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KFC

2.0
3,089 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers report severe recurring operational failures including frequent stock-outs of core menu items (especially chicken during peak hours), consistently poor food quality (undercooked, overcooked, or greasy), wrong/missing orders, excessive wait times (20-30+ minutes), and unprofessional staff behavior. Multiple reports of food safety concerns including food poisoning and undercooked chicken indicate serious quality control issues across locations.

Generated 1 day ago

Common Issues

30% (927)
wrong ordermissing itemsincorrect
35% (1,081)
overcookedundercookedgreasy
20% (618)
out of chickenout ofsold out
25% (772)
wait30 minutesslow
25% (772)
rudeattitudeunprofessional

Complaints

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Ruby Batson

Nov 24, 2023
0

I bought an 8 piece meal today with sides of corn and coleslaw. i ordered crispy When I got home the chicken was spicy and greasy and original, the coating was raw under the top layer. Absolutely disgusting. The corn was dried out from being in warmer too long. Was very hard. could not eat it.

When I tried to place my order at the drive through there was so much noise in the background i could not hear what was said, so I went inside and there was 6 women behind the counter laughing and talking. The lady that finally took my order could not find what i ordered and had to ask some one else.

there was one other couple in there but the noise was so bad they left. I was really shocked with customer service and quality of food. I am 74 years old and think its ridiculous for a business to be…

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Nancy Standridge

Nov 18, 2023
0

I ordered a three piece all white chicken meal, a number three. I got home and I had all dark meat, one leg and two thighs. I would like to be reimbursed for this. The girl did not give me a receipt so I have no information to send you but it was the KFC on Cobb Parkway in Smyrna Georgia on November 18.

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Joseph Chappell

Nov 17, 2023
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I will never work for yall again yall DC manager is on some family business she let everyone in her family do anything to the rest of the employees Tina baddy should not have her position how she going to let her daughter take hours from me and paid someone to get me fired her and her daughter it's ok yall need to do something about this I see what jazz talking about how my check was 380 when I work 36 hours a week

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George Lambros

Nov 16, 2023
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Ordered $37 in chicken at drive thru, got to the window and realized I forgot to ask for extra crispy. I beeped so the gal would open the window 3 times, and she never did. When she finally opened the window she asked for the money.

I told her I wanted extra crispy, not regular, and she said "the order is already made. I told her I wanted extra crispy and would wait. Then with an attitude closed the window, turned around and I saw her hands flailing.

Two minutes later she opened the window and said "we're out of extra crispy". HOW COULD THEY BE OUT OF EXTRA CRISPY. I accepted my order anyway but feel I must report this as I believe they just didn't want to redo my order.

KFC OUT OF EXTRA CRISP!? Hard to believe. Lastky the gal needs an attitude adjustment; AND the chicken was very…

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Savannah Garcia

Nov 14, 2023
0

It isn't much of a big deal but I think it's against discrimination. The manager in KFC mount Washington ky, has failed and refused to hire me because " she didn't like me" . As to why : her boyfriend who was my old co worker at another job ( who has harrased multiple girls there and not just me) .

She thinks that I am after him and I personally am not. In need of a job, I just had a baby and need the money, she again, refuses to hire me just for that one unrelevant reason. She has threatened me previously over the encounter.

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ken williams

Nov 13, 2023
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ordered #1 meal (2pc) received boxed food with 1 freshly cooked breast, biscuit and mash potato/gravy missing was my chicken wing cooked breast was still oily, wet, and undercooked, no Original Chicken breading I gave boxed order back to cashier. she said I need to talk to manager.

Manager was same guy cooking chicken. HE HAD HIS MINOR CHILD BACK IN KITCHEN WITH HIM (approx. aged 7) manager gave me my money back, threatened me and told me not to come back to his store (415 Gallatin Pike North, Madison TN)

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Alexis

Nov 13, 2023
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Not only did I have to go back for two ordered of French fries but then got home and realized they didn’t give me my dipping sauce.

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Candace Blair

Nov 10, 2023
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I went to the KFC in Easley, SC yesterday evening to get my family dinner (12 pc w/3 sides and biscuits). The girl at the drive thru was extremely rude and disrespectful. I do not know her name, as she was not wearing a name tag.

