Contact KFC Corporate

So my husband and I had a bad experience last month with KFC. We went to order through the drive-through and they got our order all messed up but we decided it would be OK and we could understand because the employee could not speak very good English so we think he misinterpreted our order. But today which is December 6, 2022 decided to try it one more time we ordered through the drive-through the three piece box for 999 we asked for all dark meat and mashed potatoes and gravy and macaroni and cheese. I ordered a pot pie( because I love your pot pies). And a sweet tea. So we were asked to come to the window for our order total when we got there we were asked what our order was again which I thought was weird because she should’ve looked on the screen of her computer to see it and she did not. Then she informed us that there was no ice for our drinks but the machine turned its own self off this morning and evidently it wasn’t turned on all day. Our order was around $18 or so we went to cash with a 50 which is all we had and then she asked us twice if we had anything smaller and we told her we were sorry but that’s all we had. She reluctantly cashed our 50 for us . When we pulled away and opened up our box my husband received coleslaw which he had not ordered which was very good by the way and all white meat which he did not order he wanted all dark meat which she would have seen if she would have punched it in on the computer. Which leads me to believe that she may have not put the computer in on the screen gave the food to us and pocketed the money. Which I would hope did not happen. But anyway I husband and I decided that it would probably be best if we did not go back to KFC because we cannot deal with the Unprofessional Ness of the employees.

On November 13 2022 I order a family meal that came out to 32.39 dollars at location D670019 food look disgusting to eat biscuits were thrown in the bucket .. Call the restaurant manager on duty said that she will replace my order she took my name and let me know. I was welcome to come back and pick it up when I was a better time for me. I went back in November 30. 2022 and she told me it was past 2 weeks she not replace it.. I asked for the corporate number and the GM’s name she refused to give me both .

Today I went to the KFC in West Lebanon NH. Some of the sides we ordered weren't in the bag. The coleslaw was spoiled and the Gravy was so watery. I'm very disappointed and this has happened several times and now I'm finally complaining. Waste of money.

Store #0241008- Ticket #2524-11/13/2022-Thomaston, GA
Drive thru order of 3 pc. meal contained only two pieces of chicken when I got home. Was still charged $9.49 for 3 pc. meal. Plus it was obvious the chicken had set under warming lights for some time. at 4:30 pm.

Not worth the drive back, but employees should be reminded to take care in filling orders.

On 10/16/22 I drove through a KFC to pick up dinner. It was Restaurant #D742001 at 30071 Alicia Pkwy in Laguna Niguel, Ca.
The very young kid at the window asked for my debit card twice, he said the first transaction for 30.16 did not go through???? I gave it to him. A few days later i see 2 charges for KFC on my bank statement. I stopped back at the store after work that day and Brianna (mgr.) said she can’t do anything till both transactions fully posted, one was posted, one was pending. The next day i stopped in again, both charges fully posted on my phone, Briana not there, i was told by Carlos she would be in (in a few days) at 9:00-3.00. I said i can’t waste any more time with this, i work full time in Laguna Beach and can’t come in mid day. Brianna had told me they would give me 30.16 back, cash from register when i showed proof of both postings. Carlos said he can’t help me. I left my phone # to give Briana. A few days go by, i call KFC corporate (800.225.5532), spoke with Lola - case #01199816. She apologized at least 20 times (too many really), she said she would get me reimbursed, a voucher for my trouble, no problem.
Someone would contact me during the next week by phone.
Never got a call or message, i called corp. again after a week, spoke to Richard. He says a regional mgr. tried calling me on 10/26/22 (twice) and my mailbox was full. I kept my phone close, my mailbox is never full and did not hear a thing.Then Richard tells me they can’t do a thing for me, its between me and the store, everything Lola told me was wrong and basically “good luck”.
On 10/30/22 I go back to the store, Brianna not there till 11/2. - 9-5. Carlos again says nothing he can do. OK, now i have wasted way too much time and energy and gotten nowhere.
Same day, on 10/30, i called my bank, reported to them and on 11/2 I had the 30.16 duplicate charge refunded to my account.
Then on 11/4 i started getting phone messages from Briana (almost daily) to call her about fixing this problem.
Way too little, way too late.
Really bad customer service, all the way around, KFC has really gone downhill……
When i had to go back to the store the first time, i was shocked at how filthy it was inside.
Really filthy, if i had seen that i never would have ordered food in the first place and not had any of this ridiculous aggravation.
I hope someone who really cares about customer service reads this, very bad representation of KFC. Nothing like what i remember as a kid. Even the food i got on 10/30/33 was not good, chicken was really tasteless.
I have told alot of people about that store and this experience, too bad it was not handled correctly.
Andrea Della Penna
959.351.4430

