Hampton Inn

I stayed at Hampton Inn in Bellevue, TN on July 10-11, 2019 in Room 411.

I woke up at 4:00 am to go to a Brides Across America event in Nashville, TN with my daughters.

I found a bed bug on my sheet.

We killed it with a baby wipe and blood spurted out of it.

I had a linear bite trail down my right thigh.

My future son-in-law took it down to the front desk.

No one appeared to be on duty, except a breakfast worker named John.

He took the bug and wipe and gave me the General Manager’s card, Tim Parker, and told me to call back later to speak with him.

I did and he seemed not to take the issue seriously.

He only told me he would investigate and call me later.

I did not hear from him until Saturday, July 13 in a voicemail.

He told me to call him back, which I have twice, and I have…

I would like to know how could someone using my name an address check into and stay for 10 days at the Hampton Inn located in Casper, Wyoming.

I live here in Alexandria Va, and have never been to Wyoming, the Hampton Inn's that I stay are all located in Virginia.

Why didn't the hotel attendance ask to see identification.

This very troubling because this individual is using my name and address to stay at Hampton Inn.

Please look into this complaint and contact me with the resolve.

Arrival: 7/1/2019, Departure: 7/11/2019, Cashier ID: SREEB, Room No:102KX10, HH # 62432009 BLUE, Folio/No/Che 495355 B Thank you, Richard James 703-851-2024

I am a Hilton Diamond Member and have been traveling on official government business for almost 10 years and I am very loyal to Hilton properties.

Earlier this week I had a reservation for multiple nights at the Hampton Inn located in Sault Sainte Marie, MI.

Upon arrival the general manager, Khaled Eldisoulky, ask me for my travel orders.

In all my years with the government I have never been ask for them and I do not know anyone else who has either.

I respect the fact and understand that he has the right ask so I did provided them.

However, he then told me that since my family was with me he would not honor my government rate even though I was on official government orders.

Never have I been told this!

Never has anyone that I work with in the government been told this and we all…

Panthiera Hawkins called me and kids slow nigga and something need to done about that

1.

Were not given the room we were promised, we are elderly 70's and 80's. and Handicapped.

Were promised a two bed, handicapped romm and suite and willing to pay the fee.

But it was so much bluster on the part of the person making reservations.

Given one bed in the room,

2.

Not enough safety features to be ADA approved room...…..toilet so low, risk fall trying to get on the facility and get off, no bars for assistance.

3.

Trapped in elevator two was our oldest member and she easily could have had a heart attack.

She called and was told assistance on its way, it wasn't, she was on her personal cell phone and not answering the phone at the desk.

I heard her yelling as I went looking for her.

We beat on the door until it opened, manager next day gave me number to call, which has…

My complaint is about the whole experience we had at the Hampton Inn at 2300 Carlisle NE, Albuquerque, NM.

First let me say that my wife and I stay at Hamptons, almost exclusively.

On our recent trip, we stayed at 2 or 3 other Hamptons prior to our stay in Albuquerque.

When we arrive at the particular Hampton hotel in a city we are visiting, we both say, "It sure is good to be home." This was definitely not the case at the Albuquerque Hampton where we stayed for five nights.

This was a most disturbing and frustrating stay.

The hotel was going through a complete renovation, and we were inconvenienced everyday of our stay......

Water being shut off; air conditioning not working properly; elevator not working to get to the only operating ice machine on the 4th Floor (We were on the 1st…

During check out i was told my $200 deposit was not being returned due to a "haze" in the room. "Not cigarettes but possibly a vape".

It took me only a second to realize I had an aromatherapy unit plugged in that emits a fragrance when plugged in and went to retrieve it from my car and show them its just aromatherapy not "haze or nicotine".

When the 2 employees came to the desk i tried to let them see how it works.

The female who says she is GM was very rude and made me feel as if I had violated something and refused to be shown that their assumption of vape smoke was wrong & wouldnt listen to a thing I had to say or allow me to show her the aromatherspy machine.

I know the stale smell of cigs can cause a day of decontamination of a room.

However vape or steam does not leave any…

I am very upset about the business practices of Hampton In --and your on-line reservation practices Its about the third party site regarding reservations--I was mislead in making a reservation thinking it was Hampton on line but it was Expedia--then after they charged me --the motel fee an extra $65 was added on the total charge for some type of convenience fee-that I didn't know anything about -I do want to advise you that this practice is "bait and switch" and is illegal for them to do this in my opinion. .

It is very misleading and should not be tolerated by the Hilton corporation I am the state manager for a company and I travel all over NC and Va and am a Hilton Honors member--needless to say this is very frustrating to me!!

On top of this I contacted the Motel manager in Edenton NC…

Asked at the desk where I could find a vending machine with Coke since none were available on my floor.

Went to the vending machine on first floor and most of the contents were loaded backwards so I couldn’t tell what was available.

