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KFC

2.0
3,089 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC locations are experiencing severe food quality problems including undercooked, overcooked, and contaminated food leading to illness. Customers consistently report extremely poor service with rude managers and staff, combined with chronic operational failures like running out of chicken during peak hours and excessive wait times. Health and safety violations are frequently mentioned alongside pricing discrepancies.

Generated about 10 hours ago

Common Issues

45% (1,390)
overcookedundercookedbloody
30% (927)
rude managerattitudeunprofessional
25% (772)
out of chickenout of stocklong wait times
20% (618)
food poisoningsickunsanitary
15% (463)
overchargedwrong pricefalse advertising

Complaints

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Ayesha

Aug 9, 2023
0

The staff their misbehaved while taking my order. The counter attendant said to n me, that maam if you want to give the order so give otherwise leave. The language was so slang, I am really disappointed with the service.

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KARLA M

Aug 9, 2023
0

First of all I would like to ask how are you guys still in bussiness with this kind of service and this kind of food. Once again I tried KFC out and once again was very disappointed with the taste, portion and presentation.

I've contacted you once before I bought family meals to feed my family from out of town and I was so embarrassed by the food it was totally gross and that was way back in 2020 case number 00265446... I mean is this what type of service the Kernel had in mind when he started KFC because it's not what I have in mind when spending my money with yall.

I work very hard everyday for every dollar I get. KFC sends me home with food that they wouldn't even eat thierself. I mean what's the deal? no I didn't keep my receipt I figured what would it matter because you guys didn't…

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Wendy Angell

Aug 8, 2023
0

The lady that was taking my order while I was giving my order the lady turned around and was arguing with the lady behind her. The floor was dirty, and the tables were dirty. They wasn't busy so I don't know why they wasn't trying to clean up the store.

After we got done eating which the food wasn't hot, the mash potatoes were nasty. The ladies came out side and started arguing.

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Tabitha Williams

Aug 8, 2023
0

I visited the KFC in Stockbridge, Ga (Eagles Landing) last night. m I was surprised that no one responded at the drive-thru to accept my order. ” Obviously humored, she laughed but didn’t respond. I ask the question again, which she responds “now” I Double checking the time posted & the time on my clock, I reiterate & rephrase the question so I won’t make the mistake of coming again prior to closing time since the closing time 10:00pm is apparently wrong.

” I didn’t receive a response from her. m) KFC could have very well exercised the same standard of service. Ensure posted business hours are up to date. Operate during business hours. Don’t dismiss the customer because you’re not willing to serve them within business hours.

Be professional at all times. If Chic- Fil -A can deliver, KFC…

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Gary Eudy

Aug 8, 2023
0

Ordered at the drive thru. Ordered 8 tenders. Got to the window. 56. I thought that was a little expensive but paid. Got home there was a tiny box in a bag. It had ONLY 5 tenders. Only 2 were the regular size.

The other 3 were very small strips of chicken heavily battered. This was at the Parkwood location in Friendswood. I tried to call but did not get an answer. I am requesting a refund

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PENNY WRIGLEY

Aug 8, 2023
0

I ORDERED A 12 NUGGETS ASK FOR MASH/GRAVEY INSTEAD OF FRIES, I GOT FRIES. ASK FOR AND EXTRA MASH/GRAVEY AND JUST GOT MASH. THIS IS LIKE THE THIRD TIME THIS HAS HAPPENED. THE RECEIPT IS RIGHT, BUT THE WORKERS THAT PUT THE FOOD TOGETHER DOES NOT KNOW HOW TO READ THE TICKET. IWOULD LIKE MY MONEY BACK.

RESTAURANT #G135785 TICKET 1786

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Denis Pacheco

Aug 7, 2023
0

seat had a nail sticking out and ruined my new Levi jeans. I told the clerk and she clearly could not be bothered and didn't even block the seat with the nail in it. Good thing it wasn't a child wearing shorts that sat on it. this happens often ????

please call after 3pm EST. com

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Emily Bowens

Aug 7, 2023
0

Food not hot, just throwed in box with no care. nuggets hard and fries not fresh. Really the entire fill up box was not fresh. would not answer phone when i tried to call back. tried 2 days in a row.

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DonAld

Aug 7, 2023
0

Against my better judgment of ordering food from kfc as they always short something. Once again my two peice meal only got one side order. Every friggin time. I’ll never go back. Stupid POS employees are eating my hard earned money.

