Hilton

On June 2025 I talked to the Hilton resort about getting extra points on my account so I can stay at hotels free. They stated that I can pay $225 and come and stay at one of the results and they named the four different states where I can stay I chose Orlando Florida I went to Orlando Florida on May 9 of 2026 at the end of the class which was on May 11, they gave me my certificate and has $200 on it.

They told me I was supposed to stay at the hotel. Send them a receipt with my certificate and I will get my money back my $200. I sent it off June 15 of 2026 just give me in the mail August 5 of 2026P pay card of $94.

I called them on the phone. They stated that I was supposed to stay at a hotel for $200 and that way I would get my whole full amount of $200. I told them they never told me…

I tried to reach out to HGV in hopes of getting someone to help me cancel my membership but instead of helping I have been ignored, passed around between departments and even the last representative I spoke with was trying to sell me something instead of just genuinely helping me. As stated in my original correspondence to Hilton our experience was not at all what I was promised.

I have yet to take that luxurious vacation let alone have any type of exclusive access to resort properties. Even after I was convinced to upgrade I never saw any changes except my maintenance fee bill went through the roof. My experience with Hilton has been nothing but a disappointment and I am done for good.

I am looking for someone from HGV Timeshare to move on my behalf towards cancellation.

FRAUDALENT CHARGES NEVER HAD A RESERVATION NOR BOOKED ANYTHING BUT MY ACCOUNT ALL OF SUDDEN OVER DRAWN ALMOST $ 300 from where I was surprised with a mini getaway with fiance And stayed the weekend. The hotel was paid for before we arrived with his bank card.

I made the mistake of buying breakfast with my card only to now 2 weeks later wake up to a negative account from them. They will not return calls and the one time I got a human on phone to tell me that this was not their problem that someone without permission ran my card for almost $300.

I stated that i didn’t sign for these charges nor did I show proof of id or give permission and they stated they would not fix this because it’s normal for them to run credit cards of any guest . CYNTHIA Mcclary with EXECUTIVE ESCALATIONS!

Aside…

I am totally disappointed with that company, I applied for a permanent ( Mini Bar position) The first day i started working, the manager the name (paul) told me that i could not give more than two days of work, that if I was not satisfied that I would go out of the Hotel, and that I would come back from where I came from.

I couldn't believe what that manager had just told me, his name is ( PAUL) from Conrad Midtown New York. I wait to tell me all that in a hotel Room, nothing professional from a manager, in human resources I told them what had happened and no one did anything.

they treated me like garbage on my first day of work, I still can't believe it.....

The Embassy suites in Panama City charged me for a night that I did not stay. I have spent hours and hours and have sent many proofs of documentation through many emails. Instead of them, just checking their records and refunding the extra charge.

They have made me take all kinds of steps to prove that I was charged an extra night. The extra night was charged the day after my bill was fully paid!

With a 10 am checkout, Hilton’s Historic Powhatan property has one of the most restrictive checkout policies in the Williamsburg area. Nevertheless, I have stayed at the property four times in the past three years. On my most recent stay, after requesting a late checkout, I received a text suggesting that there was “language barrier.” Less than five minutes later, security was at my door. I am disturbed by the thinly veiled racist and nationalist rhetoric targeted at me and my family. More so, sending security to my room at night was a clear attempt to intimidate me.

I am deeply disappointed by the treatment I received. I hope that appropriate corrective action is taken so the that Bryce, the front desk employee who resorted to scare tactics and culturally divisive comments, upholds…

As a veteran I'm offended that a mexico country flag is flying below the American on the same pole. It is against the rules for presenting the American flag. It's the home 2 suites on Sumner avenue, Raleigh nc

I just reservation through Hilton Honor and I'm very upset cause I spoke to 3 or 4 ppl and I'm not receive my email I will not go through y'all if you can't send me over my email Information 3rd party reservation is so much better this suck piss consume 9192588246

To Whom this may concern, I am aggrieved by my experience at Hilton Garden Inn on Hospitality Lane in Fredericksburg VA on Saturday 9/9/2023 approximately 1100am . I approached the front desk to do an early check-in for me & my special needs son.

