KFC Complaints Continued... (Page 9)985+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??
We went to Waterloo NY KFC drive-thru and then drove 45minutes to our home only to find part of our order was missing. We called the store to report the mistake and we were told that because of the great distance to the store that we would be reimbursed the entire amount of our purchase in food credit by the store manager.When we went to the store later , we were told that because the store had made so many mistakes lately that they would not be honoring the fore-mention good-will offer,but only replacing the food that was missing .when I asked about the offer the other manager had made with us ,we were told rather bluntly that with was not their problem! All this was done in front of many other people waiting to order. I don;t believe this is what KFC had in mind when they trained their employees.This store WILL NOT get another chance to embarrass us again!!!
I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.
I am 60 years old and have eaten and enjoyed kfc for a long time. Now, suddenly , I can no longer eat it due to the fact that is way too hot and spicy.
did you change your original recipe. I have tried eating it with milk, bread and butter etc. My mouth is on fire. Others have said the same thing. what happened to my favorite chicken place.
Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.
yesterday i used a buy 1 get 1 free coupon at kfc big chicken marietta ga roswell rd. i was supposed to get 1 dark and 1 white piece chicken in ecah dinner. when i got home all 4 pieces of chicken were dark meat. i also ordered green beans with each meal but was given cole slaw instead. i love kfc and was dissapointed since i was trying to try your new white meat boneless chicken. i would like my money back 4.99 plus tax or another coupon to try again. thanks loyal customer barry kelly 404-316-9901.
This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.
I was in the Rockyhill CT KFC on Sunday Jan 6, 2013 we placed a order for a 12 piece Meal for 26.99 which should of had 2 mashed, 6 bisquits and a cole slaw, we only received 1 mashed first problem. Then we also ordered a 3 piece orginal recipe meal for 7.79 which we did not even receive. The only thing that was correct in the whole order was the 6 piece strips.
I called the Rocky Hill store @ 860-257-7255 and was told I could come back for what they forgot well I live at least 10 miles away so no to that. He then told me to just stop by sometime and he would give me a 3 piece he had logged me in the book well again and I am not over there very often so I asked that they credit my account and I was told they could not do that either.
This is insane not only did I not get what was ordered but now I spent 46.00 for something that we never received and my husband was so disgusted that we both did not even eat. I think this is ridiculios and I should be refund the whole meal I am driving back over there on my gas so I can get what they forgot to give me. Very Upset
I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.
So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.
A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.
So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.
Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.
I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.
I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.
I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.
My problem here is.
1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.
Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.
My daughters and I ate dinner at KFC tonight and were very disappointed in the service and the food on the buffet,the food was old and dried up,no fresh chicken or biscuits,no forks,napkins. Every time we needed something we had to ask and it seemed to bother the employees standing around doing nothing.For 23.00 dollars i think they could have done a better job,it was not busy at all maybe 5 other people in the whole place.We will not be going back!!!
I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.
My husband and I have lived in Ontario Oregon for the last three years, we recently visited the KFC there and were very dissatisfied with the Customer Service we recieved there. First of all I told one of the employees that the ice machine was broken, and he just blew me off, so I went back to the table to get my husband to try and get it to work, but he couldn't do anymore than I could with the machine. So to some up everything, we were unhappy when we left the resturant, and have Know plans to revisit. I think you need to revisit training employees, as they really don't understand how to treat their customers.
On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!
I never had a good experience everytime i go to KFC, the first experience i had that really pissed me off , i was given an uncooked chicken at the drive thru in one of the store in prince albert, sk (near days inn) We complained about it the next time we visited thier store but staff there they just listened & didn't do any action nor apologized. Today, may 5th 2013 12:40nn we happened to drop by again at kfc idlewyd dr in saskatoon for lunch, i didn't know that if you order a chicken meal they always cook a thigh & drumstick part but i wanted to have 2thighs so i asked if its possible to have it changed, the staff incharge in food prep sounds so rude, i just left the counter & didn't bother to get her name since i don't want my holiday ruined because of her but i can't let this experience pass without complaining. To kfc management, you should train your staff in giving your customers the excellent customer service we deserve, i have been a customer service oriented person for 8 years & i tell you customer service really matters.
I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!
I recently dined at manvers way KFC resteraunt in barnsley South Yorkshire we had to wait 15 minutes before we were served despite been the front of the que and once we had placed our order we had to wait a further 15 minutes t get our food which wasn't very warm when it was served to us due to the amount of time we had already had to wait we decided to leave the meals and go elsewhere
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today
Today May 3, 2013 at 6pm. The associate supervisor ( wearing red KFC T shirt) whose name was withheld to us by the store manager treated us rudely and disrespectfully. We had difficulty understanding each other regarding my order,so with an insulting demeanor she turn her back with her thumb pointed at me she shouted" Can somebody explain to this guy) then left" I felt stupid and illiterate with her action. I can speak and write in English very well. To help KFC maintain excellent customer service, i brought to the attention of the store manager( LIZA) the insulting demeanor of her supervisor and requested for the name of the associate in the red t shirt and the tel. no of KFC corporate she then said that she would talk to the supervisor concern. Instead of providing us the tel. no of the KFC corporate office, Liza instructed the supervisor ( red t shirt) to approach us while taking our meal. She us ask if she could talk to us to which i answered why? She then again turn her back to us and with both hands waving she said that's it. Meaning, were done. After our meal, i again talked to the store manager (Liza) for the name of the supervisor in red t shirt and the tel. no.of the corporate office to file our concern. She responded by saying that i sent her out to apologize to you but you simply responded with why? She then abruptly turn her back and left without providing my wife and myself the Tel. no of the corporate office and name of the person we would like corrected and trained on good customer service We feel that the responds and action of Liza is very unprofessional and below the standard of the customer service of KFC. ( Store#KO71098. 527 Franklin Mills Circle, Philadelphia. Tel 215 612 9096) Receipt ticket no.3896 6:00 pm. Thank you for your kind attention and more power to KFC
I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell
re KFC 405/407 Ashley road .Parkstone. On many occasions on visiting this outlet late evening during advertised opening hours on the front doors, to be told ,we have shut down the cookers ,and there is no food !!!! This is not an acceptable practice for franchise who rely on profit turn over to make money for their head office .
The closing hour is 12pm (midnight) , this happens at 11.15pm . Are the staff on a mission to point their customers to the opposition , California Chicken shops and so reduce profit ? When complaints are made , a blank look of disgust by the staff ,of how dare we ask for food in an out let that purports to be a food out let . May be they are on a mission to get this shop closed by lack of turn over .
I hope that you look into this matter ,and await you`r reply .
HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.
He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.
Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.
To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.
Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didnât take it and left it there only and asked the staff to eat it.
It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.
I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.
This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we werenât being served on time
For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.
The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion
I wouldnât trust any KFC outlet to serve me veg or on any words of KFC employee.
The store I am complaining about is on 8034 Greenback Lane, Citrus Heights, CA. I have been using this store for a couple of years but starting last year this store every time I order a couple of meals I always get home without a full order. In fact I have changed stores but unfortunate it is out of my way a few times so I use the Greenback store and again I get my order home and I am missing parts of my order. And to top it off they never give you a receipt so that I can call them. I am tired of going out of my way to get the rest of my order, and I want you people to punish this store some how. Also when I do go back to get my order they never offer me any compensation for my TIME. I also think the problem is that store, in the evenings, only seem to have young men working there who obviously don't care about your customers. I will be going to the other store from now on.
Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.
I visited the KFC 6625 victoria, montreal on thursday, I asked for 8 pieces of white meeat. I was told I canât have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Iâm paying for these items so I believe I can ask which part of the chicken I want!
I was told by tow girls from stuff .theirs name is Roubee n Laura I can have only 2 white then she went to ask her manager and she said I could have 3 white out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you canât offer them something because you have to keep it for other customers!!! Seriously!!! neither they dnt no how to talk with costumers , whatâs with the whatever you say attitude!!!
I am writting in reguards to a complaint made to me by a friend on my facebook. As well as from personal experience. My friend Susie Dudra Klee was at KFC today during dinner hours and was having the buffet with her mom when She seen this handicapped man in front of her. He was filling his plate just like anyonelse would with his favorite food macaroni and cheese when she spotted several employees and customers making fun of him behind his back and while he was in plain earshot . She proceeded to complain to the manager on duty when he commented to her that we was just being wasteful and shouldn't be here. He wasnt doing anything wrong except for doing what anybodyelse does when they are there. He is a paying customer like anyone and should of been treated with respect. This not only makes me sick because I have a child myself who is special needs but i also have a brother who is special needs as well. We like comming to Taylorville to that location however I'm hesitant to do so now knowing that if y our not like the rest you will be teased. And considering I have family in that town I think I will inform them of this as well. I wouldn't want my cousin becoming another victim as well. original statement below :
Susie Dudra Klee
GOD HELP ME! I am about to lose it.I spent a wonderful day early Christmas shopping with my mom in Taylorville.We stopped at KFC for lunch and everything was fine.A mentally challenged man bought a dinner to the buffet.He filled his plate with macaroni.Every staff member in the place began making fun of him. Right in the dinng area.I complained to the manager who told me he was wasteful.LOOK HE PAID!DOESN'T THAT MEAN HE GETS TO DO WHAT HE WANTS?EAT WHAT HE WANTS?BE ALLOWED TO EAT WITHOUT BEING WATCHED?
my email: firstname.lastname@example.org
I orders the hot wing combo but instead I was given some sandwich with bacon on it. I couldn't go back because i had to return to class but I was highly upset, this is the 3rd time my order was messed up. I won't be back!
I was at your KFC in Canton, Ohio on Portage Rd.
I was told to go ahead with my order then asked
To wait for like 2minutes in the rain for the order taker.
I was annoyed but imagein how I felt when I
Found out your staff did not give me the food I
Ordered. When I got home I discovered there
Were on sides or biscuit for one meal. I called and
Let some one named, "Helen." This person was
Completely riddle and never apologized for her
Her self or your company!!! I just don't understand
Why you make a mistake n yell at me about it.
