Holiday Inn Customer Service
Rated 1.12 of 5 Stars
Based on 356 Complaints

Contact Holiday Inn Corporate

Toll free phone number: 1-800-621-0555

Holiday Inn is a subsidiary of Intercontinental Hotel Group and has 2649 locations in the United States, Europe, Middle East, Africa and Asia. The IHG recorded revenues in 2015 as 1.8billionUSD.

Holiday Inn Guest Relations may be reached at 1-800-621-0555. To reach Holiday Inn online you can contact IHG here. You may write to IHG CEO, Richard Solomons by addressing your envelop with IGH Corporate Headquarters, 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149, USA. The corporate office phone number is 770-604-2000.

Holiday Inn Club Vacations, Resorts, Hotels & Suites are called “your host from coast to coast”. Founded in Memphis, TN in 1954, IHG owns Hotel Indigo, Staybridge, Crown Plaza and Candlewoods Suites. Social presence for Holiday Inn is found on Facebook and Twitter.


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Holiday Inn Contact Information

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  • Holiday Inn headquarters address

    • 3 Ravinia Drive, Suite 100, Atlanta, GA 30346
  • Company website

  • 1-800 phone number

    1-800-621-0555
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

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Top Holiday Inn Complaints

Browse more than 356 reviews submitted so far

20

I was a customer in AIzdihar Holiday Inn in Riyadh the Capitol of Saudi Arabia on Saturday evening Nov.23rd, 2023.
I requested to have breakfast included in my room bill, I discovered in the morning of Sunday Nov.24th,2023 after I got my breakfast that; I have to pay for my breakfast even though I requested the breakfast to be included. I did not pay extra charge of the breakfast due to the receptionist mistake, and the management asked me to leave earlier than what they informed me when I checked in.
I am using Holiday Inn in different locations around the world, but such act of the Izdihar holiday inn is not acceptable, and I would like to complain about such act.

20

One employee has changed the price on us and has also overcharged and previous 3 nights before we have not had a problem

20

1.Received racial discrimination.
2. Received unfair treatment.
3. Faced with the worst service.

20

Trish that works at the north augusta holiday inn cancelled my reservation. I always stay at this particular hotel. I always pay when I get there too. Not today, she cancelled it. I am a silver member with IHG so I am not happy and I am reportimg her to corporate.

20

I am staying here paid by the crown. I need to do laundry and purchase water and snacks. They have no way to provide change to the guests. None of the machines take debit or credit. The front desk was rude and unwilling to assist in any way.

20

Good afternoon, (Holiday Inn Express Coralville, IA)

We are not even sure where to start. I guess the beginning.

Friday night when we arrived around 5:30 April (front desk clerk), checked us in, reservation under Jerilyn Clark. She was very nice! There was some confusion at first with our reservation, she couldn't find one of the, rooms. We had two rooms reserved, both at $96(Jerilyn’s husband is in the military, that is how we got the rate). When checking in, I had to sign for a $15 incidental charge for 1 room and a $250 charge for the other room, no problem or questions on that. Both of which I was told would be refunded on Sunday at checkout. We were also told we would not be charged until Sunday at checkout, this was confirmed multiple times because we wanted to use different cards at that time. We finally got checked in. All was great,wonderful customer service and nice rooms, April was great!

Friday night around 11-1130, we are minding our own playing yahtzee (we are wild and crazy...LOL) Another guest walks into our room, using a card given to them at check in.We now figure this room is double booked. This is where Angla Corey became involved. Throughout the night we kept checking to confirm everything was ok with the room and our stay. We were told all was good and that they had messed up reservations. We were all good, the only change that was made is that the other person used rewards points, and we would have to pay for the room at the original amount we booked it for,$96 because we were not using rewards points. Chris (front desk clerk at this time, AND was also very friendly) did a great job of explaining everything that was going on. No problem!

THEN, Saturday when we woke up, I checked my account and found all sorts of charges. Unbenounced to me, The 2 authorized charges and many unauthorized charges that were pending to the sum of almost $700! We went down to talk to the front desk to ask about the additional charges. Michelle(front desk clerk) got very rude and unprofessional with us and could not explain the charges. She kept telling us that the charges were for the prepaid rooms, which she explained was protocol. We explained this was not told to us and we told us we could pay for our rooms Sunday at check out. She kept saying the charge would drop off and the 2-$218.10 charges were for the rooms. You can see from the attached document that there were no 2- $218.10 charges. She also kept saying the banks were not open and nothing could be done, I was ok with that, what the problem was that the charges could be explained. We understood that the banks were closed and that nothing could be done.

As you can see on the attached there was a random $125.41 charge. She kept telling me she didn't know what that was. I am not sure how I have a charge from Holiday Inn and it does not show in your system and you can not produce a receipt for the charges on my card. Michelle then promptly told me we will all need to leave. Why?? We were never given a reason?!?

I went and sat at breakfast with the rest of my girls and Michelle very rudely came to the table and said "you are checked out you need to leave, do I need to call the police to escort you out?". I’m sure you can find on your security cameras that we did not act irrational, threatening or out of line.
We asked her, "So we are getting kicked out because of your mistake? " Michelle said "Yes, NOW. Do I need to call the police?". ( Mind you this is 4 women and mothers from the ages of 45-55, on their yearly trip together to see their favorite team.) She gave us 10 mins to pack our things and leave. (this is all in the Police report that WE filed, after getting kicked out of the hotel in total confusion.)

We were not unruly, we asked questions, we did not yell or cause a scene.Honestly, I think if either one of you had almost $400 worth of unauthorized charges on your debit card holding up your cash, you would have questioned it also. I feel we were asked to leave because of the rate we received. Michelle mentioned it more than once and also mentioned it to the officers, why did they need to know that, the problem was not the rate. So ironically we got kicked out of your hotel for using a military rate on veterans day. That is not ok.

There are multiple things that happened, all the hotels fault and I still got charged full price for both rooms for both nights.

We were never told that on game weekends we would have been charged in advance (we would have done it different on our end from the beginning, no problem)
Double booked our room. Complete strangers were given a key to and walked into our room at 11 PM at night!
Multiple charges that couldn't be explained on my debit card or any receipts to show what the charges were for.
Rude and horrible customer service (Michelle). This truly could have been handled so much better, as we met other front desk clerks that were wonderful. We have never been treated like this at any hotel!!!
4 LADIES WERE KICKED OUT OF OUR ROOMS AT 9:30 IN THE MORNING ON GAME DAY WITH NO PLACE TO GO, FOR ABSOLUTELY NO FAULT OF OUR OWN!
We had to spend the next couple hours, instead of enjoying our trip, trying to find a hotel. Only to find one hotel with only one room with a King Size Bed for all of us ladies to share at the cost of $180.00.

This needs to be fixed immediately!! ! We need both rooms taken off the credit card. All Charges and the $180 that we had spent at another hotel.
We made sure and filed a report with the police (that you called on us) in case this became a civil suit. We hope it does not come to this, but have already spoken to a lawyer who will take our case, if this is not handled in an appropriate amount of time.

Jennifer Snyder
Jerilyn Clark
Charlene Grinnan
Peggy Price

20

I was in a Holiday Inn hotel in Veracruz Mexico I was treated really bad by the crew at the front desk . I asked to talk to the manager and the manager never showed up I got tired of waiting and decided to get back to USA and file a cumplain.

20

We stayed in room 1063. Noticed tub drained slowly when showering. Reported issue to clerk at 7: 40 AM 9/15. to a polite young African American with braids. Returned at 10 PM 9/15 to find drain not cleared. Reported to manager 9/16 at 830 AM. She was tall with red hair in a bun. She was very defensive, claimed they couldn't contact me because of third party booking (she could have called or texted!) I told her s note could have been left im my room. She agreed. Told me she'd report problem to engineering. That was it. Reluctantly apologized. Acted like she was doing me a favor. I looked at her as I left and she stared back as if to challenge me- for what? This is customer service at HI downtown Denver. I have no confidence Holiday Inn cares about basic maintenance for a room. Even the sink stopper was inadequately attached which I had to fix. I didn't report that issue.

20

Can I do no stars please!!! Lake City Holiday Inn & Suites in Lake City Florida a horrible filthy carpet, 1st impression; disgusting carpet throughout whole hotel, dark rooms, roaches in the room $195 and asking $10 per plate for breakfast, but who wants to eat breakfast where there are roaches? Usually have a nice experience at Holiday inns, but this was anything but.

20

A representative with Holiday Inn, 999 Broadway, Saugus, MA. 01906. Came into my room, (my private space for the night) and STOLE, my granddaughters tablet. Rummaged through my personal things. I am very disappointed because Holiday is doing nothing to investigate this matter. Upon submitting this complaint, I will be contacting the Saugus, MA. Sheriff's office. Thank you.
RESV #: 65110918
REF#: 10529388863

KATHY PHILLIPS
v/r
Very Unhappy Customer

20

In March of this year, we stayed at the Holiday Inn Express in ABSECON, NEW JERSEY. We had an issue with the toilet in our room. The manager on duty JUSTIN DURBIN agreed to discount our next overstay.

On 9/8, I emailed him directly to book 10/11 at a discounted rate. He hasn't responded to my email.

On 9/12, I phoned him & left a detailed message in his voice mail box. He hasn't returned my call.

20

I checked into room 207 on August 28th 2023 and checked out August 31st 2023. Due to the hurricane I was stuck for an extra day and I had to pay full price for my room $158 of which I was told I received a managers special discount since the room was $199 per day (BS). The manager is racist and had a negative attitude, because his hotel was flooded, hot, muggy, smelly just awful from 1am Wednesday August 30th until Wednesday August 30th at 1pm. Of which I was told on Tuesday before the storm hit I would need to pay for another day, since the airport was closed no flights were leaving to Madison, WI. During my 4 day stay my sheets were NOT changed my bed WAS NOT made my trash was taken out ONCE and I received bathe towel ONCE. I had to request bath towels twice and to have my garbage taken out twice. On my Second day I asked the front desk staff the older lady wearing glasses to please have them clean my room and change my sheets and put fresh towels out. I told her I was going out to dinner with my family and that I would be gone most of the day. I returned that evening to nothing getting done. I was pissed even though I asked for it to be done. I received a from the manager on September 5th and he said that he was sorry 2-3 times and that he would not refund me any money or do anything. He said he would speak to his staff about my complaint. I was extremely disappointed and I feel that I was not treated with respect due to me being a black women. I saw how the front staff spoke to others at the desk and I was kind just asking questions about the water, smell and my room not being cleaned. I have that right. If you are a black person DONOT stay there, even though they are immigrants with tan skin they cater to white people not us black people. Don't give them your black money.

