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KFC

2.0
1,319 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Nancy Standridge

Nov 18, 2023

I ordered a three piece all white chicken meal, a number three.

I got home and I had all dark meat, one leg and two thighs.

I would like to be reimbursed for this.

The girl did not give me a receipt so I have no information to send you but it was the KFC on Cobb Parkway in Smyrna Georgia on November 18.

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Joseph Chappell

Nov 17, 2023

I will never work for yall again yall DC manager is on some family business she let everyone in her family do anything to the rest of the employees Tina baddy should not have her position how she going to let her daughter take hours from me and paid someone to get me fired her and her daughter it's ok yall need to do something about this I see what jazz talking about how my check was 380 when I work 36 hours a week

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George Lambros

Nov 16, 2023

Ordered $37 in chicken at drive thru, got to the window and realized I forgot to ask for extra crispy.

I beeped so the gal would open the window 3 times, and she never did.

When she finally opened the window she asked for the money.

I told her I wanted extra crispy, not regular, and she said "the order is already made.

I told her I wanted extra crispy and would wait.

Then with an attitude closed the window, turned around and I saw her hands flailing.

Two minutes later she opened the window and said "we're out of extra crispy".

WHAT...

HOW COULD THEY BE OUT OF EXTRA CRISPY.

I accepted my order anyway but feel I must report this as I believe they just didn't want to redo my order.

KFC OUT OF EXTRA CRISP!?

Hard to believe.

Lastky the gal needs an attitude adjustment; AND the…

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Savannah Garcia

Nov 14, 2023

It isn't much of a big deal but I think it's against discrimination.

The manager in KFC mount Washington ky, has failed and refused to hire me because " she didn't like me" .

As to why : her boyfriend who was my old co worker at another job ( who has harrased multiple girls there and not just me) .

She thinks that I am after him and I personally am not.

In need of a job, I just had a baby and need the money, she again, refuses to hire me just for that one unrelevant reason.

She has threatened me previously over the encounter.

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ken williams

Nov 13, 2023

ordered #1 meal (2pc) received boxed food with 1 freshly cooked breast, biscuit and mash potato/gravy missing was my chicken wing cooked breast was still oily, wet, and undercooked, no Original Chicken breading I gave boxed order back to cashier. she said I need to talk to manager.

Manager was same guy cooking chicken.

HE HAD HIS MINOR CHILD BACK IN KITCHEN WITH HIM (approx. aged 7) manager gave me my money back, threatened me and told me not to come back to his store (415 Gallatin Pike North, Madison TN)

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Alexis

Nov 13, 2023

Not only did I have to go back for two ordered of French fries but then got home and realized they didn’t give me my dipping sauce.

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Candace Blair

Nov 10, 2023

I went to the KFC in Easley, SC yesterday evening to get my family dinner (12 pc w/3 sides and biscuits).

The girl at the drive thru was extremely rude and disrespectful.

I do not know her name, as she was not wearing a name tag.

After taking each customer's payment she would have them pull forward or into a parking spot to have their food brought out to them.

I have worked in fast food before, so I know all to well they are trying to get their service time shortened by doing this.

As my 3 sides I ordered corn, macaroni & cheese and cole slaw.

When my food was brought out I pulled to the other side of the building and checked my food before I left.

Instead of cole slaw I was given mashed potatoes & gravy.

I pulled back to the drive thru window and explained to the girl what had…

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Linda curry

Nov 10, 2023

I went to kfc last night when I was there it's was a young man trying to jump on the Manger the Manger did everything possible to tell him to leave but I feel like that young man shouldn't be talking to Manger like that and his girl tried to jump in too

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Cindy Randolph

Nov 3, 2023

I was food poisoning from the wings and fries that I bought from the store KFC in Athens ga after I looked at the wings was looking old and the fries was looking old and after I heard another employee tell someone to drop some fresh fries and I asked was my fries fresh and she told me yes, but the fries were not fresh nor were the chicken wings, I was told that they don't drop chicken after hours, I just sent a message to corporate before I found this.

Glad I did so I send images, I don't know how much my hospital bill is, I haven't gotten the bill yet.

Just letting ya'll know what happened to me.

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Johnathon

Nov 2, 2023

Eric Hill of Shelbyville, Tennessee KFC the manager gave me a hard time and was disrespectful and close the window in my face about a refund that I was asking for

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Errin Toomey

Nov 1, 2023

Ticket number 1026 Oct 31 -2023 my Son Austin Everett placed an order in the drive thru they constantly give attitude.

He was told to pull around n wait this is constantly with them he waited over half an hour for food the guy bringing it out didn’t know what belonged to who he kept going up to other cars waiting a total of 6 cars!!!!

