Hilton

I am totally disappointed with that company, I applied for a permanent ( Mini Bar position) The first day i started working, the manager the name (paul) told me that i could not give more than two days of work, that if I was not satisfied that I would go out of the Hotel, and that I would come back from where I came from.

I couldn't believe what that manager had just told me, his name is ( PAUL) from Conrad Midtown New York.

I wait to tell me all that in a hotel Room, nothing professional from a manager, in human resources I told them what had happened and no one did anything. they treated me like garbage on my first day of work, I still can't believe it.....

The Embassy suites in Panama City charged me for a night that I did not stay.

I have spent hours and hours and have sent many proofs of documentation through many emails.

Instead of them, just checking their records and refunding the extra charge.

They have made me take all kinds of steps to prove that I was charged an extra night.

The extra night was charged the day after my bill was fully paid!

With a 10 am checkout, Hilton’s Historic Powhatan property has one of the most restrictive checkout policies in the Williamsburg area.

Nevertheless, I have stayed at the property four times in the past three years.

On my most recent stay, after requesting a late checkout, I received a text suggesting that there was “language barrier.” Less than five minutes later, security was at my door.

I am disturbed by the thinly veiled racist and nationalist rhetoric targeted at me and my family.

More so, sending security to my room at night was a clear attempt to intimidate me.

I am deeply disappointed by the treatment I received.

I hope that appropriate corrective action is taken so the that Bryce, the front desk employee who resorted to scare tactics and culturally divisive comments, upholds…

It is my understanding that your property in Aurora Colorado posted a sign on their counter refusing service to Law Enforcement and Military personnel.

If this proves to be true, you will never see me, my wife, or anyone in our immediate family in any of your hotels ever again.

Additionally, we'll cancel our Amex Hilton card.

Please inform me of your position on this issue.

They over charged me to start with.

For a night I wasn’t even there.

They charged me 300 for having a dog there that did not stay all night.

Not once did they say dogs weren’t allowed.

The room was filthy harms onion rings all over the floor.

They said they only had one house keeper and she couldn’t clean them all.

I tried to call them several times about it and they kept hanging up on me.

Then just quit answering my calls all together.

Was the worst experience I have ever had.

I want reimbursed for the over charges they put on my husbands card.

Well although the veiw i had was beautiful at the tapitio resort hotel in phoenix az, it was hard to enjoy first because of the noise level being so close to the pool, but even that was manageable in comparison to waking up to a flying cockroach in my face!

I was terrified and i woke my fiance up screamming.

It was discustiing to think a five star hotel that i spent over 700 dollars during my stay would even have such a thing happen.

And yes i was able to get another night at a discounted rate i had other issues as well.

I was treated very rude by one of the night hotel staff when i dropped my cell phone off my balconey and requested help the employee kept insiting we go up to my room instead of just going to get my phone so i went to get my fiance and he and i ran into the same…

I wanted to get some clarification on access and parking for my reservation tonight at the Frankfurt Airport Garden Inn, but posted phone numbers for the hotel on my reservation confirmation or others listed on the internet either have a not available recording Or are not in service.

Pretty embarrassing for the Hilton Group.

Very frustrating.

Took Handicapped Room 240 at Hilton in Sadona AZ.

Complaints: upon entry found lighting to be inadequate to read and set room temp controls such that we were continually up trying to set the temp.

Could not read the controls from room lighting, thermostat light would not stay on long enough to allow us to use.

One small bedside stand between the two beds.

The two edges of the beds not covered by one shelf between the two beds leaves no place to place items except on the floor like glasses, or water.

Air conditioner blasts bed closest to the unit.

Next bed over gets no air so hit & stuffy.

Refrigerator is way to small.

Can’t adjust temp resulting in frozen diabetes medications.

Bathroom has NO space to place a shaving or makeup kit... no shelving available to set anything down on…

we were told by the sale agent we would be ale to book weekends 12 month in advance with priority-we found out that is not true-we can only do a home week-as waste to be able to book for raider game wends in lesvegasts is of no use-we were vin info that made this fr

I called the number given on the website of the Hampton located in south Arlington Tx on I-20.

844-306-6569 turned out to be a third party that represented themselves as on the location site.

