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Red Roof Inn

3.0
90 complaints

Address

605 S. Front, Ste. 150, Columbus, OH 43125

Customers consistently report severe cleanliness issues including bed bugs, dirty rooms, and lack of housekeeping. Staff behavior is frequently described as rude and unhelpful, with management often refusing to address problems. Multiple locations show safety concerns with drug activity and inadequate maintenance.

Common Issues

45% (41)
dirtyfilthynot cleaned
30% (27)
rudedisrespectfulmanager
15% (14)
drug dealersprostitutionunsafe
10% (9)
chargeddepositrefund

Complaints

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Rachel Lucille Donahoo

Jul 17, 2019

My husband and I have been staying at your Cedar Bluff suites since Saturday the 28th of June and we have a very nice king suite with kitchenette.

We also appreciate the pet friendly policy, and the free breakfast each morning.

However, this morning as I was getting my sausage and bagels, the employee there told me that " you have to eat that down here.

Now, we'll let you take it up to your room today, but you have to eat down here from now on." Mr.

Patel, this employee made this EMBARRASSING remark to me in front of at least 10 or more people while I was putting food on my plate!

I was MORTIFIED!

We've paid for a $100+ per day room for 6 days and taken breakfast up to our room every day without any problems.

I passed 3 other people also taking food away from the breakfast area and…

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Lolita Ramsey

Jul 15, 2019

My husband and I moved to Red Roof Inn Houston North, at 17111 North Fwy, on it about 06/10/2019.

So automatically, we're already aware of, the tax free days and then your rates are supposed to go.

We have lived and worked, for awhile, in hotels, inns, and Suites for over 5 years..

Well I get SSI do, and my husband is a day labourer.

And to help out, also, clean houses.

So about 3 weeks ago, because we were coming in late, I started clashing with the head housekeeper in charge.

And, she also would talk crazy to me.

Because, there were maybe 2 or 3 days when we didn't get enough money and her and , boss lady , Ms.

Vitel, would be huddled up together.

She has her housekeeping cleaning, an already cleaned room.

So, my sister in law also stayed in the room.

We have whole families…

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Charles eakin

Jul 15, 2019

Stayed at red roof inn harris burg north Harrisburg pa dirty room garbage in hallway smelled bad told manager still there when I left.

Tv did not work first night stay here twice a.

Year for last two years never a problem now terrible 238 for two nights will not rebook 4079248839

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Hung Le

Jul 14, 2019

June 2019 I have weekly stay at North Sioux City red roof hotel requires $50 deposit, when I check out everything is good in room but the manager refused to gave back my $50 deposit, first she said already gave it back to me and then she said she credit neck time I’m stay , that is scamming people

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Beau arnold

Jul 13, 2019

The first room we got the air didn't work the filter to the air was extremely caked with lint or dust or whaterever so we switched rooms and the shower would not drain in the 2nd room and so my wife took her small screwdriver and put down the drain to see if it was clogged and u would not believe all the hair and other nasty stuff she pulled out it was extremely disgusting we both were trying to hold back from vomiting that's how nasty it was I have pics and a video of it

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Vanessa L

Jul 13, 2019

I stayed at Red Roof in Dillon, SC on July 5th thru July 7th, 2019.

Bed Bugs warning- my upper body was attacked and scarred by BEDBUGS.

I tried to call the manager and he would not speak with me or return my call as of yet.

Clerk returned my call indicating that the manager had an emergency and had to leave the premises.

On the day of Check-in, I arrived at approximately 2:35pm, and the clerk was initially pleasant, but not very knowledgeable of the check-in time, and requested that customers return in an hour because system was down and she was unable to contact manager because he was in church.

I showed clerk my paperwork indicating that check-in time reflected 2:00pm.

After much delay, clerk was able to get me in a room.

I informed her that my room should be a Two Queen Smoking,…

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Sharon Lewis aka Brickey

Jul 12, 2019

I stayed at the Red Roof Inn in Lexington on Haggard Lane about a week.

It was Thursday July 12, a lady named Kim came to my room and said I need to pay for my room.

I said okay so after she left it started raining and thundering i called the front desk to see how much I owed she said you have to check out by noon tomorrow I guess there was a special event I did't know about, I thought about it and thought I need to find a hotel where I can stay longer she came back to my door and said I am giving you 10 min I said I am putting things in my car now she came back and said Im giving you 5 min and Im calling the police She called the police,.

I paid 500.

00 for a week here and they are treating me like a criminal.

If I knew there was a special event and the rates would go up I would have…

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Juel Thomas

Jun 28, 2019

Me and family are new to the Phoenix area and was staying at the west Phoenix plus and had been a guest there for several weeks paying up toward and above $400 a week.

I got accepted to an apartment and was going to use the money from my paycheck to get in.

