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KFC

2.0
3,089 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers report severe and recurring issues across multiple locations including dangerous food quality problems (undercooked/overcooked chicken, food poisoning), consistently rude and unprofessional staff/management, frequent stockouts of core items including chicken during peak hours, and systematic order accuracy failures. These problems appear widespread rather than isolated to specific locations.

Generated 4 days ago

Common Issues

45% (1,390)
overcookedundercookedgreasy
30% (927)
rude managerattitudeunprofessional
25% (772)
out of chickenout of stocklong wait times
20% (618)
wrong ordermissing itemsincorrect food
15% (463)
food poisoningplaying in hairdirty bathrooms

Complaints

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Donald wright

Aug 23, 2026
0

Got really bad food poisening again. Thought I was gonna die. I’m really upset since I’ve never had a good experience at this location ever. From missing food items to frozen center pot pies to poor service. Shut this MFr down already.

I’m callin health services for sure soon as I feel better and no I don’t want a free coupon or meal as I’ll never return. Magnolia and Westminster location. Garden grove or westminster. Date 8/21/26

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Candelaria Rivera

Jul 7, 2026
-1

New Castle, DE KFC is beyond words. It’s never a seamless or pleasant experience today was no different @ 12:30pm (lunch time) they were already out of chicken this is a regular occurrence. Below are other reoccurring issues. 1. Customers unable to use drive through told to come inside (some people aren’t able to walk in, they have disabilities. 2 last week out of plastic wear. 3.out of chicken during high peak times 4. Wait time over 30 minutes.

I just don’t understand why it’s so difficult to understand your high volume times and to plan accordingly. Is it that they only have one fryer? Just drop a batch when one is done.

I love KFC chicken I just hate having to go through all this for chicken

I hope something is done to make this location more professional and pleasant for all us in…

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Sharon Howard

Jun 13, 2026
1

Food over cooked, clerk playing in his hair while taking orders. Bathrooms stay out of service to customers. train your staff on who is legit to use bathroom and who is not. No one wants bird wings over cooked and pricing so high.

If you want us to pay the prices have the food right

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Jennifer

Jun 7, 2026
1

Experience with KFC oversees was not pleasant. 30 minutes on line. I tried to reach out to corporate office and no luck. I would like others to know what’s happening oversees with KFC. Instead of providing excellent service you are waiting for hours for your food.

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James jones

Jun 2, 2026
-1

I was at the kfc in Greenwood sc on south main and the manager had the worst additude I ever seen he talk very bad to his employees and he always in and out seem like he is taking his position a little to serious he sat there and watched him threaten a worker about days for trying to help another young lady that they called in then

the team was a little ghetto cursing whole customers were in store 6/2/2026 I also told him I. Was making complaint and he said so what this his store

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Brandi Dickson

May 19, 2026
-1

I went to KFC located on 235 Erie Blvd In Rome NY 13440 on 14 May 2026. ” I thought rude but ordered another original chicken bowl combo not spicy. I also ordered a 2 pc WHITE extra crispy, mashed potatoes with the gravy on the side.

When I was asked for the drinks i asked for 1 Mtn Dew, 1 Starry and a Root beer. I was then told “We are out of root beer, pick something else” so I asked if they had sweet tea.

He told me they only had the raspberry tea and not the regular sweet tea. So i ordered a Mtn Dew. When I got home, both of the chicken bowls were covered in Nashville hot sauce and not only did I not get the mashed potatoes, but i had ORIGINAL DARK chicken.

Now I don't eat the dark meat as it doesn't settle with my stomach. I asked for extra crispy because i like to use the gravy on…

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Cui

May 15, 2026
1

My order is canceled by KFC restaurant staff after I tried to pickup at the drive through, they ask me to go inside instead and then when I head inside they told me my order is canceled. THEIR manager in store is extremely rude and won’t talk any further acting like she is extremely busy when the entire restaurant only has 1 other customer sitting on the table and eating.

