in Sundays. What employee hasn't said something like that!? I've gave that job my ALL!
I give that specific hotel 1 star.

I was staying in Albertville Alabama with my family at the Microhotel. The morning after we checked in a manager came beating on our door. When we opened the door the manager began screaming and cursing asking if my mother was the bitch that told her housekeeper to fuck off. We told her we had done no such thing. We had been in our room and not opened the door or spoke to anyone. The manager proceeded to still scream and curse and called us liars. Then she accused us of being with the room next door. We told her we did not know who was staying next door as we were traveling alone and had only rented one room. She then backed down on her statements and went next door. She then came back beating on the door once more. This time when we opened the door she called us goddamned liars and told us to pack all of our Shit up and get the fuck out of her hotel. All the while these exchanges are going on in front of my children one of which being my autistic son who has sensory sensitivities. Her behavior has been very traumatic to him. He has been shaking and crying and has asked more than once why that woman was screaming. I don't know who said anything to the housekeeper all I know is that it did not come from anyone in our room. To be singled out and treated the way we were is very upsetting to say the least. Then to hear her as we were gathering our things tell the woman next to her we need to make sure we're on the same page made me feel even more helpless. I am still in shock over the whole exchange. We never saw or heard from the housekeeper, never spoke to her or anyone for that matter, never even called on the phone to request any services so I cannot figure out how this manager came to the conclusion that we were the ones being verbally abusive to her staff.

Front desk clerk double charged me, when I questioned him-he indicated the additional $139 was for incidentals...when I asked $139 for incidentals, he answered “ i assume”. I had to ask him to check when he finally admitted he double charged me & they would fix it during night audit & I’d get my $$ back in 7-10 days!
He wasn’t at the front desk when we arrived & came out hair a mess & shirt untucked; he was completely unprofessional & unhelpful.
When we checked the following morning to ensure the charge was corrected at night audit she assured me it was corrected & I was only charged for parking; 3 days later & my card still shows the full amount.
While the front desk area was beautiful, the room was mediocre at best & the bathroom door didn’t slide all the way closed nor lock. The dust was caked on the lamps & every other surface leaving my allegies screaming!
AVOID ALL Wyndham Hotels

Your company attack my credit worthiness because I don't want to be a member anymore. Decreased my credit score and line with other creditors. Not good for you.
Credit is not important to me but money is to you.
I prefer cash over credit anytime.
Best regards.

Is there a rating less than 1 star? Unable to reach a human after sending emails, leaving call back numbers, and been on hold a total of 16 hours in the last week when trying to make reservations, use points already paid for, and get basic questions answered which are not on website. Frustrating to have paid $$$ and get zero service. I can also be reached at 859-621-7632.

We are in Socorro nm at a super8 under the Wyndham name
It is trashed. Door broken pool out of service probably 10 years. Air conditioning does not work. Rock in door to keep open no security. Lobby is a mess
No closet doors. Gates broken landscape overgrown with weeds. Parking lot weeds and trash.

I stayed at the Red Roof inn in Lafayette LA on 27 June 2019. The front desk person was nice, but overwhelmed. The maintained person was being fired, but he lived in two rooms with his family. Let’s say that he was not leaving or his family without a scene. There were numerous cars in and out of the parking lot with individuals coming and going through out the complex.
As for the condition of the facility, the condition was extremely poor. It needs a tremendous amount of work just to look run down.
I was just amazed at the room. The drawers in the dresser were nailed shut, with the handles removed. The room had not seen a upgrade in a very long while.
I think corporate may want to take a look at this facility

To Whom It May Concern,
On June 21, 2019 I made a reservation (Confirmation number 3298822997/Pin code 4244) here in Mobile, Al at the 930 W I-65 Service Road South location from June 21-23. My 30th class reunion was that weekend and my best friend was coming out of town, so she and I decided to share the room. A few hours later, I cancelled my reservation at the Baymont Hotel because my friend had already booked a reservation at a different hotel, so I didn’t need the one at Baymont.
The very next day June 22, I tried to use my card to get my attire out of the cleaners for the event that night and my card declined. I checked my bank account only to find out that $91 was on hold from Baymont Hotel and this was all the money that I had left on my card for the weekend. I called the Baymont Hotel and spoke with a young lady who explained to me that the hold would come off my card within 24-48 hours. On Sunday June 23, 2019 a purchase at BAYMONT INN AND SUITES Mobile Al charged my card ending in 0220 for the amount of $90.06
I am very upset about this matter; I have made several attempts to contact someone at the location to get this resolved. I’ve spoken with Lacey or Jacey, Rocky and I left my information with Sandra on her cell to call me and no response. I never even came to the hotel or used any of the amenities at this hotel and yet I was charged.
I was inconvenienced throughout the entire weekend of my class reunion financially, having to rely on family members and friends to help me financially. This was supposed to be a fun and memorable time for me to enjoy my 30th class reunion, but instead it was stressful.
I need the amount charged to my card refunded ASAP, I feel that this has been left unresolved long enough.
Sincerely,
Letitia P Beasley

I have been contacted by the GM of the super 8 I stayed at, at the end of July. I do not feel his response was appropriate for the things that were wrong at the hotel. The hotel was dirty, smelt horrible, bugs crawling in the hallway, water on the floor from the air conditioner, burn holes in the room of my non smoking room, the bathtub stopper was missing and there was just a hole. Attached are pictures of these things. I was only able to upload 5 pictures.


My complaint is about Price Gouging. We evacuated from tropical storm Barry from Houma Louisiana. We stopeed in Jennings Louisiana for 1 night and chose Days Inn because online the rate was $59. Upon check-in we were notified by front desk the manager had just changed the rate online 3 hours before our arrival. The same day the storm was due to hit land in our hometown. So to get out of the weather, we had to stay there for $85+ tax. Ahe also stated they were no other rooms available at any other Hotel. Pruce Gouging is wrong. We have to leave our homes to get out of danger, don't know how long before we can come back. That costs us more on the road and we don't know what we lose at home. Our electricity was out for 2 days leaving us having to replace food from our fridge and freezer. And no we did not receive emergency Snap benifits.That is just wrong to charge evacuees more when they are already losing what they had.

If I could give ZERO stars, I would! Room was DISGUSTING! Floor was warped, bed cover was more like a nasty shower curtain. Walls in bathroom were so gross. I was handed the TV remote because they arent left in the rooms! The lady at the desk suggested I do not go around the back of the building because it's not safe! I asked to cancel so I could go somewhere cleaner and safer and was told I couldnt! I had to pay for another hotel because this one was so gross! I requested my money back and also havent heard back. I will pursue this and continue to leave reviews and post my experiences on all social media outlets!
I would like to see someone from corporate send their wife to this hotel alone and let me know how she feels about that!!!!


Absolutely the worst hotel we’ve ever stayed in despite it being owned by Wyanham. Which usually are Great hotels. BUT
the hotel Baymont by Wyanham in Harlan, Iowa was just bad all the way around!!
First the price was $50 more than quoted. The person who answered the phone was most unhelpful and lacking any sense of hospitality. When we got into our room the air conditioning was set at 54 degrees yet the room was hot and sticky with no improvement through the night. The beds were very lumpy and uncomfortable along with the over used pillows all balled up with no life left in them. The bathroom door stuck whether you were trying to open or close it. And the lack of towels except for the one towel that was in our room was stained. States free breakfast at this hotel. — Irange juice dispenser was mostly water with some orange flavoring. The few donuts and bagels that were out we’re stale and hard as a rock. Couldn’t even bite into them. The waffles are the only thing edible even though the waffle maker and a mind if it’s own! Decided to get a glass of water, tried three times and each one had black specks floating in the water. Lastly, again new staff member at the desk didn’t take the time to look up say good morning or even acknowledge we/anyone was there. Must have been her day off since she was in blue jeans and getting herself coffe to drink.
NOT AT ALL A Good EXPERIENCE!! REALLY want our $111 back!!!
Rate it a ZERO!!!!! 00000000

Family reunion weekend July 12,13, 14 2019,Cosey and Boykin. Worst service I’ve had in all my life, Wyndham garden 1948 day drive.Duluth ga. Man at desk earring in year, rude, argumentative, bad attitude, ugly, stinky, need to be fired ASAP. Linen on bed dirty, towels dingy. Terrible service. So sad

On my recent stay this weekend. I have to give my opinion/complaint as a rewards member. I stayed at the La Quinta in St. Augustine on Outlet Blvd. The room was dirty and I had roaches in the room. The A/C leaked into the room which had a smell of mold to it. I made it aware to the front desk and the response was we do not have any rooms available to switch but I can give you a bottle of febreeze. WOW.... That is totally unacceptable for any customer who is paying for services. This has totally made me rethink about purchasing a time share with windham. Also had kids running in the hallways as if it were a playground. I was totally at a lost for words considering the reputation windham has in the hotel industry. I look forward to getting some kind of response from a windham rep.

