Contact Holiday Inn Corporate

Can I do no stars please!!! Lake City Holiday Inn & Suites in Lake City Florida a horrible filthy carpet, 1st impression; disgusting carpet throughout whole hotel, dark rooms, roaches in the room $195 and asking $10 per plate for breakfast, but who wants to eat breakfast where there are roaches? Usually have a nice experience at Holiday inns, but this was anything but.

In March of this year, we stayed at the Holiday Inn Express in ABSECON, NEW JERSEY. We had an issue with the toilet in our room. The manager on duty JUSTIN DURBIN agreed to discount our next overstay.

On 9/8, I emailed him directly to book 10/11 at a discounted rate. He hasn't responded to my email.

On 9/12, I phoned him & left a detailed message in his voice mail box. He hasn't returned my call.

Horrible management, horrible co-workers, it’s majority nothing but alcoholics and drug addicts on the job. The use of alcohol from co-workers on the clock, abusing drugs on the clock, thief’s, And let’s not forget about the unfair treatment & favoritism. The women at this company are grown adults and still get a thrill of TRYING to bully & act like high schoolers. Managers and supervisors are aware of disrespectful, harmful employees but yet will not take action. They pick and choose who to punish and let go of for minor situations, instead of punishing the employees that’s causing the problems. It’s Very little pay with hardly any tips if you are a server. By far the WORST, irresponsible, unorganized, unethical company I ever worked for, and/or stayed with.

At the holiday express inn in Dania, Florida by the Fort Lauderdale airport I was charged for three nights when I only stayed two I’ve disputed the charges to my credit card company multiple times, and they continue to charge the erroneous fee to me.

Holiday Inn Knoxville North (per Rachel Osborne director of operations) told front desk personnel not to accept coupons for discounts for a Saturday nite stay. Coupon book clearly states "add $20 for weekends ( which I was more than willing to pay as a priority club member 112 575 687) and rooms were available. Front desk personnel on several attempts to book a room clearly stated that NO COUPONS WERE TO BE ACCEPTED ON THE WEEKENDS AND THAT WAS HER POLICY REGARDLESS OF WHAT WAS IN THE TRAVEL COUPON BOOK. This lack of service was all relayed to be my front desk personnel. In trying to speak with Ms. Osborne for clarification of her policy I was placed on hold at least two times before the line went dead. I drove to the hotel to present the coupon book advertisement and was told that Ms Osborne was gone for the day. The young lady at the front desk seeing the advertisement she was just following what Rachel had told her to do! I can understand if no rooms for the rate plus an additional $20 were not available but to deny carte blanche that no weekend rate was even advertised or perhaps available is wrong. You will note that I used a Holiday Inn express 14 August so I do like Holiday Inns, but the Holiday Inn and the manager's integrity at the Holiday Inn North on Merchants Road in Knoxville TN is questionable and not in keeping with the type of customer service a priority club rewards member should expect.

The Staff at this Hotel are stealing customers card information and making fraudulent charges with them they wiped out my account!!!! I had to cancel my card and had to get money wired to me so me and my two children could get gas to get home from our trip! I contacted them upon arriving home and still have not received a call back from management regarding the matter!!

We have been staying at the holiday Inn express 199 E Bay st Savannah every July for years. It must have a new manager because this year it's terrible. Elevator out for months, ice machine on more than one floor not working. Breakfast gone down hill. Last year here for us!

Bed bugs in the hotel. We will provide proof once we are contacted. I’m a representative of my sister who stayed in your hotel and nobody contacted us regarding this complaint. I spent hours on the phone and absolutely no one seems to care. Your calls are all outsourced and the hotel manager has been completely negligent of this matter. I am horrified and outraged and trying desperately to deal with the hotel so we don’t have to post it on social media and then get a response from the corporation. Please contact as quickly as possible. . Thank you.

We stayed at the Holiday Inn Express in Shawnee, OK on July 13. Our room had a major leak from the air conditioner which had a puddle of water around the bed, both beds were sunken in the middle very bad and there was no telephone in the room. As someone who works in the hotel business, I would have considered this room not-rentable. It was room 404. Luckily everyone has a cell phone nowadays, we called and asked to switch rooms but there was no more available . It was definitely not worth $198 for the night. I am asking for full refund or at least a discount.

Sir, My children went to Dallas, TX to attend the National Native Youth Convention. They left South Dakota this morning planning on arriving in Dallas to spend a great time there. We had made reservations a month ago. When they arrived there to night they discovered that they had given the rooms away. Now my kids are in Dallas, at dark, with no place to stay. How could this happen! I want this delt with immediately! I want their rooms ready and waiting for them. Thank you.

