Holiday Inn

I booked two rooms in Hammond IN for NYE. The people across in room 212 were smoking marijuana and were fighting. The smell came into my room and we could not sleep. I went downstairs to speak with someone and couldn’t find anyone to complain to.

The front desk was empty. I barely slept and when I finally wear going to sleep I was awaken to the smell of marijuana. I have never had such an uncomfortable experience with your inns. I want a refund. I paid almost 600. 00 for 1 night!

The money I paid for the bad experience I had was way to expensive! And, I still have not been refunded my deposit!

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown. We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.

Billy Brasher

I made my Christmas reservation for two rooms at the Holiday Inn Express Stamford, Connecticut on January 15, 2022 to ensure I had the rooms I needed for Christmas 2022, one of which was handicapped. Imagine by concern when a few days ago I received a call from the Holiday Inn saying my reservation was canceled as they needed to fill the hotel with a group and I needed to find reservations elsewhere.

You can imagine I was surprised that my rooms were being canceled a few days before I was to check in to the hotel. I called back to reach someone to express my considerable concern that this message was delivered by, I guess the desk person, and it was my responsibility to secure another reservation somewhere.

I explained to someone it was there responsibility to find me appropriate lodging…

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me. I ended up going to another hotel for the night.

I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay…

I stayed at the Holiday Inn in Fairview Heights, Illinois Thursday, December 8 through Sunday December 11, 2022. While the staff was very friendly, I was extremely disappointed in several things.

First of all, I specifically booked this hotel because I needed a computer and printer. I specifically called the hotel and they assured me they had a computer and a working printer. When I got there to use the computer, it wasn't working, and there was no printer as well.

The staff invited me to use their office printer, which somehow also wasn't working. The gentleman at the desk had me email him a file to his personal email which he printed out (which was helpful), however I had several other personal files I need to access and print, which was not possible.

I could have booked many, many other…

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice.

Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub.

Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. 00 a night. Id love a refund, but…

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness.

My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. 5 hours later.

When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke". She was treated rudely by the front desk person.

She asked to cancel her room and Rob…

Hey I was working for u of m holiday in an the hiring manager name Bria and supervisors paypay first my dude was working their before me n they was liking on him and when I came they didn't like me to moral of the story Bria nephew was working der stole 200 dollars frm da lady she also have housekeepers n her kids staying in da hotel n twin n da other lady be smoking in da hotel rooms but we got fired over a lie.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people.

The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea.

Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service. Everyone was great there. Breakfast was excellent and items constantly refilled.

You are an excellent hotel and I hope…

Ms McCoy: I don’t know Nefertiti full name but I do know that she does not represent the IHG brand in a positive manner. We came to the Holiday Inn Express on November 28, 2022 as We have done for the last 20 years, expecting the outstanding customer service that we always receive.

I asked for an extra sheet, as I always cover the sofa and an extra pillow. She gave what I thought was a WHY look. I explained and the items were sent to our room. We spent about 10 minutes trying to get the TV to work.

My husband reported the issue and Nefertiti said that a technician would come but she didn’t know when. We asked for another room and Nefertiti told us that no room was available with a working TV. At that point we asked to cancel the reservation(she did) and we would go to another hotel. She…

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

We stayed Nov.26 th 2022 at Holiday Inn in McPherson,Ks. There was a gross odor in our room and none of the electrical outlets in the bathroom worked! Spent 116$ plus tax I would think wouldn’t have these issues!

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime Or her or not?

I am attaching couple of images too! Very bad experience. I only stay at Holiday Inn but now I’m not sure anymore…

I was overcharged for a stay on October 22, 2022 and the manager will not return my calls even though I’ve been told she is the only person there who can correct the mistake.

