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Write for Us Hampton Inn Complaints Continued... (Page 5)
427+ reviews added so far. Upset? Call Hampton Inn corporate: 1-800-HAMPTON
Checked in and out within hours due to bedbugs in room. I was told by the clerk that there were no other rooms available so if I choose not to stay they couldn't help me. I was truly out done, who wants to choose to stay in a room with bedbugs. It was explained to me that i would not be charged money woukd gi back on my card in about five days. i stated i understand what you are saying but coukd you pkease give me something in writing staring i wont be charged. she said she couldnt provide me we such. i told her tgat im traveling from out of town and do t want ti fet hone and never see my money and have no proof but a picture of the bugs.
Another toung lady started her shift and helped with tge matter...but still didt want to document no charge. i had to literally act loke a fool and threaten to knock on every doir and inform tgem of bedbugs in the facility. Then she made the notation, after to long if going backwards and forward. So, being without hotel money to stay anywhere else if i wanted to...i had to travel back home to baltimore from nc. I was out raged. I was told the manager couldn't be reached over tge weekend. Not only do I want my money back, but want a complimentary stay at a location where I feel comfortable.
We were extremely disappointed with our stay at the Hampton Inn at Tarpons Inn, Florida. We had to ask to change our first room because of the smell of cigarette smoke in the room. The staff was very accommodating and changed our room. We were not happy with our second room because it was 1) dirty; 2) wall paper was peeling off the wall; 3) coffee machine dirty; 4) upholstery on the chair was stained and dirty; 5) mold on the ice machine; 6) broken tile; 7) no hot water at lavatory sink; 8) disable bar was broken; and 9) bad lighting in bathroom. I took pictures evidencing the aforementioned conditions. I am a Hilton Honors Award member and never stayed at a Hampton Inn where I encountered these conditions. Please do not hesitate to contact me.
I made a previous complaint, had no idea it would be posted actually thought it was going to the complaint department. Also, thought I deleted it due to numerous typos. But, the fact still remains that it was the worst experience ever.
I made reservation to stay at the hampton Inn in Manhattan, kansas two weeks ago for my businees trip for the federal government. Upon arriving to my businees that I was investigating I found a Marriot right across the street from the company. Having to work their two days and long hours I went to the Marriot and asked them of room availability, and they had one available. I asked the clerk to give me the phone njumber of the Hampton Inn in Manhattan, Kansas so I could try to cancel.
I received the phone number from the clerk and called the HJampton Inn in Manhattan. I was advised by the desk clerk that the hotel was not sold out and that I would be charged since I did not give a 24 hour notification. The clerk also told me to call back because if the hampton could sell my ropom I would not be charged. JUpon completing my appointment for the day I returned to the Marriot and inquired again about a room for the evening . The clerk (a new person) said one was available, and I again asked for the Hampton Inn's phone number in Manhattan, Kansas. the clerk from the Marriot gave me a phone number and I called waht I thought was the hampton Inn in Manhattan, kansas. a clerk answered the phone and I advised her that I had made reservations and wanted to cancel if my room could be sold.
The clerk stated that she could not find my name in the log book, and she further stated that because she couldn't find my name that the reservation must have been cancelled. So at that time I accepted a room at the Marriot Hotel. After dinner that evening I called agaion to the Hampton Inn and found out that my reservations had not been cancelled and that the clerk at the Marriot had given me the wrong number, and that the number she gave me was for the local Hamption in Junction City, Kansas. the clerk that told me my reservations were cancelled was Ashley. Now I am stuck with two hotel bills for the same nite, and it looks like I tried to commit fraud to the federal government, as my government credit card shows two hotel bills for the same nite. I asked the manager for the Hampton Inn in Manhattan that since I was being charged could I stay at the hotel.
After traveling over 7 hours with three small children on our first vacation in 10 years, (the best I could manage was 2 days off) we arrived at the Hampton Inn in Arcata CA with which we had made reservations 4 months ahead of time, only to be told that our room had been given away 45 minutes prior because there was something wrong with the card number in their file. They called our home, obviously to no answer due to fact that it was 400 miles away and we were driving.
By now I have a wife and three kids crying in the car with nowhere to go and the only thing offered is the number to some no name roach motel. The only reason we were going to stay there was because they have been decent in the past. It is a full hour away from anything we had planned on doing on our short visit. They haven't offered to do anything to make it right. The 10 year old looking desk jockey had the power and authority to ruin our weekend but none whatsoever when it came to saving it. I'll definitely not use a Hampton owned business again if this is their policy towards customers and families.
We are an honor member and we have stayed at several of your other chains of hotels including the Hampton Inn. Are experience has always been pleasant and rooms in the past have always been neat and clean. In our most recent stay at the Camarillo, California Hampton Inn our visit was not pleasurable. The Hotel is under construction the whole first floor was stripped of all furniture and construction workers were in most of the rooms hanging wall paper. This is the way we had to enter the building to get to our room on the 3rd floor. The hotel is in dire need of a renovation and should not be open to the public during the renovation.
The comforter in the room looked like it had been washed repeatly and the was extremely lumpy the bed was hard and uncomfortable. Had we known the condition of this hotel we would havc selected another hotel in the area but we have always had such a nice experience in the past. The cost of the room was $143.60 plus another $25.00 our confirmation number is 85089388 we would really appreciate being reimbursed for the the expenses incurred.
When I checked in on the 23 of jan. the lady at the front desk was very nice. When I got to the room on the 5 th floor thought that was nice. In the room there was no safe. I have iPad cash other valuables I wanted To put in the safe while at the mecum action.the wi fi only works in half of the room not at the desk. First night was fine but second day when back to the room from dinner the key did not work. Went down and The girl ran it through the machine and I went back up.
Still not working. Noticed the phone by the elevator So tried to call down to the front desk but no answer so back down again. Girl said I will call matinance I went Back up but no one. Getting frustrated so called again and this time she answered and said the same thing. He will be up. Finally he got the door opened.
We booked 2 rooms for arrival 02/28/13-departing 03/02/13, one for my wife and I another a friend (who paid for there 1 room ) while were to pay for the other (1) room. when we received our cred card statement we found that we were charged for 2 extra days that we were not there for, to the amount of 268.94. We have left a number of messages to a Kimberly Newsome who we were told by calling the number 912-721-3700 that she was part of the H.R. and accounting department.
The phone number that we were given is 912-721-51711, our calls were NEVER returned, and requesting to talk with the hotel manager it seems they were always in a meeting and also to busy to return our calls. We find this type of service to paying customers very unsatisfactory, discourteous , and unprofessional and will never recommend or use Hampton Inn and Suites again. The Inn that we used is, Hampton Inn and Suites 20 Johnston St. Savanna Ga. 31405.
I had trouble with internet and your workers made me feel I was putting them out by asking for assistance. I ended up using my phone hot spot to transfer info to my main office. Then I noticed these employees used all the disability parking spaces for their personal veichles. My stay was last tu through fri at Pueblo, Colorado North Hampton Inn. My comments is not intended to receive anything from the Inn. dMy intent is to make a better stay for others.
I made an online reservation at the Beaufort, SC Hampton Inn for September 26th which was not honored upon my arrival. This reservation was one of twenty online reservations I made for a bicycle trip I did with a friend which took us from NJ to Florida. Along the way, where it was possible I stayed at Hampton Inns (totalling seven). I mention this for two reasons...first, to make it known that Hampton Inns are my hotel of choice and second, to make it known that I know exactly how to make a reservation.
It should be noted at this time that I had special circumstances which caused me to not only use the online tools but also caused me to contact the hotel's desk at the same time I made the reservation. The reason for this occurred because of the bicycle trip. My friend and I did this trip largely unsupported but there was a time frame between 9/21 and 9/28 where we were accompanied by a third person. The very first reservation I made went like this...I found a suitable hotel in route. Before completing the process online I contacted the hotel's desk and asked the following questions. I asked if it was possible to put a rollaway bed in the room and what the cost would be? When I was satisfied with the answer I asked the desk person how do I make this special request online? She said you can't, but go ahead and complete the process and then call me back with your confirmation number.
It was a simple and practical approach to ensure that both the hotel and myself were on the same page. Therefore, I used the same process for the entire duration that a third person was in play. I also put the request in the comment section as an added reminder. Each desk person told me they would make the entry in their comment file as well and added that the rollaway bed would placed in the room prior to our arrival. That is exactly what occurred in each instance until we arrived at the Beaufort, SC Hampton Inn.
After pedaling from Charleston, SC we arrived and were told they could not accomodate this request. I said, "how can you not accomodate us when it was agreed upon weeks earlier"? A Ms. Brittingham informed me that it was impossible that any such agreement could have been made as no one there would have allowed that arrangement to be made. She added that Fire codes do not permit a rollaway bed to be placed in their rooms. I asked why I would be told to go ahead and make the resevation and why would they make the notes in their system and tell me that it was something they could accomodate? Her response was that I never made any such phone call stopping just short of telling me I was lying. When I pushed the issue about making contact with the desk she then informed me that her records indicated no call was ever received from my telephone number and that I must be mistaken.Ironically enough I have an email confirmation from them acknowledging the request was made clearly evidencing they documented receiving it. I think it is Ms. Brittingham, nasty attitude and all that is mistaken. What she didn't know is that I am a Comcast Triple Play subscriber. Among the services they provide is telephone. The really great and unique thing about their phone service is their online record keeping regarding the phone calls I make and receive. It's funny that Ms. Brittingham emphatically denies that I ever made the call in question and that her records belie my assertions that I did when I have phone records proving that I did. I would be very happy to provide this documentation along with the email from them acknowledging receipt of my request.