I understand your Holiday Inn Express has rules and regulations however, I will never book another stay with you. The reason is we booked a room for one night for our anniversary and unfortunaley had family emergency come up the morning of our trip. This was unavoidable. We live on a fixed income and now having to pay 222.00 for a room that we could not use is very dishearting. When I called the attitude of the clerk made me feel like it was my fault we now would be charged the room fee. I am sure that as busy as the Wisconsin Dells is rebooking and utilizing the room would be re-booked.

My husband & I had a reservation to stay at the Holiday Inn Marina IHG in Corpus Christie on May 19 for 1 night. The itinerary#: H6675813 and the confirmation #: 603694526, The total for the 1 night was $305.38. Our stay was fine. The problem is that when we got our credit card statement in we were charged twice for the 1 night. I called the phone # associated with the charge on our statement and gave the lady all the information she asked for. She stated it would be looked into and an email would be sent. No email ever came and so I called back on Fri. June 2nd. I gave that lady the same information and was told the exact same thing. We have never heard back from anyone thru email and I don't know who else to contact. Can you please help me get this issue resolved and out money refunded.
Thank you sincerely,
Shae Brown

I have never been treated with such disrespect in my life and I travel all the time . When we checked in I was given a different rate then what I was quoted. The girl at the desk called her Manager. Supposedly she was the General Manager. She put me on the phone with her. I was very polite. She was extremely rude . Basically I asked her why I was getting a higher rate than what I was quoted. I even showed the girl behind the desk my conformation email with the rate on it . This Manager said to me very smart & rude "I'm not gonna change your rate. Go stay somewhere else." I told her I was going to report her. Her comment was while laughing g " Go ahead . They won't do anything " We had no choice but to stay there. The other hotels were booked. We are traveling back on July 7th thru the 10th. We would like to stay there but I Refuse to do this Manager. She is clueless as to how to speak to customers. I'm an A.E. If I dare speak to any of my customers like She did I wouldn't have any customers left. I would appreciate someone that is over her to call me about this issue.

To advertise a price for being a veteran, after a long drive get to hotel to be told the price has doubled because of my husband didn't have travel papers, he is 70 yrs old & a veteran how would he have travel papers? He served his country & his veteran status is on his license. Personally after living n this area for 50 years before we retired, the hotel, the customer service makes Hagerstown & the Holiday Inn gives a horrible representation of this area. This area needs customers badly, and after my experience I would use any hotel other than Holiday Inn. My husband is very involved n veterans affairs & wounded warriors, we will be submitting our experience to these wonderful vets and we will be sure to tell them how the Holiday Inn treats their veterans, they lie & have no respect for these individuals. Read the reviews on Yelp, there many more people that have been treated just as bad as us, surely you can read. Price, service & hotel are horrible!

Behavior of Front office manager was rude and she nor staff acted in a professional manner. We always stay at Holiday Inn Express and were never disregarded as we were by Ms. Judy Johnson, Front Office manager........We made reservations for one night over the phone and were not told renovations were being made at the mentioned Inn. Renovations did not bother us as we entered the lobby and we did see the taped up computer printout informing us of the renovations. We checked in and found the room to be not ready for occupancy but did think it was clean. There was no counter space for any of our personal articles, no clock and other items were not provided in the room. The following morning we nicely mentioned the above complaint to Ms. Johnson and she disregarded our complaint and took no consideration to appease the situation. We asked for a reduction in the cost, but got absolutely no where with her. Two staff sat around drinking coffee and enjoying dinner. I do think you would want better behavior from your staff and this is not how we are treated in other Holiday Inn Expresses. We are IHG Rewards Club members. We stayed the evening of May1, 2023 and checked out May 2,2023 and the room number was #318. Thank you for your time and consideration. Stan and Sue Goleb, 643 Chesapeake Ct., Hermitage, Pa. 16148

When igot to the hotel there was little bits shit in the toilet the sofa bed was dirty and the carpet was dirty iwas so happy to leave I got a rash all over my body I think a dog had been in the room I did ring up after my stay and the manager said that should complain straight away I came to Birmingham for my mother's in law funeral so mind was some where else I can believe the manger said this my whole body got a rash on it and its very painful iwoul like a refund

Hello, my name is Josh Smith. My wife and I recently stayed at your establishment off of 114 and esters. Irving Texas. Explanation of smoking fee would be very much appreciate it. And how it is determined. Certified? Air sample reading machine, parts per million? Very curious and exactly how this is determined.

I have rented many hotel rooms. I’ve gone to many events. More shows, concerts, racing events, family affairs. This was our first time to use Holiday Inn. I can honestly say the experience was not pleasant for the initial check-in, and especially for the fees that came after check out.

I have digital documentation via Facebook that for the last 10 years I have been a non-smoker. My wife also.

