Home Depot

i have been trying to resolve a paint issue with store 8454 since 11/08/23 .Spoke with customer care who issue a complaint n0 34324950 and stated someone would contact me within 24 hours. no contact as of today .

Trash. Utter Trash. If Home Depot won't help you fix the issue then file a chargeback with your credit card company. Just a preface but I just wanted to make it clear that I never write reviews good or bad unless it is written to help someone but this was REALLY BAD.

I spent $4800 for a brand new top of the line Washer and Dryer including installation. The installation guys arrived and started working on removing my interior garage door to complete the install. 45 minutes into the installation, one of the install guys came running into my home shrieking "OPEN THE WINDOWS, OPEN THE WINDOWS! WE FORGOT TO TURN OFF THE GAS!!" Me, panicking ran through the house opening all of the windows. We exited the home and waited for 20 minutes. We entered back into my home once the threat of death…

Dear Sir,

My mother, 87 years old, had wood laminate floor installed due to her hardship with her walker on the carpet. We had installed, however, one year later, the floor in several areas have separated and we are afraid the my mother’s walker would cause her to fall with her walker. The areas are in her hallways and she, off course, is always walking through there. The store is in Lihue, Kauai.

An inspector from Home Depot came and said, yes, the flooring is defective. We have been working with home depot their managers and so far, no phone returns or emails. They are always out on vacation, or in meetings. They said she will give has ten cases, but we would have to pay for the install. However, My mother’s point is if was done right, the separation should not be an issue in the first…

I am a Black Senior Citizen on a fix income. I wanted to refresh my home after 15 years ago so I chose Home Depot and they USIG for flooring. I feel Home Depot and USIG took advantage of those facts and they did not have to provide quality work in my home.

It has been a total nightmare to get quality work and resolve the bad job. On 07/26/2023, I entered into a contract with Home Depot for kitchen and foyer tile. Home Depot uses USIG for their installation in Flooring. I selected the tile and grout over the phone where the grout looks like a dark gray but ended up being a light color.

Due to continuous issue, I file a BBB complaint and the Executive office gave me 2 different Home Depot Gift Card. Then after I was told to go into the store make the payment in which I did. I went into the…

I will never order any appliance with Home Depot ever again. I am having the worst experience. I ordered Dishwasher from Home Depot with deliver and installation on Sept 18/2023. Now it’s October 2nd and still waiting for installation. They delivered the dishwasher, but when it comes to installation it has been a nightmare.

It supposed to be installed when delivered.

First time they did not install it because “the stop valve was rusted” . The second time they sent a plumber, but he didn’t do anything and left with in 2 min of arrival. According to him “the main water valve was not working”.

I got my own plumber and fixed all the issues. I still have to wait 5-7 days for installation. They are sending incompetent technicians. They just look scared and do want to touch anything. I am…

I placed an order for 4 items and I received an email that one of my item is in and I have to pick it up by November 19th. I didn't pick it up and the item was cancelled on November 20th.

I received an email that the second item, in my order is ready for pick up no later than November 25th. I will not pick it up so it will be cancelled on November 26th. I have not received a pick up date for the other two items in my order but when I placed the order the last item had a possible date of November 27th.

when the item will be ready for pick up. Do you really think that I am going to make 4 trips to Home depot to pick up my order! The same thing happened on previous orders. This is a lousy way of doing business!

I have been a loal customer of home depot since they have opened.Not anymore after today i will go 1000 miles out of my way just to not have to buy from your business again.Iam handicapped and went to check out .I was in customer service so was going to check out there which i always do since getting injured years ago.I was quickly told by T.J that this is not a check out quite rudely to the point i was all most in tears.(not the way to treat an eldery handicapped person not to mention he imbarised me in front of the whole store.Im sure im not the first .He needs anger management .Only feelings hurt this time,maybe worse the next time

John Phillips Now known as a lowes customer. .

Home Depot uses USIG for carpet and tile installation. HomeDepot do not take the tile to check with customers after paying for service. Usig do not treat the very good installers right so the installers they are using are the bottom of the barrel.

