Holiday Inn Complaints Continued... (Page 3)

I called to book a group reservation for 30 rooms for May 22 - 24, 2020. Spoke to a Jazzmin several times. She put me through to the Group Desk. The group Desk told me they could not accommodate me because they had to take their outside guest first. What the hell are we, chop liver. We are all ouside guest. Also when I asked some questions regarding the room tax amount, they did not even know this. I am contacting the better business bureau regarding this refusal to make reservation.

Had to be moved to a different room d/t live bugs in the bed.. in addition long dark hairs on bathroom floor on arrival to the second room.. other than getting moved to a second room .. no compensation regarding the stay.. I have stayed at many holiday inn (both leisure & business) .. never experienced any thing like this.. so dissatisfied..

I arrived to check in at Holiday Inn College Park, MD at around 4pm and didn't get a room until 9pm. They didn't have the rooms clean and they were short of staff. It was a disaster. The group that I traveled with, Soul Nation, had to help the employees of Holiday Inn clean the guest rooms. With that being said, I missed the dinner and the comedy show. I feel that I should be compensated for this mishap.

I never complain and this is completely out of character to me. Out of all the hotels I have stayed at in my life this was by far the worse experience I have ever had in 43 years. I often choose Holliday Inn because until yesterday I saw it as a quality hotel. The staff especially desk clerk Lexi treated me like I was nothing more than a huge bother. I didn’t not feel like my business was appreciated or welcome in any way and a very huge special day in my life was brought down by the treatment I received. Me aside I even witnessed her treat my parents who are in their 70s with this same attitude and other family members also staying during this same night told me they were not impressed. I had a $118 reservation that was not honored and what made it worse I was charged $190 not Budgeting that for my stay and was yelled at with Lexi staring they were busy this weekend and now that’s my price even though I had a month plus old reservation. Never experienced this type of service from a holiday Inn or anything even close and will probably never go back again unless someone actually cares enough to make things right.

I recently book a room at the Holiday Inn Express in Pella, Iowa for the Tulip Time Festival.

The fee for the room was ridiculously inflated, due to the festival, but I justified the expense due to the fact there was a pool, hot tub, and a hot breakfast served complimentary. When we arrived, the staff was less that courteous and informed us the pool was out of order. Considering the fees mandated to stay that weekend, one would assume that because we were not getting what we paid for, a discount would have been applied. That was not the case. When I asked, I was met with unprofessionalism and extreme defensiveness. Eventually a manager stepped out from the back and applied a $30 discount...however, that alone is unacceptable. We were met with further disappointment the following morning when we learned from other guests, that they had not informed everyone at check-in that the pool was out of order. Further disappointment again, after we had returned from a long day at the festival to find housekeeping failed to visit our room. We also asked to check out early because of the lack of follow through in service we expected when booking online, and were again met with unprofessionalism and denied that option. Had we known the pool was out, we would have never booked in the first place. Had we known the poor service and unprofessionalism we would have experienced, we would have never came to Pella in the first place.

Holiday Inn should be ashamed of themselves for the service provided, the ridiculous inflated prices, and the experiences received during our stay there. Even the lowest rated hotels are able to provide the very basics. You can guarantee we'll be sharing our review of the Pella, Iowa Location to anyone that will listen, including publicly posting our experience on Tulip Time Festival pages. Families deserve better than what was provided.

We stayed at the Holiday Inn Express at 2720 N. Glenstone Ave. in Springfield, MO, in room 527, on Thursday night, May 2nd. The condition of our room was unacceptable, and should not have been in the rental rotation. The bathtub coating was peeling, and a poor attempt had been made to repair it. We did NOT want to take a shower in the tub. It was disgusting. Our television in the room was also not working properly. I called the front desk, and a maintenance man promptly came to our room. He also could not get the remote to work, and went and got us a new remote, with new batteries. It still didn’t work, and he decided that the television was just very old, and needed to be replaced. The front desk offered to move us, but after a 9 1/2 hour day on the road, we were too tired to move all our bags, and just stayed. The front desk sent up free breakfast buffet tickets, but we needed to get an early start on another nine hour day, so we did not use them.
I feel that our room was in such poor condition, that half of our bill should be refunded. We had been staying at the La Quintas on our three day trips to and from Arizona for eight years. We decided to try another hotel that was a bit more “upscale”, and we were VERY disappointed in the quality of our stay. We certainly will reconsider staying at a Holiday Inn Express again.