The drive through has no other cars either. This entire place is ridiculous for not even telling me at the drive through that my order is canceled for no known reason. I want my refund for the order and the coupon value refunded as that is given to me by tmobile. 80

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Patricia Lopez

May 7, 2026
1

no tenders... My family does not eat meat off the bone EVER.... but my dogs were very happy while we ate pizza... I hope you understand and can somehow make this right.. By the way the date of my last visit was 5/5/26 approx 630pm...

and probably spent more there than I did on school supplies! Please bring back the KFC we all loved.. Patricia Lopez

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Elizabeth sluder

May 6, 2026
-1

I’ve been trying to reach kfc of Mountain city tn since Saturday night and keep getting nowhere. I have serious concerns after seeing a manger vaping/smoking with underage kids on Saturday 5/2/26! I don’t have my phone to get a pic or I would be contacting local law enforcement.

This was at kfc Mountain City TN I didn’t catch the managers name but she had a black face mask on she was a little tall and skinny, she was smoking vaping outside with a teenager who is 16. As a mother to a teenager the same age this is beyond unprofessional and should not be acceptable in any way!

com and phone numbers 423-395-0169!

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Henry Hebron

May 3, 2026
-1

Today after church we stopped to get dinner, what a mistake that was the food we ordered came to about $25 an the chicken was either old or they cooked it in old grease,either way they gave us so-called crispy,when we ordered original, the washed potato was more gravy than potato, an the two large drinks taste like sodium i must say KFC on mineral wells in Paris tn is the worst yet,ticket #1377 time 1:03 pm Sunday may 3 /2026 thanks I've only had to do this once before in Memphis only when I know they could do better

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Karen Taylor

Apr 28, 2026
-1

Muskogee, ok. I do not normally complain about service but every time we go to KFC they are always out of everything and it is 25-30 wait time. I just don't think this shiuld happen. We love the tast of KFC but my husband said he would never go back again.

I know two customets does not matter but i also read the review of all KFC's and matbe something needs to changed. 4-28-26 No order number because my husband would not wait.

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Michael

Apr 22, 2026
-1

00 8 piece Build a Bucket as advertised on-line. It’s advertised as ; 8 pieces of chicken, 4 sides and 4 Biscuits. 99 and when I got home I found that they it only had 8 pieces of Chicken and 2 sides. 99 which I paid.

This is either a large oversight or a case of blatant False Advertising taking advantage of customers! 99 and received only what I stated above due to needing to bring home the items for dinner. My question is, does the KFC corporation either reimburse me the difference, provide a Gift Certificate or should I file a complaint with the BBB? 55

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Leona Kovalska

Apr 22, 2026
-1

Hello, I was not happy with my experience at the KFC on Bell Road. The wait was long. It’s 7:00 pm. I just ordered a mash potato bowl. If they make people wait they should have them pull up and park.

I’m not sure what is going on. I used to work at KFC and I was not allowed to have people in the drive through wait like this. We were timed and I wone awards for getting people through fast.

I sat there for 15 min or more. I’m not sure why things are working like this. Someone should look into this

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S Martin

Apr 17, 2026
2

Bloody chicken, Manager was rude refused to issue a refund until he had seen the chicken. I had to drive back to the kfc and then he didn't come look or fix. Amanda the drive through clerk was the only positive thing about this experience.

I'm sick to my stomach and nauseous 6:05 pm Big Stone Gap VA 24219. Ticket# 2540

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Nancy Carbajal

Apr 1, 2026
-1

I usually buy the 8 pieces for $10 and the sides for another $10 usually every Tuesday never had an issue before we had moldy biscuits this happened at the KFC on Waterman and 9 St in San Bernardino Ca 92404 really disappointed! Make me think what are we really eating???