While staying at the Ramada by Wyndham a few days ago. My family and I were staying on the second floor. While using the outdoor stairs part of the stairs crumbled and fell down on my daughters head below. Luckily no one was hurt, but what about next time? Why are the stairs the fire exits in such poor condition that they pose a risk to guests when they are used? This is unbelievable and unacceptable! I checked the other two outdoor stairs and they had crumbly parts and showed that they had been patched. This must have happened and the stairs still have not been replaced. While I was staying there they only put a caution tape over the one step. What about the other steps that are so old and could crumble at any time? In case of fire am I supposed to skip this step? Oh my! This poses a risk to every guest there. I am very concerned about the safety of the guests there. This is not ok! I am requesting a full refund. What price should I pay when my family is in danger at one of your properties? I cannot believe that Wyndham would have a property that is in this condition. This looks very bad on the Wyndham name and makes me not trust their properties. I have notified the fire department and the code enforcement department. I attached pictures of all three stair wells. They are all in a condition that they could crumble onto guests at any time.


Totally frustrated with this. Not is what they told me. Nobody help and after all my child ‘s birthday gift gone to nothing.

I stayed at the Wingate by Wyndham at Calgary airport on the night of 7th July and have just now discovered that one of your staff has fraudulently used my credit card.
My bank in the UK contacted me as they were concerned about some of the transactions made using my card. As I had not used my credit card since leaving the UK (I have other cards) it was quite clear than an employee at that hotel had. I was asked for my credit card when I checked in around 11pm even although my room had been booked through Booking.com and paid with PayPal so there was nothing else to charge to a card.
I strongly advise you to investigate this as if someone has used my card they have probably used others as well.
I look forward to a prompt response.
Avril Lamont

I travel a lot, and I stay at a lot of Wyndham Hotels and I've stayed at a few that are really nice. I am Diamond member for platinum members at other hotel chains but I choose to stay at Wyndham's. The last couple Wyndham's I've stayed at they have been horrible that air filters I don't think ever get changed or cleaned I clean them every time I go into a room. I have attached photos so you can see for yourself. I know this is not Wyndham standards. Like I said I travel a lot and I wish there was a way I could help you guys I will not be staying at Wyndham's on the rest of my way home. Thank you for taking the time to read this and I hope you can improve


We stayed at the super eight Wyndham hotel in Chattanooga Tennessee Ringgold Road and it was totally disgusting that’s the main thing that we can say never clean the rooms but one time of the four days we were there we had to go the front desk to get our towels because there is no one there after 4 o’clock except for front desk . Someone had went into her room after 6 o’clock because we had left to have dinner with friends and when we returned the lights were on in our room I have tried to get a hold of the manager and he has not returned my phone call I talk to assistant manager she said she would have him call me but he has not done tha someone had went into her room after 6 o’clock because we had left to have dinner with friends and when we returned the lights were on in our room I have tried to get a hold of the manager and he has not returned my phone call I talked to assistant manager she said she would have him call me but he has not . We try to get another hotel in that area and they were booked except for Monday night so yes I would not recommend this hotel to anyone and I would like to have the manager of that hotel to return my call or email me because I sent the emails of the pictures that I had and especially for them to say it was remodeled it was never remodeled I feel it was very much false advertisement thank you for your time


Moren than 3 months ago I was given Ovation by Wyndam to sell my timeshare. I contacted them and they took my info ect. Then I never heard from them again and I can't get them on the phone, the voice mail says leave a message but you can't, because it hangs up after saying leave a message???
I have been a world mark owner for more than 18 yrs. I own it outright, all I pay is maint dues and quarterly dues what ever the heck that is. the value according to your prices is 11,000.00 which Ovation was gladly going to give me 3,100.00. But I said ok I need to do this, well it isn't happening.
I spent 10 plus yrs in the war zones of Iraq and Afghaistan and I got hurt. I have had 4 back surgeries and 3 shoulder surgeries with more to come. My wife has extremly bad health and medication is very expensive which is not all covered by ins. Our daughter had a stroke and 9 grand mall seizures since Jan of this year.
We live on my military retirement and VA. I no longer can afford my PAIDOFF TIMESHARE.
There has to be a way you can fix this, I am not the first owner with this problem. I need your help, this military family needs your help and I know there has to be someone there that can fix this for us.
I will gladly just give it back and you give me 2 yrs of vaction time, no dues or fees and you get the whole 11k worth of my time share. I know you offer solutions like this so please offe it to me. I can not afford to pay anymore.
I am currently gathering every possible email for board member or anyone else I can reach out to, someone in your organization can fix this and I am not stopping until I reach that person.
Paul and Melanie Randolph
Owner# 00037005171
ph# 208 859 7635 Paul
208 859 8473 Melanie

I am a reward member I have called numerous times due to not being able to get into the room I had reserved each time I talked to someone they would hang up in my face after the third try I asked to speak to a supervisor who tried to blame the problem on the hotel staff which it is not when it comes to rewards and was very ugly and hung up in my face also I would assume you don’t want your customers treated in this manner please call me at+19037870029 so we can discuss these issues I’ve held off in posting any reviews h til I hear from someone thank you for your time

I wish I could leave no stars. I stayed at the Wyndham days in Hampton Va. I stayed due to the fact of it being a Wyndham hotel. I feel like after the experience that I had with this hotel I will very Leary about staying with Wyndham and make sure that I let people I know as well. For starters when I walked in it just felt dirty. Then my sheets had stains and the comforter had a cigarette burn in a non smoking room. Then I got in the shower in the morning to Pubic hair on the shower wall and a dirty bathtub. The front desk didn’t have enough towels so we had to share. To top it off I was brushing my teeth looked down at the sink that had a missing strainer so it was just a hole that contained a bottle cap and cigarette butt. I was so disgusted I went to the front desk and asked for a refund and they said only the manager could do that and he wasn’t there and he never seemed to make it in or call me. I went to another property and spent more money to stay in a clean room. I have stayed in some older hotels but they weren’t dirty. Filth is unacceptable and I would be concerned with having them affiliated with the Wyndham name. My review will not be good. I would love a full refund

I would just like you to know I stayed at days inn Williamsburg VA and had an awful experience we had to be transferred out of our first room because it was such a mess there were even stains on the sheets then in the second room the floor was a mess and the toilet was clogged when I said something to the manager he ended up dropping a plunger off at my door because he said their is no maintenance and he was very rude he even put his hand up and gave a go away motion to me I really didn't appreciate the way I was treated it is the days inn at 706 bypass rd US 60 Williamsburg VA I just wanted you to know about this and how they treat people.
Thank you for your time

