Contact Holiday Inn Corporate

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in. She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it. She called somebody for help about the computer and they couldn’t help her so she told me that I would have to contact my banks for one or credit cards wouldn’t work even though they had worked for 26 days in a row with no problem. . I offered to pay cash or the room you are with $100 deposit and open your she said that was not allowed and then she had trouble making the keys and then I found out in the morning all the people waiting behind me in line she couldn’t use their credit cards either Lisa finally called somebody else on the phone and I love you they initially said no I could not leave the hundred dollar deposit but I asked if I could speak to her and told her that my husband was diabetic and I had to get him up to the room and she said that wasn’t her problem. then for breakfast there was a dog then two dogs then three dogs. It was disgusting and against the board of health rules in the morning she gave me back on the low 1557 though I had given her 520s and then she ended up opening my envelope with my name on it and instead of Lisa putting the just the 100 dollar deposit in the envelope she put 125 and then the girl told me that the computer showed that I had an outstanding balance, which they decided was a mistake and they are lucky they did that. Bennett 11 o’clock mother with three kids upstairs. Let him jump like crazy and they started again at 5:30 in the morning. It was just a very bad experience.

To Whom it may concern,

On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.

ROOM 421 - Murphy
Confirmation # 26798664
Check In March 9, 2023
Check Out: March 13, 2023
Number of Rooms: 1

Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.

As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as other underlying medical needs. We received our keys and were told that the “Restaurant and Lounge” is closed down and there is no food on the premises other than the Snack area and refrigerator. Your website for this hotel is very misleading, that was one of the perks I required for my Son, he is unable to travel by foot to the “outside” establishments of “McDonalds” or “Chick Fil” which was mentioned a few times by so called employees.

Once we entered our room, it seemed like it was a good fit, 2 Queen beds, a spacious bathroom, enough draws and closet space for clothing. But we dropped off our luggage and needed to be at a friend’s home by 11:30pm, we didn’t unpack until the next morning. When we unpacked we found, candy wrappers in the drawers, no hangers for the closet, the iron board cover was burnt and the iron was missing buttons.

As I inspected more, we found in the bathroom mold, mildew (in the sink and tub) and dust above the pictures, mirror. Which lead me to believe the rest of the room must be the same, indeed it was. The top of the closet dust, top of the headboards dust, curtains that didn’t close all the way and ripped. The carpet is dusty and smelled liked it was never steam cleaned just vacuumed when needed.

We found the beds extremely uncomfortable; you can feel the actual springs in the mattress, the sheets were very thin, the top flat sheet was tripled to feel like a blanket, there were no mattress covers on the mattress. We were told when we called to get a few blankets that some “tournament” was in town and the hotel doesn’t have enough linens to provide extra linens.

Having a child or even an adult with Special Needs along with underlying medical issues is a threat to their health to be in a hotel room with so much filth. My son suffered an allergic reaction to the dust, mold and mildew as well as triggering his asthma. He was extremely ill from this environment and was very uncomfortable and upset as well as I was being that I am a single parent traveling alone with him. This establishment had put my Son’s life at risk turning his min vacation into a nightmare.

Because of the “tournament” booking, no other rooms were available and was offered free coffee among other amenities like small shampoo and conditioners. I don’t need those things, I needed a healthy clean room. After the third night, my Son could barely breath and I packed our things and left that building immediately, I headed to an Urgent care to have my Son’s health checked out.

Which leads me to, over the 3 days that I spent at this establishment, housekeeping never once came to our room, the garbage was never picked up, the towels never replenished, nor the beds made or sheets changed, also still missing blankets.

I’d also like to mention that the pool area is a disgrace, it is not inviting, and the temperature of the water was way too cold. I even witnessed other guests refusing to get into the pool and overheard their complaints too.
The side entrance towards the “McDonalds” I found at different times of the day or night UNLOCKED with the ability to walk thru that entrance or leave, I also noticed no cameras on the inside of that door. That’s a HUGE security issue and puts the safety of the hotel’s guests at risk and put more anxiety onto me for our own safety.

All and all this Holiday Inn Melbourne-Viera Conference Center for a lack of a better work is a dump. The amount of money charged per night is outrageous and uncalled for. Very traumatic, unprofessional, and sleepless nights.

