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Holiday Inn Club Vacations, Resorts, Hotels & Suites are called “your host from coast to coast”. Founded in Memphis, TN in 1954, IHG owns Hotel Indigo, Staybridge, Crown Plaza and Candlewoods Suites. Social presence for Holiday Inn is found on Facebook and Twitter.
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Top Holiday Inn Complaints
Browse more than 295 reviews submitted so far
I didn't want to put this on a review but we have always stayed at the Holiday Inns we have been going to this hotel in Bloomington, Mn at least for the last 8 years and twice a year we stay there.It is convenient hotel just off of 35W & only 10 minutes from relatives. But we have noticed in the last 4 years it has really gone down hill. Yes, it could be updated but that would be costly, there is so much that needs to be updated in that hotel. It would be nice if they decided not to update it that they could tear it down & rebuild a new hotel there with a restaurant inside like it has the Green Mill. Our family of twenty stayed there last in September 2022, & everyone had some complaint about their room. Took forever for hot water to get hot, we've noticed AC does not get cold or even cool, heater does not get hot or even warm we can run both on high. Must of had a leak in one of the rooms we had stayed in at another time but smelled musty & moldy in there. Took forever for bathtub to drain. But I will say one nice thing we did like about the hotel they had a restaurant/bar that was connected The Green Mill. We've always have had good food & a great service. The rooms were clean & the front desk were friendly. Didn't know if we wanted to come back after our last experience in September but decided to call to make a reservation for an upcoming trip to Bloomington. The front desk said they were booked till May 1st and from what we heard they have homeless families living in there now, the front desk said YES they do. I sure wish whoever reads this would consider an extreme update or consider to rebuild. It would be a shame to not have a hotel in that area.Thank you.

My husband ( Ian Redmond) , my small son (2 year old) and myself stayed here this past weekend for my birthday. Usually we have a awesome stay here but I'm not happy with this one.
Let's start with the Hot Tub- LOUD drunks in the hot tub, and the one next to them was open... but, no thank you, because its litteraly 2 feet away from the other one!! No privacy. Its like u have to engage with the other hot tub, whether you want to or not, since your so closely and staring at each other. It would be nice if they were separate, so families/couples (young/old) could have their time away from other people.
Next, The Pool- That IS NOT A HEATED INDOOR POOL!! That water WAS SO COLD!!! When the barely Luke warm air water came after almost 35 mins of us freezing in there, I stood on top one and couldn't enjoy swimming with my son because I was so cold! My son slipped on the wet concrete floor and hit his head!!! I cannot believe there is just wet barely floor around the indoor pool! There should be special gritty paint painted around it, for traction. Or rubber mats with holes for the water to go through, but safe for walking! That is a DANGEROUS ACCIDENTwaiting to happen!!! After the pool issues that we were so excited to get to immediately after checking in, almost EVERY TIME we get into the elevator... it REEKS of cigarette/pot smell!!! The same for OUR HALLWAY ON OUR FLOOR!!! NOT THE AIR I WANT MY 2 YEAR OLD TO INHALE, I want him in inhale a clean fresh hotel smell.
NEXT- the screen safety door to the balcony should also lock! Our was broke! Not safe with you want a nice room but also have a young climbing toddler. The bars on balcony, should go up the entire way to meet roof and bottom of upper room! The views are amazing, but again, not safe!!!
NEXT- fireplace. Or lack there of... we thought it would be romantic and cozy. The barely out off any color at all! So much for that!
NEXT- Microwave. I wanted to my son a meal up. I tried and tried and tried. I even did the unplug trick, several times to reset it, it would not work. Gave up and got him fries from downstairs. Which, the 2 gentleman who looked like owners of the restaurant, maybe.. were wearing white shirts were very nice and the fries were great. But, that's not the point, I shouldn't have had to! More money, more inconvenience! Especially, when we have a kitchen for use with our food!!!
LASTLY- bathtub. It would not hold water, no many how times I tried. It was very frustrating taking a hot bath, WHICH, I was very looking forward to, since I couldn't USE THE HOT TUB! NOPE! NOT THAT EITHER! Finally, I just gave up and got out!
This was a special time for my and my little family. You can't get back memories not made,
And you cant have a certain birthday again, you get one chance.. and we gave your hotel that chance, and I'm leaving not happy for spending all our money here!!!

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in. She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it. She called somebody for help about the computer and they couldn’t help her so she told me that I would have to contact my banks for one or credit cards wouldn’t work even though they had worked for 26 days in a row with no problem. . I offered to pay cash or the room you are with $100 deposit and open your she said that was not allowed and then she had trouble making the keys and then I found out in the morning all the people waiting behind me in line she couldn’t use their credit cards either Lisa finally called somebody else on the phone and I love you they initially said no I could not leave the hundred dollar deposit but I asked if I could speak to her and told her that my husband was diabetic and I had to get him up to the room and she said that wasn’t her problem. then for breakfast there was a dog then two dogs then three dogs. It was disgusting and against the board of health rules in the morning she gave me back on the low 1557 though I had given her 520s and then she ended up opening my envelope with my name on it and instead of Lisa putting the just the 100 dollar deposit in the envelope she put 125 and then the girl told me that the computer showed that I had an outstanding balance, which they decided was a mistake and they are lucky they did that. Bennett 11 o’clock mother with three kids upstairs. Let him jump like crazy and they started again at 5:30 in the morning. It was just a very bad experience.

manager say i am racist by reporting security concern

To Whom it may concern,
On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.
ROOM 421 - Murphy
Confirmation # 26798664
Check In March 9, 2023
Check Out: March 13, 2023
Number of Rooms: 1
Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.
As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as other underlying medical needs. We received our keys and were told that the “Restaurant and Lounge” is closed down and there is no food on the premises other than the Snack area and refrigerator. Your website for this hotel is very misleading, that was one of the perks I required for my Son, he is unable to travel by foot to the “outside” establishments of “McDonalds” or “Chick Fil” which was mentioned a few times by so called employees.
Once we entered our room, it seemed like it was a good fit, 2 Queen beds, a spacious bathroom, enough draws and closet space for clothing. But we dropped off our luggage and needed to be at a friend’s home by 11:30pm, we didn’t unpack until the next morning. When we unpacked we found, candy wrappers in the drawers, no hangers for the closet, the iron board cover was burnt and the iron was missing buttons.
As I inspected more, we found in the bathroom mold, mildew (in the sink and tub) and dust above the pictures, mirror. Which lead me to believe the rest of the room must be the same, indeed it was. The top of the closet dust, top of the headboards dust, curtains that didn’t close all the way and ripped. The carpet is dusty and smelled liked it was never steam cleaned just vacuumed when needed.
We found the beds extremely uncomfortable; you can feel the actual springs in the mattress, the sheets were very thin, the top flat sheet was tripled to feel like a blanket, there were no mattress covers on the mattress. We were told when we called to get a few blankets that some “tournament” was in town and the hotel doesn’t have enough linens to provide extra linens.
Having a child or even an adult with Special Needs along with underlying medical issues is a threat to their health to be in a hotel room with so much filth. My son suffered an allergic reaction to the dust, mold and mildew as well as triggering his asthma. He was extremely ill from this environment and was very uncomfortable and upset as well as I was being that I am a single parent traveling alone with him. This establishment had put my Son’s life at risk turning his min vacation into a nightmare.
Because of the “tournament” booking, no other rooms were available and was offered free coffee among other amenities like small shampoo and conditioners. I don’t need those things, I needed a healthy clean room. After the third night, my Son could barely breath and I packed our things and left that building immediately, I headed to an Urgent care to have my Son’s health checked out.
Which leads me to, over the 3 days that I spent at this establishment, housekeeping never once came to our room, the garbage was never picked up, the towels never replenished, nor the beds made or sheets changed, also still missing blankets.
I’d also like to mention that the pool area is a disgrace, it is not inviting, and the temperature of the water was way too cold. I even witnessed other guests refusing to get into the pool and overheard their complaints too.
The side entrance towards the “McDonalds” I found at different times of the day or night UNLOCKED with the ability to walk thru that entrance or leave, I also noticed no cameras on the inside of that door. That’s a HUGE security issue and puts the safety of the hotel’s guests at risk and put more anxiety onto me for our own safety.
All and all this Holiday Inn Melbourne-Viera Conference Center for a lack of a better work is a dump. The amount of money charged per night is outrageous and uncalled for. Very traumatic, unprofessional, and sleepless nights.
In conclusion, I don’t want a hotel credit for another stay at another Hotel, I don’t want free shampoos or soaps, I want my nights refunded for the poor quality of the room and establishment, the mental and physical well being of my Son is a priority for me and not one moment at this establishment was it a vacation but rather a nightmare.
I will be sending this to Corporate, the Owners, the Website, the Yelp site, etc. Your establishment should re-evaluate and further training on how to run a HOLIDAY INN to the employees, staff and mostly protocol of how to handle Special Need guests.
Sincerely,
Manon Murphy

I’m a Army Veteran and a retired Teacher.I was check in a room ,in Shreveport west Holiday Inn Express around about 3pm.There was a couple behind me ,check in after me.I was give a room on the 3rd floor ,than I was informed about the elevator wasn’t working.I am for a room downstairs,but the people were still cleaning the room so, I accepted the room upstairs.My wife have health issues and I am 70yrs old with sinus problems.
After I pick up the card to my room,We decided to go out for dinner;when we return, to ours room there was a couple in our room.
I walk back down stairs ;for the clerk, so she could explain to me was going on .The. same couple that was behind me ,was given my room.I felt like a fool,standing outside the room I just paid for my wife.
I was place in a room with no view and a sorry apologies and I try to speak to the manager;he never return my call.I would love to see your company do better in the training of their employees.This incident could have been unpleasant to both parties,if one of us would have react in negative way.This is the worst experience I have ever had in your hotel,plus the remote for the tv did not work and the room smelled.

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!! I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!! I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us through Priceline we paid over 500$ for this dreadful place plus I had to pay for a extra day because my plane didn’t leave until 9:55Pm on last night. I had to go get towels, Tissue and empty my own garbage for 3 days!! This was horrific and unheard of!! This hotel needs so many repairs already and the personnel staff very rude and uncaring. My husband walk with a cane. He was very upset.
Renee R. Williams
2520 W. LevMoyne Street
Chicago, Il 60622
(312)834-6339
reneerwilliams.com


I stayed at the Holiday Inn express in Mooresville North Carolina on February 16 through the 17th 2023. I was overcharged for my rooms I called four times to speak with the manager. She refused to call me. Her name is Katrina Fraser I am told by the customer service person. I have stayed at the Holiday Inn express many times in many different states. I really enjoy staying at the Holiday Inn express however, the location in Mooresville North Carolina customer service is terrible when there’s an issue I respectfully asked for this issue to be resolved as soon as possible. If I do not hear from this complaint, I will be filing a complaint with the Better Business Bureau. Thank you.

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying. We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter. I was shocked that my daughter (14 years old and very shy) would do such a thing and then lie about it, so I asked her again, did you take a water bottle from the cooler, she said "No mom, I got this from the room", her other friend tried to come to her defense and said, holding up the water bottles, "this isn't even the same type of water bottle that they sell". The woman from the front desk got upset and said, "she took the water, I have a video camera to prove she took water out of the cooler." At that point I responded "let me see the video footage, show me the footage of my daughter taking water out of your cooler", she said "I don't have access to the footage, I need to call my manager", I said "ok, call your manager, you are accusing my daughter of steeling in front of a group of people, defaming her character, and mine as well, so I want to see the proof". She walked away and a few minutes later she was on the phone and I asked her, "
did you get the code from the manager, can we see my daughter taking the water bottle from the cooler?" She said "not yet", I then said to her you couldn't even see my daughter from where you were standing at the front desk, there is a wall seperating you from the cooler, the cooler was on the other side of the wall, so you may think she took a water because she walked by you with a water bottle in her hand but it was from the room not your cooler". She stopped talking with me, went outside to talk to my husband the other fathers that were on this trip and was also talking on the phone to her manager. One of the fathers that was witness to the entire scene said her heard her tell her manager that "I was cursing at her", I did not raise my voice, I never used any profanity, I just asked that she produce the evidence she said she had of my daughter steeling a water bottle". She then went so far as to have her manager come to the hotel and 2 hours plus later, at 11:30 PM at night, evict us from our room. By that time, we were all in bed and we get a knock on the door and it was the manager telling us to pack our bags as we had to leave the hotel for "disrespecting" his employee. My husband said your employee disrespected us by accusing us of stealing in front of a large group of people and claiming she had it on camera to prove it. To that the general manager said " I don't care about the water bottle, you disrespected my employee and this is private property so you have to leave". This is the hospitality industry, you can accuse your guests of steeling and when they deny the allegation and defend themselves by asking for proof which you said you had you throw them out? I am going to contact my attorney to obtain the video footage, the incident occurred on March 3rd around 9:40 -10 PM ET. The woman at the front desk lied to the manager by saying I cursed at her, I did not even raise my voice, I have at least 10 - 12 witnesses that can all corroborate my story. I was attacked and accused by one of your employees of steeling, and then when I asked them to show me proof, they made me leave in the middle of the night. My entire family was harassed by your staff, thrown out on the street in the middle of the night and left to drive around looking for alternate sleeping arrangements at an additional cost.
My 14 year old daughter was traumatized as the manager called the sheriff on us although we did not resist at all, just to make sure we left, we were humiliated in front of a large group of people and had our character assaulted all because we told the truth and asked for them to produce the video they said they had which showed my daughter steeling a water bottle.
I want my money for the 3 night stay that I prepaid for reimbursed and for you to produce the security camera footage to prove my daughter's innocence.
Katherine DeGregorio

I stayed at holiday inn express southpoint fredericksburg 3/4 for one night While taking a shower I suddenly slipped on an uncovered part of the shower floor. Had I not been able to grab something I could have been seriously hurt. The fact that I was alone made it worse. This hotel is the worst I have stayed. Very noisy. No control. I suggest you get this tub fixed I was in room 210


First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card. Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy. If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available. I have traveled a lot all over the USA and Canada and have yet to have anyone not accept cash and a card. Even the Holiday Inn Express I stayed in this past fall allowed me to pay up front with cash and took my credit card just in case. Can’t say I will stay again here I will simply stay across the street. Sadly I guess todays managers and those we employ do not know how do make common sense decisions and provide good positive customer relationship

Worst breakfast set-up I've ever experienced. NO fruit, No pastries, No syrup for the pancakes, No bacon, No eggs, No orange juice and a Gallon of Milk in a mini fridge for cereal. The egg offering was a slimy veggie omelet and mushy sausage reheated several times. The bread for toast was dried out. Our stay was on 2/25/2023 Conf. #20318806. The breakfast woman just laughed at us saying NO SYRUP HAHAHA! They barely spoke English perhaps the reason for laughing. Our stay cost $162 for 1 night. We'll never stay there again. Dawn & Mike Gauthier

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event. Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved. Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it. no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine was not working when we checked in. When I arrived home Saturday and checked my email I then saw that my rooms had been canceled for me by the hotel at 10:08 that Friday morning. I have been staying here for the last 15 to 20 years, I guess covid turned this into a second rate operation. Do you think we should stay here next year??
Sincerely,
Kevin Casey

Could not check in on time at 3pm, had to wait in the lobby for 30 minutes while our room was being cleaned. Was forced to listen to the two front desk workers arguing with each other and other customers. The two girls were cursing at each other with customers present, blaming each other for the problems. No towels in the pool area, so had to use room towels. When called for more room towels, was told “we don’t have any” and was given attitude about that and said that they didn’t have anyone to do the laundry. So we had 4 soaking wet kids walking thru the cold hallways. Just an awful day/night overall, with very unprofessional and angry staff.

