KFC

I’ve gone in to KFC Friday (9-9-23) with my kids and they was playing rap music on the speakers and there was a lot of the F-word. This type of music in unacceptably in any kind of business. The KFC was located at 32120 Date Palm Dr Cathedral City, Ca. 92234.

The time was around 6pm

At approximately 7:49 pm on 9-7-2023 my friends and I ,(Lonnie and Phil) were in the drive thru waiting our turn, soon enough at 7:54my buddy phil decided to order first (we asked if we could make separate orders) he got the 12 pc bucket with mash potatoes gravy greenbeans.. as so did I but I wanted 16pc mash.. pot.

KORN EXTRA BISCUITS AND 2 SODAS... DONE 8:PM..... we get to the drive thru window Phil gets his order , handed her my card I got a half mash potatoes. she then said no , we're done frying the chicken for the night..

i looked at the clock, and said it's barely 8:02 what time do yall close she said now i said can I speak to the manager she said , i cant give out her number but i can tell you to call corporate, so i said well fine then i want my card back, n i dont want my…

I've been trying to get a return call for 2 weeks from Tonya. She is over the Grafton WV and Clarksburg WV stores. I've left 2 messages with Kristin (manager in Clarksburg). 2 weeks today and no return call. This is in reference to how my minor child was treated on the job which forced her to leave employment.

Ordered Togo at window. Recieved 1small thigh, one small leg and a wing. Dried out and cold. Sides were fries which had been cooked awhile. The green beans were the only thing about this meal we enjoyed. Will not be going back.

Quality at this location has gone way downhill. Blanding Blvd and Orange Park. I suggest you let the Cornish game hens grow up a bit more if you'd like to keep customers. Tired of paying a premium price for subpar food. FYI.....

a wing is not a piece. Especially a small overcooked one. Signed Not chicken in Jacksonville, Fl. 32244

why Can I not obtain some specials over the counter that are only obtainable using your app . I have no internet on my phone and regard your policies as discriminating against people in the same situation . surely my money whether it be from an app or from a sale over the counter is as good as any one elses no matter how KFC obtains it .

Your new ways of doing business are directly aimed at the younger generation and give no though to the oldies who are getting left behind in a discrimitory way and of course profits come first . Not that the loss of myself and my wife would bother such a large company as KFC and you might think this as laughable but KFC has lost us and I know of many more as customers Thankyou ,Ian Hamilton

On this day, 9/7/2023, between 12:20-12:40, for my lunch I visited the KFC located at 4371 Ontario Mills Pkwy, Ontario, CA 91764. It took forever to get thru the drive thru with only 3-4 cars ahead. Since it was lunch time, I could somewhat understand. 00.

At this time in an abrupt tone he informs me that it is exact cash or card unless I want them to keep the change. I feel this should have been something told to me prior to reaching the window so I could have either ready. 80.

Get the bag, have to ask for taco sauce for the tacos I ordered which should have been a given. In dealing with him ZERO customer service and looking at the open wounds on his left arm also did not sit well.

I am an insurance adjuster and when KFC was under PepsiCo, I handled their insurance claims and from what…

I never have a good experience at the corruna rd location in flint mi, they either make you wait entirely too long at the drive thru just to mess the order up or the latest I pulled up with no other cars in line and was told that I couldn’t get 2 orders of wings because you can only get 1 order per vehicle this is ridiculous I wont ever come back

I love your chicken pot pie however I don't understand why a very small piece of chicken is in the pie very disappointed

also we parking she getting smart with us so we waiting in line while she still outside about 10 minutes she comes in didn’t wash her hands started to fix the lady that was in line in the drive through no telling how long she was waiting so we left and came to the kfc on 161 in Columbus ohio oh my God this one is terrible the manager was getting smart with the lady that they mess up her order than she took my order I be the Oder was mess she said she was the manager her attitude was real nasty with me and

the other person she was be disrespectful to us this is unacceptable we sit in ate but feel so uncomfortable please address this issue people spending their money to help business I felt like I wasted my money thank you

I’m traveling to Dallas. Stop to eat at the KFC in NewBoston Tx. Went through the drive through, got back on the highway, open the 3 pc crispy, and it was terrible. Im not exaggerating, terrible. Taste like Williams chicken the next day.