After taking each customer's payment she would have them pull forward or into a parking spot to have their food brought out to them. I have worked in fast food before, so I know all to well they are trying to get their service time shortened by doing this.

As my 3 sides I ordered corn, macaroni & cheese and cole slaw. When my food was brought out I pulled to the other side of the building and checked my food before I left. Instead of cole slaw I was given mashed potatoes & gravy.

I pulled back to the drive thru window and explained to the girl what had happened…

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Linda curry

Nov 10, 2023
0

I went to kfc last night when I was there it's was a young man trying to jump on the Manger the Manger did everything possible to tell him to leave but I feel like that young man shouldn't be talking to Manger like that and his girl tried to jump in too

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Cindy Randolph

Nov 3, 2023
0

I was food poisoning from the wings and fries that I bought from the store KFC in Athens ga after I looked at the wings was looking old and the fries was looking old and after I heard another employee tell someone to drop some fresh fries and I asked was my fries fresh and she told me yes, but the fries were not fresh nor were the chicken wings, I was told that they don't drop chicken after hours, I just sent a message to corporate before I found this.

Glad I did so I send images, I don't know how much my hospital bill is, I haven't gotten the bill yet. Just letting ya'll know what happened to me.

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Johnathon

Nov 2, 2023
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Eric Hill of Shelbyville, Tennessee KFC the manager gave me a hard time and was disrespectful and close the window in my face about a refund that I was asking for

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Errin Toomey

Nov 1, 2023
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Ticket number 1026 Oct 31 -2023 my Son Austin Everett placed an order in the drive thru they constantly give attitude. He was told to pull around n wait this is constantly with them he waited over half an hour for food the guy bringing it out didn’t know what belonged to who he kept going up to other cars waiting a total of 6 cars!!!!

Between the bad attitude workers and the consistent ignorance on orders this will be our last visit You need to strip this person of their franchise. Or go in under cover and see for yourself.

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David kirchner

Oct 29, 2023
0

peteres missouri I ordered a 12 piece meal for my family I brought it back and we started to eat the chicken and I noticed they short me 3 pieces I tried to call up the restaurant there was no answer so I drove 5 miles back to the restaurant and I told the same lady that brought me the chicken out and she almost dropped it because she acted like she didn't care but

I told her they only gave me 9 pieces she told me I had to have a receipt and the chicken to begin with she did not give me a receipt she told me to pull up and wait so I did and the chicken was already being ate so what am I supposed to do bring back bones but when I told her about it she was rude as hell when I told her she did not give me a receipt she would not here me out she just said bye and

would not listen to me tha…

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Lisa

Oct 27, 2023
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The KFC in flint, Mi. I was told they are out of chicken. Really

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Jovanna Tutt

Oct 27, 2023
0

I ordered an 8 piece with two large sides and four biscuits. My chicken was very greasy. The skin was hanging off the chicken and very soggy. It’s like the just tried to refry it. The mash potatoes was very thin.

And the Mac and cheese was watery. I am a single mother 5 and very upset that the food was disgusting. I don’t have money to waste.

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Patrice escoffery

Oct 26, 2023
0

I don't get wat I order and they are not using card machine service was very poor

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Makayla brown

Oct 26, 2023
0

I’ve been waiting on a call back from someone for over a month now. I have to call every week and get good with in 72 hours I’ll get a call and never do. I will never visit another KFC after I went to the Durant ok location and was treated horribly and cooperate can’t even give me A call back.

They allow their customers to be treated badly. Long story short I threw away my receipt in the trash can they have right after you go through the drive through, I was literally the last car that got food and barley pulled up enough for the next car behind me to get food.

I go to get my meal and it wasn’t in there, the manager was hateful telling me she couldn’t give me my food without my receipt, that it wasn’t her fault I threw away my receipt… i said how is it my fault y’all didn’t give me my…

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Stephen Kent Myrick

Oct 25, 2023
0

The food at the Columbia Missouri location on Whorly Street is just gross. I will be pitching my to go food in the trash and will settle for a peanut butter sandwich instead.

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Jack Jackson

Oct 23, 2023
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I bought a 3 piece chicken box at Ottumwa store-cost $11.29. That is too expensive for a leg and 2 thighs. Not satisfied!

