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KFC

2.0
1,321 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Donald L Swain

Feb 21, 2022
0

Yuma Arizona foothills store 2 weeks in a row we have went. Last week they had no chicken at 5 pm ask about wait time they said they were notaking any more. This week we ordered a 10 piece feast the guy who didn't give us a name did not have a clue what the menu was didn't ask what kind of chicken when we got to the window he handed out a medium drink argued with my wife about the 1/2 gallon that comes with the feast until I got out of the car.

I ask for a manager and was told no because she was busy. We will Never return to that KFC we were there at 501pm on 2/20/22

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Paula

Feb 20, 2022
0

Disgusting store. Exceptialy young counter assistant rude cleaning tables and straight into (without Han washing ) bagging my food. So apathetic to my needs

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lumus vick

Feb 17, 2022
0

On February 17th 2022 at about 4:10 pm: I purchased one large cole slaw at $4.66. I asked for my receipt because I used my Debit card. I was told no receipt because they did not have any paper. I told the young lady that this is messed up and driveway. The location is Jefferson Davis Hwy in Beech Island SC.

Thanks, S Vick

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Marilyn Mueller

Feb 12, 2022
0

On 2/9/22, I treated my 91 yr old mom to lunch at KFC. Ticket #4133, 11:31 am, G135786 4 270 4133 We both ordered the 3 piece combo. They said we would have to wait 8 minutes because the original batch was not done We didn't want to but told them we would wait because we wanted the original recipe.

We waited 22 minutes before our orders were ready. There was no apology for the long wait or any compensation for our wait. Customer service was very poor. I ordered 2 thighs and a leg - the leg and one thigh was of normal size and shape.

However, when I picked up my 2nd thigh, it was ridiculously small and I knew it was not right. I took my tray back to the counter - talked to Cassandra, a clerk. I was not upset or loud or rude in ANY way.

I just showed her the order and asked if they could…

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Vicki Hooley

Feb 10, 2022
0

Went to the Three Rivers Mi KFC and they messed up the order which wasn't found out till almost home. When I went back she was awful and she flipped me off!! Disgusting behavior!!! Won't be giving them my business again.

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Shkelqim Kurtaj

Feb 1, 2022
0

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe. I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair.

I left it and continued with the mix bucket and it was the same but I ate the hair. -I had alimentary poisoning (doctor paper) and acute gastroenteritis. -Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.

- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad. *General Manager of KFC Albanian (Global Fast Food Albania), Mr.

Agron Disha said this wasn’t possible,…

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Shkelqim Kurtaj

Feb 1, 2022
0

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe. I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair.

I left it and continued with the mix bucket and it was the same but I ate the hair. -I had alimentary poisoning (doctor paper). -Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.

- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad. *General Manager of KFC Albanian (Global Fast Food Albania), Mr.

Agron Disha said this wasn’t possible, meanwhile manager of the…

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Ty

Jan 24, 2022
0

The KFC on Central Ave. In hot springs, Arkansas. The food was terrible, dining room was thirty, bathroom stink, paper on floor, toleit was nasty. 00 for me and my husband to eat lunch. This was the awful food, this location needs to b cleaned up asap.

And the woman who waited on us was very snotty. Plz clean this location needs to be done something with. I'm an disgusted customer who won't b back,. And I will tell everyone that ur store is aweful

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Joyce Dobbins

Jan 18, 2022
0

we arrived 10 min early , he stood at the door 15 min knocking, noone comes to the door. So we drove around to the other side and knocked, noone comes to that door either! then she ask " are you here for the interview"'?

My son responds " Yes". this is so unprofessional! She act as if she didn't care that he was there for an interview!! Then she gets out the car and go inside without saying anything until I asked is she the manager !!!! This is just ridiculous!!!

Everyone's hiring BUT look at the attitudes and treatment we encountered with this " MANAGER" !!! It's a turn off!

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Janie William

Jan 11, 2022
0

2 weeks I have gone to get food No ice broken machine No biscuits broken oven for 2 weeks Staff is frustrated cause they can’t do anything

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Tasha Armstead

Jan 4, 2022
0

I was given old chicken and refused to give my money back and said the chicken was not old .all the best was falling apart and the manager was extremely rude...I want my money back never have I been served food like this I spent 45 dollars on garbage..I WANT MY MONEY BACK

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Mark Ahrens

Jan 3, 2022
0

I tried to order three items they did not have. They were white meat chicken, mac, and diet soda. So I ordered pcs of dark meat chicken and mash and gravey. When I got home I did not have gravey or a spoon or fork in bag.

I called the manager and told her and she said what do you want me to do about it? I said you tell me. She said to drive back down and she would give me the gravey. I was home and not driving back 6 miles round trip not worth my trouble for their mistake. Bad management!!!!