It’s such a stupid thing to screw up.

You can tell at a glance that it’s wrong.

When I told the woman at the desk her response was “Yea, I don’t know who did that.” I like Hampton Inns but I’m also an IHG honors member.

The little things matter if you actually care about customer satisfaction.

Had reservations for a 1 bedroom king suite for two nights.

I the past we would arrive early but later we find it easier for us and staff to come between 4 and 5 pm.

We arrived at Hampton inn in Saco at 5:30, went to check in and was there is a problem with the room we cant have it, its a maintenance issue and that there are putting us in a room with two queen beds.

I told them that wouldn't work we have a daughter with us.

They informed me that we could us the suite that night but tomorrow we couldn't was it due to maintenance.

It was late I agreed to this thinking I could handle it in the morning and I informed them I would need two rooms.

The next morning we packed everything and loaded up our jeep wrangler which we were looking forward to leaving the top down with beautiful…

Why would anyone design a handi cap room to be the farthest from the elevator and on 3 rd floor, this is inconvenient for both parties those assisting and the handicap person plus evacuation would be a night mare...reconsider your next design.

The room can still be rented to non HANDICAPPED....give this a 1 star

Hampton Inn & Suites Pocatello 151 Vista Drive Pocatello, Idaho, 83201 208-233-8200(phone

We staff dental professionals for military events for deployment Readiness all over the US.

We work with Logistics Health Incorporated.

We reserved rooms at the above location at the government rate but the rate was changed.

I called after receiving the folios to inquire and spoke to Brooke the front office manager and was advised we were scamming the system and that the staff needed to have a government id.

I explained that we staff dental professionals for military events but they themselves are not government employees.

Brooke stated that she noted the reservations that if they did not provide the id to change the rate.

We only booked as we were given the government rat and if we could not…

My husband an I stayed in you helen location around Memorial Day.

Our room was DISGUSTING!

I payed A LOT to stay in a room with a bug on the pillow stains on the sheets and mud smeared on the bathroom door ( had someone shut that door to mop the floor they would have seen that and wiped it off I assume the floors weren’t clean either) also there was hair in the bathtub and the counter tops had not needs wiped down! there was old food in the freezer from a previous customer.. your hotel staff did bring new sheets and a new pillow but we then had to make our own bed!

I payed to make my OWN bed!

I’ve attached a few of the nasty things from the room.

Please find below an email from your "General Manager" Kerri Guinn in Gulfport, Mississippi.

I would not call this great Customer Service and not sure why such an email would be allowed to be sent to one of your customers.

I was asked to review a stay and when I did, this is the email I received.

Does she send an email like this to everyone who does not have a great stay?

I'm sure every hotel has an issue every once in a while with something.

My stay was actually not bad, just the check in part.

The front desk clerk, to our surprise, informed us at the time of check-in we had a walk in shower, she even indicated on our room keys which room it was.

Hence our displease at check-in.

Then this came...…..

I am not expecting a reply, just thought you should see the email.

Dear Melody…

No stars.

My husband and I stay at Hampton Inns often.

We stayed at the Hampton Inn on Race Street in Philadelphia between May 24 and 28.

Worst run Hampton Inn we have ever stayed in.

Unfriendly and untrained desk.

Woman running food area was the best person in the hotel.

Wonderful woman, but you gave her terrible choices of food.

Awful breakfast.

They put us on a floor with a whole team of middle school kids even though they had our reservation well in advance.

The television offered almost nothing but the cheapest commercial channels.

No HBO, Showtime, etc.

You didn't even have PBS which I find inexcusable.

Hello we stayed in your Oregon, OH location and the room hadn't been cleaned at all.

Food on the carpet hair in the shower refrigerator wasn't clean desk weren't wiped off nothing was clean.

We let the staff know on the way out showed them pictures.

And was told that that wasn't the first complaint about the cleaning on that floor.

I was told to email the pictures to the manager and they would get back with me I didn't and I haven't heard back from anyone.

For $185 dollars i expected alot cleaner room.

I hope to hear from you as I can't get a response from the management at the hotel

On Sat May 25th, 2019 we experienced very poor customer Service with your evening shift desk clerks.

We left our room early in the morning, and did not leave a do not disturb sign on the door or anything, and on returning to the room later in the day discovered our room was not cleaned or anything.

No fresh towels either.

After contacting the front desk, they advised us there was no manager available until Monday and there was nothing they could do.

And if we wanted clean towels, we could come down to the desk and pick them up ourselves.

The clerks on duty had the attitude that they could care less.

Is this the way your organization treats their guests?

Completely unsatisfactory!

my husband and I stayed at one of your facilities in Key Largo Fl on3/28/2019.

I was charged an additional $51.

39.

The rate was $313.

88.

I HAVE CALLED THERE AT LEAST 10 TIMES, SPOKE TO Tia 3 times, she assured me that the money would be released by your financial institution.