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Zoe

Oct 22, 2023
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They lied about chicken being done.

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Connie

Oct 18, 2023
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00 and some change which I did and I pulled over and parked and waited lady comes to my vehicle and says we haven’t forgot you it will be 7 more minutes okay no problem. I then see her give a bag to another vehicle waiting and watched them hand it back shaking their head not mine.

Employee then walks to my car and says you’re going to kill me but we gave your pot pies to someone else. We have now been there 35 mins and the (mgr) is the one that made me pay first and I also observed him sitting at a table on his phone.

I had to go in the store my son and I for a refund and there was no apology no comp nothing. How are you going to address this?

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Evelyn Rijos Ortiz

Oct 17, 2023
0

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and

bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you ! Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I…

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Manuel Vélez Medina

Oct 16, 2023
0

The personnel which are in the car service area are being irresponsible. For numerous times my order has been uncomplete. They always forget something. I had enough, and that is why I am making this complaint. At the window, most of the time I don't verify my order, which I did this past Sunday 15 of October 2023, and I was missing a piece of Breast.

Also they dumped the fries inside the box and it was less than its supposed to be.

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Jessica alamo

Oct 13, 2023
0

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm. I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed...

I feel it's not right when you want to relax after getting there and eat comfortable. Location is on 1907 w. Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

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Henry J Valdez

Oct 13, 2023
0

hi I ordered a 8 pc meal it was terrible. coleslaw tasted like they made it with Clorox and the mashed potatoes tasted awful. the gravy had no flavor the chicken was really dry i would like my money back we bought the same 8 pc meal in S elma, ca and it tastes delicious thank you henry

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Ernestine A Tizeno

Oct 10, 2023
0

KFC on 4317 Lockwood Dr, Houston Texas 77026. They never have anything for you to order. I have went last week and today 10/10/2023 at approximately 4:00 for the $4.99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any. I went last week for a chicken pot pie and they said we don’t have any. I am going to go tomorrow and started again contacting you about this matter. I am a member of the Kashmere Gardens community and a Department of Neighborhood leader. I expect better for my community.

You will here from me again good or bad.

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Darlene Viel

Oct 7, 2023
0

Previous times visiting this store the condiments were empty and the area was dirty. On my last visit it took a good 10 minutes for someone to wait on us)the restaurant was empty). I ordered the chicken tenders and they were so crisp and dried out that I could barely get one good piece.

Not satisfied with the KFC restaurants much any more.

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James Stambaugh

Oct 7, 2023
0

London Ohio. Restaurant :: 3-4 times this year we have visited this restaurant. Looking to order a pot pie . Every time. Around 6:30 pm. After waiting for a while in drive thru. Only to find out We don’t have any.

Tonight I called the restaurant and ask to speak to a manager. The girl handed the phone to someone. I really doubt it was the manager. I proceeded to tell him our story. We are senior citizens and it a chore to come back to the restaurant.

He did verify they were out of pot pies. He used the excuse we are under staffed , we are doing the best we can. I asked him why would you be out of a good selling item on a Friday night at dinner time no response.

I proceeded to tell him was he aware that they were sending paying customers to other restaurants. His response. “. Yes sir “.…

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Wendy Dingila

Oct 7, 2023
0

I ordered online the family feast, a few other things as well as 1.5ltr coke. I sent my 14yr old daughter to collect and they gave her a 500ml instead.

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John H Profit

Oct 5, 2023
0

Why is there not vegetables combo on the menu ? Hell to order all the sides separately is expensive and there should be a side order combo for the price of a regular combo or less. Think about but please do something about it, we all don't eat meat.

