Contact KFC Corporate

This is for the kfc location at 1720 Middlesex St, Lowell, MA 01851. I arrived at 4:30pm on 12/1/23 and I noticed the lobby is always closed and I had a large order with multiple ppl wanting to know what is on the menu and I didn’t want to hold up the drive through. I walked into the front entrance for the pickup area to ask if the closing was temp or if the lobby was forever closed and the mgr at the front said we don’t need to tell you anything and that was the end of it. I’m guessing he hears this question a lot but the way the came across was very rude. This is the only kfc within 45 min from me and it’s a shame this mgr treats his customers this way. I see plenty of employees in the store and I can’t see a reason the lobby is closed other than personal preference.

I bought an 8 piece meal today with sides of corn and coleslaw. i ordered crispy When I got home the chicken was spicy and greasy and original, the coating was raw under the top layer. Absolutely disgusting. The corn was dried out from being in warmer too long. Was very hard. could not eat it. When I tried to place my order at the drive through there was so much noise in the background i could not hear what was said, so I went inside and there was 6 women behind the counter laughing and talking. The lady that finally took my order could not find what i ordered and had to ask some one else. there was one other couple in there but the noise was so bad they left. I was really shocked with customer service and quality of food. I am 74 years old and think its ridiculous for a business to be run this way. needless to say we had sandwiches for our meal.

I will never work for yall again yall DC manager is on some family business she let everyone in her family do anything to the rest of the employees Tina baddy should not have her position how she going to let her daughter take hours from me and paid someone to get me fired her and her daughter it's ok yall need to do something about this I see what jazz talking about how my check was 380 when I work 36 hours a week

It isn't much of a big deal but I think it's against discrimination. The manager in KFC mount Washington ky, has failed and refused to hire me because " she didn't like me" .
As to why : her boyfriend who was my old co worker at another job ( who has harrased multiple girls there and not just me) . She thinks that I am after him and I personally am not. In need of a job, I just had a baby and need the money, she again, refuses to hire me just for that one unrelevant reason. She has threatened me previously over the encounter.

Not only did I have to go back for two ordered of French fries but then got home and realized they didn’t give me my dipping sauce.

I went to kfc last night when I was there it's was a young man trying to jump on the Manger the Manger did everything possible to tell him to leave but I feel like that young man shouldn't be talking to Manger like that and his girl tried to jump in too

Eric Hill of Shelbyville, Tennessee KFC the manager gave me a hard time and was disrespectful and close the window in my face about a refund that I was asking for

The KFC in flint, Mi. I was told they are out of chicken. Really

I don't get wat I order and they are not using card machine service was very poor

The food at the Columbia Missouri location on Whorly Street is just gross. I will be pitching my to go food in the trash and will settle for a peanut butter sandwich instead.

They lied about chicken being done.

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you ! Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I defended her!

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm. I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed... I feel it's not right when you want to relax after getting there and eat comfortable. Location is on 1907 w. Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

KFC on 4317 Lockwood Dr, Houston Texas 77026. They never have anything for you to order. I have went last week and today 10/10/2023 at approximately 4:00 for the $4.99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any.
I went last week for a chicken pot pie and they said we don’t have any. I am going to go tomorrow and started again contacting you about this matter.
I am a member of the Kashmere Gardens community and a Department of Neighborhood leader.
I expect better for my community.

You will here from me again good or bad.

London Ohio. Restaurant :: 3-4 times this year we have visited this restaurant. Looking to order a pot pie . Every time. Around 6:30 pm. After waiting for a while in drive thru. Only to find out We don’t have any. Tonight I called the restaurant and ask to speak to a manager. The girl handed the phone to someone. I really doubt it was the manager. I proceeded to tell him our story. We are senior citizens and it a chore to come back to the restaurant. He did verify they were out of pot pies. He used the excuse we are under staffed , we are doing the best we can. I asked him why would you be out of a good selling item on a Friday night at dinner time no response. I proceeded to tell him was he aware that they were sending paying customers to other restaurants. His response. “. Yes sir “. No apology or any care in his voice. I told him it would be a while before we would return to this restaurant. His response. SILENCE. I proceeded to tell him thatI was disabled and not driving. Thinking his response may be. What else would you like to order. I will have Uber bring it to you. Complete silence. I proceeded to thank him for listening to my concerns. And the call was terminated. Pleas help us.

Why is there not vegetables combo on the menu ? Hell to order all the sides separately is expensive and there should be a side order combo for the price of a regular combo or less.
Think about but please do something about it, we all don't eat meat.

