Hilton

my room smells of cigarette smoke we complained to front desk who told us we could change rooms to smaller room we had paid for a king size suite so I don't see why as a diamond member I should go down in room size ,the first day they gave us a spray to try to remove the smell but to no avail the second day head of house keeping came up and told us that they would steam clean the room and change the filters on the air conditioning we was out from 7am till 1-30 and returned and nothing had been cleaned we put ado not disturb sign on the door for two hours till 3-30 so the house keeping decided to not even service our room even though she was next door working when it was removed I find this a very poor excuse for a company which has a reputation of quality, I have stayed in many Hiltons…

First let me say the staff was great at the Hilton in Guam-from the service desk to the restaurants and everywhere in between.

My complaint is I reserved a room from Feb.

23 through March 3rd.

I paid for no refundable advance reservations.

On Saturday February 23rd a typhoon was off the coast of Guam causing all flights to be cancelled.

I was stuck in Toyoko overnight.

The Hilton was called and told we couldn't make it in until Sunday night.

When I checked in I asked about a refund for Saturday night but was told this was a non-refundable reservations so NO REFUND.

I did not show up because I didn't want to, I couldn't.

I was with my son and three other Coast Guard members and they got refunds.

I think Hilton needs to relook at their policy. $164.

50 per night is a lot to lose…

re reservation for double tree, 1956 ala moana blvd, Honolulu, Hawaii on Saturday 3/2/19.

I called hotel direct on 3/1/19 to request early check in for 3/2 as we were arriving via cruse ship. upon check in on 3/2 was informed that check in was at 3pm, I showed front desk clerk my reservation regarding early check in & informed her I had called ahead to request-again she said check in is at 3pm.

I went and had coffee to settle my nerves for rude treatment and returned about 30 minutes later & requested to speak to the mod-she summonded assist. front desk mgr & I tried to explain my situation regarding early check in per the note on my reservation to contact hotel regarding such. the assistant front desk manager did not seem concerned to my early check in request & spent about 10 minutes…

I am very upset, I thought this situation was rectified and found out today that I was lied to by your staff on your 800 line .

I was a guest at your Hilton Rose Hall in Jamaica.

We requested a 1:30 Pm check in and were instead kept waiting for a room until 5:30 Pm at which time there was no one to bring our luggage to our room and no one told us anything about the resort.

We were not given towel cards (which caused issue the next day too).

We missed our 6 PM dinner reservation and was so aggravated and worn out that we missed the only quality show of the 3 nights.

When we got to our room after dinner our toilet was back up and over flowed.

The maintenance man did repair it.

The next 2 days our room was not cleaned.

We had no idea of what was going on at the property for activities…

During breakfast,which was great.

All the servers and the cook were very pleasant.

Unfortunately, i overheard a conversation which later was determined to be the head manager (kendell).

Stating how these worker's are the worst i have ever seen and that he wished they'd all just walk away and quit.

I was shocked!!

I mean,there was three ladies as well as the cook and it was a very pleasant time.

If i were in their shoes i'd take issue with this matter.

Please look into they way your employees are treated.

The staff at your hotel (New Orleans Airport Hilton) are Great!!!

Please let them know

I have multiple complaints.

I have stayed at Hilton Hotels multiple times in the last 12 months, and your Hilton Rewards site shows NO STAYS.

My first stay was 8/11/17-8/13/17 at Hilton Irvine Orange County Airport.

Second stay was HiltonFigi Beach Resort and Spa 2/25-3/1/18.

Third stay Embassy Suites Irvine 2/1-2/5/19 I became a Hilton Rewards member in 2017.

The Hilton Honors account does not show any of these stays.

Also - When I stayed at EmbassySuites Irvine, I complained because 2 of the 4 nights, we had to call to have the room cleaned.

Those days we were gone 5-8 hours and the room was not cleaned.

Also, the pool was closed, which was very disappointing.

We were told to use Westin pool 2 blocks away.

The pool was very cold and the deck was not clean.

I spoke to the day…

Management may threaten to barge in any time.

Privacy not a value here.

Be careful.

I provided a survey - this is the response provided below (not requested from your mgr) is this acceptable?

The email is below and attached to this complaint!

Please feel free to contact me by email dawncjohnson7373@gmail.com or 405.

512.

4093 (email for quicker response) Danielle Howard 9:50 AM (47 minutes ago) to me

Dear Dawn Johnson:

Thank you for taking the time to provide us with your feedback from your stay.

We had multiple noise complaints for the children left in one of the two rooms you occupied.

I do apologize that my team was not more clear with you in regards to the complaints.

My front desk attendant was called and notified of the noise complaint, so he went upstairs to verify that there was loud noises coming from the room before calling to disturb you.