THIS HAS NOT HAPPENED.

PLEASE I WOULD APPRECIATE YOUR GETTING MY MONEY BACK TO ME.

We are on social security and really need the money.

WE SAVED FOR A YEAR SO WE COULD GO TO KEY WEST ON VACATION.

Thank You for your prompt attention to this matter

Mr.

William Moore themooresretired@yahoo.com

I stayed at a Hampton Inn in the month of April.

The hotel took money from my mother's card and from my card.

I wrote in about and I called about.

My mother wrote in and also called.

We spoke to a Carla Cole for over an hour and she ASSURED us that the money would be put back on my card in 5 business days, 7 at the most.

That was well over 3 weeks ago and still no refund.

I have sent email to Carla Cole to inquire about the and still no reply.

It is very upsetting to know that one, Hampton Inn steals from its guests and two when caught in the theft, Hampton Inn does abosultly nothing to correct their error.

I am going to report you to the BBB.

This is theft plain and simple.

Stayed at this Inn and was sent to four different rooms until we got the right room 119.

Paid in advance and my credit card was charged for a prior room that we were sent to.

Had to wait till the end of our cruise to get my receipt and was told my room had not been paid for.

Had to call my credit card Capital One and they stated I had already had it paid and it was posted.

My brother was blind and we had to keep going to room after room.

Found out that the problem was with a employee named Patrick.

Our group arrived at different times and our rooms were not ready.

The total of 5 rooms were reserved prior to our arrival.

Patrick they said did not list who was going to the different five rooms and that was what caused the problem for all of us and the employees.

Was a terrible…

Rating - 1 to 5 -10!!!

Dalton GA Hampton Inn is the worst property we have ever stayed at!

To say it's a dump is an understatement!

Never did we expect an old converted hotel that has less an inviting environment to spend a night after a 12 hours drive.

We would not even step into the old tub/shower!

Carpet looked like it was dirty.

Elevator dirty...had we not been so tired we would have left!

Didn't even want to think about eating in the place.

This standard is NOT what we expect from Hampton!

Disappointed.

3 people said the same as we were going to our room they never thought this is what they expected.

I paid by credit card and should never have paid for this night.

We did stop at the desk last evening on way to dinner to say what a shock this was.

Girl at desk seemed…

First I would like to say I visited Milwaukee, WI on May 16-23 2019.

My husband and I were not satisfied with our stay, Unfortunately, we were booked at the wrong location and we were not able to change it due to hotel policy.

We also feel that anything associated with your corporation should be top quality because we have stayed at various Wyndham hotels.

Hopefully in the future your company will upgrade this hotel immediately.

Our service person was very pleasant and she offered quality service each day during our visit.

My husband, who is a Korean War Veteran and disabled, appreciated the service as well.

Last but not least the stay was ok, considering the unnecessary noise outside our room window each night.

We stayed in Room 317, Sunday, 05/19/20 through Tuesday, 05/21/20, at the Hampton Inn in Galveston, Texas.

Very clean, but, we had a couple of problems.

Our rooms were booked under the name of Pam Pickrell (Honors Member), but we paid for the room.

We had a couple of problems with our room.

1.

We had trouble flushing the toilet.

We had to remove the tank lid, jiggle the float, and then it might flush!

Sometimes it took us 3 flushes before it would work.

I told the lady at the desk on Monday morning and was assured they would have someone look at it.

When I stay at a Hampton Inn, I do not expect to have to worry about the toilet flushing.

It was never fixed because it never worked correctly.

2.

The television had lines across a portion of the screen and we could only see a…

Hampton Inn, 101 East Jefferson St., Louisville, KY stay at this hotel on Friday, May 17, 2019, Jason, staff, check me and my daughter in.( A week before I got to the hotel, I spoke to Mr.

Bailey regarding my confirmation number, just to be should everything was ok.

I give him my full name, he could not find me in the system.

I asked him do you need my confirmation number and he found my name under the confirmation number in the system.

I told him good thing i am calling before i get there.

I read what i kind of room I had put in...king with studio.

After confirmed my room I hanged up.) I try giving Jason the paper that I printed off the computer with the amount for the room and king bed with studio.

He would not take it.

It have the price of $322.

68. jason said, that was the…

I had a reservations on May 4.

2019.

At 4017 Jackpot Rd.

Grove City.

43123 at 7430168830684 And I did not get to stay and the room was not ready at 3 the desk clerk said I had to wait for 15 minutes and the room was not ready.

So we was waiting for And this lady came through and The black lady said she would check on it..

Then the white woman came and said that the room was a single room.

I told that we reserve double and I would not have placed a reservation unless You had a double for my family And we had drove from Louisville to Ohio I check with AAA and I.was suppose to get a discount.

When the white lady said cannot.but 4 stay in a room....

I said do you have any rooms on the second floor ..she said no...this is not the front clerk that I gave my drive license.too and my…