I made a reservation through Hotels/com to stay one night at the Ramada by Wyndham located at 334 Rt. 46 East, Wayne, NJ for the the night of July 12, 2019. We were traveling to attend a wedding and decided we should not drive home after partying at the event.
We checked into the hotel and due to traffic were running a bit behind so we went to our room to dress and found the air conditioning was not working. We dressed in 85 degree heat and left the AC on while we went to the church service. When we returned the AC was still not working and so I called the office and told them (I believe it was Alissa I spoke to but not sure of her name). We were informed there were no other rooms available and there was no mechanic at the hotel to look at the AC today, but they would refund my money. When I got to the front office after packing things up we were told that only the manager could ok the refund. I waited over a half hour for her to come to the desk.
The manager, Kellianne Dull was he on duty manager. She refused to refund and said it was up to Expedia. We had not booked through Expedia, it was Hotels.com so I don't know where she was getting her poor information from. After we had packed up she casually said something about a mechanic might be available. I questioned how there was someone now and no one available earlier. She said he was probably at lunch. Really, at 4 in the afternoon. At this point we had to leave to attend the wedding that we were there for.
She refused to anything else so the morning, July 13, in a conversation with Hotels.com their rep called he hotel to ask for our money back, they refused offering a 15% refund. When the Hotels.com person talked to the office, they said we never complained to them about the AC not working. They were lying in plan English. What kind of people do you hire that would like to make you $112 rather than keep a customer happy when they know they were completely wrong?
I fell I had a contract with your hotel for a room with air conditioning and you failed to provide the contract. What would you have done? Would you have slept in an 85 degree room with no windows. I don't think so and I am applauded that your company thinks this is okay. You should all b ashamed of yourselves from the manage in that hotel to your CEO's. I had my own business for over 20 years and customer relations/ service is what keeps a good business going....just in case your company has gotten too big to remember that.

Jackie night clerk was rude, condescending and displayed poorest customer service I have ever received.
This troll needs to be terminated immediately. As I was told by her co-workers this is normal behavior for her, because the General Manager has allowed repeatedly.
I was threatened to have police called on me because I repeatedly asked her for a 5am wake call! That she refused to verify and I was livid! And when I asked her why was she so ignert the argument escalated due to her poor customer, she had the nerve to ask me did I want to go to jail... Unreal!
The nightmare continue she had security burst in my room to remove me in the am hour of night! I explain to them she Jackie provoked the whole argument over a 5am wake up call request. They then left my room.
Jackie did not stop there whether called my manager continuing her poor customerskills and lie. Which could effect my job.
This evil clerk must be terminated
2610 Williams Blvd Kenner, LA 70062
General Manager Creg

We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running.
The window in the room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff!
There were many other little things that we found below standards, but will just leave our review at this.
AFTER our stay we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed if it said WYNDHAM that we were safe!

The hotel was grungy looking. Hallway had not been swept. A/c made noise.sockets coming out of wall. Extension cords used for everything. Complimentary lotion in bathroom was open and half gone. Windows were filthy in room and lobby. TV on motion sensor? Really. My 11 yr old granddaughter was scared to be there she almost cried. And didnt smell very good.

When the sign says smoke free environment it should be followed. When we went to our room at 11pm on our night of arrival, there was an awful smoke smell in the hallway by our room. It was awful and made us sick. My sister called the front desk and talked to a female who said she would send housekeeping up to check on it. NOTHING!! It continued later when we went to get ice. If you don't smoke, you do NOT want to smell the crap. We went to sleep and the next morning, the smell was coming in our room from the hallway. Obviously, same person. My sister again called the front desk and was told they would look into it. Again, NOTHING! It truly was very unpleasant, needless to say unhealthy!! As we left, my sister again told a male at the front desk, but what good did that do us.! Customer service has not responded to me after 5 emails, after they said I would have a resolution by July 11th.
Please resolve my problem,

Who overseas Oceana Resorts on 1000 second ave south suite 110 North Myrtle Beach, SC 29582 AND the HOA (RAM - Resort Association Management located at 9550 Shore Dr Myrtle Beach, SC 29572 ) in my building the Patricia Grand 2710 North Ocean Blvd Myrtle Beach, SC 29577 Units Owned by STRAND Capital Group - (same address as Oceana 1000 2nd Ave #310 North Myrtle Beach) have complaints. Consumers post complaints on tripadvisor, booking.com, etc about the poor conditions of these units. I own a unit in the building and these reviews are negatively affecting mine as guest do not want to stay in this building. Oceana is in charge of housekeeping and maintenance and there are many complaints about that as well. I have been bringing this to Ocean's attention for the past 4 years as evidenced by an email paper train and meetings in person. It is getting ridiculous. Who is in charge becasue RAM points the fingers at OCEANA and Strand points to Oceana and whenever I go to Oceana nothing improves so who is IN CHARGE OF OCEANA? I was told they were sold to Wyndham.............

My family and i stayed at the Ramada Inn in statesville NC July 11 to 12. We got into our room after a very long driving trip. Finally unpacked to relax there was a roach crawling up the wall by the chair. Went to pull back the covers and theres a bug on sheet. I went to the receptionist and she moved us to the otherside of the floor. So we all packed up got the babies ready and moved. Then this morning there my son found a roach in his bed! We went to eat and my husband hair in his food! We were pretty grossed out by now and had enough. We were really ready to go get out of there! Not happy about spending 93 dollars for roach infested hotel.

I called the Customer Care Number for Wyndham over 10 days ago about the mishandling of my reservation IN#5136B9657268, Conf #80293EC070639 which was originally made on March 20th 2019 then I called Wyndham reservations on the evening of 7/1/19 to add an additional night (Friday 9/27) and was told by the person handling the change that the rate from the original reservation would be the same $135.52 minute taxes. I asked at that time to have another reservation update sent to my email address with the rate she told me it would be. Well, the next day 7/2 I called Wyndham reservations again explaining that I did not receive the the email from her that night Friday 7/1 and to please send it again. When I did receive the update it was for 166.32 minus taxes. That’s when I called back agin that same day and all I have been getting from Wyndham is a bunch of BS! I still have not received a call back from Customer Care Yet! I guess they good care less if they lose me as a paying customer.

Poor customer service, front desk staff was rude. Checkin time was suppose to be 3pm. I was told they would call me when the room was ready. At 3:30 when I checked on the status, I was told they had not had time to call me yet.
Only two of the four elevators were working for the first day and a half, causing up to a 45 min wait. The other option was to walk 9 flights of stairs ( thank goodness we weren’t on the 38th floor). Lastly, we waited 2 hours to receive my luggage, after calling twice and finally going back down to identify it so they could bring it to our room.
We were in town for a basketball tournament, in which we had to stay at certain hotels. Otherwise I would have left immediately.

I recieved a call at 1:21 in the morning and they said that someone was at the front desk trying to get key access to my room and I asked who and they told me and I told him do not give them the key to send them around and I would let them in and they gave him a key anyways

Hello,
I want to start off by saying that we are not the type of people that normally complain but this situation couldn't go ignored.
Our family of three were on a trip to Legoland in Carlsbad California and chose La Quinta since it had been a good experience in the past.
This is the main reason why I was willing to pay $505 for two nights at this motel.
Unfortunately, nothing seemed right from the beginning.
I noticed loud partying people when we arrived so I asked the front desk clerk if he could place us in the quietest area possible.
Right off the bat I got a "sorry man, first come first serve."
After talking to him some more he said he could switch our room to the other building.
We agreed and checked in.
There were more issues:
The room was not hygienic.
There were insects crawling on the ground.
There was black mold growing next to the shower and toilet.
The surface of the toilet seat was worn and had cracks in it.
The bathtub had stains.
Water barely flowed out of the abnormally low shower head.
I had to bend my knees to wash my hair since the shower head was installed very low so even taking a shower was uncomfortable.
Not only was there noise from the highway but other guests played loud music late into the night.
We could hear loud talking through the thin walls on both sides.
We called the front office and the music situation was resolved but only temporarily.
The same thing happened both nights and we didn't get enough rest to go to work the next morning.
While I didn't expect 5 star service, I didn't expect to have this poor of an experience either, especially for $500.
Due to a multitude of issues including the ones listed above, we kindly request a full refund.
Booking number: 3815651434
760 Macadamia Drive
Carlsbad, CA 92011
Booked 2 nights
Checked in Friday 6/21/2019
Checked out Sunday 6/23/2019
Room# 259
Total Price $505.80
Thank you,
Steve Manoufar

