Wyndham Hotels Complaints Continued... (Page 4)

We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!

The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.

We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th

I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.

I reserved two room on July 2, 2019 thru Bookit>com.

We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.

When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.

After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.

We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.

We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.

We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.

When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast

When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.

In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.

Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??

We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.

This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.

1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana

I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.

Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.

Baymont By Wyndham. Pine Grove PA Room 105. 7/15/19. I would like to say the room was just tired and worn, BUT it was filthy. After being in the room awhile it became apparent the carpet was so spotted and stained I would not walk barefoot. When I pulled the shower curtain back the next morning I was beside myself with the butt burns on the ceramic (and this was a non-smoking room) and the mildew and mold on the walls and ceiling. When I walked around the next day I noted the grounds were a disaster of weeds and debris. That the Wyndham name was associated with this facility was sad and an eye opener.

I travel each year with my husband..we always look for a days inn...they are always so clean and comfortable from panama city n florida to roanoke virginia..but on this trip, omg..it started yesterday n goodland missiouri..my gps took me to a days inn that was now econo..but me thinking it cant b bad, rented a room..torn curtains and trash n tub..got my money back..went to super 8..days inn needs to remove their name from closed locations..then drove all day to branson missouri..there again, days inn nor super 8 was there..insisting on days inn, my husband , so tired drove me to mountainview ark..exhausted i rented a room for 2 nights..got to my room ..it stinks, hasnt been opened in a long time...grass growing all n parking lot, a couple of feet high around broken closed pool..yellow curbs are black..sidewalk is filthy..carpet is stained..there is no fridge..no light on porch..no liners in cans..im sitting on the porch so tired with air on and door open to air it out..went back and got my money back for the 2nd day, because i will b leaving here very early n the morning..no more days inn for us..i will say he young lady at tge desk was very sweet and informative...im done..

Tried tirelessly to get a e mail of a cancellation number of a reservation. Also to see points balance.
Terrible communication. Three different attempts to only be left on hold.
Never have I experienced such poor communication. Finally got a supervisor who rather than generate a Wyndham email sent from his personal email.
I expect a call 412 327-9582

I stayed in your La Quinta Inn at Reno on April 26-28, 2019. Prior to making this reservation I was asked to complete a Credit Card authorization. Which I did (reluctantly) and sent it in. These authorizations not only have the Credit Card number but also the home address and contact phone number.

On July 15, 2019, 2 1/2 months later, I got a call from a gentleman named Garrett. He recently reserved a room at the same La Quinta in Reno and was asked to complete a CC authorization also. He was sent a CC authorization to complete BUT IT WAS MY AUTHORIZATION FROM BACK IN APRIL!! Fortunately for me he was kind enough to contact me to let me know what happened! He contacted the La Quinta and your staff asked him to get rid of my authorization and did not offer to contact me.

I called the hotel and spoke with GM, Erin, and all she could do was say she's sorry and she'll look into how this happened. What?? I asked why my information wasn't shredded in the first place! I asked for the Wyndam Hotels Customer Care phone number, called and after several automated selections, was placed on hold for 25 MINUTES! Still not one single LIVE person answered the phone.

Which is why I'm leaving this message. I need someone in management to contact me!!!

arrived at Microtel Tunica Ms. July 3rd around 11 pm we checked in and upon going to our room we seen that we were accommodated with a single queen room with a full size futon and a padded bench above the a/c in the window sill. Went to the front desk to speak to the clerk, I stated this is not the room I reserved his exact words were that's the room you got. pulled my conformation up and showed him I booked a dbl. queen room, again his exact words were that's the room you got if you don't like it he told me to get my stuff and leave. I told him that was Bull Shit. My wife went to the desk and told him that this room was not acceptable he told her that she was not his customer and told her he would call the police and have her removed. After going back to the Hot room that took almost all night to cool down I went to pull the covers from the drawer on the futon and found mouse turds. This is totally unacceptable Customer service sucked at this hotel. My room rate wasn't much since it was in week and their rates were cheap I feel that I should be fully refunded for our crappy stay and customer service from this hotel. I stayed here about 3 years ago and every thing was top notch. Will never stay here again do to the experience.