At any rate, as this conversation was taking place it apparenlty was at the end of Ms. Brittingham's shift and she departed leaving me and my group and the young lady at the desk in an unresolved situation. I then pressed the new desk person for answers and help. I informed her that only a couple days earlier we had the very same resevation at the Myrtle Beach Hampton Inn and the said nothing about Fire Codes. She said look I cannot do it Ms. Brittingham told me very clearly that I was not permitted to help you. Now this left us and the this young lady in a very vulnerable position. I believe she wanted to help us but her job would be in jeopardy if she did. We, on the other hand were told we had no room after pedaling more than 70 miles from Charleston.
Fortunately, although this young lady was not permitted to help us at the Hampton Inn she nevertheless went above and beyond by calling around to the Fairfield Inn and eventually got us a room at the Holiday Inn. I was very upset to say the least and until I calmed down I have to tell you it brought into question any future loyalty I may show toward Hampton Inn. I just couldn't believe I could have a confirmation number and documentation supporting my assertions that I agreed upon accomodations and yet an employee could disregard all that and essentially call me a liar. Furthermore,I just couldn't believe the Corporation offers no avenue for recourse. It was like sorry buddy it's your problem not ours. If that is your policy please let me know, but if it's not I would like to know how you can fix this.
Thank you for listening
We had 2 rooms booked with Hampton Inn Jan.11th, 2012 at Hampton Inn in Savannah, Ga.confirmation no. 111125481380. Our guests cancelled on us Jan. 4th..We called the hotel to try to cancel that one room and was told we could not because we had booked online..so my husband understood that situation and asked to change that room for Sat. night so we could show our two granddaughters around Savannah the next day, as we were their on business for the Fruit and Vegetable Conference at the convention center...we were told that they could not do that, the company we booked with was unwilling to do this for us and Hampton Inn in Savannah was unwilling..my question is....
Why could we not have stayed another night...Hampton Inn was paid for the Friday night regardless of who we booked with & the room was NOT used..I don't understand why the room was not interchangeable for the next night, if they had a vacant room...please explain..We stayed at this hotel last year during the conference and were pleased but this experience has been difficult to understand...
Check in hampton alexandria old town south virginia the room had stink begs in room call ed front desk they send up a guy to spraay during the night I had to get up and kill some of the bugs too late to move to another room plus driving all day I exped the general manager to call. Its 4 days pass no reply
The gentlemen who was working the front desk, David, was the most unfriendly worker I have ever met at a Hampton Inn. He did not seem to be very good at his costumer service, and seemed to 'huff and puff' at any question I had for him. I felt like I was putting him out just with simple questions. It looked as though he was making 'key cards' when we arrived, and he didn't acknowledge us for a few moments, and when we did it seemed like we were a bother.
Then later I asked if we could get a childs crib/playpen brought to our room, and he just said very abruptly, "well I'll have to go see if we have one available" and just walked away, then a minute later he came back through the lobby, and I asked if I should wait, or go to the room, to which he said, 'no just go back to your room, if I find one, I'll bring it" again very abruptly..., it just didn't seem appropriate. Then the last thing was in the evening I brought my son downstairs to get a little cup of hot chocolate before bed, and as I was looking to see if they had hot water I only saw coffee, so I turned around and asked David if there was any hot water.
He did not even look up at me.., a few seconds went past and then he just walked away..., this was bothersome to me, and I thought maybe for a minute that he possibly didn't hear me, but then he re-appeared with a container of hot water, walked up by us and set it down next to the coffee rather abruptly, again without saying anything, then went back to his desk. I don't feel like I was being overly needy, and I don't feel like the things I was asking him should have bothered him that much. I stay at Hampton Inn's almost anytime I travel and I must say that I love all of my experiences, but this one really set me back.
Not to mention that it was on Valentines Day, and I was hoping to have a romantic evening with my wife, and then to be met with this gentleman and his attitude kind of ruined the night. We used our Hilton Honors points to set up this free stay, but I must say that everything was pretty well ruined by this experience, and I would like to have some free vouchers or something to stay another night at another Hampton Inn. I know Hampton Inn has their 100% Guarentee, and I would normally never ask for this (and I never have had to ask for this,) but I feel like this time warrents asking for some type of refund. And I think someone should definitely talk with David at the Richmond Southwest Virginia Hull Street Hampton Inn about his Customer Service Skills.
On 9/12/12 I went to the Hampton Inn on Apalachee Parkway in Tallahassee Florida to check the availability of a room for one night. The desk clerk said he had plenty of rooms & asked for my name. I told him it was for my boss Don Scozzari. He went to write his name down & I asked would a credit card hold his room? And if he doesn't show will there be charges. The clerk said no, we will only charge you if he checks in. I told the clerk that Mr. Scozzari has his own Company Credit Card & it should be billed to his card only. That night after our meeting, Mr Scozzari decided to travel back to Albany so he could be in Athens the next day. On friday 9/28/12 I get my statement & there is a two night charge on my card for $111.38.
I called the local hotel & was transfered to Ashley's voice mail. I left a message for her to call me about a charge on my credit card. She did not call me back. On 10/01/12 I went to the same local hotel to discuss this with a manager & was again met with the same desk clerk who told me there would be NO CHARGES unless he checked in. First, he could not locate in their system anything with my name or Mr. Scozzari. He asked if I could get my credit card statement? I said yes, give me 30 mins while I go back to my office to retrieve. Opon returning, I show the clerk my statement, he finally found where it was charged, went back to talk to the GUEST SERVICES MANAGER.
She told him to go back out there and deny the refund. These people are a disgrace to company. I have been lied to, ignored & have wasted my time on something that should not have happened. After this email is sent, I will be going to the Better Business Bureau to file a formal complaint . I was told there would be NO CHARGES. All of this has so far taken 3 hours of my time.
I recently stayed at the Hampton Inn buckhead in Atlanta GA. I have never had any issues with any Hampton Inn in the past. I was there training for a new job. The first room I had the bed was horrible and was lumpy and just unfit to sleep on. After I had been in that room for several days I noticed there was black mold coming through the Sheetrock in the bathroom ceiling. This explains why when I walked into the room I immediately started sneezing since I am allergic. On the Friday I was there the fire alarms went off every 5 - 10 minutes for over 2 hours. Another person attending the training found a roach in her bed. When they moved me to a new room the toilet was so close to the wall you could not flush the toilet. I had to take one finger go underneath the handle and flip it up to flush.
I called to the front desk to ask for the address of the hotel and very rudely I was asked do you not see it on the phone? I explained to them that other than the buttons on the phone there was nothing. Instead of the normal cover telling you how to call room to ro or the front desk I could see the circuit board in the phone. I used the shuttle service once to go to lunch on the weekend. When I called for a pickup from the restaurant I was put on terminal hold and I ended up hanging up and calling back and they answered immediately that time. I was very disappointed with this Hampton Inn since I have always experienced awesome stays at any other Hampton Inn
When I booked the Hampton Inn at 46280 north I-94 service drive Belleville, MI. They posted that water would be turned for service and that it would short and a speedy return of service. Water was turned off at 10 am. It is now 6:30pm and still no insight when water will be turned on. My Hilton # is 962575335. This is disgusting and a complete lack of confidence in management. I spoke to the manager at 1 and 3 and was told it would be shortly. Apparently she has no clue!!!! Typical blond with dark roots.....
Originally sent my complaint letter on paper, to this address. I have not received any form of reply. Hampton Inn Corporate Office Headquarters, Hilton Worldwide, Inc. 7930 Jones Branch Drive, McLean, Virginia 22102 USA March 13, 2014.
Dear Customer Support & Public Relations, I am bringing to your attention a situation that happened to me when I was a recent guest at the Hampton Inn Hotel in Carson City Nevada. My wife and I had just checked out, beginning our day, as we were leaving the parking area we noticed an item in a large mud puddle that appeared to be a flag of some kind, red, white, and blue. We stopped, went to retrieve it, it was a United States flag, we were thinking it was the flag that Hampton Inn displays in front of their entrance way. It had been quite windy, stormy, and rainy the night of March 5-6, 2014 it was still attached to a pole of some kind, not from the front of your hotel. Without any other options, having no idea of who actually owned the flag, we returned to the front of the hotel.
I carried it in, in hopes that the desk clerk would be able to care for it. (There were two people behind the desk) The young lady clerk took it from my hand. I cannot remember what she said; it is what she did that really raised my ire. All be it the flag was dripping wet and dirty, she took it back outside and dropped it on the ground and said she would get their maintenance person to care for it. At the risk of using words that should not be used near a US flag or a lady, I asked that she at least lean it against the building, off the sidewalk.
She said she would get the maintenance man. I hope he took better care of it than she did. Being close to tears and very mad, my wife and I then drove away. It has taken several days for me to calm down enough to write this letter. Hopefully I will receive some correspondence from you in the near future, acknowledging this. My wife and I visit Carson City fairly often; we have found this Inn to serve our needs very well. However: it will be some time before we return.