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Ajo Antoney

Dec 28, 2021
0

I visit Oasais mall Kfc After booking cinima tickets I need to oder Kfc but one of cashiers called Ruth angry to me because I don’t have change than I cancel my Oder please don’t treat other customers like that if he doesn’t have change also Thank you kfc

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Lee croes

Dec 21, 2021
0

There were no chicken strips no wings no mashed potatoes no biscuits and the service is below parr. Been like this for the last 2 years

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Kristopher new

Dec 14, 2021
0

I ordered on the new app. Order #2845828 was a Big waste of time or maybe its just the crappy store by my house located at 6028 Stage rd Bartlett TN 38135. Ordered at 628 pm. App said it would be ready by 633pm.

I arrived at 642pm only to have to wait 20+ minutes in drive thru (because the lobby was closed) only to be told i had to park and wait another 15 minutes because they couldnt make my order until the knew i was onsite. (Totally defeats the purpose of skipping the line to get it finger licking quick) so after 20 more minutes waiting in a parking spot i banged on the door and was told they thought i drove off.

So i then had to wait more time for them to make my order. Then it was wrong. I finally got to go inside this time and the lady in the back started getting smart (i guess…

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Sierra Whelan

Nov 29, 2021
0

Ordered with a very rude person at speaker then was given the completely wrong order. When I went back to have them fix it they told me I was in the wrong that the K7 did not come with popcorn chicken, when I asked why is shows this on their menu outside they gave me attitude about how I was wrong. They also gave me the completely wrong sides with my order and were extremely rude about the whole thing.

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Debra Santos

Nov 2, 2021
0

Hello, I am current at KFC I’m Lancaster California on Avenue J and 20th East. I just recently experienced the absolute appalling service! I ordered one of your Classic Chicken sandwiches and a Spicy Chicken Sandwich. As I drove thru to the window to pick up and pay the cashier did not acknowledge me, for one. She took my money have me my change without any acknowledgment then she slammed the window. When she handed me my order the burgers were cold! I asked her if I could please have hot burger stand she told me it would be a 25 min. Wait! I’ve been waiting for over 25 min. I called customer care and they said the only thing they could do is report the matter. This KFC doesn’t answer their phones. Please help this frustrated customer.

Debra Santos

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Juan Guerrero

Oct 26, 2021
0

I went to the Paso Robles KFC on 2405 Riverside dr. I went around 7:40 pm and I was told they had run out of chicken! Me being a former employee at KFC it seems like they either were actually out of chicken which seems like a manager not doing their job or they took it upon themselves not to make chicken before closing. I read a lot of negative results but still gave it a shot and I was disappointed. I just thought you should be aware of this incident.

Thank you

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Carol

Oct 18, 2021
0

KFC - 1133 North Telegraph Rd., Monroe, MI #D501001 This is the service I received on the last 4 (in a row) visits. This is unacceptable!

9/11/2021 – I ordered a 12-piece chicken tenders and was missing 1. 10/02/2021 – I ordered a 16-piece bucket and was missing a thigh and a wing. 10/13/2021 – I ordered 2 Classic Chicken sandwiches. When I got home there was a few ‘drops’ of mayo on both sandwiches. 10/17/2021 – I ordered 2 Classic Chicken sandwiches with extra mayo. I got 2 sandwiches with NO mayo. Are they having a mayo shortage? It was understood what I wanted because it was on my receipt.

Seriously, these employees should be trained to count to at least '16' and they need to be trained to comprehend what the difference is between 'EXTRA' mayo and 'NO' mayo. Employees want $15 an…

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Hege Gilman

Oct 9, 2021
0

Called to order pick up at wauchula fl. Was told had to order online after arguing and to call back if any problems. 49 out of my card. We called 19 times nobody answered the phone. When we came down and told them about the problem they said they can't do anything about it.

Last time we will ever order there.

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Brittany Orduna

Oct 6, 2021
0

To Whom it may concern:

KFC Vernon Hills IL service on 10/6/2021 at approximately 1220pm.

I was very dissatisfied with my service today at this location. I was helped by manager Dalia. I went to the drive though and ordered two chicken little's with the Nashville hot sauce as a combo. I did not realize these sandwiches come with mayonnaise and pickle when I ordered my food as it was not stated on the outside menu either. When I picked up my order before leaving, I realized the sandwiches had these condiments added, at this time I asked manager Dalia if I could give back the sandwiches, she just gave me and have them remade without the condiments. She instructed me that if I wanted new sandwiches, I would need to pay again even though she had just given them to me. I explained to her as…

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Verla Zellars

Oct 3, 2021
0

I live in Thomasville Ga around 1pm me n my grandson went into the restaurant there was 1man he was eating we were at counter to order we stood there several minutes no one ask to help us employees walked all around us with there head down trying to let us know that they didn’t want to help we stood there for at least 15mins with no can I help u I told my grandson that we would go elsewhere that’s my complaint

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Yolanda

Oct 2, 2021
0

I ordered the 8 pieces family treat and then they didn't give me the other side (wings) they put colslow inside the Parket for wings so that I could think its wings. I only realised when I got home

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Keisha wong

Sep 27, 2021
0

I went to the drive thru and order two meals with a breast mashed potatoes a drink and a cookie ! They gave me original chicken and I asked for crispy the potatoes were watery the biscuit was hard and the chicken tasted like old nasty cooking grease you could of squeezed some grease out the chicken it made me and my daughter sick to our stomach it was horrible and money wasted.