It was too late to turn around so I called. The person I spoke with was not friendly, but defensive.

During a lunch break I decided to try KFC chicken nuggets. 00. I started to gather my money from my wallet, five singles which I neatly placed on the counter and the coin amount that I placed in the female cashier’s hand.

I was asked to put the bills in her hand. I politely pointed to the bills on the counter. I was told that I was rude for not putting the bills in her hand. I was flabbergasted that I was told this.

I reached for the bag and was prevented from getting the nuggets. I then asked to speak with a manager and was told that ,”we are all managers “ by the 3-4 workers that were in the store behind the counter.

I have never in my 67 years of life been so disappointed by restaurant personnel. I will never ever buy anything from a KFC. Maybe they feel comfortable treating their…

Just been to KFC Membury M4 welcome break. Ordered for 3 of us. The fries on all 3 were cold and pretty much uncooked. The most disgusting fries I’ve ever eaten. The queue was too bad to go back and complain!!

If I could give a zero star I would. Zero customer service. No one answers phones at any locations. Pitiful company

I paid an they cancel Ed my order

I think it is sad. The cashier took more than 10 mins to order. Once I paid and received dinner, it was accidentallydropped. The cashier watched me l, and then charged for a new dinner. I also did not receive utensils for either meal. What a shame

Order 4 number ones and you guys only had Pepsi available. Also not good customer service

Chicken hard small biscuits hard dry

On 7/20/23 I ordered a 4pc tender meal with fries in the drive thru. I paid and was asked to pull ahead and wait. After waiting over 5 minutes I went inside.

Finally I was given my order. I returned to my car and checked: missing 1 tender. I went back inside and was given the extra tender. I go back outside and noticed NO FRIES. I go back inside to get my fries.

Then went back to my office to eat my lunch after 45 minutes waiting. I see NO SAUCE. NO NAPKINS. I do see mashed potatoes which I didn't order but nothing to eat them with. My tenders were raw and inedible.

I ended up tossing everything. Over $11 down the drain I went to the customer complaint email and filed a case #01577296. After a week with no response, I filed another complaint, #01586477. Still no response. I called the…

I got 8 pcs chicken at 3 pm Monday to go. It was totally dry and very tough. I think it had been in the warming oven for 3+ hours. I won't be ordering from KFC in the near future.

It definitely was not up to KFC standards.

My experience was at store number J718314 August 29th at 11:17 Ticket number 2542 6000 Mobile HWY, Pensacola, Florida 850-944-4353

The chicken was burnt and not edible. The fries were so hard you couldn't bite into them. The Pepsi was pure carbonation. and the biscuit was hard as a rock.

I will not being going back anytime soon.

One of the staff members at the New Albany MS store was SEXUALLY ASSAULTED both physically and verbally. The incident was very serious and traumatising to the victim, however no further action was taken and there were no consequences to JAMARL who commited this act which is a criminal offence in most other states, despite an official report being made.

Absolutely appalling.

We were EXTREMELY disappointed with our service yesterday at the KFC on Rice Road in Lee's Summit, MO. We arrived around noon. I literally stood at the front counter for 15 minutes without any employee even acknowledging my existence! After literally yelling "Sir, sir, sir" I finally got the attention of a young man filling orders for the drive thru and told him I'd like to be waited on.

His reply was "Oh, okay" and walked away. " Really??? I couldn't believe she asked me that. A gentleman came into the restaurant right after we did, and after we had eaten & were leaving, he was still standing at the front counter.

We heard him raise his voice & ask if someone would please come wait on him. Absolutely ridiculous!!! We like KFC but doubt seriously we go to this one ever again. I would…

On Saturday August 26 at 2 o’clock at the Cotton Grove Road KFC in Lexington North Carolina . My 83 year old dad came into the business. He wanted a chicken box and drink that’s it. The employees told him he had to order from the kiosk.