Sept 1, 2013, I moved to WA to provide in home care for my father, and my mother, who is in a nursing home with Alzheimer’s. March 16, I flew my husband & 2 boys from KS to visit (after not seeing them for 7 months). I chose HI because I’ve always been impressed with my stay, & wanted my family to have a clean, comfortable room for a 5 night stay. The 1st morning, 3-17, our room was not cleaned. I notified Jordan at desk, who took notes on my complaint and said he would tell maids.
Maids 1st insisted there was a DND sign in lock. sign was under vanity by ice box (after looking 20 min on Tuesday). Then, maid changed story that my husband said we didn’t need service (no towels, garbages full, he would never say that). He actually told her to come at 11:00. Again she stated a DND sign in door. We dumped garbage and got towels ourselves. Tuesday, room was cleaned, but not well (dirty tissues under vanity, hair on toilet & floor). Mgnt was told. Wednesday, son had a bloody nose on bed, desk told, room was somewhat cleaned. Thursday, room again was not well cleaned, (bath), bloody tissues under vanity. In looking for remote, I found a tampon (in wrapper) between bed and wall. Mgnt told again.
Also that Thursday, breakfast staff told me I wasn’t allowed to eat because I was not a guest (I paid for room, under my name), I was having coffee with husband. This I didn’t mention to desk. GM Mindy Delozier & I talked on phone for 30 minutes. 1st, she offered guarantee of not paying for one night. Later in talk, it was implied by her that since the entire stay had problems, she would stand by her guarantee of not paying for stay. After being charged full amount minus 1 day, she insisted she didn’t offer the guarantee. I told her I was NOT satisfied with only 1 night, and reminded her of guarantee and my disgust with room, especially seeing the tampon. I strongly believe HI should stand by it’s guarantee and refund the full amount of my stay. I am NOT satisfied at all.
We attended a state tennis tournament on April 30-May 3. Although I have no complaints about my room in general, but on arrival I was faced wih a horrible problem. my husband and I had to be at a coaches meeting for4:00 on the 29th and arrived at the hotel at 3:00 or so and had been traveling for 7 hrs. The ride to the meeting was a 15 minute drive. We both had to shower and there was barely a trickle coming out. I called the office and they told us they were working on the plumbing and it would be another 30-45 minutes before they would be done. We didn’t have the time to wait… So we opted to have me bathe in 1 inch of water in the tub after running it dr over 20 minutes … And it was cold water. Unreal. I asked for comprndation and was refused. This this complaint…
Due to a death in the family, and Memorial Service was Friday 4/5, using our Hilton Honors, we booked a one night stay at the Hampton Inn & Suites Atlanta/Duluth/Gwinnett County. We checked out on Saturday morning 4/6 and returned to Apex, North Carolina. Upon arrival at home I noticed we had left our bathroom bag hanging on the back of the door in the bathroom of Room 707. I immediately called the hotel which was roughly 7:15 PM. The clerk at the desk stated he could not help me with that as he knew nothing of lost and found and I could talk with the Director as her door was locked and she wasn’t in at that time. I called back later asking if anyone there could find out if the bag had been tuirned in as I could have a family member come by and pick it up, but didn’t want them to drive there if the bag was not there. The clerk was courteous enough to call me back and let me know he had tried to reach the Director and called her Barbara, but she did not pick up so he left a message. I have as of yet to hear from Barbara. I called back the next morning and tried to talk with Barbara, but could only leave a voice message. I tried again today to talk with Barbara but had to leave a voice message.
I advised Barbara on two of my messages that upon leaving, the cleaning lady was in the hall with her cart at our door and was either getting ready to clean our room or the room next door. I spoke to her and proceeded on my way to the elevator so she had to have gotten the bag. There is a possibility the bag is still on the cart and had not turned it in yet. My issue is due to the fact the bag is a matching part of our luggage and would like to get it back because of that. Also, the contents were make up, soap, shampoo, razor, shaving cream, etc. and will take a lot to replace.
We have planned vacation for next week and the longer it goes, the less likely we will get the bag for this trip. Hopefully someone will be able to help us.
For 3 years we have been coming to the Hampton Inn Gloucester for my granchildrens b’day. This year I did things different and made my reservations on the computer. I googled Hampton Inn hit on the site to make reservations for 2 adults/3 children. The next day I get the confirmation and the it’s thru hotel reservations. We get to the hotel after driving 5 1/2 hours.
The kids go change into their swim suits,we go down to the pool and i’s green and nasty. Saturday we have the kids b’day then go back to the hotel so they can swim. They go change and go to the pool only to find out it’s closed. Don’t they have people that check these pools thru out the day? My husband went to ask about the pool,and if we could get a refund so we could leave,there’s nothing to do at the hotel,we go there so the kids can swim.
But because I did my reservations on the computer not knowing they make it look like your going thru the Hampton Inn we couldn’t get a refund. I would like this resolved,either my money back for Saturday night,or a free night. We feel like the Hampton or the hotel reservations owe us! We had 4 very unhappy campers ages 4-7.
This is my 3 attempt to get this resolved,I called a number for complaints,it was foriegn people they say they can’t hear you and hang up..this is poor customer service.Hampton Inn Gloucester sent me a survey to do but haven’t heard aanything. I really wish I could get this resolved!
I have made a reservation for Hampton Inn, Atlanta Airport, on Bobby Brown Parkway, confirmation #88017478. The reservation is for two rooms. The confirmation I receive is for 1 room. I have called four times and the clerks tell me the computer shows two rooms so I shouldn’t worry about it. I tried to call the manager, left a message, but no response. One clerk said she would fax me a confirmation and I got two sheets of paper, exactly the same, with the same confirmation number on both, saying this will be sufficient at check-in because I have two pieces of paper for each room. All I want is written confirmation for two rooms like I have gotten with every other Hampton Inn I have made reservations with.
My friend had bookd a 2 night stay at the Hampton Inn in Ormand Beach, FL. As soon as I got the number I called it because I had a few things in mind, without knowing I was speaking to the “Manager” itself, I asked about the ammenities of the room, she state”d, “this is not a Suites hotel” all because I asked if there was a mini refrigirator in the room.
Then asked if there was anything else in the room besides the two beds she stated “just the handicapped bathroom and the two beds” by the way, I didn’t ask for a handicapped room. I asked, is there any chairs or sofa’s she stated no. Based on that infomation, I asked how soon can I cancel she said 6pm.
I stated to please cancel one of the two nights instead she proceeded on stating “why don’t you just cancel the whole reservation, and you are getting a privilidge rate.” I was very upset by her comment, I asked her that she did tell me cancellation time however never stating for what day if day before or same day she said “what do I think”.
The discount she was talking about it was a $5.00 different from the advertised rate, is not like she was giving a free room a 50% discount on it. Not only that, when I cancelled the one night, she up the rate on the one night because I was getting a better deal with two nights.
When I asked to speak with a manager, she said I am the Manager, I was so upset, I told her immediatelly to cancel the whole reservation. If you don’t have the training in knowing how to treat your customers regardless if I am
Was forced out of my house due to plumbing issues and stayed at the Hampton Inn in Hanover, Pa with my wife and 2 children. Apparently they dont care about thier guests in the least. We had roof construction directly over our bed at 8am everymorning for 2 weeks. When I complained at the front desk the lady offered me a bowl of earplugs. Absolutly ridiculoous to even make money off a room where people can’t sleep. I’d estimate the noise was around 95db.
Hampton Inn, Bethlehem PA. We book three rooms for the night of my nephews wedding. We were promised that we could also have a rollaway bed at an extra fee which I agreed to. When we got to the hotel the room with double beds were not much bigger than single beds and they had no roll away beds. Also other people booked rooms and when they got there they were told that the hotel was overbooked and they had no rooms. I was always under the impression that when a bride and groom reserve a block of rooms for their guests that they would be together.
Well we were all over the hotel and it made it impossible to meet up with anyone afterwards. This is the last time I will stay at a Hampton Inn.
Don’t be fooled when the Hampton Inn advertises something like “We welcome wedding parties” or something similar. I booked my brother’s wedding guests at the Hampton Inn, Islandia, NY, Long Island. Our guests took up most of the 3rd floor. Coming back from a wedding, you can expect people to be noisy – and we totally were. They told us to stay in our rooms. Then they told us we were too loud and we had to move to the lobby. Then they told us we had to go outside in the parking lot because we were still too loud. Finally, they called the police.
The police told the Hampton Inn management that they were basically idiots and to stop wasting the police force’s time. In my opinion, don’t “welcome” 50+ wedding guests to your hotel if you’re a hotel that has a “no party policy”. The management single-handedly ruined my brother’s after party. The assistant manager that was working that night seemed to just be a cruel woman who hates her own life. We didn’t break anything, ruin any property or be disrespectful towards other guests or employees. We were just 50 people enjoying ourselves after a wedding at the Hampton Inn.