Some one should call me for the whole story.
I went to KFC/Taco Bell in Ardmore, TN at 9:45pm on November 14, 2012. This location closes at 11pm. I ordered a family bucket of chicken with mashed potatoes and gravy and biscuits. The biscuits were rock hard, and the chicken was like rubber. After returning home to find this out, I went back up to KFC to ask for fresh food, where I received horrible customer service. Was rudely told that I would need to wait 20 minutes on my chicken and that since an hour and fifteen minutes before closing the employees shut down the oven, that I was not able to receive the biscuits that I had already paid for. Why the employees are allowed to shut down equipment so early, I am not sure. I think that this is very unprofessional and should not be allowed. All I wanted was fresh food, which I asked for before purchasing. I would like something to be done. Thank you for your time.
So I went into KFC last night and it was 840 pm. I get up to the register and I have to wait there for about 4 minutes even though they had no customers and they saw me in there. The woman that took my order walked very slowly and acted like it was an inconvenience that I was there. I ordered the KFC bowl and some Macaroni and cheese she told me it would take 10 minutes for the Mac and cheese so I said that's ok. She came back to tell me that they close the lobby in 20 minutes and that if I wanted the Mac and cheese I would have to go through the drive thru. Are you kidding me? I've worked in fat food places before and if a customer comes in 20 minutes before closing you cannot turn them away!
We ordered a KFC yesterday from Qurum, Oman,just before 7p.m. After a wait of 1 hour we recalled them. Answer in 15 minutes it will be there...... After half an hour another call as the kids were now very hungry....... Answer in 5 minutes........Finally after around 9.30 the food arrive....... we were on the line asking them to cancel as we have already made an order to Pizza Hut.....The manager then spoke to the delivery boy asking him to return..........40minutes later Manager calls again saying his sorry and except it with no payment......finally when we got the food....the chip boxes were all smashed and miserable to look at..food cold...Coleslaw has spilled in the bag.....It was just good for the dirt bin...IS THIS THE SERVICE WE GET FROM SUCH AN INTERNATIONAL FOOD SERVICE......Please see to this matter.......
i am one of the staff working in tafs food company under this they having branches in dalston,hackney, highbury, stoke newington,illford, seven kings, seven sister, startford centre, stratford westfield, walthomstove centre, leabridge, forestgate and leabridge. in all of those branches they are not following procedures because i am working in that company.
they get work from people they working for them and they will not treat them properly because they wont provide staff meal and we wont provided peoper safety equpiments and they will tell to work us it may affect us if future if any of the people asking this things to the manager or area manager we will loose their job or they will give hard time and they will sack them immediately.
i was working as a cook if am cooking the chicken means it will get expires in 1hour 30 minitues afer that kfc rules is to put that one in scrap but in our company we are doing this things we will keep those things untill those this are sold, the people who are paying for their food they are not getting the value of their money.
and if i cook fillet and zinger it will expires in 1 hour but they will keep it for whole day. now a days there are too many things to cook chicken, hotwings, fillet, minifillet, hotshots, and bbq rancher, but they will put only one peoplr for cooking and they wont help us.
if they working properly means they will get daily like too much scrap like waste things but in above mentioned stores it never happen. if CER or EHO visit they they will follow the rules on that day we use to put too much waste after that when they left the store they use to take the waste things and they will hake it reheat and they will sell those things.
and if some things we will defrost for business for example bbq rancher it contains 20 in a bag but we wont sell 20 bbq rancher in a day what our people will do means change the date and they will keep it for 4 to 5 days but procedure is to through it by end of second day. like this happening in our company simply i can tell is.
this is not KFC this is chicken and chips by these kind of company KFC getting bad name please visit those store and investigate those things. by the time of investigation please follow the counting in RMF aswell because you can see how many waste things we entering daily and how many sold by this you can find out how those people running the business.
I was in KFC restaurant at 960 S State Street, Bartlett IL with my daughter on March 17, 2013. I cannot tell you what a horrible experience I had. The cashier did not seem trained enough to handle the order taking by himself. I wonder if he was even trained at all!
There were about 3 other customers ahead of me that were waiting for what seemed like a very long time, at one point, one customer walked out because she couldn't wait any longer for her food, or maybe it was because of the constant talking and laughing of the kitchen staff. These people are preparing customers food, not at a social club!!!!
The kitchen staff didn't stop even after more customers tried to dine in and enjoy their meals in PEACE! I do not see myself going back to that KFC restaurant AGAIN! I certainly will NOT recommend my family or friends in going there. It makes me wonder what is going on with the quality of service these days!
The people who work at the queensway and park lawn location in toronto ontarioare so ignorant and they speak on their cell phones when your standing in front of them waiting to order. The give a tremendous amount of attitude, just toss your fries in the bag, get upset that they have to serve you and use awful manners when speaking! I dread everytime I have to go into this location and the only reason I go to that one is because it's walking distance to my house. I have filed previous complaints but nothing has ever been done about anything! It is discussing that these are the people you are letting represent your company!
Last Wednesday my partner and myself stopped in at your store in mackay and purchased some original chicken pieces on our way to airlie beach for our Easter holiday at club crocodile resort. 3hours after our meal my partner was so sick she could not move she was just vomiting all day and I thought it must not have been the KFC because I was ok!!
Hours after I was same as her it was a horrible experience spending the one yearly holiday we take sick with food poisoning. This was the only same meal we had together that day ie it was the KFC witch poisoned us..
I rarely eat KFC because I worry about this Kind Of thing? Thanks for ruining our holiday.
I went to store #D212059 @ 10720 Baseline in Mesa, AZ . An acrid odor was present as soon as we entered the store . It smelled like very old grease. I thought someone had probably just emptied the cookers. I went ahead and placed my order. When we got ready for dinner and put the chicken on the table the same horrible odor was present. We tasted the chicken and the skin tasted just like the odor. We have been KFC customers for many years and have never had a bad experience until now. The owner of this franchise should be paying more attention to his product. My bill was $23.64 for inedible food. I believe the owner should be notified. This occurred on 05/06/2013 @ 3:28 pm.
I entered the store in Bradford, Saltaire just before the saltaire roundabout at around 8.20pm. I ordered a big daddy meal and a boneless banquet. Last time I ordered only about two weeks ago. In store they had failed to put bacon on my big daddy. There had been other instances months before. However, this time I checked whilst in the store. Once again they had not put bacon in the big daddy. I asked the manager why. His answer was they had no bacon. He expected me simply to accept it. I mentioned he should have informed me as I only choose big daddy because it has bacon. I asked for a refund as I found him to be arrogant and rude.
It is my suspicion the store is refusing to serve bacon. And does not inform customers prior to purchase. They. Should inform customers if they are indeed doing this. I was very dissatisfied and let down. I do like KFC. But do not trust the staff in the store. They also sit in the customer dining area on free breaks chatting whilst customers wait. They genuinely look annoyed when having to serve you. It's very unnerving.
I entered the KFC store#E791048 in Lancaster, CA to find myself number 3 in line. The girl behind the counter was counting pennies into the cash drawer. I thought the first person in line had paid with change and the girl was counting it. The longer I stood there it became apparent the girl was ignoring all of us. The girl continued to count the coins in the cash drawer. The first person in line asked the girl if the restaurant was open. The girl looked up and said yes then looked down and continued to count the coins in the cash drawer. The customer asked if the girl would take her order. The girl looked up and said she was counting her drawer and told the customer she had to count the drawer. The two customers in front of me turned and walked out of the restaurant. I asked the girl if the only way to get service was to go through the drive through and she said yes. I walked out and drove through the drive through to get my dinner.
When I arrived at the drive through to pay for my dinner there was an employee in the background yelling at the other employees about pot pies.
This was not the kind of restaurant for customer service.
I live in Knoxville Iowa and our KFC here just needs to be shut down!! Everytime I go there and order our meals we never end up with what we ask for. Tonight I ordered a chalupa with extra sourcream and guess what? No sour cream at all. Last time we spoke right to the shift mgr and the drive thru person ordering 4 famius bowls with macaroni instead of corn and guess what? We got corn in all 4. The time before that they forgot my biscuit. This place I swear is ran by a bunch of Add people. Customer service is absolutely horrible and they are so slow .I have waited 10 minutes in the drive thru for my food. Im fed up andvthey will never get my business again.
I went with my two childeren to the KFC on south 27th st and College ave in Milwaukee, WI on saterday 1/112/2013 . As I walked in there were a couple of poeple on line ahead of us. It took a bout 15 just to get to the counter to satrt our order to go. The employees were given all attention to the drive thru window and alot less to those inside . We can only see 3-4 employees total serving . I ordered the family bucket . After long wait , we were told they are out of crispy and it will take at least another 15 minutes for a new batch if we didnt want to take original instead. We got realy dissappointed but were forced to wait because the kids didnt want to cancell the order . I thought any courtesy action would have made feel a lttle less dissappointed , but they wouldnt do anything at all...that is bad .
I purchase the 20 piece strips and other side and got home with no dipping sauces, I called and told them and the superviser not only was rude he hung up on me, I called back and he claimed he dropped the phone. He said I had to ask for the sauces, that is silly. I was not going to go back as the store is 15 miles away and it would have cost me more in gas, He did not even offer me a coupon, did not say when you come in next time we will make an ajustment. He was just out and out rude. I told him that I will not go there again and I have alot of friends that will not longer visit this location. I know this may seem like a small thing but had he not been rude and said I am sorry this happened I would not be writting this, he needs to know you get alot more with honey than you do with vinegar.