We recently got charged a smoking for you in a room.
I feel this is a retaliation for you because the first room they gave us smelled horrible. And was a double bed. We requested a king size. At which point when we went down to notify the clerk. He was not happy, and he also told my wife it was her mistake because she used a third company to book the room. My wife went to holidayinn.com,holidayinn.com sent her to a sub company. And my wife knows I’m very particular. I do not like to use sub websites. I prefer the real McCoy. And so does she

The manager of that location has yet to speak with me or my wife concerning this issue

I am required by the department of transportation state drug test regularly.

So other than smoking tobacco, or smoking drugs. I would like an explanation of what the smoking fee charge is in reference to.

Because, like I said, I have digital documentation that we quit smoking 10 years ago. I would like to know who is certified in the area of smoke detection, and how they get certified.

As I realize you’re not at this location. The hotel smoking area is just outside of the front door by the clerks desk. I do not see how the clerk or front desk operator is able to determine any smells with the way that the north wind will blow the smoke directly into the lobby From outside smoking patrons

My wife and I use the vapor machines. Your digital recording will show that we went outside to smoke in our machines.

I’m going to follow this letter up with the Better Business Bureau. I realize you’re not going to give me my money back most likely. But I find it very strange that I’ll be in charge a smoking fee,

I can only imagine what kind of food I would’ve been charged today reheated a sauerkraut bratwurst

I can also ensure that if this fee does not get returned. We will never visit a Holiday Inn or a sub company of them. This is ridiculous. I wish you would just charge me for the room being messy. That I could at least justify and possibly understand . But once again, I have digital documentation that we gave up tobacco and tobacco products 10 years ago.

Any response to this matter would be very much appreciated.

Very disrespectfull staff

I am trying to reach someone at Holiday Inn’s corporate about the lack of help and respect we have received after miscommunication on the hotel’s end.

We have been fighting this issue since December 2022 and the offer extended to us based on that is insulting. Here was the response your manager gave Amex when I originally tried to contact them. “We understand the importance of getting a refund due to extenuating circumstance, after speaking with Holiday Inn Express And Suites Detroit Dearborn, an IHG Hotel they have told me that they are holding to the original cancellation policy for your booking and declined your refund request but in exchange they are allowing you to have a 3 nights stay in same original location that is valid to use until December 31, 2022.”

Not only is that unacceptable. But we paid for 6 days and we’re in town for a funeral. I will never have a reason to travel back to Dearborn because my Grandmother is dead.

Below is a full recount of our original complaint once again:

This is in reference to CONFIRMATION NUMBER 72429532066200 for a stay between Nov. 13–Nov. 19, 2022 and a pair of stays booked Nov. 12 and then Nov. 13 – 19 and a second Nov. 15-19 at the Holiday Inn in Romulus. The reservations and bookings were made under the name Orville James Butzin and paid for with an AMEX credit card. I can get more specific details if necessary.

To whom it may concern,

My fiancé and I traveled to the Detroit area for the death of our grandmother and booked our hotel via Amex Travel because it was the easiest way we could find to get one at the last minute – but we were unable to choose that night. When we went to check in at the hotel in Romulus (8400 Merriman Road) to see if we could add that night on Saturday evening (Nov 12) and the man at the counter told us he saw our reservation, but he couldn’t add to it because of how his system worked. He told us he could book a single night for us – and that we just needed to come back to the desk in the morning, “check out” and then tell them we wanted to check back into the same room under our new reservation. He even said he was making sure that the room we were in was the same one, so we wouldn’t have to switch rooms the following morning. He clearly stated he saw our reservation but that it could not be adjusted – and even though the charge was nearly $50 more for the night than we booked at, he told us it was because it was Saturday and we needed a place to stay.

The next day, when we went to “check out and then check in” the lady at the desk informed us that we didn’t even have a reservation. She was helpful in trying to go through our emails and determine why the reservation wasn’t showing up – and when she realized it was made in Dearborn she took the time to call over to that hotel and request that they cancel their reservation so she could move it over to her hotel. The person she spoke with told her that it would not be a problem, but that we had to wait until her manager arrived (after 3p) to call back and finish canceling. Based on that phone call, we booked a new reservation for the week at the Romulus hotel, thanked the lady at the counter and went over to work on funeral arrangements. Paying AGAIN for our hotel stay, under the impression that we would receive a refund on the first one. (The second one we booked was still more than before, but we didn’t want to move hotels if we didn’t have to).

We called the Dearborn hotel after 3pm and were informed that because we booked through Amex -WE- could not request the refund, but that we could have Amex call the hotel and take care of it. So we called Amex, went through the process of trying to get them to call over and by the time they called back to the hotel they told us the manager was gone for the day. He was to arrive again between 10a and 3p the following day. I had already spent hours on the phone but was promised multiple times we would be okay and to just stay where we were, so we let it go.