My wife and I booked a room at the Hampton Inn. Full disclosure – the information we received when we booked the hotel stated they have a 24 hour cancellation policy. Something came up so we needed to move the booking to another date. We explained to the hotel that we still wanted to stay at the hotel at a later date however they will still not approve the refund. In fact, in my opinion, the Hampton Inn hotel staff seemed uncaring and unhelpful and couldn’t care less about our circumstance. The Guest Services toll free number was of no help and their staff seemed just as uncaring. Regardless, a hotel manager telling me to “F-off” and “Go F yourself”. Are you kidding me? I will never STAY at this Hampton Inn…
We have stayed at this location a number of times, many of them at the old building ! Being a light sleeper, I was very clear at check in on !/3/19 about my needs. I was told rooms away from Rt. 5 noise were taken but room 307 would be quite as the window is covered by a drape keeps the noise down. It was o. k. until the hotel quieted down. Well the room was NOT quite and I had little sleep that night. I advised the Mgr on duty next morning, he smiled and said he was sorry. Well I am very also and I would expect some compensation. At this point we will not consider this location and would suggest front desk persons due more than just rent rooms.
Googled Hampton Inn/1475 West Gateway in Boynton Beach, FL and obtained a reservation for 3 days for the evenings of January 7, 8 & 9. I was playing in a tennis tournament. I lost the second day of the tournament and asked the desk manager to cancel the room for January 9. The manager informed me that I had obtained a reservation thru a 3rd party and he would not credit me for the room. I later learned that the manager rented the room to another party after we checked out on January 8.
We are unhappy Gold Hilton Honors Members. If you are going to use 3rd parties to rent your rooms your desk should honor your standard practices.
Fred & Meredith Sutton
The manager is rude and condescending!
She embarrassed me in front of other guests.
I complained and received nothing but points.
Tried to reach out to her by phone and received the same unprofessional attitude.
Obviously customer service is NOT a priority.
there has been loud music playing in the hall ways, kids, people arguing, fighting in the hall ways now for two nights, this is a 10 day stay. I've contacted the manager, she came up and personally pointed out the room and the person.. that being me that made the complaint.. very unprofessional, i'm a honors member, the location is 3101 Coliseum Drive Hampton, VA. Normally this isn't the situation with a Hilton owned hotel
but this is unbelievably terrible managed place in a nice location...I would not recommend this place, certainly will never waste company money here
again.
We were attending a wedding this past weekend and got a reservation at Hampton Inn Jacksonville Beach Florida. When we first got there around 11am everyone seemed very nice and let us check in early. We would go outside and the beach was great but we can't having issues in the parking lot....There was some construction going on which was fine but we kept hearing very strange sounds in the parking lot. We sent our 18 year old daughter to parking lot and she was having problems with a couple guys saying things to her...She said they looked latino with alot of tats on their arms. They made her feel very uncomfortable her dad went to parking lot to confront them and didn't see them. He open the side outside door to a construction area and yelling, main guy of cleaning up hotel came out and he talked to him he says he does not know the guys we are referring to and said they are not employees. We went to front desk later when it happened again that lady walked outside and said she didn't see anyone but yet again she didn't recognize the description we gave her either...They all acted very strange about it like we were making it up.....Mu husband went in the bar and was telling bartender about it and had a drink then she said what can I do to make you just go back to your room and get out of here she didn't want anyone in bar to hear what he was saying......We ended up checking out that night and having to go to a different hotel because none of us felt safe there....I WANT and think I DESERVE my money back for this hotel room. What do I neeed to do to make this right???? Do I need to get an attorney or is there another way we can take care of this...???
The guys wanted her phone number was trying to touch her and telling her how beautiful she was and she smelled alcohol on them and they were in the same uniforms the other employees were wearing there even when everyone else said no they don't work here, they even told her they worked there.
RE: Reservations for Gibson 11-28-18 and 11-29-18
Hampton Inn, 2342 Boundary St., Beaufort, SC
To who it may concern:
On the above mentioned dates my family had two rooms reserved for two nights - one in the name of Mickey Gibson and the other in the name of Dorothy Gibson.
My son reserved these dates through the hotline months in advance to assure that we would have rooms (because of boot camp graduation.) When we arrived we were told the reservations were for one night. After much deliberation and insistence it was found that we did in fact have two rooms reserved (found it under another name?) and we were able to stay there for the two nights.
The hotline was telling us one thing and the hotel something else. Because of this lack of communication, it caused us several hours of grief because we would have had to search for another place to stay. I felt that the clerk should have done a lot more to assist us.
The night before we checked out we were told we would be comped for one night because of the inconvenience. I was charged for one night when I checked out. But, when I got my charge statement I was charged another night at a higher rate. This is unacceptable and unprofessional and caused an unnecessary frustrating experience.
I am disappointed that your company would not make some sort of amends since all the turmoil was due to your lack of communication.
Thank you for your attention to this matter.
I’m currently here and will be until Dec 31.
Checked in Christmas Day. The afternoon shift are extremely rude especially Rayat. No running water for 6 hours and
No hot water for 2 1/2 days. No use of Laundry facilities , yet staff continues to say that’s available . I called myself and it’s under renovation and has been. Room was not as advertised. no in room safe, no microwave , Hooks falling out of wall in the bathroom. Backed up toilets. I’m traveling with my husband and handicap son. This is the WORST hotel ive ever stayed at. We have no other options due to the holidays. We are retired Military and would have stayed at the Naval Station however , they are booked.
On a more positive note: Housekeeping and maintenance are awesome and very nice.
To think we are here for 6 days is causing us a lot of undue and unnecessary stress.
The Hampton Inn promotes interacial relationships on TV and their commercials and is not consistent with our beliefs and in my opinion is a contributor of the reason and problem of the decline of morals and values in America. U couldnt pay me to stay at that hotel.
Stay at four Hampton Inn from 12/6/2018 to 12/10/2018 as follow in order:
1695 Outlet Center Dr., Selma, NC 27576
101 S. Front St., Albany, GA 31701
2870 Lumpkin Rd. Columbus , GA 31903
1021 Clemson Frontage RD. Columbia, SC 29229
Services at all hotels were fine. But at one of the hotels, my sister in-law contacted bed bugs. The last hotel stated that it wasn't them. So I don't know which one. I like staying at Hampton Inn and would like to continue and don't want others to be infected with bedbug.
This is my second attend to email mail your.
Thank You,
Marty Wilson
301-922-9005
I stay at four different Hampton in from 12/6/2018 to 12/10/2018 as follow:
1695 Outlet Center Drive, Selma NC 27576
.
101 S. Front St., Albany, GA 31701
2870 Lumpkin Rd. , Columbus GA. 31903
1021 Clemson Frontage Rd. Columbia, SC 29229
Services at all hotels were good but I have one problem and that was bed bugs. My sister in-law was infected with bed bugs at one of the hotels and I don't know which one. I did contact the last hotel listed and they said it wasn't them. So, I don't know which hotel ,I like for your to follow up with this complaint before other get infected. I just don't want to lose faith in your hotels because of bed bugs, which can happen at any hotels.
Thank you for your support
Marty Wilson
301-922-9005
I was a guest at Hampton In,
My rice cooker pot was stolen from my car. I noticed at the hotel
Doing laundry 01 item was missing from the washer.. I had 41 itens and When I finished the laundry, only had 40.I left to watch cartoon with my son while the laundry was been done.{ don't know to wrte very well]
I am hoping you can lend some assistance as I have had no response from the Hampton inn in Brattleboro, Vermont.
In short, I am being charged for a room that I did not book or stay in. Back in October I booked two rooms for business, and then canceled two rooms prior to my stay. Below are the cancellation confirmations.
While speaking to a front end manager, she indicates that three rooms were booked, one of the rooms was not under my company’s name.
Jolene, the hotel manager, has not responded to numerous voicemails and messages I have left.
Failure to resolve this situation is creating a delay in the timely completion of expenditure reports that must be submitted monthly.
I am a Hilton honors member, love staying at Hilton hotels for business, but do not feel I should be responsible for a room that I nor my employee stayed at or booked.
I do hope you can lend assistance. Please feel free to contact me directly at 732-353-8055.
Cancellation number 21750669 and 19665388
Thank you,
Kevin Hoag, ACE
associate certified entomologist
Region 1 & 3 operations manager.
Rentokil North America.
I was employed at the Lewiston Idaho Hampton Inn. I had a family emergency and had to leave suddenly. My daughter went in on pay day to pick up my final check. They refused to give it to her until I returned 2 housekeeping work shirts. I contacted the Labor Board and Lewiston Police department and was advised this is illegal to withhold my paycheck. I will be taking action against this Hampton Inn.
I'm only giving this 1 Star because you don't offer anything lower than that. On Saturday, 12/8/18, after dropping off my wife's lunch at approximately 9:45 am, as I was leaving the hotel, the Housekeeping supervisor, named "Rosey" called me over to the front desk, and asked me not to bother her anymore. I advised that I was not bothering her, I was bringing her her lunch. She advised that I was not to come back to this hotel anymore. I advised her that I was EXTREMELY OFFENDED, that she would make such a remark as I was not causing any interruption of work or causing any commotion. During this time her tone became increasingly rude. She kept motioning for me to leave. I continued to explain myself as best I can that this is not the kind of behavior that a supervisor should be expressing; however, at this point, she (Rosey) was no longer listening. Completely disregarding everything I was saying, again being very RUDE! This is the second time that I have been treated EXTREMELY RUDELY by this employee. The last time, after dropping off my wife's lunch, I was exiting the elevator & as I passed her(Rosey) I greeted her by saying, "Good morning, Rosey, how are you?". To which she reacted by VERY RUDELY ignoring what I said, breaking eye contact with me, and proceeded to get on the elevator without saying a word. HOW RUDE! This kind of behavior in many jobs will at least get an employee written up, and in some cases...fired! This is the same woman who treats my wife like DOGSHIT! Just because I am the husband of an employee, does not give her the right to treat me like DOGSHIT as well. This treatment of both myself & my wife should not go unpunished. This is the kind of thing that can give a company like Hampton Inn, a really ugly mark on their otherwise exemplary record. I have also spoken with several other employees & former employees (who left the company just because of Rosey) who have a major problem with the way she speaks to them as well. People don't leave jobs...they leave bosses! & this lady is bad news for Hampton Inns. I may be contacted at 214-287-2543.