I ordered a streetwise bucket meal with spoonfuls online, then as usual - received a call from KFC to cinfirm my order. I was frustrated to hear that the "spoonfuls" was not yet available until tomorrow..The problem here I'd that the representative was so un professional until I got irritated and become an irrate customer than what I really am..becquse she even lied that the chickens too were not available and I gave her the tone that is it possible??? Then she corrected herself saying she only made a wrong statement..though I already know that she wanted me to cancel my order..No customer compassion, until hearing a strong voice from me..They even put on the speaker phone that made the call more irritating, for I couldn't hear her very well because of the background!
i went to the drive in at your store in warrington alben retail park , i orded 12 boneless box and i was asked what bottle of pop i would like i said pepsi , i paid for my meals Â£22.48 i paid by card , when i went to collect my order the young lady told me the she had no bottles of pepsi she only had diet i advised her that i had paid for normal pepsi not diet . i asked her for a credit not as i had paid for my drink she said no , then asked me if i wanted 7up again i said no , she told me there would be a 3min wait for my food ,i said ok i parked up and waited to collect my food after 10 min i received my food but i still asked the young lady for a note for my bottle of pepsi , she still said no her customer service was poor , i asked for the shop s phone number and the managers name , she told me she didnt know the shop number but the managers name was ste ,
i took my order and went home , only to find my side order of gravy , the lids was not on tight and went over the boxes of food , and also the food was cold , is this good customer service ???
Respected sir, My name is pushpendu bardhan from kolkata, India,today i was going one kfc outlet,and i ordered 2 pic chicken with Pepsi, when they give me i saw bad smelling from chicken then i told them i can not eat it because it too smelling please change it, but they misbehave with me and they didn't change it , this incident happen with me in kolkata, diamond plaza kfc outlet, and person misbehave with me his name is bapi, and he told me i can not change it because you are not special customer if yo do not take action against him then i will go go to court ,he used slang language with me, indecent happen in 1.51 pm, today in kolkata near nagerbazar in diamond plaza kfc outlet, i will take action against on kfc if you do not taking any action, the person who misbehave with me his name is bapi working diamond plaza kfc outlet.
I can see that all complaints to KFC are on deaf ears and they could care less, anyway. Harlan Sanders would turn over in his grave if he knew how sorry some folks are that attempt to run his business. My compaint is about the sorry restruant being operated on Albia Street in Almaty, Kazakhstan. My wife and I thought, oh boy, a KFC in Asia. We were in for a big let down. Other than being clean, the business is only a KFC in name only and we would know, because I am from Kentucky myself.
The chicken is over cooked in oil that doesn't get changed regularly, the portions are all small, no dinner meals, no bread, no mash potatoes and gravy, you pay for Ketsup for your french fries and if you want a refill, you pay for another drink, not to mention the rude and unorganized service which is normal for this country. I am really surprised that such a sorry resturant is allowed to operate under the KFC franchize. If folks had a chance to eat at a real KFC back in the USA, they would laugh this place out of business.
We decided to treat ourselves to a nice family feast meal tonight instead of cooking. We got the 15 piece bucket with the extra large fry, large gravy, two salads coleslaw & potato and 2L bottle of pop at the Midland Ontario KFC. Took it home and took everything out of the bags and the potato salad looked funny it has a funny color to it and we tried it and it has the macaroni salad dressing on it instead of the potato salad dressing and it is awful and sour tasting. The coleslaw has such a strong chemical taste to it and it instantly turned our lips numb. I'm happy to say for the first time that our kids did not have any salad not that its the kind of salad that is healthy for anyone anyway but once in a while we like to have KFC as a treat and it was really gross. I want to know what is in the salads and I am terrified by what we just ate. Are the chemicals in there to preserve it and make it last longer? Wow its bad enough getting greasy heart attack chicken but we only eat like that once in a while so its not like its going to kill us but the chemicals is that necessary? I feel ripped off by KFC and this will be our last meal there which is too bad because I remember KFC being so much better and it use to be a nice treat once in a while. I would like our money back and want someone to test the salads to see what is in them .
Just bought a KFC in Jersey to eat on the go, but all 3 pieces of chicken were barely luke warm with a soggy coating from all the greasy oil. The fries were also just luke warm and soggy soft. I would have returned them but my parking card was about to run out.
The boat show is being held near by so would have expected the outlet to be very busy, which it wasn't, and it's no wonder!
I have just purchased a colonel burger - my favorite burger from KFC that i buy frequently - and cannot believe how unbelievably DRY and CHEWY it is!! The Chicken Pattie has CLEARY been sitting for FAR too long. I have NEVER gotten such bad food at KFC before and am very disappointed. I would gladly have taken it back if i hadn't taken a twenty dollar fare taxi home!! On the bright side, the customer service was superb as it always is at KFC Princess street, Palmerston North, NZ.
This message is concerning the uniform wearing of employee named "Arthur." It is very inappropriate and disrespectful to wear uniforms in such manner as "Arthur" was. His pants were way below is waist-line and I was very disgusted when I saw this. Employees should HAVE to wear their uniforms properly. I was very displeased as a customer coming in to Kfc and seeing this. Being very disgusted I am stating my opinion that every employee should use proper employee uniform customs to the best of their ability if they want to truly work in that business. Respectfully I ask that this complaint I have be taken seriously, and there be something done about this situation.
The KFC on Martin Luther dr In North Chicago , Il 60064 they always out of the advertised items I went there for hot wings no hot wings I went there for fried chicken no chicken went vigor pot pies no pot pies this store never has anything advertised! I won't ever go there again!!!
after going into your kfc store in fenton,s-o-t,england i was disappointed how unclean it was,i had to wipe over our table to be able to eat after no staff were on hand to clean it for us,also the food was cold which seems to always be when we treat our children there. our family like kfc but we are getting to the point where we would rather go somewhere else for our weekly treat.
Drive up window, 1st time, ask for 6 piece boneless white mea family dinner. Had to wait 3 minutes for white meat fine, when we got got home we had 4 thighs and 2 white meat. Next day ordered 2 piece white boneless dinner drink came with dinner, and added an. Potatoes and gravy. No drink, no potatoes and gravy, when we got home. And I had 1 white and 1 dark, suppose to have been2 white.
I'd just like to say that we were at the kfc in Somerset, PA on Wednesday April 24,2013 over the busy lunch rush hour. While waiting at the counter for our food we observed what I'm guessing was a manager, he was a taller man with dark hair and glasses, screaming and cursing at one of his cooks. I found this vet unprofessional and ridiculous. First I was there with my five year old, so I was not happy about the language being used. Second I can't believe he would act that way in front of customers or even treat an employee that way. It was absolutely ridiculous and I will never eat there again or at any other KFC if they think that kind of behavior is acceptable!!
Ordered a 15 Pcs bucket for a mini party @ home with friends, usually choice goes to KFC. But this time the quality of the food served sucks and it was stinking. Thw whole party mood was spoilt. Dint expect this from a well established food chain like KFC, im a regular person to order from KFC during weekends , this came as a shock and felt too bad.
Ordered from Dubai - on 04-Apr-2013 @ 7.45 PM order number : 1697214 from Qusais Eppco.
I have just perchased a kfc from the popular resteraunt on county road,liverpool and I am appauled with the service provided! Firstly the server named karcolina was unbelievably rude and had an appauling attitude, and frankly looked like she could not be bothered. While serving us she got the order wrong, and claimed we were lying about our order! Secondly she was scratching her skin all through serving us, we also very clearly saw her lift up her t-shirt and scratch all her body before placing a burger bun on the grill with her bare hands which she didn't even wash after stratching.
After confronting her about the scratching she lied and said she didn't, when we very clearly did, I have two witnesses and cctv evidence of this! She claimed she would make a new meal after we confronted her and we obviously said yes. To find out she'd make another without wearing any sort of gloves or even washing her hands! Something has to be done and I will never be eating at that resteraunt ever again. The hygeine standards are appauling and I would never recommend anybody to even step foot in there!
I was eating in your KFC restaurant in Renfield Street Glasgow on the 6th of november 2012. I had the chicken selects meal, my sister had popcorn chicken and chicken wings. When my sister went to eat her meal she discovered it was cold and returned it for a hotter meal I foolishly ate mine, which was slightly cold. I have had stomach cramps, have been feeling sick and unwell since. I have not been able to eat anything since.. I will not be eating in your KFC restaurant every again, and i will also be telling all my friends and family about my experience. There was a sign that the shop was closing early for maintaince work I am just wondering if the cookers were not working properly.
The KFC in Palmerston is run by the worst managers I have ever seen.
I have been there a few and everytime the service is appalling, employees including managers are rude and extremely slow!
the whole restaurant is quiet there is no such thing as team work or time management.
As a past employee of several KFC restaurants in Queensland I was absolutely disgusted in the staff working at this particular restuarant.
Just on Saturday I was served by a very rude loud young lady of culture who could hardly speak english and it took her over 30mins to provide me with a simple family feast! when she finally gave me my order she slammed it down on the counter and served the next customer. I walked away and took my meal home to eat because she had bagged the meal up providing me with no serviettes, spoons etc which to me made me feel very unwelcomed and appreciated.
That night my partner and I were up sick the remainder of the night because we ate the family feast that had disgusting slimy chicken and the potato and gravy looked and tasted like it was weeks old, the texture of the gravy was chunky!
I would like feedback on this complaint so I know that this will be dealt with. I highly recommend further training or new recruitments for this restuarant as I know how excellent KFC restuarants are encouraged to perform especially as a team.
Whilst visiting your store in devonshire rd blackpool on weds 10th april i was extremely unsatisfied with our meal orders and the customer service offered.... the big daddy burgers appeared to have been just chucked together and the bun was sum what dry and crumbling as though it was left out and had gone hard as a result.... when we took our gravy back to the girl at the til to complain it was more like brown water than that constitute of gravy her reply was it must be a faulty batch which in my opinion it shouldnt have been served but fot rid of and a new batch served. we was told we could have beans which was unsatisfyingi as we niether wanted or liked them..... i was really unsatisfyed with the whole service of the store and will not be returning there in a hurry what a truely horrible experience all round.
I just went to KFC tonight and the wait in the drive thru was very long, the guy taking the order was very rude & abrupt. What really aggravated me, was that after I got home & opened my box, I was quite disgusted with my white meat that I had to pay so much extra for. I got a breast that was about the size of a card deck and the wing was the smallest I have ever seen.