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. 2nd St., which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and several other people I feel the same way like I said I was there for three days and never got anything from anyone not even a sorry me and my wife had thought about leaving the motel but we had already unpacked our stuff so we stayed but we were on edge the whole time , didn’t really get to relax and have fun please if somebody could give me any information on what the motel policy is on something like this happening like I said, there were several other vehicles that had been broken into and more motels around the area that I had the same thing


Breakfast Black head worker seems bias towards Black people. He will greet others with a heartfelt good morning and will carry on sometimes unwanted conversations with them while they are eating but he will over look my family and others. He is not friendly to Black people and often cold acting, it is hard sitting downstairs and hearing him talk bad about us. I have been coming to this particular hotel for years and recommended it to all of my family but that Black head worker’s attitude is despicable! I should not have to feel uneasy just going to eat breakfast! We are big tippers too but he do not deserve it and he is bringing down the reputation of your establishment.

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . My son stayed in the queen room ,my husband and I stayed in the king room .now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving. That night at 130 am I wake up to bedbugs eating me up . So I collect 2 of the bugs and go to the front desk the clerk says do you want us to change the sheets .I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. What ever the manager comes in at 9 so after staying out of the bed and searching for bedbugs which was in the headboard the manager refunded one room because there was no bugs in one room the room with the bugs was 195 .it was on booking .com they won't refund both rooms because there was not bugs in both rooms this is ridiculous I will never use holiday inn I will never recommend holiday inn to anyone ever the manager acted like bedbugs were no big deal ...they are a very big deal ...and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..


I am writing to let you know we still have not I had resolution of items left in our room while staying at the Hilton Head Holiday Inn arriving December 15th and checking out Sunday December 18th of 2022. Our HI Rewards # is 628749341, Stephen Black. As soon as we arrived home Sunday morning I realized items were missing and that they were left in the drawers. These items were all in the 2 drawers when I showered earlier that morning. We realized we had inadvertently missed packing the items in the drawers. Steve called that day and the hotel desk clerk he spoke with said she would reach out to Housekeeping and that we would need to pay for return shipping which he told her to just let him know the details and he would take care of that. He hadn’t heard back so the next day called again and they sent someone to speak to housekeeping to locate these items. He was later told “Housekeeping doesn’t have them and there are no clothes in the drawers in that room .” (Please note these events occurred all before the room would have been rented the next day and information back and forth was prior to check in time on Sunday, the day we had checked out.) So I emailed who I was given as the manager. This email correspondence address is tlewis@hiexhiltonheadidland.com. and emails were exchanged. Miss Lewis asked for a list of missing items. I sent this list and no response. When I reached out to her after that I was told they could not be located. My husband gave this some time assuming they would show up somewhere then sent another informational e-mail to Ms. Lewis on January 25th in follow up
to my email of January 11th when I emailed a list of items. As of this date, we have not heard back regarding Steve’s final correspondence with Ms. Lewis. The list of items Ms. Lewis received totals 21 items for a replacement amount totaling $483. Please know I was quite generous with as low a replacement cost as I could be. Some of these items were favorites, as we were traveling. I cannot replace a pair of designer leggings. Either Steve or myself may be reached as below:
Dixie Black
Steve Black Rewards #628749341
Please note Steve responds quickly, as he is typically in his office many hours each week
We would appreciate some response to this matter as these items have to be somewhere or a resolution on Holiday Inn’s part be made. We have been members since 2016 (or before) when we held our wedding reception and booked rooms in West Des Moines, Iowa and whenever or wherever we travel always use HIE locations along our route or destination. Thank you in advance for your attention to this matter.
Sincerely,
Dixie Black

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north. I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did. I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

We have stayed at Holiday Inn Expresses in Europe as well as in the US. We just went through the worst experience
Feb 2 - 4. Their website mentioned renovation to the pool when in fact renovation was going on through the entire hotel. The good points were pleasant staff, good shower head, readily available hot water, good bacon, and the room seemed to be mostly clean. Breakfast included awful pre-made omelets. There were what they call famous cinnamon buns which came in a cellophane wrapper. There was no butter for toast or their much touted pancakes. Milk for cereal came from a communal gallon jug - not sanitary. Our room did not look like a picture on the website and the bed was so high that I as a 5’3” very senior citizen with a knee replacement always feared falling. The extra seating which we always like for our comfort was small and so low to the floor that it was difficult to get up. There was soap scum remaining in the shower soap dish. Since they now have pumps, the scum must have been there a long time. There were other inconveniences and we feel like we got gouged. We paid far too much for this experience.
Sharon Edenfield

I have reserved a room for Saturday at the Holiday Inn and I was trying to do it with Booking.com for 239, but I called Holiday in for a residential suite and she was telling me that she could get a cheaper than 239 and she got it for like 160 some dollars for me so when I checked in yesterday Saturday on the fort she said that I could use those reservations because she couldn’t give it to me for that price and then I would have to cancel those reservations and get new reservations and when we called the supervisor She was rude as well, and she told me that she could not give me that residential suite for that amount even though I have reservations that she would have to cancel Dion and make new reservations and she gave me another room when I could’ve got the residential suite on booking.com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter


Hello my father in law Me. Rommel Ulanday is currentlt staying in room 806 at holiday inn jamaica new york queens in the USA.
They asked the staff at concierge to book them an uber to Long Island New York. But the staff called his friend who is sort of Pakistani to bring them to the place.
On the way to long island, the driver asked for their credit cards. The next day, my father got alot of notifications about credit card usage that he is not aware of as he did not use his credit card to do those transactions. The cars was used multiple times which led to a more than 300 dollars expenses. Pls contact the GM of this property and help my parents. The staff should have not booked them for a private transpo service not accredited by the hotel.


We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative. We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights. Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at my email with my confirmation and told me I didn’t know what I was talking about and that she knew what she was talking about. We were in town for a wedding and our stay was so stressful because of the mix ups and the rude employee. However I will say that other employees were very nice but they couldn’t help us with this situation.

December 18th, I booked a hotel room at my usual hotel HIE in Comstock MI (stayed there 4 other times previously), NEVER EVER has it been so horrible. My CC was compromised but I had 1,000 in my pocket I was willing to leave attention front desk ad my "incidental" fee (normally $50 on the credit card so 950 more than they usually "charge"). The young lady atthe desk was very rude, I called the 1800 number and was hung up on 5 times, I called the 1800# more than10 times, and yet NO ONE was listening. NO ONE would contact upper management for approval, and the front desk person asked my level of rewards membership as if I had a platinum or gold they would've done it but since I was silver and no reports of incidentals before they refused. Instead I had to leave and go stay in a HOOKER hotel because that is all that would accept cash. If it hadn't been -27 outside I would've just slept in my car but unfortunately I needed someplace indoors.

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so we lay back and unpack.
Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong.
Anyway that's not even the worst of it. Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager just kept all the money we had to our names.
So my wife sayed that the manager walked in the room before we left and sayed that we had smoked in the room and they were going to keep our deposit, well we didn't smoke at all in the room, she had smelled smoke off of us because we smoked a cigarette out back right before we left and the smell came in with us, so when we left right after we smoked outside, she had came in the room and smelled it and said we smoked in the room, so we don't get our deposit back, and it's not true me and my wife didn't smoke one time in that room and we would like our deposit back please.
Thank you for your time.
David and Christina Waltz

Good morning!! Happy New Year!
My name is Lakeia HArgraves and me and my fiancé will be having our reception at the Holiday Inn in Clearwater 2580 Gulf to Bay Blvd Our date for our contract is Friday February 24,2022.
I have been calling the hotel listed above for the past few weeks whenever possible with my schedule and know one has answered not one time. I left messages several times and still no reply. My time is very limited since I’m unable to visit Holiday INN Clearwater due to being in the military. So I'm hoping I will get a response from this email from someone soon. I also tried to contacted via email and phone Nigel Ballard who is over events at the Holiday Inn.
Me and my fiancé have been trying to contact you to get our balance paid off. We also wanted to discuss details that me and Kianna; another staff that no longer works for the hotel, talked about when we signed the contract. Our wedding is getting closer and I just want to make sure everything is in order. I can be reached at after 3pm or you can just email me. Thank you and hope to hear from you soon
Tony and Lakeia

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR.
we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall. We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim. Real bad experience with the rooms and with management.

Holiday Inn Express Tulsa South Bixby, OK I have stayed at hundreds of Holiday Inn Express hotels and have never had this happen before. I was charged $158.35 on 12/21/2022 and I didn't even stay!! I had called and talked to the front desk about reserving a room for me and my 2 grandchildren so they could swim, we were 2 hours away, when I got there she told me the pool was broken so we had to get a room at the Hampton Inn next door, they charged my account anyway. Later I called back 3 times and had to leave a message for the general manager (ZANE) to call me back, he never did. I came to visit my daughter who lives in Bixby and went in person to talk to (ZANE) about this who told me he would look into it and call me back, he never did! This sure leaves a bad taste in my mouth and feel like this hotel could care less about their customers, I don't have $158.35 to just give out....So disappointed and will have to find a new hotel chain for my frequent traveling.

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa.
We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline. Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could check. She repeated that that was a problem between us and Priceline and walked away into the back room saying we should reach out to Priceline to solve our problem. Her tone was not friendly and she seemed to doubt our ability to remember how many rooms we had booked. She informed us before walking away that no matter what, the hotel was fully booked.
We were in the lobby for over an hour with Priceline trying to figure out relocation options when the agent asked to talk to her and after some back and forth, helped her locate the booking and eventually the missing rooms. At one point before her mistake became apparent, the Priceline agent was asking her to cancel our booking so he could relocate us to a nearby hotel and she said she had already checked us into 1 of the rooms and could not reverse that transaction, implying that we would somehow have to spend our family vacation in separate hotels.
Once it became clear that she had made a mistake, her tone worsened and she claimed that she had never walked away or been rude to us. This Infront of 6 people who had just witnessed the opposite. This was the most tense and stressful hour any of us has faced in our experience staying at any hotel or any service for which we paid for. The lady also barked at a different guest who came to ask for some room change and literally spoke to her in a way that I would not address an unruly animal. a tone I would not to talk of a human being, yelling "I would not repeat myself" over and over. The lobby had cameras, we hope they have audio but even if there is no way to review the audio, I believe the tone and body language of the interaction would speak volumes as to what transpired. The next day we complained to another lady (Amarya) who had relieved her and she was visibly hurt by the lack of humanity of her colleague and apologized deeply for her unprofessional behavior. It was a relief to know that there was empathy in that establishment. Based on the behavior we experienced from this woman we strongly believe that there are others she must have mistreated. One can simply not be that good at mistreating people without practice. We hope our complaint meets people in the right quarters who can address this behavior and save others from this despicable treatment
Please feel free to reach us through for any questions
Yvette Lyonga, Ntang Elad, Myriam Mosaso, Katte Mosaso, Kevin Takang and Marie Laure Mbongo

Checked into holiday inn south Grand Rapids mi south 6569 clay ave on Jan 2 2023. Upon trying to check in, had to wait up to 45 minutes after I called the night before and morning of to guarantee a room on time. Getting into room, it was dirty, toilet shower, floor etc. was moved to another room to find it to be dirty as well along with food still in the fridge. Hotel gave free breakfast coupons for breakfast next day. Going to order breakfast at 9:40 am and was told chef wasn’t cooking, chef manager told waitress to go ahead and take our order, waitress them approached me and said I had a $45 bill. I was beyond stressed and embarrassed over the whole deal.