We called back the next day at around 11a and spoke to Amex. They tried to call the hotel multiple times and eventually got through. The hotel once again told them that we had to call back later when a manager was available. At this point we had never checked in at Dearborn and had officially paid over $1100 for hotel rooms we were not using.

On Tuesday I called Amex again around noon. After being on hold for over 45 minutes, they finally got through to the Holiday Inn – and we were told that the manager there was very rude and refused to refund us because “we should have read the fine print”. He said it wasn’t his problem.

At this point, I’ve spent countless hours back and forth between Holiday Inn and Amex – when I should have been spending time with my family after my grandmother died. Amex told us they were filing a formal complaint, refuting the charges and that everything should be okay. He said, and I quote “I have proof that you tried multiple times to fix the situation and were lied to.”

Our alleged “formal complaint” through Amex came back within 24 hours with a simple response stating that Holiday Inn denied our request and that there was nothing else they could do.

Please help me understand what we can do at this point. If the man working the front desk the night, we showed up had simply told us that we had the wrong hotel – instead of telling us he “saw” our reservation but couldn’t update it – we would have drove over to the other one and not though twice about it. If the lady, the following morning, had simply said “there’s nothing we can do” – we would have been a little annoyed to move, but we wouldn’t have booked a second set of rooms and we would have checked out and drove over to the other hotel.

If this had been a matter of paying some sort of “cancelation fee” – I probably wouldn’t be sending this email. I realize mistakes were made in my booking abilities, but it was 10pm and we had just driven 6 hours from Indianapolis because our grandmother had passed away. We were tired and I’m not familiar with the area – It was an honest mistake while booking. All I was asking for was some decency and assistance, and if we had not been led to believe that we would be granted that, we would have just moved hotels and never had an issue.

We were still staying at a Holiday Inn Express – we were just at a different one in town (One that appears to be about 20 minutes away from the one we stayed at.)

Please tell me who I need to contact to escalate this issue. The amount of money, time and tears I have shed over this issue is concerning and I feel like we have been lied to and treated very poorly. I have spent hours trying to figure out who might be able to help and I keep getting the runaround every time I reach out to someone.

Thank you and I look forward to your quick response.

Orville & Katie Butzin

We check in on Saturday April 1 the clerk stated we were lucky because she had only one room available which was not true!due to a Taylor swift's concert and a baseball game but she say the room did not have a door to the rest room she would discount the room due to it not having a door that instead of the regular room rate which was 205 I believe she say she say she would give it to us for 150 which my bank statement says 195 she lied! Broke tv on the floor in the room no coffee pot but everything to make coffee! Television was not working !no microwave! Air-condition not working properly! People running up and down hall all night! Worst stay I have ever had!

Mour son had accident on March 20th and was lifeflighted from owensboro ky to Louisville ky. We called hospital they don't offer hospitality suites so we booked room with holiday Inn express. The lady that took reservation said the room was 2.2 miles from hospital. When we arrived at hospital we were informed it would be lengthy surgery. We looked up our room it was 18 mile from hospital. Called to cancel room and tell them that was too far to drive one way and explained the situation. They refused to give back any portion of our money. General manager has never returned call. 190.16 was what they charged us and we never got to check in. Our son was in surgery till 230am. That was too far to drive and be back by 6am. I would like an explanation of why we were told our room was 2.2 miles from hospital when it wasnt..And why part of our money can't be refunded. Thank you

The water in my room was not working I contacted the front desk immediately after recording video. The woman at front desk stated the manager is in basement for a leak and she was supposed to contact everyone on the floor “but she forgot “ and was told the water would be back on within one hour I asked if there were other options like if I could take a shower in another room because this is such an inconvenience to my family she then stated there is nothing I can do but wait for management. I also had issues yesterday with housekeeping I requested towels and took several hours to finally receive them I have to go to front desk several times because of this by far the worst experience in a hotel ever very disappointed.

I didn't want to put this on a review but we have always stayed at the Holiday Inns we have been going to this hotel in Bloomington, Mn at least for the last 8 years and twice a year we stay there.It is convenient hotel just off of 35W & only 10 minutes from relatives. But we have noticed in the last 4 years it has really gone down hill. Yes, it could be updated but that would be costly, there is so much that needs to be updated in that hotel. It would be nice if they decided not to update it that they could tear it down & rebuild a new hotel there with a restaurant inside like it has the Green Mill. Our family of twenty stayed there last in September 2022, & everyone had some complaint about their room. Took forever for hot water to get hot, we've noticed AC does not get cold or even cool, heater does not get hot or even warm we can run both on high. Must of had a leak in one of the rooms we had stayed in at another time but smelled musty & moldy in there. Took forever for bathtub to drain. But I will say one nice thing we did like about the hotel they had a restaurant/bar that was connected The Green Mill. We've always have had good food & a great service. The rooms were clean & the front desk were friendly. Didn't know if we wanted to come back after our last experience in September but decided to call to make a reservation for an upcoming trip to Bloomington. The front desk said they were booked till May 1st and from what we heard they have homeless families living in there now, the front desk said YES they do. I sure wish whoever reads this would consider an extreme update or consider to rebuild. It would be a shame to not have a hotel in that area.Thank you.