I can't believe you have to pay so much extra to get white meat & then to find this. The food was barely warm & the biscuit was actually cold. The mashed potatoes were like soup. I am very disappointed in KFC. They use to be SO good, and now chicken at Dierberg, Schnucks, Lee's & Church's beat them by far, including the price. For a fast food place, the service was not very fast.
I just would think that in this day and age with the economy the way it is, that places should be falling all over themselves to make you happy and give you your money'sworth to try and keep you as their customer when their are many more places you could patronize instead.
After reading all the complaints on line about various KFC's, there is obviously a BIG problem with this place of business. It wouldn't surprise me if they didn't close down soon. No one seems to be happy with them. Perhaps it is time for someone to do something about it. Thank you.
My family & I visited KFC at Durham Retail Park Co Durham on 4/4/13.
1 The person who served us was unprofessional and grubby in appearance. He interupted me whilst I was placing my order to comment on how dirty his inputting screen was.
2 When we received our order there was tomato ketchup on the tray.
3 The food was cold.
4 Automatic closing mechanism on the door was broken - the door was constantly open and it was blowing a gale.
5 There was a group of teenagers on the premises being disruptive and were unchecked.
In summary, it was an all round disappointing experience and one not to be repeated in the near future.
Hello, I am from danville,va. I went to kfc on memorial drive and they did not have any potato wedges. Then I went to the one on piney forest and they also didnt have any, I ordered a breast meal with two sides and wanted two orders of sweet corn, they only had enough for 1, so I had to get corn on the cob. I also ordered 3 chocolate chip cookies and they had none! I want to know why they ran out because as a manager you should know how much to order when putting in orders for your store. I am just not happy about this! Please let me know what's going on!
To whom it may concern
After a night out on Saturday 4th November 2012 myself and my husband decided to have a KFC we were out in Long Eaton Nottinghamshire tI have used this KFC just twice before and the food was ok not great but we could eat it the time was around 9.30pm so not really late we ordered a six piece meal with side of gravey and four small fries at a cost of Â£9.99 the shop wasnt that busy and we did get quick services.
We took the food home which took us 10minutes to get their when we opened the bucket we found fries that looked liked they had been reheated at least twice they were limp and tasted just nasty moving on to the chicken well this looked like it had been put in a microwave and left to just go dry and hard and just not nice nothing finger licking good about it im sorry but when I pay money for food I do expect to enjoy it I can honestly say I have never tasted such horrible food from a KFC. I suggest you go take a look at the quality of the food that is beinging serviced at the this KFC.
Yours Emma Lees
Please offer a low salt chicken, I had to quit eating KFC because I could feel my
BP going up because of the salt. We are older now, as everyone will be one day
and even our friends had to quit eating KFC because of High Salt
I have sent this to my local mp David Heyes
and would like you to deal with your side of my complaint I would like to be informed of the out come aswell thank you.
Hello Mr Heyes I hope this email finds you well,
I have a complaint about the treatment of my two sons Charlie (11 years old) and Jack (9 years old) and there friend Megan (11 years old) while visiting the local KFC on Oldham road Failsworth on Friday the 21st of March.
The three children went there during there half term and ordered a snack box meal and after paying the bill they were told that they were only allowed to sit outside the store and not inside ( the store was not full and the children had used their manners).
I rang the store in question to confront the manager (and I use this term very loosely ) only to be told that it is a policy that has been implemented by KFC and the local police (the name given was sergeant O'hare ) when I asked for the managers name I was told his name was Wayne,when I asked for his full name I was told "you don't need my second name" reason given it was a data protection issue(a manager of a store should not have this attitude) any way that is an issue I'll be taking up with KFC themselves, and I'm only telling you this to tell you the situation.
The complaint you can help me with is the police side of things (if true, I have rang twice to be told someone would contact me and this hasn't happened).
I think in this day and age with all the stories in the press about children being abused,preyed upon and molested ( locally the Rochdale situation springs to mind ) for the police to say that a child isn't allowed to eat in a fast food restaurant (which I believe is aimed at children and young people) is in itself an abuse of power on behalf of the police at most and an ageist stance at least, if there has been trouble at the failsworth KFC with getting young people out of the restaurant who are not spending any cash on food or just choose to loiter surely this should be down to KFC to employ security to deal with this just as the pubs and clubs have to.
I am also sure if I opened a restaurant and told Asian or Black people that they could not eat inside only outside the police would have me in chains for racism (and rightly so) this situation is no different just because the children are young doesn't mean they are second class scum who do not get a chance to eat with the better people of the town,it sounds an awful lot like singling out a group of people because of their age and I for one think this is illegal stance from both KFC and the police and would appreciate your opinion and help to get this matter sorted!
I look forward to your swift response regarding this matter,
Mr Paul Trafford (a very concerned parent)
I went to the WILKINSBURG (PITTSBURGH), PA KFC store, ordered and PAID FOR(!) their 7-pc legs/thighs order. Drove home, 20-minute drive, half-gallon of gas, away, sat down & saw I only received SIX (6) pieces of chicken. I called the KFC phone # on the receipt, spoke with the mgr, MIKE, and he VERY ARROGANTLY(!) told me I could drive all the way back to the store and he will give me a drumstick that was missing from my order.
I asked him why would a person who GAVE THEM THEIR MONEY(!) want to drive for almost an hour, round-trip, and waste half a gallon of [$4.66/gallon] gas in order to be given ONE (1) SINGLE DRUMSTICK??? He replied by saying "give me your name and address, and I will mail you a coupon for one (1) 'FREE' drumstick." When I told him that was not being reasonable.
He, in essence, told me to take it or leave it! I asked for KFC's headquarter's customer service phone number; he said he did not have it! I asked for ANY contact info to KFC's headquarters. He told me "there's no point bothering because headquarters will only tell me to take care of the matter and you will only be receiving a phone call from me in a couple of days, ANYWAY, so do you want to come and pick up the drumstick, or give me your name & address so I can mail a coupon to you so you can receive a 'FREE' drumstick; it's your choice! What do you want to do(!)?
I told him that I'd prefer to see what KFC headquarters customer service rep's response would be. He arrogantly said okay & hung up the phone. Now I totally believe all the comments I've read about the sleezy service that customers have written about! KFC used to be a wonderful company to do business with, with good food and even good customer service. I still think the food's good, but the people skills of their employees, even the managers, is enough to cause people to never want to do business with them again.
Good Afternoon, I have been to KFC at the Angrigion Shopping Centre On Friday 28th 2012. I was treated with disrespect . Firstly i went around 7:45 pm , an the Mall Closes at 9Pm. When arriving their i wait in line because their were 2 Customers in front of me. When arriving at the cash to place my Order i have Notice on the Menu they had a Special for 8 - 12 or 24 Family Pak Piece of Chicken with a 10 Dollars Coupon.
So i requested the 8 piece only to be told We cannot give you your order becuase we Only have 20 Piece of Chicken an we have to keep for other Customers. So i told them it is only quarter to 8 . They told me they are cleaning the machine an they cannot make the chicken an i should go to Shcivenko so i said Madam i came shopping and with friends she said her decision is final and she will not give me the chicken .
So i Asked to speak to the Manager ( Nichole) an she said we have to keep for the other customers and they have only 20 piece so she cannot give it to me. And I said to her but Madam i am in line an you have 20 piece why you cannot give me 8 piece, an her respond to me is they have to last us until 9pm an she stared laughing .
I felt so humilated so i asked her can i have the complain department of K.F.C she said she do not have the phone Number , an she called Sow one of the workers an he give me their phone Number to make the complain and when i called they really starting laughing hard.
I think this treatment from employees is very disrespectful and she should not be working in the public. Please kindly look into this complaint . Looking forward in hearing from you all.
Hello, i would just like to let you know about the disgusting extra i just received wrapped up with my Zinger Bacon and Cheese Burger that i just purchased from your store on Bagot Road, Darwin. I am absolutely disgusted that i found a cockroach underneath the zinger burger.
As i picked it up to take a bite (luckily for me it was before i put it near my mouth) i noticed a cockroach laying lifeless on the wrapper. I called the store to tell them, and was offered ANYTHING i want for FREE. (this was after i said that i was going to make a complaint) I said i would rather not eat anything from their store again so declined the offer.
This whole incident is pretty disturbing and i am considering calling the health department about this.
I'm upset about the quality of KFC today. It's slipped many times in recent years to now being one of the worst ever. How can your franchise serve chicken like that. They were so small had to go and make more food at home to eat to get full. What ever happened to QUALITY... I quit buying KFC six years ago for the same reason, thought I would give it another chance. $23.00 for anorexia chicken. Never again.
I have been patronizing the KFC location in DeQueen Arkansas for the past 8 years since moving here. This Business is progressively becoming more and more poorly run as the dining area is always filthy. The salt and pepper shakers were greasy at out table today and the chairs had to be raked out before we could sit down. The windows and floor are nasty in the dining area as well as the floor in the kitchen. My Wife wanted to go somewhere else before we even ordered, but I was rushed due to owning a Business in town myself and had limited time to eat. Dining out is limited here due to being a small town, but there is no excuse for uncleanliness in any public Restaurant that expects to have a steady Customer base.
This KFC is going down. The food is usually good, but the thought of the process and help handling it is not appetizing at all. The Manager was filling an order and asked the Employee cleaning and wiping tables to help us. He did not wash his hands, had no gloves on while separating our buffet plates and cups to put on our trays that were also wet. The help employed there are very undesirable looking people also. I do not want any "free meal," "coupons" or anything else from you. I am letting you know this as one Business Owner to another. Someone needs to try to clean up this Restaurant while you can. I'm done eating there until I see improvements. Sorry for this note, but I felt someone needed to know.
Hi, My Name is Nicole Morgan, I went through the Merrylands drive thru at the Merrylands KFC store on Saturday 7/2/2015 at 1pm. Ordered my food which came to a total of $35 the order was all wrong and when I question the young lady who served me all I got was attitude and she completely ignored me. I will never eat at a KFC restaurant again. I am extremely unhappy.