My wife and I spent 4 days @ the Hampton in Buckhannon W.V. 11/20,21,22 * checked out on 23. My wife is handicapped & has difficulty walking so obviously we need handicap parking. There was a BOAT permanently parked in the handicap space nearest to the front door. My wife was so upset she made a remark to the front desk each & every time we passed them.
I was not able to chk in on my reservation date because my flight was changed. I checked in the next day on the Nov 29th. I was charged for the 28th and the Associate said I was still responsible for that day. Payment was received without me presenting my payment menthod. Also my room should have been exterminated. The Assoc. Said it could not be exterminated because the lady bug but I killed 2 roaches. 1 as soon as I chked in and another in the bathroom. I was very disappointed overall.
On October 26, 2018, we were checked into a room at the Sevierville, TN Hampton Inn. I (Ronald J Harrell), am disabled and have serious problems getting up from a sitting position. The toilet, in the room that we were rented, was approximately one foot above the floor, which caused serious issues with my being able to get back to the standing position after using the toilet. I was unable to stand by myself, and had to enlist the help of my wife, who is also in poor health, to pull me up to a standing position. Using this toilet caused me unbearable pain in my knees, which then affected my ability to sleep that night. The next morning, my wife went to the front desk and advised the desk clerk that our current room was completely unacceptable and requested a new room, with a normal sized toilet. The sales clerk was gracious enough to find us another room that had an acceptable toilet. Having said this, I want you to know that we stay exclusively with Hampton Inn whenever we travel, and have done so for many, many years. We also know that Hampton Inn's slogan is, "if you are not happy with your stay, then it is free." Because of our loyalty to your company over the last 20 plus years, and the fact that we were NOT satisfied with out stay at your hotel on 10/26/2018, we feel that it is only appropriate that we not be charged for that night. We would love to continue to use Hampton Inn when we travel, but would probably be forced to find another hotel in the future, if this issue is not rectified to our satisfaction. In other words, a full refund for the night of October 26, 2018. We truly hope that Hampton Inn will "step up" and make this issue right, and restore our faith in your company.
Hampton Inn, Clinton, New Jersey
While a guest at your Clinton, NJ Inn I used the guest laundry. When I removed a load from the dryer every article of clothing was covered with black grease.
I immediately reported it to the front desk. I took the clothes with me and the evening attendant took pictures, apologized and said the Manager would be in later. She too inspected the clothing and instructed me to compiled a list for replacing the clothing and email it to her. I tried rewashing that evening and again several times when I returned home with no success.
After emailing the replacement list I followed up with a phone call and spoke to Valerie Beeler, Sales Manager. I was informed she had to talk to the owner (?). When I called again she told me I had to send the damaged clothing and they would reimburse me for postage. I promptly sent the clothes even though Valarie herself and the evening attendant saw them first hand when it happened not to mention the pictures that was taken. Since then I have heard NOTHING except to confirm they received the clothing and the owner would have to make the decision. I have called twice and not reached Valerie although I left messages.
The total replacement cost is $335.99. 5 men’s shirts, 2 women’s shorts and some undergarments. I sent it itemized and a breakdown of my sources for determining the cost.
My husband and I were on vacation and we stayed at Hampton Inns probably 10 nights out of the 13 days we were traveling. Our experiences were good except for this problem. Image our disappointment that your New Jersey faculty doesn’t follow through and does not work to resolve legitimate guest issues.
Thank you
Marydel “del” Phillis
21915 Westwind Drive
Elkhorn, Ne
402-659-3118
Made reservations at the Hampton Inn in Iowa City on Rt 1, Due to unforeseen circumstances we were unable to keep reservation. I called to cancel and was told that you have to cancel one month in advance, seriously never heard of such a policy. We were told that because it was a weekend for football we could not cancel and would be charged a one night fee, we had reserved the 22 and 23 of Nov. So we are charged 197.00 for not canceling a month ahead of time. This has made it so we will consider going elsewhere to stay the next time, and it wont be the Hampton Inn. we have been loyal customers up until now but this is very poor customer service. Judy W
Reservations 11/16 check in-11/18 checkout. My wife and I have stayed here many years for football weekends. We had asked for Rm. 129 which is near the rear door for ease of access to the parking area. On 11/16 we called the desk from our home to clarify a payment from the previous weekend and we also discussed the reservation and were told that we had room 129 reserved as we had requested. When we arrived in the PM we were told that Room 129 and our alternate request Room 127 were already taken. The guests in Rm 129 decided to stay another night and Rm 127 had been taken also we were told. We were offered Rm 131 which we accepted. The following was what we encountered in Rm 131:
1. The dead bolt latch would not close because the door had sagged so far down
2. The bathroom countertop is not much more than half the length of other rooms and we asked for a table for our countertop needs and were told nothing was available.
3. The commode seat was completely disconnected on one side
4. The commode did not flush properly
5. The mattress had a pretty big sag which was not good for my back
6. The next day we were offered a swap to Rm 128 which has a queen size bed (vs our kings size reservation) and we declined. It seems our requests for the room of our choice were ignored in favor of the guests already in hand.
We did not have a pleasant experience and did not feel that most of the front desk employees were very sympathetic. We asked for a discount for our unpleasant room and were dismissed about that. We do not plan to stay at the Hampton Inn Buckhead again. There are numerous inns in the area that are no more expensive.
I recently stayed at your hotel at Pine Knolls Shore for training for my job on November 14-16, 2018. This area recently had Hurricane damages from Florence. The same week of my arrival I was informed of a tornado had hit in the area and a phone call was made to check to see if things were ok for my arrival. I was told things were ok. When we arrived people were fixing on the roof due to damages that is not a problem but while in our training there was a water leak in the room where the training was taking place. There were several people in this training that became ill from the mold and mildew in the room. In our room it appeared to be fine but we find water spots in the ceiling letting us know that there had been water leaks in the room. We were in room 306. On today while in the room where the training took place my nose was congested and drainage from my sinuses started to drain in the back of my throat and I had a sore throat. People complained to the the manager of the hotel and she was not accommodating at all. Some of the people in the class was told there were no other rooms available and then others were told there were rooms available. I know that things happens beyond your control but if there was that much water damage at the hotel the trainers should have been notified about the water damage to the hotel so the training could have been cancelled or moved to another location. With this water damage there was mold and mildew and now everyone is sick.
The kindness of the staff was the only redeeming factor in our stay. Damaged street signs/ poor landscaping, tattered carpeting, white fluorescent buzzing lights, and motel style decor/fixtures in the hallway to our suite foreshadowed the unpleasant & unacceptable experience. We opened the door & found worn and damaged furnishings, bathroom vanity, stained shower curtains & caulking, weathered carpet, and simply poorly maintained property. Sheets looked stained. Felt like a motel room in a pornographic film. Did not want to touch the bedding. Used Lysol and considered this a growth moment and tolerated conditions to minimize stress on our host in the StoneMountain, GA area. Finally decided to leave when we awoke to a gurgling sound in the bathroom and found human waste/stool emerging from the drain and filling the bathtub...yes!!! We called the front desk, packed our bags and left the property.
