Wyndham Hotels Complaints Continued... (Page 4)1065+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
My family stayed at 2 separate Wydham hotels this summer. The first one was at the Days Inn in Alma, GA. The manager Harry Patel was extremely rude. They over charged my debit care over 500 dollars and it took 3 days before it was resolved in my bank account. That was money that my family needed. Mr. Patel refused to acknowledge that it was the hotels mistake and did not seem concerned in the least. My fiance and I are both rewards members and were hoping for a much better experience. Mr. Patel then called down to my hotel room at 1000 at night and screamed into the phone demanding that I take this matter up in the morning. I was very displeased with his treatment of myself and my family and will never again stay at his establishment. When we asked for some sort of compensation for the distress that the missing money caused on our stay we were very rudely informed that the compensation was the money being returned to my account.
The second stay was at a Super 8 in Douglas, GA. The staff was very accommodating, however the manager/owner was extremely rude. We once again were faced with an issue regarding pet deposits and were informed that "he hated animals". We use Wydham hotels primarily because we travel with our dogs. I do hope that these matters get resolved and that no-one else has to experience what we had to. Thank you for your time.
On August 3,2019, I stayed one night at the Super 8, 3430 Milton Avenue, Janesville, WI. I exhibited in an art show that weekend, and needed to be cost conscious. I am a little new to the Wyndham chain, but have my hesitations about future stays.
I arrived early and let the front desk know I would be returning later afternoon, knowing my room wasn't ready yet. The front desk lady was very courteous and helpful. Upon returning about 6:00pm, there was a front desk gentleman who was busy, busy, and seemed a bit irritated. I heard him say to another guest, the hotel was full this evening. I also questioned him making a copy of my driver's license to which he replied, "sorry lady its policy and I don't want to get in trouble." I asked him would it be returned to me upon departure and he said, "no, we keep it on file". NEVER has this ever been done in any other hotel I have stayed in my travels, especially using a gold American Express card!
I was given a room down under in the basement level. Not only did the room smell disgusting upon opening the door (no a/c was on) but the air conditioner appeared very dirty and looked full of mildew. In addition, there was a window which could be opened at the ground level of the pavement outside! The room was filthy, we did check the beds to make sure they appeared clean, they did. We were very tired and decided we'd tough it out but I will never do so again.
No woman or women should be assigned a room with easy outside access through a window. I travel a lot and have never endured such a situation. Breakfast the next morning was nothing worth mentioning and again the night attendant seemed irritated with his duties.
That being said, I will not be looking at a Wyndham hotels as my first choice in my travels. Cost is always a consideration for anyone but the condition of this hotel should be reported to the health department.
Thank you for the opportunity to bring this to your attention.
6/27/19 room 104, Super 8 Ruther Glen, Va. Checked in late n tired, got handicap room which I did not request. Door difficult to open or close, had to key 3-4 times; trim under door gone letting hot air n light in; bath door hard to close; toilet loose at base; no hook for handheld shower head; fresh blood stain on sheet. No HOT bfast to speak of; no juice or yogurt, stale bagels. In Canada now but have 3 weeks of travel back to AZ. Not happy with Wyndam's. I did like the Days Inn in AR but may end up doing Best Western with my AAA card for next 3 weeks. Because I came in late, did not have time to check room which I usually do. Very disappointed.
We stayed at Days Inn in Pensacola,Florida on August 5.The room was registered under my name Mark Seppala.The room stunk of very strong Pine Sol so bad we had to keep the main door opened for hours to blow the smell out with my own personal fan.Both bed spreads were full of semen as were the bed skirts.Thats only what we could see!We were woken up at 9am by the housekeeper pounding on our door.I reminded her that we check out at 11am not 9.She then left her cleaning cart in front of our door and proceeded to be noisy by talking,bumping our door,hitting the walls with the vacuum cleaner in the rooms around us.When we finally started packing she opened our door!I had to tell at her to get out,that's ridiculous for an employee to enter a room without permission!Scary.I turned my key in before check out time and tried filing a complaint but the lady at the desk only said she wrote it down in a book.I showed her the pictures I took of the bed spreads but she still didnt offer any money back.I have pictures that I will put on the internet if this problem isn't resolved!We are traveling across country and plan on doing a study on the motels/hotels we stayed in.People should be warned about this place and it needs to either be run by someone else or torn down!We stayed in a Super 8 last night even though there is a Days Inn right by it.I am scared to ever stay at a Days Inn ever again,it was disguesting!
I stayed at the Wyndham Garden inn on 28th St in Grand Rapids and someone from corporate needs to go replace the manager. I believe her name is Emily or Emma, but she is rude to guest and staff! I saw illegal activities on the grounds while i was there and she didn't seem to care.
Never again! I booked this hotel accom thru Qantas. Wyngate by Wyndham LA for the night of Tue 6 Aug 2019. Problem...While I was in US my bank had to de-activate my Visa Debit card as they picked up suspicious activity. This apparently stopped the Wyngate by Wyndham reception from letting me occupy the room which was paid for in full on 14 Jun 19. They wanted the card for security deposit. The reception were totally unhelpful. My fiance spoke to this gentleman on the phone, explained that she had my new replacement card in Australia & offered to quote the number over the phone. He said no! Not their policy. He had to physically see it. I offered to pay the security Deposit in Cash...Answer, No! Offered my Global Currency Card...No! I am now stranded in LA with no accommodation & it's after 10pm at night. I have a long 15hr flight back to Australia tomorrow night. I will never again book to stay at this hotel. I am at present trying to find a taxi to take me to somewhere where I can sleep. Staff didn't care....left me stranded with nowhere to stay late at night in a city I didn't know.
Annie Reapa day ago on Google
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the ……
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the meeting that he was currently in. I explained to him that I did not want him to take Tony out of the meeting he was in. I stated that I would just like to speak to him regarding the two days that the three suites were without any air conditioning.
He then said to me "You know we were here for the two days without the air conditioning too."
I felt he was extremely combative. He said that Tony should be out of the meeting within 15 minutes.
I came back in 15 minutes. Tony was still in his meeting. I came back an hour and a half later Tony was still in the meeting. I came back for a third time and Tony was again in a meeting. I gave my cell phone to Ron and requested for Tony to please give me a call when he was free. Tony has yet to call.
Our family stayed here for a week. It was a nightmare. The staff seemed extremely unhappy. We had three suites.
We are VP's at Wyndham which entails not having to pay the $35 extra in cleaning fees and you get more towels, shampoos ect.
We asked for towels to be replenished along with the soap ect. each day as our group would congregate in each others suites throughout the week. The gal Rachael seemed extremely upset in doing this. I requested it for each day. I had to continue to call each day and request that they please bring towels, toilet paper ect.
I asked if there was a late check out as checkout is 10 am. They said I would have to call back and ask the manager. I spoke to the manager he said the latest he could do was 11am. I asked if it could please just be 11:30am. Tony the manager said that would be fine. I asked that it be noted on each of the rooms we were staying in. My sister in law while packing for three small children got a call on our checkout date at 10am from the lady at the front desk screaming at her that she needed to leave the room now. My sister in law was so overwhelmed and caught off guard that she actually started crying.
First day we got there the main pool was closed.
You have to pay $35 dollars to reserve a beach chair. If you lose towels it's another $25.
The beach has an excessive amount of seaweed.
Needless to say we are canceling our timeshare with Wyndham.
We have to nights at days in in Butte montana and the room is so hot and uncomfortable. I told i’m Only staying one night and them I gone. Grandkids are miserable. Thanks
I had 2 rooms booked at the La Quinta South Burlington Vermont, 7/31/19-8/5/19. I was very dissatisfied for several reasons which I will list. I stayed there with my daughter and 2 grandchildren, ages 8 and 4. We had one room on the 3rd floor 308, and the second room on the second floor 214. When we checked in no one told us the elevator was not working and didn't work the entire stay. It was very inconvenient not to mention a hard ship on my knees to climb 3 floors several times a day to go to my room. I had asked to to moved to a lower floor and was denied. The telephone in my room 308 didn't work because there was no jack to plug it in. The phone in 214 was plugged in but didn't work either. Found the hotel manager a female to be extremely rude when we asked to change rooms or mentioned the phones and elevator not working. On 8/4/19 my daughter, 2 grandchildren and I were at the pool for a couple of hours. My daughter was sitting on the pool deck, I was standing on the pool deck and my 2 granddaughters where in the pool. I walked over to the table to see a man in the hotel window at ground level staring at my granddaughter with his hands down his pants wacking off. I called my daughter over to witness this horrifying situation. We got the girls out of the pool and immediately reported it to the hotel manager and request she call the police. She refused to call the police and said she would talk to them. I told her no I wanted the police called. We took the girls up to the room and I came back down and the manage was just coming out of his room. I asked if she was calling the police and she stated no she wasn't. I told her I was calling them myself, and I did. The police came and took statements from us and told your hotel manager she had no right to speak with him that she should of called them immediately. A police investigator came and a report was filed. We left the hotel for a couple of hours, on our way out the hotel manager was making fun of us and laughing at us. My granddaughters, and daughter was so upset by the embarrassment they had to encounter. When I returned back to the hotel I asked that she give me her managers name and number. She refused to give me her number only gave me her email. I asked her to call her and she said no she had already talked to her. The vacation that was suppose to be fun and enjoying was destroyed by your run down hotel and poor management. I would like to know how and what your going to do about this situation. I'm going to send the same email to the manager Debra Grzywna that I have send to you. I expect that because of poor leadership I will not hear back. I'm totally discussed by the way we were treated and humiliated and retaliated against in your place of business because we complained about the conditions of the hotel and calling the police I'm including my phone number in hopes you can come to some resolution of compensation for my stay. I also am including the police officers name and number to confirm all this activity. My name is Tarry Kohler 727-236-7771. Police department South Burlington Vermont, Officer Kelsey Monroe 802-846-4188. I look forward to hearing from you.
As an Wyndham Time share owner we were very disappointed with our stay at Days Inn San Antonio Lackland AFB. We wondered if Wyndham was actually buying or franchising hotels and not inspecting the properties. The rooms were in poor condition and toilet would not flush or was difficult to flush using the push button on top. The furniture was dated and in some places taped to repair the trim. The drapes were coming down and the carpets were dirty. Another problem was very worn wash clothes and towels which were stained, We were there to attend our granddaughters Air Force graduation and thought that the hotels in the area would accommodate military family members with rooms in good condition, The room was dirty and even the phone did not work.
We were at that property July 17 to July 21 and were very happy to leave and move to another hotel chain in another area,
I’m writing concerning my visit at the Days Inn Knoxville East in Knoxville, Tennessee and would like to speak with a manager ASAP! We booked this hotel expecting a clean & livable facility (I will include pictures with this email). When we arrived we noted the air conditioner was not working they bought us a fan. There was a hole in the wall, the vent in the bathroom was filthy, sockets were not working, the toilet rocked when you sat down, the toilet seat had black stuff on it, we asked for 4 extra towels & was denied only given 2 we had to go buy our own, the curtains were visibly nasty, the phone was visibly nasty, when they came & cleaned our room while we were out they did not replace our towels or wash clothes & when we asked for them they stated we could not get any until after they washed, towels had visible markings, the ice maker machine had bugs & green stuff on it so ice out of the machine was not an option. Needless to say we had to purchase ice from the store. I know that you all take pride in servicing your customers & I will never stay at another days in by Wyndham due to this horrible experience. Not even to mention the slow check in, no receipt given I had to request one, & the surprised extra money asked for at check in and 10 pm curfew. I would appreciate if someone called me ASAP to discuss this issue at 706-577-1760/762-207-9104. I have several more pictures than the ones listed below and can send if needed.
My friend and I rented a room beach front the first day we got here there was no parking available we had to park at another hotel we got up in the morning to go down for breakfast there was no breakfast called down to see they said “ the truck didn’t make its delivery” also the first day we had to go down twice to get towels and wash clothes because they were “ being washed” this has been by far my worst vacation at Virginia Beach ...