To whom it may concern,
My husband and I were traveling from St Pete Beach to Indiana last night and booked a room in Cartersville GA (Baymont by Wyndham) off 75 N.
As we reached the door nearest our parking spot to insert the key to enter, the security door was hanging open, completely broken at the hinges and dented in as if a vehicle had tried breaking it, making it impossible to securely shut the door. Frightening!!!!
As we stepped passed the broken security door, there on the floor was a used condom,,,,,disgusting!!!,,,a few steps further into the hall toward our room my husband spotted a large unsightly area of black mold on the ceiling.
Those three things right off the bat were quite disturbing but we chose to stay the night as it was nearing 11 pm and we wanted a few hours sleep.
We are Wyndham rewards members and my sister works for RCI Wyndham and has for 20+ years so our families stay often across the country in your hotels. This is the only time I’ve ever in my life of 60 years complained about a stay anywhere, ever. I’ve not given a review or anything on this property as of yet, only because I want to make Corporate aware of this particular hotels’ negligence and think you as a reputable chain have a right to know how your ‘name’ is being demolished if this is evidence of the type of ownership you’ve allowed to use your reputable and well-known name.
Sincerely, Larry and Teresa Miller
Teresamil@aol.com.
I’ll call the hotel and speak with the manager and get the owners contact info as well and let them know I’ve submitted a complaint to you today.


The room was disgusting! There was water and hair all over the bathroom floor and on top of the toilet. Late check in so too tired to complain but asked for extra towels to clean bathroom, yuck! The tub grout was nasty. We don't travel that much but when we do, we stay at Wyndham hotels. The continental breakfast was a joke in a bag, really? Never again will we stay here!


I stayed at La Quinta airport in Ft. Myers Fl. and requested a handicap room.. I was given a room on the 3rd floor and the 3rd room from the end of the hall. Why would you put a person with a disability on the 3rd floor and almost to the end of the hall? Most handicap people have a walking disability. How is this person going down the steps in case of fire? Handicap people should be on the first floor . The bathroom had a tub with a bench that came down to sit on but the shower head was attached for a 6 ft. person. The bench was the hight of the toilet but the inside of the tub is a couple inches of the floor and therefore you are sitting in a position that was difficult to stand up and very difficult to reach the shower head. As a retired nurse this was not a good room for a handicap person and this situation should be looked into, The tub area had many grab bars but not enough to get the shower head down. Once I got it down I placed it on a grab.

Stayed in Liberty, Missouri Days Inn, 200 N. State Rte 291. Terrible. Dirty, not cleaned well. Coffee pot gross, couldn't use it. Shower head broke, shower faucet loose. Trash left in coffee/condiment basket. Tried to get coffee from lobby, out of coffee. Broken window laying under stairwell. Was very disappointed as we always stay at Days Inn. Paid 90 dollars and hope to get some sort of credit towards another stay. I won't book Days Inn again if not. This motel should have your attention as the outside looks should have clued us in on the inside upkeep. (People in next room had no hot water)

I had great experience at laquinta Baltimore/white marsh
Date 8/17- 8/18/2029
No complaints great experience
Outstanding service , I’m rating the the front desk clerk Monique at 10 plus
Went above and beyond to make myself and my sister comfortable.
Thank you

This is reference to Super 8 301 N. Comrie Ave , Johnstown , NY. We booked 3 rooms on July 20,2019. We checked in about 10:00 pm on Aug. 8th. As the clerk check us in, he put us on the third floor and the second floor. I asked if they had an elevator , he said no. I asked if he had any first floor room, no. I said my wife had recent knee surgery, no response. They do have an access ramp, but it puts you on the landing between 1st & 2nd floor, with 12 steps to climb. We managed that. Upon open the room door ,the order took your breath away, very musty smell (all three room). We checked for bed bugs and found recent signs. The mattress ,box springs and on the floor behind the bed. We found this in all three room (211-217-317). There were also numerous lights out , in all three rooms. We gather our stuff up ,the clerk did not hesitate to refund our money. If you have ever experienced bed bug you don't want anything to do with them. As a corporation such as Wyndham , I find it hard to believe there is not some type of over sight to monitor your property's, if there is it's not working.
I hope this is heard .


The Howard Johnson in Springfield Il is the most disgusting hotel I have ever stayed in. The room was dirty, rugs not vacuumed, fan vents filthy, splatters on the walls, dead and alive bugs, breakfast was horrible not even a decent cup of coffee! We heard from other customers talking how bad their stay was also. So not just us.
I guess the Wyndham name means nothing when looking for a hotel on line. I am trapped into staying another night there. Very unsatisfied customer. This is the first time I have ever put a complaint in for anything but that was absolutely ridiculous how unclean the whole place was not just the room.

I have been staying at the Baymont Wyndham hotel by the Florida Mall in Orlando Florida for two weeks. The room is terrible. The sink leaks and the tub clogs and there’s constantly water everywhere. I have asked to be moved and been denied. The AC is leaking all over the floor. Room service or housekeeping continuously tries to barge into my room every single morning without my permission. I am basically paying $70 a night for a hotel that should be negative stars.


We lost power to the hotel and our hallway to our Room was pitch black. The emergency lighting does not function as it should. If you go down to the emergency light and push the button it comes on. That is a life safety issue. I have video of this if you would like to see it. I am staying at the Bay montt and Perrysburg Ohio


Not receiveing all my points by the hotel.

My family checked into the Ramada by Wyndham in Indiana, PA resort on August 3, 2019 and departed August 4, 2019. Staff had difficulty with credit card machine but all went through at the time of check in. Upon return home my credit card has been charged twice for the one night. one charge is on 3/3 and the other is 3/4. Each charge was 120.99. We have called multiple times to receive credit for 120.99 but no one will assist us or return our calls. I do not wish to take this to a higher level and am hoping you can assist with crediting my account for the incorrect double charge for our one night stay. thank you for your assistance in this matter. Susan Zynn

For years the Texas Association of Single Squase Dancers have spent the second full week end of March in your property .to start with that was a Thursday ,Friday,and Saturday. We had a 35 room block of witch 2 of the rooms were comps. But there was a GM change and our standing
reservation was wiped out by the new GM no notice was given to us .on Sat when we were paying we found out we had no comp rooms. Finally
I found out about the leadership change and started trying to contact Hieu Tran in June.I have sent many emails requesting contact to resolve problems.Our Association has to work two years in advance ,hiring people who work for us and advertising all over the state also several other states. We want what we had .We are a non profit and we support the Texas Federation and all the different districts in helping deserving
students who word hard in school to receive one of our scholarships.There is much more to say BUT i don't type and this is very hard for me.
Please Call me @ 903-315-9112 I am a Wyndham member And President of the Texas Association Of single Square Dancers
Jackie Duraso Wyndham #143390604H

I recently booked and stayed at MicroTel in Chattanooga, TN for two overnights. I had also redeemed some reward points to defray the cost of my stay (GoFast rewards).
The front desk staff was just "OK" in checking me in, but were too intrusive (unneccesarily so) regarding the documentation of my ADA-certified "Seizure Alert" dog- who was fully identifable at check in- and after placing information about the animal in my profile.
At the side of Front Desk clerk "Jennifer" was standing an unidentifiable man in casual attire who seemed to be "fawning" over Jennifer. While checking in with "Jennifer" I was asked to provide personal and private financial information for check in...within easy earshot of the male stranger.
I felt rather uneasy about his as I had to submit personal and financial information about myself. After bout an hour or so, I went back to check in with a key issue and noticed the unidentifiable male was still standing there at the counter speaking with "Jennifer".
Perhaps the most unfortuante and avoidable "occurrence" was the very next morning...at about 9AM a large African-American woman appeared at my door with her large housecleaning cart. Since I could not locate a "Do Not Disturb" placard to place on the outside of my doorknob, it was apparent the cleaning lady was there to tend to my room. I opened the door slightly and told her, "I am still sleeping and I really don't need the room cleaned at the moment....I'll be here overnight tonight as well." The cleaning lady prompty and LOUDLY shouted at me, "Well, DID you PAY?"
I was not at all happy over this. I later approached the front desk manager with my complaint....I said to her, "I don't appreciate your cleaning staff
embarrassing me at my room door by shouting "if I had PAID!?"....citing it is NOT the responsibility of the cleaning staff to handle the financial matters of the guests.
The front desk manager was indifferent to me...meanwhile, during my complaints, several additional members of staff were behind the front desk office overhearing my grievance....and they were tittering...."Oh, he be MAD!"
The staff did nothing.... I stayed the night and checked out the following morning. I will say, my room was very comfortable and quiet...and that was important to me since a few days before, I had undergone cancer surgery and needed the rest.
Thank you for listening to my compliant.
David Vanderbilt
449 Wyoming Avenue
Paw Paw, IL 61353
575-654-7167