On 4/19/19 we registered at the Holiday Inn Express Shelbyville/Indianapolis, 38 W. Rampart St., Shelbyville, IN 48176. At 4 am the hotel lost power and there core no heat with the temperature outside at 39 degrees. My husbaNd requires a Medical machine which we could not use. We tried to sleep and ended up getting up around 7am and found no hot water and of course no breakfast. Now I realize that the power outage was not the fault of the hotel, but My husband was in the lobby right after the electric went off and the owner arrived and when he found out it was not the hotels issue he stated he was glad because he wouldn’t have to reimburse any guest. Now I did not receive what was paid for and I at least expected a partial reimbursement and did not appreciate attitude for something that wasn’t my fault either. Did not even receive any kind of apology, this was not a good business practice and next time I may have to look for a Marriott and it’s a shame cause we have stayed at that hotel several times. You need to trai. Your franchises better in public relations.

My wife had her first assessment for lung surgery at Barnes Jewish Hospital.
After checking in, we returned to the front desk for our "$10 parking permit". Charging a guest for parking is outrageous when they are there for medical treatment. My wife who is on oxygen asked Kevin (mgr) about places to eat as we were not familiar with the area. He told her he did not recommend places but preferred to let guests discover on their own. He told her to go left or right at the corner (Euclid). She stated since she required oxygen she was not able to walk around looking and asked him if we wanted Italian, would that be left or right? With other customers present, he continued looking for something behind the desk. Then, turned his head and asked her if she wanted him to spell it out for her! We were both speechless! Even the desk clerk was taken aback. Also, the room was poorly designed with no place to open our luggage, a corner sink with no counter space, bath towels were kept outside the bathroom and the carpeting was stained. It was not a relaxing stay for someone seeking medical care. It is promoted as being close and convenient to the hospital. It should be more accommodating to guests.
Thank You,
Melvin Thomas
207 310 8112

I am upset because when we book are hotel . They didn’t let us know about the pool Not working ,My kids was looking forward going swimming . They should put that on the website . I felt like I was cheated

Thanks ,
Maria

April 16, I called the Holiday Inn in Somerville Mass, 02143. 617-628-1000! I was confirming a event reservation for Jehovah's Witnesses on April 19, 2019! Front desk person name Amy answered! She asked me to repeat what I told her on function Friday 19? She raise her voice belligerently! She hung up! (I called back a young man answered I mentioned his coworker hung up on me told him reason of calling back he couldn't find any info) I called the Kingdom Hall! I was told the Memorial Jesus Death is at that location! I called back I got Amy! She said "you suppose to be a Jehovah's Witness you are rude!" I never said I was one of Jehovah's Witnesses! But I did encourage her attend the Memorial not accuse anyone anymore! Jesus did gave his life up for "rude" people my life forever as I am studying Bible try not to be rude! I am not perfect! Jesus provided pay my debt with his life to God for everones guilty crimes! That behavior is not acceptable to Holiday Inn! I hope she makes adjustments!

My conf. # 48054624 and the room number was 331
IHG # 281042750

I stayed at the Holiday Inn St. Louis/FAIRVIEW Heights 313 Salem Place FAIRVIEW Heights IL 62208.

I arrived on 4/12/19 (MY Birthday) after 11pm when we got to the room it was very cold in the room we tried to adjust the temperature it didn't move. The vents was blowing cool air still. Let the front desk know the issue.