I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you
This letter is being written to address concerns and to file a formal complaint after my recent stay at the Wingate by Wyndham Savannah Airport on Saturday, July 13, 2019. My stay involved several major complaints which included the following (pictures attached)
• Spiders/spider webs were discovered in the corners and on the walls of my room;
• Makeup on one of the pillows and
• Condom wrapper on the floor between the nightstand/dresser and the wall
As soon as I discovered this issue, I immediately went downstairs and notified the staff person on duty and brought this to her attention. I asked if someone could come and clean my room, but was told that no one could come and clean it. When I expressed that I didn’t feel comfortable sleeping in the room and that I would definitely not sleep in the bed, under the covers, I was not offered another room, and was told that the hotel was sold out. I asked to speak to the Manager, and was told that the Manager would be in on Sunday and was given a clean set of sheets from the housekeeping room. I returned to my room and reluctantly covered the top of the bed with the clean sheets and slept on the top of the sheets; as I did not want to sleep in the bed due to the unclean sheets. On Sunday morning, I went to the front desk, before checking out, and asked to speak to the Manager. The staff person on duty informed me that the manager does not work on the weekends. I was also informed that they (the Hotel) couldn’t do anything because I booked through a 3rd party. Regardless as to whether I booked through a third party or not, I chose to book at this hotel because of the reputation and standards of the Wingate by Wyndham chain. Additionally, I was told by the staff that the hotel would not offer me any kind of refund/compensation for the price of my room due to the inconvenience I experienced.
As the rating of the Wingate by Wyndham is a three-star hotel, I never expected the room I rented to have these issues; and I was truly disappointed at the level of customer service in reference to this matter. As a resolution to this matter, I am requesting a reimbursement for the room that I was forced to sleep in that was not to clean, noting the complaints mentioned above .
NOTE: A letter is also being sent to Jennifer Ramirez, General Manager, of the hotel. The staff member gave me her business card.
Please contact me at your earliest convenience by phone at 470-419-9932 or by email at firstname.lastname@example.org.
Thank you very much for your time and consideration in this matter.
This past weekend (August 2-3) I spent 2 nights at the La Quinta at 105 Westchester Drive in Madison AL. After we settled in Friday night I noticed black mold on the bathroom ceiling. I told the person at the desk that the ceiling needed to be cleaned the next day with vinegar or Clorox, and he made a note. This never happened, so I spent two nights in room 209 with black mold on the bedroom ceiling. The windows also were covered with white mold or algae. I am a Wyndham gold member no. 161264993G and I've never had such a bad room at this kind of motel. I took a number of photos of the moldy ceiling and window, and here are a couple.
August 4th, 2019
To whom it may concern:
Re: Viva Wyndham Tangerine in Cabarete, Dominican Republic:
Our family vacation began on 15 July 2019. We chose to stay at Viva Wyndham Tangerine because we had stayed at the resort more than ten years prior. We were at the resort for only a couple of days when we discovered that someone had stolen many of our belongings. The resort security came to the room to evaluate the reported situation. There was no sign of forced entry. He asked why we hadn't placed everything in the safe. The safe provided does not accommodate space for ALL of the items that were stolen. The security guard repeatedly questioned why we had or brought these items and if we were sure that we locked the doors. The repeated questioning made us feel like we were being interrogated. My laptop ($1600), 2 iPads ($350 each), Beats wireless headphones ($200), a bag full of M.A.C. cosmetics (estimated $900 worth or more), 2 pair of sandals that belong to my 8 year old daughter and a watch. You can only imagine how devastated my children were! We all felt so violated. The staff took note of all the missing items and reported that they would further investigate the crime.
During the next meeting with the guest services manager, Denali Pascual and the the Manager of security, Damian, no last name on badge, we were told that the cleaning person entered our room with her room key four times on Wednesday, July 17th, 2019. She had come in two times in the morning then again around two o’clock in the afternoon and again at four in the evening the same day. We were also told that this is a normal entry pattern. I don’t feel that this is normal at all. They then proceeded to inform us that the cleaning staff clocks out at 3:00 p.m. The front office staff refused to give us the room entry report as it would have the staff member’s name. Another employee accessed our room one time on Thursday morning, July 18th but reported that everything was already clean and did not return. During another meeting, with the manager and security, we were told that cleaning staff clock out at 5:00 p.m. Why is it that the manager doesn’t seem to know what time the employees are supposed to clock in or out?
After a week of the supposed investigation, the manager of guest services and lead security said that they are still investigating. We informed them that we would be leaving soon and were requesting a resolution before that time. We contacted CESTUR, (police for tourists in Dominican Republic). We filed a report. Though the resort staff claim that this has never happened before, we were made aware that only 2 years prior they encountered theft, and during the time that we were staying there that there were a few other reported thefts.
This resort is refusing to take responsibility for the theft that occurred in our room with no signs of forced entry. Clearly this is a crime committed by the staff at the hotel. It is now August 4th and We still have not heard anything from the resort or from the police.
We paid thousands of dollars for two families to stay at this resort for two weeks only to be robbed and become gravely ill from the terrible food served at the buffet. All eight of us suffered from nausea, vomiting and diarrhea. One of my children were ill for more than three days. We checked out early from the hotel as our family members were still sick from the food and because we no longer felt safe. This vacation turned into a nightmare on day three of fourteen. By now, I should have received some kind of resolution. This is no way to treat your patrons. I expect a response and compensation for my stolen valuables.
Stayed at Wyndham Virginia Beach oceanfront on July 12-19 very disappointed with the hallways & elevators not having any air conditioning. By the time you took a shower & made your way down the hallway & to the lobby felt like you needed another shower. Housekeeping was a hit or miss towels were not replenished or bed made & that was around 4pm. We also had a problem with the electronic lock to our room . We kept getting locked out cause the batteries inside the lock would die & would have to go down 16 floors to the lobby so they could get maintenance to fix it several times. The outdoor pool area was very poorly lit at nighttime .Windows in hallways were filthy . A positive was the location of the hotel. For the money we spent on the hotel for the week wasn't a great value . Hotel needs to be updated & better maintained.
Sincerely, Joseph Blundetto
I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you
I made my reservation Confirmation #3875993213 check in July 18 check out July 20, 2019. Days Inn in Camarillo California on Dailey Drive. At the time of Check in I was told there was an additional $100.00 deposit required at the time of check in for any damages. I agreed to that they said it takes about 7 - 10 days to get the deposit refund back on my card. I have waited 16 days so today I decided to call the hotel. Spoke with someone named Stephanie Serratof who said she was the manager. She stated that I did not receive my deposit because I had done damage to that room. I did NOT do any damage to that room. I actually gave it a bad rating on booking.com. complained about holes in the walls where they had ran cable and electrical wires, but never properly sealed up the holes. I complained about cracks in the sink. I left that room in the shape that it was in when I checked it. The pool was nice and well kept and the staff was friendly. I did not damage their property what so ever. I need my deposit back and they are unwilling. She told me to take it up with my bank. It is not my banks responsibility it is Days Inn Camarillo California to refund patrons their deposit. My name is Deborah Mckee PO box 12 Chester California 96020. If I didn't live 10 hours away I would take them to small claims court for this. If this happened to me a clean and caring person I wonder how other many innocent people they are defrauding. If this is not corrected I will file a complaint with the Better Business Bureau in Ventura County. They are stealing patrons money.
Paid these people $299 to transfer an ownership and it’s been 3 months and no one will help us. We’re about to lose all our vacation time as well as points. I’ve asked to speak to a supervisor only to be told someone will call me back in 2 business days!!!!! We’re about to just give our package back to Wyndham and be done with the stress. I’m on my to the BBB site file a complaint next.
We checked into this on 8/2/19 and checked out on 8/3/19. We could never have been more disappointed with a Days Inn. We walked into this room an the smell of mold was so overwhelming, we asked for a different room and we were told that it was the last room(154). If we had not been so exhausted from driving for 12 hours we would of left immediately. We left the door open for at least 30 minutes to air it out. My Husband sprayed some of his cologne to try and help with the odor. We laid down in the bed and it felt damp. The thin blanket was damp, the bed was made with a damp blanket. We had to remove it an get the throw blankets out of the truck. I woke up with a horrible headache and congestion, had to take a allergy pill. We tried to get a showered, the water was either cold or so hot it could of caused burns. I do believe there is a law regarding water temperature. So a cold shower is what we rinsed off quickly. We also wore our flip flops in the shower due to the mold that was seen in the shower. I was shocked and disgusted to look around and saw the other mold that was easily noticeable. We went to leave the room an went to open the door and the door handle fell off! I am glad there was not a fire. This room is a health hazard. I have attached pictures of the mold. I can’t inmagine what would have happen if either of us had a breathing issue.
We travel frequently and stay at a lot of Wyndham Hotels, this room gives a horrible impression of the hotel chain. I would never recommend this hotel to anyone. It should be reported to the health department.
Invoice #: 066-736411
Ps, I have more photos, it would not let me attach more.
When we got to the room, we didn’t have any towels and wash rags. 2nd the tv remote didn’t work the tv, the next day I took it to the front desk found out it had to be programmed. 3rd the coffee maker didn’t have any coffee, and it was missing some parts (pot, top). I refuse to stay here again and will tell anybody that is going to stay here I will tell them not too...
I made reservations on Friday 08/02/2019 at the Microtel Inn on Lehigh road in Henrietta/Rochester, NY. When I arrived I was so disappointed with the Hotel and the room. I refused to stay there and asked them to cancel everything. My wife and I left that hotel and drove down the street to the Super 8 hotel and this place was even worse than the Microtel inn. I actually took pictures of the room. Total disgrace and unacceptable on so many levels. Reference #4284458 complaint for Microelectronics Inn. Reference#4284480 for Super 8. Turns out you guys own both of the hotels. WOW So sad and unprofessional and a total waste of my time.
Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!
Our stay here was incredibly bad! I was staying here for business and I usually book Days Inn Hotels in the various cities that I'm in, so I'm well aware that this is not meant to be a luxury hotel, however there were so many things that were wrong with this hotel that I was furious by the time I left.
- Key cards reset themselves several times and even when they did work it took multiple tries to actually get the door to open with the card.
- Our room was not cleaned one day. When I went to discuss it with the front desk, they told me that because our room had two entryways, and one of them was locked, they wouldn't go around to enter through the outside entry to clean the room. This might have been understandable if there would have been a sign or some kind of indication that this was a rule.
- At the time that I discussed defect the room wasn't clean I asked the clerk to at least give us clean towels. He told me he wouldn't be able to because he didn't have any access to them. After my refusal to leave until I had towels, he finally scrounged up a couple of tiny pool towels and told me that was the best he do.
- On our first night there, we went to sit in the hot tub, which is one of the main reasons I booked at this particular Hotel, and it would not work. When we went to discuss this with the front desk, they told us that it was broken, had been broken for a while, and that there was no intention to fix it.
- There were several carpet tacks that were sticking up at the transition between the carpet and the tile floor of the bathroom.
‐ Our room had a coffee maker, but no coffee packs. When we went to the front desk to get some, the clerk told us that he only had two left and they wouldn't be getting any in for the rest of our stay.
- On one of the days we went in to get breakfast. It was about 8:15, and breakfast ended at 9. There was very little in the dishes and no one was really tending to you feeling any of it.
- the guest laundry room was broken during the entire duration of our stay.
I looked at the photos of the Howard Johnson on Sandy in Portland Oregon, the rooms looked nice and clean. The room they gave me was something out of a nightmare, it was disgusting! There was already trash in the trash can spiderwebs all over it smelled like pee and there was what looked like nasty boogers on the wall! I talked to the assistant manager and she told me that there was nothing she could do but maybe send someone when they get there, I almost cried, I was not staying in what felt like a crack house. I only stayed long enough to book another room elsewhere. Of course my money was not refunded although what showed on the website was deceptive and definitely not what I got.