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Andy Wilkins

Feb 3, 2026
-1

I live in Clarkston, Michigan and I frequent the KFC in Waterford Michigan at Walton Road and Dixie Highway. The chicken is no good. The service is lousy and the facility is not clean.248 214 6219 look forward to hearing from you the original chicken is black and not finger looking good

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Rodney Livingston

Jan 21, 2026
-1

So poor customer support, please reach out, i have tried so hard but there is nobody in the USA to talk to. I have tried to contact someone to talk about my problem but a getting no response, They do not care about there patrons. I ate there 5 days a week and this is the response i get.

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Joseph J Martinez

Jan 4, 2026
-1

How on Earth are you still in business ordered last night Whitehall PA was the most disgusting food I've ever eaten in my LIFE the chicken soaked in greased the chicken that was there thanks for the little pieces the corn dry oh my god It wasn't bad it was disgusting thank you

I wish I would have taken pictures I'm not that that type of person for some reason it's on my mind I had to bitch

order #4848300016 I wish I could leave zero Stars

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Sherilyn A Matthans

Dec 5, 2025
1

Location in Barre/ Berlin Vermont is horrific!! Food completely overcooked containers not even close to being full, every single time I go here there's an issue. Currently my family is sick after consuming your food If It does not pass we will go to the hospital and will seek legal representation.

The reviews alone should be a reason to yank the license of this franchise owner. They're doing a disservice to the brand of KFC

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Michael dean

Nov 5, 2025
2

Had a 515 pick up first could not find order once found said it would be about 8 minutes when I got to drive up window 7 minutes later they said now will be 10 minutes . Ordered a hour ago so they could have ready 5:25 still sitting in parking lot waiting . Bunch of kids working NO CUSTOMER SERVICE they don’t care they need a manager here that cares Yuba city kfc

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Linda Enzor

Feb 8, 2025
1

Went and got a mixed 10 piece white and dark crispy and a 2 piece legs original they was so old and nasty no white meat at all was charged 33.77 for something we couldn't even eat.

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Nombuso

Jan 27, 2025
-1

I went to purchase there at KFC bakers and I was assisted by the gurl named Amanda I was not happy with her assistance she gave me so much attitude her face was angry felt so uncomfortable and I came back yesterday late around 6 pm and I was assisted by Sne with a tattoo on a neck I really liked her she so patient and good listener I think you should keep her at a front because she knows what she's doing so friendly I observed her with other customers as well smile through out I even complimented her

So please bakers mall if you want happy customers put happy beings at the front not someone who's just gonna be there for the sake

Yours sincerely Nombuso Ngcongo

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Elizabeth stem

Nov 24, 2024
-1

com customer service line I will attach screenshots of my conversation with doordash customer service also in those screenshots there are screenshots of the conversation with the doordasher and I will also attach screenshots of the purchase amount and the amount that was refunded on Thursday... Friday when I woke up I was still in the mood for fried chicken so I went back onto the KFC app and I ordered again this time for a bigger order of food which actually did come but when it did arrive the meal was well below satisfactory!

I called customer service back again and they put a refund in for about a third of the price that I paid for the meal! I was online and I was reading that KFC actually has a taste satisfaction guarantee if you don't like how your food taste they will send you out…

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Jeannie Asbell

Sep 12, 2024
-1

KFC in darien Georgia was disgusting! I had one bite of chicken and threw the rest away!! They didn’t even get my order right!! They chicken was full of grease!! That place should close.

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Sheila Wimbush

Jul 2, 2024
-1

Made an online purchase of the 12pc on the 30th of June at the KFC Grosebeck Clinton Twp Michigan still frustrated wait in Drive thru 30 mins told to go to curbside waited another 30 mins went to window told had to get back in long line, I refused and said I was told was told to go curbside.

He gave me my food and was told no Apple Popper gave me a Chocolate Cake without my approval (don't eat chocolate). Get home wrong food I ordered a variety bucket received Breast and Wings no one in my family eat breast.

