Red Roof Inn

My husband and I have been staying at your Denver-West location in Lakewood,Co for a couple months now and there are a few things we would like to address that we are very dissatisfied with.

I am currently 8 and a half months pregnant and upon the beginning of our stay the room was not cleaned saficiently and while trying to sanitize the kitchenette,the stove range that wasn't even in use shorted out and almost electicuited me.

Our fridge shuts off and leaks water all over the floor,spoiling our food and we never have hot water for showering or doing dishes.

We are currently paying daily and they change the rate on us on a consistant basis.

Never have we been offered a discount,special rate or promo on our room and have only been offered cleaning services i believe twice our whole…

Carpet needs shampooed feet were black after walking on carpet floor was sticky had to were shoes when walking in room.

Lafayette la please fix laundry room.

Priced right.

For night but uncleaned room office door stays locked have to call to get service

We stayed at the Maryland Heights, MO Inn from Sunday, April 28th thru Wednesday, May 2, 2019.

We had difficulty with the key card for the door EVERY TIME we went out.

We went to the lobby to have the situation fixed.

The day shift desk clerk was very rude.

Tried to make excuses as to why it didn't work instead of solving the problem.

When I checked out on Wednesday - she didn't even speak to me.

Rude - very rude ! !

Her comments to us were totally inappropriate ! !

And I was offended.

We stayed in Maryland Heights, MO.

Sunday 4-28 thru Wednesday May 1st.

We had difficulty with our room key card - EVERY DAY! !

It had to be re-set every time we went out.

The woman (day shift) was VERY RUDE when we went to the lobby to get it fixed.

When I checked out on Wednesday - she wouldn't even speak to me.

I find this very inappropriate! ! !

NASTY!!

I had to change rooms and the second room was no better than the first one!

There were no other available hotels in the area or I would have checked out and left the first time.

The floors and the beds were filthy.

A large sticky spill right in front of sink/safe area, hairs on the sheets, BLOOD on the comforter/spread.

There wash trash along the edge of the walls and behind the beds.

The second time I simply asked for all clean linens and towels.

If DHEC were to investigate, this place would be shut down!

The table lamp was full of RUST!!

There was also a homeless man sleeping under the stairwell.

I stayed at 91 Vision Court Greenville, SC 29607.

Yes they gave me a complete refund, but this place needs to be reported to proper agencies!

Bed bug : During stay on 26th April 2019, my son got bitten multiple time by bed bug.

When contacted hotel staff they refused to share manager or management's contact details.

When contacted corporate office they closed my complaint immediately stating Las Vegas location is franchise owned so only local staff could help.

Contacted franchise director and she too refused to help stating they can;t do anything except to offer one free night stay.

I wish their family suffers the same...

My name is Spencer Webb..i just went back and forth to the st louis westport office for over 30 mins because the room door wouldn't work ..then i was told i that i could either leave or stay in the room without a key and was threatened..ive missed work for the night and i feel completely inconvenienced, disrespected, and unappreciated as a paying customer..this is the worst service ive experienced in my adult life and i will be contacting the bbb and anyone else who understands that this is the wrong way to treat your customers

I am writing this complaint as I want it documented in the event something happens to my wife, dogs or me.

I chose Red roof inn in Jacksonville FL.

Orange Park, as it is the only hotel in the area that at the time would accommodate my two dogs.

This hotel is infested with drug dealers, prostitution and drug addicts.

They are constantly arresting someone for selling drugs on the premises.

The dealers live in the hotel.

Why anyone has not done anything about this is unacceptable.

The living environment is dangerous and unsafe.

The house keeping is unprofessional they wear no shoes when cleaning rooms in which they do a poor job of that.

As the rooms are not thoroughly clean.

I will not recommend this facility to anyone.

My wife with 30 years of military service and still serving…

I stayed 2 nights.

I had to go to office to get fresh towels and toilet tissue, housekeeping did not service my room.

The smoke alarm beeped the whole time because batteries needed changed.

They served free coffee, but had no coffee both days.

The dresser top in the room was not clean.

There were white particles which looked like drugs to me left behind.

There was a party going on over my head until 3:30 am!

The bathroom was not clean.

The guy at the front desk appeared to hate his job.

It was an uncomfortable experience altogether.

The woman who checked us out didn't ask if we enjoyed our stay, and appeared to care less.

Checked into your hotel on 4-5-19 and when we are in the process of leaving the room the door would not shut from the outside.

Contacted front desk to report problem it took the gentleman a long time to look at the problem after I had called him.

Once he arrived then he could not fix the problem.

Offered another room but at this time I was very frustated and didn't feel safe staying there.

I would like a discount like half price for another night stay.

I would like to contimue to stay at your facility.

When I called hometowne Studios in Independence mlssouri Kelly the manager answered and I asked her if she could match a competiters price she said yes if it could be verified.

One of her employees said something differant and then she said we dont want to rent to you ...

Goodby and hung up the phone.

I booked 4 rooms for 4 couples for a Saturday night 2 couples decided to go for the Friday as well, I texted them to see how things were and this is what the replied. front desk service is rude, 1 towel no garbage can, cups, hair dryer coffee, shampoo, ice machine. holes in the walls and bathroom doors. the bathtub looks like someone gutted a small animal with the rust stains. one room only had a sheet no blanket or bedspread. we arrived at 2 but were told we couldn't check in until 3 by then there was about 15 people in the lobby so we retuned 3 times by 410 we waited for our turn only to here SORRY we have no rooms ready I may have lost it a little expressing that was not acceptable I booked almost 4 months prior.

They offered a double room to share with one other couple.....

Ya that…

1) Dead big in between the sheets.

2) sheets never change from the previous people..

Thank god there two beds.

3) pillow smells like ladies perfume on one .