We stayed at Laquinta Inn on 5110 N Port Washington Rd, Glendale Wi. The staff will be friendly (smile and say hi) however when there is an issue they don’t care and are not very helpful to get it resolved. An employee gave a key to our room to another family that was staying here, they did knock and used a key to try to enter the room if it wasn’t for the latch on the door than they would of been able to enter the room. My son was the one who went down to the front desk to inquire and that is how we found out.that the key was given to another family. My son came back upstairs and neither of our keys would work on the door so he had to go back downstairs and get them reprogrammed. I tried to straighten it out yesterday and the person at the front desk said she was a manager but had to wait until the next day and talk to Mary who would be able do something for us. Wrong, I spoke to Mary and she said she has to speak to her GM tomorrow. Mary also told me it was an employee checking the room do to a system upgrade from 10:30 pm to 5 am and the system was showing our room as dirty and unoccupied. I also asked Mary why our keys were deprogrammed, she did not have an answer. She just kept saying she has to speak to the GM tomorrow. Why would you do a program that late at night, when people are sleeping? They also have not given us new towels, I had to ask for toilet paper, and they only took one small bag of trash out of the room when we were not in the room. I know my car is my responsibility however it is parked on your property so I think you should have some responsibility. I bring this up because my car was also broken into. I was told by Mary that there is a security guard on duty (probably stays inside due to the cars in the parking lot are not your responsibility). She also said police come by every 15 min. I did not get that from the police officer I spoke to when reported my car getting broken into. He said the added an extra police officers because of the breaki-ins that were happening. I wold like this resolved. I would like for one of our nights to be free and not for future use. We stayed from Aug 1st checkout Aug 5th.
Not really sure how much control u have over this motel but its name was DAYS INN BY WINDHUM in Norcross GA. To begin with they would not let us check in til 300 PM and we had 3 small children with us and we arrived at 900am. Our door had a problem with the lock and we reported it but didbt get fixed....even told the cleaning lady and she did not close our door while we were gone so our room was left UNLOCKED for several hours. Another problem I have is that at check out we were charged a STAT TAX (I get that) we were also charged a GEORGIA tax..... now what is the difference? The hallway on the non smoking floor smelled horribly like smoke and the room a smelled even worse!!!!!!!! I have stayed at Wyndum hotels before but this one was aweful!!!!!! Just thought u would want to know since ur name was on it. Thank you
I made a on line reservation to Travel lodge by Wyndham on July 17th 2019 in fife/Tacoma wash. For the date of Aug. 3rd. That’s because my friend and I had tickets to Nitty Gritty Dirt Band at the EQC. Aug 3rd. Something happened by someone because you made my reservation for the same day I reserved it July17-18. So after driving 21/2 hours all excited we get to get away from home for at least a night. All that came crashing down when today when we find out we have no reservation, no money to get another room, so we had to turn around and drive all the way back home and skip the concert because nether my friend or I can drive at night. You have no idea what we went through to even be able to afford i night out, instead I stood in the lobby frantically looking on my iPad for a confirmation number.. and then crying because we had no money to go anywhere else except back home. It was my friends Birthday gift. Happy Birthday.
Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.
I made our reservation 4 months early. On the night we were to arrive, when we were 30 miles out of Sidney, MT at 10:05 pm Brad the General Manager called us to tell us they did not have a room for us because they overbooked the reservations. Long story short I asked why we were not called sooner and he basically said this was common practice and that Sidney was a growing town since the oil boom and he wanted us to just understand that this happened all the time. Now my husband was born and raised in Sidney, MT and we know this is not common practice and does not happen all the time! I am also disabled with a brain injury and Brad just talked in circles to me justifying why our room that we reserved 4 months earlier was given to someone else and just expected me to understand! This was garbage explanation!! He called us back 3 times and finally he called back and said we would get our original reservation of a king size room and he did give us 1 free night but that does not excuse how we and others at the hotel were treated. Once we got to the hotel. Our bathtub drain was plugged, we had only 1 bath towel and despite asking several times could not get another one. Our room was never serviced and we stayed 2 nights. We learned a swim team whose school reserved rooms for the team a year ago also had their rooms given away and told the same things as us. Another lady my husband spoke to went to her room only to find other people’s belongings in her family’s room. When we finally did get to check into our room, the poor girl at the front desk said the computer showed our room at 11:00 pm had not been cleaned yet. I suggested she check it before we went up and it was clean (tub was plugged though and hair on the floor)! It also came to our attention simply because my husband is from Sidney and we have family here, that Brad the General Manager has a reputation of treating employees poorly and doesn’t like if they have 2 jobs even if it doesn’t interfere with their job here. Apparently he ran a very good employee off. We have been down to the front desk and nobody there to service people. If you would like to speak with us we can be reached at
406-425-8119 I would Love for someone to call. Hotel wise this was very poor despite getting one free night for the reservation hassle! Our tub is still dirty from being plugged 7 hours later and we still only have 1 bath towel!. We will NEVER stay here again until management changes!!!
After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?
We are on a family vacation and booked 5 rooms at your Super 8 in Hays Kansas. We were late getting in after a long drive, front desk staff was very cranky. After checking in and getting to our room at around 11 PM, the guests in the room above us arrived and proceeded to party all night. After several calls to the front desk they were finally removed at 4 am. Needless to say we got no sleep. We fully expect our mo ry to be refunded for the lack of customer service and no sleep at your hotel.
I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.
We rented a Dbl queen bed room at Americinn West in Appleton, WI on July 25 & 26 departing 7/27/19. We were assigned Rm # 300.
The room had been renovated w new carpet, paint, beds etc. However neither bed had a nightstand or a light to allow us to read.
The bathroom had a hook attachment on the door without a hook. The entry door had a broken security latch. The light blocking
opaque shade was out of its track and jammed at a cocked angle. There was no TV guide or local information guide. These deficiencies
might have been understandable if we paid for a low price hotel room. The reality was that we paid the room charge of
$488.98 + tax for a room that was sub-standard. The final discouragement was when we returned to our room after a long day
we found that our beds were not made. Even Motel 6 makes your bed. I informed the night manager of the room short-comings and she acted surprised but seemed unaware that this was not customer friendly and seemed unconcerned until I told her that she should write these things down for corrective action by maintenance. I grew up in the hospitality business and frankly expected a better experience by a Wyndham affiliate hotel. I did not write a negative online review but am requesting a credit for future use at one of your affiliated hotels. Thank you for your response
to this concern. The hotel I.D. is 53615.
James N. Larsen
P.O. Box 1500
Grand Marais, MN 55604
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Baymont Inn And Suites Yreka Ca
FOR 01 NIGHTS
Very rude customer service when I called the customer service center with a young lady names Jenna. Also when I checked in the first night I was taking my toddler son a shower and the tub was clogged , not only was this disgusting the back up water had a huge hair ball floating, I had to take my son out with a bath towel and wait for my husband to fix the problem , the tub was clogged with a bunch of hairs that clogged the water from going down the drain. I Called the front desk to be told that they would let house keeping know and said that they were new to the team, unacceptable... Didnt bother to accommodate with a different room or send someone to come fix the problem my husband had to fix the issue with a pen and fish it out with toilet paper. I have attached pictures and would like to receive a call back asap. The restroom also had black mold around the tub like it wasn't being cleaned , u can see in the pictures also.
We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.
in MARCH 2019 I MADE ARRANGEMENT WTH DAYS INN PONDERAY IDAHO, MANAGER SONIA, FOR A SPECIAL RATE FOR 20 ROOMS FOR A SANDPOINT BRIDGE SECTIONAL POSSIBLE 200 T0 300 HUNDRED PARTICIPANTS, SHE QUOTED ME $55.00 PER NIGHT PLUS TAX WITH BREAKFAST,NO DEADLINE WAS MENTIONED. NOW SHE WILL NOT HONOR HER COMMITMENT SAYING HER DEADLINE PAST. THE EVENT IS SEPT 12 THRU 15 2019 PEOPLE COME FROM CANADA, OREGON WASHINGTON MONTANA AND THE STATE OF IDAHO THE FLYER HAS BEEN SENT TO OVER 40 CLUBS WITH THE QUOTED PRICE OF $55. WITCH SHE REFUSES TO HONOR. THIS IS VERY POOR BUSINESS ON HER PART. THIS WILL NE A YEARLY EVENT AND DAYS INN WILL NOT BE RECOMMEND AGAIN, CARO THOMAS HOSPITALITY CHAIR FOR SANDPOINT BRIDGE SECTIONAL
Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.
I stayed @ Days Inn in Ashland Ky on Sunday 6/28/19. I now have BED BUG BITES! I AM FURIOUS!! I have never had bed bug bites before and never want it again!! It looks horrible and I am up all night itching! I am calling the Board of Health also!!
MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL
Booked 2room for 2 nights 1 year in advance for a family trip to the air show. On the night we showed up, they had given our room away to someone else EVEN THOUGH WE HAD A CONFIRMATION NUMBER! Booking agent called but they still wouldn’t give us the confirmed rooms. Since we were stranded, and our vacation ruined, we drove back to Chicago in the middle of the night. Wyndham did nothing. They think returning my money was good enough. Stay at the Marriott or Hilton. Better customer service
I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.
I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"
This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.
I arrived on the 29th of July, 2019 to your property located in Oklahoma City NW 39th Expressway. We booked into room 532. The curtains was held by a black hair clip. The bathroom was dirty and the tub looked terrible. The bathtub looked like the paint was peeling off and dirty. I requested to be moved to another room. I was told I had to wait until the next day. I was moved to room 438. I have never in my life had to stay in a roach infested place
The room smells like mildew, the carpet is old. The bathroom was even worst. The shower curtain looked as if it has never been changed. No water pressure to flush toilet. The refrigerator was dirty and had roaches inside. There where no working lamps inside the hotel room. I went to the office and made a complaint and nothing was taken care of. I woke up in the middle of the night to find a roach in the bed with me. Roaches crawling on the ceiling, walls and the carpet. I left on the 31st to go take of some errands. I thought when I arrived back that this nasty room that the room would have been at least cleaned. I had no clean sheets or towels. The trash can was still full
I had to go to the office and get towels and trash bags to take care this issue. I have pictures and videos of have disgusting this hotel rooms are. I went and made a complaint about the roach problem and nothing was down. I made a complaint about my room not been cleaned and nothing was done. I am going to take this issue father if nothing else is going to be taken care of. Now I'm sick from staying in your infested hotel. I have many more pics...
My cousin and his bride to be have worked with the staff at the wyndham new oreleans French quarter the weekend of April 16-20. They were promised blocks of rooms for their guests and I cannot stress how ridiculous the process of booking rooms has been. The entire staff that answers the phone and handles bookings are an absolute embarrassment to your company. There is no coordination, zero confirmations being sent, and complete miss management of the bookings. You should seriously consider reviewing the staff you have on hand at this hotel. I could have 7-10 individuals respond to the same issues we are all facing. If u care you will look into this.
To CEO / Head Management / and others
I can't believe how I have been treated by your company. I made a reservation on YOUR website for a hotel room with 2 queen size beds, for Aug 1 -3 , at $404.78
I never received an email/confirmation so I called around 10 am on 7/30 to find out what the confirmation # was. I was told I did not have a reservation. I wasn't at home at the time, so when I got home I checked my credit card statement and it showed I was charged for the room. I called the front desk of the hotel and spoke with a lady named Ruby. She also told me I didn't have a reservation and couldn't find me anywhere in the system. Then she called me back and said she had found me and she had a reservation. Then she told me it was a king size bed in a suite. I reserved a regular room with 2 queen beds and do not want a king size bed in a suite. Then she told me I wasn't charged correctly. There was nothing she could do but Mike the manager would cancel my reservation.
Since I needed a room by 8/1 and today is already 7/30 the prices are now higher.
