Facebook logo

Facebook

1.0
2,431 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing three primary issues: account hacking with inability to recover access, wrongful automated account suspensions with no human review option, and complete lack of customer support responses. Users report losing years of memories and personal data with no recourse, while Facebook's automated systems appear to falsely flag legitimate content and ignore reports of actual violations like scams and hate speech.

Generated 7 days ago

Common Issues

28% (681)
hackedunauthorized accesspassword changed
26% (632)
account disabledsuspendedblocked
24% (583)
no responsecan't contactno human review
14% (340)
posts removedhate speech ignoredscam ads allowed
8% (194)
overchargedbilling issuead account

Complaints

Facebook logo

Arian

Jul 5, 2026
0

"I am filing a consumer complaint against Meta Platforms, Inc. regarding my permanently disabled Facebook account attached to the email [Insert your email address]. ' This flag is completely false and a result of an automated glitch—I rarely use this platform and have never violated these terms.

Meta’s automated systems have blocked me from requesting any form of human manual review, effectively seizing my personal data, private message history, and digital identity without recourse or due process. " The name of the account is Rene Rose and the number is 208-819-9594 and I didn't do anything to have my account deleted this has happened ones before as well and

I'm trying to get both accounts back if I can and they have the same name and number has all of my information on it and my…

Facebook logo

Rebecca Westaway

Jun 27, 2026
0

I am filing this complaint about Meta/Facebook in relation to an unresolved advertising and billing support case that has been open since May 2026. The complaint concerns failed advertising activity, unexplained restrictions on advertising access, poor case handling, repeated requests for evidence already supplied, and the failure to reimburse unused funds after the advertising account was closed.

Case History and Repeated Requests for Evidence

This matter now dates back more than one month and has involved several email exchanges with Meta support. Across the same case, Meta has repeatedly requested screenshots, video capture and account-specific information. I have provided this information more than once, yet support responses have continued to suggest that information is missing or…

Facebook logo

BG

Jun 26, 2026
0

Facebook is allowing scam ads after I reported to them explaining they are fraudulent and they responded saying the ads do not go against their community standards. So these fraudsters are being allowed to continue to scam other people. The scam sites are for purple and white potted trees.

The ad shows big beautiful purple and white floral trees with stakes. What was finally sent after more than 2 months were 2 tiny pieces of cheap junk someone could find at a dollar store. I filed with Paypal and am posting on every ad I see them on to warn people not to get scammed like I did.

Sharing a photo below of what i expected to get on the left and what was sent on the right.

Facebook logo

Alice McCargar

Apr 5, 2026
0

I have two accounts

Alice McCargar Lola Bridgida

I tried to delete Lola Bridgida because it has been hacked. I only want the acct with my real name but when I try it won’t provide tge delete button. the site won’t let me. If it won’t delete just one than Im am requesting you delete both and I will start a fresh one

Facebook logo

Lisamarie Dean

Mar 7, 2026
0

I have been using Facebook since around 2008 or 2009 without any issues. Now all of a sudden I can't "react to posts or reels or even defend myself in a reply when somebody verbally attacks me! This is a VIOLATION ofy constitutional right to FREE SPEECH AND EXPRESSION.

They CLAIM that it's to "minimize fraud and deception", which makes NO SENSE when all I am trying to do is"like" something that I do or simply show interest in something!

Facebook logo

Kim Bedelle

Dec 29, 2025
0

Last week my 20+ year old account was suspended for "Child Sexual Exploitation", no reference as to what this was, I would never and have never posted such things. I do not post pictures of my grandkids at all so this isn't a mistake by Meta.

I appealed and my account was disabled. I have no means of contacting Meta, no ability to defend such an accusation. As a 68 yo Grandmother, this hit me pretty hard but there is no recourse with AI.

Facebook logo

K Mohammed Hafid

Nov 1, 2025
0

My Instagram account was suddenly suspended on 16th October 2025 without any valid reason or prior notice. I have never violated any Community Guidelines or Terms of Service. Despite submitting a grievance through the proper channel, I have not received any response or explanation.

It’s really disappointing to see how Instagram is handling such cases — disabling genuine users’ accounts without evidence, and then not replying even after multiple complaints. This has affected my personal and professional communication.

I request your team to review my case sincerely, provide a clear reason for the suspension, and restore my account as soon as possible. I’ve always used Instagram responsibly and respectfully.

