Quality Inn

I checked out on Jan. 31 2025. There telling me I didn't check out until Feb. 11. 2025. I called corporate. No help. This is bad business

m. when the maid was cleaning the rooms, however ours never got cleaned

Hello,

My name is Todd Mouck and I would like to report a case of Fraud. I was charged and paid for the same room twice.

I live in Brockville and wanted to stay at a hotel in Kingston with an indoor pool for my birthday Feb 18th and 19th. My Brother and his girlfriend came from SmithsFalls and got their own room to join me. I googled the number for Expedia and called them and booked a room at the Quality Inn and Conference center Kingston Central on 33 Benson street in Kingston on February 13 at around 10:40 am. They took my information, card number, address. When they realized I lived in Canada, after giving my address, they said my bill would show up as $165 USD but converted to CAD would be $240 I thought they said. Also, they would send me an email in a couple mins to authorize my…

Gross! Filthy carpets Nasty bathroom Broken bed mismatched beds Broken TV No wash cloths or hand towels No iron or ironingboard Broken elevator I felt like we were put in the worst room in the hotel because we are Black

Front desk worker yelled at me in front of a group of people checking in. Then came to my door banging hard and tryed entering room. Saying she has that right.. she was very loud and it was 11:01 pm..

this quality inn is in ithaca ny

On 7/8/20 I checked into your hotel Between the hours of 7:30 and 8:30 pm. Went to my room and after some time There was bugs crawling and a few flying cockroaches there. I called the front desk to complain about the bugs and they did move me to another and that room also had buds crawling and flying.

The front desk staff Ms. Kay masters was very nasty and she said to me and I quote ( you the only person complaining about bugs and you need your eyes checked) I told her that I can’t stay in a place that have bugs all over it and

she said she can’t give me my money back. I had to leave in the middle of the night at around 1:30 am and find another place to stay. Me. Kay Masters was very rude and nasty to me. Thank you.

They were told two weeks before we arrived that we needed an ADA room and did not receive a room and asked for a bed that I could get a lift under. And was not given one.

We were a couple that was in another complaint about this hotel. We will never stay at one again. Just because he has a wheelchair does not mean he needs to treated like we were

i was sitting in the computer room doing some work at around 10 in the morning and I heard cursing in the workers laundry room / I got up and took a look inside - I had seen this woman employee cursing out another employee --- so I went straight to the front desk and pressed the bell for assistance- to my surprise the same woman who was cursing at the laundry employee was the same one that had answered the front desk------- I immediately knew it was her so

I had asked politely if " whosoever is back there doing all that cussing if they could please stop cause I don't want to hear it "---- she said I cant stop my employees from talking how they wanna I said "mam it was cursing and I don't appreciate it"----- she admitted that it might had been her and I said " your right it was you"------…

On tuesday july 16. Housekeeping came into my room around 9am without knocking. for a few moments. Then walked back out. telling me to leave. It was check out time. The paper work i seen said check out was 11. I was still packing.

to smoke" when she got to my room . so they was in there to. I had a half cigerate in my mouth. (Not Lit ) We was just starting to take stuff to the car. She started to get loud and very disrespectful .

using slanders such as (bum and nasty ) referring it has my name. Then told me i was not getting my deposit back . she was making sure of it. After we took my stuff to the car. We i was going to go back in. To clean up.

The mini fridge didnt have a freezer. I didnt realize it untill morning. When they melted. I was unable too. Because she said if i came back in…

On tuesday july 16. Housekeeping came into my room around 9am without knocking. for a few moments. Then walked back out. telling me to leave. It was check out time. The paper work i seen said check out was 11. I was still packing.

to smoke" when she got to my room . so they was in there to. I had a half cigerate in my mouth. (Not Lit ) We was just starting to take stuff to the car. She started to get loud and very disrespectful .

using slanders such as (bum and nasty ) referring it has my name. Then told me i was not getting my deposit back . she was making sure of it. After we took my stuff to the car. We i was going to go back in. To clean up.