I choked on this bone, and complained only to be told by the store..well your ok and we all make mistakes and no ones perfect? We will give you a free 2 piece dinner. I am upset and insulted. This happened Friday the 30th of January 2015 at the Grand Blanc MI store on Dort highway. I have pictures of the pot pie and the bone if needed.
Hello... I don't usually write in to complain, and I'm usually the one who sends the positive emails of praise, but...... I am REALLY not happy with the service from today. First of all, as I entered KFC this evening for a meal, I noticed it was pretty backed up and no one seemed to be getting their food. I waited and watched as the cashier kept taking orders and the sole cook was beside herself frustrated at the lack of organization of receipts. Every order was messed up and people were ending up with the wrong orders. As I waited, someone who had just left, called in saying their order was wrong. A guy who had placed his order an hour previous was yelling at the young cashier because he was STILL waiting for his order.
I honestly felt so bad for the two girls working as you could see they were trying so hard. The thing is...... I waited over 40 minutes for my meal, which I honestly didn't mind (although I was getting pretty restless and annoyed as orders kept getting taken when about 10 of us were still waiting for ours and it was obvious to everyone that they needed to slow down and organize the orders first) My order was placed at 6:28pm and I finally received it at 7:09pm. It took 40 minutes!!!!!!!! But that's not even what I'm upset about, I could handle the long wait, what I can't handle is that when I finally got my food, not only was it SUPER cold (I don't live far at all so it should've still been warm), my fries and popcorn chicken were way underdone and so soggy (we couldn't even eat them), the grease was literally dripping off the chicken pieces (WAY more than usual) like they hadn't been left to drain at all, and the dip'ems were tasteless and chewy. Even the gravy was so chunky with slimy balls in it that even once stirred, my kids wouldn't touch it. The only good thing about the meal was the salads, which were great.
I'm frustrated because I spent $54.22 on this meal and we don't get to have this very often so it's a treat when we do. This was extremely disappointing to say the least. Like I said earlier, I don't usually complain and I'm gonna be honest to say that I've complained twice in my entire life and both have been to KFC for this location. Funny thing is that I stopped going to that location after my last bad experience, especially since I never heard back from my complaint. But I figured it was a long time ago so I would give it another chance..... and THIS is what happened.
I am a store manager at a large retail store so I understand the importance of customer service. I do hope that unlike the first time, I hear a response from you regarding this horrible experience. Date of visit January 31st at 6:28pm KFC #1518 - Charing Cross, Brantford ON Term ID K3101518 and total $54.22. Please understand that this by no means is meant to jab at the girls working since I know they were getting stressed and flustered, but of the circumstance that caused me to waste a great deal of time, food and money. Please feel free to contact me if you should have any questions.
My son and I went to the KFC on Lafayette Ave. in Terre Haute Indiana. We were in Terre Haute for a dance competition at Terre Haute North High School his daughter was in. We got to the high school, paid, she performed so we decided to go out and get lunch before she performed again. We went to KFC and was very impressed. It was clean, the employees were friendly, the food was good however my son left his coat there and another customer had to have taken it after we left. We are not accusing any employees of taking it. The coat was a medium green aeropostale mens coat. We left and realized he didn't have it so found the number on the internet and called. They said it was not there so we too went and looked and it was gone. Gary is 38 and dealing with some health and financial issues. I asked if security cameras could see who took it and was told there are none in the dining rom. Yes Gary left it there but a customer had to have taken it. I was wondering if you have any suggestions because it was a coat his brother gave him so not even sure how much it cost.
Stopped by KFC at 9510 Main St Houston TX today (1/30/15) around 3:30pm to treat my kids. The service was slow. I noticed that several customers had received their food prior to me placing my order. I called out my ticket #4497 to the (female) cashier and before she responded a male employee shouted out and began cursing and threating me physically in front of my kids and several customers standing waiting on their order. As I stood their with my kids not knowing what to expect next. The manager standing as an on looker did nothing to defuse the aggression he had towards me. She later pulled him aside as if it was OK and more my fault.
A female customer in line (Lori Williams) asked if she could call the cops. I said thank you and she did. The cops arrived 45mins later after the manager slipped the male worker out the backdoor and denied everything that happened. She refused to provide the store owner's name and number and continued to lie in to Ms Williams who witnessed the whole incident. This was an extremely frightening experience for my kids and myself. And for the manager to try an cover up and protect an employee of his wrong doing is an all time low.
A police report has been filed. And I promise you that I will see this to the end.
I'm American living in China. The KFC does deliver breakfast food at all in the city of Wuhan where I live, so today I ventured out in an ice storm (I didn't know when I left or I wouldn't have bothered) to get my favorite breakfast at KFC, the bacon-egg sandwich with the real bread which is a luxury in China. I live in Hankou, and all of the KFC's near my home are on Jifeng Dadao street. I had to go to three different KFC's because each one was telling they were out of the that sandwich (the ham one too), and I was furious because I was freezing cold, burning my hands off as I forgot my gloves, it was that important I have this breakfast. But three places said no. Finally, at 9:50am, at the third restaurant, I explained to one Chinese girl who had good English that I had gotten out of bed early, drove to two other KFC's and now was frozen nearly to death, and two other stores had refused me. I said "Why? Why don't you have this sandwich? I've been to KFC's in Hangzhou and Shenzhen and they always have them.
No one ever eats that sandwich but me. At those cities, I ate the same meal every day for a week while on vacation, it was always there, because they don't run out of something Chinese people won't eat. So I am sure you really do have those sandwiches, you just don't want to have to make one because it will take you 10 minutes, and by then it's 10:00, isn't that the truth?" And she turned red and nodded that yes, I what I said was true. And she told me they have the sandwiches and that she would go ahead and make them for me. Which leads me to believe that none of the other restaurants wanted to make it for me, and so they lied about not having them. In China, KFC's are willing to throw away customers and not help them, and even infuriate them and make them hate you for not having certain key foods that really make our lives feel happier in a country where our kind of food is not popular and is not found often. For example, in 2010, China banned pancakes from all McDonald's in china.
PANCAKES, a foreigners favorite breakfast food. It was like China and Mcdonald's were saying "forget you, we hate you, get out of our country!" ... they are many of my foreign friend's and my own favorite breakfast. Now I go to KFC for this breakfast sandwich which is the best, because they won't even deliver that to us in the morning! I would order this every day, spend $10 a day if I had to! (Delivery is only $1.25 in China, very cheap for delivery fee, and no tips can be given, either.) KFC Corporate, you've got a real problem with customer service in China, I just wanted you to know. You don't make them support delivery, and we the customer never know when they are lying about ACTUALLY being out of anything, since the main reason they say they are out is because they don't want to make that food because foreigners are the only ones who eat it and they either A)don't know how to make it or B)refuse to make someone's day that much brighter by offering the very thing they came there for. It's just sick.
I had a very bad service at your restaurant #K032026. The location is 2630 N. Westport Drive, Port Allen, Louisiana and the phone is (225) 346-1748. My son and I stop to get something to eat, on Sunday January 25. We place our order and we had to over 30 for us to receive our food. My fired chicken was cold, and my son order taco bell. There was three people working on the KFC side, and only one person was working. The other two person was just standing around. I always enjoy eating KFC and Taco Bell, you shouldn't have to wait over 30 minutes for your food. I am just a concern customer, and you need to know what gone on at your restaurant.
I like KFC a lot. I always go there to eat. Today when we asked for 3 lunch treat spicy we have been served with non-spicy chicken pieces. One of us went and asked so the guy in KFC changed his entire plate and he got spicy chicken.me and my other friend didn't bother but we left without eating n decided not to come there n tell our friends as well. More over the guy says he has never received a complaint from people eating same chicken. Please understand we are not mad to complaint if we have got the right spicy chicken. This is Happened At a KFC outlet in Dubai (Al Khaleej center mall- Bur Dubai, Dubai, UAE). I will suggest my friends not go there again.
I am one of the oldest and biggest fan of KFC but yesterday at KFC Barnala road Bathinda when we asked for RIZO RICE and FIERY GRILLED CHICKEN we were served with plain boiled rice with soggy cold fiery chicken . On inquiring we were told that company has recently changed the contents in the dish and method of preparation. A huge disappointment. Ultimately went to Mcdonald close by.
I like KFC a lot. I always go there to eat. Today when we asked for 3 lunch treat spicy we have been served with non-spicy chicken pieces. One of us went and asked so the guy in KFC changed his entire plate and he got spicy chicken.me and my other friend didn't bother but we left without eating n decided not to come there n tell our friends as well. More over the guy says he has never received a complaint from people eating same chicken. Please understand we are not mad to complaint if we have got the right spicy chicken.
My name is Dennis R. Lawrence I have been employed for five years part time at the kfc in Tarboro, NC, never miss anytime out of work for anything. Just a few weeks ago my mother passed away so the general manager Monica Ricks.. gave me a few days off . I work a full time job so my schedule at kfc is 7-10 and 7-11fri. And sat. Yesterday 1/23/2015 I was only 15 to 20 late due too traffic heavy coming from work and the general manager Monica Ricks got a cashier to call me and say u just got fired. The general manager claimed to call me numerous times never received any calls from kfc, never did she call my home phone. Then when I arrive at kfc she had already left 10 to 15 min. Prior to me getting there and left message for me to leave my shirt and hat plus she had already call another employee in too do my job. But never did she contact me direct as general manager. She said it was a no call no show but i arrived at work 7:20 I was a few minutes late but i did showed......Then most night that I get off at 10 she tell me it's my job too stay there off the clock until then manager on duty locks the restaurant for the night or the night she do inventory I have to clock out at my regular time but still stay there off the clock til she finish .. so that's working off the clock..she has a very nasty attitude don't know how to talk too the employee very disrespectful! My question is if u disrespectful too your employees how do u as general manager expect your employees to be respectful too the customers. Then I only work 3 hours a day and she have me to clock out 30 min for break period I thought over 4 or 5 hours then u clock out for a break period I'm not sure but most employers are different. I really need my job.
