Contact KFC Corporate
Toll free phone number: 1-800-225-5532Kentucky Fried Chicken is the second largest fast food chain in the world. There are 18,875 worldwide outlets in 118 countries as of 2014. Revenues for KFC in 2013 were US 23 billion. KFC is a subsidiary of parent company Yum! Brands with corporate headquaraters in Louisville, KY, USA.
The website lists one customer service number number you can call two ways: 1-800-CALL-KFC or listed as for “urgent calls” 1-800-225-5532. This is the same number. When trying to find a “contact us” on the website a cookie will repeatedly pop up asking for your location.
If you have a problem with KFC, the website “contact us” is an email form asking for a zip code of the location you are referencing. In case you want to contact KFC by writing a letter you may reach David C. Novak, CEO of KFC at 1441 Gardiner Lane, Louisville, KY, 40213 or call the corporate office directly at 502-874-8300.
KFC was one of the first franchises to grow internationally and began as a small fried chicken shop in Corbin, KY during the 1930’s depression. Opened as the Sanders Court & Café by Harland Sanders, the slogans that made KFC famous are “finger lickin’ good” and more recently “Nobody does chicken like KFC”. Social media presences include Facebook, Twitter, Instagram and YouTube.
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KFC Contact Information
Report complaints to corporate and get satisfactionKFC headquarters address
- 1900 Colonel Sanders Ln
- Louiseville
- KY 40213
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Top KFC Complaints
Browse more than 985 reviews submitted so far
Waiting for a cup of cola float for done. Why?
Efficiency make things happen, the stuff just put the cola over there and wait for nothing then she go and do for other orders.
Improve pls, fast food not slow food.

Ordered a three-piece dark meat meal with mashed potatoes no gravy. Wife ordered chicken strips with coleslaw and mashed potatoes. Once at the payment window told taking cash only cause cc payment machine not working. Gave them cash but they didn’t have change. Once we got my order it was three piece white meat with gravy and wife got French fries instead of mashed potatoes took about 15 min once at the window with no customers waiting. This was at noon and chicken was not what was ordered but took our money . 7902 s university Lubbock tx

Food was cold after being parked for half an hour, called the fast food place (KFC) Only to be spoken to rudely. Chicken was under cooked and no offer of a refund or replacement

Second time this month on wkend at dinner time, was advised they had no chicken. WHAT???!?? Isn’t this a chicken restaurant? Colonel Ssnders would be EXTREMELY upset!!!

Very worst service,no cheesy wages no coselow service bad

Had to wait 5 minutes before anyone came to the front to take my order. No one else was in line at this time. There was 4 staff members sitting in the dining area. Very rude and not friendly at all. The dining room area is filthy. Will not come back here to the Orange CT KFC

Served stale wicked wings which got me diaarhoea and still on loose motion

I have ordered the 16 piece bucket 2 times in the last 4 weeks and the menu board says it has 4 breast both times i only got 1 breast. And noone will call me or talk to me about my problem

Waited 20 minutes for 2 chicken sandwiches boxes, and 2 chicken littles. Absolutely no one in line behind us but was told to pull around front. Was never asked if we wanted spicy or regular. Horrible experience

placed an online order for pickup at 12pm. get there the door is locked and it says sorry for any inconvience we are only open from 11am-8pm, mind you it is 12pm! manager comes to the door and tells me drive thru only because there are only 2 people, fine whatever. go to the drive thru for the manager to tell me come back in 30 mins or omplain online that they didnt have my food they just opened.

Ordered a 10 piece family feast receive no Chip but paid the full amount. Not the first time but sure will be the last time.
Karen

Very rude employees don't listen when trying to order walks away while trying to order Hampton sc needs to be shut down

I placed an order with the East Bloomington, Ind. franchise.
When I arrived a woman asked me name. I told her my last name and,
after looking, she said "do you have any other name??" I am 84. At the
moment I was thinking "last names". I told her I did not and she said she had no order.
I drove home, looked up the order number and returned. I handed her the order number and she said
"what is this?" I told her it was the order number. After fumbling with the computer she replied that that didn't
help. In desperation it suddenly occurred to be that she wanted my first name. I told her what my first name and she looked at the computer and
said that didn't help. By this time I was out of ideas so I said "W." She then said "you're supposed to come in and pick up your order but I'll make an exception this time." So the whole rigamarole all the time was about me unintentionally not following unposted unstated rules.
Not proper treatment for a KFC customer of many years, about a problem that could have been easily rectified by a KFC worker with the proper attitude. . And the treatment I received was surly, unpleasant, and uncooperative.
Be assured that my experience will not be kept a secret.

Got family deal. Chicken was not cooked all the way through

This isn't the first time it's happened. I order chicken tenders and they were so hard and dried up we couldn't eat them . They don't make them fresh I want to know why. My order was was 28 dollars and I'm really upset I don't check them before I leave the drive thru. I ordered 3 of the signature bowls and a 3 piece chicken tenders . They were horrible. Couldn't even enjoy my Sunday dinner. You guys have got to stop giving out what looked like 2 days old. From now on I'm going to check them I shouldn't have to. I feel ripped off paying for something I had to throw away. This is the third time I've had old tenders served to me. I go the Kfc in bear valley. That's right an unhappy customer. That is 1 of them it's more like a nugget you can see how the grease and breading is so hard you can't even chew it.the other in trash. I would likely money back. Start making them fresh for your customers,so bad.


We stopped at KFC in Oakdale, Ca 95361 on Sunday, June 27, 2022. We ordered the 3 piece chicken strip meal.
What a huge disappointment!!! It was horrible. The chicken was made I'd say maybe the day before, the biscuit was literally like a hockey puck and where were the mashed potatoes and gravy and coleslaw??? The cookie was melted because they put it on the bottom.
In addition, the restaurant itself was very dirty. We took our order home and only ate the chicken and drank the root beer. The rest went into the garbage.
My husband said this is like a kids meal, and it was. Whose idea was it to replace the mashed/gravy with french fries and no coleslaw??? If it ate broke don't fix it!!!
I did call and complained to the KFC here in Oakdale. She just said she was sorry. I told her that the restaurant was dirty. Her response was "yeah that's fine.". Really???
We will never go back to KFC.
Regrets,
Gayle Judd

Recently my guy & I ate at the KFC in South Boston, Va. After several former meals/sandwiches we'd received tasting less than quality, we thought we would give another chance and grab some chicken tenders instead of getting meals. After reviewing the menu, we asked if there was an 8 pc. tender figuring 4 pcs for each of us. As we approached the window, we discussed why the total was so high, thinking maybe they mistook our order for a meal. We questioned the price when we got to the window. We were told the cost was correct. Seeing we were unhappy with the price, still, no offer was made to change the order, make it a combo or perhaps get a 5 pc combo or other item instead. We paid and decided not to go back. We can't justify supporting a business that operates this way. We will not return. Our total was 20.20 (tax incl) for 8 chicken tenders. Prices on the menu board did not reflect the same prices as the online menu when I looked them up later. While a 4 pc combo was 7.79, a 5 pc combo was 8.79. An 8pc tenders meal w/2 lrg sides, 4 biscuits, 4 sauces was 22.99, and the 8 pc chicken bucket meal was 24.99. (Online prices). My guy threw out the receipt not thinking of needing it for this complaint, so I can't give you a visit number. It was the week of June 6th to 10th. I left a msg on Twitter and wasn't going to write a complaint, but changed my mind. 2 dissatisfied customers. :-(

Ordered 2 8 pc chicken tenders meals, got home and had 2 8 pc chicken meals, not tenders, ordered for Father’s Day lunch and most of the family only eats tenders and not the regular chicken, everyone was already there and I did not have time to go back to the kfc. This also happened to someone else in my family before at the same kfc in Circleville Ohio. They need to pay better attention when taking an order. Was very dissatisfied since this was a special day.

I collected an order from
Haywards Heath on Friday evening 17th June. Number 5071.
When I collected my drink the lids were far too small and didn’t fit in the cups causing all five drinks to spill.
I asked politely for larger lids to be told there were none. When I asked how I could carry the drink without them spilling I was told it wasn’t kfcs problem. I asked for the manager who gave me the same response. I was told that kfc can’t guarantee the drinks wouldn’t spill. The issue I have is simply that it was kfcs root cause that the lids didn’t fit and the drinks would always spill when pressure around the cup was applied, is picked up.
The manager basically told me that it wasn’t her problem. I suggested that while it was an issue for me and the problem wasn’t created by herself, why not “think customer” and just offer something to help me out. I didn’t actually want anything but it was a suggestion of how to apply customer service in a situation.
The manager told me to get out and there was no more conversation to have.
While I don’t blame the restaurant for not having the right lids I do hold them accountable for their own customer service behaviour. Quite simply, out of principle, I’ll never visit KFC ever again with my family of six unless kfc offer some form of acknowledgment of their errror.

This is abdul shoeb resident of saudi arabia
Yesterday on 12 june 2022 kfc advertise on 50 percent discount so i have order some party pack from that .when it is asking payment details i have enter my card details on it then it has deducted my 4000 sar from my card fraud is done on my account please take necessary action against that and please refund my money as soon as possible
Iam in a trouble
https://kfc-arab.com/

On June 12 which is today I went to the KFC on albermarle rd. in Charlotte nc. I ordered the 8 peice meal with mashed potatoes and slaw. The Chicken had old peices in with new. Also upon receiving it it was cold. This was unexceptable. I paid 27 bucks for something my wife and I could barely eat.Had I known it was that discussing I would have given it back to them to fix it right. I also call the and customer service and could not get through.