The mini fridge didnt have a freezer. I didnt realize it untill morning. When they melted. I was unable too. Because she said if i came back in…

Rooms where beyond disgusting, filthy, under beds where not cleaned in months, mold on ceiling, room stunk beyond words, carpet was damp, I will never stay at one ever again, price I paid for it was not even worth it

When a facility does not have an elevator, there has to be someone who can help 2 over 64 ladies get their bags up the stairs. There is no bathroom in the lobby and no elevator to get upstairs to use the one we have to share in the room.

WiFi did not work for iPad and iPhone for all 3 days I stayed Bad smell, humid in rooms and dirty. Looks like no one vacuums especially breakfast room Ice machine broken (seeing that this has been a problem since May from other reviews) No fitness room as advertised on the internet Overall image is run down, dated, dirty, peeling wall paper, stains on ceiling and

frayed carpet Not even a good price for room Finally and worst of all the very nice, but incompetent desk help we believe resulted in the identity theft of our credit card

I was denied a room a couple of weeks ago and I’d like to know why. I travel a lot. I’ll never stay at another quality inn if someone doesn’t tell me why I was denied. I’ve never had this happen before

When we walked in here there was a broken fridge right by the door and a broken microwave on the desk. They didn't bother taking them out when replaced with new. There was no smoke alarm in the ceiling. I went to the sink and there was a large spider to greet me.

The vent in the bath didn't work so there was a musty smell. I went to make coffee in the morning and the filter piece was missing. On the doorframe to the bathroom was either a large blood or chocolate smear. We are very disappointed.

I paid as much for this hotel as i did the night before at another hotel and it was wonderful. I want my money back the only decent thing was the breakfast.

WE GOT A ROOM IN SHELBOURNE VERMONT, ROOM 116, THE ROOM WAS NASTY - MOLD IN THE BATHROOM, WATER-STAINED CEILING, FILTHY CARPET, SMELLED LIKE CIGARETTES, MOLD IN THE HEATER/AIRCONDITIONER PICS TO PROVE IT

We had reservations for this motel for 7/8/19 7/9/19 and 7/10/19. On 7/10/19 the room was not cleaned and the bed not made. We were out until about 3:40 PM. When we returned we were locked out of our room.

I had to go to the desk and have my key card reprogramed. When we checked out on 7/10/19 I complained to the person at the desk (Mary Evans) about our bad experience. She said they were having trouble with keys and the room not being cleaned was due to a lack of help.

Both excuses, in my opinion, are not acceptable. I told Mary that I felt I should be compensated for our inconvenience. Mary asked what that would be and I said 1/2 of one nights stay would be fair. Mary said she would need to talk to the manager since she could not authorize a refund. This I understood.

She said to call…

I was charged a $7.99 HOTELBOOKINGSERVFE 06-29 8007279059 UT 0858 DEBIT CARD PURCHASE POS –$7.99. I made my reservation on the hotel's website, why am I being charged this fee??

com. Unfortunately it was a big mistake as I wanted to book a room in Florence (Italy). I cancelled the booking in the minute following the booking but the hotel did not want to pay back and kept the 300 dollars . , without results.

Could you please do something for me. It's the second complaint I send to you without any answer. My booking number was: 2959969322 and the booking period was from 22nd till 26th of August. Thank you,

Trash in the parking lot, room smelled awful, AC only worked at a minimum and room stayed hot. There was what appears to be blood on the blanket and pillow case, mold was out of control on the bathtub. The “hot breakfast” was not appealing and the servers did not wear gloves, even after taking out the trash.

Overall, no “quality” at this Quality In

It was the worst experience I’ve ever had. They were extremely short staffed, which would have been fine if they were upfront about it. When housekeeping didn’t do their job and we talked to someone at the front desk we were told, “it wasn’t their job”. How rude and unprofessional.

Housekeeping left items in bathroom from the previous occupants. Front door didn’t close. The door to the refrigerator was only attached at the bottom hinge. No one cleaned except once (we were there 3 days)and when they did clean the person left our door unlocked all day(we were out from 12 until 10 pm).