Therefore, the customer installation is very poor work. Initially, USIG installed tile in the kitchen and the installer did not put enough grout in the seams. Whenever I would go into the kitchen, I would trip over the tile. I tried resolving the issue but their Houston General Manager would talk smart to me.

General Manager need the soft skills to deal with customer because he think he’s doing the customer a favor although they’re paying for the install. On 09/11/2022, they sent the same installer that took the tile from my home and messed up…

Could not find item. No one in any isle to help. Went to customer service. Had no idea what I was talking about. Looked up on hand held and gave me an isle. Went and looked and found nothing close to what I was looking for. Store was a mess.

Whom ever is manage should be ashamed!

I've been looking on line for a tool chest and cabinet combo. I found on your web site,, Husky 27 in. 11 Drawer tool chest and cabinet combo in glossy gray. 00 ( special buy item ). I visited the east wichita ks. store.

The customer service person said that they didn't have them nor does any of the other Home Depot's. I was also told that I couldn't order it on line either. So my remark to the customer service person was so its a false / fraud add.

They told me yes it was probably a fraudulent add item. Kind of just a drawn you to the store item. The store had many red and black Husky 27 in. tool chest and cabinet combo's exactly the same as the special buy item except for the color.

They would not sale one of those to me for the same sale price. WHAT A RIP OFF... bad business customer…

Went to the Pontiac Michigan Home Depot to purchase cement, asked cashier for someone to help load th 8 80lb bags, a worker came up and said, "oh I can't pick those up!" and started to leave, I said, can u please help me and the worker said " y can't u load it yourself?" I told him I have a heart problem and he said, " then u shouldn't have come alone!!" The manager ended up helping but wasn't very happy about it.

I am writing to discuss a complaint I have with service provided by your business. I went to Succasunna home depot to buy toilet and other thing as usual on August 6, 2023. I found the one that I wanted to but it wasn't on the floor. I asked for help.

A older employee came and told me that he sees 8 toilet is in stock and he will look for it. He was taking a long time and I saw another younger employee near by so i asked for maybe he can help the older employee to speed things up.

He wasn't willing to help and told me that even if the computer says we have it but if I don't see it on the floor , they don't have it. That was that. He didn't help and walked away.

A long story short, the older employee fount it but it was on the top of the shelf. He told me he will have to ask someone to…

Home depot sent my carpet install estimate via email with exp date of 8/7/23 When I went into store to pay on 8/3/23, they told me that the coupon, which was never mentioned before, had expired. Said exp date was for estimate, not coupon.

Said coupon was generated by the computer incorrectly. How ridiculous is that. Won't ever deal with them again.

I purchased a replacement hose nozzle that is crap. They sent me a request to rate it and nothing worked so I could not tell them how shitty the product was and how much I think I will go to Lowes only in the future. Thanks

Order a water heater online when i received it and unpack it it look like someone drop it. on the bottom it has a big dent in it For last couples of days been on phone to get home depot to take it back What poor service.

Order a kitchen suite on November 27,2022 and was told we would get them on January 14th. Now a month before ordering thses appliances the glass top stove we had cracked and could only use one burner. So on January 12th we get a call that says our order got pushed back to January 31, 2023.

They all finally showed up that day, and the delivery driver damaged all 3 dorr of the fridge bringing it into the home. So the fridge was refused. The night before this our old microwave decided it did not want to work anymore so we were happy the new one was there.

So we plugged it in and it sounded like crap, like a fan hitting something inside the machine. I did complain about it and was told to call the delivery company, which I did and they sent me to samsung.

Now samsung only wants to send a tech…

We purchase appliances during your black Friday sales and our delivery was suppose to be Jan. 6, 2023--the four appliances came and three were damaged so bad the drivers had to take them back. The only appliance we have is our Fridge, so we have been without a stove and microwave and dishwasher now for almost an additional 30 days--I am a Disabled Veteran with special dietary needs that I can't eat out every meal or afford to eat out.

