Hampton Inn

I am attempting to send this complaint for the second time because your system did not allow my first submission.

I recently stayed at the Hampton Inn & Suites in Streetsboro, OH from May 3-5, 2019.

Today I checked my credit card account and found a charge of $251.

15.

My "actual" bill was $228.

32.

Today I called the hotel where I stayed and Eddie, who had checked me in, explained that your company automatically attaches fees to the the bill in the event incidental expenses may be charged to the room.

There were none.

I adamantly oppose this policy of attaching ghost charges to my bill without prior knowledge.

Now I have to spend more time and effort following up to see if the REAL charges stick and the other one with fake charges goes away.

I will probably not stay here again…

I recently stayed at the Hampton Inn & Suites in Streetsboro, OH from May 3-5, 2019.

Today I noticed that the "actual" bill ($228.

32) I received on May 5 when checking out was less than a charge ($251.

15) that was attached to my credit card account on May 3.

Eddie, who checked me in, said that when he first ran my card that there would be NO charge, and that when I checked out that I would be paying what I owed.

He explained over the phone today, much to my displeasure, that your company automatically attaches fees to the the bill in the event incidental expenses may be charged to the room.

There were none.

I adamantly oppose this policy of attaching ghost charges to my bill without prior knowledge.

Now I have to spend more time and effort following up to see if the REAL charges…

Pool broken, gym being remodeled, no WiFi, no cream cheese for bagel ran out can order until tomorrow my stay is for week I’m on a business trip this is a hot mess.

I was advised to utilize neighboring hotels WiFi‼️ WHAT⁉️This is 3rd Worldish was planning on utilizing all amenities yet none available ‼️Very disappointed ‼️Hampton on 253 129th st in Thornton CO

One star is far too generous for the Hampton I stayed in.

IT WAS NOTHING MORE THAN A FLOP HOUSE!!!

There are NO amenities for the general patron.

I stayed at the downtown Tulsa inn that is right across the street from the big entertainment arena.

This was the closest hotel to the arena, which is why I chose it.

I am in a wheelchair and didn't want to have to find a parking place where I could unload my chair in the heavy traffic before a concert.

I arrived a day early as I had to travel and knew I would be tired.

It was POURING down rain and there was no overhang, or awning to unload my ELECTRIC chair, as well as NO where to park.

YOU HAVE TO PAY TO PARK ON TOP OF PAYING A VERY HIGH PRICE TO STAY HERE!!!

There is NO bellman to help you unload or get your bags in.

There is NO…

My wife and I came to colonial heights, on Sat.

Apr.

27th for a friends wedding.

We checked into room 320 and begin to get dressed.

When we open the curtains there was bugs on the window ledge above the air conditioning unit.

We called the front desk , they said they would send someone to check it out.

After waiting a long period of time we saw the ladies cleaning some other rooms and ask if she would come clean the window ledge and she did right away.

Later the maintenance man came, sprayed the window ledge with Raid and put a towel on the window ledge .

We then went to the wedding.

After returning from the wedding about midnight, we went to the room and saw bugs in the ceiling in the corner , and when we pulled the sheets back bugs was crawling on the sheets.

My wife began to…

My room cleaned timely manner.

I was out of my for five hours and came back to find my room was not properly cleaned so I had in lobby until room was cleaned.

This caused me inconvenience.

I book with a licence travel rep my reservation request a handicap accessible bathroom arrived on may 32019 around 1134 spoke before i arrive to Victoria staff desk clerk told her we were traveling on Amtrak train I was in a sleeping room because of handicap disability got to hotel was given a room by a young gentleman last night was told no room to meet my needs would be available until Sunday check in time I am hurting in lower back trying to climb up off the toilet on the floor had total knee replacement surgery knee never was able to fully healed this has been a nightmare my husband Robert Green use his chase credit card to pay in full for room I deserve a full refund he said I was not going to be charged for last night I am online now looking for a room to meet my needs this is awful…

It would not allow me to give 0 Stars.

When I called the Customer Service Supervisor to discuss this policy she hung up on me.

Very professional!