Thank God nothing was stolen, no one seemed to care. We had to request towels, they were not given daily. The quality of service was horrible. Compensation was snacks, that no one would eat and $50 off of our…

I booked the room on June 1st for a June 22nd arrival date. I messaged the hotel which was marked as read on June 5th. Around 7pm I received a phone call asking if we had found a room,because one had become available.

Shoddy very shoddy way to treat guests.

Took my 50 dollars I put as deposit after cleaned room , tried to be nice , and they said I left stains on bed, which were already there . it was a late minute dump . place was booked up and I had 3 kids that were afraid to be at pool cause of all the drinking .

putting pensecola on my never again list . thanks for ripping me off. - father of 9

I have been to many Quality Inn and Suites and this was by far the most unpleasant experience. Most of the time I reserve Quality Inn and Suites because of the low rates and great service. This was not the case this time.

I particularly did not like the quality of the room. The air vent was extremely dusty and very loud as if it was about to break. The couch had plenty of undetermined marks on it. I carefully pulled back the bed sheets and I had to dust off the sheets from small specs that I saw.

As I entered the bathroom to unfold the towel that goes on the floor there were two spiders that were on the towel. The faucet area in the tub did not look sanitized and cleaned. There were brown marks by the faucet area in the tub.

After returning from my friends wedding there were no parking…

1) Booked 2 rooms 6 weeks before stay we requested first floor and rooms together. My sister is disabled and we ended up on the second floor on the back side of the hotel which was a long way from the elevator.

2) Checking-in-Not very friendly or helpful staff and when we asked about our booking of 1st floor and rooms together we were told there were none available and we were two doors down from each other and on the 2nd floor. We were told there was no note on our reservation stating what we wanted. This was frustrating.

3) Through our stay trying to get pool towels to asking for help from the staff they weren't helpful or knowledgeable about the area of Palm Springs or restaurant recommendations. We have stayed at this hotel in Palm Springs before and the stay was fine but this visit…

Very Rude customer service

One year later after a stay at Quality Inn in Matteson, IL, I get hit with an extra charge of $260.00. I want my money back.

Rm 411 ac was not working had dry my clothes twice dryer had proplem

We stayed at Quality Inn Port Clinton, Ohio on Memorial Weekend and the room had bed bug. This caused us a huge discomfort and we check out the next morning due to this and sought medical attention. This was the first time I had ever seen this problem in US.

The door to the room had a large gap in the bottom (you could see the light coming through into the room)

The chairs to the table that was provided were filthy (didn't even want to sit on them).

The shower curtain liner was dirty and did not make taking a shower very inviting.

There were 3 live bugs in the room upon check in.

Would have gone to another hotel if it hadn't been a holiday weekend (Memorial Day).

This was a Quality Inn facility at 9373 Cortez Blvd. Weeki Wachee, FL 34613

I can provide photos upon request

Confirmation number is: 71549434

I have spent my one and only times in one of your so called hotels. I know you are not interested but just wanted to get this off my chest . This was your hotel in Prestonsburg, Ky. This is such a busy area that I am sure they can afford to loose all kinds of business

The room was was run down & the refrigerator did not work well & was iced up bad & the toilet ran all the time & the shower faucet would not shut off ( run to ) & mold on the tile & broken tile & the toilet seat was stained ( bad ) . The room was barely cleaned & ran out of toilet paper & tissues had to go to the front desk and get those items ( why me ) paid over $ 1200.00 dollars for this crappy room 144...

I HAVE SUBMITTED A PREVIOUS COMPLAIN ON MY STAY AT YOUR PROPERTY FLAMINGO IN ATLANTIC CITY . YOUR MANAGER MR. NELSON WAS VERY NASTY TOWARDS ME KICKING ME OUT OF THE PROPERTY BECAUSE I WAS ASKING WHY TAXEs are more booking OUT FROM THE INTERNET .

HIS RESPOND WAS THATS HOW IT IS . MY STAY WAS END OF APRIL . SO FAR I HAVENT HAD ANY RESPONSE ITS BEEN A MONTH .