I recently stayed at your Micro inn and suites in Franklin North Carolina , and I was put out of your Hotel yesterday, they said because my government travel card didn't go thru, and police came out to do a well fair check on me. First I explained to them I was having issues with my government travel card, and I even called my boss to let them speak to her, and explain they were working on getting the issue fixed, that didn't help, second issue is police came out to do a welfare check because I'm a US Army Retired Veteran with PTSD, and I had called suicide hotline then hang up, and once you do that they send police out to make sure you are still breathing, which they didn't even allow me to explain. Now the most serious was this lady that worked was moving my stuff out of my room, and then proceed to talk to me like she owned me, I am African american, and she was white or Hispanic, i told her please do not talk to me like i'm your slave , then she replied you are somebody's slave, and then when they were putting my clothes in a bag the threw mouth wash in the same bag which spilled all over my clothes. This type of racial behavior is unacceptable I work for Federal Government, and I'm a retired solider 21 years 3 deployments overseas, I didn't deserve that kind of treatment or to be put out of hotel with no were to go.

I was staying in Albertville Alabama with my family at the Microhotel. The morning after we checked in a manager came beating on our door. When we opened the door the manager began screaming and cursing asking if my mother was the bitch that told her housekeeper to fuck off. We told her we had done no such thing. We had been in our room and not opened the door or spoke to anyone. The manager proceeded to still scream and curse and called us liars. Then she accused us of being with the room next door. We told her we did not know who was staying next door as we were traveling alone and had only rented one room. She then backed down on her statements and went next door. She then came back beating on the door once more. This time when we opened the door she called us goddamned liars and told us to pack all of our Shit up and get the fuck out of her hotel. All the while these exchanges are going on in front of my children one of which being my autistic son who has sensory sensitivities. Her behavior has been very traumatic to him. He has been shaking and crying and has asked more than once why that woman was screaming. I don't know who said anything to the housekeeper all I know is that it did not come from anyone in our room. To be singled out and treated the way we were is very upsetting to say the least. Then to hear her as we were gathering our things tell the woman next to her we need to make sure we're on the same page made me feel even more helpless. I am still in shock over the whole exchange. We never saw or heard from the housekeeper, never spoke to her or anyone for that matter, never even called on the phone to request any services so I cannot figure out how this manager came to the conclusion that we were the ones being verbally abusive to her staff.

Your company attack my credit worthiness because I don't want to be a member anymore. Decreased my credit score and line with other creditors. Not good for you.
Credit is not important to me but money is to you.
I prefer cash over credit anytime.

Best regards.

We are in Socorro nm at a super8 under the Wyndham name
It is trashed. Door broken pool out of service probably 10 years. Air conditioning does not work. Rock in door to keep open no security. Lobby is a mess
No closet doors. Gates broken landscape overgrown with weeds. Parking lot weeds and trash.

To Whom It May Concern,

On June 21, 2019 I made a reservation (Confirmation number 3298822997/Pin code 4244) here in Mobile, Al at the 930 W I-65 Service Road South location from June 21-23. My 30th class reunion was that weekend and my best friend was coming out of town, so she and I decided to share the room. A few hours later, I cancelled my reservation at the Baymont Hotel because my friend had already booked a reservation at a different hotel, so I didn’t need the one at Baymont.

The very next day June 22, I tried to use my card to get my attire out of the cleaners for the event that night and my card declined. I checked my bank account only to find out that $91 was on hold from Baymont Hotel and this was all the money that I had left on my card for the weekend. I called the Baymont Hotel and spoke with a young lady who explained to me that the hold would come off my card within 24-48 hours. On Sunday June 23, 2019 a purchase at BAYMONT INN AND SUITES Mobile Al charged my card ending in 0220 for the amount of $90.06

I am very upset about this matter; I have made several attempts to contact someone at the location to get this resolved. I’ve spoken with Lacey or Jacey, Rocky and I left my information with Sandra on her cell to call me and no response. I never even came to the hotel or used any of the amenities at this hotel and yet I was charged.

I was inconvenienced throughout the entire weekend of my class reunion financially, having to rely on family members and friends to help me financially. This was supposed to be a fun and memorable time for me to enjoy my 30th class reunion, but instead it was stressful.

I need the amount charged to my card refunded ASAP, I feel that this has been left unresolved long enough.