As I'm making the person behind the desk I was told was the general manager first name Heather (this is who represents Hilton & a Leader) , I made her aware in my previous conversations by telephone, I was told I could do an early check-in at long as a room was available. I was told at the desk that one of my two rooms was available.

However, I would need to pay a $75 additional fee to have room at this time. I explained I'm here in town for a family event, i need the room to change & to get my son settled.

Also that the representative by…

We checked in our room and was very disappointed. The mirror in the room was dirty, the coffee area was dirty, the table by our bed was dirty. My husband and I was cleaning everything and he said I should send some pictures. I had already wipe away the dirt from the frig and dish washer. This is not what we expect to see when we stay at a Hilton. We both were very tired from traveling over 500 miles to have to clean our room before we could rest.

Sharon Fugate

On 4-5-22, I paid for a trip to Las Vegas and I could not go due to illness. I tried to get rebooked or get a refund. 00 to do this. I asked for a refund of my money and was told that I could not get my own money back and could not use the money for another location in the state of Georgia.

As the customer service person said,”You just lost out”. The original confirmation is 4151617137

My family and I stayed at Home2 Suites by Hilton from July 11th-July 15th in Owings Mills, MD The staff and the overall hotel was great. We had to stay there due to some work being done at our home.

We thought it was gonna be taken care of by the 15th that's why we didnt extend it longer. I reserved another reservation online on July 15th at the DoubleTree by Hilton Baltimore North - Pikesville #82708430. I arrived at the front desk and the 2 front desk receptionist seems they were preparing to check me in.

The person in the office behind the front desk indicated they dont have any rooms I was a little confused because i was able to book a room online. She indicated it was nothing they could do. I left the hotel and called customer service for the hilton.

The customer service…

Hilton Garden Inn Waldorf, Maryland I went this hotel because they a have pool. Went i check-in the person told that the pool out service about 3mos because they waiting for a part to come in. I feel like the pool was not working put on the website.

I booked a room through the Hilton app using what I thought was points for a stay at Hilton Myrtle Beach Resort. Once I got home a few weeks later, my credit card bill came and I was charged $2500 for the room.

I'm a diamond member and 184,000 + points were used for my stay. I would not have booked the room if I understood that I was being charged in addition to using my points. This was misleading on the app that I was using.

It told me that the points used per night would account for my stay. When I called customer service they told me there was nothing that could be done. I've been a diamond member for 8 years, I'm also a Hilton Grand Vacation Owner and I have never had anything like this happen.

I'm extremely disappointed and even more so that I was told nothing could be done.

I am loyal to the Hilton brand when I travel. In the past 6 months alone, I’ve spent about 40 nights in Hilton hotels. The reason we look for hotels under the Hilton name is because of their reputation and our experience with them.

Always reliable, staff have always been helpful to us all over the world. Traveling in from Albany, NY, for a wedding this weekend I asked if it was possible to check in early at the Home2 in Clermont, FL. There were rooms available so I was told this would be no problem.

After we were given a key, my wife went into the room to find that we had been given a room that was already occupied. They gave us the key to someone else’s room. We received no apology, in fact, hotel assistant manager Barry acted like it was our fault because we didn’t answer our phone.…

DEAN CONGIN 7464 VICTORIA FALLS AVENUE [MAINEVILLE, OH 45039] [email protected] 614-325-2375

STAY INFORMATION: Confirmation # 3390820861 Room 1003/K1RV Arrival Date 07/22/23 Departure Date 07/26/23 Honors # 690618274 STAY: Hilton Marco Island Beach Resort and Spa 560 SOUTH COLLIER BOULEVARD MARCO ISLAND, FL 34145

I am writing to express my profound disappointment and frustration with my recent stay at the Hilton Resort in Marco Island, Florida.

Let me begin by stating that I have been a loyal Hilton Diamond member for the past six years, and my family and I have consistently chosen Hilton for all our travel accommodations due to the exceptional service and comfort we have come to expect from the brand. However, the experience we had during our recent stay at the Hilton Resort in Marco…

Canceled a weeklong reservation at the Sydney property a month in advance, but they refused to refund the $3300 for the cancellation.

