Hampton Inn

I was assured that all measure were being taken by Hampton Inn that the hotel sanitize the rooms since I was concerned Covid nurses were being bused to hotel and they were had occupancy on all 4 floors of Hotel.

I check in at 4:30 pm and as I walked down the hallway to my room I observed dirty linen on the floors outside of the rooms.

How is this considered sanitary?

These nurses are being contracted to work in an area in Texas where COVID-19 is rapid and highest occurrence in the Nation.

This is not at all in trying to keep the occupants safe!

I spoke to the person working at the front desk and expressed my concerns.

The manager was not available and not expected to be in until tomorrow.

He was going to ask them to call me about my complaint.

This is also unacceptable that a…

I booked a 2 queen bed room at the Hampton Inn in Brooklyn Park Minnesota for Saturday August 1st.

All of the information I received prior to getting there that day was great.

The problems started once we drove to the hotel Upon arriving in the parking lot we noted that there were no cars in the lot.

Upon driving under the awning to the building I noted a note on the door-it said to go the Home 2 You next door.

The sign on the door was very faded and the sides of the page were rolling inward to cover some of the message -go thing there were 2 signs there so you could get the message between the 2 of them.

Checking in a the Home 2 You we were greeted by a very friendly young man who was very kind and nice.

He was able to get us the last room on the first floor as I had requested but…

Checked into Hampton Inn 11th street.

Va.

Beach, Va room 402-July 9th and checked out july 14th @ over $300 / night.

Left charger in when check out 14th.

E-Mailed Bobbie Sales Mgr. on 14th.

She gave to Asst.

Mgr. to follow up to please check room.

Was told next cleaning crew would check on.

Old flip phone hard to find..

Finally sent another.

E-Mail Telling them go to Elevator Push 4th floor -go to room 402 and check and check on..

My wife and I. always stayed @ Hampton Inn.

Guess when busy why try and help customer.

See Jane Run....

Planning more trips to Beach to visit family.

How sad..

Other than that people very professional Except Management.....

I'm currently staying at Hampton inn Virginia beach.

The staff is wonderful!

I was in room 513 and the room was dirty.

Had mold on wall and ceiling.

Attachment shows mold on ceiling.

The carpets need scrubbed and vacuumed.

The hallways are hot.

I was informed we would have access to gym and pool.

Well no pool or gym.

We were told hot breakfast and no hot breakfast.

I just stayed two nights in Bluffton S.

C. and had a horrible experience!!

The staff was not receptive and highly unfriendly, there were gnats and roaches in the room, there was no water pressure and the tub wouldn’t drain, the floor appeared unvacumed, the air conditioner had a terribly dirty filter so it wasn’t up to par, and the hallways smelled like sewage.

This was a trip l had been planning for a while.

There was no manager on duty l was told so nothing was resolved.

Was unaware of current room cleaning guidelines due to virus.

My father asked about room getting cleaned and manager over staff started to get rude with him then manager told my dad in front of other customers “he didn’t have to be rude”!

No reason as an employee to speak like that to a current guest especially in front of other guests!

Reservations were made in advance for 2 rooms and only had one ready upon arrival...receptionist at front deck was ride and arguing with children at the pool...cops were in the lobby due to unprofessionalism dealings between between receptionists and mother of children...the trash cans were over flowing in trash cans in lobby and pool area...my son slipped in entrance to the building entering the building from pool due to floor being wet for lack of available towels at pool...and lastly drugs were being rolled up and smoked at pool in front of my 4 children

The room was not clean well they did not care hair left on the wall in bathroom leftover food in the fridge and nothing done about it bad business I want a refund my food spoiled because I did not put anything in the fridge due to leftover food mine stayed out over night and spoiled it was 33$ I would like for Hilton to pay me back

Would just love to know how an employee and inwood wv location can be late basically everyday and still have a job

On 4/11/20 I stayed at the Hampton Inn at 26 River Street in Cortland N.

Y. .

I called the front the desk on the morning of my stay to book my room.

Upon my arrival at the hotel I walked into the lobby which was completely surrounded by tarps and plastic sheeting because the entire lobby was being renovated.

It was very loud and dusty due to the construction that was taking place.

After driving for four hours this was a very unpleasant surprise.

I drove to Cortland to see my son who is a junior at Cortland University.

I am a police officer in the New York City area and was looking to spend a quiet night in your hotel .