In conclusion, I don’t want a hotel credit for another stay at another Hotel, I don’t want free shampoos or soaps, I want my nights refunded for the poor quality of the room and establishment, the mental and physical well being of my Son is a priority for me and not one moment at this establishment was it a vacation but rather a nightmare.

I will be sending this to Corporate, the Owners, the Website, the Yelp site, etc. Your establishment should re-evaluate and further training on how to run a HOLIDAY INN to the employees, staff and mostly protocol of how to handle Special Need guests.

Sincerely,
Manon Murphy

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!! I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!! I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us through Priceline we paid over 500$ for this dreadful place plus I had to pay for a extra day because my plane didn’t leave until 9:55Pm on last night. I had to go get towels, Tissue and empty my own garbage for 3 days!! This was horrific and unheard of!! This hotel needs so many repairs already and the personnel staff very rude and uncaring. My husband walk with a cane. He was very upset.

Renee R. Williams
2520 W. LevMoyne Street
Chicago, Il 60622
(312)834-6339
reneerwilliams.com

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying. We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter. I was shocked that my daughter (14 years old and very shy) would do such a thing and then lie about it, so I asked her again, did you take a water bottle from the cooler, she said "No mom, I got this from the room", her other friend tried to come to her defense and said, holding up the water bottles, "this isn't even the same type of water bottle that they sell". The woman from the front desk got upset and said, "she took the water, I have a video camera to prove she took water out of the cooler." At that point I responded "let me see the video footage, show me the footage of my daughter taking water out of your cooler", she said "I don't have access to the footage, I need to call my manager", I said "ok, call your manager, you are accusing my daughter of steeling in front of a group of people, defaming her character, and mine as well, so I want to see the proof". She walked away and a few minutes later she was on the phone and I asked her, "
did you get the code from the manager, can we see my daughter taking the water bottle from the cooler?" She said "not yet", I then said to her you couldn't even see my daughter from where you were standing at the front desk, there is a wall seperating you from the cooler, the cooler was on the other side of the wall, so you may think she took a water because she walked by you with a water bottle in her hand but it was from the room not your cooler". She stopped talking with me, went outside to talk to my husband the other fathers that were on this trip and was also talking on the phone to her manager. One of the fathers that was witness to the entire scene said her heard her tell her manager that "I was cursing at her", I did not raise my voice, I never used any profanity, I just asked that she produce the evidence she said she had of my daughter steeling a water bottle". She then went so far as to have her manager come to the hotel and 2 hours plus later, at 11:30 PM at night, evict us from our room. By that time, we were all in bed and we get a knock on the door and it was the manager telling us to pack our bags as we had to leave the hotel for "disrespecting" his employee. My husband said your employee disrespected us by accusing us of stealing in front of a large group of people and claiming she had it on camera to prove it. To that the general manager said " I don't care about the water bottle, you disrespected my employee and this is private property so you have to leave". This is the hospitality industry, you can accuse your guests of steeling and when they deny the allegation and defend themselves by asking for proof which you said you had you throw them out? I am going to contact my attorney to obtain the video footage, the incident occurred on March 3rd around 9:40 -10 PM ET. The woman at the front desk lied to the manager by saying I cursed at her, I did not even raise my voice, I have at least 10 - 12 witnesses that can all corroborate my story. I was attacked and accused by one of your employees of steeling, and then when I asked them to show me proof, they made me leave in the middle of the night. My entire family was harassed by your staff, thrown out on the street in the middle of the night and left to drive around looking for alternate sleeping arrangements at an additional cost.

My 14 year old daughter was traumatized as the manager called the sheriff on us although we did not resist at all, just to make sure we left, we were humiliated in front of a large group of people and had our character assaulted all because we told the truth and asked for them to produce the video they said they had which showed my daughter steeling a water bottle.

I want my money for the 3 night stay that I prepaid for reimbursed and for you to produce the security camera footage to prove my daughter's innocence.