Angie called me November 9th, saying my credit card “hadn’t gone through” and could I give her the number again. I did so, thinking that was the end of it. My husband gets credit card charges texted right away to his cell phone, and the total charge shown was $301.51, a far cry from our rate of 179.99 plus tax. We did not buy swim bands, or order food, and our parking fee was waived. The charge is off by perhaps $100. I called Angie back immediately, she said the manager, Christine, had already gone home and that they’d call me the next day. It’s now November 22nd and despite multiple phone calls to the hotel,…

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and

even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. 15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and

get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed.

She…

Good morning, On November 14th I checked into your Holiday Inn Express located at 13261 Raceway Dr. Northlake, Texas 76262. I was given my key and proceeded to my room. When I got to my room and opened the door someone said HELLO???

There was someone already checked into the room that I was given. I then went downstairs to inform them that I was given a room that was already checkout to someone else. I was concerned for my safely in this situation being a women checking into the hotel by myself.

As I was waiting for another room, JP the associate helping me was very kind and helpful, but I do think he should have taken care of getting me my room first and sending me on my way instead of calling managers to inform them of the situation as I stood there waiting.

He had just arrived for…

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things.

This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I. Book all the time with holiday inn water park even before it was holiday inn never once had a problem.. boy has it gone to trash. When we check in in may our refrigerator didn't work however didn't notice until the next day when we lost all food and stuff we got.

The fan didn't work in master bedroom. mantience was up there 3 different times, then to make all matters worse our room filled with smell of pot as the people next door was smoking it and my kids had to walk through the small to get to the pool.

Horrible service when I checked out and complained the manager on duty gave 1 day resort fee back and advised we would get a 1 night free when we booked for our Dec trip. me never did then said he told an agent he would call me back in 10 mins never did.

I can not believe a big…

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing.

I reported it to the front desk and received what felt like they were not concerned.

I'm syatying more than 02 months in holiday Inn since two years. None of my Points are updated. I followed up with Holiday inn Accra. There is no response until now.

I really got fed up with your service.

Why do you call your hotel pet friendly and charge extra when the following occurs:

1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night 2. No place on the grounds for a pet to pee/poop?

3. Carpeted flooring.

Just curious what the industry standards are?

Half of the power to our room went out during the night. Apparently only our room. When I called the front desk I was told that this occurs frequently and that they would trip the breaker to correct the problem.

Normally this would have only been a minor problem except that my wife uses an oxygen generator along with a Trillogy respirator at night. This left her unknowingly without oxygen support for a good part of the night. My main concern is that the management of the facility is aware of the problem and has not corrected it.

I made everyone aware that we would be using oxygen equipment when the reservation was made and upon arrival. Otherwise, the hotel was very pleasant and I intended for it to be my go-to place to stay when I’m in the area.

Please inform me if the situation is…

On our recent stay at your inn in McCalla, Al we awoke to find that half of the power in our room was off and apparently had been for a large part of the night. Apparently our room was the only room affected at the time. Two things about this: 1. My wife was using her oxygen generator and Trillogy ventilator and experienced mild distress when she woke. 2. Most distressing was that when I contacted the front desk, after asking my room number, I was told that this often happens and they would trip the breaker down stairs and have it back on shortly.

This is a relatively new hotel unit and the fact that there is a known problem with the electrical system that has not been addressed when we checked in with medical equipment now has me searching for another hotel in the area.

Fortunately my…

I checked out of the Holiday Inn in Texarkana 11/9. I realized I left my Sonic Care Diamond electric toothbrush in the bathroom. Because of the price of this toothbrush, I called the hotel to see if housekeeping turned it in.

To my surprise housekeeping said they never saw it.

However I know it was left there. I know it’s my fault for leaving my toothbrush behind. But it would be nice to know if I made this type of mistake, that I was staying in a hotel honest and reputable enough to return my belongings. I’m so disappointed.