No gravy on 2 containers of potatoes no side condiments we paid for Employees standing around doors locked at 8:30pm? Please refund me terrible just terrible. Wasted food and money

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Elizabeth Hammonds

Jul 1, 2024
1

This KFC is rated a zero, this was the worst experience ever. I went to the KFC at 3717 Belmont Avenue in Youngstown Ohio, around 3:45pm on July 1,2024, and had to wait in the drive thru for over 10 minutes before I could order and

the strange part there was no one inside eating no one was in the parking lot. I finally gave my order in which they got wrong, so when I pulled to the window the person working yanked my card and then went to give me my food and

let go luckily I caught it, I am a white person and this KFC is in the black part of town, and they are racist, they also laughed and said we ain't got no napkins so don't ask, I have never been treated so rudely in the whole 57 years I been born.

This KFC is located at 3717 Belmont Avenue in Youngstown Ohio and the person on my…

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Brian Jourdan

Jun 18, 2024
1

I ordered two breasts and two wings spicy with a mashed potatoes and a macaroni and cheese. 00. Admittedly, I did not check the package when I recieved it. When I got home, about seven miles away' I found that they gave me 4 chicken wings and a mac and cheese. $14 for that????

Also, I ordered spicy chicken, they gave me original. Needless to say, I'm not happy. The reason I went out of my way is because I wanted spicy chicken. The store I went to was at Fenkell and Southfeild in Detroit. I'm UNHAPPY, Brian Jourdan

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Lucinda

Apr 19, 2024
1

I ordered my food online and went to pick it up. I went through the drive thru and the lady handed me the bag and said you're all set. I informed her I had a drink. Se cones back with my drink leaking down my cup tells me have a good day and closes the window immediately.

I clean up my cup and she comes back 2 minutes later asking If I need something and I explain she gave me my drink with it all leaking down the side. I then get home to enjoy my dinner that I spent 50 dollars on and I have overcooked chicken that tastes like it had been sitting in a warmer since noon and I ate dinner at 6 and I got undercooked biscuits that tasted like raw dough.

I have issues with kfc almost every time I go there. They do not care about their customers not 1 bit. I'm unable to go back to kfc at this…

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Brenda Bazemore

Apr 5, 2024
1

Who has ever heard of a chicken restaurant not giving napkins to customers in the drive thru with their orders??? Every time I go thru drive thru, I have to open my bag up, see no napkins & ask for them.

The last time I went there, I had no napkins, no spoon/fork for my famous bowl & no ketchup for my fries!! Ridiculous!! How did they expect me to eat the famous bowl, with my fingers???

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Achala Moses

Mar 28, 2024
-1

Standards are very poor portions are made very small and the quantities reduced.but the prices keep increasing..we do not see any international standards maintained here.horrible customer service, they have recruited staff at very low salaries and they are not groomed maintenance KFC standards. Chicken has been half cooked and many times there were complaints and confrontations at many places.kindly follow the foot steps of Mac Donald sti lanks and close the operation as this local operation is killing the brand.

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PADMASHREE RAY

Mar 6, 2024
1

Today I have visited the store/outlet of KFC at 8pm here in bhubaneswar "Jaydev Vihar "(Odisha) for a dine-in, but while transaction via paytm upi don't how the payment request catched to any person named "Devyani" and payment request approved to pay. The said amount was Rs.676.82 and "UPI id paytm-14790230@paytm".

After showing the details in store they denied to help and asked to contact the person who got the money. Even called to customer care but couldn't make it. So here I am sharing my details and screenshots for your reference, kindly do the needful in this regard and process my said amount for refund ASAP.

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Kara Hall

Mar 2, 2024
-1

I ordered the $20 taste of KFC and 5 piece tender meal. On the $20 meal I was told there were no substitutions on sides which I could deal with. After I had already paid, I was told that they didn't have Krispy Breast.

They said I could have the Original Breast. I don't like Original because I've gotten it before and it wasn't done. Once again, after being told what I would have to get, the Original Breast was not done. The biscuits were doughy as well.

99 on food that less than satisfying. The only thing that was actually good was the coleslaw. Never again.