Thank you,
Tarlice Griffin

20

Horrible management, horrible co-workers, it’s majority nothing but alcoholics and drug addicts on the job. The use of alcohol from co-workers on the clock, abusing drugs on the clock, thief’s, And let’s not forget about the unfair treatment & favoritism. The women at this company are grown adults and still get a thrill of TRYING to bully & act like high schoolers. Managers and supervisors are aware of disrespectful, harmful employees but yet will not take action. They pick and choose who to punish and let go of for minor situations, instead of punishing the employees that’s causing the problems. It’s Very little pay with hardly any tips if you are a server. By far the WORST, irresponsible, unorganized, unethical company I ever worked for, and/or stayed with.

20

The representative who sold me latitude contract lied to me to get a sale. There is a notation in the contract that I get a $400 voucher. I specially and repetitively asked what the voucher could be used for. I was assured the voucher could be used for site seeing excursions. Come to find out I have to use all of the $400 voucher on dinners at the resort. I have no plans on eating any meals at the resort. I plan on exploring Arizona. I would never have signed the contract and he knew it if I had to use the $400 at the resort. I was very very adamant what I planned on using the money for. The man lied to me to make the sale. I bought a latitude which means not a timeshare, but a stay with a presentation. Be very very cautious when looking at contracts with IHG...they will lie to you to get a sale.

20

At the holiday express inn in Dania, Florida by the Fort Lauderdale airport I was charged for three nights when I only stayed two I’ve disputed the charges to my credit card company multiple times, and they continue to charge the erroneous fee to me.

20

I’ve been here for four weeks. They have one washer here and they have not fixed it.
I also got off work one day and was missing a few dollars and some change. I was saving to wash clothes whenever they would fix the washing machine which they still never did. I complain to the manager and she acted if I was imagining something she said she would look at me give me my money back, but I told her it was not about the money. It was about the principle of someone rambling through my backpack and taking change.

20

Holiday Inn Knoxville North (per Rachel Osborne director of operations) told front desk personnel not to accept coupons for discounts for a Saturday nite stay. Coupon book clearly states "add $20 for weekends ( which I was more than willing to pay as a priority club member 112 575 687) and rooms were available. Front desk personnel on several attempts to book a room clearly stated that NO COUPONS WERE TO BE ACCEPTED ON THE WEEKENDS AND THAT WAS HER POLICY REGARDLESS OF WHAT WAS IN THE TRAVEL COUPON BOOK. This lack of service was all relayed to be my front desk personnel. In trying to speak with Ms. Osborne for clarification of her policy I was placed on hold at least two times before the line went dead. I drove to the hotel to present the coupon book advertisement and was told that Ms Osborne was gone for the day. The young lady at the front desk seeing the advertisement she was just following what Rachel had told her to do! I can understand if no rooms for the rate plus an additional $20 were not available but to deny carte blanche that no weekend rate was even advertised or perhaps available is wrong. You will note that I used a Holiday Inn express 14 August so I do like Holiday Inns, but the Holiday Inn and the manager's integrity at the Holiday Inn North on Merchants Road in Knoxville TN is questionable and not in keeping with the type of customer service a priority club rewards member should expect.

20

I was charged an incidental charge after I checked out of the Holiday inn express on the south side of Pittsburgh Pa, after I had to be moved to 3 different rooms and refunded my original payment. The hotel manager Betty is extremely unprofessional and was mad that I had to be refunded my money so then accused me of smoking in my room and charged me $250.00 and the hotel refuses to refund me my money!! The hotel was not up to par and found a way to get money out of me by way of false accusations!! Will be looking into legal actions!!! These are pictures the hotel manager sent me from her private cell phone and I am not a smoker and did this is not my garbage!!

20

Upon checking into our hotel (Holiday Inn Oak N Spruce Resort) in Lee Massachusetts, on August 10th 2023. We walked into our 2 bedroom villa to a running Ozone machine. My husband, myself, my two daughters (and I am 21 weeks pregnant) were completely unaware of what an Ozone machine was. We started unloading all our items into the rooms. I honestly thought it was a fan (as it blows out cold air) about 10 minutes later my friend who was staying with us and had been unloading his car, walks in and says that’s an Ozone machine/ immediately unplugs it/ tells us to open any doors and windows and to step outside. That these machines can cause lung damage/death. I did start developing a sore throat and cough later that night. (Unsure if it’s related) my immune system is down being pregnant. He contacted the front desk and they had someone from house keeping come remove the machine. My friend mentioned we needed to let the room air out. (The hotel staff didn’t mention that) so we left and went to dinner to get out of the room. While at dinner I started researching Ozone machines (sense I never heard of them before) and learned you should let a room clear a minimum of 4 hours to let the oxygen return to the room. So upon returning back from dinner (about an hour and a half or two later) we called the front desk AGAIN and told them we are supposed to let the room air out after running those. So they finally moved our room to a presidential suite. We waited about another 20 minutes to half hour to get confirmed and moved to a room. I made my kids stay out on the deck. Again the hotel staff never mentioned we needed to stay out of the room while the oxygen levels returned to normal. It has been on my mind all weekend about how If my friend wasn’t with us we probably would have all died. The GM of the hotel Cindy Coach. Was extremely rude… she had a very unprofessional attitude towards the whole thing. She even turned to me and said “you wouldn’t have unplugged the machine?” And I said no…. Why would I think a hotel would leave a dangerous machine in a room. I honestly thought it was a fan (they blow out cold air) she was incredibly rude. If we didn’t call back down (after I learned about the time frame you should wait before going back into the room) the hotel wouldn’t have done anything! They would have continued risking our exposure. Because again… they didn’t even move our room until we called back after dinner (after I read about them at dinner). The staff who picked up the Ozone Machine, also seemed to be completely unaware that they were dangerous. I can not believe the negligence of this hotel and the lack of care. I definitely would never stay at this location again. And they should have an entire training on ozone machines/risks/ and safety measures. If someone could please contact me in regards to this complaint it would be greatly . Thank you.

20

I am writing to express my deep disappointment regarding the recent interactions I have had with your events team at the Holiday Inn Bur Dubai. As a prospective client interested in hosting my upcoming wedding events at your venue, my experience thus far has left me with significant concerns about the level of service and professionalism I can expect from your establishment.
My journey with your team began when I initially reached out to Sahad from your Dubai branch on July 2nd, seeking details about your wedding venue. Regrettably, I did not receive any information from her following our conversation. On July 5th, I decided to visit the property in person, during which I had the opportunity to discuss my requirements with Sahad. She assured me that she would promptly provide an initial quotation for my consideration. Despite a reminder from my end, I only received the initial mail after my visit and reiterated my request for further details on July 7th.
My concerns deepened as the lack of communication persisted. Despite my attempt to clarify details and express my intention to book Holiday Inn for two functions, I did not receive any response from Sahad. Following further attempts to reach her on July 9th and 11th, I was assured that a response would be provided shortly. However, as of today, July 14th, I have yet to hear back from Sahad regarding my inquiries.
Additionally, my engagement with Farooq from the Holiday Inn Bur Dubai regarding room rates for a potential booking of 10 rooms has yielded similarly disappointing results. After our initial conversation, Farooq expressed his intention to get back to me with the necessary information. Despite my follow-up through two reminder WhatsApp messages, I have not received any response from him either.
I am writing this email not only to express my dissatisfaction but also to highlight my concern that the level of customer care and responsiveness demonstrated by your events team does not align with the standards one would expect from an establishment of Holiday Inn's reputation. As a potential customer looking to entrust my special occasions to your venue, I find it disheartening that my inquiries have been met with such neglect.
I sincerely hope that this email serves as an opportunity for reflection and improvement within your events team. While my experience thus far has been far from satisfactory, I remain open to a resolution that could reinstate my confidence in considering Holiday Inn Bur Dubai for my wedding events. I eagerly await your prompt response and resolution to the issues I have raised.
Thank you for your attention to this matter.

Sincerely,
Howra Doriwala

20

Missing jewelry and no one has followed up with me on what the resolution will be.

20

Made reservation for Rolla on 7-29. Advised we had a dog. Reservationis made reservation, which, btw is a call center, not the hotel itself. Arrived around 7:00 p.m. At around10:30 p.m. front desk girl bangined on our door. She advised my son that she had numerous complaints about our dog and that she had ALREADY called the police and dog pound and we had to get out, that pets weren't allowed. A few minutes later I went downstairs to talk to her to find out what was going on and she advised no pets allowed at Rolla. I told her I advised the center of the dog and they said nothing to me of no pet policy. She wouldn't hear it. She then threatened to call the police and dog pound (after she said she already did) and we had to leave. We did, went to get gas in Rolla and had to drive 4 1/2 hours to Peoria, which was our destination as we could not get another place to stay that late. We had already been on the road 10 hours. She refused to give me any paperwork and refused a refund.
I filed a complaint with my credit card company and with customer service in Atlanta. The manager in Rolla refuses to return my money. I even offered to pay for the 3 1/2 hours we were there, which seemed fair to me. I have been advised in an email I will get the dog deposit back of 150.00 but that is yet to be seen.
The manager in Rolla tells corporate we arrived at 4:00 p.m. (she also stated 4:30 pm) and left at 1:00 a.m. (also stating we left at 1:30 a.m) and is keeping the money. She didn't run my card until 2:14 a.m. per my credit card company which helps her to back her story.
I have time stamps when we got gas in Rolla, a phone call to my husband at 10:30 p.m. to tell him what they did, a time stamp on gas receipt in Williamsville, Illinois at 1:30 a.m. and a neighbor in peoria to attest we arrived at 3:00 a.m and text o my husband at 3:02 am we arrived.
We cannot leave Rolla at 1 or 1:30 am and also be in Williamsville, Illinois at the same time.
I asked for a refund and am being refused. I advised I would pay for the 3 hours there and no response.
We have requesed from my son's credit card company the time stamps for gas at Rolla Missouri and from Williamsbille, Illinois.
The email chain concerning this incident is a pdf file and apparently I cannot upload to this filing otherwise the email chain would show what has transpired.

20

When checking in the cashier told me I had to have a card no cash , so I had to go across town put money on a card then when I came back , he couldn't get the card to run. He then gave us a room. My teenage daughters stayed here I went to meet friends and when I came back he tryed to run card again and still it didn't work. The cashier then became rude telling me that it was my fault the card wouldn't run. And he was going to make us leave if he didn't get some form of payment. So I had to call a friend and try to use there card to pay over the phone then the cashier told my friend there card wouldn't run either. Then the cashier gets on the phone to find out how to run the card. So it was him along not knowing what he was doing. I was embarrassed and humiliated by this cashier for something he was doing wrong. And having to call a friend and ask for help was very embarrassing.