I made a new reservation at a different hotel and now have to pay $519.18 (which is $114.40 more). I called back to talk with Ruby and make sure my reservation was cancelled. I was told Ruby was gone for the day and the person who answered the phone was not able to help me. She transferred me to someone else. That person (who was in Indiana) told me she would sent my request for cancellation and reimbursement to the General Manager, Mike, at the San Mateo hotel. She couldn't help me with that either. I can not believe what horrible customer service your hotel has and how no one can help me. I will never stay at any of your hotels. I expect my hotel room to be cancelled,(since you couldn't find it in the beginning)and I expect my charges to be reversed. I also think that because of the incompetence of your website/employees/ etc you should reimburse me the difference I had to pay for all your errors. ($114.40) This has been the most ridiculous screw up ever. Note that I got an email today reminding me of my reservation, which was suppose to be cancelled. I called the front desk and talked with Julie and she put me on hold for over 6 mins. Then she was having problems finding me in the system, and said she had to put me hold to help two people who just walked in. Well since I called before them, she should finish helping me and then help them. Not put me on hold for another 10 mins while she helps them.
What a mess. Worse experience ever.
7932 Carmencita Ave
Sacramento, Ca 95829
The following statement should be able to explain my concern as a new owner.
Purchase date: June 14 2019 location: Grand desert Las Vegas
The reason for purchase:
As business owners, we travel frequently but not necessary at the locations of Wydham owned hotels or resorts. However, we were told by agents including manager on the site after they checking those info for us that we can book hotels which are available in hotels.com ( I’m gold member ) by using our points as well as airline or cruises even though it might not be the best usage of our points. We specific told agents that the only reason will stop me to become an owner is the locations of resorts or owned hotels are not the locations I need for my travels. We were told that was not as issues because Wyndham can help us to book hotels which are available in hotels.com by using my points but we might have to call agent to do so instead of booking online. Today was the first time I try to use the service by calling the travel team for my coming business trip and I was told I can’t use my points due to the hotel is not Wyndham owned. I spoke to few people on the phone and felt super disappointed the discripency between what we were told and what can we benefited from it. Also I found it very disturbed that I have to deal with this because I become an new owner. Please help me to clear with my rights as an new owner and if its not I was told when I purchased the time share I would like to rescind the contract. Be honest, I already told some of my friends about Wyndham and I’m regret I did that especially We made it very clear what we are looking for before we purchased it. As we all know who will have the time to look through all doc of the contract on the site and we trusted your agents by addressed our needs. I will still recommend my friends of your company because of other reasons but now when I felt we were cheated. Hopefully this statement will make you understand my frustration. After more than 2 weeks in dealing owner's care specialists, the most answer we got is " there is nothing I can do for you." if I was lucky enough to find someone to talk to.
I also provided the names of agent and the managers who sold the package to us to the owner's care service. but the people that we talked to 1 and half months ago seems to disappear from the surface of the earth. No one from sales department of Wyndham Grand Desert seems to exist to help me out.
I gave one star, only because there is no option for Zero star.
Arrive to hotel on 7/26/19 The was not ready had to wait a half hour to go in to room from a long 13 hour drive. When I into the room it a bad smell. The blankets was dirty stains the bathroom had cracks in the shower walls and the tub have a big rust stain. The pool had rust covers at the bottom of the pool. The are supposed to be white not brown had no chlorine in the pool. The smell of marijuana every outside the hotel. I left the hotel because of the SMELLY room and halfway. This hotel was the worst I ever been in. Your hotel need a huge up grade ghetto and run down. Awful Awful Awful. Worse hotel ever can not be rated to Awful. And couldn't stay left the same day. Because I was amazed how much this hotel was run down.
Stayed in Niagara Falls 7/24/19-7/7/27/19. Towel rack was digisting. I had to hang my washcloth on a hanger. Joshua, the front desk supervisor states he couldn't take anything off my stay because I paid
In full online. The look on his face was a look of disbelief and that he would have maintenance take care of it right away. I wasn't going to say anything about it, but after paying $547.19 for 3 nights, I thought something should have been taken off for the inconvenience. Please call me at 203-525-8917 and I will explain further. Confirmation number was 8110753100926.I would appreciate s response to my complaint.This is my third year staying at this hotel, and I never experienced anything like that. The address was 333 Rainbow Blvd, Niagara Falls, NY
LaQuinta in Reno Nevada is a CESSPOOL OF FILTH AND EXCREMENT AND THE CITY KNOWS AND DOES NOT CARE. LaQuinta KNOW''S AND DOES NOT CARE. OUR DOG WAS POISONED DURING OUR STAY ON JULY 12, 2019. WE LEFT THE FOLLOWING MORNING WITH A DOG COVERED IN BLISTERS, RED RASHING AND BOILD FROM HEAD TO TWO, VOMITING ALL NIGHT AND ALL THE WAY HOME UNTIL WE GOT HER TO EMERGENCY WHERE THE VET TOLD US THAT SHE HAD BEEN EXPOSED TO TOXIC CHEMICALS. OUR VACATION WAS RUINED AND WE THOUGHT OUR DOG WAS GOING TO DIE. I CALLED LA QUINTA, I CALLED WYNDHAM CUSTOMER SERVICE AND NOBODY WILL DO ANYTHING ABOUT IT. I WROTE AND CALLED THE HEALTH DEPARTMENT IN RENO NV AND NOW I'M CONTACTING A LAWYER AND THE MEDIA BECAUSE YOU PEOPLE DON'T GIVE A CRAP. I TOOK PICTURES AND VIDEO'S OF THE FILTHY, FILTHY CONDITIONS, STAINED CARPET, STAINED CHAIRS, URINE ON THE FLOOR, DIRTY CLOTHES IN THE CLOSET, MOLD IN THE TILES, RIPPED & STAINED CURTAINS, DRIP STAINS ON THE TELEPHONE AND CRADLE, FILTHY DIRTY AIR CONDITIONING VENT, LAYERS UPON LAYERS OF DUST ON THE HEADBOARD OF BOTH BEDS, ABSOLUTELY DEPLORABLE CONDITIONS, DANGEROUS TO HUMANS AND PETS, CARPETS THAT HAVE NEVER BEEN STEAM CLEANED AND PARVO LIVES IN CARPETS FOR NONE MONTHS AND IS DEADLY TO DOGS AND WE THOUGHT OUR DOG WAS DYING. I AM SO ANGRY AT THE STATE OF NEVADA FOR NOT DOING THEIR JOB AND I AM ANGRY THAT THE OWNER OF THIS LA QUINTA FOR ALLOWING THE PUBLIC HEALTH TO BE PUT AT RISK. THIS HAS BEEN GOING ON FOR YEARS AND NOBODY IS DOING ANYTHING ABOUT IT. I AM CONTACTING THE MEDIA AND A LAWYER.
I was overcharged for my stay at the La Quinta at North Myrtle Beach. My refunded still has not been refunded on my card and because of this I was charged overdraft fees from my bank. Sean Douglas the general manager is not calling me back nor giving me updates on anything. Very poor customer service. I’m contacting corporate now.
I stayed at the Wyndham Garden Hotel in San Diego near Sea World. I paid $274 for the Saturday night stay on July 27, 2019. When I initially pulled into the property I felt like I was at a low income project. The pool was very small and full of people. It looked 1/3 the size of the pool that was shown on the website. Outside the hotel rooms were people I was not interested in staying among. They were very low class. It looked as if a number of them were drug addicts. I went to the front desk and complained. I initially canceled the room, but decided to keep the room so I would not have to look for another. I have stayed at a Wyndham before in Orange County, CA and was very impressed. The rooms were very old and smelled bad. This was worse than a Motel 6. The company should be ashamed that they would continue to rent rooms at this property. I went for breakfast the next morning and they ran out of the majority of the items. I was told by the server they ran out. Very disappointed.
Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!
checked into a Super 8 Wyndam called Super 8 Beaux Bridge, 2008 Rees St, Beaux Bridge, LA 70517, tel 337-332-1114 on 6-29-19. we looked at the room and it was disgusting, dirty bathroom, stains on bedding, very old and damaged interior. we immediately went back to the registration desk to request a refund. on the way to get our refund, we talked to another guest in the parking lot who had found a hypodermic needle in his room bathroom and had gotten a refund and was leaving as well.
the place is a health hazard.
Room had mold up the wall on the side of the bed .
My self and 3 children walked into the room and had a hard time breathing because of the mold.
we left the hotel to find some where else to stay. My chest was hurting for two days after I left this room.
My children had watery eyes for about two days after plus had a hard time breathing even with the inhalers they are taking on a daily bases
. I do have pictures of this room as of now I can't send them to this computer I can when I get to my home. this hotel is in Knoxville I-75,Knoxville Tn,
Consult# 4275525 I was told someone would call me on this as of today 07/30/19 i have not recived a call.
317-607-2785 my husbands cell Patrick Huff,
I look forward to talking to you to figure out how to get this resolved.
I’m staying at the Days inn in Lubbock Texas 6025 Avenue A
The date is July 30, 2019 time is 1:16pm.
This is completely ridiculous and outrageous here! It’s already 1:16 and still no customer service for my room! On top of that the room has terrible water pressure and toilet hardly flushes. I don’t even have a working telephone here. I have to go to front which I have twice now on status of getting room service. The service here is terrible and I truly hope I don’t ever have to stay here again. As a guest I should not have to wait this long for some god damn room service!
We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed
We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
James C. Ballard
My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.
I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335
Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!
Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!
Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.
My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.
I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.
The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.
I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802
IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.
On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.
We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .
Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.
I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!
Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.
I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.
I want my money back. I am now finding out that the Wyndham timeshare is a scam
With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <email@example.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <firstname.lastname@example.org>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <email@example.com>
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
days inn Bowling green , ky 42104
We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.
I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2
Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this
Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.
I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.
I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.
Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay
Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.
We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!
This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.
The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.
We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th
Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.
I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.
We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??
Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.
If I could rate this zero or negative stars I would.
I stayed at this dump last night and wanted to share my experience with you. It was the dirtiest nastiest hotel I have ever stayed at in my life.
When I checked out this morning I told the general manager who was checking me out that it was the dirtiest , nastiest hotel I had ever stayed at in my life, his response, “good then don’t come back”.
I was stunned at his response and am pretty sure that Wyndham would not appreciate a GM saying that to a customer.
I will never stay at another LaQunita/Wyndham as long as I live, thanks to this slim ball.
I cannot believe you have hotels like this with your franchise name on them, and have scum like this GM representing them?
Sincerely, a very dissatisfied customer.
I called the LaQuinta by Wyndham, Richmond-Midlothian, 1301 Huguenot Rd., Midlothian, VA on August 15th, to make a reservation, requesting one of the rooms reserved for the Rosa Johnson 25th Anniversary celebration. However, when quoted a room rate of $121.00 by the Reservationist, I explained that according to the invitation the rate should have been $77.00. After being placed on a brief hold, the information I was referring to was found and a room was reserved with my credit card information. I was also told that a confirmation of the cancellation and my reservation would be emailed.
On August 24th, the day of the celebration, I traveled 80 miles from Hampton, VA to Richmond, VA, arriving at 4:00 p.m. to check into a room. After waiting in a line for 25 minutes, I was told by the Guest Service Representative that a room had not been reserved in my name. It was then that I checked my email and found that the cancellation of the $121.00 room rate had been sent, however a confirmation of the reservation that I made on the same day, August 15th had never been sent. The Representative, a young lady, behind the desk would not rent a room to me and asked that I step back because she had other guest in line that needed to check in. I explained that I now only had an hour to get dressed for a formal affair and I needed a room. However, because she could not find my reservation, she chose to ignored me and began to help another guest.
To avoid be late for the event, I felt I had no choice but to dressed in the public bathroom off the lobby. When the celebration was over, I called the hotel several times to see if I could get a room, however the phone just rang, cycling through some options but a live person never answered the phone. Therefore, I called The Hyatt Place Richmond/Chester hotel to reserve a room at a cost of $123.00 plus taxes.
On Monday, August 26th, at 11:06 a.m. and again at 7:49 p.m., I called the LaQuinta to speak with, Greg Havenor, the General Manager. I was transferred to his voice mail and I left a message and my phone number asking him to call me regarding my experience at his hotel. After not hearing from him, I called again on Tuesday, August 27th at 4:09 p.m. and was told that he was not present and again I left a voice message. He never returned my calls.