Facebook logo

Kohima Roy

Aug 18, 2025
0

My Instagram disabled wrongfully. Lost years of memories and many brand deals. Meta verified support is terrible. No reply email from meta.

Facebook logo

Nat Holt

Aug 5, 2025
0

Hello,

Four of my photos were recently flagged by Facebook’s automated systems. I have reviewed the Community Standards in detail, and these photos do NOT violate any policy.

I reached out to FB customer service chat. The first rep asked me a bunch of questions then did nothing to resolve the issue. I tried again and the second rep told me that they can't help me and was very rude and talked down to me. He said my only options are to delete or edit the posts but that doesn't resolve the issue!

I am not willing to delete lawful, policy-compliant content simply because of an automated error. So those posts are not being recommended even though they follow all standards. This is absolutely ridiculous and wrong but they won't do anything about it and it's disgusting how they treat their…

Facebook logo

Steve F

Jun 3, 2025
0

Facebook itself harasses me constantly taking things down, not letting me message back, threatening me with suspension. It's overwhelming to my mental health and would like to file a claim against that company

Facebook logo

Jerry N. Bustillo

May 29, 2025
0

Greetings!

Just want to report about Facebook Company if there are ways I could just raise my voice just to be heard with their platform and META that is not working well. I'd been using Facebook since 2008 and everything was fine at first. While getting involved in some groups and discussions as the Facebook community grows, there's something that needs to be improved in their platform or should we say their services.

Sometimes while using Facebook in engaging group discussions, I found out that most of my posts were against community standards. At first, it didn't mean a lot since sometimes errors or bugs may be as I thought about it. Then eventually my account was banned permanently without even an appeal. I ask them several times to restore my account and perhaps a mistake. But they…

Facebook logo

ANIKESH PRASAD

May 5, 2025
0

Dear Facebook Support Team,I am writing to formally raise a complaint regarding multiple reports I have submitted about bullying and harassment directed toward me on your platform. Despite following the proper reporting procedures, the harmful content remains active, and I have not received any meaningful resolution or explanation for the inaction.The following are the case numbers associated with my reports:122103459242857859122103459050857859122098344098857859122098343030857859 Link to post - https://www.facebook.com/share/p/1AZFvdgBWm/

Its contains my picture and false statement defaming and harassing me.The content reported contains clear instances of bullying and harassment, which violate Facebook’s Community Standards. The continued presence of these posts has caused me significant…

Facebook logo

Jason

May 3, 2025
0

Meta keep kicking me out of Facebook just for texting a normal text message not offensive at all and then ask me to prove who I am all the time I'm getting a bit sick of it now

Facebook logo

Ted Cotter

Mar 16, 2025
0

To whom it concerns. 2 days ago I clicked on my Facebook page and it told me to login. I thought that was unusual. When I did login with my usual details it told me that my account was blocked because my account doesn't follow the Community Standards on account integrity and therefore my account was blocked. I was absolutely shocked.

When I tried to get back in again it gave me a name of someone in India or Pakistan. Again I was blocked and locked out. I have been a member of Facebook with over 25 years and never had any violations or anything against me.

I am totally disgusted with this and have been trying several angles to contact Meta to no avail. I am seriously thinking about taking legal action against Meta as this has been very distressing for me. I am disabled and live alone and…

Facebook logo

Azmat ali

Feb 3, 2025
0

Dear Facebook Support Team,

I hope this message finds you well. I am experiencing difficulties accessing my Facebook account after switching to a new device. Despite multiple attempts, I have been unable to log in successfully.

Account Details:

Account link: https://www.facebook.com/share/1BaWxyVpXB/

Username: دکھالی راجگان

Phone Number Associated with Account: 03125005349

Previous Known Password: aliazmatsop@19905

One of the Previous Device in which I used my account is Opoo A71 (2018)

Ip Address: 223.123.88.11

IMEI 1: 867762031659631 IMEI 2: 867762031659623

Issue Description:

I changed my device 11 months ago and am now unable to access my Facebook account.

Attempts to log in have been unsuccessful, and I have not received any password reset emails although I have the…

Facebook logo

Derek Santamassino

Dec 1, 2024
0

com. The email is not registered to any Facebook accounts. Within my email, I explained I have a Facebook account that I cannot log into in about 3 years because I do not know the email on the account nor do I have access to the email.

com and send me a verification email and a password reset email. santamassino. I also attached a copy of the front and back of my ID card to my email so they can verify my name. Unfortunately, I never received any responses from them at all.