I told the desk clerk that the machinery was quite loud and she responded that I wouldn't hear it on the third floor.

When I went to my room I went to the ice…

I'm concerned about your employees.

Why aren't they wearing masks?

It's not only for their protection but for your guests also.

I recently stayed with a friend at the downtown location in Gainesville, Fl.

No one was wearing masks.

Also most people working through this Panademic are getting Hazard pay.

What are you doing to help and protect your Employees who are standing with you?

WalMart, Circle K and many other companies are providing masks and extra pay.

This virus is possibly going to be around thru August.

Do something now before anymore people get exposed due to greed and negligence.

Hampton Inn on 3182 Hendersonville Hwy had rooms left when I arrived 9pm on 4/14/20.

However she refused to allow me to have room due to I was from out of town.

She said only state workers are to have the rooms.

Stated it was a state order!

That was a lie because I meet others staying there that was not a state workers including the woman in lobby talking to me in front of your counter employee.

I stated at the Ramada Inn because there was no state order for hotels to only allow state workers to rent rooms.

Im going to put this in social media.

Your customer service has dropped to a very low level no matter where I travel.

Dog friendly BUT dogs are allowed throughout the hotel.

Being allergic my first choice is a dog free hotel but I have stayed at other dog friendly hotels that only allow dogs on a specific floor.

Never again will I stay at a Hampton with this policy.

Bath was updated but the room was not.

Couch should be thrown out.

Am visiting the Hampton Inn in Dumfries, Va.

You have a senoir manager a white lady here who is very rude to customers service and projects a racist image.

I came to check on the rates during the World shut down stage.

She is charging me 112 plus dollars a night.

No Excuses here??

This woman needs to be removed from her office and post.

Am a veteran also and in the service industry myself.

Unsatisfactory the lowest score I can give and I will not recommend any of my members to visit this location.

On 3/18/2020 we were traveling through PA on the interstate and needed to make a reservation.

We called your 800 number and requested a room in Harrisburgh PA on the highway which was pet friendly.

Your associate, as we later discovered, set us up with a room in Mechanicsburgh, 20 miles from the highway.

This was not acceptable, so we called your customer service and we were treated badly.

Instead of understanding our plight, we were told we would lose our payment even though all we needed was to have our reservation switched to our original requested location.

Very frustrating, so we called Mechanicsburgh Hampton Inn and spoke to Mike.

He understood completely and went to the trouble of finding us an appropriate room just south of Harrisburgh in Carlisle PA.

He handled the…

Made a non refundable reservation with Expedia at the Marathon location.

Had to cancel due to the Covid19 pandemic.

Called Expedia to cancel and the gentleman called the Hotel on my behalf in order to get a courtesy refund.

The front desk manager told him no refunds but I could book another date before December 31st.

The Expedia representative was even surprised at the response.

Everyone I have cancelled with associated with this trip has been cooperative and sympathetic and have been refunded all my money.

Never again will I use one of your Hotels again.

Hampton Inn Marathon Check in 3/21 check out 3/22.

Confirmation #93316556

On a recent trip to Florida and Kentucky, we stayed at Hampton Inns in five different locations.

We chose to stay at Hampton Inns because of the consistency we have experienced during previous stays.

In other words, we know what to expect.

The rooms are consistent, the amenities are consistent, the breakfasts are consistent, the service is consistent, the cleanliness is consistent, and so on.

You always know what you are going to get.

On this trip, we had the same good, consistent experience at Hamptons in London KY, Valdosta GA, Dunedin FL, and McDonough GA.

However, our stay in our final location at 2251 Elkhorn Road in Lexington KY was definitely not up to the standards we have come to expect.

We checked in later in the evening, around 9 p.m. and the first little tweak was that…

When I stopped and asked for the price of a room I was told it was 116.

10.

When I checked out I had to ask for a receipt and it was not 116.

10, it was 135.

04.

I questioned the price thinking she had forgot the senior discount but she said there was all of these other charges, like taxes and fees.

She should have told me the exact price when I confronted her with "how much would a room be".

She was not going to give me my receipt until I had asked for one.

I'm sure the reason is because the quote was not as told.

I travel a good bit and I usually have a better experience than this.

The shower head in the shower had a huge hole around it as if someone could film you showering.

There was rust all over the pipes and it was not clean at all.

I thought I was staying at a top of…

I stayed at the Hampton Mission Viejo, Ca on Nov 10 and 11 for a wedding.

