Microsoft Customer Service
Rated 1.99 of 5 Stars
Based on 373 Complaints

Contact Microsoft Corporate

Toll free phone number: 425-882-8080

Microsoft is a global technology company founded by Bill Gates and famous for the Windows operating system and the PC computer. The current CEO is Satya Nadella who took over in 2014 for Steve Ballmer. Microsoft is a global organization with thousands of employees, and is headquartered in Seattle Washington primarily, with offices around the world.

Customers primarily complain about Microsoft because of the poor quality of products including: PCs, Windows, Internet Explorer, and Microsoft Office. Particularly certain products have had more challenges than others like the Windows Phone and Windows 10 OS. There are many negative reviews across the internet about these products.

In recent years, Microsoft began outsourcing much of it's customer service department outside of the United States. This makes contacting the company with problems even more of a challenge. Common feedback we see relates to poor customer support, bugs in software, problems with PC hardware, and overall frustration with a lack of innovation inside the company. 


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  • Microsoft corporate office

    • One Microsoft Way
    • Redmond
    • WA 98052
    • United States
  • Company website

  • 1-800 phone number

    425-882-8080
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Top Microsoft Complaints

Browse more than 373 reviews submitted so far
40

The Windows 10 version of the operating system has it to update the entire operating system without even asking me if it is okay to do it now or whether to wait for a more convenient time. It just restarts and starts updating. I was in the middle of writing a term paper that is due tonight and thanks to that I have to barrow my brother laptop and start all over because the updates take forever to finish, like 40 minutes to get to 25%. I really should have stayed with windows version 8.1 but too late now.

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20

Microsoft has gone to hell in a hand basket. First windows 8, sort of fixed with Windows 10. Then Edge where you change how the controls in the upper right work like favorites you changed the Star to add Favorite, Then Office buy the program but to continue to use it you must subscribe. That is 3 strikes which means that you are out, But Nno you now have it so outlook will not work with old Explorer, It is like you idiots just look for ways to piss off the customers, well you succeeded.

I will no longer buy anything by Microsoft if I can find any other product that will do the job. At this time I am stuck with Windows as my operating system but I no longer use Office but use Open Office instead and soon I think Google will come out with a operating system that will emulate windows so I can run my programs that were written for windows when it does I will switch so I can get away from Microsoft. These people are idiots with a Moron in charge.

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20

I knew 2 very intelligent people who will not use a personal computer. A retired professor of mathematics and my brother, who during WW II, was a pilot bomber instructor for 5 years and later, worked for Westinghouse, and supervised the installation of all the elevators and escalators in Disney World. I now understand why. Microsoft 8.1 was bad enough, but 10 is ridiculous. You should have 2 types of programs. One for idiots, and I don't mean us elderly folks, and another one that speaks the English language. God help us.

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40

After installing the new windows 10 update (13-11-16) which is suppose to make "the online world" more secure, my system has refused to connect to WIFI. This is an non secure channel without password protection (it belongs to a hotel where I work so setting up password protection is not up to me), maybe that is the reason why windows does not allow me to connect. Though during troubleshooting gave me advice to plug cable in the laptop and restart rooter in order to get WIFI!!! With my other devices without windows 10 connect to the network without any trouble so the problem is definitely not with the router. I had to recover the system and use the settings from 11-11-16. System is working again and capable to go online.

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20

Twice over the last month, for two hours at a time, I have been denied the use of my computer because Microsoft Windows has decided to install unwanted, unrequested, unexplained, so called 'Updates" Is the only way to ensure this does not happen to 'Change my Supplier" this a complaint made by many thousands of Microsoft users.

Comment (0)
40

We are disgusted with recent Microsoft upgrades. First: The word upgrade is ridiculous and way more busy and labor intensive than the earlier version. Why? This appears to be the same problem Hewlett Packard had in the 80s where engineers designed calculators basically for engineers and not for the general public and lost market share. Why keep making these things more complicated? It is unnecessary.

Second complaint: The recent upgrade which apparently was "required" made our computer hugely slower and incredibly frustrating. We are about to go to Apple we are so fed up with the lack of consciousness for consumers shown by Microsoft. Besides, there are no instructions for these stupid upgrades, and Cortana is a pain and it is not worth it to consult 'her'.

Given the above, I am thinking of selling my Microsoft stock since it appears the company is on a downward spiral. I don't believe you can be successful by continuing to frustrate consumers and make things harder rather than easier. We are now needing to take our computer in to our consultant to figure out how to get rid of your: "upgrades".

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20

I am using Lumia 525 handset. Recently while downloading an app Microsoft wanted current password. I did it but neither it is accepting password nor allowing download. Someone suggest to me what should I do to contact Microsoft?

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40

I have had my email account for 6 years and all of a sudden, it wouldn't accept my password. I know I was using the correct password but none the less, I followed the procedure of completing the online form, 3 times. I set this account up 6 years ago and now their security department is telling me that there is no way of resetting my password because the information I am inputting on the form is incorrect. I had files set up in my email with a lot of information I need. I can't believe that no one in Microsoft has the knowledge or the power to help me.

Comment (9)
20

Microsoft hijacked my computer this morning without my permission. I began working on a project at 7:07 and was prompted about 10 minutes later that Windows 10 required a restart. The only options presented were "now" or "later". Not wanting to be interrupted, I clicked "later". "Later" arrived without warning, and with no option to save my work or opt out, the update began. 50 minutes have passed since the start of my project and the updates are only 19% complete.

I would have finished my work a half hour ago if not for this interruption. Windows 10 is a terrible product and customer support is even worse. I called one number and they put me off to another number that only had an automated attendant which couldn't understand why anyone would be unhappy with their products and only offered to sell me more. They don't care.

Comment (0)
20

I purchased Microsoft Solitaire Collection. It was working fine until last night when it said I had to install it. I don't know why since I already did as I had been playing the card games. I had to uninstall it to reinstall, but now it states it cannot install due to my internet connection? How is this possible? I can install other apps, I can install apps/games from other companies, I can check my email, send email, go to other websites to do business yet Microsoft cannot install an app.

What is going on with your website? This isn't the first time I have had issues with Microsoft Solitaire Collection. I went for months after paying last year not able to pay due to some glitch with Windows 8 and Windows 10. I had installed 10, but uninstalled due to the fact that many of my programs which were/are Microsoft would no longer work including the Solitaire Collection. I do not want Windows 10 as there are still issues with it. Too many of my friends are having problems with it.

To be honest I cannot understand why Microsoft did Windows 8 especially allowing it to be installed on computers that do not have touch screens. It defeated the whole point. If you wanted something like Apple and the iPads, all the computers that had Windows 8 on them should have been touch screens. I've adapted, but I do not like the issues that keep cropping up with the apps. This is one of Microsoft not some other company. You need to fix the issues. I'm about ready to switch to Macintosh even though they are more expensive they do not have this many problems.

I want to either be able to install Microsoft Solitaire Collection again or I want my money back since it is this app. This is fraud by deception. You allow a customer to install and play for a couple of months then you allow glitches to where they can't play anymore so they lose the money they spent on the app. Do I have to file a complaint with the Federal Trade Commission? I will as I've done so against AT&T, etc.

Comment (0)
20

Received a notice that I had a virus/problem with a web site that wanted info my info. Same time there was info that I needed to contact immediately to stop this. Tried to just remove all that info but could not so dialed the phoe # listed. A woman answered with a foreign accent that I couldn't understand so I asked where she was located. I think she said Maryland but not for sure. Ask for someone else, then a manager but no change so my wife got on the phone, she hears better than me, and she had just as much trouble.

They ask a bunch of question, then finally took over my computer and supposedly had my problems under control which would be fixed as soon as I paid for the service ($195.00 first year), Ask several time if they were Microsoft employees and always said yes. They were very pushy about selling the service and would not release control on my computer. Hung up on them and lost control of the computer. No mouse or anything except blank page. They called back and wanted money to release my computer so we threatened them with legal action and they finally let me have my machine back. Don't know how much info they took but have tried to change passwords. Was this a scam and if not Microsoft should be held accountable for such actions.

The woman gave her name as Jenny, ID 649, and another # 20140649, phone # 800-242-5198, and info@mysystemfix.com. The man gave his hame as Duke but no additional info. Both were very difficult to understand and had to repeat most every thing at least once. Stayed on the phone for a long time before they wanted money. Told them we would get back if we decided to enroll but they wouldn't take that for an answer and insisted we pay now. Hung up again and finally got my computer back. They called several time until finally had to disconnect my phone so could finish dinner.

Very rude and I am really disappointed with Microsoft if these people work for you. If not maybe you should put a stop from using your name.

Comment (0)
40

I don't normally issue a complaint but what you have done to Microsoft Excel is pathetic. I am an avid and expert user of excel and you have taken a great program and made it a mess. You have made Excel far too complicated and confusing to use. This module was made for accountants and finance people to use. WE don't need all the fancy crap. You need to be a rocket scientist to use this now. It is becoming awful to use. There was no reason what so ever to take excel this far.

Please put it back to the older versions. A formula is a formula. Thanks for making this program so difficult Microsoft executives! Now can anyone help me find a good phone number to dial headquarters with feedback? Would love to share this directly to corporate.

Comment (1)
20

I called Microsoft to get a password reset for my daughter MS phone account. I got transfer at least 5 times, I set on the phone for almost two hours and the last two support tech I spoke to, one said hold on never said they where transferring me, when the last tech pick up she made me feel like she was going to help me and all she did after I explained my issue was say hold on and she put me in a queue again. I have over 15 item with Microsoft but I will start closing these accounts since they have no respect for their customers are screen their technicians.

Comment (0)
40

I am retired and one of my passions is flying and flight simulation. I spent thousands of £s on Microsoft FSX and add-ons. With Windows 10 on a brand new pc Microsoft has rendered everything inoperable. This is theft - Microsoft, in its monopolistic hegemony, have caused a great deal of worry, stress and expense, not only to myself but to many thousands of other enthusiasts! It was bad enough when Microsoft introduced the failed Flight, stopped their 'non-support for FSX and then sold FSX to Lockheed Martin.

Microsoft have since washed their hands of their flight simulation products and their customers. All those FSX users who paid a great deal of money for their Microsoft Products have now been defrauded by Microsoft's unannounced policies of removing DRM and Installation options in Windows 10. Thank you Microsoft for being the money-grabbing institution you have become. Thank you for your useless, incompetent and often rude 'help-lines'. When are you going to realize that you have takenwhat your customers have honestly worked and paid for?

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20

I doubt if I, as well as many others, will get any satisfaction from my complaint. I'm sure you have had many of the same complaint. The pictures are bad (stretched horizontally). First, I think you knew you were sending out an unfinished OS - much worse than any one before. Then when you realized the mistake you made, you secretly announced that the user could go back to a previous OS. I would like to enjoy my pictures undistorted. If you guys are so smart, I'm sure you could com up with a fix. If not, let those us who hate 10 go back to our previous OS. That would give you many brownie points. At age ninety, I can't wait much longer.

Comment (0)
40

My case number is #135642419. My problem is that it literally took 81/2 hours and at least 15 calls to your support line and speaking with innumerable agents and getting continually disconnected and having no one call me back when it occurred. My main complaint is how badly trained all the people I spoke with who tell you nothing of what they are doing and constantly putting you on hold for long periods. Then the next person gets on and you go through the same crap again and get no answers then the next person and again the same thing.

In other words my complaint as I was getting more and more furious while your people in god knows what country would end up lecturing me as I was yelling at them more each time I would get zero help from every single person is that you need to train your people to tell your customers what they are doing instead of putting them on hold for forever and to not have your customer repeat 30 times to every new person the same info they have already had logged into the case they got a number for. What was the purpose of telling the first person your info if y'all your other people do not read it and ask you again. dThey were horrible to be nice about it.

Why do you continue to outsource when it has always been so terrible? It is not worth the possible savings to be getting such a horrible service reputation. Can you tell how upset you have made a customer who will tell everyone he knows?

Comment (8)
20

I hate Windows 8. It is brutally slow ( so much for high speed internet), it is not intuitive, it is totally "user unfriendly" I am so frustrated. Most people I talk to feel the same way. Can I go back to the prior version of windows or should I switch to a Mac?

Every time I sit to my computer I end up so frustrated. I have lost all my favorites in my internet explorer, I can't navigate. Computing is now become such a regretful experience and I hate to boot up and try to go online to do anything. I have actually gone back to my 10 year old laptop with the old version of windows. This is so upsetting after purchasing a new high end Dell recently with this crap loaded on it! I feel Microsoft is now going backwards.

A very dissatisfied long time user and customer of many Microsoft products!

Comment (0)
40

Since last update installed, Friday, 23 September 2016, screen saver now shows a series of selected sequential photos from my 'Pictures.' The problem occurs when moving the mouse to remove the screen saver and start-up again, the screen saver disappears, as expected, but the screen remains blank - no matter how long a wait time it is given. I have had to resort to the frustratingly simple remedy of performing an emergency shut down, followed by a restart. What's gone wrong - please explain.

Comment (0)
20

Microsoft Windows downloaded the latest update on my computer today (9/23/2016) and now my printer will not respond and you've added I bunch of stuff that I will probably never use. (God knows what else will not work anymore.) This is not the first time one of your downloads has caused me problems. Why can't you leave well enough alone or at least give me the option to add or not, with a detailed description of what it is. I'm a 76 yr old user with little computer tech knowledge and not a computer geek. I'm sick of the problems MS has created for me. Send me a free tech to get my computer to work. Forget your chat and other ways, they have prove to be useless to me in the past.

Comment (0)
20

My experience so far is not good. Can you please email me the Microsoft endorsed solution for activating the power button to shut down and restart button for Windows 10? Having spent hours trying to pin down the correct process from all the experts, I'm quite upset.

Comment (0)
40

I have used Excel many times to create data sets. When I imported data in Excel from other programs, the choices for delimited columns always popped up. Setting the columns by tabs, spaces or commas, or manually setting the columns were the options. Now, what in the world did you do with the delimited width function for cutting and pasting data into Excel? I have attempted numerous times, to cut and paste hundreds of data points into the new Excel and the delimited width function never comes up for more than one data point!

Whose brilliant idea was it to get rid of the function to open automatically when pasting in more than one data point. Now, I have to manually enter hundreds of data points in order to create a spreadsheet with more than one column! Why is it that every time you decide to "update" the programs, you change it so they are no longer user friendly. Brilliance is not the word that comes to mind!

Comment (0)
40

I was happy with my Windows 7. I tried windows 8.1 and hated it. I purchased Windows 7 to get rid of windows 8.1. Then I let my grandson use my computer and it updated to windows 10 which I hate as well. I only use my computer to listen to the news, do some of my work on line with sales force and watch DVD. Now since this upgrade I can not watch a DVD because it is telling me I have to purchase an APP. I do not want to purchase an app because when I had windows 8.1 it said that the app that I had purchase would not work with the DVD I had on my PC. This is another Microsoft rip off.

Comment (2)
20

I had a perfectly good computer running Windows 7. I kept getting offers for free upgrades to Windows 10 which I refused. One night they upgraded me without my permission and now nothing works right. I am very upset. I just want my windows 7 back. Can't even buy a new computer without Windows 10.

Comment (0)
40

Windows 10 is a horrible product. I have always been a PC fan and hated Mac but after the last 2 versions you have produced I am seriously considering switching to mac. My computer is not a phone and I should not have to treat it like one. Microsoft has no right to do updates to my computer without my permission especially during my work day. I wasted 30 mins today waiting on updates to complete. I have waited as long as an hour.

There should be an easy way to contact your company to complain about bad products. I know this complaint will probably fall on deaf ears which is fine it is a big company and they can do what you want but it is my money and I will probably change to mac which I have already stated that I hate. I have refused to buy mac products for my kids because of this. But the last several years the Widnows product has consistently gotten worse. BTW I would have given windows 10 far less than a 1 star if I could.

Comment (1)
20

Windows 10 is absolutely the worst system you have ever released and I have used every system with my favorite being windows 7. 10 is a jumbled mess with no organization qualities. I can see where you are trying to emulate smart phones with all the tiles but surely you have noticed there is not even a search box for the system. I just got thru using windows 8 and didn't really like this but 10 actually takes the cake.

It is ugly and jumbled. I have spent hours just trying to organize this mess and when I reboot, all my organization seems to disappear. I just can't believe there is no run nor start button. I have restrained from going to Lenox but I think you leave me no choice now. 10 looks and acts like something a ten year old put together. On my other laptop, I had 8.1 with the option to go to 10 which I did about four times thinking I just needed to learn the system. I always wound up going back to 8.1. Now I have the frigging dilemma of either buying a 7 disk or just using Lenox.

10's graphics is also the worst that has been put out. It is so blah, there is no option of raised windows. They are just plain flat and butt ugly. Too bad everyone thought you were advancing when really it is like getting a pancake with no syrup. Get you a few more heads working on this instead of the 50 year olds who obviously put this piece of crap together. I am not the only one who feels this way. Everyone at works hates it and even my family hate it. It did do one thing though. It got the kids off the computer and are not learning Lenox.

Comment (0)
60

Microsoft's system can't seem to add my card information for automatic payment. It was fine until I got a chip card. Their system can't process it and keeps suspending my account. I call every month and it doesn't get fixed. This month I had a smart ass that couldn't except the possibility it could be their system. She canceled my subscription with escalation. She did this on purpose. Why does american companies have call centers else where. Shouldn't the companies go elsewhere so they have to deal with the incompetence.

Comment (0)
40

Since the anniversary update my computer crashes frequently. Worked fine before the update, now not so much. The crash happens while using a browser or game and is a complete shut down, no blue screen just a sudden and complete shut down. There is no recovery after I restart it just has a normal restart.

Comment (0)
20

Microsoft downloaded some kind of crazy garbage in my computer on 9/4/16. I think is called edge. I hate it and do not want it. How do I find this download and remove it, I can not believe you could install something so drastic without warning. I need help to uninstall this garbage immediately.

Comment (1)
20

What isn't my complaint taken seriously? Microsoft customer service is like a tangled ball of twine, and you always seem to have a slippery way of promoting themselves. We shall go to Linux, but meanwhile, I do not personally know of one person who is satisfied with Windows 10, especially. What a waste of money you are - but why would you care? Bill Gates and MSFT are all worth more than a small Caribbean country (where no doubt you've stashed funds). And what a waste of time to figure out the changes and labyrinths involved in your most recent updates. Have a chuckle around your boardroom table on me, as I'm sure you love to share emails

Comment (0)
40

I am frustrated because it seems that within my new MS365 account, the program has taken it upon itself to grab up my files from Drop Box and upload them into One Drive and now I'm finding "Delve". What upsets me, in addition to my files being pulled from another site without my authorization, is that I am finding my personal documents from my own Drop Box account, uploaded on my work computer in this " Delve" program.

I would like someone from Microsoft to actually get this complaint, though I am not confident that will happen. Thank you for you effort in trying to get this to someone with decision making ability at Microsoft.

Comment (1)
40

I had an escalation to level 2 tech appointment scheduled for 8 to 10 am central time US, they call at 7:39 leave a message, since your not available for this call, call back when your available. I would be available at my appointment time not 21 minutes early. I tried to call back your not open, When I go on line at 8 I'm told I have to wait for my call back between 8 and 10. get your crap together. I like office, but you sure know how to tick people off.

Comment (0)
20

I did not agree to have Windows 10 downloaded and saw that Microsoft had downloaded it during the night. I refused the installation and lost all of my documents, photos and my Microsoft Office Suite. I did not have the original office suite CD and could not afford to purchases a new one so I was forced to subscribe to monthly $9.99 service from Microsoft. I am a Realtor with a home office and have spent hours trying to recreate documents and photos. Why should be be able to force your upgrade for 10 when I wished to remain on 8?

Comment (0)
40

On July 10, I opened my computer for the first time that day and found a full blue screen with the message saying that Microsoft was unable to finish installing Windows 10. (I had never responded to Microsoft that I wanted it installed.) There was no X in the corner to leave it, and the only option with a square beside it to check was labeled TRY AGAIN. This began a saga that went on for hours, irregardless of my need to use my computer. First I called Time Warner. They said I would have to call Microsoft and gave me that number.

I was then hung up waiting for more than 1/2 hour before I got through to a foreign man. Then we went through numerous moves on my computer as he told me what to do. It went on and on. Hours were passing, and at some point, he said he thought it would be okay. He said he would call me back later to check on it. (He never did call back.) I was resigning myself to calling professionals and paying to get rid of the Microsoft screen. At some point, a message dropped down from Time Warner Privacy with the question: Do you want Windows 10 installed, with a choice of yes or no.

I was finally getting the Start screen. Someone owes me some money for the loss of computer use which I had paid for; no amount could pay me for the frustration I suffered for more than half of that day.

Comment (1)
40

Unfortunately I'm a novice at computers but I now see I was charged too much! Late Friday 7/29/16 my home pc registered a critical event & an automated voice on a popup told me not to close my computer but to call for technical support at 888-508-5395 which I did.

With all the background noise it was extremely difficult for me to hear this person who had heavy foreign accent & called himself John Harrison. After telling him my problem he gave me some instructions then remotely added Supremo 1 & ShowMyPc to my pc & proceeded to diagnose my computer. He informed me that my Malware bytes was still running Windows 8 & had not been updated when I changed over to Windows 10 about 4 months ago so I had not been protected. There were about a hundred errors & warnings showing) He said I had Trojans & showed me in the event viewer something labeled as csrss.exe and lsass.exe. He said they had to be removed. Basically I felt I had to trust what he was telling me since I'm far from being a computer programmer.

John then transferred me to Sam Morgan. Sam said I needed network security & the best program was Quick Heal Total Security & that once I paid he could install it & get rid of the Trojans. I could not compare prices on the program since he had remote control but he did show me a Best Buy comparison page which listed their price of the program at $399 for a year. I said I couldn't afford that. He then typed up a note on my pc showing what the Security program would do, provide anti-malware software, Network protection, bank protection & email protection & IP protection) as well as the Microsoft price of $199 for a year.

I said even that was out of my reach. I'm a senior citizen with an extremely low income of Social Security. So he said he could arrange a payment of $100 on 8/05/16 and another payment of $99 the next month on 9/16/16. Since I now was in the middle of a critical event where he was in control of my pc & feeling I had no other choice I finally agreed even though that would take up most of my monthly food monies. He had me type out my personal bank card information on the note. I did so even though it seemed a very informal of a way of paying for a program.

As I watched the screen Sam then proceeded to remove the Trojans and then uninstall my Avast, Win8key, Mozilla Maintenance, Team Viewer & Adware Cleaner. He then Installed 360 Total Security, CCleaner & Microsoft Security & Chrome. I said I didn't want Chrome & also wanted to know if he was finished shouldn't he remove the Supremo 1 & ShowMyPc, since they were the programs which remotely were controlling my pc? He said they should keep it on until Monday where they would come back to see if everything was working correctly. It's Monday 7 pm & they have not been back to remove them) He then transferred me back to JH who removed the Chrome & wrote a note that they were finished.

Now since John & Sam were able to remove the Trojans & install a good security program which I would otherwise not know how to do, I plan to keep part of my bargain & pay the first $100, but also plan to tell my bank not to pay the other installment of $99. I should hope in the future Microsoft techs are not allowed to try to charge people more than what the trending price is.

Comment (3)
40

If I ask for assistance, I want assistance. I don't want to read other peoples complaints, because to me that reads out incompetence. I upgraded to windows10 and now don't have full control of my own computer. If you need money go beg some were else, because I'm also poor. Give me back full control or you may keep windows10 for another Microsoft slave.

Comment (1)
40

I was on Facebook yesterday, hit on a pic. of a tiger when my screen locked. Today I called the "tech support" got a young lady named mithlesh sharma. for an hour she controlled my lap top and showed me everything wrong with it. Amazingly, she did unlock the lap top but continued to show me how to get support, for a price. 429.99 for 3 yrs, 349.99 for 2yrs, and 299.99 for one yr. I explained that I am a senior cit. living on a limited income. then guess what, the laptop went back to the locked position and is unable to be used. She tried to tell me that all my devices were infected. well, I am on my desk top and my new galaxy phone still work, but no yahoo information is showing up on the phone. it is a d--- shame that Microsoft has to lock a computer cause I cannot afford their security system

Comment (0)
20

I have tried to upgrade to Win 10 four times. Each time the 3gig download completed successfully and installation began. Then it stopped & downloading resumed until another 3gig was downloaded. Then the installation failed. Error codes 80240055 & 80200010. I tried various "fixes" I found on the web but nothing worked. Microsoft has effectively robbed me of a lot of cash spent on data. This is quite pathetic and I am very annoyed especially as I felt badgered to upgrade.

Comment (1)
40

I have just bought Microsoft Lumia 640 XL 2 Sim and succeeded in transferring part of my info to it from my old Nokia Lumia 1320. Many of my old apps will not download fully even though I have updated my new phone automatically. I cannot open my mail boxes again and all attempts to uninstall and reinstall my email accounts have proven abortive. Its really frustrating that I cannot check my mails with this phone and cannot install the apps I need from the app store.

Comment (0)
40

I was operating windows viewer on my photo images. The computer took me out of viewing and is installing windows 10 which do not want as it can wipe out other programs. I don't want it. I never want it. I buy a computer with an operating system, load my programs, and never change after I was burnt. I still have an XP with all its photoshop; programs and it still works fine. I don't see how you can just take over my computer and do whatever you want? I want an explanation. I have no control of my computer. This is being sent via my Apple Internet computer because I can't use my Windows computer.

Comment (0)
40

We have Windows in my office network of 3 desktops and a laptop. My desktop and laptop computers are not private. My Hotmail account is supposed to be PRIVATE BUT; Every time I change my password on my Hotmail, Windows grabs it and updates it as the password for all my computers without my authority. This means that people who have legitimate access to my computers also have access to my private emails. I like my Hotmail address and don't want to change it but I need my privacy.

Comment (0)
20

I purchased the Microsoft Assure Support Software Plan on 4/18/16 for $149. The technician tried for 1hr. 50 minutes help but couldn't. He said a Level 2 Technician would call to help that evening. He didn't call that evening or the next day. I called 4/19, 4/21, and 5/6 to request the plan be canceled since I didn't get any help. I registered a dispute on my credit card for $149 charge. I am also filing complaints with the BBB of Northwest US and the Bureau of Consumer Protection since you will not refund my $149 to my credit card. I don't want to have to spend a one year trying to get service for this plan if it is so poor to begin with.

Comment (0)
40

I am Using Microsoft Visual Studio since 6 days. I make my project in C++ language. Any Project I debug I get Either of the two errors: 1) Error spawning 'C:\Windows\system32\cmd.exe'. 2) 1>LINK : fatal error LNK1561: entry point must be defined. I have heard that these two errors indicate a bug in Microsoft Visual Studio 2008. Please sent me a solution for it.

Comment (0)
40

The download of windows 10 has ruined my computer. It is now slow and takes forever for anything to come up. Even the cursor is delayed when moving around the screen. Thanks for nothing. I have a Hewlett Packard machine probably 5 years old. This download destroyed my computer.

Comment (0)
40

We tried to eradicate the pop ups from our computer. We contacted your company to find out what the process was for doing this. The woman we talked to gave us the procedure. We followed the procedure as it was given to us. Then everything went berserk. Our old password didn't work anymore. We tried to establish a new password, but that didn't work either. We were informed that our account number would be sent to us via e-mail. We went to Hotmail and found a message from your company, however the account number that was supposed to be there was not there.

We apparently needed this account number to establish a new password. However, we are at a loss to find this account number. We have been on this project for one hour and are further confused than we were before we started. Will you please see if you can return us to our original password and we will put up with the pop ups. Thank you for any assistance you can give us on this problem. If we are beyond help, please send us some papers for the nearest insane asylum.

Comment (0)
40

You keep put windows 10 in my computer. I tried it when you first started sending the upgrade. It is terrible! I went back to windows 7. You have continued to send it.You have totally screwed up my computer. windows 7 does not work at all. I cannot get anything to work get windows 7 back in my computer, downloadind 10 to me'

Comment (0)
40

I was signing into my Microsoft account and it asked for a verification code. It wanted to send it to a phone number I didn't have. So I changed my phone number and now I can only access certain things on my account. I have to wait until 5/22/2016 to do things on my account. I am very pissed. I can only see my email on this account. Everything I do is connected to that account. That is the stupidest thing I've ever heard of. My account and I cant do it now. I'm beyond pissed. Y'all need to figure out another way to do this so I can get into my account. You think I have a month to wait cause y'all cant think of another way to verify my identity? Do something better so your people can use your equipment.

Comment (0)
20

I purchased a 150.00+ service and never received a product key. At the time I was having trouble w/ my PC - why I purchased the service to begin with. No matter how many times I contacted this one particular person? I received no results. A few months went by & I'd giving up on the computer. I was so discouraged, I wanted to throw the computer out of my window. Finally, I gave in and purchased the service again. My dad died and I had to fly to Maryland. I have bank statements & date stamped airline tickets to prove my case. I was gone 1 mo. and when I tried 2 activate the service, he told me it was too late and no refunds. that is stealing.