20

08/05/2023 - 08/06/2023

Holiday Inn Express & SuitesCalgary Airport Trail NECalgary, AB
Hotel front desk:1-403-2747800
Confirmation Number:66489945
Cancellation Number:53510054

My name is Satheesh Oommen. I booked a two rooms a month ago for my parents who is coming to Calgary for a visit and the reservation under my name under holiday inn "friends and family rate" . The reason I booked early is because in summer time, Calgary is very busy and its hard to get a room. On July 31st when I came back from Atlanta, I have a message in my phone that my reservation was cancelled. The reason for cancellation was my visa was declined. I called back on Tue Aug 1st to the hotel and they told me they cannot give me another reservation because they are all sold out. They should have contacted me by email rather than phone call to give me a chance to give another credit card before cancelling my reservation. Holiday inn has a policy that customer can cancel the rooms with in 24 hours notice. Now they cancelled my reservation and I couldn't get an accommodation at the last minute. This is so ridiculous from Holiday Inn. I thought holiday inn has a reputation to take care of the gold star customers. I want to know what you guys will do to reinstate my reservation or I will go and make it further so holiday inn customers get justice for their online reservation.

Thanks
Satheesh Ooommen

20

The Staff at this Hotel are stealing customers card information and making fraudulent charges with them they wiped out my account!!!! I had to cancel my card and had to get money wired to me so me and my two children could get gas to get home from our trip! I contacted them upon arriving home and still have not received a call back from management regarding the matter!!

20

The first room we were provided the a\c did not work, the tv(probably a 36-40" did not work, the chair had an old cusion that had tears on it and was stained in several places as well as the carpet. We were then moved to a second room with a 25" tv. No monetary reduction was offered for our inconvenience. We weren't offered any assistance making the move and the clerk simply stated she was sorry. We stayed in an express last night and it was the best experience we have had in a long time. If this hotel in Twin Falls, ID is any indication of what's to come we will not utilize your company again.

20

We have been staying at the holiday Inn express 199 E Bay st Savannah every July for years. It must have a new manager because this year it's terrible. Elevator out for months, ice machine on more than one floor not working. Breakfast gone down hill. Last year here for us!

20

I made a reservation through booking.com to stay one night on July 16 at Holiday Inn Express Colwood Victoria BC . Then my husband found a better deal . He booked it with the hotel directly . So I cancelled my reservation. However, after we checked out,I noticed that my credit card got charged $303.67 . I contacted both booking.com and Holiday Inn. They told me the reservation has never been cancelled. They charged me for no show fee. I explained the situation to them but they refuse to issue me the refund. I also called their customer care , they can not do anything either. The front desk manager is very rude . The experience with holiday inn is horrible . I will never book with it again!

20

There's no problem with the hotel. The problem is with the web site they use for booking.

When I tried to make a reservation last week, I was repeatedly told to sign in so that I could claim the points I'm supposed to get as a member. I got absolutely nowhere, and ultimately it was the front desk staff who added them to my account. (Also, it took about 12 hours for them to send an email confirming my reservation.)

I wanted to check this today, but it was impossible to sign in. When I tried to lodge a complaint, it similarly went nowhere.

20

Room was not cleaned on Saturday July 22,2023. Checked in Friday July 21,2023. Left to go to an event came back that night. Bed was still unmade towels were not replenished dirty towels were still on bathroom counter where they were left by me. Called down to get fresh towels and washcloths had yo wait an hour because I was told they were in drier this was 10:00 pm. Lady brought me 1 washcloth and 1 towel I told her I needed 2 she said why? How many in your room? I said only me which it was but if you need to know I use a wash cloth for different parts of the body as any normal person I hope does. You do not wash your face with the same washcloth you washed your private areas with. Just Nasty if you do!!! Very rude person who brought towels and condescending and intrusive. Not A Hsppy Guest. Phone rings a long time when you try to call front desk. Key card doesn’t work when trying to get into room. Will never stay here should have stayed at Marriott!!!!

20

Bed bugs in the hotel. We will provide proof once we are contacted. I’m a representative of my sister who stayed in your hotel and nobody contacted us regarding this complaint. I spent hours on the phone and absolutely no one seems to care. Your calls are all outsourced and the hotel manager has been completely negligent of this matter. I am horrified and outraged and trying desperately to deal with the hotel so we don’t have to post it on social media and then get a response from the corporation. Please contact as quickly as possible. . Thank you.

20

My reservation room was resold when I finally got to the hotel at 4:50 am july 16 Sunday. Come to find my room was no available so we couldn't checked in until 7am the overnight personal told me so we had to sleep in the lobby then he gave us a temporary room because breakfast was going to start around 630 am so then we got a temporary room when taking my luggage I forgot mine and left it outside the door,not realized my luggage was not in my room when I look. So I went to the front desk ask if anyone seen my luggage or reported in the morning crew told me no. I had all my clothes sneakers all my belongings in my luggage so I requested to speak to the manager they told until Monday morning, I request to the manager on Monday she was not available and the front desk told they have no idea when she coming in. So Tuesday again requested to speak to the manager Raymond didn't know what time she was coming in I told going to call the cop because this is ridiculous no clothes or nothing I have to gonout and buy clothes to wear for that day. I'm here until July 25 at the holiday inn express 7276 international drive orlando florida. Then finally they gavevmy original suite the toilet handle is loose and the bath tub supposed to be like jet stream water that not working housing keeping come because I have to requested them to come in. I hope there something can be done or compensation for my missing or stolen luggage. Terrible services so far !!!

20

We stayed at the Holiday Inn Express in Shawnee, OK on July 13. Our room had a major leak from the air conditioner which had a puddle of water around the bed, both beds were sunken in the middle very bad and there was no telephone in the room. As someone who works in the hotel business, I would have considered this room not-rentable. It was room 404. Luckily everyone has a cell phone nowadays, we called and asked to switch rooms but there was no more available . It was definitely not worth $198 for the night. I am asking for full refund or at least a discount.

20

Atlanta, GA. Hotel was being "renovated." Still letting guests stay there. I booked a double queen room and it was sold off. Was given an adult bed suite. I didn't want that. They never tried to find me another room that better suited our needs. There were pubes on the counter when I was checking in. I should have walked out right there and then. The lady doing check ins wasn't even wearing a bra. This is the Holiday Inn standard? The bathroom had NO toilet paper in it. NO shampoo/conditioner/body wash. (I had to get these off the cleaning cart that just so happened to be in the hallway). Asked for more toilet paper and the employee gave my husband major attitude (the same one that wasn't wearing a bra). Place wasn't clean. Noticeable stains on couch in our room. Whoever painted the room didn't complete the job. Silicone caulk holding the bathroom shower "shelves" up was so obvious that it looked like a four year old was in charge of the renovations. The breakfast area each morning was always left dirty from the day before. Breakfast didn't happen until 7 am on Saturday morning. Website said 6:30 am. Breakfast didn't start until 7:22 am on Sunday morning. Again, website said 6:30 am. There was a huge basketball tournament in town, and because breakfast was never happening on time, people were having to leave without getting their complimentary breakfast, because they had to head to the Convention Center. On that Friday, everyone was given a note that said the water would be turned off from 9 am-3 pm. A hotel stay...with no water for six HOURS....and we are still being charged full price and not compensated? I let the front desk know that I was wanting to speak to the manager and one was hardly ever there. She asked what my issue was and then gave me a card. I emailed the name on the card that same night. I have yet to receive a response. I have stayed at MANY Holiday Inn Expresses throughout the years, and I have NEVER had an experience like this. This was appalling and upsetting. I was saw that my card was charged two different times. My stay was for three nights. Why would it be charged twice and with different amounts? This experience was so bad that I'm not sure I will ever stay at another Holiday Inn Express again. Someone needs to go to this hotel and bring it up to the company's standards. I have pictures on my phone that I am more than willing to send over.

20

Sir, My children went to Dallas, TX to attend the National Native Youth Convention. They left South Dakota this morning planning on arriving in Dallas to spend a great time there. We had made reservations a month ago. When they arrived there to night they discovered that they had given the rooms away. Now my kids are in Dallas, at dark, with no place to stay. How could this happen! I want this delt with immediately! I want their rooms ready and waiting for them. Thank you.

20

Hello,
My complaint is regarding fraudulent activity on my Master Card Credit Card I left on file. My family went to a family reunion located in Vicksburg, MS. They stayed at this location

Holiday Inn Express Vicksburg
4330 S. Frontage Road
Vicksburg, MS 39180 US
Front desk: 16016348777

I wasn't there and my credit card was here in STL, MO. in my desk drawer. I completed a form sent to me via email to place my card on file . I filled out the information requested , scanned and emailed it back as requested. This is a newer card that I hardly ever use. Tuesday July 4, I received several alerts on my cell phone about possible fraudulent activity on my card from Citibank, Master Card. After my verification I was informed my credit card was used in Bentonville, AR. The representative informed me someone attempted to purchase items at Walmart.com as well as DoorDash /Uber Eats. I was sitting in my living room here in STL, MO. My husband was ill so we didn't go to the family reunion. Up until this point I have never used this card. Previously I was sent a text and email regarding a survey about the services and the accommodations while at the hotel.. I called my sister who actually stayed in the room I booked and she actually loved it! I called the front desk to let them know of the survey my sister gave them because our power had been out since Saturday 2nd due to a severe thunderstorm/ Category 1 Tornado.. To make a long story short when I called to give the results of the survey I also informed the young lady I spoke with about the fraudulent activity on my credit card she was "MUM" about it.. I explained to her that the credit card company contacted me about the activity on my CC and it was now deactivated. The representative from the fraud department inquired about if I had used it to book the room at the hotel and I confirmed that I did 2-weeks ago June 17, 2023 and I provided and signed a form sent via email.. I explained to the representatives my suspicion about the hotel reservations and she confirmed my suspicions and confirmed the activity is still under investigation and I will be updated via mail. I must say this situation makes a person/customer very uncomfortable with providing hotel clerks with your personal and confidential information . From hence forth I will certainly be more vigilant with getting the person's name and ID number when providing my personal and confidential information. I wanted to inform the corporate offices of The Holiday Inn so that you are aware of the situation. Unfortunately I have been informed this has happened before to other guest. What a SHAME!!

20

I understand your Holiday Inn Express has rules and regulations however, I will never book another stay with you. The reason is we booked a room for one night for our anniversary and unfortunaley had family emergency come up the morning of our trip. This was unavoidable. We live on a fixed income and now having to pay 222.00 for a room that we could not use is very dishearting. When I called the attitude of the clerk made me feel like it was my fault we now would be charged the room fee. I am sure that as busy as the Wisconsin Dells is rebooking and utilizing the room would be re-booked.

20

In June 22nd the manager at the Danbury Holiday Inn (his said his name is Steve S.), walked into the adjoining restaurant (Hungry Pot), and approached me and my friend. We had been eating at the restaurant with our kids. Steve said he had recorded a video of our two 13 year old sons vaping in the restaurant bathroom, which set off the fire alarm at the hotel. When my friend and I asked to see the video, he refused to show us anything. When we pressed further, he said the video doesn’t show them vaping but rather them exiting the bathroom when he walked into the bathroom. He was recording a video of two minors in a bathroom without the parents’ consent?! Not ok. And, our boys don’t vape (and if they did, they wouldn’t be stupid enough to do it in a restaurant bathroom when their parents and little brothers were a few feet away). I understand Steve’s frustration with the fire alarm, but for him to accuse our sins of vaping without specific evidence (walking out of the bathroom when the alarm was ringing doesn’t mean they were vaping, there had been other men in there who exited before our sins did), and to video record minors without consent and then refusing to show the video to the parents is highly inappropriate and unprofessional. I don’t want him to get fired, he was just doing his job of protecting the hotel, but he should get some coaching in how to handle such situations appropriately. And how does he know it was vaping that set off the alarm, the hotpot restaurant was so inundated with smoke we were coughing throughout our meal, the ventilation seems to be a problem, maybe that set off the alarm?