Amanda the front desk keeper on night shift is a ride and nasty individual. I was locked out of my room after walking my dog and then ten minutes later and she cursed me and started throwing a tantrum

Super 8 hotel in Pulaski N Y. Did not stay on Aug. 14 th because it was dingy and stunk moldy. I gave them a $50.00 deposit over the phone and when I got there the place was not up to your standards for your hotel name, I was charged me 162.56. I would like to get my money back on my Visa card. Hopefully we can resolve this problem. Thankyou for your attention for this problem. My e-mail is jdelapo41@comcast.net and phone number is 6093867607. Thankyou again Joseph DeLapo. Luckily we found another hotel for our salmon fishing trip

We spent three nights at your Days Inn Motel located in Port Angels, WA from Tuesday, August 6, 2019 through Thursday, August 8, 2019 (checkout on Friday, August 9, 2019). On Wednesday, August 7 we left our room at 10:30 a.m. and returned just before 6:00 p.m. that evening. When we entered our room we found our wet towels still in the bathtub, no clean towels, unemptied trash containers, and a haphazardly made bed.
I called your Wyndham Rewards phone number to complain and was transferred to your Customer Service Department (reference #4287237). We chose the Days Inn because we thought as a Wyndham property, it would be a good choice. We were wrong! The motel is not worthy of your name, which now makes us wary of ever again staying at another Wyndham property.
Gary Kennedy
18016 East Utah Place
Aurora, CO 80017
303-752-1305


On July 18th 2019 my girlfriend an i checked in to Marty’s super 8 by Wyndham checked out on July 19th was as supposed to stay until the 20th of July was told i couldn’t leave my service dog in the hotel alone or the police would be called. So checked out there was mold/black mold in the hotel room as well I’ve contacted the hotel they have yet to contact me back i would like to get there General insurance liability information i have pictures from the hotel it was room 132 next step i will have my lawyer contact the hotel this hotel was in Oceanside California


after prepaying for a one nite stay, when I went to check in I was told that I had to pay a $50.00 deposit, My wife & I are in our mid 70s don't think we are going to do damage to the room, or run up a bill for extras, we asked for a wake up call for breakfast it never happen, when I asked the front desk he said oops I forgot, we missed breakfast and had to go out and pay in a restaurant, needless to say we will never stay at a super 8 ever again, our stay was on 8/6/2019, res.# 87263ECO14071

I expected atleast minimum English communication with Wyndham hotel in Turkey. communication can be left out. But Wyndham hotel that too star suit hotel (Hawthorn suits by Wyndham in Kapakali, turkey) gives back laundry after 4 days that too after requesting and pleading??? is this Wyndham standard? Whenever requesting some service i have to make minimum 10 calls and has to wait for 1 hr. I am fed up. No one to take care of guests issues.
I am expecting a response from one of the largest hotel group of world.
Medhul- 0905333819201

Stayed at Ramada in Bangor Maine. The room was the dirtiest I have ever seen . Opened a drawer on the dresser and it was filled with someones personal papers! Court papers police documents! I am sure we were in another persons room. The tub was so dirty The bed linens were awful, We complained to front desk and the girl said .....no more rooms. Complained again after 11:00 pm shift change and the man at desk put us in a much better room. So that was our first day and night ruined of our 3 day stay!.... We cancelled the next 2 nights because we would have to go back to the dirty room! Our 3 day vacation was ruined......


I had notified front desk @ Wyndham La Quinta hotels of kids screaming and jumping in the pool at night, I had notified them of barking dogs in the room left unattended@ 4-5am, waking me up. When they offered me another room, I found the remote didn't work for TV. No other resolution was given no maintenance was ordered to fix tv. Hotel claims I refused to change rooms, due to TV not working. They lied to Wyndham customer care to avoid refunding my 2nd night stay. I did not stay a 3rd night due to poor customer service. Also dog feces all over the grounds. Really disgusting and is unhygenic. I am a business traveler. Hotel said this is not a good fit for me? What..very poor client skill sehi to blame me when I didn't cause the problem!

On Fri, Jul 26, 2019 at 19:08:47 CEST, <waltlea@windstream.net> wrote:
I booked a reservation with you on July 24, 2019 for the Super 8 Motel in Murdo SD. I had been driving for hours and arrived at hotel room to find 2 flat sheets on the bed that looked like rags and smelled of body odor. I went to the front desk and told the desk clerk that I wasn't happy and that I wanted clean sheets. As I was coming in with my luggage he handed me the sheets to make my own bed. I told him I was not going to make my own bed. The desk clerk went to my room and was remaking the bed as he was putting the blanket that is under the comforter he noticed something gross speard on that blanket and jerked it off the bed and balled it up and went and got a clean one the proceeded to put the comforter that was on top of the dirty blanket he had just taken off back on the clean blanket he just put on the bed. This was such a disgusting smelly blanket my niece could not even sleep on it .When I turned the lights out and sit down on the bed turned on my laptop Some kind of bugs came from somewhere in the room hit me in the face and lit on the screen of my laptop. I did kill one of them. We at that point attempted to call customer service, which was closed. My niece and I slept on the top covers of the other bed. In the morning we got a good look at room it was filthy the curtains even had holes in them. I took pictures of everything mentioned above including dead bugs. I am so disgusted that Windham would even have their name connected with this hotel, before my husband passed him we used their hotels. I have contacted findhotel.com that book the room for me I have contacted Wyndham Corporation no one is willing to take care of this problem I spent $92 charge on this filthy disgusting room. I will never do it again and hope others will bypass this hotel it is not decent any longer. I will keep posting this review on every website I can find until this matter is taken care of appropriately by someone.
Leola Ide

Dont understand how my points from Wyndham cannot be transferred after a month being in the system. I am at the point of not recommending anymore timeshares to any of my friends, colleagues and family. Now, I have missed out on a sell vacation because Wyndham dropped the ball in transferring my point to RCI that I have already paid for. But yet, nobody can help me I. This matter. All I keep hearing is, nothing we can do.

We stayed at Super 8 in Shakopee, MN
The place is a dive. My only word is GROSS. The toilet moves when you sit down and a/c unit doesn’t kick out much cool air. Overall bad experience.for all the Wyndham stops we have done.

The property was rundown and filthy. The first room we were given was a previously used with beds that had been slept in. We return to lobby to get another room which was filthy and stained rugs. The chairs had stains which I didn’t want to sit on because I was afraid it had bodily fluids on it . I decide to relax by pool area because we just drove 14 hours from NJ But that was worse. Pool was dirty and surrounded area was abandoned and neglected. I tried to overlook the potato chip like crumbs on the side of my bed. I checked out at 5 am because I just couldn’t stay any longer. I was afraid to be there because the area and lobby looked like it had drug deals and addicts hanging around. I called your main office to issue complaints but I was told to take up my issues with the manager at front desk. I had stayed in Wyndham resorts at the El San Juan and the El conquistador in Puerto Rico and never experienced what I just experienced in my life. It was horrible and my stay in Atlanta was completely ruined and dissatisfied. U need to see for yourself. I took many pictures and would love to share. I am looking for a response from this ordeal


The hotel was dirty and they didn’t want to accommodate us with a different room, we drove 3.5 hr and check in @ 10 pm stay overnight because we didn’t have choice and left the next day, our card was changed for 2 nights and we stay there only one night in really gross room!!!!!! It was Days inn Chincoteague, because of that experience we will never stay at Windhams hotels anymore!!!! Horrible experience with everything!!!!!!!!! On the scale 1-10 we give them 0 that’s how bad it was! I hope someone does something about it!!!!!