1. Bathroom light didn't work.
2. Closet door didn't shut.
3. Bedside table drawer would shut....hit my leg several times.
4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice.
5. Booked a suite.....stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony!
6. Stuck in a room end of hall right by the hvac unit....so loud we had to sleep with earplugs.
7. T.v. picture all snowy.
Evening front desk staff so rude!
It was my anniversary and it was a horrible stay. I want a full refund.
I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

I booked two rooms in Hammond IN for NYE. The people across in room 212 were smoking marijuana and were fighting. The smell came into my room and we could not sleep. I went downstairs to speak with someone and couldn’t find anyone to complain to. The front desk was empty. I barely slept and when I finally wear going to sleep I was awaken to the smell of marijuana. I have never had such an uncomfortable experience with your inns. I want a refund. I paid almost 600. 00 for 1 night! The money I paid for the bad experience I had was way to expensive! And, I still have not been refunded my deposit!

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown.
We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.
Billy Brasher

I made my Christmas reservation for two rooms at the Holiday Inn Express Stamford, Connecticut on January 15, 2022 to ensure I had the rooms I needed for Christmas 2022, one of which was handicapped. Imagine by concern when a few days ago I received a call from the Holiday Inn saying my reservation was canceled as they needed to fill the hotel with a group and I needed to find reservations elsewhere. You can imagine I was surprised that my rooms were being canceled a few days before I was to check in to the hotel. I called back to reach someone to express my considerable concern that this message was delivered by, I guess the desk person, and it was my responsibility to secure another reservation somewhere. I explained to someone it was there responsibility to find me appropriate lodging. They did reach the Stamford Hotel and ultimately worked out the equivalent price I would have paid the Holiday Inn once I explained to the Holiday Inn the Stamford room price needed to be equal to what I had when I booked the Holiday Inn. One room was points and the other total price was $318.79. My understanding is the Holiday Inn worked with the Stamford for me to pay them the amount I would have paid to the Holiday Inn, although as of this writing I have not received anything official on that. The Stamford attempted to provide the same type of rooms we would have had at the Holiday Inn, but they don’t have handicap rooms with two beds in them which I needed because I cannot be in the same bed with my wife because of her handicap and her need to get up several times each night.
I am deeply disturbed that this happen and in the callous manner the message was delivered to me. Over my lifetime I have booked many hotel rooms, but never have I received a call informing me your rooms have been canceled and you need to seek others elsewhere?
My confirmation #’s are 22885241 and 48303002

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me.
I ended up going to another hotel for the night.
I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay in the future for wasting my time, and they did not care. I only got 3 hours of sleep because they wasted my time on the phone while they called the front office.
If you made a reservation and have a confirmation number, there should be someone at the front desk to check you in, especially if you just arrived from a long trip and are tired. The last thing you want to do is look for a vacancy at another hotel in the middle of the night.

I stayed at the Holiday Inn in Fairview Heights, Illinois Thursday, December 8 through Sunday December 11, 2022. While the staff was very friendly, I was extremely disappointed in several things. First of all, I specifically booked this hotel because I needed a computer and printer. I specifically called the hotel and they assured me they had a computer and a working printer. When I got there to use the computer, it wasn't working, and there was no printer as well. The staff invited me to use their office printer, which somehow also wasn't working. The gentleman at the desk had me email him a file to his personal email which he printed out (which was helpful), however I had several other personal files I need to access and print, which was not possible. I could have booked many, many other hotels in the area for significantly cheaper, but they did not have a computer or printer. This was extremely disappointing. I stay at a lot of Holiday Inns and IHG properties during my travels, and having a computer and printer is always a neccessity for me. Also; they were going through a transition on the TV's, which made my TV unusable for one night, and when they did come and change out the system and remote, it slowed to a snail's pace, and it was a major inconvenicence as well.
These types of things are not acceptable to me at a Holiday Inn property.
Thanks for your time,
Eric Littig

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith
So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.
I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.
I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

Hey I was working for u of m holiday in an the hiring manager name Bria and supervisors paypay first my dude was working their before me n they was liking on him and when I came they didn't like me to moral of the story Bria nephew was working der stole 200 dollars frm da lady she also have housekeepers n her kids staying in da hotel n twin n da other lady be smoking in da hotel rooms but we got fired over a lie.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people. The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea. Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service.
Everyone was great there. Breakfast was excellent and items constantly refilled.
You are an excellent hotel and I hope all of your locations follow through like this one. Thank you so much for being a great place to stay.
Happy Holidays. Have a nice day.
PS. I am sorry for the delay in writing this. Some things have happened since we got home, but I did want to be sure these wonderful people were recognized for their excellent customer service.
Thank you.
Laurie Vail
1436 Losson Rd

Ms McCoy:
I don’t know Nefertiti full name but I do know that she does not represent the IHG brand in a positive manner.
We came to the Holiday Inn Express on November 28, 2022 as We have done for the last 20 years, expecting the outstanding customer service that we always receive.
I asked for an extra sheet, as I always cover the sofa and an extra pillow. She gave what I thought was a WHY look. I explained and the items were sent to our room.
We spent about 10 minutes trying to get the TV to work. My husband reported the issue and Nefertiti said that a technician would come but she didn’t know when. We asked for another room and Nefertiti told us that no room was available with a working TV. At that point we asked to cancel the reservation(she did) and we would go to another hotel. She then admitted that TV had been out since Thanksgiving day. She said that she didn’t understand why if we had been customers for 20 years we would let lack of TV service be a problem with staying. I asked why didn’t she tell us at check in that there was no TV service.
She didn’t answer but she did call Best Western and made reservations for us.
We checked into Best Western. The room was nice, TV was working and the desk clerk gave us the type of customer service that we have always gotten at any IHG since you became our hotel of choice in 1970 when you welcomed us as we traveled to visit family in South Carolina.
The IHG family has not lost our business but Nefertiti of Holiday Inn Express in Carthage has. Her tone and cavalier attitude have no place behind an IHG establishment.
We only wanted a bed, bathroom, internet and TV. One would expect that from a hotel.
Yours truly,
Gloria and Cleveland Sanders
Sent from my iPhone

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

We stayed Nov.26 th 2022 at Holiday Inn in McPherson,Ks. There was a gross odor in our room and none of the electrical outlets in the bathroom worked! Spent 116$ plus tax I would think wouldn’t have these issues!

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime
Or her or not? I am attaching couple of images too! Very bad experience.
I only stay at Holiday Inn but now I’m not sure anymore…


I was overcharged for a stay on October 22, 2022 and the manager will not return my calls even though I’ve been told she is the only person there who can correct the mistake.
Angie called me November 9th, saying my credit card “hadn’t gone through” and could I give her the number again. I did so, thinking that was the end of it. My husband gets credit card charges texted right away to his cell phone, and the total charge shown was $301.51, a far cry from our rate of 179.99 plus tax. We did not buy swim bands, or order food, and our parking fee was waived. The charge is off by perhaps $100. I called Angie back immediately, she said the manager, Christine, had already gone home and that they’d call me the next day. It’s now November 22nd and despite multiple phone calls to the hotel, Christine still can’t be bothered to call me back. I want my bill corrected.
This is the Holiday Inn and Swimpark in Downtown Omaha, NE on Cuming St.

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. For our quick references following are my Hotel reservation confirmation no - 49585036, 27273052, 41179782, 29440086, 28667186 and 22523796
Let's come to my complaint - I reported at the reception of Holiday Inn Express Bradford UKBD15LD on 10th Nov to Ms Jen Mcdonald around 10.15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed. She also metioned that since we are checking early, no rooms are ready now (later on I came to know that the hotel was having some room which could had been accomodated), but she will get the room available within next two hour once its ready. I asked my wife to stay in the Lobby for next two hours as the rooms are not ready and once the first room will be ready they will be accomodating you. She stayed there and called me around 12.30pm saying that the room is not allocated till now and when asked to Ms Zen, She told her to wait for some more time. Again I called my wife around 1.30pm to check whether she got the room or not, she intimated that she had not got the room. I asked to give her mobile to the receptionist Ms Zen but she refused to talk over the mobile. I asked to get the reception number where she was not coming to the phone but when my wife countered her, she spoke me over the hotel phone. When asked her for the reason of delay of the room, she mentioned that as per the hotel policy, the check out time is 3 pm and connot give the room before 3pm. Her way of communication was very blunt and seems that she was really not interested to give the room. I think she makes her opionion based on caste and creed. With long discussion, finally she did,t gave the room even till 3 pm. I wife was waiting in the lobby till then. Later on it was told to my wife by the other manager that your room cannot be allocated as the previous shift manager told her that the room was not allocated as the customer did't payed and refused to pay in the morning. I have a question to IHG team, do you think any customer who has shared his credit card number for autodebit while doing the reservation will refuse to pay even when he is with his wife on a trip. Holiday Inn is a very group and deals mostly with a Corporate customer, how come the reception team can think of this type of issue. I have to leave the office and meeting with half day leave so as to reach the hotel to give the payment. I reached hotel but by that time Ms Zen's working hour was over. He told be since I refused to pay, the room was not allocated which was a false allegation on a customer. This make me highly frustated and though never to use Holiday Inn ever. I ask the duty manager to get my payment charged and allocate the room. The payment was done without using my PHYSICAL card and hotel was allocated at 4pm (One hour date as per the time of 3pm). Post allocation of the room, I requested the duty manager Mr Taj for allowing me to check out at 2pm tomorrow (Gold Elite member have the option to check by 2pm by mutual agreement with the hotel team). During his processing, other lady at the reception Ms Tia started domitating the Duty Manager, not to extend beyond 11 am. When time and again reuesting the duty manage, Ms Tia always jumps inbetween before the duty manager says anything. Tia was not allowing the Duty Manager to speak and share his opinion. Seems that Tia was doing this intentially and have some instruction from Zen. Final after 20 mins of discussion, I was allowed to check out at 1pm for the next day.
The hanlding of the customer by Ms Zen and Ms Tia was very unprofessional and behavour of both with my wife was really frustrating. I expect IGH to take a strict action with such team member and provide proper training. Since my wife was in the lobby for allmost 6 hours, I expect strong action against these two members, get my hotel stay amount refunded to me with mental harrashment compensation from Holiday Inn. Next day during check out, the Duty Manager Mr Jay Cummings was updated and he assured that he is going to update to the Hotel General Manager Amber Sizer and she will be connecting on this BIG Misbehaviour from his team but its more than a week, I didn't received any response from the General Manager of the Hotel, hence putting up this compliant and expecting a proper resolution from IHG team.

Good morning,
On November 14th I checked into your Holiday Inn Express located at 13261 Raceway Dr. Northlake, Texas 76262. I was given my key and proceeded to my room. When I got to my room and opened the door someone said HELLO??? There was someone already checked into the room that I was given. I then went downstairs to inform them that I was given a room that was already checkout to someone else. I was concerned for my safely in this situation being a women checking into the hotel by myself. As I was waiting for another room, JP the associate helping me was very kind and helpful, but I do think he should have taken care of getting me my room first and sending me on my way instead of calling managers to inform them of the situation as I stood there waiting. He had just arrived for his shift as was very confused as to what was going on and I appreciate him being on the phone with management trying to figure out what went wrong, but he should have taken care of me first. I will still continue to stay at your hotel, but I do think this is a situation that needs to be addressed and I would like to be compensated for it. I will be staying at your hotel again on November 22 and hope to have a better experience.

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things. This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I. Book all the time with holiday inn water park even before it was holiday inn never once had a problem.. boy has it gone to trash. When we check in in may our refrigerator didn't work however didn't notice until the next day when we lost all food and stuff we got. The fan didn't work in master bedroom. mantience was up there 3 different times, then to make all matters worse our room filled with smell of pot as the people next door was smoking it and my kids had to walk through the small to get to the pool.
Horrible service when I checked out and complained the manager on duty gave 1 day resort fee back and advised we would get a 1 night free when we booked for our Dec trip. For the past two weeks I have called with promises of call backs no one ever called me back customer service said they can't do anything about it and it's up to the hotel who can't call someone back and they had to speak with that manager who has lied and lied he said he called.me never did then said he told an agent he would call me back in 10 mins never did. I can not believe a big company like holiday inn customer service can not give customer service and its on record that no one has called me. It's said how bad treatment of customers are ok. Not worth the resort fee and parking fee, food horrible and poor customer service

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing. I reported it to the front desk and received what felt like they were not concerned.

I'm syatying more than 02 months in holiday Inn since two years. None of my Points are updated. I followed up with Holiday inn Accra. There is no response until now.
I really got fed up with your service.

Why do you call your hotel pet friendly and charge extra when the following occurs:
1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night
2. No place on the grounds for a pet to pee/poop?
3. Carpeted flooring.
Just curious what the industry standards are?

Half of the power to our room went out during the night. Apparently only our room. When I called the front desk I was told that this occurs frequently and that they would trip the breaker to correct the problem.
Normally this would have only been a minor problem except that my wife uses an oxygen generator along with a Trillogy respirator at night. This left her unknowingly without oxygen support for a good part of the night.
My main concern is that the management of the facility is aware of the problem and has not corrected it. I made everyone aware that we would be using oxygen equipment when the reservation was made and upon arrival.
Otherwise, the hotel was very pleasant and I intended for it to be my go-to place to stay when I’m in the area.
Please inform me if the situation is corrected in the future.

On our recent stay at your inn in McCalla, Al we awoke to find that half of the power in our room was off and apparently had been for a large part of the night. Apparently our room was the only room affected at the time.
Two things about this:
1. My wife was using her oxygen generator and Trillogy ventilator and experienced mild distress when she woke.
2. Most distressing was that when I contacted the front desk, after asking my room number, I was told that this often happens and they would trip the breaker down stairs and have it back on shortly.
This is a relatively new hotel unit and the fact that there is a known problem with the electrical system that has not been addressed when we checked in with medical equipment now has me searching for another hotel in the area.
Fortunately my wife experienced only minor breathing problems. But someone with a more serious respiratory problem may not be as fortunate.
Please make sure that the management of this unit Is aware that this problem could have a more serious result in the future.
Since this electrical problem was known and not addressed will have me seeking another hotel in the future. I regret this since the rest of the hotel was very nice.
Thank you. I look forward to hearing that this will no longer be a problem.
Regards
S. J. Scannelly
6081 Frontier Lane
Nashville, Tn 37212

I checked out of the Holiday Inn in Texarkana 11/9. I realized I left my Sonic Care Diamond electric toothbrush in the bathroom. Because of the price of this toothbrush, I called the hotel to see if housekeeping turned it in. To my surprise housekeeping said they never saw it. However I know it was left there.
I know it’s my fault for leaving my toothbrush behind. But it would be nice to know if I made this type of mistake, that I was staying in a hotel honest and reputable enough to return my belongings. I’m so disappointed.