Katherine DeGregorio

First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card. Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy. If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available. I have traveled a lot all over the USA and Canada and have yet to have anyone not accept cash and a card. Even the Holiday Inn Express I stayed in this past fall allowed me to pay up front with cash and took my credit card just in case. Can’t say I will stay again here I will simply stay across the street. Sadly I guess todays managers and those we employ do not know how do make common sense decisions and provide good positive customer relationship

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event. Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved. Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it. no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine was not working when we checked in. When I arrived home Saturday and checked my email I then saw that my rooms had been canceled for me by the hotel at 10:08 that Friday morning. I have been staying here for the last 15 to 20 years, I guess covid turned this into a second rate operation. Do you think we should stay here next year??
Sincerely,
Kevin Casey

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. 2nd St., which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and several other people I feel the same way like I said I was there for three days and never got anything from anyone not even a sorry me and my wife had thought about leaving the motel but we had already unpacked our stuff so we stayed but we were on edge the whole time , didn’t really get to relax and have fun please if somebody could give me any information on what the motel policy is on something like this happening like I said, there were several other vehicles that had been broken into and more motels around the area that I had the same thing

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . My son stayed in the queen room ,my husband and I stayed in the king room .now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving. That night at 130 am I wake up to bedbugs eating me up . So I collect 2 of the bugs and go to the front desk the clerk says do you want us to change the sheets .I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. What ever the manager comes in at 9 so after staying out of the bed and searching for bedbugs which was in the headboard the manager refunded one room because there was no bugs in one room the room with the bugs was 195 .it was on booking .com they won't refund both rooms because there was not bugs in both rooms this is ridiculous I will never use holiday inn I will never recommend holiday inn to anyone ever the manager acted like bedbugs were no big deal ...they are a very big deal ...and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north. I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did. I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

I have reserved a room for Saturday at the Holiday Inn and I was trying to do it with Booking.com for 239, but I called Holiday in for a residential suite and she was telling me that she could get a cheaper than 239 and she got it for like 160 some dollars for me so when I checked in yesterday Saturday on the fort she said that I could use those reservations because she couldn’t give it to me for that price and then I would have to cancel those reservations and get new reservations and when we called the supervisor She was rude as well, and she told me that she could not give me that residential suite for that amount even though I have reservations that she would have to cancel Dion and make new reservations and she gave me another room when I could’ve got the residential suite on booking.com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter

We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative. We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights. Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at my email with my confirmation and told me I didn’t know what I was talking about and that she knew what she was talking about. We were in town for a wedding and our stay was so stressful because of the mix ups and the rude employee. However I will say that other employees were very nice but they couldn’t help us with this situation.

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so we lay back and unpack.
Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong.
Anyway that's not even the worst of it. Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager just kept all the money we had to our names.
So my wife sayed that the manager walked in the room before we left and sayed that we had smoked in the room and they were going to keep our deposit, well we didn't smoke at all in the room, she had smelled smoke off of us because we smoked a cigarette out back right before we left and the smell came in with us, so when we left right after we smoked outside, she had came in the room and smelled it and said we smoked in the room, so we don't get our deposit back, and it's not true me and my wife didn't smoke one time in that room and we would like our deposit back please.
Thank you for your time.
David and Christina Waltz

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR.
we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall. We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim. Real bad experience with the rooms and with management.

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa.
We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline. Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could check. She repeated that that was a problem between us and Priceline and walked away into the back room saying we should reach out to Priceline to solve our problem. Her tone was not friendly and she seemed to doubt our ability to remember how many rooms we had booked. She informed us before walking away that no matter what, the hotel was fully booked.
We were in the lobby for over an hour with Priceline trying to figure out relocation options when the agent asked to talk to her and after some back and forth, helped her locate the booking and eventually the missing rooms. At one point before her mistake became apparent, the Priceline agent was asking her to cancel our booking so he could relocate us to a nearby hotel and she said she had already checked us into 1 of the rooms and could not reverse that transaction, implying that we would somehow have to spend our family vacation in separate hotels.
Once it became clear that she had made a mistake, her tone worsened and she claimed that she had never walked away or been rude to us. This Infront of 6 people who had just witnessed the opposite. This was the most tense and stressful hour any of us has faced in our experience staying at any hotel or any service for which we paid for. The lady also barked at a different guest who came to ask for some room change and literally spoke to her in a way that I would not address an unruly animal. a tone I would not to talk of a human being, yelling "I would not repeat myself" over and over. The lobby had cameras, we hope they have audio but even if there is no way to review the audio, I believe the tone and body language of the interaction would speak volumes as to what transpired. The next day we complained to another lady (Amarya) who had relieved her and she was visibly hurt by the lack of humanity of her colleague and apologized deeply for her unprofessional behavior. It was a relief to know that there was empathy in that establishment. Based on the behavior we experienced from this woman we strongly believe that there are others she must have mistreated. One can simply not be that good at mistreating people without practice. We hope our complaint meets people in the right quarters who can address this behavior and save others from this despicable treatment
Please feel free to reach us through for any questions
Yvette Lyonga, Ntang Elad, Myriam Mosaso, Katte Mosaso, Kevin Takang and Marie Laure Mbongo