My wife and I recently stayed at the Days Inn in Englewood, Colorado at 9719 E. Geddes Ave. from 08/06/19 to 8/14/19 in room 301. We found your hotel by searching the internet. Close by there is much competition including Comfort Inn, Staybridge Suites, Stay America, and Sheraton among others. This stay was the worst hotel experience we have ever had in our 70 years. The motel is dirty and in need of much repair. Our room had stained carpets, soiled spots on the sofa, missing paint, and a bathtub that creaked when you stood in it. None of the furniture matched and the headboard was mounted too high to be used as such. The desk chair was torn. The room smelled heavily. Art work had been removed from the living area and large holes remained in the walls. During our one week stay the elevator broke down twice. The room hair dryer literally blew up the second day we stayed. When I asked for a maintenance worker to replace it I was handed a new one with a wall mount. I guess I was supposed to mount it myself? Our room keys quite working 3 different times. Our room was not cleaned for 3 days. When I complained at the front desk I was asked if I had signed the "Weekly Contract", which I had never seen let alone signed. I was told that we were on a weekly rate and the room would only be cleaned once a week. This was the first time we were made aware that we were on a special rate with no services. I had to daily ask for clean towels and coffee. On Monday, August 12 we were awakened by a loud knock on our door at 7:55 a.m.. A women who was the guest clerk handed me a typed, bold-faced notice that read: "Room 301. Quick reminder your weekly rate does not include breakfast. If you have any questions please come to the front desk to speak to management." After dressing I did go to the front desk and ask to speak to management. I was told that the regional manager was not there, that he would be in later during the day but that she had no idea when, and that he would call me when he arrived. I asked for a business card but was told there were none. I never received a call back and was never able to talk to the manager. When we returned to our motel that night the elevator was out of order yet again. We walked up 3 flights of stairs to find the access door to the 3rd floor locked shut and could not get to our room. I had to go back down 3 flights to get a manager to come up and open the door. Our room had not been cleaned once again. The internet did not work. This experience was horrible. The customer service was not acceptable. The conditions of the motel and room were inexcusable. We will never stay at a Days Inn again and will question any Wyndam property. We will tell our friends and family to stay away.

On Jul 28 we spent one night at your Las Vegas, NM Super 8. The room was fine however the continental breakfast was a joke. There were no roles or muffins as advertised. That wasn't the worst thing. Your employee made what he called scrambled eggs. What a joke. They were not scrambled at all but just mixed in a bowl and then cooked in the microwave. They came out like solid rubber, totally non edible.
I would hope that this is not a reflection of all your properties.

I went for a timeshare presentation and the guy was and also rude and disrespectful to me and my wife

I am at the Days Inn in Erie Pennsylvania
This hotel is the total opposite of what is promised online. My room was dirty and smelled musty and moldy. All pictures have been removed from the walls and some holes were somewhat patched. The bathtub has not been scrubbed in quite some time . It actually made me sick to spend a night in this room. The swimming pool is closed because it is green from algae and dirty
It cost me $163 for 3 nights in this hell hole

I would not claim any relationship by Wyndham for the Super Eight in Milford Conn.! The place was Not clean and the people that were there did not understand english or just ignored us when we ask for assitance! I do not understand how a company with the Wyndham name can claim to be associated with this place!
My wife and I were on a 22 day road trip and thought we would try and use our points to travel! Thinking that the Super Eight would be up the standard of Holiday Inns, which we had stayed in before joining the Wyndham Group. We were wrong in thinking that the two were alike!
The next disappointment came when we started back home and visited another Super Eight Motel in Hartford,Ct.! The first thing by wife and I noticed was that the outside walkway was not kept clean and the non-smoking room had a tin can full of butts for cigarettes directly cross from or door! Nothing in this place was well taken care of and it was obvious that the rooms there were used to promote prostitution! My wife was very much aware of this fact! One of the women appeared at the breakfast area in a what appeared to be underwear and a top that covered her breast
and little less!
I will never stay in a Super Eight and would suggest that Wyndham think about having a representative look into the operation of this two and you need a Quality Control individual to check on all of this chain of motels!
I would appreciate your responding to this Complaint! I have never filed a complaint before on any place I have visited and really hate that I have to file this one! But, I would not be doing you are others that would visit these motels a favor if I did not report this and bring it to Corporate attention!

Super 8 hotel Interstate 65 Louisville Kentucky. This hotel is in very poor condition as my wife and I were driving north we stayed here and the place was dirty,unattractive several people were hanging around in the stairwells the parking areas were small and hard to turn in. The staff was slow and no manager was on duty to resolve issues within my concern. The room was dirty chair in the room was peeling stains on the walls and bathroom was dirty as well with cigarette burns on the tub and sink broken shower curtain rod and the smoke detector was inoperable with wires hanging from it. I would certainly not advise anyone to stay here. Morning desk clerk defended the people hanging in the halls when I complained about the situation and asked for a manager I was told they would not be in until later she then became rude saying things low enough under her breath very derogatory. As unexpected our prior booking to this mess of a hotel for the price charged it was far less than worth the cost. I have photos of the things I described. Rating very poor condition and staff no help.

Hi,
I need to bring to your attention a few negative points centered around the gym facility at the Doha, Qatar, West Bay Wyndham:
after 9-10 pm there is no one at the front desk to check who enters the gym, whether the gym rules are obeyed, replenish water and towels, etc.
last night children from the pool got into the gym to get water drenching the gym floor creating a potentially hazardous situation for the gym users (if your gym cameras are working, just check the tapes)
several times, unattended minors are using the facility with no proper shoes (barefoot or with slippers), yelling, teasing each other, etc. bothering the other users of the gym
I have pointed out days ago one machine that is broken urging the front desk employee to at least place a sign "do not use" on the machine to avoid injuries...nothing has been done so far...
Kind Regards
Leonidas Kappos

I have two complaints. The first has to do with my stay in a Days Inn in Orlando FL. It was horrible, holes in the wall, no refrigerator or microwave in room, no phone service in room because the outlet for the phone in the wall didn't work, no complimentary breakfast. It was horrible. The other complaint is my daughter who got hired in through Michigan Rehabilitation Services for your company. The General manager was very unprofessional and rude to me and in turn she lied to my daughters job coach concerning me and said my daughter could not work anymore. I called on 8-14-2019, to tell management my daughter would have to be there early on the 15th because of an appointment I had in Grand Rapids Michigan for my job. Now my daughter did nothing wrong and neither did I. I am going to contact the BBB and the ACLU and anyone else who I need to because my daughter and I were unfairly treated and I am my daughter's guardian. Can someone please contact
me in regards to both incidents. My daughter is upset and so am I. I am looking at this being a discrimination case and racial motivation. Because of my daughter and her disability and our ethnicity. Please reach out so I will not have to take this incident to higher authorities. Like the news or a law suit. Thank you for your time and response. Alice Burris 269-248-2220 my contact information.