On Saturday 4/13/19 I left room early didn't get back until after 5 stopped at the front spoke with the young man at the front desk to let them know the it was still cold in the room and that the remote didn't work. He was very nice and came back up to the room to see if he fix it. And he wasn't able fix the issue. Another you man came up I think his name was Chad. He also tried to fix it seem to be blowing out warm air. I left the to go to dinner and another event. Got back to the room after 12am and it was blowing cold air again and you couldn't adjust the temperature it was stuck it wouldn't move at all. I was very disappointed with this stay we also had kids running back and forth in the hallway. I checked out on 4/14/19 early before 7am I also let the person Dale at the front desk know the the room was still cold.

Robbin M. JOHNSON
binj02@yahoo.com
773-583-4880

I am writing this letter on behalf of Ava’s Works Productions, to first thank you for the opportunity to stay at the Holiday Inn at 10000 Baltimore Avenue in College Park, Md. Your group sales person, Ms Crystal Walker was very professional and as accommodating as her abilities would allow. She was courteous, professional and showed us that she had our best interest at heart. However, there were multiple situations that would have us to consider using another facility on our return. Below are some of the concerns that need to be addressed:
On Friday, April 5th, the communication was poor between the guests and your staff. We were told breakfast would start at 9:00 AM which seemed strange and not the norm but there was no reason to question the clerk at the front desk. Because we were not given the breakfast tickets, the following morning could have been a disaster with 43 guests coming to breakfast "late" and not having breakfast passes. However, Ms Walker contacted me very early that morning with apologies, letting me know we needed tickets. She also contacted the front desk making them aware of the situation. They made tickets for us and informed me that the time we were told was incorrect. It was not my job to knock on doors, correcting problems created by your hotel. However, because of Ms Walker, we were able to diffuse a potential bad situation.
.On the evening of April 6th, I approached the front desk to get breakfast tickets for the next day. I was told by your front desk (A gentleman with an accent) that; “The hotel has changed the policy and you will not need tickets for breakfast tomorrow. Just go in and give your room number. Breakfast starts at 7:00am” I took his information and shared it with the group. The next morning, (April 7th), was chaotic. The Hostess was not kind in letting my group know that without coupons, you cannot eat for free. When I arrived, my entire group was standing, not knowing what to do. I went to the front desk and Ms Anita tried her best to quickly resolve the issue by writing up tickets to accommodate the group. She was very patient, friendly and accommodating to our situation. Please be advised that while this is all going on, there was a manager on duty (Mohamed Yansaneh) that watched his employees struggle to try and set things straight. After the group started eating, we were told the children’s free meal was only items from the menu and we would have to pay if they went to the breakfast bar. Unfortunately, everyone was already going through the line. We were never made aware of that prior to going through the line.
On that same evening, I brought the bus back to eat at the hotel restaurant 2 hours before closing. We could have gone somewhere else but everyone agreed to dine in your establishment. However after getting there, they were asked to choose the food bar instead of the menu because they may not be able to accommodate everyone. They were short staffed (2 people) That is poor planning on the hotel’s part because there were at least 2 other large groups staying there that weekend. Because they were short staffed, some of the parents ended up buying Pizza for the children which forced them to eat in your open area. That was acceptable other than the loud, vulgar language coming from the bar. Rowdy and loud can possibly be tolerated, however vulgarity is never acceptable. These children’s ears were privy to this and the Manager did nothing to stop it. Some of us were in the restaurant and some were in the open eating area but both places were forced to deal with that type of behavior. There again, no Manager ever tried to stop the loud cursing. I understand the high volume coming from a bar, but the vulgarity was insulting and disturbing to my group.
Our rooms were not serviced. When the group came back from the production the evening of the 6th, they had to call down for towels and other items while kicking dirty towels to the side. No beds were made and some had to come down to get clean towels.
Finally, your GM, Mr. Yansaneh was very disappointing to work with. He made no effort to assist any of the employees who were doing their very best to straighten out each problem. At check-out, there was a question of $129.00 that was thought to be due by us. I knew it was a zero balance and needed the manager to confirm. He made excuses and said he had no way to reach Ms. Walker who initially handled the account. He told me that I would have to wait until Monday to clear the matter up. I was not leaving the CC information of one of my investors accounts open to charge more. He was so non-challan and made no effort to help clear up $129 charge from an over $5,000 hotel bill. It was only when an associate of mine who has knowledge of hotel protocol started investigating which forced Mr. Yansaneh to finally reach Ms. Walker to confirm that our bill was clean.
While I commend you on the cleanliness and most of the courteousness of your staff, I have to say that, without making some type of restitution, I would not consider returning next year or referring my business associates to The Holiday Inn. Ms. Walker did her very best to work with us but there were too many large groups for one person to handle.
Thank you
Ava Duckett
Ava’s Works Productions
240-441-3199