Customer service is horrible.
Manager is very rude!!!
They do not want to give you a second to order your food. They act like you done something wrong …….. I will most likely not have a return visit. You should treat your customers with more respect.
I guess that’s why you only have 2 stars.
I would not give you any stars.
The general manager needs to address how customers are treated.

Store was out of chicken

I ordered 4 meals at the Drive thru and it was not busy at all.
When I was handed the bag, I asked the drive thru worker if my order was in the one bag. She told me yes it was. I drove all the way home. When I got home they never packed one of my meals. So I had to drive all the way back. They were giving me attitude.

Was told at the KFC Circleville Oho that they do not give a senior discount. I ordered 2 chicken sandwichs and 2 coleslaw and two drinks to eat in. I am 85 and my wife is 75. I am not very happy about not getting my discount.

There was two girls in from of me so the guy ho is cashier told us it's not a right place to make a line.so really we move me and those 2 girls.comes 2 black chicks xem they are rude to the cashier.so I told those 2chicks I'm behind to 2 they just ignore me.so now it's my turn to be served. The cashier told them I was there first jhooo they shout to that poor guy.they were rude

Traveling from Columbia SC for memorial day weekend we stopped at ext 116 Bishopville to grab a bite while traveling. Went they KFC drive thru ordered a 12 piece just chicken. Started driving on the freeway started to eat chicken the wings were extra small and they were 4 of them and 3 breast. Yes that’s 7 pieces of chicken and no napkins and was charged 31.00. Totally unacceptable service. Was running late to a family member viewing at 3 pm so we could not turn around. Thanks for your attention

We visited the KFC/Taco Bell in West Union, Ohio on 5/28/22 and 5/29/22 specifically to get a family meal for the Memorial Day holiday. On the 28th there was a handwritten sign at the drive through listing the items they were out of including chicken sandwiches, crunchy taco shells, beans, beef.. At least 10 items probably more. We just left without ordering and went to another restaurant. On the 29th, I was wanting chicken so we went back and the little sign was gone so we pulled up and ordered original kfc chicken family meal. We were told there was no original style, only crispy, they said the wait was too long to fix more so again we left without food and went somewhere else. That will be the very last time we stop at this restaurant! It has always had poor quality food but I always loved KFC and grew up in Kentucky where we had it often. So if I eat it at all it won’t be at this KFC in West Union, Ohio.

yes i ordered delivery from kfc in lees summit mo, the one on rice road i believe not only did i not receive any condement i text but they kept playing games and i never recieved my condements i pay way to much money to play games with these people.

They were out of Diet Pepsi, Sierra Mist, cole slaw and biscuits. We asked if the we were taking anything off the price and they did not.

I ordered a four piece chicken dinner at the Waukesha,WI restaurant on Sunset Ave. going through the drive through, when I got home to have my dinner what I found was completely over cooked chicken, so dried out it was inedible. See picture! Even my dog had a hard time with it. I’m not a complainer, but with the prices as high as they are I’d expect more then four tiny, dehydrated pieces of chicken.


I normally buy at KFC Victoria street in Germiston South Africa because it has a drivethrough. I've noticed with time as I'm a regular customer that everytime from 19h00 streetwise 2/3 piece is never/barely available and this branch close at 23h00 meaning that its only the dayshift that prepares it and hence its rarely available then. As per norm I did a drivethrough on Thursday around 19h35 to buy my regular order. So when I got there I placed an order over the speaker (Intercomm) then I was told my order of streetwise 3 piece is not available but they will ask the manager if they its still going to be prepared. I waited then a few minutes later the lady came back to me with confirmation that it will be cooked and I can proceed to the next window to pay. The service was very slow none the less, I made it to the cashier the very same lady who took my order over the speaker. I then told her my order then she said its going to take about 2 hours to prepare my order and said with an attitude but none the less I paid no mind to it and since I've never had such time frame for an order I asked her if she's sure about what she was saying and she repeated the very same words then I told her that I've never had such and I buy here often, the most I've been told is 30 minutes waiting period. So I told her that I'm going to have to record this conversation so that we are clear about the duration, I pulled out my phone and started recording then she said if you're now recording there's going to be a problem then I asked her to repeat the timeframe/duration for my order instead of answering she decided to go to her supervisor on shift (probably manager) so I waited hoping she will come back to me with a revised timeframe for my order.
I waited for about 8 minutes on the drivethrough and no one came to me then I saw the supervisor/manager starting to serve the customers behind me and talking to them. I could here the conversation as my window was rolled down, the supervisor lady was telling the customers to assault me and telling them that I'm blocking the way. She continued to serve the customers and take their money, customers who have been now served immediately started blowing there hooters/horn at me and yelling insults telling me to get out of the way. 3 drivers came out and some started banging the roof of my car as well as the bonnet screaming, insulting and intimidating to drive the hell away from there. The cashier and the supervisor including one other lady were busy going in and out serving customers behind and coming back to the till to put money in and generate slips. I then asked the supervisor as to why are they serving people at the back and ignoring me, at that time I can barely hear what they were saying because other customers were banging on my car, hooting, screaming and yelling at me to get the hell away. What I heard her say was what are you ordering then I asked her if you don't know what I'm ordering then why did you start serving people behind me then she said its because when the cashier tells you the duration for your order you then started to record her. I told her that I started to record because I come here everytime to buy the same order and its never taken this about 2 hours for that order, then she said we are not serving you because you are recording us.
I eventually had to change my order because I just wanted to get out of there and some customers yelling just him what you have so he can just get the hell out of the way.
I could not even eat the food that I bought because I didn't trust their food anymore considering I hear stories about KFC employees with customers they don't like. The supervisor gave an extreme attitude much more like the cashier which was totally unexpected because she's a supervisor but from the moment the supervisor started serving the customers behind me and instigating assault and intimidation I realised she's evil because she didn't even talk to me nor did the cashier come back to me with new timeframe but simply ignored me. I had to scream at her just to ask why am I not being served as the noise was extremely high at that time with customer behind doing all these sorts of intimidation.
I was prepared to buy and wait for my order as usual when something is not available but instead of providing me with the proper timeframe they decide to instigate all these havoc and unnecessary trauma

This evening we bought a bucket of carryout kfc chicken, almost $40.00 from our local kfc store. I am sorry to say it was worst chicken we have ever tried to eat, wound up throwing it away. Taste and felt like it was 3 or 4 da ys old. Hope someone can fix this. Ted Gardner

I purchased 10 piece feast & received sandwhich buns in place of biscuits.
I called store & was offered biscuits at next visit. This isn't good customer service. I should have been advised that they were out of biscuits before placing my order. I would like a refund for my order the total order was $30 at the KFC on 1329 way Hampton boulevard Greer SC 29651.

Why are the prices so high for chicken that pieces are the size of chicks @ 4 weeks old? Unhappy with crispy chicken that wasnt crispy
Will be going to & recommending family/friends to go to Churches or Popeyes bigger pieces, better crunch

Just brought this from your hengrove branch. The burger is rock solid and I towered up and as you can see from the video there’s no potato left in the hash brown it’s been cremated. This food was not edible. Not impressed at all no need for it as I was the only car in the drive thru and your diner was empty.
It wouldn’t let me upload the video I’ve took so I’ve emailed this separately to this email
Would like this sorted
Many thanks

I have returned chicken to this store 2X in 3 weeks. Many times I have purchased chicken and not bothered to return out of pure disappointment at this KFC store on Sw barbur blvd. Portland Oregon 97219. The chicken looks, smells, feels and taste like its been deep fried (reheated) or the oil has not been changed in weeks. I was born and raised in this area and this KFC has been here forever... there was a time when this store always had a waiting line for the drive thru and thats when the lobby was open and the drive thru has always been a twisted, tight lane, it never stopped drive thru folks then. These Last 5 years at this store... employees and management dont seem to care or improperly trained concerning food preparation and cooking guidelined procedures, basic customer service skills and the whole looks of the store just looks run down and trashed. However May 1 2022 yesterday aroud 4:30-5pm I had to return another bucket of chicken. The manager observed the chicken looked pretty bad, she also admitted she was new and knew nothing about the cooking of the chicken procedures. She really didnot know how to remedy this issue. I suggested to her: always try to make customers happy without returning money first. I asked to ask the cook for a fresh bucket of chicken throw in some mash and gravy and im happy. She did all this and my chicken was perfect for the first time in a long time. I reminded her as a manager: this is what every piece of KFC should look like. This manager was honest very apologized and almost humble for my inconvenience. She was sincere. She deserves a quick raise for incentive and acknowledgment. SHE'STRAINABLE!!! This store needs just that.
Thank you for your time. I really do hope this gets acknowledged. THIS KFC COULD BE GREAT AGAIN IT JUST NEED SOME TLC INSIDE AND OUT.

The KFC in scottsburg, Indiana is always out of extra crispy chicken. No matter what day of the week we go, usually if it is after 7:00pm, we can never get extra crispy. You would think it would be common sense to make more of something if you see you are low on it!

Pulled to drive threw ordered the family fill up it was a few cents shy from 30 dollors I had asked the lady that took my order if we can substitute mash potatoes for fries cause we just don’t like mash Potatoes and asked for extra cole slaw we get home 30 min later and they only substituted 1 mash potato and so we got fried and one mash potatoes didn’t get our other cole slaw but I guess was ok because the cole slaw is dry always now and we got no biscuits we had a 30 dollor meal that we threw away cause I guess we won’t ever eat our favorite meal any more kfc has went majorly down hill

I have went to the kfc in Chalmette two days straight trying to get a pot pie. They are so rude and arrogant they say we don’t have any and when ask are y’all cooking anymore NO and that’s it. What is going on they never have anything. This needs to be addressed. Can someone give me a csll Thanks

I will never eat a kfc chicken place again poor service and very loud can’t get your order right can’t believe that they ran out of white meat and didn’t tell the customers

I called KFC and asked if they had any extra crispy chicken left, he said they did so I got myself and my kid in the car and when I got there a few minutes later, he said h they were closed and that he threw all the chicken away. It was only 8pm also.