Comment (1)
20

I was using my HP laptop,never a problem with it, and the ads kept popping up all the time to upgrade to windows 10, fine print, you do have to pay eventually to even use it?, but I thought it must be good, they keep interrupting my start up. I hate that, but I decided to try it. Not only did my computer slow down, it crashed and is totally worthless to me now. what a bunch of garbage. And they interfere with your start up and your slammed with ads not only about the windows 10, but all kinds of other ads. Just so annoying.

Comment (0)
40

I bought a new Windows version 10 computer because you effectively made my previous Windows XP computer, which was quite satisfactory, obsolete. Why does outlook.com take 10-15 minutes to load and then take a similar time to log in once the ID and password is entered? This started about 8 weeks after I had transferred my account to it. There are very few emails stored there at any time, maybe 2-3 pages. Appreciate your solution to this problem.

Comment (0)
40

I returned two products to Microsoft and they said they only received one, that was on March 21, 2016. I used there there drop off package label. I call microsoft support many times they could tell me nothing. They said they would investigate as of today I have not heard anything. UPS Tracking will not do anything. My money is tied up. I have witnesses that watched the products being packed and sealed. Please help.

Comment (0)
40

I had a 100GB OneDrive subscription. Due to a credit card fraud I was forced to replace my credit card. This happened in February 2016. I received a warning email form Mircrosoft about some payment issue (not making reference to OneDrive) which I considered suspicious since it looked very similar to the previous fraud email. On 17 March my subscription was canceled and further use of OneDrive was disabled immediately due to exceeding storage. (No notice on OneDrive was received in up to then).

I updated my credit card information and spoke with Microsoft support staff for several hours today. Instead of reinstating my 100GB submission I was told to either subscribe to 50 GB (to small for me) or 1 TB which I have no need for. The outstanding payment for my 100 GB subscription was booked from my new credit card, but my 100GB subscription has not been (and will not be) re-instated. I would consider it normal to suspend the account if it isn't paid rather than cancelling it. I now can only look for other providers and hope my data will not be deleted in the meanwhile. An extremely frustrating and time-consuming experience.

Comment (0)
20

I had a technician work on my computer. He has not only lost everything on my computer but left before it was completed. Now that I have lost everything including purchased software I cant use my computer properly. The case number is 1331712948. I desperately need help. I am 82 and use my computer all day but Microsoft is now the worst in my opinion.

Comment (6)
20

Please ask Microsoft to stop putting adverts on my laptop for windows 10. I do not want Windows 10, I do not even want it for free.

Comment (0)
20

Every time I try an open a PDF online it just sits on a blank screen. Windows 10 Edge is junk. Fix it or lose more customers and face more complaints!

Comment (0)
40

My phone won't let me do anything even tho an sd card is inserted. If nobody phones me back within 60 mins then it will be reported to trading standards and Watchdog so everybody knows how sub-standard you're technology is. Awaiting a response from Microsoft headquarters. This is total false advertising.

Comment (0)
60

I've been having issues with my laptop. I called " know how" who said it was an issue with aol my service provider. I called aol who informed me it was an issue with Windows and with adobe. All were helpful but couldn't resolve the issue form. It was suggested by all that I contact Microsoft as this was a well known issue with Windows 10. I have wasted 2 days trying to get support from Microsoft. They call you and when you present the problem the agent promptly hangs up despite the call being recorded. This happened to us 7 times today.

One agent said he would call back at a specific time and did not. Only one agent followed the correct procedure, giving us a case number so the other agents would know the problem if you have to call back. It is a useless service, Bill Gates ought to spend his money servicing his customers not pretending to to benevolent with our money. I asked to be transferred to a supervisor and was promptly cut off again. If anyone in Microsoft reads this complaint I'd be happy to discuss my complaint with them and supply them with names and times of calls if that would help sort out the very obvious issues they have with their help desk and poor service. The agents need a rocket if this service is to improve, it is apparent that currently there is no quality control in the call centre. Poor, really poor service. Shame on you.

Comment (0)
40

Someone keeps telephoning me as a Microsoft Employee trying to sell me support service. Every time I receive this call it is from a blocked phone number and the voice is from the same person. I have told them I am not interested and to stop calling me. On 2-27-2016 I again received one of these calls, and again told them to stop calling. This time, I was told that the only way to stop the calls is to pay $19.95 as it is federal law. I hung up but within 20 minutes I received 3 calls from this blocked number which I did not answer. I cannot believe that this is truly from Microsoft but if it is, it must stop or I will be forced to start a campaign about how Microsoft is in the business of harassing people which will also involve the US Legal System. Your help in resolving this problem would be appreciated or we will meet in court.

Comment (0)
40

I purchased "Omar Sharif Bridge" from the Microsoft apps store and purchase was charged to my Visa. But, game will not download. When I tried to get technical help, I was told I had to pay $149.00 for Subscription to fix problem. I can't find anyone to give me my money back. Please refund the purchase money. In my opinion your support service is worst in the world.

Comment (0)
40

Microsoft has done a dump and run on product support for loyal customers. They no longer supply critical replacement parts for surface pro 2. I needed to replace the power supply (brick) for a surface pro 2. Went to Microsoft store and was told MS no longer has parts and to try amazon. Called MS support phone line and was told that they never heard of going to amazon and to call the MS online parts store. Called on line part store and was told to use the surface.com/power cord website. No help there, the person obviously didn't understand. I've never had this experience with any other laptop manufacturer so soon in the product cycle or even years later. Don't ever buy a MS hardware product if this is the type of support we can expect. They clearly don't understand how long products are kept in service.

Comment (0)
40

My computer crashed, I reinstalled windows 7, everything going great till I uploaded a mandatory critical file required by Microsoft. During installation, got message retracting all installs due to an installation error. Now nothing is working correctly, its taken me an entire weekend plus two days to get my system back to what I call normal and not nothing is working, something is running in the background, programs are locking up. Without running anything and computer is idle, my CPU usage is at 32% and if I run any programs it increased up to 90%. It is NOT due to a spy, virus or anything else. This was created by Microsoft during a mandatory install.

Comment (0)
40

I have had my Microsoft Windows phone (640) for 3 months and the whole time I have been disappointed, when I purchased this phone I had no idea that I was not gonna be able to get the same apps as others, I think it's unfair, windows users should be able to have the same apps as any other phone. I just hope they know they are loosing customers and nothing but bad reports, if something is not fixed and soon I will have to switch phones and never come back to windows. Sincerely, and very unhappy customer.

Comment (0)
60

I placed a Nextbook tablet in the hands of Roy Rimmer about 4 months ago to add windows ten to my android table. He was to keep both operating systems on the tablet. He assured me this could be done. It took about 2 months to communicate to me that it was done but forget to bring it with him. Then that is when he told me he took the android system off the table and that windows ten was to big and I needed a new processor. I was very upset that he didn't follow my instructions and no call to verify that by putting windows on the tablet I would need additional work. I told him that it is his responsibility to notify me that what I requested could not be done. I asked him to please put the tablet in the condition I gave him and he said he would.

I have reached out to him many many times and he does not return my calls and I still do not have my tablet which has been about 4 months now. This is unacceptable and and I have been very upset that a I would have my tablet stolen from me. I want my tablet back operating and at no charge. He didn't do what I requested, nor asked me what he should do when windows ten would not operate properly. If he no longer has my table then Microsoft needs to give me a new tablet asap. 4 months is not acceptable and with no communication I'm afraid something has happened to my tablet. He is an experienced tech and before he started the work should have been confident it would work. He will not return my tablet or calls. I have no means to get on the internet from my home cause my tablet is all I had. Im very upset and Microsoft needs to fix this problem asap.

Comment (0)
20

I have tried to give Windows 10 a chance but I am really mad about the password changing. Why do you want me to make a new password when I want to change my password back to my old one? I remember my old one better but it tells me that I need to make a NEW password. What's so bad about changing back to a password that I remember better. And imputing files I don't need and need to constantly delete (pictures inserted)

Comment (3)
40

I bought The Island Castaway 2 game. I have been charge 3 times for this game. I already complained once already and you did nothing. One charge was on American Express Card and the other two was on Direct Express Card. I have not heard anything from you. Nor has there been a refund. I will never buy anything from the Microsoft store ever again. I think you are a big rip off.

Comment (0)
40

On 04.12.15, I purchased item (MS Office Home and Student) for £99.00 from amazon order # 026-6410323-2226742. On 20.01.16, my IT adviser and MS Solutions Provider, Jamie Seviour of Frometech Ltd (contact details below). advised me to buy the MS O365 Business Premium to include MS Exchange so that my business could put up and host a website, could run email and share contacts/ calendars. I started a free trial and am looking to purchase this when the trial comes to an end.

The consequence of the purchase of the MSO365 is that I no longer need any of the apps from the original student license. I contacted MS (mid Jan), explained the situation in its totality and asked for a refund. MS advised me that I would receive a call to discuss and progress the refund. I received a call from MS (a re-seller) who couldn’t help me. He advised me that MS would be in touch. Had I known that I should have contacted Amazon, I would have done. Legally, having been advised by MS that I would receive refund, there has been consequential loss when these funds have not come through.

I didn’t receive any further call. In spite of me trying to contact MS on a number of occasions over 4 weeks, either online chat with Office 365 or ringing MS support in Uk, no-one was able to help. I contacted Amazon on 30th January who informed me that the cooling off period had essentially come to an end and I couldn’t receive any refund from them.

I spoke to MS again today but unable to help. I am seeking full compensation in the form of 24 months free O365 Business Premium Service.

Comment (0)
40

I have visit the Microsoft service center in haridwar branch. Mastermind. The are avoiding my phone service please help me. My Phone model is lumia 830. It is in under warranty.

Comment (0)
80

Why am I unable to single space mail merge labels in printout. Preview of listing shows name and address as single spaced but "not so". I am using Word 2013 as 2016 lacks or deleted certain features which I use and like in 2013, i.e. tab (icon) in top ribbon which allows selection of Outlook addresses for labels option selection fill-in for one.

Comment (0)
60

Unable to open Hyperlink - when I attempt, the pop up says, "Your Organization's policies are preventing us from completing this action for you..." Kindly fix this for me. I am 79 years - not so familiar with complex manipulations in the system. I will be very grateful.

Comment (0)
20

I hate Windows 10. Too many gimmicks - you took away too many 'comfortable' things - no ICONS... sick of this program.

Comment (0)
40

Well Excuse me but with windows 10 you have sold your souls to the Bloody minded. Do you have any real consciences? Are you predicting and deliberately planning to make people Sheeple? Stop This invasion of our liberties. You are asking People (sheeple) To give to you their rights.

With windows 10 you are deliberately sucking people in with your free offer for the Update. You know full well that what you are asking in return from the people for that free program is information from that program that is sent to cloud? I for one will never do that. I will keep my right to retain my info on my console and leave you blood suckers the hell out of my personal bizz. What you are asking people to do is Freely give you all their details and trust that the information they give you will be safely handled and their rights protected. And you expect us to trust this?

You will sell info, you will find loop holes in the law and you will make your profit at the expense of your clients .. That much I know for sure. So Prove me wrong and withdraw windows 10 directives encouraging people to upload to clouds of any Kind at all In any shape or form. In the mean time I will be telling any one that will listen Not to trust such an obviously personal liberty infringing and Evilly manipulative directive as Load to cloud and save space on your computer ... We all know that you intend on forcing the issue by limiting space on a computer drive so as to encourage people willing or not to use the cloud.

I will not Be Fleeced or manipulated by You Or any other company trying to hide behind Policy or for that matter loop holes in either the public's understandings or letter of the law . I Am No Fool And I am Not Alone in My opinion and suspicion of the true intentions behind this form of personal forced disclosure of the general public's personal information . We ARE NOT (CATTLE ) Don't you dare assume I will sit here and let you round us all up and except your brand. Tell you what Mr Microsoft? How about you disclose to the whole world in an email to all of those who use your devises or software or services all of your daily doings in exchange for what we are being asked to give you and your minions?

Comment (3)
60

Since September I have called Microsoft to cancel a monthly fee that we keep receiving. Every month they tell us that they are refunding the fee and closing everything such as credit card information. To date we keep receiving monthly charges. This is not customer service to your client. Everyone takes the lead but no one completes the task that has been asked by the customer. I cannot believe being a large company that taking care of your customers are not the top of your business. I would never order or purchase anything from microsoft. I hope that following through on a client request will be at the top of providing great customer service. As for me I am very disappointed on the way this has been handled.

Comment (4)
40

I am receiving phone calls from 724-422-9755 a few times each day. They are saying that they are windows and your computer has a problem. I told them to stop calling and they continue. This is a scam, you would not call my wifes phone number. The Microsoft corporate headquarters needs to look into this matter, so that other customers will not get scammed. This needs immediate attention. thank you

Comment (0)
40

A virus notification appeared on screen directed to call 1 877 282 2041. She identified herself as windows representative and she was allowed into my computer. After some time she said could not be fixed without paying minimum charge of $209. There was also higher priced plans company name was techlive connect? They were using Microsoft logo and so requested she get out of my computer then pulled battery out and put back in it. It works fine now but you should be aware of this scam going on.

Comment (6)
40

Windows 10 downloaded on my laptop with out my permission and now my laptop is useless. It has slowed way down and I cant access all the programs that came with my computer! Nothing works right. I want windows 8 back and my laptop restored to its original working order! Without loosing all my pictures and programs I had before this unwanted program from Microsoft took over.

Comment (0)
40

I was browsing YouTube, as I often do, and my internet was disconnected. I called Microsoft and asked them to fix the problem. The solution was for one employee (whom I shall not mention) to scan my computer, abort mid-way, and then point out all my security problems and NOT fix them and tell me to buy security when I specified that I had no means to do so.

Comment (0)
40

I have recently bought a Microsoft Lumia Mobile Phone and cannot access most features on this phone, so it would appear that I have wasted my money. Although it allows me to generate a code to confirm my email address it does not allow me to use this 4 digits code to verify this email address. What will you do to fix problem? Problem must be resolved asap for confidence in Microsoft products.

Comment (0)
40

I bought office home and student 2010 in march 2013 I used the product key to install this on my laptop but this laptop has broken the screen is shattered so I cant see anything. I contacted 5 of your advisers 2 on Monday 4th jan. the service has been appalling and I am very very upset you really need to look at your team. The following are just some of the complaints I have: Monday 4th Jan - evening around 18.00pm
adviser I kept writing the product key down wrong, took ages to answer each question, it was hard to understand him, told me he couldn't download this and I would have to by another one, my partner talked to him and said this is not correct and he was very unhelpful.

Monday evening still 19.00 pm: adviser 2 was unable to write the product key down correctly, my partner who is a computer wizard was unable to understand the lady and she took over my computer to download X16-32007.exe though this lady was polite and did do what we asked, it was hard to understand her, sadly my internet connection was awful last night and the computer crashed, we were given a case no 1320646446. Tuesday morning around 11.00am: 3rd Adviser, couldn't write the product key down correctly, was stalling and turned his microphone off without telling me what he was doing, said my product key was wrong though I pointed out I had a case no from last night, was very unhelpful, It was hard to understand him, this is awful service, so decided to re phone.

For the leading software company I think this service is awful all I'm asking for is a DVD that I can install an old package onto my computer due to im doing a college course and need Microsoft word. I have wasted hours talking to people from other countries that are unable to write a stupid code down in English.

Comment (0)
60

I like windows 7 instead windows 8. Because windows 8 hides websites,pages or any work that you have on the scream. It is not friendly windows. This is the windows I do not like at all. I rather windows xp! And windows 10? I do not know. I think every time that windows improved, it is more difficult to the user to understand what windows is about. I hate the adds to try windows 10. I am not going to waste my time testing an other windows that is going to give me a hard time to work.

My opinion is this one. No offense Microsoft. I do not like windows 8. Thank you for the chance to speak up.

I almost forget why internet explorer is still a browser? There is no competition to find info in the web. The blue e? What is that for? Only an Icon in front to your eyes? I hope windows 10 looks like windows 7 or xp! for user...... Not for the engineer! Sorry for my bad english. Maybe? I would like to have an answer to my complaint from Bill Gates or Microsoft Corporate office.

Comment (0)
40

I would need days to tell you how I feel about my Lumia 735 phone. Also ms account in computer uses password one time then it will say you entered it wrong and you have to go through all the bull of setting up a new one. I can't wait to get rid of my phone. I call it useless friendly. Can't even get phone number for customer service.

Comment (0)
20

I have recently purchased a laptop with Windows 10 and trial 365; it is almost dysfunctional! It is the same old Windows made more difficult to navigate. You are about to see me go to Apple if Microsoft cannot get it right.

Comment (0)
40

I have a Microsoft Lumia phone & it is a piece of crap. The apps are bad -- specifically the camera which I uninstalled because it never worked. Never been more unimpressed with a so-called smartphone in my entire life. Highly unrecommended pile of steaming bs. Whomever designed this phone should do themselves a service & quit their day job because they're a clueless fraud.

Comment (0)
40

Microsoft is the worlds (almost worst) invader of personal computers. Everyone in this company believes Microsoft is now under foreign ownership. Americans would not invade our privacy (and adds) like you are doing at this time. If I could, I would get rid of all five of our Microsoft machines (some of our internet customers agree) and find another that would let me use the machine for purposes I designed. NOT TO "hawk" PRODUCTS as Microsoft. does. And all the while, offering less with your machines---ie. I let Microsoft put Windows 10 on my personal machine and found you had removed the games that were on the machine.

Comment (0)
60

I am unable to print envelopes any more due to the new Microsoft Windows version that was "dumped" on us with the latest upgrade. Thought you might want to know. Maybe next year we will be able to get Christmas letters out in less than two weeks of fighting with it. Back to hand addressing.

Comment (0)
40

When I upgraded from Windows 7 to Windows 10, I lost the Solitaire game I had used for years. I would like to get it back, because it was free and uncluttered by ads. Any suggestions?

Comment (0)
60

My hotmail account got hacked and the ONLY system they have in place for determining ownership of someone's account is through an automated system. The system doesn't work for anyone that rarely uses their hotmail account. The security information had been changed by the hacker and so even the security question I was being asked was written in Venezuelan (the hacker was from Venezuela, thanks to an email I got informing me of the person's IP)! I spent 4 days trying to talk to customer services and they just kept saying the same thing over and over "keep trying the automated system that rejects you every time because you're not giving us enough information". When I demanded contact information for a complaints department, my case was closed and no one ever replied to my messages.

Comment (0)
40

I went through your so called free upgrades to windows ten on five of my computers and it unactivated my my Microsoft office 2010 pro on two computers and will not let me reactivate them. It says the serial numbers are invalid. I am getting sick and tired of paying for things with you people and I run a lot of equipment and pay a lot of money and have nothing but problems on this activation crap the last few years. If you are going to sell it if people's computers crash or get a virus or upgrade and need a reload you should not have to go through this grief.

Comment (0)
40

Your company does a Christmas song and rewrites the lyrics to omit God? I intend to turn the other cheek so Bill Gates and his company can kiss my Christian ass goodbye. I will buy an Apple Computer. I don't do business with politically correct morons who are anti-Christian and insult Christians during the Christmas Season.

Comment (0)
40

I downloaded Windows 10 on 6 computers and out of 6 computers, 4 computers were frozen on the blue language screen with nothing to do but to restore to factory default and reinstall all the software that were on these public computers. Windows 10 does not install properly on all computers... users beware.

Comment (0)
40

I've had Office 2010 for some time. Sometime last month I lost it, I don't know if it was something I did or not, but now every time I try to open it I am asked to re-register it. Therefore, I am unable to retrieve all my documents in Word and Excel. It asks me for the original code to register and I don't know where to find that now. What can i do to reinstall this program? Thank you for any help you can give.

Comment (0)
40

Microsoft has the worse customer service I had the most terrible experience while making a laptop purchase online. I was talking to Microsoft rep and I was put on hold for one 30 minutes couple of times, I was continuously on the phone fore more than 3 hours and after 3 hours of wait, the Microsoft rep lied to me that my order was completed and hanged up. Since I didn't not receive any confirmation email of my purchase I realized my order might not have been completed. so I called Microsoft again and this time they put me on hold for another hour and this continued for 4 more hours.

SO I was basically on the phone with Microsoft for a total of 7 hours just to make a purchase. I spoke to 3 different reps, supervisor but no one helped me nor even appreciated my patience of waiting more than 7 hours just to make a laptop purchase. On top of that when I asked for a compensation for wasting my 7 hours and have such a terrible customer service they did not offer me any compensation. SO when I talk to the second level supervisor, after 7 hours of wait and all the delay they made to my order and all the inconvenience that I went through I was offered 10 $ compensation.

Thus, Microsoft has the worse customer service in the world. I have never seen such ridiculous customer service. Basically Microsoft does not respect its customers and also insult their customer. After this I might never purchase from Microsoft anymore.

Comment (0)
40

Windows 10 really messed up my computer bad. Big mistake upgrading. Can't watch videos, can't do anything fast. Apple here I come. Microsoft sucks!

Comment (2)
40

Resent this forced downloading of Windows 10 upgrade. I hit later and still downloads. You do permit an opt out but only at the end. This sucks. Next computer will be an Apple.

Comment (1)
40

Since installing Windows 10, the message"Dell Stage requires windows 7" pops up. How to I get rid of this annoying box?

Comment (0)
60

I am currently using windows 10 for editing purposes on my two novels. What I am complaining about is this: When I try to use the Replace and replace all function it does not work and I must go thru each chapter to where I have something in quotes to make the change. I would appreciate it if you could activate this replace and replace all function.

Comment (0)
40

I bought a new laptop with Windows 10 and its the worst operating system I have ever tried, there is no easy way to run Win 10 I cannot even transfer my files via easy transfer. Having had MS products since 1995 using Win. 95,98,XP and 7. I am returning the computer and getting one with Win.7. If you do not offer a better easier system to use this will be my last MS product. I will go to Apple products.

Comment (0)
40

I bought a Zune HD and it wouldn't allow me to download any apps. There's this one that my friend showed me and I loved it so much that I had to buy a Zune HD. Once it showed up at my house I did some research on how to download music because the app that I was wanting is called Audio Surf Tilt, and this app requires music. I paid money for pretty much no reason, and made an account for no reason just to not get the app. Why even create this product if you have no apps? Apps is what makes the devices so much fun. I did a lot of research. Everybody was saying... ''Where are all of the Zune apps that I now and love?'' Audio Surf Tilt was mentioned in at least 86% of those comments.

Before this all happened I thought your company was better than Apple, but I was wrong. If you do bring back the apps then I'm the one who's wrong, but I'm pretty sure all of the people who like Zunes will appreciate it and start buying more apps, and more Zune products if you make any more. I also read a lot of comments from Zune lovers that they thought the Zune mp3 players were going stop people from buying I pods all together. I've already been asked from multiple different people where I bought my Zune from because, they loved how it was so strongly built, and it was metal. I told them but I said I don't know if you would want one because they have no apps. They ended up walking away. So I guarantee if you bring back the apps you will make more money. If you do read this thank you for your time. Have a great day. That's all I have to say.

Comment (0)
40

I will be discontinuing the use of Microsoft computers very soon. Upgrading to Windows 10 has been nothing but problems and confusion. I've lost all my email, parts of my picture's, my movie maker is gone and in general these apps and programs are extremely difficult to understand. I was happy with windows 7 and sometimes had minor problems, but Windows 10 has made using my computer depressing and I don't want to use it anymore. I give 0 Stars.

Comment (0)
40

I got upgraded to office 2013 (because word in 2010 broke) at work this morning. Outlook looks AWFUL and despite my best efforts (and some very useful help tips from others who feel the same on the internet).. 40 mins in and I cannot make it look anything like it used to. Grey has got to be the most depressing color you could have chosen, bring back the blue please. How can a register my feedback with Microsoft?

Comment (0)
60

I have a lot of complaints! However, the worst yet is waiting for Windows 20 minutes while it goes 'round and 'round when I'm trying to submit important information to The Employment Development Dept for my disability claim! 3 forms I've tried to submit. The first one disappeared because I hit the back button in an attempt to stop Windows 10 from going 'round and 'round! The 3rd one is spinning right now and has been for the last 20 minutes! I'm afraid to do anything but let it keep spinning because I cannot afford to lose my information!

Comment (0)
40

Had a windows 10 automatic update and shutdown. When turned back on was a message that windows hadn't reloaded and to do a system recovery. I chose the option to save files which it did most but did delete many of my programs, some that had come pre-installed on my computer. I've been able to download most of the ones that I use frequently, but it's been time consuming. I couldn't download or retrieve the Microsoft 10 office starter that came preloaded on my computer and probably the program use most and even though I have most of my important things saved to a flash drive, with no program to open them, they're pretty much lost, including tax info and my Dad's obituary There are many important business and personal communications that I need.

In trying to find a way to get it back, I'm told it isn't compatible with windows 10, even though it worked fine when I originally installed the upgrade. There aren't any free upgrades offered anymore and to purchase a new office suite or even just word is quite expensive and no guarantee that they would open my documents. This is a real mess and I am not a happy camper. That and not being able to find things and just general recurring issues. I decided I'd just go back to 7 but it says the file is no longer there and won't recognize my recovery disc. Okay I can live with 10 but am royally ticked that I can't get my office documents without buying an expensive update. Oh if I could do it all over again, knowing what I know now. I certainly won't recommend any of my friends who've waited to upgrade. I want my Office 10 starter back!

Comment (0)
40

I am a long time Microsoft user, mostly happy, keep going back and have bought for my family. I had to set up a Microsoft account years ago. I have lost my password, I never set up outlook, I have never been in it other than to get the stuff going for the computer. Last night I thought i would set up the outlook and it did not ask for a password and now I am locked out. The bad part is my computer is locked and I am getting very upset, I have no info to get to reset so I am out of luck with outlook. I do not know how this is customer friendly. I am not ready to give up on Microsoft but you make my life hell. Only with old information can I reset, I have none...what about helping? Or is it you got my money and screw you? I would rate Microsoft less than one star if I could right now.

Comment (0)
40

How can I submit an email complaint when I cannot get in to my email account to verify my complaint? Microsoft has without a doubt the worst customer service. Wow I really miss Netscape.

Comment (0)
40

After researching Windows 10, I value my privacy more than a software package. Also I have found a lot of files on my hard drive for Windows 10; ie GWX, etc., which I remove from task manager every day. I believe it to be an intrusion on my right to decide what software will run or won't run on MY computer. I DO NOT AND WILL NOT INSTALL WINDOWS 10. I have tried, without success to delete the files associated (I am the administrator for MY computer). I want to know how to remove the files.

Comment (0)
20

I upgraded from windows 8.1 to Windows 10. My important business software (Timeslips, OCR, Accounting) no longer runs, network connections are gone, equipment no longer works. How do I get rid of this beast and get back to something that works? and why is Microsoft pushing this thing if it is so disruptive?

Comment (0)
40

I had paid $200.00 to have my computer fixed by a Microsoft tech. After fighting with him for a couple of day's he never fixed it right and I wound up buying a new computer. He will not stop calling me all year and I keep telling him to stop calling, keep the dam money and quit calling I now get up to five calls daily of harassment from him with different tel. # numbers. He is a very disturbing person. My opinion he is a mental case! Your tech. are out of control scam artist. How do I stop this crap? or do I have to get a lawyer and sue ? The Tel. number he mostly uses is 305-560-5492.

Comment (0)
60

I received an E-Mail from Micro Soft stating that someone was trying to access my Network. Nov 7th, 2015 02:57A.M. GMT. Location: Kbingo,, Nigeria. I.P. Address: 191.28.119.144. I was advised to fill out a consumer complaint form and provide this reference no: AZ-4819. I do not recognize this party that is trying to make a prohibited connection to my Network.

Comment (0)
60

Recently I was given the option to upgrade from win. 7 to win. 10. at no charge. I appreciate the opportunity to try this out. But have found out that this is not what works for me, and I would like to go back to win. 7. My problem is with the windows live movie maker that is ok for making and saving, and subsequent distribution of same, all except the fact that there is no windows dvd maker that was previously part of the win 7. program. As I understand, I would have download the win 10 dvd maker to obtain this. I don't feel it fair that I should pay for this exception in the programing. So I need to know that if I restore to win. 7. Will all the recent pictures and videos be part of the restore from win. 10 to win. 7. Thank you for your attention to this matter.

Comment (0)
60

I bought a Nokia Lumia 435 cell phone. 7 months goes by and 4 months ago the battery starts to die on me. Now 2 months ago I applied for a replacement plan for the battery and no response yet. The employees of the service centers are very rude for that matter. I regularly purchase Nokia products but this will be the last one for sure. I never expected this type of rude service and now feel unlucky for getting convinced to buy this poor quality cell phone.