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Houston Petty

Sep 26, 2021
0

Went to pickup order and they said it would be ready soon. Stood in table area and could see in back. 15 min went by and they said it would be ready soon. Waited another 10 min and asked again.

They pulled it from warmer and gave to me. They were very rude in actions and speech.

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jason carey

Sep 20, 2021
0

they are rude, incompetent and being a smartass.. I have to go back everytime to get the rest of my food.. they take forever getting your order because they are always playing around and are rude when you ask for condiments..

this is the Gautier, MS location

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Kenyetta Phillips

Sep 13, 2021
0

I was eating my mashed potatoes and almost swallowed a pin that was in the bottom of them thank god it was potatoes and I wasn’t chewing.I’m pissesd off and noone is returning my call I’m ready to forward this to my lawyers

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april griffin

Sep 6, 2021
0

I went to the store located at 2750 Duportail st. Richland Washington 99354 at 4:30 pm. I went through the drive thru and ordered a Classic Chicken sandwich meal large sized with a root beer and a small side of mashed potatoes and gravy and a small mac and cheese.

I got to the window and paid the young lady asked me to pull around to the front. I noticed that the truck that was in front of me they had already pulled to the front of the store. I know this happens to help with drive thru times and there was only 1 car behind me at that moment so I could have easily been left to wait at the window.

They then proceeded to pull the car behind me to the front also. So at this time we had 3 cars waiting out front for our food. I had a clear sight to the drive thru lane and watched for 15 minutes…

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Darrel Kern

Aug 31, 2021
0

The food last night was far from normal that we get there. We had 2 Pot Pie Fill Ups and both of them the crust was so dark that it was just short of being burned. The insides of the pies were dry like they had been sitting around for a while.

I also got a Famous Bowl Fill up and that was also dry. I ordered 3 biscuits and when I got home discovered they were not in the bag.

Dinner last night was a let down.

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Andrew August Kratz

Aug 24, 2021
0

, the lady at the window asked if I could pull forward into the lot. I was confused as I hadn't even paid yet. She asked if I had ordered 'x' (don't remember what the order she thought I placed was) and I knew it wasn't my order.

I had told her that was incorrect and then asked about the order with two number 17s which was my order. She then told me my total which matched the price she quoted me at the intercom. I handed her my credit card to pay for the meal.

THIS IS WHERE IT GETS SERIOUS: She appears to put my card into the machine - nothing unusual here. ) before handing my card back to me. She hands me the drinks and then has us pull into a space in the parking lot and later brings us the food, but without the straws for the cups.

My biggest concern here is that this girl…

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Beverly Miller

Aug 17, 2021
0

Bring back the rolls instead of those hard cold biscuits and bring back the potato wedges instead of those small fries, We are having problems eating at KFC in cabot,Ar because the food is cold and hard

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Kim Sanders

Aug 10, 2021
0

Placed an order for (2) 2 piece combos @ 8:17pm finally 901pm we get ours. Find out vehicles behind us getting their food & we know for sure it was chicken as well. Not organized @ all. Orders going out but not in order received.

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Synteria Leechong

Aug 3, 2021
0

The manager is very unprofessional to customers and staff.

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Trisha Mackin

Aug 2, 2021
0

We are sitting in the rain , while your store says they close at ten. The lobby was closed. All the enployees seemed to be hiding, the obviously dont want to sell your product. This locaton is 5682 transit road in Lockport ny, we saw several customers drive away. Are the hours changing? Signed loyal kfc fans.

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Sli

Jul 25, 2021
0

The service was horrible- food cold and tell me how do you open the butter packets??? Unbelievable! Haven’t been in ages and won’t go back ! The girls up front not customer friendly! I know help is hard to find but that was horrible ! KFC Claremont , NH

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Marc

Jul 18, 2021
0

07/18/21 @4pm—-Terrible drive thru service!!! It was blamed on being short staff, but service was bad pre-pandemic when they were fully staffed. Corporate should get involved to find a remedy to attract/hire better customer service oriented people. How long can we keep accepting the excuse of being short staffed.

When customer service is this horrible, it makes me think if food preparation is sub par as well.