I ordered a k15 meal(extra crispy, fry, and a root beer), a large gravy(asked for the biggest gravy they had), and a large fry. Fry's were 1/2 full, chicken was regular, gravy was a small and the box was missing a cookie and root beer was flat.

A supervisor got mad cause we walked into the restaurant told us to iuse the drivethru we asked if we could order inside that we would wair outside she proceeded to yell and cuss at us l am so disapointed and apalled that you have such a rude person working for you.that speaks very unprofesuonable of you.

I will start this by saying the past few times that I’ve been here to service and the food has been very bad and the gentleman claiming to be or saying he’s the store manager the gentleman is rude he’s nasty. My family decided to give it another try over the weekend and it was just bad and his attitude is just horrible. If this is the kind of service that this Kfc is going to allow you will lose a lot of business I’m not sure what’s going on there was a girl there at one point she was the store manager I do believe of Cassidy I think it was that lady was very nice very sweet never had a problem food was always excellent so I’m not sure if she’s on vacation if she transferred or what but myself in my family miss that kind of service she gave us excellent service we were there every week we won’t be back now he has totally ruined it for us the food was just downright disgusting and his attitude about it I will be passing this along I also will be calling in a complaint to the Number as well bring back the good food bring back is a good customer service that we had a few months ago I did notice though that it doesn’t look like any of the people that were there a few months ago or so are still there if this is the kind of employees you are going to have give this kind of customer service you will lose my business. And I tried to bring it to the gentleman’s attention my daughter needed to use the bathroom so I walked her inside and two of your lady employees did not lock the bathroom door and my child and myself walked in on them Doing from what I could see as I’m trying to shield my daughters eyes some kind of drug because apparently I guess we startled them and when they turned it when the one lady turned her head she had white stuff all over her naps I will be calling the Better Business Bureau to let them know that apparently your establishment allows drug use as well because when I said something to the gentleman he blew it off. Maybe that explains why the service is so horrible there now sincerely a customer who will never be back but I had to explain to my daughter was that you ladies were doing.

I will start this by saying the past few times that I’ve been here to service and the food has been very bad and the gentleman claiming to be or saying he’s the store manager the gentleman is rude he’s nasty. My family decided to give it another try over the weekend and it was just bad and his attitude is just horrible. If this is the kind of service that this Kfc is going to allow you will lose a lot of business I’m not sure what’s going on there was a girl there at one point she was the store manager I do believe of Cassidy I think it was that lady was very nice very sweet never had a problem food was always excellent so I’m not sure if she’s on vacation if she transferred or what but myself in my family miss that kind of service she gave us excellent service we were there every week we won’t be back now he has totally ruined it for us the food was just downright disgusting and his attitude about it I will be passing this along I also will be calling in a complaint to the Number as well bring back the good food bring back is a good customer service that we had a few months ago I did notice though that it doesn’t look like any of the people that were there a few months ago or so are still there if this is the kind of employees you are going to have give this kind of customer service you will lose my business. And I tried to bring it to the gentleman’s attention my daughter needed to use the bathroom so I walked her inside and two of your lady employees did not lock the bathroom door and my child and myself walked in on them Doing from what I could see as I’m trying to shield my daughters eyes some kind of drug because apparently I guess we startled them and when they turned it when the one lady turned her head she had white stuff all over her naps I will be calling the Better Business Bureau to let them know that apparently your establishment allows drug use as well because when I said something to the gentleman he blew it off. Maybe that explains why the service is so horrible there now sincerely a customer who will never be back but I had to explain to my daughter was that you ladies were doing.

I ordered $75 worth of food, got home and was missing my 8 piece chicken tenders. I called and had to drive back to the store to get them. Had to sit in line for 15 mins while all my food was home getting cold, then got to the window and they thought it was funny!

Did a online order came to pick it up it was very light so I knew all the order was not in the bag the manager on duty at 757pm on today is rude nasty attitude rude to customers behind me as well waiting on people! She is a young female with blonde hair and fake nails to long to be preparing peoples food!

Yes I did door dash order for Kentucky fried chicken the pop corn chicken was so hard couldn’t even eat it they only gave me wings and thighs no breast it cost me 60.00 in the bucket Discrace they gave me no sauces that I asked for very dissapointed

On two consecutive weekends the kfc in Midwest City, Ok (Douglas Blvd) has had no tenders to sell, something about frier not warming up (2nd occasion). I will never go to this store again. And that is a shame because my son loves your tenders
Zero stars

Have never ate at this KFC so coming through decided to try.... Big Mistake! Got the 8 piece chicken, 2 sides....There was only 1 breast , I went up and asked about it (thought it came with 2 breast ), she said she thought there was 2 in there ...No ma'am there was only 1 breast ...she went back and after a few min , came back up with another breast! I appreciated that but was afraid to eat it b/c of how long it took her to get it ! No one else in the restaurant so I knew they weren't busy ! Was not impressed at all! Thought it came with 2 mashed potatoes but just got one ...but wasnt going to ask about it... Just wont shadow their door step again !! This was in Siloam Springs Ark...

We pulled up at drive thru at Cordel GA… @9:25 they said they don’t have anymore chicken cooked and if they were to cook some they would be closed because they close at 10. I am very upset at the fact that me and my family of 8 stopped after being on the road for 3 hrs straight with no food and this is how we were treated. You guys need to do better in hiring your workers! I work in this industry and we don’t stop cooking until the time we close! The fact that they aren’t cooking anymore chicken at 9:25pm and they close at 10pm is OUTRAGEOUS!

We went to drive thru at 12 on Sunday. The lady said hold on twice while taking our order and there were no other cars. We ordered an 8 piece meal. We get to window the man says pull up and wait, 2 more cars wait behind us. 8 mins. truck at window gets food and other cars waiting, man asks what we are waiting for then says he gave food to wrong car. 15 mins 8 cars get food. 25 mins no one ever came back I go inside ask where our food is? First they say they are out of chicken, I said I can see all the cars leaving with buckets, then they said they are waiting on wings, I said at almost 30 mins and all these cars you couldn’t just put something else in there? Then they ignore me for a couple mins. So I ask for a mgr. She comes and says oh their out of dark meat. I said So all these cars none of them had dark meat? Just then the cook says here 2 more 12 pieces. I say y’all can manage 2 12 pieces but not 1 8 piece? So then she said they have been waiting on crispy I said we ordered original, she said oh I meant original. I said it been 30 mins can you please just make our food. She went and ask the cook when will original be ready? He said (what are you talking about? We have plenty of both original and crispy and haven’t been low on either. He said he sent my 8 piece twice the drive thru guy gave the second one to one of the 12 piece people. The mgr gave us me our order Rudely! I said I know that our order was given to the wrong people twice. It would have been a lot nicer if you would have told the truth versus lying to me several times. Also it would seem after all of this you would have at least apologized for us waiting over 30 mins. and for all this confusion. Then I get home and open my food to NO BISCUITS AND NO GRAVY!!!!

Dining room says we are open on the sign but they are not! I even call them and they tell me they will open shortly but they do not! This is the store in New Albany, MS. A lot of people are going other places because of this. I do not want to eat in my car. I think it’s because they don’t want to clean up the tables.

All of your stores in the five boroughs don't answer their phone .and there breast pieces are very small horrible.

I went to KFC as the girl at the window gave me the bag it ripped opened and the extremely hot gravy spilled all over my lower belly and vaginal area and thighs,it was extremely hot I got off the car and pulled my pants down my sister got off the car and gave me napkins to wipe myself. I’m also 9 weeks pregnant. They girl at the window didn’t even care to offer napkins or if I needed help she didn’t care to apologize until I told my sister she didn’t even apologize, she heard me and then said oh and sorry . The girls name is NASH
March 11,2022
12:24 pm
Friday
#K710002
16502 South Crenshaw Bl
Ticket # 2603


Hello I was at witbank so I go to kfc technpark I find good service to the cashier she was so friendly to me and the food was on top thanks guys for the best service.