Happens every time I go there. Same employees. Never get dealt with. location magnolia st garden grove. 6pm sunday aug 6th. Big guy at drive thru. Cacasion. I’d fire everyone. This is three times in a year. Months apart. I imagine they do this constantly with those odds

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Peggy J Andrews

Aug 6, 2023
0

I TRIED to order a bucket of chx! Was given a meal after being asked do I want my food or NOT? As in the drive thru, obliged. NO RECEIPT!!! Curbside offered a free lg side for a cigarette?!!!! I am 64 yrs old have loved KFC ALL MY LIFE, NVR HAVE I EVER GOTTEN DRIED OUT CHX BEFORE!

Aft a few hrs decided to call complaint dept, Murtland Ave, Washington, PA DID NOT FOLLOW UP. I WANT NO VOUCHER, AS NO RECEIPT UNTIL NEW MGR WILL NVR RETURN. MY DEBIT CHARGED $29 FOR A MEAL NOT WANTED VS A BUCKET OF CHICKEN?!!!

PLEASE REFUND MY DEBIT CARD

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Winsome Mellis

Aug 6, 2023
0

I placed an order using the Uber Eat app, ordering 2 boxes of three pieces chicken, I only received 1 box of three pieces. I'm still waiting for the other box of three pieces for which I was billed $39.04 and did not received.

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Jason Mendenall

Aug 6, 2023
0

Kokomo Indiana store is filthy. Bathrooms are disgusting and the restaurant floors and tables were not up to par. They were broken in the floors. Were very slippery like there was grease or something on the floor. The computers were not cleaned.

The table was not cleaned. Poor condition need to do better

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Lisa Stromgren

Aug 6, 2023
0

An employee from last night 08/05/23 from the KFC in Grand Forks North Dakota and older guy dark hair with facial hair and grey in it was very disrespectful and yelled at me and a couple other people that I was with. Got very rude and loud with us. Through the door dash order out at us and told us not to come back again

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William Hays

Aug 5, 2023
0

First of all when we get there we sat in the Drive-Thru for like 10 minutes before they even came to the intercom then after you went to the drive-thru we had to pull over and sit for another 20 minutes on top of that but 30 dollars I didn't get eight pieces of chicken I got six pieces of chicken and everything was gross and cold I really would like my $30 back

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Mary Wentworth

Aug 4, 2023
0

Wanted to order chicken and nuggets family meal and waiting for 15 minutes for anyone to actually notice i was there was told that was online only so i stood in line and ordered online but then could not pay with cash. Got in my car and went through the drivethru to order. 00. Worst nuggets ever.

For the price i was expecting nuggets that were bigger than quarter size and not dried out. Asked for dipping sauce and when i got home there was no sauce. Very dissatisfied!

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Steve Neiden

Aug 4, 2023
0

Problem is KFC in Newton,NJ. Went in a few days ago and ordered the nugget meal. Chicken was dry and very chewy. Spoke to the manager, hispanic lady, told her my issue, she threw money on the counter and told me to go.

This lady does not deserve a management position. With her attitude I wouldn’t let her deal with customers. Maybe this is why there is a 1 1/2 stars on Yelp. I suggest someone read what your customers oto say about her.

I will never eat there again.

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Deborah Glass

Aug 3, 2023
0

Once again we had an awful experience at the KFC in Washington PA. We wanted a 20 PC fill up meal extra crispy . An extremely rude employee told us they had no extra crispy chicken left and were not making anymore.

This was at 630 in the evening. This is the last time we will visit this location. We will drive the 15 miles extra to go to Canonsburg PA where food is always in stock and employees are nice

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C. Melton

Aug 2, 2023
0

On Sunday, 7/30/23, I went to the KFC on Cumberland St. in Lebanon, TN. I placed the order at 2:35 PM. When I sat down to wait for the order, I noticed 7 groups of one to four people waiting for their order.

However, the drive thru customers seemed to have no problem getting their order. ) I received the order at 2:53 PM. The bar for the drink fountain was completely covered with multicolored liquid and wet napkins. As a separate issue, KFC's idea of a nugget is some sort of cruel joke.

The nuggets looked like they should be placed on a cracker and served as hors d'oeuvers. ] On Monday, I went to KFC's website to submit this complaint. After locating the "contact us" screen, I filled in the form to describe my experience.