I have certain foods I have to cook but can't because we are without stove now since January 5th when we got rid of our old stove. The delivery company gave us a "maybe delivery date of 1 Feb" they never contacted us to confirm and my wife was in a meeting and couldn't leave and I was at the VA hospital since we never got a confirmation on delivery.

This is…

7 cubic feet Over the Range Microwave in Stainless Steel with Air Fry, Model # PVM9179SRSS, AKU # 1007480801. Today is the fifth promised delivery attempt. As of today, it has been four weeks since purchase, and no delivery. If it was me, I would fire the sorry asses of these delivery persons.

I gave my address as 1820 N. Monroe Street. They claimed my residence appears unoccupied. There are two of us living there, one of us full time. After the first failed delivery, I gave instructions for the delivery persons to knock on the basement windows to the left of the front door.

Please remedy the situation immediately. Thank you.

My husband and I own and operate a plumbing company out of Fayetteville NC. We have been a faithful Home Depot customer since we opened our doors. We only use and operate Milwaukee tools so we have always chosen Home Depot over Lowes and such.

This past Christmas we went to Home Depot and spent $4000 just in Milwaukee combo kits for our employees. 2 of those same employees went out of there way also to Home Depot and bought my husband and I a M12 Milwaukee saw.

We use the M18 tools and fuel only. This evening we took that same tool (without a receipt because it was a Christmas gift). We went to customer service and asked for them to return the M12 tool in store credit because we were going to put that amount towards the M18 saw because that's what we use.

Online it says they are able…

I can't even begin to tell you on 100 or less.i spend through my customers $60 to $80.000 a year,and I can't get help loading .they pull my orders wrong.give me quotes then won't honer them.im too pissed to keep on.i am pulling my business,and taking it elsewhere.home depot Cordele ga is rediculois

We bought Samsung Bespoke refrigerator way back in Sept.2022 but until now HOME DEPOT has not delivered a complete product. 1 panels is still not installed and we’ve had multiple phone calls, in person visits to the local branch but still unable to fulfill your responsibility to deliver a full product. We also filled a complaint to your complaint department but as of this time the panel is still not installed

Husband and I wanted a security door. We ourselves had to pull out the boxed doors to see them and then we had to load them ourselves. Also bought plywood. Husband 75 years of age, me 70. Between seven to ten employees walked by us as we did business.

Not one asked to help us load the items we were buying. Is there a reason for this? What is your policy regarding customer service???

Purchased a complete kitchen appliances 6k. When they came to install they didn't install all but refrigerator said they couldn't. Store sent out escalation team a week later same thing. Store manager Derek wouldn't take me call or care less.

Now I'm stuck with appliances in my garage.

Robert Anderson 701 Myrtle Avenue West Islip, NY 11795

January 12, 2023

To Whom It May Concern,

On July 29, 2022, I purchased a HOMELITE 17 inch Gas Curved Trimmer for $129.00 at Home Depot located at 1881 Sunrise Hwy, Bay Shore, NY, 11706. During the following month, I used the trimmer twice. I was successful using the trimmer the first time, but I wasn’t successful the second time. The bumper head would not release the trimmer line. I did not have success when I tried to do it manually. On September 5th, I brought the trimmer back to the Home Depot to get my money back or exchange the trimmer for a new one. The Home Depot representative stated that I could not get my money back nor exchange it for a new one since I purchased it more than 30 days ago. He stated that my only option was…

Placed order for a door keep getting run around about being installed I've called Manager at store still no solution shedculer will not call me back

I purchased a water heater on or about December 22, 2022. The water heater after, having checked with City Public Service 3 times, found my water heater control box to be broken, thus leaking gas! When I contacted the store where I purchased the product, the assistant manager, Andrew, was of no help at all, so I called the 800 #.

I finally had someone answer the 800 # who spoke English. She then asked me to tell her the problem and thereafter, she left me on hold and then transferred me to Susan Cantu, (Evers Store), at the Home Depot in San Antonio. She was helpful.