I waited at the drive thru for 25 minutes and was instructed to drive around to the door as there was two minutes on my chicken. I then waited by the door for ten minutes where I went in and observed one employee asking why my meal was just sitting there and hadn’t brought out. Where another employee stated well “I can’t bring it out” in frustration in having to take my two year old out of the car after having waited 35 minutes for my meal I took the meal and left. I got home checked my meal and didn’t receive the right amount of biscuits I only received 2 of 4 and my pieces of chicken were all extremely small the wings were half the normal size as if someone broke them in half to count as two and I didn’t receive a single breast and thighs as a replacement

I recently went into your jfc shop in Burgess hill Sussex.
After they gave us our order I was told that as they shut in half an hour I couldn't sit in & would have to take the food out. Because of this my granddaughter &, I ended up eating in the car NOT IDEAL.
can you tell me if this is your usual practise, if it is it stinks

Yuma Arizona foothills store 2 weeks in a row we have went. Last week they had no chicken at 5 pm ask about wait time they said they were notaking any more. This week we ordered a 10 piece feast the guy who didn't give us a name did not have a clue what the menu was didn't ask what kind of chicken when we got to the window he handed out a medium drink argued with my wife about the 1/2 gallon that comes with the feast until I got out of the car. I ask for a manager and was told no because she was busy. We will Never return to that KFC we were there at 501pm on 2/20/22

Disgusting store. Exceptialy young counter assistant rude cleaning tables and straight into (without Han washing ) bagging my food. So apathetic to my needs

On February 17th 2022 at about 4:10 pm: I purchased one large cole slaw at $4.66. I asked for my receipt because I used my Debit card. I was told no receipt because they did not have any paper. I told the young lady that this is messed up and driveway. The location is Jefferson Davis Hwy
in Beech Island SC.
Thanks,
S Vick

On 2/9/22, I treated my 91 yr old mom to lunch at KFC. Ticket #4133, 11:31 am, G135786 4 270 4133 We both ordered the 3 piece combo. They said we would have to wait 8 minutes because the original batch was not done We didn't want to but told them we would wait because we wanted the original recipe. We waited 22 minutes before our orders were ready. There was no apology for the long wait or any compensation for our wait. Customer service was very poor. I ordered 2 thighs and a leg - the leg and one thigh was of normal size and shape. However, when I picked up my 2nd thigh, it was ridiculously small and I knew it was not right. I took my tray back to the counter - talked to Cassandra, a clerk. I was not upset or loud or rude in ANY way. I just showed her the order and asked if they could exchange the thigh for a normal one. The manager overhead our chat and came over to rudely tell me there was nothing they could do . I said - I am not asking for my money back - all I want is to have this pigeon sized thigh exchanged for a normal one. She snapped back at me that its just the way it is - and some are even smaller than this one!!!! I sat down and continued to eat my lunch. After thinking about how rudely this was handled, I decided to take a couple photos of the thigh. Then I heard the workers laugh and say - OMG - shes taking a picture of the chicken!!!! VERY POOR & UNPROFESSIONAL!! I have to admit I was shocked at how lax the customer service was - it was very apparant they did NOT care if I ever came back. I have never been treated so poorly from a service like this. My mom and I finished our meals and have both decided we would not go back


Went to the Three Rivers Mi KFC and they messed up the order which wasn't found out till almost home. When I went back she was awful and she flipped me off!! Disgusting behavior!!! Won't be giving them my business again.

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe.
I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair. I left it and continued with the mix bucket and it was the same but I ate the hair.
-I had alimentary poisoning (doctor paper) and acute gastroenteritis.
-Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.
- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad.
*General Manager of KFC Albanian (Global Fast Food Albania), Mr. Agron Disha said this wasn’t possible, meanwhile manager of the store accepted it and said she fired the person who prepared the food.
- I notified National Food Authority and inspectors went there next day and founded some problem as they took an administrative warning/penality as well. I am a customer have my rights because they brought me a contaminated food and as I said to the General Manager, Mr. Disha all these will end up in media and the judge will decide for the food poisoning I had and everyday pills I am taking for my stomach bacteria due to KFC. They didn't answered the official letter of my lawyer, no respect for deadlines that are in Albanian law..

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe.
I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair. I left it and continued with the mix bucket and it was the same but I ate the hair.
-I had alimentary poisoning (doctor paper).
-Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.
- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad.
*General Manager of KFC Albanian (Global Fast Food Albania), Mr. Agron Disha said this wasn’t possible, meanwhile manager of the store accepted it and said she fired the person who prepared the food.
- I notified National Food Authority and inspectors went there next day and founded some problem as they took an administrative warning/penality as well. I am a customer have my rights because they brought me a contaminated food and as I said to the General Manager, Mr. Disha all these will end up in media and the judge will decide for the food poisoning I had and everyday pills I am taking for my stomach bacteria due to KFC. They didn't answered the official letter of my lawyer.


The KFC on Central Ave. In hot springs, Arkansas. The food was terrible, dining room was thirty, bathroom stink, paper on floor, toleit was nasty. I paid almost v$25.00 for me and my husband to eat lunch. This was the awful food, this location needs to b cleaned up asap. And the woman who waited on us was very snotty. Plz clean this location needs to be done something with. I'm an disgusted customer who won't b back,. And I will tell everyone that ur store is aweful

My son had an interview today 01/18/2022 ..we arrived 10 min early , he stood at the door 15 min knocking, noone comes to the door. So we drove around to the other side and knocked, noone comes to that door either! So I drove back around to the other side and the young lady is sitting in her car smoking ..then she ask " are you here for the interview"'? My son responds " Yes". She close her car door and continue to smoke for another 5 min....this is so unprofessional! She act as if she didn't care that he was there for an interview!! Then she gets out the car and go inside without saying anything until I asked is she the manager !!!! This is just ridiculous!!! Everyone's hiring BUT look at the attitudes and treatment we encountered with this " MANAGER" !!! It's a turn off!

2 weeks I have gone to get food
No ice broken machine
No biscuits broken oven for 2 weeks
Staff is frustrated cause they can’t do anything


I tried to order three items they did not have. They were white meat chicken, mac, and diet soda. So I ordered pcs of dark meat chicken and mash and gravey. When I got home I did not have gravey or a spoon or fork in bag. I called the manager and told her and she said what do you want me to do about it? I said you tell me. She said to drive back down and she would give me the gravey. I was home and not driving back 6 miles round trip not worth my trouble for their mistake. Bad management!!!!

I visit Oasais mall Kfc
After booking cinima tickets I need to oder Kfc but one of cashiers called Ruth angry to me because I don’t have change than I cancel my Oder please don’t treat other customers like that if he doesn’t have change also
Thank you kfc

There were no chicken strips no wings no mashed potatoes no biscuits and the service is below parr. Been like this for the last 2 years

I ordered on the new app. Order #2845828 was a Big waste of time or maybe its just the crappy store by my house located at 6028 Stage rd Bartlett TN 38135. Ordered at 628 pm. App said it would be ready by 633pm. I arrived at 642pm only to have to wait 20+ minutes in drive thru (because the lobby was closed) only to be told i had to park and wait another 15 minutes because they couldnt make my order until the knew i was onsite. (Totally defeats the purpose of skipping the line to get it finger licking quick) so after 20 more minutes waiting in a parking spot i banged on the door and was told they thought i drove off. So i then had to wait more time for them to make my order. Then it was wrong. I finally got to go inside this time and the lady in the back started getting smart (i guess they are not used to having to give people what they paid for. Needless to say after using the app and after over a 45 minute wait i finally got to go home with my food. I will never buy KFC from this store and since the next closest store is 15 mins from my house i guess popeyes just got a new customer.

Ordered with a very rude person at speaker then was given the completely wrong order. When I went back to have them fix it they told me I was in the wrong that the K7 did not come with popcorn chicken, when I asked why is shows this on their menu outside they gave me attitude about how I was wrong. They also gave me the completely wrong sides with my order and were extremely rude about the whole thing.

Hello, I am current at KFC I’m Lancaster California on Avenue J and 20th East. I just recently experienced the absolute appalling service! I ordered one of your Classic Chicken sandwiches and a Spicy Chicken Sandwich. As I drove thru to the window to pick up and pay the cashier did not acknowledge me, for one. She took my money have me my change without any acknowledgment then she slammed the window. When she handed me my order the burgers were cold! I asked her if I could please have hot burger stand she told me it would be a 25 min. Wait! I’ve been waiting for over 25 min. I called customer care and they said the only thing they could do is report the matter. This KFC doesn’t answer their phones. Please help this frustrated customer.
Debra Santos

I went to the Paso Robles KFC on 2405 Riverside dr. I went around 7:40 pm and I was told they had run out of chicken! Me being a former employee at KFC it seems like they either were actually out of chicken which seems like a manager not doing their job or they took it upon themselves not to make chicken before closing. I read a lot of negative results but still gave it a shot and I was disappointed. I just thought you should be aware of this incident.
Thank you

KFC - 1133 North Telegraph Rd., Monroe, MI #D501001
This is the service I received on the last 4 (in a row) visits. This is unacceptable!
9/11/2021 – I ordered a 12-piece chicken tenders and was missing 1.
10/02/2021 – I ordered a 16-piece bucket and was missing a thigh and a wing.
10/13/2021 – I ordered 2 Classic Chicken sandwiches. When I got home there was a few ‘drops’ of mayo on both sandwiches.
10/17/2021 – I ordered 2 Classic Chicken sandwiches with extra mayo. I got 2 sandwiches with NO mayo. Are they having a mayo shortage?
It was understood what I wanted because it was on my receipt.
Seriously, these employees should be trained to count to at least '16' and they need to be trained to comprehend what the difference is between 'EXTRA' mayo and 'NO' mayo. Employees want $15 an hour???? Well, I want my orders right.


Called to order pick up at wauchula fl. Was told had to order online after arguing and to call back if any problems. There was no where to put in the coupon for $24.49 so they tock $34.49 out of my card. We called 19 times nobody answered the phone. When we came down and told them about the problem they said they can't do anything about it. Last time we will ever order there.