1. Bathroom light didn't work.
2. Closet door didn't shut.
3. Bedside table drawer would shut....hit my leg several times.
4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice.
5. Booked a suite.....stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony!
6. Stuck in a room end of hall right by the hvac unit....so loud we had to sleep with earplugs.
7. T.v. picture all snowy.
Evening front desk staff so rude!
It was my anniversary and it was a horrible stay. I want a full refund.
I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown.
We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.

Billy Brasher

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me.
I ended up going to another hotel for the night.

I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay in the future for wasting my time, and they did not care. I only got 3 hours of sleep because they wasted my time on the phone while they called the front office.

If you made a reservation and have a confirmation number, there should be someone at the front desk to check you in, especially if you just arrived from a long trip and are tired. The last thing you want to do is look for a vacancy at another hotel in the middle of the night.

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.

I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.

I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people. The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea. Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service.
Everyone was great there. Breakfast was excellent and items constantly refilled.
You are an excellent hotel and I hope all of your locations follow through like this one. Thank you so much for being a great place to stay.
Happy Holidays. Have a nice day.
PS. I am sorry for the delay in writing this. Some things have happened since we got home, but I did want to be sure these wonderful people were recognized for their excellent customer service.

Thank you.
Laurie Vail
1436 Losson Rd

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime
Or her or not? I am attaching couple of images too! Very bad experience.
I only stay at Holiday Inn but now I’m not sure anymore…

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. For our quick references following are my Hotel reservation confirmation no - 49585036, 27273052, 41179782, 29440086, 28667186 and 22523796
Let's come to my complaint - I reported at the reception of Holiday Inn Express Bradford UKBD15LD on 10th Nov to Ms Jen Mcdonald around 10.15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed. She also metioned that since we are checking early, no rooms are ready now (later on I came to know that the hotel was having some room which could had been accomodated), but she will get the room available within next two hour once its ready. I asked my wife to stay in the Lobby for next two hours as the rooms are not ready and once the first room will be ready they will be accomodating you. She stayed there and called me around 12.30pm saying that the room is not allocated till now and when asked to Ms Zen, She told her to wait for some more time. Again I called my wife around 1.30pm to check whether she got the room or not, she intimated that she had not got the room. I asked to give her mobile to the receptionist Ms Zen but she refused to talk over the mobile. I asked to get the reception number where she was not coming to the phone but when my wife countered her, she spoke me over the hotel phone. When asked her for the reason of delay of the room, she mentioned that as per the hotel policy, the check out time is 3 pm and connot give the room before 3pm. Her way of communication was very blunt and seems that she was really not interested to give the room. I think she makes her opionion based on caste and creed. With long discussion, finally she did,t gave the room even till 3 pm. I wife was waiting in the lobby till then. Later on it was told to my wife by the other manager that your room cannot be allocated as the previous shift manager told her that the room was not allocated as the customer did't payed and refused to pay in the morning. I have a question to IHG team, do you think any customer who has shared his credit card number for autodebit while doing the reservation will refuse to pay even when he is with his wife on a trip. Holiday Inn is a very group and deals mostly with a Corporate customer, how come the reception team can think of this type of issue. I have to leave the office and meeting with half day leave so as to reach the hotel to give the payment. I reached hotel but by that time Ms Zen's working hour was over. He told be since I refused to pay, the room was not allocated which was a false allegation on a customer. This make me highly frustated and though never to use Holiday Inn ever. I ask the duty manager to get my payment charged and allocate the room. The payment was done without using my PHYSICAL card and hotel was allocated at 4pm (One hour date as per the time of 3pm). Post allocation of the room, I requested the duty manager Mr Taj for allowing me to check out at 2pm tomorrow (Gold Elite member have the option to check by 2pm by mutual agreement with the hotel team). During his processing, other lady at the reception Ms Tia started domitating the Duty Manager, not to extend beyond 11 am. When time and again reuesting the duty manage, Ms Tia always jumps inbetween before the duty manager says anything. Tia was not allowing the Duty Manager to speak and share his opinion. Seems that Tia was doing this intentially and have some instruction from Zen. Final after 20 mins of discussion, I was allowed to check out at 1pm for the next day.
The hanlding of the customer by Ms Zen and Ms Tia was very unprofessional and behavour of both with my wife was really frustrating. I expect IGH to take a strict action with such team member and provide proper training. Since my wife was in the lobby for allmost 6 hours, I expect strong action against these two members, get my hotel stay amount refunded to me with mental harrashment compensation from Holiday Inn. Next day during check out, the Duty Manager Mr Jay Cummings was updated and he assured that he is going to update to the Hotel General Manager Amber Sizer and she will be connecting on this BIG Misbehaviour from his team but its more than a week, I didn't received any response from the General Manager of the Hotel, hence putting up this compliant and expecting a proper resolution from IHG team.