However, hitting the send button did nothing, The form was not…

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Nina Bartlett

Aug 2, 2023
0

We were there at 7:30pm on 8/1/23 and wanted to order 3 large family meals. They said they didn't have enough chicken for our order so we had to order something else. Then we had to return because they didn't give us our gravy.

Why wouldn't kfc have chicken for our order?

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Kathy

Aug 2, 2023
0

I ordered a 8 piece bucket meal. The chicken was dry and nasty like it had been sitting there all day. Three of the employees were outside smoking talking about how much they were drinking at the front door. The manager needs to address this( unless that was the manager) as it is not good for your customers.

I drive 30 miles to get my KFC and this time I was very disappointed.

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Barbara Stokes

Aug 1, 2023
0

I visited the Clemson Road, Columbia SC location around 3:15 PM on 8/1/23, using the drive thru. 00 fill up (the one advertised with the nuggets, fries, etc), and a side of Cole slaw and the newly advertised blackberry pie.

00 fill up comes in was not used, therefore, we did not get any sauces. naturally! I am very disappointed with quality control at your Columbia SC locations I have visited. 00 at your restaurant and I would like a complete refund (a coupon will be acceptable), as soon as possible.

Thanks in advance for your time.

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Wyteanna freeman

Aug 1, 2023
0

Hey my name is Wyteanna freeman I work at Kfc ln charlotte Nc I’m a shift manager there I was reaching out on the behalf I have 2children a son and a daughter and I also have to call Uber sometimes to get to work and also sometimes I have to bring my son with me to work with me into his dad or uncle gets off work and

I also have a issue with trying to commute to that location the manager refused a transfer because she doesn’t have managers but that’s not my fault I really don’t have transportation because the doctor wrote me out that I can’t drive right now so I have to call me a ride or tell my family to pick me up and drop me off I’ve been promoted since February after a fight that broke loose in Kfc and

the manager still had her job and the other manager got fired but it was wrong…

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Kay

Jul 31, 2023
0

This place is Sad. 4914 W. Main Street in Belleville. They have you sitting on the lot waiting for food an it Drive thru. Why go threw Drive thru a they make every one Pull over an it take them bout 15 min.

Just Sad I will never go back. Service is just sad am Employees. Bring out one customer order an have 5 cars waiting. Shut that MF down

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Chaudary Abdulsamad Arain

Jul 31, 2023
0

I ordered From KFC on Sunday,Meal was not Hot and fresh...the delivery is also late after 1 hour. After 12 hour KFC contact me and asking me about food complain I would say that food is not fresh and not hot so he can't response me and no replacement from KFC!!! 03232441737

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Yvette Jefferson

Jul 31, 2023
0

I hope this to the right person on hand. I am a customer at the Osceola, Arkansas KFC. I and others are very disturbed about the sinkhole they have at the restaurant. It has been there for quiet some time now.

I was there on July 21, 2023. And my front end was almost torn off from the hole. I ask that someone look into this because it has gotten really bigger and deeper.

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Nora Hobson

Jul 30, 2023
0

I have to give it a 1 star because I can't do zero. Waiting on Doordash order and no one has acknowledged me. There were 2 other people waiting as well not being acknowledged. Called the store number twice because they hung up on me the first time. This is so unacceptable.

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Barbara McKillips

Jul 30, 2023
0

July 4th 2023, my brother In-law, one line, put an order in for 2 buckets of original chicken at your Rockville square store in lancaster Pennsylvania. When he went to pick it up, he was told at the drive in window.

Oh, we don't have any chicken. I'm sorry, excuse me, but, you could have called him and told him, and if you didn't have any chicken, then why were you open? And why did you take the order online for.

if you got kids running your store? You got a problem unless of course your manager is a kid.

Also, then your screwed trust me. Even when he tried calling no answer.

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David W

Jul 30, 2023
0

I just had one of the worst meals ever at KFC. The chicken I had was burnt, the fries I ordered turned out to be mashed potatoes. I’m not sure what you can do to improve service at this location.