I am voicing this complaint in hopes that no one else will suffer such extremely poor customer service at the hands of the Reservationist, Guest Service Representative, and the General Manager. They all need to learn what entails good customer service. No other guest should have to be inconvenienced in this way or treated with such lack of interest or compassion. Because I was inconvenienced through no fault of my own, I am asking to be reimbursed for the additional cost I paid at the Hyatt Place Hotel because I was not allowed to stay at the LaQuinta. If you have questions and need additional information such as the copy of the receipt from the Hyatt Place, please feel free to call on me anytime. Thanks in advance for your consideration.
Shelia E. Bragg
On August 7, 2019 I called and made a reservation at your Milford, MA LaQuinta Hotel. My confirmation number is 88959EC006204 and the account/invoice number is 426-824462. We were given room number 403.
I was traveling with my 82 year old mother and would only be staying for 2 nights. I was told while making the reservation that there would be a mini-fridge in the room and that there was a pool at the hotel. Imagine my surprise when I got there and there wasn't either. I went to the front desk to inquire about the mini-fridge and was told that I would have had to reserve a room with one. I completely thought that I had, since I was told that there would be one in the room . There was no offer to change our room or to bring a fridge to our room.
When we first checked into the room, it was very hot and stuffy. I tried to adjust the air conditioner and discovered that I could not adjust it at all. There was also no shampoo in the room. The shower head is literally pulling out of the wall, and there is a large rust stain on the bottom of the tub. The toilet seat is a complete hazard as it is about to fall off. The hair dryer didn't work, either. After being gone for the day on Sunday, 8/25 we returned to the room and discovered that housecleaning had replaced the towels and emptied the garbage but didn't even bother to make the beds! We were hot, tired and thirsty so we tried to buy some soda from the vending machine but couldn't, because it was completely sold out, and the candy/chip vending machine wouldn't accept any money. At this point we were totally frustrated and just went across the street to the local Stop and Shop to by drinks.
We are very upset that this hotel seems to care nothing about its guests' comfort.
Musty room (115) perhaps water damaged in the past. Room 111 next door had same smell. non-adjustable shower-head.
No room service (clean towels, emptied trash cans, bed not made). The evening Front desk clerk unable to provide a clean set of towels.
Alarm was sounding and front desk clerk unable to disarm.
Plastic cover for eggs/sausage was broken. no handle.
SENT EMAIL TO HOTEL MGR.
Booking website does not allow travel agents the ability to type in the ARC number.
The area is grayed out.
No sense in booking if you cannot get a commission.
Date of Stay : 8/22/2019 - 8/25/19
Hotel Name : Days Inn
Hotel Location or Address : Bloomington Rd. Champaign IL (Hotel ID: 06796)
Confirmation Number: 82900EC015316
My Feedback :
I reserved Non-Smoking room in April of 2019 for a stay at this location in August of 2019. When we arrived on 8/22/19, we were given a room that had been smoked in for YEARS. Holes burned in chair, several old tar/nicotine stains on bathtub near commode, room smelled horrible! Smell gave me a headache. Was told by hotel staff that this was indeed a Non-Smoking room. That was a total BS lie! They would not swap room for me. The Non-Smoking rooms had No Smoking placards on all the doors, identifying them as Non-Smoking rooms, this room did not. Baby roaches were running around in the room. The carpet was dirty and full of cigarette smoke smell.
The reservation stated a total cost for three nights (with taxes & fees included) of $305.07. We were charged $310.08 with no explanation why we were charged more than previously stated. The room had a safe in it which we did not use, or even ask for a combination to open. I think I may have been charged for the use of the safe even though we did not ask for it or use it. It was not stated on the invoice. At any rate, attendant could not tell me why charges were $5.01 more than stated. We did not use any extra services during our stay.
Take this hotel off of your Wyndham website. It is not fitting for association with the Wyndham Corporation. If this is typical of your Days Inn management, count me, my family, and my friends out as a future customers.
Room was dirty upon arrival, unsure if it was cleaned at all. Still had dirty towels in the bathroom. Upon complaining front desk acted as if I was being too picky, as they didn't have time for complaints. Clerk at front desk insisted I had not paid for room ahead of time, and attempted to recharge my credit card, even after showing him receipt I had printed out. This was at The Pottsville/Frackville Ramada in Pottsville on August 22,2019. Unfortunately, I will not make another reservation at any Wyndham Hotel in the future.
To be specific, I am staying at Days Inn as of Aug. 25th thru 28th. 2019. I am in room 216. I am right under the (absurd idea) of the designated smoking area. I want to keep my window open at all times, but since people are constantly smoking right below me, I have to close my window. I have asthma and smoke is no friend of people with this condition.
If people are allowed to smoke around the area, then make is where people are not affected by it. Last time I was here I night, no hot water, no compensation for that.
I called the front desk, understanding but really they can do nothing about it, so it is up to the corporate office to do something!
I booked a room at the Super 8 by Wyndham Pierre SD for August 24, 2019, through the Expedia web site. My wife paid for the room charge at the time I made the reservation with her debit card. I got to the motel to check in and was asked for a debit card. I informed the clerk that I had already paid for the room and showed my itinerary and receipt. She advised me she still needed the card in case there were any "damages" to the room when I left. I was offended but gave her my debit card anyway. My debit card is different than the one my wife used to pay for the room. I stayed one night at the motel. When I got home and checked my account I was surprised to see a charge that day for the motel again. I immediately called the motel and was advised they made a mistake and would get it corrected. A few hours later I got a notification of a large charge to my checking account with my debit card. I checked with my bank and the motel had again charged me for the room and also attached another $291 charge on my debit card. I now had a total of $388.06 charged to my account. I was a little upset to say the least. I called my bank thinking my card was compromised by the motel employee and had a hold placed on the card. I then call the motel in Pierre where I stayed and was advised they would get it taken care of. I waited a couple hours and nothing was done. I called my bank again and they said the motel needed to call them with an authorization number to get the charges reversed. In the meantime, my account was now overdrawn and I could not even get gas for my car. I again called the motel and gave them the info to call my bank with an authorization number. Jordan from the motel assured me it would be taken care of right away. I checked again in a little while and only 2 of the charged were reversed. There was still the 2nd charge for the room. I again had to call the motel and get them to call my bank again with another authorization number. Finally at 3 minutes before my bank closes the charges were reversed. I don't know yet if there will be any overdraft charges showing up. Needless to say this was a big mess. I took a total of 3 hours out of my busy day of work to get this taken care of. I believe between the bank and the motel I made about 10 phone calls before they got it figured out and taken care of. I don't understand how this can happen and really there is no excuse for this to happen. I almost left the motel and asked for my money back to begin with. It took a good 15 minutes to even get someone to come to the office to get me checked in. The customer relations at this motel is horrible. The motel itself was nice and I did not have any issues with the room or amenities. In fact, I appreciated the fact that the room was so clean and the linen was all very fresh. I am very disappointed, however, if the mess with my debit card. I don't think I will be staying at the Super 8 in Pierre again. My actual charge room for everything I went through should have actually be refunded also as a courtesy. I hope there is some employee reprimands and retraining happening at the Pierre Super 8 motel. I can be reached at 605-484-5817 should you have any questions or wish to discuss this matter further. Thank you.
I purchased one night "get away" through Groupon in May and arranged for a King Room with Whirlpool at the Niagara River Location for August 25. On August 21st I phoned the property to confirm the reservation.
I spoke with the Front Desk Clerk who guaranteed me that there was no such reservation and they were completely booked for that date. I immediately contacted Groupon who said there was a reservation but it was under my email address. I called back and spoke to a person who identified himself as the manager. The upshot of a rude encounter was that there was NO RECORD OF A RESERVATION and I was out of luck.
I contacted Groupon and was told they would get back to me. They were not able to confirm the reservation at the 72 hour prior mark so we cancelled our plans.
On Friday night at 8pm we finally heard that there was in fact a room available. But by that time we could not rebook everything.
I repeatedly mentioned that we have a special needs child an doing things at the last minute is impossible.
I just heard from Groupon that YOUR PEOPLE have arbitrarily decided that since I didnt cancel 72 hours prior to the check in I was going to have to forfeit my payment.
Do I need to point out that it was YOUR staff that said there was no reservation. How was I to cancel a reservation that didnt exist?
I believe you have stolen my money through an act of fraud. And I think this is a disgusting way of doing business.
Please review your records and let me know when we can rebook the room that we have already paid for.
We stayed at the La Quinta inn Wyndham 1975 S. Colorado Denver cherry creek is what they advertise and that is false it was not in the Cherry Creek area... ( When not familiar with area you rely on info from pictures) My room was terrible, bathroom tub was dirty, floor was dirty , dead bag on the floor in bathroom, hot and cold water faucet was in reverse, linens on bed stained ,rug didn’t look vacuumed ,found several articles of no value on the floor.. was there for a wedding ...welcome package was left at the desk and for me to receive it I had to go ask for it I had booked two rooms To be close together which they did accommodate us on that and they did print my boarding passes so I do give them a thumbs up on that one but there was no refrigerator and a microwave I would never ever recommend this motel..
I stayed 08-23-2019 and 08-24-2019 rm 261
My name is Kawanee Johnson, I stayed in room 305 At Wingate @ Wyndam in Destin, FL from August 16 through August 18, 2019. I have been accused of damages which I have been asking for more detailed pictures of the damages since August 19th. I do not understand the delay in this request. There was certainly no delay in placing an extra charge on my credit card. In fact, there was not even so much as a courtesy call before placing that charge on my card. Could you please forward me your policy that shows you can automatically charge a credit card for additional charges without even a courtesy call.
I am absolutely disappointed and appalled that your hotel would assume that damages were done by your guests rather than considering possibilities. I'm sure that we created no damages. So perhaps someone who entered the room once we left created damages. Or, perhaps they were damages that were concealed by previous guests and not found until we left. We did not create any damages, I think it is a shame that we are being blamed for this without consideration of other possibilities.
Our room serviced on the 17th, which means they are saying damages occurred after that service was completed. Unfortunately, we didn’t think we needed to take pictures of the room before we left. I was told that an inspector came out and inspected the room and claimed that the counter was burned and heavily damaged, can you please provide copy of that report?
We look forward to hearing from you and reviewing the information we requested.
Thank you for your time.
We had just had a house fire and lost everything ,my son and his family lived with us ,so we put him at the Baymont inn Sullivan mo.While staying there someone stole over $600 worth of new clothes,then they went in again and stole a Kindle tablet and $1.25 in change.We ask the management to look at videos to see if they could see anyone carrying stuff out of the room.they informed me they didn't have time.But they complained they took 3 bags of trash out.i moved them to a different motel because of the steeling.we did file a police report,but if it got carried out by house keeping in trash bags,how can we prove anything.
We attempted to stay at the Days Inn at the Jacksonville, Florida airport. We were told when we called from the airport that there was a room. When we arrived, we were told the reservation phone number had been saying that for 3 days but that there weren't any rooms. Oh, did I mention this was at midnight. It was too late to call anyone else and run around trying to find a room. We ended up driving home 3 hours a away.
Why would a large corporation like Wyndam Resorts not be able to fix a phone service for 3 - 4 days? Very disappointing. Will never call a Days Inn or Wyndam property again. Why should I bother?
Sincerely, Jeanne Leonard
I stayed at the Wyndham Garden Shreveport 18-22 August . I accidentally forgot a photo album on the desk. When I called the front desk on 3 different occasions, I was told it wasn’t found. This was my mom’s last photo album and the pictures are irreplaceable! There should be a policy in place for lost and found items! This is unacceptable! I will never stay at this hotel again.
The whole experience was a nightmare from the smell of the hallway the condition of the room the parking the lack of service I would like to discuss this further with someone in detail. 100 characters is not enough space
Front desk and restaurant staff were helpful. Hotel is a little shabby with mold in shower. But my biggest complaint, we forgot a photo album and housekeeping threw it away.