They said my Hilton card and points could not be used on the rooms they had left and said they only had two rooms.

One for $179 and $164 plus tax.

I questioned them on the difference in the rooms and price.

No difference in rooms just the price.

Then he said as we speak the $164 room is being reserved.

Within seconds my bank account had been charged.

I found another number and called 817-419-3700 and called to see what had happened and was told about the third party service.

I was told by the hotel employee to call and cancel the reservation, because of the 48 hour cancellation rule, but…

bad service with desk agents, filthy floors and ice rooms, stains in the carpet in the rooms, curtains and mini fridge did not work you expect when checking into your room and walking on floors not to have bad service and old carpet that smells then get to your room and you can't have privacy because your curtains don't work and you se stains on the carpet what a way to kill your anniversary.. would not stay again worse stay ever expect more from a 4 star hotel could of got the same at a 2 star,,

To whom it may concern,

I am currently a guest at the Hilton Double Tree in Lithicum, MD, in A Tower room 520. for a corporate event.

This facility here has two towers, towers A and B.

I checked in on Sunday and went to take a shower after a 5 hour flight and spending all day traveling.

The shower was luke warn AT BEST.

I woke up at 6am to take a shower and only found COLD water.

All I could do was take a cold shower before going to conference being held at the hotel.

I filed a complaint with the staff here at the hotel, who stated they already recieved numerous complaints from the A tower as well, where guest complaint of the same thing.

Management said they were on the problem and would have it taken care of.

Unfortunately, it is now Wednesday afternoon and have been required to…

On 4/25/19 one of our employees stayed at the Hilton Paris Charles De Gaulle Airport Hotel.

An erroneous restaurant charge for a person in a different room was charged to our AX.

After calling and emailing I finally received an email on May 6 saying indeed the charge was an error and that they would handle the credit.

I emailed a few more times over the next two weeks because I had not received the credit (C47.

50 was the amount).

A third email on May 23 where I stated I was going to contact Corporate finally warranted a responded from the front desk stating it takes two-three weeks (May 6 - May 23 was already over 2 weeks).

As of today June 6, I still do not have the credit and it has been a month.

I called 1-800-445-8667- Hilton Customer Service and after being on hold about 25…

Confirmation Number 95330135, made by Stacy Mason.

Arrived Newark late night on May 25.

Confirmed a reservation at your Embassy Suites at Newark Airport.

The shuttle picked up us around midnight.

Arrived at the hotel, only to be told that they did NOT have a room for us!

They were overbooked!

And there were no other hotels with availability.

There we were, stranded at Newark, my being 76 years old, with my daughter and granddaughter, in the nighttime hour.

NO HELP or COMPASSION from your staff.

Lucky for us, Holiday Inn had a last minute cancelation.

I asked your staff how we would get to Holiday Inn and they said cab, which did not come for 30 minutes.

What arrived was an unmarked car, which staff assured us was the cab, with NO METER and we were charged $25.

00 to get from…

We stayed at your Hilton garden arboretum area in Austin Tx on May 23-28.

When we got there our frig was not working so we called down and explain we had things to go into it, and they let us know someone would be up to fix it.

Two days later after storing our stuff in kitchen frig, we still had no working frig.

We finally asked a third time and got it fixed three days into our stay.

I stayed at the Woodcliff Lake in New Jersey this weekend.

I had a fall on your uneven sidewalk.

I filled out an accident report with the manager.

I was surprised that there was no follow up call or email to check to see if I was ok.

I have Sore legs from the fall.

The next person that falls may break a leg in that unlit area.

I did see that the area got roped off the day that I departed.

Room 391 Stayed Friday to Sunday Memorial Day weekend.

To whom it may concern I stayed at the Hilton Grand Vacation at the Elara from Thursday 5/2/2019-5/5/2019 room #3709.

Most of my experience with the hotel was a positive one but the three nights we slept there the noise from other rooms at 4:00 AND 5:00 in the morning by drunken guests is way out of hand.

Decency and consideration of other guests is something that needs to be worked on.

I would like to think the Elara would and could do more to make all guests comfortable.

Roni Price roniprice23@aol.com

Hello I feel like I should get compensation for our stay In Arlington Tx 26th -28th of April!