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Mrs. Vogan

Jul 10, 2021
0

We have lived in American Fork for 30 plus years..a number of years back we had all of our grandkids here and decided to enjoy not cooking. Went all out...and oh boy was it terrible.

So after 2 plus years we decided to give it another try. Oh my goodness it was worse...the bucket of chicken was ordered crispy, and it was awful..looked like it was regular and rebreaded and fried again..smell was awful..the biscuits were dark brown... coleslaw was so watery...and potatoes had definitely sat and formed a paste top gravy... For our family that again was alit of money wasted...we will not ever be going back after our experiences...a real shame for sure.

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Shirl H

Jul 5, 2021
0

Went to the KFC on 12th Ave, Nampa ID used the drive thru, I ordered out to the window was pain and the food was flying out the window almost dropped it ! got home and this is the sad part the chicken pieces were so small cooked too long and dried out tasted like liver was the worst taste ever the coleslaw thick chopped with no sauce we rate this KFC 0

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Carol Owens

Jun 29, 2021
0

On Jun 28th at approximately 8;45pm I went to the KFC on Sheridan Rd in Zion, Il. I ordered a pot pie. When I got to the window, I paid for my dinner and 2 minutes later the manager came to the window to tell me that my order was given to someone before me.

She apologized and said it was a mistake and if I wanted a pot pie I would have to wait 20 minutes. She said I could order something else and I told her that I don’t have a menu and don’t know what I could order.

She said that she didn’t have a paper menu so she couldn’t help me with a different order. Since I don’t know what else I could order and the manager doesn’t know their menu I asked for my money back.

I asked her for the phone number of the corporate office and she told me she couldn’t give it to me. I asked for the managers…

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Tim Hope

Jun 22, 2021
0

Closed at 7pm due to staff shortage

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Vickie Ali

Jun 15, 2021
0

I purchased the chicken strips 3 piece meal thru the drive thru at your Dysart/Van Buren location today at approximately 1:15 pm I noticed that the chicken tasted old and had a bad taste. Chicken had a distinct smell and flavor when it’s bad.

My mouth and tongue are still tingly and I still have that taste in my mouth hours later. I couldn’t return as I was on lunch break. I thought you should know

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Pamela Higue

Jun 7, 2021
0

So I just went in a few minutes ago for a late lunch. I wanted the five dollar fill up and I was informed that you no longer have those. OK. So, I ordered a three piece chicken tender combo meal.

I didn’t want french fries, and I asked for honey for my biscuit. When I got home I opened my box, there were french fries and no honey. Didn’t really matter because the biscuit was like a hockey puck. It was hard as a rock. Must’ve been from yesterday.

The tenders were good but a little small. So basically I paid eight dollars for three pieces of chicken and a drink. This really is unacceptable. I can tell you with 100% accuracy that I will never go back. It was the KFC on South Memorial in Bixby Oklahoma.

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Gloria McNeal

May 31, 2021
0

Was not satisfied at all with the food I brought. Hard and expensive . Hot tenders were over fried could not eat. Chicken and mashed potato was nasty this was on 145 and Lenox. I live at 117 west 144th st. 2a ny ny 10030

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Kathy

May 24, 2021
0

Our chicken had feathers. Tried uploading a photo and site would not allow.

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Cheryl

May 23, 2021
0

I ordered 2-3 pieces of chicken with 2 sides and only got 2 pieces with 1 side. I didn’t get 2 breasts , potatoes with gravy and an order of fries. I got the drinks but not what I wanted.

It’s not the first time but it’s my last time at that store. The manager is a lying fat bitch

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Chris Powell

May 18, 2021
0

The wait in the drive thru is over 20 minute and that's just to make an order

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Tory Jackman

May 16, 2021
0

They were extremely rude and unprofessional. It was obvious they didn’t want to help me and just wanted me gone. I rarely have a good experience here.

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David Honnoll

May 9, 2021
0

Was told at drive through it wold be 45 minutes before chicken would be ready this was at 11:45 am also You can’t add one chicken breast at window very rude personel

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Michael jerrell

May 3, 2021
0

I came to kfc they had no line I go to place a order thru the drive thru and the woman tells me she not taking any orders due to shift change I ask how long before the shift changes the response “I don’t know “ but then I drive and park in the parking lot now they start taking orders after I leave my place in the line.

But ordered me to not block the speaker I responded by saying I’m waiting on the shift to change the lady Tells me I can’t sit there and wait on the shit to change just flat out rude and unprofessional in national food chain I’ll never come back I wish you all the luck with your current staff the time was 4:05 pm I’m submitting this review at 4:34 pm

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Jeffery Lee Jones

May 3, 2021
0

drove the two locations on 5 /2/ 21 never did receive chicken from KFC watched at least 25 year customers drive away that day at the two locations went to Church's Chicken received my dinner 1 hour later

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