Hello
My name is Anthony Hamilton
In August I booked a room at the Holiday Inn in Makati,
I was opening up a new bank account and leaving a bank so to make the transaction easier I decided to prepay and I informed them that I would have another credit card for any charges while I was there ,
They sent me a form and the payment for the entire stay was paid.
Less than a week before the trip, we had a COVID exposure in our building at work which forced us to be on quarantine and thus miss the trip.
I knew I might lose some money from the reservation but not all.
I simply asked for a refund for the unused vacation, however they told me it was company policy to refund the card where the money was issued.
I called the bank who said we cant take money from an account that was closed.
I have gone back and forth the credit department at Holiday Inn Makati.
I am obviously not someone trying to scam Holiday Inn and I wish the account was not closed.
I do not know why they cant either issue me a check minus the cost to send it since they cant deposit the money to my new account.
It had been one of the places I enjoyed staying when my work sent me to Makati but I will say this experience has now lost my business with them forever.
Sincerely
Anthony Hamilton

We arrived at the Holiday Inn Savannah, Georgia on October 13th around 10:00 pm. When we stopped at the desk we were ignored by the staff. We made reservations for a King Suite. We were given the keys to our room. When we opened the door, the smell was so horrible it smelled musty, moldy, damp and there was a very loud noise. There was a large industrial fan on the floor and a Dehumidifier. We went down to the desk and complained about our room. We were told that they had no rooms, after insisting they give us another king room. They called someone and the person on the phone said to give us another King room. We went up to our room and we were very upset to find out that they had given us a room that was a two double room. My husband could not sleep in the Queen beds the bed was too small for two people. The next day my husband went down to the front desk to ask for coffee, again he was ignored. We requested to have our room cleaned when we came back the room was not cleaned. My husband asked to give him a cost for the king room and was told she didn’t know how to do the math. We were told they would give us a 30% discount. Due to not given a receipt we don’t know if they gave us 30% off the double Queen room or King Suite or the King room. At this point we were very tired and just wanted to get in our room. When we went to check out, we asked for our balance and the girl said you just need to put the king in the jar.
We are very disappointed with the Holiday Inn Savannah. Because of the experience we had or 40th Anniversary was stressful. I hope that you will look into the issues with the Holiday Inn Savannah and correct the issues at this location.

Please have somebody call me 516-356-9061

My husband and I stayed recently at the Holiday Inn, NW 135th St, Oklahoma City, OK. We normally stay at another chain, but chose the Holiday Inn this trip because of the location and room amenities. Also, we had stayed there previously during a medical procedure and were very satisfied. However, this stay we were very disappointed. We dealt with several issues:
1) Had to ask for towels.
2) Had to ask for more coffee.
3) No microwave in the room!
4) Dead batteries in TV remote.
5) No hand soap in bathroom.
6) No comfortable chair. This was an ADA room. Last time we had a recliner, which I believe should be in an ADA room.
7) Hand held shower head was broken. Also, a necessity in an ADA room.
I normally would not complain about any of the first five items, but this stay was uncomfortable, to say the least! After discussing it with my husband, I decided someone should be informed of this situation.
Thank you for your consideration of this matter.

Hi, we stayed at the Holiday Inn express in Worcester Massachusetts 10/28-10/29 we had two rooms, one for my husband and myself and one for my son. The bathroom sink in our room did not drain well and would pack up every time we used it. The first night was fine. It was a little warm there so we did not want the heat on in the room we put the AC on which worked fine. On our way out of the hotel Saturday morning we asked if our room could be cleaned and made up and they said yes. We returned to our room Saturday afternoon about 430, the bed was made, but we had no towels at all the garbage pails were filled. My husband did let the front desk know and the woman there was very nice and upset that this had happened. Also, while eating breakfast there Sunday morning, the TV that was on was very loud and the subject on the news was disturbing, I asked the woman working in the dining area if she could lower it, and she said no because she had to keep it turned up for the other people in the room to hear it, and she said she had been corrected once before by management that she could not change the channels because somebody else might not want another channel, I had just asked her to lower it. I’m just thinking maybe you should not have a TV on at all because of peoples different preferences. Thank you.

Confirmation details : 43894318
My husband and I reserved a room at the Holiday Inn, Herbert Walker Avenue, Southampton, for 1 night (7th October 2022), with car parking and taxi service next day to the P&O ship, Iona. On our return on the 22nd October I phoned the taxi service and was told we would have to wait an hour before a taxi would take us back to the Holiday Inn. This was unacceptable so I paid for another taxi. We felt completely let down by this sort of service. Surely, the taxi company and Holiday Inn should have known the numbers of customers arriving in Southampton that day and made appropriate arrangements.
I feel very let down as we have stayed at the Holiday Inn, Southampton on many occasions.
Mrs. E. Shairp

On October 20, 2022, I received a call from the front desk agent, Sasha. The call came in around 7:30 pm, and I was asked to provide a CC to hold the room because my card was declined. I was apologetic and told Sasha that my wife would call her in 15 minutes with a card for them to save our room. At around 8 pm, my wife called, and Sasha took the card and charged it. Sasha at no time mentioned that she was canceling our room. The drive for us is 5hrs and 45minutes, and we were visiting our son who goes to Bowdoin. When we arrived at 1 pm, there was an apparent flood at the hotel, and we could not check in. The fire department was there as well.
As you can imagine, we were highly disappointed and exhausted. We went out and had lunch with our son and took some scenery to give your hotel a chance to balance itself. Well, when we returned, we were informed by Sasha that we were checked out. How were we checked out if she called us last night, took our credit card information, and did not mention that she was canceling the room because we did not get there at a specific time? I had this room booked for October 20-23. As we tried to book this room again, the alarm went off twice more at about 9 pm. The customers were quite upset, as were we, and were told they were testing the sprinkler system. She said this without notifying the guests. What if there were an actual situation? Were the guests supposed to think it was a " sprinkler test "? We asked to speak to the manager, who Sasha mentioned was not there. She gave his name as Mr.Patel.
We wanted a refund, or the least they could do was give us the room for the date and rate I originally booked. Sasha could not fulfill that request and was charging us over the price I initially booked, so we reluctantly paid for one night out of sheer exhaustion. The next day we booked a room at Hotel 44 ( right next door to this hotel) at $100 less than what Sasha offered. We had a horrible experience with your hotel's service and management and will not be returning. It is a shame because we stayed with your hotel in August and plan on visiting Maine every other month. The fact that the manager could not extend a common courtesy was disgraceful. Unfortunately, you have lost a customer and a member. The hotel subject is Holiday Inn Express Freeport - Brunswick Area 450 U.S. Route 1Freeport, ME 04032 US, and my confirmation number for the dates in question is #41903781
Check On October 20, 2022, Check Out: October 23, 2022.
I urge corporate to speak to this hotel's management. And to be careful what they tell their guests regarding potential fire hazards because saying that a sprinkler test was being done without informing the guests can lead to detrimental outcomes if an actual situation had occurred at this hotel. Think lawsuits.

The early part of September, 2022 I contacted Holiday Inn, 12 Mile in Novi,. Michigan to have a family event November 19, 2022 and rent the conference room in expectation of 12 or more guests. The contact was Pat and spoke to Joe. As the date gets closer, it seems for no good reason this is impossible. Please intervene as this makes me look incompetent. Thank you

Why allow people to book a room online if you don’t allow locals to stay there? Complete bs. I want a refund and not in 10 business days. Today. The day you all took the money and didn’t get me a room. Oh and let’s not forget the owner having a idgaf attitude saying “it’s there money not mine” yeah def not ever booking here again.

On September 21 and 22, 2022, we stayed in the Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202.
The morning of the 23rd we packed up and locked our suitcases and checked out. A few hours later in Colorado Springs, we needed the laptop, could not find it, and realized we’d left it charging in the hotel room. So we phoned the Holiday Inn and told Security we’d left it in our room. They told us they would check with housekeeping and look in the Lost & Found, then phone us back. We waited at least 2 hours and when no callback came, we phoned again.
The Security said he’d spoken to the person who cleaned the room and she said she did not find a laptop. We were astounded since we’d told him exactly where we’d left it: on the bedside table, plugged in and charging.
Distressed and perturbed, we returned to the Holiday Inn the next morning from Colorado Springs. The Front Desk assured us no one had slept in room 1761 that night and gave us a key to go inside and look for ourselves. We looked carefully and found nothing.
We returned to the front desk where we were assured that “Our housekeeping staff is excellent and we stand behind them. The maid for 1761 is a long-time employee and we trust her.” We asked who else could have been in the room. Front desk had no ideas.
Just then a man came up to the front desk and said, “My GoPro camera is missing!” We gave Security our contact information and they “assured us” they would make a formal report… However, we neither saw nor signed any report. At that point we had to leave to catch our airplane. So we left -- just as they were assuring the other man that they would look in the Lost & Found for his GoPro...
We are writing this letter to call to your attention that something questionable is going on in this particular hotel. We request that you review the number of thefts in this hotel to see if they are excessive compared to your other hotels.
We would appreciate any feedback that you are able to provide us.
Sincerely,
David M. SHILLING

I have a time share through Holiday Inn (Orange Lake). The payment that was meant for my credit card accidentally went to Holiday Inn’s Capital Management Company. I have been given the run around since August, to get my money back! They have repeatedly lied to me. I am filing a complaint with the state of Georgia and BBB. This is absolutely a shameful business practice.

I owned a cleaning business. So because of that I get cleaning biz. Your Hotels are one of the only I stay in. #1 reason, I never found bed bug #2 Your breakfast staff excellent!!!! Food could be warmer. But it's not cold. And it saves me time and money to leave hotel go get breakfast somewhere else. Eat in car whatever. Your lobby nice and enjoy my breakfast at your hotels. Cleanliness varies from hotel to hotel. That needs to be more uniform as rest of hotel. Check in always a breeze. Thank you for having a comfy bed. Like mine at home. Thick mattress nice bedding. And clean mattresses! Yep I checked them too! Keep up the good work. I think the last hotel we stayed in. Needed the most attention to Cleanliness. Plymouth Mass. I was traveling back from Maine. Stayed in many hotels on trip to and coming back to PA. I have submitted pics on other reviews along the trip on Google. So not providing here. As I deleted after rating your hotels. Plymouth only one I did not provide pics. I was having phone issues. But thought I wish I could of.
Thank You for you continued service as one of my go to hotels.
Mary Lesser

Breakfast service. Terrible. Service. Didn't start till 7:30 but I was there. Just waiting drinking my coffee. Woman from back comes out and yells at me. There's no food till 7:30. They brought the food out at 7:25 and then continued to yell. Don't eat until 7:30. I won't be back

IHG Membership # 893690287
Scheduled 2-night stay: 9/24 - 9/26/2022
Phone # associated with acct: (973) 698-6962
IHG/Holiday Inn Express & Suites, specifically
My family and I recently patronized your location in Durham, North Carolina - 4912 S. Miami Blvd in Research Triangle Park. I am writing to file a formal complaint and inform you of our extreme disappointment with our stay. My husband, daughter, and I drove into town all the way from New Jersey. Yes, there were plenty of hotel options in the area, but prior to our journey we chose to stay at an IHG hotel because of your reputation for excellence.
Unfortunately, upon arrival, I soon learned that my assessment was wrong. After a long road trip, I was immediately disheartened to find that we did not receive the 4-star treatment as advertised. First, when we arrived at our room on the 4th floor (which was supposed to be a suite), the room itself did not match the photos on your website. After we put our belongings down and pulled the covers back on the bed, there were live, moving black bugs crawling on the crisp white sheets. It was utterly alarming, to say the least. We swiftly grabbed our things, as we did not know where else there could be creatures crawling, possibly getting into our bags. It was awful and horrific. After a long road trip, we were already exhausted and looking forward to a smooth check-in and CLEAN suite. I guess that was too much to ask for.
I have a picture (attached) and a recorded video of the bug moving in the bed. Then, Not only did we have to go back downstairs and explain to the front desk associate what was going on in the room he assigned us, he did not offer ANY compensation, discounts, etc. for the gross occurrence for our current OR future stay. We asked for a supervisor, and to no avail, we were denied that request. He switched our room to the 2nd floor, and again, the "suite" was not as spacious or spread out as advertised on the website. This room was clean, however, it did not ease our discomfort at all from what had just taken place a few minutes prior. I understand that the gentleman at the front desk may not have the authority to fix all things, but he could have done more. No empathy, no remorse, no refund, no discount, no follow-up, nothing. I am prompted to post this horrific experience across all social media platforms, including pictures and video as evidence. We believe this encounter should be shared and known by anyone who will listen. This experience dampened our entire stay and was quite stressful from check-in to check-out. Going forward, we will take pause to never recommend the IHG brand or book with you ever again. It is appalling to be devalued as a paying customer.