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Paula Remington

Feb 28, 2024
1

Smash bowl half full. 00 a up charge is added. False Advertising never again. And it's not that good.

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Julie Garfield

Feb 27, 2024
1

Ticket # 1108 Auth Code: 434354 Auth Amt: $35.77

I placed an order for an 8 piece original chicken meal with 2 sides of coleslaw and one pot pie. I was told that they were sold out of chicken and were cooking more and it would be ready in 10 minutes and if I would just pull over and park in the parking lot next door to their building they would bring out my order and it would be nice and fresh and hot. Even though it was rather inconvenient, I did as instructed and my order was brought out to me in that time frame and I drove away. Upon arriving home I opened up my package of food only to discover that I had been given mashed potatoes and gravy and one order of coleslaw and they had not given me my pot pie. I did call back and spoke with John who stated that if I came back they would give…

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Kashif iqbal

Feb 24, 2024
-1

I frequently receive online orders from my location. Yesterday I ordered online, kfc pakistan refused to deliver order saying the location is out of reach. Although day after tomorrow they delivered on the same location yet they said that from a week the location is closed.

I complaint online but the representative used abusive language.

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Pamela Alston

Feb 20, 2024
-1

It's been 15 plus years or more since I've eaten at KFC I was on my way to Popeyes up the street but said to myself ok you haven't eaten here in years so let's try it again I got a 3 piece original meal mashed potatoes and gravy and m&c when I tell you it was worse than I remembered it taste like it was missing half the spices the original calls for it was full of grease, a lot of fat I was looking for a leg wing & thigh I got 2 greasy weighted down thighs and

the smallest chicken leg in the world potatoes were DEFINITELY instant potatoes gravy was ok, the biscuit was not the fluffy KFC biscuit you use to see advertised, mac & cheese was HORRIBLE. The sweet tea was the best out the meal after I added sugar.

I'm a senior citizen I don't cook much anymore ,but this will be the very last…

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Gordon Norton

Jan 24, 2024
-1

I ordered a meal from your store #L518068 ,at Oldfield Crossing Drive at 2:24 pm . My cashier named Nicole, had to be the most unfriendlness and rude person that this store has ever had. I really hope this matter will not be swept under the rug, Thank you , Gordon from Jacksonville Florida.

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Gary Dorgay

Jan 24, 2024
1

I filed a complaint, quite some time ago...This was with the KFC store in West Allis, Wisconsin...I was supposed to receive a voucher for further purchases with KFC...This voucher is long overdue...Very poor customer service...As, I have asked a few times about the voucher... The case number assigned is "01837637"...Very surprised that your customer service staff has not followed up with me. Gary Dorgay

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Diane Bowers

Jan 20, 2024
0

We went to the KFC on Columbia Ave. in Battle Creek MI. We came in to order and wasn’t even acknowledged, then finally gave order waited for quite a bit, then told we had to wait 25 minutes for chicken, mean while drive thru was going thru quite fast. Very disappointed in service.

Might have been short staffed, but drive thru was getting their orders…hmmmm Thank you, Diane Bowers

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Darren

Jan 12, 2024
0

I tried to place an order I was told to use the kios only I will not come here again to spend my money with rude people that don't want to work

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Michael Jackson

Jan 4, 2024
0

Order 2 of your boxes got chicken that was dry and small I paid 43.00 for 8 pieces and 24 nuggets was disappointed with service at restaurant and with food . Will not be returning to K F C

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Sari

Dec 23, 2023
0

Your website is the worst website ever! Ordering online is supposed to be quick and easy and every time I have to call it in. I have boycotted KFC so often hoping you will change, and you don’t. Bad bad service!!!!!!