20

Was rented a dirty room hairs all over sheets comforter dirty I asked for a new room was told no and given sheets to change my bed I just paid $97 dollars for a room that was dirty and I had to work what’s going on here? This is the second bad experience I’ve had at this location

20

My husband & I had a reservation to stay at the Holiday Inn Marina IHG in Corpus Christie on May 19 for 1 night. The itinerary#: H6675813 and the confirmation #: 603694526, The total for the 1 night was $305.38. Our stay was fine. The problem is that when we got our credit card statement in we were charged twice for the 1 night. I called the phone # associated with the charge on our statement and gave the lady all the information she asked for. She stated it would be looked into and an email would be sent. No email ever came and so I called back on Fri. June 2nd. I gave that lady the same information and was told the exact same thing. We have never heard back from anyone thru email and I don't know who else to contact. Can you please help me get this issue resolved and out money refunded.
Thank you sincerely,
Shae Brown

20

This is for the Independence Holiday Inn express. We have been speaking to Laura and did book an event for my Mother in law. Covid was still a concern so we decided to just use the money we put down on the party and use it for something else. We tried doing that and Laura pretty much said we lost our money. She verbally gave us the ok to use it towards another event and to just call her when we decided. Today she pretty much said we lost our deposit and could not tell me where this money went to. Maybe her pocket is to why it was easy for her to tell me we lost our deposit. She did not say we had a time limit when we told her we would do another event and not the bday party as originally planned and just said to just let her know when we were ready. What a rip off!

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I have never been treated with such disrespect in my life and I travel all the time . When we checked in I was given a different rate then what I was quoted. The girl at the desk called her Manager. Supposedly she was the General Manager. She put me on the phone with her. I was very polite. She was extremely rude . Basically I asked her why I was getting a higher rate than what I was quoted. I even showed the girl behind the desk my conformation email with the rate on it . This Manager said to me very smart & rude "I'm not gonna change your rate. Go stay somewhere else." I told her I was going to report her. Her comment was while laughing g " Go ahead . They won't do anything " We had no choice but to stay there. The other hotels were booked. We are traveling back on July 7th thru the 10th. We would like to stay there but I Refuse to do this Manager. She is clueless as to how to speak to customers. I'm an A.E. If I dare speak to any of my customers like She did I wouldn't have any customers left. I would appreciate someone that is over her to call me about this issue.

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I was at your place in Chesapeake, Va on Gum rd. What I experienced was horrible. In the dining area the hot food was gone and the girl wouldn’t make anymore. The same girl was yelling at another lady for having her service dog there. She didn’t stop to listen. All she did was holler at the lady to remove her dog. She needs her dog. The girl in the food area was rude and just horrible to the guests. She also told us her daughter was the general manager as though it meant something to us. I think that somebody needs to do something about this situation because it doesn’t look good at all for your business. Treating a disabled lady the way she did is absolutely unacceptable. There wasn’t anyone at the front desk when I tried to get some help either. This was earlier 4am and then at 8am. No one in sight. Anyway, it was on Saturday May 27, 2023 Memorial Day weekend.

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To advertise a price for being a veteran, after a long drive get to hotel to be told the price has doubled because of my husband didn't have travel papers, he is 70 yrs old & a veteran how would he have travel papers? He served his country & his veteran status is on his license. Personally after living n this area for 50 years before we retired, the hotel, the customer service makes Hagerstown & the Holiday Inn gives a horrible representation of this area. This area needs customers badly, and after my experience I would use any hotel other than Holiday Inn. My husband is very involved n veterans affairs & wounded warriors, we will be submitting our experience to these wonderful vets and we will be sure to tell them how the Holiday Inn treats their veterans, they lie & have no respect for these individuals. Read the reviews on Yelp, there many more people that have been treated just as bad as us, surely you can read. Price, service & hotel are horrible!

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Booked our room for March 31,2023 confirmation # 45852837 and April 15,2023 Confirmation #44602647 in January 2023, asked for a early check in and was assured we would get a early check in both days. Arrived in Ft Lauderdale March 31 at IHG 205 N Federal Hwy at 11 am and was told there wee no rooms available and had to wait 3 hrs for a room, Alexis was soo rude and the place was dirty, worn furniture and furniture was dirty, not the IHG we are used to staying at. at check out I told Alexis we wee returning April 15 after cruise and we would be arriving at 9 am, she says she would have us early check in, when we arrived April 15 there wasn't any rooms available and had to wait 4 hrs to get a room, when we told Alexis she assured us we would have a early check in she laughed and mocked us, the cleaning girl was down at the front desk talking to Alexis for 1/2 hr and when we asked Alexis again when we would have a room she asked if we were special!! I had a complete hip replacement, age 79 and no I'm not special but when I'm paying 342.00 for a room in a dirty hotel then I expect some kind of service.. My wife and I were so distraught and upset, was ready to call the police on this woman Alexis.. We asked for the manager and was told he was busy.
Will never stay in a Holiday Inn express again!!
the service we received was like a Red Roof Inn not a Holiday Inn Express. Somone needs to go check out this hotel as it puts a bad name on IHG.. especially with people like Alexis working with the public...

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Behavior of Front office manager was rude and she nor staff acted in a professional manner. We always stay at Holiday Inn Express and were never disregarded as we were by Ms. Judy Johnson, Front Office manager........We made reservations for one night over the phone and were not told renovations were being made at the mentioned Inn. Renovations did not bother us as we entered the lobby and we did see the taped up computer printout informing us of the renovations. We checked in and found the room to be not ready for occupancy but did think it was clean. There was no counter space for any of our personal articles, no clock and other items were not provided in the room. The following morning we nicely mentioned the above complaint to Ms. Johnson and she disregarded our complaint and took no consideration to appease the situation. We asked for a reduction in the cost, but got absolutely no where with her. Two staff sat around drinking coffee and enjoying dinner. I do think you would want better behavior from your staff and this is not how we are treated in other Holiday Inn Expresses. We are IHG Rewards Club members. We stayed the evening of May1, 2023 and checked out May 2,2023 and the room number was #318. Thank you for your time and consideration. Stan and Sue Goleb, 643 Chesapeake Ct., Hermitage, Pa. 16148

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I checked into the holiday inn express towson md on line on 5/19/23 on line. I requested to change the credit card on file. Upon checking in I noticed that the original form of payment was on hold. I was assured that the request was made. Upon checking out I was again told that the account was not used. I called the manager Mark and he was both rude and dismissive. Offered no resolution. Still waiting for a response from corporate. Horrible customer service .

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When igot to the hotel there was little bits shit in the toilet the sofa bed was dirty and the carpet was dirty iwas so happy to leave I got a rash all over my body I think a dog had been in the room I did ring up after my stay and the manager said that should complain straight away I came to Birmingham for my mother's in law funeral so mind was some where else I can believe the manger said this my whole body got a rash on it and its very painful iwoul like a refund

20

We do love your hotel. Although last night we weren't too happy. We stayed in Lafayette Indiana. When we arrived there were a group of youths loitering and playing loud music until midnight. We reported our coffee pot was missing and no apologies.

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Hello, my name is Josh Smith. My wife and I recently stayed at your establishment off of 114 and esters. Irving Texas. Explanation of smoking fee would be very much appreciate it. And how it is determined. Certified? Air sample reading machine, parts per million? Very curious and exactly how this is determined.

I have rented many hotel rooms. I’ve gone to many events. More shows, concerts, racing events, family affairs. This was our first time to use Holiday Inn. I can honestly say the experience was not pleasant for the initial check-in, and especially for the fees that came after check out.

I have digital documentation via Facebook that for the last 10 years I have been a non-smoker. My wife also.

We recently got charged a smoking for you in a room.
I feel this is a retaliation for you because the first room they gave us smelled horrible. And was a double bed. We requested a king size. At which point when we went down to notify the clerk. He was not happy, and he also told my wife it was her mistake because she used a third company to book the room. My wife went to holidayinn.com,holidayinn.com sent her to a sub company. And my wife knows I’m very particular. I do not like to use sub websites. I prefer the real McCoy. And so does she

The manager of that location has yet to speak with me or my wife concerning this issue

I am required by the department of transportation state drug test regularly.

So other than smoking tobacco, or smoking drugs. I would like an explanation of what the smoking fee charge is in reference to.

Because, like I said, I have digital documentation that we quit smoking 10 years ago. I would like to know who is certified in the area of smoke detection, and how they get certified.

As I realize you’re not at this location. The hotel smoking area is just outside of the front door by the clerks desk. I do not see how the clerk or front desk operator is able to determine any smells with the way that the north wind will blow the smoke directly into the lobby From outside smoking patrons

My wife and I use the vapor machines. Your digital recording will show that we went outside to smoke in our machines.

I’m going to follow this letter up with the Better Business Bureau. I realize you’re not going to give me my money back most likely. But I find it very strange that I’ll be in charge a smoking fee,

I can only imagine what kind of food I would’ve been charged today reheated a sauerkraut bratwurst

I can also ensure that if this fee does not get returned. We will never visit a Holiday Inn or a sub company of them. This is ridiculous. I wish you would just charge me for the room being messy. That I could at least justify and possibly understand . But once again, I have digital documentation that we gave up tobacco and tobacco products 10 years ago.

Any response to this matter would be very much appreciated.

20

I checked into the Holiday Inn Express at 11370 Days Court, Waldorf, MD on April 28th, 2023 and checked out April 30th, 2023. I am a loyal IHG and have stayed at multiple Holiday Inn Express hotels. This has been the absolute worst experience I have ever had with any hotel. There were bugs that resembled ants crawling on my sheets. I did not see them until Saturday night. I felt them biting me my first night on Friday. I woke up with bite marks on my ankles and toes. On Saturday night around 1 am I felt something biting me. I pulled the comforter back and notice more bugs crawling on the sheets. Needless to say I had to sleep in the chair in the room. I tried calling the front desk from the room...THE PHONE DID NOT WORK. I was too afraid to leave out of the room, because my room #201 was right by the back door. Someone attempted to open the door to my room for at leas one minute, afterwards, they walked out of the back door to the stairwell. There was also a domestic disturbance with guest screaming and cursing the remainder of the night, so much that the police had to be called. The atmosphere was UNSAFE and UNACCEPTABLE.

