Kara Ashton
My food was cold and the mountian dew was nothing but soda water
KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.
Common Issues
My food was cold and the mountian dew was nothing but soda water
The chicken was very very dry.
Was at the Milan IL location on Wed Aug 23, 2023 around 4 pm.
Ticket number 3455.
Extremely hot outside & the Air conditioner wasn't working.
VERY UNCOMFORTABLE!
No signage to warn us.
We would not have eaten there if we knew.
We were only ones in dining room yet there were at least 3 tables that needed cleaning.
Bathroom floor is so full of grease buildup was very slippery.
VERY UNSAFE.
If you are not going to maintain the restaurant why don't you shut it down?
I doubt we go back there again.
Complain On Carolina Beach road I received a texted from your female manager talking junk about some he say she said she heard from her other employee Elijah p.i came in to speak with Elijah I was very disrespected by mont Everytime I come here he talking to get my girlfriend number very disrespectful to employees and customer.telling me to get out of the store and I'm asking him why they talking junk in here about customer.my feelings hurt and I always hearing drama from the location.u can email at any time to get a better understanding whats happening with yoyr company when head bosses not around
I just wanted to let you know your store on South west 9t street does not have your standards .
The biscuits are hard as rocks the fries are always cold the nuggets are so hard and small you can’t eat them.
We thought yesterday we would give them a try with your new big box we ended up throwing it all away.so sad it was our chicken to go place.
We will not go again.
Had lunch at the new location in Murray Kentucky on Saturday.
The lady behind the counter took our orders and didn’t bother to ask any of us if we wanted to upsize our order.
She did it automatically and never said a word.
I didn’t complain in the restaurant but couldn’t figure why my meal that was listed at $8.
89 ended up costing $12.
06.
She did that to everyone that came in behind us and finally a family called her our on it.
I think she should have asked before doing it Thank you
Ordered 3 meals at the same time 2 of us got our meal the third came after the 2 of us was all done eating, one meal was just 3 PC chicken tenders they were about the size of my finger and they cost 8.
69, no meal just tenders, the gentleman. that was in front of me still didn't have his meal when I finally got our third meal.
We were at the keene nh restaurant.
Terrible service .
I spent $26.
00 for the new box in Lemoyne Pa.
The whole box was dry like it has been sitting under hot lights. #H730050 store number.
I haven't been to KFC in a year.
I guess this is why.
Went in at 8 pm and they was out of chicken and they don't close until nine am.
6/13/23 I entered the lobby of the 61st street location in Galveston, Tx, and was admonished to get out immediately.
The reason was lack of staff.
Since the lobby had about 6 or 7 people in it, I told him I was in no hurry and I would wait.
The employee then physically forced me out the front door and locked it.
I was humiliated and shocked.
Been a restaurant mgr. for years... never heard of such behavior.
Thought about calling police, but didn't l.
I know I'm just one 66 year old man, but you've lost my business forever.
For crying out loud he forced me out the door, when I'd done nothing wrong.
Good luck.
Date of visit: 8/12/23 Sat.
11:21 AM
Store # G135018 11560 W.
63rd St.
Shawnee, KS
Not a busy time.
Dining area-filthy.
Table tops -filthy.
Seating-filthy.
Greasy floor.
My complaint is that your store in Lagrange Kentucky.
There's a guy that works there with the name of Eric.
Went through the drive-thru Sunday night and had interaction with this Eric.
The order seemed a little high so I asked if the price was correct.
He proceeded to tell me that he couldn't pay for my meal that he's already paid for two meals tonight and was real sarcastic about me asking him if the price was right.
He was very insulting and didn't seem to care about my question, just kept on with the sarcasm.
I gave him a dollar tip and told him it was for his sarcasm!
I will also be calling your office to talk about this.
On Sunday, 7/30/23, I went to the KFC on Cumberland St. in Lebanon, TN.
I placed the order at 2:35 PM.
When I sat down to wait for the order, I noticed 7 groups of one to four people waiting for their order.
However, the drive thru customers seemed to have no problem getting their order. (If I had not started drinking my soft drink I would have asked for a refund.) I received the order at 2:53 PM.
