Hilton Complaints Continued... (Page 2)58+ reviews added so far. Upset? Call Hilton corporate: 1-800-445-8667
Now I understand why Hilton Hotels and the Hampton Inn only has 2 stars. When you value your supposedly "valued" rewards members so little . We had a medical emergency which resulted in us having to cancel our trip at the last moment and this company was not willing to work with us or reimburse us. Shameful! Our MD had even offered to give us the hospital notes. Interestingly enough, the other Inn where we had also purchased a special package, was willing to make an exception, once they understood the situation. yes, they lost our money, but they gained our respect and appreciation.
By the way, we were not any kind of quote "special members " either. They were just willing to do the decent and right thing. Shame on you Hampton Inn and Hilton. You have now lost not one customer but 2. There are more than enough other hotels out there that will be happy to take our money and loyalty. Maybe it is time to put your money where your mouth is. If you truly do care about your customers, let's see if you contact us???? We will be happy to provide you the confirmation# for the Hampton Inn in Ashville, N.C. and other personal information.
We stayed at one of your hotels, the Hilton in Chesapeake VA. for a family reunion on aug. 22nd 2015. We booked these rooms five months in advance for a bus load of 50 people, the sales person told us that the rooms would be ready at three o'clock, we waited until four o'clock to make sure the rooms would be ready when we checked in. At four o'clock we starts to check in; one front desk person checking in all of us said the rooms was not ready yet but would be ready in 20mins, we should have not have to wait. My daughter, my sister and I Phillip Goins waited over and hour to get our rooms, the whole bus load of us miss part of the reunion activities due to these issues. 100% customer satisfaction, right. I stayed in room (419) my daughter and sister. We stay at Hilton hotels a lot but this one, not a happy camper. I Phillip Goins called the GM Mr. Earles twice when I got back to Baltimore and he have not returned my call yet. We checked out aug 23rd I still have not heard from GM .
Received a bid for this conference room at a Hilton hotel through Expedia. Made an appt and went to see facility. Stated we were interested. Several emails going back and forth, especially requesting updates, because a response never came back unless I requested an update. Initial offers on bid were not being offered after viewing facility. Sent in a copy of original bid. Again back and forth with hotel. Last email to say meeting room no longer available. Very upsetting and a waste of my time, money, and efforts. Going to view your facility from Miami-Dade to Deerfield. Then being led to believe the entire time that there was availability. Then only to be told that meeting not available. Very unprofessional and inconsiderate of my time by the Hilton corporate offices. Expedia will definitely be advised.
For $152 I purchased a 2 night hotel stay at Hilton Garden Inn Technology Center in Denver, thinking, erroneously as it turns out, that we could have 2 rooms for 1 night. Disappointed but reassured that I would be able to use it for a future stay as assured by Groupon's promise that there is not expiration date and it would be honored toward the purchase of a future night's stay, I accepted the blame for not reading it more carefully. It's now 3 years later and the hotel won't honor the Groupon and Groupon won't honor their promise.
I'm done with purchasing anything expensive from them ever again. Their "guarantee" is obviously bogus. When I inquired about the fact that it was printed on my Groupon, the representative I spoke to said that the phrase actually just applied to local deals and that they would refund the amount if a store went out of business. She said she would turn it over to an account manager who would contact the hotel and if that person was able to arrange something with the hotel, they would contact me. Otherwise I would not be getting any value for my $152 purchase. Not a happy customer, to say the least.
I'm a diamond Hilton Honors member with over a million points and have seen how Hilton trimmed expenses on the account of the comfort of their guests. In this case Hampton Inn decided to upgrade the thermostats in the rooms. After a long, hot July work day I walk into a 82 degree room and wait 1.5 hour for the temperature to drop to 75 degrees. It took additional hour for it to get down to the comfortable 70. Thanks Hilton for providing the comfort I expect. What should I expect in the winter time? Freeze till the temp goes up to 70? I'm not willing to play this game. Upgrade all of your hotels with these new ECO thermostats and I'll see me upgrading to a different brand.
On a recent stay in Texas, we checked into a Hampton Inn where my dog was poisoned by rat poison left on a Dixie cup lid INSIDE the hotel lounge, which we had to walk through to get to the room. The nearest vet was 120 miles away, and I drove at 80 mph to an emergency vet for emergency care. I have the invoice for that care. The Hampton did pay for that bill. My dog has survived but is still under treatment for severe pancreatitis, which can be lethal. We do not know the eventual outcome. I plan to complain to whatever TX agency checks hotel safety, plus the federal agency which does the same. A child could have easily sat down and eaten these pellets. As the vet said, "you saved some lives".
I am seeking monetary compensation for both the dog and myself. Hampton cannot treat a guest the way I was treated. I have had two phone conversations with guest relations and no one seems to care about this occurrence. My offer is $5,000 for the dog and $50,000 for myself, which I plan to donate to PetSmart charities deworming program for heart worm positive dogs. The program is already set up. If you think these sums too high, I think they are too little to really punish a chain like Hampton/Hilton. Just think: poison in the lounge on a window ledge! If I do not hear back I will do whatever necessary to get satisfaction. This case can be quickly put to rest by an apology and the requested compensation, or we can go forward with legal action.
I do have the funds to pay for an attorney, and even if I do not get the compensation I am requesting the publicity which will occur with an attorney involved about this very negligent and foolish placement of poison inside a Hampton will be of great satisfaction to me. Please do not insult me by offering Hilton points.
I recently had a stay at the Hilton Garden Inn. When leaving I was charged for the wrong room. Upon discovery I called to take care of the issue. It took several days to straighten out the mess. Then was charged to the wrong card. Maybe this will be resolved before my expenses are due.
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