Regards.
J . Profit

Outer Loop KFC, ordered a original 3 piece received crisply ordered, ordered two legs and one thigh received two thighs and one leg should have had a drink with my meal didn’t receive it either Tropicana very poor service worst I’ve ever had

This is my second complaint about this location. When I arrived there was a line wrapped around the building. So I thought I could go in but the lobby was closed. So I went thru the drive thru .I was sitting there for at least 30 minutes. When I finally got to order a chicken pot pie I wanted 2 but they only had 1. So I had to go to another location to get another pie. I was so upset that I had to go to another location. I will never again go to this location

We received coupons in the mail for KFC. 7 pieces of chicken 14.99. My wife presented the coupon and was accused of making the coupon. Person at counter said no it will cost 23.10. 1. What how do you make a coupon when it came in the mail. 2. Is this the scam bring in coupon go to order say it fake and most people just say charge me. This is KFC in Spanaway Washington. Very disappointing

Just left KFC about 438 pm on 9 22 2023 in Hammond, IN Calumet and I believe 141st.

I place my order at the speaker, order 3 pcs chicken original. Gal voice says pull up. I do. Anther woman says can I help you?
I just placed my order. She says no. I said 3 pcs chicken thighs. She says she did not talk to me. She has 3 pc. tenders. I say just need 3 pcs chicken. She says no. Go back around and re-order. I say who else is there, a gal took my order. She says no one else is at the register. She refused to take my order. I asked do you think I am crazy hearing voices? Either she or someone took the order or your speaker is being hacked. Either way I was refused like discrimination.

Went to KFC at lafayette indiana asked for 3xtra crispy but got a very grease soggy chicken it was the worst chicken I have ever gotten there

It’s been brought to my Attention:

Christina Bolden General Manager: KFC/TacoBell located 1809 U.S. Highway 1 Sebastian, FL 32958
(772)589-0170

Is a Federal Convicted Felon with a 5 Years Federal Probation term where she stole money as a US POSTAL WORKER several times I do not understand how the company turn others away for their past convictions but allow her to run a store with a Federal Open case she’s on Federal papers for the next (5) Years it’s not fair to turn your nose up to those who try to make a difference in their lives my son was turn away but yet she can remain a General Manager I will be going to the local News about this that she can stay and nobody else is giving a chance

I went to KFC on Virginia Beach Blvd. earlier today I received a cold $20 fill up box. I stop my kids from eating it. Manager she told me it was no problem to get it replaced. But when I got there another manager, Kaleena only replaced what I had brought her and it was not what I bought. I’m not gonna dig in my trash and get the rest of what I had box and bring it to, that’s not what she told me to do. I did not get my replacement and I am pissed.

To whom, it may concern.....On 8/31/2023 my husband went to our KFC Lewisville, Texas located on Main street.. He ordered a bucket of chicken and they gave him the wrong order nothing that was in our package was what he ordered.. He wanted a bucket of chicken and he got chicken tenders. She did not even ask him if he wanted a large or small mac and cheese she gave him a large mac and cheese and a large mash potatoes.. with nothing that went with the tenders, he got no sauces or dip with that order.. He did not realize what she had done till he got home with his order and we live a long way from KFC, so he did not go back and was very upset and mad and he wants a refund, for the amount of $29.22 cents.. We have tried to call every phone number that you have listed and to no avail, no one ever comes to the phone or it says this number is not a working number.. I don't understand how a large company like KFC could have such poor communication with the public.. I have been trying to reach someone since this incident happened to no avail.. The lady that waited on my husband did not speak English so he could not understand her.. He kept trying to get our order to no avail..
I sent in a complaint on the day of the incident to no avail, the message said we will get back to you shortly.. Well, here it is 9/13/2023 and no one has contacted us.. We are senior citizens and on a fixed income, and cannot afford to throw our money away, which at this point I believe you really don't care.. We used to love KFC but will no longer go there or send our friends or family there... I hope you will refund our money and that will be the end of that.

The KFC on Tillman road Salisbury Maryland.
My average coming here once or twice every other week when this place first open it was great customer service at this restaurant is worse than worse on a scale of one to five I don't even think it should rank a one.
I've traveled for the past 20 years with my job this is got to be the worst restaurant service that I've ever encountered in my life you guys should really just close the doors and move on

I went through drive through in Cornelia, GA and requested them to cook original thighs when told that they didn’t have any cooked. When I called management at the store, Ashley said that her cook just came in and that it would take 45 minutes to cook the chicken and she laughed when I told her I was going to call corporate, and said ‘good luck with that.’ She also laughed when asked about her cooking the chicken herself to keep from turning away customers and she said she wasn’t trained on how to cook the chicken as a manager. She was highly unprofessional, uncaring about her duties and the KFC image much less her customers. This is not the first time that this happened at this location with us either. When I asked her for her name, she gave it but then asked for mine in a condescending manner. That’s unprofessional. I understand being short staffed, but managers should be trained to run the entire store regardless of position. That only makes logical sense. I normally do not complain about stuff but this situation takes the cake. As a small business food operator myself, I would be ashamed to know that this took place at my facility. Corporate may want to alert the franchise owner and investigate for themselves what is going on at this store. We love KFC but this treatment is uncalled for.

