Home Depot Customer Service
Rated 1.42 of 5 Stars
Based on 416 Complaints

Contact Home Depot Corporate

Toll free phone number: 1-800-430-3376

Home Depot is a retailer of home improvement/construction services and products. It is based in the United States, 10 Canadian provinces and Mexico. With 2,248 locations, Home Depot employs over 371,000 people. Revenues in 2014 were reported as US 78 billion and net income as US 5 billion. Home Depot is publicly traded on NYSE:HD.

If you need customer support for a problem with a Home Depot product or service you may call 1-800-466-3337 or you may email a question on the contact page or look up a specific department/appliance phone number. You may wish  to contact the CEO, Craig A. Menear. You may address your correspondence to him at 2455 Paces Ferry Rd. SE, #B #3, Atlanta, GA 30339 or call him at 770-432-8211.

Home Depot ‘big box styled outlets’ have evolved since beginnings in 1978 by Bernard Marcus, Arthur Blank and Pat Farrah. With the slogan‘More Savings. More Doing.’,  Home Depot extends philanthropic support through The Home Depot Foundation and gives military personnel a 10% discount.

The Home Depot sponsorship may be found with Habitat for Humanity and as official sponsor for NASCAR Tony Stewart’s car. Social media presence may be found on Facebook, Twitter and YouTube self help videos are popular.


Experienced poor service? File a complaint here!

Home Depot Contact Information

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  • Home Depot headquarters address

    • 2455 Paces Ferry Rd. Nw
    • Atlanta
    • GA 30339
    • United States
  • Company website

  • 1-800 phone number

    1-800-430-3376
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-5pm CST

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Top Home Depot Complaints

Browse more than 416 reviews submitted so far

20

My complaint is about an employee who works at the Home Depot in Fresno, CA. Near Shaw and Marks. Bill McDonald is the employee there who was rude, inconsiderate, and completely shut us up without allowing us to have a word out. Our freezer broke down within the week we bought it and was told we could come in and exchange it since it was a BROKEN item that was sold to us. When we got there, Bill refused to exchange the item even though it was in stock and said that “the only way to do this is to put the money back on the Home Depot card and buy the other one again” EVEN THOUGHT IT WAS A STRAIGHT EXCHANGE. My father could not find his card, he even went back to check again while I waited at Home Depot. Bill refused to listen to us or anyone else in the store and told the other employees to put it back on the card even though my father did not know where his card was. Bill belittled my father and I and made us feel like we knew nothing and that we were idiots for even saying anything. He even said, “don’t argue with me, alright? You don’t know what you’re talking about” even though my father was not arguing, he was upset that his freezer broke down with all the items spoiled and ruined inside of it. The items was in stock the whole time, we returned the old freezer. This was going to be an easy exchange but Bill refused to listen to anyone and then he disappeared while other kind employees tried everything to reverse the transaction even though it was impossible because it should have never been done in such a way. The employees even said they could’ve done an exchange the whole time but bill told them they HAD to do it his way. It is so upsetting and I felt so bad for my father I went ahead and bought the freezer with my own Home Depot card. Not omg did my dad get screwed over, but I went ahead and bought him the freezer he desperately needed all over again because of Bill McDonald’s inconsiderate and arrogant actions.

20

Went to the Home Depot store in Fort Smith, Arkansas looking for a microwave, found the one we wanted, was told by a very nice associate that we could order the microwave but it would be $69 to be delivered but we could have it delivered to the store, would be called when it was in and we could pick it up at the store ourselves and there would be no delivery fee. We agreed on that, so in the mean time another associate came over to help the first associate because there was another customer he was helping and the second associate informed us that even though we were going to pick up the microwave ourselves when it was delivered to the store that we would still be charged this time a $59 delivery fee. We left without the microwave which cost you a $300 sale. How can you charge a delivery fee when the product is not being delivered to our house and we were picking it up at the store ourselves and taking it to our house.

20

A. I ordered Delta Classic 400 Curve Barh and Shower Kit at Amsterdam NU store on Sunday, May 5, 2019. Total cost including tax and shipping was $1183.68, charged to my credit card that day.
B Units arrived 5.20.19 damaged. Husband called Amsterdam store. They refused to pick it up. We had to hire a truck owner to help return it to store. No one gave us a receipt for the returned unit. My credit card was NOT credited for the $1183.68.
C. Second delivery on Wed., 5.29.19. Husband was home, held delivery crew while he inspected units. Damaged so he refused to accept and units were returned to store. Husband was told their unit would be ordered. Two plus weeks later no unit yet. Second unit WAS credited to credit card.
D. We went to store on Sat, 6.15 to inquire and were informed the third unit was NEVER ORDERED. Spent almost TWO HOURS working with Customer Service Associate Margaret to get third unit ordered with some discount for our troubles! Finally after calling “Resolution Dept.” we were given $349 gift card to apply to purchase and shipping cost. Another 25 minutes to process the order with use of gift card. Left store at close to 1 PM with no physical copy of any order (Margaret has no way to print out anything).
E. Checked monthly credit card billing to find that the first order that had been returned on May 24 was never credited to credit card! Called store at 8 PM, asked for manager and Elasio, Asst. Manager handled the issue. Within 30 minutes he resolved the refund of first unit. He took a photo of the receipt with the refund and emailed it to me. He also confirmed the order that was placed for the THIRD UNIT today.
F. Before leaving the store today I left a not for Manager Carm Carbone to call me. I wanted to tell him how impressed I was with Associate Margaret and how she handled the issues today. Carbone NEVER CALLED ME BACK AND LEFT THE STORE FOR THE DAY.

Clearly there is a reason why your Customer Service is rated 1.5 out of 5 stars! Rest assured we will never use Home Depot again for any purchases and with either use Lowe’s; a local vendor; or online service. I would like a personal phone call at 518-229-7191 or an emailed reply to this complaint but I am highly doubtful that either will happen. I am the CEO of a local organization of approximately 250 full time employees and I know that if my customer service was half this bad, we would be bankrupt. Home Depot has miles to go before any discernible Improvement will result in anything approaching a satisfactory rating.

20

I went to the Home Depot on st Croix Virgin Islands to get some paint matched. After Soniah messed up 2 quarts she said there was nothing she could do. I went to get the Puerto Rican bear man and he said he would fix it. Soniah said she was in charge and he wasn’t fixing nothing. I don’t know why you have all these women working in paint that don’t know anything about paint only what is on the computer screen. I never have this problem with the Puerto man and he is at least friendly. I’ve probably bought 400 gallons in the last year but might have to rethink my options

20

On January 13, 2018, we received a refrigerator that was purchased at Home Depot that included delivery and installation. The installation of that equipment was not conducted properly and the water line to the unit slowly leaked water onto the floor and into the finished basement of our home. The damage that was incurred involved the kitchen floor, the ceiling (floating wood support, insulation, drywall, and fiber optic system) in the media room basement, possible wall damage, carpet, sub-carpet and raised wooden flooring system. There was difficulty working with Home Depot, then Freight-Rite that installed the unit and now with AmeriClaim of Ohio and McCord and Associates.

The damage began on or around the installation date of January 13, 2018. The claim finally made its way to AmeriClaim on July 31, 2018, and the damage was inspected on August 27, 2018. An incomplete quote was provided on September 8, 2018. The house was reinspected, but they have not provided any documentation on that inspection to us. No repairs or mitigation has occurred.

20

Home Depot touts how much they support military B.S., On memorial day I went to my local home depot to purchase a vanity for a bath remodel. The item was not in the store (I knew that) it had to be ordered on line. I asked the person to include the military discount and was advised it could not be used on on-line ordering. She ultimately was very helpful called someone who said the same thing.
she said people could order items on-line with being a veteran, I said I'm here, you're doing the ordering, and here's my ID. Sorry
Home
depot loves it's veterans

40

My vehicle was hit underneath their contractors awning, about 50 ft from the camera, the film showed that the guy hit my vehicle got out looked at it and then just got in and drove away, could see the license plate and everything but once you zoomed in, couldn't read the numbers , why would you have a camera outside to make sure nobody steals your products when you can't even tell who the people are that stole it??? Pretty poor, and took 5 weeks to get the answer go figure

40

First, I purchased doors for home and HD applied purchase to credit card-I haven't received doors yet, but I'm paying for them-$2500.00.
Second, HD uses ARS for heating and cooling installation. They are not proficient with regards as to County policies and laws/requirements. Air is working well and now they have to return to home for inspection because they didn't pull the proper work permits for work. Luis Nana said he forgot to explain need for inspection and according to paperwork from county, I have 10 days to contact the proper authorities; Nana says if inspection is not done, I WILL INCUR A FINE-NOT ARC! Why wasn't permits pulled at beginning of job? Assine! Time is money and money is time-I am wasting time and inconvenience to have someone come to my home. This used to be my favorite store and I see now that common sense is lacking.

20

I went in today to pick up a couple items. When leaving there was no one to check me out. It was all self checkout. I'm getting old and not very skilled in computers. As we speak my 24 year old daughter is typing this!!! There were groups of 2-3 employees hanging out in the isles. chit chatting amoung themselves doing absolutly nothing. I think ya'll could get a couplr of checkout folks for us old people. Well as a result I may be shopping elsewhere.True Value comes to mind!! Let me know what ya'll decide????????????????

20

Shopped at this store many times and never had a problem. On 6/5/19 it was different. Was purchasing some plastic patio chairs and carried them to the garden department for checkout. The cashier there was involved with another customer for over 20 minutes and could not resolve a problem with the cost of an item. She told a very senior citizen customer to go back and take a picture of the shelf pricing tag. I got frustrated there and carried the chairs back into the customer service desk to checkout there but there was a line, so I then carried the chairs to the normal checkout lines which had NO cashiers at all. I finally had to carry the chairs to the complete opposite end of the store and checkout at the contractor service area where i requested to speak to the manager of the store. He never showed up. The person at the contractor service desk was not helpful at all. Ended up having to walk back to the other end of the store to get my truck to pick up the chairs. There is no excuse for the lack of a cashier at the normal registers.

20

My parents recently purchased a Frigidaire refrigerator from Home Depot. They had a repair company, sent by Frigidaire, come in less than 48 hours.
The Freezer was not working. This repair person said the fan was not plugged in. After the repair the Freezer still was not working. A second repair
was scheduled again by Frigidaire. this time they were told the unit needed a new compressor,evaporator and several other parts that the repair person wrote down on paper. My parents are both 89 years old. Home Depot wanted to bring a LOANER refrigerator until the new one is fixed. They live in a condo that has no room to have another refrigerator setting around for at least a week. They want the refrigerator removed and their money refunded. I have spoken to both representatives from Home depot and Frigidaire. Neither one is willing to provide the customer service needed to resolve this issue. I understand there needs to be policies on return but this is an extreme situation and no one would want to keep an appliance of any kind with these issues less than 30 days from purchase.

20

Horrible customer service. Looks like Lowes will be my go to store. Ordered 3 sliding glass doors. Received email notice they were delivered when they weren't. Took 4 days of multiple calls to Home Depot mgrs. (because no one would call me back although requested) before the doors were located and delivered. Then found out one of the doors had dented because delivery people did not stand the door up as instructed on box. Again had to make multiple calls to managers, to be referred to dept. specialist. He will not order the door parts until a door rep comes and looks at the damaged door. It's been at least 2 weeks out since this latest issue and yet to be contacted by door rep. In addition, returned some door parts I didn't need. That fiasco involved 2 trips to Home Depot, entailing waiting at least an hour the first visit because staff couldn't figure out how to input the parts numbers into their program, and then coordinating a time with the department specialist to handle the return since apparently no one else knew how.

20

I have purchased from home Depot for many home depots throughout the West coast and have never found one to be as disorganized and unstocked with the proper supplies as the one in Sierra Vista Arizona the lumber I purchased was supposed to be killed dried but was very wet in fact most of it twisted before it could be used within a matter of days after being exposed to the air outside . The pickup section of the store is always blocked with contractors who parked the truck under the cover and walking and to do their shopping rather than wait to buy stuff and then pull in have had to wait up to 35 minutes to be able to get in to get supplies from the pickup section or else have to take him out into the parking lot. Recently went in for some basic tools and was told I have to shop online they don't carry the stuff I need in the store unlike most home Depot stores. Sorry to be so bummed but I used to go to home Depot a lot now I'm going to go to Lowe's they have better lumber and better tolls available.

20

Home Depot staff is unfamiliar with the special orders. Vanity top ordered thru the wrong vendor 1st time, vanity top delivered with the bowl in the middle 2nd time (bowl need to be off to the right) which delayed the project 5 days behind schedule. I was told by one staff member that someone would come out and measure the sink, another staff member said the sink don't need to measured. Bull nose for tile ordered in the wrong color (had to purchase and pick up the bull nose at a different location and I lost 1/2 day behind schedule). Waited an hour at the store to speak to a manager which never came. The Computers had a problem each time I visited the store. Was told on Monday that the computers were updating and someone would give me a call when the update was finished, I never heard from anyone. This project is behind two weeks and the contractor is due to go to another location starting next week (June 10). This is frustrating and I'm losing money. This is just a portion of what I've experienced. Please assist me.