Hello My name is Anthony Hamilton In August I booked a room at the Holiday Inn in Makati, I was opening up a new bank account and leaving a bank so to make the transaction easier I decided to prepay and I informed them that I would have another credit card for any charges while I was there , They sent me a form and

the payment for the entire stay was paid. Less than a week before the trip, we had a COVID exposure in our building at work which forced us to be on quarantine and thus miss the trip. I knew I might lose some money from the reservation but not all.

I simply asked for a refund for the unused vacation, however they told me it was company policy to refund the card where the money was issued. I called the bank who said we cant take money from an account that was closed.

I have…

We arrived at the Holiday Inn Savannah, Georgia on October 13th around 10:00 pm. When we stopped at the desk we were ignored by the staff. We made reservations for a King Suite. We were given the keys to our room.

When we opened the door, the smell was so horrible it smelled musty, moldy, damp and there was a very loud noise. There was a large industrial fan on the floor and a Dehumidifier. We went down to the desk and complained about our room.

We were told that they had no rooms, after insisting they give us another king room. They called someone and the person on the phone said to give us another King room. We went up to our room and we were very upset to find out that they had given us a room that was a two double room.

My husband could not sleep in the Queen beds the bed was too…

Please have somebody call me 516-356-9061

My husband and I stayed recently at the Holiday Inn, NW 135th St, Oklahoma City, OK. We normally stay at another chain, but chose the Holiday Inn this trip because of the location and room amenities.

Also, we had stayed there previously during a medical procedure and were very satisfied.

However, this stay we were very disappointed. We dealt with several issues: 1) Had to ask for towels. 2) Had to ask for more coffee. 3) No microwave in the room! 4) Dead batteries in TV remote. 5) No hand soap in bathroom. 6) No comfortable chair.

This was an ADA room. Last time we had a recliner, which I believe should be in an ADA room. 7) Hand held shower head was broken.

Also, a necessity in an ADA room. I normally would not complain about any of the first five items, but this stay was…

Hi, we stayed at the Holiday Inn express in Worcester Massachusetts 10/28-10/29 we had two rooms, one for my husband and myself and one for my son. The bathroom sink in our room did not drain well and would pack up every time we used it.

The first night was fine. It was a little warm there so we did not want the heat on in the room we put the AC on which worked fine. On our way out of the hotel Saturday morning we asked if our room could be cleaned and made up and they said yes.

We returned to our room Saturday afternoon about 430, the bed was made, but we had no towels at all the garbage pails were filled. My husband did let the front desk know and the woman there was very nice and upset that this had happened.

Also, while eating breakfast there Sunday morning, the TV that was on was…

Confirmation details : 43894318 My husband and I reserved a room at the Holiday Inn, Herbert Walker Avenue, Southampton, for 1 night (7th October 2022), with car parking and taxi service next day to the P&O ship, Iona. On our return on the 22nd October I phoned the taxi service and was told we would have to wait an hour before a taxi would take us back to the Holiday Inn.

This was unacceptable so I paid for another taxi. We felt completely let down by this sort of service. Surely, the taxi company and Holiday Inn should have known the numbers of customers arriving in Southampton that day and made appropriate arrangements.

I feel very let down as we have stayed at the Holiday Inn, Southampton on many occasions. Mrs. E. Shairp

On October 20, 2022, I received a call from the front desk agent, Sasha. The call came in around 7:30 pm, and I was asked to provide a CC to hold the room because my card was declined. I was apologetic and told Sasha that my wife would call her in 15 minutes with a card for them to save our room.

At around 8 pm, my wife called, and Sasha took the card and charged it. Sasha at no time mentioned that she was canceling our room. The drive for us is 5hrs and 45minutes, and we were visiting our son who goes to Bowdoin.

When we arrived at 1 pm, there was an apparent flood at the hotel, and we could not check in. The fire department was there as well. As you can imagine, we were highly disappointed and exhausted. We went out and had lunch with our son and took some scenery to give your hotel a…

The early part of September, 2022 I contacted Holiday Inn, 12 Mile in Novi,. Michigan to have a family event November 19, 2022 and rent the conference room in expectation of 12 or more guests. The contact was Pat and spoke to Joe.