Upon check-out, I informed the from desk about the bugs, the room phone not working and the disturbances all night. The clerk was not surprised. She mentioned that they have been having problems with guest selling drugs and prostituting out of the hotel. Now I understand why I saw multiple individuals walking behind the building late at night.

As a frequent traveler for personal and government work and as a single woman, I should never feel unsafe during my hotel stay. Holdiay Inn Express corporate umbrella will suffer lawsuits from guest if this type of service continues to take place.

As a federal employee and Security consultant there are so many areas that require improvement at this hotel, to include security and safety, hospitality, cleanliness and professionalism.

I hope this message is not overlooked because the hotel is not putting safety and cleanliness first.

Signed,
Concerned Guest

20

Very disrespectfull staff

20

I called for a free shuttle . The first 2 calls, ,they said someone was coming soon. On the third call, it rang 25 times and no one picked up.After one hour of waiting late at night as a single woman , I got a taxi at a very very expensive cost. This was unsafe and costly.

20

I am trying to reach someone at Holiday Inn’s corporate about the lack of help and respect we have received after miscommunication on the hotel’s end.

We have been fighting this issue since December 2022 and the offer extended to us based on that is insulting. Here was the response your manager gave Amex when I originally tried to contact them. “We understand the importance of getting a refund due to extenuating circumstance, after speaking with Holiday Inn Express And Suites Detroit Dearborn, an IHG Hotel they have told me that they are holding to the original cancellation policy for your booking and declined your refund request but in exchange they are allowing you to have a 3 nights stay in same original location that is valid to use until December 31, 2022.”

Not only is that unacceptable. But we paid for 6 days and we’re in town for a funeral. I will never have a reason to travel back to Dearborn because my Grandmother is dead.

Below is a full recount of our original complaint once again:

This is in reference to CONFIRMATION NUMBER 72429532066200 for a stay between Nov. 13–Nov. 19, 2022 and a pair of stays booked Nov. 12 and then Nov. 13 – 19 and a second Nov. 15-19 at the Holiday Inn in Romulus. The reservations and bookings were made under the name Orville James Butzin and paid for with an AMEX credit card. I can get more specific details if necessary.

To whom it may concern,

My fiancé and I traveled to the Detroit area for the death of our grandmother and booked our hotel via Amex Travel because it was the easiest way we could find to get one at the last minute – but we were unable to choose that night. When we went to check in at the hotel in Romulus (8400 Merriman Road) to see if we could add that night on Saturday evening (Nov 12) and the man at the counter told us he saw our reservation, but he couldn’t add to it because of how his system worked. He told us he could book a single night for us – and that we just needed to come back to the desk in the morning, “check out” and then tell them we wanted to check back into the same room under our new reservation. He even said he was making sure that the room we were in was the same one, so we wouldn’t have to switch rooms the following morning. He clearly stated he saw our reservation but that it could not be adjusted – and even though the charge was nearly $50 more for the night than we booked at, he told us it was because it was Saturday and we needed a place to stay.

The next day, when we went to “check out and then check in” the lady at the desk informed us that we didn’t even have a reservation. She was helpful in trying to go through our emails and determine why the reservation wasn’t showing up – and when she realized it was made in Dearborn she took the time to call over to that hotel and request that they cancel their reservation so she could move it over to her hotel. The person she spoke with told her that it would not be a problem, but that we had to wait until her manager arrived (after 3p) to call back and finish canceling. Based on that phone call, we booked a new reservation for the week at the Romulus hotel, thanked the lady at the counter and went over to work on funeral arrangements. Paying AGAIN for our hotel stay, under the impression that we would receive a refund on the first one. (The second one we booked was still more than before, but we didn’t want to move hotels if we didn’t have to).

We called the Dearborn hotel after 3pm and were informed that because we booked through Amex -WE- could not request the refund, but that we could have Amex call the hotel and take care of it. So we called Amex, went through the process of trying to get them to call over and by the time they called back to the hotel they told us the manager was gone for the day. He was to arrive again between 10a and 3p the following day. I had already spent hours on the phone but was promised multiple times we would be okay and to just stay where we were, so we let it go.

We called back the next day at around 11a and spoke to Amex. They tried to call the hotel multiple times and eventually got through. The hotel once again told them that we had to call back later when a manager was available. At this point we had never checked in at Dearborn and had officially paid over $1100 for hotel rooms we were not using.

On Tuesday I called Amex again around noon. After being on hold for over 45 minutes, they finally got through to the Holiday Inn – and we were told that the manager there was very rude and refused to refund us because “we should have read the fine print”. He said it wasn’t his problem.

At this point, I’ve spent countless hours back and forth between Holiday Inn and Amex – when I should have been spending time with my family after my grandmother died. Amex told us they were filing a formal complaint, refuting the charges and that everything should be okay. He said, and I quote “I have proof that you tried multiple times to fix the situation and were lied to.”

Our alleged “formal complaint” through Amex came back within 24 hours with a simple response stating that Holiday Inn denied our request and that there was nothing else they could do.

Please help me understand what we can do at this point. If the man working the front desk the night, we showed up had simply told us that we had the wrong hotel – instead of telling us he “saw” our reservation but couldn’t update it – we would have drove over to the other one and not though twice about it. If the lady, the following morning, had simply said “there’s nothing we can do” – we would have been a little annoyed to move, but we wouldn’t have booked a second set of rooms and we would have checked out and drove over to the other hotel.

If this had been a matter of paying some sort of “cancelation fee” – I probably wouldn’t be sending this email. I realize mistakes were made in my booking abilities, but it was 10pm and we had just driven 6 hours from Indianapolis because our grandmother had passed away. We were tired and I’m not familiar with the area – It was an honest mistake while booking. All I was asking for was some decency and assistance, and if we had not been led to believe that we would be granted that, we would have just moved hotels and never had an issue.

We were still staying at a Holiday Inn Express – we were just at a different one in town (One that appears to be about 20 minutes away from the one we stayed at.)

Please tell me who I need to contact to escalate this issue. The amount of money, time and tears I have shed over this issue is concerning and I feel like we have been lied to and treated very poorly. I have spent hours trying to figure out who might be able to help and I keep getting the runaround every time I reach out to someone.

Thank you and I look forward to your quick response.

Orville & Katie Butzin

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Hello,

I'm writing today to express my total displeasure with your property in Nassau, Bahamas. My wife and I stayed there on Thursday evening March 30th for one night only. We were in town for an awards dinner at the COVE and wanted to spend one more night in town. When we arrived at the property, we were totally shocked. The first room they put us in which was room 407 which was completely disjointed. The queen bed was on one side of the front door when you walk in and to the right of the front door was the sitting area. If you look out the window from the sitting area there was tons of pigeon dung along with the associated pigeons. Not a good presentation.

I spoke at length with JohnLee, (female associate at the front counter) who was a young girl that's only been there for a few months. She went out of her way to make our stay pleasant. She is to be congratulated for being such a great advocate of your product. That was the only bright spots in this whole encounter. She had very good customer skills and made me feel more at ease.

Once JohnLee knew that I was displeased the manager allowed me to look at another room that would be an upgrade which looked better than what we had. I chose to go with that option. My wife and I went to lunch and when we returned a few hours later room 311 was ready. The room was better but yet still lacked the quality and consistency that we've become accustomed to with an IHG product. A picture was missing from the wall in our room. The door to the bathroom stopped midway where the toilet sat and wouldn't open any further. There was scum in the drain screen in the tub which had not been cleaned out which allowed the tub to fill up with water upon showering. There was no cold water in the shower at all, only hot. The sink basin did have hot and cold water. In the morning while sitting on the toilet I notice a roach crawling through the sink. I quickly killed it but was disgusted by the fact that it was even there. There was something slippery on the tile floor between the two queen beds which made us have to keep our shoes on the whole time we were in the room. There was one positive, however. The air conditioner in the room was excellent.

We asked the chamber made for an extra towel and she didn't have any extras. She had to give us a little throw matt that you put in front of the bathtub.

The exhaust fan in the bathroom ran 24/7. I could not find a switch anywhere in the room to turn it off.

The ice machine 3 feet from our front door was also out of order. I had to go to the 5th floor to get ice each time.

I have pictures of everything that I am describing in this email. I was limited by how many I could upload. I would be happy to forward them all to you if you so desire. I am not a complainer at all, but I must say this is the one of the top three worst hotels I've ever stayed at in my life. Again, this is no one reflection on the employees at this property. They were all excellent and tried to do everything to accommodate us. JohnLee in particular should be recognized for going out of her way for me.

I look forward to your reply on this matter. This will not make me want to shy away from the further use of IHG properties, or Holiday Inn for that matter It's just that I believe that your branding has been damaged by this property being listed as an IHG / Holiday Inn property. There is a level of expectation that one comes to expect with branding.

Thank you,

Bill Loch
15 Wallace Grove Lane
Milford, OH. 45150
513-444-6781
Bbbloch2004@yahoo.com

Membership # 220662655
Conf. # 41914240

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We check in on Saturday April 1 the clerk stated we were lucky because she had only one room available which was not true!due to a Taylor swift's concert and a baseball game but she say the room did not have a door to the rest room she would discount the room due to it not having a door that instead of the regular room rate which was 205 I believe she say she say she would give it to us for 150 which my bank statement says 195 she lied! Broke tv on the floor in the room no coffee pot but everything to make coffee! Television was not working !no microwave! Air-condition not working properly! People running up and down hall all night! Worst stay I have ever had!

20

Called three times to make sure our room had a roll in shower. My husband can’t walk and is in a wheelchair. Even called this morning to double check and was told yes, it had a roll in shower. When we got here the room they gave us has a tub and no shower chair.
We are here for a funeral and don’t need this added stress. The first room had a tv that didn’t work so had to move to another room. Really upset. Can’t believe this place is still in business. I expected more from Holiday Inn.

20

Mour son had accident on March 20th and was lifeflighted from owensboro ky to Louisville ky. We called hospital they don't offer hospitality suites so we booked room with holiday Inn express. The lady that took reservation said the room was 2.2 miles from hospital. When we arrived at hospital we were informed it would be lengthy surgery. We looked up our room it was 18 mile from hospital. Called to cancel room and tell them that was too far to drive one way and explained the situation. They refused to give back any portion of our money. General manager has never returned call. 190.16 was what they charged us and we never got to check in. Our son was in surgery till 230am. That was too far to drive and be back by 6am. I would like an explanation of why we were told our room was 2.2 miles from hospital when it wasnt..And why part of our money can't be refunded. Thank you

20

Using a footstool to hold up a bedside shelf
Really?
Cigarette butter in mulch.
Trash overflowing.
Pillows on couch need switched. Right one more worn. Not up to par in cleanliness.
We have always tried to stay in Holiday Inns.
But have found them in the last year up to expectations of how they were and should be.
Can not compare any more to Drury Inns.
Especially disappointed in this Cincinatti Motel.
Co formation number
2110550
25 -26
741326184.
Holiday Inn use to be top of line. Mark this one
A Motel 6.
Disappointing

20

The water in my room was not working I contacted the front desk immediately after recording video. The woman at front desk stated the manager is in basement for a leak and she was supposed to contact everyone on the floor “but she forgot “ and was told the water would be back on within one hour I asked if there were other options like if I could take a shower in another room because this is such an inconvenience to my family she then stated there is nothing I can do but wait for management. I also had issues yesterday with housekeeping I requested towels and took several hours to finally receive them I have to go to front desk several times because of this by far the worst experience in a hotel ever very disappointed.