I currently have an open case reference number is 4292697. I’m also attaching photos of the room. I also have video, but it will not let me attach it. To recap, we booked room from 8/13 to 8/15. We had a death in our family and had to leave today, 8/14. We had booked through hotels.com and prepaid. I had contacted the hotel this morning to let them know there wasn’t any hot water and the tv was very fuzzy. They said they’d get maintenance in there today. Not long after we left, that’s when we were informed of the death of my uncle. We contacted the hotel at 9 am about checking out and getting a refund for 8/14 and 8/15. The hotel said no. So, we contacted hotels.com and they said they would gladly give a refund, but it was at the hotels discretion, so they contacted them and the hotel wouldn’t do so. We come back to the hotel to get our stuff around 5 pm and there still wasn’t any hot water and the tv was still the same. Went to the desk and the general managed, who’s card I’ve attached said that they could move us rooms but that’s all he could do because apparently the maintenance man didn’t have what he needed to fix anything. We went back and forth and explained to him that I had a death in the family and i wanted a refund for the nights we wasn’t going to use because we was checking out. He told me there was nothing they could do and then again said he could move us to another room followed by this time saying he didn’t have a maintenance Person today when he had already told us that he might not of had what he needed to fix it. At this point I’m finished with the lies and we have more pressing matters such as the death in our family, so we didn’t have the time to sit there and argue with him or the rude lady. As I said, we have videos that I would be happy to share as well as to the condition of our room. Also, I asked for a print out where I was checking out today and the refused saying they can’t print anything out. I’m so confused as to why!


On monday July 22, 2019 my husband and I tried to check into the Travelodge by Wyndham San Francisco Airport North to spend one night before our flight on July 23rd. We arrived about 1:30 pm by Uber. I went to the desk to try to check in and the clerk said the room was not ready to come back in 1/2 hour. In about 20 minutes, people began lining up to check in and we saw that the clerk was checking them in. My husband went to tell him we were still waiting, along with another couple who was before us, and the clerk said to him, " Get in line before more people come, I didn't tell you I would hold a place in line for you." Although upset, we got in line to wait our turn. We were assigned a room quite a way away from the office and when our key card did not work, my husband returned to the office to get another card. The clerk did not take him ahead of the other guest but finally he got another card and it did not work either. Both of us returned to the office and the clerk made us wait until he helped a couple of other people and my husband asked to speak to the manager. The clerk dialed the phone and said the manager was not available. We told him to just cancel our room and we would go somewhere else. My husband again asked for the manager and the clerk told him that he was the manager. We left and went next door to the Best Western where we were treated like anyone would want to be treated. I then called the corporate number of Wyndham and reported the incident and have not heard from anyone so I assume my complaint is unimportant and I will stir clear of any Wyndham in the future and will pass the information along to my friends as well.

I arrived very early in the morning the front desk attendent was very nice . When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread. As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. . Trash in drawers .. If that wasn't enough shower had pubic hair and toilet was not flushed but used?? Says pool and that was not true. At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left. This was at( 8:30 am ) breakfast sound been t 930 am.There was only cereal and bread,juice coffee. Very unsatisfied. Trying book another room somewhere eles.

Days Inn 7/14/19, Winston North Carolina. Arrived evening . I believe the room was 117. It was listed as non smoking. Pictures provided. Bed linens riddles with burn holes. Sheets, blankets etc.. Desk chair badly stained with dark just stains. Paint peeling off walls and bathroom door.
I went to front desk and provided pictures . Clerk said she was sorry and provided another room. We had to move luggage to another room around the corner . New room not much better with stains on chairs but there was no burnt linen. We were tied from driving and decided just to spend night and leave in am. Some strange car drove up outside front of room and man got out an started pounding on our door. It was dark & late and we didn’t answer. We were very tired and barred door with plans on leaving early am. My husband went to front desk to check out and get breakfast . He did tell clerk about the strange visitor pounding on our door in the dark. Clerk did nothing. He went to free breakfast bar and it was very dirty and unappetizing.. We had to pay $85. For this entire pleasure stay. It was our first time to use our Wyndham Rewards points and obviously our last. I sent the pictures to the manager at the hotel and his response was that they strive for good housekeeping. That was it! No attempt to make the stay right.
Customer service was non existent. I asked manager where I could make a formal complaint and got no response.
Ref. Code # 4291583


Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue. The first pic shows the bed, tried calling front desk from room phone and cell numerous times...no answer. The second shows where the smoke detector use to be. The third shows bathroom door handle..both sides are that way..should of taken more, but was too afraid to leave the room!
Cheryl Musgrave


My work crew and I have been staying at the Days Inn, Denham Springs, LA every week for nearly 4 months.. I would advise anyone checking in to PAY WITH CASH for your stay.. only use your charge card to cover the 25$ incidental fees.. 3 of us have been double charged for the last 5 weeks straight for our rooms causing overdrafts and negative bank accounts. We are an out-of-state crew and manage our accounts so that we have money to eat on and gas to get home on! With the extra charges we are coming up short! When we approach the hotel about said “extra charges” we are informed that we will have to call the corporate office or it is our bank causing the problem! When we call the corporate office we are informed that they don’t handle billing and we have to take the charges up with the hotel!! NOTHING BUT THE CORPORATE RUNAROUND!! meanwhile we are going without food and gas to get home!! Total incompetence from the from everyone involved! No one is responsible for anything or can help anyone to fix their own company’s mistakes!!

Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue.
Cheryl Musgrave

When I came to the room to check in at days inn August 10, 2019 the first room I checked in was 208 and the room was dirty the bathroom was dirty the coffee maker still had coffee in it The floor was dirty and the bed was so then I change my room to 204 went into that room the floor was dirty there was a mold in the bathroom on the bottom of the bed the curtain part of the bed had hair all over it The blow dryer did not work no Arning board walls was dirty and the light in the bathroom did not work


I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful

If I could I would not add any stars. I currently dealing with an ongoing issue with Wyndham and trying to get money back from a stay in which did not take place. Absolutely no one has been helpful to this point and all they have been able to tell me is to wait, wait another week or two and someone will get back with me. Unfortunately that has never happened. I have always been the one calling them only to get the same BS story from them. I never should have been charged and now that they did that, they are taking their sweet time in getting me my money back. I am beyond upset at this horrendous customer service and standard customer sympathy that they display. The steps that they could take they haven't. This didn't need to even become such a huge issue but is has. Maybe if I would have just stayed in their hotel, even with it smelling stale and musty because the air conditioner was broke and the hotel was unbearably hot that day/night, I would not be going through this now. But since the hotel was in such bad condition they let me cancel my reservation and go somewhere else. But much to my surprise they still charged me for the stay, and when I found out what happened the manger at that hotel was a real jerk about everything and would not just refund me my money but rather send me through this unrealistic nightmare in trying to get my money back. This is my last time dealing with Wyndham because strangely enough this was the second time in a year that I have experienced the exact same issue. The first was in Los Angeles and this time was in Shreveport. I can not say it enough, but I am so disappointed with the level of customer service that I did not receive. It is as if my money is not of importance. I will continue to share this story, until this type of treatment is no longer an acceptable way of handling this type of problem.

I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599). I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance. We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer. The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made. We complained once to front desk and nothing. But we were there just to sleep and tend to family matters. When we check out my mom paid for room 219 on her card and got a receipt. My aunt paid for room 316 and got a receipt in her name. However, the front desk could not print receipts because it was too early 5 a.m. -- what does that even mean?? but we needed to leave to get to the airport so fine.
I called the hotel today because my credit was charged for my Aunt's room - room 316. I called the front desk and the woman said that my card was the one presented. Not true - I NEVER presented or authorized my card to do anything other than hold the room in the event that we did not show up or canceled too late. My aunt checked her receipt and it's in her name and address but charged my card. How does that even happen!!! Her card was swiped! But they claim to have no record of her card. The front desk manager told me i was being combative. But she was treating me like I was an idiot and kept telling me that I had to have presented my card. I am a lawyer. I can't commit fraud or risk losing my license - so I'm not trying to get something for free, but I feel like the front desk is being extremely shady and am recommending that both my Aunt and I report our cards as compromised and get new numbers, because I don't trust the people working at this hotel.