To Whom it may concern:
KFC
Vernon Hills IL
service on 10/6/2021 at approximately 1220pm.
I was very dissatisfied with my service today at this location. I was helped by manager Dalia. I went to the drive though and ordered two chicken little's with the Nashville hot sauce as a combo. I did not realize these sandwiches come with mayonnaise and pickle when I ordered my food as it was not stated on the outside menu either. When I picked up my order before leaving, I realized the sandwiches had these condiments added, at this time I asked manager Dalia if I could give back the sandwiches, she just gave me and have them remade without the condiments. She instructed me that if I wanted new sandwiches, I would need to pay again even though she had just given them to me. I explained to her as it was not listed on the menu board or stated when ordering I was not aware the condiments came with the sandwiches. She than proceeded to tell me this was not her fault that I should be aware of what comes on the sandwiches prior to ordering.
When I mentioned she didn’t ask me if I wanted everything on the sandwiches when ordering and the board did not state or have pictures of the sandwiches making me aware of what was on them she stated to me that is not her problem it is my mistake and usually customers look at the pictures on the board even though a picture was not currently there of what I ordered. I ended up paying for two new sandwiches and this staff member would not even do the curtesy to throw away the old sandwiches for your customer as I did not want them stating to me, she is on camera and can not take the food back. I think this is poor customer service on KFC’s end and as a manager she did very poorly of correcting a mistake which was easily correctable. Never have I had an experience when ordering food that if there is an issue the facility does not correct the issue if in reasonable means. I paid for two sandwiches which I ended up throwing out and I feel that I should be reimbursed, and this staff member should be spoken to on proper customer service skills. Especially in a management position. I will not be returning to this KFC due to my experience and feel other customers should be made aware of the poor way in which this manager chooses to take care of their clientele.

I live in Thomasville Ga around 1pm me n my grandson went into the restaurant there was 1man he was eating we were at counter to order we stood there several minutes no one ask to help us employees walked all around us with there head down trying to let us know that they didn’t want to help we stood there for at least 15mins with no can I help u I told my grandson that we would go elsewhere that’s my complaint

I went to the drive thru and order two meals with a breast mashed potatoes a drink and a cookie ! They gave me original chicken and I asked for crispy the potatoes were watery the biscuit was hard and the chicken tasted like old nasty cooking grease you could of squeezed some grease out the chicken it made me and my daughter sick to our stomach it was horrible and money wasted.

Went to pickup order and they said it would be ready soon. Stood in table area and could see in back. 15 min went by and they said it would be ready soon. Waited another 10 min and asked again. They pulled it from warmer and gave to me. They were very rude in actions and speech.

the staff never get my order right.they are rude, incompetent and being a smartass.. I have to go back everytime to get the rest of my food.. they take forever getting your order because they are always playing around and are rude when you ask for condiments.. i will never go back again..this is the Gautier, MS location

I went to the store located at 2750 Duportail st. Richland Washington 99354 at 4:30 pm. I went through the drive thru and ordered a Classic Chicken sandwich meal large sized with a root beer and a small side of mashed potatoes and gravy and a small mac and cheese. I got to the window and paid the young lady asked me to pull around to the front. I noticed that the truck that was in front of me they had already pulled to the front of the store. I know this happens to help with drive thru times and there was only 1 car behind me at that moment so I could have easily been left to wait at the window. They then proceeded to pull the car behind me to the front also. So at this time we had 3 cars waiting out front for our food. I had a clear sight to the drive thru lane and watched for 15 minutes while all the remainder of the cars went thru the drive thru and got their food. One worker came out and brought the last car that was pulled 2 bags of food and did not acknowledge me or the other people waiting even though we had been there first. About another 8 minutes go past and the same worker comes out with 2 more bags of food asks the gentleman in the truck if he had ordered 4 hamburgers and chicken strips to which he replied no, he then came and asked me the same thing to which I said no and told him I had been waiting almost 25 minutes for my food. He then gave the burgers and strips to the other car and they left. Another 5 minutes go by and the lobby is locked so I call the store and ask what is going on. I tell them it has been over 30 minutes I have been waiting out front for my food and I had to repeat my order to the woman and she asked if I still wanted my food. I told her I wanted to speak to a manager and that it was absurd that I was waiting this long for a sandwich and 2 sides while everyone else was being helped. She then told me that she would come get my card and refund me for my trouble and bring my food. Another few minutes go by and she comes outside and states well I can either give you a refund or your food so what do you want. I am not the type to complain but I do manage my own business and the way this interaction was handled was not ok. I would ensure that my customers leave my store happy and would do what I need to especially if the mistake had to do with me or my employees. It was not my fault your employees were trying to lower their drive thru times and pulled me to the front. It was not my fault they did not write what car went with what order. It was not my fault they made me wait over a ½ hour in 100 degree weather in my car to get my food that ended up being cold. Then to be rude to me over a $17 food order, to which I normally would shrug it off because I understand the stresses of the business but this interaction was absolutely horrible.
I would like for someone to contact me about this incident.
Sincerely,

The food last night was far from normal that we get there. We had 2 Pot Pie Fill Ups and both of them the crust was so dark that it was just short of being burned. The insides of the pies were dry like they had been sitting around for a while.
I also got a Famous Bowl Fill up and that was also dry. I ordered 3 biscuits and when I got home discovered they were not in the bag.
Dinner last night was a let down.

After placing an order at the drive-thru at 7500 Big Benc Blvd., the lady at the window asked if I could pull forward into the lot. I was confused as I hadn't even paid yet. She asked if I had ordered 'x' (don't remember what the order she thought I placed was) and I knew it wasn't my order. I had told her that was incorrect and then asked about the order with two number 17s which was my order. She then told me my total which matched the price she quoted me at the intercom. I handed her my credit card to pay for the meal. THIS IS WHERE IT GETS SERIOUS: She appears to put my card into the machine - nothing unusual here. Then she takes my card out of the machine, grabs a cell phone (I'm assuming the phone is most likely hers), she then walks away and disappears around the corner inside, seconds later comes back with the phone and my card in hand and places my credit card back into the machine (didn't she already do that?) before handing my card back to me. She hands me the drinks and then has us pull into a space in the parking lot and later brings us the food, but without the straws for the cups. My biggest concern here is that this girl undoubtedly took a picture of my credit card and is planning to use it. It gets better, too because I tried calling the corporate number and answered the menu options to be placed on hold for less than 2 minutes to find I got conveniently disconnected. the cashier's name was Ariana in hopes that corporate sees this.

Bring back the rolls instead of those hard cold biscuits and bring back the potato wedges instead of those small fries, We are having problems eating at KFC in cabot,Ar because the food is cold and hard

Placed an order for (2) 2 piece combos @ 8:17pm finally 901pm we get ours. Find out vehicles behind us getting their food & we know for sure it was chicken as well. Not organized @ all. Orders going out but not in order received.

The manager is very unprofessional to customers and staff.

We are sitting in the rain , while your store says they close at ten. The lobby was closed. All the enployees seemed to be hiding, the obviously dont want to sell your product. This locaton is 5682 transit road in Lockport ny, we saw several customers drive away. Are the hours changing? Signed loyal kfc fans.

The service was horrible- food cold and tell me how do you open the butter packets??? Unbelievable! Haven’t been in ages and won’t go back ! The girls up front not customer friendly! I know help is hard to find but that was horrible ! KFC Claremont , NH

07/18/21 @4pm—-Terrible drive thru service!!! It was blamed on being short staff, but service was bad pre-pandemic when they were fully staffed. Corporate should get involved to find a remedy to attract/hire better customer service oriented people. How long can we keep accepting the excuse of being short staffed. When customer service is this horrible, it makes me think if food preparation is sub par as well.

We have lived in American Fork for 30 plus years..a number of years back we had all of our grandkids here and decided to enjoy not cooking. Went all out...and oh boy was it terrible.
So after 2 plus years we decided to give it another try. Oh my goodness it was worse...the bucket of chicken was ordered crispy, and it was awful..looked like it was regular and rebreaded and fried again..smell was awful..the biscuits were dark brown... coleslaw was so watery...and potatoes had definitely sat and formed a paste top gravy...
For our family that again was alit of money wasted...we will not ever be going back after our experiences...a real shame for sure.

Went to the KFC on 12th Ave, Nampa ID used the drive thru, I ordered out to the window was pain and the food was flying out the window almost dropped it ! got home and this is the sad part the chicken pieces were so small cooked too long and dried out tasted like liver was the worst taste ever the coleslaw thick chopped with no sauce we rate this KFC 0

On Jun 28th at approximately 8;45pm I went to the KFC on Sheridan Rd in Zion, Il. I ordered a pot pie. When I got to the window, I paid for my dinner and 2 minutes later the manager came to the window to tell me that my order was given to someone before me. She apologized and said it was a mistake and if I wanted a pot pie I would have to wait 20 minutes. She said I could order something else and I told her that I don’t have a menu and don’t know what I could order. She said that she didn’t have a paper menu so she couldn’t help me with a different order. Since I don’t know what else I could order and the manager doesn’t know their menu I asked for my money back. I asked her for the phone number of the corporate office and she told me she couldn’t give it to me. I asked for the managers name and number and said I couldn’t have that either. Eventually she found the managers number and gave it to me. All the while there were two employees standing on either side of the window not doing anything but standing there (they were standing there the entire time I was there - one did handle the cash register) laughing about this. I finally got my money back with an apology from the woman I am supposing was the supervisor. I asked if they checked their orders before giving them to the customer and all I got from her was that it was a mistake. All the while the two employees continued to laugh about this.
I see that your customer service rating is a 1.5, this tells me that I will never return to KFC again. For this type of conduct to happen to a customer is unacceptable. When I left, I went to the Taco Bell down the street from your restaurant (If you can call it that) and was welcomed by a very nice young man who helped me with my order and was kind and personable. Maybe you need to do some training with your employees, at least at this location. Or maybe hire better people.