20

3/22/23 Tuesday, as I was having breakfast there were employees loudly shouting. One was saying that she wouldn’t lose her job because a relative was the supervisor/general manager. I could, as I am sure others could hear the vulgarities she used while in the back of the kitchen. Then there was another shouting match over utilizing bleach from a closet that wasn’t supposed to be used for cleaning rooms but for laundry. Again, swearing and a threat to tell the gen. mgr. because that was the girls “aunt.” As a guest in your establishment I shouldn’t know ANY of this. They were unprofessional, rude, disrespectful and loud with profanity. There wasn’t any management present to intervene. I feel as though this time I need to contact the better business bureau since any time I’ve been at the location 2436 Gum Rd Chesapeake, Va. there seems to be some type of extreme unprofessional behaviors. Housekeeping has always been wonderful, it’s just downstairs in the food area and when I’ve witnessed an employee going into a guests room several times.

40

I didn't want to put this on a review but we have always stayed at the Holiday Inns we have been going to this hotel in Bloomington, Mn at least for the last 8 years and twice a year we stay there.It is convenient hotel just off of 35W & only 10 minutes from relatives. But we have noticed in the last 4 years it has really gone down hill. Yes, it could be updated but that would be costly, there is so much that needs to be updated in that hotel. It would be nice if they decided not to update it that they could tear it down & rebuild a new hotel there with a restaurant inside like it has the Green Mill. Our family of twenty stayed there last in September 2022, & everyone had some complaint about their room. Took forever for hot water to get hot, we've noticed AC does not get cold or even cool, heater does not get hot or even warm we can run both on high. Must of had a leak in one of the rooms we had stayed in at another time but smelled musty & moldy in there. Took forever for bathtub to drain. But I will say one nice thing we did like about the hotel they had a restaurant/bar that was connected The Green Mill. We've always have had good food & a great service. The rooms were clean & the front desk were friendly. Didn't know if we wanted to come back after our last experience in September but decided to call to make a reservation for an upcoming trip to Bloomington. The front desk said they were booked till May 1st and from what we heard they have homeless families living in there now, the front desk said YES they do. I sure wish whoever reads this would consider an extreme update or consider to rebuild. It would be a shame to not have a hotel in that area.Thank you.

20

My husband ( Ian Redmond) , my small son (2 year old) and myself stayed here this past weekend for my birthday. Usually we have a awesome stay here but I'm not happy with this one.
Let's start with the Hot Tub- LOUD drunks in the hot tub, and the one next to them was open... but, no thank you, because its litteraly 2 feet away from the other one!! No privacy. Its like u have to engage with the other hot tub, whether you want to or not, since your so closely and staring at each other. It would be nice if they were separate, so families/couples (young/old) could have their time away from other people.
Next, The Pool- That IS NOT A HEATED INDOOR POOL!! That water WAS SO COLD!!! When the barely Luke warm air water came after almost 35 mins of us freezing in there, I stood on top one and couldn't enjoy swimming with my son because I was so cold! My son slipped on the wet concrete floor and hit his head!!! I cannot believe there is just wet barely floor around the indoor pool! There should be special gritty paint painted around it, for traction. Or rubber mats with holes for the water to go through, but safe for walking! That is a DANGEROUS ACCIDENTwaiting to happen!!! After the pool issues that we were so excited to get to immediately after checking in, almost EVERY TIME we get into the elevator... it REEKS of cigarette/pot smell!!! The same for OUR HALLWAY ON OUR FLOOR!!! NOT THE AIR I WANT MY 2 YEAR OLD TO INHALE, I want him in inhale a clean fresh hotel smell.
NEXT- the screen safety door to the balcony should also lock! Our was broke! Not safe with you want a nice room but also have a young climbing toddler. The bars on balcony, should go up the entire way to meet roof and bottom of upper room! The views are amazing, but again, not safe!!!
NEXT- fireplace. Or lack there of... we thought it would be romantic and cozy. The barely out off any color at all! So much for that!
NEXT- Microwave. I wanted to my son a meal up. I tried and tried and tried. I even did the unplug trick, several times to reset it, it would not work. Gave up and got him fries from downstairs. Which, the 2 gentleman who looked like owners of the restaurant, maybe.. were wearing white shirts were very nice and the fries were great. But, that's not the point, I shouldn't have had to! More money, more inconvenience! Especially, when we have a kitchen for use with our food!!!
LASTLY- bathtub. It would not hold water, no many how times I tried. It was very frustrating taking a hot bath, WHICH, I was very looking forward to, since I couldn't USE THE HOT TUB! NOPE! NOT THAT EITHER! Finally, I just gave up and got out!

This was a special time for my and my little family. You can't get back memories not made,
And you cant have a certain birthday again, you get one chance.. and we gave your hotel that chance, and I'm leaving not happy for spending all our money here!!!

20

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in. She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it. She called somebody for help about the computer and they couldn’t help her so she told me that I would have to contact my banks for one or credit cards wouldn’t work even though they had worked for 26 days in a row with no problem. . I offered to pay cash or the room you are with $100 deposit and open your she said that was not allowed and then she had trouble making the keys and then I found out in the morning all the people waiting behind me in line she couldn’t use their credit cards either Lisa finally called somebody else on the phone and I love you they initially said no I could not leave the hundred dollar deposit but I asked if I could speak to her and told her that my husband was diabetic and I had to get him up to the room and she said that wasn’t her problem. then for breakfast there was a dog then two dogs then three dogs. It was disgusting and against the board of health rules in the morning she gave me back on the low 1557 though I had given her 520s and then she ended up opening my envelope with my name on it and instead of Lisa putting the just the 100 dollar deposit in the envelope she put 125 and then the girl told me that the computer showed that I had an outstanding balance, which they decided was a mistake and they are lucky they did that. Bennett 11 o’clock mother with three kids upstairs. Let him jump like crazy and they started again at 5:30 in the morning. It was just a very bad experience.

20

manager say i am racist by reporting security concern

20

To Whom it may concern,

On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.

ROOM 421 - Murphy
Confirmation # 26798664
Check In March 9, 2023
Check Out: March 13, 2023
Number of Rooms: 1

Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.

As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as other underlying medical needs. We received our keys and were told that the “Restaurant and Lounge” is closed down and there is no food on the premises other than the Snack area and refrigerator. Your website for this hotel is very misleading, that was one of the perks I required for my Son, he is unable to travel by foot to the “outside” establishments of “McDonalds” or “Chick Fil” which was mentioned a few times by so called employees.

Once we entered our room, it seemed like it was a good fit, 2 Queen beds, a spacious bathroom, enough draws and closet space for clothing. But we dropped off our luggage and needed to be at a friend’s home by 11:30pm, we didn’t unpack until the next morning. When we unpacked we found, candy wrappers in the drawers, no hangers for the closet, the iron board cover was burnt and the iron was missing buttons.

As I inspected more, we found in the bathroom mold, mildew (in the sink and tub) and dust above the pictures, mirror. Which lead me to believe the rest of the room must be the same, indeed it was. The top of the closet dust, top of the headboards dust, curtains that didn’t close all the way and ripped. The carpet is dusty and smelled liked it was never steam cleaned just vacuumed when needed.

We found the beds extremely uncomfortable; you can feel the actual springs in the mattress, the sheets were very thin, the top flat sheet was tripled to feel like a blanket, there were no mattress covers on the mattress. We were told when we called to get a few blankets that some “tournament” was in town and the hotel doesn’t have enough linens to provide extra linens.

Having a child or even an adult with Special Needs along with underlying medical issues is a threat to their health to be in a hotel room with so much filth. My son suffered an allergic reaction to the dust, mold and mildew as well as triggering his asthma. He was extremely ill from this environment and was very uncomfortable and upset as well as I was being that I am a single parent traveling alone with him. This establishment had put my Son’s life at risk turning his min vacation into a nightmare.

Because of the “tournament” booking, no other rooms were available and was offered free coffee among other amenities like small shampoo and conditioners. I don’t need those things, I needed a healthy clean room. After the third night, my Son could barely breath and I packed our things and left that building immediately, I headed to an Urgent care to have my Son’s health checked out.

Which leads me to, over the 3 days that I spent at this establishment, housekeeping never once came to our room, the garbage was never picked up, the towels never replenished, nor the beds made or sheets changed, also still missing blankets.

I’d also like to mention that the pool area is a disgrace, it is not inviting, and the temperature of the water was way too cold. I even witnessed other guests refusing to get into the pool and overheard their complaints too.
The side entrance towards the “McDonalds” I found at different times of the day or night UNLOCKED with the ability to walk thru that entrance or leave, I also noticed no cameras on the inside of that door. That’s a HUGE security issue and puts the safety of the hotel’s guests at risk and put more anxiety onto me for our own safety.

All and all this Holiday Inn Melbourne-Viera Conference Center for a lack of a better work is a dump. The amount of money charged per night is outrageous and uncalled for. Very traumatic, unprofessional, and sleepless nights.

In conclusion, I don’t want a hotel credit for another stay at another Hotel, I don’t want free shampoos or soaps, I want my nights refunded for the poor quality of the room and establishment, the mental and physical well being of my Son is a priority for me and not one moment at this establishment was it a vacation but rather a nightmare.

I will be sending this to Corporate, the Owners, the Website, the Yelp site, etc. Your establishment should re-evaluate and further training on how to run a HOLIDAY INN to the employees, staff and mostly protocol of how to handle Special Need guests.

Sincerely,
Manon Murphy

20

I’m a Army Veteran and a retired Teacher.I was check in a room ,in Shreveport west Holiday Inn Express around about 3pm.There was a couple behind me ,check in after me.I was give a room on the 3rd floor ,than I was informed about the elevator wasn’t working.I am for a room downstairs,but the people were still cleaning the room so, I accepted the room upstairs.My wife have health issues and I am 70yrs old with sinus problems.
After I pick up the card to my room,We decided to go out for dinner;when we return, to ours room there was a couple in our room.
I walk back down stairs ;for the clerk, so she could explain to me was going on .The. same couple that was behind me ,was given my room.I felt like a fool,standing outside the room I just paid for my wife.
I was place in a room with no view and a sorry apologies and I try to speak to the manager;he never return my call.I would love to see your company do better in the training of their employees.This incident could have been unpleasant to both parties,if one of us would have react in negative way.This is the worst experience I have ever had in your hotel,plus the remote for the tv did not work and the room smelled.