I am staying at the Holiday Inn at 550 C SW St. Washington DC
To babysit my grandson for 9 days ( my son works for the government and is here from Germany for seminars)
My flight arrived 2 hours ahead of my sons and when I arrived at the Hotel @ 2 pm they told me the room was dirty and and they would contact housekeeping so I could get in there, I explained the reservation is in his name and I was told it wouldn’t be a problem me getting in the room as I am handicapped I had no problem waiting till 3, when I came back to the desk I explained them the situation to another person they told me the room was still dirty and asked me to wait another 1/2 hour, when I came back to the desk a 3rd time I was told it was STILL dirty it’s 3:30 at that point the gentleman who was helping me went and talked to someone out back and came back to let me know the room was clean and ready, I gave them My confirmation # and explained that my son Will arrive @ 5 and that i have crones disease and I needed to get to the room because I couldn’t take care of what I needed to in the main bathrooms, I was told they needed my credit card to be able to get into the room, I asked for a manager and spoke with Daniel and explained the situation once again, he out right refused to let me in the room without MY credit card, this is all in my sons name, I am elderly and handicapped, it’s not right that I am being treated this way!
My husband and I are ING members and stay frequently at Holiday Inns.
After this experience we will be sure to stay at other hotels in our travels.
Teri Mathews

I have stayed at two holiday inn over the past several months. I probably won't be staying again. The reason is the decor is ULGY, very ugly to the point where it makes me anxious and aggravated. The decor is obnoxious, and does not feel inviting, welcoming or calming. While the beds are okay, and the staff professional and helpful, I simply cannot stay where I do not feel welcomed or calm.

Your 1-800 reservation line which goes to India. I am a loyal IHG rewards member (488 905 379) and booking a room over your 800 line has become such an amazing PAIN IN THE ASS...I am now directing my employees to attempt to find any suitable option other than H.I. Express. The voice on the other end cannot be understood because of very heavy accents. They quote rates higher than the rates on line and you have to insist on the rate listed on your H.I Express web-site. I have no image to attach. The image I want you to put in your brain is a customer now searching for other lodging options...Imagine this image....see me "walking away" from H.I. Express and going to Marriott Courtyard instead.