HORACE and ANGELA ZASARETTI – WALCOTT 4238 Olive Street St. Louis, MO 63108

Wednesday, July 26, 2023

Hilton Global Headquarters

Attention: Mr. Christopher J. Nassetta, CEO

7930 Jones Beach Drive #110, McLean, VA 22102

Dear Mr. Nassetta,

My wife and I were recent residents at your hotel in Baton Rouge, Louisiana on July 20, 2023 thru July 24, 2023 to attend a Conclave hosted by the Baton Rouge Circle Lets Chapter.

Our experience was not what we expected from a quality hotel such as Hilton. For example, and this happened a second time at a Hilton hotel, we had to request from the front desk that we wanted the cleaning services each day.

I have traveled often for work and pleasure, stayed in many hotels, here in the United States and abroad, and did not have to make a request for…

Hilton grand vacations made it impossible to use the prepaid points that I purchased to be used at their vacation properties as a method to explore possible ownership. The only message I revived dim their customer service personnel was that they were conveniently non-refundable; there was no offer of assistance or remediation.

And when I contacted their customer service people for a solution, I was largely ignored . This does not bode well for future ownership of their time share properties when you are inescapably locked in. I can’t see any reason why they would change their customer service level on a timeshare when they have zero incentive to do so.

Fortunately, I have to attend a presentation where they want to try to get you to permanently buy one and I plan on sitting in the back…

This was my worst Hilton experience ever. My husband was locked out of the hotel completely rude staff called me at 3 am to force me to come to the lobby to “claim him” the manager was uncaring.

The tv was not working properly. Breakfast was disgusting and poorly implemented. Throughout the whole stay the staff was incredibly rude and it has actually made me really nervous about all other hilton stays

My husband and I took our 2 grandchildren to Destin, we’ve stayed at a Home2 before in NC and loved it so I wanted to book with this chain again. After driving 9 hrs we get to the hotel staff was very nice we put our luggage in room and went directly to the beach.

That evening I realized how dirty the room was and the pull out sleeper sofa was ridiculous, it was like laying the kids down on top of wires, mold in bathroom, on edge around ceiling and floor. Someone from the hotel reached out to me via text asking how are stay was going, I sent pictures and said this is unacceptable for a $400 room a night.

They replied said we will make this up to you by upgrading your room to a suite and will have it ready for you by 9am the next morning, I thanked her, sown over an hour packing…

I am writing to express my deep disappointment and dissatisfaction with the partial refund provided for my recent stay at Home2Suites Newark, as well as the complete absence of an apology. This response falls far short of my expectations and fails to address the gravity of the issues I encountered during my stay.

While I appreciate the refund for one night, it is essential to note that my concerns were not limited to a single night of inconvenience. The safety hazards, compromised well-being of my family, and the distress we experienced extended throughout the entirety of our stay.

Therefore, a partial refund for only one night does not adequately reflect the seriousness of the situation.

Furthermore, the lack of an apology is disheartening. I had expected Home2Suites to take…

I recently stayed at your Hilton on June 5,-June 7th 2023.

While I rarely write reviews, I felt that the experience at your resort warranted it – especially since this vacation was one of the few I take for the year and not what I hoped for.

I have been visiting Singer Island for decades, staying at a friend's beachside condo. This year I booked a room at the Hilton for the first time. I was looking forward to our stay at your resort because your outdoor bar was a favorite place to visit when we came to Singer Island.

I was willing to look past the outrageous daily resort charges of $32 per person, the daily fee for parking, the dirty hot tub, and even the one-hour limit of bicycle use. I have been to countless resorts where more than what you offer is available with no additional fee.…

Was looking forward to stay at a Hilton property for the first time. Upon checking in our receptionist appeared not to want to be there and was less than helpful. She had us sign for check in and I asked why the amount was more than my reservation amount, she rudely stated the the additional costs were for deposit only.