Well let me start by saying i am absolutely disappointed in the quality of a hotel accompanied with the Wyndham name. My husband,myself and. My mother traveled to Hannibal mo for a one night stay at the days inn to a festival. I read the online reviews for the hotel prior and it was rated 3.5. So not perfect but i did not expect disgusting! Ive never been so embarrassed to take my family somewhere! We reseved two separate room each as bad as the other. Poor service awful rooms! The furniture was stained, the manager was smoking cannabis outside the hotel when we arrived and was rude. The manage refused to give me her name or twll me who the general manager was. Our rooms were not ready at check in and they said i would have to go speak with the cleaning staff to see when it would be ready! The cleaning staff were eating McDonald's and smoking while cleaning rooms, cussing at eachother! I found a bug crawling on the towel in the bathroom. The sheets had stains. There were ripped lampshades and non working lights, missing smoke detectors, and a soda machine that had been broken into. The carepts were so stained they left socks black. Ine of the room was missing a chair the other had a chair so stained i was afraid to touch it! There were old matresses and broken furniture at the end of the building. I photographed everything. I truely feel so disappointed in a hotel associated with the Wyndham name! I will be sharing my experience so hopefully another family will not endure this experience . I will be staying with a different chain from now on! Shame on you for letting this place get so bad! If you would like to see the photos please email me.
I reserved a room at a wyndom property inadvertently. Then cancelled because I had mistaken the date on the reservation. They canceled. I then ended up mistaking the motel for a separate wyndom property because I did not get a confirmation I was charged for one night at two separate properties on the same night in the same town. We only stayed in one. I will file a dispute with my bank card for the unused hotel.
Needing a hotel for one night with late arrival and wanting the accommodations to be close to the event, my daughter-in-law found the Wyndham North Hollywood, Super 8 motel. Relying on the reputation of the name Wyndham she booked it for me. Following the event I checked in around
10 pm, and was extremely disappointed. The check-in clerk was very curt, and insisted on getting another credit card and ID, though the room hadbeen paid for. "to make sure the charge had gone through" - ! He gave me a key card, and instructions that if I had problems opening the door,to call him so he could open the door for me! I managed with the help from the occupant of the room next to mine, who happened to arrive from the pool. I enter the room - the most depressing hotel room I have ever seen. Turns out to be a room for handicapped - huge, - dark beige paint on walls, , no pictures on the walls, no lamps next to bed, a desk avoid of anything - no paper/pen/information, no chairs except for the office chair in front on the desk. - Bathroom was enormous (to facilitate wheelchair, I assume). It was late, and I did not have the energy to walk all the way to the clerk to request another room so I stayed. Checking out around 9:30 am I went to get a cup of coffee in the lobby! Could not believe my eyes, - dark and dingy, the couch was repaired with duct tape - only cereal and some old oranges were offered (plus the coffee) ! and this motel uses the Wyndham name!! And for this They had the audacity to charge $145.99 plus tax $20.44 = total $166.43.
I would strongly recommend an inspection of this property - sorely needs some TLC - and courtesies.
FYI - I am a senior lady - well travelled, and have stayed at the Wyndham resorts - therefore my disappointment. Perhaps this property is
a franchise? in that case they are not representing the Wyndham name in the proper way.
Upon entering the Buena Vista hotel in Orlando, FL we were greeted by a Wyndam Resort employee that was stationed at the first desk with the Expedia Expert sign displayed. He told us before we booked our room at the hotel that if we booked the hotel he would gice us discounted tickets to Disney World. We accepted the offer because our goal to stay on budget was met with the offer. We did everything asked including providing our Id's to him. He then gave us a proce on 4. Day hopper plus fastpass for 2 people for 652 amd said that was half of what Disney charged at the gate. We had our money out ready to pay and he said the system would not let him enter our info and he was calling his manager. We were told 3 times that we would have our tickets no later than 8am today. When we went to the desk this morming we were greeted by 2 other employees who were completely lost and pretty much blew us off statimg they didnt know what we were talking about. Even went to the extent to ask the customer behind me if he could help them. How dare him! I am a guest at this hotel. He also overlooked my concerns and passed them off. I will not let this be until it is justified. I have lost an entire day and also being forced to settle for what I can get when I could have stayed within Disney and had my tickets purchased yesterday. I have also complained to Buena Vista Suites, Good Neigbor hotel contacts, and am going to complain to Disney ticket center amd Disney World customer service, alomg with the better business bureau. This is horrible business done as an affiliated parter of Disney ticket sales, it is scandolous, and overall lacks the class of the resort status you carry to employee people who completely scam customers of another hotel partner and then to have employees to follow up with totally disregard you as a customer. I will pay full price for my tickets but I will not stop until my voice is heard. It is amazing how far an apology and just the attention to my concerns would have gone before I reached this point. I do not know what you can do address this issue but your name is affiliated, and these are employees of the company in which your name is postered all over and I intend to address this until someone takes responsibility. Thank you in advance.
Very disappointed in my current stay. Before making the reservation I called to make sure there was a restaurant on site which I was told yes. Also if there is washers and dryers and I was told yes. I checked it in on the 20th until the 24th of August so I am still here. They put us in a room where the air was not working. I called the front desk and the lady said you just got there you ha e to wait for it to cool off. It was 83 degrees. I waited one hour and called back down and she said you have to wait and maintenance has to come up. They checked it out and said you u need to go to another room. I called the front desk again and told her what they said. Her reply well when maintenance comes and tells me I will move you to another room. Another hour goes by. Finally I call again and maintenance shows up and gave us a key card to another room. No refrigerator and no ice bucket and no microwave. I called and told them I needed a refrigerator for my medicine. Now we go to the next day the 21st. We get up go down for breakfast restaurant is closed for remodeling which that is not what we were told. No fridge no ice bucket no microwave. I went down and she wrote a work order and she said it will be in my room when. I get back later that day. 4 pm on the 21st still nothing. I call and finally they bring a small fridge that the freezer part is all frozen. It needed defrosted and no ice bucket. They said you never asked for one. Finally they bring an ice bucket that was dirty so I had to clean it. Now for the best part. I do not l ow of the link will work but this is what we listened to most of the night from the air conditioner in the new room we have. Called front desk again and said I was a problem and needed to deal with it. I can not get a refund and my check out is not till the 24th. What am I suppose to do. Let’s see what the next days bring. Asked to speak to a manager and still nothing. Copy the link and hopefully you will hear what we had to listen to most of the time. Oh yeah wanted to wash clothes the only washer and dryers are on the third floor where we were put. Guess what out of order. Need to employees in all areas and new manager. Needs updated badly. There is so much more but I was thinking Ltd there s no one to contact but the manager and she would not contact me. I have a video recording but I can not upload it.
Aug 19 we stayed in room 217 at the Baymont Inn & Suites by Wyndham, 1133 Belmont Ave. Lincoln, NE. The bathroom fan did not work, the telephone did not work (no dial tone), there was no room darkening shade so all night the room was light from the outside lights. Also the second floor ice machine did not work and the spa was closed. Not good for your reputation.
We have 2 female lacrosse teams(Team NS Bantam and Midget girls) staying at the Ramada in Coquitlam British Columbia Canada.
At first site I was surprised that the Ramada and Wynhdam names are associated with this overpriced ‘hotel’.
There have been numerous issues with many rooms our teams are paying for.
Personally with our room we experienced the following...so far...
-on the first night of arrival after travelling across the country to get here we open our room to find on the bathroom floor pubic and head hairs from the previous guests.
-dirt, stains and hairs on the white sheets on both beds
-a ball of hair on the floor under the table by the window, like someone pulled it from their brush and tossed it on the floor
-our key cards to the rooms had to be reprogrammed multiple times
-the top of the mini fridge has a layer of filth on it
-remnants of something not cleaned off the sink counter
I had to go to the office after 10:00pm to get new sheet sets when we were trying to go to bed. And then back to the office again for new pillow covers when we found one of them stained.
These issues were brought up with service clerk on the front desk and he said a report on the room would be started.
There are families here with us that have small children and enjoy the hotel pool experience. The pool is advertised as open from 10:00am-10:00pm. There is no mention on the hotel website or has there been anything said during any
More multiple trips to the front desk to have the key cards reprogrammed throughout the day.
The hairs on the floor were also brought up with the day shift the next morning and they said they would talk to the cleaners to make sure it was dealt with.
I also told one of the cleaners on our wing about it when I saw them.
When we got back to the room around supper time, after our room had been ‘cleaned’, I checked to make sure everything was dealt with.
Unfortunately the ball of hair under the table was not touched, still sitting in the same spot.
Also found more stains on the new bedding and had to ask to have them changed again.
There were a few parents that met with the manager and he was not receptive to any complaints about the cost or condition of the rooms. He basically said there will be no changing the price we have to pay even with all the issues.
A parent has also called and launched an official complaint, ref #4297289.
I’ve waited to send this email hoping we would enjoy the rest of our stay but the first couple of days have just made the stay here unenjoyable for many of us.
Unfortunately I can only attach 5 pictures to this complaint to show some of the other reasons this ‘hotel’ is overpriced.
Something a worker at the front desk told my wife when she was getting key cards reprogrammed again was that the rooms cost more money this week because of the lacrosse tournament we came here for.
From a ‘Very dissatisfied guest’
Please contact me at...
We stayed in the Howard Johnson’s locates in Newburgh NY for a 4 night stay . We arrived late and unloaded the car and went into a room that had big holes in the bathroom wall Had 1/4 of a roll of toilet paper on the roll and no backups Both boxes of tissues were sitting there empty. I proceed to brush my teeth and now I find the sink is clogged . Being late went to bed and figured I would wait till morning to complain to front desk . So morning arrives I go to make myself a cup of coffee in the room and I find a used coffee pod still in the machine . How the heck can you operate a hotel this way We complained to front desk nicely ,wasn’t her fault She was going to inform manager As Wyndham timeshare owners we try to stay at Wyndham hotels when we need to do somewhere and no resort is in the area You should be ASHAMED of being affiliated with these hotels !!!
booked a hotel in July in Maine. Cancelled the reservation days before the arrival date. Recieved email confirmation. I was still charged for the room. I have faxed the credit card statement twice, the say they are not getting. I would like a refund and stop getting the runaround
We stayed at a La Quinta by Wyndham hotel in Silverthorne, Colorado and it was terrible. Spent almost $400 for two nights. We checked in on Aug 9. Went into our first room (which was very dirty)The baseboards were falling off. There was water damage in the bathroom. The AC and phone didn't work. Went to the front desk to tell them these things didn't work. I was told oh this room was supposed to be closed for maintenance.So they gave me and my family (husband and 2 kids) another room. We went to dinner and came back washed our hands and the sink wouldn't drain. Called the front desk about it and got our 3rd room. Opened the curtains to find black mold around the window. The day we were to check out (Sunday Aug 11th, check out time not till 11am) house keeping tried to walk in on us at 930am. There was no knock, no announcement. Luckily I had the door chain locked. As we were. checking out I asked the girl at the front ,Kayla, if there was a manager I could speak with. She said the manager doesn't work on Sundays. I thought it was weird that there was no management on the property. I proceeded to tell her about our stay and she said she would give the information to the manager the next day. She was going to keep the booking open until the manager had a chance to review everything. My credit card was charged before I was able to speak to any manager. On Tuesday Aug 13th I still had not heard back from anyone so I called the hotel. I spoke with Colton and he told me Mary the manager wouldn't be in until later that afternoon and there was no one to speak to. I said ok here is the situation please have her call me. I never received a phone call. I then tried to call on Wednesday and the phones were not working. I called Thursday and the phones were not working. I finally found an email address and figured I would try to send an email. I got a response from Mary the General Manager who apparently is on bed rest while pregnant. I emailed her my situation on Friday and then didnt hear anything from her. I sent a follow up email on Aug 21st asking if there was someone else I should be speaking to while she was on bed rest. I was told she was the only one who could help me. She looked up my reservation and emailed me a new invoice giving me a $75 credit. I emailed her back and asked if it was accurate that I was getting a $75 credit. She said yes I emailed it over. I said ok I would like to request a full nights refund. I said I had to have 3 different rooms and the last room had black mold in it. House keeping tried to walk in on us. I think a full night refund seems fair. Her response to me was I apologize for the inconvenience but unfortunately no additional refund will be given on this account. This whole experience was terrible. The customer service at the hotel was ok. I find it ridiculous and unacceptable that there is only one manager at this property and she is not even there. No wonder this property is in shambles. I don't know if this will fall on deaf ears or not but I wanted to get this over to corporate in hopes that someone cares about customer service and how people are being treated and how this property needs major help. I have attached images of the black mold around the window. Thanks for your time.