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David W

Jul 30, 2023
0

I’ve just had one of the worst meals at KFC. The chicken I had was burnt, the fries I ordered turned out to be mashed potatoes and they had no coleslaw. I’m not sure what you can do to improve order taking and food quality

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Sonia May Harris-Wilson

Jul 30, 2023
0

On Saturday 29th July 2023 around 7pm, after buying a 21 piece meal and extras I requested three extra containers to share food for a party of 12. Having explaining to young man, he informed me of the need to pay for containers of which I asked where does it says on the information board informing us of the cost.

He then refused to give me the containers. I was now very distressed as I needed to eat after waiting over an hour.

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Tonya

Jul 29, 2023
0

Hello my complaint is my food should be ready at 3:15 by the app I ordered online 8 piece hot and spicy dark meat I did not receive my order until 3:55 I also order four biscuits on a separate order that was hard and cold the employees there are very unprofessional I like KFC but I would not be going back to that KFC at 2055 Frayser Boulevard and plus dark meat is legs and

thighs not leg thighs breast and wings then they get mad because you tell them you don't eat breast not going to happen again cuz I'm not going back there and it's okay to play music and your business but they're not at a club they at work also this is my first complaint I've been going this KFC a long time long time and

I have never had a problem before until now

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Marilyn Fishman

Jul 29, 2023
0

On Wednesday July 26th I called our newly opened KFC (4081 S State Rd 7,Lake Worth Fl. 33449) I wanted to call in a order for a luncheon I was having at my home. The phone rang quite a bit before any one answered, when someone finely answered they were not capable of taking a phone order and said i needed to come down to place a order. Which I did.

I was ordering the (SPECIAL OFFERS) 8pcChicken +8Tenders Fill up which included 2 drums,2thighs,2breasts,2 wings + 8tenders.

Also included was a large Mashed Potato & Gravy, large Fries, Large Slaw & 4 Biscuits. 69 Tax. I explained that she was over charging me & she said the machine was she wasn't. She placed the order from my phone which clearly had the price & everything included.

She said my only option was to cancel the order which was…

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amiee

Jul 29, 2023
0

No stars ... the worst store Manger at KFC you don't leave a employee by themself especially if you have a rush of people come in and drive thru. Encourage your employees not set them up for failure... Espeacially oue youth Work as a team I'm very sad for that employees who are not getting trained the proper way Sincerly , Anonymous

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Irma

Jul 27, 2023
0

I ordered from the drive through window food for four people the 8 pc bucket of chicken that came with biscuits mashed potatoes and gravy and an extra macaroni.

Once home eating the chicken was old (more than 2 days to a week) and dry considering we ordered the original recipe that usually comes with dripping tasty skin. It was barely warm from sitting under the lights. This was the worst chicken I've ever had, seen or eaten!

I was looking forward to the coleslaw but it didn't come in the bag. Which is a good thing because if it was a week old I would have gotten food poisoning!

The biscuits were so dry and old we literally banged it on the wooden table and it didn't fall apart, it was solid as a rock! I'm certain they were at least a week old as well. How are we supposed to enjoy this?…

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Nathan

Jul 25, 2023
0

Never received my order properly both times it was wrong, I left a review with kfc but I guess they are too busy to help anyone period

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Brittney Fernandez

Jul 25, 2023
0

When we entered the restaurant, we noticed that the employees were not very friendly and seemed like we were interrupting them. After placing our order, they forgot to include the biscuits and the fries were old. When we called the store, we had a hard time getting in touch with the manager, who eventually answered and had an unprofessional attitude.

She claimed that the oven was broken, which seemed ridiculous since we paid the full price. We were disappointed with the service and will not be returning to this location again.

However, we must give credit to the cook who tried their best to prepare our order.

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Belinda Lou Grice

Jul 24, 2023
0

I added a cake at drive thru black lady made a big deal ...( Dajashia ) listening to her and someone else saying I wouldn't do it .. don't do it...stuff like that shit...I gave her a tip and told her hope that makes her feel good FOR TREATING PEOPLE LIKE SHIT.......VERY RUDE....

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Cornell James

Jul 24, 2023
0

My name is Cornell James and I ordered some chicken for pick up and my car would not start kfc told me since I can't pick it up the order was canceled and I can't get any food and no money either so if you think that you can treat a retired disabled veteran any way you can get the lawyers ready

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Angela Balestino

Jul 24, 2023
0

We went to KFC on Saturday, June 22, 2023 at 915 Main Street, Suffolk, Va. 23434. We wanted two large buckets of chicken and 2 large coleslaw for a party we were hosting. 99 for a 12 piece chicken. 00 for 2 12 piece chicken and 2 coleslaw.