Wyndham took over La Quinta hotels. I had over 40000 LQ points. I have tried 4 times to get my account transfered to Wyndham. Wyndham was suppose to send email in April 2019 on how to switch. Never got it. Called their member services 4 times. All reps English so bad I had problems understanding them and they had problems understand me. I was given a new # which I repeated back to the rep. When I tried to log in the new # was not accepted. I had also given the rep my phone #. It was not accepted when I tried to reset log in. I called again and all 3 people I spoke to had poor English skills. First I was told my new member # didn't exist and same problem with my phone #. I could not understand the rep so I asked to speak to someone in the US. After a long wait a second rep came on who English was worse. I asked to speak to a supervisor but was told no way to make sure a supervisor answered. Then I was hung up on. Each time I try to call and get this straightened out same results. I tried emailing nut since my member # is incorrect the site would not send my email. So after numerous calls and 2 hours of wasted time. I still have no access to my account and no 40000 points. I was at one point transfered to someone that triave ever had.ed to sell me a vacation. Not sure but maybe a time share. Worst hotel experience I have ever had.

I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to do

The first room we were given was not cleaned after previous guests. Beds were unmade. Looked like it was still occupied. Second room smelled awful. There was food and mouse droppings on the floor. The bathroom had mold in the tub under the soap holder and the toilet wasn’t clean.

My wife and I recently took a 10,014-mile trip. When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.
Two places stood out from the rest, the first is because of how great the stay was. The second was the worst place we have ever been in.
The first was the Days Inn at 2155 North 11th street Beaumont Texas. The stay started with meeting Linda at the registration desk (and again at check out). She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.
Then the room, it looked exactly like the photos that were on line. Everything was beautiful and very clean.
The next morning when I went to get my morning coffee. I saw that there was a great hot breakfast (not a continental breakfast), well supplied. The very nice Leisha was cleaning the tables as guests left. Later when I went back for a second coffee and one for my wife, Leisha was washing the front door windows. I told Leisha that the side door was locked, she informed me that it was not locked just hard to open. She immediately went and fixed the door so it was open. The food was still well supplied.
My wife and I came down and had one of the best breakfasts we had on our entire trip. As we finished eating (about 8:30) we saw Leisha refilling any food that was down just a little.
The second place was the Baymont at 930 W. I-65 Service road south. Mobile Alabama. The person at the registration desk was not the best. When she gave us our room key, she never told us what room number we were in or where the room was located. We had to look on the card she gave us and drive around until we found the room.
The room looked nothing like the photos on line. It was not the best smelling room and was beyond filthy (we both wore shoes in the room). I do not think the room had been vacuumed in a very long time (I doubt the carpets were ever steam cleaned). The desk below the TV and the Refrigerator were pulled away from the wall. Behind those was all kind of trash including men’s underwear, as well as a stain on the wall. By the entrance door there was a 3’ crack in the wall (had been kicked in). There was floor tile missing. Toilet seat was in bad shape and the tub was filthy looking (glad we only wanted to take a shower). The bed looked like someone was laying on it after it was made.
The TV did not work. I found the power cord on the floor. I had to have maintenance come as the TV had to be removed from the wall to connect power to it. The remote did not work. After about 4 hours of the maintenance man coming in and going out, I told him to forget it.
The refrigerator was not useable as it had about 8” of ice around the freezer not allowing the refrigerator to be at a proper cool temperature. The microwave was not plugged in as there was no outlet (we had to use our own power strip we unplugged the TV plugged in the power strip, then plugged a light, the TV and the Microwave into our power strip). In order to use the clock, we had to use our own extension cord.
The towels were filthy looking. I asked for clean towels and was told they were clean but was given towels that came out of the dryer. These towels looked cleaner than the others did but each towel had rips in them (I would have used them as rags).
The swimming pool was green and there was man smoking by it. There were people smoking all around the motel grounds as well as butts all over.
The next morning my wife woke up with a head ache and all stuffed up. She told me that the curtains smelled like smoke and that was what her problem was. It was well into the afternoon before she was starting to feel better. We had requested and were told that we were in a non-smoking room. The reservation number for this room was 81926EC025313.
You can also see we are now Diamond members #142941431D. We did not ask for another room as we could not see any room being any different, as a room does not get this bad overnight.
Edward W. Enser Jr
Pictures enclosed.
Baymont by Wyndham Mobile/ I-65
930 W I65 Service Road South Mobile, Alabama 36609
+1-251-301-5505
SAT, 07/27/19 - SUN, 07/28/191 ROOM, 1 NIGHT
2 ADULTS, 0 CHILDREN
Check In
After 2:00 pm
Check Out
Before 11:00 am
Room Details
Free WiFi, free continental breakfast, air conditioning, coffee/tea maker, hair dryer, HDTV, alarm clock, desk, iron, ironing board
1 King Bed, Non-Smoking
Wyndham Rewards Member Rate
$58.90 USD
Taxes & Fees
Cancellation & Rate Details
$8.25 USD
Total for Stay
$67.15

I booked for 15 th of August
( today is the 13th) for 8 days a room at dalton super 8 convention center.res # 87183EC006502
I cancelled a week ago!
I have called hotel 1x, I called reservation center 2x and asked repeatedly to have a cancellation confirmation sent to my email
Either
MooreFlagd@aol.com
Or
Crismoore60@gmail.com
All 3 request did not result in a cancellation confirmation thoigh it was promised.
Would you please send me such or initiate that I get the cancellation in writing. I have to have it for the office.
Vhristine moore
801-809-3808

On 8/3/19 we checked into the La Quinta Inn & Suites by Whydam, in Utica Michigan. Upon our stay that evening, we went down to the pool area to utilize the pool and hot tub as we planned and specifically booked this hotel for. Within 5 minutes of being in the hot tub, our eyes were burning so badly from the high levels of chlorine, we exited and tried the pool. After being in the pool, we experienced the same issue and had to get out to rinse our eyes out in the shower. The burning continued for almost 45minutes after we had to cut our pool time short (my daughter was extremely disappointed) and go back to the room. Hours later when in the lobby purchasing some snacks from the refreshment area, I made mention to the young man working the front desk that the chlorine levels seemed extremely high in the pool, to where we could not even swim. The staff member told me that the pool had just been shut down for maintenance for a week, and he was directed by management to add extra chlorine to the pool to clear it. This kid seemed new and like he was not making this up, but rather doing as directed and felt like he did something wrong. I then explained to him how that should be disclosed to people staying at the hotel. I asked if he had a manager there, but he said he would have on call me Monday when they were back in. He took my name and number, but I never received a call. This was the largest issue with our stay but followed up with some others. The sheets on the fold-out bed my daughter was using in the king suite we paid extra for were dirty with crumbs upon opening it. We had to call the front desk and new sheets for us to remake the bed with were delivered promptly. The next morning at breakfast hot food ran out an hour before breakfast was up and when I mentioned it to the staff the lady was quite rude in the fact that "she'll get it but it's going to be a while". An hour later I went down through the lobby to get something from my car before checkout and almost slipped on what looked like dog puke. I made the front desk aware and she cleaned it up pretty quickly.
After never receiving the call I was promised from a manager by the night staff gentleman, I reached out to the hotel today. I spoke with an older lady named Robin I believe, who said she was a manger. Upon explaining only the chlorine situation to her she became immediately defensive and jumped down my throat, and talked about how her new employee was lying to me and will be reprimanded. She then proceeded to put me on hold quite sternly in her tone to deal with someone at the desk. It was the most rude and unprofessional way I could ever fathom a manager handling a health and safety hazard. I then explained to her that her entire tone and way she was handling the situation was not ok, that I need to get back to work and am unwilling to continue the call. I was willing to work with them on our next stay, but at this point would like the trip refunded or will contact the corperate office. She told me contact the corperate office and have a great day, and hung up on me. Please reach out asap to further discuss.

Julie, the manager, basically just called me a whore, referring to the people that have come to see me. First time I've seen a few of them in 5 years. She also said some employees said my room smelled like drugs. The employees that said this, busted into my room without knocking, right before I got a call from the manager. Since when does housekeeping need the maintenance guy with her? Julie assured me they weren't up to anything, stating that the guy "isn't straight". Funny, since his girlfriend is pregnant. I am furious! My Mom is at SGMC, which is why I'm staying here. I haven't disturbed anyone. I haven't damaged anything. Some nights, I stay at the hospital with Mom. I'm very offended, and expect something to be done about this situation...ASAP!!
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