Holiday Inn

LETTER OF COMPLIANT

FROM: Kimberley Knoetig 160 Sprague St Manchester NH 03103 603-722-9755- CELL 603-935-8640-FAX Confirmation Number 68483406 Our Room Number was 511

Checked In April 19 2024 Checked Out April 20 2024 To: Holiday Inn Port Of Miami-Downtown 340 Biscayne Boulevard Miami Fl 33132 305-271-4400 Telephone 305-374-2030- Fax

MAY 1 2024 To WHO IT MY CONCERN I made reservation at Holiday Inn Downtown Miami FL hotel for April 19, 2024.

For 1 night I made these reservations in 2023.

For 4 of us Me Kimberley Knoetig, Linda Frenzel, Jill Rand, Doreen Blossom we arrived early was checked in by Leo.

Leo very rude when we were checking we asked him when the room might be ready his reply in a rude voice, when it is ready it will be ready I have no idea give Leo the $50.

00-dollar…

I was a customer in AIzdihar Holiday Inn in Riyadh the Capitol of Saudi Arabia on Saturday evening Nov.

23rd, 2023.

I requested to have breakfast included in my room bill, I discovered in the morning of Sunday Nov.

24th,2023 after I got my breakfast that; I have to pay for my breakfast even though I requested the breakfast to be included.

I did not pay extra charge of the breakfast due to the receptionist mistake, and the management asked me to leave earlier than what they informed me when I checked in.

I am using Holiday Inn in different locations around the world, but such act of the Izdihar holiday inn is not acceptable, and I would like to complain about such act.

One employee has changed the price on us and has also overcharged and previous 3 nights before we have not had a problem

1.

Received racial discrimination.

2.

Received unfair treatment.

3.

Faced with the worst service.

Trish that works at the north augusta holiday inn cancelled my reservation.

I always stay at this particular hotel.

I always pay when I get there too.

Not today, she cancelled it.

I am a silver member with IHG so I am not happy and I am reportimg her to corporate.

I am staying here paid by the crown.

I need to do laundry and purchase water and snacks.

They have no way to provide change to the guests.

None of the machines take debit or credit.

The front desk was rude and unwilling to assist in any way.

Good afternoon, (Holiday Inn Express Coralville, IA)

We are not even sure where to start.

I guess the beginning.

Friday night when we arrived around 5:30 April (front desk clerk), checked us in, reservation under Jerilyn Clark.

She was very nice!

There was some confusion at first with our reservation, she couldn't find one of the, rooms.

We had two rooms reserved, both at $96(Jerilyn’s husband is in the military, that is how we got the rate).

When checking in, I had to sign for a $15 incidental charge for 1 room and a $250 charge for the other room, no problem or questions on that.

Both of which I was told would be refunded on Sunday at checkout.

We were also told we would not be charged until Sunday at checkout, this was confirmed multiple times because we wanted to use different…

I was in a Holiday Inn hotel in Veracruz Mexico I was treated really bad by the crew at the front desk .

I asked to talk to the manager and the manager never showed up I got tired of waiting and decided to get back to USA and file a cumplain.

We stayed in room 1063.

Noticed tub drained slowly when showering.

Reported issue to clerk at 7: 40 AM 9/15. to a polite young African American with braids.

Returned at 10 PM 9/15 to find drain not cleared.

Reported to manager 9/16 at 830 AM.

She was tall with red hair in a bun.

She was very defensive, claimed they couldn't contact me because of third party booking (she could have called or texted!) I told her s note could have been left im my room.

She agreed.

Told me she'd report problem to engineering.

That was it.

Reluctantly apologized.

Acted like she was doing me a favor.

I looked at her as I left and she stared back as if to challenge me- for what?

This is customer service at HI downtown Denver.

I have no confidence Holiday Inn cares about basic maintenance for a room.…

Can I do no stars please!!!

Lake City Holiday Inn & Suites in Lake City Florida a horrible filthy carpet, 1st impression; disgusting carpet throughout whole hotel, dark rooms, roaches in the room $195 and asking $10 per plate for breakfast, but who wants to eat breakfast where there are roaches?