Most Sincerely,
Chris Whatley

To whom it may concern,
My company uses the holiday inn express on a regular basis. I have been staying at one or the other holiday inn express hotels in the Chicago area every time I have a corporate meeting to attend. Every time we have an issue about them not having what they need for charging the room to my bosses corporate credit card (and HE makes the reservations!) The only person who has ever been helpful and knows what is going on is the gentleman manager I think his name is Muhammad? I’m not 100% but he is at the N Cumberland ave location in Chicago. Usually I thouroghly enjoy my stay until now.
As usual I was greeted with the same hassle over card payment for room, I explained to the female (she identified herself as a manager) that the Male manager knew what to do because this ALWAYS HAPPENS. I mistakenly believed her when she said “ok” and proceeded to request a card for “incidentals”. To my total shock this afternoon I discovered that the hotel had charged me $139 and change! Since I was unaware of this I also was confronted with multiple negative charges to my debit account because the hotel charge made my account NEGATIVE! I only use this card for minor charges so I do not maintain a lot of money in that account, basically a couple hundred goes in each week that I use for whatever. I immediately called the hotel, I have received an email outlining the fact they charged the WRONG card and initiated a refund. My problem is I am now incurring overdraft charges AND am not able to use my card because it is not yet showing up as a credit to my account! I am being punished financially and mentally stressed because your hotel made this error! I am extremely unsatisfied to say the least. Thankfully the overdraft charges are going to be minimal but it is still an incredible inconvenience. I honestly am not comfortable ever giving my card for incidentals in the future, I no longer trust I won’t be wrongly charged. I will attach the email proving exactly what I said happened. The same thing happened to my coworker who stayed that same night in room next to mine, however she evidently caught it sooner so was credited hers within an hour. Since it’s Saturday, I’m stuck because the banks are closed.
I am due back in Chicago in a month, depending on how this gets resolved will dictate if I request my company use a different hotel chain in the future. Any replies may be made to my personal email account, I merely had email receipt for refund sent to my corporate email so as to provide my company and manager a statement for record.
Sincerely,
Amy Hillyer,
Insurance agent
Combined Insurance
Amy.Hillyer@yahoo.com

Checked into Holiday Inn Express Spring Hill, TN 02/14/19 and was not satisfied with my queen "suite". Only thing that made it a suite was addition of a couch. Asked to change to regular queen room, was told could not, even after being shown the regular room by employee on duty. And, if I wanted a credit on the suite had to vacate in five minutes. Directions came from same employee, Tonya Kitchings, who was very rude to me earlier in the day, when making the reservation. She had been contacted by evening employee by phone for direction. So, I could not rent another room and had to get out in five minutes. During reservation process, Tonya said price had gone up while she put me on hold and there was nothing she could do about it, and asked if I still wanted the room. I asked then if there was someone else who could help me, and she said no.
Have to say, not used to being treated this way. It was late in the evening, and very inconvenient.
Thank you.

Credit cards and jewelry sold from hotel room

I stayed at your hotel last night, I'm a single mom alone with three kids. I was aware my ride was going to be late and the front desk was made aware of this as well. As people often do this person I was depending on wasn't to the hotel on time to get me. So what was I told?? That if my ride wasn't there by 2:30 that we had to leave. Thank you so much for making an already very stressful situation for my family, a whole lot worse. A man that I was told does matainace treated us the worst. We we're scared and upset a little understanding wouldn't have hurt anyone. It was made clear to the desk staff I would be having to wait in the hotel a little while. I had no control over how quickly my ride picked us up. So with hardly and money at all I went across the parking lot to the restaurant there. And u know what they treated me with more kindness respect and understanding. I am disgusted by the way your staff handled this! I promise I will tell everyone who will listen about u throwing a mother and her children out in the cold. I hope the roles are never reversed and u are alone and scared. Because maybe the world will show u the compassion you failed to show us

Shannon Holbrook

I made a reservation to have a dinner dance (inauguration of Officers for Zambales Association) at 5655 Greenwich Rd. Virginia Beach Virginia 23462; to be held on April 13, 2019; I consulted Ms. JoAnn Sipe on December 2018 and she confirmed that Holiday Inn can accommodate us to have our event. The menu, date, and priced are all confirmed on January 4, 2019 by Ms. JoAnn Sipe and me.Before hand, when I was talking to her, she told me that we are the first to served for April 13, 2019, we do not have a problem
On January 08, 2018, Ms JoAnn Sipe notified me that April 13, 2019 was completely book and we will not be able to hold our event on the contracted date. .