Hi , I went to KFC Al Ramsa , sharjah, uae. me and my 3 brothers faimly we are regular costumer. but last night I was realy disappointed to find the recook chicken. means to say the chicken was not fresh. just little bit worm. the potato was also not fresh .i also order for the rice . but result is same. the rice was also not fresh and its happening last 3,4 times.If this is a change in your product we will go some another fast food.We also notice that there is Not much chicken. What was there was dried up. Empty pans. Mashed potatoes dry. 2 workers sitting on a chair.staff manager also sitting on chair and enjoing the music.he dont care about costumer. just 1 worker sweeping the floor and Puddle of water on floor. Now I know why there were only a handful of customers in there!
I went to KFC in Claremont NH got 4 famous bowls. I was disappointed to find that there was only 4 small pieces of chicken in each one. I also got 4 biscuits and there was no butter with them. If this is a change in your product we will go some place else. We have also noticed that there is no more popcorn chicken. Thanks for your time.
Just like clockwork every Wednesday night I go to the KFC in Leeds, Alabama to order takeout for dinner. The last 2 times I went to get food there it was around 7:30 and they was out of Original Chicken. This was made known to me after I had swiped my debit card. I only get a 10 meal most of the time so I was baffled that they didn't have 10 pieces of Original at 7:30. So I agreed to take Extra Crispy. Come to find out they was out of wings in that. So I told them to give me whatever at this point. The lady said she would give me an extra side for my trouble. When I got home I realized that the free side was a bowl of gravy and she forgot my Biscuits. As much as I love KFC I just really hate going to the one closet to my house because I know something is gonna go wrong.
We ordered 2 señor buffets. It was 11:45. Not much chicken. What was there was dried up. Empty pans. Mashed potatoes dry. Chicken livers. 3. Never got refilled. 3 workers sitting at a booth. One worker sweeping the floor. Puddle of water on floor. Now I know why there were only a handful of customers in there! Our bill 14.82. Won't go back. 3 dried up biscuits ! Gross! KFC. 205 hwy 314 Fayeville ga Restaurant # E121020
I went into the store on East Michigan St in Orlando Florida 32806 and was denyed service. A few years ago this also happened and my daughter and I was confronted from a manager outside of the store about a check that we had given them for a company my ex husband was working with. Apparently he had given several of these. He got several large/catering orders from places, this specific one he'd asked us to hand them the check (my daughter) because he had to go to the store, she did later to find out the checks he wasn't aloud to use. He has since left the state and the company was closed. I had no knowledge about it nore did she, we have lived here next to KFC since before it opened, we were there the day it opened, I am known around here by everyone. I have never done nothing like that nore has my daughter she's 17. I'm disabled in a power wheelchair and I'm quite offended as to the way we were talked to and treated. If this issue isn't resolved I will be contacting a lawyer.
I went to KFC C.C.DEIRA yesterday 15thjan2015 at 10:31.My receipt number is 30746.The lady who was taking order was philipino and could not understand proper english except those pet words which she is used to.Her name is CARMELLIA.She said me "what are you saying I dont understand you".She said that in a very rude an annoying way,after I have already given her the order.I said her that i want two sets of chicken pieces with two pieces each.One set spicy and the other non spicy....Well I had to explain my order again for which she said..."one by one...YOU TALK TOO MUCH"....This thing really pinched me that atleast you should respect your customers.How come she said her customer that you talk too much...Such a poor customer service.My order number was 97....After I got my order...it was two sets each having one chicken piece n one burger...Now i never ever mentioned burger...where did she get the idea that I wanted burger....when I showed her the Order she was very annoyed n changed the burger into the smallest wings she could ever replace with...ofcourse she wanted to serve the worst she could ever do....n when i said that cant i have a better piece for which she replied "that is what we have "in a very very rude way.N then she started taking order from the other customer,completely ignoring who Ever is there.......That is reducluse...I felt so upset That i didnt even talk to my husband about it and started to cry.He just couldnt understand what happened n then we packed it up in tissues n didnt feel like eating it.
made an order Jan. 15,2015 at Hamdan branch around 11:21pm...orders made before and after mine were already served so I approached a crew to follow up, she said to just wait till my number is called. My order # is 69 and are calling 92, so I came to ask again another Filipino crew, only to tell me another 10minutes I have to wait since the order was not relayed. I waited more than 20 mins and I guess 10minutes more is a stupid thing for me to do... it was 11:48pm then... the cashier then asked me if she can give back my money...it get into my nerves so i left after taking the receipt without the money due to frustration...it's not a matter of placing a cheap, single order...the manager was there but he didn't do anything
My wife went threw drive thru at the KFC located in Oakland Maryland 21550 the manager working (Chasity Hall) and my wife do not get along she told my wife she refused to serve her and that she would call the cops if my wife didn't leave the store we have a witness to this event and would like to have drastic matters taken on this so that No legal matter need to brought up... Thank You for your time..
I have been at KFC number H830015 in Visalia Ca several times at 12 lunch time and they never have their pot pies ready. Why have something on menu when it's never going to be ready. Cashier and mgr could careless of my complaint. Marie Calendars is wher I will be going to
I just bought. A box of chicken tenders when I order at the drive thru the guy took forever to understand what I’m ordering. Then I had to 20 minutes for my order he could of told it would take time to make. What a horrible place to go grt food . Super upset with the people servicing the location was on New Ave. and Valle y Blvld. Ca
I went to the local KFC to grab food for me and my family, when I asked for original fried chicken they told me they where not going to make any more and that I had to take what they had. This was not what I wanted so I left, not to mention that I over heard the manager talking to a customer about under cooked food.
I was disappoint by this and as I am a shadow shopper would have given them the lowest grade possible for this shop. If you don’t believe this have me shadow shop them through Trend Source which this the company that I work for out here. I am sorry to say but things have to change or you will loss business.
I was going to post this to the web i.e Facebook and other online places that for warn customer of bad places to eat. But thought that I would send you an email instead. best of luck and thank you for the years of good food, please fix our KFC it’s like a second home to me :'(
I visited the KFC drive thru which is only 4 min from my house. this is the third time I have been there and yet again very bad service. I had to repeat my order to the girl 3 times and when I went to collect it there was only 2 piece’s instead of 3 which corrected, then when I got home I was charged for beans but never received them the fries looked as if they had been chucked in the carrier instead of the containers and the whole meal was yet again cold so had to be warmed up in the oven which never tastes the same. I’ve tried phoning them but no-one ever answers the dame thing I will never visit there again I will continue to use our other local one called Favorite fried chicken. I have written on your customer reviews and told all how very poor the service is, perhaps you should retrain your staff or employ new ones.
I visited this KFC location yesterday 4/3 at 6pm. When it was my turn to get my food at the drive through window, the worker at the window placed my two orders in a small paper bag instead of a plastic bag and when handing it out of the window, the bag ripped and all food fell to the ground between the drive through window and my car. The girl at the window immedidatly slammed the window in my face and stood there for me to drive off and/or pick up my food from the ground. I did pick up the food from the ground and hand it to her through the window and informed I did not want that food after falling on the ground. She and the manager took the two boxes out of sight and came back in a couple of seconds which was obviously two soon for them to re make my food. After she came back to the window then with food in a plastic bag as it should have been from the beginning with a horrible attitutude as if i had done something to her. I asked for her manager, the manager came to the window and I informed that I did not want the food off of the ground and demanded my money back.
Again with a very nasty attitude she did give me back my money but there were no apologies or this entire episode. The thought of how the girl at the window just slammed the window after my food dropped to the ground makes me never want to patronize another KFC ever again. I thought when food drops it is the worker’s responsibility to come out and pick up the food off of the ground. After handing the food back she just threw the food to the garbage as is she was throwing a football. The same food she expected me to pick up from the ground and eat was just thrown to the garbage. I am so disappointed in this establishment and the way I was treated.
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
I believe this store is giving out old food on their to go orders. The last 2 times I took food to go, the biscuits, potato wedges and the biscuit were inedible ( I live 1.8 miles away), but when I eat in the location, the food is always fabulous and fresh. Yesterday was the last time I will go to the store on 1035 Dunlawton Ave in Port Orange Florida. #J718274. I am sure you have had the experience, at least once, of being utterly disgusted with your food when you ordered take out. KFC has always been a treat for my family, so on that note, I regret to say, but I will, it is time to find a new chicken place. So long, farewell KFC. Pam Konieczki
Had a three piece dinner take out Opening dinner found one leg and two thighs. It was the smallest chicken I have ever had at a kfc The biscuit was small also There is no way they are using kfc chicken I’m 69 years old and like kfc Service was nice food was not will not be coming back restaurant #D9470002
Order 2 5 dollars fill up chicken sandwich meals and received 2peice chicken box with mash potatoe for sides. Try to contact the store for 45 minutes phone off the hook.
New Online Order # 34894681 - KFC
KFC ordered online. Delivered KFC is not fresh. Not taste like KFC.
Looks like they have used old chicken.
This time KFC was really bad taste.
When called for KFC call center for complaint.
They are not listing to me.
We have eaten a few pieces and remain just wasted.
From today onward. We are not going to order or eat KFC.
The KFC in Hillview, KY is always out of something. My husband and I was going there every 3 or 4 weeks but I decided we will not be going back. Anytime we visit this restaurant they are out of biscuits or coleslaw or they have a 20 minute wait on chicken. Its ridiculous! ALSO they never have there outside lights on.
Dear Customer Service, I can’t believe that the store on 154th & the Palmetto Expressway; #1) doesn’t care about their customers and are rude. #2) they don’t have any cocked chicken. The supervisor/manager tells my wife who’s ordered an 8-piece grilled box ... “mam we’re out of breast and most children” we’ll have to cook more if you want it - she says. Again, we ordered an 8-piece (grilled - beautiful we’re on the Keto Diet) and she charged us full price for 6 drums and 2 thighs. This is the 4th or 5th time this store does the same. Today was extra special because of the rude tone in which the supervisor/manager (blonde heavey set lady) speaks to us and other customers.