Regards. J . Profit

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Brenda Young

Oct 3, 2023
0

I visited the kfc on Tom Hill Sr. Boulevard September the 9th around 11am I ordered a sixteen peace meal but I received a ten peach meal I paid $52 for this meal so I took the entire meal back to the store after taking to one of the employees that was so

rude to me over the phone and even more rude to me when I brought the meal back I only wanted for her to give me what I had already paid for so I called the customer service number and they said they would take care of the problem I have talked to so many people at this office every since September 9th still haven’t gotten anywhere I only want to receive my meal or my money back because I paid $52 and

never received the food I paid for or my money very disappointed customer case #01651570

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Robin Tunkara

Sep 30, 2023
0

Outer Loop KFC, ordered a original 3 piece received crisply ordered, ordered two legs and one thigh received two thighs and one leg should have had a drink with my meal didn’t receive it either Tropicana very poor service worst I’ve ever had

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Melisa Doss

Sep 30, 2023
0

Stop by on Wednesday night and purchased a Full up box, when I got home there were a total of 10 chicken nuggets and possibly a medium fry, 4 chicken thighs and 4 biscuits. The Nuggets were very dry and fries were over cooked! It was very disappointing.

Wasn’t even enough to feed 2 Adults & 1 child.

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Latanya Smith

Sep 29, 2023
0

This is my second complaint about this location. When I arrived there was a line wrapped around the building. So I thought I could go in but the lobby was closed. I was sitting there for at least 30 minutes.

When I finally got to order a chicken pot pie I wanted 2 but they only had 1. So I had to go to another location to get another pie. I was so upset that I had to go to another location.

I will never again go to this location

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Sandra Cast

Sep 29, 2023
0

On September 28 I had gone to ur store G135343 3821 Route 31 3156521036 @630pm. Had to wait 45 minutes for my food, ur Lobby was FULL of customers waiting on their food as well. 00 and the biscuits were so doughy inside, the chicken—u couldn’t even chew it and potato’s were cold.

For what I spent the food was HORRIBLE!!!!!

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David L Smart

Sep 29, 2023
0

We received coupons in the mail for KFC. 99. My wife presented the coupon and was accused of making the coupon. 10. 1. What how do you make a coupon when it came in the mail. 2. Is this the scam bring in coupon go to order say it fake and most people just say charge me.

This is KFC in Spanaway Washington. Very disappointing

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Margie Anderson

Sep 23, 2023
0

I live in Shawano, Wi. This is the KFC that I have been using for the last 20+ years. The black top surface surrounding this piece of property has been in steady decline for the past 20 years. It has gotten so bad, and neglected that there are huge sink holes to navigate around starting when you first turn in the driveway.

I drive a truck and its a good thing I do, because if I had a car it would bottom out in the huge hole that needs to be avoided turning into your driveway. From there it only gets worse.

There are 3 more huge sink holes to get around just to get to the menu order sign. After the order process there are a few more huge holes to navigate before you even make it to the take out window. sorry". How pathetic is that?

KFC a corporate business as big as you are, refusing to…

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Robert Szanyi

Sep 22, 2023
0

Just left KFC about 438 pm on 9 22 2023 in Hammond, IN Calumet and I believe 141st.

I place my order at the speaker, order 3 pcs chicken original. Gal voice says pull up. I do. Anther woman says can I help you? I just placed my order. She says no. I said 3 pcs chicken thighs. She says she did not talk to me. She has 3 pc. tenders. I say just need 3 pcs chicken. She says no. Go back around and re-order. I say who else is there, a gal took my order. She says no one else is at the register. She refused to take my order. I asked do you think I am crazy hearing voices? Either she or someone took the order or your speaker is being hacked. Either way I was refused like discrimination.

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Gerard Telot

Sep 22, 2023
0

Ordered 2 pieces. A spicy large and a normal crisoy leg(specified,, i dislike the wing) at the Quatre Bornes KFC. They served me a spicy wing & a crispy piece. I protested the wing It was changed. Inspecting further the supposefly large piece was as big as the leg.

I protested again, the answer was "that's how it comes". I've tasted kfc in europe, north America. I have never encountered such ill mannered, blanked face, blunt service as this. As for tomato sauce one has to beg for a 'life'. I have a photo.