Thank you

20

I rented an auger from your Eugene store and paid a fifty dollar rental fee and a 100 dollar deposit. The auger didn’t work so I returned it to the store rental center. They tried to check it out to see why it wouldn’t work and they couldn’t get it to work either so instead of refunding my money they only refunded me 72 dollars I asked why and the manager said because I didn’t call him so out of the 150 dollars I paid they only gave me back 72 I was not happy and asked customer service to let me talk to a supervisor and they gave me back to the guy managing the rental place again. So I didn’t ge5 any satisfaction. The reason they said they couldn’t refund my deposit is because I didn’t call them. I didn’t have any phone reception where I was at the since we didn’t use the machine it was very clean when I brought it back. I don’t understand your customer policy but I won’t ever rent from h9me depot again.
Thank you Carl Galliway

40

WE were told that we could get a military discount. We spent almost $3000 on a Tuff Shed. When paying for it , we were told that we could not get the discount because it was only for things that you bought there that you could manually take out. now I wish we had bought somewhere else!!!!!!!!!!!! My husband is a veteran and was told he would get the discount!!!!!!!!

20

On or about April 16, 2019, we purchased a Rheem Hot Water Heater at Home Depot. The cost was approximately $350.00. We asked the clerk to have someone contracted by them to do the install. On April 26, 2019 Rick's Plumb Pro did the install. I asked the man who did the install if I get my military discount now, he said the Home Depot will take care of the discount. I used my Home Depot credit card which the installer scanned my card for payment.
On or about May 27, 2019 I received my Account Statement and noticed the military discount was not applied and also noticed the statement read I owe $922.96. I went to the Home Depot store where I purchased the Hot Water Heater and asked the clerk why the discount was not applied. She could hardly speak English so she got a person named Santos who said he was the manager. He said he would take care of it, made a copy of my Home Depot card. He then left and we watched him get into a vehicle with someone and drove off. So I waited, nothing happened. I called the number listed to file a complaint, 1-800-466-3337, on May 31, 2019. I explained the situation to I think he said his name was Julian. On May 29, 2019 we went back to the store and talked to a clerk named Autum(sp) about the military discount. She said it couldn't be done because the statement was not itemized. I said all you have to do is look for the price of the unit and apply the discount. She said NO. So I called the Customer Care number, 1-800-466-3337. I talked to a person named Julian and explained my issue. He said he will call the store, place me on hold, then tell me what happened. I was told the manager would call me for an explanation. He didn't, a clerk did. She said the discount would be applied, all of $35.00. Now my issue is if the discount is $35.00, the unit was $354.99, why did it cost $503.84 to install.. I'm sorry but this is ridiculous, something is very wrong here. This needs to be investigated, I worked as a store Manager for Target and installation is never almost twice the cost of the item. And this person Santos should not be a manager, he doesn't have time for a customer, lunch is more important?

20

05/10/2019 I paid for carpet and installation.
05/26/2019 Home Depot call to me for set appointment time for installation. Installation was set on Wednesday 06/05/ 2019. I was prepared for this and take time off from work.
06/04/2019, day before installation, I call to Home Depot for recheck. They don't have carpet. I cancel all orders.
VERY GOOD SERVICE . THEY PROMISE 7 DAY INSTALLATION.
I waste month for business with them.
Home Depot = B.S.

20

I was appalled by Home Depot NOT being able (they said) to lower my interest rate!!! I have been a faithful customer, NEVER been late on my payments, and I have been a loyal customer for 2 years. I was told by a customer service rep that they (Home Depot) review an account every 6 months in order to reduce interest, HOW then has my interest NOT been reduced? Like I said, I am a good customer. I explained the latter but was told NO. I will close my account w/ Home Depot, it is obvious they don't value a faithful good customer. Just sad.

20

I rented a rug doctor and it ruined my carpets now I after paying $83 for that I have to hire a professional to come actually clean my carpets! That's another $149! When I chose to rent I did so because home depot offers a 4 hour rental and money is tight so $21 so the goal but when the carpets were soaked and the machine would not suck up the water it left a horrible mess in my home. The worst thing was when taken it back to the store I was treated as if I did not know how to pull a machine back and forth! Are you kidding me? I have never been treated so rudely! I can't believe people can talk to people that way! I will never go back I to home depot again!

20

This is in reference to Bay County, Fl since hurricane Michael. Let me Begin by saying this really concerns last to orders I've received express deliverey. The last two deliveries I received wrong material, which had to be corrected which cost me down time and considerable adgravation, the first was about two weeks this time is going to be a week, which cost me time making repairs to property. I reside in North Bay County, Fl. The local store is in Panama City, Fl. Since hurricane I've purchased almost $4000.00 on tools and materials. So for this reason I request a $100.00 store credit for my extra troubles and fairness to me..Bobby Bruecher (8505737270), Thanks

20

My boyfriend and I just bought our first house and have been purchasing all of our household needs from Home Depot. All of our appliances, shelves BBQ, you name it has come from Home Depot. The only reason I shop here are for the prices but lately I’ve been noticing that Lowe’s has better pricing. Upon my online ordering with Home Depot was a 20 ft ladder that was ordered on May 9 and still may 31 still has not arrived and neither Home Depot or the shipping company no where the ladder is. I have called both Home Depot and the shipping company each day because I would like my money back credited on our Home Depot project loan credit card and no Home Depot will not do that. It’s apparently a process and I have to wait. I feel like we have been ripped off. Our 140$ ladder is lost and now Home Depot will not refund our credit card are you kidding me?!?! What kind of business is run like this. We have spent so much money at this store and now a mistake has been made by either Home Depot or shipping company and no one will rectify this? Not to mention the last person I spoke to at Home Depot was rude and told me I have to wait. I’m tired of waiting I want my money back. Home Depot has stole from me and I want this situation fixed immediately!

20

Hello, I am a vendor/merchandiser with the plant nurseries that provide live goods to The Home Depots in Westerly R.I. and Waterford, CT. I have 15 years experience in Westerly and approximately 6 or 7 in Waterford, primarily part time. In all the years being in these locations, or environments, I have not had an associate harass, attack, or question my abilities to do my job efficiently...until recently in Waterford. As of last year when I started working in Waterford full time with the plants, a garden associate (Linda), whom I hadn't seen in this store before last year (2018), has taken a dislike toward me because I have made complaints to the manager that she will do the merchandising job, while I am there, and when confronted about this by me, she has literally yelled at me in front of customers on busy days on many occasions, as well as direct her anger and dislike for me TO the customers, calling me "crazy" and "sick", (to the surprise of the customers as you would expect). My formal complaint is that an associate, vendor, or other employee on the premises of any business, should not be allowed to react in such a manner toward another employee or vendor. The manager has spoken to her about this issue a number of times but she continues to "lash" out at me with no apparent regard for the rules, etiquette, or reprimanding, especially when the manager is not "in house". This situation puts a challenge on me to perform my job to the best of my abilities while in this store. I will not be bullied out of my job, nor will I tolerate defamation of character expressed to customers by this associate. I have an outstanding reputation with my employers as to my work and work ethics. I would appreciate a resolution to this problem so I can continue to do my job of merchandising plants and servicing customers in the way that is beneficial to all. I will continue to pursue my case against this associate as long as the problem continues. Thank you for your time.

20

I wanted to rent a skid steer for a week from 8010 Giacosa Place, Memphis, TN 38133. Did the paperwork, paid deposit, discussed with the sales person my truck was not large enough to haul it so I paid a tow company with a roll back truck to haul it for me. Contract # 247785.
I gave him all the info on who was to pick it up and he said everything was good to go, so I went to my build site 45 minutes away.
I get a call from my driver saying the trailer had to go with the skid steer, company policy, ( WHICH I WAS NEVER INFORMED OF).
The driver went and purchased a trailer hitch and the next call I get is they just cancelled the contract without even discussing with me. My schedule was ruined and I'm out of pocket $125 for the tow truck. Very poor way to do business and I will NEVER rent or buy anything else from Home Depot. If I could put 0 stars I would. The 3 young men behind the counter shouldn't be there without more training or supervision. This was all Home depot's fault and I would like a refund of the money I spent for nothing. I will not refer or send anyone to Home depot for anything.

20

I was in Home Depot last week and this is my experience. The check out area had been remodeled and there was one person checking. I don't use the self check out so the check out line was long and slow. But the contractor area was well staffed with four people stand around mostly doing nothing. I talked to one of the contractor area workers and she didn't think this change was good either but she was just an employees and there was nothing she could do. Home Depot is near to my home. I use (used) it more than Lowes.... I am glad we have a Lowes so I don't have to go to Home Depot any more. If you decide to change your check out arrangement, let me know and I may be back. Tom

20

I was at home depot today to buy a bag of lawn and flower pellets, along with 5 small plants.
There were several long lines of people waiting to get checked out. I was in the last line, with one person in front of me, an no one behind me. As I was getting up to the counter, a lady came by and told Me I had to get into another line because she was moving that cashier. I had no one behind me, I only had 5 small items, and there was no sign that line was closed.. She expected me to go stand in the back of 2 other long lines to check out. Totally uncalled for and bad customer service. I should have just walked off and dumped my cart... Instead I walked all the way inside the store to the self check out.
I am not impressed.
Shan

20

Dear Sir,
I placed an on line order #H4605-201086 for a garage door, opener and installation on line through my cell phone.
I didn't go to the store to order .
However , I placed the order for the services to my 2nd home 419, Glyndon street NE, Vienna ,VA 22180 on line.The order was automatically transferred to the store in Merrifield Store,Fairfax ,VA 22031.
The order was originally placed on 5/26/2019 from my cell phone .
I wanted to cancel the order on 5/27/2019 .
I called the store several times.No body will pick up the telephone.
It took me atleast an hour of waiting before any one could answer.This was very painful experience.
Then the store person Dwayne told me that ,I cant be reimbursed and that I will have to come to store with the credit card .Note that I originally did not go to the store to place the order.
Dwayne also told me that He cant forward the check for reimbursement either.
THis is a horrible policy that Corporate organization has to fix.
I live more than 300miles from Merrifield store.
It will take me 6 hours drive to go to store from my primary residence in Bluefield,VA..
I would like to receive a call from your corporate office and rectify the situation and be reimbursed for atleast the cost of the transaction without my travelling to Merrifield store, Fairfax, VA,
Sincerely,
Dr.Syed Ahmad.
304-5312325 cell.
276-3262638 off.

20

I walked up to front door @ 7:53pm on sunday & store doesnt lose til 8pm!! Front door already was locked & ignorant employee has the nerve to tell me we already closed!! I started to walk away & seen another person walking up so i told him they are closed but the same female employee opens the door & lets him in!! WTF ARE YOU KIDDING ME!! SO I SAID YOU CAN PICK AND CHOSE WHO WANT TO LET IN HUH? WELL THATS CALLED DISCRIMINATION ARE YOU AWARE OF THAT!! THIS IS BULL SHIT WHEN I WENT FOR 1 SIMPLE THING EXACTLY WHAT THAT GENTLEMAN SAID WAS 1 THING BUT I CANT WALK IN BUT HE CAN? THATS RACIST FROM HOW I SEEN IT.. SOME OTHER EMPLOYEE STATED AS I WAS WALKING TO MY CAR HEY LOWES LOSES AT 8PM TOO. SO I ANSWERED HIM AS WELL, OH REALLY IDIOT KNOW WHAT YOU SAY BEFORE YOUR DAMN MOUTH OPENS! BY THE WAY THEY CLOSE AT 9PM ON SUNDAYS!
I DO NOT FEEL APPRECIATED ESPECIALLY WHEN I AM ALWAYS IN THAT DAMN STORE! I DO NOT WANT MY HOME DEPOT ACCT EITHER I WILL TAKE THIS TO NEXT STEP IF NEEDED JUST FOR HER RACIST REACTION LETTING IN SOMEONE ELSE AFTER I WAS TOLD THEY CLOSE AT 8PM! I SAID TO HER STUPID ITS NOT 8 YET??
NEED AN ANSWER OF SOME SORT OR SOMETHING A.S.A.P.!!

20

Went to purchase a mirror for my bathroom which is under going a remodel at the Home Depot on Pierson rd in flushing, Mi around 10 am on May 26th of 2019, asked sales associate for assistance on getting the mirror so she paged for some one to come to the kitchen and bathroom area. After waiting for about 10 min I asked was anyone available she explained (and she was very sympathetic about it) I’m sorry but that person won’t be in till around 10:30. I politely said thank you and left to go to Menards. You can’t be serious that there was no one in that whole store that could help!!!???? So I basically drove all the way out here just to look at a mirror I wanted but couldn’t get it cause you don’t have the freaking staff????? This is why I hate Lowe’s left and why everyone one I know says homedepot customer service is horrible because it is!!!! How bout y’all open when up at the time your gonna have staff available to help customers!!! Are you serious right now!!!!