In the last month and a half I purchased the eight piece chicken only bucket original recipe five times. On three of those occasions I was shorted one piece. On one occasion I was shorted two pieces. Another time thighs were substituted for breasts. The restaurant is located on N. Blackstone near Herndon. The last time we went there we had warned the clerk what had happened and still we were shorted. It won’t affect us since we no longer go to that restaurant but the more we think of it, someone should be told. We can’t help come to the conclusion that it is intentional.
David Cadenasso

Hi, I would like to lodge a complain on bad treatment given to trainers at KFC Selcourt.

The managers & supervisors don't have a clue about planning & leading people. How can they schedule people every week with 2pm to 12 midnight shift? My sister is a trainer & she is working night shifts 24/7 since she started while other trainers are on day shifts. Is it fair?? How can she see her kids & family if always on night shift? Why so much bad treatment on her? In addition, why are people when coming on shift at 2pm forced to take lunch immediately as they just come in? Why not at 4 or 5pm or so? You just same in & you are not tired so why forced to take lunch?

Looks to me that the manager doesn't think or plan at all. Its copy & paste weekly. Why cant the manager look at schedule holistically as it just need a little bit of common sense? Also why are pay slips not sent to employees? Every time, we have to ask for payslips as there are deductions we dont understand? Daily, the stock is short, what are the managers & supervisors doing in guiding the process of cooking?

KFC selcourt must start hiring managers & supervisors who apply common sense not this mess!!
Its so sad & selfish from these managers!!!!

I've been a customer for ,many years 40 or more, recently I've been pretty disappointed in the food I've received,cold and old, nothing to mention for the flat strips I received with no meat in them,this had happened in Hampton and Londonderry NH,the quality has gone down drastically from what I'm use too
I would want to know if it was my company,
Thank you

Hi, I ordered an item that I used a coupon on from the app that has the same code as the online exclusive menu with different pricing. I’ve always ordered the same one and never had a problem with them honoring the price since i printed it itself from the app. But the adamantly refuse and said can’t do anything about it. Hoping it’ll be fixed since I’ve always ordered the same. Thanks

Kfc Grenada is under staff and the products are not cooking to standard .the chicken are cooking medium rear , the measurement for the marinate isn't accurate because the chicken is smelling very fresh please and something be done to kfc Grenada the new owner doesn't know what she is doing .because people will stop buy kfc it's very disappointing.

00650532
I had submitted a complaint and nothing was done about this. I do see that this was submitted about a year ago but forgotten about since I am severely disabled and can only order online to be delivered.
I had been striking against KFC since but lately I am craving KFC meals.
So this had never been brought to anyone attention I would like to know what was done to satisfy complaint?

I did not receive Mac and chicken bowl in my order in sept 30. I wrote the company and never got a response

Restaurant #0029060 Ticket #3223 Order amount $26.72

Colonel Sanders would be turning over in his grave!

On 9/23/22 visited KFC to find front door locked. (1) Note said to use side door which was unlit and near back of bldg. (2) Drive thru was busy which is good for business. One woman servicing drive up window. Man filling food at counter, he was dirty, looked like he had been working a plumbing job before coming to work at KFC. (3) He wore no apron, his clothes were hanging and filthy. His hair unkept. One other younger man placing biscuits on baking sheets while talking on a cell phone. (4) Known fact that phones are filthy. Man working with food was banging things around, appeared mad.

We placed an order after waiting 5 plus minutes, never even acknowledged when we stepped up to counter. (5) Man preparing food boxes was mixing potatoes, grabbing chicken, dropping items on floor, getting coleslaw out of frig finally walked away went around island, grabbed cigarettes off desk and preceded to go out back door to have a smoke while our food remained at his counter. (6) We mentioned this to woman and she said nothing. (7) He returned, did wash his hand, 1 point for him! We took our order to table. Chicken strip meal only had 4 strips not 5 and they were not fresh. (8) No dipping sauce, honey given. I went back to counter twice.