on september 18th of this year i was dealing with a situation where i felt i needed to get a room for the night. i was waiting for money to be deposited onto my netspend card from a friend. in the meanwhile i got online to priceline booking for a reservation. however plans changed and there were more urgent matters i had to address first so i once again got online and cancelled the reservation,assuming since i dd everything correctly in the time frame to cancel,my 114.41 would remain untouched. after all,,i never consented to the removal of my money. and so after cancelling,i shut diwn my chromebook and was transported to the hospital to seek treatment of injures substained from my abussive spouse. i was there for two days and upon returning to nicholasville and trying to fill the prescriptions written out to me,i discovered my card was minus the 114.41. when i called nesend customer servce i was told that holiday inn had indeed taken my money and charged me for a room i never stayed in. i went t speak with a staff member who then told me that i would have to get my refund from priceline since it was them who took it upon themselves to charge me for a room i wasnt aware of. over the past several days i have been frustrated wuth each person i had to explain this issue wth all over,only to be discnnected from the cnversation. now i was recently told that holiday inn denied the approval for my refund. i will not sit by and allow this insane action to take place. i want my 114.41 put back onto my netspend card becase neither prceline nor holiday inn had y permission or knowledge of taking my money to pay for a room that i cancelled and never stayed in. shortly i will be walking back to holiday inn to see if they are compentant enough to give me a response,as well as get their story straight as to who can resolve this. this is such crap and ridiculous to even think my money is yours to keep for doing nothing. ive already spoken to the bbb bureau and i will continue to keep on and on until the right thig is done. im fed up with the hassle and demand my money,now

We checked in at holiday inn express, sep 6,2022. In olaska wi. We got in the motel it was beautiful in the lobby, the lady at the front desk right away had a bad attitude toward us, we didn’t take it personal cause we figured she might of been tired and short staffed, she continued to answer the phone and help others while we waited, we stood there abt 20 min n she finally helped us. We got to our rooms 203, and 205, i and my family had 205, my husband Robert went to the pool with our two sons right away, and I just laid down, I decided to shower and when I got ready there was hair all over in the bathtub and floor was dirty. The stand between the beds was full of white residue from i don’t know what, I called the front desk to let her know, and she said she would switch our rooms, so I had to go get my husband and my sons n we moved to 207. I checked the room out and hair in the bathtub and sun and the floor dirty, I called her and she told me I will be up, she was upset and slammed the phone, little did I know it she was upset with us and she come pounding on our door, and walked right in the bathroom and I pointed it out to her, and she took the hair and tried picking up crumbs on the floor with her hands. And told me it was cleaned and there was only one hair snd hair sticks. She said I’m not saying it’s ok but I can come wipe it out for you, I’m like it’s ok cause we’re tired and we will manage. She was so upset start yelling and turning red, and I told her to stop yelling at me, and she told me I’m going to write down and let them know I offered to help us. Like if it was clean why clean it again, but she knew it wasn’t clean by the loons of it. And why yell at us, when we’re the customers, who wants to get help by someone that is already mad and yelling, she made us feel very uncomfortable my sons didn’t have to hear that, and I told her to keep talking she said I will and im going to let them know I offered to help. Who is them? And I don’t know if anything will be done, but we are not troublesome people, I hope I spelled the city right. Any questions call us, we are reward members this is upsetting, we will get over it, but I don’t think that’s a good attitude for a front desk worker to treat people.

We stayed in the St Albans branch on 02/09/22 as a family of 4, 2 adults and 2children when arrived the room was only prepared for 2 I asked the receptionist for help and they brought bedding and left us to make the bed ourselves, then we stayed at holiday inn Hammersmith on 03/09/22 the air conditioning dripped onto the carpet all night the room was very noisy above bar and smelled of cigarettes all night coming through the window also the receptionist told us the car park was maximum £20 when we parked at 18.10 the next day we took the car at 16.00 and was charged £40 this is not acceptable when we payed full room rates in both hotels I would appreciate a reply and some sort of compensation

We stayed at the Holiday in resort s and suites on August 4,2022 and checked out I. August 5,2022. I still have not received my $200 deposit and have been calling for weeks only to be told several different excuses as to why I have not received my money yet. I have never had this happen at any hotel we’ve stayed at and we do this often as mini vacas.

I was staying at one of the locations in Frankenmuth,MI and one of the employees named Stephanie had a very bad attitude while speaking to my wife and daughter after they realized that we were given a different room from what we paid for and when they asked her to explain she then raised her voice at them. She would not let them get a refund and asked them to leave. She said there was nothing she could do considering that I wasn’t with them because I ended up being hospitalized before the trip.

Me and my family was the the hotel in Gloucester, VA for a family vacation on July 22, 2022 thru July 24, 2022, before my daughter goes off to college. I booked all the room under my name and since my brother and his family was the first ones to check in they took the payment for the room from my account. I paid for my two rooms that night when we checked in. That Saturday me and my sister in law spoke to the manager Angelique and explained to her what happened. My sister in law paid for her room and she informed that my money would be refunded to me 3 to 5 days. Called two week later since the money was not put back on my card, the manager now states that my bill only has the two rooms but my bank account still has the three rooms, mine, my daughters and my sister in law. I informed her about the bank statement and she tells me that I have to call the my bank and stop the payment on the third room. OK I call my bank and inform them of what's going on. My bank tells me that I have to get a copy of the bill from the hotel. Ok i called this past Monday spoke to Keith or Kevin could not hear customers were checking into the hotel. Explained to him what happened and that I needed a copy of my bill and he tells me that it shows three rooms for me when the manager stated to me that it showed two. Ok he informs me that he will email my bill to me today (Monday) it's now Wednesday and I still don't have my bill. I've been trying for over a month and still nothing has been done.
Kind Regards
Candice Blango -Howard

My daughter left her white NASA sweatshirt in the romm. I called them 4 times to get it back. All I got was ma'am I don't do the laundry and no one called me back. Also I was charged a rate and when I checked they charged an extra $10 and told me they did not charge enough. I am very disappointed. We were there July 15-16. I


Stayed at Holiday Inn in Columbia Tennessee on July 15th and 16th. A guest (or employee) had two Doberman dogs running outside without leashes. Complaint was made to the front desk and they said they were in Foreman the manager on duty. Upon returning 2 The Holiday Inn Columbia on July 16th, the Dobermans were outside with the front desk person on duty as well as another individual. Again, no leashes on the dogs and when they saw us driving up the dogs were taken to a side entrance. The dogs were allowed in a side door and taken up to floor number two room 212 without the dogs having leashes. This was upsetting as other people had their dogs there and had them secure it with leashes. There were many children there that I observed those two days we stayed and evidently this matter was not taken to another account when mentioned to the front desk. I asked for Holiday Inns corporate office phone number and was told by the front desk person that they did not have it so I told them I would find it on my own

on the 24th june 2022, 19:10, i arrived with my group (i am the tour leader), 32 pax, to Holiday inn Gaya hotel in Porto, Portogal.
we were asked to pay the city tax upon arrivel and i asked to do it later, becouse we had a very long day. i was refused and told these are the regulations.
thats OK...but i asked to speek with the reception manager and i met a rude and yelling person, acting ugly and towering like i am criminal.
let me tell you in advance - my company will never againe use this hotel, and we bring each year more then 10 groups to portogal. i never met, in my proffesional life, such a rude and unproffesional person working as an hotel personal.
shame on you for having him as your employee.

Had to wait on are room till about 4:30 or 15 till 5:00 the room wasn’t very clean there was hair on the tub and 2 toilet paper rolls throw in a shelf towels wasn’t neat at all look to be throw on the shelf cost 19 to park I’ve stayed at a lot holiday Inn this by far was the dirtiest

1) room smell
2) hallways stairways smell
3) aC loud and inefficient
4) sink drains poorly
5) ran out of towels

It's sad how holiday inn express in dearborn michigan treat employee they give u a position then bring someone else in without telling you and just knock u out I think if they feel u not doing good let u know not just bring someone in one day always nothing to work with when we come in to work oh let's not forget about always somebody check not right or not there then want someone's to wait 2 week but bills can't wait two week they should not be a part of holiday inn express company I wouldn't stay there and I work there trying to get it together cause corporate coming next week

we have been staying here for 6 weeks at 800$ a week. last weekend about 30 kids and their parents stayed here. a nightmare isnt enough of a word. Drunk parents in the parking lot till 3 am kids racing all over most of the night. been run out of the pool 4 days in row cause employees took it over. 2 days ago myself and another women wouldnt go in the pool cause the same employee and her husband/boyfriend were groping each other, her and her kids and family have taken over the pool for 4 days in row. now today pool is closed for her to have a private party. Im all for rewarding employees, but my God when your spending over 4000 a month and they just take over is crazy! Couldnt even sit out there in the shade!!! Also today a pickup with goats is parked in the front lot, goats are in cages. while the owners are relaxing in the airconditining, these goats are out there roasting in 103 heat index!!!! Do your employees care? Dont know cant find any!! They are all out by the pool at a private birthday party!! I have also had a man that i guess works at the front desk, sleeps more then anything, extremely rude a few times to me. They doing a lot of work on this hotel, he told me one day move your car or it will get damaged. you do have a handful of employees here are great and deserve a pay raise. we are now looking for another hotel to stay in cause our house wont be ready for another 4 weeks and I refuse to ay this place another 4000! Very unhappy customer

We visited Holiday Inn Express in Moab on May 29, 30, 31 of 2022.
When we first arrived, the 2 queen room that we booked and reserved on line had been given away, but thankfully, the receptionist gave us another 2 queen room. I think she had to give us a riom from someone who had not arriced, but I was thankful to have it.
However, after the next evening arrived and our room had not been cleaned, trash emptied, towels refresh, etc, we asked the manager at front desk about this. She very ugly and rudely replied, "We don't HAVE to clean your room, due to covid." We were shocked at her attitude, and her reply. We had booked for 3 nights, and had to stop the maid in the hall to get clean towels, and coffee
I have always had a good opinion of Holiday Inn. For just a few dollars more, we could have stayed at the Hyatt Place, or if we had wanted a low budget hotel, the Motel 6 just down the street. But we never imagined that the treatment and service at Holiday Inn Express would be SO poor.
We spent top dollars for the hotel visit, and did not receive even minimal service or accommodations.
Dana Segur

After I had checked out they let my daughter extend the stay on my card (she wasn’t even on my reservation), and then tried to run it for 10 extra days. I had called the front desk three times to let them know that no one was allowed to stay in my room after I had checked out and they forgot to pass on the information. There were $500 in damages to the room and they're still trying to make me pay for it.

I made a reservation at the bullhead city Az location on may 30/22 due to the pictures on line on your website of a indoor pool
I called about the pool hours about 10 hours before check in and spoke with Lisa who was by far unprofessional quoting this is a new hotel you know so the pool has no water ! I said this is why I choose this hotel because my kids wanted to swim in the indoor pool ! Lisa said well it’s to late to cancel ! I said but it’s false advertising!!!! She said oh no we took off the pictures of the pool from our website ! I said no you did not and I have photos from your website proving the website shows photos of a indoor pool with water !!! I told her I won’t be keeping this reservation due to misleading website ! And said I still have to pay ! I was charged $160 and I never even stayed there! I was looking forward to staying at the hotel but unfortunately due to misleading pictures of a indoor swimming pool I canceled but still charged $160!!!


Worst experience. Room was not clean and in a very dark deserted area of the hotel - when I asked the front desk to Change my room I was told they could not. The hotel could not accommodate me with a clean safe room and charged me to cancel my reservation. I addressed this with the Holiday In Corporate office and they did not assist with a refund. I asked to escalate the matter to management and was told the team
Leader does not take calls. Never in my life have I been treated so poorly by a hospitality company. extremely poor customer care

Holiday Inn,
I stayed at the Holiday Inn Alexandria La. downtown 5/20-5/21and I have to say - worst hotel ever
I know you probably won't reply - yet it was so bad I feel the need to vent
1) _ over 20 people in line - and only one attendant
2) - manager walked by and no interest in helping
3) staff very rude
4)- over 45 min to get sandwich from deli
5) only 1/4 roll toilet paper in room
6) plaster dropping from ceiling in numerous areas
7) roaches in urinal
8) only one elevator working
9) 2 toilets in ladies room backed up
10)-trash overflowing in lobby restroom and lobby
11)-shower head on opposite end than drain - have never seen this
12)- shower curtain ripped and falling
13)- took over 2hr to get blanket from front desk
14) - worker standing around doing nothing
HOPE YOU CLOSE THIS PLACE DOWN - ITS A DISGRACE
Rick


Booked The holiday inn at the pavilion in Myrtle Beach in February for May 23 through May 26. Specifically said we wanted the high-rise hotel oceanview and we were told we had the high rise hotel oceanview after we booked it. When we checked in we were told that they only have one oceanfront view room available and it was in the smaller hotel as if we didn’t book it three months before. We talked to other guests there and they booked their rooms a month before and they were in the high-rise hotel oceanview. The carpet in our room was disgusting we couldn’t walk on the carpet without shoes on because our socks or feet would turn black from walking on the carpet. The smoke detector chirped for three days and no one change the batteries. Because we were not in the high-rise part and we were on the first floor of the smaller building we had to listen to the loud motorcycles in the parking lot next to our room which would not have happened if we got the room we originally booked and told we had. I paid for something I did not receive I paid for something that was not afforded to me that I was told I had I expect a response to this complaint.

The Plymouth Minnesota hotel has the worst customer service desk clerk ever. When I asked for the managers phone number I was told she would hand it to me. When I stepped forward to get it she asked me to leave and called the police and proceeded to lie to the police about me yelling at her. Luckily I recorded the entire conversation and never yelled. On top of this she said she would give information after we called the police and again never did. Worst experience ever. Basically don’t lie to the police

My husband recently stayed at the above hotel from 5/5/22 - 5/9/22. He was locked out of his room because of a broken lock that was supposed to be fixed the day before. He comes back to his room on 5/8/22 and can not get into his room. He waited out side his room from 9:15 pm to 11:00 pm until maintenance finally arrived to fix it. He then had to be relocated to another room, this is all after being exhausted and needing to get rest for his trip back to New Jersey from South Carolina. I am his wife and I spoke to a staff member that night, who claimed to have spoken to management about the situation and a refund of a $300.00 was suppose to be returned and that did not happen. I am beyond pissed and I need management to correct this unacceptable type of service.