The bar for the drink fountain was completely covered with multicolored liquid and wet napkins.
As a separate issue, KFC's idea of a nugget is some sort of cruel joke.
The nuggets looked like they should be placed on a cracker and served as hors d'oeuvers. [A trip to Hardee's to see what a real nugget/tender looks like would be time well spent.] On Monday, I went to KFC's website to submit…
We were there at 7:30pm on 8/1/23 and wanted to order 3 large family meals.
They said they didn't have enough chicken for our order so we had to order something else.
Then we had to return because they didn't give us our gravy.
Why wouldn't kfc have chicken for our order?
I ordered a 8 piece bucket meal.
The chicken was dry and nasty like it had been sitting there all day.
Three of the employees were outside smoking talking about how much they were drinking at the front door.
The manager needs to address this( unless that was the manager) as it is not good for your customers.
I drive 30 miles to get my KFC and this time I was very disappointed.
Never received my order properly both times it was wrong, I left a review with kfc but I guess they are too busy to help anyone period
When we entered the restaurant, we noticed that the employees were not very friendly and seemed like we were interrupting them.
After placing our order, they forgot to include the biscuits and the fries were old.
When we called the store, we had a hard time getting in touch with the manager, who eventually answered and had an unprofessional attitude.
She claimed that the oven was broken, which seemed ridiculous since we paid the full price.
We were disappointed with the service and will not be returning to this location again.
However, we must give credit to the cook who tried their best to prepare our order.
My name is Cornell James and I ordered some chicken for pick up and my car would not start kfc told me since I can't pick it up the order was canceled and I can't get any food and no money either so if you think that you can treat a retired disabled veteran any way you can get the lawyers ready
We went to KFC on Saturday, June 22, 2023 at 915 Main Street, Suffolk, Va.
23434.
We wanted two large buckets of chicken and 2 large coleslaw for a party we were hosting.
Upon arrival the cashier told my husband you cannot just purchase chicken so they charged him $25.
99 for a 12 piece chicken.
We got 2 12 piece and the coleslaw, you would think they would not charge for the coleslaw since we paid for 2 12 piece meals but didn't get a meal, after it was all said and done we paid close to $70.
00 for 2 12 piece chicken and 2 coleslaw.
I have always liked KFC but this was absolutely ridiculous.
I doubt I will return.
What a disappointment.
We had the worst experience at KFC 6113 Hickory Flat Hwy , Canton Ga.
30014!!!
We ordered extra crispy chicken and we got Original the cream Potatoes was cold and we ordered a lg Mountain Dew and got up to window and they informed us they was out !
When we went to pay girl at rester couldn’t speak good English and couldn’t count change !!!!
Tried calling them for two hours no one even answered!!
So needless to say we had to go get dinner somewhere else!!
We will never go there again!!!
We love KFC but this experience has left a bad taste in her mouth!!!
This place never has any food!
Doesn’t suppose to cle until 10 but closes at8:30 !
Accepts crubhub orders but when u come to pick up your food you get bad service and leave hungrier than before you came !
I was cussed at and and threats were made to me aside from that police were involved because of the lady her name is Glenda was very rude and made harsh comments towards me and my family and it all happened at drive thru
I went to KFC on July 15, 2023 .
I ordered two Classic Chicken Sandwich Combo's.
They had me to pull in a parking space and wait a few minutes for my food.
Well when I got to where I was going to eat the chicken sandwich It was as hard as a brick!!
We didn't enjoy them because when chicken is fried to hard it's not very edible!!
I was very disappointed!!
I spent almost $20.
00 on two combos that I felt like I threw my money away on.
This was Restaurant #L775094 In Hernando,Ms!!
Very very disappointing!
Order was not correct and no where close to add.
You should be embarrassed!
So sad!
Ordered online for a pick pickup.
Found restaurant door closed.
Sat in drive through for fifteen minutes.
Was late getting back from 30 minute lunch hour.
Please let customer know if quick pickup is unavailable.
Otherwise, the customer will suffer a time crunch and potentially be unable to eat.