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things. This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing. I reported it to the front desk and received what felt like they were not concerned.

Why do you call your hotel pet friendly and charge extra when the following occurs:

1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night
2. No place on the grounds for a pet to pee/poop?

3. Carpeted flooring.

Just curious what the industry standards are?

On our recent stay at your inn in McCalla, Al we awoke to find that half of the power in our room was off and apparently had been for a large part of the night. Apparently our room was the only room affected at the time.
Two things about this:
1. My wife was using her oxygen generator and Trillogy ventilator and experienced mild distress when she woke.
2. Most distressing was that when I contacted the front desk, after asking my room number, I was told that this often happens and they would trip the breaker down stairs and have it back on shortly.

This is a relatively new hotel unit and the fact that there is a known problem with the electrical system that has not been addressed when we checked in with medical equipment now has me searching for another hotel in the area.

Fortunately my wife experienced only minor breathing problems. But someone with a more serious respiratory problem may not be as fortunate.

Please make sure that the management of this unit Is aware that this problem could have a more serious result in the future.
Since this electrical problem was known and not addressed will have me seeking another hotel in the future. I regret this since the rest of the hotel was very nice.
Thank you. I look forward to hearing that this will no longer be a problem.
Regards
S. J. Scannelly
6081 Frontier Lane
Nashville, Tn 37212

Hello
My name is Anthony Hamilton
In August I booked a room at the Holiday Inn in Makati,
I was opening up a new bank account and leaving a bank so to make the transaction easier I decided to prepay and I informed them that I would have another credit card for any charges while I was there ,
They sent me a form and the payment for the entire stay was paid.
Less than a week before the trip, we had a COVID exposure in our building at work which forced us to be on quarantine and thus miss the trip.
I knew I might lose some money from the reservation but not all.
I simply asked for a refund for the unused vacation, however they told me it was company policy to refund the card where the money was issued.
I called the bank who said we cant take money from an account that was closed.
I have gone back and forth the credit department at Holiday Inn Makati.
I am obviously not someone trying to scam Holiday Inn and I wish the account was not closed.
I do not know why they cant either issue me a check minus the cost to send it since they cant deposit the money to my new account.
It had been one of the places I enjoyed staying when my work sent me to Makati but I will say this experience has now lost my business with them forever.
Sincerely
Anthony Hamilton

Please have somebody call me 516-356-9061

Hi, we stayed at the Holiday Inn express in Worcester Massachusetts 10/28-10/29 we had two rooms, one for my husband and myself and one for my son. The bathroom sink in our room did not drain well and would pack up every time we used it. The first night was fine. It was a little warm there so we did not want the heat on in the room we put the AC on which worked fine. On our way out of the hotel Saturday morning we asked if our room could be cleaned and made up and they said yes. We returned to our room Saturday afternoon about 430, the bed was made, but we had no towels at all the garbage pails were filled. My husband did let the front desk know and the woman there was very nice and upset that this had happened. Also, while eating breakfast there Sunday morning, the TV that was on was very loud and the subject on the news was disturbing, I asked the woman working in the dining area if she could lower it, and she said no because she had to keep it turned up for the other people in the room to hear it, and she said she had been corrected once before by management that she could not change the channels because somebody else might not want another channel, I had just asked her to lower it. I’m just thinking maybe you should not have a TV on at all because of peoples different preferences. Thank you.