20

Sales person took our window order on May 9th for a SFI Vinyl Window price at $1,200.00 with a deposit of $300.00. Your Store sent out a person to measure the window. No mention was made of extra monies for labor. We received a phone call from your offices yesterday stating that we owed an extra 400.00 dollars for labor. This is three weeks later. No mention was made of extra monies for labor at the time we ordered the window. Someone in your office just noticed the error. We should not be held responsible for your employees incompetence. You need to honor the sales as it was made on May 9th. Shame on Home Depot. I will no longer frequent your stores and I will most definitely make it know to all our contractor friends that you are shady and have no regards for your customers. My husband was treated with total disregard when he called your offices to rectify this issue. We should not be made to pay a fee 0f $400.00 extra for labor when we were not made aware of it from the start of the sale. Your sales persons need more training. All that I speak with will know about your shady practices. In other words I will let everyone know that Home Depot sucks. Thank you - Rose Sirchia - 914-962-6095.

20

You sent me an email today asking me to verify my email address and authenticate my response to a question about my experiences with a Ryobi 40 string trimmer. I had spent some time reviewing questions for my own information and happy to answer the question when I got to it. Then I got the email. Clicking on the box (5 tries) got me an error message saying the message could not be sent because of a 'syntax error'. Since I added nothing to that authentication the error had to be in the program requesting it.
I spent the next hour trying to contact by email any version of your customer service or customer care departments with absolutely no success. I got stymied at every turn and every email or link you provided. I am thoroughly fed up. I see no reason to try to help your customers in the future by providing information about my experiences with your products or to even purchase the product that I indicated in my response. . Can you provide one?

20

I can not get to any person to help with anything by 800 number. everything is computer generated how does a person get in contact with a real person instead of computer generated recording? Very frustrating,

20

I went to home depot to get mulch went to the regester and sales person I had to get it myself ther was no one to help I am a senior and lifting 10 bags of mulch and 5 bags of potting soil was very heavy there should be someone to help with heavy items I was very disappointed of the service I shop at home depot all the time

20

Ordered riding lawn mower. Delivery date was 22 May. I received emails regards it’s progress for couple days. I assumed it was being shipped to HD near or at Fredericksburg Virginia, en-route to our home @ 12917 Elk Run Road, Bealeton VA. 17. We waited past oh-dark-thirty heard nothing from Home Depot neither by phone nor email. This morning the 23rd we find out the mower was put in stowage and won’t be delivered until the delivery truck is filled?? Resulting in new (maybe) delivery date June 5th.

I deem this process unsatisfactory and am canceling my participation with order WD69128440.

Glynda and Jerry Trujillo
1-540-439-8497 (Home)
1-540-809-3925 ( Cell)

20

It appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE microwave, a product purchased over one year ago has a defected handle.
CEREAL No: HG264108A
MODEL NO. JVM3160DF3WW
MANU MAY 2016
FCC ID VG8XMO44KYY-GE
DHHS CODE 1430448 000
VAC/Hz 120/60
I have contacted GE and to no abele, I purchase the Unit at Home Depot Coral Springs, and is new I am 70 years of age and leave alone there is no reason why this handle should had broken off this way. I
I Called GE/Appliance returns and parts department customer service line they inform I needed a new part and I made the purchase on 04/25/2019 – at the cost of $45.16
To my dismay the part is not closed to what I order. The handle it’s not even closed to what it should be. I call 1 877 959 8688 and was unable to get an agent to help, it keep sending me to the Web Portal. I was able to enter my order and I was astonish to find that there was a charge $ 36.25 for the return – and it was not even my fault that the part send was not a match.
Please contact GE and let them know that I need the correct part for this...I leave in fix income and cannot afford another microwave.
please help.
thank you,

20

I was looking for 4 inch square u-bolts , I was told they had them in the electrical dept.! Went to electrical dept. and they said the store does not sell what I was looking for! Hello.... You are a home improvement store, you should sell square u-bolts! I will start shopping the other two big home improvement stores. I was a loyal customer for 20 + years until today!!!

20

Home Dopot
I took a trip to the Home Depot Store at 3500 S. Demaree, Visalia Ca. to purchase 32 yards of carpet for my master bed room. On the first day Tuesday afternoon, may 14th I went with my wife to select color and style, we looked at samples for 20 min. never did find an associate. So on the afternoon of the 16th and 17th of May I went by myself to try and find some help with our purchase. No luck They have people working ( I think) all over the store. Had no one available to me in Carpet. I did stop a associate from another department and he was very helpful in selection and price. I did not get his name….. so….. armed with this information I went back to the store on Saturday May 18, 2019 with check book in hand to spend $1500.00 for new carpet. My wife and I stood like dummy’s along with at least 6 other people trying to find someone to take our money in the flooring department. Finally I left with 2 other elder ladies that was really upset and was quite verbal about their feelings.
• As a side note This store had plenty of personal available handing out hot dogs and other promotional items. But no personal on the register’s to take people’s money. There were 3 employees standing at the self-check out talking but no one cared that people were walking lout upset and mad.
This is not the first time I have called this to your attention I purchased a Kitchen spent $15,000 on Cabinets and ended up going to Lowes for appliances because of the same problem.
Please contact me with your solution to this problem. Thanks Richard Cummines, 3949 W. La Vida Ct., Visalia, California, 93277

20

Hello, No one had the decency to call me and I took off from work to meet your associate.

Confirmation Number: 70900283
Appointment Location: FALLS CHURCH #4608
6210 SEVEN CORNERS CTR
FALLS CHURCH, VA, 22044 ,
Phone #: (703 )534-9580
Associate: Joseph
Appointment: Initial Consultation for Flooring - Other
Date: 05/07/2019
Time: 10:00 AM - 10:45 AM

20

my plumber went to your Cascade store bought a water heater he call me sales clerk come
to the phone give her my name visa card info on 5-3-19 on 5-7-19 the Napa employee
ask me with a invoice with my water heater on it. We work in the same building the plumber
called me on the office phone , regardless what come up on the phone I gave her my name
and visa number when she did not see my name on the invoice that should have been a red flag. My name was in job description, I call them this morning to correct it they could not spell had to spell everything to them. The manager was trying to justify everything his name is Kevin Hicks he is not management material
Regards,
Johnnie Marie Williams
770-757-2959
404-766-7809
470-355-3820 ext 110

20

I am a veteran, home depot offers a discount to vets, but only if they have a card from the VA, verifying they are under their care. I, like a lot of vets, chose not to use the VA, because of the long waits and the lack of good care. Now, I can not get a card from the VA because I waited too long and I make too much money [I wasn't ask how much I made when they drafted me]. So I can not take advantage of being a vet at home depot. BUT, guess what? I can at LOWE's. So, guess where I will be doing the most of my shopping? Thanks for caring so much! Larry

20

I purchased a Whirlpool side by side refrigerator from my local store ( #704) and it was delivered on 11/20/2018. When it was installed, the delivery people scratched my new laminate floors. I had to file a claim with the subcontractors that home depot used. It took three months for the delivery company to finally pay up for the repairs. When I purchased the new floors needed to do repairs, floor installer realized that the refrigerator was scrapping the floors. I called store # 704. They said NOT THERE PROBLEM, call Whirlpool. I called Whirlpool in Atlanta. They called service man in Southaven Ms to check the appliance. This was on 03/26/2019. The tech said it appeared that the refrigerator had been dropped somewhere in delivery process. Notified home depot. Still waiting for this to be resolved. I've filed complaint over phone with corp. I spoken with store mng Rico. Last conversation with Rico, after I gave him the paperwork from Whirlpool tech was that now he could resolve. I called about 2 weeks later. He said now he needs second opinion. I need this resolved ASAP. This has been dragging on for entirely too long. Please help me.

Respectfully,

Richard Nava

20

On 4/16/19, I had a GE dishwasher installed that was purchased a few days earlier from Home Depot store location number 2733 in Port Huron, Michigan. When the installer was removing the old one, he had made contact with my counter top doing damage to it in two areas. He said he would report it to his office. I did not hear back from him or his office, ever. I called the Home Depot and was told to sent photos of damages which I agreed to do. After a week of not hearing anything, I had spoke to A person named Dodie and Dave the assistant store manager who absolutely did nothing to assure me of my satisfaction in getting this issued resolved. So, I took the liberty of calling there corporate offices, where i just got continually prompted and could get know one to listen to me or assist me in my claim. I went even as far as trying to reach Craig Meanes who is the CEO of Home Depot. He too, hides and does not have a contact number protecting him from public scrutiny. I wish that the Home Depot would go out of business, They don't give a hoot or a holler about themselves or the people who they sell and service to. I will never ever purchase anything from them again.

20

Worst employee treatment I have ever received. From customer service person (elderly gentleman) Jeff, HD store 418. This person is a bully, not only to customers but to employees. Every time. Observe him and you will see his rude aggressive behavior.

20

I have placed a $6000.00 order for new doors for my home. My complaint would be much longer than 100 words, so I will try to condense the issues. The order was sourced out to two different vendors-the home depot contact person was not helpful, I had to call him each time to find out what was going on with my order. The vendor wanted to ship 3 units all separately, which doesn't make any sense. I was able to rectify that, on my own. The Home Depot "Specialist" has never apologized for all the errors and lack of customer service throughout the process. I've called an talked to managers, who just send me right back to the "Specialist". Nicole at the Chandler Blvd location ins AZ explained that this was not handled properly and would offer compensation AFTER installation. There are separate vendors, installation people and my order was all over the place. One door at home depot and the other 4 at the vendor. The vendor was constantly confused and I had to continue to call them to clarify my order, delivery date, time and what they were delivering. Yesterday was the installation---My receipt reflects a "Finished" door, which is painted. The patio doors are not finished. Security door has a dent right next to the door handle. Contacted the "Specialist" and I was told I had to prove to the vendor door was not painted. Both installer and I sent pics. He never apologized for my inconvenience nor have I received a resolution for the wrong patio doors.

20

As a General Contractor, I stopped sending clients to Home Depot about 5 years ago due to poor customer services, ongoing problems with ordering materials (Ie: Late delivery, missing inventory at delivery time, etc.) and zero assistance to General Contractors vs. private buyers. Our kitchen appliance and fixtures order average about $ 10,000.00., The poor services has cost the company some serious money. Step Forward to April, 2015: Rebuilding a 2nd bathroom and laundry at my home, I met with flooring associate and ordered "Lifeproof Seasoned Wood" flooring. Explaining I was short of time and would like to finalize the order and schedule install. I have now been waiting for installation for over three weeks. This morning's install was canceled because my executed Lead Statement was never provided to the installation company. I had been waiting for the install crew for over two hours when I received a phone call that they would not be installing the produce today. Only this morning, actually the installer received the approval to move forward in an overnight email.

So, although my floor will be installed soon, I instructed a new client to purchase all bathroom fixtures, vanity, tub/shower and toilet directly from Lowes. I will continue to direct clients away from home depot and although they seem not to care, I known I am not directing client to a company that seems to have zero interest in Customer Services. Expect it will be another two years, if HD stays open that long, before I might give this company a try.

20

I have been a customer of this particular home depot loyally for over thirty years. I have always found the people to be helpful if not knowledgeable. Yet today I was treated very dismissively , and rudely by an elderly white female at the register who, refused to examine my VA. card which I have had and used in home depot for years. She informed me that I had to either be disabled or have a purple heart card. She stated that these were the only veterans I.D. accepted at home depot. As I insisted I had used it there many times she became more rude and much more dismissive. I left in anger an nearly left all the items I purchased on the counter and not pay for them , instead I could go Lowe's and not have this problem. A vet is a vet just because I did not die or get an appendage shot off makes me no less a combat vet. I will discuss this issue at the very next veterans / VFW meetings.