I am attaching my ID card to this complaint as well.

Facebook logo

Asha Kanta Sharma

Sep 2, 2024
0

Subject: Urgent: Request for Clarification and Reconsideration of Account Suspension

Dear Sir/Madam,

I hope this message finds you well.

I am writing to express my deep concern and distress regarding the sudden suspension of my Facebook account. My account has been blocked without any prior warning or opportunity to address the issue, and I am currently unable to access it. This situation is causing me significant emotional distress as the account contains over a decade of personal photos, memories, and important connections. I am having sucidal thoughts now.

I have not been provided with any specific information regarding which post, comment, or activity led to this suspension. Without knowing what caused the issue, I am unable to correct any mistakes or address any potential…

Facebook logo

Md Rasel

Aug 31, 2024
0

I have forgotten the password of this ID number, I have also forgotten the password of Gmail, I want to solve it

Facebook logo

Victoria Haddon

Jul 18, 2024
0

My Facebook account got hacked back in May and someone created a fake profile pretending to be me. I am absolutely disgusted by Facebook lack of help and support in getting the fake profile pretending to be me deleted. I am suffering really bad stress because of this. The image attached to this report is that of the fake profile in question

The same thing happened to a friend of mine, the fake profile got reported on 6th June and facebook support team removed it by the 13th.

So what is so different

I want facebook to fix my problem as immediately as possible and send me a personalised apology.

Facebook logo

isra

Jun 20, 2024
0

my Facebook got hacked and i can't log in and it s deactivated , and they changed the recovery email and removed my phone number and the submit id didn't word the id was right but it didn't work ,i attached an image that's not my email

Facebook logo

Constantinescu valentin

Feb 5, 2024
0

i reported hate speach and the posts have not been taken down, then my acount features have been suspended twice now for 24 h, just like that . I did not receive any notification. I did not post anything that goes against community standards. If somehow that happens anyway i must receive a warning or a message inbox which i did not.i have all the data saved , print screened .

the text on print screen is in english and some in romanian language . i uploaded print screens showing the pop ups showing when i try to like or share or comment anything.(in romanian)

Facebook logo

Michael Biello

Jan 31, 2024
0

I HAVE BEEN CONSISTENTLY BLOCKED BY FACEBOOK WITU NO RECOURSE! THEY NEVER SHOW ME THE POST THAT WAS REMOVED! THEY NEVER ALLOW ME TO REQUEST A REVIEW! THEY ARE CONSISTENTLY INCORRECT IN THEIR BLOCKING OF MY ACCOUNTS! I WANT A CLASS ACTON LAWSUIT!

Facebook logo

Stephanie Michelle Flynn

Jan 18, 2024
0

I've been hacked I reported it to Facebook by email and my boyfriend reported it to Facebook but they won't help me.

Facebook logo

Stanley

Jan 8, 2024
0

Facebook had been over charge me and do multiple billing on 25 to 30 Dec 2023. Contact customer service, they mentioned they have no authority to access account after I show her Facebook bill me 8x from 25 to 28 Dec.

00 in Dec they have total bill me for $900plus. She refer me to payment @ Facebook email no reply and i tried support @ Facebook email also no reply. Now case has been put into Dispute investigation by my bank but my bank told me i have to settle the bills during investigation if not there may have bank interest incurred?!

Anyone face the same issue and can advise?

Facebook logo

Arvind kaushik

Jan 2, 2024
0

My Facebook account is hacked I give my I'd to my frnd he change the password and mail id now he is making fool. I know he change it. He is already arrested by police more than 4 time. 50

Facebook logo

Warren Clyde

Dec 28, 2023
0

Dear Sir/Madam I have been trying for what seems like forever to get in contact with someone to help me

I have had a facebook account since the beginning of facebook Then last year or year before not sure. I got up and found that I had my credit card company had sent me amessage3 asking if I authorize a payment of 700+ dollars from my facebook account. I said no I never make purchases on facebook

So I went to my facebook page to see what happened and I was not able to get in(I violated community standards or something) I couldnt talk to anyone I couldnt find out what happened just kicked out like garbage when I have been using facebook sin e its inception. I have a funeral site that I made years ago that is dedicated to lost loves, to the people of 9 11 and many others.

angelsarmscom I…

Facebook logo

Paul Deamer

Dec 11, 2023
0

Asked and blocked sex ads that show full sex on your video page, reported to ASA they replied that you have taken down .Breaking the law again.