Dont know how to send it. s kfc addict

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GENE DALLINGER

Sep 21, 2023
0

Went to KFC at lafayette indiana asked for 3xtra crispy but got a very grease soggy chicken it was the worst chicken I have ever gotten there

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Valeria jackson

Sep 16, 2023
0

Poor service place order had a so there’s a ten min waiting which was over 45 minutes order incomplete still no capisun and I’m Fifteen minutes away so I never got it Paige was the manager on duty very disappointed in the service as well as no offer to accommodate my long wait

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Latosha

Sep 15, 2023
0

It’s been brought to my Attention:

Christina Bolden General Manager: KFC/TacoBell located 1809 U.S. Highway 1 Sebastian, FL 32958 (772)589-0170

Is a Federal Convicted Felon with a 5 Years Federal Probation term where she stole money as a US POSTAL WORKER several times I do not understand how the company turn others away for their past convictions but allow her to run a store with a Federal Open case she’s on Federal papers for the next (5) Years it’s not fair to turn your nose up to those who try to make a difference in their lives my son was turn away but yet she can remain a General Manager I will be going to the local News about this that she can stay and nobody else is giving a chance

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Sphesihle

Sep 14, 2023
0

Thighs that I bought at KFC edendale crossing at pietermaritzburg. Their meat smells and taste rottens. I phone to the branch to complain and went back but all they thighs were rotten smells bad.

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Kim Kenyon

Sep 13, 2023
0

I went to KFC on Virginia Beach Blvd. earlier today I received a cold $20 fill up box. I stop my kids from eating it. Manager she told me it was no problem to get it replaced. But when I got there another manager, Kaleena only replaced what I had brought her and it was not what I bought.

I’m not gonna dig in my trash and get the rest of what I had box and bring it to, that’s not what she told me to do. I did not get my replacement and I am pissed.

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Jennifer Sanderson

Sep 13, 2023
0

Waited 1 he 15 minutes for order was told would be done in 10 minutes then that they were working on it then that the computer deleted it. Ordered online to avoid issues seemed worse. Other customers left mad while I was there I would have left but I was having a birthday dinner and had to wait for the dinner very disappointed with service and

staff My order # is 44574478 My pick up time was 5:30 it wasn’t ready until 6:48 I have photos but your app won’t let me load them

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NadiaLi Landreth

Sep 13, 2023
0

On 8/31/2023 my husband went to our KFC Lewisville, Texas located on Main street.. He ordered a bucket of chicken and they gave him the wrong order nothing that was in our package was what he ordered.. He wanted a bucket of chicken and he got chicken tenders.

She did not even ask him if he wanted a large or small mac and cheese she gave him a large mac and cheese and a large mash potatoes.. with nothing that went with the tenders, he got no sauces or dip with that order.. 22 cents..

We have tried to call every phone number that you have listed and to no avail, no one ever comes to the phone or it says this number is not a working number.. I don't understand how a large company like KFC could have such poor communication with the public..

I have been trying to reach someone since this…

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Terri Bailey

Sep 12, 2023
0

I visited a kfc in the villages, Fl I’m wedgewood lane, I ordered the $20 box and when I received my I order I looked over my order before I proceeded to leave and I had burnt and old chicken in my box. When I mentioned it to Makayla she had a funny look on her face, so she went around the counter and said “oh I forgot I had fresh chicken in the back”

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Chuck Bratten

Sep 11, 2023
0

The KFC on Tillman road Salisbury Maryland. My average coming here once or twice every other week when this place first open it was great customer service at this restaurant is worse than worse on a scale of one to five I don't even think it should rank a one. I've traveled for the past 20 years with my job this is got to be the worst restaurant service that I've ever encountered in my life you guys should really just close the doors and move on

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Patrick Cioffi

Sep 11, 2023
0

Tenders clearly marked 10 dollars on app or online I ordered them and they came out to 1299 plus tax tenders were Lukewarm and hard manager said she can’t do anything about online and to call kfc I called 1800 CALL-KFC and got a message that extension not available tried 5 more times and same message even though online it says it is 24 hr

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Brian turpen

Sep 10, 2023
0

I went through drive through in Cornelia, GA and requested them to cook original thighs when told that they didn’t have any cooked. ’ She also laughed when asked about her cooking the chicken herself to keep from turning away customers and she said she wasn’t trained on how to cook the chicken as a manager.

She was highly unprofessional, uncaring about her duties and the KFC image much less her customers. This is not the first time that this happened at this location with us either. When I asked her for her name, she gave it but then asked for mine in a condescending manner. That’s unprofessional.

I understand being short staffed, but managers should be trained to run the entire store regardless of position. That only makes logical sense. I normally do not complain about stuff but this…

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