First of all we checked in around 3:00 pm on Friday had the TV was not working called several times and they kept saying that someone was going to come check it out, about after 5 calls and 5 hrs. later they said that all of the TVs were out and it stayed like that for the whole stay, I feel that if I payed for the room $340.

80 that the tv should work, then the pool was shut down the whole weekend, they told us that we could be bussed over to another hotel to swim, we waited for about 45 minutes and they never came nor told us anything so the pool closed, so the girls we very disappointed that they could not swim being that Friday was the only day they could swim because we were there for a…

On March 3, 2019 I made a reservation for two rooms for March 23, 2019.

We arrived at 5 pm, all 6 of us carrying our luggage to the lobby.

We were greeted by Addison, the desk clerk at the Hampton Inn on Winderly Ln in Pickerington, Oh, who then proceeded to tell us that they were overbooked and they did not have rooms for us, my credit card had already been charged.

My itinerary number is 8121051478798.

We had just driven for hours and were exhausted.

She was very helpful in calling around to find us another hotel, which she did find in Hillard, Oh, another Hampton Inn, they did not have the rooms we had originally asked for but they were able to accommodate us and Addison asked if they would give some discount because of all the trouble we had and they did.

So I give my credit card…

my name is Ahmed Lakhal , I have been booking hotel for Hilton Waikiki Beach on March 2nd 2019 , I used my points 50 000 to book at this hotel, my flight has been cancelled , I called guest service and the hotel and they understood the situation and they said that the points will be redeemed to me.

Right now and despite many calls , emails no one was able to help me and my poinst have not been redeemed to me.

Bellow are the reservation information :

Hilton Waikiki Beach 2500 Kuhio Ave.

Honolulu HI 96815, US T: +1 8089220811

Confirmation #3497197921

Honors Reward ID: 153944018 Mar-02-2019 - Mar-03-2019 50000 Points per Night

This was our first time staying at the Hilton in Hanover Lebanon, New Hampshire (4-15 thru 4-17 2019),we usually stay at a different hotel but wanted to try you hotel.

The security and our room were nice but the food was awful!

We ordered 2 chicken sandwiches.....what was received was a very small, dry, tasteless chicken breast with limp lettuce a pickle and handful of over salted fries......really.

This what we get for $12 each at the Hilton?

Shame on you and who ever is the cook......

I could have gotten a better meal anywhere, never again.

The Hilton North Glendale CA needs some work on the windows on the upper floors.

There shouldn’t be gaps and visible air space because the gaskets around the windows are pulled away or are missing.

This is a safety issue

The public areas are beautiful and the staff is wonderful, but the windows are a real concern.

We are frequently at the hotel and would like to see this issue addressed

Hello, I wasn't aware that I could submit a complaint this way.

I mentioned recently to another customer that resided at your hotel downtown Norfolk, VA whom to which also stated they experienced the same issue as I did.

At check-in, it was explained to me that check-out time was between the hours of 10am-11am however I was awakened at 7:00am to housekeeping knocking heavily, and again at 8:30am, and again at 9:15am and one last time at 10:00 am at which I finally became very irate and yelled at housekeeping that it is extremely rude to keep knocking on doors of paying customers waking them up that early in the morning especially when we do not have to check out until the time documented .

I checked into the hotel overnight extremely late and exhausted so I was hoping to get as much…

Accessibility for mobility impaired people is horrible at Homewood Suites.

Requested a roll in shower, reserved a room, called to verify, and was assured at check in that we had a roll in shower.

Got to the room....a tub!

No room available.

Husband was unable to shower for our three day stay.

This is a complaint about my stay in HILTON WILMINGTON/CHRISTIANA, 100 CONTINENTAL DR NEWARK, DE 19713 Newark DE, room 246.

Upon arrival on April 5, 2019, Room 246 had a cigarette smoke smell in the room.

I was charged an upgrade of $8.

00 dollars between April 5-6, 2019 which was not in a written contract for a total of $16.

00.

I believe I should have been charged only once.

This was bad service of ripping me off and offering me a poor quality room that was not in proper condition upon arrival.

I am a Hilton Honors member and deeply disappointed in the quality service that I received.