Manager apologized profusely and we understood that life happens...but the plumbing nightmare reflected larger infrastructure & maintenance problems. Staff was VERY kind when we requested new bedding after check-in, and tried to help- but they were not miracle workers. Clearly they were trying to maintain a sinking ship. The community, your employees and your reputation deserves better. Especially disappointed that we did not receive response to the emailed survey completed! No longer inclinend to make Hampton a choice for future stays...only a last resort when I travel and it’s the only option for the area. Deeply saddened b/c I’ve used your properties for over 25 yrs...even as a referral for friends/ family when hosting large events. Grew up in a “hospitality” minded community- the real shame is that this reflects a longstanding problem, and a decision must have been made to make profit margins a priority and continue with no concern for the long term / unintended consequences to guests and staff and the Hampton Inn brand. KW
I AM A INVALID-STAYED AT HAMPTON INN 2 NIGHTS AT BUFFALON.Y.-NEAR AIRPORT HAVE BEEN RESIDING IN A NURSING HOME GOT A HANDICAP ACCESSIBLE ROOM-HAD BEEN LOOKING FORWARD IN SLEEPING IN -A COMFORTABLE BED-SINCE THE NURSING HOME BEDS WERE SHEER TORTURE TURNED OUT THE BED IN THE ROOM WAS LIKE SLEEPING ON A ROCK I COM[LAINED TO THE FRONT DESK-THEY MADE NO EFFORT TO ACCOMMODATEME-I WILL NEVER STAY THERE AGAIN &RECOMMEND IT TO NO ONE-I DIDN'T SLEEP AT ALL FOR 2 NIGHTS PRIOR TO THE FUNERAL SERVICE OF MY BEST FRIEND
sincerely&disappointed in extremes-RICHARD WEINBERGER
rickw578@yahoo.com
We stayed 2 nights at the Hampton Inn on Druid Hills in Atlanta. It was my, my husband and my 71 year old mother. We are in Atlanta atleast 2 weekends a month for business and pleasure and have stayed at many places. Upon returning home, we found an additional $265 charge on our Visa from the hotel. When we called to inquire, we were told that someone in house keeping reported the room un-useable due to smoke and that we were smoking in the room and that was what the charge was for. First of all, not only do we not smoke, but my husband and I are allergic to smoke and get migraine headaches whenever either a smoker is near, or even from yard burning. When I told the manager this, she said that the smoke was not from cigarettes. When she told me this, I remembered that the outside hallway smelled musky and the air in the hall was not working when we arrived. Later, the next night, when we used the stairwell I mentioned to my mom and husband that it smelled like marajuana. They both agreed, and we again noticed the musky smell in the hallway, but there our room was fine so we just went about our night. The clerk and the manager that spoke to me on the phone both insinuated that I was lying and told me that their housekeepers are "trained in identifying" smoke in the rooms. I informed her that she clearly had an employee who smoked and was trying to hide it by blaming customers and that it is fraud as far as I am concerned to charge me as I have never smoked in my life and clearly they was a lying employee. I was beyond offended that they would accuse me of such a thing and charge my credit card without any evidence. I was told a manager would be in touch with me today and I have head from no one.
Incidentally, the room was had much deferred maintenance that I am confident would never pass a quality control inspection by hour corporation. The electric wall plug was not only loose, but hanging loose from the wall, the granite in the bathroom had a huge crack down the middle and was literally glued together, the paint on the bathroom ceiling was peeling,the tub faucet was falling out of the wall, the tub door hinges were rusty and the bath tub paint was cracked everywhere.
I have stayed at Hampton in many times in the past and never had a single problem. This charged needs to be taken off immediately, and I expect an apology from both the local owner and the corporate office as I have never been treated like this and accused of something so ridiculous.
My husband Albert and I stay at Hampton inn frequently, always the one on Tower Rd when we are in Denver. We made a reservation for the 6th when we meant for the 5th. There was no one at the desk but Shawn when he told us gleefully, Your reservation is for tomorrow and we are full. No..'I am sorry, there are lots of hotels nearby', anyway I can help,etc,etc. JUST ABSOLUTELY RUDE. We asked if he could help us get a room at the closest Hampton inn. No!
So we are very happy a mile away at the Couryard Marriott where we will be staying in the future. Please let Shawn know that all it would have taken was a simple ' I am sorry that happened'. Sheila Frost
I recently stayed at the Hampton Inn on Hospitality Lane in Fredericksburg VA from 9/23 to 10/23. I have been a HHonors member for >10 yrs. I was staying in the area related to work (federal govt). The following are issues that I encountered during my stay:
1. When I first arrived, the front desk staff was very rude, impatient and not polite. I did not receive the usual complimentary items that I normally receive when I have stayed at Hilton properties as a HHonor member.
2. My colleague was placed in a suite at the same federal rate, however, when I asked to be changed to a suite, I was told I would have to pay extra, which I denied.
3. Since I was staying at this hotel for 30 days, I asked if I could have a microwave in my room. I was told no. I have never ever stayed in a Hilton property and did not have a microwave.
4. On day 3 of my stay, I woke up in the morning and found multiple bites on my neck, torso, arm, leg. I immediately told the manager on duty and he verified indeed the room was infested with bedbugs. I have him stating this on a voicemail. He offered to move me to a suite and wash/dry clean my clothing, which I accepted. Over the next day, the symptoms became worst (see pictures). I take daily oral chemotherapy, so I was required to take steroids. This impacted my work for a few days. Management stated there was nothing else to be done. I also contacted the corporate number, but was told to submit a complaint online
5. I removed the do not disturb sign from my door 2-3 times per week so that housekeeping could clean and refresh my room. Housekeeping only changed the towels. They did not clean the bathroom, sink, vacuum or change the sheets. I complained to local management. Although housekeeping returned, they still did not clean my room thoroughly.
6. The male manager was very accommodating and helpful, however, the female manage was very rude, inconsiderate and did not demonstrate any customer service skills what so ever.
My agency will be sending multiple colleagues (10) to this area for 30 days at a time (Oct-Mar 2019) and I recommended they do NOT book rservations at this location. I was extremely disappointed in this Hilton property. I travel frequently and I make sure I stay at a Hilton property because I have always been satisfied with the accommodations and service. I rate this entire stay 2-3 and I will never stay at this location again.
I recommend the local staff (female manager and front desk staff) receive additional training in customer service. Also for my inconvenience, I should have been offered at minimum 1-2 free nights at a Hilton property and or additional,points for my HHonors account.
I look forward to hearing from you. Please feel free to contact me at the listed email (dorseke@gmail).
Thank you
I was refused a room on 10/17/2018 after my family was promised a block of rooms for bereavement. I ended up staying with Ken Condon and his wife Dianna in room 203. Wanda was the attendant the evening of 10/17/2018. She was not helpful and refused to allow myself or my family access to the snack area stating that the computer systems were down. The computer system outage was the reason she cited for refusal of the room as well. Room 203 was under construction and did not have a locking bathroom door. Construction materials and a damaged door were also noted. This stay was disappointing and not typical for my experiences at Hampton Inn.
Thank you,
Mandy
On 26 September 2018, I contacted your hotel, Hampton Inn, Montgomery, Alabama, to make reservations for 5 and 6 October 2018. The reservation was made. The price quote on the telephone and subsequently provided to me by e-mail was $362.84.
Those dates were important to me as I was traveling from Huntsville, Alabama, to Montgomery to attend a conference. When I arrived in Montgomery on 5 October 2018, and walked into your hotel that day around 2:30 p.m., I had the quoted price of $362.84. When I got to the front desk to give my name and state that I had a reservation, I was told that the cost would be $588.00. I immediately objected. I stated that I had a reservation for a cost of $362.84. After my protests, I then was quoted a price of $488.00. I again stated that that price was not the quoted price given to me of $362.84.
I walked out of your hotel and called you toll free customer service number. I telephoned that number around 2:45 p.m. CDST on the same day, 5 October 2018. I talked with your customer service representative. I told your customer service representative that I had a reservation for two days with the cost being $362.84. I then informed him that I had just entered your hotel and was given a check in cost of $588.00 and with my stated objection provided that I thereafter was give a cost of $488.00.
I told your customer service representative that I had reside in Hampton Inn hotels before and never had a "bait and switch" pricing change of this nature. In order to give your hotel notice, I told your customer service representative that I would not be residing in your hotel due to the deceptive pricing. Your customer service representative stated okay and then apologized for the bad experience that I had with your hotel.
This week when receiving my Wells Fargo statement for this month, I saw a Hampton Inn charge of $181.42 on my statement. I did not reside in the subject Hampton Inn on 5 October 2018. I immediately access your website to register a complaint. I also called your customer service to verbally state my complaint about I asked the customer service representative what is the nature of the change, and he stated failure to appear or show up. I told him that not only did I show up but I was given a "bait and switch" experience when I tried to check in. I the customer service representative that thereafter I called your customer service representative to inform your company that I would not be residing due to the deceptive pricing.
Please check your records to include my telephone notice call to your customer service representative on 5 October 2018 around 2:50 P.M. CDST to inform him that I would not be residing in your hotel on 5 and 6 October 2018. Thereafter, please remove the $181.42 charge from my Wells Fargo credit card.
Sincerely,
David C. Points, Jr., Esq.
I booked a room for my daughter and a few friends for her 16th birthday.. I left them there to go prepare food.. it's was two complaints at 9 pm stating they was loud.. why I was still at the room why the room was quiet they was eating it was two more complaints. The people in the next room had dogs and kids and of course white.. the kids was kick out the room at 1:40 for laughing and talking.. I guess the people next door never been teenagers before.. they was not disrespectful just trying to have a good time.. then had the police called on them..
First of all I need to mention that we chose the Hampton based on great reviews from AAA. Also booked through them. Our stay was for 8 nights September 18th through the 26th 2018. First three days bed was not made, trash not collected, floors not sweeped carpet not vacuumed. Day three I went down to the front desk to request clean sheets. And I proceeded to change the sheets, make the bed and empty out the trash, I also had to request clean towels periodily more than three times. And on day two the toilet seat broke snapped right off while being sat on. The front desk staff apologized and did not even offer some kind of compensation.( Did not even offer to change the sheets) Floors never did get cleaned.
After dining, we went to the bar inside the lobby. The waiter October 3rd was kind of rude and blunt. I asked what kind of wines....oh we don't have wine, I don't even care for wine. I said how about wine coolers....oh no nothing in wines. He was munching on a bowl of cereal all by himself standing so unprofessionally at the bar eating and talking at the same time. (we interrupted I'm sure)! Why wouldn't a bar carry wine? or wine coolers? For a busy hotel chain, we were quite disappointed. I settled for a mudslide, but it didn't have any chocolate sauce or anything.