Trying to book a room at IUP College in Indiana,PA so that I can see my daughter graduate from grad school.

Hampton Inn has two rooms left.

I only need it for one night to see her graduate and then move her home.

Indiana is a small town and everything is booked.

HAMPTON INN WILL ONLY LET YOU BOOK IF YOU BOOK FOR TWO NIGHT.

There reason because of the high demand.

This is a crime that this company can take advantage of people and get away with it.

I WILL NEVER STAY AT ANOTHER HAMPTON INN AS LONG AS I LIVE.

I WILL SLEEP OUTSIDE FIRST.

Plan to also post on Facebook so others know how you take advantage of people.

We stayed at the Hampton Inn-Birmingham Mountain Brook 4/30/2019.

When we checked into our room there wss black hair in the tub and by the toilet.

The halls were unclean and smelled musty.

The next morning we wanted to eat breakfast.

This area was not clean and the pillows on the benches were sticky and dirty.

We just left to get breakfast at a place that was welcoming.

Very disappointed in this faci6.

We usually stay at Hampton Inns but when we tried to make a reservation at Hampton Inn we were sent to this location that they described as newly renovated and very nice.

Very disappointed and may reconsider our future choices.

On May 1st, I reserved a room at Hampton Inn in Ashley, SC for one night.

We left St Simons Island and planned a day visit in Charleston before going home to Ohio.

We had spent a night at Hampton Inn in Rock Port, SC on our way to St.

Simons the week before.

We actually were ready to leave Charleston much sooner than anticipated and wanted to head home.

I contacted Hampton Inn in Ashley to ask if we could transfer our reservation to Rock Hill to be closer to home the next morning and were told we could not do so.

I’d appreciate an explanation as to why I was denied this request.

When we travel, I always try to book our rooms at the Hampton, we’ve always been pleased with them.

Denying this small request, in my opinion, is not very customer friendly.

I’m very disappointed with this…

I answered a survey from hotel about our stay.

There was a reply about our stay and a promise of adding points back onto card because of unsatisfactory stay.

We were told our points would be issued back to us in 5 days.

We have not seen that happening.

I’m writing to you now to see if you can remedy this situation.

Thank you.

Christine Doak

Our stay recently was April 26-30 2019 at your Jacksonville Beach Hotel.

For the entire stay we did not have hot water only cold showers.

It would start as warm but change over to cold soon after.

I only had housekeeping show up one of the four days with one of those days being a knock at my door and handing me towels that was it.

Our toilet kept clogging and when I opened the balcony door to step out a bar fell down from the door and hit me in the head.

I complained everyday about what was going on and only on the final day did someone look into it.

Extremely disappointed especially with what I had to pay per night for a room there.

Will never go back and most certainly will give a review.

My husband and I recently stayed at the Hampton Inn in Madison GA.

There was an issue with our room so we filled out a survey.

The general manager guaranteed a refund for this particular night.

We stayed there on 2 separate occasions.

The 2nd time there were no issues.

However, she never issued the refund regardless of the 2 emails she sent saying she would.

We would appreciate it if someone would intervene and handle the situation!

Thanks-you!

My stay at Hampton Inn in Hillsboro, Tx did not meet expectations and ratings shown does not depict the truth.

This property does not have suites with kitchenettes yet you have people staying there for several weeks cooking on hot plates.

That's illegal.

Odors filled the hall and my room of cooked food and burnt popcorn.

I was told by staff member, to excuse the odor people cooking in their rooms.

Pillows were flat, beds very uncomfortable.

Pool did not have water.

Staff member stated pool will not have water until after Labor Day.

My husband and I spoke to staff members, managers and yet nothing was resolved.

100% Guaranteed Policy was not implemented and should be with a full reimbursement of my stay.

Please email me or call me.

Behernandez6091@gmail.com 956-648-2001 Benny…

Stolen wallet

Hampton Inn College Park, MD 20740 overcharged my VISA by $236.

75 during my stay 3/30/19-4/2/19.

I have made four attempts to speak with management to have my money refunded.

Each time I spoke with a desk clerk, I was told that the Manager handles this.

Each time the manager was unavailable.