Can't click on less than one star. Stayed at Days Inn Panama City Beach - Only thing nice was the pool area and it could stand some cleaning up. The rooms were described as renovated however:
* all of the chairs with upholstery was molded
* lamp in room had light bulbs that didn't fit
* breakfast was the exact same every morning - when staying for a week a little variety would have been nice.
* curtains did not cover the window completely - not wide enough to cover the window
* balcony - could not enjoy sitting on it because the air conditioning unit blew hot air directly on the seating area
* Grounds in general were dirty and smelly
* Elevator inspection certificates were expired
* Seemed as if elevators were never cleaned
* The housekeeping & maintenance staff were very nice however, Front Desk Clerks left a lot to be desired
This facility is definitely not worthy of carrying the name of Wyndham!
So sorry we failed to take photos of the above mentioned issues. Trust me, we will never stay there again. Way over-priced for that facility - much better options on the beach.
Ramada operated under the Wyndham Hotel Group (UK)
To Whom it may concern,
My family ( the Ciquera’s) stayed at The Ramada Jerusalem On June 5,6,7, and 8.Although the accommodates were nice we had a incident that was very disturbing to us. I went down in the morning to use the gym and my wife was just about to take a shower.
Just as she was about to enter the bathroom two young men barged into the room without knocking and said they were there to clean up the room, my wife had no clothes on and was shocked that they just barged in the room without knocking.
My wife then went to the front deck to complain and brought me with her. We spoke to Michal Issan the reception manager and then David Tucker the general Manager. They both apologized for what happened and took off any incidentals that were on the bill. They also told us they fired the one man that barged into the room. When I asked if this was the standard procedure for entering the room they said no since there were many people staying at the hotel (Israel birth right people) they needed to turn the rooms fast. David said that if you were part of that group they do not always identify themselves before they enter a room? I found that strange.
I have stayed in hundreds of hotels rooms in my life and I cannot remember anyone ever entering a room without knocking. I believe this should be addressed with your hotel staff. Commonsense would say to knock no matter how busy you were….How long does it take?
Thank you for addressing this situation hopefully no one else will have to experience this embarrassing moment again !
208 Fringe Tree Dr.
West Chester ,Pa. 19380
I stayed at the Days Inn at 1150 Banksville Rd. Pittsburgh, PA 15216. The place was filthy and gross. I could not sleep in bed or use the facility. I stayed in room 108 for $175.00. Wow, this place needs cleaned thoroughly before someone catches something. There was blood splatters on the wall by the frig., shit splatters on the ceiling above the bed and crud all through the bathroom corners and tiles. I took several photos. I will attach. My friend got us the rooms and his room was no better. I will never stay there or a Days Inn again and I travel a lot. The place needs remodeled or closed down. Mt friend payed for the rooms for he is a member and also travels much. He needs his money back in full and I want compensated for having to spend a night there. I will never get that night back for I could not sleep in that environment. The place also smelled like a cigarette butt. Please inspect this building and do something about it. I have already called Wyndham and was told to put all on this sight. I have more photos but it would only let me upload 5. You can contact me at 3309883870.
Visiting my kids in NC all the way from MT before I leave overseas for a year and the hotel we are in is literally disgusting. We have dirty carpet that looks like it hasn't been cleaned or vacuumed in a year. We have no tables or chairs in the room, broken light, room that smells like cigarettes, dirty bathroom, and the breakfast was a complete joke. Everything is out or missing/broken for breakfast. I have a few more days here and I'm dreading it now. Very bad experience here. PLEASE STAY CLEAR OF THE I-95 CROSS CREEK BAYMONT INN and SUITES in Fayetteville, NC.
We booked a room at your motel 8 in Milford Ct. We had move in day for our Daughter at U of Nee Heaven. Was just for one night. Thought welll. 100 bucks for a room one night would be ok.
We were alarmed pulling in with the looks of the parking lot. Still went to the front desk. They gave us room 212. Had to go buy 2 guys sitting on crates smoking weed. The Bathroom door was kicked or punched so it was badly damaged and would not close.
We entered the room. Bugs on the floor. Took a look in the bathroom. It was ransacked! Things pulled off the wall toilet paper just put up on a window ledge. The shower was not clean. No towels.
Beds were made? Nothing else cleaned. Walls had stains all over. The curtains would not close.
Soo we exited the room. I got my wife and Daughter locked back in our car. As I took them to the car we saw needles in on the stairs.
I went back to the front desk. The lady at the desk did not want to return my money and looked shocked at my request. I told her I would call the police and I called our credit card company to cancel the transaction.
She played around on the computer then said she took care of it? She could not and did not give me any receipt? I told if I needed to make a seen I would. But it would be better to just give my my money back on the card.
I did not make any seen as 2 people entered the lobby.
We told our story to the Holiday in express Milford and they gave us a great deal on a very nice and clean room.
I am telling you this as you need to investigate this hotel.
I have been in what is called low budget hotels in the past and have not seen anything like this! Disgusting to have your name behind a hotel or even have a franchise represent your total name!!!!
We will never stay at any Wyndham hotel again!
I hate to write any negative reviews but this was bad.
The aircon was so noisy we had to
keep turning it off and on all night. So it got hot in there. We were watching the storm and the rain started pouring in from the top of the window. No back on the remote over the batteries. Cigarette butts between the bed and night stand. Coffee pot cord to sort to plug in. Nails all over the floor. No pain bag for ice bucket. We paid 140.00 bucks for this awful room. We expected alittle more from this room. This was our first trip to Colorado and this room really sucked. I was told by the front desk the next morning that the manager would call me about refunds or discount. Silence is all I get. I work for wyndhams hotels and this room isn't up to their standards. We stayed on Aug 9 and check out the 10.
The room was covered in human fluids everywhere for the ceiling to the floor. The bathroom light didn’t work and they had no maintenance person available to change the light in the bathroom. Every wall was stained and dirty. When I was calling the front office the phone was so disgusting that I didn’t even put it up to my face! I spent 80$ on cleaning products and over and hour with my sister cleaning; Before I would bring my son and nephew into the room!!! There was absolutely no other hotels available or I would have left!
The most disgusting hotel I’ve ever stayed in my life! This place should be condemned!!! I was charged 288$$ to stay in this nightmare!
I had a reservation made thru Travelocity for check-in on Wed 8/21-8/23 with Americinn in Davenport, Ia. An agency was paying for for the 2 rooms for both nights and called in with their credit card info. When we went to check-in, the clerk said we could only have one room because only one room had cleared. They tried to charge my credit card even though they were instructed repeatedly via phone calls and when we attempted to check in. My wife called the hotel to verify payment had been received and there were no issues and the clerk stated everything was fine. Evidently there was a lack of communication between the first shift agent and second shift because the second agent stated I was to call the agency back because they had only given the last four numbers of her card, so the second room couldn't be rented.
The agent as well as the assistant manager stated that by going thru Travelocity we were using a third party and they do not honor third party reservations. Needless to say, we will not be staying at that motel and are second thinking about staying at other Wyndham hotels if this is an example of how your corporation handles guests. We are also rethinking our membership to Wyndham. I hope there is a way to make amends so we do not take our future business elsewhere.
I had made a reservation at the Hawthorne in Indianapolis IN on Founders way for August 14th to the 16th thru Booking.com with my Mastercard when I got to the hotel that evening with my daughter and my 4 month old grandson I went to the front desk to check in and my card was declined I tried all 3 of my bank cards and they were all declined I had called my bank while I was there to inquire as to why but they told me my card was working properly. Needless to say I was very embarrassed and emotional with my grandson and daughter waiting in a parking lot unable to check in I am still not understanding why this happened when the other guest were able to check in with no problems I ended up having to find last minute accommodation so that my grandson could out of the heat and my card worked perfectly fine at another hotel THIS WAS VERY UNACCEPTABLE I will never book a stay at any Wyndham hotels again
I checked in to the ramada inn on july 3rd 2019. Since about july 7th, i have been harrassed and made to feel uncomfortable to the point i wont even come out of my room when certain staff are working. Ive been yelled at and embareassed by an employee yelling at me in the lobby in front of others telling me that i needed to change my outfit. (Everything on me was covered). I wasnt aware there was a dress code. My credit card has been over charged by this same person on more than one occasion. On or around july 12th i went to pay my room and was rudely told i had to pay $190 or i had to leave. I packed all my things, which was a ton of stuff and checked out just to book my room online for $50. 74 and check back in 4 hours later. Thats happened twice. Another day this woman barged in my room while i had no clothes on and was yelling "pack it up! Its time to go!" She insisted all rooms were booked and there was nowhere for me to stay. Again, i packed my things up and after speaking with the manager i was able to unpack my things snd stay. Everyday she harrasses me for something. Today shes insisting i owe more money than i owe. Im getting ready to go address that now. She is a black woman and i am a white woman. I feel that thats why she picks at me. I pulled her to the side yesterday and told her i apologize for whatever i may have done. She very rudely and snippy said, "my job is to be courteous, and thats just what ill do!". As a paying customer, i have never felt more uncomfortable or been treated so poorly at any establishment in my life. A friend of mine stopped to see me 2 days ago. Hes a military police officer and has a service dog. She threatened to throw me out because of the dog. Embarrassed again, i made him leave. He did stop at the front desk and inform her of the law. Something needs to be done.
STAYED AT SUPER 8 BY WYndham in Mansfield Ohio on 16 August. Not typically a Super 8 guest but all that was available, saw that it had Wyndham name so booked. Forced to have smoking room, understand. Two cords to BOTH bed lights cut. Called desk, nothing. At 9pm the last light went out. Only bathroom light now working. Side door leading to outside was unlocked all night no operating card key scanner for this door...just open. Bedding looked very very worn and dirty.Would like a voucher for future use, and I will not ever stay at a Super 8 again. Thank you Amy Vaughn
I am stunned by the poor customer service that I have received from this group. I was finally successful in setting up my account after being a La Quinta rewards member. The experience was ridiculous as I was transferred and hung up on numerous times. Additionally, the obvious aloofness of the call center operators is equally concerning as it was apparent that they could care less about my issues. To top everything off, I have now come to find out that none of my points from La Quinta have transferred to this new account. Is this correct? Am I really going to be punished because you absorbed a brand that I had been loyal too? Please help me understand the rationale of this. It took considerable time to finally activate this account to finally do so and see that I am starting from zero. There are too many customer service focused brands out there for me to bang my head against the wall and tolerate this kind of treatment. Let me know so that if I need to I can deactivate my account and abandon your brands. I will also be reporting this treatment to our corporate travel department so that they may make a determination on if they want to continue to utilize your brands. I am at a complete loss from this experience.
Had to jump through several hoops as one department could not help another. Asked for a managers contact information and received this response
"I do apologize, I do not have the email that you are asking for. " How is that even possible? This is perhaps the worst example of customer service that I have received in awhile.
We stayed at your hotel in Vorhees N.J. 2 weekends in a row while traveling to Virginia. We had 2 connecting rooms. There were 7 of us in our family traveling. The first weekend everything was ok except for the bites. We think they were fleas.