Comment (0)
60

I recently upgraded to Windows 10 from Windows 7. It has been the biggest mistake I have made! Windows 10 is the biggest piece of crap I have found! I lost all my links and now my computer has become possessed! I am not a computer tech person and find all this a major pain in the bum! I really want Windows NT back as my computer and systems worked the best with that. I have lost the games I would play, now my mail acts up and my computer is running slower than ever!
I should SUE you for what you have done to me and all the stress it has caused! You have no consideration for people like me!

Comment (0)
60

I am the owner of a Dell laptop computer which currently uses Windows 7. For some time I have been receiving advertisments from yourselves extolling the virtues of the new operating system, Windows 10 requesting me to update my system. I have been assured that my current system is compatible with Windows 10 and that I can update for FREE. It also tells me that I can revert to my previous system if not completely satisfied. On 30th October I decided to make this conversion and started the process. After a very considerable time (over 4 hours) my laptop confirmed that all necessary work had been done and that Windows 10 was now loaded on to my machine. I started up my machine in anticipation of using a new operating system. A beautiful picture filled the screen and an icon asked me to go on the internet. The word 'welcome' appeared and that was IT. After some time at the screen I finally managed to get up my old screen saver from Windows 7 with the error message 'Dell Stage requires Windows 7' On Monday I took my laptop to a local computer repair shop in Basingstoke and referred the problem to them.

Today, Wednesday', I picked up my laptop and was advised by the technician that the error message was indeed correct and that my laptop is unable to accept 'Windows 10'. Your misleading advert has cost me the sum of £85.00 (receipts available) to bring my laptop back to the state which it was in last Friday and I should be grateful if you would kindly re-inburse me for this amount which I can ill-afford and which I had no need to spend in the first place. In view of this unfortunate incident you may well wish to consider making suitable alterations to your advert.

Paul Snape
;p

Comment (0)
60

Windows 8.1 kept bugging me and I tried to avoid but, had no choice but to let it download and install on my PC and now I have lost a lot of data and the main problem is all of Microsoft office is gone. I am so sick of you people forcing hard working people to run your crappy programs and be your guinea pigs. I want something done about this. This is not right and if you don't make it right I will damn sure never use this crap again.

Comment (0)
40

I have had the Deluxe Bible Collection for 6 years. I have had it on Windows XP,7,8 and 8.1. I recently got Windows 10 for free. It worked at first on Windows 10, but then it stopped and I couldn't get it re-installed. Popup says that it is not compatible with Windows 10. I don't want to lose my Deluxe Bible Collection, but your sites are telling me that I can't go back to 8.1. Is there anything you can do to help me? I don't want Windows 10 at the expense of losing Bible Collection. Thank you for any consideration of my complaint.

Comment (0)
40

I wanted to do some work tonight on my laptop. I started my computer. Microsoft decided I should not to work tonight. Microsoft hijacked my computer and forced it to restart and then proceeded to install 59 Updates. More than 2 hours later it is not done. And I got no work done. Does Microsoft really have the right to hijack my computer? Isn't that theft? I am going to Google Docs b/c Microsoft with no permission stole my compute for the night and decided I would not get anything done. This is why you should never buy a PC!

Comment (0)
40

Having got a new laptop I first called Microsoft and asked if you could help transfer my office 365 to the new laptop. Microsoft turned the process into such a frustrating and unnecessary lengthy process costing me much in phone costs so I aborted the attempt deciding I would handle the situation without your help. I therefore cancelled my old subscription due to run out on 6/11/15 account email. I then set up a new account (I don't care that there is a cross over) using the email address as above which was fine for a whole 2 days. But now when I try and use same it comes up with a message to update my account!! when I do it then comes up that account updated to include this computer. However that is immediately followed by a notice that says Microsoft do not recognize the license and I am promptly cut off. I checked the email sent to me re confirmation of order and it appears to me that you have combined the two accounts and just renewed my old subscription therefore cancelling out the new one? This is extremely inconvenient and unacceptable to me = I called Customer Services again today and again gave up due to the length of time they kept me hanging on the phone without any sign of this situation being resolved. Please rectify this URGENTLY my contact email address for the complaint is on the email I sent to Microsoft.

Comment (0)
60

I have been trying for a week to install Windows 10. When installed several technical problems arose. Upon contacting customer support several times over the last week, I have been humiliated, laughed at, and lied to. At least 5 call backs were promised and none made. My real complaint to Microsoft is that I have lost over $700 because of this. At one point my computer was rendered non-operational by Microsoft. I am asking one more time, please Microsoft, I need some technical customer service!

Comment (0)
40

Microsoft bingo, it freezes up and has done so for over two weeks. I thought something would have been done by this time. I enjoy these Microsoft games on windows ten; but I have had to start over after playing one game of bingo. I also have to start bingo by the app over and over till the game loads. I will keep playing, although it's less taxing if it goes like it should.

Comment (0)
40

I'm having problem with the played videos on Windows 10; something like 1/3 of the whole right side of the screen have a blurred image, like horizontal risks. If there is any proceeding I can do to fix it, I'm wondering to know how to fix this. Should I call Microsoft support with my complaint or try to fix it myself?

Comment (2)
40

After an update I found that windows was not working properly and so I lost most of the windows and since then I have updated to windows 10 but there again I am not getting the same windows that other people are getting I have something called windows edge and I have been ripped off already by various windows repair companies all from the windows apps up to now for a total of £398.00. I am getting as many as six calls a day from various windows technicians telling me that my computer is at fault and I cannot update windows correctly.

As a pensioner I do not have money to waste on any more so I want you to know that these mongrels are ripping people like myself off in the name of WINDOWS but I am now sure they definitely are NOT windows but sham companies that you allow to represent yourself. This is fraud and I know it but how on earth can I get my windows fixed by without falling foul of those companies. I have McAfee that keep them at bay from my computer but now I have them ringing me at all hours from all over the world. Please help but can someone give me the corporate email address to complain?

Comment (0)
40

After purchasing and downloading Microsoft, making monthly payments I have an issue arise and when I called to get help with the issue I am told that the ONLY way to fix this issue is if I pay you guys $109.99, yet that is not telling me what the problem is that is so they can try and figure out the damn problem. So, basically what you guys are saying is that your product is crap and that you're not sure if you can even fix the issue but still expect me to pay you guys to do nothing? I want this issue resolved and not by paying you guys even more money, I want you to stand by your product! Stop trying to get as much money as you can out of people before you even tell me what the problem is.

Comment (0)
40

I liked the way the Hotmail email was set up, then you changed it to make it more complicated, now you changed it again, are you kidding, you really think it is better, it keeps getting more complicated and messy. I along with many others are seriously thinking about changing, because this is absurd.

Comment (0)
60

I was purchased a Microsoft-532 mobile few months ago but it's charger got damaged . So,I go to the nearest Microsoft service center at Barasat, Kolkata-700124, West Bengal, India.They acknowledge the same and give me a acknowledgement no. i,e Jobsheet No. 818504886/150901/022 dated 01.09.2015.But till date I have not receive my charger still now. So, please look-into the matter and solve the problem as soon as possible.

Comment (2)
40

I am attempting to buy Office 365 from Microsoft on line . It asks for my e mail address no prob, but I have forgotten my password. Systems the asks for my 'Code' what is this and where do I find it. Did telephone a Microsoft number by it was unobtainable/deleted. Do I persevere and buy 365 or do I stick with Open Office for Free? I am one frustrated customer.

Comment (0)
40

I installed the update for Windows 10. Soon after I was in the hospital with a sick child and back and forth with him to the ER. By the time I was back on my computer and realized how screwed up it was due to Windows 10 it was too late to go back to Windows 7. I have been through several calls and chats trying to fix the problems caused by the update. I have to restart or warm boot my computer ever other minute. I have been trying to fix the issue for several days and have finally realized that I would be better off in terms of time and frustration buying another computer even though I've missed a lot of work recently and don't have the money to spare. I can promise you that computer will be a Mac. I never want to go this much trouble again trying to get help that doesn't exist. I understand now why most of my friends have already switched.

Comment (0)
80

I've been playing on the MSN games website and recently I've gotten knocked off in the middle of a game withe reason being "invalid move". How can I make and invalid move on a game controlled by MSN? I have multiple clips of the messages dating back to August 11, 2015. This can happen almost every day and sometimes more than once a day. I play Hearts on MSN and other players have had the same problem. Is this ever going to be fixed?

Comment (0)
40

On 9/16/2015 I downloaded Windows 10 (I thought) and when I got "critical process died for Windows 8" I decided to run Belarc Advisor. It indicated that Windows 8 Professional was on my computer and not Windows 10. Well, so much for the FREE Windows 10 to the consumer. I was using Widows 7 Ultimate before the upgrade. I am not very happy with Microsoft.

Comment (0)
60

I never got the upgrade icon for windows 10 I called tech support and they did what thy called a clean download. I explained prior to this that I wanted the windows Dvd player upgrade that is why i wanted the icon to reserve then get windows 10. The tech did the opposite and used the Windows Media Creation tool to download windows 10 after I never got the Dvd player I contacted customer service who told me that there was nothing they could do about it short of me paying for the upgrade that was suppose to be free with me switching from windows 8 to 10. It clearly was not my fault that the program was downloaded incorrectly which allowed for me not to get the feature that I originally upgraded for. I was then told that I could not go back to windows 8. I am truly upset about the miscommunication with this situation.

Comment (0)
40

I have upgraded windows 7 to windows 10 and that was a big mistake, I admit, Now my MS Office isn't working other than MS word, I use PPP a lot and now it isn't where I can use it anymore. How can Microsoft screw its customers in this way? Also note, its still on my C drive but I haven't figured out a way to get to that drive or to the functions that "My Computer" is not allowed on the windows 7 version. Also I cannot get to the DVD drive as I could before the upgrade so I cannot play the PPP files I had saved to this drive. I want windows 7 back. How do I accomplish this?

Comment (0)
40

I'm 62 years old and on a very limited income. Microsoft will not permit me to print, until I pay them $100. I like to write to my grandchildren, for their birthdays, special events, Christmas etc. They love it and I enjoy it. Well, Microsoft, has locked all of my writings. I can't edit any of them, because they want their fee. Microsoft needs to offer Seniors a discounted rate. I just don't have an extra $100 laying around. I don't know what to do...

Comment (0)
60

Simple request, when I downloaded Window 10 it deleted my windows game folder that was always available with windows 7 now I can' t find anything that comes close on the web, I just want to know how to get them back or don't they exist anymore.

Comment (0)
40

I went in search for problem for the problem on my computer to install the Windows 10 update. Microsoft leads me to web site part of Microsoft family wrong. However I bought the program. It comes out this will not fix my problem (false advertising) I will be going to my bank stop payment for good reason. Your company is part of the problem in this country. Your company have the most part companies outside USA. Look at the people are upset with the politician these and your company is part of this. I will be going on Twitter and Blog about my experience on your web sites.

Comment (0)
40

2 hours 37 minutes on hold today after giving up after 1.5 hrs waiting on phone yesterday and then handled by a tech person who was inaudible and then dropped my call when trying to transfer me to level 2 for the support I need to finish the mess that Windows 10 upgrade has caused. One level two person worked remotely on my lap top after over one hour and not complete resolve the phone went dead and he never called back in spite of taking my number at beginning of call. First Case # was 1301224627 and I've tried to get resolve at least twice since and hours of waiting and no call back when automated system claims to do so.

Your poor service and inability to support clients is a travesty compared to the Apple support I've experienced for my Apple products. I'm left with no options now but to try and chase down assistance through one of your stores I guess as I cant continue to endure the ridiculous process you put clients through on line or via your quasi "support" services. I'll be interested to see what if anything comes from this supposed complaint department report. Very dissatisfied Microsoft consumer for many years who is being pushed to Apple products and services because of the evident difference in quality of service.

Comment (0)
40

Windows 10 ruined my computer. It takes 6 or more times to turn it on. I'm so angry about this. Wish I had never downloaded. Are you replacing my laptop?

Comment (0)
40

I've been with Windows phone ever since I've had a phone, and wtf I am extremely mad!! You guys take 6snape away, ooh no you don't just stop there, you take away all the other alternatives for snap chat. This would not be a problem if you guys just had snap chat in the first place. So in return for this act I have posted what you've done to all my 5,000+ subscribers, and not just that but why this phone sucks. I swear I am moving on to android, you guys have screwed me over for the last time.

Comment (0)
100

On 04/29/15, I received from my granddaughter a message entitled: "No Subject" which in my giving her 2 pictures of the SARTORIUS MUSCLE to send me, as she knows how & at 79 years old, I don't. I wanted such pictures to send on to others who were interested in learning that after years of severe pain, I had learned that such stemmed from a troubled SARTORIUS MUSCLE (bad affect often comes from sitting).

I told several that I had email pictures of that muscle which I would email them so they could see what muscle I spoke of, and then, like myself, from Internet, learn more of it and exercises to combat problem. However, such will not go through, & I received a note from Microsoft account security letting me know they caused such. I AM FURIOUS!! I WANT THAT EMAIL CLEARED SO THAT I CAN SEND IT, ALONG WITH INFO CONCERNING IT!

I welcome any and all to see that email for the help they too could derive from such, too. That muscle causes pain to numerous people without them knowing, as I myself didn't, that it causes pain and what exercises help eradicate the pain.

Comment (0)
40

I have spent several hours today trying to change the expiration date on my credit card that I use to pay for my MSN account. I have tried to do it online and with 3 different customer service people all to no avail. Two of the people say they will call me tomorrow and possibly solve the problem. Why is this simple change so difficult? Also 2 of these employees I spoke with were very difficult to understand.

Comment (0)
60

We are well aware about the issues of identity theft and fraud these days so we have been strongly advised and persuaded to use different passwords for different accounts, memberships, et cetera. Due to the fact that I had not needed to use the Microsoft app on my phone in so long, I forgot my password. I had to reset it and did successfully. I was okay for the moment, but the thing was that password reset to the application had reset ALL OF MY PASSWORDS. I have at least two if not three things involving Microsoft requiring a password to gain access, and though they were all different to begin with, they were all changed to the single password used when resetting info on my Microsoft application. This is a serious issue and loophole that they need to get to fast and quickly fix, otherwise they pose as an access point for threats attempting to acquire information about one and commit identity theft and fraud in that individual's name.

Comment (0)
60

I bought a Lumia 640XL and created my Microsoft account. However everytime I try to download an app, I'm continually notified to verify my Microsoft account by checking an email that's been sent to my Microsoft account. Problem is the email is never there (and there's no Junk box which I'm informed the email 'might' be there)

Comment (0)
20

I am a true neophyte when it comes to computers and when I have a problem I MUST rely on trust-worthy, up-front companies to help me. I used to think Microsoft was such a company. However, lately, I have searched sites to find ways to fix some problems, I am having with my late husband's laptop and 4 out of 4 times was completely scammed, lead along with false expectations and lost hours of time doing things that got me only to the point of telling me I have problems with my computer!

I KNEW THAT!! Four out of 4 times, I found a "FREE" solution to an issue. Four times I downloaded the "FREE" software and ran the "FREE" scan only to find out that if I actually want the issues FIXED as advertised, I must BUY a license, otherwise all I have are long lists of absolutely useless information and hours of wasted time!!

To actually FIX it would be considerably more honest and ethical if you advertised a FREE SCAN but mentioned that if you want to actually FIX a problem it will cost you $XX. That way, people like me who are on immovably tight budgets wouldn't bother downloading, installing and then having to uninstall software/programs that are completely useless to us.

At this point, if I had the knowledge, the money or whatever it would take to accomplish it, I would immediately remove all Microsoft, Windows and Windows-associated companies from my computer. As it is, I'll simply wait and when this one becomes totally useless, I'll look for one that runs on anything BUT Microsoft and/or Windows and their associates.

If you plan on answering this complaint, you might want to do so quickly as I make no promises as to how long this laptop is going to run.

Comment (0)
20

Several weeks ago my HP Envy (2yrs and 3months old) failed to boot properly. After hours utilizing several online tech supports, the general consensus was a failed hard drive. I purchased a new HP Pavilion and took the older HP to the Geek Squad. Geek Squad said "no" to failed hard drive, and "yes" to failed Windows 8.1. $332.00 and hours of phone time and web time, plus loss of several installed programs including your "Office,"

I am much beyond perturbed with your disaster marketed as Windows 8.1. You all should be ashamed of this product. I am not demanding anything from your company. Rather I am giving you an opportunity to remedy at least one of the thousands of your self created difficulties. Windows 7 was an excellent product that allowed a person interested in doing work to do so. The "team" that forced Windows 8 on the world should be fired.

Comment (0)
40

Dear Sir, I have no complaint about Microsoft. I have a complaint about a game that has been purchased on my son's account without his knowledge. We later discovered that his friend bought it on my son's email without his knowledge. It was purchased on 21.01.2015. I complained to the Visa where they advised me to contact you so that you can take action against this theft. I hope it would be of no inconvenience to you to contact me for further details about this purchase. Thanking you in advance.

Comment (0)
20

I am wanting to delete a microsoft account, but I am unable to. I called Microsoft for assistance and was sent to a link that was not there. I asked for a phone number in case the call was disconnected but the rep hung up on me three times. Did not receive a call back. I was told that the rep could not delete account for me but first rep said he could if I was unable to. Very dissatisfied customer of 10 years!!

Comment (0)
40

Immediately following the last 2 upgrades I could not open photos sent from my cell phone. This last time was approximately 4/15/15. and miraculously corrected itself 4/23/15. My business depends on the photos that I send from my cell phone and I could not open them to be sure they were accurate photos, before sending them to customers who were waiting for them. Both this time (several days prior to 1/30/15), and this recent time, following an upgrade by Microsoft, I had no success with Microsoft resolving the issue. I lost orders from potential new customers who were expecting photos of products within a specific time frame. Out of desperation and again losing orders, I finally contacted Verizon Wireless (approximately 1/26/15, since it involved my cell phone and my service is via Verizon.

After 3 days of ,working with several different level tech reps, a Level 3 tech rep, via her extreme diligence in researching the issue I had, discovered a long list of identical problems had been reported by many people.. All the info related to these complaints was forwarded to me.by Verizon. All complaints indicated Microsoft being the cause of the problems. Along with the reports were steps to follow that some people had success in correcting their problem. This was on 1/30/15. I was able to correct the problem after following the instructions, (1/30/15) (I have written proof of all this info).

The identical problem reoccurred after another automatic Microsoft upgrade 4/15/15 or 4/16/15..I tried correcting the problem as I did in January but it didn't work this time..4/17/15 I contacted Verizon wireless again. After days of lose of business, being transferred from one technician to another and with Verizon noting that is was caused by Microsoft and not by Verizon. 4/22/15 I attempted to contact Microsoft again. Finally was able to reach a site that led me to having Microsoft return my complaint call. After explaining the situation the supposed 'tech rep' put me on hold for a while, Soon afterwards I was read a long statement telling me that for something like $149 they would connect me with a "Microsoft outside contractor who would research the problem." . I decided than, and still do, consider this entire situation to be a SCAN perpetrated by Microsoft.

I gave my opinion to the Microsoft rep and ended my conversation with no resolution to my problem that was now in the 7th or 8th day of loss of business due to the loss of the above mentioned function. I didn't know what to do other than contact an attorney. Mid afternoon 4/23/15, after careful consideration I decided on contacting an attorney but first decided to check my computer to be sure the problem remained unchanged. Miraculously, after what was more than a week of loss of business and hours and hours of frustrating aggravation the problem had been corrected at some time after my conversation with Microsoft when they attempted to "HARD SELL" me on paying a fee of approximately $149 to just 'research' the issue.

If these automatic 'UPGRADES" continue the same problem will, undoubtedly continue. When and if it does occur my first contact will be to my attorney, who I did speak to late 4/23/15, to initiate a law suit against Microsoft.

Comment (0)
40

I just wanted to let Microsoft know that this Windows 8.1 operating system sucks. When are your going to go back to something similar to Windows 7. If I had wanted an Apply hybrid I would have bought an Apple. This is the most functionally dysfunctional system you have come out with yet.

Comment (0)
20

My ros.taylor@hotmail.com account was blocked even though I input the correct password. I am travelling overseas visiting family and tried accessing my account on their computer/internet - blocked. I have submitted several Support forms with Technical Team but still cannot get my account reinstated. I have also had several on-line chat sessions with Support Personnel. Hotmail accounts should only be blocked if the incorrect password is input several times, not due to one's location or the computer they are using. I set up my Hotmail account in the first place due to global accessibility. Am totally frustrated with Microsoft's security blocks and now will consider changing service provider. I have been now waiting 144 hours to get this matter resolved, well past your 24 hour limit. Microsoft please review your security policy and reinstate my account immediately.

Comment (0)
40

I hate windows 8.1 I cant import pics from my camera! Tired of talking to ignorant customer support reps who cant speak coherent English. I will sell my new Toshiba & buy apple product!

Comment (0)
40

I bought the new Lumia phone from a store. I had the phone two day's then it got a scratch on the screen, i still worked on it, because it's only a scratch. Then the whole screen cracked. I took it back to the store, but they refuse to repair it on their cost. A screen is not supposed to crack so easily. I'm so disappointed, had the phone for two days and the screen cracked? It's disappointing that a customer spends quality money on a not-so-good quality phone. If Microsoft won't repair my phone then I expect a FULL refund! I need a phone as my whole career depends on it. Fix this mistake Microsoft and fix it fast!

Comment (0)
60

I signed up for Assure support 7 April 2015 with Microsoft and they could not fix my laptop. Case number 12856214800. On Friday 10 April 2015 after spending 8 Am till 9.38 Am trying to get my refund back with Antenalla , Reanna Bev Uk, Arnold, Amar, Kate UK, Ryan Malkin supervisor of Syed level two who should have rang me today 11 April 2015, to refund my £95, Case Number 1285614800. The Microsoft telephone number and email or website does not work as you can get nobody, it just sends you round in circles and it is no good as they put the phone down or just leave you with music or pretend they do not understand. Syed Supervisor Malkin said Syed would ring today and he has not and we did agree a time 10 am till 12 Pm and nothing. I also do not like to be kept waiting while Syed is dealing with 3 other customers at the same time as me. I am also suspicious about Syed saying he is a writer too, when I did not tell him that I was. I insist on my refund of £95 off Syed or who ever deals with the refunding of my £95. Please reply to my complain at the email above. My other email to the support has not been answered. Thank you Mrs Ellis.

Comment (0)
80

To Whom It May Concern. If Microsoft does not stop attempting to force Windows 8.1 on my system I am going to wipe Windows 8 and go on from there.

Comment (0)
20

I receive one to two calls a day from a person having accent (most probably Indian) identifying his self as Microsoft technical support technician. The phone id is "unavailable" and the number is "1". I have asked repeatedly to stop the calls but they keep on coming. If this call is from Microsoft or a Microsoft contractor please have them stopped.

Comment (0)
20

First of all I tried to hook up windows live photo gallery, and you asked me for my windows acct. and I did not remember password, anyway you said you would send code to my e-mail, cell phone etc. and the numbers you had for my phone was not right. I tried and tried and to no avail. Then I wanted to set up the update I received from windows update and it was the same thing so I clicked the one that said someone else is using my product, and then I finally got it loaded right. I wnt all my google and windows products to work right together because I am getting ready to st my cell phone up. I do believe I am synchronized , I think and I do have a windows acct. I think but really it took along while and really quite complicated.

I hope I can trust Microsoft because it seems you were making it really hard to download. If you have any suggestions on synchronizing my whole computer between google, yahoo, and Microsoft, please let me know. Also I had Skype on the start menu, what is the difference between that Skype and the download for the desktop. I am running windows 8.1 64 bit . I also enabled enhanced protection mode. I searched for info. about this and never did really get an answer to this question..However, with the info. I did get I turned it on, is that good . I think Microsoft is a good company and I realize there is a lot of info.

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40

I bought a Nokia 925 phone with Windows 8 installed and set it up to work with my EE/Orange mobile phone/ mobile data contract. To set it up I had to load my Microsoft account. In doing this I was invited to supply a credit card or debit card payment method to use for payment for purchases made via my Microsoft account shop. I did not do this because I did not want to make purchases and I did not want to expose myself to the risk of accidental or fraudulent charges. I was surprised to find that, in the absence of a credit or debit card, Windows had loaded my EE/Orange account as a payment method. I did not ask for or authorize this, and I do not want it. I have contacted my mobile service provider to ask them to block my account from receiving third party charges. They have said that they cannot do this while I am using Windows. I have asked Microsoft to block any charges. They say this is not their responsibility and I should speak to my mobile service provider. This is clearly something built in to the Windows 8 wallet app which is proprietary to Microsoft. I therefore wish to complain to Microsoft that they will not fix my complaint.

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I purchase MS 2013 and later found that I had two copies not one and only ordered one. I had the tech Ashley M work in the installation and the 2013 took over my computer and all icons were Word...she tried to fix it but to no avail. then Lhyn tried to fix the program and after way to many hours failed as well...the only thing Lhyn did was give me credit for the two MS 2013 programs...my computer is inoperable and I will need to take in for repair at Best Buy or other location....not my idea of what MS should be all about...I think you owe me for the repair to my computer!

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60

Microsoft office 2013 product number JT8PN-XWRRW-G67RD-RVMT2-PGWQD does not activate any more. Order number was 449356007. Microsoft does not recognize and I do not know Microsoft password. I sign onto
desktop userid with my name and it still will not activate. How do I contact them with my product complaint about MS office? Horrible service so far and not really solving my problem.

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40

Friday afternoon I turn on my laptop went into Internet explorer and there was a message across the screen, saying that my computors was slowing down due to a possible hack. Photo copies of the warning and phone number are in my photo gallery. I did,nt call the number but went to the Internet to look up Microsoft to see if they could help me. I click on Microsoft site and was directed to Geek Technical Support. When I talk to them they seem to have the know how and remotely intered my computors and showed me that a Trojan had infected my computors. In conversation I was told that they were a third party for Microsoft and they could fix my problem, for 1 computor it was like $400. For 2 computors it would be $479. So I gave them my credit card number. talking to them further I felt really uncomfortable because they started to ask for passwords, that I didn,t give and I told the women rebecca to stop the process and she told me she couldn't,t because the prices had already started. I repeated to her a couple more times to cancel every thing and she said I needed to talk to her supervisor. Talk to her supervisor and he sai he would cancel but I needed to pay for a license which was $199. I told them no and I needed to talk to some one before I make a decision.i called my credit union to see if I was billed and they said yes but it hadn't,t been process yet. I need some help here what should I do?

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I'd like to start off by saying that the Microsoft official website is not very user friendly. There should be a quick Contact Us option that allows me to write out a personal email to you. I'm not able to delete notes off OneNote in a simple way. The delete trashcan is always grayed out. In order to do so I have to turn off my wifi then turn it back on so it can sync up and then it lights up. But I can only do this one at a time and sometimes it can't sync and I end up spending 10 minutes on deleting things when I could just spend 2. I think that needs to be fixed in the next update. Another thing I would like to have fixed on my phone is snapchat. I'm very upset that I don't have that app anymore. And I don't understand why an agreement can't be made. I know a great amount of snapchat and WP users are upset about this. Finally, I would just like to say that I won't be buying another WP ever again. It was great for the first month but now it sucks. It's not user friendly and neither is customer support. I'm not happy with this phone and the Microsoft company but I am stuck with you for another 2 years.

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40

I have a laptop and a desktop computer that were both running windows 8 that have both been updated to windows 8.1 . when I allowed my laptop to update to 8.1 I lost 2" of screen on each side of the screen when playing games that are set to full screen I called for tech. help and they took control of my computer to see if they could help. After 4 hrs. she thought my games were not compatible to the system. please correct me if I am wrong but anything that is compatible with windows 8 should be with windows 8.1.she then said she would send me to a games tech and the connection was not good so I had gotten a phone # from her during our 4 hrs. of trying to find and fix the problem and a case # 1285079779 so I called back and explained that I thought the problem was built in to the windows 8.1 updates and they gave me to a update tech. now please understand I had already went out and bought a new computer with windows 8.1 built in it and it has the same problem.

The tech told me it would cost me a one time fee of 100.00 for them to stay with the problem and fix it. the problem is built in to there up dates so either they did this knowing what would happen to make money. or if they did not know it when presented with the problem the would make new updates and fix it for everyone. I expect that when I buy a new computer that I have not changed any setting on that when I play a game full screen it will be full screen not missing 2" on each side and they want to charge me to fix it. I always thought updates would improve your computer not take things away. I do not mind paying for improvements but I do mind being charged for something that should already be there it was there on windows 8 I thought windowes8.1 was supposed to be an improvement. very upset with 8.1 I hope that they will find and fix the problem for all with new updates and stand behind there product.

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I returned from holiday to find that I could not access my Hotmail accountI duly filled in a form online some three times. Nothing happened. I decided reluctantly to use a firm who said they could restore it for £39They duly did this saying it had been hacked in Russia! I wrote a detailed letter of complaint to Microsoft, no reply to date...