The room was nice. The parking lot is super small and tight. He should have left the trunk accessible to the lot - not up tight against the concrete wall !!!
I tried to book a room for the Hilton Inn downtown Wilmington, NC for the Battleship Half Marathon. (The place I was supposed to stay just notified me that their property was destroyed during hurricane and cannot accommodate me.) I tried to book Hilton Inn through Booking.com and I didn't realize that the site booked me at Hampton Inn downtown until I received an email confirmation. I cannot stay at Hampton because I must catch a water taxi from Hilton to get to the start line. Hampton too far away. I tried to call the property immediately to cancel they said I had to talk to booking.com. I called booking.com and they said I had to talk to Hampton inn. My confirmation 1266054417 pin#3578 showed I canceled but now they are charging me for the room anyway. This is the worst situation ever. I'm already slammed last minute to scramble and now I'm being further inconvenienced by this situation between Booking.com and Hampton Inn downtown. I intend to file a BBB complaint and a complaint with my attorney general as well. I will not pay this fee for an error created by booking.com. I took action only 10 minutes from making the reservation and I don't feel I should be penalized. Please help me get this resolved.
Not a complaint--a compliment, but I did not see that link. We were evacuated from Hurricane Florence and stayed in Hampton Inns as we always do. Monica at the HI in Charlotte, NC location was so friendly and understanding of our situation. Many guests were evacuees with dogs, and she never wavered from her friendly and professional service---even though Charlotte was facing a lot of rain, possible flooding, and maybe loss of power.
A year ago, we moved to our new home in Calabash, NC. We stayed 9 days at the Hampton Inn in Southport, NC when we came down here to look around. When we moved here, we stayed at that same Hampton Inn in Southport, NC for another 11 days waiting for the movers to arrive. The employees at that location became our first friends here in NC. When we were recently evacuated, Debra Smith --and employees at the Southport, NC Hampton Inn--even called us to make sure we were OK and to see if we needed anything. She does the morning breakfasts at the Southport Hampton Inn and is a wonderfully welcoming and kind person. She made us feel like family when we have no family here.
Thank you Hampton Inn for always being a clean and comfortable place to stay--even when you have to flee your home.
On August 24 I stayed at your Hampton Inn in Mannheim Pennsylvania and checked out the following morning. I left behind an iPhone cord and plug. The man I talk to said he had not found it that would talk to housekeeping this was on Saturday night the 25th . I called back on Monday and was told it had been turned in and he would mail it to me via US mail. Today I called because I still have not received and I talk to a woman to a dinner fied herself as Michelle a manager. She told me it was no longer there and wanted to know if I had contacted UPS do you have it returned to me. She also told me they put everything in a box loose and took it to UPS and it was my responsibility to call UPS. That story is ridiculous UPS will not except loose items each item has to be in individual box or package labeled with the address I return address and a wait and paid for in advance . First of all they excepted responsibility but knowledge Ing it was there and they would ship it to me and now they are saying tough luck it’s my problem . I want to know what if anything you intend to do about this
My wife, Shirley A. O’Connor, made a reservation with the Hampton Inn Denver-International Airport on 8/20/18 at 1:21 PM for the night of 9/6/18, reservation #90902603. On the morning of our flight, Thursday August 30, 2018, my wife became very ill with the flu and we had to cancel our flight as well as our vacation plans. The following day, August 31, 2018, I called the above Hampton inn ( 1-303-371-0200) and talked to Gwinn to cancel our reservations. I was told they would cancel the reservations however we would still be charged for the room. When I questioned this decision I was told to call 1-800-236-7113. I called, talked to Tina and was told the Hampton in CO would have to make the refund/cancellation. I called Tina at the Denver Inn a second time and she was firm that we would be charged for the room. My question: Is this Hampton policy to not approve a cancellation Request that is made a week in advance? I can understand being charged for a short notice cancellation-but-not for a cancellation made a week in advance. We are frequent Hampton customers and have been Hilton Honors members (852892436) for many years. i would certainly like to know if this is official Hampton policy so that I may plan future trips and places I stay accordingly. Sincerely, James B. O’Connor, Col. USAF (Ret) 61Elizabeth Ave.,Dover, DE 19901 (302) 697-7131 or (302) 922-4338
Senior rate was not applied on my bill. I made my reservation on line, my sister made her reservation at the hotel direct. I am a Hilton honor member. The hotel said they could not help me. The 1-800-Hampton # spoke to Alexander said sorry could not help me. I am 67 years old and when I made the reservation I asked for senior rate and did not check that it was applied. I assumed Hilton knew how to apply that discount that they offer. I am very disappointed at the lack of customer service. My husband and I are retired and would like to continue to use our Hilton honors. I would appreciate resolution of this problem as soon as possible Reservation #97618752
Prejudice, rudeness, unprofessional
Horrible customer service at the Walterboro, SC location!! As a frequent traveler, I stay at (Hilton) Hampton Inn on a regular basis, This property is one to away stay away from!!! TV issues, poor customer service ... I ended up checking out ( at 10:00 PM) and moved to a Microtel across the street ... had a much better experience, for half the price!!!
Ridiculous!!!!
Your employee by the name of Shannon Blair. That works at the Hampton inn and suites downtown Jackson Ms. Has not only been falsifying doctor paperwork but also stealing from the snack shop. She is rude. And very unprofessional
Hello,
This message is being sent to let you the service we received at your hotel located:317 West Main Road, Middletown, RI 02842.
My husband (Ramont D Coleman) made reservations for Aug 2 - 5 2018. We were very excited to visit this area, and looking forward to enjoying the Newport Jazz Festival 2018. We made our reservations through the Travelocity website and received a confirmation number#. The Day of our arrival Aug 2, 2018,we called the hotel to confirm that our reservation and told the Front office manager Kaynisha Johnson we would be arriving later (after 3:00 check-in). She immediately stated that she showed nothing in her system and that she could not help us. We had been on the road driving for 9 hours and this was not good news. We contacted Travelocity and they gave us an additional confirmation number. I called back to the hotel and gave it to Kaynisha Johnson afterwards she stated she had us in the system for one day!. We contacted Travelocity again and they fax her our paperwork for the reservation. Fast forward we arrived to the hotel and Kaynisha was not welcoming at ALL, she was very rude and told us not to make reservations though a 3rd party. Then afterwards gave as a room with double beds vs what we paid for a King size. To say the least we were very disappointed with the non sensitive manager. We loved the Jazz Festival but would not stay at this location again. One more thing the next day my husband spoke to the new Sales Agents on duty Cory Adolfo and Olivia Seymour. Cory was very thoughtful and offered us a suite and sent a bottle of wine and chocolates to our room. We really appreciated there hospitality and wanted you to know what they did.
As a Hilton Honors Gold member and a former GSA, me and my family we humiliated, disgusted and disappointed with the staff response as well as the condition of room 714 when we stayed at the Hampton Inn. I reported to the front desk, on three (3) different occasions that there was moisture in the carpet, chair and bed in our room. I was told that the carpet had been shampooed. The staff member was not telling the truth. I was promised a room in two hours, however when I returned later in the evening, there was no mention of changing rooms. Instead I was told I needed to wait until next day, although I was only staying one night. We were forced to stay in that room. The next day it got worst. Not only did we have the most uncomfortable sleep due to sleeping in our clothes because of the moisture in the bed, we found mold on the pillows. DISGUSTING. This was the worst hotel stay of our lives. Chose not to eat the free breakfast. To make matters worse, this has become a health issue. One of my daughters lips became swollen, chaff and painful. She has gone to the doctor and received medication. We all will receive medical attention due to this stay. We need to come to some true terms regarding this matter. As I should not have been the one to suggest comping this room, I believe the hotel can come up with some reasonable solution better than what was given me. I was told that I would receive a call from the hotel GA within 24 hours which would end today 8/10/18. I expect that call.
I am an employee with the east Peoria business by the river boat and I feel like I'm getting treated poorly and not showing me any sympathy from letting me go to a family funeral or getting into a car accident. I work hard every day and dont receive any credit my general manager cindy Harris doesn't talk to us employees with respect we've lost a lot of employees due to her and shes about to lose me. Please help by making Hampton inn a better environment to work in again
Once again we made reservations at the Hampton Inn Hazelton Top of the 80s and our reservations were messed up. our reservation was for July 21 through July 23. Our confirmation number was 97995576. We made a reservation for a handicap, non smoking room with a King size bed. First of all we arrived after 3 and was informed our room was not ready. We were then informed our room was not a handicapped room nor a non smoking room. The desk clerk said non of the rooms are non smoking and our reservations were for a room with a double beds. My husband is handicapped and would not be able to get into the shower unless it was handicapped accessible. They tried to accomadate us but were unable too. They checked hotels in the area to see if there were any open to fit our accomadations but everything was booked. This is the second time our reservations were messed up at this hotel. The clerk was to cancel our reservations so our account would not be charged. We enjoy staying at Hampton Inn Hotels but want to be assured that we get the kind of room our confirmation states. If non of the rooms are not non smoking or set up for handicapped people that is false advertisement. We called the number of the hotel directly and they say it goes to a third party booking agency and can't be changed. I can be contacted at the above email. Looking forward to hearing from you, Thank You Mrs. Pate
We booked this room through booking .com and they said the room was for four adults and it was to small we had to pay 20 dollars extra each night the manager Jessica Ortiz was very rude and said they won't help us because we booked through a third party. Very unprofessional ANF we come to Tampa every two weeks for fun we will no longer stay at the Hampton inn suites for our vacations terrible customer service by manager.