At approximately 7:49 pm on 9-7-2023 my friends and I ,(Lonnie and Phil) were in the drive thru waiting our turn, soon enough at 7:54my buddy phil decided to order first (we asked if we could make separate orders) he got the 12 pc bucket with mash potatoes gravy greenbeans.. as so did I but I wanted 16pc mash.. pot. KORN EXTRA BISCUITS AND 2 SODAS... DONE 8:PM..... we get to the drive thru window Phil gets his order , handed her my card I got a half mash potatoes. And gravy, I was like excuse me excuse me, (ignored) I had to get out the car van tapp on the window , ask about my order was rudely told that all we have left, i then asked oh ok so you want us to wait in the parking lot for the rest?she then said no , we're done frying the chicken for the night.. i looked at the clock, and said it's barely 8:02 what time do yall close she said now i said can I speak to the manager she said , i cant give out her number but i can tell you to call corporate, so i said well fine then i want my card back, n i dont want my order,she rolled her eyes n we left at 8:14pm..

I never have a good experience at the corruna rd location in flint mi, they either make you wait entirely too long at the drive thru just to mess the order up or the latest I pulled up with no other cars in line and was told that I couldn’t get 2 orders of wings because you can only get 1 order per vehicle this is ridiculous I wont ever come back

I give this place a 1 because I went to kfc in Westerville the lady was out in the car smoking or whatever she was doing with her people .also we parking she getting smart with us so we waiting in line while she still outside about 10 minutes she comes in didn’t wash her hands started to fix the lady that was in line in the drive through no telling how long she was waiting so we left and came to the kfc on 161 in Columbus ohio oh my God this one is terrible the manager was getting smart with the lady that they mess up her order than she took my order I be the Oder was mess she said she was the manager her attitude was real nasty with me and the other person she was be disrespectful to us this is unacceptable we sit in ate but feel so uncomfortable please address this issue people spending their money to help business I felt like I wasted my money thank you

I think it is sad. The cashier took more than 10 mins to order. Once I paid and received dinner, it was accidentallydropped. The cashier watched me l, and then charged for a new dinner. I also did not receive utensils for either meal. What a shame

Chicken hard small biscuits hard dry

My experience was at store number J718314
August 29th at 11:17
Ticket number 2542
6000 Mobile HWY, Pensacola, Florida
850-944-4353

The chicken was burnt and not edible.
The fries were so hard you couldn't bite into them.
The Pepsi was pure carbonation.
and the biscuit was hard as a rock.

I will not being going back anytime soon.

I spent $26.00 for the new box in Lemoyne Pa. The whole box was dry like it has been sitting under hot lights. #H730050 store number. I haven't been to KFC in a year. I guess this is why.

6/13/23 I entered the lobby of the 61st street location in Galveston, Tx, and was admonished to get out immediately. The reason was lack of staff. Since the lobby had about 6 or 7 people in it, I told him I was in no hurry and I would wait. The employee then physically forced me out the front door and locked it. I was humiliated and shocked. Been a restaurant mgr. for years... never heard of such behavior. Thought about calling police, but didn't l. I know I'm just one 66 year old man, but you've lost my business forever. For crying out loud he forced me out the door, when I'd done nothing wrong. Good luck.

My complaint is that your store in Lagrange Kentucky. There's a guy that works there with the name of Eric. Went through the drive-thru Sunday night and had interaction with this Eric. The order seemed a little high so I asked if the price was correct. He proceeded to tell me that he couldn't pay for my meal that he's already paid for two meals tonight and was real sarcastic about me asking him if the price was right. He was very insulting and didn't seem to care about my question, just kept on with the sarcasm. I gave him a dollar tip and told him it was for his sarcasm! I will also be calling your office to talk about this.

We were there at 7:30pm on 8/1/23 and wanted to order 3 large family meals. They said they didn't have enough chicken for our order so we had to order something else. Then we had to return because they didn't give us our gravy. Why wouldn't kfc have chicken for our order?

