Fujitsu Customer Service
Rated 1.75 of 5 Stars
Based on 4 Complaints

Contact Fujitsu Corporate

Toll free phone number: 1-888-FUJITSU

Fujitsu is Japans largest and the world’s fifth largest IT services provider and supports customers in over 100 countries. Founded in 1935 it  holds 97,000 patents worldwide, employs over 150,000 and in 2016 reported over JPY4 billion (Japanese Yen).

With worldwide headquarters in Minato, Tokyo, Japan, the United States contact is US CEO Rod Vawdrey. He can be reached at Republic Place, 1776 Eye Street, NW, Suite 880, Washington DC 20006 USA. The technical Customer Support number is 1-888-FUJITSU (1-888-385-4878). You may also find contact information here.

Unique products include PRIMEFLEX, Millimeter Wave CMOS for Automotive Radar, Smart Cities R&D research and Learning Algorithms in neuroscience, called Human Centric innovations. Social media presence may be found on Facebook, Twitter, YouTube and Google+.


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Fujitsu Contact Information

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  • Fujitsu headquarters address

    • 1-5-2 Higashi-Shimbashi Minato-ku, Tokyo 105-7123
  • Company website

  • 1-800 phone number

    1-888-FUJITSU
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day

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Top Fujitsu Complaints

Browse more than 4 reviews submitted so far

20

My name is Ilir Gjocaj, film producer and archivist from Kosovo. IN 2016/2017 It has been sold to us a broken LTO drive (Fujitsu LTO-6 Desk Top Model (RoHS7) from Macedonian Fujitsu reseller SETRA DOOEL, Skopje, Macedonia, together with a Celsius Xeon desktop, 5 LTO tapes, and a video projector. Because we couldn’t use the LTO drive during that year (the budget of 2016 went on purchasing the tech and on only in 2017 we use the budget to digitize our film stock) this year we found out that the LTO drive is actually broken and the warranty expired. As a matter of fact, it was very clear that the drive was sold used and broken since their repair department found a head pin with some tape inside, and that head pin it wasn’t ours, as we documented to them. We only have the tapes we brought from them, since it is the nearest place we could buy (all our tapes still have their pins). They didn’t accept returning the broken drive they sold us, but they make us a new offer for a new drive for about half of price (1680 euro) and to keep the old LTO drive.
In the end, it turned out that we couldn’t afford the new drive. As a consequence, the a three year long project of organizing and spending money, effort and time in creating a digital archive for movies of Kosovo, is failing.
I believe we (our company - Kosovafilm) is a victim of a bad consumer service, a fraud and a deceit from SETRA DOOEL, an authorized Fujitsu reseller. They knew they sold us a broken LTO drive, they accepted that the drive was broken but they justified that we are not covered by warranty anymore and instead of providing with a new LTO drive, they proposed to keep the broken drive and to sell us a new drive for 1680 euro (for a half price). We consider that not to be a correct consumer support, since we paid full price for a new drive and we got a used broken drive. So i believe we are entitled to get a new working drive for our money.
I believe that even authorized resellers are not to deceit, harm or steal in any way consumers. I consider that to be of a major harm to our company and to our film heritage. I hope you will consider this complaint and advise how to deal with this situation.
If requested, for all the claims I made, I can provide the emails and communications as a proof.
Thank you in advance

20

Sirs,

My particulars:Model:
# AOU24RLB
Serial # FRN011999
Installed on – 9/23/2016

Case# 68418/77368

Returned to have Compressor and 2 boards replaced
We returned on 1/31/2018.

I have now been without heat for this house for over two months. And your company has been simply awful and rude. You did not give proper support to the repairmen from Haynes heating here in Cedartown and after a week of trying to help they had to take away the compressor unit in its entirety and send it back to you. I was told to expect the unit back in a week or so.

That was over six weeks ago. Since then you have been incredibly slow to repair the unit and even told Haynes that you were 'backlogged". That is such a joke. I was in equipment sales all of my life and if any of my firms could not repair and ship out a troublesome unit in 48 hours we always immediately shipped a new unit out to replace the faulty one. You cannot just rob a customer of their machine until it fits into your schedule. Especially a heater in the middle of winter! Sure, that one transaction may become a money-loser but the customer service and company reputation should be much more important to you.

We kept a diary of the entire experience and will now be posting the ordeal online via facebook and every review site we can find. We will be buying another mini-split for another house this year, but you will not be the supplier. Had you treated us right you would have gotten that business. But now I am on a mission to let every potential customer know exactly what they can expect from you. I will cost you a lot more than a replacement unit would have. I will hold off until the repaired unit is in place so I have all the dates I need to be accurate.

I am sorry you chose this poor path, but I am going to let you walk it alone. Your attitude has been unbelievably bad. I want no one else to ever have to deal with you.

Jerry Forsyth
210 Tate Road,
Cedartown, GA, 30125
706-413-1405

20

I was purchased Fujitsu laptop on snap deal last year November, it has a warranty. While I am using since last 6 months if I try to close the laptop it is very hard so one side corner back side it is started fractures. I was busy with my laptop there is no service centre in my city so I did not complain. But now the problem is very high so I complained but they are saying it was my fault but I have not done anything. It is manufacture problem so please solve my problem here. I am sending complaint ref no and laptop condition video file link and images also.

80

I have bought the Fujitsu Laptop for $899 and it is totall worthy the cost. It has a very fast main processor and an anti-glare display. It is designed for business use. Comes pre-installed with Windows software. Best laptop I have every had so far. The battery life is amazing. I am very impresssed with the overall performance of my Fujitsu Laptop. With 2GB ram, it is more than adequate for my requirement. I would recommend Fujitsu laptops to anyone looking for something decent to work on regular basis. Hardware is of high quality and comes with Windows software. Good product overall.

As a follow up question, has anyone had an issue with Fujitsu customer service? I was curious, especially for American customers, if they had ever had to complain to the corporate offices in Tokyo, Japan.

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