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On Monday ,March30th, 2015 , I was trying to enter my verizonEmail,My computer locked up and there was a warning concerning security protection . It would not let me intoThe program . It gave me a member to call(1-844-415 - 0000 ) . A young man answered the phone and preceded to ask questionsAbout the problem I was experiencing with my computer . This young man claimed to be working for VerizonAs a tech support technician , and that he could fix the problem . He then asks me to Let him gain AccessTo my computer in order to fix the problem . He also saysThat the service for this was free . I let him in to gain control Of the computerAnd was being introduced to a Security software that I needed To correct the problem . I knew something was wrong in the way he was trying to sale the software and also some of the dialogue he was using about the problem . I immediately stopped him and asked what company do you represent? you said you was with the verizon Supports technicians .He immediately hung up the phone . I was able to shut down the computer and restored In order to gain contro ,and to get rid of the virus I know that they put into the computer.

Today a similar thing happen and They said they was technicians for Microsoft .Supposedly the manager named Is Sam Anderson from Microsoft's centerWhich he gave me an ID -MS 0008945-309, phone number 1-844 - 890 - 6705 , the young man's name were Faifal Fai-00 289 , and from yesterday march 29th , the young man's name was Dean Smith.These individuals are trying to slam customers into the software program to fix their computers . I know that this is against the law.Someone needs to investigate this situation . What was also troubling , was that the name of the software program (Mayasar)In which I could not find it mentioned in software outlets, but when I look it up from the computer this name is closely Related to some Arabic community , and there were A symbol that reminded you of Isis . This may be a coincident, but I think someone need to investigate these actions .I am going to report This to the Federal government as well.I would like to hear a response from your Corporate office concerning this issue .
Thanks

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60

I bought office 365 for a new desktop that I purchased. I downloaded the program and the icons came up on the computer. Then Microsoft took it upon themselves to attach this new purchase to my current account. They put the new card on my account and updated it another year out, instead of putting the program on the desktop it was downloaded on. How did they access my laptop to do this. I have made (8) attempts now to get this resolved. A month has already run out of my subscription. I am told every time that I contact them that it has been sent to escalation and that I will have a call back within two hours. Six days later and I still have a product that I cannot use. They have a very very poor customer service department. They don't correct mistakes. They have your money and they could care less if you are happy or not. Why? We all have to have their products on our computers.

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I recieved call from Microsoft tech support in regard to frequent pop ups on home computer. paid $299 for 5 yr protection plan. after 2 weeks pop op began appearing again. today received call from tech support again standing they had installed the wrong program and they would have to redo the program to the proper one and it would cost me additional money. If this is your company they did not even keep a record as to how i paid. They installed a window 7 program when i have windows 8.1. They do not speak enough English to properly work phone service. It was the worst service i have ever had and that includes the Comcast company.

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I am so disappointed you Microsoft! The PC support is a fake! I contacted Tech support to see how to transfer email messages. PC Support page popped up...with a picture of a face named Matt Folsom....! HA! I immediately transferred to someone else to chat....than I was transferred to a man in India....who promptly scanned my computer and told me I had numerous infections.....to "FIX" them I had to pay $149.00 ! What a scam....NOW my computer is really screwed up...from the 'infections' YOUR India man put on my computer. I would like YOU to fix my computer...restore it back...get rid of the infections YOU put in there. This isn't the first time this has happened. Every time I try to navigate these dang 'pop ups' pop up telling me to "FIX" my window errors. YOU FIX THEM. I am going to change from Microsoft as soon as I can....meantime...it would be nice for you to correct the wrong you have placed upon this consumer. I really don't know why I even bothered to contact you and file a complaint.....this department is probably just as fake as the rest of your features!

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I do not want Skype! I do not want it listed as a download in the updates area because i had chosen to download all updates......screw that!! Same thing about bing desktop! Stop forcing upon us, unwanted Microsoft garbage programs that we do not want!! Microsoft can smell my farts!

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40

Microsoft Xbox hotline and revelation were notified by myself and the police detective handling my case that he needed the IP addresses used on my stolen x box one and he was told that no subpoena was needed for the information because a fraudulent charge was made on my account as well but its 12 days later and the detective has still not received the information which now decreases the chance of getting the stolen property back. I find this very unacceptable because if they would have just sent the information the culprits would not have had time to get rid of the x box once I locked it. I find it hard to believe that Microsoft cares so little for their consumer base. I wish someone would contact me and explain why nothing was done even with the direct communication with the detective in charge of my case. I can be reached after 1pm at2103621280 the ccan for Microsoft which was closed before resolved by revelation department.

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Blocked out of my MSN email for 3 weeks and customer service had been terrible. Very very annoyed with Microsoft. Brutal service. I just need to get my email reactivated

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I had purchased a gold pack from Microsoft. For dead target zombies game.the duduction massage I have received for amount Rs 250/- . Still that gold pack is not activated. Pls reply.

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I've been locked out of my Xbox one account for a month and the code that was sent back to has no use to me and I would very much like to get back into my account very much.

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About 30% of the time I get an update to my 8.1 my computer fails to restart causing a trip to my local nerd. Thanks! About 100% of the time I get an update to my 8.1 my computer runs slower or will not run an older app I still like to use. Thanks Again! I will try to buy Apple next time. Microsoft has really not had it "together" since 7.

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From 01/27/2015 - 03/05/2015 mirosoft made 63 unauthorized withdrawls from my debit card totaling $1,373.26. Thank you for taking food out of my family's mouth. Beware of buting on xbox live.

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They allocated my well used account to another person then wanted to charge me for undoing their error. After 4 days of utter frustration and disbelief I will now use another how can this happen? The problems caused were immense!

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40

When I was on Facebook.com, I received a Photograph of Mr.Bill Gate's sitting in a chair smiling, holding a piece of cardboard,stating due to tax reasons,he was offering to whom ever,to click share/invite,he would give $5k.per. Click,well,i sent the share onto BINETUSA.@yahoogroups.com, there where over 1,560 members, at $5,000 per click, calculated to, $78,000,000.00 ,I've already sent the original complaint via www.bbb.org I've followed Mr.Gate's instructions, received nothing!,if you would like to have me send to you,info.please send me an email address. i'm disabled and in a wheelchair, getting ready to lose my place to live, due to no income, pending ssi, appeals process,in the emaill, i'll send you my mailing address,we need to get this issue resolved asap,plus i have a rebuilt Dell latitude D610,Laptop,won't upgrade or anything,in my response to Mr. Bill Gates,i was being honest with the man,I was doing this,to obtain,the funds for our first Wiccan Monastary.

Comment (1)
20

I was sold a Microsoft Assure package for $158 and when I tried to get help for an issue I was having with Access 2013, I was told it was a commercial product and would cost me $400 for a contract. I had specifically told the Microsoft people I used Access and was having some issues with it when I bought Assure. No problem, they said! On top of everything, I got cut off my phone conversation after calling and being put on hold (about 30 minutes of wasted time). Microsoft if a bully and some of their products are VERY unstable. Going to try to get my money back, since the Assure package is useless!

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to who it may concern. since nov 18 2014 to feb 17 2015 I have had 84 visa debits from Microsoft *billing-a north ryde totaling approx $6000.00 which has left my account well into the red and unable to pay rent or buy food, petrol not to mention all the other expenses of a large family. I do not have any money coming in until march, this has left my whole family deeply distressed. the only thing that we have purchased with the debit card from Microsoft was an xbox gold account for my two boys, they have no access to my debit card or the password needed to access my account. I need to know urgently why this has happened. is it a case of fraud?. I look forward to your prompt reply.

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I have a bunch of complaints. In 2013 I padi $149 for MS tech support. Out of 5 issues, MS solved ONE problem. When I again asked about the other 4 problems, I was told, "I don't know." WHAT?! And so I had to go out and solve the other 4 on my own. I solved 3 out of 4 problems. I could never find a solution for the 1 and ended up reinstalling windows. $149 down the drain. And do you know HOW they solved the one problem? They dared to have remote access on my computer and go to tweaking.com and install their software to fix my computer. I could have installed and ran the toolbox and/or installed Windows for FREE!!! Another problem: The Microsoft Natural Ergonomic Desktop 7000 keyboard and mouse combo was the BEST combo they ever made and they quit selling it! Yet they still sell the 4000, which is WIRED. I want wireless for my living room. On top of that they created the sculpt for sale, which looks like they took a thin layer off the old 7000. There's no zoom switch, program hotkeys and so on.

Anytime Upgrades: They no longer offer you to buy a disc for reinstallation, and we all know with Microsoft Windows that IS going to happen down the road. System Restore: It's SO flawed that even MS Tech Support told me to turn it off to save space and memory. In Europe, it's banned for MS to include proprietary Internet Explorer and security software (Defender/Firewall) but we have to still suffer with all the bloatware. MS Community is full of voolunteers but it's getting to where it's going downhill. Either you get a generic answer or you get NO answer at all. IF you tell them you tried that, they no longer offer any other solutions. I still have my 2nd older laptop and I am going to send it to "Linux World". Not even going to bother reinstalling Windows on it. And when Windows 7 support dies, I should understand Linux enough to switch this one over by then too.

Comment (22)
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Ok so recently updated my Nokia Lumia 520 to Windows 8.1 and it sucks. First off my games used to be separate,but now its in my main menu. Second, they made apps for the photos, music and videos. Wtf ??? Third They put a lot of extra crappy apps on which no one actually uses like storage sense which only slows the phone. Fourth, no file manager or file directory, so I can't do shit with it. And last but not least, the updates keep failing. I can't update apps because it keeps failing.

Comment (1)
40

I received a microsoft surfuce pr on december 27, 2014. I reported the screen crack and the heat of the deivce within 2 weeks of having this product. I have asked so many time where do I mail it back so it can get fixed. I have so many emails from them and they are not doing anything. I truly would like to file a lawsuit agaist this company for customer abuse. This company has not made one effort to follow through with any customer service. This devise is so hot that it almost burned my leg and they did not respond. I need to know what I can do to file a lawsuit against the no response, no care microsoft Inc. This is insane. I try everyday and the email address or phone numbers change. Please help me. My family got this for me because I have breast cancer and it was easier to use during treatment.

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40

Why have you created a new OS that makes using a notebook or desktop computer all but impossible? I understand you want to grab the precious tablet and smart phone market, but creating a new OS that's basically one size fits all wasn't the solution. I just got my new Lenovo ultra-light notebook with Windows 8 five days ago, and have been in hell ever since. With a resume that includes computer programming, I thought I could learn or figure out anything.

This time, MS has created a mess that dumbfounds me. Are you trying to push everyone into an Apple only world? Goodness knows your incompatibility issues with nearly every piece of hardware and software I own is making me reconsider how I'll compute in the future.

With three weeks still clicking on the clock, I can return my top of the line Lenovo with no questions asked. Problem here is I know once I buy a couple of Mac desktops/laptops, I'll never switch back to Windows again. If you're determined to copy from the best tablet (Surface is so lame) on the market, go all the way. Apple has a different OS for their touch screen devices v/s laptops. Your new Windows 8 drinks up bandwidth as it runs programs I don't need or want.

Your impossible to use desktop layout makes even the most simple task all but impossible. I finally found a Windows 7 shell that's making my new notebook a bit easier to use - but it's still hard. What good is it when I purchase a laptop that can boot up in around 20 seconds yet I'll spend the next four minutes prodding and pleading with your OS to do what I'm needing in the first place. Windows 7 proved you guys learned from your mistakes.

Windows 8 proves you don't care what you throw out so long as it forces us into buying more hardware and software we shouldn't need to replace in the first place. During the past two weeks I've been the one who told three separate friends what computer they should buy - which they did. For sort-of-geeks like us, you've just blown a reputation you spend a lot of years building. We won't be coming back unless you fix your problems ASAP. What did I ever do to you?

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20

On February 7, 2013, tahe company I represent told me they were not receiving e-mails from my company e-mail account--michaelf@powertronglobal.com. I contacted Microsoft and was given a number to call--800-642-7676. I reached a man named Bhavya Mahajan. He assigned me a case number which is 1196056728. He asked if he could take control of my computer and I agreed. After about a half hour, he had corrected the problem. I was very happy with his service.

When I came home from work on Friday evening, Feb. 8 at about 6:30PM , I decided to catch up with some friends and customers whose contact information was in my Microsoft Office Small Business program. To my horror, there were no contacts in Business Contact Manager. I immediately called the number I had been given listed above. After almost 5 hours and 8 people later, the problem was solved. They all asked me for my case number which I would assume described the problem but none of them were prepared to handle the issue. What amazed me was when someone told me that the product I was using to manage contacts (Microsoft Office Small Business 2007) for which I paid $280.00 shortly after I bought my Toshiba laptop in 2008, is not supported by Microsoft!

I want this issue corrected and my business contacts and accounts restored. I will be unavailble for the balance of today but will be available all day tomorrow. You may call me at 530-545-0858 or e-mail me at michael.fitzpatric@att.net. Sincerely, Michael Fitzpatrick

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20

My email accout was changed from Hotmail to Outlook without me knowing it. I'm not a computer guru, but tried to find out why. No Luck. I was having trouble when I printed out copies of sent emails, the pages had informatio on the sides that cut off part of the email. I called into Outlook Express and explained my problem, and was given an agent, Robert, to chat with. I explained that all I wanted was to clean up my emails so that the information on the sides did not show when I printed them out. Robert took over control of my computer and danced around doing ???? He then informed me that the problem was that my conputer was full of incripted files and would not let the printer do what it was suppose to do. Robert advised that he could clean my computer for $199.99, to which I said I could not afford. He again reminded me that my computer could crash at any time. I again said I could not afford $200, to which he asked how much I could afford. He could fix it for $99.00 and went over the same song and dance about my computer crashing. Now he could fix it for $69.95. I said no thanks and I would contact a friend that was a computer tech. When I had my friend look at my computer, she stated that it was probablly a scam and showed me how to print out my emails, all I had to do was hit the 3 dots on the page and it prints out just fine. She also showed me how to clean up my own computer, a lot cheaper than $200. Whoever Robert was, all he was trying to do is get money out of me. When Microsoft switched me over to Outlook, the least they could have done is sent something explaining how it works.

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40

Why can't you people leave well enough alone. Get the outlook crap off your home page i don't want to see it and i don't want it to interupt what i am doing, and it dose. It moves my page back to the top to advertize for it's self. Stop the madness and quit interupting my reading. If i want to go back to the top of the page then i will, but it should be my choice. I enjoy MSN but this is pissing me off. So stop it.

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40

On Friday December 14 I purchased windows 8 for my laptop. While downloading I encounter a problem with the download. I called the tel. Provided by Microsoft for technical support. I was with tech. Support till almost 4:00am with no success. We communicated thru remote access. When I looked at my computer I had no operating system.

I called Microsoft to inform them of the problem, with no help given to me. I became very frustrated because I not only had no windows 8 but also no working computer. I have been given the run around from one person to another. It is now tues and still no luck. I spoke to tech support who said I must purchase a program from them to get my computer back. I truly think that it is some nerve asking me to pay after they broke my laptop.

I am very disappointed about all this issue was handled. When all I really wanted was to download windows 8. I truly hope you can help me resolve this.

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20

I have just purchased a new Hp laptop with the only option being Windows 8. Please re-instate the menu button and add the option to boot directly to desktop, while still allowing the easy corner access buttons to and from the new Windows format. I am finding that I like some of the new options, but the old desktop works better for some applications.

I really do not think that Microsoft wants its customers to have to download or order the available work arounds. It is not a good business move to try force unwanted changes unto its customers. Re-adding the menu button and the option to boot directly to the desktop would be a win-win situation for both Microsoft and its customers. I think a lot of "desktop" customers would play with the new system and maybe find they like some of the features, while still having access to the familiar desktop.

Thank You,

Joe Lessar

Comment (0)
60

My hotmail live account was blocked by micorsoft yesterday under the pretext that someone else was using it. Indeed I have authorised another person access to my account but that is my private decision! I have entered all necesary data (alternate e-mail account, secret question, e-mails of contacts, folders, subject) all I can remember but the account is still blocked!

Since last night European time I keep being told I have to get back in 24 hours time. Does microsoft understand that I access my hotmail account from different computers (I have 3) registered/purchased in different countries, that I travel and do not sit in the same place?! I cannot even ask for support on the standard support page/forum since for that I need to enter my hotmail password and it is refused.

There isn't even an e-mail of microsoft that I can write to. This is outrageous as I no longer have access to my contact list, people are unable to contact me, precious documents are lost.

Comment (1)
40

I'm presently traveling in Thailand. I accessed my account yesterday morning (Feb. 19th) but in the afternoon I was unable to access the same account; same results today. I have important business to conduct (and e-mails to retrieve) and I need access ASAP!! What's the deal?

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40

A week ago, I paid for a 30-day Microsoft warranty on my computer. I was told at that time that if I subsequently needed to call back, the warranty would automatically be extended 30 days, and 30 more days for additional calls and so on. Then on Friday, I called for support, and was told the extra 30-day promise didn't exist. I talked to four people on Friday, left messages at corporate and was told someone would call me within 24 hours. But there has been no call. Thank you.

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40

Please allow me to vent. Some thieves broke into my house and stole my Xbox 360. The police contacted Microsoft because my gamer-tag was being used on my stolen console. Microsoft sent an email with an attachment of a Zip file to the detective on the case. The zip had ISP addresses. The zip file could not be opened without a password, which was given as well; however, it would not open. Microsoft suggested a utility which my police department had to pay $50 to own. This still did not work. So the detective emailed again, and Microsoft said they will send a hardcopy of the ISPs for $75.

(It seems that Microsoft is trying to get as much money as they can.) The police feel this is not justified, and they will send a subpoena to have someone from Microsoft to explain the details. The police are hoping that Microsoft will just send the hard copy. I am pissed at Microsoft. I was going to but the new Gears of War 3 console when it came out (Sept. 20) regardless if the police were going to get my old system or not. But I don't want to give any more money to those jerks. Someone invades their home and Microsoft will not help their customers.

Customers that have been loyal to Xbox and defending their console over other brands. One that will not even buy third-party products. . I really want to play, but I will just pick up a new hobby.

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20

I purchased genuine copy of winddows 7 ultimate in original sealed strech package but it has been blocked by microsoft for activation,i tried to reslove the matter over the phone and live online chat but it apear microsft try to sell another one to me and i am not prepare to buy same thing twice and i have been told by agent to take it back where you bought it and purchase another one from us and you know very well after opening the seal nobody accept return therefor i have to resolve this matter with microsoft or report it to relevant department.

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60

I have been on phone with Microsoft for 6 hours - only to be transferred from department to department disconnected and retransferred all over again, only to be told that even though when you buy a microsoft software program with a 90 FREE support, that basically it is not their problem it is the problem of Best Buy where I purchased it and to take it back to them and they will JUST TRADE ME out of the software and GIVE me the correct one.

NO, Best Buy will not do that except for another $199.00..................... The only software product in my computer is MICROSOFT!!!!

Why can't Microsoft help me? I need my Outlook 2007 Back!!!!

Comment (1)
20

Dear Microsoft, I wanted to bring to your attention the fact that I have recently purchased a laptop with Microsoft applications to load. After following Microsoft's instructions I found myself in a position having set up an account (as specified in your instructions) only to find that I couldn't access my inbox to read the e-mail instruction which would the inform me how to proceed further. I couldn't access this mailbox as I hadn't verified the e-mail which I would receive through the mail-box I couldn't access. I would go into further details but after nearly three hours of trying to sort this problem I have developed a good understanding from your own technical team that you are well aware of such chicken and egg problems.

I was informed from a member of your team that it would take 5 working days to provide me with a replacement product code as that now having followed your published instructions my original product code would no longer work. I think that this time frame is disgusting and dont't believe for a second that this is how you would treat your larger business clients. Your technical team admitted to mistakes within your own instructions, leading to the problems experienced not only by myself but by several hundreds daily as well. I would think that a very simple re-writing of your instructions to new clients would be something of a priority and to be honest can't believe a company of your reputation haven't already reacted to the continuing problems.

I was also told by your technical team that you haven't got a complaints team, something I disbelieve given the sheer size of your company. If this is really true I would like to know as I would like your own governing bodies to consider setting up such a department. If such a department does exist, which I'm sure it does, then I would suggest that all members of your organisation are aware and that they ensure that they know the relevant contact details of such a department for when they have clients wishing to put in complaints.

Comment (0)
20

My hard drive crashed and i no longer had access to the recovery partition on the computer which is apparently required for a reinstall of windows 8. I was able to pull the Windows 8 serial number off the BIOS and had it available. I contacted the computer manufacture who pointed me to Microsoft to get a key. I talked with a gentleman by the name of David who told me there is nothing Microsoft could do to help me in any way or fashion. I then asked to speak to someone above him Oscar (Employee Number V-61osc) He pretty much told me the same thing that nothing can be done by Microsoft to help there customer in anyway. The only option he gave was to buy a new copy of windows 8 and i refuse to do that since i have already purchased a licence when i bought the computer originally. I have supported and had Microsoft products since win 95 and i have NEVER had an experienced like this. My thoughts on Microsoft has changed im not sure i can buy anymore products from the company. If a company can no longer support their product then i have NO use in recommending or buy there products.

Comment (0)
60

My wife bought me an Xbox 360 kinect, the first one I got i had problems with it So i investigated around having been told to insert the memory when I find the memory compartment I found it had no memory installed, I have always known x boxes to already have hard drives attached so I was a little surprised to find instead a rubber surgical glove in its place.

Now during recent couple of days I find my new system keeps freezing,and sometimes when I'm playing on a game it feels sometimes that the control although switched on and connected isn't fully responding each time I load a game I am asked what storage I want to use and because my system is only 4gb I am finding it problematic to store saved progress due to lack of storage space.

Having always been a fan of Microsoft and x box I have always bought x boxes,however due to recent events with the new system I'm not happy with the new x box 360 edition and may bring the system back have my money refunded and buy a play station 3 because I feel let down and disappointed. I have been on a few troubleshooting sights and it tells me to remove the casing of the x box to enable the air to circulate.

My system is not even yet 4 weeks old do you think I am daft and stupid enough to remove the casing,that would not serve me any help but in fact would invalidate my warranty and guarantee so neither is it my responsibility to remove that casing from that system I have no business doing that however if Microsoft produce a faulty system and I happen to have it legally I see that as your responsibility to repair or replace that system .and a complimentary gift as a gesture of good will.

Comment (0)
40

I have so fat spent more than 3500 Nigeria naira on internet data and phone calls to Microsoft support to enable me pay for the full version.even the the Nigeria Microsoft office customer care could not help me.I am begging to pay and get the 25 digit key.can some one help me.I tried pretending to be a south African,no way.I want to pay online using my master card.

Comment (0)
20

I would like to make a complaint in regards to your poor services. I use your services in order to access my Xbox live account which is a service I pay for but haven't been receiving due to Microsofts incompetences. Unfortunately I have been trying to resolve the issue of my account for some time now and after numerous emails, phone call lasting over an hour then being hung up on and last but not least, following instructions via website have all been unsuccessful. I feel as thou Microsoft are falsely advertising and have been extremely unprofessional in regards to my issues to which is why I am taking this matter further. I am appalled and disgraced with the service you have provided me with.

Comment (0)
60

About a week and a half ago, my brother bought me a new Xbox 360 Slim (4g) as a late christmas present. I was so excited to get it home and transfer my stuff onto it so I could give my fiance my old Xbox 360(60g). After I got home, I hooked it all up and did the transfer; when I loaded it onto the new slim, it asked me to sign into my Microsoft Account, but I had forgotten the password. I then got online to fix the issue. I got my old Xbox 360 back in 2008 as a christmas present from my fiance and I made up an email address on gmail so I could make my Avatar and account with Microsoft. After I made the account etc, I never used the Gmail account again. So when I went to reset or retrieve my password on Microsoft, and it sent it to the old gmail account, I realized the gmail account had long since been deleted. So then It asked for the security question, which was my favorite fictional character, which is NOT a question I would normally have choosen, and I have not a clue what it is. I have litterally made a list and sat and went through every cartoon or book and none of them are the correct answer. After all that, I decided to just call Microsoft and get my password. They told me in a round about way, that without knowing my Security Question im SOL. They took down my Console ID on the new Xbox and told me they would call me back in 3-5 days. Well today is day 5 and I hadn't heard a word from the company. I called them back to then be told the woman took down the wrong Console ID, that they needed my Old Console ID, not the new one. They took the information down and once again, I am now forced to wait another 3-5 days. I understand that Security is a major issue for companies, and if this was someone trying to hack my account, then I would be grateful for Microsoft putting a cabash on it, However, if they want a Microsoft Xbox Live Account to be THAT Secure, then they shouldnt JUST rely on a security question, They should also ask you for your Drivers License # or ID# and/or your social security number along with the Password, Email and Security Question. So pretty much I am stuck and Microsoft wont do a thing about it. I told them I would take a picture of my Drivers License and email it to them, but that wont work "we need your security question answer". This isnt the military Microsoft, it is a friggin' Account tied to a GAME! Their techincal support staff is far from adequate to handle situations like this, too. If they do not give me my information back, or at least let me reset my Password, I will be forced to return my new xbox and sell my old on and move on to a gaming console that isn't such ass's about retrieving someones password.

Comment (0)
20

I have played several of your online games. Most are playable. But your online backgammon game has major problem that need to fixed. I have experienced many problem, from other player manipulating not only their own dice rolls but mine as well. I have witnessed people changing their dice roll after the roll had been cast. The latest one is people being able to disconnect you from the game when they are loosing. These are problem a game patch could fix. But even after having this reported to your company by many people other than myself. The problems persist, this failure to keep your games secure is a violation of your own term of game play, which your company operates. I don"t wish to have to make an issue of this, but if these issues aren't addressed it may force me to take stronger action. ie. consumer protection agency. Sincerely, Douglas Rice.

Comment (0)
60

Black ops 2 has had some minor glitches that I'm ok about but I've been DE-ranked twice, and both times an Error message came up saying that the persistent rank data for my account has been corrupted and that my rank has been restored to the latest rank stored back up, well it put me 7 levels down from52 to 45. So i would really like if you guy at Microsoft could fix this and restore me back to my former level.

Comment (0)
60

Bought a new laptop, has Windows 8 on it. Windows 8 is the most confusing, non-friendly OS I have ever come into contact with! ALSO does not have any Office or Word or anything! Wanna throw it out the window! Can it unload 8 and install 7?

Comment (0)
40

My email account was taken over by someone in Nigeria on Thursday 5/2/2013. This was my initials, last name, 4 in my family. I have had this account for 10+ years. Microsoft Support says I am out of luck recovering this account. I have 10 years of contacts, saved emails from the IRS an other personal saved emails that remained when this was hacked. They would not even suspend this account will all my confidential information available to use. This is not acceptable.

Comment (0)
20

I had to get a new laptop for a course and it came with Windows 8. I HATE it. It's been a month, and no, I am not used to it. I downloaded a freeware so I could have the start button back. Who was the genius that came up with this? Thank GOD for everything else I have a Mac.

Comment (0)
60

Because of the rampant hacking an cheating of your online game and your companies failure to fix this problem. I did something that I should never had to do on my part. I removed your game from my computer. And i will be contacting the Better Business Bureau and Consumer Protection Agency to report you companies complete failure to support your products. I have tried to get technical support only to find your company wanted to charge me a fee for your company to support your own product.

Which was pre-installed into my computer. I never asked to have this program, but of coarse paid money for as part of my computer's purchase. Your failure to support an having it pre-installed into windows 7 OS makes your company responsible for, but also legally responsible to support said products and provide support for said products. Especially when its your companies failure to fix problems that have been reported. I believe your company is the worst example of of any company in not only supporting your products, but also in providing prompt resolution to said problems.

This i attribute to normal procedures of letting products out without properly debugged before releasing them to the public. I feel your company is a mirror of the United States Government in that your not only out of touch with your public and need fresh blood in your company to redirect some of your failures to success.

But your company really doesn't care about those people that have been stuck using your Operating Systems. I now understand why many of people i know, have gone to using Lenux OS. I am very dissatisfied with your company. I also believe if your company continues on the path they have chose, that the Japanese, Chinese, or another American company will soon ( in the next 10 years) not only surpass yours but you will be forced out of business. I know no one who makes policy or is able to change the direction your company is headed will ever read or made aware of its problems. My opinion of your company has became a mirror of most people whom are in the computer and software businesses. If you don't believe my statement to be fact. Then you really need better people in your public relations department. I would love to have the opportunity to address your next board meeting!

Or you really need to have someone bring to light at said meeting the problems which are rampant with your OS and other products. Someone needs to be held accountable for either the success or failure of said products. because as it stands, it appears no one is at this time. Or if there is such a person within your company, they are among those who need to be replaced. On a scale from 1-10 on how i would rate your company and its customer service. I would give you a negative 5. Because of failure to fix issues that have reported months ago, that a simple game patch would have fixed. Way to GO. If you set the bar of performance an customer service any lower you can Rename your company for the exceptionally stupid computer users.