20

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!! I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!! I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us through Priceline we paid over 500$ for this dreadful place plus I had to pay for a extra day because my plane didn’t leave until 9:55Pm on last night. I had to go get towels, Tissue and empty my own garbage for 3 days!! This was horrific and unheard of!! This hotel needs so many repairs already and the personnel staff very rude and uncaring. My husband walk with a cane. He was very upset.

Renee R. Williams
2520 W. LevMoyne Street
Chicago, Il 60622
(312)834-6339
reneerwilliams.com

20

I stayed at the Holiday Inn express in Mooresville North Carolina on February 16 through the 17th 2023. I was overcharged for my rooms I called four times to speak with the manager. She refused to call me. Her name is Katrina Fraser I am told by the customer service person. I have stayed at the Holiday Inn express many times in many different states. I really enjoy staying at the Holiday Inn express however, the location in Mooresville North Carolina customer service is terrible when there’s an issue I respectfully asked for this issue to be resolved as soon as possible. If I do not hear from this complaint, I will be filing a complaint with the Better Business Bureau. Thank you.

20

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying. We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter. I was shocked that my daughter (14 years old and very shy) would do such a thing and then lie about it, so I asked her again, did you take a water bottle from the cooler, she said "No mom, I got this from the room", her other friend tried to come to her defense and said, holding up the water bottles, "this isn't even the same type of water bottle that they sell". The woman from the front desk got upset and said, "she took the water, I have a video camera to prove she took water out of the cooler." At that point I responded "let me see the video footage, show me the footage of my daughter taking water out of your cooler", she said "I don't have access to the footage, I need to call my manager", I said "ok, call your manager, you are accusing my daughter of steeling in front of a group of people, defaming her character, and mine as well, so I want to see the proof". She walked away and a few minutes later she was on the phone and I asked her, "
did you get the code from the manager, can we see my daughter taking the water bottle from the cooler?" She said "not yet", I then said to her you couldn't even see my daughter from where you were standing at the front desk, there is a wall seperating you from the cooler, the cooler was on the other side of the wall, so you may think she took a water because she walked by you with a water bottle in her hand but it was from the room not your cooler". She stopped talking with me, went outside to talk to my husband the other fathers that were on this trip and was also talking on the phone to her manager. One of the fathers that was witness to the entire scene said her heard her tell her manager that "I was cursing at her", I did not raise my voice, I never used any profanity, I just asked that she produce the evidence she said she had of my daughter steeling a water bottle". She then went so far as to have her manager come to the hotel and 2 hours plus later, at 11:30 PM at night, evict us from our room. By that time, we were all in bed and we get a knock on the door and it was the manager telling us to pack our bags as we had to leave the hotel for "disrespecting" his employee. My husband said your employee disrespected us by accusing us of stealing in front of a large group of people and claiming she had it on camera to prove it. To that the general manager said " I don't care about the water bottle, you disrespected my employee and this is private property so you have to leave". This is the hospitality industry, you can accuse your guests of steeling and when they deny the allegation and defend themselves by asking for proof which you said you had you throw them out? I am going to contact my attorney to obtain the video footage, the incident occurred on March 3rd around 9:40 -10 PM ET. The woman at the front desk lied to the manager by saying I cursed at her, I did not even raise my voice, I have at least 10 - 12 witnesses that can all corroborate my story. I was attacked and accused by one of your employees of steeling, and then when I asked them to show me proof, they made me leave in the middle of the night. My entire family was harassed by your staff, thrown out on the street in the middle of the night and left to drive around looking for alternate sleeping arrangements at an additional cost.

My 14 year old daughter was traumatized as the manager called the sheriff on us although we did not resist at all, just to make sure we left, we were humiliated in front of a large group of people and had our character assaulted all because we told the truth and asked for them to produce the video they said they had which showed my daughter steeling a water bottle.

I want my money for the 3 night stay that I prepaid for reimbursed and for you to produce the security camera footage to prove my daughter's innocence.

Katherine DeGregorio

20

I stayed at holiday inn express southpoint fredericksburg 3/4 for one night While taking a shower I suddenly slipped on an uncovered part of the shower floor. Had I not been able to grab something I could have been seriously hurt. The fact that I was alone made it worse. This hotel is the worst I have stayed. Very noisy. No control. I suggest you get this tub fixed I was in room 210

20

First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card. Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy. If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available. I have traveled a lot all over the USA and Canada and have yet to have anyone not accept cash and a card. Even the Holiday Inn Express I stayed in this past fall allowed me to pay up front with cash and took my credit card just in case. Can’t say I will stay again here I will simply stay across the street. Sadly I guess todays managers and those we employ do not know how do make common sense decisions and provide good positive customer relationship

40

Worst breakfast set-up I've ever experienced. NO fruit, No pastries, No syrup for the pancakes, No bacon, No eggs, No orange juice and a Gallon of Milk in a mini fridge for cereal. The egg offering was a slimy veggie omelet and mushy sausage reheated several times. The bread for toast was dried out. Our stay was on 2/25/2023 Conf. #20318806. The breakfast woman just laughed at us saying NO SYRUP HAHAHA! They barely spoke English perhaps the reason for laughing. Our stay cost $162 for 1 night. We'll never stay there again. Dawn & Mike Gauthier

20

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event. Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved. Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it. no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine was not working when we checked in. When I arrived home Saturday and checked my email I then saw that my rooms had been canceled for me by the hotel at 10:08 that Friday morning. I have been staying here for the last 15 to 20 years, I guess covid turned this into a second rate operation. Do you think we should stay here next year??
Sincerely,
Kevin Casey

20

Could not check in on time at 3pm, had to wait in the lobby for 30 minutes while our room was being cleaned. Was forced to listen to the two front desk workers arguing with each other and other customers. The two girls were cursing at each other with customers present, blaming each other for the problems. No towels in the pool area, so had to use room towels. When called for more room towels, was told “we don’t have any” and was given attitude about that and said that they didn’t have anyone to do the laundry. So we had 4 soaking wet kids walking thru the cold hallways. Just an awful day/night overall, with very unprofessional and angry staff.

20

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. 2nd St., which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and several other people I feel the same way like I said I was there for three days and never got anything from anyone not even a sorry me and my wife had thought about leaving the motel but we had already unpacked our stuff so we stayed but we were on edge the whole time , didn’t really get to relax and have fun please if somebody could give me any information on what the motel policy is on something like this happening like I said, there were several other vehicles that had been broken into and more motels around the area that I had the same thing

20

Breakfast Black head worker seems bias towards Black people. He will greet others with a heartfelt good morning and will carry on sometimes unwanted conversations with them while they are eating but he will over look my family and others. He is not friendly to Black people and often cold acting, it is hard sitting downstairs and hearing him talk bad about us. I have been coming to this particular hotel for years and recommended it to all of my family but that Black head worker’s attitude is despicable! I should not have to feel uneasy just going to eat breakfast! We are big tippers too but he do not deserve it and he is bringing down the reputation of your establishment.

20

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . My son stayed in the queen room ,my husband and I stayed in the king room .now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving. That night at 130 am I wake up to bedbugs eating me up . So I collect 2 of the bugs and go to the front desk the clerk says do you want us to change the sheets .I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. What ever the manager comes in at 9 so after staying out of the bed and searching for bedbugs which was in the headboard the manager refunded one room because there was no bugs in one room the room with the bugs was 195 .it was on booking .com they won't refund both rooms because there was not bugs in both rooms this is ridiculous I will never use holiday inn I will never recommend holiday inn to anyone ever the manager acted like bedbugs were no big deal ...they are a very big deal ...and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..

20

I am writing to let you know we still have not I had resolution of items left in our room while staying at the Hilton Head Holiday Inn arriving December 15th and checking out Sunday December 18th of 2022. Our HI Rewards # is 628749341, Stephen Black. As soon as we arrived home Sunday morning I realized items were missing and that they were left in the drawers. These items were all in the 2 drawers when I showered earlier that morning. We realized we had inadvertently missed packing the items in the drawers. Steve called that day and the hotel desk clerk he spoke with said she would reach out to Housekeeping and that we would need to pay for return shipping which he told her to just let him know the details and he would take care of that. He hadn’t heard back so the next day called again and they sent someone to speak to housekeeping to locate these items. He was later told “Housekeeping doesn’t have them and there are no clothes in the drawers in that room .” (Please note these events occurred all before the room would have been rented the next day and information back and forth was prior to check in time on Sunday, the day we had checked out.) So I emailed who I was given as the manager. This email correspondence address is tlewis@hiexhiltonheadidland.com. and emails were exchanged. Miss Lewis asked for a list of missing items. I sent this list and no response. When I reached out to her after that I was told they could not be located. My husband gave this some time assuming they would show up somewhere then sent another informational e-mail to Ms. Lewis on January 25th in follow up
to my email of January 11th when I emailed a list of items. As of this date, we have not heard back regarding Steve’s final correspondence with Ms. Lewis. The list of items Ms. Lewis received totals 21 items for a replacement amount totaling $483. Please know I was quite generous with as low a replacement cost as I could be. Some of these items were favorites, as we were traveling. I cannot replace a pair of designer leggings. Either Steve or myself may be reached as below:

Dixie Black

Steve Black Rewards #628749341

Please note Steve responds quickly, as he is typically in his office many hours each week

We would appreciate some response to this matter as these items have to be somewhere or a resolution on Holiday Inn’s part be made. We have been members since 2016 (or before) when we held our wedding reception and booked rooms in West Des Moines, Iowa and whenever or wherever we travel always use HIE locations along our route or destination. Thank you in advance for your attention to this matter.

Sincerely,
Dixie Black

20

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north. I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did. I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

20

We have stayed at Holiday Inn Expresses in Europe as well as in the US. We just went through the worst experience
Feb 2 - 4. Their website mentioned renovation to the pool when in fact renovation was going on through the entire hotel. The good points were pleasant staff, good shower head, readily available hot water, good bacon, and the room seemed to be mostly clean. Breakfast included awful pre-made omelets. There were what they call famous cinnamon buns which came in a cellophane wrapper. There was no butter for toast or their much touted pancakes. Milk for cereal came from a communal gallon jug - not sanitary. Our room did not look like a picture on the website and the bed was so high that I as a 5’3” very senior citizen with a knee replacement always feared falling. The extra seating which we always like for our comfort was small and so low to the floor that it was difficult to get up. There was soap scum remaining in the shower soap dish. Since they now have pumps, the scum must have been there a long time. There were other inconveniences and we feel like we got gouged. We paid far too much for this experience.
Sharon Edenfield

20

I have reserved a room for Saturday at the Holiday Inn and I was trying to do it with Booking.com for 239, but I called Holiday in for a residential suite and she was telling me that she could get a cheaper than 239 and she got it for like 160 some dollars for me so when I checked in yesterday Saturday on the fort she said that I could use those reservations because she couldn’t give it to me for that price and then I would have to cancel those reservations and get new reservations and when we called the supervisor She was rude as well, and she told me that she could not give me that residential suite for that amount even though I have reservations that she would have to cancel Dion and make new reservations and she gave me another room when I could’ve got the residential suite on booking.com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter

20

Hello my father in law Me. Rommel Ulanday is currentlt staying in room 806 at holiday inn jamaica new york queens in the USA.