On 4/5/16 at 2:19 p.m. in the afternoon, my sister and I decided to stop get chicken for supper. I went thru the drive-thur and told the girl that I needed 8 original thighs. The cashier said we are out right now and it will take 25 minutes to cook, do you want to wait. I ask if they had legs, no was the answer. I said well we don't want to wait 25 minutes on thighs, you have no legs so I ask, do you have chicken breast originals. She checked and said I have some original and some crispy.
I said okay I need 12 breast. I then ordered 12 biscuits, 3 large mash potatoes-gravy, 1 large coleslaw. the total order came to $62.70. When we pulled around to pay, the cashier said that it would be a few minutes and could I pull forwarded. I ask her why there was nothing ready and she replied, oh, we got busy and we have not caught up yet. When we got home I found only 4 original breast, the biscuits were burnt and had not even risen up. When the cashier came to the car she never offered anything. Her name on our ticket #1671 said Rhiannon. Needless to say that some of the breast were not done in the middle and we ended up cutting the chicken in small pieces to my cats. Very unsatisfied.

I am living in Bangkok Thailand for the last 30 years and always enjoyed having a KFC meal in the restaurant near where I was staying. KFC is unique in its taste due to the magical mix of herbs that Colonel Sanders concocted a long time ago now, but sorry that is no longer the case here in Bangkok, at least as far as the home delivery is concerned. The batter is bland, oily and has no taste whatsoever now of those magical herbs. Its like any fried chicken you can buy of the many small street vendors and yet we pay a hell of a lot more for it. I won't be buying t anymore that's for sure. I used to think it was probably just a one off bad delivery, but no its the same every time now, bland and greasy. I would start looking into the problem if I were you because its not Colonel Sanders recipe anymore...its pure plain batter and not even crispy anymore.

I downloaded a coupon off the web for KFC the coupon got KFC trademark on it. They wouldn't take it at the KFC store. So I call KFC complaint department at 1-800-225-5532. They told me that it was nothing they could do. Why upload coupons on the web if the coupon can't be use?
Well KFC has lost me as a customer. \When I want to eat fry chicken out I will just go to Church's Fry Chicken. To me it's better chicken anyway and they do take web coupons without any problems. I just hope other feel the way I do. Does the same. I am uploading the coupon that KFC won't take so all can see it is a KFC coupon. P.S. This not the first coupon I try to use at KFC that they wouldn't take. Just I am not going to try any more. I gave KFC customer service 1 star because I couldn't give it a 0.


My wife and I ordered a 2 piece meal and a 3 piece meal. We were told original chicken was being cooked and would we like to wait or take extra crispy. We chose to wait. Our order was a 2 piece meal small mashed potato, small cole slaw, a 3 piece meal, small mashed potato, small cole slaw, a large wedge, a large gravy. Simple order. Our wait was a couple of minutes, no problem. We drove home and discovered we got 2 meals each with 2 pieces of chicken, and one of those pieces in each meal was extremely small. But I paid for a 3 piece meal.
I called KFC and the phone rang and rang and rang more than 30 times. Finally someone answered and I described the issue. I was told to come back and they would give me my missing piece of chicken plus some extra for my inconvenience. Upon arrival I asked for the manager so I could get my chicken and I was asked if I was the person that called a few minutes ago. I said yes. She said let me see your slip, I gave it to her and she boxed my missing one piece of chicken. I had asked for the manager but she refused to get that person. I left with my piece of chicken.
There is a Subway, McDonald's, Wendy's, Burger King, OPS, Captain D's, chick Filet, Dick's Wings, Firehouse subs, Zaxby's and a Popeyes all nearby. This happened last month also, which only made me that much more angry with your establishment since nothing has changed. It is only two strikes, but I think your OUT and I will spend my money at some of the other fine establishments nearby. My server was Kyle, he was great, told me there was a short wait and he would bring our food out to us when it was ready.
He did just that. Too bad his co-workers can't fill the order properly. Too many people completing one order with no one watching that the proper items were placed in the order. That is a training issue. A ten year old could have done better. I doubt I will hear from you folks, however you can be sure that I will tell everyone I know to be sure to check their order before leaving your restaurant. I should post this to yelp.

When I arrived at the KFC at 7145 Redwood Blvd, Novato, CA 94945 at 5.24PM on March 19th, I was greeted by a nice young man alone (by himself not another employee in sight). I inquired if he was alone and he said yes. I noticed that the backdoor was wide open. Anyone could have walked in unnoticed. I placed my order. I pointed out to the young man that the drink station was a mess and over flowing with ice. There were NO napkins in either sleeve on the station leading to the dining room. Trash was also all over that station. I mentioned that that was not very appetizing looking. I inquired when the other employees were scheduled to come in. He then told me that everyone was on break. Why would you send everyone on break at the same time during the dinner hour?
I received my order which was a 10 pc (crispy) chicken bucket. After getting home I have to say that the chicken did not have its usual juiciness. It was dry. My guess would be that it was past its holding time. This was not the first time that I have gotten take out at this location. I have seen things in the past but I now feel that I needed to say something. Hopefully my comments won't fall on deaf ears.

Receipt: Order 8718 20:01 #07 FEB. 16`16 REG0001 at KFC WAIANAE H730275, 85-054 KAUPUNI STREET (808) 696-3211. Food not the complaint. Irresponsible, care less, poor service was the complaint. Not getting what I wanted and ordered was the greater complaint. I ordered 6 pc. original and 6 pc. crispy chicken for $23.55. I got 6 only original and 6 spicy wings plus 4 biscuits (for $23.55 and not worth my original order? Unacceptable), because the order I wanted would take 18 minutes. Could I wait? Yes and did until I was told I had to wait for the crispy chicken (another 18 min., unacceptable, again), because it was sold to a drive thru. How could they do that? The bus is my transportation and already 8:18 PM. I demanded they give me what they had, so I would not miss the bus. Big mistake. I demand a full refund and a change in service.

Placed an $18 order at Drive through. Drove to pay window. Handed $20 to lady. Noticed sticker on window that Senior Discount available upon request. She tried to hand me my change, and I asked for the S.C. discount. They would not give it to me. Said I had to ask when I ordered. I told them the sign did not say that, and that sign was not available until after I ordered. Refused because it was "company policy". After much discussion, I cancelled the order. They deducted over a dollar because of "their cost". The food was never handed out the window, and was never seen my me. I did not cost them anything. If the delay cost them, it was because of the poorly placed sticker at pay window. I do not want anything. No free meal. Nothing. I have been a faithful KFC diner since I went to Harlan Sanders birthday party in Corbin in the early 70's --- No more. KFC at Somerset, KY is pathetic.

My order was incorrect I have my receipt showing what I was supposed to get the manager cut me off and started telling me what I ordered. How does she know? I have a receipt with my name on it and what I ordered along with my CC information. She then hung up on me. Seriously the Manager. Is the type of customer service a manager gives a customer. I do no think so. I work in customer service. She assumed when I called. She was talking over me and cutting me off . I will take this all the way to the top if I have to. This is ridiculous and totally uncalled for. When I called back she ignored me and was working not listening me and totally ignored me. Then I called back it was busy for hours. She was wrong. My drink wasn't even full when I looked in the cup.


I am not a complainer, but thought I should bring the following to your attention - I have been a loyal customer over the years, but this morning have decided not to buy from KFC again - three weeks back I ordered a 6 piece and 4 of the 6 pieces were the smaller cuts wings/legs and this morning I bought a colonel burger, cant believe how small it was and the chicken fillet was half the normal size - Blouberg Beachfront Store in Cape Town - very disappointing!!


I'm American living in China. The KFC does deliver breakfast food at all in the city of Wuhan where I live, so today I ventured out in an ice storm (I didn't know when I left or I wouldn't have bothered) to get my favorite breakfast at KFC, the bacon-egg sandwich with the real bread which is a luxury in China. I live in Hankou, and all of the KFC's near my home are on Jifeng Dadao street. I had to go to three different KFC's because each one was telling they were out of the that sandwich (the ham one too), and I was furious because I was freezing cold, burning my hands off as I forgot my gloves, it was that important I have this breakfast. But three places said no. Finally, at 9:50am, at the third restaurant, I explained to one Chinese girl who had good English that I had gotten out of bed early, drove to two other KFC's and now was frozen nearly to death, and two other stores had refused me. I said "Why? Why don't you have this sandwich? I've been to KFC's in Hangzhou and Shenzhen and they always have them.
No one ever eats that sandwich but me. At those cities, I ate the same meal every day for a week while on vacation, it was always there, because they don't run out of something Chinese people won't eat. So I am sure you really do have those sandwiches, you just don't want to have to make one because it will take you 10 minutes, and by then it's 10:00, isn't that the truth?" And she turned red and nodded that yes, I what I said was true. And she told me they have the sandwiches and that she would go ahead and make them for me. Which leads me to believe that none of the other restaurants wanted to make it for me, and so they lied about not having them. In China, KFC's are willing to throw away customers and not help them, and even infuriate them and make them hate you for not having certain key foods that really make our lives feel happier in a country where our kind of food is not popular and is not found often. For example, in 2010, China banned pancakes from all McDonald's in china.
PANCAKES, a foreigners favorite breakfast food. It was like China and Mcdonald's were saying "forget you, we hate you, get out of our country!" ... they are many of my foreign friend's and my own favorite breakfast. Now I go to KFC for this breakfast sandwich which is the best, because they won't even deliver that to us in the morning! I would order this every day, spend $10 a day if I had to! (Delivery is only $1.25 in China, very cheap for delivery fee, and no tips can be given, either.) KFC Corporate, you've got a real problem with customer service in China, I just wanted you to know. You don't make them support delivery, and we the customer never know when they are lying about ACTUALLY being out of anything, since the main reason they say they are out is because they don't want to make that food because foreigners are the only ones who eat it and they either A)don't know how to make it or B)refuse to make someone's day that much brighter by offering the very thing they came there for. It's just sick.