My dad, being 83 has no idea how to operate one of these machines. He struggled and struggled. Ask them questions and not one single employee which were three standing behind the counter, no other customers in the place at that moment, offered to help my dad place the order or even have him take the order from the counter I was blown away, and

needless to say very angry that no one (not one single employee) from your restaurant offered to help an 83 year old man get something to eat. He said he would never ever be back and he loves Kentucky fried chicken.…

I frequent the KFC in North Ft Myers 13160 us 41 . I'm there 4 to 5 times a week. The place is poor managed. The woman at the register is completely rude. God forbid you ask for all dark meat or any special request she'll say you can't or you have to wait 30 minutes.

The zinger mael was very bad...chicken piece was so small which didn't take 15% of the sandwiche

Just bought an 8 piece meal. The chicken stinks so bad i can't eat it. It is over cooked and the grease smells like it hasn't been changed in quite a while.

My food was cold and the mountian dew was nothing but soda water

The chicken was very very dry.

Was at the Milan IL location on Wed Aug 23, 2023 around 4 pm. Ticket number 3455. Extremely hot outside & the Air conditioner wasn't working. VERY UNCOMFORTABLE! No signage to warn us. We would not have eaten there if we knew.

We were only ones in dining room yet there were at least 3 tables that needed cleaning. Bathroom floor is so full of grease buildup was very slippery. VERY UNSAFE. If you are not going to maintain the restaurant why don't you shut it down?

I doubt we go back there again.

u can email at any time to get a better understanding whats happening with yoyr company when head bosses not around

I just wanted to let you know your store on South west 9t street does not have your standards .The biscuits are hard as rocks the fries are always cold the nuggets are so hard and small you can’t eat them.We thought yesterday we would give them a try with your new big box we ended up throwing it all away.so sad it was our chicken to go place.We will not go again.

Had lunch at the new location in Murray Kentucky on Saturday. The lady behind the counter took our orders and didn’t bother to ask any of us if we wanted to upsize our order. She did it automatically and never said a word. 06.

She did that to everyone that came in behind us and finally a family called her our on it. I think she should have asked before doing it Thank you

17/08/2023 I ordered classic chicken roll in KFC app and I paid amount in online RS.104 and my order didn't come on that day iam very scared about it and my money also not refund please check it and refund it soon

Today we wanted to place an order to eat at Larnaca metropolis mall kfc.

However, the lady who told us later on whether she is okgun7 has made it into our day. After taking our order, that lady behaved strangely to us by passing the money through the machine for checking many times at the money control machine with the €100 I gave to pay.

The woman passed the piece we gave from the money control machine over and over, at least 10 times, and although our money was approved by the machine, she repeatedly inserted and removed the money 3 times, 5 times 9 times... Even though my csni was bored, I gave him another €100 and said to him and he continued to insert and take it in and out of the machine in the same way.

Although he was approved, he continued to do the same action. In this case, I…

69, no meal just tenders, the gentleman. that was in front of me still didn't have his meal when I finally got our third meal. We were at the keene nh restaurant. Terrible service .

00 for the new box in Lemoyne Pa. The whole box was dry like it has been sitting under hot lights. #H730050 store number. I haven't been to KFC in a year. I guess this is why.

Went in at 8 pm and they was out of chicken and they don't close until nine am.

6/13/23 I entered the lobby of the 61st street location in Galveston, Tx, and was admonished to get out immediately. The reason was lack of staff. Since the lobby had about 6 or 7 people in it, I told him I was in no hurry and I would wait.

The employee then physically forced me out the front door and locked it. I was humiliated and shocked. Been a restaurant mgr. for years... never heard of such behavior. Thought about calling police, but didn't l. I know I'm just one 66 year old man, but you've lost my business forever.

For crying out loud he forced me out the door, when I'd done nothing wrong. Good luck.