You seen my…

I took a rest in a lounge of Hilton, Baltimore, last April, where many guests walked around.

A guard came and yelled to me and took me out of the lounge.

Though I cannot walk well, he forced me to use high stairs.

I requested the manager and guard for sincere apology, but they have kept irresponsive so far.

I need the headquater's resolution.

Bad Service Experience at Hilton Property Inbox

Manny V Fri, Dec 28, 2018, 4:38 PM (7 days ago) to julio.granajr, me

Last night, December 27, 2018, we got to the room and noticed that there was no housekeeping.

Went to front desk and they said whether I had declined or put a tag on the door for no service.

I said no.

From desk supposedly on the phone with somebody, that they said we didn't want housekeeping.

Front desk was very adamant that we told housekeeping no service.

I appreciate your attention to this matter.

Julio Grana Jr Fri, Dec 28, 2018, 5:55 PM (7 days ago)

to me

Good evening

I am currently out of the country and will not be returning until Jan 4th, but my front desk staff did message me about your complaint.

I spoke quickly to both my head housekeeper and…

The experience I received at the Doubletree Tallahassee was unacceptable.

When we arrived the rooms were not connecting and 1 of the rooms was not ready until 5 pm.

The front desk manager Taylor, was rude and very unprofessional.

I have stayed a this Doubletree several times and never had this poor service.

This was suppose to be a exciting weekend as my daughter graduated from FSU.

Invited family in.

They facility was dirty and not kept.

Due to graduation and FSU using the hotel for recruits, the valet was short handed.

The front desk specified not our problem, they are out sourced.

The Starbucks was closed due to computer issues.

Then after coming home and receiving my bill, they charged me 2-vehicles at valet, We only parked one.

I have never been greeted so rudely and will…

To begin, upon arrival @ Hilton Baltimore Harbor, there was no one to help us with our baggage as we were told by a valet that the combination of the NFL CINCINNATI BENGALS CHECKING IN AND A WEDDING, there was no help available.

We then had to go and park in public parking and carry our bags the equivalent of 3 city blocks.

Then we were told we would be charged $ 30.

00 p/day to park ,which was not disclosed when making the reservation.

Getting into the room, we had to have an engineer come up to fix the thermostat.

The next day we experienced little hot water.

Wew later asked for walking direction s to a local Cathedral and were given a HIGHLY DANGEROUS CRIME RIDDEN ROUTE which upon the cathedral, an usher redirected us to a much safer route. .

Our confirmation # is 3509176382

Hello Adam,

My name is LeKeicha Scott and I just occupied two rooms at your hotel, Embassy Suites in Memphis, TN.

For years my family has visited your hotel for staycations, as well as our of town vacations in other cities.

My daughter turned 16 this month and wanted to spend her birthday with her old friends.

I say old friends because we now live in Tampa, FL.

I flew her back to Memphis and reserved two rooms with your hotel to ensure she had the 16th birthday of her choice.

When I mentioned allowing her to get rooms at Embassy, that was icing on the cake - literally.

I am still in Tampa so she is there with my mother.

I contacted Embassy early Saturday morning and spoke to one of your representatives that has some what of a difficult name to recall.

I apologize if that was…

made an error on an online booking and instead of booking the Hilton double tree in cape town, I booked the Hilton in the city centre.

The call centre in the far east could not help and told me to call back the next day.

I attempted to reserve a room Hampton Inn 6617 Richie Highway Glen Burnie Maryland through my company direct billing account.

I was transferred around for about 15 minutes and then Josh/Jake who did not believe I was with the company.

He informed me my corporate account was not valid.

I asked him why my account was okay yesterday.

I asked him was it because I sounded something other than Caucasian.

He said he would not honor my corporate account but would sell me a room for $125.

00.

I then called my headquarters and had the administrative assistance (white female )call to make me a reservation without any issue.

I feel disrespected, targeted, and discriminated against.

This is unacceptable, my company spends $1000's of dollars at Hilton properties, this is going to have us take a…

September 29 2018 Embassy suites HILTON I check in for an hibjab inc.

Event At 3am My sister was sleeping in the sofa bed .my sister woke up screaming we searched the bed and found a bed bug we packed up and left by 330 am we were gone , the woman at the front desk was rude I WAS NOT ALLOWED TO CHECKOUT SHE CLAIMED COMPUTERS WERE DOWN .....

She did give me the managers card “[YOU CAN CALL HIM AT 3PM’’ I left him a message he never responded so I called once again and spoke to him And emailed him the picture he said he would investigate.

We’ll sadly no one has reached out to me at all not one email , no one phoned to say I’m sorry, by the way our findings were .

I expectedthe truth would not be told to me why because I asked for a refund!

I was not even a valued customer to apologize,…

I had called Hilton, Mystic, Conn and booked via phone.