I told the hotel that I was going to check out well before check out.

They charged my card anyway $447.

72.

Now I cant feed my grandchildren whom I have custody of.

And I have no gas to get to work.

I will loose my apartment now.

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Jacob Pruzynski

Jun 25, 2019

I recently stayed at the red roof inn's Hometowne Suites in Springfield Oregon.

I stayed there for a long extended stay and was continuously shocked by the poor management and frankly illegal activity I witnessed.

I believe the victimized us and others in a variety of unprofessional, unethical and in some cases illegal ways.

I have worked as a banquet captain for an industry leading hotel chain in the recent past so I have some insider understanding of the day to day.

My phone never worked.

I inquired politely on no less than 15 occasions .

And was consistently treated rudely and unprofessionally .

It was then suggested by the manager there that I should write a glowing review for her on yelp and things would get fixed faster.

I was desperate to resolve the phone issue along with…

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Janet burch

Jun 16, 2019

Does the red roof plus 510 Claridge drive Nashville Tennessee 37214 offer weekly rates if not is it a red roof policy or at the discretion of the manager

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Lisa Griego

Jun 14, 2019

We were told we had 6500 points for free room.

Never receiving 7000 points promised if stay two nights from June until end of summer which we did 6/3 and 6/12.

We were choosing to use free night on 6/13 (stuck in Laredo another day-love it here-work brings us) and couldn’t use it.

We ended up paying.

Not cool.

Very upset.

Front desk couldn’t help but really tried and we were told to contact you.

Please correct this.

Our work has agreement with RR and we enjoy our stay here.

Please get back with me.

Thank you.

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Lisa Varnes-Rex

Jun 12, 2019

We arrived in Joliet and decided we needed to get a hotel room.

Having already stayed in Red Roof Inns on our trip to Ohio we reserved a room at the one in Joliet.

We arrived at the hotel sign on door said be back in 10 minutes, it was more like 20 minutes.

We checked in and was given room 126.

We went to the room and the door key wouldn't work.

Back to the office, the next key still wouldn't work.

Back to the office, hotel clerk came down to the room, couldn't get the key to work correctly.

Clerk walked down to the office got this little machine and finally got the door open.

But no key.

I asked for a different room, was told he didn't have any more but he would call the maintenance guy that could be there in 20 minutes.

Maintenance guy never showed up.

Morning comes we want…

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Gary Yee

Jun 12, 2019

Talk about nasty.

Door to room needed painting.

Floor was unswept.

Noticed it in daytime when we opened the door and saw all the dust on the floor.

Only one chair in the room.

No personal safe.

No folding luggage stand.

No clock radio (or Gideon Bible and area directory) No iron.

No ironing board.

No Kleenix.

No plug for sink.

No plug for bathtub.

Wall molding coming off.

Toilet was not clean.

Urine on bowl from previous occupant.

Toilet paper left unflushed by previous occupant.

Bathroom door needs painting.

No breakfast.

No lids for coffee cups.

Coffee was colored water.

No ice bucket No ice..

Handrailing on second floor needs repair.

Walkwak is dirty.

Do you have standards?

The only good thing is that we didn't get bedbugs.

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James stephens

Jun 12, 2019

This is reguarding to the home town studios in covington ga referring to the manager and other manager stacy tall guy and lisa...they r unruling they r harassing guest they have harassed us so many times and discriminated against us.

All we do is work we were told not to walk on the floor at nite we were told to go in to our rooms like children at 1800...these people r out of control...they r gonna get y'all so many lawsuits...

I too am discussing this with a lawyer and now were getting kicked out Saturday because someone through cigaretters down off of the balcony onto someones truck and without any proof came straight to us and said it was us...we always pay on time have never been late and not we r not loud yet we were moved rooms because a African American lady said we were being…

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Joanne sacco

Jun 9, 2019

Checked in Friday the seventh of June no tv the whole time I stayed.

The hotel workers were hostel whenever I needed help.

For example the manager threw the remote at us after they said it was fixed.

We had multiple issues with the tv and had a woman come in the morning to try fix the tv while I was on the phone with one of your people in corporate.

She was being rude and throwing an attitude.

Was stating that we can not do anything and the woman from corporate heard the whole conversation.

After the woman came into the room she realized corporate was on the phone and changed her attitude.

There are people drinking, blasting music and singing at the top of their lungs next door.

We were told to call the front desk if they are too loud and we did.

The response was “no one else is…

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William Cunningham

Jun 6, 2019

no clean towels, no housekeeping of any kind..usually when staying at a hotel one will get their bed made up, trash taken out, and the room cleaned on a daily basis...nothing was done..won't be staying at your hotel again..waste of money.

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Minister Parker

Jun 1, 2019

Your Colorado Springs location has become an EYE SORE to our community.

It's infested with drug addict, broken down cars, homeless people.