Sincerely,
Letitia P Beasley

My complaint is about Price Gouging. We evacuated from tropical storm Barry from Houma Louisiana. We stopeed in Jennings Louisiana for 1 night and chose Days Inn because online the rate was $59. Upon check-in we were notified by front desk the manager had just changed the rate online 3 hours before our arrival. The same day the storm was due to hit land in our hometown. So to get out of the weather, we had to stay there for $85+ tax. Ahe also stated they were no other rooms available at any other Hotel. Pruce Gouging is wrong. We have to leave our homes to get out of danger, don't know how long before we can come back. That costs us more on the road and we don't know what we lose at home. Our electricity was out for 2 days leaving us having to replace food from our fridge and freezer. And no we did not receive emergency Snap benifits.That is just wrong to charge evacuees more when they are already losing what they had.

Absolutely the worst hotel we’ve ever stayed in despite it being owned by Wyanham. Which usually are Great hotels. BUT
the hotel Baymont by Wyanham in Harlan, Iowa was just bad all the way around!!
First the price was $50 more than quoted. The person who answered the phone was most unhelpful and lacking any sense of hospitality. When we got into our room the air conditioning was set at 54 degrees yet the room was hot and sticky with no improvement through the night. The beds were very lumpy and uncomfortable along with the over used pillows all balled up with no life left in them. The bathroom door stuck whether you were trying to open or close it. And the lack of towels except for the one towel that was in our room was stained. States free breakfast at this hotel. — Irange juice dispenser was mostly water with some orange flavoring. The few donuts and bagels that were out we’re stale and hard as a rock. Couldn’t even bite into them. The waffles are the only thing edible even though the waffle maker and a mind if it’s own! Decided to get a glass of water, tried three times and each one had black specks floating in the water. Lastly, again new staff member at the desk didn’t take the time to look up say good morning or even acknowledge we/anyone was there. Must have been her day off since she was in blue jeans and getting herself coffe to drink.
NOT AT ALL A Good EXPERIENCE!! REALLY want our $111 back!!!
Rate it a ZERO!!!!! 00000000

On my recent stay this weekend. I have to give my opinion/complaint as a rewards member. I stayed at the La Quinta in St. Augustine on Outlet Blvd. The room was dirty and I had roaches in the room. The A/C leaked into the room which had a smell of mold to it. I made it aware to the front desk and the response was we do not have any rooms available to switch but I can give you a bottle of febreeze. WOW.... That is totally unacceptable for any customer who is paying for services. This has totally made me rethink about purchasing a time share with windham. Also had kids running in the hallways as if it were a playground. I was totally at a lost for words considering the reputation windham has in the hotel industry. I look forward to getting some kind of response from a windham rep.

Totally frustrated with this. Not is what they told me. Nobody help and after all my child ‘s birthday gift gone to nothing.

I travel a lot, and I stay at a lot of Wyndham Hotels and I've stayed at a few that are really nice. I am Diamond member for platinum members at other hotel chains but I choose to stay at Wyndham's. The last couple Wyndham's I've stayed at they have been horrible that air filters I don't think ever get changed or cleaned I clean them every time I go into a room. I have attached photos so you can see for yourself. I know this is not Wyndham standards. Like I said I travel a lot and I wish there was a way I could help you guys I will not be staying at Wyndham's on the rest of my way home. Thank you for taking the time to read this and I hope you can improve

Moren than 3 months ago I was given Ovation by Wyndam to sell my timeshare. I contacted them and they took my info ect. Then I never heard from them again and I can't get them on the phone, the voice mail says leave a message but you can't, because it hangs up after saying leave a message???

I have been a world mark owner for more than 18 yrs. I own it outright, all I pay is maint dues and quarterly dues what ever the heck that is. the value according to your prices is 11,000.00 which Ovation was gladly going to give me 3,100.00. But I said ok I need to do this, well it isn't happening.

I spent 10 plus yrs in the war zones of Iraq and Afghaistan and I got hurt. I have had 4 back surgeries and 3 shoulder surgeries with more to come. My wife has extremly bad health and medication is very expensive which is not all covered by ins. Our daughter had a stroke and 9 grand mall seizures since Jan of this year.
We live on my military retirement and VA. I no longer can afford my PAIDOFF TIMESHARE.

There has to be a way you can fix this, I am not the first owner with this problem. I need your help, this military family needs your help and I know there has to be someone there that can fix this for us.

