Holiday Inn

The Staff at this Hotel are stealing customers card information and making fraudulent charges with them they wiped out my account!!!!

I had to cancel my card and had to get money wired to me so me and my two children could get gas to get home from our trip!

I contacted them upon arriving home and still have not received a call back from management regarding the matter!!

The first room we were provided the a\c did not work, the tv(probably a 36-40" did not work, the chair had an old cusion that had tears on it and was stained in several places as well as the carpet.

We were then moved to a second room with a 25" tv.

No monetary reduction was offered for our inconvenience.

We weren't offered any assistance making the move and the clerk simply stated she was sorry.

We stayed in an express last night and it was the best experience we have had in a long time.

If this hotel in Twin Falls, ID is any indication of what's to come we will not utilize your company again.

We have been staying at the holiday Inn express 199 E Bay st Savannah every July for years.

It must have a new manager because this year it's terrible.

Elevator out for months, ice machine on more than one floor not working.

Breakfast gone down hill.

Last year here for us!

I made a reservation through booking.com to stay one night on July 16 at Holiday Inn Express Colwood Victoria BC .

Then my husband found a better deal .

He booked it with the hotel directly .

So I cancelled my reservation.

However, after we checked out,I noticed that my credit card got charged $303.

67 .

I contacted both booking.com and Holiday Inn.

They told me the reservation has never been cancelled.

They charged me for no show fee.

I explained the situation to them but they refuse to issue me the refund.

I also called their customer care , they can not do anything either.

The front desk manager is very rude .

The experience with holiday inn is horrible .

I will never book with it again!

There's no problem with the hotel.

The problem is with the web site they use for booking.

When I tried to make a reservation last week, I was repeatedly told to sign in so that I could claim the points I'm supposed to get as a member.

I got absolutely nowhere, and ultimately it was the front desk staff who added them to my account. (Also, it took about 12 hours for them to send an email confirming my reservation.)

I wanted to check this today, but it was impossible to sign in.

When I tried to lodge a complaint, it similarly went nowhere.

Room was not cleaned on Saturday July 22,2023.

Checked in Friday July 21,2023.

Left to go to an event came back that night.

Bed was still unmade towels were not replenished dirty towels were still on bathroom counter where they were left by me.

Called down to get fresh towels and washcloths had yo wait an hour because I was told they were in drier this was 10:00 pm.

Lady brought me 1 washcloth and 1 towel I told her I needed 2 she said why?

How many in your room?

I said only me which it was but if you need to know I use a wash cloth for different parts of the body as any normal person I hope does.

You do not wash your face with the same washcloth you washed your private areas with.

Just Nasty if you do!!!

Very rude person who brought towels and condescending and intrusive.

Not A…

NEVER again!!!

Got the room because my AC is out in my apartment.

I went out to a karaoke bar and came back to the hotel around 3am.

Unbeknownst to me, security was called about a screaming, moaning woman who had broken the bed so my boyfriend who was at the hotel was woken up by security but since it was OBVIOUSLY mistaken and not our room, he thought nothing of it and went back to bed waiting for me to get back.

I wasn’t feeling well and vomiting the entire next morning so my boyfriend went to extend the room but their systems were down at the time so we were told by GM Sharon to just rebook online.

We do that and have peace knowing we’re good for another day.

Around 3pm the GM, Sharon, comes to the door and tells us since we made the issue with the security guard and broke the bed…

Employee name Sandra work for the lobby she came in she was rude to some kids as they asked for directions as the kids walked away she used profanity at that point she then went to the restroom my daughter followed slowly behind her she walked in on her with a clear little bag with white substance my daughter startled her she put it away quickly and rushed out this type of behavior is not rite we will not be returning back to the hotel till she is removed we have never seen this and wish to never see that type of behavior

Bed bugs in the hotel.

We will provide proof once we are contacted.

I’m a representative of my sister who stayed in your hotel and nobody contacted us regarding this complaint.

I spent hours on the phone and absolutely no one seems to care.

Your calls are all outsourced and the hotel manager has been completely negligent of this matter.

I am horrified and outraged and trying desperately to deal with the hotel so we don’t have to post it on social media and then get a response from the corporation.

Please contact as quickly as possible. .

Thank you.

My reservation room was resold when I finally got to the hotel at 4:50 am july 16 Sunday.