I have been trying to a group booking of 30 rooms for a team event and have had no luck. I then attempted to speak with hotel manager who was beyond rude refused to give me his name and hung up on me. Then proceeded to call me back and cancel my individual reservation with the hotel.
I am not sure how this level of service is allowed in such a well established organization!!!

I booked a room at the Holiday Inn Express in Twin Falls, Idaho several weeks in advance of my stay, of May 6, 2022. I reserved a room with 2 queens beds. When I arrived the room contained a king bed and a pull out cot. My friend agreed to take the cot and said she was miserable all night due to springs poking her. Would you explain why my initial reservation was changed without my knowledge or permission? Thank you, Donna L. Corless

I have been a strict vegetarian for 28 years. I bit into a piece of ham in my veggie omelet!!!!

We booked a night for a layover in Dallas at the Holiday Inn express 4550 West John Carpenter Freeway Irving Texas. After getting our background we called for a shuttle and was told it would be 15-20 min after waiting 40 minutes I called again to be told it would be another 10 min the shuttle arrived 20 min after that phone call and an hour from my first phone call. Once we arrived the staff we called the front desk to get our coffee maker fixed or a kettle for hot water as we had not eaten and needed hot water for the mr noodles, staff said they would call right back and 20 minutes later they called back with no solution, rudely telling us they were busy dealing with other customers. We have stayed at many Holiday Inns in Canada but I guarantee we will not be staying at another Holiday Inn.

Brighton CO HOLIDAY Inn Express no people clean the room

It is so sad I have to give a bad review because my stay and staff were pleasant. However I work for the Government and we must have receipts to be reimbursed, and I have never had an issue with obtaining a receipt after a stay at an hotel, However I have now been trying to obtain the receipt for about 3weeks with no resolve! This particular hotel is currently closed for renovations and customer service has NO clue how to assist during the closure of the hotel. Apparently because the reservation was made with no email attached the hotel is the only source that can add it to have the receipt emailed to me. I have asked and escalated this matter 4 times for an alternate solution to assist, and everyone is so dumbfounded on what to do its really amazing. It is BEYOND ridiculous at how a chain this BIG has no work arounds in place for something as small as a receipt request! VERY UNPROFESSIONAL! I have also made the request for our regional booking agency to NOT book us with IHG any longer its to much hassle literally over nothing, I would hate to see how they would respond to an urgent matter...

No rooms ready a 4 pm and bad customer service because I am latino the lady in front asked me if I have enough money to pay the hotel I am membership for holiday inn express and I use the same company old the time alot times in the year but everything going to change they don't fix nothing .

My adult granddaughter was embarrassed and belittle by an employee in front of multiple other guests this morning over her lack of having shoes on., she was making a cup of coffee was told it was a health code violation to be out of her room without shoes on .. proceeded to tell (yell)her a second time as she was going to set her cup down and go get them embarrassed she went back to our room he stood at the top of the hall watching her til she got to our room.

First of all I was charged more then what was agreed to when i called to make reservation. On top of overcharging me i arrive from the airport to check in and they hit me with deposit fee thst they assured i would get back upon check out , the front desk was extremely rude and even after paying all of it i had to wait 4 hours to get in room! They only had one working elevator which caused ridiculous amounts of time waiting to get anywhere, manager was no help and zero hospitality and i paid over 400$/night plus deposit. Its been over a week and still havnt got it back and no help when i call i get put on hold or told someone will contact me but they dont.

My husband ( Ian Redmond) , my small son (2 year old) and myself stayed here this past weekend for my birthday. Usually we have a awesome stay here but I'm not happy with this one.
Let's start with the Hot Tub- LOUD drunks in the hot tub, and the one next to them was open... but, no thank you, because its litteraly 2 feet away from the other one!! No privacy. Its like u have to engage with the other hot tub, whether you want to or not, since your so closely and staring at each other. It would be nice if they were separate, so families/couples (young/old) could have their time away from other people.
Next, The Pool- That IS NOT A HEATED INDOOR POOL!! That water WAS SO COLD!!! When the barely Luke warm air water came after almost 35 mins of us freezing in there, I stood on top one and couldn't enjoy swimming with my son because I was so cold! My son slipped on the wet concrete floor and hit his head!!! I cannot believe there is just wet barely floor around the indoor pool! There should be special gritty paint painted around it, for traction. Or rubber mats with holes for the water to go through, but safe for walking! That is a DANGEROUS ACCIDENTwaiting to happen!!! After the pool issues that we were so excited to get to immediately after checking in, almost EVERY TIME we get into the elevator... it REEKS of cigarette/pot smell!!! The same for OUR HALLWAY ON OUR FLOOR!!! NOT THE AIR I WANT MY 2 YEAR OLD TO INHALE, I want him in inhale a clean fresh hotel smell.
NEXT- the screen safety door to the balcony should also lock! Our was broke! Not safe with you want a nice room but also have a young climbing toddler. The bars on balcony, should go up the entire way to meet roof and bottom of upper room! The views are amazing, but again, not safe!!!
NEXT- fireplace. Or lack there of... we thought it would be romantic and cozy. The barely out off any color at all! So much for that!
NEXT- Microwave. I wanted to my son a meal up. I tried and tried and tried. I even did the unplug trick, several times to reset it, it would not work. Gave up and got him fries from downstairs. Which, the 2 gentleman who looked like owners of the restaurant, maybe.. were wearing white shirts were very nice and the fries were great. But, that's not the point, I shouldn't have had to! More money, more inconvenience! Especially, when we have a kitchen for use with our food!!!
LASTLY- bathtub. It would not hold water, no many how times I tried. It was very frustrating taking a hot bath, WHICH, I was very looking forward to, since I couldn't USE THE HOT TUB! NOPE! NOT THAT EITHER! Finally, I just gave up and got out!
This was a special time for my and my little family. You can't get back memories not made,
And you cant have a certain birthday again, you get one chance.. and we gave your hotel that chance, and I'm leaving not happy for spending all our money here!!!

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in. She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it. She called somebody for help about the computer and they couldn’t help her so she told me that I would have to contact my banks for one or credit cards wouldn’t work even though they had worked for 26 days in a row with no problem. . I offered to pay cash or the room you are with $100 deposit and open your she said that was not allowed and then she had trouble making the keys and then I found out in the morning all the people waiting behind me in line she couldn’t use their credit cards either Lisa finally called somebody else on the phone and I love you they initially said no I could not leave the hundred dollar deposit but I asked if I could speak to her and told her that my husband was diabetic and I had to get him up to the room and she said that wasn’t her problem. then for breakfast there was a dog then two dogs then three dogs. It was disgusting and against the board of health rules in the morning she gave me back on the low 1557 though I had given her 520s and then she ended up opening my envelope with my name on it and instead of Lisa putting the just the 100 dollar deposit in the envelope she put 125 and then the girl told me that the computer showed that I had an outstanding balance, which they decided was a mistake and they are lucky they did that. Bennett 11 o’clock mother with three kids upstairs. Let him jump like crazy and they started again at 5:30 in the morning. It was just a very bad experience.

manager say i am racist by reporting security concern

To Whom it may concern,
On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.
ROOM 421 - Murphy
Confirmation # 26798664
Check In March 9, 2023
Check Out: March 13, 2023
Number of Rooms: 1
Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.
As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as other underlying medical needs. We received our keys and were told that the “Restaurant and Lounge” is closed down and there is no food on the premises other than the Snack area and refrigerator. Your website for this hotel is very misleading, that was one of the perks I required for my Son, he is unable to travel by foot to the “outside” establishments of “McDonalds” or “Chick Fil” which was mentioned a few times by so called employees.
Once we entered our room, it seemed like it was a good fit, 2 Queen beds, a spacious bathroom, enough draws and closet space for clothing. But we dropped off our luggage and needed to be at a friend’s home by 11:30pm, we didn’t unpack until the next morning. When we unpacked we found, candy wrappers in the drawers, no hangers for the closet, the iron board cover was burnt and the iron was missing buttons.
As I inspected more, we found in the bathroom mold, mildew (in the sink and tub) and dust above the pictures, mirror. Which lead me to believe the rest of the room must be the same, indeed it was. The top of the closet dust, top of the headboards dust, curtains that didn’t close all the way and ripped. The carpet is dusty and smelled liked it was never steam cleaned just vacuumed when needed.
We found the beds extremely uncomfortable; you can feel the actual springs in the mattress, the sheets were very thin, the top flat sheet was tripled to feel like a blanket, there were no mattress covers on the mattress. We were told when we called to get a few blankets that some “tournament” was in town and the hotel doesn’t have enough linens to provide extra linens.
Having a child or even an adult with Special Needs along with underlying medical issues is a threat to their health to be in a hotel room with so much filth. My son suffered an allergic reaction to the dust, mold and mildew as well as triggering his asthma. He was extremely ill from this environment and was very uncomfortable and upset as well as I was being that I am a single parent traveling alone with him. This establishment had put my Son’s life at risk turning his min vacation into a nightmare.
Because of the “tournament” booking, no other rooms were available and was offered free coffee among other amenities like small shampoo and conditioners. I don’t need those things, I needed a healthy clean room. After the third night, my Son could barely breath and I packed our things and left that building immediately, I headed to an Urgent care to have my Son’s health checked out.
Which leads me to, over the 3 days that I spent at this establishment, housekeeping never once came to our room, the garbage was never picked up, the towels never replenished, nor the beds made or sheets changed, also still missing blankets.
I’d also like to mention that the pool area is a disgrace, it is not inviting, and the temperature of the water was way too cold. I even witnessed other guests refusing to get into the pool and overheard their complaints too.
The side entrance towards the “McDonalds” I found at different times of the day or night UNLOCKED with the ability to walk thru that entrance or leave, I also noticed no cameras on the inside of that door. That’s a HUGE security issue and puts the safety of the hotel’s guests at risk and put more anxiety onto me for our own safety.
All and all this Holiday Inn Melbourne-Viera Conference Center for a lack of a better work is a dump. The amount of money charged per night is outrageous and uncalled for. Very traumatic, unprofessional, and sleepless nights.
In conclusion, I don’t want a hotel credit for another stay at another Hotel, I don’t want free shampoos or soaps, I want my nights refunded for the poor quality of the room and establishment, the mental and physical well being of my Son is a priority for me and not one moment at this establishment was it a vacation but rather a nightmare.
I will be sending this to Corporate, the Owners, the Website, the Yelp site, etc. Your establishment should re-evaluate and further training on how to run a HOLIDAY INN to the employees, staff and mostly protocol of how to handle Special Need guests.
Sincerely,
Manon Murphy

I’m a Army Veteran and a retired Teacher.I was check in a room ,in Shreveport west Holiday Inn Express around about 3pm.There was a couple behind me ,check in after me.I was give a room on the 3rd floor ,than I was informed about the elevator wasn’t working.I am for a room downstairs,but the people were still cleaning the room so, I accepted the room upstairs.My wife have health issues and I am 70yrs old with sinus problems.
After I pick up the card to my room,We decided to go out for dinner;when we return, to ours room there was a couple in our room.
I walk back down stairs ;for the clerk, so she could explain to me was going on .The. same couple that was behind me ,was given my room.I felt like a fool,standing outside the room I just paid for my wife.
I was place in a room with no view and a sorry apologies and I try to speak to the manager;he never return my call.I would love to see your company do better in the training of their employees.This incident could have been unpleasant to both parties,if one of us would have react in negative way.This is the worst experience I have ever had in your hotel,plus the remote for the tv did not work and the room smelled.

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!! I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!! I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us through Priceline we paid over 500$ for this dreadful place plus I had to pay for a extra day because my plane didn’t leave until 9:55Pm on last night. I had to go get towels, Tissue and empty my own garbage for 3 days!! This was horrific and unheard of!! This hotel needs so many repairs already and the personnel staff very rude and uncaring. My husband walk with a cane. He was very upset.
Renee R. Williams
2520 W. LevMoyne Street
Chicago, Il 60622
(312)834-6339
reneerwilliams.com


I stayed at the Holiday Inn express in Mooresville North Carolina on February 16 through the 17th 2023. I was overcharged for my rooms I called four times to speak with the manager. She refused to call me. Her name is Katrina Fraser I am told by the customer service person. I have stayed at the Holiday Inn express many times in many different states. I really enjoy staying at the Holiday Inn express however, the location in Mooresville North Carolina customer service is terrible when there’s an issue I respectfully asked for this issue to be resolved as soon as possible. If I do not hear from this complaint, I will be filing a complaint with the Better Business Bureau. Thank you.