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Marilyn Barrett

Dec 21, 2023
0

One order, they make you wait and I was only one in line, finally in drive thru, ICE COLD FRIES AND CHEESE

I ASKED FOR HOT FRIES,KEPT COLD CHEESE, AND THE GIRL GOT AN ATTITUDE, BUT SHE SAID OK, WAIT, TEN MINUTES, I WAITED, OUT SHE COMES WITH HOT FRIES, JUST, AS HARD AS ROCKS, SO I HAD THE PLEASURE OF EATING SOLID HARD FRIES WITH COLD CHEESE NOW I'VE HAD THESE BEFORE AND THEY HATE YOU ASK FOR HOT FRIES, WHY?????

THIS PLACE ALWAYS GIVES LOUSY SUBSTANDARD FOOD AND SERVICE, YET THEY CHARGE SAME PRICE TICKET 1554 STORE K071150

I DARE NOT ASK FOR ANYTGHING ELSE

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Francisco Rebollar

Dec 15, 2023
0

I contact you because I have had a very bad experience in a branch in Mexico, and until now no one has contacted me or helped me, I have been buying your delicious chicken for many years, and it makes me feel very disappointed to know that you no longer want to sell me, KFC is one of my favorite foods.

Yesterday I called to place an order by phone, which never arrived, and I was dialing to find out why it didn't arrive, and no one answered me, I was contacting by phone, by WhatsApp, by X , directly on the website (all of these from Mexico), and no one gives me an explanation why my delivery could not be made, I considered you, from the restaurant chains, with better service, but now I am afraid to order and

that they leave me without food again, I ask you if you can help me find out what…

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Leigh bucy

Dec 6, 2023
0

83 and 2 days later I found out I was double charged.. I went back to the store and they told me it was a bank issue so I in return went to the bank and they told me that it was a KFC issue because several other people had had the same issue with KFC..

so then on November 30th I went back in the store spoke with the district manager who happened to be there and he assured me that he would escalate it up the ladder and I will receive a refund to my card within 3 to 5 business days.. when those days passed I went back into the store and I was told by the manager Allen that it was processed and should be in my bank account in 2 days and

now is December 6th and there's still no refund in my account and I will be turning you over to the better Business bureau and consumer affairs because it…

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Rita Segundo

Dec 4, 2023
0

They got my order wrong twice than the manager is rude I told him I had specially ordered 2 number 8 which are 1299 but I said I want tho breast and 1wing they gave me 1 breat and all wings I said the order was wrong and he said you have to pay 208 more plus the 2899 I said I'm gonna pay but s she got my order wrong they need to pay attention to the customer not be rude

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Sandra

Dec 3, 2023
0

Kfc edmonton would have to be the worst seriously. Went there on Saturday they charged me heaps wouldn’t help me to make a dinner pack or some pack get out of there go round the corner didn’t get coleslaw so

went back to change order manager said if you give me attitude I will give you attitude then slammed window shut she was so young not professional at all not the first time had a run in this ok as we will be going to earville one from now on where they are so proffessional

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Michael farmer

Dec 1, 2023
0

This is for the kfc location at 1720 Middlesex St, Lowell, MA 01851. I arrived at 4:30pm on 12/1/23 and I noticed the lobby is always closed and I had a large order with multiple ppl wanting to know what is on the menu and I didn’t want to hold up the drive through.

I walked into the front entrance for the pickup area to ask if the closing was temp or if the lobby was forever closed and the mgr at the front said we don’t need to tell you anything and that was the end of it. I’m guessing he hears this question a lot but the way the came across was very rude.

This is the only kfc within 45 min from me and it’s a shame this mgr treats his customers this way. I see plenty of employees in the store and I can’t see a reason the lobby is closed other than personal preference.

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Jennifer Schmidt

Nov 28, 2023
0

I want to know what idiot decided to discontinue hot wings. It was one of your best sellers. Then you have the audacity to bring out a limited special of hot wings that was not the same recipe. I don’t know who makes these decisions but they are running your company into the ground.

The old saying “if it ain’t broken don’t fix it” applies here. Think bout it.

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Benny J

Nov 26, 2023
0

No chicken…on the actual chicken. All fried bones and skin! Gross. Every single time it’s gross with zero actual chicken.

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