I was recently, wrongfully terminated at the Hampton Inn in Jackson, Alabama. On Friday July 27, 2018. I worked the 3pm-11pm evening shift at the Hampton Inn located at 4150 N. College Ave. Jackson, Alabama 36545. I had a family emergency that began approximately around 7:32pm I was called and told that my son was missing by my Aunt Dora Jackson. She stated that my son hadn't shown up at her house at 7:30, after her searching for him she told me he was missing and no one had seen him. I called the front desk supervisor Jordan Wallace at 8:00pm and asked her if she could come in and relieve me because I had a family emergency! She stated that she wasn't in town, and that she couldn't come! It was later discovered that Jordan Wallace was actually a few miles away from the business. And there was no interest on Jordan's behalf of trying to find someone to cover for me. Shortly after speaking with Jordan Wallace, I called the General Manager Marion Keith, and I didn't receive an answer! So I stayed on and continued working, but my worry was growing for my missing son in hopes that my Aunt Dora would find him soon. I called my Aunt back in the 9:00 hour still my son was nowhere to be found! So approximately at 10:20pm, I received a phone call from my cousin and was told that some random guys was shooting at my son! At this time, I'm in total panic mode, as any mother would be, so I called the maintenance supervisor Bruce Mack at 10:20 and told him that there was an emergency power outage in room 225, and that I had a family emergency and I needed to leave. Bruce Mack covered the front desk for me after fixing the power outage. I left at 10:28pm to find my son, and once I found him safe, I returned to work the same night. I could not believe the treatment that I received from the General Manager Marion Keith, and Jordan Wallace the front desk manager. I was so disappointed at the fact Jordan Wallace found my situation with my son to be hilarious. So Marion Keith the General Manager decided on Monday morning July 30, 2018, to terminate me for leaving the property to find my son. She stated that it was job abandonment, even though I returned to work the same night! I explained to her that it was not abandonment, because I returned to work! I also stated that Bruce Mack covered for me, she stated that he didn't count, because he is the maintenance supervisor! I suggested to her about cross training her employees in such a case, since this particular Hampton Inn is severely understaffed, because they are selfish with stealing hours for themselves! So, on this evening, August 1, 2018, I was sitting in the parking lot speaking with Ray Worthy, a really good friend of mine that is still employed there, and Marion Keith forcefully threatened Ray and I to get out of the parking lot and off the property. She then stated she can't have a homeless person sleeping in their car here on the property, and that it was bad for the image for her and the hotel! Now at this point, I was totally ashamed, embarrassed and humiliated. Because no one knew that I was homless, but Marion Keith (General Manager) and Paige Parnell (Assistant General Manager) I explained to them both about us living in my car me and my two children, because my children, sits in the parking lot in the car until my shift is over. I explained to Paige and Marion both about my home being destroyed in hurricane Harvey in Texas in 2017. I moved to Alabama in March of this year, and I rented a small cabin for my children and I to live in! Once my resources ran out, my cabin was repossessed and we have been living in my car every since. My treatment, by Marion Keith has been horrible and I worked in a hostile environment while I was there. Saftey was an issue, an employee was attacked by her boyfriend while I was there, that was a saftey concern. Marion's comments to me about being homeless, were horrible, and she was blurting this out in front of guest on the parking lot as well as Ray Worthy an employee. That was very unprofessional, tacky, and out of control on her behalf. And with her trying to judge me for not having a place for my cildren to stay is appalling to me considering, she was homeless, and living in the hotel at one point, until the owner allowed her to move into one of his homes. I'm so disgusted with this property now, because of her treatment. In Texas the name Hilton has a strong barring on properties there. I guess it's not the same here in Alabama. The General Manager (Marion Keith) of this property is completely out of control! She's a tyrant and bully to her employees! I feel like Hamptonality starts with how you treat your employees, and if you can treat them well, then you can provide that same quality customer service to your guest, because I was both a guest and employee!
Sincerely,
Amanda Foxx
7/24/18-7/27/18 stayed at Hampton inn Chicago on e Huron st. Started with a problem checking in we were there at 2:30.pm and they said they did not have a room ready yet people were coming in off the street and checking in when asked they said you have to check in online then as soon as a room is cleaned that person gets it,I had reservations 2 months in advance and have checked in at other Hampton inn at 9 am with no problem. Very rude staff. Elevators slow,bathroom did not have an exhaust fan, and no towel Matt for floor, dirty tables and lamps,pool area had and excellent view being roof top but area around pool very hazardous as it was wet and slippery I nearly fell and being over 60 it would not have been good and my grandaughter and other kids and adults were slipping as they went to the seating area. Breakfast was nice but the evening reception each night for the home wood suites would not allow us to attend yet they were in our breakfast area and coffee area. More expensive room yet less amenities .the snack bags to go weren't available until after breakfast but we went out at 8am they should have been out for those going out early.I usually stay at a Hampton inn but will not in the future as any complaint seems to be ignored.
First I have stayed at the Hampton Inn for the past 20 years business and pleasure. I made reservation to stay at the Hampton Inn in Rocky Mount, North Carolina on July 14th 2018. The check in time I was told would be around 2pm so I scheduled my travel time to arrive at 2pm. I was unable to check in my room till after 4pm. The weather was extremely hot that afternoon and we had to stay in our vehicle over 2hrs waiting (with a young grandson) for the room to become available due to the amount of individuals also waiting for rooms in the Lobby area . I have already paid for the room by credit card but I was very unsatisfied with the service. My reservation number was 96909241
If you check the amount of times I have stayed at you facility you can tell I not complaining just to have something to do.
Good evening,
I stayed at the Hampton Inn Northgate, Seattle on July 5, 2018 and checked out on July 6, 2018. I went on a 7-day cruise and then realized that I had left my wool JCrew checkered brown colors blazer in my room 441. Upon my return from the cruise on July 13, 2018 and after making multiple phone calls I finally spoke to a lady by the name Carrie or Kerry and she checked with housekeeping and confirmed that my blazer was at the Hotel.
She directed me to contact chargeback.com in order to try to get the Blazer mailed to me. I contacted chargerback.com last week ago and I understand that a message with the description of my blazer was sent to Hampton Inn in order to get the process going but I still have not heard back from your Hotel.
Can someone contact this Hotel and get me some help in recovering my blazer? Maybe they will listen to Corporate Office. I am paying for the shipping of the blazer so I do not understand them giving me the run around. I would very much appreciate a prompt response to my request.
Thank you,
Maribel Ramos (Room 441)
407-491-9630
Hi, so this past weekend myself and my husband were called to attend a family emergency as my aunt and her son was in a fatal accident. My nephew lived but is in icu and needless to say was horrible that his mother had passed. Normaly hotel stays are made in advance and this time it was last minute. Due to something going on in town all the hotels in Denver were fully booked we took the only availible but it was over 50 miles away. After a long heartbroken day we headed to greeley at which we stoped at walmart to get some essentials that due to emergent reasons we had no time to grab. Finally getting to the hotel to check in and lost our card at walmart somehow and werent able to check in without a credit card. So we go to walmart purchase a prepaid and head back to hotel at which the Phonix Clark was up front first she tells us that she gave our room away, then proceeds to sarcastically state she did all she can do and appologizes with a smerk on her face then also tells us that she tells us that even if she didnt give away our room that they dont except pre paid cards so need less to say after a already stress ful, heartbroken day, it ended with both myself and husband not finding any hotel with availability and had to sleep in our car went the hospital unrested and un showered and feeling like the hampdon inn didnt care or have a heart is this truely the reflection of your core values. We are truely still upset about the way that we were treated both girls that were up front were aware they knew we were going to walmart and returning apon giving our room away we also never received even a courteous call to make sure we were infact not returning but we did return to the hotel and we were left upset and speech less. Very appalled at tbe customer service we were giving. Due to the In decency and unprofessionalism of your employees we didn't request that this matter be taken care of and attended to immediately I have called I've called the hotel 2 days now and there is no manager on call or in the facility and no one has attended this matter. I truly hope that you guys can redeem your core values and can reimburse me for the trip there and back drove over a hundred miles slept in my car and completely feel like the Hampton Inn does not care about what me and my husband had gone through if they could make it right and show me my husband that this is not how things are taking care of at the Hampton Inn sincerely Cynthia Salzarulo
Michelle A.
Good afternoon on 7/19/18 I traveled from PA to AL for a family reunion at Hampton Inn 4910 Civic Blvd Bessemer AL. First my card was charged $24 in $1.00 for the all the rooms because my card was the only one on file. Unacceptable!! Second someone tried to charge $358.25. As a matter of fact I was still on the road traveling when my bank called, twice, about fraudulent activity. No one could seem to tell me what happened other than since my card was the only one on file that’s why it was used. NO Unacceptable!! I had to shut my card down & can’t use it while out of town. I’m extreme upset!! My Aunt told them I was not the contact person & still the hotel continued to call me as if I were. I had no dealings with them prior to my visit, an unpleasant one & some kind of compensation & training needs to take place
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