4) Floors never washed coffee spilled on floors.

5) toilet seat broken .

Walls in the whole place filthy especially bathroom .

Nancy Lapinta Mikayla lewis

I stayed at Red Roof Inn the 15th of February to the 24th of February loureda's management call the police any dick at me I have been fighting a lot of medical problems just had surgery 38 operation one in Cleveland 37 in Minnesota Rochester Mayo Clinic I had all the life-support in there and a lot of my things and I paid $550 I didn't even get a chance to get my stuff out of there cuz she called the police she only gave me 30 minutes to get out I mean they said they did they have a right to keep your personal belongings but long has R I ended up in the hospital that same day the 24th St Luke Hospital with pneumonia keep in mind and had 38 operations I'm disappointed in the system until you guys three times to customer care service everybody keep saying always contact 48 Hours you know how…

My sister and I booked a room from 03/05/19 to 03/07/19 at Red Roof Inn in West Columbia SC.

We arrived Tuesday, March 5th after a ten hour drive.

Check in went fine.

Got my key card, went to go in my room, the tv was on and the curtain was 1/2 way open...

I went back to the front desk to tell the man and he said it’s fine to go in.

They always keep the rooms like that.

I said okay.

My sister and I went in the room.

The odor of the room was horrific.

This was a “non smoking” room.

We were tired from driving all day so we said okay whatever.

I went to go shower, and I couldn’t get the water to turn on.

I called the front desk he said, “you have to pull on it really really hard.” I said okay.

I went back in the bathroom.

Pulled “really really hard” and it came on.

The bathroom…

my husband,daughter and myself come to San Antonio for the weekend of march 1, 2019 through March 3. we booked the hotel for three days and two nights at 6880 Northwest Loop 410.

I have a couple of different complaints about this establishment.

The first one being that the elevator did not work properly.

After we checked in we went to get into the elevator to go to our room on the second floor the door would close but it never would go anywhere after 4 temps of trying to get to our hotel by elevator a man came over and told us that after the door closes on the inside you have to help it finish closing and then it would take you up to the next floor.

The second one is my daughter dropped her toy and it went under the bed I got down on the floor to get her toy from under the bed and…

Me and my girlfriend have fallen on some tuff times.

We have stayed at your Red Roof Inn location here in Anderson SC since a week before Christmas of 2108.

I have applied for two positions here for maintenance and I housekeeping to help us get back on our feet.

We have come to to the point where we have begged to have a job and both times have been giving the cold shoulder and the run around .

We were told to talk to so so and then so so and have been completely disrecptected by the the maintenance , housekeeping and also by the staff here working at the front desk, especially one named Joanne that works the front desk she has been completely rude everytime we have came in contact with her.

Iam disgusted with the way we have been treated here.

I have offered to work to help pay for…

I made a reservation through Booking.com and arrived with a front desk manager informing me that I had no reservation.

Then she asked what company did I use, I told her Booking.com and she snickered.

I found nothing funny when it was a snow storm, I had a crying infant and traveled from New York.

I then got a mysterious letter via email from Red Roof accepting full responsibility for the cancellation, then, the front desk manager claimed the Booking.com sent a cancellation list with my name on it twice.

Also stating that "Booking does this all the time." I was highly upset and asked if she could accommodate us since it was a storm and I had an infant -she said she will see what can do.

In all, we were accommodated but this was abhorrent circumstances with different pointing the blame…

I originally booked a stay at your hotel from January 11th 2019 to January 13th 2019.

The purpose of my visit to Milwaukee ,WI I decided to stay another day I booked another night through Hotels.com, I called to the front desk letting the individual in charge know that I added another night to my stay .

The individual replied “ ok no problem , you just have to sign the new receipt “ I replied “ok I’ll be down shortly “ this was at 10:28 am .

Not even 10 minutes later The individual called me again this time with more vigor in her voice “ you need to come sign the documents ma’am “ .

I responded “ could you give me just a few minutes I’m trying to get my child situated.

She “ responded ok thank you and hung up “ At 10:43 she called again more aggressive than the last time “ ma’am you…

The red roof on the 47 in Rio grande nj the dumpst is not fenced in looks like shit ilve rght acoss the Street the fence is knocked down stuff all ove The.

Place not write can someone have a talk with them thanks,

Management.

The dumpster wide.

Open not fenced in the fence is knocked down pipes all over by the place looks like hell It's right. .

In front of my house and I'm sick of it.

Can you help me out

Red Roof Inns/Six Flags Atlanta Georgia/ November 30th 2018 / The condition of the Inn The Red Roof Inn Six Flags in Atlanta Georgia has boarded up windows, debris everywhere outside including discarded mattresses and broken furniture .

We honestly thought it was closed and we should be at a different one- one that had been built in its place.

When we saw someone come out. we went inside to inquire.

To our amazement we were in the right place.

The inside smells foul ( some perfume spray to mask odors) and it is dark and gloomy.

Asked to see our room which was the worst.

One bed in a two bedroom room so half of the room was literally bare.

There were two pieces of furniture, a bureau and a piece which would have held a refrigerator if one had been there.

The furniture was peeling…

Could not use room and already paid for it and immediately had to leave.

Although I had to use cash and still the Red Roof charged my credit card again for $86.

42 in total with taxes/fees included.

Please refund my total monies of $172.

84.

I now have both my credit card receipt from immediately going to my bank and the cash receipt from the Red Roof serving Attendant.

I also complained and explained to Her (the Red Roof serving Attendant) that I could not stay and additionally I could not use the room (Room#133) and could not utilized the Internet services of the Red Roof Wi-Fi; thereby leaving without proper services and my monies.

Whereas I am demanding and requesting my monies refund as indicated and cited herein.

My contact phone number is 843-858-4042 -and- address is Robert…