fradulant use of my credit card. had to leave early for family emergency

We stayed at the Holiday Inn Express in Hiawassee, Georgia this past weekend for our son's wedding. Housekeeping never cleaned our room i.e. taking out trash, making beds, taking out used towels and replacing them with new ones. I went to the Manager on staff after 3:00 P.M. He said, "there is no excuse, apologized, and told me to place the wet towels on the furniture in foyer." He said, "it won't happen again and proceeded to get me towels." My husband and I are both disabled and I had to roll the towels in my walker to get them to the room!!! The next day we came back to the room and the same thing happened again. NO HOUSEKEEPING SERVICE!! I went back to the front and the same manager was on duty. He didn't apologize for the lack of service this time and handed me plastic garbage bags to clean the trash myself. I called Guest Services; was told to wait 48 hours for resolution; nothing happened; and we were still charged the full amount for our stay. I will be glad to post this on all the travel sites and blogs to make people aware of this travesty. confirmation number46560709

My Complaint is that while I'm a regular customer each week of a two night stay. I find it very dishearten that the kitchen staff on the weekend are very rude and very uneducated about personal hygiene and customer service when helping the customers. The staff wants to serve warm milk as the fridge is broken and food is prepared with no gloves or hairnets. The kitchen weekend staff are rude and customer service training is needed. A staff member has asked me to not enter the kitchen as I stood in the door way of the kitchen to ask for a tray. The staff member went on to make negative comments about me as the customer to another employee. Not sure if the facility has ever had Customer Service training 101 or not? My suggestion is that someone hire up check on what the issue maybe with the following Holiday Inn Express Salisbury, NC location.

I am filing this complaint as a rewards member # 165459801, who is a frequent business traveler and stays at many hotels. Upon attempt to check-in, the front desk staff completed paperwork and stated he would call my cell when room was ready. Please note, he did not call, I had to call the holiday in staff member. When I checked into the room, I was shocked at the condition. The pillows were flat and you could tell were old and worn as well as the sheets, towels and duvet. Please see attached vent from the bath room that was filthy as well an unhealthy. Although there was a vent in the bathroom, it was nonoperational. I asked for additional coffee and was told no as the limit is two Kuerigs' per room. This is sad response for a hotel staff member to tell a guest. The hotel is providing a service and being paid.

I am one not to complain however the quality of this hotel is unsatisfactory. I am requesting rewards points for one night in this category hotel due to the inconvenience. Please respond to my cell: 727-249-4698.or email.

Thank you,

I reserved 2 rms for my HC like I do every yr for the past 15 yrs. When I arrived on 10/18/18, I was told their was only 1 rm reserved. I awoke to hotel staff walking in, so, I approach the front seat to fund out that I was charge a no show fee on the rm the rep couldn't find the day before when I chk in. When I attempted to shop, I was inform that the $1900 I had to spend for the HC weekend were exhausted by the Holiday Inn I was staying in. I arrived back at the hotel and demanded a refund as my account had been charge 5 or 6 times totaling $1900+ for 2 rms for 24 hr period. I was promised by David Cochran & David Littlefield at the 6200 N. Robison Ave in OKC 73118 that I would be charged for 2 nights instead of 3 and my funds would be returned to my account by Saturday at the latest Monday 10/22/18. In speaking with my bank, it was recommended that I file a complaint as Holiday Inn should have returned my funds to my account when the mistakes were made and I should file a fraudulent form for the egregious conduct displayed towards me, a loyal consumer. So I am trying to find out what I need to do at this point to get my money returned to my account. Please call me at 918-219-6424 or email me at gvswilson@hotmail.com please. So very disappointed and angry about the way this was handled.
Gwynette Chaney Olden

We were solicited to participate in a 2 hour presentation for the holiday inn club vacations. To start, making the reservation was quite a time consuming and frustrating endeavor that I won't even get into. My issue is with the promised $100 voucher at the end of the presentation. We did eventually get it in the mail, and filed it for future use.
About 6 months after our stay when we wanted to use it, we were informed that it had expired. No one told us it had an expiration date during the presentation. I don't understand the rationale for an expiration date on something like this. It was a surprise to us.
When I called them they said sorry, too bad (my words), but I could tell they had no sympathy at all.
You have one unhappy/disappointed customer.
Steve Broadwell