I understand fast food but this was an awful experience. Management needs to see these people in action. Management needs to enforce some rules or teach expectations or you will have more complaints than profit.

My return will only be at your expense!

Sincerely submitted,
Wendi Fortman 312 Pinehaven Drive Monticello, Iowa 52310

The manager at KFC located on 20 Hempstead Ave Hempstead, NY 11550 treated me and my co-workers very disrespectful all because we were checking our order to make sure that everything was there. It seems like a recurrent issue at this location.

Chicken was so dry and overcooked. All breading no chicken. Pieces were so small couldn't tell the difference between a wing and a thigh. As far as a breast there was barely a sliver of meat on it. Biscuits were hard 3/4 of the way through. Potatoes and coleslaw ok. Honestly what happened to KFC!!! How are you opening up new stores and putting out this kind of product!! Almost $30 with tax!!! I will never eat at KFC again. Buy the way this is one of your new stores.

Why does the Albany store in Edmonton, Alberta have Taco Bell hot sauce. This is a KFC only and they serve the lousy Taco Bell sauce. Ridiculous. Just because of this I will not ever go back to this location

I am so tired of the horrible customer service at your Ruskin Fl restaurant, 99% of the time they are just the worst!!!! I ordered my food online and went to the store to pick it up, when I got there the door was locked and there was a hand written sloppy note that said door locked, lobby closed due to low staffing. So I went to the drive through and waited about 5 minutes in line, when I got to the window I was told I had to come in, I said the door is locked and there is a not saying that. She then said you have to go to the other door, I said there is a sign on the other door as well saying it’s locked. I nicely asked if they could just give me my already paid for food through the window. She then told me to hold on and I thought she was getting my order but to my surprise that was not the case. Instead a manager came to the window and rudely asked what the promised was, I said I went to the door and it was locked and all I want is my order. She rudely said I had to go to the other door and I said that door had a sign saying it’s locked as well, she said well it’s not and you have to come in. I nicely asked her to just give me my order and she told me NO that I HAD TO COME IN IF I WANTED MY ORDER! At that point I was pretty upset and drove around the building to go in the other door, when I walked in she was putting together another order and being rude to that customer. When that customer left she asked my name and I told her, she then said well let me make your order, I said the app said my order should have been done 7 minutes ago, she said no we make them when you walk in. I said nope not true I have ordered before and it was done and waiting for me, she said no it’s our policy that we wait until you come in. I asked her for Nashville hot sauce in the side and she refused to give it to me, I said I had gotten it before with NO issue and she said well they shouldn’t have given it to you. We went back and forth but ultimately she refused to give it to me. She was also making comments about how she needed a break and a smoke….. to me that’s unprofessional and should not be said in front of customers or staff. Also I am 7 months pregnant and my 3 and 6 year old were in the car waiting because I thought I would be in and out like usual. I asked her her name and she said Olive, not sure if that’s true but she is an African and has an accent like she is not from the US.

To be clear I just about NEVER complain as I was a District Manager for 8 years in a retail store and I think sometimes people have bad days but she was incredibly rude and I feel someone needs to know.

Pouring rain, and there's a tornado warning but I had to get kfc for dinner. I'm well over 65 and could barely see the road. But I got there and took my place in a long line of cars. I used 2 cards. My son's and mine. I had to roll my window down to place order and had both cards in one hand but then I only had one. I got out of line and got outta the car to find it. Nowhere. I called the store to see if someone turned it in. But nobody answered. Then 2 older ladies blocked me in and asked for help. I said with what. They said Food. We're hungry. Seriously I looked up online and said I'll get each of you a 2 piece meal with biscuit. One lady asked if I could get her Tenders. I said No. She said Nevermind. Lol. I asked why. She said I don't eat food with bones. I said Sorry. She appeared to have a lot of teeth. They sped off.so I spotted my card on the other side of the car. I have no idea how it got there. I got to the window and paid a very nice man and drove home. After spending $67.63/, I didn't get the large Cole slaw I paid for. NO I'm not driving back. I don't want to get one next time. There might not be a next time. I'm on Social Security. Why do you always screw up orders. Just refund what I am owed.

