Quality Inn

It only lets you leave one star but it doesn't even deserve that it was so disgusting the microwave was rotted and corroded up inside it the coffee maker had no place to put the filter in it the toilet seat was loose the doorway you could see daylight coming through the door we asked for a king room we got two double beds the carpets were so gross the beddings really stunk the whole experience was just awful and when we told him about it they didn't really do anything about us not getting the right room they didn't even clean our room I had to go and ask for clean towels as well it was about 4:00 p.m. when the maid was cleaning the rooms, however ours never got cleaned

Hello,

My name is Todd Mouck and I would like to report a case of Fraud.

I was charged and paid for the same room twice.

I live in Brockville and wanted to stay at a hotel in Kingston with an indoor pool for my birthday Feb 18th and 19th.

My Brother and his girlfriend came from SmithsFalls and got their own room to join me.

I googled the number for Expedia and called them and booked a room at the Quality Inn and Conference center Kingston Central on 33 Benson street in Kingston on February 13 at around 10:40 am.

They took my information, card number, address.

When they realized I lived in Canada, after giving my address, they said my bill would show up as $165 USD but converted to CAD would be $240 I thought they said.

Also, they would send me an email in a couple mins to authorize…

Gross!

Filthy carpets Nasty bathroom Broken bed mismatched beds Broken TV No wash cloths or hand towels No iron or ironingboard Broken elevator I felt like we were put in the worst room in the hotel because we are Black

Front desk worker yelled at me in front of a group of people checking in.

Then came to my door banging hard and tryed entering room.

Saying she has that right.. she was very loud and it was 11:01 pm.. this quality inn is in ithaca ny

On 7/8/20 I checked into your hotel Between the hours of 7:30 and 8:30 pm.

Went to my room and after some time There was bugs crawling and a few flying cockroaches there.

I called the front desk to complain about the bugs and they did move me to another and that room also had buds crawling and flying.

The front desk staff Ms.

Kay masters was very nasty and she said to me and I quote ( you the only person complaining about bugs and you need your eyes checked) I told her that I can’t stay in a place that have bugs all over it and she said she can’t give me my money back.

I had to leave in the middle of the night at around 1:30 am and find another place to stay.

Me.

Kay Masters was very rude and nasty to me.

Thank you.

They were told two weeks before we arrived that we needed an ADA room and did not receive a room and asked for a bed that I could get a lift under.

And was not given one.

We were a couple that was in another complaint about this hotel.

We will never stay at one again.

Just because he has a wheelchair does not mean he needs to treated like we were

i was sitting in the computer room doing some work at around 10 in the morning and I heard cursing in the workers laundry room / I got up and took a look inside - I had seen this woman employee cursing out another employee --- so I went straight to the front desk and pressed the bell for assistance- to my surprise the same woman who was cursing at the laundry employee was the same one that had answered the front desk------- I immediately knew it was her so I had asked politely if " whosoever is back there doing all that cussing if they could please stop cause I don't want to hear it "---- she said I cant stop my employees from talking how they wanna I said "mam it was cursing and I don't appreciate it"----- she admitted that it might had been her and I said " your right it was you"------ I…

On tuesday july 16.

Housekeeping came into my room around 9am without knocking.

Stared at my husband laying there naked.for a few moments.

Then walked back out.

She then came back around 10:15-10:25 .telling me to leave.

It was check out time.

The paper work i seen said check out was 11.

I was still packing.

She then got "guessing manager..which was giving me dirty looks everytime i walk outside..to smoke" when she got to my room . i had 2 of my friends come by .to give me a ride.so they was in there to.

I had a half cigerate in my mouth. (Not Lit ) We was just starting to take stuff to the car.

She started to get loud and very disrespectful . using slanders such as (bum and nasty ) referring it has my name.

Then told me i was not getting my deposit back . she was making sure of…

On tuesday july 16.

Housekeeping came into my room around 9am without knocking.

Stared at my husband laying there naked.for a few moments.

Then walked back out.

She then came back around 10:15-10:25 .telling me to leave.

It was check out time.

The paper work i seen said check out was 11.

I was still packing.

She then got "guessing manager..which was giving me dirty looks everytime i walk outside..to smoke" when she got to my room . i had 2 of my friends come by .to give me a ride.so they was in there to.

I had a half cigerate in my mouth. (Not Lit ) We was just starting to take stuff to the car.

She started to get loud and very disrespectful . using slanders such as (bum and nasty ) referring it has my name.

Then told me i was not getting my deposit back . she was making sure of…

Rooms where beyond disgusting, filthy, under beds where not cleaned in months, mold on ceiling, room stunk beyond words, carpet was damp, I will never stay at one ever again, price I paid for it was not even worth it

When a facility does not have an elevator, there has to be someone who can help 2 over 64 ladies get their bags up the stairs.

There is no bathroom in the lobby and no elevator to get upstairs to use the one we have to share in the room.

WiFi did not work for iPad and iPhone for all 3 days I stayed Bad smell, humid in rooms and dirty.

Looks like no one vacuums especially breakfast room Ice machine broken (seeing that this has been a problem since May from other reviews) No fitness room as advertised on the internet Overall image is run down, dated, dirty, peeling wall paper, stains on ceiling and frayed carpet Not even a good price for room Finally and worst of all the very nice, but incompetent desk help we believe resulted in the identity theft of our credit card

I was denied a room a couple of weeks ago and I’d like to know why.

I travel a lot.

I’ll never stay at another quality inn if someone doesn’t tell me why I was denied.