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying. We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter. I was shocked that my daughter (14 years old and very shy) would do such a thing and then lie about it, so I asked her again, did you take a water bottle from the cooler, she said "No mom, I got this from the room", her other friend tried to come to her defense and said, holding up the water bottles, "this isn't even the same type of water bottle that they sell". The woman from the front desk got upset and said, "she took the water, I have a video camera to prove she took water out of the cooler." At that point I responded "let me see the video footage, show me the footage of my daughter taking water out of your cooler", she said "I don't have access to the footage, I need to call my manager", I said "ok, call your manager, you are accusing my daughter of steeling in front of a group of people, defaming her character, and mine as well, so I want to see the proof". She walked away and a few minutes later she was on the phone and I asked her, "
did you get the code from the manager, can we see my daughter taking the water bottle from the cooler?" She said "not yet", I then said to her you couldn't even see my daughter from where you were standing at the front desk, there is a wall seperating you from the cooler, the cooler was on the other side of the wall, so you may think she took a water because she walked by you with a water bottle in her hand but it was from the room not your cooler". She stopped talking with me, went outside to talk to my husband the other fathers that were on this trip and was also talking on the phone to her manager. One of the fathers that was witness to the entire scene said her heard her tell her manager that "I was cursing at her", I did not raise my voice, I never used any profanity, I just asked that she produce the evidence she said she had of my daughter steeling a water bottle". She then went so far as to have her manager come to the hotel and 2 hours plus later, at 11:30 PM at night, evict us from our room. By that time, we were all in bed and we get a knock on the door and it was the manager telling us to pack our bags as we had to leave the hotel for "disrespecting" his employee. My husband said your employee disrespected us by accusing us of stealing in front of a large group of people and claiming she had it on camera to prove it. To that the general manager said " I don't care about the water bottle, you disrespected my employee and this is private property so you have to leave". This is the hospitality industry, you can accuse your guests of steeling and when they deny the allegation and defend themselves by asking for proof which you said you had you throw them out? I am going to contact my attorney to obtain the video footage, the incident occurred on March 3rd around 9:40 -10 PM ET. The woman at the front desk lied to the manager by saying I cursed at her, I did not even raise my voice, I have at least 10 - 12 witnesses that can all corroborate my story. I was attacked and accused by one of your employees of steeling, and then when I asked them to show me proof, they made me leave in the middle of the night. My entire family was harassed by your staff, thrown out on the street in the middle of the night and left to drive around looking for alternate sleeping arrangements at an additional cost.
My 14 year old daughter was traumatized as the manager called the sheriff on us although we did not resist at all, just to make sure we left, we were humiliated in front of a large group of people and had our character assaulted all because we told the truth and asked for them to produce the video they said they had which showed my daughter steeling a water bottle.
I want my money for the 3 night stay that I prepaid for reimbursed and for you to produce the security camera footage to prove my daughter's innocence.
Katherine DeGregorio

I stayed at holiday inn express southpoint fredericksburg 3/4 for one night While taking a shower I suddenly slipped on an uncovered part of the shower floor. Had I not been able to grab something I could have been seriously hurt. The fact that I was alone made it worse. This hotel is the worst I have stayed. Very noisy. No control. I suggest you get this tub fixed I was in room 210


First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card. Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy. If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available. I have traveled a lot all over the USA and Canada and have yet to have anyone not accept cash and a card. Even the Holiday Inn Express I stayed in this past fall allowed me to pay up front with cash and took my credit card just in case. Can’t say I will stay again here I will simply stay across the street. Sadly I guess todays managers and those we employ do not know how do make common sense decisions and provide good positive customer relationship

Worst breakfast set-up I've ever experienced. NO fruit, No pastries, No syrup for the pancakes, No bacon, No eggs, No orange juice and a Gallon of Milk in a mini fridge for cereal. The egg offering was a slimy veggie omelet and mushy sausage reheated several times. The bread for toast was dried out. Our stay was on 2/25/2023 Conf. #20318806. The breakfast woman just laughed at us saying NO SYRUP HAHAHA! They barely spoke English perhaps the reason for laughing. Our stay cost $162 for 1 night. We'll never stay there again. Dawn & Mike Gauthier

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event. Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved. Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it. no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine was not working when we checked in. When I arrived home Saturday and checked my email I then saw that my rooms had been canceled for me by the hotel at 10:08 that Friday morning. I have been staying here for the last 15 to 20 years, I guess covid turned this into a second rate operation. Do you think we should stay here next year??
Sincerely,
Kevin Casey

Could not check in on time at 3pm, had to wait in the lobby for 30 minutes while our room was being cleaned. Was forced to listen to the two front desk workers arguing with each other and other customers. The two girls were cursing at each other with customers present, blaming each other for the problems. No towels in the pool area, so had to use room towels. When called for more room towels, was told “we don’t have any” and was given attitude about that and said that they didn’t have anyone to do the laundry. So we had 4 soaking wet kids walking thru the cold hallways. Just an awful day/night overall, with very unprofessional and angry staff.

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. 2nd St., which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and several other people I feel the same way like I said I was there for three days and never got anything from anyone not even a sorry me and my wife had thought about leaving the motel but we had already unpacked our stuff so we stayed but we were on edge the whole time , didn’t really get to relax and have fun please if somebody could give me any information on what the motel policy is on something like this happening like I said, there were several other vehicles that had been broken into and more motels around the area that I had the same thing


Breakfast Black head worker seems bias towards Black people. He will greet others with a heartfelt good morning and will carry on sometimes unwanted conversations with them while they are eating but he will over look my family and others. He is not friendly to Black people and often cold acting, it is hard sitting downstairs and hearing him talk bad about us. I have been coming to this particular hotel for years and recommended it to all of my family but that Black head worker’s attitude is despicable! I should not have to feel uneasy just going to eat breakfast! We are big tippers too but he do not deserve it and he is bringing down the reputation of your establishment.

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . My son stayed in the queen room ,my husband and I stayed in the king room .now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving. That night at 130 am I wake up to bedbugs eating me up . So I collect 2 of the bugs and go to the front desk the clerk says do you want us to change the sheets .I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. What ever the manager comes in at 9 so after staying out of the bed and searching for bedbugs which was in the headboard the manager refunded one room because there was no bugs in one room the room with the bugs was 195 .it was on booking .com they won't refund both rooms because there was not bugs in both rooms this is ridiculous I will never use holiday inn I will never recommend holiday inn to anyone ever the manager acted like bedbugs were no big deal ...they are a very big deal ...and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..


I am writing to let you know we still have not I had resolution of items left in our room while staying at the Hilton Head Holiday Inn arriving December 15th and checking out Sunday December 18th of 2022. Our HI Rewards # is 628749341, Stephen Black. As soon as we arrived home Sunday morning I realized items were missing and that they were left in the drawers. These items were all in the 2 drawers when I showered earlier that morning. We realized we had inadvertently missed packing the items in the drawers. Steve called that day and the hotel desk clerk he spoke with said she would reach out to Housekeeping and that we would need to pay for return shipping which he told her to just let him know the details and he would take care of that. He hadn’t heard back so the next day called again and they sent someone to speak to housekeeping to locate these items. He was later told “Housekeeping doesn’t have them and there are no clothes in the drawers in that room .” (Please note these events occurred all before the room would have been rented the next day and information back and forth was prior to check in time on Sunday, the day we had checked out.) So I emailed who I was given as the manager. This email correspondence address is tlewis@hiexhiltonheadidland.com. and emails were exchanged. Miss Lewis asked for a list of missing items. I sent this list and no response. When I reached out to her after that I was told they could not be located. My husband gave this some time assuming they would show up somewhere then sent another informational e-mail to Ms. Lewis on January 25th in follow up
to my email of January 11th when I emailed a list of items. As of this date, we have not heard back regarding Steve’s final correspondence with Ms. Lewis. The list of items Ms. Lewis received totals 21 items for a replacement amount totaling $483. Please know I was quite generous with as low a replacement cost as I could be. Some of these items were favorites, as we were traveling. I cannot replace a pair of designer leggings. Either Steve or myself may be reached as below:
Dixie Black
Steve Black Rewards #628749341
Please note Steve responds quickly, as he is typically in his office many hours each week
We would appreciate some response to this matter as these items have to be somewhere or a resolution on Holiday Inn’s part be made. We have been members since 2016 (or before) when we held our wedding reception and booked rooms in West Des Moines, Iowa and whenever or wherever we travel always use HIE locations along our route or destination. Thank you in advance for your attention to this matter.
Sincerely,
Dixie Black

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north. I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did. I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

We have stayed at Holiday Inn Expresses in Europe as well as in the US. We just went through the worst experience
Feb 2 - 4. Their website mentioned renovation to the pool when in fact renovation was going on through the entire hotel. The good points were pleasant staff, good shower head, readily available hot water, good bacon, and the room seemed to be mostly clean. Breakfast included awful pre-made omelets. There were what they call famous cinnamon buns which came in a cellophane wrapper. There was no butter for toast or their much touted pancakes. Milk for cereal came from a communal gallon jug - not sanitary. Our room did not look like a picture on the website and the bed was so high that I as a 5’3” very senior citizen with a knee replacement always feared falling. The extra seating which we always like for our comfort was small and so low to the floor that it was difficult to get up. There was soap scum remaining in the shower soap dish. Since they now have pumps, the scum must have been there a long time. There were other inconveniences and we feel like we got gouged. We paid far too much for this experience.
Sharon Edenfield

I have reserved a room for Saturday at the Holiday Inn and I was trying to do it with Booking.com for 239, but I called Holiday in for a residential suite and she was telling me that she could get a cheaper than 239 and she got it for like 160 some dollars for me so when I checked in yesterday Saturday on the fort she said that I could use those reservations because she couldn’t give it to me for that price and then I would have to cancel those reservations and get new reservations and when we called the supervisor She was rude as well, and she told me that she could not give me that residential suite for that amount even though I have reservations that she would have to cancel Dion and make new reservations and she gave me another room when I could’ve got the residential suite on booking.com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter


Hello my father in law Me. Rommel Ulanday is currentlt staying in room 806 at holiday inn jamaica new york queens in the USA.
They asked the staff at concierge to book them an uber to Long Island New York. But the staff called his friend who is sort of Pakistani to bring them to the place.
On the way to long island, the driver asked for their credit cards. The next day, my father got alot of notifications about credit card usage that he is not aware of as he did not use his credit card to do those transactions. The cars was used multiple times which led to a more than 300 dollars expenses. Pls contact the GM of this property and help my parents. The staff should have not booked them for a private transpo service not accredited by the hotel.


We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative. We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights. Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at my email with my confirmation and told me I didn’t know what I was talking about and that she knew what she was talking about. We were in town for a wedding and our stay was so stressful because of the mix ups and the rude employee. However I will say that other employees were very nice but they couldn’t help us with this situation.

December 18th, I booked a hotel room at my usual hotel HIE in Comstock MI (stayed there 4 other times previously), NEVER EVER has it been so horrible. My CC was compromised but I had 1,000 in my pocket I was willing to leave attention front desk ad my "incidental" fee (normally $50 on the credit card so 950 more than they usually "charge"). The young lady atthe desk was very rude, I called the 1800 number and was hung up on 5 times, I called the 1800# more than10 times, and yet NO ONE was listening. NO ONE would contact upper management for approval, and the front desk person asked my level of rewards membership as if I had a platinum or gold they would've done it but since I was silver and no reports of incidentals before they refused. Instead I had to leave and go stay in a HOOKER hotel because that is all that would accept cash. If it hadn't been -27 outside I would've just slept in my car but unfortunately I needed someplace indoors.

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so we lay back and unpack.
Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong.
Anyway that's not even the worst of it. Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager just kept all the money we had to our names.
So my wife sayed that the manager walked in the room before we left and sayed that we had smoked in the room and they were going to keep our deposit, well we didn't smoke at all in the room, she had smelled smoke off of us because we smoked a cigarette out back right before we left and the smell came in with us, so when we left right after we smoked outside, she had came in the room and smelled it and said we smoked in the room, so we don't get our deposit back, and it's not true me and my wife didn't smoke one time in that room and we would like our deposit back please.
Thank you for your time.
David and Christina Waltz

Good morning!! Happy New Year!
My name is Lakeia HArgraves and me and my fiancé will be having our reception at the Holiday Inn in Clearwater 2580 Gulf to Bay Blvd Our date for our contract is Friday February 24,2022.
I have been calling the hotel listed above for the past few weeks whenever possible with my schedule and know one has answered not one time. I left messages several times and still no reply. My time is very limited since I’m unable to visit Holiday INN Clearwater due to being in the military. So I'm hoping I will get a response from this email from someone soon. I also tried to contacted via email and phone Nigel Ballard who is over events at the Holiday Inn.
Me and my fiancé have been trying to contact you to get our balance paid off. We also wanted to discuss details that me and Kianna; another staff that no longer works for the hotel, talked about when we signed the contract. Our wedding is getting closer and I just want to make sure everything is in order. I can be reached at after 3pm or you can just email me. Thank you and hope to hear from you soon
Tony and Lakeia

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR.
we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall. We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim. Real bad experience with the rooms and with management.

Holiday Inn Express Tulsa South Bixby, OK I have stayed at hundreds of Holiday Inn Express hotels and have never had this happen before. I was charged $158.35 on 12/21/2022 and I didn't even stay!! I had called and talked to the front desk about reserving a room for me and my 2 grandchildren so they could swim, we were 2 hours away, when I got there she told me the pool was broken so we had to get a room at the Hampton Inn next door, they charged my account anyway. Later I called back 3 times and had to leave a message for the general manager (ZANE) to call me back, he never did. I came to visit my daughter who lives in Bixby and went in person to talk to (ZANE) about this who told me he would look into it and call me back, he never did! This sure leaves a bad taste in my mouth and feel like this hotel could care less about their customers, I don't have $158.35 to just give out....So disappointed and will have to find a new hotel chain for my frequent traveling.