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in. She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it. She called somebody for help about the computer and they couldn’t help her so she told me that I would have to contact my banks for one or credit cards wouldn’t work even though they had worked for 26 days in a row with no problem. . I offered to pay cash or the room you are with $100 deposit and open your she said that was not allowed and then she had trouble making the keys and then I found out in the morning all the people waiting behind me in line she couldn’t use their credit cards either Lisa finally called somebody else on the phone and I love you they initially said no I could not leave the hundred dollar deposit but I asked if I could speak to her and told her that my husband was diabetic and I had to get him up to the room and she said that wasn’t her problem. then for breakfast there was a dog then two dogs then three dogs. It was disgusting and against the board of health rules in the morning she gave me back on the low 1557 though I had given her 520s and then she ended up opening my envelope with my name on it and instead of Lisa putting the just the 100 dollar deposit in the envelope she put 125 and then the girl told me that the computer showed that I had an outstanding balance, which they decided was a mistake and they are lucky they did that. Bennett 11 o’clock mother with three kids upstairs. Let him jump like crazy and they started again at 5:30 in the morning. It was just a very bad experience.

To Whom it may concern,

On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.

ROOM 421 - Murphy
Confirmation # 26798664
Check In March 9, 2023
Check Out: March 13, 2023
Number of Rooms: 1

Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.

As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as other underlying medical needs. We received our keys and were told that the “Restaurant and Lounge” is closed down and there is no food on the premises other than the Snack area and refrigerator. Your website for this hotel is very misleading, that was one of the perks I required for my Son, he is unable to travel by foot to the “outside” establishments of “McDonalds” or “Chick Fil” which was mentioned a few times by so called employees.

Once we entered our room, it seemed like it was a good fit, 2 Queen beds, a spacious bathroom, enough draws and closet space for clothing. But we dropped off our luggage and needed to be at a friend’s home by 11:30pm, we didn’t unpack until the next morning. When we unpacked we found, candy wrappers in the drawers, no hangers for the closet, the iron board cover was burnt and the iron was missing buttons.

As I inspected more, we found in the bathroom mold, mildew (in the sink and tub) and dust above the pictures, mirror. Which lead me to believe the rest of the room must be the same, indeed it was. The top of the closet dust, top of the headboards dust, curtains that didn’t close all the way and ripped. The carpet is dusty and smelled liked it was never steam cleaned just vacuumed when needed.

We found the beds extremely uncomfortable; you can feel the actual springs in the mattress, the sheets were very thin, the top flat sheet was tripled to feel like a blanket, there were no mattress covers on the mattress. We were told when we called to get a few blankets that some “tournament” was in town and the hotel doesn’t have enough linens to provide extra linens.

Having a child or even an adult with Special Needs along with underlying medical issues is a threat to their health to be in a hotel room with so much filth. My son suffered an allergic reaction to the dust, mold and mildew as well as triggering his asthma. He was extremely ill from this environment and was very uncomfortable and upset as well as I was being that I am a single parent traveling alone with him. This establishment had put my Son’s life at risk turning his min vacation into a nightmare.

Because of the “tournament” booking, no other rooms were available and was offered free coffee among other amenities like small shampoo and conditioners. I don’t need those things, I needed a healthy clean room. After the third night, my Son could barely breath and I packed our things and left that building immediately, I headed to an Urgent care to have my Son’s health checked out.

Which leads me to, over the 3 days that I spent at this establishment, housekeeping never once came to our room, the garbage was never picked up, the towels never replenished, nor the beds made or sheets changed, also still missing blankets.

I’d also like to mention that the pool area is a disgrace, it is not inviting, and the temperature of the water was way too cold. I even witnessed other guests refusing to get into the pool and overheard their complaints too.
The side entrance towards the “McDonalds” I found at different times of the day or night UNLOCKED with the ability to walk thru that entrance or leave, I also noticed no cameras on the inside of that door. That’s a HUGE security issue and puts the safety of the hotel’s guests at risk and put more anxiety onto me for our own safety.

All and all this Holiday Inn Melbourne-Viera Conference Center for a lack of a better work is a dump. The amount of money charged per night is outrageous and uncalled for. Very traumatic, unprofessional, and sleepless nights.