20

Let me start by saying I typically have a great experience at Home Depot and find the employees helpful or at least get me in the right direction to someone who can help me. However, today Thursday, 25 April 2019 I did not have my normal experience. I came into Teays Valley Home Depot in West Virginia because I have a broken window slat on my garage door. I was not sure if you carried the product so I stop by the help desk for assistance. The lady was very nice and told me she was not sure and advised me to go to the window department for help and she would paged someone. When I arrived no one was in the department. A gentlemen from another department advise to me to go to the Pro desk because they were the experts. The Pro desk said it would probably be a special order and sent me back to the window department. She radio paged Matt to meet me at the window department counter. After 15 mins of waiting another employee stop by to see if he could help me but was not able to make special orders. In front of me he talked directly to Matt via the radio and told me that Matt is on his way. Another 15 mins went by and still no Matt. The same employee saw me still waiting and apologized and recalled Matt and told me he was on his way. I waited another 20 mins with no Matt. I can not understand why Matt never came or at least told the other employee that it might take a while because he was busy with something else. I typically just walk away and avoid the business for a few months but I think it is important to let the Store Manager know about my experience so it does not happen to others. I went to the Store Manager office and found out he was not in at the time. The acting Store Manager was willing to take care of me but, I did not feel he really got or cared what I was complaining about so I decided to take my business elsewhere for now. I would like to make sure that the Store Manager is made aware of what happen because I felt like the acting was not going to make him aware. Matt needs to aware that if you are going to keep a customer waiting (which I do not mind - I waited 45 mins with no help) to let them know. I shop Home Depot all the time and never had this type of service -the store was slow and saw numerous employees but no one else seemed to be able to make a special order. Thank you for your time and your employees are typically very nice. I still do not know if Matt even existed. David Dixon 681-587-0450

40

Good Day One and All,

1. My complaint if you will, has fallen on deaf ears for the most part, with regard to the Casa Grande Arizona Home Depot Store, zip code 85122..

a. There is however, an Assistant Manager named *Renee*, of the aforementioned Home Depot location. Renee has listened to my complaint and, Renee has taken the most appropriate action at/from her level within the Home Depot chain of personnel level, to correct the people which are on her shift team.

2. The actual Manager of the aforementioned Home Depot location, I believe her name is **Trish** , had placed a phone call to my home phone where she left a message, stating that she was calling to speak with *Jose*..

a. My first name is *Not* Jose.!. My first name is **Wayne**.. Jose is the person with whom I had spoken with at Home Depot's Corporate Ofgfice over 48 hours ago..

3. My having placed my second call to Home Depot's Corporate Office yesterday; Where I had a conversation with a representative named *Corey*. This person had the gall to tell me that the I had to follow the protocols which Home Depot Corporate had designed and put in place..

a. First and foremost Home Depot President/CEO. This American Born Patriot Citizen, does *Not* work for you sir, and or any entity of Home Depot either.

b. What I am though, is an American Born Patriot Citizen, Well Informed American Born Patriot Consumer of Our United States Of America; Who does mind you, *Fully* know and understand my Constitutional Rights, my Civil Rights, and my Consumer Rights, from Fore to Aft, Port to Starboard, from the Top of the Mast, to the Keel..

c. The person named *Corey* , over stepped his authority with this American Consumer, to the level of someone who I would place in the **Brig** , were the aforementioned person be under my command.!. And Yes, **All* of the phone calls which I have had to date, with regard to my dealings with anyone and everyone at Home Depot, regardless of the level within Home Depot's personnel chain of assignment; Has been **Fully** recorded, so that I do not miss state anything, and or, that I miss anything that had/has been conversed about.!.

4. From my stand point of view Mr CEO/President of Home Depot; It is without a doubt, in this Career Retired United States Marines mind, that no matter who/whom I have spoken with thus far; Save one Home Depot Assistant Manager here in Casa Grande Arizona Store, and her name is *Renee*; That all others within and of Home Depot's chain of personnel assignment(s) , truly do *Not* give a hoot about my most recent experience, in and of the Casa Grande Arizona, Home Depot location.!. My complaint, with the exception of the aforementioned Assistant Manager of the Casa Grande location, who's name is *Renee*, had and has paid any appreciable attention to my and my wife's concern.!.

Have a good day/evening.

"IN GOD WE HAVE ALWAYS TRUSTED"

"MAY GOD CONTINUE TO BLESS OUR UNITED STATES OF AMERICA ALWAYS"

Sincerely,

W.S. Lester
DEPARTMENT of the NAVY
United States Marine Corps-Retired (And Yet, Still Doing FOR My Country)
Once A Marine, Always A Marine
"SEMPER FIDELIS"
To GOD, to my COUNTRY, and to the CORPS

"Semper Fi America, Semper Fi Indeed"

20

Dear Sir or Madam
Hello , I'm usually not a problematic person but the experiences from these stores except one. First , I went into your store in Southaven, Mississippi about two- thirty on 4/21/2019 , I was just looking for a key to be made which I didn't anyone around in this area. So, I looked around seeing that of your some associates were busy helping other people which I didn't have a problem. I noticed this older Caucasian associate stocking ,not helping no one .I approached the associate and asked him respectfully can he help with getting a key made, point me to someone or page someone to that area, Your associate looked at me and continued stocking w/ no regards to helping me at all. I also waited about five minutes checking back to that area , the associate was still stocking which I asked him again because the other associates were still handling customers , the associate gave me a look like I irritated him and continued working.
I gracefully went back to the area finally getting an associate, who got another associate about ten minutes later . One associate had no idea how to make a key which the other associate had an idea but still experimented making a key I knew wasn't going to fit which it did not . The second incident happened at your Avalon store in Memphis ,Tn. the morning of 4/23/2019 , I walked greeting everyone then asking a male associate who was close to the key area ,he then pointed another associate, African -American lady. She looked at the key, putting the key into the key machine less than a minute saying with an irritated voice that if the key was made, your key brand labeled is too thick and won't fit .She then walked off ,not even attempting to use the other machine .
Lastly, I went to the store on Poplar /Mendenhall leaving the store on Avalon, I met this lovely soul ( Chastity) who was at the cash register when I walked in the store . She immediately noticed and asked me did I needed a key made which I replied .She left her cash register with no attitude asking my for the key , making the duplicate with no problem in minutes which I was in disbelief because I had to go through all these problems for great customer service.I mostly don't complain about situations like this but I had too because there was no reason for the people in those two stores to act terrible in any way .I will never go to those stores ever again but I will continue to go to that store having the best customer service.

Thank you for listening and have the blessed of days ,
Mr. Luther L .Alexander,Jr.
City of Memphis Firefighter

20

I was sitting at home, relaxing after a good Easter Day dinner, when the phone rang. I saw it was from Home Depot, so I answered it. I was really taken aback that they would have their 'TELEMARKETERS" calling to verify an appointment on a Christian HOLIAY!!!! Seriously. I guess the bottom line IS that important to them. I thought about bringing this up to the lady who called but, having worked in call centers, I figured she was just doing her job. I will definitely be letting corporate know, not that I think it will do any good. Feel like cancelling the appointment.

20

This item was advertised at this location;

Polished Chrome
Polished Brass
More Options Available
Exclusive Pegasus 2-Handle Claw Foot Tub Faucet with Riser 54 in. Rectangular Shower Ring and Showerhead in Polished Chrome
Model# 4190-54-CP
(60)
$161.94
I live 5 min. from this location, Due to traffic it took 1 Hour to get there.
I am Handicapped an need to get a power cart to get around the store. Not 1 but 3 of your sales person's assisted me in a attempt to locate this item. After some time I was told that your store did not sell this item. Came home, DBL. checked your add, and found this add.
So, false advertising at it's best. Hope someone sues the Dollars out of ya.
Thanks for nothing, a waist of gas and time. I will not be returning to your store.
Kurt Krueger.

20

While shopping for a dryer at the Rt40 west store in Frederick Maryland. I was in the appliance section for a half hour. The woman working the desk there saw me walking and looking at the appliances and never asked me if I needed help. I finally had to ask her for help. When I told her I wanted to buy and take the dryer home that day. She said she only had one dryer in stock that I could buy which was way too cheap and not the one I was looking at. After checking the computer she said it would take two weeks if I picked a different one and have it delivered. Then I asked about one that was in the scratch&dent section. That dryer had obviously been dropped from an elevated location into the top corner. Possibly fell off the back of a truck... It looked like it was in a car wreck! She told me that it was a discontinued model and that was normal damage that occurred while moved around the showroom floor. I call bull. The same Exact dryer was out on show room floor. It was a Samsung and around $900. discounted to $538. I ask about a additional discount because she told me there would be no warranty on the dryer and no return. She couldn’t even Guarantee me that it would work 100%.
I was very disappointed in her Lying to me about the damage and so forth. I left there upset and went to Lowes. Walked out of there with a dryer for $500 bucks and a ten year Manufactures warranty.

20

THIS IS WHAT I GOT IN RESPONSE TO MY COMPLAINT. DO YOU HAVE MY COMPLAINT OR NOT?
Home
Error
×Status message
Thank you for posting here. You must also confirm that the email-address belongs to you..
Complaint Ivan Orisek-Home Depot-1555525122 has been created.
The website encountered an unexpected error. Please try again later.

1. BTW, your CEO's telephone number stated on your contact page has been disconnected.

2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !

MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647

We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.

Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.

We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.

WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.

Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

20

New window installation, Job# 1-62HU6DN

In June of 2018 I contracted with Home Depot representative Robert Lewis to replace the sliding doors and windows at my home located at
11873 SE Jupiter River Drive, Jupiter, FL 33458. I was promised a installation completion date of no later than the end of August. Someone dropped the ball and apparently the windows were never ordered. By mid August I had not heard from HD about the installation date and was becoming concerned. After numerous unanswered calls I was finally told that they would arrive at the HD warehouse before the end of SEPTEMBER!
Because of my personal schedule they were not able to start installation until mid November. Installation was finally completed before the end of the month. There was a damaged sash on one window and a faulty latch on one sliding door screen, and damaged screening on another.I was told that they would order the new parts and contact me. At the beginning of January I still had not heard from HD about the repairs. Again after countless calls someone came out in February and replaced the sash, but did not have the materials to take care of the screen issues. He said he would order the parts and get back to me. I have again placed numerous calls to no avail. It is now mid April with no resolution in sight and no response from HD. After paying over $60,000.00 I cant tell you how dissapointed I am with this whole process. All I want is for HD to do what they said they were going to do.

20

1. BTW, your CEO's telephone number stated on your contact page has been disconnected.

2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !

MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647

We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.

Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.

We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.

WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.

Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

20

We ordered an outdoor patio set online. On 4/16/19 a truck delivered one large carton around 7:45AM. Carton stated "1 of 2". I asked the driver to stay to make sure I had all of the parts. He did not. I opened the box and determined that we received the chairs, but not the table. I called Home Depot (toll free service number) before 8AM to ask that the truck return with the other box. I was told that someone would contact me back within 2 hours. Never got a call. I called back at 3:15PM and after going through the usual litany of voice mail prompts, was on hold for about 25 minutes. The service rep came back on the line and told me that we would have to return what had already been delivered in order to re-issue the order. During the 5+ hours when I was waiting for a call back, we assembled the chairs. I told this to the service associate. Her attitude was "tough", you must return the items". I live in a small town about an hour away from the nearest Home Depot and do not have a vehicle large enough to return what had already been delivered. I asked to speak to a supervisor and was put on hold again for quite some time. Eventually, a supervisor named Clayton came on the line. I explained all of the above. He was nice and told me that he would call back within 30 minutes with some type of update. It has now been more than 2 hours with no call back. Again, HD did not do what it said it would. Still don't know how to resolve this. HD does not seem interested in communicating with a customer, or provide a reasonable/logical fix for the problem. Come on Home Depot, surely a huge company can resolve this type of issue without putting the onus on the customer!!!

20

I bought a washer/dryer from the Evansville Indiana East store in March with delivery expectations of delivery the following week.
As of today April 16, 2019 I haven’t got a delivery. I have called several times and been given different delivery dates but still no delivery. I need to do laundry and do not feel any of this has been acceptable. I plan to ask for my money back soon.

20

On April 12, 2019 I went to Home Depot 2410 S. Georgia St., Amarillo, Texas 79109, 806-468-9100. I went to plumbing I am nearly 67 years old. I started loading 200' of 4" sch 40 pipe on a cart. There were 2 older guys with home depot attire talking to a female. They both looked at me and continues talking. After I finished loading all my pipe and fittings, this one guy came up to me and ask if he could push the cart up front. I told him you seen me load all this pipe now you want to push my cart. I think I can do that myself. Another time I was looking for a brushed nickel trip lever. I ask the same stupid gut where they were and he informed me that they didn't sell them separate. I found what I was looking for and I find that stupid guy and said, I thought you don't sell them separate. They are very lazy at that store. But to finish my complaint. After checking out I ask the girl that checked me out if I could get help loading this and she said she would get some one. I pushed my stuff to the loading zone, unloaded everything but the pipe. I waited and waited about 10 minutes. No one came. I went back in the store and ask a lady if I could get help loading my pipe. She called for assistance. I went back out and waited another 15 minutes. I went back inside and ask a gut if I could get some help. Sure, he called for assistance at the loading dock. 10 more minutes went by and still no one. So finally I started loading the pipe myself. This gentleman ask if I needed help and I said yes please. I done ask 3 times inside for help and no one came. I was mad and crying, I had cut my hand on the pipe and was bleeding all over the pipe. I got my pipe loaded with this gentleman's help. As I was leaving the parking lot I called and spoke to a manager named Roberto. I told him what happen and all he said was, "I'M SORRY." Sorry my ass. We live 90 miles one way to Amarillo. We are plumbers, we buy a lot of material there. I don't like going there because you ask someone where something is and they don't know or we don't carry it. They are lazy especially in plumbing. Don't get me wrong there was a young gentleman that helped me, he was very helpful. I hate that store and I don't hate anything but that store. I dread going there.