The grass is never cut, trashy parking lot.

Why are you all allowing this property to disgrace our neighborhood.

It's unsafe for our children to play in the Park on afternoon circle.

Please take care of your BUSINESS MESS ASAP!

I WILL TAKE A PICTURE OF THIS MESS TOMORROW.

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Harold Lamott

Jun 1, 2019

After staying at various red roof inns 4 times a year since 2012, my stay here at Wilson,NC is the worse.

Flys, bugs crawling on floor, bugs in the ice cubes , ceiling pealing and cracked, walls repaired with sparkling and not finished.

It has also been the most expensive I have ever been charged.

Photos tell the story.

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Samuel Grever Sr

May 28, 2019

This place was like watts ghetto.

To include loud ass people ,yelling being loud at all times if the night and morning and passing drugs from one end of this shit hole to the other.

A body was taken by coroner wagon and scene covered with cops,in room next to mine.

This is at red roof inn St Charles mo off zumbehl Rd.

Additionally when I went to office to extend my stay , when I went to OFFICE door people blowing weed right there .

With out care.

Then I go inside there were people not in uniform so I assume the one in uniform was only one that should be hanging in the office.

While.

Waiting one of these people obviously stoned and holding a plate of ribs was directky in back of.

Me.

I was pissed this dude was close and invading g my space, I asked am I I.

Your way or something…

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Terrie Peterson

May 27, 2019

First I seen billboard that said 275.

00,weekly stays.

I get here and they told me 5hunded and something ,I informed them of billboard,they wouldn't honor it.

Tgey gave me a deal of 281.

00 For 5 days.

I just payed again for another 5 days at 281.

Second ,there are bugs in the grass,inside the rooms that litterly go under your skin ,there Al over ,body lice ,crabs ,there terrible.

3rd there's a big group of people here and young ,they're up to know good .

4th they found a woman dead in her room ,144.tgis morning .

This place.

Is not good,I'm nervous about the uroundings and everything going on,but I have no where to go.looking for a place to live after I was locked out of home and everything stolen.

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DALLAS Gray

May 25, 2019

First I have broken glass under my bed and the water is not hot Luke warm is not hot and when I called they said at front desk give it 10 to 15 minutes I let it run and I only got Luke warm if I pay for hotel I should have hot water in 30 seconds not wait 10 15 minutes for it to get Luke warm and I don't need broken glass under my bed that's a real law suit if I got cut I'm at redroof inn in Jackson Mississippi on high street room 208 may 24 2019

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Rowaydah Knaio

May 20, 2019

Well I just wanted to say that I completely understand how hard it is to work in the hospitality industry and I truly appreciate anyone who puts in hard work and effort in this type of work but my experience was just awful, sad, and hurtful....

I checked in to Home Town Studios in Orlando Fl, off of Delegates Dr.

I started my check inn at 4pm the first room I was given had a large blood stain on the mattress pad which I have pictures of unit 234 the next unit I was given 221 the door handle came off after waiting almost 35 mins for MNT to come and fix it once again the same issues the room cleanliness was horrifying I also have pictures the electrical fixture was also broken clearly a shock hazard the next unit they gave me was 116 the unit was dirty after that here I go again to unit…

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Ronnell Calnan

May 20, 2019

I wouldn't even give this place a 1, they let my dog got out of the room Friday night when we stripped out for dinner then I ask why they done it and they just laughed at you .

They let people smoke pot outside their doors out was coming into our room we do not smoke there was a used condom outside our door on the ground.

We asked for extra towels and they would not let us have even one extra towel the staff is rude the smoke pot cleaning room they were laughing at is has were packing to go home I hope this goes down and closes off this how they are going to year people this place is so shaddy theirs alot that goes on at this hotel.

They told me my dog opened the door of the room that's crazy when we asked to see the video of our dog getting let out they would not let us see it....

The…

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Vicki Keppeler

May 7, 2019

Handicap room shower chair was lopsided, deadbolt lock was broken, large piece of plastic laying on floor that was to cover pipes on sink, DRIED POOP ON THE FLOOR

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Lana Tite

May 7, 2019

I would habe rated it higher except for the way we were treated by staff the manager Linda Stykes and her front desk emoliyee who butted in during.our discussion.

Karen was very disrespectful toward me and my friend.

We have stayed several nights with Red Roof Inn on meridian inn oklahoma City.

I am trying to find a pllace to rent more permantly meanwhile I am forced to stay at motel / hotels.

I really lime Red Roof Inn except for the manager Karen Stykes I realize she has lomg term employment at this location but I have to say this lady needs to educate heraelf on how customer service works because I am 57 yrs old and out of all the many motels I have stayed I have never ever been treated in such a manner as I was at this location by Ms Stykes she is hateful rude all for reasons I…

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