Found a cockroach and room smelled moldy

I recently stayed in your hotel in Orlando,Florida at the Holiday Inn water park suites I booked 3 rooms to accommodate myself and grandkids I was appalled at the nastiness of the rooms the toilet had so much mold in it that my seven year old granddaughter was traumatized and didn’t want to sit on any of the toilets on this entire vacation there was mold on the shower walls the kitchen sinks has so much scum around the rim I was just disgusted. The service was horrible I would ask for towels and it would take an half of day to receive to receive them I was even told they were out of washcloths until Tuesday!!! It appeared to be a very busy time at the hotel but that’s no excuse for The dirtiness!! I had rooms 1323, 1325, and 1327 on July 20-24th. You all need undercover boss to this hotel site and a mom panel to show you guys how to properly clean a room!!!

Dear who may concern

I Daly patto stayed in holiday inn Osaka I was very desppointent my family and came all the from Australia to Japan to stay at holiday inn we always had great expreince staying in holiday inn but Osaka holiday inn it's dirty it smelled.
our three rooms were smoking we choice non smoking their was 9 of us 6 adults and 3 kids plus I got a room of 2 single beds I choice double beds me my husband and two kids age 11,and13 slept in a room with 2 single beds plus even my sister inlaw her room was 2 single beds 2 adults one child and the other room was just 2 single beds 2 adults but all smoking.
The rooms were dirty and dusty smelled like smoking next day we had to check out cause the smell was bad my daughter has asthma we couldn't stay.
We were there from 4th July we checked out on the 5th July instead of 10th July.
We booked it through hotel.com
I'm very disappointed with holiday inn this time.
I'm going to put bad review on trip adviser.
Thank you

I have been a member of your Holiday Rewards club for over 30 years. At the last stay I had on June 21 / 22 at your facility 4575 E Ira Lane in Phoenix AZ, I was told that before I could check in that I must let them run a credit card with $.01 on a tab in case I damaged their facility. Is this a new policy? Also the $.01 is still on my credit card, it has not been removed. What is going? Is this the way long term user of yours of your facilities are going to be treated from now on? Member no.330827849.
Gaylon Wood

Let me just start off by saying the gentleman who checked me in was very nice and pleasant. My first complaint is I was promised early check-in I did receive a phone call around 10:30 a.m. inquiring about the early check-in and asked me if I wanted to be upgraded to a sweet but unfortunately I cannot upgrade. Then I was told around 1:30 I should be able to check in early before 3 p.m. I then called about to due to me not hearing from anyone and they at the front desk how did Vice that I could not do it until regular check in at 3 p.m. . As I got to my room after that there was a clump of hair on the pillow case the outlets to plug in your devices we're hanging out of the socket which had to be pushed in by myself. The bedside lamps did not turn on at all. The bed was very uncomfortable needs a new mattress. The guests in the other room next to mine were very loud as they were in and out a couple of times in the middle of the night and this was a joining room so you could hear better then normal and I was not joining with the other guests. The server for the breakfast has to really change attitude when she is asked questions as to where items are found. I was really expecting a higher-quality loom and service as to where the hotel is located at. Very disappointed and glad I only stayed for one night. I will not return back to this location

We were NEVER told there would be a charge for my 5# dog. So called "pet friendly " is not adequate. I have stayed at many luxury motel/ hotels, and have NEVER been charged or had to sign a contract. How bizarre and disappointing. We will NEVER stay at another Holiday Inn Express with or without a pet( family member)

Made reservations on Feb. 20 for a Holiday inn Express in Minneapolis Minn. for a family wedding and reservations were confirmed. On May I was notified that my reservations were no good. I called the Holiday Inn Express and they told me that the had overbooked and because I did not pay with a credit card I was being cancelled. Talking to Bridgett she really didn't care that I made my reservations on Feb 20. I believe Holiday Inn Express should have notified me before May 1 when the wedding is on May 5. I will not use a Holiday Inn ever again.