Comment (0)
40

I went on your website and had to regiaster my xbox product, and join the microsoft website just to learn that my xbox isn't covered by your warrenty for "thjis type" of problem. Which just so happens to be a very common problem, probably the most common problem with the console. So it amuses me that Microsoft wont look after their consumers in this way. This is why more and more people are looking for a better console everyday, because of Microsofts dont care attitude to the people that matter most. Its a common issue with the coinsole, Microsoft know all about. And the Xbox community is huge. Word does get around, and people do get pissed off. One day microsoft will be boycotted. Just a matter of time really. I bought a brand new game for this console which has trouble reading discs. Brand new. And the xbox chewed it to bits. Red ring fever they call it. Well thats the last time I buy one of your products. Many of my mates are shocked by this. And they're thinking twice about your products too. This needs to be addressed.

Comment (0)
40

Microsoft cancelled the only good and affordable deal they have offered for their over priced online gaming (the xbox live family gold pass). In a world where PS3 has free online gaming I do not understand why they would decide to further , for lack of a better word, stick it to their loyal consumers. If something is not done soon I will be taking my business to Sony. Thanks for the appreciation Microsoft.

Comment (1)
60

I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research

Comment (0)
20

I have had nothing but problems with my new computer windows 8 . It is the worst program ever invented. I opened the computer today it has stolen my office, word, and quikbooks. The apps don't work and when they do you have to redo the email or what ever goes in them. I opened it today it toke every the picture is even different. I have wasted more time on this computer than I have used it. I even stole my kamski protection.
I think the only way to fix my problem is to drop kick it to the pasture. Please return my money or take this worthless program and exchange it for windows xp.

Comment (0)
40

I use an adult chat room named eroprofile. it has a feature in which the user can check a box labeled 'automatically view cams'. this opens up 3 web live cam feeds from other users. Ie10 is not allowing that. I can use Google chrome, and the problem goes away. I can use foxfire (firefox? Mozilla) and the problem goes away. ie10 problem stays.
I used to have to trouble with my previous windows and ie applications.
have you forgotten a link, that would make this work?
I would prefer using ie10 as my browser for all uses, but this problem is keeping me from doing that.

Please help.

Comment (0)
60

In a recent set of Windows updates, most of which were fixing security bugs that Microsoft's slipshod programming engendered, users are being denied access to their Word 2003 documents. This company wants users to upgrade to Microsoft Word 2010. Now when I try to load a .doc file created with Microsoft Word 2003, a notice appears with the false statement that only Microsoft Word 2010 can process this file. The system refuses to use Microsoft Word 2003 anymore. So I had to restore my computer to an earlier state to remove the malicious Microsoft program that is trying to blackmail me into buying their upgraded (but not improved) word processor.

Comment (1)
60

I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research

Comment (0)
40

I have been a loyal windows operating system and office for many years and have conformed to licencing and upgrade requirements and laws. I have recently replaced my laptop which was preloaded with windows 7 Home premium and reloaded all my previously legally licensed software which included microsoft office small business 2010. I have had nothing but problems since relasding Microsoft office and was alarmed to say the least when I searched for a locally based Microsoft accredited support agent, that they required an upfornt payment to address and resolve my problem. I take great exception to this and will not pay as it is a Microsoft problem and not mine or the manufacturer of the laptop. I ask the question. !!!! Why are there always problems with windows or MS office or related programs, which are great when they work but are incredibly frustrating when they dont and it is also NOT EASY to contact Microsoft to resolve the problem. I am self employed and do not have time for this and needless to say sorry that I did not choose the Apple Mac route!!!!!!!

Comment (0)
60

WL Messenger has always been TOP DOG of the chatting vehicles. The chatting ability of SKYPE sucks the big-one and I am resentful that Microsoft would stoop so low as to suggest that for a replacement. SKYPE SUCKS!!! I will go to YAHOO MESSENGER or any other messenger before I stoop so low as to use the simplistic illiterate excuse for a chat in SKYPE! PLEASE DO NOT REMOVE WINDOWS LIVE MESSENGER!!! THERE IS NO VALID SUBSTITUTE FOR THE BEST!!!

Comment (0)
20

Windows security updates have interfered with my ability to use my computer for more than a year. I am FED UP with it. How can I stop Windows from using all of my on-line time to update itself? I am paying for my own use of my internet service - not for Windows to use it to update itself to the point that I cannot access my internet service. What is the point of having internet service if Windows security hogs my internet service line and my machine????????

Comment (0)
40

I paid $139.95 to purchase and have it installed on my dell computer which operates with windows 7. Microsoft logged in and found there is a problem with the product and assured us that it would be resolved within a few days. That was a week ago. After a frustrating call last night I was advised that a level II tech would call be back and I have never received the call. My case number is 1196466127.

Please help, I have paid for a product which cannot be used and they are doing nothing about this.

Comment (0)
20

I received a call on my landline earlier today from a person who claimed to work for Windows Technical Care but I was unable to verify that he was indeed from Microsoft. He gave his name as Peter Stephenson and he just didn't sound like a Peter Stephenson and he said that he was calling me as a result of Windows Technical Care getting a lot of warnings that my computer with my IP Address was receiving a lot of junk malicious ware. He wanted me to log on to my computer so that he could show me how to fix my hard drive problems.

I was not prepared to log on to my computer or give any information until he verified his identity and he said that he was calling from a number from the United States and the number was 1209 227 6966.

I asked for an Australian contact number for me to call to verify his status and he said that I was asking too many questions that he could not answer and he hung up. My number is a private number so I am not sure where he got my number from and if indeed he works for Windows Technical Care and if not what can be done to track this call that was made to my number which I am not going to provide here until I know that this matter is going to be looked into either by Microsoft or Telstra my service provider.

Comment (0)
40

I am sending you a complaint about your wonderful idea of a windows update, when on a windows machine, it need electricity from the mains to power it in order to make these updates, why on earth would you create the updates to update when you want the computer to turn off and then give the message 'please do not turn power off', have you ever thought of power cuts?! Well I thank you for being idiotic and doing the update that way, because now my computer is bust. Microsoft is rubbish and I am glad that I turned to Apple soon.

Comment (2)
40

Got a new Pc 2/5/2013. Compaq CQ2000pc. Two Problems with Microsoft Windows 8. a) Supposed to have Defender Security,but doesn't and cant download Defender off on line.Won't validate. b) Bought Microsoft Office, home and student 2013. The product key is not accepted. Told its 32 bit and uncompatable with windows 8. But, there is supposed to be a Programme Compatability download for this. But again wont permit. If thisis correct the description of this Product is wrong, Help please.

Comment (0)
40

I have purchased office 2013 for three users.When i am trying to activate the product,its get activated on two PCs. On the third PC also it gets activated but when i am trying to open a word document its gets stuck on a proxy server popup window. Then i call to your customer care number 0008004401555, a lady receives the call.After talking for 6 to 7 minutes, she came to know that it is a technical problem and she will register my problem(Complain ID-10473606) & told me to contact on 080401 03000.

Then a guy will receives the call & he will give one more number i.e.1800 419 5666.Then i call to that number,at this time a guy told me that you need to register(paid registration) for our technical help after listening to my problem. Then what is the need of purchasing a licensed version product,if i will suffer with this kind of problems. My whole day will be wasted on this. So please help me to find out a correct solution. I am sending the screenshots of my problem which i faced.I look forward to hear from you.

Comment (0)
40

Although I am grateful to have received updates in e-mails, my computer cannot access the above and I know I am missing an update. When I upgraded to Outlook from Hotmail, it worked for a while. I am annoyed as if I have to take my computer to be mended, I will charge the money to Microsoft and it will be strange if it works when connected to another network.

Thank you for your time.

Regards

Anna Watts-Morgan

Comment (0)
40

I am writing to express my confusion as to why Microsoft feels the need to "FORCE" it's exsisting Hotmail customers to "SWITCH" to a NEW email service, "Outlook."

For months now, I have been "TORTURED" with "BLUE BOXES" appearing on both left and right sides of my hotmail page, showing the 'WONDERFUL' advantages of using Outlook. While some may see this as a "necessary evil" I WILL CLOSE my account and MOVE ON to another email provider altogether if I am not allowed to continue to use my exsisiting Hotmail account.

I WILL NOT be "FORCED" or "REQUIRED" to use a 'DIFFERENT' email program just because Microsoft has decided arbitrarily to MAKE customers USE OUTLOOK !!!

I am happy with my Hotmail account, and if allowed to keep it, I will use it, but if this DECISION to FORCE me to switch to OUTLOOK is NOT REVERSED, I will become a "FORMER CUSTOMER" and will NEVER again have any use for Microsoft. I will become their WORST critic and I will SCRUTINIZE every move in the future !

Please RE-THINK this BAD IDEA of SWITCHING PEOPLE from the email service they have used and are familiar with.

Thanks,

Richard Garrison

Morganton, NC 28655

radioannouncer@hotmail.com - (Soon to be an "OLD EMAIL ADDRESS")

Comment (0)
40

Product: Microsoft Office Home and Student 2010

On August 02, 2011 I purchased the above referenced product from Microsoft (Order No. 9963397). I have uninstalled and reinstalled the product on numerous occasions as a result of problems not related to this product. Yesterday, (January 17, 2013) when I attempted to reinstall the application I received an on-screen message informing me that I could not do so since I had exceeded my linit on reinstallations. This in spite of the fact that the Microsoft web site for this product clearly states that if this application is installed on only one computer that the number of reinstallations is unlimited. This product has only been used on one computer. I contacted Microsoft support, both on-line and via telephone, and the product will still not activate although I have been informed by Microsoft support that for a fee of $99.00 they will resolve the problem.
I purchased this product in good faith and have abided by the terms of that sale and, in spite of numerous attempts (a total of 12 hours spent yesterday trying to resolve this issue with Microsoft) the product will still not install on my computer. This constitutes a denial of services and is a violation of both Canadian and Provincial law and it is my intent to proceed accordingly.
Yours truly
Powell Lucas

Comment (0)
60

I downloaded the trial version of Home & Office 2010 and discovered that Outlook 2010 did not install correctly...when I called in for assistance, I was promptly told "we cannot help you". Let alone that I already own Office 2007 and have never needed MS support. Then I was navigated through 3 different customer support specialists who were all more interested in me repeating the trial key number than actually solving the problem. When on hold with the service desk in the Phillipines, I asked to speak to the manager and was disconnected.
Here I am trying to make a desicion whether to purchase 2010 and this is the kind of cusomter suppport that exists...shame, shame.

Comment (0)
20

I am forever updating my microsoft xp
Every time I finish using my computer, you are always requesting me to update
Even when I click to ignore the update, you still carry out the update
I am sick of the sight of you asking me to update my windows
This makes me want to go out and buy a Apple Mac!

All these updates cost me and my electricity bill! Who has to pay this? Me!

I understand why we need to update our software but in recent months your just taking the piss

I would like a full response as this causes me inconvenience and money!

Comment (1)
60

Since the inception of this new Outlook, I've lost my original password and emailaddress, all my incoming emails and contacts. I can't sign into my new new password or email address, that was set up for me by a computer technician - one or the other is wrong so I'm advised. I think this system is failing so many people and I believe their days are very limited.... please bring back Hotmail. Its going to take me forever to retrieve a lot of my data, and unfortunately a lot of very important stuff has been lost forever! I wish to know where to go from here as I am seriously tempted to opt right out of this nightmare and put my laptop to rest for once and for all ! Thankyou.

Comment (0)
60

from one day to the other my laptop generates a message that my software is not genuine, like to happened with my previous one.
all software is original and no weird software installed.
as this is the secound time happening it is definitely a dirty sales trick of microsoft to sell their newer versions to existing users.
this should be addressed on legal international levels!
jan olijdam

Comment (0)
60

A company representing you called. They ran a scan on our computer because you received so many problem alerts from us. Telling me they needed to run a scan on our computer I let them have access. Only after running the scan and the time involved did I find out you wanted to sell me an antivirus program. Pleased be advised I will buy my own programs- contact me this way PISSES me off. I will not buy a program{no matter how good it is] when such practices are used.

Comment (0)
20

I have owned an x box & played all the games since it came out including all of the COD & BO games.
I'm a recently retired combat vet & I played black ops 2 & enjoyed it a great deal & was going out today to buy a new copy for myself.
But...
I have discovered that the same "aimbot" that ruined online play for so many gamers had just been released today & online gaming sucks dick yet again because you all haven't prevented it, or patched those cheating shit bags out of play.
just like the last 2 that came out BO & COD 3.
my friend & quite a few others,13 to count, that I know are telling me it's ruined because of the aimbot being introduced again & they are trading in the game cuzz they are extremely disappointed & pissed.
I for one hope that you as a reputable company will address the major issue & tend to the cheating basterds that can't play with any skill & hack the game to their benefit because they have no skill.
Fix the issue & or kick off xbox live the turds that have the aimbot so the rest of us serious gamers can get & play online again.
Sincerely a real mother fucker & disappointed serious gamer.

Comment (1)
20

On August 8, 2013, I received a phone call from a man who identified himself as a representative of "windows". He had an Indian accent and stated that "they" had become aware that my computer had been breached by a virus and my security system was not able to protect my files. He explained that if I followed his instructions by opening up a specific box, he could fix the problem. I protested that I did not like the plan and that my nephew just happens to be a computer tech and I would have him look at it. He said that my nephew was not a "windows" person and could not fix it. I continued to refuse and hung up. I may be a senior cit but I am not stupid. He called back and became very insistent. He said that he could prove that he was not a hacker and wanted me to open the box and a number known only to windows and visible to me would appear. I still refused. At that he proved who he was. He told me that I was uncooperative and being rude to him and he would report me to the FBI and the police and that he would also disable my computer from his office so that I could not use it. "Did I want that to happen? Was that OKay with me?" I said, "Go ahead?" And hung up with him still yelling. I said scam and my nephew agreed. I am a septagenerian and if I intended to be rude, I would have told that SOB to shove it up his hinnie. He sould know better than to mess with gray haired old broad. Warn people about jerks like this. Does Microsoft produce a newsletter to users? Tell them how not to be sucked in.
JGR

Comment (0)
40

The week prior to Christmas I purchased a new computer. My son said don't purchase OFFICE as I have a copy. He had only used it once and it was for 3 computers. I loaded his copy, (from CD) which he had used without problems. In early January I received a alert saying Office would expire on the 15th as it was a trial version. I contacted help and they gave me a run around saying they needed where my son purchased the copy, his email address etc. I had the product key that I used and that didn't help. They said they checked the product key and it was a trial version. How do you get a trial version from a CD which was purchased at a retail store. All they wanted to do was sell me the upgrade. After two days and speaking to 3 or 4 different people I finally gave up and bought the upgrade. I don't know how the trial version got on my computer but I believe I purchased Office when I didn't need to and Microsoft help people aren't much help. I tried live chat and called via telephone. When they finished loading the upgrade version I didn't have Publisher as I had on the version I had loaded and they said I hadn't purchased Publisher. I have dealt with Microsoft for over 30 years and this is the first time it has been so confusing and unable to ratify.

Comment (0)
40

ok, on chirstmasi got a brand new computer. later that day on the phone with someone I was dirrected to by microsoft web site. guy said 399.99 well fix and you wont have problems again. later changed his price 149.99 will be a temporary fix. later sliding it down to 59.99...

sigh, I have a recipt. said I was thinking about returning it. the guy at tech gurus certified microsoft tech said I should just pay him, because that computer would have problems too, and restoring factory defaults, even reinstaling windows came up with the same problems...

sigh, this seems so wrong on so many levels. anyway. guessing the guy's spouting some BS to get my money. how many people acctually let them extort them for money. fact the indian fellow isn't in country only ticked me off more..

outsourcing makes us venerable, perpetuates ignorance in our country sending our money needlessly over seas. ok, profit. i understand. but screwing over your consumers is not a good bussniess model.

anyway.. I plan to take the machine back tomorrow. get the money for it, and be far more reluctant to pay for another system prone to illness, so I would have to deal with jackles. hey! don't let this slide. I am pissed. I might have all the tech sense of a caveman, however, cavemen don't own computers. maybe I shouldn't. maybe I see evil in a companies practice.

my brand new computer was suposed to be internet protected for 30 days. lies! I fail to see why I shed money for a weak product. that protection even virus protection isn't included. I don't know. seems all the places I scream wants a price tag.. careful, of where you make people turn. systems been back in the box all day. plan to return it tomorrow..

and whats the deal with them saying.. oh, that new computer would have the same problems... fishy to say the least. as is his sliding scale to "fix" my computer...

Comment (0)
60

i was in a game and this english guy (hrhduke of york) on xbox he was harassing me and cussing me out everyday please do something about this PLEASE!!!!!!!!!!!

Comment (0)
40

On apr-09-2013 Somebody pretending working for Microfot call me telling that there was a big hazard to y computer and that Microsoft has been alerted in theirv office ( they had all my personal infos) so I beliebved him.
This person made some tests on my machine and ask for 149.00$ to clean it for a 1 year warranty service.
He installed 2 sharewares programs ATF Cleaner and CCleaner, run malaware for this amount.
I think that I have been trappes and did not accept to open my PC for them.
I do not know how to prevenmt this to happen to other people but you are now advised that Us (I think) people use your name and status to fool persons.
Afterward all the info they gave me was false.
but I still have them If you are intereste3d to get them and start an inquiry tro avoid them rob your customers.

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40

My office computer had Windows 7 installed and I hate it. It has been over 3 months and I am still having problems with getting my programs to operate properly. The muted colors that can't be changed make it impossible to read the screen. The background decidsions that Windows 7 makes that I don't want done drives me crazy. And not letting the user place icons where they want. Way too many "Big Brother is watching you" controls on this operating system. I spend at least 40 hours a week on this computer and am very particular how it is setup and where everthing goes. Give back to the user the control. I consider this operating system a virus.

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40

I purchased Microsoft 7 in too much haste and requested a refund on 15 Sep 2012. The request was approved and I was notified on 18 Sep that the refund would be implemented within 5 business days. It is now over 25 business days and the funds have still not found their way into my account (unless they have and have escaped notice). I have made several phone calls to Microsoftstore. They have promised to escalation the refund without success. The following case numbers were quoted to me during these phone calls: SR11884251123, 1185517436, 1185647199, and 1185517436. What is the problem completing the refund? I cannot believe Microsoft is struggling to finalise this. Please action this and let me know when the funds have been returned.

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60

Dear Sir or Madam,
Having just re-written an entire section of a paper you're absolutely useless program crashed and made me lose a lot of material. Had you guys ever worked at college (which as supported by the quality of your product I strongly believe you didn't) you would realize the sheer damage this does to the moral of the hard working student. How hard can it possibly be to make an application that doesn't crash every last fucking minute? Should a Phd student or even an author experience your utter incompetence, you people will have ruined lives on your incapable hands. For god's sake just sort the damn thing out, its your job.
wankers.

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60

I am writing this as a follow up to the complaint I posted 10 days ago on this site. As a result of making posts on this and other sites I have eventually received a phone call from the Head Office of Microsoft in Washington. A very nice lady has been investigating my complaint. This lady has spent hours reading thru the record of over 100 emails, and hours talking to the Tech Team Managers who dealt with my computer. My final words to them weeks ago, was that I wanted to be reimbursed for the computer I had to buy to replace the one that was trashed. $473.84.....

I was considering compensation for all of the anxiety and distress this whole exercise has caused, but at this stage if they paid for the computer that would suffice, because I just want to 'move on'. The nice lady advised me that she had been instructed to offer me ' the expertise of a Microsoft Technician, top 200 man in Canada'! He will come on my old trashed computer and 'find' the missing/deleted files and restore it to its past glory. I replied that I would go along with that if Microsoft would agree, 'in writing', to reimburse me for my new computer, 'if' they cannot restore the one that was trashed.

I am not going to go thru more inconvenience, so that they can come and practise, or play on my computer, at my expense. NO they would not give me that undertaking. I explained to the lady that had they come back with that offer 7 weeks ago, at the end of December or early January, I would have been delighted, but no one wanted to know at that time. But to come to me SEVEN weeks later and say that they will fix my trashed computer but not pay for the new one is ludicrous! What do they think I have been doing for the past SEVEN weeks! I have had to reconstruct my data, all except the Incredimail Program that was wiped out.

I had so much important emails and folders of medical records, all backed up automatically and as I thought, very safe! Safe until it was deleted by the tech person! I had to buy software to get my iTunes back, by transferring from my iPod back to the computer. Luckily, Videos were still on my Video Camera back to my last 'back up', they had to be downloaded and go thru Movie Maker again! This is just a little of what had to be done, anyone who has a computer and uses it as an extension of them selves will know what a nightmare it is for someone to come on their machine and wipe everythign out. Anyway the Microsoft bosses will not reimburse me at all.

They would rather pay for the Lady's time and the time for their 'Top 200 Tech Man in Canada' to spend hours on this! She has gone away today to relay my feelings to them. I will come back here and post the 'end of the story'

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60

HP was contacted with IE gmail problem. HP uninstalled IE, then re-installed it but it will not display my www.msn.com web site. Now they tell me AFTER 12 HOURS of many phone calls, including to a supervisor, that the computer need to be set back to factory settings and all my stuff re-installed. THIS IS REDICULIOUS. I'm not a computer person and this task scares the hell out of me. I really want to send it back to HP and have them fix this.

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60

I had a live account and got message someone else might be useing it so opened a outlook account on my Mobil as I am away getting married when I go to the recovery page I get a secruity message saying this site is not trusted why is that when it is one of your sites and now I get error 500 server cannot be found I have now lost a lot of info and personal messages and possible buisness over this so what you going to do about this farce

Comment (1)
60

I am WP user but can't download music on my phone. This is really bad that u have WP phone and can't download songs even an ugly handset got music
And videos but WP don't have and to store music you need to sync from it from Zune what the hell. Why we WP user directly download music on WP7?
Plz reply me with an answer and a way to download music on my WP.. I don't want to use third party apps. Mail on shubham.mishra146@gmail.com .

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20

I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless - all my files and back ups were 'empty'. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.

I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy – North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing.

When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more - it is just a shell - a useless box!!!

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20

DATE: 31 Oct 2012
TO: Consumer Complaint Department
Microsoft Corporation
RE: Infection of My Computer by Your Program
FROM: Ron Sellner, Ph.D
2749 SW Bucharest Court
Portland, OR 97225
503-292-3917
deeronsellner4945@hotmail.com

Sometime in the last few days your company infected my computer with a program that will not allow me to open some of my Word files without purchasing Office 2010.

This happens with some of my files that I created with Word 97 and saved years ago as well as those people have e-mailed me as attachments. It even happens when I try to open files on an external hard drive.

You are holding my files hostage and I want them released immediately.

Thanks,

Ron Sellner

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60

Oops! Google Chrome could not find co102w.col102.mail.live.com
Suggestions:
Go to live.­com
Search on Google:

The good news is I still have a Hotmail Account. the bad news is every time I open it i get the above silly message then have to click on to live.com to get into my Hotmail account. I resent this interference. I think I am being pressurised to switch to some new system . I am perfectly happy with the Hotmail system I've known for yeasr, despite the fact that they messed about with the format recently for no better purpose as far as I can see than as part of some cunning plan to detatch customer loyalty from Hotmail. It's just the same with Google - all this pressure to sign up to Google Chrome. I don't Google getting its hands on more personal data of mine just to try and sell me stuff, which is what this is all about. I am perfectly capable of making consumer choices for myself and hate this "big brother " approach they try on with everyone. So what can I do to get rid of these silly messages and continue with Hotmail as I was before? And if anyone tells me it's to improve the quality of our service to you or any of that bilge I shall scream!

Comment (1)
60

I need to have Linux and Windows on my Thinkpad for demos. The new Windows 8 loader sucks. I bought 7 copies of W8 and I'm really sorry I wasted the money. I have 6 desktops and 5 laptops but I want to carry only one of them with me. Give me 7 Windows 7 licenses and I'll stick wih it. Five of my PC's are still running XP Pro.

Comment (0)
60

I pulled my old computer out of storage and turned it on only to have it say i need to reactivate my windows xp home. i call in and deal with the automated system and it tells me my id is invalid. i get sent to a representative, they hang up on me. i call back, wait for 10 min before i talk to another representative, they confirm my id is invalid, and transfer me technical support, i wait on hold for a half hour during which an employee picks up and hits a few buttons just to put me back on hold twice, just to talk to this guy that tells me because my version is old i can either pay $100 to get his help or get a new license, i inquire about the license and he gets confused about what I'm talking about, so he goes back to the paying $100 for his help. i tell him the product was bought from them, they already got their money from me so i don't agree with paying the $100. He try's to give me the run around. so i ask to be transferred to the complaint department. 15 minutes later after being on hold they pick up tell me their name and hang up on me. What a stupid company, figure they corner the market so they can treat people how ever they want and charge them out the ass.

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20

On your maps, and also on bing maps, for the north west of England, the large town of Leigh is not shown. Yet far smaller towns are listed in the same area, the reason cannot be that it comes under Wigan met, as several smaller towns are listed, who also come under a larger metropolitan district.

Leigh is a large town ( well over 40,000 population ) and thou it is in Wigan metro, it is 7 miles from Wigan, it is a totally different town, and far larger to many towns on your maps also under larger authorities. Could you please correct this.

Comment (0)
60

Dear Sirs,
I bought Japanese language pack form Microsoft sore on line.
My computer went down and I needed to re-install this software, but I could not.
If you buy on line, no product key is supplied, and I can not down load again.

I called maybe over 10 times to Technical support, nobody can help me.
Accordingly, I ended up to purchase Japanese Langage pack again and install.

First, why you do not supply Product key number if I buy on line?
Why your tech support people do not know how to download this software without Product key since Microsoft did not supply it?
If I have same problem, how can I solve this problem and I can download without calling you many many times and wothout product key?

This problem happened 3 times alraeay, and I ended up to purchsase same software 3 times.
Regards,
Takaya Nieda

Comment (0)
60

Trend titanium bloked me from getting on the
internet on my laptop and then wanted me to purchase their protection product. They said they were connectted with microsoft I was blocked completely from the internet so that I could purchase their products .
I believe that this is corrosion and I also believe this is against the law I wanted you to be aware of this. If this is not your concern I will take further action.

Comment (0)
40

I recently had a blockage to my inward email. I worked with Bigpond for 1.5 hours & finally they recommended I contact Microsoft. The gent taking my call on the Customer Care Line suggested that I mail my questions for assistance. Guessing this would take a day or two once we agreed on what my problem was I then contacted my grandson who is IT literate but had not come across this problem before. He solved it within 30 mins. I merely advise you that' customer care' was not available except via emailed questions (and I was near the closing time ) and that once I had been given that advice he proffered "thanks for calling microsoft'.

He had advised that if I wanted to speak to an engineer the cost is $80.oo. Is there a better way? It also was difficult to home in on a 'complaint' heading (or perhaps I cannot read between the verbage).

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20

I have heard more bad than good about windows 8. I have the choice of fixing my 4 year old Acer laptop or get stuck with windows 8 if I buy a new computer. Why can't there be a choice for a new computer buyer? Those who learned to use a computer with Windows home premium 7 and are still new to computers don't need a new operating system with so many complaints.

I have not heard one person that likes windows 8. Am I stuck with fixing my 4 year old computer? For $200 more, I can get a new computer. Am I stuck with my first computer I have used? Even my search online said there should be options to make it more like 7. Is that too much to ask. Have seen many complaints about the start-up screen.

How can I know if I like or hate version 8 without trying it? I can't afford to waste money on a new computer if I find out, like others ,that they do not like windows 8. I,m quite frustrated as I would be better off buying another laptop, yet anyone I have asked about Windows 8 don't like it.

I called Office Depot and they said they sold their last windows 7 computer this morning. They said about half liked windows 8 and half totally didn't like it. Why can't we have a choice? Your design team needs more customer input or I wouldn't be in this delima.

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40

Regarding Windows 8, you have ruined windows, you took a good product, the existing Windows 7, and added tiles to it etc and simply made it confusing, the changes were not needed. It is not a new operating system, its an abortion, I have used it since I downloaded it and want my windows 7 back, please tell me how as I have no disc to re-install. If you had got rid of desktop altogether that would make sense in some way, but wow what a mess this new "system" is. Sorry Microsoft a huge bloomer

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40

I got a call from microsoft tech support saying my wifes computer was having issues and they wanted to go in and look at it, They said it had all kinds of bugs and spyware and any other ware there is, The guy I talked to said give him 30 minutes and he'll call me back and tell me whats going on, so he calls back in 30 minutes and tells me the computer has all kinds of problems but they fixed them and now he wants 300 dollars, I told him right off before he did anything I was a disabled vet and didn't have any money at which time he said well we'll talk about that after we see whats wrong with the computer.