Facebook logo

KUNAL TARAFDAR

Dec 3, 2023
0

https://www.facebook.com/profile.php?id=100069576578879&mibextid=ZbWKwL This is fake account who misused my sister picture and still harrasment and threatening her...so please taken legal steps about the profile Thank you

Facebook logo

Stefani Kaimakliotou

Nov 12, 2023
0

My facebook account was disabled and I am so frustrated and devastated, because i didn't do anything wrong. It has all my pictures and my memories for the last 10+ years. Facebook won't let me use my ID and they do not respond on other options.

I sent them emails and tried to complete the appeal form but it won't let me submit my ID. Please help!!

Facebook logo

Emma

Nov 9, 2023
0

My profile and rescue account has been hacked and no one has got back to me

Facebook logo

Kim Blackhurst

Nov 1, 2023
0

I WAS HACKED DURING AUGUST AND ITS BEEN 4 MOS AND FACEBOOK NEVER HELPS ITS CUSTOMERS AT ALL this is bullshit and i wish some one files lawsuit with the company IM ANGRY AND A HORNET SOME STUPID HACKER HACKED MY ACCOUNT BECAUSE i thought it was one of my friends nope i have beeen on faceboooks ass about it they are ignoring me and

not helping me they are negligent they have no cyber security or tech support millions of customers are loosing there accounts because of hackers and scammers and it needs to STOP NOW i lost my family pictures that meant he world to me i also lost my aunts memorial page i did a make over on it so i can send messages to her and her friends as well but i lost that abililty to do that she passed away and i lost a wonderful picture of her as wel i am fuming angry and…

Facebook logo

Wandora Lewis

Oct 18, 2023
0

I was hacked on Oct 8 by the profile below. Facebook banned my marketplace after I had to rest my password. Been with fb since 2008 never had an issue or been banned. I have appealed 8 times and sent info attorney sent to fbi.

Fb still won’t help me and won’t unban me. I am being punished cause of a hacker!

Facebook logo

Michelle

Oct 15, 2023
0

Everytime i post something it gets declined for no reason and i haven't been disrespectful on anything. I post amen a lot and it gets declined for no reason and it needs to stop because im a christian and i have the right to post amen or even happy birthday to celebrities and that gets declined. I want it to stop for good or i will file a report against facebook/meta.

Facebook logo

Alejandra Mingramm Iturraran

Oct 14, 2023
0

Facebook was disabled due to a linked Instagram account that's not mine! Please Help!

My FB account was disabled due to a linked Instagram account that is not mine. I received several emails from FB with a password recovery code and then when I logged in I got the "account disabled message due to the linked Instagram account violating guidelines." The message told me to contact Instagram for a review. My Instagram account is not disabled and has no restrictions or notices it says... how do I make Facebook discover this was a hacker not me, whatever he posted to restrict me he did it on purpose is a new modality Instagram account to appeal our decision. I don't know who bachhophuong is... help how do I make facebook discover this was a hacker, not me, whatever he posted to restrict me he…

Facebook logo

Kuwar Indrapratap Singh and

Oct 5, 2023
0

This account is used my photos and my name misuse my fake account create please review and permanently close this fake profile. Thanks.

Pretending and fake profile link=https://www.facebook.com/thakur.i.singh.77

Facebook logo

Delarey van Dyk

Sep 20, 2023
0

I lost my mobile phone which had the two factor authenticator app loaded. Since then Inhave been unable to access my account. I have tried every avenue suggested online by facebook to no avail. I then contacted Facebook on all digital platforms with the hope that they would actually assist their client also to no avail. The worst experience ever!

Facebook logo

Brian Beard

Sep 10, 2023
0

Marketplace allowing car sellers, UK, to offer cars at ridiculous low prices, obvious scam, and they turn out to be selling cars for ,"my uncle who doesn't have FB. You are supporting criminals not dealing with the problem.

Facebook logo

Victoria Hook

Sep 10, 2023
0

Someone hacked my daughters Facebook and messenger account using her content to message and hacking into her friends account and Facebook couldn't see any problem when it was reported by herself friends and family do not feel that Facebook supports there customers it's disgusting .