I will gladly just give it back and you give me 2 yrs of vaction time, no dues or fees and you get the whole 11k worth of my time share. I know you offer solutions like this so please offe it to me. I can not afford to pay anymore.

I am currently gathering every possible email for board member or anyone else I can reach out to, someone in your organization can fix this and I am not stopping until I reach that person.

Paul and Melanie Randolph
Owner# 00037005171
ph# 208 859 7635 Paul
208 859 8473 Melanie

I wish I could leave no stars. I stayed at the Wyndham days in Hampton Va. I stayed due to the fact of it being a Wyndham hotel. I feel like after the experience that I had with this hotel I will very Leary about staying with Wyndham and make sure that I let people I know as well. For starters when I walked in it just felt dirty. Then my sheets had stains and the comforter had a cigarette burn in a non smoking room. Then I got in the shower in the morning to Pubic hair on the shower wall and a dirty bathtub. The front desk didn’t have enough towels so we had to share. To top it off I was brushing my teeth looked down at the sink that had a missing strainer so it was just a hole that contained a bottle cap and cigarette butt. I was so disgusted I went to the front desk and asked for a refund and they said only the manager could do that and he wasn’t there and he never seemed to make it in or call me. I went to another property and spent more money to stay in a clean room. I have stayed in some older hotels but they weren’t dirty. Filth is unacceptable and I would be concerned with having them affiliated with the Wyndham name. My review will not be good. I would love a full refund

I made a reservation through Hotels/com to stay one night at the Ramada by Wyndham located at 334 Rt. 46 East, Wayne, NJ for the the night of July 12, 2019. We were traveling to attend a wedding and decided we should not drive home after partying at the event.

We checked into the hotel and due to traffic were running a bit behind so we went to our room to dress and found the air conditioning was not working. We dressed in 85 degree heat and left the AC on while we went to the church service. When we returned the AC was still not working and so I called the office and told them (I believe it was Alissa I spoke to but not sure of her name). We were informed there were no other rooms available and there was no mechanic at the hotel to look at the AC today, but they would refund my money. When I got to the front office after packing things up we were told that only the manager could ok the refund. I waited over a half hour for her to come to the desk.

The manager, Kellianne Dull was he on duty manager. She refused to refund and said it was up to Expedia. We had not booked through Expedia, it was Hotels.com so I don't know where she was getting her poor information from. After we had packed up she casually said something about a mechanic might be available. I questioned how there was someone now and no one available earlier. She said he was probably at lunch. Really, at 4 in the afternoon. At this point we had to leave to attend the wedding that we were there for.

She refused to anything else so the morning, July 13, in a conversation with Hotels.com their rep called he hotel to ask for our money back, they refused offering a 15% refund. When the Hotels.com person talked to the office, they said we never complained to them about the AC not working. They were lying in plan English. What kind of people do you hire that would like to make you $112 rather than keep a customer happy when they know they were completely wrong?

I fell I had a contract with your hotel for a room with air conditioning and you failed to provide the contract. What would you have done? Would you have slept in an 85 degree room with no windows. I don't think so and I am applauded that your company thinks this is okay. You should all b ashamed of yourselves from the manage in that hotel to your CEO's. I had my own business for over 20 years and customer relations/ service is what keeps a good business going....just in case your company has gotten too big to remember that.

We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!

The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running.

The window in the room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.

In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff!

There were many other little things that we found below standards, but will just leave our review at this.

AFTER our stay we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed if it said WYNDHAM that we were safe!

When the sign says smoke free environment it should be followed. When we went to our room at 11pm on our night of arrival, there was an awful smoke smell in the hallway by our room. It was awful and made us sick. My sister called the front desk and talked to a female who said she would send housekeeping up to check on it. NOTHING!! It continued later when we went to get ice. If you don't smoke, you do NOT want to smell the crap. We went to sleep and the next morning, the smell was coming in our room from the hallway. Obviously, same person. My sister again called the front desk and was told they would look into it. Again, NOTHING! It truly was very unpleasant, needless to say unhealthy!! As we left, my sister again told a male at the front desk, but what good did that do us.! Customer service has not responded to me after 5 emails, after they said I would have a resolution by July 11th.