Date of visit: 8/12/23 Sat. 11:21 AM

Store # G135018 11560 W. 63rd St. Shawnee, KS

Not a busy time. Dining area-filthy. Table tops -filthy. Seating-filthy. Greasy floor.

My complaint is that your store in Lagrange Kentucky. There's a guy that works there with the name of Eric. Went through the drive-thru Sunday night and had interaction with this Eric. The order seemed a little high so I asked if the price was correct.

He proceeded to tell me that he couldn't pay for my meal that he's already paid for two meals tonight and was real sarcastic about me asking him if the price was right. He was very insulting and didn't seem to care about my question, just kept on with the sarcasm.

I gave him a dollar tip and told him it was for his sarcasm! I will also be calling your office to talk about this.

Got in drive thru line and was told I could only order in drive thru if I paid cash. So even though I have a back problem and was in a back brace I parked and went inside to order.

There were three in front of me in line and only one cashier but I waited. When it was my turn I ordered and asked why I had to come inside and was told the card reader was down in drive through.

However I noticed the two registers were less than five feet apart. Then after spending $40 I got home and my chicken was dripping with grease. Having worked at kfc throughout my college years I was very disappointed.

00 for a4 price wing meal.. The wings are so small to pay that much money.. I feel like it was ripped off.. I will send an attachment of the wings .. 00 dollars is too much for this ..

I would have returned the food if I would’ve opened the box before I drove all the way home

This has to be the worst customer service I have ever seen! Earline needs to be fired! I will never be back at this location!!

this is the worst place ever to order from. i waited 20 minutes for my food and there was literally nobody there. while waiting for my food i watched 2 employees stand 10 feet from my car and smoke weed.

when they walked by my car the smell was so potent. when the kid finally brought me my food he also stuck like weed. i get home and my food is ice cold and i have none of the condiments that i requested.

when i called the store i was informed that the manager was too busy to take my phone call and was told to file a complaint online which i did and have never heard anything back from the company to even try to make the situation better. worst customer service ever.

I live in Ok and l was visiting Milw WI kfc. drive through. l asked if they have the 4 whole wings dinner and the guy said what two sides so l told him. He said l have to use a card no cash l paused, that was one problem.

Then he took my card not telling me my total. 03 and l told him no l wasn't intending to pay that much, he turned his whole body and said l don't give refunds. l told him why not, then l thought about he may spit in my food so l didnt argue with him, said ok.

l only pay no more than$10 for the same thing at home. He never asked me did l want only chicken or 1 or 2 sides, l wasn't thinking myself but he was the one serving being on the register.

l will never go bsck to this KFC and l don't recommend it to my worse enemy. My contact number is my preference and it is…

Wow this store is amazing great staff food was so delicious, one of the best stores I've been to, I'll definitely be back. Keep up the good work Radcliff

I came in to pick up a DoorDash and not only did the lady behind the counter not even respond to but I never got helped once! right after that another black person came in and she helped them! All while I was still not helped!!!

When the golden skins faded away with dark colors and origin chicken tough to eat a left over warmed chicken l. 46 peioria Tulsa ok location

On July 27, 2023,I purchased a pot pie. When I got home and began to eat it, I found a screw baked into the pie. I returned the pie to the store and asked for a manager. My main goal was to notify the staff so that precautions could be taken to prevent someone else from getting a pie with a screw in it.

Short story: The manage refused to give me her name and instead replied 'manager' when I asked for her name. She also asked 'What do you want me to do about it" when I reported the issue. She was rude and uncaring. I have attached the pictures related to this incident.

I would like to speak with someone about this. KFC customer service has declined over the past couple of years. This is not an isolated incident, but I usually get a little better customer service and compassion. As 1…

I ordered the 3 piece for $9.99 and 1 extra leg when I got to the window the total was 17.10 I questioned the girl and her response was I Upgraded you to the Big Box for a extra side so my question is it cost me $7.02 for 1 extra leg I could have bought a whole chicken at the store for that money I didn't ask her to do that