We love KFC chicken but if this is the way they are going to treat us - we will have to switch to Boston Market.
I went to the KFC in neitherfield Nottingham and the store was distrusting looked like it hadn’t been cleaned In days bins over flowing mess everywhere I took my daughter and left my daughter was upset and went mad but I wasn’t going to eat from somewere in them conditions something needs to be done feel like sending the pictures to the local paper to show KFC high standards. and as you can see the store is empty so no excuse
I came to kfc as last option due to the Wales game cardiff is packed. My food was cold, the chips were huge so there was not many, I order 3 tangos and there was only half drink in the due to how much ice u put in there, the women on the till takes too many order and cannot keep up with them, I’ve never been so appalled with someone’s attitude
I rate your food at most of your KFC as very poor.
I purchase 10 pc chicken and fixing, and when I got home the chicken was cold and short of pc's and to pay that amt of money 20 bucks plus tax, and since I was miles away from where I purchase was made I just desided it wasn't worth the drive back to make my complaint, but KFC is gone to hell in a basket over the years from the 70's and 80's and been sold so many times to corp. who don't give a crap about quality, and chicken is being reduced in size. and it a rip off. just check the comments made on line about KFC, they need the to reduce their prices and get bigger chicken pc's like it was in the 70's and 80's. and if they did they would have so much business coming their way, I know this by working in a kfc when I was a teenager. in the 60's AND I WILL NEVER TAKE ANOTHER CHANCE GETTING CHICKEN FROM THERE AGAIN, WILL GO TO ELSE WHERE, AND CHEAPER
We started our journey for our meal at 6.30 pm on Thursday 15th November 2018 from KFC at sprotborough in Doncaster.
We asked for a boneless bucket, he said do you want 6 or 10 pieces we asked for 10. We reiterated that this was a boneless bucket and his reply was yes we asked again is this bonless and it was confirmed it was. The trainee asked for assistance from another team member who also clarified our order. When we got the order home we found it was chicken on the bone. We contacted the shop and spoke to the assistant called Victoria she apologised and said if you come back they would rectify our order. I asked for the money back and she said no but offered us a larger meal. We didn’t want more food and declined this and she then said they would just replace the original order. After considering this I then telephoned the store again and spoke to Chloe, t accepted that mistakes can happen and we would return the meal and accept the offer of a larger boneless meal, 18 pieces to be precise, for our inconvience. Chloe told me that someone would take my name and telephone number so that someone of seniority would speak to me about the mix up of our meal. No one did this. when we picked the meal up we told we had been given extra fry’s and sides along with an additional bottle of pop as an apology. On returning home and opening our meal we found there were no extra fry’s, we did have an additional small gravy but to my dismay only 8 pieces of chicken and not the eighteen as promised. I was quite happy to accept that mistakes can happen especially if you are training but I have to say that I find the situation tonight totally unacceptable. I have paid £24.66
for a meal that took me several phone calls 3 journeys and very unhelpful staff to get thing so wrong. If being rude on the telephone is part of your training that I must say that you get 10 out of 10 if being helpful is part of your trading you get zero out of 10. Also may I add that I don’t appreciate someone inferring that I am lying, I don’t tell lies and would not go to all this trouble for a few bits of free chicken. I am a person who does not have money to just squander and this was a treat for my daughter my granddaughter and myself and I can assure you I will not be using your services again. I expect a full refund for this horrible meal and my inconvience. The time is now 20:40 pm and I still haven’t eaten.
I look forward to your prompt response
On nov 14 around 6:30 pm we order a 8 piece family meal plus order of large maccroni and cheese the the drive thru after getting home find out they didn’t include the macaroni and cheese also one of the piceces it tasted like it has been fried twice or it’s old and biscuits they were it done I called the manager he just took my name and he told me that next time we will give you order of macaroni and cheese didn’t apologies or explain what happen iam very disappointed for the quality and the service plus I paid you should get what you paid for. Very bad business for big name like KFC
Every time I visit your Portage, Indiana location there is an issue. Once my chicken was seriously undercooked, then there was a 30 minute wait for chicken another time. Today, I’m being told their is a 40 minute wait for grilled chicken and there is no corn. This is the worst location ever... Seriously, your job is to keep food prepared for customer’s to buy. They can never get it right. I just moved to this town and love KFC, but despise going to this location.
I had ordered 3 zinger sandwiches and med gravy for delivery...……..8pm 801 to be exact......Wait and wait for an hour. call back to service get told to call store and of course. its past time to redeliver. I get employee on phone that turns out to be my landlord supervisor .She and delivery guy are friends I guess. She said he had called my number that I gave on order. It was call on delivery. .she said she called her husband who is land lord of my building and he knocked on my door ,which I did not hear because I am earphone guy...but my cell phone was on my chest and had not rung...………..She then says that's it is my fault that I missed delivery and it will go against me for future calls....I have screen shoots of my call logs that prove they never called me....I just want to tell you that I will never order or go that spot again....my daughter really like it and my son loved the Taco bell...…..FUCK OFF...never again....oh and I have told all my friends and anyone who will listen to avoid place like the black plague....I was a 3 times a week kinda guy...….never again...….oh HER name was Aida.
My complaint is! I recently called at one of your outlets, mainly Beaconsfield services, I recently called there and bought a bargain bucket, upon my surprise I received 6 pieces of chicken, 3 of them badly burned and dryed out, the chips were fine although when I went to open my gravy and the sell by time was 5-15pm on the carton, however it was 22-20pm when I made this purchase, I was in a rush so didn’t have time to return to the counter to express my complaint, I’ve been using kfc on a regular basis for over 30 years, but found this particular establishment very unsatisfactory,
The restaurant was filthy look like someone had spilled soda and no one never got it up trash on the floor I purchased two $5 fill up boxes and was charged $7 and on top of that they didn’t even put cookies in the box the manager was arguing with the cashier then when the cashier was asking her questions after the argument the manager ignored her very unprofessional this kfc is horrible address is 7720 Blair rd silver spring md
I went to KFC in Madison MS last week the customer service was terrible. Upon paying for my meal white meat the cashier informed me that all of the white meat was sold and I would have to wait 25 minutes. waited more like 40 minutes in the store, the cashier asked the other employee to go to back and box my chicken. Upon presentation the chicken looked like someone dropped it on the floor and stepped on it. I informed the cashier that I did not want that chicken and she proceeded to take the food back and told me that the rest of the chicken was already sold to other customers after I waited in the store 40 minutes left with no food I made several complaints on the hotline for KFC with no follow up call from a Manager. This is unacceptable and I would like a follow up. This store need to be looked into, poor management the store is always dirty and the employees are rude and very unprofessional, Eating in front of customers rude and mean
The new Drive Through KFC in Deridder, La is serving Half Cook Chicken. The Regular KFC Fried Chicken is Bland. Have The Corporation changed Original Recipe? I sure won't be buying half cooked chicken at the DeRidder, La. Store.
The Locals are also Complaining about the Raw Chicken.
Thanks for your attention to this matter of Business.
while the service was great ,the chicken tenders were not.the chicken was room temperature, hard tenders .this is the second time I have gotten hard cold chicken.staff was not busy at all with customers.the tenders should have been hot ,tender and moist.
I went to the location at #G135178 and purchase two (CHICKEN) Pot pies. When I got home I discover there was no chicken not one morsel in neither of the pot pies. Is this the new practice of the company or was I Just ripped off. I got the $5 fill up meal. If you are not going to service meat in the pot pies please take it off your menu. This is unacceptable. I will not patronized that location anymore. 2080 Pleasant Hill road Duluth, Ga.
We went into the drive through at 15.03 with not much of a queue in front of us. We were sat at a standstill for ages. Finally moved up and got our order taken and not even a mention of sorry about the wait. When we got our order it was 3.30! I said to the lady I was not happy she apologised about the wait and said it had been manic...not good enough when you go through the drive through you’re stuck, somebody should have come round and told us what the hold up was and at least offered an apology before I say we was not happy...
I shouldn’t give one star. At 9:30 a full half hour before close, I started to place my order and was interrupted by a femal voice telling me “we are out of mashed potatoes “ knowing full well they could have made more up.
After asking for a manger was told they would not make any that late. Remember the sign on the door says 10:00 pm close. Please explain if you can.
I ordered a meal from kfc RENFREW road paisley to be delivered,when it arrived items were missing I tried to contact the store but phone line was constantly engaged I then got through to just eat which was another disaster.i eventually got a refund for missing items but my experience with kfc has been dreadful I’m insulin dependent diabetic and it was my birthday and as I have to carefully watch what I eat this was a treat and it was totally ruined your orders should be checked and double checked to ensure orders are correct my order number is 624 156 269 my telephone number is 07985276709 and address is flat 0/2, 8 Claud road,paisley pa3 4rx
I visited the location at 8350W. Judge Perez in Chalmette, La. it was the worst experience ever. I placed an order for the pot pie. The person serving me if I wanted a drink with it and I said no. I asked her after is the cost was the same with the drink. She replied yes. At that point I asked to get it with the drink. Her attitude became horrible. She turned away and stated “I should have never asked her if she wanted a drink!” I said I can cancel my order. She replied I just shouldn’t have ask you if you wanted a drink. Her attitude and tone was terrible. I stated “ just give me my money back you’re talking to much. She inturn said “I can say what I want!” I said you’re right and asked three times who the manager was. She refused to answer. I asked another employee and she pointed to the person that was waiting on me. It is appalling that a manager would behave in such a manner.
i went to kfc in Jacksonville tx and ordered family 10 piece with two sides and my chicken wasn't fresh and i tried to call back numerous of times the last time i called he told me he couldn't fix my order because i didn't bring it back he was very unprofessional and he also used profanity
My food was off smell and tasted horrible put me off eating it went Bk to tell them the manger was very rude
My complaint is about your store on Saratoga street, Corpus Christi, TX.
Your manager Mary stated that many people are complaining about your online menu is not the same as what is listed on their service screen.