Between the bad attitude workers and the consistent ignorance on orders this will be our last visit You need to strip this person of their franchise.

Or go in under cover and see for yourself.

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David kirchner

Oct 29, 2023

I went to kfc in st.peteres missouri I ordered a 12 piece meal for my family I brought it back and we started to eat the chicken and I noticed they short me 3 pieces I tried to call up the restaurant there was no answer so I drove 5 miles back to the restaurant and I told the same lady that brought me the chicken out and she almost dropped it because she acted like she didn't care but I told her they only gave me 9 pieces she told me I had to have a receipt and the chicken to begin with she did not give me a receipt she told me to pull up and wait so I did and the chicken was already being ate so what am I supposed to do bring back bones but when I told her about it she was rude as hell when I told her she did not give me a receipt she would not here me out she just said bye and would not…

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Lisa

Oct 27, 2023

The KFC in flint, Mi.

I was told they are out of chicken.

Really

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Jovanna Tutt

Oct 27, 2023

I ordered an 8 piece with two large sides and four biscuits.

My chicken was very greasy.

The skin was hanging off the chicken and very soggy.

It’s like the just tried to refry it.

The mash potatoes was very thin.

And the Mac and cheese was watery.

I am a single mother 5 and very upset that the food was disgusting.

I don’t have money to waste.

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Patrice escoffery

Oct 26, 2023

I don't get wat I order and they are not using card machine service was very poor

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Makayla brown

Oct 26, 2023

I’ve been waiting on a call back from someone for over a month now.

I have to call every week and get good with in 72 hours I’ll get a call and never do.

I will never visit another KFC after I went to the Durant ok location and was treated horribly and cooperate can’t even give me A call back.

They allow their customers to be treated badly.

Long story short I threw away my receipt in the trash can they have right after you go through the drive through, I was literally the last car that got food and barley pulled up enough for the next car behind me to get food.

I go to get my meal and it wasn’t in there, the manager was hateful telling me she couldn’t give me my food without my receipt, that it wasn’t her fault I threw away my receipt… i said how is it my fault y’all didn’t give me my…

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Stephen Kent Myrick

Oct 25, 2023

The food at the Columbia Missouri location on Whorly Street is just gross.

I will be pitching my to go food in the trash and will settle for a peanut butter sandwich instead.

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Jack Jackson

Oct 23, 2023

I bought a 3 piece chicken box at Ottumwa store-cost $11.

29.

That is too expensive for a leg and 2 thighs.

Not satisfied!

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Zoe

Oct 22, 2023

They lied about chicken being done.

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Connie

Oct 18, 2023

Went through drive through at 645 in Galveston on 61st ordered pot pie said it would be 20 mins but I had to pay for complete order first 38.

00 and some change which I did and I pulled over and parked and waited lady comes to my vehicle and says we haven’t forgot you it will be 7 more minutes okay no problem.

I then see her give a bag to another vehicle waiting and watched them hand it back shaking their head not mine.

Employee then walks to my car and says you’re going to kill me but we gave your pot pies to someone else.

We have now been there 35 mins and the (mgr) is the one that made me pay first and I also observed him sitting at a table on his phone.

I had to go in the store my son and I for a refund and there was no apology no comp nothing.

How are you going to address this?

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Evelyn Rijos Ortiz

Oct 17, 2023

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you !

Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I…

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Manuel Vélez Medina

Oct 16, 2023

The personnel which are in the car service area are being irresponsible.

For numerous times my order has been uncomplete.

They always forget something.

I had enough, and that is why I am making this complaint.

At the window, most of the time I don't verify my order, which I did this past Sunday 15 of October 2023, and I was missing a piece of Breast.

Also they dumped the fries inside the box and it was less than its supposed to be.

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Jessica alamo

Oct 13, 2023

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm.

I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed...

I feel it's not right when you want to relax after getting there and eat comfortable.

Location is on 1907 w.

Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

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Henry J Valdez

Oct 13, 2023

hi I ordered a 8 pc meal it was terrible. coleslaw tasted like they made it with Clorox and the mashed potatoes tasted awful. the gravy had no flavor the chicken was really dry i would like my money back we bought the same 8 pc meal in S elma, ca and it tastes delicious thank you henry

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Ernestine A Tizeno

Oct 10, 2023

KFC on 4317 Lockwood Dr, Houston Texas 77026.

They never have anything for you to order.

I have went last week and today 10/10/2023 at approximately 4:00 for the $4.

99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any.

I went last week for a chicken pot pie and they said we don’t have any.

I am going to go tomorrow and started again contacting you about this matter.

I am a member of the Kashmere Gardens community and a Department of Neighborhood leader.

I expect better for my community.

You will here from me again good or bad.

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