Was injured eating there food reicived bad blisters in the roof of my mouth and my 77 yr.old husband was almost injured by using the men's room . As he went to take a crap and sat on toilet . To where he just about fell to the floor due to the toilet seat not being fastened to the toilet. Tried calling corporate and all I got was music for 10 minutes straight. We complained to the cashier as well as the manager all they did is laugh. Mansfield Pa KFC #C253006. 1320 south main street Mansfield Pa our home number 570 888-6530

I waited in the Drive-through for 20. Minutes. Many cars ahead and behind me. Sign on order is not work and said to order at first window. At first window, nobody there , I proceeded to the next window to place order. Older lady said she can’t take order at that wind. Call a younger guy, I told him that nobody was at that wind, so I moved up, he tells me well the guy behind me was ordering, fine but that person was not there when I pulled up, I went ahead to keep the line moving. He ask whom ever in the back and she didn’t come to the window, all she said was I had to go back around and wait in that line for another 20 minutes or more. I didn’t not go back . All they had to do was take the order , since I knew what I wanted and ring it up at the inside front registers or even asked me to come in. They made me feel like a liar with their sarcasm, my time and money didn’t matter . KFC located 8242 little road NPR fl 34654

I waited in line(drive-thru) for 20 minutes to be told to move to the front to wait another 20 minutes. I just want 2 pieces of chicken and 12 wings !! Not a large order at all!! Unexceptionable!!! If I hadn’t already waited 40 minutes I would have gotten my money back and left. I don’t think I will be returning to this location anytime soon. If they are not out of something I am waiting !! And I didn’t get a receipt

This is the second time was order was completely incorrect after purchasing food at restaurant # J625254 in Oklahoma City OK.
Today I ordered the 8 piece chicken tenders bucket & got 8 piece chicken instead. I also ordered spicy Mac & cheese bowl and it wasn’t the spicy chicken. I went thru the drive thru and didn’t notice until I got home. The clerk looked absolutely frightening and his hygiene was not conducive to operating a customer facing restaurant. I would like a refund for my purchase total $26.06 . And it was only 4:05pm and they had no coleslaw.

Ordered $20 leg and thigh 14 piece meal and was charged for the $30 standard meal. Was given the thighs and legs. Not happy!

I went to the fawkner Kfc at 9:50pm and ordered a family feast and asked if I could get 3 breasts 4 ribs and 3 drumsticks. The girl said there was a 15 minute wait for the chickens I said it was okay. After 45 minutes my order was given to me as I checked it there was no coleslaw I asked where the coleslaw was and she then told me they had run out of it and if I wanted chips instead. So I checked my order and saw 9 drumsticks and 1 thigh. I then told the girl I didn’t order this she said I didn’t do the order so then I asked to speak to someone who was in charge. A girl with purple ponytails and a nose piercing came out and said that’s all the chicken that was left. I asked for a refund . This is not acceptable!

I had the worst meal ever at gateway in centurion kfc.I bought a streetwise 2 pap in the morning and the meat was not fresh at all .after eating I had food poisoning. Worst service ever.

Waiting for a cup of cola float for done. Why?
Efficiency make things happen, the stuff just put the cola over there and wait for nothing then she go and do for other orders.
Improve pls, fast food not slow food.

Food was cold after being parked for half an hour, called the fast food place (KFC) Only to be spoken to rudely. Chicken was under cooked and no offer of a refund or replacement

Very worst service,no cheesy wages no coselow service bad

Served stale wicked wings which got me diaarhoea and still on loose motion

Waited 20 minutes for 2 chicken sandwiches boxes, and 2 chicken littles. Absolutely no one in line behind us but was told to pull around front. Was never asked if we wanted spicy or regular. Horrible experience

Ordered a 10 piece family feast receive no Chip but paid the full amount. Not the first time but sure will be the last time.
Karen

I placed an order with the East Bloomington, Ind. franchise.
When I arrived a woman asked me name. I told her my last name and,
after looking, she said "do you have any other name??" I am 84. At the
moment I was thinking "last names". I told her I did not and she said she had no order.
I drove home, looked up the order number and returned. I handed her the order number and she said
"what is this?" I told her it was the order number. After fumbling with the computer she replied that that didn't
help. In desperation it suddenly occurred to be that she wanted my first name. I told her what my first name and she looked at the computer and
said that didn't help. By this time I was out of ideas so I said "W." She then said "you're supposed to come in and pick up your order but I'll make an exception this time." So the whole rigamarole all the time was about me unintentionally not following unposted unstated rules.