The hotel Quality Inn at 1265 Cherry Road hotel is outrageously nasty they have roaches water bugs the size of my thumb smells like marijuana I stayed there for two weeks I had to get the hell out of there I rather sleep in the damn dump cuz that's what that was I had no water off and on in my hotel room do out the hotel for two weeks Brenda which is a supervisor was very nasty no help the housekeeping manager was very nasty when I told her I had burn holes on my sheets and

brown spots she gave me new sheets those had blood spots on the back of the pillow case and burn hole or my quilt I wasted my money in this place police is there every two days did just closes shut down I wish I would have took pictures of that bathtub animals that was on my "TV stand roaches"

Arr. 4/27/19--2 nights Man sitting on curb outside entrance #5 (11PM) I got an employee to accompany me in to bldg. trash in Parking lot and surrounding area tray with dirty dishes in hall from arrival until11am 4/28 dead hay in/outside door #5 Rm.

167- toilet seat very loose mold in bathroom Wi-Fi intermittent or none (mostly none) furniture very beat up no newspapers Breakfast: 18 people one server (he worked very hard) 20 min to get order table sticky

I have been given 3 different email address to file a complaint with Choice Hotels regarding a Quality Inn stay in Sevierville TN and have pictures for back up I wanted to attach. Can you give me a current email address where I can file my complaint. Thank you,

The manager at the Quality Inn In Ridgecrest California is extremely rude. I called with some questions and he was very short with me and said that he’s very busy and that I would have to come into the lobby and then he hung up on me.

That’s not all he rambled on about but I could barely understand him. I have never been treated like that just for asking a question.

I recently stayed at your Detroit Metro Airport location and unfortunately experienced several things that I really don't ever seeing us stay again unless we can get this resolved. The hotel offers a park and stay program so we decided to take advantage and stay overnight the night before our flight out on March 26th.

Our flight was leaving to Tampa, Fl on the 27th. We were ask to leave our keys with the front desk and that the car would be there when we returned in the shape we left it. the room was a connector so myself and my wife and our two kids- ages 5 and 7, had to try to sleep through the haze of smoke that was coming from the next room. We asked to have…

00 for the worst stay I have ever experienced at a Quality Inn. I will start at the first visit the door wouldn't lock which made us feel unsafe and put a chair up against the door. THE CARPET WAS SO FILTHY after walking on the carpet had to wear shoes after seeing how filthy the bottom of my feet were.

Safe wouldn't lock maint had to come and change it out which was a inconvenience to us due to dinner reservation we had scheduled had to cancel dinner. No microwave in room. Fan in bathroom very loud and noisy when taking a shower stood in water as water was taking a long time to drain and faucet dripped all night Put in a wake up call and did get it as well. ROOM 204.

Needless to say we went on our cruise and came back and when the Van came to pick us up they didn't have room for my…

My boyfriend and I checked in for a MUCH NEEDED AND DESERVED night alone and away! but an hour after that the room above us had children running around constantly and jumping off the the bed , other children/teens running up and down the hallway as well as multiple drunk people slamming into our door.

I called multiple times to the front desk and was told they would go check it out and after it continued. We did not get get much sleep. I’d have to say that it was an absolutely horrible experience! all we were looking for was a night to relax.

I have called the hotel multiple times to talk to the manager and I have yet still to here from anyone at the hotel in Eagan. As a business owner I have to say that this was the worst job of customer service that I have seen.

When I called the…

My and family and I had traveled through the night, and arrived at Quality Inn 6135 Youngerman Circle Jacksonville 32244 FL US

Around 4:15 a.m., Friday April 19 , 2019, while my family waited in the car, I had went into the office to continue check-in (I had made a reservation online through hotel.com). There was another family in the lobby as well with check-in issues (that I was unaware of, obviously bc I had just entered the lobby upon my arrival). The staff member working, Christine, had informed me she was busy helping the other family and to wait. So I patiently just stepped out of the way...and my choice was to stand up (I had just drove 9 hrs straight) and I was leaning against the wall with my back turned (bc my eyes were heavy and I was ready to rest) (this part is crucial). So,…

Qaulity Inn of Lake City Fl told my wife and I they dont rent to locals i was born in Fl i reside in Lake City Fl . I want my money back so I can get a different Hotel who will Accomadate us for may 13 and 14 Our 19th Anniversary

February 27,2019 Quality inn/ Rm 169 Item 1 entry light switch broken Item 2 bathroom faucet hot and cold reversed Item 3 no aeration screen in sink faucet water sprays everywhere Item 4 blow dryer falling off wall Item 5 sink dripping Items 6 top of the headboard so sticky my hair stuck to it Items 7 back door security lock hanging off door Item 8 breakfast tables so wobbly you couldn’t keep a cup of coffee on them. Item 9 entry door security latch does not work properly does not line up.