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa.
We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline. Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could check. She repeated that that was a problem between us and Priceline and walked away into the back room saying we should reach out to Priceline to solve our problem. Her tone was not friendly and she seemed to doubt our ability to remember how many rooms we had booked. She informed us before walking away that no matter what, the hotel was fully booked.
We were in the lobby for over an hour with Priceline trying to figure out relocation options when the agent asked to talk to her and after some back and forth, helped her locate the booking and eventually the missing rooms. At one point before her mistake became apparent, the Priceline agent was asking her to cancel our booking so he could relocate us to a nearby hotel and she said she had already checked us into 1 of the rooms and could not reverse that transaction, implying that we would somehow have to spend our family vacation in separate hotels.
Once it became clear that she had made a mistake, her tone worsened and she claimed that she had never walked away or been rude to us. This Infront of 6 people who had just witnessed the opposite. This was the most tense and stressful hour any of us has faced in our experience staying at any hotel or any service for which we paid for. The lady also barked at a different guest who came to ask for some room change and literally spoke to her in a way that I would not address an unruly animal. a tone I would not to talk of a human being, yelling "I would not repeat myself" over and over. The lobby had cameras, we hope they have audio but even if there is no way to review the audio, I believe the tone and body language of the interaction would speak volumes as to what transpired. The next day we complained to another lady (Amarya) who had relieved her and she was visibly hurt by the lack of humanity of her colleague and apologized deeply for her unprofessional behavior. It was a relief to know that there was empathy in that establishment. Based on the behavior we experienced from this woman we strongly believe that there are others she must have mistreated. One can simply not be that good at mistreating people without practice. We hope our complaint meets people in the right quarters who can address this behavior and save others from this despicable treatment
Please feel free to reach us through for any questions
Yvette Lyonga, Ntang Elad, Myriam Mosaso, Katte Mosaso, Kevin Takang and Marie Laure Mbongo

Checked into holiday inn south Grand Rapids mi south 6569 clay ave on Jan 2 2023. Upon trying to check in, had to wait up to 45 minutes after I called the night before and morning of to guarantee a room on time. Getting into room, it was dirty, toilet shower, floor etc. was moved to another room to find it to be dirty as well along with food still in the fridge. Hotel gave free breakfast coupons for breakfast next day. Going to order breakfast at 9:40 am and was told chef wasn’t cooking, chef manager told waitress to go ahead and take our order, waitress them approached me and said I had a $45 bill. I was beyond stressed and embarrassed over the whole deal.

1. Bathroom light didn't work.
2. Closet door didn't shut.
3. Bedside table drawer would shut....hit my leg several times.
4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice.
5. Booked a suite.....stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony!
6. Stuck in a room end of hall right by the hvac unit....so loud we had to sleep with earplugs.
7. T.v. picture all snowy.
Evening front desk staff so rude!
It was my anniversary and it was a horrible stay. I want a full refund.
I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

I booked two rooms in Hammond IN for NYE. The people across in room 212 were smoking marijuana and were fighting. The smell came into my room and we could not sleep. I went downstairs to speak with someone and couldn’t find anyone to complain to. The front desk was empty. I barely slept and when I finally wear going to sleep I was awaken to the smell of marijuana. I have never had such an uncomfortable experience with your inns. I want a refund. I paid almost 600. 00 for 1 night! The money I paid for the bad experience I had was way to expensive! And, I still have not been refunded my deposit!

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown.
We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.
Billy Brasher

I made my Christmas reservation for two rooms at the Holiday Inn Express Stamford, Connecticut on January 15, 2022 to ensure I had the rooms I needed for Christmas 2022, one of which was handicapped. Imagine by concern when a few days ago I received a call from the Holiday Inn saying my reservation was canceled as they needed to fill the hotel with a group and I needed to find reservations elsewhere. You can imagine I was surprised that my rooms were being canceled a few days before I was to check in to the hotel. I called back to reach someone to express my considerable concern that this message was delivered by, I guess the desk person, and it was my responsibility to secure another reservation somewhere. I explained to someone it was there responsibility to find me appropriate lodging. They did reach the Stamford Hotel and ultimately worked out the equivalent price I would have paid the Holiday Inn once I explained to the Holiday Inn the Stamford room price needed to be equal to what I had when I booked the Holiday Inn. One room was points and the other total price was $318.79. My understanding is the Holiday Inn worked with the Stamford for me to pay them the amount I would have paid to the Holiday Inn, although as of this writing I have not received anything official on that. The Stamford attempted to provide the same type of rooms we would have had at the Holiday Inn, but they don’t have handicap rooms with two beds in them which I needed because I cannot be in the same bed with my wife because of her handicap and her need to get up several times each night.
I am deeply disturbed that this happen and in the callous manner the message was delivered to me. Over my lifetime I have booked many hotel rooms, but never have I received a call informing me your rooms have been canceled and you need to seek others elsewhere?
My confirmation #’s are 22885241 and 48303002

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me.
I ended up going to another hotel for the night.
I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay in the future for wasting my time, and they did not care. I only got 3 hours of sleep because they wasted my time on the phone while they called the front office.
If you made a reservation and have a confirmation number, there should be someone at the front desk to check you in, especially if you just arrived from a long trip and are tired. The last thing you want to do is look for a vacancy at another hotel in the middle of the night.

I stayed at the Holiday Inn in Fairview Heights, Illinois Thursday, December 8 through Sunday December 11, 2022. While the staff was very friendly, I was extremely disappointed in several things. First of all, I specifically booked this hotel because I needed a computer and printer. I specifically called the hotel and they assured me they had a computer and a working printer. When I got there to use the computer, it wasn't working, and there was no printer as well. The staff invited me to use their office printer, which somehow also wasn't working. The gentleman at the desk had me email him a file to his personal email which he printed out (which was helpful), however I had several other personal files I need to access and print, which was not possible. I could have booked many, many other hotels in the area for significantly cheaper, but they did not have a computer or printer. This was extremely disappointing. I stay at a lot of Holiday Inns and IHG properties during my travels, and having a computer and printer is always a neccessity for me. Also; they were going through a transition on the TV's, which made my TV unusable for one night, and when they did come and change out the system and remote, it slowed to a snail's pace, and it was a major inconvenicence as well.
These types of things are not acceptable to me at a Holiday Inn property.
Thanks for your time,
Eric Littig

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith
So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.
I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.
I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

Hey I was working for u of m holiday in an the hiring manager name Bria and supervisors paypay first my dude was working their before me n they was liking on him and when I came they didn't like me to moral of the story Bria nephew was working der stole 200 dollars frm da lady she also have housekeepers n her kids staying in da hotel n twin n da other lady be smoking in da hotel rooms but we got fired over a lie.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people. The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea. Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service.
Everyone was great there. Breakfast was excellent and items constantly refilled.
You are an excellent hotel and I hope all of your locations follow through like this one. Thank you so much for being a great place to stay.
Happy Holidays. Have a nice day.
PS. I am sorry for the delay in writing this. Some things have happened since we got home, but I did want to be sure these wonderful people were recognized for their excellent customer service.
Thank you.
Laurie Vail
1436 Losson Rd

Ms McCoy:
I don’t know Nefertiti full name but I do know that she does not represent the IHG brand in a positive manner.
We came to the Holiday Inn Express on November 28, 2022 as We have done for the last 20 years, expecting the outstanding customer service that we always receive.
I asked for an extra sheet, as I always cover the sofa and an extra pillow. She gave what I thought was a WHY look. I explained and the items were sent to our room.
We spent about 10 minutes trying to get the TV to work. My husband reported the issue and Nefertiti said that a technician would come but she didn’t know when. We asked for another room and Nefertiti told us that no room was available with a working TV. At that point we asked to cancel the reservation(she did) and we would go to another hotel. She then admitted that TV had been out since Thanksgiving day. She said that she didn’t understand why if we had been customers for 20 years we would let lack of TV service be a problem with staying. I asked why didn’t she tell us at check in that there was no TV service.
She didn’t answer but she did call Best Western and made reservations for us.
We checked into Best Western. The room was nice, TV was working and the desk clerk gave us the type of customer service that we have always gotten at any IHG since you became our hotel of choice in 1970 when you welcomed us as we traveled to visit family in South Carolina.
The IHG family has not lost our business but Nefertiti of Holiday Inn Express in Carthage has. Her tone and cavalier attitude have no place behind an IHG establishment.
We only wanted a bed, bathroom, internet and TV. One would expect that from a hotel.
Yours truly,
Gloria and Cleveland Sanders
Sent from my iPhone

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

We stayed Nov.26 th 2022 at Holiday Inn in McPherson,Ks. There was a gross odor in our room and none of the electrical outlets in the bathroom worked! Spent 116$ plus tax I would think wouldn’t have these issues!

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime
Or her or not? I am attaching couple of images too! Very bad experience.
I only stay at Holiday Inn but now I’m not sure anymore…


I was overcharged for a stay on October 22, 2022 and the manager will not return my calls even though I’ve been told she is the only person there who can correct the mistake.
Angie called me November 9th, saying my credit card “hadn’t gone through” and could I give her the number again. I did so, thinking that was the end of it. My husband gets credit card charges texted right away to his cell phone, and the total charge shown was $301.51, a far cry from our rate of 179.99 plus tax. We did not buy swim bands, or order food, and our parking fee was waived. The charge is off by perhaps $100. I called Angie back immediately, she said the manager, Christine, had already gone home and that they’d call me the next day. It’s now November 22nd and despite multiple phone calls to the hotel, Christine still can’t be bothered to call me back. I want my bill corrected.
This is the Holiday Inn and Swimpark in Downtown Omaha, NE on Cuming St.

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. For our quick references following are my Hotel reservation confirmation no - 49585036, 27273052, 41179782, 29440086, 28667186 and 22523796
Let's come to my complaint - I reported at the reception of Holiday Inn Express Bradford UKBD15LD on 10th Nov to Ms Jen Mcdonald around 10.15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed. She also metioned that since we are checking early, no rooms are ready now (later on I came to know that the hotel was having some room which could had been accomodated), but she will get the room available within next two hour once its ready. I asked my wife to stay in the Lobby for next two hours as the rooms are not ready and once the first room will be ready they will be accomodating you. She stayed there and called me around 12.30pm saying that the room is not allocated till now and when asked to Ms Zen, She told her to wait for some more time. Again I called my wife around 1.30pm to check whether she got the room or not, she intimated that she had not got the room. I asked to give her mobile to the receptionist Ms Zen but she refused to talk over the mobile. I asked to get the reception number where she was not coming to the phone but when my wife countered her, she spoke me over the hotel phone. When asked her for the reason of delay of the room, she mentioned that as per the hotel policy, the check out time is 3 pm and connot give the room before 3pm. Her way of communication was very blunt and seems that she was really not interested to give the room. I think she makes her opionion based on caste and creed. With long discussion, finally she did,t gave the room even till 3 pm. I wife was waiting in the lobby till then. Later on it was told to my wife by the other manager that your room cannot be allocated as the previous shift manager told her that the room was not allocated as the customer did't payed and refused to pay in the morning. I have a question to IHG team, do you think any customer who has shared his credit card number for autodebit while doing the reservation will refuse to pay even when he is with his wife on a trip. Holiday Inn is a very group and deals mostly with a Corporate customer, how come the reception team can think of this type of issue. I have to leave the office and meeting with half day leave so as to reach the hotel to give the payment. I reached hotel but by that time Ms Zen's working hour was over. He told be since I refused to pay, the room was not allocated which was a false allegation on a customer. This make me highly frustated and though never to use Holiday Inn ever. I ask the duty manager to get my payment charged and allocate the room. The payment was done without using my PHYSICAL card and hotel was allocated at 4pm (One hour date as per the time of 3pm). Post allocation of the room, I requested the duty manager Mr Taj for allowing me to check out at 2pm tomorrow (Gold Elite member have the option to check by 2pm by mutual agreement with the hotel team). During his processing, other lady at the reception Ms Tia started domitating the Duty Manager, not to extend beyond 11 am. When time and again reuesting the duty manage, Ms Tia always jumps inbetween before the duty manager says anything. Tia was not allowing the Duty Manager to speak and share his opinion. Seems that Tia was doing this intentially and have some instruction from Zen. Final after 20 mins of discussion, I was allowed to check out at 1pm for the next day.
The hanlding of the customer by Ms Zen and Ms Tia was very unprofessional and behavour of both with my wife was really frustrating. I expect IGH to take a strict action with such team member and provide proper training. Since my wife was in the lobby for allmost 6 hours, I expect strong action against these two members, get my hotel stay amount refunded to me with mental harrashment compensation from Holiday Inn. Next day during check out, the Duty Manager Mr Jay Cummings was updated and he assured that he is going to update to the Hotel General Manager Amber Sizer and she will be connecting on this BIG Misbehaviour from his team but its more than a week, I didn't received any response from the General Manager of the Hotel, hence putting up this compliant and expecting a proper resolution from IHG team.

Good morning,
On November 14th I checked into your Holiday Inn Express located at 13261 Raceway Dr. Northlake, Texas 76262. I was given my key and proceeded to my room. When I got to my room and opened the door someone said HELLO??? There was someone already checked into the room that I was given. I then went downstairs to inform them that I was given a room that was already checkout to someone else. I was concerned for my safely in this situation being a women checking into the hotel by myself. As I was waiting for another room, JP the associate helping me was very kind and helpful, but I do think he should have taken care of getting me my room first and sending me on my way instead of calling managers to inform them of the situation as I stood there waiting. He had just arrived for his shift as was very confused as to what was going on and I appreciate him being on the phone with management trying to figure out what went wrong, but he should have taken care of me first. I will still continue to stay at your hotel, but I do think this is a situation that needs to be addressed and I would like to be compensated for it. I will be staying at your hotel again on November 22 and hope to have a better experience.

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things. This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I. Book all the time with holiday inn water park even before it was holiday inn never once had a problem.. boy has it gone to trash. When we check in in may our refrigerator didn't work however didn't notice until the next day when we lost all food and stuff we got. The fan didn't work in master bedroom. mantience was up there 3 different times, then to make all matters worse our room filled with smell of pot as the people next door was smoking it and my kids had to walk through the small to get to the pool.
Horrible service when I checked out and complained the manager on duty gave 1 day resort fee back and advised we would get a 1 night free when we booked for our Dec trip. For the past two weeks I have called with promises of call backs no one ever called me back customer service said they can't do anything about it and it's up to the hotel who can't call someone back and they had to speak with that manager who has lied and lied he said he called.me never did then said he told an agent he would call me back in 10 mins never did. I can not believe a big company like holiday inn customer service can not give customer service and its on record that no one has called me. It's said how bad treatment of customers are ok. Not worth the resort fee and parking fee, food horrible and poor customer service

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing. I reported it to the front desk and received what felt like they were not concerned.
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