I checked in 9/5/2018 and check out was 9/11/18.

Online website site had stated there was a 50.

00/day charge added to account daily if using a debit card.

I used my Visa charge card.

On 9/13/18, my online banking had a 250.

00 charge that had been added.

I called Hilton and spoke to accounting.

Stacey stated it " should have said and " charge cards." She related the bank initiated this fee and they would remove this in 5-7 business days." I called my bank who stated that Stacey gave me false information.

The Hilton had added the charge.

I recalled Stacey and related that I had filed a dispute with my bank and requested the 250.

00 be removed by her.

She made no comment.

She did however remove a $19.

99 charge that had…

We stayed at Hilton Doubletree Tampa Bay.

The Bill was 2002 USD which is paid in full.

The problem is that they keep on pulling money from my account.

Today they have pulled another 2000 USD from my account.

Called them the other day and they promised to reverse the money, but in fact they pulled another 1000 USD today.

Hilton using made up small print to avoid price match guarantee.

I stayed at the doubletree down town Nebraska.

The pool was not working.

The cable went out, the elevator was not in service at checkout on the 22 of July.

I was a guess there from 7/20-7/22.

Room 1626 confirmation # 97174347.

In order to swim we had to take a shuttle to another hotel.

I was not informed at check in that the pool was out of order.

Very disappointing when the kids and I thought we were going to swim that night.

Shame on downtown Omaha Hilton and good for 3 news for exposing Hilton's insensitivity.

Corporate needs to fix this!!!

A woman passing thru Omaha has her dog attached in Hilton's garage by pitbull.

It will cost her 6K plus in vet bills to try to save here dog.

It's an attempted murder of a dog but Omaha Hilton will not release video to help resolve who owns this pitbull?

Then on top of that Omaha Hilton continues to charge this lady "dog rates" because she has a "pet room".

Really... sounds like Omaha Hilton downtown has a cold hearted money hungry group of employees here.

I rate the downtown Omaha Hilton a one for zero compassion for someone that needs help and is hurting badly... and Hilton doesn't seem to care.

Does corporate care??? https://www.…

Your service in your resto - breakfast buffet sucks!

You spoil our wedding anniversary celebration.

Yes, you refunded the payment but it gave me so much disappointment and frustrations.

I almost have a heart attack due to high BP because of embarrassment to my daughter and my husband.

Mr.

Spencer offered me a dinner for 3 to compensate for the bad experience we had, hello! you mean all the way from Batangas, we will visit your place just for that dinner?

Will we spend on the gas and toll fees just for that dinner for 3, which according to him cost around 2k ** each?

Mr.

Spencer told me that that's the only offer he can give me.

He mentioned that if we will book again, he will upgrade it to a suite.

He wants us back... really, Why?

On September 12, 2017, I went to your hotel, Hampton Inn, Cortez, Colorado, and inquired about the availability of a room.

The young lady told me they had one and I would need to give her my ID and a credit card.

After I did what she requested, I asked her how much the rooms were and she told me they were $150.

00 a night.

I thought this was excessive and told her I was not interested in staying at that price.

Two days later there appears on my bank account statement a charge of $151.

00.

I did not stay at your hotel and never will again, I assure you.

This is pure and simple, theft!

I want these charges reversed and added back to my account IMMMEDIATELY, if not sooner!.

I'll be returning to Cortez this week at which time, if these funds have not been returned, I'll be speaking…

I have a complaint about the Hilton and Hampton Inn Minneapolis/Roseville, on September 20, we were looking for a room to stay after a long evening before driving back to Duluth.

Being a Hilton Honors member, I contacted a number of Hampton Inn's in the area and found there were rooms available at the above hotel.

We were given a rate almost 5 times higher than their normal rate which I understand to be $89 per night, the rate we were offered was almost $500 dollars for the night.

I was quite upset to hear the rate was so high, and they said the manager said to charge this because of the nursing strike.

This did not make sense to me, and seemed liked the manager was taking advantage of the situation.

Mu wife and I decided to cancel our reservation, we made earlier that evening and…

This was my second letter to the Hilton management at the Springfield, IL Hampton.

At this point in time I don't feel like I have been treated at all like a good standing silver member of HHonors.

I have stayed at Hampton Inns at a lot of different places while traveling for work etc. in the Midwest even when there were other chains closer to where I needed to be.

This situation that my wife and I were put in at Springfield, IL Dirksen Pkwy, was by far the worst experience I have had at any Hotel.

I had 30,000 Hilton points taken from my account which I feel needs to be credited back.

I was given 2063 points for the stay.

I have the actual pictures of the room which I plan on sharing if I don't see something to show the customer actually does matter, bugs in the carpet, very…