I have always liked KFC but this was absolutely ridiculous. I doubt I will return. What a disappointment.

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Penny Barnes

Jul 24, 2023
0

We had the worst experience at KFC 6113 Hickory Flat Hwy , Canton Ga. 30014!!! We ordered extra crispy chicken and we got Original the cream Potatoes was cold and we ordered a lg Mountain Dew and got up to window and they informed us they was out !

When we went to pay girl at rester couldn’t speak good English and couldn’t count change !!!! Tried calling them for two hours no one even answered!! So needless to say we had to go get dinner somewhere else!! We will never go there again!!!

We love KFC but this experience has left a bad taste in her mouth!!!

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Jaanna

Jul 23, 2023
0

This place never has any food! Doesn’t suppose to cle until 10 but closes at8:30 ! Accepts crubhub orders but when u come to pick up your food you get bad service and leave hungrier than before you came !

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Estrellita Ybarra

Jul 22, 2023
0

I was cussed at and and threats were made to me aside from that police were involved because of the lady her name is Glenda was very rude and made harsh comments towards me and my family and it all happened at drive thru

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Debra

Jul 21, 2023
0

I was in store #D212050 address is 6755 W Peoria Ave and on 07/20/2023 I walk in and it large rapping music playing so loud no manager was there and the person who took my order was so hi he could barely take my order I think y’all should look into this matter also several people left out that what I call bad business I hope something be done on this matter make me not want to go in there every again

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Clyde Manning

Jul 21, 2023
0

Reference: KFC at 8950 NE 23rd St, Oklahoma City, OK 73141

I wrote a complaint on this restaurant several months ago, but I broke down and visited the referenced location, hoping that the service had gotten a little better. I have been a avid customer of KFC for decades, but I have lived in other parts of the country. I moved to the Oklahoma City area a few years ago and been grossly disappointed with the quality of the KFC restaurants in this area. I went to the referenced location tonight and was immediately subjected to a woman taking the orders who kept insisting that KFC did not carry 4 piece chicken tenders, even though it is plainly listed on the lighted menu board in the drive through. She finally listened to my words and relented that there are 4 piece chicken tenders available.…

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Glen Ritz

Jul 20, 2023
0

KFC in Franklin Indiana is the mash potato and gravy come with a 8 pic dinner. Or is it a side dish. And when their out breath meat they gave me two wings . I was mad but not a thing I could do. I left the lot.

They said I should have look before I left the lot.

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Uma mariya

Jul 19, 2023
0

Maine ek order online place kiya tha ye mere sath 5 6 baar ho chuka h swiggy se order kiya tha prepaid But deliver partner ask me to cancel the order and give me cash esa aapke KFC restaurant's (Delhi ncr .nfc.kalakji .nehru place) in sab jagah jyada ho raha h aap log orders per dhyan kyoun nahi dete ho

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Deborah

Jul 18, 2023
0

I was coming through Gulfport, Ms just got off a long flight and was hungry I stopped by Kfc at 12208 Highway 49 restaurant #L775083 Those are the rudest people, and serve food that has been sitting all day I didn't check my food until we were back on the road the only thing we were hot was the biscuit and that was cause I had to wait 15 minutes for it, I got a 3 piece crispy which was almost 13 dollars I was very unhappy and

still hungry cause the chicken was so hard I couldn't eat it. They have to do better are you are going to lose customers

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Katrina Blackmon

Jul 18, 2023
0

I ordered two Classic Chicken Sandwich Combo's. They had me to pull in a parking space and wait a few minutes for my food. Well when I got to where I was going to eat the chicken sandwich It was as hard as a brick!!

We didn't enjoy them because when chicken is fried to hard it's not very edible!! I was very disappointed!! This was Restaurant #L775094 In Hernando,Ms!!

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Ted Dempster

Jul 18, 2023
0

Very very disappointing! Order was not correct and no where close to add. You should be embarrassed! So sad!

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Patricia Chapman

Jul 17, 2023
0

Ordered online for a pick pickup. Found restaurant door closed. Sat in drive through for fifteen minutes. Was late getting back from 30 minute lunch hour. Please let customer know if quick pickup is unavailable. Otherwise, the customer will suffer a time crunch and potentially be unable to eat.

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