Please resolve my problem,

My family and i stayed at the Ramada Inn in statesville NC July 11 to 12. We got into our room after a very long driving trip. Finally unpacked to relax there was a roach crawling up the wall by the chair. Went to pull back the covers and theres a bug on sheet. I went to the receptionist and she moved us to the otherside of the floor. So we all packed up got the babies ready and moved. Then this morning there my son found a roach in his bed! We went to eat and my husband hair in his food! We were pretty grossed out by now and had enough. We were really ready to go get out of there! Not happy about spending 93 dollars for roach infested hotel.

Poor customer service, front desk staff was rude. Checkin time was suppose to be 3pm. I was told they would call me when the room was ready. At 3:30 when I checked on the status, I was told they had not had time to call me yet.
Only two of the four elevators were working for the first day and a half, causing up to a 45 min wait. The other option was to walk 9 flights of stairs ( thank goodness we weren’t on the 38th floor). Lastly, we waited 2 hours to receive my luggage, after calling twice and finally going back down to identify it so they could bring it to our room.
We were in town for a basketball tournament, in which we had to stay at certain hotels. Otherwise I would have left immediately.

Hello,

I want to start off by saying that we are not the type of people that normally complain but this situation couldn't go ignored.
Our family of three were on a trip to Legoland in Carlsbad California and chose La Quinta since it had been a good experience in the past.
This is the main reason why I was willing to pay $505 for two nights at this motel.

Unfortunately, nothing seemed right from the beginning.

I noticed loud partying people when we arrived so I asked the front desk clerk if he could place us in the quietest area possible.
Right off the bat I got a "sorry man, first come first serve."
After talking to him some more he said he could switch our room to the other building.
We agreed and checked in.

There were more issues:

The room was not hygienic.
There were insects crawling on the ground.
There was black mold growing next to the shower and toilet.
The surface of the toilet seat was worn and had cracks in it.
The bathtub had stains.
Water barely flowed out of the abnormally low shower head.
I had to bend my knees to wash my hair since the shower head was installed very low so even taking a shower was uncomfortable.
Not only was there noise from the highway but other guests played loud music late into the night.
We could hear loud talking through the thin walls on both sides.

We called the front office and the music situation was resolved but only temporarily.
The same thing happened both nights and we didn't get enough rest to go to work the next morning.

While I didn't expect 5 star service, I didn't expect to have this poor of an experience either, especially for $500.

Due to a multitude of issues including the ones listed above, we kindly request a full refund.

Booking number: 3815651434
760 Macadamia Drive
Carlsbad, CA 92011

Booked 2 nights
Checked in Friday 6/21/2019
Checked out Sunday 6/23/2019
Room# 259
Total Price $505.80

Thank you,
Steve Manoufar

The room was disgusting! There was water and hair all over the bathroom floor and on top of the toilet. Late check in so too tired to complain but asked for extra towels to clean bathroom, yuck! The tub grout was nasty. We don't travel that much but when we do, we stay at Wyndham hotels. The continental breakfast was a joke in a bag, really? Never again will we stay here!

I reserved a room for five guests at your Day's Inn in Bishop, CA. My son and I, his brother-in-law, and two grandsons were off on a boy's only fishing trip. If I were not three hundred miles from home I would have left after opening the door and stepping inside. This room was a complete disaster! Please look at the attached pictures. The carpet was dark and dingy as well as frayed at the thresholds and a number of stains. The room was painted in a dark brown color adding to the overall dingy feeling of the room. Outside of the room itself the pool was locked and not available and the hot tub controls were broken, making the control of the heat impossible. The so-called breakfast area was approximately 10' by 10', and that is a generous estimate. There were no seats available because what looked to be the franchise owner's family were eating at the time I looked in. It was ridiculous to advertise free breakfasts at this property. I went with a budget hotel because this was a fishing trip. We just needed a clean room to rest our heads and a place for the boys to take swim.

I know Day's in are your budget level hotel/motels, however that does not mean one should expect dirt, stains, and a lack of operational equipment. In my corporate days I did a lot of traveling. I remember Wyndham in the 80's to have been a proud brand like the other hotels I frequented...Marriott and Hilton.

Your Day's Inn property wrecked my family weekend! I would appreciate a response to this question after you review the data. Is this property in its current state representative of and worthy of the Wyndham brand?

Yours truly,
Rock Troxler

Substandard hotel: dirty, unkempt building. Hallway had no AC, room TV too dark to see well, pictures online were not representative of room, outdated and old bathroom, carpet in hall rippled, torn, walls needed painting, room doors scratched, old. In middle of night, another guest tried entering due to mistake at front desk, unsafe.
Wasted our ponts!