So I think they fixed it but don't know cause they wanted 300 bucks and then they lowered it to 150 bucks and I said look I"ve got 91 dollars left to the end of the month and can't afford to do this right now, they were pretty persistent on getting money from me which I don't have and finally had to hang up the phone cause they just won't take no for a answer, next thing I see is on the computer screen their putting encrypted passwords on it and then they got off my computer. So i reboot and it comes to where it wants a password which wasn't how my computer was ever setup.

Next I took my windows 7 disc and tried to reload my windows and they had gone in and did something to my boot sector so now I can't even boot up my computer and reinstall my operating system. I called them back but what the heck the phone number they called from doesn't work. This is pretty shady business if you ask me, I've spent I don't know how many of hundreds of dollars over the years for updates when ex wasn't supported anymore and they treat you like this, Maybe I should go to another windows provider and screw Microsoft.

The number they called me from is 989-256-3868 if you don't believe me lol.

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60

We upgraded to Office/Outlook 2013 yesterday. With the type of the emails displaying in gray and/or blue, it is very difficult to read. I have tried enlarging my display properties, and it helps a little but not a whole lot. Is there a way to change this so it displays in very black type with a white background? The company may thinks this looks pretty, but it is very difficult to read and really causes eyestrain and headaches.

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20

i called microsoft because my windows 7 product key was invalid when i tried to resolve the issue i was hung up on 3 times finally got someone who wanted me to pay a 100 dollars for a product key for the the software i just bought for a hundred dollars to make matters worse the guy i was talking to @MICROSOFT computer guys didnt even know that the damn os got stored on a hard drive what a joke of a business i payed 100 dollars for software i CANT even use i am switching to apple computers screw microsoft joke of a business i gave 1 star becouse you cant go lower.

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20

I'm upset about xbox live gold. I bought xbox live gold for a year and it took the money away but didn't give me the service in return. I have tried over and over to contact Microsoft customer service but don't seem to be getting anywhere with them. Can someone please help me get my money back from this giant corporation that doesn't seem to care?

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40

Why is it so difficult to get in touch with Microsoft. It seems that it does not care about the people (not corporate customers) that are using its products. I am technically challenged when it gets to computer stuff, but I get by and can do what I need to do. My old computer crashed and all the programs that were installed were lost and unfortunately, I do not have the CDs anymore. I used to have office 2010 version and all the documents that I was able to save are in that format. I recently tried to open an excel file and have not been able to do so.

I tried subscribing to Office 365, but the program would not open when I tried it. After spending hours on the computer going back and forth with a tech on the chat line, I gave up and asked that it be uninstalled and a refund issued. It was a hard sell on the part of the tech to go on, but I had lost all patience. Finally, the tech said that a refund had been processed - I printed the chat so that I would have that proof. I decided to try Office Online, which is free and my troubles with Microsoft started all over again. I have tried numerous searches on its website to get help in importing the old excel file to OneDrive, but unsuccessful.
Microsoft is totally unfriendly and uncooperative and trying to resolve everything online without even providing a contact either email or phone is not what I consider customer service

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40

This complaint is about my Microsoft Windows 8 Phone Nokia Lumia 520. I've had problems for months since I got the phone. I keep constantly having my connection cut due to Microsoft account constantly needing to be updated. I'm so unhappy with service I've never had the proper use of my phone and internet, also when every I put my internet sharing on it cuts the internet connection again it's bad business. That's what I get for purchasing from Microsoft!

Comment (0)
60

i recently had to upgrade my computer i had it formatted new motherboard cpu and all the good stuff and instead of windows 7 32 i got a new disk of windows 7 64 bit after much frustration to get my copy fixed and install proper drivers this morning i got a update which i found when i had to do a systems restore due to a black screen of death caused by something and since it worked before the update i'm assuming that was the issue so if your update is the culprate please fix it because you'll get a very unpolite phone call from me and i'm very patient but if this does it again wont happen and since who ever gets this message is not the causer of the issue i wont be mad at you personally and hope you don't see it that way, have a nice day.

Comment (3)
40

Microsoft Windows 8 is the most maddening, frustrating piece of crap ever foisted on innocent consumers. Unwanted sidebar user menus constantly popping onto screen, random loss of working documents, sudden popups of unwanted documents e.g. picture library, email sign in: random magnification of screen, loss of icons on desktop at every update, Bill gates needs to return half of his 72 billion to windows 8 purchasers. At least give us the option of downloading Windows 7 at no charge. My wife and I have both regretted not buying the more expensive but significantly better Apple computers after being forced to use Microsoft Windows 8.

Comment (0)
60

Well I have had this Microsoft surface for over 2 years and I have had problems with it rite off the bat I had problems I can't access my teachers website I can't download any thing I can't change any settings it blokes me from almost every thing so what is it good for if I can't use it form the purposes I got it for I have a iPad and I haven't had any problems with it at all just saying come on Microsoft I trusted you to make a good product vs. Apple and now I am wishing I wouldn't have switched.

Comment (0)
60

The song pack for Rocksmith 2014 is called Bon Jovi song pack and cost me $15.95. I would still like to have the song pack but have tried everything I can as far as trying to download it several times over the past couple of days. As far as the other packs I have downloaded, they have come through, this is the only one that hasn't and because this has never happened to me before I don't know what to do. If necessary I do have the billing information here from Microsoft I can send for verification that I have purchased this song pack.

Comment (0)
20

In 1995 Microsoft had the best customer service in the USA. Today it ranks below Comcast which is at the bottom of the list. I just bought a new computer with Windows 7 and they are now no longer supporting it. What a bunch of scum bags. I hope they all rot in HELL! I am going to Apple. I know from past experience they are high integrity people.

Comment (0)
40

My VAIO was working perfectly until (I made the mistake of allowing “Automatic Updates”). Updates downloaded to my computer that caused it to be completely un-functional. I ran the restore program, which made it work again, but I lost my MS Office 2013 program, which now shows “empty” on the folder.

I have used your product for many years and I am so very “sick” of dealing with the continuous problems! Every OS you come out with is stricken with problems. Problems the average user cannot rectify on their own. Reliability is zero with your product line. There’s always something wrong with Microsoft, something that ends in the user losing functionality, losing a significant part of being able to use your products. I think it’s intentional and I think I can prove that in court.

I will file a formal complaint with the Federal Trade Commission on this matter because I’m absolutely sick of having to spend my time trying to fix my PC problems, which originate with Microsoft. This is simply pathetic. I am sitting here typing, and my cursor is jumping around so frantically, I have to stop, correct, then continue. Definitely a Windows 7 issue. Something I never experienced until I installed Windows 7. Pathetic! In fact, it took me thirty minutes, just to type these few lines. Come off of your money making horse and start providing quality! We shouldn’t have to renew our OS every two years. Pathetic!

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20

I purchased the Entertainment Package (first mistake). My XBOX was stolen before I could begin using the XBOX live subscription because had to wait for current one to expire. Now that has happened no one can seem to start my Entertainment Package. I have to wait up to 5 days for the “advocacy” team to get back to me? I am paying $14.99 a month and right now I have no service. My cable company does a better job than this. I should be able to have it started regardless if you can find the information or not. The proof is the credit card charge every month that you seem to have no problem functioning. Also, little control over information re: stolen XBOX. I should be able to keep my stolen xbox serial number from being registered for XBOX live account. And it should be required to have a serial # to get a Live account. I will not be buying anymore Microsoft products. Too bad you bought the xbox business.

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20

The Xbox Live service provided for the Xbox one is really poor. It is unreliable, inconsistent and often unusable. For a paid for service it is not good value and really shouldn’t be something Microsoft struggles to provide.

The control pads are just a poor. In 4 months I have had 4 faulty ones replaced. To be on number five in this amount of time is appalling for something that costs £50 a piece and again, shouldn’t be something Microsoft has an issue in producing high quality, durable hardware.

Lastly, it seems to me that they couldn’t give a flying f*** about their customers. Anyone that has tried complaining to them directly will know that it is impossible to find an email address. Any postal address you can find probably won’t be the right one and likely wouldn’t reply anyway. A very anti-customer company in my view. Your only options are to wait in line for a Live chat for 85 minutes in my case or speak to a site ambassador that can probably to little to help.

Comment (0)
20

It has been several months since I have accessed my hotmail account, when I came back to it my account has been wiped out. There were very important emails and a lot that were sentimental. I tried to recover them. I need someone to help me get them back please and thank you.

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20

I have a Nokia lumia 720 phone and since entering the two year contract last year I have had my Hotmail account hacked, can`t upload pics, no ability to download apps and now I have found out I can`t transfer my numbers due to them being transferred onto the Hotmail account. Not happy.

Comment (0)
60

Hiya, I’ve been using my hotmail account for many years now which contains vital information and also a lot of important work. Today I tried to log in as normal and realised that my account had been hacked and that somebody else is accessing my account. I am absolutely gutted and I cannot believe that they will not help me find a solution to this problem. Please could you help me as soon as possible.

Comment (0)
40

Just bought my wife a new Desktop with windows 8.1 on it. You want a happy customer? If so send me a copy of windows 7 to over write 8.1 it is a complicated mumbo jumbo like a touch screen telephone. I and the wife wanted her to have a new computer. She has a phone. I heard from friends that 8 was a mess, and have several friends who simply loaded 7over it. One way or the other I’ll be next. At minimum you could have made a version for Desk and lap tops and added one for touch screen. Not real wise guys.

Comment (0)
60

Me hot mail account has been blocked and I have provided the information that they requested including my phone number but no one has contacted me and all I am requested to do is give out private information. Can you inform me of the level of compensation you are going to pay me for the inconvenience you have caused me.

Comment (0)
40

Lately I have noticed many people saying things like “that’s a ways away” or “we’ve got a ways to go” – even anchors on television are speaking this way. Obviously “a” is singular and “ways” is plural and, therefore, they should not be used together. Out of curiosity I typed “a ways” on a Word document, spell/grammar checked it and it was accepted. If Microsoft could correct the spell/grammar check you would be contributing to a better spoken population.

Thank you.

Comment (0)
20

So I downloaded GTA five from the Xbox live store and I Played it with my friends and then like after a month I tried to play GTA online and it would not work no matter what!!! I WAS FURIOUS AND I STILL CANT PLAY WITH MY FRIENDS NOW… So I need you guys to give me a new copy if the game or give me my money back!

Comment (0)
60

I just bought a Surface Rt from Best Buy. Microsoft is running a promotion whereby a free keypad s offered for this tablet. Best Buy claims to know nothing of this promotion and refuses to provide the keypad. I calld seeral MS numbers and was met with ignorance of the promotion.
How do I go about getting this keypad for my tablet??

Comment (0)
60

I have been trying to access my email for several days. The first day I had the problem I was sent an automated message with a code to enter. I listened to the code 5 times and only made out 4 numbers. When I entered those 4 numbers it told me I needed 5 numbers. The automated voice mail was pathetic and hard to understand. So I finally called the number for help. I talked to someone I could hardly understand, probably in a foreign country. He wanted remote access to my computer. I’m sorry but I do not let anyone have remote access to my computer. I think this stinks. I enter my login info correctly and I still cannot access my email. I have been irritated with outlook ever since it came on line. I do not appreciate people I don’t know wanting remote access to my computer and I think it stinks that it has to be done this way, especially when I enter the correct login info for my email and still can’t get access. Needless to say it has just prompted me to open another email account with some other service. I don’t know if I ever want to use outlook email again.

Comment (0)
40

hi i am a disabled person with 10 computers that all have xp on them i can not afford 10 new copy’s of windows 8 or 8.1 these are all my family’s computers all in one house we are all screwed when you end support for xp if you cant help you will lose me as a customer i will go to Linux it is free and it is not going to cost me $2000.00 two thousand dollars to fix all my computers what are you going to do about all the people that can not afford your software

Comment (0)
60

I went to sign in to my email account and I cant because ‘someone else is using my account’. I use that email for pretty much everything, so that was annoying. So to verify my account, I had to type in the last 4 digits of the number that I had when I signed up for my account. Obviously I’ve changed my number since then, so I didn’t remember it. I had to then find a way of getting the last 4 digits of a number I had around 3 years ago. So when I eventually did, I typed it in, ready to receive the code to allow me back onto my email again. I didn’t get the code, and I’m getting extremely angry. I need it to be sorted asap. Thank you

Comment (0)
20

On 3 February 2014 I posted a letter, similarly dated, to Microsoft U.K. Headquarters, Microsoft Campus, Thames Valley Park, Reading RG6 1WG on the subject of Attempted Fraud from my address in the U.K. namely 32 Auchmill Terrace, Bucksburn, Aberdeen, AB21 9LF. I am unable to attach this letter to this email but presume that Staff at Reading would be able to do so if requested so I will not repeat its content here. No reply has been received from Staff and Reading, which, at the very least is discourteous. I would be obliged if could arrange for me to obtain a response from Staff at Reading to the letter in question.

Comment (0)
60

I bought Windows 8.1 Pro last night at Best Buy for my lap top. I bought the whole operating system since my husband accidently erased his Window’s 7 operating system. The system requirements matched our lap top’s, therefore, we decided to buy the Windows 8.1 pro. They were out of standard otherwise I would have bought that. However, my husband did open it, and he did install it. The problem is that the video card in the lap top does not support Window’s 8.1, and he cannot go into safe mode in order to install the updated driver manually. My only option that I have been given so far is to pay another 200.00 to let a technician fix it. I want to return your product that is technically considered defective because it does not do what it says it will do. If I have all the systems requirements that needs to support the product, than it should install without a problem. If I do not take the technical help, than I am stuck with a worthless software disk that I can do nothing with. My husband did research the problem, and found that there are numerous complaints about this particular video card, therefore, he is not the only one who has this problem. Please contact me on how to get a full refund. I will not except anything less. I am sick of hearing people tell me about federal laws stating that they cannot accept open software, when I cannot seem to find these federal laws online. Therefore, if there is such a thing, than at least send me a copy of one.

Sincerely,
Crystal Dolan (224-410-2819)
A customer for many years, who is about ready to give up on Microsoft all together and switch to Apple. At least their computers do not have this problem. I usually update my electronics once a year, and I am loyal to Microsoft. At this moment, I really am regretting that decision.

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20

I am absolutely discussed with the service I have just received from Microsoft. I ordered a surface pro 2 – £1039.00 on Friday 21 March. After a mix up on your side you have taken payment for 3 – £3117 and shipped 3 out to me. I received an email stating this and telling me to reject 2 of the surfaces and keep one. It even told me the order number to keep. So I took a full day off work yesterday to wait in and nothing came. When I rang they said Microsoft had recalled all 3 and I had to ring Microsoft, which I did and was told they would refund the money, which would take 5-7 working days. I have been on the telephone for about 4 hours trying to sort this problem out and have just been told that I have to wait until the 3 surface pros get back to the warehouse and I have been refunded the money in 5-7 working days and then I have to re-order the Surface pro 2 then.

I really don’t think so. I was waiting for a supervisor to contact me for over an hour. When i spoke to the supervisor i said that Microsoft should arrange for a surface pro 2 to be delivered tomorrow as it was their fault. The supervisor spoke to an employee who said i could not have a surface pro 2 tomorrow and i would have to wait until the refunds reach my account in 5 -7 days and then ring up and re order the product in 5-7 days. I can not believe this is the way Microsoft treat their customers. I have never ever had such bad service in my life. Microsoft make the mistake and I have to just put up with it. Microsoft should have made sure a surface pro 2 was dispatched straight away, when UPS confirmed to Microsoft that all three products had been returned to the warehouse.

Absolutely discussing service, I still can not get my head round the fact that you have £3117 of my money and have not sent me 1 surface pro out straight away at £1039.00 its just unbelievable.

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20

I will be filing a federal lawsuit agtainst you. First of all Mocrosoft 8 is hard to use. Second it downloades and does stuff on its own. I was unable to sign back in because I did not have my passwored. HOw dare you to shut my computer down without my ermnission. I should be the person who directs this. Then I had major problems with your company. Attempting to get help is a joke. Your voice recognition system suck, YOur staff do not speak good English, and do oftenhave no idea what they are doing. I had been unable to down load my attachments from work.

I called and the technician made it worse now I cant even open thee-mail, and yes they use Microsoft out look. I will be asking that he Government investigate you all You are a monopoly and that is why you get away with poor servide and f-ed up products. I am so sorry that I bought a new computer last year. My next one witll be an apple. I am through with you f=ers. So far I have spent 8 to 9 hours on the phone with you. You are a disgrace.

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20

I have used Microsoft since I first using computers. I was content and happy with all your programs, until I bought 2 new laptops and both had windows 8. I would to ask someone did you people just decided to hate the way you had been doing business and decided to invent a program to prove your stupidity? I have thee two computers with the worse programs I have ever tried to use. What was wrong with Windows 7?

Would you please allow me to take my computers some where and have them both installed with windows 7, I will gladly give you windows 8 back. The person who invented windows 8 and the Executive who authorized it to be published and marketed both need to be fired. I truly wonder how many people your Windows 8 program has caused heart attacks to have happen.

Comment (0)
40

My computer came equipped with Microsoft office 2007. Several months ago Microsoft downloaded MS Office 2010 on a ttrial basis. I didn’t want it, need it , or like it so Ididn’t renew. This evening I deleted that version of office. When I started the process I got a message that MS detected the earlier office version on my computer and the message said “that would stick around”. Now its gone. They’ve loaded a 2013 version on my machine that I don’t want either. Please restore my Office 2007 to my machine so I can use this older verstion again.

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60

I am discusted that Microsoft will not support XP in the future, I operate a small business that employes 12 people. Each and every staff member hate with a passion Microsoft 7 and 8. I have been to three diffrent retail stores looking at lap tops including Dick Smith, Havery Norman and Bing Lee. Each sales person I spoke with informed me that no one like System 7 or 8 . I have two PCs in my business that have System 7 & 8 and all staff hate using it.

I will remove all Microsoft systems from my business and change to Apple if I have to. You push your product onto us then cut out the only operating system XP that is easy to use. I am at a loss why Microsoft destroy something so popular. Everyone loves XP . 99.9% of people hate system 7 & 8

You will never buy another Microsoft product. I am in a group of 300 , We are all business owners and all 300 business owners feel exactly the same way I do. Good buy thieving idiots from Microsoft, Hello Apple.

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40

Given the economy and many of us trying to hold things together, here’s Microsoft telling us support is ending for XP and therefore we would have to go to 8.1, which you say that perhaps older computers won’t work well with, so it means both buying the 8.1 and a new computer. After reading this “let’s make more money for Microsoft warning, I’ve decided if I have to change anything in the future, I’ll buy a MAC.

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20

On March the 19th at 0530 AM I recieved a phone call from someone with an East Indian accent claiming to be working for windows and that someone is hacking into my internet through my computer. I had this same caller the prior week but they could not provide a way to verify who they were.

I called microsoft and spoke with a tech and explained what was asked of me concerning my computer. They went through the same procedure and were looking at events from two years ago saying that was a problem and someone could hack into my system but for $499.00 they could fix it and prevent it from happening for the next year. This I consider to be a scam because the things they were showing were on my old computer that is no longer in service.

Awaking me at 0530 AM is very annoying and the call was unsolicited. I do not what to receive anymore calls that claim to be an emergency coming from your company and then be told that the issue is only from my end and there was no hacking involved. Your employee said it was hacking that showed up on your end which I am assuming is your fault and show be taken care of from there not billing me for something that has not happened. If anyone whats to contact me use my email not my phone.

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20

So since I’m a huge gamer I get a lot of games and recently I have been needing to delete many saves so I can play the games I have just gotten. So I started using the cloud to hold my games so I dot have to delete them the. I found out that it was a waste of time because I barley holds 1GB so now I come to the poit where I had just bought a new game for $60 and I can’t place things into my cloud to download it. And I recently just beat a game and I’m coming to having to delete all of that stuff just to play this game and I know I’ll want to play the other again. So having the cloud doesn’t do good if it can’t do what it seems like it is suppost to do.

 

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40

I was scammed by a person using Microsoft information to verify that he was calling about a rebate for a previous charge that was to be refunded. He had my Microsoft ID for my computer and was allowed to access my computer. I got very suspicious after a while at what he was doing and shut my computer off. He called back and said if I did not send him $240 I would not get my computer back and would send all my computer files on the internet. I was charged $220 money transfer to one of my credit cards and another card denied the money transfer.

The money transfer is being dealt with by the credit card company . I had to Close and renew all my credit cards, checking and savings accounts. I could not get into my computer and had to have it repaired for over $113 Because this person put a password on my operating system and could not even bot to the windows log in. I would like to know how this person got my computer ID from Microsoft that is very long in order to verify he was from Microsoft. It has gotten to a point that nothing can be trusted no matter what they have for proof to access your computer. Also All these offers of money from all these crammers around the world is ridiculous. Why cant Microsoft do something about removing them from in internet.

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40

I bought a Microsoft software product containing a defective scratch card that resulted in the PIN code being damaged when trying to reveal the code. I contacted the Microsoft helpline on 3 occasions: The first occasion they asked me to send the proof of identity and the receipt. 4 days later still no reply. I call them again, and they say that they have received nothing (and the call was associated with a problem number). The person sent an email to me and asked me to reply to the message to re-send the information.

This I did 5 times (including the images in different ways (not at all, in-line, zipped, etc.) and was told that they were not being received. I was told to wait 2 days, during which still no reply from Microsoft. I call again and explain that I think my email addreess may be on a a black list because they don’t appear to be receiving my messages (the images in the first email were quite large and I was made to believe that they had not arrived). I’m told that I must be a fraudster. Then, on verification they find that they had received my original message after all, even though they didn’t bother to reply to it.

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40

My son has an Xbox live account. As I renew yearly with automatic renewal my bank details are stored on the system. Over the course of a day payments of £31.99 x2, £11.99 and £1.99 x2 have been taken from my Bank account. As the email address the notifications are sent to is my ex husband I am having huge difficulties removing automatic renewal and therefore my bank details. I have spoken to my son regarding the purchases and he believed he was using his coins won and not any monetary value. I would like to understand

What the purchases are for? What message is displayed at the time of purchasing? How to remove my Bank details to prevent any further payments being made? All the websites to obtain this information are not helpful and I need this addressed as a matter of urgency. As I am unable to log into the account as my ex husband details and as I can not provide details on this forum I would like to escalate this and obtain a response on how I can make this a formal complaint.

Comment (0)
60

I purchases a laptop from currys on 18/8/2013 with it Microsoft office home and student 2013 when installing the program the key code came apart off the card when scratching and I applied very little preasure. Never the less the pieces were able to be put together and the software was able to be installed. Then my laptop was faulty and had to be returned after ten days . In the courrys store (Coleraine Branch Northern Ireland) on 28/8/2013 the manager chriss informed me that they could not give me another software card that I had to redeam my original one off Microsoft. I have made several attempts at this over the phone in the actual store and at home but was unsucsesful because I could not put my original keycode in because it came apart.

I was then informed through another phone call that a new key code could be given that to receive this proof of purchase and a photo of the key card was need this has been sent several times to mirosoft and Suraj Shetty who dealt with the call without a reply they were sent 13, 16, 18th of September from me and one a week previous from the currys store. I am getting stressed out with all the constant emails and getting no reply as I really need the software for university wich I started a week ago and I pais 120 pound for a program that I could barely afford and I cannot use. If you could please get back to me with urgency it would be much appreciated.

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20

Three days ago I went to look at e-mails, but I was denied access because I did not have the password. I also did not pass the first animal test. I do not know the password, and I assure I am not a security risk. Who gave some one the authority to rule my life. MSN was also blocked until just a few minites ago. My could not receive a test password because I cannot access e-mails. The test e-mail was sent to someone with a live.com account. I do not know anyone with a live mail account. It has been 3 days without any assistance. I was supposed to receive completed legal forms, but I cannot get. I collect recipes. gardening, and baking. In fact I could not go to a fund raiser because I could not access my recipes.

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40

I recently purchased a new computer with Windows 8. I have never been so frustrated with Window Mail until now. My vista mail just went smoothly and quickly without problems. With this one, it constantly going blank, synchronising fo rI don’t know what. The end result is that it takes forever to use the email. I have spent 10 hours with the Telephone company just to be told that it was not their problem. Spent 2 hours with HP support to tell me the only way is to refresh the whole system. Spent $ 300 for a tech support person to fix it . At this point, the Miail is still limping along. I have had people using my mail and said that they would never never get the Windows 8 now that they have tried it. Does Mr. Gates know how bad this OS is. If you stand by your product, could you connect with one of your people who may have the real solution. At this point, I am at the end of my rope.

 

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60

I am extremely dissapointed with the service I received when attempting to recover my accounts details after my hotmail account was hacked. I was unable to access my Windows Live account as my password had been changed. I completed the account recovery steps and 10 minutes later was pleased to receive an email to my back up gmail account advising I had successfully completed the security information was given the link to reset my password on my hotmail account (address for hotmail account is katrinalhynes@hotmail.com) I immediately clicked on the link only to be advised by on screen warning that the service was temporarily unavailable and to try again in a “few moments”.

When I clicked on the link a second time I was advised that the link had already been used and I needed to complete the account recovery security questions again. This I did but was sent an email (to my gmail account) advising that too many attempts had been made and I could not attempt recovery for 24 hours. The next day I completed the procedure once again, only to receive a “final” account recovery email from your team advising that I did not supply enough information and perhaps I should open another account. I am digusted. If your security measures were this adept, my account, which I have had for in excess of 15 years, should not have been hacked.

I would like my hotmail email reinstated and there require for you to respond to me with measures on how I can once again access my main email account. I await your response by return.

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20

Hello get your god damn xbox live server fixed cos your little bugs are screwin xbox live and to be honest i only want to talk to my friends and i cant because you wont fix your server i cant send messages, send party invites or see my friends achievements so get it fixed

Comment (0)
60

I have 4 children. My 1st son got an xbox for xmas, my 2nd son got one for his birthday. I have 2 more kids who I was planning on buying each an xbox for their birthdays. And I was going to buy the xbox live family membership for all 4 to use for onlive. I tried to purchase it today & was informed that this product has been discontinued. I am very upset at this decision. There should be a discount for families with multiple children. Especially in todays economy. It’s the time for companies to provide families with deals not take them away. Needless to say I will not be buying xbox gold for any of my 4 children for $240.00 instead of $100.00. In addition, I will now not be buying 2 additional xbox consoles. I’m very disappointed in your company. That is not a very smart move on your behalf when there is other competition. For my other kids birthday I will now consider a Wii or Playstation instead. Which I would not have even considered prior to this decision of yours. I have now unsubscribed from your emails, products. I will not be buying your games, consoles and you have lost 5 customers including my husband. You’ve essentially given a customer to your competitors. I seriously encourage you to reconsider your business strategy as I am sure I am not the first and will not be the last of the many customers you will lose when your company has an attitude and disregard for families with multiple children and helping them financially. I am confident I will see your company name becoming obselete in the next few years with decisions like this. Which is very disappointing.

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20

Yesterday I paid $199 to one of your partners, Omni Tech, to reinstall Windows Internet Explorer on my computer. After four hours nothing was accomplished. The main reason that I used Omni Tech was that they were a Microsoft Company. I believed that since they were affiliated with Microsoft, Microsoft was guaranteeing this company. Therefore I believe that Microsoft owes me $199.

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20

The service pack update for my computer was automatic, unsolicited and is taking forever. I have a 64 bit windows 7 home premium OS. I’m a transportation worker who spends a great deal of time offshore. I have few opportunites for internet connectivity and today is one of those few opportunites. My computer is completely useless to me and the vital information i have stored on it is unavailable to me because of a service pack update that is 7% complete after 90 minutes.

This update should be cancelable and differ-able to a different time. I have been a loyal microsoft user my entire life. I see apple as trendy and overpriced but this incident is enough to make me consider an alternative operating system for my machines. This is a crucial day of productivity that has been lost and has now become very costly to me as tax preparation and completion for my entire family hangs in the balance. The tens of hours of work spent gathering components and preparing returns, now has to be repeated if even possible, by a paid preparer.

The solution is not complicated. Update the OS with smaller more frequent and differable updates so that any particular computer can remain functional at any time if necessary. From the king of software companies, I expect better. I own three machines with windows operating systems but they will be phased out and replaced if Microsoft doesn’t show they care to keep my business.

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20

I purchased a new lap top along with a Microsoft card to set up on the lap top. I am having problems finding on my comupter so I called several times. I have 8 case numbers. (yes 8) When I call I am sent from one person to another. I have been on hold for more than 3 hours a a time. Calling everyother day looking to help. I finally was told that a perso from Tear 2 will be calling me to help with my situation. His name is Arshit Sood. He did call me, he did not have any patients with me at all. He ended up hanging up on me. He did shodow in on my lap top, I sent him a message and asked him if he just hung up on me. I did not recieve a respons. Go figure. I do not recamend anyone to purches anything from MICROSOFT. And were is this money back garantee. What a crock of bull. Microoft told me that I had to get a refund back from the store where I bought the card. I told them I tryed but the store said they do not refund any money because it is a microsft produce. I have to get the refund from MICROSOFT. Again BIG JOKE. A lesson well learned. A very expensive lesson at that.