In conclusion, I don’t want a hotel credit for another stay at another Hotel, I don’t want free shampoos or soaps, I want my nights refunded for the poor quality of the room and establishment, the mental and physical well being of my Son is a priority for me and not one moment at this establishment was it a vacation but rather a nightmare.

I will be sending this to Corporate, the Owners, the Website, the Yelp site, etc. Your establishment should re-evaluate and further training on how to run a HOLIDAY INN to the employees, staff and mostly protocol of how to handle Special Need guests.

Sincerely,
Manon Murphy

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!! I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!! I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us through Priceline we paid over 500$ for this dreadful place plus I had to pay for a extra day because my plane didn’t leave until 9:55Pm on last night. I had to go get towels, Tissue and empty my own garbage for 3 days!! This was horrific and unheard of!! This hotel needs so many repairs already and the personnel staff very rude and uncaring. My husband walk with a cane. He was very upset.

Renee R. Williams
2520 W. LevMoyne Street
Chicago, Il 60622
(312)834-6339
reneerwilliams.com

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying. We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter. I was shocked that my daughter (14 years old and very shy) would do such a thing and then lie about it, so I asked her again, did you take a water bottle from the cooler, she said "No mom, I got this from the room", her other friend tried to come to her defense and said, holding up the water bottles, "this isn't even the same type of water bottle that they sell". The woman from the front desk got upset and said, "she took the water, I have a video camera to prove she took water out of the cooler." At that point I responded "let me see the video footage, show me the footage of my daughter taking water out of your cooler", she said "I don't have access to the footage, I need to call my manager", I said "ok, call your manager, you are accusing my daughter of steeling in front of a group of people, defaming her character, and mine as well, so I want to see the proof". She walked away and a few minutes later she was on the phone and I asked her, "
did you get the code from the manager, can we see my daughter taking the water bottle from the cooler?" She said "not yet", I then said to her you couldn't even see my daughter from where you were standing at the front desk, there is a wall seperating you from the cooler, the cooler was on the other side of the wall, so you may think she took a water because she walked by you with a water bottle in her hand but it was from the room not your cooler". She stopped talking with me, went outside to talk to my husband the other fathers that were on this trip and was also talking on the phone to her manager. One of the fathers that was witness to the entire scene said her heard her tell her manager that "I was cursing at her", I did not raise my voice, I never used any profanity, I just asked that she produce the evidence she said she had of my daughter steeling a water bottle". She then went so far as to have her manager come to the hotel and 2 hours plus later, at 11:30 PM at night, evict us from our room. By that time, we were all in bed and we get a knock on the door and it was the manager telling us to pack our bags as we had to leave the hotel for "disrespecting" his employee. My husband said your employee disrespected us by accusing us of stealing in front of a large group of people and claiming she had it on camera to prove it. To that the general manager said " I don't care about the water bottle, you disrespected my employee and this is private property so you have to leave". This is the hospitality industry, you can accuse your guests of steeling and when they deny the allegation and defend themselves by asking for proof which you said you had you throw them out? I am going to contact my attorney to obtain the video footage, the incident occurred on March 3rd around 9:40 -10 PM ET. The woman at the front desk lied to the manager by saying I cursed at her, I did not even raise my voice, I have at least 10 - 12 witnesses that can all corroborate my story. I was attacked and accused by one of your employees of steeling, and then when I asked them to show me proof, they made me leave in the middle of the night. My entire family was harassed by your staff, thrown out on the street in the middle of the night and left to drive around looking for alternate sleeping arrangements at an additional cost.

My 14 year old daughter was traumatized as the manager called the sheriff on us although we did not resist at all, just to make sure we left, we were humiliated in front of a large group of people and had our character assaulted all because we told the truth and asked for them to produce the video they said they had which showed my daughter steeling a water bottle.

I want my money for the 3 night stay that I prepaid for reimbursed and for you to produce the security camera footage to prove my daughter's innocence.

Katherine DeGregorio

First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card. Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy. If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available. I have traveled a lot all over the USA and Canada and have yet to have anyone not accept cash and a card. Even the Holiday Inn Express I stayed in this past fall allowed me to pay up front with cash and took my credit card just in case. Can’t say I will stay again here I will simply stay across the street. Sadly I guess todays managers and those we employ do not know how do make common sense decisions and provide good positive customer relationship

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event. Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved. Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it. no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine was not working when we checked in. When I arrived home Saturday and checked my email I then saw that my rooms had been canceled for me by the hotel at 10:08 that Friday morning. I have been staying here for the last 15 to 20 years, I guess covid turned this into a second rate operation. Do you think we should stay here next year??
Sincerely,
Kevin Casey