I’ve never had this happen before

When we walked in here there was a broken fridge right by the door and a broken microwave on the desk.

They didn't bother taking them out when replaced with new.

There was no smoke alarm in the ceiling.

I went to the sink and there was a large spider to greet me.

The vent in the bath didn't work so there was a musty smell.

I went to make coffee in the morning and the filter piece was missing.

On the doorframe to the bathroom was either a large blood or chocolate smear.

We are very disappointed.

I paid as much for this hotel as i did the night before at another hotel and it was wonderful.

I want my money back the only decent thing was the breakfast.

WE GOT A ROOM IN SHELBOURNE VERMONT, ROOM 116, THE ROOM WAS NASTY - MOLD IN THE BATHROOM, WATER-STAINED CEILING, FILTHY CARPET, SMELLED LIKE CIGARETTES, MOLD IN THE HEATER/AIRCONDITIONER PICS TO PROVE IT

We had reservations for this motel for 7/8/19 7/9/19 and 7/10/19.

On 7/10/19 the room was not cleaned and the bed not made.

We were out until about 3:40 PM.

When we returned we were locked out of our room.

I had to go to the desk and have my key card reprogramed.

When we checked out on 7/10/19 I complained to the person at the desk (Mary Evans) about our bad experience.

She said they were having trouble with keys and the room not being cleaned was due to a lack of help.

Both excuses, in my opinion, are not acceptable.

I told Mary that I felt I should be compensated for our inconvenience.

Mary asked what that would be and I said 1/2 of one nights stay would be fair.

Mary said she would need to talk to the manager since she could not authorize a refund.

This I understood.

She…

I was charged a $7.

99 HOTELBOOKINGSERVFE 06-29 8007279059 UT 0858 DEBIT CARD PURCHASE POS –$7.

99.

I made my reservation on the hotel's website, why am I being charged this fee??

I booked a room in this hotel with Booking.com.

Unfortunately it was a big mistake as I wanted to book a room in Florence (Italy).

I cancelled the booking in the minute following the booking but the hotel did not want to pay back and kept the 300 dollars .

I calledl the hotel and tried to have a gesture of goodwill from them., without results.

Could you please do something for me.

It's the second complaint I send to you without any answer.

My booking number was: 2959969322 and the booking period was from 22nd till 26th of August.

Thank you,

Trash in the parking lot, room smelled awful, AC only worked at a minimum and room stayed hot.

There was what appears to be blood on the blanket and pillow case, mold was out of control on the bathtub.

The “hot breakfast” was not appealing and the servers did not wear gloves, even after taking out the trash.

Overall, no “quality” at this Quality In

I had to put a star I order for the review to show, but in actuality.....

THIS PLACE GETS NO STARS.....

It was the worst experience I’ve ever had.

They were extremely short staffed, which would have been fine if they were upfront about it.

When housekeeping didn’t do their job and we talked to someone at the front desk we were told, “it wasn’t their job”.

How rude and unprofessional.

Housekeeping left items in bathroom from the previous occupants.

Front door didn’t close.

The door to the refrigerator was only attached at the bottom hinge.

No one cleaned except once (we were there 3 days)and when they did clean the person left our door unlocked all day(we were out from 12 until 10 pm).

Thank God nothing was stolen, no one seemed to care.

We had to request towels, they were not…

When we arrived at Quality Inn located in Farmington Mo, on a prepaid room,we were told they were overbooked and no room was available.

When asked about a refund,I was told I would have to talk with the hotel manager.

I booked the room on June 1st for a June 22nd arrival date.

I messaged the hotel which was marked as read on June 5th.

We had to scramble at the last minute to find a room elsewhere.

Around 7pm I received a phone call asking if we had found a room,because one had become available.

Who checks out of a room at 7 pm at night?

This was the start of our honeymoon and we had a long drive from the Chicago area.

I just talked with Mike Patel,the hotel manager,who at 1st tried to say they did try to accomodate us after we already had found a room,then tried to blame it on…

Took my 50 dollars I put as deposit after cleaned room , tried to be nice , and they said I left stains on bed, which were already there . ceiling was peeling ..walls were marked up..it was a late minute dump . place was booked up and I had 3 kids that were afraid to be at pool cause of all the drinking . putting pensecola on my never again list . thanks for ripping me off. - father of 9

I have been to many Quality Inn and Suites and this was by far the most unpleasant experience.

Most of the time I reserve Quality Inn and Suites because of the low rates and great service.

This was not the case this time.

I particularly did not like the quality of the room.

The air vent was extremely dusty and very loud as if it was about to break.

The couch had plenty of undetermined marks on it.

I carefully pulled back the bed sheets and I had to dust off the sheets from small specs that I saw.

As I entered the bathroom to unfold the towel that goes on the floor there were two spiders that were on the towel.

The faucet area in the tub did not look sanitized and cleaned.

There were brown marks by the faucet area in the tub.

After returning from my friends wedding there were no…

1) Booked 2 rooms 6 weeks before stay we requested first floor and rooms together.

My sister is disabled and we ended up on the second floor on the back side of the hotel which was a long way from the elevator.

2) Checking-in-Not very friendly or helpful staff and when we asked about our booking of 1st floor and rooms together we were told there were none available and we were two doors down from each other and on the 2nd floor.

We were told there was no note on our reservation stating what we wanted.

This was frustrating.

3) Through our stay trying to get pool towels to asking for help from the staff they weren't helpful or knowledgeable about the area of Palm Springs or restaurant recommendations.

We have stayed at this hotel in Palm Springs before and the stay was fine but this…

Very Rude customer service