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20

I called about an e-mail problem and was on hold for 1 hour before I hung up. Then I called back and asked for a representative. He kept me waiting 5 mins. and sent to tech support again. I was disconnected. I called a 3rd time and got a woman from Panama. I insisted on talking to a supervisor and waited for 23 mins. and decided to do this. I’m still waiting. Why can’t we get someone in the States to talk to? I have trouble understanding foreign accents on the phone. I was told it was either Panama or India. That is disgraceful. You make changes through updates to our programs without our permission and then don’t even tell us what they are and what problems they may cause and when we try to get help there is none. ! When did we transfer to a place where we have no choices anymore? I really hope you will get someone (American) to help me with this problem before I die of old age.

Comment (0)
40

For several years I have been happily using a Hotmail account which has provided all my internet needs perfectly. Now I appear to have been forced into using ‘Outlook’ , this to my mind is a very retrograde step, it is nowhere near as good as Hotmail, the contacts list is not as accessible, Hotmail In-box showed which e-mails I had replied to or forwarded.

I frequently need to print multipage e-mails which now seems impossible on Outlook
and so far I have not found one application which is an improvement on Hotmail, I would suggest if your backroom ‘experts’ are going to come up with these so called ‘improvements’ at least give users the opportunity to opt out.

I don’t claim to be a computer expert so I may be missing something but at least Hotmail was very intuitive and easy to use. I await your comments with interest.

Comment (0)
60

Why did you change our email system to Outlook? Everyone I talk to that has the new system are having problems.! It takes too long to download, will not work most of the time, to review or forward an email is super slow and my contact list two thirds gone. Spent an hour reading the instructions and it does not work.

Comment (0)
20

Without any warning or notification , I find my emails now arrive under Outlook !
The layout is a shambles , apart from being so different as to be confusing.
You should have had the courtesy ( look that word up in Thesaurus & acquaint your Management & staff with the meaning. Clearly , hitherto, any customer courtesy or loyaltyhas been dumped ! I am changing my emails to another source, thru no fault of mine I am faced with some considerable additional work in advising friends & contacts.

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60

stop messing with everything so much i have had the same account since you started xbox live there is know reason i should be jumping through six billion hoops to get online and why should i have to send you a phone number i have never had to fill a microsoft account online before i did it all on my xbox so thats bullshit.

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60

I am 66 years of age and most disgruntled that you have changed Hotmail. Now it is Outlook I do not have a top address bar that will allow me to forward, reply to emails and there is no icon to sign out of the problem. Currently I am using Google Chrome, I would be most grateful if you could resolve this issue or I will have to use another more simplistic email service.

Comment (0)
20

I have been experiencing a phenomenon when it comes to forwarding mail to third parties. Recently and on quite a regular basis, messages with attachments have not been allowed to be sent. A typical example is today. I need to forward information with attached documents but they just won’t go.

I have made 5 attempts already but to no avail. The 5 copies are saved in the draft file which keeps adding the same email to the others. Frustrating is not the most appropriate word in this instance. This is part of my work and I need unencumbered communication.

Do you have any practical and useful suggestions on how to get rid of this gremlin. I am so mad that I have often felt like throwing the computer out of the window.

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40

I am suffering severe illnessess and probably won’t live to see 2014. I am 57 and of course not computer savvy. But without the computer and internet alternative political radio, etc, I would probably die sooner. And it distracts from my suffering. You microsoft fat cats are so cruel.

would you have the decency of stop changing my default realplayer (way better than yours) back to windows media player. i have precious little energy and time to be staying up half the night trying to get this back to the way i set it.

i hope someday, i won’t see it, that you are no longer one of the masters of the universe like the banksters, wall street, the city(London england financial criminals district)the US “deep state” murderous corporate corporation/military complex. the 99%, and another os will triumph one day over you monsters.

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20

Having had to have windows installed on buying a lap top last December, I believed I was in for something better, wrong! Perhaps my memory is a little rose coloured, back in the 90s computers were faster. I purchased a i5-3210M with turbo boost, I like to work at the speed I think; but no, everything spools, slowly, very slowly!

So much open, no quick descriptive bubble to identify what is what. I had a problem with a printer queue, your Step By Step states its on the Devices and Sound Panel, go find the panel. Every thing just puts you out cost you time and above all irritates.

I was working towards MCP for MS Project, booked the exam, when my last laptop failed, desperate to pass brought this one, its been a nightmare since, Windows 8 isn’t something you glide into, consequently I have to resit the MCP at a time when I actually don’t want to open up the computer, because of how slow and cumbersome it is.

I have always used short cut keys, I find it faster, perhaps the younger generation don’t, with the underlines, the screen talked to you to provide the option. Now its extended clicks of the mouse to achieve anything, an alteration to the operating system where your literature omits crucial information to identify paths.

Overall, Windows 8 appears to be regressive, having spoken to IT experts, they would not recommend it. I am after a programme that is slick, if that means that half the junk that appears from the start, then I would like to know which I can get rid of with out affecting the operating system.

I also have problems attaching files to emails, never have before, could you please let me know why and how I may rectify the problem.

Comment (0)
40

I bought a new computer 3 weeks ago. With my new computer, l also bought office 365, when I was setting up office 365 I accidentally typed in my email address wrong so I have not been able to activate it. I have spent over 30 hours on the phone with technical support.

They told me that I needed to speak with the level 2 security team, so I set up a return call. That call was supposed to happen 2 weeks ago and it never did. I have called numerous times since then, still with no resolution.

Wait times are so long. Technicians have told me everything from I have received a refund to the case has been resolved, which neither has happened.

Please help me.

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40

i opened an account using my Asylum in 2010. i have lost my Asylum and my card has expired and there is still money in the card and it is declined to buy anything in shops. When i go to the bank they say they cannot give me a new card since i do have a copy of my Asylum. what do i do now since i need to withdraw all my cash and use my card to buy swiping in shops?

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20

you have given me a system that is totally un workable and I am now off to buy an iphone and apple computer. After 6 months of trying my phone and computer will not back up. My windows phone is a useless piece of junk as a business tool. No amount of trying by nokia or vodaphone is able to resolve this issue. CONGRATULATIONS ON CREATING THE MOST USLESS SYSTEM I HAVE EVER COME ACROSS.

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20

My computer has been working just fine and was faster than it had been in a long time. I tried to down load the 2010 version of Streete & Trips that I had purchased. I went through the process and it said that the installation was a success. When I tried to use the applicaton I got a message that said that my registry settings were not copied correctly. I repeated the process several tims and got the same results each time. I finally went to your help program. I spent a considerable amount of time with one of your techs and even allowed them to control my computer. at first every thing seemed to be “OK”.

They finally said that my computer was in a terrible state of repair and that only they could fix it for an exorbatant fee. When i reported that I carried repair insurance on my computer they reduced the repair amount by $200.00. I then said that I could get the repairs done at no cost to me. Their response was that only they could resolve the problem and that any one that was part of the repair program that I have with my computer was not a certified repair person and that my computer would crash if I didn’t allow your people to repair it right away. I said that I did not wish to proceed with them doing the work.

They then said that they would stay on line with me until I changed my mind and they didn’t care how long it took. They again repeated that if I didn’t allow them to proceed, my computer would crash. No thank you. NO good bye. No go to—-. Nothing. I don’t like being threatened and or being conned. After repeated refusals to o.k. that they be allowed to proceed, they simply closed the session. I don’t know if this is standered proceedure with microsoft. I found it disgracefull and not becoming of a major corporation. All that I want is to install the program that I purchased from you. Hopefully this problem can be quickly and easily resolved. I eagerly await your response.

Comment (0)
40

I filed a compaint against Microsoft with the Better Business Bureau regarding their Technical Support Department on an issue I initially called in on 10/08/2012. It never was fixed and it wasted two months of my time and there is a lot more to it with mis-information, no information, no communication etc. We did agree to resolve the complaint (I thought). I have an emal with the resolution. I was to receive a check for $99.00 and a disc for Home Office. The disc was sent in a flimsy plastic holder and placed inside a Fed Ex envelope and when I received it there was a scratch on it. it was out of it’s sleeve and the envelope was bent/creased, plus I didn’t have a clue what product code to use. Really didn’t matter though as the disc is no good. I reported it and never heard a word since early last week. Never received the check as well. Again I have it on paper what was agreed to. I have never been put through a nightmare like Microsoft put me through. Over two months with almost daily calls all of which lasted hours and each technician with a different diagnosis and crticiism of the previous technician and what do I have to show for it, a desktop which is unuseable. All I ask is they adhere to their resoltion and send the check along with a properly packed Home Office disc ansd product code. If there was ever a case of customer dis-service, this is the one.

Comment (0)
60

I was advised to uninstall windows by Norton & then reinstall. I asked microsoft support if I would lose my updates made to my programs by doing so. Simple question . They told me I didn’t need to uninstall windows they would help me. I gave them control of my computer to fix the problem . After some time working on this the tech asked if my computer was” optimized”. Not knowing what they were talking about , they told me this was the reason I was having the problem I was having . “my computer wasn’t optimized, not to worry they would help me fix this.” After some time working on my computer I was told this would cost me $199 to optimize my computer . All along I thought I was working with microsoft .I submitted payment to Omnitech then was told for avery “affordable price” I could resolve this totally. “Just $100 more I could solve this for a year.” I became mad at this point . I was told not to worry they would fix my problem today. I then watched them remove System Mechanics,a program I’ve been using the last 3 years & just renewed for another year . I was then switched to another person who added ccleaner “free version”to clean out my computer. I lost some of my data from their help plus $199. I plan to dispute this with my credit card company and will not use microsoft help again . This is the 2nd time since August these techs have screwed up my computer “helping me”.

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40

I recently purchased a version of Windows Pro 8 so that I can activate a new hard drive. I checked all the writing on the package and no where did it say that this package was for uprgrading only. When I installed the software and attempted to activate it stated that this was for upgrading only. the first indication of it. No where on the packaging does it say upgrading only. I believe this is misleading and upon further investigation I was informed there is no full version of Wondows * and that the company recalled all versions of Windows & to force you to Windows *. this is in my opinion an obuse of their size and is exceptionally misleading./ I will be seaking legal advise on this as well merely out of principal that someone has to push back on these people.

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This is the third time you Philistines have shut down my computer while I was in the middle of a long composition to do some stupid upgrade. I lost all of it and I am going to byy a Macintosh tomorrow. You people are crazy. If the product (your OS) is imperfect it shouldn’t be put out until it is. How dare you enter without warning and dump my work without any interactive panel. There is no time to save my work! Good bye Microsoft.

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40

I have been unsuccessful in obtaining a back up DVD for my Windows 8 which was downloaded on November 16, 2012. I have tried 4 times to resolve this problem with various departments of Microsoft, including the Electronic Software Support section, The Microsoft Stores and the Tech support. Each department assured me that they would contact Arvato and have the suspension removed. I tried the order again today 01/10/13 and it is still in place.

I have a Reference # 1190777051 which I always have to refer to when I talk to the support people.

I need this disk and cannot understand why a LARGE company like Microsoft can’t fix a simple problem like furnishing a back up disk. Please take care of this ASAP!

Warren

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60

I have bought a MultiPointSvr2012_64Bit_Licence and five User CAL’s and have received no CD with the program and no Product key number. Actually, no real information that enables me to load the program. Is this standard working procedure?
MS South Africa says I must contact the Product Support number 0860 225567. However, they want a product key number before they can help me. Thus chicken – egg situation!
Or, MS South Africa says I must contact a certified MS engineer. WHY? I just want the information I have paid for!
Please help me.

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20

I have an email address that i have created a very long time ago and just recently when i try to access my Hotmail, it tells me that my account has been blocked because it appears that someone else might be using my account. I am then asked to fill out a form to verify that it is my account but every time I get an answer from them, it is the same thing. “Your details couldn’t be recognized”. I have very important emails and contacts that I need to retrieve as soon as possible and I cannot do that if Hotmail won’t let me back in into my account. The account that I am trying to get back into is joyce_lewis@hotmail.com Unfortunately I did not have an alternative email at the time.

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why haven’t you fixed the bug that causes the performance color scheme popup to appear after you’ve already selected to – Keep the current color scheme, and don’t show this message again.

Windows apperantly ignores my answer and contiues to “pop up”.

Plz fix it or just remove the option “don’t show this message again” because receiving this message 10 times a day 5 times a week 48 weeks a year makes you guys look pretty stupid.

your sincerely Ivor Zwaaanswijk

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Microsoft needs to tighten up the inspection of rechargeable batteries that are shipped with products. I purchased the Microsoft Wireless Laser Mouse 7000 in December as a gift and the battery supplied would not take a charge. Instead of paying shipping charges to return the item I purchased($5.99) a new rechargeable battery and all is well. Still, pretty disgusting to think a small overlooked item makes the mouse totally unuseable.

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60

Adobe Flashplayer is not working with Windows 8 – EXTREMELY frustrating! I’ve tried to update Flashplayer but it won’t update! I’m starting to wish I’d bought a Mac despite them being much higher priced. Windows 8 came with my new laptop. (Had to replace my old HP because it was 6 yrs old and was conking out.) Otherwise I would have waited at least a year to buy Windows 8 in order for Microsoft to hopefully have had the bugs worked out by then (unlikely given Microsoft’s track record). I cannot believe that Microsoft is not more user-friendly given how many years they’ve been in business. Seriously! What the heck?! I’m reluctant to call Microsoft support because I figure I’ll get one of those rude, snotty reps who talk to customers as if they are idiots.

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I recentely purchased the game Dead island for the xbox 360, it clearly states on the back of the back of the box that it is co-operative play between 1-4 players, system link and multiplayer online. You can only play the game mulitiplayer online as there is no co=operative play. Isn’t this false advertising as this was a main reason for me buying this game. I think that its microsoft’s way of attracting more xbox live customers. If you search the internet there are lots of people who bought this game for the same reason, we feel cheated and some have returned the game and r switching to PS3 even though they have been with microsoft for years. I think this is terrible.

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I just upgraded to Windows 8. I have purchased Microsoft operating systems since Microsoft for close to 20 years, I have never badmouth any of your products. I loved XP, Vista was okay, and I love 7. But today is the first day I wish I bought Apple. I have a hard time believing. You did not think it was important for me to have access to media player from the get-go. If there’s an app out there I can’t find it.

I am fortunate I have three computers. In order to work these three computers I have purchased five operating systems from you. 2 Vistas to Windows 7, and this Windows 8. I do get the feeling that you are going to make it easy to add my Bluetooth headphones, contact my media player, and a multitude of other things. For a price. I did just buy a used Mac.

What I didn’t like about it was I’m already use to Windows. There is no learning curve for Windows. What I did like about it. I hooked up my headphones without even trying, I played movies by pushing one-button. The Mac I bought is over 10 years old with a brand-new operating system and I am more of these on that machine than I am on this Windows 8 machine.

This is my question to you. Should I reinstall 7 and put this 8 away in hopes that you care about customers like me. Or are you satisfied with what you did for Windows 8.

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60

I was recently given a new laptop with Windows 8 pre-installed. At first I was intrigued at the novelty of it, but now it is frustrating beyond belief. It is difficult to navigate and find what I am looking for. The settings are not easily understood. My computer has been in “High Contrast” and I can not figure out how to disable it, or how it got like that in the first place. Everything is unnecessarily complicated. Google does not always open and when it does it takes a long time. My old computer is missing 7 different keys, but I would rather use that one instead because it has the old Windows. I am seriously considering returning the new laptop solely because of how much I do not like Windows 8. I am extremely disappointed and beyond frustrated with this product.

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20

I purchased a new computer in 7/2012 and became eligible for a Windows 8 upgrade. I sent in the necessary information for promo key BG-924Y-QTKB-48CF-KWM and received an e-mail so as to upgrade to Windows 8. I download the information and then the install wanted me to restart the computer which I did. After the restart the computer, nothing came up to continue the installation. I called the Windows Support number at 800-604-4899 and got a person that I think was from India who was very hard to understand. I gave him control of my computer as he directed me. He went to the event viewer screen on my computer and told me that I had too many events (125) on my computer.

He went on to state that for about $190 a year a computer tech would make my computer run better and that then I could install Windows 8. I have had computers since Atari came out with computers years ago and I have never had to pay for anything like that just so I could run the operating system. He kept insisting that I need to do this. I asked him if he paid $190 a year to run his computer. At that point he said, “That’s the problem with you Americans… ,” at which time I abruptly hung up on him. I really did not appreciate that comment. Is this your rendition of giving service to your customers? Thanks for the depression I don’t need and that Windows Support is anti American.

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Windos 8 is the biggest mistake Microsoft has made. I and We loved Windos 7, all they had to do is make it better not like a childish toy. It is confusing and for Me as a 63 year old it is stupid to act like I’m on a cell phone. Please return to Win 7, I’m watching and will most likely go to Mc Kintosh soon if this is your best answer.

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40

I bought a laptop from Toshiba and now it has issues with software. I purchased recovery disks from Toshiba and still have issues F3-F200-0002. I was told that I need to hard load windows 7 premium first and then the Toshiba driver stuff. However I just got off phone with Toshiba again and they tell me that I cannot get a stand alone copy of Win7HP I can only get it along with recovery disks and the want to send me another copy for 29.95 on top of the 49.95 that I paid for tech., support on top of 65.00 for a new hard drive which Toshiba said that I needed. Is there a dvd that I can get that has win7 home premium on it without reinventing the wheel. I’m $100 bucks into this now and not very happy. This is the second time that I had to use recovery disk ans this time it won’t recognize what I am doing. PLEASE HELP!!!!

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i am trying to get back into my knobsalong account, i have refilled otu the form so many times it is starting to get to the point where i am getting annoyed with hotmail. i need to get back into the account as it is linked to my xbox live acount and i am also an ambassador for xbox.
but not being able to do so i am stumped. they keep saying that they have sent me a code to my live account to unblock it but that is a lie as i have never recieved any code of any sort to use to unblock my hotmail account.
if you could help me in anyway i would be ever so grateful indeed. otherwise i will have to make a formal complaint to the authorities about hotmail and the abuse i am getting from them .

thank you

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60

With the help of my IT, I bought 2new computers from PLE Computers PO BOX 1445 Wangara WA 6065 online as Christmas gifts for my 5 and 7 year olds. They arrived and all was great. As my 7yr old’s computer hard-drive was not working any longer he was not playing on it so I decided to set up the computer at his desk and hide it with posters. A week later I asked my IT guy to come back and set up both computers for me then I would secretly hide the second one. All this took place on the 21 December after 9pm when the kids were asleep. When the IT guy tried to find the Windows8/64 Product Key it was no where to be found so he unwrapped the second computer as they were not on the Windows8/64 disk covers where they usually are kept. We cound the second computer’s Product Key had been carelessly stuck on with half of it curled up coming off and sticking to the packaging. We came to the general conclusion that the other one must have come off with the other packaging but was now in the lost to the bin/ rubbish tip. My IT guy checked the packaging and he thought it strange that the stickers were taken off the disc. ANyhow he said if I just rang PLE Computers they should have the number somewhere to give me. Unfortunately PLE Computers refused to help me and said I had to buy a new Windows8/64 disc which was very frustrating as it is Christmas and I am very busy. So under pressure I bought another one. I have not opened it as I still disagree with their excuse for carelessly removing and not sticking them on properly. So I am now complaining to you. I have had to pay an extra $99 to buy the same product through no fault of my own. I wan to be reimbursed and if possible the Product Key number should still be available for the third disc I have sitting here doing nothing.

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60

Your Operating System merely applies updates without warning me that it is about to shut down my PC. The result is I lose work I have not saved. I am against an operating system taking over my PC without my permission to do so. I trust you shall amend this, as I wish to apply updates when convenient to me, not when my operating systems deems it time to do so.

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This new system has been imposed on me – there are many problems for me – cannot print incoming mail – inbox does not have enough messages on the page, forcing me to browse through pages to find messages, it does not highlight incoming mail, yellow marker until opened – I cannot find the services that were easily available, now not clearly marked.
I am a ‘silver surfer’ and do not wish to have to learn from scratch how to use outlook – please can I have the old system back – outlook is for young impatient minds….

Please contact me – and reinstate the system that I can use…..it took me 40 minutes to find this way to contact you…and cannot remember the route to this!

Veronica Saunders complaint refused, advised to look at ‘highlighted’ errors – none visible

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40

I bought an XBOX because I thought if i was paying to play they would set up a way to stop the cheating. Boy was I wrong I could have bought a PS with Blue Ray and saved some money they have cheats also but at least I would not be paying to be an easy target. I have really stopped playing multiplayer games because of that and if some company would step up and stop the cheating they would get my business hands down. XBOX Sucks. Thanks for reading.

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40

Hello, I just ended a phone conversation with someone from California by the name of Brian who called saying he was from Microsoft service department and to tell me my computer was infected and that they were going to fix it free because I was a Window’s user. Because my computer was a little slow I believed he was from Microsoft.

After getting all the information and with a tech names Sarah they were fixing and found over 7 hundred infected files…but as the conversation developed I started suspecting they were not really from Microsoft. Then he wanted to know if I had “software maintenance warranty” on my computer and if I didn’t I had to pay $130 for a two-year…then I asked him if he really was from microsoft and he said “no, we are from microsoft service department”. When I what his company was he said, “Tech Care Department” and that his email was “feeback@msn

So that was enough for me to tell him that he was lying and I would repport him.

He called from 630 752 9984

Please look after this issue right away and report tom me. I need to know who these people are so I can warn my friends and family,

Thank you,

Amaru Yupanqui

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I received 3 emails from hotmail team asking me to give my details of registration for some security reasons, to avoid spams and fishings, I did not reply to these 3 mails, when a 4th came saying me that if I was not doing it hotmail will suspend my account under 24hours, so I did, since,my family and friends and lients receives mails from me saying I had been rapped in Mali where I went for 3 days suddenly with a friend, that my friend had been hit by knife and were both in hospital so please send 3500 euro on my name to an adress they give,mail signed like if it was me.Y can not access my mail account anymore.

I hope you understand the importance of this case, as I am exporter in India, I work everyday with my box mail where client writes me. It is urgent, please help me, as some of my clients of friend could also send this money being scared. I can forward you these mails if you give me a mail id.

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Bought new computer from Noel Leeming NZ late August 2 years ago.Computer loaded with Vista HP. Purchased Acer computer on proviso that free upgrade to windows 7 would be guaranteed when it came on the market. Wouldn’t have bought it otherwise. Did a course with seniornet to upgrade my computer skills before getting that which was promised. Went back to Noel Leeming first week in Feb only to be told that offer finished 31st Jan. Sorry not our responsibility ring Acer. Had witnesses with me when I bought programme in computer and no mention made of expiry date of offer.

Rang Acer and very nice asian man tells me that part of company not available any more.Back to Noel Leeming – given the heave ho. Since then have purchased new fridge/freezer large plasma television and a number of other appliances. Guess who was NOT asked to submit a quote. Tired of problems with upgrading to windows 7 operating system.

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Hi,  I want to tell Microsoft in their face that somebody screwed up big time in the background high white bright white colours and the thin border lines in Windows Live Mail. It just isn’t me complaining, look here, there are heeps of us complaining here http://www.webdevelopersnotes.com/blog/change-windows-live-mail-layout-c.... So YES, it appears that this is a problem with Windows 7, not just with the standard version, but also it is with the ULTIMATE version as well. I also see problems with the ICON super bright squares on my desktop, I have a LCD View Sonic monitor that works very well at the moment, I hope the LEDs are NOT BEING OVER DRIVEN which will shorten their life.

Microsoft, I paid good money for W7 Ultimate, and you sent me a crappy bit of software, in Windows Live Mail, FIX THE PROBLEM before we all go and get some other email software that is much more easier to use and not so dam hard on the eyes.

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How does someone with broken english from your area of support get my home phone number, obviously from somewhere other than the
US. Knowing that I have whatever support system that I have wanting me to logon and turn control over to him. Call enough fools and eventually someone will do it. You are the only one that has this info. What is going on?? Maybe you need to bring these jobs back or put some security check on your employees, whereever they be. HoW can we protect our personal info if you cannot even protect your own. Call from out of area, beware people.

Someone may call you and tell you “your windows system has problems and you need to signon so I can repair it for you”.

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Sir,I am working in Employees’ State Insurance Corporation, HQ Office, New Delhi and using Hotmail account for my personal and official use. My Hotmail Account has been temporarily blocked. I have opened the account today morning at about 6.00 am (14.10.2011). Subsequently when I want to open at office around 11.00 am I could not open and it was blocked. As such I am writing this to you to take immediately action to enable me to operate the email account. Your account has been temporarily blocked, got this message for 2 weeks now a and i have change the password and it will still not work and i have try and Verify your account with a mobile number and it stills gives me the same message Your account has been temporarily blocked.

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i sent many emails, jumped through hoops and followed your impossible contact links to try and get my email back all to no avail. you have my phone numbers and alternate emails and i have heard from no one.my account was hacked for a while and i did nothing about it , ie spam sent to my contacts ect, so i changed my pass word and you lot decided to shut me me down cause my account was hacked .i had just bought a $50 game from steam that uses windows live and that got shut down too so i have been yelling at steam as well , they have a very poor customer relations department, much like your own.

all the information to regain my account was sent to a dead email account so i had NO hope of getting it back. as a result i am never using windows live or steam ever again , thank you for shrinking my world..

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Today I got a phone call for a men and he said that he was from Microsoft and there was a big problem with my computer. They get from my computer the message that I had many viruses. But he was willing to help me, and step by step we went trough my computer. After a long time he said that they can help me but it cost me $ 459,00. I did not fall for that, and than he said, Microsoft is coming over to take my computer away, because my computer give Windows 7 to mats problem for them. Its OK, I said. I also can not buy a new computer, because Window 7 never aloud me till the problem is clear up. He became nasty. This is a big scam, and I thought to let you know about this. If you have any questions am willing to help.

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I have been using the same e-mail since 1991 and charged $19.95 since inception. I went to change my password Friday and got distracted. I did noitm write the new password down attemtpted to log in and entered the woirng passwiord so got shut down. A few hours later remembered it and asked for reset. Four days later all of my biz documents still lost as MSN has blocked me. Case number 1160252934 case number 1160347554. Since 1991 American express bill reflects they charged my credit card. MSN has the wrong last 4 digits on my credit card so gave them preceding last four digits.

Did as they asked and now the want last 4 digits from A.E account from 1991. A.E. can’t go back that far. My secret questions changed and have spoken to support staff at MSN since Friday afternoon 9 times. Great people but unyielding as I can’t send them a copy of my E.E bill as all they can do is talk by phoine and this is a billion dollar co. and I have been a cleint since 1991 and peoploe are robots. Ok public since a billion dollar compnay can’t help me reset a password, I see some of you have had this problem.

Anyone have any ideas how I can rest a passwrod and get my biz doc’s since MSN support people act like robots with same answers… HELP

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i have had my acct for years and all i did was try to change my password and now my acct is blocked and has been for over a month now. i am a minister and involved with the color guards and all my corespondence is through my hotmail acct. i want my old hotmail acct back and i can’t seem to find any one who will help me with this. there is no number to call and if i want to chat live with someone who might help i have to pay for it. this is not my fault hotmail is the one who blocked my acct and i feel i should not have to pay to get it back

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40

I love the game of Hearts. What a disappointment to try playing against the computer with this game. The cards are all stacked against you. It does not matter what you do. I have made the dumbest moves to prove this to myself with this game on the computer. The same patterns occur over and over again allowing one to win about 25% of the time. It would be a real pleasure for me to match my wits against the computer. How many random options can there be for dealing the cards to each player? I would think this number would be unlimited. I would rather win with the odds being one million to one for me to win, than to play a game that isn’t actually a game at all.

Please consider making it so my time isn’t a waste when I decide to sit down and play a game of hearts on the computer. I realize that the computer is always going to know what it does. Which cards I choose to discard to another player, along with how I determine to try and control who has the lead, can make a great difference in the outcome of each game. Come on Microsoft Technicians!! All that brain power in one place, and you can’t come up with a card game that is a real challenge for it’s palyers on the computer.

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ok ill make this as esy as possible to understand. at about 10pm UK standard time i joined a game (Stargazer Delta) being hosted by a hacker calling him self ZombiE and for some reason i could not place an avoide or complaint onto his gamertag becouse every time i tried it came up with my gamertag and it did not do the same as the other players, reason for suspected hack players chracture was a engenire on Team Fortrass 2 (Orange Box) was moving at 3x normal speed and could not be killed and on top of that he had 1 hit kill and could jump almost anywhere, the gamertag could not even be found on my previous players list

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60

This morning as I was working at my brand-new computer it suddenly shut down and re-started for a Windows 7 update. I cannot find any kind of options on this computer or online to prevent this sort of thing from happening again. When I went to the Microsoft website for answers, I had to jump through a bunch of hoops merely to ask the question “Windows updates automatically shut down and re-start my computer.” Then the Web page dropped out! When I went back to MS, it was a different page that referred me to a Microsoft email site where I could get the answer I needed — for “only” $49.95!