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. 2nd St., which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and several other people I feel the same way like I said I was there for three days and never got anything from anyone not even a sorry me and my wife had thought about leaving the motel but we had already unpacked our stuff so we stayed but we were on edge the whole time , didn’t really get to relax and have fun please if somebody could give me any information on what the motel policy is on something like this happening like I said, there were several other vehicles that had been broken into and more motels around the area that I had the same thing

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . My son stayed in the queen room ,my husband and I stayed in the king room .now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving. That night at 130 am I wake up to bedbugs eating me up . So I collect 2 of the bugs and go to the front desk the clerk says do you want us to change the sheets .I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. What ever the manager comes in at 9 so after staying out of the bed and searching for bedbugs which was in the headboard the manager refunded one room because there was no bugs in one room the room with the bugs was 195 .it was on booking .com they won't refund both rooms because there was not bugs in both rooms this is ridiculous I will never use holiday inn I will never recommend holiday inn to anyone ever the manager acted like bedbugs were no big deal ...they are a very big deal ...and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north. I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did. I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

I have reserved a room for Saturday at the Holiday Inn and I was trying to do it with Booking.com for 239, but I called Holiday in for a residential suite and she was telling me that she could get a cheaper than 239 and she got it for like 160 some dollars for me so when I checked in yesterday Saturday on the fort she said that I could use those reservations because she couldn’t give it to me for that price and then I would have to cancel those reservations and get new reservations and when we called the supervisor She was rude as well, and she told me that she could not give me that residential suite for that amount even though I have reservations that she would have to cancel Dion and make new reservations and she gave me another room when I could’ve got the residential suite on booking.com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter

We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative. We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights. Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at my email with my confirmation and told me I didn’t know what I was talking about and that she knew what she was talking about. We were in town for a wedding and our stay was so stressful because of the mix ups and the rude employee. However I will say that other employees were very nice but they couldn’t help us with this situation.

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so we lay back and unpack.
Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong.
Anyway that's not even the worst of it. Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager just kept all the money we had to our names.
So my wife sayed that the manager walked in the room before we left and sayed that we had smoked in the room and they were going to keep our deposit, well we didn't smoke at all in the room, she had smelled smoke off of us because we smoked a cigarette out back right before we left and the smell came in with us, so when we left right after we smoked outside, she had came in the room and smelled it and said we smoked in the room, so we don't get our deposit back, and it's not true me and my wife didn't smoke one time in that room and we would like our deposit back please.
Thank you for your time.
David and Christina Waltz

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR.
we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall. We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim. Real bad experience with the rooms and with management.

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa.
We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline. Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could check. She repeated that that was a problem between us and Priceline and walked away into the back room saying we should reach out to Priceline to solve our problem. Her tone was not friendly and she seemed to doubt our ability to remember how many rooms we had booked. She informed us before walking away that no matter what, the hotel was fully booked.
We were in the lobby for over an hour with Priceline trying to figure out relocation options when the agent asked to talk to her and after some back and forth, helped her locate the booking and eventually the missing rooms. At one point before her mistake became apparent, the Priceline agent was asking her to cancel our booking so he could relocate us to a nearby hotel and she said she had already checked us into 1 of the rooms and could not reverse that transaction, implying that we would somehow have to spend our family vacation in separate hotels.
Once it became clear that she had made a mistake, her tone worsened and she claimed that she had never walked away or been rude to us. This Infront of 6 people who had just witnessed the opposite. This was the most tense and stressful hour any of us has faced in our experience staying at any hotel or any service for which we paid for. The lady also barked at a different guest who came to ask for some room change and literally spoke to her in a way that I would not address an unruly animal. a tone I would not to talk of a human being, yelling "I would not repeat myself" over and over. The lobby had cameras, we hope they have audio but even if there is no way to review the audio, I believe the tone and body language of the interaction would speak volumes as to what transpired. The next day we complained to another lady (Amarya) who had relieved her and she was visibly hurt by the lack of humanity of her colleague and apologized deeply for her unprofessional behavior. It was a relief to know that there was empathy in that establishment. Based on the behavior we experienced from this woman we strongly believe that there are others she must have mistreated. One can simply not be that good at mistreating people without practice. We hope our complaint meets people in the right quarters who can address this behavior and save others from this despicable treatment
Please feel free to reach us through for any questions
Yvette Lyonga, Ntang Elad, Myriam Mosaso, Katte Mosaso, Kevin Takang and Marie Laure Mbongo

1. Bathroom light didn't work.
2. Closet door didn't shut.
3. Bedside table drawer would shut....hit my leg several times.
4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice.
5. Booked a suite.....stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony!
6. Stuck in a room end of hall right by the hvac unit....so loud we had to sleep with earplugs.
7. T.v. picture all snowy.
Evening front desk staff so rude!
It was my anniversary and it was a horrible stay. I want a full refund.
I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown.
We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.