Come to find my room was no available so we couldn't checked in until 7am the overnight personal told me so we had to sleep in the lobby then he gave us a temporary room because breakfast was going to start around 630 am so then we got a temporary room when taking my luggage I forgot mine and left it outside the door,not realized my luggage was not in my room when I look.

So I went to the front desk ask if anyone seen my luggage or reported in the morning crew told me no.

I had all my clothes sneakers all my belongings in my luggage so I requested to speak to the manager they told until Monday morning, I request to the manager on Monday she was not available and the front desk told they have no…

We stayed at the Holiday Inn Express in Shawnee, OK on July 13.

Our room had a major leak from the air conditioner which had a puddle of water around the bed, both beds were sunken in the middle very bad and there was no telephone in the room.

As someone who works in the hotel business, I would have considered this room not-rentable.

It was room 404.

Luckily everyone has a cell phone nowadays, we called and asked to switch rooms but there was no more available .

It was definitely not worth $198 for the night.

I am asking for full refund or at least a discount.

Atlanta, GA.

Hotel was being "renovated." Still letting guests stay there.

I booked a double queen room and it was sold off.

Was given an adult bed suite.

I didn't want that.

They never tried to find me another room that better suited our needs.

There were pubes on the counter when I was checking in.

I should have walked out right there and then.

The lady doing check ins wasn't even wearing a bra.

This is the Holiday Inn standard?

The bathroom had NO toilet paper in it.

NO shampoo/conditioner/body wash. (I had to get these off the cleaning cart that just so happened to be in the hallway).

Asked for more toilet paper and the employee gave my husband major attitude (the same one that wasn't wearing a bra).

Place wasn't clean.

Noticeable stains on couch in our room.

Whoever…

Riverhead NY location.

Numerous dead trees (6 or 7) on the property.

Sir, My children went to Dallas, TX to attend the National Native Youth Convention.

They left South Dakota this morning planning on arriving in Dallas to spend a great time there.

We had made reservations a month ago.

When they arrived there to night they discovered that they had given the rooms away.

Now my kids are in Dallas, at dark, with no place to stay.

How could this happen!

I want this delt with immediately!

I want their rooms ready and waiting for them.

Thank you.

Hello, My complaint is regarding fraudulent activity on my Master Card Credit Card I left on file.

My family went to a family reunion located in Vicksburg, MS.

They stayed at this location

Holiday Inn Express Vicksburg 4330 S.

Frontage Road Vicksburg, MS 39180 US Front desk: 16016348777

I wasn't there and my credit card was here in STL, MO. in my desk drawer.

I completed a form sent to me via email to place my card on file .

I filled out the information requested , scanned and emailed it back as requested.

This is a newer card that I hardly ever use.

Tuesday July 4, I received several alerts on my cell phone about possible fraudulent activity on my card from Citibank, Master Card.

After my verification I was informed my credit card was used in Bentonville, AR.

The representative…

I understand your Holiday Inn Express has rules and regulations however, I will never book another stay with you.

The reason is we booked a room for one night for our anniversary and unfortunaley had family emergency come up the morning of our trip.

This was unavoidable.

We live on a fixed income and now having to pay 222.

00 for a room that we could not use is very dishearting.

When I called the attitude of the clerk made me feel like it was my fault we now would be charged the room fee.

I am sure that as busy as the Wisconsin Dells is rebooking and utilizing the room would be re-booked.

In June 22nd the manager at the Danbury Holiday Inn (his said his name is Steve S.), walked into the adjoining restaurant (Hungry Pot), and approached me and my friend.

We had been eating at the restaurant with our kids.

Steve said he had recorded a video of our two 13 year old sons vaping in the restaurant bathroom, which set off the fire alarm at the hotel.

When my friend and I asked to see the video, he refused to show us anything.

When we pressed further, he said the video doesn’t show them vaping but rather them exiting the bathroom when he walked into the bathroom.

He was recording a video of two minors in a bathroom without the parents’ consent?!

Not ok.

And, our boys don’t vape (and if they did, they wouldn’t be stupid enough to do it in a restaurant bathroom when their…

Hello, My complaint is regarding fraudulent activity on my Master Card Credit Card I left on file.

My family went to a family reunion located in Vicksburg, MS.

They stayed at this location

Holiday Inn Express Vicksburg 4330 S.