On October 20, 2022, I received a call from the front desk agent, Sasha. The call came in around 7:30 pm, and I was asked to provide a CC to hold the room because my card was declined. I was apologetic and told Sasha that my wife would call her in 15 minutes with a card for them to save our room. At around 8 pm, my wife called, and Sasha took the card and charged it. Sasha at no time mentioned that she was canceling our room. The drive for us is 5hrs and 45minutes, and we were visiting our son who goes to Bowdoin. When we arrived at 1 pm, there was an apparent flood at the hotel, and we could not check in. The fire department was there as well.
As you can imagine, we were highly disappointed and exhausted. We went out and had lunch with our son and took some scenery to give your hotel a chance to balance itself. Well, when we returned, we were informed by Sasha that we were checked out. How were we checked out if she called us last night, took our credit card information, and did not mention that she was canceling the room because we did not get there at a specific time? I had this room booked for October 20-23. As we tried to book this room again, the alarm went off twice more at about 9 pm. The customers were quite upset, as were we, and were told they were testing the sprinkler system. She said this without notifying the guests. What if there were an actual situation? Were the guests supposed to think it was a " sprinkler test "? We asked to speak to the manager, who Sasha mentioned was not there. She gave his name as Mr.Patel.
We wanted a refund, or the least they could do was give us the room for the date and rate I originally booked. Sasha could not fulfill that request and was charging us over the price I initially booked, so we reluctantly paid for one night out of sheer exhaustion. The next day we booked a room at Hotel 44 ( right next door to this hotel) at $100 less than what Sasha offered. We had a horrible experience with your hotel's service and management and will not be returning. It is a shame because we stayed with your hotel in August and plan on visiting Maine every other month. The fact that the manager could not extend a common courtesy was disgraceful. Unfortunately, you have lost a customer and a member. The hotel subject is Holiday Inn Express Freeport - Brunswick Area 450 U.S. Route 1Freeport, ME 04032 US, and my confirmation number for the dates in question is #41903781
Check On October 20, 2022, Check Out: October 23, 2022.
I urge corporate to speak to this hotel's management. And to be careful what they tell their guests regarding potential fire hazards because saying that a sprinkler test was being done without informing the guests can lead to detrimental outcomes if an actual situation had occurred at this hotel. Think lawsuits.

Why allow people to book a room online if you don’t allow locals to stay there? Complete bs. I want a refund and not in 10 business days. Today. The day you all took the money and didn’t get me a room. Oh and let’s not forget the owner having a idgaf attitude saying “it’s there money not mine” yeah def not ever booking here again.

I have a time share through Holiday Inn (Orange Lake). The payment that was meant for my credit card accidentally went to Holiday Inn’s Capital Management Company. I have been given the run around since August, to get my money back! They have repeatedly lied to me. I am filing a complaint with the state of Georgia and BBB. This is absolutely a shameful business practice.

Breakfast service. Terrible. Service. Didn't start till 7:30 but I was there. Just waiting drinking my coffee. Woman from back comes out and yells at me. There's no food till 7:30. They brought the food out at 7:25 and then continued to yell. Don't eat until 7:30. I won't be back