I reserved and paid for 2 rooms for each night. $257.

04 each.

The hotel billed me for three additional rooms at $128.

52 each ($385.

56).

When I called, then emailed to explain that these were not my reservations, that I was there and I paid for the rooms I reserved (reservation # 85113776) the manager said there was nothing she could do, that I made the reservations and she can not credit my account.

I still have the email confirmation for the two rooms I reserved, nothing further was received about additional rooms.

I did not make these reservations and I am very disappointed with the abrupt brush off I received.

I have reported the charges to my credit card company as fraudulent so I won't be out the…

I am pretty sure that sending this email will amount to nothing but I just had to make one last effort to express how incredibly frustrated my experience so far has been.

I am staying at the Hampton Inn Charlotte University Place for a week-long training.

Two weeks ago my boss and I called the hotel to make my reservation.

That phone call took over 30 minutes and both my boss and I basically had to scream over the phone for the person on the other end to be able to hear us.

I am not sure if it was a poor connection or why that happened.

We had to repeat and spell out information many times and that also happened when we had to provide the card information.

Despite these issues, the women over the phone said the confirmation was booked and everything is fine.

Yesterday when I called…

The Hampton Inn, Daytona Beach Shores is a time bomb waiting to explode when someone gets killed due to the lack of parking.

This property, per the front desk employee, has 110 rooms and 110 parking places.

At least 1/4 of the total parking is across the street.

The street is South Atlantic Blvd. (Highway A1A) where the routine traffic is heavy; VERY HEAVY during vacation season.

Not lighted, no crosswalk...

NOTHING for safety.

Also, people with handicap parking permits and/or Diamond status with Hilton park across the street due to parking shortages.

PLEASE DO SOMETHING ABOUT PARKING BEFORE IT IS TOO LATE!

Thank you...

Bob Monk

To Whom it may concern,

We had a terrible stay at the Hampton Lincoln IL location, and I've tried contacting the General Manager Damon Priddy 3 times via phone (left voice mail with no return calls), as well as sent the following email on 7/10 with no response:

Mr.

Priddy,

After 3 voicemail messages I am contacting you via this email regarding an issue my family experienced while staying at the Hampton Inn – Lincoln location during the nights of 5/31 & 6/1 (2 rooms for 2 nights).

Upon making reservations, my wife was not informed of the fact your 3rd floor allowed for smoking rooms.

Unfortunately, we have a couple of kids in our family who have negative reactions to second hand smoke.

We certainly would have made alternative arrangements if we knew we’d be subjected to cigarette…

I am and have been a Hilton Honor's member for many years.

I was recently in Milford, CT for work on June 4, 2019 which during this time I stayed at the Hampton Inn in Milford.

After checking out on June 5, 2019, I later found out after leaving the left my prescription reading glasses on the night stand.

I immediately contact the hotel to informed them that I had left my glasses and if there was anyway that they could sent to me.

I was informed that my glasses could be sent to be via FedEx and that this was something that they do frequently.

I was informed that my credit card number on file would be used for the charge and the glasses would also be sent to the address which the hotel had on file.

I agreed.

I called back later in the day to obtain a tracking number and was informed…

I stayed at this location for one night on 7/5.

We were told the rate would be $139 flat plus $14 for the parking garage.

The pending charge on my credit card was $185, so my boyfriend went down to the desk to inquire and we were assured that once the charge cleared it would be for the right amount.

The payment did end up clearing, but the charge was for over $170.

We have called back MULTIPLE times and are always told the manager that was there that night is not working, there is no manager working, or placed on extended holds.

Adjusting the rate and giving us the refund after YOUR ERROR seems like a pretty simple operation and should not require us to call back day after day.

Today we finally got the original manager, Sam, on the phone and she said she would get it taken care of…

Hello, I have been trying for the last two weeks to reserve a block of rooms at the Hampton Inn in Morehead, KY (500 Hampton) for my company SRG Global's Business conference taking place in the area.

I have been told to call back due to vacation without any additional contact given.

I tried using your online portal, reservation counter and received very little help with no response.

I again called the hotel directly today and was told again to call back because the sales rep is too busy.

Once again, no additional contact was given nor did they take any of my information.

I didn't realize when trying to reserve up to 30 rooms for a week was such poor business for a company and it was my responsibility to chase a hotel for service.