When I ordered the 1 piece white chicken breast with a bisquit, mashed potato, it did not come with a cookie as stated online. Please match screen to online!
Ordered in store. For a start I had to be served by the drive-thru person due to members of staff unaware of where the till person was. Whom was in the customer area cleaning, as we went passed her to enter the premises. Order was taken fine. A bit rushed but obviously I can understand as she might have had a car waiting. Which she had as she went away before finishing our payment. However did shout back the till person to gather our order. The person came back in look at the screen and went to assemble the order. 5 minutes passed before I had to tell her the payment hadn't been taken. Which she could've seen on the screen because I was able to. Payment went through. Another couple minutes later we got our food. Fresh fries. Great that's a first. Get home roughly about 5 minutes away. And the chicken is lukewarm. I reckon it could either be due to overheld chicken or due to the fact the member of staff took the food out of the hot holding area 5-7 minutes before all the food was ready. If I could go lower with the stars I would. Also popcorn chicken large. Half filled so really a medium. Sums it up really. It's a sham also I love the food when it good and correct. However when it not its terrible. Not one for complaining as I also work in the fast food industry but this was far below par.
On Saturday Oct 6th I placed a delivery order from your store on 464 Dundas St E, Belleville, ON K8N 1E9.. I have never been so upset with the order my family placed.....The order was around $45.00-$46.00 I gave $50.00 cash at the door.. Driver was great However he kept my Receipt :( ....My order included 2 Big Crunch meals one spicy and one normal as well we ordered a 12 piece chicken bucket with fries and gravy.... The spicy chicken sandwich was so dry it was like leather, the bucket of chicken was really greasy, the grease in the bottom of the bucket was brown, not sure if the company is aware that the oil needs to be changed... I have attached some pics... I will never go to that KFC again... When I called the store they did replace the sandwich but after waiting a hour to get the order then another half hour to go pick it up was really upsetting
KFC has always been our go to for fast food for a treat for my family...the time this order was placed was between 7:00pm-7:15 pm
As well I don't believe the pricing was accurate either what I had ordered was specials from the coupons I received in the mail two chicken big crunch meals $10.69 12 piece chicken fries and gravy 21.99 total $37.00
Thanks for your time
Caerphilly kfc what can I say ...
Always cold food when taken away sometimes no boneless chicken and today no lids for soft drinks some one isn’t doing their job shocking
I’d like to give zero stars but that’s not an option so I’ll give a one star. Three weekends in a row I’ve tried to order from KFC in Monticello MN at 8 pm and have been told that they are out of crispy chicken and they aren’t making anymore. I wanted to order a 10 piece bucket and get crispy but they wouldn’t complete the order. So we called Pizaa Ranch. KFC is horrible customer service.
My local KFC (33904) does not honor the TV advertised price for the 5$ box. As this is important to me I will not purchase anything from KFC until this changes.
1. 9:20 pm no chicken if I wanted to place an order had to wait twenty minutes , as it was myself and 4 other vehicles 2. Misunderstood ordered 10 pieces of chicken only which came out to be 6 pieces only (too expensive). 3. No ketchup, no napkins no offer made when the employee came out to the parking lot I asked her for napkins she brought me a bundled of tissue disgusting. 4. No offer of a biscuit or apple pie for the wait ??? 5. Spoke to Chelsea manager she informed me she understood how unprofessional her employ was and would council her (not my concern). She commented wish I had taken your order it would not of happened poor excuse are your employees incompetent? Poor poor poor service from KFC and 6 pieces for 10 with 2 breast 1 leg and tiny wings that is greed. My last question one employee was cleaning why are your doors locked at 9:20 when you close at 10:30? If I was a corporate exec I would realize what a loss of revenue ???? And employees in a major rush to close the store , I just moved in this area and was blown away , the only good comment the chicken was good.
The world worst kfc Eastbourne lottbridge drive after waiting 40 minutes in the que then to be told they have no drinks what a joke all ways the worst service from here don’t know why I thought to give it another go the place is a run down joke
I saw this heartbreaking video complaint online and felt the need to pass it along to corporate headquarters. I have always enjoyed KFC. This video is being shared like wile fire. It is sad and it is awful.
3 $5 lunches
All 3 biscuits were hard as rocks.
There is no way they were not aware, the biscuits just crumbled they were so hard. No cookies in the meals .
Three very disappointed children.
When I called the only thing the girl could say was I just came to work.
No on wants to take responsibility for bad food ..
when ordering, i asked for mashed potatoes with no gravy and the cashier confirmed it. upon getting the food i recieved mashed potatoes with gravy on it so i had asked for one without. they took my gravy potatoes and gave me mashed potatoes without gravy and when looking at it, it wasnt even half full. the soBe life water wasnt even pink, it was basically pure water.
I HAVE EATEN K FC FOR 30 YEARS HAVE NEVER BEEN TREATED SO RUDE AS I WAS AT KFC MCORCLE AVE ST ALBANS WV, I ORDERED 5 DOLLER BREAST FILL UP, FIRST THEY SAID WE DONT HAVE ORIGINAL RECIPE, I SAID OK GIVE ME EXTRA CRISPY , GOT MY ORDER, I SAID WHERE IS WING , THEY SI
AID WE DONT DO THAT,I SAID THAT IS WHAT THE CON
MMRECIAL SAYS THEY SAID SORRY ABOUT YOU LUCK,SO AFTER 30 YEARS OF BEING A LOYAL PATRON I WILL NO LONGER BE ONE THANK YOU
On Thursday October 11th 2018, my husband and I went through the KFC drive through on University parkway, Winston-Salem, N.C. we asked for chix wings and the lady told us it would be 5 minutes. we went left and came back to the drive through after about 10 minutes. she told us that all the wings were gone and if we would have paid in advance they would have held the chix for us. she said it would be 7 mins. now. we told her we would wait because we were hungry and the power us out in our neighborhood. We paid her and she told us to park and she would bring it out to us. we parked and waited for almost 25 mins. when my husband noticed the everyone was getting chix. but us. I went in to ask about my order and the people at the counter said to the lady that helped us that "this lady has been waiting 25 mins. for chix. The lady that told us to wait came out and said I am sorry we are out of chix. I told her you told us to park and you would bring it out. she kept saying we are out of chix, and I am thinking how can a chix place be out of chix, and the other customers were told it would 45 min. wait for chix. I was very upset by now but I held my peace. she gave me 8.75 back I told her the was the wrong amount, I gave her 10.65 she gave the correct amount. I felt that was poor management and poor customer service on KFC part. she did not offer us other pieces of chicken or a complimentary coupon or anything. She just said with no concern that we have waited 25 minutes "I am sorry ma'am we are out of chicken. I may or may not be visiting that location again.
I’d give no stars if I could!
I went to the drive thru and sat for 3 minutes then some male said I’ll be with you in a moment and three minutes later and still no response so I drove away! There was one car at the drive thru and I customer in the restaurant! This is not acceptable!
Been to kfc 2 times in a month at portslade both times chips not cooked at all and on second occasion chicken pink had bad tummy all next day
HI, I WISH TO COMPLAIN ABOUT THE SERVICE I RECEIVED RECENTLY AT YOUR BRANCH IN CHAPELFIELDS, NORWICH. I ORDERED A FAMILY FEAST, AND WAS TOLD THEY HAD RUN OUT OF BEANS, SO THE CHOICE WAS GRAVY, COLESLAW, OR CORN ON THR COB. I ASKED FOR GRAVY AND COLESLAW. WHEN I WAS CALLED FOR MY FOOD, THERE WAS NO LID ON THR BUCKET TO KEEP THE CHICKEN WARM, AND WHEN I ASKED FOR PLATES, I WAS TOLD THEY HAD RUN OUT OF THOSE ALSO!! I ASKED HOW I WAS SUPPOSED TO EAT GRAVY WITHOUT A PLATE, AND I WAS BLUNTLY TOLD, WITH A SPOON!! HOW RIDICULOUS TO BE GIVEN GRAVY WITHOUT A PLATE!! I WAS THEN GIVEN A COUPLE OF BUCKET LIDS TO PUT MY FOOD ON TO, WHERE I HAD TO TRY TURN UP THE SIDES TO STOP THE GRAVY GOING ALL OVER THE TABLE!! I DONT FIND THIS ACCEPTABLE AND FEEL THAT THE STAFF DIDNT REALLY CARE, AND ITS MADE ME THINK TWICE ABOUT GOING BACK AGAIN.
Went to kfc in Southport was discusted at the cleanliness tables hadn’t been cleaned away food and left over packaging on tables bins were full no salts or lemon wipes toilets were disgusting will not be going there again ther were 3 staff so had to waited ages for food aswell
KFC store in Newton, NJ.: every time I’ve been to this location I get shorted on what I ordered. Yesterday, 10/12/18, I ordered the $5 fill up Breast & wing combo. When I opened the box, I found I was given a breast and a leg, which could have been a simple minor error. But this leg I received was as hard as stone. It was a disgusting piece that must have been a week old. Also, the cookie was missing, and no fork for the potatoes. This is not a unique occurrence at this location. Rather than list all my bad experiences with this location here, I’ll just say I won’t ever go to a KFC again, Roy Rogers is much higher quality. And It’s not far out of my way.
Just got take out at the Upper Sandusky, Ohio KFC ordered a 3 pc meal dark meat to go. Got home only had 2 pc. Not driving over 30 minutes round trip to go back for their mistake but its very frustrating!!!
I went to KFC at the Colonial Heights Boulevard location in the drive thru to order my food. The lady repeated “what?” To me 3 times and then to me to wait. Finally got my food ordered after waiting about 5 minutes. I checked my food before leaving the parking lot and realized they forgot my Mac and cheese side. I let a staff member know as soon as I noticed. I waited in the parking lot for 30 minutes. While waiting, I ate my chicken breast combo. The meal was disgusting. My chicken was dry and my mashed potatoes tasted like raisins. Another customer informed me that kfc staff is not coming outside and that I’d have to bring my receipt inside and get my Mac and cheese. My family and I will not EVER be returning here again. Trash.
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