These is the second time I go to the kfc on new Britain ave in west Hartford ct and order a $5 fill up box two piece meal on drive through and noticed when I got home that I got two drum sticks instead of a drum stick and thigh. It would be nice if they would let me know ahead of time and not make me feel like I got what I ordered. I just feel like they're trying to fool me. Not cool. Thank you for your time!

No complaint w/ service, just giving you a heads up on my order today, the chicken pot pie, which I love, they are very good, but, I did find a bone in mine today, first time that has ever happened with a pie order, just thought you would like to know that. I ordered the pie from my local KFC location 301 S Poplar St. Elizabethtown, restaurant #J970017. No other problems.

I like KFC a lot. I always go there to eat. Today when we asked for 3 lunch treat spicy we have been served with non-spicy chicken pieces. One of us went and asked so the guy in KFC changed his entire plate and he got spicy chicken.me and my other friend didn't bother but we left without eating n decided not to come there n tell our friends as well. More over the guy says he has never received a complaint from people eating same chicken. Please understand we are not mad to complaint if we have got the right spicy chicken. This is Happened At a KFC outlet in Dubai (Al Khaleej center mall- Bur Dubai, Dubai, UAE). I will suggest my friends not go there again.

My son applied for a position at the KFC location at 48nd and L st. He was called in for an interview and the hiring Manager Byron interviewed another person close by where my son was. With knowing my son was there he asked why he should hire that person over my son, and that is unprofessional to interview people in front of others. Especially it being another candidate, yes he asked my son the same question. Well come to find out he did not hire my son he hired the other person because she is a girl. From inside sources that is all he has hired. All guy applications are on the bottom of the pile and all the girls is on top. I will keep my eye on this store and if I don't see a change then I will take further action against what seems to be a sexist manager. No, its not because my son did not get hired and no I do not want my son working there now. I think that it should all be fair to all the applicants that apply.

I have been using my Military discount for lunch at the KFC (Pilot Gas Station) at I-15 and Craig Rd in North Las Vegas. Today, the manager told me she would not Honor my Military ID card because I was not in uniform. I was pissed. I ate at Raising Caines; they always give me the Military discount (in uniform or not). I am a Commander in the US Navy, and if I want to bring my family to KFC --- it should not matter if I am in uniform or not. The real funny thing is... this KFC is a few miles from Nellis AFB. I will never eat at KFC as long as they discriminate against any member of the Armed Forces!

I went to the KFC/Taco Bell on Kendall Way in Malta, NY,12020. The restaurant was so dirty with straw wrappers and taco and chicken wrappers everywhere. Th e drink machine had a bunch of caps and straws all around it. None of the employees noticed the trash and kept on working. I was so grossed out I couldn't get anything.

Got a bucket of original chicken from Macomb IL. and sat down to eat at home the bucket was full of old grease and the chicken was so saturated in old grease the coating was falling off. Ate one piece and it was so greasy , but it was the taste old chicken and grease made us sick the entire bucket went into the trash. Never ever in my life have i seen such bad chicken and cooking from a fast food. I have notified the HEALTH Department so no one else will get sick. They need to shut that store down .And i use to love Kentucky Fried Chicken never again will i eat at the Macomb IL. store. I probably will never eat at any of the stores.

The Kentucky Fried Chicken location on 65 Highway Sedalia, Missouri 65301 is very poorly run. Every time that I have stopped ( almost every Saturday evening ), there are several unprofessional young staff members. They do not seem to have any idea what they are doing, i.e. at the front register is unattended; it is impossible to order off of the menu (when trying to place an order, after a long wait for staff to come take the order, the answer is always “We don’t have that item ready tonight if you would like to order that you need to call ahead at least 20 minutes”). Tonight 01/18/2013 a customer had taken the time to call ahead for a large order, and he had to stand and wait for at least 45 minutes, because he was repeatedly told by at least 3 staff members that they hadn’t received the message that he had placed an order ( The entire staff stays out of sight behind the counter, at least they should be able to answer the phone and have orders ready, but this team is hopeless! Also, it seems futile to call ahead for a Chicken fried steak, or a pot pie, as the message would not be relayed appropriately!) The staff obviously feels that the poorly stocked buffet is all that they are responsible for (in what other resteraunt would you place an order off the menu and be informed that the item is not available!)
Also, many times there is very limited amount on the buffet, and the selection is obviously been sitting too long, i.e, the chicken is soggy, the biscuits are hard, etc. It is obvious that KFC does not care whether they continue to have customers come into the Sedalia, Missouri location! Truly it is amazing that anyone continues to stop at and place orders for food at the Sedalia, Missouri KFC, it would require a great love of fried chicken or the ability to overlook a terrible group of employees who are obviously only present for the pay, and have not been trained to provide even tolerable customer service. Also, the bathroom is filthy and the toilet seat is too small for the toilet! Management please visit and correct this situation!

Waiting for a cup of cola float for done. Why?
Efficiency make things happen, the stuff just put the cola over there and wait for nothing then she go and do for other orders.
Improve pls, fast food not slow food.

Ordered a three-piece dark meat meal with mashed potatoes no gravy. Wife ordered chicken strips with coleslaw and mashed potatoes. Once at the payment window told taking cash only cause cc payment machine not working. Gave them cash but they didn’t have change. Once we got my order it was three piece white meat with gravy and wife got French fries instead of mashed potatoes took about 15 min once at the window with no customers waiting. This was at noon and chicken was not what was ordered but took our money . 7902 s university Lubbock tx

Food was cold after being parked for half an hour, called the fast food place (KFC) Only to be spoken to rudely. Chicken was under cooked and no offer of a refund or replacement

Second time this month on wkend at dinner time, was advised they had no chicken. WHAT???!?? Isn’t this a chicken restaurant? Colonel Ssnders would be EXTREMELY upset!!!

Very worst service,no cheesy wages no coselow service bad

Had to wait 5 minutes before anyone came to the front to take my order. No one else was in line at this time. There was 4 staff members sitting in the dining area. Very rude and not friendly at all. The dining room area is filthy. Will not come back here to the Orange CT KFC

Served stale wicked wings which got me diaarhoea and still on loose motion

I have ordered the 16 piece bucket 2 times in the last 4 weeks and the menu board says it has 4 breast both times i only got 1 breast. And noone will call me or talk to me about my problem

Waited 20 minutes for 2 chicken sandwiches boxes, and 2 chicken littles. Absolutely no one in line behind us but was told to pull around front. Was never asked if we wanted spicy or regular. Horrible experience

placed an online order for pickup at 12pm. get there the door is locked and it says sorry for any inconvience we are only open from 11am-8pm, mind you it is 12pm! manager comes to the door and tells me drive thru only because there are only 2 people, fine whatever. go to the drive thru for the manager to tell me come back in 30 mins or omplain online that they didnt have my food they just opened.

Ordered a 10 piece family feast receive no Chip but paid the full amount. Not the first time but sure will be the last time.
Karen

Very rude employees don't listen when trying to order walks away while trying to order Hampton sc needs to be shut down

I placed an order with the East Bloomington, Ind. franchise.
When I arrived a woman asked me name. I told her my last name and,
after looking, she said "do you have any other name??" I am 84. At the
moment I was thinking "last names". I told her I did not and she said she had no order.
I drove home, looked up the order number and returned. I handed her the order number and she said
"what is this?" I told her it was the order number. After fumbling with the computer she replied that that didn't
help. In desperation it suddenly occurred to be that she wanted my first name. I told her what my first name and she looked at the computer and
said that didn't help. By this time I was out of ideas so I said "W." She then said "you're supposed to come in and pick up your order but I'll make an exception this time." So the whole rigamarole all the time was about me unintentionally not following unposted unstated rules.
Not proper treatment for a KFC customer of many years, about a problem that could have been easily rectified by a KFC worker with the proper attitude. . And the treatment I received was surly, unpleasant, and uncooperative.
Be assured that my experience will not be kept a secret.

Got family deal. Chicken was not cooked all the way through

This isn't the first time it's happened. I order chicken tenders and they were so hard and dried up we couldn't eat them . They don't make them fresh I want to know why. My order was was 28 dollars and I'm really upset I don't check them before I leave the drive thru. I ordered 3 of the signature bowls and a 3 piece chicken tenders . They were horrible. Couldn't even enjoy my Sunday dinner. You guys have got to stop giving out what looked like 2 days old. From now on I'm going to check them I shouldn't have to. I feel ripped off paying for something I had to throw away. This is the third time I've had old tenders served to me. I go the Kfc in bear valley. That's right an unhappy customer. That is 1 of them it's more like a nugget you can see how the grease and breading is so hard you can't even chew it.the other in trash. I would likely money back. Start making them fresh for your customers,so bad.