20

We started a remodel in July and met with a HD designer In Rohnert Park. She was very pleasant but not very experienced. It took 3 months to get my cabinets ordered due to long gaps of no communication and scheduling. When they arrived half of the cabinets has toe kicks and the other half did not. The cabinets on each side of the range were too large because she did not follow the measurements provided. Again at the longest wall measurements were not followed and the cabinets were given 3 4inch fillers on one section to make them fit which through the whole kitchen out of balance and looked terrible. My 9’ x 5’ kitchen island, none of the cabinets had toe kicks. We contacted HD immediately and met with the special projects manager, Trinidad and a different designer, Christine. We al decided that 5 of the cabinets needed to be reordered and my contractor would modify the toe kicks on the other cabinets. We discussed that once this was all done Trinidad would issue us a credit for all the mishaps and delays. This took another 5 weeks. My countertops arrived scratched and after another 3 months of delays they were replaced and we were given a $2k credit. I spoke with Trinidad today and he offered a $2k credit. There has been a 6 month delay of mistakes on Home Depot’s part. I am a Caterer and this kitchen is to be used for my business. I have missed out on $12k in business and that is on the conservative side. Not to mention, having no kitchen for our personal use and having to pay my contractor for modifications. I have spent over $60k at HD on this remodel and I have a Project Loan through HD for $32k. I feel that $6k credit is extremely fair when you add up all my losses.

20

On 4/6/2019 We purchased a patio set and 11ft patio umbrella and had planned to pick up the next day on will call. The next day we get a call saying unfortunately they needed to cancel the order because the umbrella wasn't available. After reaching the store we found the umbrella was available. We rented a Home depot Truck loaded our purchases. The husky tool chest we wanted was not available at the store but was available at the Rancho Cordova Location. After dropping off our purchases at the use I went over to the Rancho Cordova location to buy the tool chest. The tool chest was a higher price than showed online by 170 dollars which didn't make any sense to me. The online price was 628 and showed available at their store. They wanted to sell it for 798. The operations manager Christina Feiler said they would not sell it at that price. The manager then found the item online for 628 but for the Carmichael location not the Rancho Cordova location. The manager said I would have to take the rental truck back to Carmichael purchase the item there and then return to get that price. I couldn't believe what a waste of gas money and time. As I returned to Carmichael home depot after speaking with a manager they allowed us to keep the truck for longer and sold us the Tool chest at the online price. They would not give me the veteran discount on the item. After paying for the item I went back to Rancho Cordova Home depot. I provided them the receipt and was waiting with the truck to pick up my item. I then received a call from home depot customer service saying unfortunately they were going to have to cancel my order on the tool chest due to it being sold already. I couldn't believe it. After speaking with a customer service associate at the store by the name of Will and about 30 minutes later we found they sold the larger model not the one I had purchased. As the searched for a forklift to load the tool chest into the truck the associate asked for assistance from one of the forklift operators who seemed to be frustrated. His comment as he walks away to get the forklift was there needs to better Fucking communication around here. As he says this a man with a young boy walks in. Using foul language in front of customers and children should not be acceptable in any circumstance but especially in the customer service industry. As I saw employees standing around I though surely someone will help me move this large tool chest but again I was wrong. I moved the 500 pound tool chest past 3 employees and behind the registers and was almost at the truck when an employee finally assisted. The Tool chest was loaded on the truck by the forklift operator and I headed out after tying it down. Once I got home I was ready to unload when I found out the truck I rented had a busted lock for the lift and ramps. Just great now I have a 500 pound tool chest that I have to figure out how to get it off the truck with no access to the ramps. With the help of multiple friends I was able to get it off the truck. After spending 1500 dollars at home depot this weekend I can tell you this makes me want to shop at a different department store. I know I'm only one customer out of millions that shop there but if changes don't take place especially at the Rancho Cordova location then they will lose many more as time passes. The disrespect, rudeness and attitudes of the employess and manager was unacceptable.

20

I would like to address this to Home Depot management who believe that as a corporation, it is important to honor and reward Veterans, especially disabled Veterans by giving them consideration in your stores. I am a service connected 100% disabled Vietnam Veteran. I live in Waukesha WI and have traded at the HD since it was opened. They always took good care of me. In the past, I have had a HD credit card, and presently my wife has one. By identifying myself with my Veterans card I have always received a 10% discount. This is great, and I exclusively shop at HD because you have this policy. Some months ago, I was shopping at the HD store in West Allis WI when I came across oak veneer flooring, exactly what I needed for my condo. It is beautiful flooring. I did not have my wife's HD card on me, so I paid cash for the whole batch. I misplaced the receipt. I laid the flooring and at the end had 4 unopened boxes left. I took them to the HD in Waukesha. I went to the returns department where the clerk at the register refused he let me return them. I was under the impression that you could return unopened items for store credit. He soon became very defensive, and refused to give me his name. I asked to see the store manager and he reluctantly called the manager to the floor. Manager talked to the clerk, his name on my receipt was Jack. The manager belligerantly asked me the same questions that Jack did, and said I could not return the product. He refused to tell me his name and when I requested his business card he ordered me to leave the store or he would call the police and have me banned. Fearing for my safety I left. I need someone to call this manager to account. Is your consideration for disabled Veterans for real, or just a pretense? I prefer email response so I have a record of your response.

20

Dear customer service personnel
Till today I haven't got any response from Home Depot regarding issue with glass on Anderson 100 Series window Job # 10857469 . Job site 1165 Santa Fe Albany CA.
See attached e-mails
Thank you

Bharat Rawal <bkrawal2@yahoo.com>
To:
Robert A. Turner
Cc:
LEILANI_R_BALLEZA@homedepot.com
,
Jean Colvin

Mar 26 at 1:52 PM

Hello Robert

I was informed by Leilani Rina Balleza (March 15 Email attached )that you will be contacting me directly

My contact Information

Bharat Rawal

Phone # 415 922 2292

Mobile # 415 535 6835

Looking forward to hearing soon

Bharat

I purchased and contracted with Home Depot to install Anderson 100 Series window Job # 10857469 . Job site 1165 Santa Fe Albany CA.

Unfortunately, this window has not performed as expected, and I believe the defective glass should be replaced under terms of the warranty.

To resolve this problem satisfactorily, I would appreciate a repair as soon as possible.

I am looking forward to your reply on this matter.

Sincerely,

Bharat Rawal

Balleza, Leilani R <LEILANI_R_BALLEZA@homedepot.com>
To:Bharat Rawal,Turner, Robert A
Cc:George Palen,Jean Colvin

Mar 15 at 7:48 AM

Good morning,

I have reached out to our installation manager Robert regarding your concerns on the glass. He will be contacting you directly on this service request. I have also copied him on this email.

Thank you,

Leilani Rina Balleza

HDE Sales Manager – PacNorth

The Home Depot

510 219 5629

20

We have been working with Home Depot for 3 months on our kitchen. A project that was slated to be done in 6 weeks. While the General Contractors that HomeDepot have provided have been helpful. We have endless issues with support from the local employees in Warrenton, VA. 1. Starting with the designer who designed our kitchen and then quit but failed to keep any of the files on file. 2. Getting cabinets that were of lower quality than what we paid for and were promised with. While the managers at the store corrected the mistake, these delays have been ongoing. We finally received our updated cabinets (only to have them delivered by FedEx in multiple shipments with no warning from the store). Next, the countertop. - Home Depot sent us their contractors to do the measure. The sub sent people who were incapable of communicating but only communicating additional charges. While we agreed on the measurements of the countertop, when it was finally delivered it was wrong. Despite numerous attempts to try to talk to them, I was told this is what we ordered. The counter was installed but was short everywhere, and according to the general contractors did not meet code. We're now 3 weeks without any update on resolution. Eating out every day for all meals is getting a bit cumbersome as well as laundromat bills. I'm raising this as an issue to see how Home Depot plans to resolve this.

I will be sending my bills for all meals and an itemized listing of laundry charges.

I can be reached at 540.428.4352
anitavw@msn.com

20

My complaint is not with the people that work there,they work very hard . My complaint is with the lack of employees.I was on hold three times just to ask the appliance department a simple question about a water filter and was disconnected three times.I worked with customers for 40 years and if I did my job the way your employees have to I wouldn't be working very long.Hire more people please so we can get what we need.This is the Cottonwood store in cottonwood az 86326 agin its not the people who work there its corport not hireing enough people to help customers. Garden department the same story one person working in that department. My wife has MS and has a hard time standing and walking so having to wait long periods of time because you want to save money,not the Home Depot I know from yrs ago. Just like every other construction materials store you are going to the down hill fast.Do your job and hire more people.Oh ya there is always Lowes but id like to give you my money but keep it up and you wont.Its not just me so many people complaining in line,until I ask cashier to please call for help. I hope you really read this it is time that you wake up in your big office and here the people that pay your wages,401K retirements,just do your job.

20

My husband is a vet and has been purchasing large purchases from home depot in sevierville tenn for over 5 years ( since we moved from ohio) and has always gotten a va discount until today. My husband has a va card from the va with his picture on it and us army on it, they Refused this the manager says this did not prove he was a vet. How can you say my husband is not a vet when the card is for medical care only issued to vet. I called corp they said the card was not on there list. I fine this insulting my husband can fight for usa and then you home depot refuse him a little 10 per ent discount after risking his life like so many have to protect your freedom. You have lost a good customer and I will make sure other vets know of this.

20

This concerns the Owensboro KY store. I paid for installation on a backsplash in my kitchen. Someone came out and took pictures and measured. I paid for my installation. I picked up the items needed. 3 weeks later the contractor comes out. Tells me the board that was picked up from the store wouldn't work. He calls his boss, boss calls Home Depot. Home Depot tells him that I was suppose to have the board put up before they got there. Never was I told that I was suppose to have the board installed. I called the home depot and asked for a manager. The manager Jennifer started laughing. I asked why she stated that one of the cashiers said that I said in a earlier conversation that I would not call back until I have calmed down. They thought it was funny that I was upset. Not professional at all. When I received my estimate the board was listed with everything else. Why would I pay to have it installed when it was on the list that the sales people made up. Jennifer the manager was rude and so was the cashier in question. I demand an apology from her and the cashier and I want my backsplash and board installed at no extra cost. I am not going to hire a separate person to install the board which wouldn't work anyway.

20

We have been long time customers of Home Depot and have always preferred HD over Lowe's and have done many home project through our many year with HD - - however, I think that decision is changing. I have never been so disappointed in Home Depot. We ordered $10k in custom cabinets on 2/15/19 and due to an error by the design representative, one cabinet had to be re-ordered. We asked for it to be RUSHED since we had to postpone the carpenter. I was told it was supposed to arrive 3/27 -but after sending my husband to the store -who waited and hour and a half -I received an email later stating the cabinet has AGAIN been delayed until 4/2 --which now makes me have to cancel the carpenter AGAIN!!! It is no wonder why box stores are closing - Amazon can get orders shipped in 2 days, but Home Depot's email stated (and I quote) "I do apologize again, we can't control our trucking companies, and sometimes delays do happen" ! seriously?! This has now delayed our project 4 weeks! My house is in complete disarray and having to reschedule a carpenter AGAIN. When the mistake first happened, the design representative tried to blame me! He said I told him to make the change. He and I did discuss the cabinet and I was actually home on the phone with him measuring and he said it would come down into the 'casing" of the door if we made the change - I told him so long as the door opened, I could live with it hitting the casing. I think he forgot to account again for the 4 inch molding at the top & the cabinet came down OVER the door by 2 inches! But he tried to blame me. Pete Foley is the manager at the Worcester Home Depot and he was very good to try and help --however, this problem just keeps escalating. I am still in need of granite/quartz countertops - however, I think I'm done with Home Depot. This is just unacceptable.