on september 18th of this year i was dealing with a situation where i felt i needed to get a room for the night. i was waiting for money to be deposited onto my netspend card from a friend. in the meanwhile i got online to priceline booking for a reservation. however plans changed and there were more urgent matters i had to address first so i once again got online and cancelled the reservation,assuming since i dd everything correctly in the time frame to cancel,my 114.41 would remain untouched. after all,,i never consented to the removal of my money. and so after cancelling,i shut diwn my chromebook and was transported to the hospital to seek treatment of injures substained from my abussive spouse. i was there for two days and upon returning to nicholasville and trying to fill the prescriptions written out to me,i discovered my card was minus the 114.41. when i called nesend customer servce i was told that holiday inn had indeed taken my money and charged me for a room i never stayed in. i went t speak with a staff member who then told me that i would have to get my refund from priceline since it was them who took it upon themselves to charge me for a room i wasnt aware of. over the past several days i have been frustrated wuth each person i had to explain this issue wth all over,only to be discnnected from the cnversation. now i was recently told that holiday inn denied the approval for my refund. i will not sit by and allow this insane action to take place. i want my 114.41 put back onto my netspend card becase neither prceline nor holiday inn had y permission or knowledge of taking my money to pay for a room that i cancelled and never stayed in. shortly i will be walking back to holiday inn to see if they are compentant enough to give me a response,as well as get their story straight as to who can resolve this. this is such crap and ridiculous to even think my money is yours to keep for doing nothing. ive already spoken to the bbb bureau and i will continue to keep on and on until the right thig is done. im fed up with the hassle and demand my money,now

We stayed in the St Albans branch on 02/09/22 as a family of 4, 2 adults and 2children when arrived the room was only prepared for 2 I asked the receptionist for help and they brought bedding and left us to make the bed ourselves, then we stayed at holiday inn Hammersmith on 03/09/22 the air conditioning dripped onto the carpet all night the room was very noisy above bar and smelled of cigarettes all night coming through the window also the receptionist told us the car park was maximum £20 when we parked at 18.10 the next day we took the car at 16.00 and was charged £40 this is not acceptable when we payed full room rates in both hotels I would appreciate a reply and some sort of compensation

I was staying at one of the locations in Frankenmuth,MI and one of the employees named Stephanie had a very bad attitude while speaking to my wife and daughter after they realized that we were given a different room from what we paid for and when they asked her to explain she then raised her voice at them. She would not let them get a refund and asked them to leave. She said there was nothing she could do considering that I wasn’t with them because I ended up being hospitalized before the trip.

My daughter left her white NASA sweatshirt in the romm. I called them 4 times to get it back. All I got was ma'am I don't do the laundry and no one called me back. Also I was charged a rate and when I checked they charged an extra $10 and told me they did not charge enough. I am very disappointed. We were there July 15-16. I

on the 24th june 2022, 19:10, i arrived with my group (i am the tour leader), 32 pax, to Holiday inn Gaya hotel in Porto, Portogal.
we were asked to pay the city tax upon arrivel and i asked to do it later, becouse we had a very long day. i was refused and told these are the regulations.
thats OK...but i asked to speek with the reception manager and i met a rude and yelling person, acting ugly and towering like i am criminal.
let me tell you in advance - my company will never againe use this hotel, and we bring each year more then 10 groups to portogal. i never met, in my proffesional life, such a rude and unproffesional person working as an hotel personal.
shame on you for having him as your employee.

1) room smell
2) hallways stairways smell
3) aC loud and inefficient
4) sink drains poorly
5) ran out of towels

we have been staying here for 6 weeks at 800$ a week. last weekend about 30 kids and their parents stayed here. a nightmare isnt enough of a word. Drunk parents in the parking lot till 3 am kids racing all over most of the night. been run out of the pool 4 days in row cause employees took it over. 2 days ago myself and another women wouldnt go in the pool cause the same employee and her husband/boyfriend were groping each other, her and her kids and family have taken over the pool for 4 days in row. now today pool is closed for her to have a private party. Im all for rewarding employees, but my God when your spending over 4000 a month and they just take over is crazy! Couldnt even sit out there in the shade!!! Also today a pickup with goats is parked in the front lot, goats are in cages. while the owners are relaxing in the airconditining, these goats are out there roasting in 103 heat index!!!! Do your employees care? Dont know cant find any!! They are all out by the pool at a private birthday party!! I have also had a man that i guess works at the front desk, sleeps more then anything, extremely rude a few times to me. They doing a lot of work on this hotel, he told me one day move your car or it will get damaged. you do have a handful of employees here are great and deserve a pay raise. we are now looking for another hotel to stay in cause our house wont be ready for another 4 weeks and I refuse to ay this place another 4000! Very unhappy customer

After I had checked out they let my daughter extend the stay on my card (she wasn’t even on my reservation), and then tried to run it for 10 extra days. I had called the front desk three times to let them know that no one was allowed to stay in my room after I had checked out and they forgot to pass on the information. There were $500 in damages to the room and they're still trying to make me pay for it.