Usually have a nice experience at Holiday inns, but this was anything but.

A representative with Holiday Inn, 999 Broadway, Saugus, MA.

01906.

Came into my room, (my private space for the night) and STOLE, my granddaughters tablet.

Rummaged through my personal things.

I am very disappointed because Holiday is doing nothing to investigate this matter.

Upon submitting this complaint, I will be contacting the Saugus, MA.

Sheriff's office.

Thank you.

RESV #: 65110918 REF#: 10529388863

KATHY PHILLIPS v/r Very Unhappy Customer

In March of this year, we stayed at the Holiday Inn Express in ABSECON, NEW JERSEY.

We had an issue with the toilet in our room.

The manager on duty JUSTIN DURBIN agreed to discount our next overstay.

On 9/8, I emailed him directly to book 10/11 at a discounted rate.

He hasn't responded to my email.

On 9/12, I phoned him & left a detailed message in his voice mail box.

He hasn't returned my call.

I checked into room 207 on August 28th 2023 and checked out August 31st 2023.

Due to the hurricane I was stuck for an extra day and I had to pay full price for my room $158 of which I was told I received a managers special discount since the room was $199 per day (BS).

The manager is racist and had a negative attitude, because his hotel was flooded, hot, muggy, smelly just awful from 1am Wednesday August 30th until Wednesday August 30th at 1pm.

Of which I was told on Tuesday before the storm hit I would need to pay for another day, since the airport was closed no flights were leaving to Madison, WI.

During my 4 day stay my sheets were NOT changed my bed WAS NOT made my trash was taken out ONCE and I received bathe towel ONCE.

I had to request bath towels twice and to have my garbage…

Horrible management, horrible co-workers, it’s majority nothing but alcoholics and drug addicts on the job.

The use of alcohol from co-workers on the clock, abusing drugs on the clock, thief’s, And let’s not forget about the unfair treatment & favoritism.

The women at this company are grown adults and still get a thrill of TRYING to bully & act like high schoolers.

Managers and supervisors are aware of disrespectful, harmful employees but yet will not take action.

They pick and choose who to punish and let go of for minor situations, instead of punishing the employees that’s causing the problems.

It’s Very little pay with hardly any tips if you are a server.

By far the WORST, irresponsible, unorganized, unethical company I ever worked for, and/or stayed with.

The representative who sold me latitude contract lied to me to get a sale.

There is a notation in the contract that I get a $400 voucher.

I specially and repetitively asked what the voucher could be used for.

I was assured the voucher could be used for site seeing excursions.

Come to find out I have to use all of the $400 voucher on dinners at the resort.

I have no plans on eating any meals at the resort.

I plan on exploring Arizona.

I would never have signed the contract and he knew it if I had to use the $400 at the resort.

I was very very adamant what I planned on using the money for.

The man lied to me to make the sale.

I bought a latitude which means not a timeshare, but a stay with a presentation.

Be very very cautious when looking at contracts with IHG...they will lie to…

At the holiday express inn in Dania, Florida by the Fort Lauderdale airport I was charged for three nights when I only stayed two I’ve disputed the charges to my credit card company multiple times, and they continue to charge the erroneous fee to me.

I’ve been here for four weeks.

They have one washer here and they have not fixed it.

I also got off work one day and was missing a few dollars and some change.

I was saving to wash clothes whenever they would fix the washing machine which they still never did.

I complain to the manager and she acted if I was imagining something she said she would look at me give me my money back, but I told her it was not about the money.

It was about the principle of someone rambling through my backpack and taking change.

Holiday Inn Knoxville North (per Rachel Osborne director of operations) told front desk personnel not to accept coupons for discounts for a Saturday nite stay.

Coupon book clearly states "add $20 for weekends ( which I was more than willing to pay as a priority club member 112 575 687) and rooms were available.

Front desk personnel on several attempts to book a room clearly stated that NO COUPONS WERE TO BE ACCEPTED ON THE WEEKENDS AND THAT WAS HER POLICY REGARDLESS OF WHAT WAS IN THE TRAVEL COUPON BOOK.

This lack of service was all relayed to be my front desk personnel.

In trying to speak with Ms.