Though I left my contact information, the female manager nor the male manager called me back.

I am frustrated and will seek legal action to get my money back.

The desk clerk charged my account the full amount during my stay.

I asked to split the bill half and half so they charged me again without removing the previous full amount.

Two charges showed up on my VISA $236.

75 and $118.

37.

One charge showed up on my roommates bill of $118.

37.

They've received double payment.

I will not…

The staff is pleasant and helpful and the rooms are clean, but the use of single use plastics is insane!

I have not seen such a blatant disregard for plastic use in years!

Recycling infrastructure and use of more sustainable cutlery at breakfast is a must if this hotel chain does not want to seem completely dated.

We tried to check in at 3:15 p m on 4/28/2019 room not ready; waited until 4:55 p m before room was ready.

We have dealt with very slow elevator service because one was inoperable.

Now today one was Supposed to work; doesn’t - had to walk 5 flights.

My husband is disabled & cannot motivate steps.

I must also mention these sofas are the worst I’ve ever experienced.

I’ve stay d here for years.

This year has been disappointing.

Please get this place back on par!

Oh, forgot to mention after I walked 5 flights, keys were being reprogrammed my room key wouldn’t work.

Thankfully, someone was in room to let me in.

My husband and I have done extensive traveling and have stayed at the Hampton Inn the majority of the time.

We are staying at the one on Jekyll Island and never have we seen such incompetent employees.

It is dirty everywhere you turn from the elevators to the dining area to the coffee bar and our suite.

This morning I went to get coffee - there was an empty half and half container and there coffee mate was gone.

The cups were just about gone along with everything else and on top of that it needed a thorough scrubbing.

The decorative objects haven’t seen a good washing in forever.

The floors in the elevators need moping - beverage spills, pool water you name it.

Our room is another disaster they don’t even know enough to scour the sink and toilet each day - totally disgusting- they…

we stayed at the Hampton in panama city beach, locked out 5-7 times. had fire , no discount , no sorry, no help. but staff always gets on says they helped everyone that night that stayed when the fire happened. but now every time I book a hotel I don't even look for a Hampton cause of this , the staff would not make it right. take away the fire what about getting locked out of our room so much. would hope corporate would step up and make it right.

This is the worst Hampton property we have ever stayed in.

1) mold in shower , 2) toilet not cleaned properly, 3) lock on balcony door does not work, 4) balcony has spider webs and or cobwebs all over ceiling area and did not get cleaned even though reported 5) Breakfast area food not maintained for food at 9:15 am.

When told that there was no orange juice nobody fixed,, all fruit was gone 6) statues around coffee area have not been dusted in weeks, 7) have to tell room cleaning people how to clean.

We are gold hhonor members and this is unlike ANY experience at a Hampton facility we have ever had.

Floyd M DuBois

Would not stay there again in Tannersville PA.

Staff was not trained at all.

Went to check in Saturday 4-27.

Booked directly with hotel.

Tried to charge a different rate than what was sent to us in email.

When asked to speak to the manager, he came to the desk, said "I don't have time to deal with this shit", changed the rate and walked a way without speaking directly to myself or my wife.

I hope that this is not the kind of service that you promote from your managers because it is beyond ridiculous.

If this is the kind of service that is promoted by your management, I will make sure that the company I work for takes their business elsewhere.

I hope to hear from someone directly.

My number is 586-214-1099.

The folks above us we're jumping off the bed running around the room ( sounded like a junvenile birthday party gone crazy and so I called the front desk to complain.

I told them I needed my sleep we had my grandmother's funeral the next day and needed our rest.

They said they would take care of it.

An hour later we are still waiting for some peace.

This was on the 28th of April at the Hampton inn in Danville Illinois in room 212.

They have made are stay very stresseful in an already stressful time

I am trying to get my money back for the second night.

We left early.

The hotel was staff.

Checked in 2 hours late missed our dinner reservations.

There was drinking by the pool.

We requested a cot wasn’t told did not have any very disappointed with the whole experience.

Please let me know what you can do to refund my money since the Manager did nothing to help me.

908-642-3468.

Karina