My daughter and I stayed at the super 8 in Overland park kansas on June 29-30, after the first night we woke up with bedbug bites all over our arms. After the second night we ended up in the emergency room because of the bites. When I spoke with the manager he informed me that there are no bedbugs even though we were covered in bites. On July 1st we continued to our next destination in Greeley Colorado and stayed at the Super 8 there. Upon entering the establishment the entire building stunk of cigarettes and weed. Once we entered our room, the carpet was disgusting, the bathroom floor was sticky and dirty. I went to the front desk and asked for another room, the lady working told me no and then handed me a mop and cleaner and told me to clean the bathroom myself.

there are many dirty room-Tv did not work-wet carpet-wet sheets and bedding-mildew and or mold on ceiling in bathroom -late at night told us we had to change rooms-another had a card for our room and came in and scared us! went to get towel off of towel rack and the rack fell down. Also the cord for the hair dryer was dirty as well as the dryer> We laid a paper on the desk and the next morning it was wet> There must be a problem with air condition but I know this is not healthy to be in this room!!! I want a refund from the Angola In Ramada the manager said she would call be back and has not done so yet! This happen on July 6,2019 and I have not talked to their manger yet and have left messages! I will turn this in the Better Business Agency if this does not get resolved!!!

Never could say what I need to say 100 words bed bugs cockroaches we have to drive back 2 hours from where I came from because there was no availability should be compensated for my gas also

I stayed at the Garland Texas La Quinta Inn and Suites on June 19th. I have to say, I thought I had made a reservation at a hotel and not a boarding kennel. My company had three rooms booked that evening. None of us got much sleep and all were tired for our 8 am meeting.
The room across from mine and each of the two doors down the hall housed a total of 5 barking dogs. This is ridiculous. I am a business man that supports hotels room occupancy weekly. I asked to speak to the manager when I checked out.
Just an FYI.....MANAGERS NEED TO BE ON PREMISE WHEN CUSTOMERS ARE CHECKING OUT!!!!
Managers being on duty at 7 am is a rarity. So, instead, YOUR customers get to hear how sorry the front desk clerk is. Wow, what a relief!!
Well, needless to say, the manager did not call me 6-19 or 6-20. When I called back, I was told "he knows" you have called. Really!!! Wow again. What a spectacular chicken way to avoid a customer. Pretty much a looser. I do not care if this property is not owned by Wyndham !
Quite frankly your name is on the sign and with that your quality standards.
Secondly, I called the Wyndham customer complaint line. Pretty droll. I'm glad their training to enable a customer to feel how sorry they are has been taught. They are useless and cannot take care of business.
I asked them questions and received no answers to:
What if I stay at a Wyndham again and get one of those dog rooms? You know, the one the dog laid all over the bed spread. Geez, no answer

Are guests with dogs required to "kennel " them during the entire stay? Geez another hard question.....no answer

So, Until your customer complaint department provides me the hotel/kennel rules, I will not allow any employees to stay at any Wyndham property.

My member number is 107540831C My old Laquinta number is 72654

My rewards is 1-505-17982D. I stayed in room #208 on the night of 6/25. I left two articles of clothing ( Nike shirt and Nike shorts).

- I called on 6/27 and was told " we can't find it you'll have to call tomorrow".
- I called the following day and spoke with Mary. She found the items and requested credit card info to return the items.
- I sent the number and authorization via email on 6/28.
- 6/29 Mary said she needed a copy of the cc card and my driver's license
- 7/1 I sent copies of both via email and requested an acknowledgment that the property was returned and confirmation of the amount charged to the card.

I sent very sensitive information via email to secure the return of those items yet it is now 7/8 and they have still not arrived. This is incomprehensible to me. It's a simple thing. It should not have demanded so much time and energy on my part!
IT HAS NOW BEEN TWO WEEKS AND YOU STILL HAVE MY PROPERTY!

- Update, as of 5 mnites ago they now say that can't find the items, two weeks after saying they had them and would return them!!!