I felt discriminated against because I was from Pueblo CO. Would like to talk to someone about filing a compaint

Manager Christie (Friday night 1am) Yelled at me for knocking on a locked door. Said I was an ignorant ass cause I did not read the sign first or see the bell. After I called police because she said she would not rent to me since I was recording her, she ended comment with “with your goofy looking ass”.

She told representative on the phone she would cancel my reservation and hung up phone and then told me “I ain’t canceling nothing I’m bout to get my food” (while laughing). I have multiple videos and a more in-depth statement if needed.

Because she would not cancel reservation when asked and agreed too, my family and I used the money that we had for food to pay for another hotel borrowed money to eat at our event we drove in town to attend at 0630am V12 track meet. Federal Officer…

I booked a hotel at the Seattle Quality Inn located on 618 John Street Seattle WA 98109 on Feb 18 2019 for a two night stay from May 22-24. I booked this room because I bought tickets to the Rolling Stones concert.

On Saturday March 30 I received an e-mail from Ticketmaster that the concert was postponed due to one of the performers medical problems and will be rescheduled for a future date.

I contacted Expedia immediately to cancel the hotel as I had made the hotel reservation through them. They informed me that the hotel didn't have a refundable cancellation policy, but they would reach out to the manager and ask for an exception as the circumstances of the cancellation were unforeseen. After several attempts of not being able to reach the manager, they were finally able to reach them,…

The sheets were filthy. There were blood stains and other stains on the sheets of both beds. I took pictures. According to the CDC, sleeping on filthy sheets contain dead skin cells, oils, germs, body fluids, and toxins that will cause skin and internal diseases caused by rapidly multiplying bacteria. Thus, aside the fact that this makes for a drastically less than appealing sleep spot, it will also egregiously affect one's health, which can lead to death or illness.

Because of the aforementioned life and health threatening issues, I am requesting a full refund of all expenses incurred from my stay at Quality Inn at Woodland California.

Your immediate attention to this matter is expected and appreciated.

Regards,

I made a reservation at the QUALITY INN Tucson Airport on the afternoon of February 17, for February 18. I was in Mexico and was to travel to Tucson for medical reasons. The morning of February 18, I got notified by the Doctor's office that the Dr could not see me on the assigned date, so I called the hotel on the morning of February 18, to cancel the reservation.

I was told that they could not accept the cancellation because I had to cancel 24 hours in advance. I was unaware of the clause and the 24 hours could not apply because I had not made the reservation with the 24 hours the person was referring to.

I called several times and was never able to contact anyone that could speak English. I am disputing the charges. Your hotels are nice, I stay often but with a thing like this, maybe I…

Our overnight stay at Quality Inn Jersey Shore Beach, 201 Hiering Ave. Seaside Heights, NJ 08751 on March 29, 2019 was a nightmare. Our room was not equipped with the amenities that were listed on our confirmation report. No hair dryer, no microwave, no coffee pot.

One bath towel no wash cloths. I had to ask 3 times for more towels that were thin like rags. Lamp did not work, broken outlet, told desk said they were sorry couldn't fix problem. TV did not work, remote broken, had to have desk personnel work on it for 30 minutes.

Water spigot in shower fell off did not regulate water temperature since it continually turned and turned. Our door to our room had to be kicked open kept getting stuck. No other rooms available and again were told sorry. Breakfast that was included was nothing to…

00 for a nasty moldy disgusting room?? The shower scalded my teenage son and the room was really beat up!! One would think that for all that money for a room it would be in decent shape but it was downright awful!! What a rip-off!!