The second weekend we had a DIRTY ROOM. There were pumpkin seeds and other stuff in the bed when we pulled down the sheets. The floor was dirty and there was food in the chair! GROSS! The other bed had some red stuff on the sheets.
When I called the desk, he said there were no other rooms and no one else was working. If we wanted new sheets, we had to come down and get them ourselves and change our own beds. This took 3 trips because he didn’t give us everything we needed. This is unacceptable....
I then went to the laundry to wash our beach clothes and that room smelled like VOMIT! The soap thing didn’t work either, it was empty.
As if that all wasn’t bad enough, breakfast the next day was egg white rounds, soggy tater tots and ham. Not a breakfast most people would like....
I am expecting a full refund on my stay. This is by far the worst experience I’ve ever had at a hotel and I travel a LOT!
This is my second letter, I’ve called Lena Rivera twice and left messages as well as left a message at front desk before we checked out.
We rented from the Carolinian Beach Resort in Myrtle Beach SC from 8/1-8/9/2/19. The place was loaded with cockroaches and filthy. I contacted the front desk. They came up and put some spray around the place. I called a couple times because the cockroaches were getting more and more each day. They were climbing up the walls etc. The manager told me that SC is a humid area and cockroaches are attracted to humidity and therefore they have a hard time controlling them. well that maybe true, but i travel to alot of humid places and i have NEVER HAD TO STAY WITH COCKROACHES!! the manager said they would follow up with a vacuuming after they sprayed. Well I had to call two days before they did the vacuuming. The garbage was not emptied each day like it was suppose to which of course would attract bugs. I had to call several times to get new towels. When they did come they would take the garbage and old towels and leave them in the hallway for several days. The bathroom sink water would not go down, the door to the balcony would not open and housekeeping when they did come - i believe 2ce for those 9 days - made the beds with the sandy sheet. We paid $2655 for this so called "suite". The cockroaches are what put us over the edge! the manager said maybe they would have a room to move us to the next day but never called and said they had one. We couldn't afford at that point after paying $2655 to move to another place and we were with the Youth Baseball National and this is the hotel we had to stay at. If we didnt stay at their recommended hotels, we would get a large fine. Wyndham Resorts are suppose to be a good chain and these conditions should not have been. We are trying to get half our rent refunded. They allowed $500 but that is no where enough for the conditions and what we went through living with cockroaches. I do have pictures of these cockroaches if needed.
booked alakai wyndham hotel in wisc. dells for 8/18/2019 thru 8/20/2019 through the wyndham rewards website to accumulate points. recieved confirmation email stating check in time at 3pm...arrived 20 min early...was rudely told i am too early, I showed email printed confirmation and was again rudely told " this is a lie"...."you may use the pool and we will call you when room is ready" ( this is from front staff employee named Juan).......vacationing with 4 young grandchildren...used pool, was NEVER called for room....at 4pm went to desk to be told :"now you can check in".......such disrespect and NO hospitality toward customer! I would have walked out if it wasnt for the fact that i take my grandkids to dells only once per year and they were looking forward to the stay! The suite was nice: clean and great cleaning staff and breakfast staff!!. The outdoor pool was icy cold and the indoor slide pool was temp. shut down to a malfunction however was fixed in a timely manner...the wifi is almost non existent which is almost unexcusable in this day and age...and although the pool was open on time, the kiddie slide area was not....i spoke with front desk...Juan was suppose to turn slides on but didnt for whatever reason and another employee came in and did it......didnt quite understand that action!!? Upon departure, I brought my complaints to the front desk but to different staff and was taken to the "owner" ( Tom? ). He apologized and offered one more night stay for free..this was not doable due to childrens school registration, etc. He then offered 25$ off my bill which is a generous thing to do, however if i was offered a free night, I think the "right" thing to do is take off one of my night stays fee! The kids loved the place and pool and would love to come again but I am reserved. I will be waiting for a response from corporate before I leave my review on alakai website and trip advisor. Im hoping things are made right so I can bring my grandkids back without having to deal with such a disgruntled employee!
THIS HOTEL IS DEPLORABLE AND BELOW LA QUINTA IN STANDARDS...DIRTY CARPET, DIRTY CHAIR/COUCH, DIRTY WINDOW (HORRIBLE VIEW), AIR CONDITIONER BANGED ALL NIGHT, DOG POOP SMELL IN HALLWAY AND DIRTY CARPET, MELDEW/MOLD ON HALLWAY WALLS AND ROOM OLD FURNITURE!!! UPGRADES REQUIRED ASAP AT THIS HOTEL!!! ADDITIONALLY, DESK CLERK DIDN'T INQUIRE ON HOW WAS MY STAY UPON ME CHECKING OUT. I'LL NEVER STAY AT THIS PARTICULAR HOTEL AGAIN!!! I WISHED I WOULD'VE TAKEN PICTURES OR DID A VIDEO!!!
We make the best of everything, it was our anniversary so we had to laugh things off.
Disappointed at check-in. It was last minute, she was very busy but confused. There was a suite available, wanted to impress my lady so really didn't care how much. But, she said she wasn't authorized to give a discount. Specifically a military veteran discount. I stay in hotels very frequently and this is my first time being denied. I have to say I will go out of my way to avoid your hotels in the future.
Next and probably the most laughable, at some wee hours in the morning, the fire alarm starts going off. Of course I ran out and check our status. We were the only room. It went off, we went back to sleep and BAM! Went off again. Continued to go off more frequently so I went down to the front desk. She blamed it on the bathtub that we hadn't used. Then she asked if I had checked the batteries! She stated the service guy was coming in soon and she would send him up. He got there after 0800, took a while trying to get the unit open (he also stated he had just started so wasn't familiar) then he finally fixed it. I am attaching a pic of the fix. (He removed the unit and didn't return!!)
Again, I really liked the hotel. Felt sorry for the elderly women I interacted with behind the desk. Not too knowledgeable. Disappointed in the fact that the check-in couldn't allow even a 10% discount. Come on...10% of $160 is $16!!! It may have brought me back!
1SG, US Army
I have already replied to the La Quinta Inn and Suites by Wyndham in Pawcatuck, CT., but I am not satisfied with the results. The woman to whom I responded is Dana. She replied to my initial email apologizing for any inconvenience, but, when I replied back to her requesting that I receive some compensation or voucher due to several interruptions in our night's sleep as we was awakened twice in the middle of the night by a barking dog, I did not receive a reply. I am hoping that you will honor my request; we spent $170 for the night and did not get to sleep half the night. I am disappointed that my initial request was not honored and that my second email was ignored. I look forward to hearing from you.
Thanks you for your consideration.
My complain is every time I call Wyndham support for my rewards they hang up on me today for an example I was hung up on four different occasions all because I want to know why my points ain't being calculated and every time I give my Rewards membership to one of your hotels they say that my name is doesn't correspond with any rewards and I want to know why and if this is the case then maybe I need to stay at different hotels and tell her all my friends and everyone I know to stay away from wyndhams
I left my room this morning at 6:00 am to go move my things from my home I was moving out of. My 19 year old son was here. I made sure to take the do not disturb sign off the door. My son said the maid came and he asked her to come back in 20 minutes so he could get dressed.When I got back around 2:30 there was a note that said the maid could not clean because The do not disturb sign was on the door. Obviously a lie. I called the front desk and was told they would send a maid. After 45 minutes I called again and the guy at the front desk was rude and almost hung up on me. He just said I’ll send someone. Well here it is 4:17 and We still have no clean towels or cups or coffee. I would like a credit on my bill for this. I have a lot of choices for Hotels and there are many that have maid service. I am so Disappointed in this Hotel. I’m tired from moving and I don’t feel like dealing with this. I thought being gone most of the day, the room would be cleaned by the time I got back. You need to hire better people. Rude people do nothing for your business but ruin it.
Toledo itself is a nice city. They have many nice attractions, good people, and many opportunities. But this hotel is an absolute disgrace to our city's motto of "You will do better in Toledo". This Days Inn on Miami street in Toledo should be shut down, torn down, and or rebuilt. The website definitely gives this hotel a good look. As a consumer, you could be easily fooled. Upon check in things seemed as normal as they could be for a $51 room in this area. We did not expect a 4 star hotel. But what we got was hotel infested with bugs. When opening the drawer to the desk, we saw three live bugs, (which later turned out to be roaches) scrambling to get away. The front desk was called, they came to the room and sprayed it with roach spray and sprinkled a white powder around the base of the room. They stated, the problem should be fixed and we should no longer have any problems. So in the morning as we opened the refrigerator to get our food we noticed roaches crawling all over the refrigerator, on our items, falling from the top of the refrigerator. It was horrible, We noticed at least one baby roach on the clean bed linen. We booked for three days, and was refunded two. They would not refund the first night although the horrific experience was shared with them. You need to send a rep to check it out. They have different rooms on different floors. Some are renovated, some are not. Don't let them fool you.
08/16/19 – 08/19/19 Russ / Kowalewski Party
My son and his friends rented two rooms (222 & 224) at the Days Inn Hershey PA for 3 nights @ over $200 a night, spending over $1,200 dollars to enjoy a long weekend at Hershey Park. After they checked-out and were several hours away from the hotel he realized that he accidentally forgot his pillow in the room. When he got home he called the hotel and spoke with "EMI" who asked him what color it was. He identified it as being in a blue pillow case, she acknowledged that they had the pillow and wanted a credit card to charge him to ship it back to him. At that point I got on the phone with her and explained how much they had just spent at the hotel and asked her to please make a customer accommodation. She said "NO" we don't do that, again I reiterated how much they had just spent there. She still refused. I asked to speak with a manager and she told me no one was on site, finally she said the assistant manager was on the phone. and I could hold for her, I said I would hold. After 15 minutes she came back on and asked if I still wanted to hold, I said yes, and then said you know it isn't going to make a difference the rules are the rules and then we were disconnected. I called back and again "EMI" refused to give me the name of the manager and was unable to make a decision to send me back the pillow free of charge. Then she kept claiming the phone was breaking up (same phone I was using before and did not have an issue with) she was very unhelpful and would not provide any contact info so I could get in touch with someone who could help. Then she told me she was the only one I could speak with and starting going on and on about how other customer have left items etc and I am not the only one so basically "Too Bad on me"...... I then asked for the corporate office and she again refused to provide any info. I told her to hold on to the pillow as I would find the number myself and get in touch with corporate to have the pillow sent back. I then went on line looked up the Corporate office for the Days Inn by Wyndham Hershey PA, 350 West Chocolate Avenue, Hershey, Pennsylvania 17033350. I called the Guest support # 1-800-466-1589 the call was answered by an Automated system which kept telling me someone would be with me shortly and then after being on hold for about 10 minutes the phone finally seemed to transfer over and ring, however it kept ringing and ringing over 20 times and no one picked up. I hung up and tried again, this time I let it ring over 50 times at which point it cut off and hung up on me. I then tried the number for the corporate office # 973-753-6000. Unless you know the person's extension all you can do here is go back to the Guest support which offers the option to have a call back but that doesn't work it it cuts you off so then you have to call back and stay on the line which now tells you the mail box is full and no one can help you at this time. This is completely ridiculous. My only option is to file this compliant on line and hope and pray for a reply. Sounds to me like no one wants to take care of the customer.... Again over $1,200 spent in the hotel and I can't get anyone to provide basic customer service. Meanwhile there were some minor issues with the rooms which they choose to overlook understanding that occasionally things go wrong. The refrigerator was not plugged in and they had brought food for the evening knowing they would be getting back late from the park. Unfortunately all their food and drinks were warm because of this. The shower drained very slow so they needed to clean out the tub between people and for some reason on the last night the WiFi wasn't working. I myself have stayed at Wyndham many times and usually have had a good experience. However, I am very disappointed with the customer service level being provided here. Wyndham a huge corporation that relies on accommodating customers to build their brand and there is no access to a live person who has the authority to rectify a problem... Please, please have someone get back to me or better yet call the hotel and have then send me back my son's pillow. 89 Haven Avenue Ronkonkoma NY 11779. Please Help !!!!
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