They asked the staff at concierge to book them an uber to Long Island New York. But the staff called his friend who is sort of Pakistani to bring them to the place.

On the way to long island, the driver asked for their credit cards. The next day, my father got alot of notifications about credit card usage that he is not aware of as he did not use his credit card to do those transactions. The cars was used multiple times which led to a more than 300 dollars expenses. Pls contact the GM of this property and help my parents. The staff should have not booked them for a private transpo service not accredited by the hotel.

40

We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative. We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights. Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at my email with my confirmation and told me I didn’t know what I was talking about and that she knew what she was talking about. We were in town for a wedding and our stay was so stressful because of the mix ups and the rude employee. However I will say that other employees were very nice but they couldn’t help us with this situation.

20

December 18th, I booked a hotel room at my usual hotel HIE in Comstock MI (stayed there 4 other times previously), NEVER EVER has it been so horrible. My CC was compromised but I had 1,000 in my pocket I was willing to leave attention front desk ad my "incidental" fee (normally $50 on the credit card so 950 more than they usually "charge"). The young lady atthe desk was very rude, I called the 1800 number and was hung up on 5 times, I called the 1800# more than10 times, and yet NO ONE was listening. NO ONE would contact upper management for approval, and the front desk person asked my level of rewards membership as if I had a platinum or gold they would've done it but since I was silver and no reports of incidentals before they refused. Instead I had to leave and go stay in a HOOKER hotel because that is all that would accept cash. If it hadn't been -27 outside I would've just slept in my car but unfortunately I needed someplace indoors.

20

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so we lay back and unpack.
Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong.
Anyway that's not even the worst of it. Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager just kept all the money we had to our names.
So my wife sayed that the manager walked in the room before we left and sayed that we had smoked in the room and they were going to keep our deposit, well we didn't smoke at all in the room, she had smelled smoke off of us because we smoked a cigarette out back right before we left and the smell came in with us, so when we left right after we smoked outside, she had came in the room and smelled it and said we smoked in the room, so we don't get our deposit back, and it's not true me and my wife didn't smoke one time in that room and we would like our deposit back please.
Thank you for your time.
David and Christina Waltz

20

Good morning!! Happy New Year!

My name is Lakeia HArgraves and me and my fiancé will be having our reception at the Holiday Inn in Clearwater 2580 Gulf to Bay Blvd Our date for our contract is Friday February 24,2022.

I have been calling the hotel listed above for the past few weeks whenever possible with my schedule and know one has answered not one time. I left messages several times and still no reply. My time is very limited since I’m unable to visit Holiday INN Clearwater due to being in the military. So I'm hoping I will get a response from this email from someone soon. I also tried to contacted via email and phone Nigel Ballard who is over events at the Holiday Inn.

Me and my fiancé have been trying to contact you to get our balance paid off. We also wanted to discuss details that me and Kianna; another staff that no longer works for the hotel, talked about when we signed the contract. Our wedding is getting closer and I just want to make sure everything is in order. I can be reached at after 3pm or you can just email me. Thank you and hope to hear from you soon

Tony and Lakeia

20

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR.
we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall. We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim. Real bad experience with the rooms and with management.

20

Holiday Inn Express Tulsa South Bixby, OK I have stayed at hundreds of Holiday Inn Express hotels and have never had this happen before. I was charged $158.35 on 12/21/2022 and I didn't even stay!! I had called and talked to the front desk about reserving a room for me and my 2 grandchildren so they could swim, we were 2 hours away, when I got there she told me the pool was broken so we had to get a room at the Hampton Inn next door, they charged my account anyway. Later I called back 3 times and had to leave a message for the general manager (ZANE) to call me back, he never did. I came to visit my daughter who lives in Bixby and went in person to talk to (ZANE) about this who told me he would look into it and call me back, he never did! This sure leaves a bad taste in my mouth and feel like this hotel could care less about their customers, I don't have $158.35 to just give out....So disappointed and will have to find a new hotel chain for my frequent traveling.

20

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa.
We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline. Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could check. She repeated that that was a problem between us and Priceline and walked away into the back room saying we should reach out to Priceline to solve our problem. Her tone was not friendly and she seemed to doubt our ability to remember how many rooms we had booked. She informed us before walking away that no matter what, the hotel was fully booked.
We were in the lobby for over an hour with Priceline trying to figure out relocation options when the agent asked to talk to her and after some back and forth, helped her locate the booking and eventually the missing rooms. At one point before her mistake became apparent, the Priceline agent was asking her to cancel our booking so he could relocate us to a nearby hotel and she said she had already checked us into 1 of the rooms and could not reverse that transaction, implying that we would somehow have to spend our family vacation in separate hotels.
Once it became clear that she had made a mistake, her tone worsened and she claimed that she had never walked away or been rude to us. This Infront of 6 people who had just witnessed the opposite. This was the most tense and stressful hour any of us has faced in our experience staying at any hotel or any service for which we paid for. The lady also barked at a different guest who came to ask for some room change and literally spoke to her in a way that I would not address an unruly animal. a tone I would not to talk of a human being, yelling "I would not repeat myself" over and over. The lobby had cameras, we hope they have audio but even if there is no way to review the audio, I believe the tone and body language of the interaction would speak volumes as to what transpired. The next day we complained to another lady (Amarya) who had relieved her and she was visibly hurt by the lack of humanity of her colleague and apologized deeply for her unprofessional behavior. It was a relief to know that there was empathy in that establishment. Based on the behavior we experienced from this woman we strongly believe that there are others she must have mistreated. One can simply not be that good at mistreating people without practice. We hope our complaint meets people in the right quarters who can address this behavior and save others from this despicable treatment
Please feel free to reach us through for any questions
Yvette Lyonga, Ntang Elad, Myriam Mosaso, Katte Mosaso, Kevin Takang and Marie Laure Mbongo

20

Checked into holiday inn south Grand Rapids mi south 6569 clay ave on Jan 2 2023. Upon trying to check in, had to wait up to 45 minutes after I called the night before and morning of to guarantee a room on time. Getting into room, it was dirty, toilet shower, floor etc. was moved to another room to find it to be dirty as well along with food still in the fridge. Hotel gave free breakfast coupons for breakfast next day. Going to order breakfast at 9:40 am and was told chef wasn’t cooking, chef manager told waitress to go ahead and take our order, waitress them approached me and said I had a $45 bill. I was beyond stressed and embarrassed over the whole deal.

20

1. Bathroom light didn't work.
2. Closet door didn't shut.
3. Bedside table drawer would shut....hit my leg several times.
4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice.
5. Booked a suite.....stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony!
6. Stuck in a room end of hall right by the hvac unit....so loud we had to sleep with earplugs.
7. T.v. picture all snowy.
Evening front desk staff so rude!
It was my anniversary and it was a horrible stay. I want a full refund.
I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

20

I booked two rooms in Hammond IN for NYE. The people across in room 212 were smoking marijuana and were fighting. The smell came into my room and we could not sleep. I went downstairs to speak with someone and couldn’t find anyone to complain to. The front desk was empty. I barely slept and when I finally wear going to sleep I was awaken to the smell of marijuana. I have never had such an uncomfortable experience with your inns. I want a refund. I paid almost 600. 00 for 1 night! The money I paid for the bad experience I had was way to expensive! And, I still have not been refunded my deposit!

20

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown.
We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.

Billy Brasher

20

I made my Christmas reservation for two rooms at the Holiday Inn Express Stamford, Connecticut on January 15, 2022 to ensure I had the rooms I needed for Christmas 2022, one of which was handicapped. Imagine by concern when a few days ago I received a call from the Holiday Inn saying my reservation was canceled as they needed to fill the hotel with a group and I needed to find reservations elsewhere. You can imagine I was surprised that my rooms were being canceled a few days before I was to check in to the hotel. I called back to reach someone to express my considerable concern that this message was delivered by, I guess the desk person, and it was my responsibility to secure another reservation somewhere. I explained to someone it was there responsibility to find me appropriate lodging. They did reach the Stamford Hotel and ultimately worked out the equivalent price I would have paid the Holiday Inn once I explained to the Holiday Inn the Stamford room price needed to be equal to what I had when I booked the Holiday Inn. One room was points and the other total price was $318.79. My understanding is the Holiday Inn worked with the Stamford for me to pay them the amount I would have paid to the Holiday Inn, although as of this writing I have not received anything official on that. The Stamford attempted to provide the same type of rooms we would have had at the Holiday Inn, but they don’t have handicap rooms with two beds in them which I needed because I cannot be in the same bed with my wife because of her handicap and her need to get up several times each night.
I am deeply disturbed that this happen and in the callous manner the message was delivered to me. Over my lifetime I have booked many hotel rooms, but never have I received a call informing me your rooms have been canceled and you need to seek others elsewhere?
My confirmation #’s are 22885241 and 48303002

20

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me.
I ended up going to another hotel for the night.

I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay in the future for wasting my time, and they did not care. I only got 3 hours of sleep because they wasted my time on the phone while they called the front office.

If you made a reservation and have a confirmation number, there should be someone at the front desk to check you in, especially if you just arrived from a long trip and are tired. The last thing you want to do is look for a vacancy at another hotel in the middle of the night.

20

I stayed at the Holiday Inn in Fairview Heights, Illinois Thursday, December 8 through Sunday December 11, 2022. While the staff was very friendly, I was extremely disappointed in several things. First of all, I specifically booked this hotel because I needed a computer and printer. I specifically called the hotel and they assured me they had a computer and a working printer. When I got there to use the computer, it wasn't working, and there was no printer as well. The staff invited me to use their office printer, which somehow also wasn't working. The gentleman at the desk had me email him a file to his personal email which he printed out (which was helpful), however I had several other personal files I need to access and print, which was not possible. I could have booked many, many other hotels in the area for significantly cheaper, but they did not have a computer or printer. This was extremely disappointing. I stay at a lot of Holiday Inns and IHG properties during my travels, and having a computer and printer is always a neccessity for me. Also; they were going through a transition on the TV's, which made my TV unusable for one night, and when they did come and change out the system and remote, it slowed to a snail's pace, and it was a major inconvenicence as well.

These types of things are not acceptable to me at a Holiday Inn property.

Thanks for your time,
Eric Littig

20

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

20

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith
So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at
i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice. Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub. Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. I'm seriously going to let every site u get on is aware of this motel for 158.00 a night. Id love a refund, but that prob 100% NOT happening. But I will be posting to the numerous social medias on how they really need to ask questions directly to hotel and not assume like I did . Wont happen again I assure you.
Terry Smith

20

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.

I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.

I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

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