Never received my order properly both times it was wrong, I left a review with kfc but I guess they are too busy to help anyone period

My name is Cornell James and I ordered some chicken for pick up and my car would not start kfc told me since I can't pick it up the order was canceled and I can't get any food and no money either so if you think that you can treat a retired disabled veteran any way you can get the lawyers ready

We had the worst experience at KFC 6113 Hickory Flat Hwy , Canton Ga. 30014!!! We ordered extra crispy chicken and we got Original the cream Potatoes was cold and we ordered a lg Mountain Dew and got up to window and they informed us they was out ! When we went to pay girl at rester couldn’t speak good English and couldn’t count change !!!! Tried calling them for two hours no one even answered!! So needless to say we had to go get dinner somewhere else!! We will never go there again!!! We love KFC but this experience has left a bad taste in her mouth!!!

I was cussed at and and threats were made to me aside from that police were involved because of the lady her name is Glenda was very rude and made harsh comments towards me and my family and it all happened at drive thru

Very very disappointing! Order was not correct and no where close to add. You should be embarrassed! So sad!

I visited the restaurant 7601 N 30th Omaha ne. I knew went my daughter asked for this we would be disappointed and regret it but went don't eat out much because life is expensive. Well first after placing my order of 8 piece family meal with extra side of fries they were old and burnt mixture.
I had told my daughter have past experiences of terrible service waiting 30 or more minutes for food to look at the food before we left. So I had to get the servers attention to remake the fries. Her response "No they not but okay" so she parked us, note now 1 car is already parked when I pull to the front. After 10 or so minutes I walk to the door it's locked a sign posted if you're not online app this will not open.
So I went back to the car by now 4 other cars have joined us. The car behind me pulls back around for his food so I follow the server at the window did not even remember why I was there after I asked for my fries her response they just came up, if fries take 15/20 minutes I need to stay home and cook. Now I am home feed my family well attached is the burnt black chicken I was given. I went back of course they denied making our meal so Receipts show different they remade it with more burnt chicken just not black. I went right home and emailed Corporate another attachment below and a week later no response this was a $40 meal for our family of 5. We will never visit this restaurant again and the lack of customer service support the poor professionalism of corporate kfc speaks volumes.

Had to keep reporting my order a nd then she waited for me to pay to state there was no original chicken and would have to wait till it was cooked. 10 min turned into 20min and I was told I could not get my money back. POOR SERVICE AND POLICIES. This occurred at KFC on Topeka Blvd in Topeka KS

Ordered 8 pc bucket, received only 1 drumstick and several other recognizable pieces. Could not identify because all other items in bucket were burned. Chicken had been cooked in old grease that I could smell from the bag during the drive home. Burned chicken in old grease swimming in the bottom of the bucket (inedible). Threw entire bucket ($21) into the garbage. The distance to drive back and exchange exceeded 10 miles and I was concerned the exchange would have been the same old grease/quality.

Tried to send photos (attach files) and receipt but website said files too large. Will provide upon request. Quality very disappointing.

My daughter and I went to KFC in West Lebanon Nh today for he place was in a chaos people in Line for an Hour arguing complaining cashier walked out,taking orders and money when they were out if everything no crispy chicken we ordered,no salt,only two kinds of soda one guy waited for chicken sandwich for over and hour before being told they were out,very poor experience for all including the help hard to do a job with no food to serve,terrible experience

Placed order for dinner. Though I looked up local restaurant, somehow default was set to store of last order. This is my fault for not noticing. HOWEVER, when I asked at the restaurant (where I intended to order) they gave me a KFC customer service number to call. Manager was king and helpful. I called the “customer service” number. I am still on hold 30 minutes later with NO RESPONSE. not even a pretense of trying to solve the issue. This is the WORST customer service I have experienced in recent memory. KFC may have good chicken, but I would expect better service from a prison cafeteria. Appalling.

Picked up an 8 pc bucket this evening. It was so dried out and tough you couldn't even eat it!

Purchased a meal at Royersford and bit into it and it tasted like dirt. Please reimburse.

While visiting a location in Greensboro NC I went inside and wanted to use the bathroom and wash my hands. I noticed the bathroom was not acceptable unless I had a code. I went back to the register and ask could someone unlock the restroom. The manager on duty replied with a nasty attitude that the bathroom was for paying customers only. ( I go to KFC a lot in North and South Carolina. This is a first). I told the manager that a plan to order food when I come out of the rest room. The manager and the cashier that was on duty refused to unlock the bathroom until I ordered. Is this standard procedure? Why is there not a sign posted on the doors? Why does a customer have to prove that he will order to use a public bathroom in a public restaurant? There is more to this story. I haven’t even covered the part about the unacceptable treatment from the management and cashier on duty.