Frontage Road Vicksburg, MS 39180 US Front desk: 16016348777

I wasn't there and my credit card was here in STL, MO. in my desk drawer.

I completed a form sent to me via email to place my card on file .

I filled out the information requested , scanned and emailed it back as requested.

This is a newer card that I hardly ever use.

Tuesday July 4, I received several alerts on my cell phone about possible fraudulent activity on my card from Citibank, Master Card.

After my verification I was informed my credit card was used in Bentonville, AR.

The representative…

I stayed at the Holiday Inn Express in Fairfield, Ohio on July 2 - 4 2023.

We had a late arrival and were there due to a death in the family.

The toilet in our room had Poop stains on it.

I reported the next day and they did clean it the next morning.

The seats in the lobby had large stains on them.

The stairwells had not been vacuumed in months.

The hallways were not much better.

The pool was closed both days we were there.

When we were leaving at 10:00 there was no one at the front desk.

I have never seen a Holiday Inn so poorly managed.

I will not stay at this one again.

I booked a holiday inn for my stay with a group , when I went on the site it’s says holiday inn centre ville , you have 2 holiday inn with the similar name , i was joining a group of ppl , and I picked the wrong holiday inn my booking number is 3270121425 pin 3629, because I booked thru booking.com , I’ll called them to say that I booked the wrong holiday inn and they say they will make an exception and reach the property manager who is refusing to refund me .

When it was a genuine mistake , because I ended up booking a room at the right holiday inn confirmation # 67069884.

I would have understand the charge if I was not staying to another holiday inn .

You can see that it’s a similar name and that I was making a mistake .

I honestly hoping that you will help me with the refund of the…

Was rented a dirty room hairs all over sheets comforter dirty I asked for a new room was told no and given sheets to change my bed I just paid $97 dollars for a room that was dirty and I had to work what’s going on here?

This is the second bad experience I’ve had at this location

My husband & I had a reservation to stay at the Holiday Inn Marina IHG in Corpus Christie on May 19 for 1 night.

The itinerary#: H6675813 and the confirmation #: 603694526, The total for the 1 night was $305.

38.

Our stay was fine.

The problem is that when we got our credit card statement in we were charged twice for the 1 night.

I called the phone # associated with the charge on our statement and gave the lady all the information she asked for.

She stated it would be looked into and an email would be sent.

No email ever came and so I called back on Fri.

June 2nd.

I gave that lady the same information and was told the exact same thing.

We have never heard back from anyone thru email and I don't know who else to contact.

Can you please help me get this issue resolved and out…

This is for the Independence Holiday Inn express.

We have been speaking to Laura and did book an event for my Mother in law.

Covid was still a concern so we decided to just use the money we put down on the party and use it for something else.

We tried doing that and Laura pretty much said we lost our money.

She verbally gave us the ok to use it towards another event and to just call her when we decided.

Today she pretty much said we lost our deposit and could not tell me where this money went to.

Maybe her pocket is to why it was easy for her to tell me we lost our deposit.

She did not say we had a time limit when we told her we would do another event and not the bday party as originally planned and just said to just let her know when we were ready.

What a rip off!

I have never been treated with such disrespect in my life and I travel all the time .

When we checked in I was given a different rate then what I was quoted.

The girl at the desk called her Manager.

Supposedly she was the General Manager.

She put me on the phone with her.

I was very polite.

She was extremely rude .

Basically I asked her why I was getting a higher rate than what I was quoted.

I even showed the girl behind the desk my conformation email with the rate on it .

This Manager said to me very smart & rude "I'm not gonna change your rate.

Go stay somewhere else." I told her I was going to report her.

Her comment was while laughing g " Go ahead .

They won't do anything " We had no choice but to stay there.

The other hotels were booked.

We are traveling back on July 7th…

I was at your place in Chesapeake, Va on Gum rd.

What I experienced was horrible.

In the dining area the hot food was gone and the girl wouldn’t make anymore.

The same girl was yelling at another lady for having her service dog there.

She didn’t stop to listen.

All she did was holler at the lady to remove her dog.

She needs her dog.

The girl in the food area was rude and just horrible to the guests.

She also told us her daughter was the general manager as though it meant something to us.

I think that somebody needs to do something about this situation because it doesn’t look good at all for your business.

Treating a disabled lady the way she did is absolutely unacceptable.

There wasn’t anyone at the front desk when I tried to get some help either.

This was earlier 4am and then…