Billy Brasher

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me.
I ended up going to another hotel for the night.

I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay in the future for wasting my time, and they did not care. I only got 3 hours of sleep because they wasted my time on the phone while they called the front office.

If you made a reservation and have a confirmation number, there should be someone at the front desk to check you in, especially if you just arrived from a long trip and are tired. The last thing you want to do is look for a vacancy at another hotel in the middle of the night.

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.

I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.

I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people. The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea. Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service.
Everyone was great there. Breakfast was excellent and items constantly refilled.
You are an excellent hotel and I hope all of your locations follow through like this one. Thank you so much for being a great place to stay.
Happy Holidays. Have a nice day.
PS. I am sorry for the delay in writing this. Some things have happened since we got home, but I did want to be sure these wonderful people were recognized for their excellent customer service.

Thank you.
Laurie Vail
1436 Losson Rd

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime
Or her or not? I am attaching couple of images too! Very bad experience.
I only stay at Holiday Inn but now I’m not sure anymore…

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. For our quick references following are my Hotel reservation confirmation no - 49585036, 27273052, 41179782, 29440086, 28667186 and 22523796
Let's come to my complaint - I reported at the reception of Holiday Inn Express Bradford UKBD15LD on 10th Nov to Ms Jen Mcdonald around 10.15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed. She also metioned that since we are checking early, no rooms are ready now (later on I came to know that the hotel was having some room which could had been accomodated), but she will get the room available within next two hour once its ready. I asked my wife to stay in the Lobby for next two hours as the rooms are not ready and once the first room will be ready they will be accomodating you. She stayed there and called me around 12.30pm saying that the room is not allocated till now and when asked to Ms Zen, She told her to wait for some more time. Again I called my wife around 1.30pm to check whether she got the room or not, she intimated that she had not got the room. I asked to give her mobile to the receptionist Ms Zen but she refused to talk over the mobile. I asked to get the reception number where she was not coming to the phone but when my wife countered her, she spoke me over the hotel phone. When asked her for the reason of delay of the room, she mentioned that as per the hotel policy, the check out time is 3 pm and connot give the room before 3pm. Her way of communication was very blunt and seems that she was really not interested to give the room. I think she makes her opionion based on caste and creed. With long discussion, finally she did,t gave the room even till 3 pm. I wife was waiting in the lobby till then. Later on it was told to my wife by the other manager that your room cannot be allocated as the previous shift manager told her that the room was not allocated as the customer did't payed and refused to pay in the morning. I have a question to IHG team, do you think any customer who has shared his credit card number for autodebit while doing the reservation will refuse to pay even when he is with his wife on a trip. Holiday Inn is a very group and deals mostly with a Corporate customer, how come the reception team can think of this type of issue. I have to leave the office and meeting with half day leave so as to reach the hotel to give the payment. I reached hotel but by that time Ms Zen's working hour was over. He told be since I refused to pay, the room was not allocated which was a false allegation on a customer. This make me highly frustated and though never to use Holiday Inn ever. I ask the duty manager to get my payment charged and allocate the room. The payment was done without using my PHYSICAL card and hotel was allocated at 4pm (One hour date as per the time of 3pm). Post allocation of the room, I requested the duty manager Mr Taj for allowing me to check out at 2pm tomorrow (Gold Elite member have the option to check by 2pm by mutual agreement with the hotel team). During his processing, other lady at the reception Ms Tia started domitating the Duty Manager, not to extend beyond 11 am. When time and again reuesting the duty manage, Ms Tia always jumps inbetween before the duty manager says anything. Tia was not allowing the Duty Manager to speak and share his opinion. Seems that Tia was doing this intentially and have some instruction from Zen. Final after 20 mins of discussion, I was allowed to check out at 1pm for the next day.
The hanlding of the customer by Ms Zen and Ms Tia was very unprofessional and behavour of both with my wife was really frustrating. I expect IGH to take a strict action with such team member and provide proper training. Since my wife was in the lobby for allmost 6 hours, I expect strong action against these two members, get my hotel stay amount refunded to me with mental harrashment compensation from Holiday Inn. Next day during check out, the Duty Manager Mr Jay Cummings was updated and he assured that he is going to update to the Hotel General Manager Amber Sizer and she will be connecting on this BIG Misbehaviour from his team but its more than a week, I didn't received any response from the General Manager of the Hotel, hence putting up this compliant and expecting a proper resolution from IHG team.

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things. This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing. I reported it to the front desk and received what felt like they were not concerned.

Why do you call your hotel pet friendly and charge extra when the following occurs:

1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night
2. No place on the grounds for a pet to pee/poop?

3. Carpeted flooring.

Just curious what the industry standards are?