Not proper treatment for a KFC customer of many years, about a problem that could have been easily rectified by a KFC worker with the proper attitude. . And the treatment I received was surly, unpleasant, and uncooperative.

Be assured that my experience will not be kept a secret.

This isn't the first time it's happened. I order chicken tenders and they were so hard and dried up we couldn't eat them . They don't make them fresh I want to know why. My order was was 28 dollars and I'm really upset I don't check them before I leave the drive thru. I ordered 3 of the signature bowls and a 3 piece chicken tenders . They were horrible. Couldn't even enjoy my Sunday dinner. You guys have got to stop giving out what looked like 2 days old. From now on I'm going to check them I shouldn't have to. I feel ripped off paying for something I had to throw away. This is the third time I've had old tenders served to me. I go the Kfc in bear valley. That's right an unhappy customer. That is 1 of them it's more like a nugget you can see how the grease and breading is so hard you can't even chew it.the other in trash. I would likely money back. Start making them fresh for your customers,so bad.

Recently my guy & I ate at the KFC in South Boston, Va. After several former meals/sandwiches we'd received tasting less than quality, we thought we would give another chance and grab some chicken tenders instead of getting meals. After reviewing the menu, we asked if there was an 8 pc. tender figuring 4 pcs for each of us. As we approached the window, we discussed why the total was so high, thinking maybe they mistook our order for a meal. We questioned the price when we got to the window. We were told the cost was correct. Seeing we were unhappy with the price, still, no offer was made to change the order, make it a combo or perhaps get a 5 pc combo or other item instead. We paid and decided not to go back. We can't justify supporting a business that operates this way. We will not return. Our total was 20.20 (tax incl) for 8 chicken tenders. Prices on the menu board did not reflect the same prices as the online menu when I looked them up later. While a 4 pc combo was 7.79, a 5 pc combo was 8.79. An 8pc tenders meal w/2 lrg sides, 4 biscuits, 4 sauces was 22.99, and the 8 pc chicken bucket meal was 24.99. (Online prices). My guy threw out the receipt not thinking of needing it for this complaint, so I can't give you a visit number. It was the week of June 6th to 10th. I left a msg on Twitter and wasn't going to write a complaint, but changed my mind. 2 dissatisfied customers. :-(

I collected an order from
Haywards Heath on Friday evening 17th June. Number 5071.
When I collected my drink the lids were far too small and didn’t fit in the cups causing all five drinks to spill.
I asked politely for larger lids to be told there were none. When I asked how I could carry the drink without them spilling I was told it wasn’t kfcs problem. I asked for the manager who gave me the same response. I was told that kfc can’t guarantee the drinks wouldn’t spill. The issue I have is simply that it was kfcs root cause that the lids didn’t fit and the drinks would always spill when pressure around the cup was applied, is picked up.
The manager basically told me that it wasn’t her problem. I suggested that while it was an issue for me and the problem wasn’t created by herself, why not “think customer” and just offer something to help me out. I didn’t actually want anything but it was a suggestion of how to apply customer service in a situation.
The manager told me to get out and there was no more conversation to have.
While I don’t blame the restaurant for not having the right lids I do hold them accountable for their own customer service behaviour. Quite simply, out of principle, I’ll never visit KFC ever again with my family of six unless kfc offer some form of acknowledgment of their errror.

On June 12 which is today I went to the KFC on albermarle rd. in Charlotte nc. I ordered the 8 peice meal with mashed potatoes and slaw. The Chicken had old peices in with new. Also upon receiving it it was cold. This was unexceptable. I paid 27 bucks for something my wife and I could barely eat.Had I known it was that discussing I would have given it back to them to fix it right. I also call the and customer service and could not get through.

Store was out of chicken

Was told at the KFC Circleville Oho that they do not give a senior discount. I ordered 2 chicken sandwichs and 2 coleslaw and two drinks to eat in. I am 85 and my wife is 75. I am not very happy about not getting my discount.