20

This is the worse experience in my life as a poor adult!! I was super excited on getting me a washer and dryer in which I paid 1700.00 dollars on at your store. I clearly told the lady I wanted something simple and easy and she assured me if I didn't like it I had thirty days to decide and keep some clothes to wash instead of going to the laundry mat to wait and use it all I could use it to see if that's what I wanted.. this is misleading and very unprofessional and it make the company look horrible. Now when I ask how I return it it is in the policy that there is no costomer remorse yet that's exactly how the lady got me to take it and see because I just wanted an updated turn knob not a rocket ship. My feelings are hurt more than anything because she knew I didn't know the policy and it wasn't recorded what she told me and that is the only reason I even got them that day. it hasn't even been thirty days. I ordered them on march second got them on wed two weeks later and I called them two days ago about getting something I comprehended like I wanted to begin with. if this is how you treat your costomer and let your employees keep doing to get a sell I will never in my life even walk through those doors and neither will anyone that I know.. This not only affects me but it makes your company look horrible because I can even go to a used appliance store and they give you thirty days to guarantee the product. You don't ever have to worry about me making this sad mistake again, im a single mother with four kids and we saved to get these so we could get clothes caught up and now because your delivery just stuck the vent through the floor lint is all up under my trailor so if anyone flicks anything we loose our house too, and we still cant get clean clothes with this space shuttle we know nothing about. thanks and god bless you and your company

20

I bought granite from Home Depot at the same time I bought the cabinets for my kitchen. I spent a few grand. Received someone else's order when the cabinets were delivered. Took a week but the issue was resolved. Had someone come out and take a template for the granite on 2/25/19. I was told it would be a maximum of 3 weeks to receive the countertops, but hopefully sooner. I started calling when it hit week 4. I got a hold of someone on Thursday who told me that they forgot about the order and would have it resolved the following Monday. Never heard from the "middle man" company contracted by Home Depot. Finally was able to talk to a representative on Tuesday who notified me that they didn't even have my granite yet!!! I am now waiting another 2 weeks for them to get the granite and install. It will be a total of 6 weeks. In the mean time I am spending beaucoup of extra $$ eating out over and above the 3 weeks budgeted since I do not have an intact kitchen, not to mention the frustration of having to track down someone to do their job. Terrible customer service and in reading all the reviews on the Home Depot website I'm astounded they are still in business. I will be taking my business to Lowe's as I continue my home remodel. Craig Menear clean up your company!!

20

I ordered and paid for an over the range microwave and a refrigerator on 3/19/19. I waited a week to get it and the delivery company was very disrespectful. They stated that they could not hook up the new one because we had not turnt off the water. After the gut looked under my sink, he said he could reschedule the deliver. He took it outside and had me to sign that he left the microwave. I called the homedepot line, and while I was talking to them I told him not to worry about hooking it up and to just take it back in the house. He had me to restate it, and he then started talking Spanish and walked to his truck. I walked in the house to show him where to put it and he jumped in the tuck and sped off. Now I have to wait until Sat.

This is very unprofessional. Your company agent was on the telephone with me and heard the conversation. her name is Honour. This is no right and customers should not be treated this way.

20

My husband and I went today to buy some plants. There were not many plants. We decided to buy a plant but it did not have a price so we were told by the man that provide service in the plant area to go to customer service and gave another plant so the can use that barcode. I went to the Home Depot in New Rochelle in NY by Home Depot. The lady called Joan in customer service refused to service me. She stated for me and my husband to go to the other cashier at the end of the store that it was for customers service only. The area was empty and refused to service us. Another lady behind me went to purchase as i did and she took her merchandise and charged her for it. I really felt discriminated by this lady. I have been shopping in Home Depot for many years and feel everyone should be treated equally.

20

I would like to address a highly unsatisfactory delivery service. Coming from living in a condominium with HOA, it is impossible to deliver earlier than 9am. Considering this fact, I have notified the Home Depot representatives repeatedly andyet, all of my deliveries are set for 7am. I ordered $4,000 worth of appliances and they haven’t been delivered due to inflexible and inconsiderate times. The most unbelievable issue is that this problem comes from such a large company like Home Depot. I’m not purchasing from a small local gender, this is "Home Depot" I am talking about. I am highly upset at this level of service and I would like to hear from you soon to address this problem.

20

Bought my son and daughter in law dishwasher. It was delivered today damaged and installed. If you look st the front you may not notice as much but this is what was delivered and installed horrible can’t even open the door without rubbing cabinets. Then to call customer service is a joke. I was asked if we would like to keepnwith a discount. 847.00 I don’t think so it’s unfunctional. There are a few pictures but this needs to be handled quickly. Un believable

20

Placed an order SKU # 0000-515-664 This was supposed to be a laminate floor install … Received a call from flooring company to schedule ( not from receiving ) to let me know flooring had arrived and wanted to schedule install. Then upon calling to pick up and deliver flooring was met with rude and insulting customer service person that guided me to three different departments that referred me back to her. After an hour and a half I received my order. Then plumbing company called to schedule and was met with they were only supposed to disconnect toilet ( Stated in order washer/dryer also ) would be set between 8:00 AM and 9:00 AM to get ahead of installers !! Plumber arrived at 10:00 and only removed toilet ! Flooring company set appointment for 9:00AM to 11;00PM they showed up at 11;45 .. I was then notified that NO one spoke English ??? Also that the floor had to be ground down . ( This on a floor that had laminate before) OK so they ground concrete to make level ? Then crew chief arrived 4:00 PM to see that crew was going to finish same day. At 8:45 PM received a call from owner that the flooring crew wanted him to sign off on install and pay additional 250.00 for grinding floor. I responded that account was with Home Depot and I would handle with them.
Plumber from company that removed toilet set return appointment for 9:00 AM on 3-19-20 on 3-19-20 was notified that there was NO record and they would see when this could possible be done ? Received a call from plumber ( ARS ) that it would be between 1:00PM and 5:00PM ?
Plumber called and will be there 12:00 noon ( YEAH ) .
I work for Specialty Restoration of Texas and will be letting each office in Dallas, Waco, Tyler, Killeen, Austin, and Houston that they need to try other vendors to get jobs scheduled and materials ordered.. NEVER have I had to deal with this much to please a customer !!!

20

I bought a GE Washing Machine on March-9-2019. It was to be installed on March-13-2019. When the dilevery and install company you use hot here the could not install the Washer do to the Hot Water supply line being froze at Water shut off valve. So I went to Home Depot bought a new washing machine water shut if valve and had my son install it. As He was a home builder and know’s how to do these things but is disabled now. This was on March-14-2019. I called the company to come and finish the install. The gentleman scheduled me for Tuesday March-19-2019. I called today to see the time frame that they would be here. The lady said they would not because the guy that wrote they new W.O did it wrong. And that my problem How!!!!. At this point I’m sick and tired of the B.S associated with Home Depot and it’s incompetent people you hire to do your dilevery and installs. Incompetent is being very nice on my behalf. Now I just want you to remove the washing machine from my home and credit my credit card. I will be doing all my home improvement purchases from Lowe’s now. I will contact my bank to stop payment on my card in 24 hours if you do not credit me in this time fram. My 250,000+ followers will be getting the scope on Home Depot and it worthless contractors and not to buy anything from you but go to Lowe’s instead. I will also tell them to read reviews on Home Depot because you gave a lot of unhappy customers around the country wY more than Lowe’s. Again you have 24 hours to remove and credit my card. Than I’ll start charging you a storage fee.

Sincerely

Algirdas Talis
A PISSED OFF CUSTOMER

20

You advertise that you give Veterans discounts. But you don’t mention only a few select kind of Veterans get those discounts. I find that it false advertisement at its best. The definition of a true Veteran is one that served honorably in any branch of the United States Armed services and was honorably discharged. I went into your store today in Lake City, Florida to purschase a Garage Door opener and have it installed. Went I went to the register I’m sure you can guess what happened to my discount. I DIDN’T GET ONE!!!!! Shame on you!! I want you to fix it and tell the people on social media that you apologize for dening all Veterans that which they truly deserve. Yes admittedly I had still purchased the item. But I will not under any circumstances purschase another thing from your company ever again until this is resolved. Now I know why your customer rating sucks.
A PROUD VETERAN!

20

The Home Depot in Green Bay only gets one star, and that is for the quality and reasonable prices of their merchandise. As far as customer service goes, it is a definite zero! On March 3rd, we bought a Maytag dryer. We filled out some paperwork which we were sent home with a copy of. Delivery was expected on that Friday, which they said they would give at least a half hour heads up before they arrived. My husband and I both had to work, so we arranged for my daughters 18 year old baby sitter to come to the house. Well, Friday came and I got a phone call just as I was punching in from break, I answered it, and it was the delivery driver Trevor stating he was only 5 minutes away! So I called the sitter quick and told her to get over there. Any ways, the delivery guy later texted me and told me he was unable to get the old dryer out, and that there was no way the new one was going to fit. I was at work so did not receive the text until about half hour after the fact. He decided to just leave the dryer there, even though he knew there was absolutely no way this unit would fit, unless we remodeled that section of our house. He told me I had 48 hours to return the item if it ended up not working out. So when I got home, I called Home Depot. The first time I was on hold for a not joking, 10 minutes. I hung up, next time was 5 minutes and someone picked up and tried paging store manager, waited another few minutes, until Sue got on the phone. I told her the situation, and all she could say was that she had to speak with her manager about it, and she would have to call me back. So, 45 minutes later, Sue calls me back, rude as can be, and states that there is absolutely no returns on appliances. That they are "special orders" and special orders are non returnable. I asked her how is a dryer a "special order", it wasn't like I had it special made just for me, it is a dryer... I told her that if my husband or I would have been able to been around, we would have denied the order, but the sitter and driver were both unsure what to do, so they left it. Fridays apparently are the only day they deliver to my area, which is not a great day for people that work full time. She then snapped at me and said, well was your sitter at least 18?? I said yes she was. then she asked if the dryer was removed from the box. I said yes. My daughter told me that she never saw a box, that when they unloaded it from the truck it was not in the box. Also that the sitter took a towel and dried the top of it because it was wet from them bringing it in. She told me that we should have received paperwork stating that there were no returns, which we did not. We did receive one that states special orders may have a 15% restocking fee, which again I don't see this a "special order" .Any ways, I was not getting anywhere with Sue, except very upset with her poor customer service skills, So I told her I would just have my husband call when he gets home. At this point, I am just done. That night, after work my husband goes over there, and speaks to the Store Manager Josh. He said that we should have been told by the sales associate, and signed a piece of paper stating that there are no returns. I sent a copy of all the paperwork in order to my husbands phone. Josh stated that there was a page missing. Well that was all we received. Josh ended up making my husband upset and he said a few things he probably shouldn't have, but quite honestly, I don't blame him.
That night, I texted the delivery driver and told him that there was absolutely no way that dryer was going to fit. He agreed and said he felt bad for even leaving the unit behind. He said he would have his office schedule a pick up for Tuesday, and I would receive a confirmation call about it on Monday. I asked how do I go about getting refunded, and he said his office would take care of everything, that I had nothing to worry about. This made me happy, because he had very good customer service skills, and finally it seemed like we were getting somewhere. Monday rolled around, and by 5:00, I didn't receive a phone call. So, I texted Trevor asking him if they were still coming Tuesday, and if not if there was a contact number for me. He never responded. I looked at the paperwork he left behind, and found his offices number. I called it and the man told me that they have nothing logged for a pick up for me. He told me that all returns have to be through Home Depot, that they do not handle any of that. So at this point, I knew I had to do something else because I was getting no where besides upset.
Here I sit with not only our old dryer in our house, but a nice $700unit sitting by our kitchen table that we can not use. All I want is a full refund, and for the dryer to be picked up, so I can move on and get a dryer I can use. I have never been so upset with such all around poor customer service.

20

I purchased a refrigerator from Home Depot on 2/24/19 that has an ice maker. Today, 3/11/19, l was informed by your employee when they arrived that I must remove all items from the old one first before installation could begin. I didn't understand why we couldn't just move the old one to the side so my stuff could stay cold and transfer the stuff in my old one to the new one once the installation was complete. It took me over 30 minutes to remove everything and find a cooler to hold the frozen stuff. I was soaking wet with sweat by the time I completed this task. Then, I was informed by your employees that they didn't even know how to turn off the water and bleed the water line for the icemaker and installation, and I was going to have to do that too. Your employees were there to do the least amount of work as possible and still get paid. I was LIVID! I told them to take the refrigerator, and I will request my money back. Home Depot did not hold up their end of the deal. I feel violated. I took the day off from work and lost a whole day of wages to get my new refrigerator. I don't know that I have ever been so angry to tears ever in my whole life. Now, I have to wait until Friday to get my money back. I was told when I purchased the refrigerator that your employees would know how to install the line for the icemaker. I was absolutely lied to my face.

20

I was in the Home Depot on the morning of 3/11/2019, in Wilkes Barre, PA. I asked a women employee in the window/door dept for help with selecting concrete for a project. She made a call to get me help and never gave me a status if someone was coming. I waited five minutes and no one came. Frustrated, I left and went to Lowes. Your employees at the Home Depot in Wilkes Barre need a lesson in customer service.