As a first line person who represents Hilton I was disappointed. She sent us on our way with our luggage to find the correct elevator without providing any guidance what so ever. On the third day of our stay we asked to have our room refreshed.

Only to find they came and left us two bath towels for the 3 of us. We had to call to have them bring us soap and another towel. This type of customer service or lack there of is unacceptable.

This will be the last time we visit a…

We have stayed at the Hilton Garden Inn Downtown Louisville several times. In fact it is our go to whenever we are in town. Amazingly, and quite horrifically, the bed bugs were your parting shot for the worst experience I have ever had at a hotel. Thank goodness, our stay was only for one night. Did you know you have a sign in the hotel rooms there that read, "Satisfaction Promise - We promise to do whatever it takes to ensure you are satisfied or YOU DON'T PAY". Well the manager on duty when we checked out had "NO IDEA" those signs were in the guest room.

So let's begin this awful tale. Knowing that we were on a tight itinerary. We downloaded the Hilton app so that we would have an electronic key and would not need to go to the desk to check in. Got to the room and the electronic key…

To whom it may concern

My wife, her children and I booked a reservation for 6/7/23-6/11/23. This reservation was for two adjoining rooms with one handicap accessible walk in shower. The reservation was confirmed via phone and notes were entered in the system not to give the rooms away due to a possible late arrival. After 16 hours of driving we arrived at 11:00 pm and the handicap accessible room was given away, leaving only the adjoining room. We specifically booked these rooms due to my wife's handicapped children. One of the children has no mobility! She has to be showered, dressed and fed by my wife. These rooms were chosen because they are adjoining, the handicap accessible shower and the 2 queen bed for the girls. They tried to put us all together in the one room for the night. This…

Christopher, In today society everyone wants to complain, but my issue is to congratulate one of your employees for a great job. My wife and I stayed at your Hampton at Jackson/Pearl Airport this week. Our stay was quite good and we enjoyed the rest.

I meet your General Manager, Cynthia Boykin at breakfast. She was trying to catch a young dog that had wandered in someway. The dog was fairly well mannered for a puppy. I helped her get the Vet’s name and phone number in order to contact its owner. She secured the puppy in a supply room, taking water and a pet toy to keep it company.

Anyway, the owner turned out to be a guest or workman and was got returned to it’s rightful owner. Needless to say, everyone was happen. Cynthia is a peach. She made everyone happy and should be…

I am 78 years old and disabled. I walk with cane. We were removed from our home for 2 to 3 months. We have been staying at the Home2 Suites for a month. Now the hotel says our room we have been staying in is booked and we are required to move to another room.

We are in a double queen room. We have treated this as our temporary home. We have a lot of things because we salvaged as much as possible. We are terribly inconvenienced by being moved out of this room. The service has been great.

Do we have any recourse?

My account had been locked for Cannot transfer /purchase points for nearly 4 years, after I received points from my friend. Within these 4 years, Hilton departments said my account need to be reviewed. After 4 years, still under review, continuing locking my account. The final answers to my queries always with (my account is under review) E mail reply to my querie Sep 2019 Apr 2020 Mar 2023

# We have identified suspicious activity related to one or more of the accounts involved. At this time, the accounts are restricted from transferring points.

#

Is it fair to investigation an account over 4 years without any answer provide?

I had contact different Hilton departments, Many are not help, some even don't know what the problem is.

For the department, which lock my account, what their…

I had a wheel stolen off my car in the Hilton Home 2 Suites in Houston. They had lug nuts off the other tires and were trying to take all wheels. Someone must have surprised the, I was told that the hotel had no security or security cameras by the desk clerk.

I was shocked about this. I contacted Hilton Customer Service about at least being comped for my room. The one night stay at their place is going to cost me another $500 on my comprehensive insurance. It wasn’t a pleasant experience having to wait for police to come and AAA although I have no complaint about either of them.

The situation could have been much worse if my husband came upon the thievery act or they had managed to take all my wheels. I find it hard to believe that a Hilton owned place would not have any security.