Traveling from Columbia SC for memorial day weekend we stopped at ext 116 Bishopville to grab a bite while traveling. Went they KFC drive thru ordered a 12 piece just chicken. Started driving on the freeway started to eat chicken the wings were extra small and they were 4 of them and 3 breast. Yes that’s 7 pieces of chicken and no napkins and was charged 31.00. Totally unacceptable service. Was running late to a family member viewing at 3 pm so we could not turn around. Thanks for your attention

yes i ordered delivery from kfc in lees summit mo, the one on rice road i believe not only did i not receive any condement i text but they kept playing games and i never recieved my condements i pay way to much money to play games with these people.

I ordered a four piece chicken dinner at the Waukesha,WI restaurant on Sunset Ave. going through the drive through, when I got home to have my dinner what I found was completely over cooked chicken, so dried out it was inedible. See picture! Even my dog had a hard time with it. I’m not a complainer, but with the prices as high as they are I’d expect more then four tiny, dehydrated pieces of chicken.

This evening we bought a bucket of carryout kfc chicken, almost $40.00 from our local kfc store. I am sorry to say it was worst chicken we have ever tried to eat, wound up throwing it away. Taste and felt like it was 3 or 4 da ys old. Hope someone can fix this. Ted Gardner

Why are the prices so high for chicken that pieces are the size of chicks @ 4 weeks old? Unhappy with crispy chicken that wasnt crispy
Will be going to & recommending family/friends to go to Churches or Popeyes bigger pieces, better crunch

Just brought this from your hengrove branch. The burger is rock solid and I towered up and as you can see from the video there’s no potato left in the hash brown it’s been cremated. This food was not edible. Not impressed at all no need for it as I was the only car in the drive thru and your diner was empty.
It wouldn’t let me upload the video I’ve took so I’ve emailed this separately to this email
Would like this sorted
Many thanks

The KFC in scottsburg, Indiana is always out of extra crispy chicken. No matter what day of the week we go, usually if it is after 7:00pm, we can never get extra crispy. You would think it would be common sense to make more of something if you see you are low on it!

I have went to the kfc in Chalmette two days straight trying to get a pot pie. They are so rude and arrogant they say we don’t have any and when ask are y’all cooking anymore NO and that’s it. What is going on they never have anything. This needs to be addressed. Can someone give me a csll Thanks

I will never eat a kfc chicken place again poor service and very loud can’t get your order right can’t believe that they ran out of white meat and didn’t tell the customers

I ordered a k15 meal(extra crispy, fry, and a root beer), a large gravy(asked for the biggest gravy they had), and a large fry. Fry's were 1/2 full, chicken was regular, gravy was a small and the box was missing a cookie and root beer was flat.

I will start this by saying the past few times that I’ve been here to service and the food has been very bad and the gentleman claiming to be or saying he’s the store manager the gentleman is rude he’s nasty. My family decided to give it another try over the weekend and it was just bad and his attitude is just horrible. If this is the kind of service that this Kfc is going to allow you will lose a lot of business I’m not sure what’s going on there was a girl there at one point she was the store manager I do believe of Cassidy I think it was that lady was very nice very sweet never had a problem food was always excellent so I’m not sure if she’s on vacation if she transferred or what but myself in my family miss that kind of service she gave us excellent service we were there every week we won’t be back now he has totally ruined it for us the food was just downright disgusting and his attitude about it I will be passing this along I also will be calling in a complaint to the Number as well bring back the good food bring back is a good customer service that we had a few months ago I did notice though that it doesn’t look like any of the people that were there a few months ago or so are still there if this is the kind of employees you are going to have give this kind of customer service you will lose my business. And I tried to bring it to the gentleman’s attention my daughter needed to use the bathroom so I walked her inside and two of your lady employees did not lock the bathroom door and my child and myself walked in on them Doing from what I could see as I’m trying to shield my daughters eyes some kind of drug because apparently I guess we startled them and when they turned it when the one lady turned her head she had white stuff all over her naps I will be calling the Better Business Bureau to let them know that apparently your establishment allows drug use as well because when I said something to the gentleman he blew it off. Maybe that explains why the service is so horrible there now sincerely a customer who will never be back but I had to explain to my daughter was that you ladies were doing.