20

I started on a remodeling of my kitchen last August. The first step was putting down new vinyl flooring which was purchased at Home Depot. The vinyl planks were delivered and left on a palate in my driveway. I asked the two guys who delivered them if they were not supposed to bring them indoors. They said they were not. I put a furniture cover over them to protect them from rain, but the great fluctuations of temperature and humidity at that time of year caused warping. When the installers hired by your firm began to install them, they would not hold together. Thus, all new flooring had to be ordered. This time the planks were brought in the house and approximately six weeks later the same guys came and installed the flooring.
The next step in the project was cabinet installation. You company delivered the cabinets and put them in my garage. The cabinet installers hired by your company came from French Lick, Indiana (3 hours one way) to install the cabinets. They saw them stored in the garage where there is no heat. The cabinet installers told me that Thomasville would not honor the warranty on the cabinets if the cabinets are not acclimated to the room temperature for at least 72 hours. Thus, some men from the local Home Depot came and moved the cabinets indoors. During this time period there was an inspection made to be sure there were no missing or wrong cabinets. The guys from French Lick made another trip to install the cabinets. They were able to install most of them, but there were parts missing. Thus, they could not complete the job. The parts missing were ordered, and the installers from French Lick made another trip. They charged Home Depot more than the original contract. Your company ate most of the $1600 extra. But, I had to pay $600 extra. This was totally wrong on your part to charge me for this. But, by this time we are well into 2019, and I still do not have a completed kitchen. The installers came for this third time, but still were not able to finish the project because of pieces missing. So, I still do not have my cabinets completed.
All new appliances were originally ordered from Home Depot around Labor Day, but because the cabinets were not ready they could not be delivered. You only keep an appliance order in storage for a certain period of time before the order is cancelled. This is what happened, so I had to reorder all appliances. The refrigerator, stove top, and dishwasher were delivered, but the oven-microwave combination was backordered. This was in January. The backorder was to be until February 8. February 8 came and we got the message that they are still backordered until March 8. March 8 came, and we again got word the oven-microwave combination is backordered until April 12. This is totally unacceptable.
Jamie from the local Home Depot (Marion, Illinois) is trying to locate the oven-microwave combination that we ordered, So far we have not heard from her.
I cannot have the electricians that I hired finish connecting all appliances until we get them. This has been the worst experience I have ever had with any company. I am going to devote my time on my days off from work as a pharmacist to try to get this project completed. It has been seven months since we started, and we still do not have a kitchen. I still will have to have a drywall person repair the drywall, paint and install the backsplash. This whole project has been a nightmare.
Please call me to help me somehow. My cell phone is 618-889-2340. My home phone is 618-993-2294. I live at 116 North Chamberlain Drive, Marion, Illinois 62959. All of my dealings have been with the Home Depot here in Marion, Illinois. George Trammell, the cabinet designer with the Home Depot here in Marion originally designed our cabinets. He should have told me that I needed a contractor to coordinate everything.
As it stands now I am out over $25,000 , and I still do not have a kitchen. George either retired or got fired. A lady named Jamie is trying to help us now. But I think we need help from a District Manager perhaps. Please call me. Thank you.

Sincerely,

Byron Corzine

20

I work for a company that delivers to many Home Depot locations. Your store in Falls Church, Va., seems to only have receiving hours from 2pm to 5pm. This not only makes it difficult to schedule deliveries, but almost impossible to service other customers in that area at the same time. As a distributor, we can not work with such a small window to make deliveries. I will continue to shop at other competitors.

20

On 2/16/19 I purchased a dryer from HD on Sunset Blvd.in Lexington SC. I was refused the 10% military discount. Mgmt. advised me corporate won't allow it. Since I purchased most of my appliances from this store (check computer) I found this regrettable I checked at Low's who was definitely ready to give me the 10% discount for the same dryer, for the same prize that H:D charged without the discount.
I am in the market for additional appliances and surely will consider Low's.

HD lost a good customer, friends and family

20

i wanted to return a lawnmower that no longer starts. I bought it exactly one year ago, and was surprised after all the money i have spent at your camarillo location they would not let me exchange it. My wife and i were very disappointed.I would like to know if there is any way to satisfy me as a loyal customer, or should we shop at a competitor. Thank You

20

I went into the Home Depot store in Capital Heights, Maryland to purchase appliances. My sale associated was Tom who was very pleasant and efficient initially. I bought a refrigerator, microwave, and dishwasher. My problem started with the delivery of the products and the rude statements made. I cancelled the entire order and asked for a full refund. Tom tried to process but had to ensure that all items were processed back into the inventory. I made seven trips to the store and had a very unpleasant conversation with the store manager Ashley. She was short, non-responsive and uninterested. I asked her why my refund was not processed and she advised that it was done incorrectly to begin with. I was promised that the refund would be processed promptly to no avail. It took me nine trips to get this rectified and asked for some sort of compensation. She became very irritated and called her manager for a $25.00 gift card that was to be mailed to my residence. To date, I have not received the gift card but more importantly I was extremely disturbed with the rude manner in which she conducts herself. I will never step foot in that store again.

20

back in december homedepot online offered fence for 10.75 a section when i call to place my order just so happen to be out of stock so what that said i was told that when the fence come in i would still get it for that same price welllll guess what now that the fence is in stock homedeopt tell me that they can not sell it to me for that price i need to pay 36.00 for it now .been trying since dec 28th to get this fence every time i call in i doc my notes @ home time/date who i spoke to the customer service dept is not worth getting my blood pressure up all they do is try to talk circles around you they did nothing to help me also every time i ask to speek to someone higher then yourself to help me im told im the highest there is i really dont hope so for homedepot good but i believe so with a customer service dept like that i would rate you a -0

20

Ok where do I start the manager that they called treated me like I stole the bits I purchased he's name is Adrian he works at the store in upland California advisely he thinks I stoled the bits he has no right to be such a asshole to me.i show him what door I came in and even a worker said they saw me bring the bits in the store this is bullshit the manager refuses to give me my bits back he said I can't wait a hour for till he looks at the camera I've been here waiting for a long time all ready..

20

My husband purchased a Maytag dryer on 2/16/19 ( Invoice # H4286-65966 was to be delivered on 2/21/19 ,well the dryer came and the men who were making the delivery said it would not fit going down the stairs to the basement after measuring the box it was in and not the machine itself ( we already measured the old machine and stairway before going to the store to pick out the dryer ) so they put the dryer back on the truck without opening it and returned it . So my husband George age 79 went back to the store to get the dryer redelivered and he had to repurchase the machine again Invoice # H4286 - 66327 and we had to wait another week to get it delivered 3/2/19 which was canceled due to snow now again we have to wait another week (both my husband and I work during the week till 5:30 so that only gives us the weekend )If I knew it was going to be this difficult to deliver a dryer and remove a old one I would have went elsewhere ..We should not have to wait 20 days for a dryer that was in stock because of the lousy delivery services..This will make us think very hard about purchasing anything again from Home Depot..
George & Sherrill Sadowski
Home Depot Store 4286 Johnston RI

20

I ordered windows on 1/18/19 1131.01 ord id h6661-229106. the guy taking the order was real good, he said 3 can be delivered to my house, the other 2 I would have to pick up. ( I do not answer my phone to unknown numbers, as there are to many spammers ) I received a message 2/1/19 on my phone from the delivery guys, gave them a time they dropped them off. now two more weeks go by and I have not heard from your company, so I call to check status, they say we shipped them back because we could not get a hold of you, WHAT???.... so I ask for a manager, Nancy claims she is a supervisor and yes we sent them back, oh boy I was mad, she said she would reorder and have them sent to my house. yea, thank you Nancy... well 2 week later (today) 3-1-19 I call to check status and was told they are here? WHAT? I said, Nancy said they were shipping them, she said oh let me check....(hmmm something is fishy....) she comes back and says she has to send me to the frt desk....I wait, the phone rang for at least 3 min, I told my wife let me go talk with Nancy. I drove to van nuys home depot where they were ordered and asked for Nancy in customer service, well the teller said she is not in today let me find another and walks off with my invoice, i wait what seemed like forever and went looking for her, she said im waiting for a supervisor.. oh my I was pissed I asked for my paper work and left. well before I got to my car I decided to go to the windows desk, and was greeted by the guy who ordered them, he said he sees no notes, he could reorder them.....oh boy I had to get otta there rite now ……..came home and wrote this letter sooooooooooooo what on earth can you do for me? you are the best deal in town and I feel like I never wanna step foot in another home depot …………does any management care about customer service? where are my window's? please respond... my phone number is 818 219 7960.. please leave a message with a good return number.. email flyntone@aol.com

20

The online order is terrible with extremely slow delivery. I placed online order on Feb 13, the estimated delivery was Feb 25 to 27. The actual delivery was March 4....Imagine that...The customer service was awful. When I called for slow service, they claimed there is nothing they could do and there is nothing wrong with their process. I will never order from Homedepot any more.

40

I’m writing this letter to complain about the service or lack of in repairing my Homelite 2700—PSI 2.3 GPM presser washer. On January 23, 2019, I dropped my presser washer off at your rental department to see why it will not start. The service man informed me that it would be a week and a half before he could get to it. No problem. I went back to pick it up after receiving a call that it was ready on January 30, 2019. I paid a total of $79.13, 20.00 dollars deposit and $58.85 when I picked it up.
I tried to start the presser washer after I returned home, with no success. I called Home Depot back at several tries to start the presser washer. I finally called Home Depot, and the service guy told me it might be flooded. Let it set, and try to start it later.
On February 6, 2019, at around 4:00 p.m., I brought my presser washer back to the Home Depot (1919 Wells Road, Orange Park, Florida to have your service man see why It wouldn't start after he said he had fixed it a couple of weeks earlier. I took all the gas out of the tank to transport it to the above location. The service guy asked me if any gas was in it, I told him I took the gas out of the tank for transporting it to their location. He said he'll take a look at it. I walked around the store and purchased several items. When I return, the service man told me I had water in the gas. Let me back up here. When he claimed he fixed it the first time, he was talking so fast; I forgot to ask him to start it up. I put the presser washer back into my car.
He showed me some gas in a plastic container; and said water was in the gas. I could see the difference in the two substance in the plastic container when he shined to light on it. Because he was fast-talking, and at that point, I was so disappointed, I didn't know what to do. I don't see how water got into the fuel being that I took the gas out of the tank. He wants to charge me another 79 dollars to repair it. I wasn't satisfied with the first repair he claims he had corrected; I don't think he understands the lifetime value of a customer. Can you please look into this situation. I feel like I've been hustled.

David Williams
6613 Arancio Drive, West
Jacksonville, Florida 32244
C 904-254-7230

20

On February 13, 2019 at around 4:00 p.m., I brought my presser washer back to the Home Depot (1919 Wells Road, Orange Park, Florida to have your service man see why It wouldn't start after he said he had fixed it a couple weeks earlier. I took all the gas out of the tank to transport it to the above location. The service guy asked me if any gas was in it, I told him I took the gas out of the tank for transporting it to their location. He said he'll take a look at it. I walked around the store and purchase several items. When I return, the service man told me I had water in the gas. Let me back up here. When he claimed he fixed it the first time, he was talking so fast, I forgot to ask him to start it up. So I put the presser washer back into my car.

He showed me some gas in a plastic container, I'm sure it was water I could see the difference in the two substance in the plastic container. Because he was fast-talking, and at that point, I was so disappointed, I didn't know what to do. I don't see how water got into the fluid being that I took the gas out of the tank. He wants to charge me another $59 dollars to repair it. I wasn't satisfied with the first repair he claims he had performed, I don't think he understand the lifetime value of a customer. Can you please look into this situation. I feel like I've been hustled.