We stopped at KFC in Oakdale, Ca 95361 on Sunday, June 27, 2022. We ordered the 3 piece chicken strip meal.
What a huge disappointment!!! It was horrible. The chicken was made I'd say maybe the day before, the biscuit was literally like a hockey puck and where were the mashed potatoes and gravy and coleslaw??? The cookie was melted because they put it on the bottom.
In addition, the restaurant itself was very dirty. We took our order home and only ate the chicken and drank the root beer. The rest went into the garbage.
My husband said this is like a kids meal, and it was. Whose idea was it to replace the mashed/gravy with french fries and no coleslaw??? If it ate broke don't fix it!!!
I did call and complained to the KFC here in Oakdale. She just said she was sorry. I told her that the restaurant was dirty. Her response was "yeah that's fine.". Really???
We will never go back to KFC.
Regrets,
Gayle Judd

Recently my guy & I ate at the KFC in South Boston, Va. After several former meals/sandwiches we'd received tasting less than quality, we thought we would give another chance and grab some chicken tenders instead of getting meals. After reviewing the menu, we asked if there was an 8 pc. tender figuring 4 pcs for each of us. As we approached the window, we discussed why the total was so high, thinking maybe they mistook our order for a meal. We questioned the price when we got to the window. We were told the cost was correct. Seeing we were unhappy with the price, still, no offer was made to change the order, make it a combo or perhaps get a 5 pc combo or other item instead. We paid and decided not to go back. We can't justify supporting a business that operates this way. We will not return. Our total was 20.20 (tax incl) for 8 chicken tenders. Prices on the menu board did not reflect the same prices as the online menu when I looked them up later. While a 4 pc combo was 7.79, a 5 pc combo was 8.79. An 8pc tenders meal w/2 lrg sides, 4 biscuits, 4 sauces was 22.99, and the 8 pc chicken bucket meal was 24.99. (Online prices). My guy threw out the receipt not thinking of needing it for this complaint, so I can't give you a visit number. It was the week of June 6th to 10th. I left a msg on Twitter and wasn't going to write a complaint, but changed my mind. 2 dissatisfied customers. :-(

Ordered 2 8 pc chicken tenders meals, got home and had 2 8 pc chicken meals, not tenders, ordered for Father’s Day lunch and most of the family only eats tenders and not the regular chicken, everyone was already there and I did not have time to go back to the kfc. This also happened to someone else in my family before at the same kfc in Circleville Ohio. They need to pay better attention when taking an order. Was very dissatisfied since this was a special day.

I collected an order from
Haywards Heath on Friday evening 17th June. Number 5071.
When I collected my drink the lids were far too small and didn’t fit in the cups causing all five drinks to spill.
I asked politely for larger lids to be told there were none. When I asked how I could carry the drink without them spilling I was told it wasn’t kfcs problem. I asked for the manager who gave me the same response. I was told that kfc can’t guarantee the drinks wouldn’t spill. The issue I have is simply that it was kfcs root cause that the lids didn’t fit and the drinks would always spill when pressure around the cup was applied, is picked up.
The manager basically told me that it wasn’t her problem. I suggested that while it was an issue for me and the problem wasn’t created by herself, why not “think customer” and just offer something to help me out. I didn’t actually want anything but it was a suggestion of how to apply customer service in a situation.
The manager told me to get out and there was no more conversation to have.
While I don’t blame the restaurant for not having the right lids I do hold them accountable for their own customer service behaviour. Quite simply, out of principle, I’ll never visit KFC ever again with my family of six unless kfc offer some form of acknowledgment of their errror.

This is abdul shoeb resident of saudi arabia
Yesterday on 12 june 2022 kfc advertise on 50 percent discount so i have order some party pack from that .when it is asking payment details i have enter my card details on it then it has deducted my 4000 sar from my card fraud is done on my account please take necessary action against that and please refund my money as soon as possible
Iam in a trouble
https://kfc-arab.com/

On June 12 which is today I went to the KFC on albermarle rd. in Charlotte nc. I ordered the 8 peice meal with mashed potatoes and slaw. The Chicken had old peices in with new. Also upon receiving it it was cold. This was unexceptable. I paid 27 bucks for something my wife and I could barely eat.Had I known it was that discussing I would have given it back to them to fix it right. I also call the and customer service and could not get through.

Customer service is horrible.
Manager is very rude!!!
They do not want to give you a second to order your food. They act like you done something wrong …….. I will most likely not have a return visit. You should treat your customers with more respect.
I guess that’s why you only have 2 stars.
I would not give you any stars.
The general manager needs to address how customers are treated.

Store was out of chicken

I ordered 4 meals at the Drive thru and it was not busy at all.
When I was handed the bag, I asked the drive thru worker if my order was in the one bag. She told me yes it was. I drove all the way home. When I got home they never packed one of my meals. So I had to drive all the way back. They were giving me attitude.

Was told at the KFC Circleville Oho that they do not give a senior discount. I ordered 2 chicken sandwichs and 2 coleslaw and two drinks to eat in. I am 85 and my wife is 75. I am not very happy about not getting my discount.

There was two girls in from of me so the guy ho is cashier told us it's not a right place to make a line.so really we move me and those 2 girls.comes 2 black chicks xem they are rude to the cashier.so I told those 2chicks I'm behind to 2 they just ignore me.so now it's my turn to be served. The cashier told them I was there first jhooo they shout to that poor guy.they were rude

Traveling from Columbia SC for memorial day weekend we stopped at ext 116 Bishopville to grab a bite while traveling. Went they KFC drive thru ordered a 12 piece just chicken. Started driving on the freeway started to eat chicken the wings were extra small and they were 4 of them and 3 breast. Yes that’s 7 pieces of chicken and no napkins and was charged 31.00. Totally unacceptable service. Was running late to a family member viewing at 3 pm so we could not turn around. Thanks for your attention

We visited the KFC/Taco Bell in West Union, Ohio on 5/28/22 and 5/29/22 specifically to get a family meal for the Memorial Day holiday. On the 28th there was a handwritten sign at the drive through listing the items they were out of including chicken sandwiches, crunchy taco shells, beans, beef.. At least 10 items probably more. We just left without ordering and went to another restaurant. On the 29th, I was wanting chicken so we went back and the little sign was gone so we pulled up and ordered original kfc chicken family meal. We were told there was no original style, only crispy, they said the wait was too long to fix more so again we left without food and went somewhere else. That will be the very last time we stop at this restaurant! It has always had poor quality food but I always loved KFC and grew up in Kentucky where we had it often. So if I eat it at all it won’t be at this KFC in West Union, Ohio.

yes i ordered delivery from kfc in lees summit mo, the one on rice road i believe not only did i not receive any condement i text but they kept playing games and i never recieved my condements i pay way to much money to play games with these people.

They were out of Diet Pepsi, Sierra Mist, cole slaw and biscuits. We asked if the we were taking anything off the price and they did not.

I ordered a four piece chicken dinner at the Waukesha,WI restaurant on Sunset Ave. going through the drive through, when I got home to have my dinner what I found was completely over cooked chicken, so dried out it was inedible. See picture! Even my dog had a hard time with it. I’m not a complainer, but with the prices as high as they are I’d expect more then four tiny, dehydrated pieces of chicken.


I normally buy at KFC Victoria street in Germiston South Africa because it has a drivethrough. I've noticed with time as I'm a regular customer that everytime from 19h00 streetwise 2/3 piece is never/barely available and this branch close at 23h00 meaning that its only the dayshift that prepares it and hence its rarely available then. As per norm I did a drivethrough on Thursday around 19h35 to buy my regular order. So when I got there I placed an order over the speaker (Intercomm) then I was told my order of streetwise 3 piece is not available but they will ask the manager if they its still going to be prepared. I waited then a few minutes later the lady came back to me with confirmation that it will be cooked and I can proceed to the next window to pay. The service was very slow none the less, I made it to the cashier the very same lady who took my order over the speaker. I then told her my order then she said its going to take about 2 hours to prepare my order and said with an attitude but none the less I paid no mind to it and since I've never had such time frame for an order I asked her if she's sure about what she was saying and she repeated the very same words then I told her that I've never had such and I buy here often, the most I've been told is 30 minutes waiting period. So I told her that I'm going to have to record this conversation so that we are clear about the duration, I pulled out my phone and started recording then she said if you're now recording there's going to be a problem then I asked her to repeat the timeframe/duration for my order instead of answering she decided to go to her supervisor on shift (probably manager) so I waited hoping she will come back to me with a revised timeframe for my order.
I waited for about 8 minutes on the drivethrough and no one came to me then I saw the supervisor/manager starting to serve the customers behind me and talking to them. I could here the conversation as my window was rolled down, the supervisor lady was telling the customers to assault me and telling them that I'm blocking the way. She continued to serve the customers and take their money, customers who have been now served immediately started blowing there hooters/horn at me and yelling insults telling me to get out of the way. 3 drivers came out and some started banging the roof of my car as well as the bonnet screaming, insulting and intimidating to drive the hell away from there. The cashier and the supervisor including one other lady were busy going in and out serving customers behind and coming back to the till to put money in and generate slips. I then asked the supervisor as to why are they serving people at the back and ignoring me, at that time I can barely hear what they were saying because other customers were banging on my car, hooting, screaming and yelling at me to get the hell away. What I heard her say was what are you ordering then I asked her if you don't know what I'm ordering then why did you start serving people behind me then she said its because when the cashier tells you the duration for your order you then started to record her. I told her that I started to record because I come here everytime to buy the same order and its never taken this about 2 hours for that order, then she said we are not serving you because you are recording us.
I eventually had to change my order because I just wanted to get out of there and some customers yelling just him what you have so he can just get the hell out of the way.
I could not even eat the food that I bought because I didn't trust their food anymore considering I hear stories about KFC employees with customers they don't like. The supervisor gave an extreme attitude much more like the cashier which was totally unexpected because she's a supervisor but from the moment the supervisor started serving the customers behind me and instigating assault and intimidation I realised she's evil because she didn't even talk to me nor did the cashier come back to me with new timeframe but simply ignored me. I had to scream at her just to ask why am I not being served as the noise was extremely high at that time with customer behind doing all these sorts of intimidation.
I was prepared to buy and wait for my order as usual when something is not available but instead of providing me with the proper timeframe they decide to instigate all these havoc and unnecessary trauma
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