To whom it may concern:
I traveled to Virginia Beach this past weekend to celebrate my 25th birthday. After enjoying a very relaxing and enjoyable stay at a Virginia Beach hotel, I traveled to Norfolk and checked into the Holiday Inn Virginia Beach/Norfolk on Greenwich Road. Unfortunately, my stay at this Holiday Inn was one of the most terrible hotel stays that I have ever experienced. After checking into the hotel, there were a number of issues that made my stay, and my birthday weekend a very disappointing get-away.
Included below are the issues and concerns that I encountered during my stay:

1) The side chair in our room had a very obvious and somewhat disgusting stain (see attached photo).

2) I was unaware that there was a conference at this location. The conference attendees were quite loud
and obnoxious. When we returned from dinner, we were unable to get on elevator because there was
flash mob dancing in front of the elevator.

3) Once we were able to finally get to the elevator, there was a repugnant smell made me nauseous.

4) When we finally prepared from bed and pulled the sheets back, there was black stringy hairs on the
sheets (which made me think that the housekeeping staff did NOT change the sheets). I called the front
desk and explained the situation, and they agreed to bring us replacement sheets. After waiting about 10
minutes, a bellman knocked on the door and handed me the sheet. He appeared to have an attitude
and instead of coming in and replacing the sheets or apologizing for the inconvenience, he said nothing
and turned around and left.

5) I was already disgusted that I had to look at the obviously slept-on sheets, but I feel it was very
inappropriate that I would have to change the dirty sheets that should have been clean to begin with. To
my dismay, the replacement sheets that were up by the front desk did not include a fitted sheet - only two
top sheets. To top this off, one of the replacement sheets was dirty!!

6) Trying to rest in a bed that you sense is not clean is disturbing, but the noise level from the conference
attendees traveled up from the lobby making it impossible to rest. Our room was on the sixth floor, but
we could STILL hear the very loud noise convention attendees (who were screaming, singing, etc.).

7) The crowd finally settled down around 2:00 am and we were finally about to get to sleep. However, I
was startled awake by a loud banging on my door by some drunk idiot!
This letter is to express my concerns that the hotel was not at the level that I expect when I think of the Holiday Inn franchise. I feel that it is the responsibility of Holiday Inn staff to ensure that all guest feel accommodated and comfortable. The lack of clean furniture, odor control, clean and fitting sheets, courteous bellmen, and crowd control all contributed to my having a horrible stay for my birthday celebration. From my frequent stays at the Holiday Inn, I have come to expect so much more than the service I received at this hotel.

I travel often and usually ask for a late checkout during my stay, but given my experience at the hotel we left the next morning at 7:45 a.m. because we were simply outdone with our stay at this Holiday Inn. Even though the front desk was staffed with two employees as we walked out, no one bothered to speak or bid us a good stay. I am truly disappointed with the Holiday Inn Virginia Beach/Norfolk and felt compelled to write a letter to express my disappointment. Hopefully, your corporate office can do something to improve the level of care and attention of this location.

EDIT: It’s been almost 2 weeks. Since I posted his on Holiday Inn Norfolk- Virginia Beach and no one has reached out to me.

The carpet was so filthy we had to lay the bath towels on the floor in order to walk around. There were spots of blood on the comforter and sheets. Could not switch rooms it was full. Told by Holiday Inn customer service we could not get a refund for 5-7 business days. It was all the money I had to spend for a special weekend with my partner. This was a complete failure and disappointment. We stayed friday and saturday night, check out on sunday. By the time saturday morning, by 1:30 am the headache started, then the vomiting.

By the time we checked out we both were extremely ill. With the filth being stirred up from the carpet it is surprising we only had to suffer from saturday morning (1:30 am) through wednesday. I have all the samples needed to started the process of having this looked into by the appropriate authorities. This was appalling and disgraceful. We will never stay at another Holiday Inn.

Great spot to stay. You will not see many Holiday Inn complaints or negative reviews on the internet because the corporate office does such a good job of keeping the hotels clean and well maintained. If I cannot book a nice 4-star or 5-star hotel, I always go with Holiday Inn.