When…

Hi I tried to cancel my reservations 7 days before travel. I had bookled a time share here and so i added rooms for family and then we moved the time share to another hotel and i forgot to cancel and now they are charging me one night per room for cancellation. I emailed the mangament to request a special look but it got denied and now I have to Pay close to $1000 in cancellation fees

I stayed a the Homewood Suites at 805 East Beaton Dr, West Fargo, ND, from May 2, 2023 - May 5, 2023, while my husband was in the hospital. Room # 122. Confirmation # 88335186. I did not ask for room cleaning.

The sign on the mirror stated if you wanted room cleaning you needed to request it. When I got to my room on May 4 my room had been cleaned. I had my bottom dental plate in a glass of water by the sink.

The glass was gone along with my plate. I complained the morning of May 5 when I checked out. The clerk said she sent a message to her manager & they'd get back to me. I never heard back. I've called 3 times & left messages. No call back. 00. This is totally unacceptable!!!!! O.

Box 461 Waskish, MN 56685 218-556-1314

I have book a reservation with points . I called customer service a a woman name Maria Rivera answered she was rude and hard to understand her . she was very rude . Didn’t want to transferring to a manager .

My son & his family & I have had a reservation at the Home2Suites in Marysville Ohio for over a month. They called this morning & said there was a glitch in their system & we no longer had a room.

We called back to complain and were told they found us a room but then called back 2 hrs later & said again we didn’t. Now we are flying in from Texas w/no place to stay. I’m guessing since there’s a big golf tournament there that they sold out our room for more$$ leaving us (w2sm children) stranded.

This is a very shoddy unprofessional deal on their part and is a black eye on the Hilton chain.

We stayed at the Ballast in Wilmington,NC on May 7,2023 . We were in Wilmington, NC and planned 2 full days of events. When we went out early on the morning of May 8th, we discovered our car had been vandalized and the driver side window had been smashed open. Subsequently, all our plans for that day had to be cancelled. We had to drive back 2 hours with a broken window. The reservation number is 3379591992 and was booked through Expedia.

At this time we were reimbursed for the parking fee. I am planning to come to Wilmington again in the near future but am hesitant in staying at this property for lack of security. I will be also warning others on social media of this situation. I would greatly appreciate any thing you could do to help make this situation more palatable, compensate the…

We checked in into the room 05/04/23 and it was ok. Next day we left the room and when we come back it was smell of smoke everywhere especially in bathroom. We are not smoking couple with 5 yo kid.

Contacted receptionist, he refused to come upstairs and check on it or send someone to check where it comes from. Instead he told me that i am the onlh one who is complaining and also since I am not from this country i do not know how things wotks here in America (BTW my husband, me and our som all US citizens).

He was also laughing at me when i asked for general managet info saying it would not help. Service was awful.

I was promised a certificate for a one night stay on a Hilton brand property as compensation for a poor experience at the El Conquistador in Tucson. I have not received it. It would have been best to refund one of the three nights.

the case number is 166823947.

Left us in room with no ac for hours. It’s still off. Pour management

We arrived on April 27, 2023 at the Hilton, financial district to spend 2 nights after traveling 10 hours from palm desert. When I went to the front desk to check in, I was told by a rude man at the front desk, “the power was out, and I needed to go find another hotel”.

I went to tell my husband and he was talking to a kind man, that had a Hilton badge, and was helping people. He asked are name and said he called the Hilton in union square, and to drive there and we will have the same rate. We did just that!

I went to the counter, the lady was overwhelmed, said there was only 2 doubles, but then found a king room. The accommodations were not up to your or our usual standards. The pillows smelled, it was noisy, there was coffee for 1, and I felt like we were stuck in an over flow room.…

this is my fourth time trying to send this email to someone in Hilton at corporate. I was retaliated against the whistle blowing on my company. I have proof of legal workers that is working there now I my whole crew because of it.

I was told to get rid of Black people and to incorporate more white people which I was OK with, but when I began to realize that I had a Lotta illegal workers, I started bringing it up because she was constantly axing about the payroll being over I was working 120 hours and no staff when I found out that the illegal worker she’s making more than my housekeeper and front Desk I was being below.