I worked for 2 weeks at the Days Inn in conover NC for Rick Patel as a housekeeper and I found another higher paying job and quit and now Rick will not pay me for the time I worked every time I call him he gets really rude and cusses me and hangs up on me I am a single mother with 2 kids and I need my money can you please help me get what is owed to me...828-838-6899 is my number please help me get my money thanks

My rewards is 1-505-17982D. I stayed in room #208 on the night of 6/25. I left two articles of clothing ( Nike shirt and Nike shorts).

- I called on 6/27 and was told " we can't find it you'll have to call tomorrow".
- I called the following day and spoke with Mary. She found the items and requested credit card info to return the items.
- I sent the number and authorization via email on 6/28.
- 6/29 Mary said she needed a copy of the cc card and my driver's license
- 7/1 I sent copies of both via email and requested an acknowledgment that the property was returned and confirmation of the amount charged to the card.

I sent very sensitive information via email to secure the return of those items yet it is now 7/8 and they have still not arrived. This is incomprehensible to me. It's a simple thing. It should not have demanded so much time and energy on my part!
IT HAS NOW BEEN TWO WEEKS AND YOU STILL HAVE MY PROPERTY!

I paid cash for a 2 night hotel stay. I was forced to leave a $100 cash deposit which I should have received back when I checked out. This did not happen. I was told they did not have access to the safe and I should call on Monday. I have done that (today is Monday) and I have been given the run around each time I call to speak with Angela the manager. I've been told all day "she is in a meeting". Trust me, I've stayed at your hotel and there is no meeting going on there I can assure you.

When we checked in on 7/4/2019 the front desk clerk had to leave, get in the elevator and go upstairs to see if our room was available. It was a complete mess. Then, in front of my children, the front desk clerk proceeds to tell me how I will receive a "$250 fine for smoking a blunt in my room". Who says that in front of children? 4 children! I will continue to write bad reviews and make complaints until I get my $100 back. My cell phone number is 618-638-0687 and I would like to be contacted right away. Thank you.

This is a first complaint ever sent by me. We stayed in LaQuinta by Wyndham in Doswell Va. on 7/6 room 132. The room had a smell was drab but the bathroom was awful. The tub was black and rusted, chalking was missing. We would not even take a shower and left the next morning without showering. To charge anyone $200.00 for these conditions is a disgrace to the Wyndham Corp. I will be posting this so no one I know stays there and is exposed to this. Left without breakfast due to lack of comfort in the hotel. I wish I had taken picture but did not think of it.

My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.

Me and my family stayed at Hawthorne by Wyndham in Jacksonville Fl. This was the most terrible hotel experience i've ever experienced. We got locked out our room at least 4 times during our stay. I had to walk to front desk to ask for a blanket for our bed because it only had sheets on it. There were no extra blanket and sheets for the sofa bed, I had to walk and get that either. I recieved no room service at all. I asked for clean towels and wash clothes and I was told I had to go the front desk to get it my self they had no one to bring it. The lady serving the breakfast was rude to everyone because she was upset she was the only one working. I was told I would have a $100 deposit at check in that I knew nothing about. I was told it would be release back to my card at check out but I have yet to receive it. The stay and customer service was horrible and ruin my family vacation.

This hotel should be closed for a complete makeover. Our room was dank and smelled moldy. Anything left on the floor was damp. We stayed two nights and although room was made up with clean towels, the carpet was not vacuumed, the sinks were not cleaned and the bathroom floor was dirty. The toilet was loose on the floor. The phone was broken - the message light blinked and clicked constantly. We reported it both days asking for it to be fixed or switched off but nothing was done so we had to unplug it. That meant we couldn't receive a wake up call. Security was nonexistent as the outside doors on the side and rear of hotel were propped open because they were broken. And the desk knew about it. There was no restaurant, although the listing said there was one. The provided breakfast was almost inedible - some sort of pre-made egg squares and the breads were the cheapest. This hotel gives all Ramadas a bad name.

I recently stayed at Travelodge Seattle (hotel id: 07033)
We were not offered 20% for a 2 night stay and the only thing I can say positive is the beds were very comfortable.
The bathroom was scary. It had a rusty kleenex box that fell off the wall when used. The wall paper was scotch taped to the wall by the toilet. The linolium was coming away from the wall and the fixtures in the shower were rusted and falling off the wall. You could also tell where there was extensive mold damage in the shower.
The front desk could have cared less that they had given us and others wrong information about the fireworks which is the one reason I chose Travelodge. For the cost, I won't return.
Juanda Schatz