Worst experience. Room was not clean and in a very dark deserted area of the hotel - when I asked the front desk to Change my room I was told they could not. The hotel could not accommodate me with a clean safe room and charged me to cancel my reservation. I addressed this with the Holiday In Corporate office and they did not assist with a refund. I asked to escalate the matter to management and was told the team
Leader does not take calls. Never in my life have I been treated so poorly by a hospitality company. extremely poor customer care

Booked The holiday inn at the pavilion in Myrtle Beach in February for May 23 through May 26. Specifically said we wanted the high-rise hotel oceanview and we were told we had the high rise hotel oceanview after we booked it. When we checked in we were told that they only have one oceanfront view room available and it was in the smaller hotel as if we didn’t book it three months before. We talked to other guests there and they booked their rooms a month before and they were in the high-rise hotel oceanview. The carpet in our room was disgusting we couldn’t walk on the carpet without shoes on because our socks or feet would turn black from walking on the carpet. The smoke detector chirped for three days and no one change the batteries. Because we were not in the high-rise part and we were on the first floor of the smaller building we had to listen to the loud motorcycles in the parking lot next to our room which would not have happened if we got the room we originally booked and told we had. I paid for something I did not receive I paid for something that was not afforded to me that I was told I had I expect a response to this complaint.

My husband recently stayed at the above hotel from 5/5/22 - 5/9/22. He was locked out of his room because of a broken lock that was supposed to be fixed the day before. He comes back to his room on 5/8/22 and can not get into his room. He waited out side his room from 9:15 pm to 11:00 pm until maintenance finally arrived to fix it. He then had to be relocated to another room, this is all after being exhausted and needing to get rest for his trip back to New Jersey from South Carolina. I am his wife and I spoke to a staff member that night, who claimed to have spoken to management about the situation and a refund of a $300.00 was suppose to be returned and that did not happen. I am beyond pissed and I need management to correct this unacceptable type of service.

I booked a room at the Holiday Inn Express in Twin Falls, Idaho several weeks in advance of my stay, of May 6, 2022. I reserved a room with 2 queens beds. When I arrived the room contained a king bed and a pull out cot. My friend agreed to take the cot and said she was miserable all night due to springs poking her. Would you explain why my initial reservation was changed without my knowledge or permission? Thank you, Donna L. Corless

We booked a night for a layover in Dallas at the Holiday Inn express 4550 West John Carpenter Freeway Irving Texas. After getting our background we called for a shuttle and was told it would be 15-20 min after waiting 40 minutes I called again to be told it would be another 10 min the shuttle arrived 20 min after that phone call and an hour from my first phone call. Once we arrived the staff we called the front desk to get our coffee maker fixed or a kettle for hot water as we had not eaten and needed hot water for the mr noodles, staff said they would call right back and 20 minutes later they called back with no solution, rudely telling us they were busy dealing with other customers. We have stayed at many Holiday Inns in Canada but I guarantee we will not be staying at another Holiday Inn.

It is so sad I have to give a bad review because my stay and staff were pleasant. However I work for the Government and we must have receipts to be reimbursed, and I have never had an issue with obtaining a receipt after a stay at an hotel, However I have now been trying to obtain the receipt for about 3weeks with no resolve! This particular hotel is currently closed for renovations and customer service has NO clue how to assist during the closure of the hotel. Apparently because the reservation was made with no email attached the hotel is the only source that can add it to have the receipt emailed to me. I have asked and escalated this matter 4 times for an alternate solution to assist, and everyone is so dumbfounded on what to do its really amazing. It is BEYOND ridiculous at how a chain this BIG has no work arounds in place for something as small as a receipt request! VERY UNPROFESSIONAL! I have also made the request for our regional booking agency to NOT book us with IHG any longer its to much hassle literally over nothing, I would hate to see how they would respond to an urgent matter...

My adult granddaughter was embarrassed and belittle by an employee in front of multiple other guests this morning over her lack of having shoes on., she was making a cup of coffee was told it was a health code violation to be out of her room without shoes on .. proceeded to tell (yell)her a second time as she was going to set her cup down and go get them embarrassed she went back to our room he stood at the top of the hall watching her til she got to our room.