And she was creating a hostile environment towards my HR department. I slowly started burn the whole staff just a whole lot of these illegal workers. I don’t understand…

You have an employee offering people updated and discounted room rates using his employee discount, your employee states that he can get you a discounted room rate, We paid your employee, he sends me a message with a confirmation number and all other information about the hotel stay,once the person arrives at one of your hotels they are told there is no reservation in their name and no room for them This employee charged at least 6 families I know, myself included, I paid him over $285 dollars , he said the hotel has spaces where the rooms are not sold out and

we can get them at a lower rates, as he has been booking rooms for over 10 years as he himself stated, once he sent us confirmation # we then send the cash through cash app to a women he called his wife, I will provide proof in an…

Hilton Hotel in Gainesville Fl staff member Ryan Cole and his cleaning supervisor were very rude and disrespectful. The rooms are disgusting and unsanitary. There were stains and feces and Also urine and hair on and under the toilet seat.

The cleaning supervisor accused us of lying about the cleanliness!! We will never stay at any Hilton Hotels again due to the unprofessional manner that we were addressed in regards to the situation, as well as the conditions of the rooms.

I called a customer service 4/13/2023 for ask about reservation for a company group stay and the guy was terrible. He didn't answer anything and he just gave me a phone number of one of the closest hotel and he didn't talk clear so I asked again then his attitude turned into SO BAD I disappointed in the service so much!!!!

I am not going to use any of Hilton groups for our communities stay from now on. At the end of the call, I said thank you but he didn't say anything and just hang up Sooooo RUDE!!!!!

It was very very difficult to book a hotel room. Last time I booked with you they messed it up... I rescheduled and they messed up the room reservation again, I specifically double checked about 2 adults and 2 children and 2 beds...

The Hilton honors number holder is very upset and blames me for your mistake! You ruined my vacation!!!!!

Was quoted one rate (the first night) the next two nights were substantially more.

Third night was more than double first night but no indication. They lied about the price. The room smelled like smoke. Front desk, managers all said tough cant do anything about it.

I just saw a picture on your website of two dogs inside the refrigerator in one of your rooms. This is inconceivable! And advertised on youemr webpage for all to see! Are you telling me that it is perfectly ok for dogs to do use the refeigerator as if they are human?

I don't hate dogs, but come on folk, this is absolutely absurd!

I'm a retired Army Veteran of 28 years, a Hilton Honors Silver Member, a husband and a father. I called yesterday to finalize my booking dates. I spoke to a lady yesterday by the name of Betty she was very unprofessional and and had a lackadaisical attitude.

She tried to force us to stay somewhere we didn't want to stay and when I asked for a manager she stated to me that they're going to tell me the same thing she's telling me. When I told Betty that I still want to talk to manager she blatantly hung the phone up on me.

I never thought that there was be a day I will be treated like this with little or no concern about me and my family.

I stayed there on April 1- the rooms walls were so paper thin. I heard the neighbors children screaming, and the man snoring all night. I Had an important business meeting the next day, and had very few hours of sleep.

I am asking for a refund please. My confirmation number is 81727240

Hampton Inn/elk grove. The maids are very rude and i have overheard them talking about guests and guest room numbers in common areas and they all sit around and gossip with the front desk and the food lady and all treat guests terrible and its very u professional.

There are a handful of good staff here. I would never stay at this hotel again. I am very disappointed and with the GM that should put a stop to this. Not everyone staying here is on vacation and some are dealing with loss and should have their privacy.

Today I have had a horrible experience with Hilton. It started with my inability to log in to my account with what I know to be my correct user name and password. Then once I did manage to get on line, I tried to set up reservations for May 4-5 in the Arlington Hiltion in VA.

I completed all the information and was notified that the transaction could not be completed. I went through the process twice and received the same notice that the transaction could not be completed. I then called a customer representative and used the exact same information to make my reservation.

Towards the end of the call, I asked if he could tell me why my online reservation did not go through. He put me on hold for 15 minutes and then abandoned the call. I then received emails saying I had two reservations…