David Williams
6613 Arancio Drive, West
Jacksonville, Florida 32244
C 904-254-7230

20

I placed a special order for blinds on 9/6/18. It was the first time I ever heard the word valence return. When I came home and looked at my existing valance returns, I knew there was a problem with my order. The next day I called the store and spoke to someone in the blinds dept. and explained that although I was ordering inside mount blinds, some of the 3 of the windows, aside from the one on the door which would be outside mount, would need valances with returns. This is because the depth of those windows isn't quite deep enough for the blinds so they stick out some. I emailed pictures as Home Depot staff requested and then I waited for a call back that same afternoon as promised. That call never came so I sent another email the following day. 3 days later I received an email and was told that valance returns were added to my order. I responded by telling the staff member that I wanted my returns glued. She told me the installer would do this in my home. That sounded odd to me so I emailed her on 2 occasions to confirm this and she never replied. I decided I would wait until the installer came. About 2 weeks later, I kept receiving calls from Home Depot that my order was ready for pick up. I thought this was odd b/c I chose installer pick up when I ordered and thought I had paid for this service. I tried to call for a few days but no one in blinds ever answered the phone. So, I stopped there one night after work to see how large the boxes were and if I could take them home myself. When I arrived, no one was in the blinds dept. I was told they were all at a training. I explained by situation and a staff member went into the back to get my order. He came back with 2 rather small boxes and said it was my order. I questioned that by saying I ordered blinds for 6 large windows and didn't think the order would fit in two small boxes. He said I can open them and check if you want. I said yes please. He sliced one open, looked inside and said yeah, there's 6 in there. I said OK but still doubted his answer. I stopped at the customer service desk on the way out and expressed my concerns to the girl working. While doing so, I looked in the box that the staff member, Daniel, told me contained my order and saw that all that was in there was 1 valance!!! He flat out lied to me. Moreover, the woman at customer service said this was only 2 of many more boxes. Customer service called Alicia, who is the "fixer" of installation projects. She took me back to her computer, I explained the whole situation with the valance returns and forwarded the pictures I had sent to the first girl, Lauren Trush, who told me that the valances would be glued by the installer in my home. Alicia clarified that "glued valance returns' are produced in the factory and come out as one smooth piece. So, Lauren, whether out of laziness or ignorance, also lied to me.
Alicia was confused by the situation with the returns but she was able to determine that night that the returns Lauren ordered were not going to fit.
It was my suggestion that the installer come back out and measure again so we could get all the information that was needed and get this rectified quickly. She told me she wanted to talk to him first. The next day I was told it was decided that he would do the measurement when he came out to install the blinds and the valances that didn't need returns. He came on Saturday Oct 20th and told me he would forward the report with the correct measurements to Alicia that day. I contacted her on 10/24 after not hearing from her. On 10/30 I emailed her again. That night she sent an email with the new valance order. I sent one back to her to correct the new order b/c she only had 2 new valances ordered when I needed 3. She also had them listed as outside mount when they were supposed to be inside mount. She then sent an email saying that she ordered the new blinds and valances and was it ok to Fed Ex them. What new blinds? I had to ask b/c I didn't need new blinds just the same 3 corrected valances. I also told her NO on the Fed ex and wanted her confirmation that the installer would pick them up. On 10/31, I also had to correct her on the number of valances needed and again ask for installer pick up. She said she would correct the new order a AGAIN. On 11/1/18 I asked her to send the new order so I could make sure it was correct and again asked her to confirm she wasn't sending them Fed Ex. After receiving the new order on 11/1, I had to correct her AGAIN that these should be INSIDE MOUNT valances. I asked a 3rd time for her to confirm these would be picked up by the installer bc I didn't want them sent via Fed Ex. On 11/5, I had to send another email asking this same question b/c I had gotten no response the other 3 times I asked. Then she told me I would have to pay for installer pickup. At that time, I had to remind her of all the trouble I'd had with my order so far and that I felt Home Depot should be covering the installer pick up. She said OK. Yet, on 11/14 I got an email from Home Depot saying the valances were being shipped to my address. So,I emailed her again and asked why I was getting this email if she put it in for installer pickup. I was told not to worry, that the installer would be picking up the valances. The 2nd install was scheduled for 12/15.
So, Dave the installer comes with the new valances and as he's putting them on, I realize that even after all the emails I sent to her, they were WRONG AGAIN!!!! Like I told Home Depot at least a dozen times, the valances with the special size returns were supposed to be "glued returns" meaning that factory puts together one smooth piece. The valances the installer was putting up were not glued by the factory, but came in 3 separate pieces. When looking from the side, you can see the separation of pieces. The installer said he would tell Alicia at Home Depot and I also sent her an email that day. She emailed me on Monday the 17th saying that the store would reach out to the vendor that day. 2 days later I emailed her again b/c I had not heard back. On 12/20, she emailed saying that they spoke to the vendor and had made the special order for 3 new valances with glued returns This order was supposed to be done correctly two months prior.
She told Home Depot would honor a 10% refund credit one the order was complete due to all the trouble I'd been thru. This was nice but didn't seem like quite enough given the amount of time I'd wasted going to the store, emailing her back and forth to correct her work, getting up and waiting for the installer for 4 hours on two separate dates. I was willing to let it go at this point b/c I didn't want to waste all the time I'm wasting by writing to you now.
After they placed the new order, I set a new install date for 2/11/19. I wait another 3 hours and 45 minutes for the installer until I receive a call that he was going home sick and couldn't make it to me. I rescheduled a 3rd install date for this morning. 2/23/19. I again got up before 8am to wait for the installer and was relieved when he arrived by 8:15. He snaps on 2 of the valances and then tells me that the 3rd one was done WRONG AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The return length was made too long. I don't understand how that happened since there are two identical size windows that these returns were needed for and the other one was the correct size. I've emailed Alicia at the store again and the installer says he will send her the report so that the correct size can be reordered AGAIN. Then I can wait for the 5th time for the installer. It will be the 4th time he'll come to my home to complete the installation of 6 blinds. This process has been absolutely ridiculous! I may have been offered a 10% refund credit (i'll see it when I believe it) but I can tell you with 100% certainty that I will never use Home Depot for another installation project again. The incompetence is unbelievable! It seems as if Alicia never listened to me, read my emails, knew how to use the Home Depot computer system, checked her work or really gave 2 hoots about whether my project was done correctly. The only way 10% is appropriate for this situation is when used to describe the amount of effort put in by Home Depot staff.

40

Hi
I've been a loyal customer for many years. But your store in richmond ca. has a problem and its getting worse. Many latinos are using valuable parking spots thru-out your lot all day long and not buying anything. They are either looking for work or selling mangoes and oranges. The place is a zoo. They block the walkways around the entrances, throw trash on the ground, and harass valuable customers as they approach the store . They hang out in the lots sitting and standing and block empty parking spots because they won't move. Trash bags hang from the trees in the parking lot where trash builds up from them. They can be seen pissing between the cars in the lot also. I won't let my wife go there and shop by herself anymore. Your security used to keep them out of the parking lots but I guess management there doesn't care anymore. If this doesn't change I will boycott your stores and tell my fellow contractors to do the same. Our vehicles are getting broken into right there in the lot.

20

Went on website and saw that if you ordered $45. It more that you could get free delivery to your home. So I placed an order and it totalled $60. I chose to have it sent to my home address so I would not have to drive the half hour plus each way. After completing the order i was sent a confirmation regarding my order. I saw that only 2 of my items are being sent to my home address and the other items were being delivered to the store I didn't want to drive to. I called to cancel the order two order twice and was told that the 2 items that were being shipped to my home could not be cancelled, some of the items that were being shipped to the store were cancelled, however a couple of store bound items could not. I would have to wait for them to be delivered to the store, call the store and cancel them and then wait for a refund. Last time I will ever purchase Anything else From Home Depot. !!!. When I called about cancellation the call advised to hang on after speaking to a Rep to take a survey. Both times I waited over 2 minutes and nothing. I guess they know if they don't disconnect the customers will eventually hang up and their Crappy service won't be judged

20

I have been a customer of home Depot ever since the store opened in Westerly Rhode Island, I spend over $10,000.00 per year in the rental department alone. On Thursday February 14 2019 I rented a dump trailer for a 24 hr period. We took the trailer to job, loaded and went to dump, the electric hoist went up only half way due to weak battery, had to unload concrete and broken block by hand. The trailer has a solar powered charging system so we went to job ,loaded trailer and went to dump,no power for dump cylinder. So we had to get a truck and jumper cables to get it to work.

I returned to home depot in westerly RI to see if they would change battery and be on my way back to work instead the tool rental supervisor had me unhook and put towards the sun ,saying "its solar charger and is weak due to bad weather, go inside and we will take care of it. Well I go inside and wait 20 minutes and the sales associate says he will be in to see what he can do , I replied you can refund me my money because the tools do not work, at that point he said the store manager would come down to take care of situation,
In the meantime ,another 29 minutes the rental supervisor come up and accuses me of making 4 runs with it because the GPS said so and also suggested that I overloaded it.1) I made two trips both unable to unload, 2) I have rented this piece of equipment more than 7 times this year and know how to load.

After 45 minutes the store manager Felix shows up, Attempts to intimidate me with glaring stares I will not be intimidated by anyone I told him to stop staring at me in that fashion and forget it and I will pay for it, And it has not even been 4 hrs He did not say one word to me, he continued to stare and then tell the associate to charge me $42.00 and walks away, NOT ONE WORD DID HE SAY TO ME.
Im sure you can review the video and make up your own mind.

Me and my company will no longer do business with Home depot,We are cancelling our charge cards as well as our employees and all Contractors in the area that i will share my experience with and lets not forget socual media, Home depot is there to help us work on compleating our projects not hinder them. Those were the last words i said as I left your store for the last time.

A very unhappy customer

William Barber

Westerly RI 02891

cretedog2@msn.com

20

I am writing about a Home Depot policy that is, in my opinion, unfair to the customers. I purchased an Electrolux Washer/Dryer (over the phone from California) for my daughter in Austin. As you know, the purchase includes delivery & installation. I admit the purchase was a year ago, but my daughter hasn't spent much time in her apartment. The washer recently began to leak, and the dryer vent is clearly not hooked up properly, as her apartment steams up and "stinks" when in use. The units are still under warranty, so my daughter called Eloctrolux, they promptly came out, but told her the units were "installed incorrectly, the dryer shakes because it was never secured to the washer--(they're stacked))--the dryer vent is not installed correctly, and the constant shaking coud be why there's a leak." She then called Home Depot, and they sent out the company contracted to install--they would'nt touch it because it was "outside the 30 day period." As a building contractor for 40 years, I'm very well versed with these kind of issues. I agree that in most cases, if there was no leak for 30 days, one can assume the installation was done correctly, however, it's possible that the leak was a very slow drip, and took a long time to show itself, or perhaps the Eloctrolux technician is correct and because the dryer was never attached to the washer, the shaking caused the leak. That said, it's pretty obvious the dryer vent is not secured properly. Maybe there's a bad hose, or washer. Bottom line, as said, the Electrolux technician said it was installed incorrectly. We paid Home Depot to do the install, but their policy won't allow them to guarantee their work if over 30 days. As a licensed contractor, I am responsible for everyone I hire for 10 years if that employee or sub contractor does something incorrectly. So as it stands now, my daughter has to pay someone to un-install, and then re-install, when it's clearly Home Depot's responsibility. The customer service people I talked to admitted that this problem has occured before. I called a local appliance store--they said if we would have purchased the appliances from them, they woud've sent someone out to fix the problems immediately. This is clearly unfair to the customer. Please respond at your earliest convenience---
Thankyou,
Jerry Isaacs
(925)360-6074
mrandconst@aol.com

20

It takes 20 to 30 mins for someone to answer the phone. Then they ask you twice what did you say. Your service is terrible and it is a wonder you are still in business. Even when you get to someone thay transfer you two or three times before you can even talk. What a disaster for Home Depot.

20

My complaint is with your delivery service they to not want to do their job. I have made three (3) purchases since September 2018 . Each time it was some made up problem. This time I purchased a washer on February 2, 2019 . Measurements were made correctly before purchase delivery person try to say they weren't returned product. I had a professional contractor do my measurements to make sure they were right said there was no reason my should not had been delivered. Already had two washers before , also a dryer that was delivered from your company. As a senior and long time customer it has caused me an inconvenience not once but twice. My space is 27cu ft.

20

rented small compressor an floor nailer in Bloomfield CT. Jan 29 2018 ..compressor waqs rented damaged cause as I brought it home an turned it on the on lever broke ........ Brough it back UR employees put it in the on position an gave back 2 me.. Finished the job, brought it back, was told I owe $300,00 dollars for negligence...What I can't understand is WHY U WOULD SELL A INSURANCE THAT CAN'T HELP U IFSOMETHING IS BROKEN...I BOUGHT INSURANCE AN IT'S NOT REVELANT ,SO WHY SELL IT AT ALL? OFFER THE OPTION TO COVER THE EQUIPTMENT UR RENTING .. SO BASICALLY I BOUGHT AN INSURANCE FOR NOTHING . IF I BOUGHT AUTO INS I HAVE OPTIONS INCLUDING WINDSHIELDS TO COVER ME IN AN UNFORTUNATE INSIDENT .U SHOULD DO THE SAME AN NOT BURDEN UR LOYAL CUSTOMERS WITH THIS BULL SHIT ..SHM IF U BUY INS U THINKN UR COVERED.....THIS NEEDS TO BER BROUGHT TO THE ATTORNEY GENERAL OFFICE OF MISLEADING PRACTICE.. CHANNEL 30 NEWS WILL GET A COPY TO LOOK INTO

20

I was at Home Depot Barnes rd North Conway n.h.today 2/6/2019 after spending over $250 dollars my wife and I stopped by service desk to ask a question about the policy of matching a competes price. The girl at the desk said it would be up to the manager,he said the item was not the same and my wife showed him the picture from Lowe’s and his store he kept diving me differant answers and I asked if he was going to honor the lower price thr clerk stated to write the order and when I asked for the military discount he said I couldn’t, get that I asked where in the store was a sign not giving the military discount I finally had enough of his shit and I told the clerk to stop writing the order the store help in great but th manager is full of himself I hope that you will address this mangers attitude

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