As the date gets closer, it seems for no good reason this is impossible. Please intervene as this makes me look incompetent. Thank you

Why allow people to book a room online if you don’t allow locals to stay there? Complete bs. I want a refund and not in 10 business days. Today. The day you all took the money and didn’t get me a room.

Oh and let’s not forget the owner having a idgaf attitude saying “it’s there money not mine” yeah def not ever booking here again.

On September 21 and 22, 2022, we stayed in the Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202.

The morning of the 23rd we packed up and locked our suitcases and checked out. A few hours later in Colorado Springs, we needed the laptop, could not find it, and realized we’d left it charging in the hotel room. So we phoned the Holiday Inn and told Security we’d left it in our room. They told us they would check with housekeeping and look in the Lost & Found, then phone us back. We waited at least 2 hours and when no callback came, we phoned again.

The Security said he’d spoken to the person who cleaned the room and she said she did not find a laptop. We were astounded since we’d told him exactly where we’d left it: on the bedside table, plugged in and charging.…

I have a time share through Holiday Inn (Orange Lake). The payment that was meant for my credit card accidentally went to Holiday Inn’s Capital Management Company. I have been given the run around since August, to get my money back!

They have repeatedly lied to me. I am filing a complaint with the state of Georgia and BBB. This is absolutely a shameful business practice.

I owned a cleaning business. So because of that I get cleaning biz. Your Hotels are one of the only I stay in. #1 reason, I never found bed bug #2 Your breakfast staff excellent!!!! Food could be warmer. But it's not cold.

And it saves me time and money to leave hotel go get breakfast somewhere else. Eat in car whatever. Your lobby nice and enjoy my breakfast at your hotels. Cleanliness varies from hotel to hotel. That needs to be more uniform as rest of hotel.

Check in always a breeze. Thank you for having a comfy bed. Like mine at home. Thick mattress nice bedding. And clean mattresses! Yep I checked them too! Keep up the good work. I think the last hotel we stayed in.

Needed the most attention to Cleanliness. Plymouth Mass. I was traveling back from Maine. Stayed in many hotels on…

Breakfast service. Terrible. Service. Didn't start till 7:30 but I was there. Just waiting drinking my coffee. Woman from back comes out and yells at me. There's no food till 7:30. They brought the food out at 7:25 and then continued to yell. Don't eat until 7:30. I won't be back

IHG Membership # 893690287 Scheduled 2-night stay: 9/24 - 9/26/2022 Phone # associated with acct: (973) 698-6962

IHG/Holiday Inn Express & Suites, specifically

My family and I recently patronized your location in Durham, North Carolina - 4912 S. Miami Blvd in Research Triangle Park. I am writing to file a formal complaint and inform you of our extreme disappointment with our stay. My husband, daughter, and I drove into town all the way from New Jersey. Yes, there were plenty of hotel options in the area, but prior to our journey we chose to stay at an IHG hotel because of your reputation for excellence.

Unfortunately, upon arrival, I soon learned that my assessment was wrong. After a long road trip, I was immediately disheartened to find that we did not receive the 4-star treatment as…

on september 18th of this year i was dealing with a situation where i felt i needed to get a room for the night. i was waiting for money to be deposited onto my netspend card from a friend. in the meanwhile i got online to priceline booking for a reservation. 41 would remain untouched.

after all,,i never consented to the removal of my money. and so after cancelling,i shut diwn my chromebook and was transported to the hospital to seek treatment of injures substained from my abussive spouse. 41. when i called nesend customer servce i was told that holiday inn had indeed taken my money and charged me for a room i never stayed in.

i went t speak with a staff member who then told me that i would have to get my refund from priceline since it was them who took it upon themselves to charge me…