Osborne for clarification of her policy I was placed on hold at least two times before the line went dead.

I drove to the hotel to present the coupon book advertisement and was told that…

I was charged an incidental charge after I checked out of the Holiday inn express on the south side of Pittsburgh Pa, after I had to be moved to 3 different rooms and refunded my original payment.

The hotel manager Betty is extremely unprofessional and was mad that I had to be refunded my money so then accused me of smoking in my room and charged me $250.

00 and the hotel refuses to refund me my money!!

The hotel was not up to par and found a way to get money out of me by way of false accusations!!

Will be looking into legal actions!!!

These are pictures the hotel manager sent me from her private cell phone and I am not a smoker and did this is not my garbage!!

Upon checking into our hotel (Holiday Inn Oak N Spruce Resort) in Lee Massachusetts, on August 10th 2023.

We walked into our 2 bedroom villa to a running Ozone machine.

My husband, myself, my two daughters (and I am 21 weeks pregnant) were completely unaware of what an Ozone machine was.

We started unloading all our items into the rooms.

I honestly thought it was a fan (as it blows out cold air) about 10 minutes later my friend who was staying with us and had been unloading his car, walks in and says that’s an Ozone machine/ immediately unplugs it/ tells us to open any doors and windows and to step outside.

That these machines can cause lung damage/death.

I did start developing a sore throat and cough later that night. (Unsure if it’s related) my immune system is down being pregnant.…

I am writing to express my deep disappointment regarding the recent interactions I have had with your events team at the Holiday Inn Bur Dubai.

As a prospective client interested in hosting my upcoming wedding events at your venue, my experience thus far has left me with significant concerns about the level of service and professionalism I can expect from your establishment.

My journey with your team began when I initially reached out to Sahad from your Dubai branch on July 2nd, seeking details about your wedding venue.

Regrettably, I did not receive any information from her following our conversation.

On July 5th, I decided to visit the property in person, during which I had the opportunity to discuss my requirements with Sahad.

She assured me that she would promptly provide an…

Missing jewelry and no one has followed up with me on what the resolution will be.

Made reservation for Rolla on 7-29.

Advised we had a dog.

Reservationis made reservation, which, btw is a call center, not the hotel itself.

Arrived around 7:00 p.m.

At around10:30 p.m. front desk girl bangined on our door.

She advised my son that she had numerous complaints about our dog and that she had ALREADY called the police and dog pound and we had to get out, that pets weren't allowed.

A few minutes later I went downstairs to talk to her to find out what was going on and she advised no pets allowed at Rolla.

I told her I advised the center of the dog and they said nothing to me of no pet policy.

She wouldn't hear it.

She then threatened to call the police and dog pound (after she said she already did) and we had to leave.

We did, went to get gas in Rolla and had to drive…

When checking in the cashier told me I had to have a card no cash , so I had to go across town put money on a card then when I came back , he couldn't get the card to run.

He then gave us a room.

My teenage daughters stayed here I went to meet friends and when I came back he tryed to run card again and still it didn't work.

The cashier then became rude telling me that it was my fault the card wouldn't run.

And he was going to make us leave if he didn't get some form of payment.

So I had to call a friend and try to use there card to pay over the phone then the cashier told my friend there card wouldn't run either.

Then the cashier gets on the phone to find out how to run the card.

So it was him along not knowing what he was doing.

I was embarrassed and humiliated by this cashier for…

08/05/2023 - 08/06/2023 Holiday Inn Express & SuitesCalgary Airport Trail NECalgary, AB Hotel front desk:1-403-2747800 Confirmation Number:66489945 Cancellation Number:53510054

My name is Satheesh Oommen.

I booked a two rooms a month ago for my parents who is coming to Calgary for a visit and the reservation under my name under holiday inn "friends and family rate" .

The reason I booked early is because in summer time, Calgary is very busy and its hard to get a room.

On July 31st when I came back from Atlanta, I have a message in my phone that my reservation was cancelled.

The reason for cancellation was my visa was declined.

I called back on Tue Aug 1st to the hotel and they told me they cannot give me another reservation because they are all sold out.

They should have contacted me…