Facebook logo

Tanya Milne

Aug 31, 2023
0

Facebook have shut my account due to copyright infringement. I tried to contact them as they had breached their terms and had not contacted me to let me know. When I have contacted them to say the account is private and I have my own personal content and have not uploaded any content which is not personal they refuse to respond.

They have changed my password and email address on the account and won’t let me have access to any of my content or let me know what the copyright was to defend myself. Will be getting solicitors involved!

Facebook logo

Melissa Fridley

Aug 30, 2023
0

Account on Facebook keeps getting locked.

Facebook logo

Christine Marrello

Aug 28, 2023
0

Facebook disabled my account and I couldn’t even learn why. They never answered my questions or communicated with me.

Facebook logo

Nina Williams Walters

Aug 26, 2023
0

On Facebook games, you have a video called hunting snipers, in your rules it says anything that does harm to animals you will not tolerate well. This video shows people shooting guns and killing animals. The animals are yelling and crying.

This is not acceptable for young people to watch, please take this video off and put it somewhere else. This is showing young people it’s OK to kill animals. I will report it to PETA put it on YouTube or one of the other social medias thank you

Facebook logo

gwendolyn lightfoot

Aug 26, 2023
0

to whom it my concern at facebook let me tell you something all i tried to do is play jackpot party on facebook thats all i ever do i dont go in the chat rooms or nothing next thing i know i could not get on facebook you were telling me i had to take a picture of myself but i'm not to good with computers i had to get a frtend of mind to show me how to get the camera on my computer to send a picture of myself all i did was try to play jackpot party with i been playing for years never had an issue until now so

don't say i did anything wrong because i did not before you accuse someone of doing wrong let them know what they done .

Facebook logo

Ryley

Aug 25, 2023
0

If I could give 0 stars, I would. I’ve reported SO MUCH hate speech, and yet it apparently doesn’t go against their community standards. There are literal nazis sharing racist/homophobic/antisemitic things and Facebook apparently thinks it’s okay. I’m talking about people sharing things DEFENDING SLAVERY, racist memes, swastikas, straight up dog whistles(23 16, WPWW, 88, lightning bolts) and it’s okay.

But if someone fights back and insults one of these awful people, THEY get muted.

Facebook logo

Andrew ODell

Aug 24, 2023
0

I been report on group. Facebook still ignoring on the message. My friend have mental health is bad. I need contact to Facebook explain them automatically online.

Facebook need close down by worst mental health and suicidal

Facebook logo

Shamshad Khan

Aug 22, 2023
0

My account has been hacked no one has been intouch with sending a number of emails I’m very worried I have a lot of memories in my account please help, my account was hacked on the 24/04/2023, I have found out from friend the birthday date was changed to 16th of may please help me get my account back, they got into my email and the account connected to my instagram I have sent in uploads. I have contacted a number of times with no reply please help

Facebook logo

Pamela Beckham

Aug 20, 2023
0

Someone has hacked my account. Tried to solve the problem and nothing works. Would ask that the account be deleted, her name that she is using if Karina Beckham fro Central Region Singapore. Says she joined on August of 2009, but of course that is my start date. Can anyone help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Facebook logo

Kimberly Agocs

Aug 19, 2023
0

My name is Kimberly Agocs I am letting you know that I have been hacked the person that hacked me. Her name is Johanna Williams. I have tried to change passwords and I can’t. I even tried to give you my license and you came back saying it wasn’t good enough. What do I do?

Facebook logo

Vivian Power

Aug 19, 2023
0

My main account was hijacked, and although I keep getting messages that my account has been disabled, it is not! My friend just had the hijacker like a page in their account on Facebook. I have screenshots of my name change, my picture, and a foreign phone number connected to my account.

I have more screenshots My name is Vivian Power [email protected] Phone (814) 920-3675 Someone changed the phone number to a foreign phone and I have no idea what they did to change my email. I had the account for 14 years under Vivian Power only! Not whoever hijacked my account, added to my full name. Help! I lost everything!

Facebook logo

debbie tesfamariam

Aug 18, 2023
0

I just wrote out my questions along with a screen shot boom disappeared, who else can I contact about post being removed that have no threat or bullying

Page 1 of 73Next