I am beyond words to state how displeased I am with Microsoft! This is NOT acceptable to me!!! This is a brand-new computer and I just established it online a few days ago. For the record, I am going to take this computer to the Apple Store in Columbus Ohio next time I’m there and ask if they can install a Mac OS on it. A great deal of my time and effort were lost forever. An entire morning from 8:30 AM past noon were shot! Isn’t MY time worth anything to Microsoft? It would seem to me that it isn’t; I would venture to guess that Windows updates are more valuable to MS than what _I_ am doing on my computer.

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40

I purchased a computer 9 months ago from a store and purchased microsoft office 2010 to load on. The computer developed a fault and we had to return it to the shop where they exchanged it for a new one. I tried to reload microsoft office put in the key code and it would not work. I phoned up microsoft and they informed me that you can only use the code once on the same computer and they informed me i would have to pay again. I think that this is unfair due to the fact that my computer stopped working and microsoft will now get money from me again.

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40

Stop the Cheating/Hacking on Xbox Live. To: Microsoft / Xbox Live. The “Frontlines: Fuel of War” gaming community has been plagued by cheaters for too long, you are risking the remaining loyal paying Xbox live members by continuing to ignore the issue at hand. Why can’t you take immediate and swift action against those who cheat or modify their Xbox 360 consoles to gain the upper advantage against all those who play and compete the fair way.

With today’s technology and under the xbox live user agreement we all signed, why can’t you step up and PREVENT cheaters from being responsible for sub-par play and conditions. Microsoft – you may think you are doing the job however to the “Frontlines: Fuel of War” community trying to play fair – you aren’t.

So I’ll ask again how do i stop xBox hackers from taking what’s bought and paid for by me? It’s not fair but nobody seems to understand with video games how to prevent people from hacking my live account on 360.

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40

If you were sitting at my computer and see what I sere- you would want to _ _ _ the person on the other end. Ex_ my internet stops numerous yimes in one sitting. The web page disappears for no reason- then 5 blank pages appear. What to do about a problem?_To download the internet safety scanner_HA!HA!HA! DOWNLOAD FAILED! They can’t download anything right; make up answers to problems. Windows pop up saying stupid things Ex. You are disconected from chat because you are online-Inever go on chat. They know beter than me? My computer is not the problem. I couldn”t use my computer for a month= The 3 reasons they gave me-it wasn’t one of them_Somehow I figured out what to do.

In other words they aren’ qualified for__!

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20

I phoned the Microsoft free-phone number to activate my Win 7 Enterprise volume license installation (we’re Microsoft Gold Partners). A guy calling himself Rueben and barely able to speak English answered and I couldn’t understand at least half of what he was saying. I asked him to spell what he wanted and he hung up! I phoned back and was on hold for bloody ages until I was cut off! I phoned back yet again and got through to another (this time female Bangalorian) and understood 70% of what she said and was finally able to activate the product.

I asked her if anyone calling themselves Reuben was working there because I wanted to speak to his supervisor to lodge a formal complaint but she said she couldn’t tell me anything nor pass me to a supervisor! When are businesses going to learn that people hate them because of their outsourced ‘help’ desks?! I am seriously going to use cracks in the future, even though my software is fully legal, because I am totally sick-to my-stomach of dealing with Bangalorian or Pilipino ‘help’ desks!!

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60

Dear Sirs, Here is the following history of my problem with GEOTRUST and SYMANTEC.COM with regard to submitting ALL THE PROPER identification and none of the information found on your websites stated anything based on why I have been declined. I have given this group too much information, and while one group asks for more another part of this group is ‘sh****g’ all over me…So I am taking steps to issue a complaint to all and any authorities and your company to rectify this problem. I must say, that this action by Veronica Maria @ Symantec.com is a serious problem.

She is showing racism, her lack of knowledge to tell me that “Hong Kong”, “Taiwan” are allowed, while China is not… Unless you haven’t read the news(MSN news), you will find that these countries are part of China, and they claim to be a part of mainland China… So your reasonings(are really wrong)… if someone from Alaska or Hawaii, wanted to join in the educational program, you will decline them because you didn’t make support for “Hawaii, Alaska”? Everyone would say this is absurd! But if you go to these places, and you ask the local citizens, which country do you belong to, Taiwan or China, they would say “Taiwan China”… not just Taiwan, not just Hong Kong.

Now this is prejudice in its most political form… you are not a gov’t agency, you are a company, a mom and pop start up, you have values.. you had a great leader… now it seems you are struggling with your WP7, soon your OS’s that is modeling itself after Apple, Google… The leader is not the leader anymore…but the copier… While that is not a bad thing, but it can be the bad thing is you don’t cooperate with the ones who made you successful in the first place.

Also, by denying people to allow them to show their abilities, you are promoting Piracy, Hacks, and building up a complete hate for your company.. There are 1.3 billion Chinese, they are pretty much Apple lovers, now, if you are going to cut my head off, as I have a lot of leverage in China, because not only am I a forward student, I am also a teacher, Everyone I’ve taught, is offering me jobs to help promote their companies abroad.. In fact I will come back, and I will go to Apple, Inc with some offers of the many companies in Shenzhen who want to start making commercial apps, along with Google… I have worked in these places as a student, as we could in the Silicon Valley through the temps… and I have people I know, that I can approach to make good opportunities..

China is developing, and if you put them down, they will hate you, and they will kick you like they did Google… Now, Google, Apple, will team up and destroy your line of products… they intend to do that… so right now, is your most critical moments.. Google has come to good terms with the C-gov’t as of late… because they have made a lot of noise and because they have had their bad times here, it’s turning around for them… The C-gov’t still controls all the commerce and as corrupt as it is, it still can promote the right company and it will out run you…. 1.3 billion is a lot to have in your pocket, then 300,000,000… even if you got ½, its still more…

So please fire or demote, or move these people from the support system: Maria Veronica Perez @ Symantec.com; @geotrust: Stephen, Joseph, Ravi, and all those involved in my case… it is because they are not good support engineers. As a support engineer, it is their job to seek ways to support the customer. It is not their job just to keep asking for information, that is totally useless and is outside of what you post on your website as the requirements. They are bordering on the line of ‘invasion of privacy’ and because I am a US citizen, I can pursue and file legal charges.

My friend who is a Silicon Valley law firm and represents these kinds of legal matters has told me that 1) that given the past problems of MS and its associates, it is a valid claim 2) getting support from other software developers(there are so many forums on the lack of support and settling of support cases, all I need to do is list these forums, and to add more, get their support, 3) Racism is being shown because of location, especially when there is no explanation given for these decisions… which only proves more that there is bigotry displayed by the Maria, and the Geotrust group… Next I will ask my univ buddy whose father is a gov’t official to submit documents to the main gov’t in Beijing to investigate and determine if Microsoft is demonstrating cooperation with the people of China and will investigate its business policies…

My Univ buddy is helping me to form a group with other university people to help develop apps, so his creativity is now in jeopardy… I also teach in Guangzhou, an official who is part of the anti-corruption, anti-bias department of the government… I told him of my situation, and he is ready to go over to your offices in Shenzhen and Guangzhou, as they are under the Guangdong provincial control. Now unless MS is or will become a very corrupted company and pay money under the table to prevent these problems and from getting out in the newspapers and media, then I don’t see any prevention, which in turn will destroy its credibility in China… With Google, Apple already the leaders in this industry, I don’t think MS should take these chances… Then we have the other factor..

You provide an educational ability to all the students around the world. You want to see their creativity and their dreams released using your products… So thus you created Dream Spark. Com… So now, why are you preventing me? I am a creative person, I am learning here in China, and I am teaching in China… How is I cannot be the most perfect candidate for this program? I am probably the most sought at, desired person for your program.. that is why, I not only want to create apps, but I am inspiring others to do along with me, we want to do our best, give our best, in what I thought is a good product… but how can I think this is a good product now, when it’s development is ran by a bunch of morons with no brains… and why another company that is in direct competition with Microsoft making Microsoft decisions?

So again, you are stifling creativity, and not following your own processes in place, therefore constituting false claims and advertisement which the FCC should be made aware of, along with consumer agencies out to protect consumers.. how much could these vocal groups have with a huge company like MS and be able to topple it down, along with crappy software and basically your direction…

I have submitted all the proper documents to MS to have an Educational account. I’ve submitted everything that they request. I am in China, and of course their website when I applied didn’t have China on its list(www.dreamspark.com) and their other website where you submit your process for approval (http://create.msdn.com) which has doesn’t have and going through all the process, giving passports info, visa info, student id info, picture from my camera info… then to tell me I can’t qualify because China isn’t supported! Steps: open account on www.dreamspark.com, got to http://create.msdn.com to make an account so as to submit your app that you will develop for MS Win 7 Phone, the educational submission is linked to dream spark, then after proof, then you proceed and finalize all your work.

Then it gets submitted to a group called “Geotrust” CS-ORDERS@GEOTRUST.COM… who, looks at your all your information and then ask you to provide more… in my case: Student ID, Passport, Visa as I am an American student attending a university on a exchange program. They say it shouldn’t take more than 3 days, it has taken me almost 1 month and 1/2… I get a chick from Symantic.com to come on to tell me I don’t qualify because I live in China.. Hong Kong is only 30 miles away from me, Hong Kong is a part of China as Hawaii and Alaska are…

I’ve spent hours up at night to submit my applications to them so that I can start developing with my other chinese friends. Today, I got my cancelled email from Geotrust, Veronica Gonzales Maria conchita at symantic.com… yet in a few days, they will ask me for more information… yet i give all my personal data, which i shouldn’t have to give to a company, unless I am going to work for them, and that is limited to the rules of US privacy and invasion laws… Microsoft has been in trouble for this before… when will they ever learn? And when will they ever quit hiring imbeciles who can’t really step up to the plate and look at things on a case by case basis… I worked for MS as an intern on the Xp platform..

I was supporting people who were testing and helping to improve the process… back then, MS told us to give personal attention to the cases we had so as to solve them. If we didn’t do like that, then where would MS be today in all their lines of “OS’s” without people out there to test their products and help THEM TO MAKE LOADS OF MONEY, all we ask is to enjoy their product and find ways where we can do something beneficial as with the App/game development on their new generation of the Smartphone and coming soon Windows 8!

Right now, their smartphone is so bad, I can’t understand how they were able to release it without any abilities to control it, save our data, its like it is so broken software wise, that while it looks good and has potential, never should have been released on the market without something in place for people, SW developers to be able to create fixes for this broken product.

I am so pissed off at this company, and yet i really love this company, and wonder why after all my years of supporting them, and yes even telling them my personal support for their product, why do they step on me like i am a piece of “s**t” and scrape it off on the sidewalk? Why do they have some “f*****g” person from Symantec telling me that MS don’t approve me? Its like the American govt not approving imports to China and not allowing them to have… (how long would that last?)

SO MS! Get your feet on the ground, you are not on your way to heaven, but more like hell if you don’t shape up… Bill Gates will have to return, kick out Ballmer and all the support teams and rebuild again as he did in 1975 or around that time.. Because all these promises, big talks, impressive shows, are nothing but an empty shell, and to kick the people who are making you better, is seriously bad…You will fail as a company if you continue like this… SO many numerous forums talk about the same problems I have… So this is not a singular complaint… a huge one I believe.

As you can see, I have made a valid complaint… I have exposed flaws in your support system. I am also speaking my example for all of those who face the continuing and worsening of the problems in your program that is to help you… I really cant figure out why, you must charge people who are just helping you to improve your product. Or why you are putting down people because they live in the other part of the world. Is it because you have become so big that your feet are running the whole company because, there is no thinking or anykind of feeling being shown to anyone, it’s a cold, caveman like approach to dealing with people… We remember the downfall of the roman empire, it was because the system became so political, that they demoralized the family, the society.. thus, it destroyed itself than Apple, Google, came in to clean up the mess.

SO food for thought and for forwarding to the right persons… I will continue to look for the right person to reach in this regard, because I am tired of thoughtless engineers who are not intelligent enough to respond appropriately.

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I can’t even believe the details of this myself, and I’m living it. On February 8th, 2011 my less that 2 month old Halo Reach Limited Edition console started making a ton of noise and the drive was scratching discs. It took over 2 weeks to get the label to send it back. On March 16th I received a standard black 4GB model. I immediately called to report the problem. NOW here it is May the 24th and I’m STILL trying to get my console back. The incorrect unit was sent back and tracking shows they received it on April 8th. The 800-4MY-XBOX number is no help.

I’m constantly being told to check back, or that I will receive a call. When they do call they just tell me that the situation is being monitored and that there are no updates. So almost 2 months now, with NOTHING happening. I have never been this frustrated in my life. And the only thing I want to know is, when am I getting my Halo console back! They’ve had it longer than I have at this point.

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60

Dear Sir, My hotmail is blocked.I got lot of Documents since 2000. Kindly do needful soon. MESSAGE IN MY ACCOUNT AS FOLLOWS. Your account has been blocked. Why are you seeing this? Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service). We’re here to help you get your account back. What do you need to do? We’ll help you reset your password. We’ve cleaned your account settings. Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we’ve removed any Hotmail auto-replies or linked accounts you may have had.

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20

I received the following notice in my email (2 separate emails) with the following information. I am not really happy that this type of information would be requested by MSN and any affiliates of their affiliates! HOTMAIL SHUT DOWN MY ACCOUNT LAST November. It made me so mad and upset I lost all my contacts. It was so inconvenient. Due to the congestion, HOTMAIL, would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Log in info after clicking the reply button, or your account will be suspended within 48 hours for security reasons. We apologize for any inconvenience. Warning!!! Account owners that refuse to update his or her account after 48 hours of receiving this warning will lose his or her account permanently. Thank you for using MSN, HOTMAIL, Copyright © 2011 TEAM. All rights Reserved.

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40

Dear Hotmail, This is the second time I have received a bloody security message blocking my account. My first email I have deleted and stopped using and my new one set up 2 months ago is now getting these stupid messages. No one uses my email but me and I do not send spam or use my email for malicious means. I am getting really pissed off with this situation and I realize you are a big company but you should not be treating us this way!!!!!! Sort this problem out or you will lose a lot of people from Hotmail accounts. I have many contacts and friends all over the world and they will be informed of the rat service I am getting.

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40

I sent an email to Hotmail complaining that I regularly received false messages, about 100 every day, on my account for msn hotmail, and today I see the message “account blocked” certainly because of this. Please advise me where I should write to first un-blocked my account, and second to elimiate all these false messages that obviously I never sent…. Please answer at the following address. denis.sintes [at] laposte.net, With many thanks. Mr. Denis SINTES, Paris, France

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20

Microsoft sucks …I have been a customer for the last 8 years I have over 200 games, three consoles, lots of accessorys. I have sent my consoles in 15 times, yet Microsoft wants to charge me $127 to fix the console that I have already sent in numerous times because it is out of warranty. They don’t know ho to make reliable products for their customers but sure want to charge you for there mistakes. The XBox 360 is such a fun console but Microsoft its ruining it by not having a good product. It’s amazing you spend 45 minutes with a person who works for Microsoft that doesn’t care or want to help you. It is more frustrating than anything.

Not even a supervisor wants to help you. For being a customer for so long its amazing how they won’t compensate you at all. What’s the point to be a Microsoft customer? They are pushing all their customers towards sony. If that’s the business plan… they are doing a great job

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40

My son and some of his local friends were enjoying a game on xbox Live today. A boy that we did not know decided to join the party. With a nasty gamer tag- “NippleSpasm” He was asked to leave because of his filthy mouth and poor behavior and did not so my son booted him. The next thing we get is one of the most vile, foul mouthed audio messages from this NippleSpasm. I personally reported him as one should have. It would be helpful if Microsoft could find a way to actually hear what we have reported on xbox live. Better yet, it would be helpful if parents would actually notice what their kids are doing!

Who in their right mind would allow a young child to use such a gamer tag on xbox live??!!! Step up! It is a video gaming system, not a babysitter!!

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40

Hi, when i was login my hotmail account it showing the “Your account has been temporarily blocked”. after that i changed my password, still it showing above same status on my hotmail account. i try to contact hotmail live team they didn’t give any information still. it was asking the verification code before login. i enter my mobile no and click on send code but i haven’t received any code from live team. it’s not showing the india country and particular mobile operator. please help me anybody, i really need to get my email account back for use as soon as possible now.

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40

I recieved an email under Hotmail Windows Live Customer Care Dept that stated my email account will be shut down in 24hrs unless i sent all info including password. This is the 2nd such scam just 2 weeks a go I guess they call it spoofing someone got hold of a lot of my hotmail email addresses and sent everyone something as if it was me but with nothing in the subject box. I was going to cancel my email account but a few friends who also experienced the same said to change password and to do it often to avoid this in the future. It is very hard to verify info that looks like it came from windows and hotmail.

There sould be a better way to find out if these things are scams or not. I’ really am ready to leave hotmail.

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40

I just downloaded Microsoft IE9 yesterday for Windows 7 and while, I haven’t really had time to investigate what’s supposed to be new, I did find that my favorites list was gone! Do you have ANY idea how long it too me to find all the websites I use regularly and to find them wiped out in one simple download. You would think that such computer intelligence would seek the fix problems and not undo what’s not a problem, but with Microsoft I guess IE9 is just another inconvenient high tech gadget. Can anyone tell me how to get my favorites list back with IE9? I’m desperate and it will take months to recover all these on my own. Thanks!

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60

I am sick and tired of using the computer to try to get my email accout restored. Hotmail has no one that can talk to me. I need a phone number to call. I want a person not a machine. I’m very upset. I’ve been working on this since the 4th of April. I’m mad and upset that all my account information is lost because I can not get the account restored. I’ve had my account for years and some of the validation information has changed and I don’t remember it all. I’ve tried everything but I can’t get any attention. I’m not comfortable with machines. Where in this great company of hotmail is someone who can help me! I can’t deal with a computer or emails I need a person I can talk to! What can do? Help me!!!!

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20

I downloaded Internet Exployer 9 to my Windows Vista system and spent the next day and my money to iyogi to get my system back to where I could use it. I am now back to Internet Expoyer 7 and it is working fine. Microsoft should notify subscribers that use Vista that this problem exists with Internet Explorer 9, and that they shouldn’t download or install it. I did not expect to have these kinds of problems with the new version, and certainly thought they would push out an update that would fix these bugs. After all this is supposed to be their saving grace after IE6 and other less than stellar browsers they’ve released over the years.

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20

I would like to file a complaint on xFallenAngels97, a rude foul mouthed kid who plays xbox live online. Me and my son enjoy playing cod zombies together, and have played many games and have encountered a few foul mouths playing online lately. By far this KID was by far the worst we have heard, constantly cursing around. I tried to tell him to watch the language but that just made everything worse. I am sure if someone were to monitor this kid, you would ban him for life. This is my only complaint since having an xbox for 6 plus years, and can only hope Microsoft can rid him from xbox live for all the younger kids sake. Thank you.

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60

Respected sir i got following e-mail all-ready i submitted my personal details, please help me. “The consolation prize of the Microsoft Corporation email draw held today at the Microsoft Head Quarter in UK, your email address emerge a winner of 650, 000.00 British Pounds Sterling for being a regular webmail user. Further more your details e-mail address was selected among other 22 email addresses in our representative office in London, UK. For claim of prize you are to contact our 2010 fudiciary agent with the details below.” How do I know if this is a scam or not? I am a regular webmail user but did not enter this Microsoft drawing, rather the prize money would be a good thing for me. It seems to me asking for personal info is red flag.

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20

I am a hotmail user since 2000.I am very much satisfied with your service.I got lot of important documents in my file.Unfortunately my account is not opening since 2-3 months. Kindly do the needful in order to activate my account. The message I keep getting in my hotmail account inbox is as follows. “Most junk comes from automated programs, which can’t solve puzzles like this. (Sorry we have to ask you to prove you’re a person.) Please enter all of the characters you see. That is too many characters. Please try again. The characters didn’t match the picture. Please try again. You’ve reached the limit for number of attempts. These limits help us protect against spam from automated programs. You can try again later.”

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20

Well after several hours, and I mean hours on the phone with tech supervisors at Microsoft. I use that word loosely.. Since all they do is say someone will call back, and it I reference the tech. name. I get the response..they are not in charge of this person. (must be a great job career) Hence, never do. Or if they do, they contradict what the previous tech has said or done to my system. Long short, I have to say, they do not know what they are doing nor know how to correct a problem. Emailed Microsoft complaint department. Interesting to see if they call back.

I feel 100% good with my feelings if they see my history with the my tech #. they will be able to verify the amount of time I have spent. All I ask is, if they cannot fix the duplicating emails with outlook, let me know. I”ll move on…At a dead end with Microsoft…..

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60

I called the Microsoft Activation line to Downgrade windows 7 to XP. I told the guy from India that i wanted to downgrade win 7 to XP so he asked for my installation id which i read to him. Then the guy gave me the numbers to downgrade finally. When i was done it was not downgraded and so i asked him why it was not downgraded, then he hung up on me. That was Very RUDE and i don’t appreciate it one bit. What happens when a company like Microsoft outsources their customer service to India and they can’t even respond to basic questions!

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20

My Hotmail has been down for 2 days – March 14 to March 15 and is still down at this moment. I have been unable to access my email and it has been hell trying to find a complaints department. Is this a widespread problem or is it local to Johannesburg, South Africa and is the problem being worked on? I need my Hotmail email account to communicate with others and I can’t believe this problem happened and they aren’t doing anything to address it in a timely fashion. Normally don’t file a complaint but this I will make an exception. What kind of promise do we have this won’t happen again sometime in the future, or that all of our Hotmail emails are going to be there when this thing is said and done!

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40

I was informed this day that someone was using my email account (gotmold@hotmail.com) to solicit fraudulent funds for a factious event in London England. They, acting as me, reported that I was mugged and I need funds for living expenses and return trip to the us.
I tried, several times, to enter my email account as was denied because an incorrect password – I guess this common thief has changed my password also. I am having trouble location a way to report this crime to Microsoft and especially have my email account either closed or monitored in some way. Any suggestions? You can reach me at mowme@gmx.com.

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40

My son’s XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn’t the suspension that irks me — it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. You have to create a completely NEW account to complain about an existing account. I find my entire dealing w/their support team to be appalling. As of tomorrow we will be dumping our Xbox console and purchasing a brand new PS3. I don’t mind spending $400.00 if it means I never have to deal w/the Xbox team again.

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40

I went to the Microsoft Support web page to get help with an update that wiped out my second monitor and totally screwed up my primary monitor. After dealing with a level 1 person who didn’t really help at all, I had to wait for a “technician” to call me. They called and spoke to me as if I was a complete novice using a Windows PC. Then they told me that “many softwares do damage to the computer registry in Windows”. They wanted to get control of my PC and fix the registry. They said there would be a one-time charge for the first year of support by iyogi of $169.99!!! Makes me wonder why I would pay for fixing problems caused by changes made by Microsoft. Dealing with people who do not speak English all that well can be very trying.

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40

Prior to the purchase of Mac Office 2008 back in August 2010, I was informed of a “Technology Guarantee” that would allow me a free upgrade to their soon to be released 2011 version. It was very kind of them to save me the expense of having to purchase the latest version which was eventually released toward the end of October. However, the notification was only through the software resellers web sit, no physical documentation accompanied the product that shipped. I ASSUMED that upon registration of the product, Microsoft would inform me of the release of new version and how to redeem the upgrade.

So, after waiting until January, I attempted to contact Microsoft for the upgrade. Their web portal stated that the program redemption period closed on December 31, 2010! I contacted customer service and had the runaround with four reps: Olga Tshorman, Sergei Pozdeev, Kati Roostar and Mark Taylor. Not only were they NOT able to enable my upgrade, but claimed that (1) the software reseller was responsible and (2) the upgrade was a “upgrade campaign as a gesture of goodwill” to their customers. What a load of CRAP, one reason I bothered to buy the S/W was because of the “Guarantee”.

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40

Received email from Microsoft Corporation to contact Mr James Lewis by email at msnclaims1000@live.com to send details (name, sex, ph. number, age, occupation and country) so payment of 500, 000.00 pounds could be processed, and sent to me. Batch number: 01/17/0340. Reff Number: Ref:MSN-L/200-260937 Winning Number: YM09788. Name on bottom of email is Mrs Felicia Roberts, and it is said to have been sent from Microsoft. This appears to be a scam but it has all the right pieces to seem legit? Anybody else seen this Microsoft corporation winning emails?

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60

I was checking my MSN hotmail account this morning for email, when I saw this final account alert email about shutting down my account. They said if I don’t respond then I will get my account suspended within 48 hours. They wanted all my personal information and threatened removal of the account unless I confirmed the email account is still active. This is a compete scam and I get tired of stuff like this in my hotmail email inbox. Come on Windows Live Team get this together! The hotmail scam email is below…

Dear Valued Member,

Account Alert Final Notice

Due to the congestion in our Hotmail servers, there would be removal of all unused Hotmail Accounts. You will have to confirm if your E-mail is still active by filling out your login info below after clicking the reply button, or your account will be suspended within 48 hours for security reasons.

Full Name:………………..

User name:………………..

Password:…………………. ..

Alternate email address………….. ……..

Date of Birth:…………………

State:……….. ……

Country:………..

After updating your account information, your account will not be interrupted and will continue to work as normal. Thanks for your attention to this request. We apologize for any inconvenience.

Warning!!!

Account owner that refuses to update his or her account before two weeks of receiving this warning will lose his or her account permanently.

Thank you for using Hotmail !

Warning Code: VX2G99AAJ

Copyright © 2011 Hotmail ! Inc. All rights reserved.

*Not all viruses can be detected and cleaned. Please be aware that there is a risk involved whenever downloading email attachments to your computer or sending email attachments to others and that, as provided in the Terms of Service, neither Hotmail! nor its licensors are responsible for any damages caused by your decision to do so. Please reply to this message. This is a service email related to your use of Hotmail! Mail

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20

I sold my xbox360 Last April, 2009. And have been charged by Microsoft for nearly 10 months since, and have canceled xBox Live over the phone and online twice now nearly 8 months ago! Is there anything you can do to fix this?! I have since called multiple times now and have been promised this would end. I have called my CC company and had them try to fight it, but have found little success. If there is any justice or a way to make this end other than changing my CC # only because of Microsoft, I would love some help. I can provide a screen shot of original email, and witnesses. I’m just not sure what else I can do, Microsoft xBox Live has stolen almost 240 dollars from me, and I want it back.

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20

A few days ago i received this email “Dear Internet User! Microsoft Company have donated £1, 500, 000 Pounds to you and your family as a benefit”. This has to be a scam but I just wanted to post it up because I’m sure somebody will get taken by this before it’s all said and done. So if you get an email from Microsoft company or anybody else claiming to donate millions on your behalf don’t respond otherwise you won’t hear the end of it! I’m advising you of this occurence, for you information and followup if you should choose. Last week, and again today, I received a call from 999-910-0103.

The called was an East Indian male, who was quite difficult to understand, purporting to be from Microsoft in New York. He advised me that my computer was sending messages to Microsoft, and that there were errors on the computer which could cause it to malfunction. He had me check a few places on the computer, and then told me to go to this web site, push the button in the centre of the screen, and that would let microsoft fix the problem. I asked him why I should do that on just his word alone, and and that he could be just trying to scam me.

Then I hung up. I did a search on the internet, and found that several people had received a similar call.

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60

I got banned today for 2 months from XBOX Live because I put my Bio line as “9/11 was an inside job” and “Google WTC 7″ in the new Call of Duty Black Ops Game. I called and they said they can do nothing because it has been done by the XBOX Live Enforcement department and that they can’t even contact them. The first guy on the phone didn’t even know a third building fell that day. I told him when he got home to google WTC 7. But what was cool was he put me through to the Accounts department and there was a nice lady that was a truther. We spoke for about 45 minutes about Building 7. It was awesome. I even had a nice 9/11 Emblem in my Black Ops player card. How dare they suspend my account for this?


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20

During the recent LIVE dashboard update, our 360 stopped in the middle of loading which stopped the 360 from working at all; no games, no anything. I contacted the 1-800-4MY-XBOX telephone number. I was told by him that the only way to fix the problem was for me to download the update to my PC, then burn it to CDs, and then insert them into my 360. He said the problem was because the update was proving to be “full of holes and glitches” and the servers were “constantly crashing”. This will be the very last Microsoft gaming platform I allow in my house and I would warn other consumers against purchasing their products due to sub-par service and poorly tested updates.

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