We checked in at holiday inn express, sep 6,2022. In olaska wi. We got in the motel it was beautiful in the lobby, the lady at the front desk right away had a bad attitude toward us, we didn’t take it personal cause we figured she might of been tired and

short staffed, she continued to answer the phone and help others while we waited, we stood there abt 20 min n she finally helped us. We got to our rooms 203, and 205, i and my family had 205, my husband Robert went to the pool with our two sons right away, and I just laid down, I decided to shower and

when I got ready there was hair all over in the bathtub and floor was dirty. The stand between the beds was full of white residue from i don’t know what, I called the front desk to let her know, and she said she would switch our rooms, so I…

00 and was charged £40 this is not acceptable when we payed full room rates in both hotels I would appreciate a reply and some sort of compensation

We stayed at the Holiday in resort s and suites on August 4,2022 and checked out I. August 5,2022. I still have not received my $200 deposit and have been calling for weeks only to be told several different excuses as to why I have not received my money yet.

I have never had this happen at any hotel we’ve stayed at and we do this often as mini vacas.

I was staying at one of the locations in Frankenmuth,MI and one of the employees named Stephanie had a very bad attitude while speaking to my wife and daughter after they realized that we were given a different room from what we paid for and when they asked her to explain she then raised her voice at them.

She would not let them get a refund and asked them to leave. She said there was nothing she could do considering that I wasn’t with them because I ended up being hospitalized before the trip.

Me and my family was the the hotel in Gloucester, VA for a family vacation on July 22, 2022 thru July 24, 2022, before my daughter goes off to college. I booked all the room under my name and since my brother and his family was the first ones to check in they took the payment for the room from my account.

I paid for my two rooms that night when we checked in. That Saturday me and my sister in law spoke to the manager Angelique and explained to her what happened. My sister in law paid for her room and she informed that my money would be refunded to me 3 to 5 days.

Called two week later since the money was not put back on my card, the manager now states that my bill only has the two rooms but my bank account still has the three rooms, mine, my daughters and my sister in law. I informed her…

My daughter left her white NASA sweatshirt in the romm. I called them 4 times to get it back. All I got was ma'am I don't do the laundry and no one called me back.

Also I was charged a rate and when I checked they charged an extra $10 and told me they did not charge enough. I am very disappointed. We were there July 15-16. I

Stayed at Holiday Inn in Columbia Tennessee on July 15th and 16th. A guest (or employee) had two Doberman dogs running outside without leashes. Complaint was made to the front desk and they said they were in Foreman the manager on duty.

Upon returning 2 The Holiday Inn Columbia on July 16th, the Dobermans were outside with the front desk person on duty as well as another individual. Again, no leashes on the dogs and when they saw us driving up the dogs were taken to a side entrance.

The dogs were allowed in a side door and taken up to floor number two room 212 without the dogs having leashes. This was upsetting as other people had their dogs there and had them secure it with leashes. There were many children there that I observed those two days we stayed and evidently this matter was not…

on the 24th june 2022, 19:10, i arrived with my group (i am the tour leader), 32 pax, to Holiday inn Gaya hotel in Porto, Portogal. we were asked to pay the city tax upon arrivel and i asked to do it later, becouse we had a very long day.

i was refused and told these are the regulations. but i asked to speek with the reception manager and i met a rude and yelling person, acting ugly and towering like i am criminal. let me tell you in advance - my company will never againe use this hotel, and we bring each year more then 10 groups to portogal.

i never met, in my proffesional life, such a rude and unproffesional person working as an hotel personal. shame on you for having him as your employee.

Had to wait on are room till about 4:30 or 15 till 5:00 the room wasn’t very clean there was hair on the tub and 2 toilet paper rolls throw in a shelf towels wasn’t neat at all look to be throw on the shelf cost 19 to park I’ve stayed at a lot holiday Inn this by far was the dirtiest

1) room smell 2) hallways stairways smell 3) aC loud and inefficient 4) sink drains poorly 5) ran out of towels