I take great exception at Home Depot outsourcing their calls to foreign countries, in particular those who are misogynistic and hard core patriarchal. The guy was rude, and I had to repeat myself several times. In addition…

I have an appliance for a return its been in my basement for a few weeks. Ihad many appointments for pickup and no one came to pick up the appliance. I need it out of my basement soon as possible

I purchased a Washer from Home Depot on 11-11-2022 and still have not received to today on 12-28-2022. When the washer was delivered to my house the delivery man who had it dropped it and dented and scratched the washer.

The claims department told the man that I could not keep the washer. Call upon call and even a trip to the store directly and I still do not have merchandise nor my money, which I requested be returned to me.

00 has been sent to my account. Home depot is drawing interest on my money and holding me back from another purchase with a different vendor because they have not returned my money. Rediculous.

I order a LG refrigerator and the your deliver folks said they could not get in my kitchen door. They did take the frigid öff the truck can and measure the doors and said did not fit. I have gotten a 30’ samsung gas stove no problem and washer and dryer no problem.

My neighbor said these same two guys told her the same thing. My friend she they told her the same thing. They all went around the corner to Lowe’s they deliver each house hold with no problem. You would think someone in the Corporate Office would check this Delivery Co out.

And ANOTHER THING WHILE IN THE HELL I HAVE TO WAIT FOR YOUR DELIVERY PEOPLE TO TAKE THE APPLIANCE BACK BEFORE I CAN GET A REFUND. THIS DOES NOT HAVE SHIT TO DO WITH ME. I SHOULD NOT HAVE TO WAIT TO GET MY GOD DAMN MONEY.

I WILL NEVER EVERY BUY ANOTHER…

It is 12/23/22, Batavia NY. There is a travel ban throughout the county due to low visibility, high winds (up to 60mph) snow and freezing temperatures and the Batavia store is staying OPEN? Is that not a safety concern for your employees??

My complaint is with 2 cashiers at the Home Depot in Houston, TX on FM 1960. This has happened to me twice. I was going to the self check out line and there were 2 cashiers standing back away from the lanes talking with another African American man so I walked past them to the self checkout lane behind the people checking out.

When they were done I started to checkout when the cashiers started yelling at me. I turned around when they yelled “he is next in line”. Talking about the man they were talking to 7 feet away. I said I didn’t know they were all standing so far away.

They they said yes he is. I said I was sorry and went over and stood by them. Then one women said to the other can you believe she just walked right over there and cut right in line? I told them I’m sorry I thought the…

I ordered a clothes dryer online from Home Depot because of their delivery time was short and I needed the machine.

First I was emailed and told that my delivery date would be pushed back from Dec 19 to Dec 20 with no explanation as to why. Rescheduling my plans I stayed home on the 20th to wait for the delivery within the 24 hour window that they gave us.

My husband also worked from home. At 10a I checked my email to see that 'We're sorry we missed you' and immediately called customer service. I was told that the driver had been to my home at 9:30a and had called my contact number and was told 'this is a wrong number and do not call it again'.

I then learned that the number the driver had called was similar to mine but incorrect. I have an account with Home Depot and am a frequent…

My Husband did an on line order at the Home Depot on Circle Drive in Saskatoon Saskatchewan, this afternoon when we arrived to pick it up it was not ready they asked what it was we had ordered when we explained what we had ordered and how we wanted it cutting they told us that they’d get it ready right away and to wait under the awning at the lumber entrance.

After waiting in the car for a half hour the worker came out and asked that I went inside to tell them exactly what I wanted after my husband had already explained this. We had ordered a piece of styrofoam 96 inches by 24 inches and we wanted it cutting into three pieces 32inches each.

Now to me that’s not rocket science but if an employee cannot figure that out then you are hiring the wrong people. I’m definitely going to think…

My daughter got hired at Homedepot 4 months ago. She has a open schedule but they only giving her a 4 to 10 hours out of the week, she way passed 18 years old. She said she asked for more hours only to be slap in the face with only 4 hours the next week.

why hire someone to play with their time?

83 Pick up from store #4284 Westerly, Rhode Island. Item arrived after Nov 28 This item is large so I needed to get a trailer and help for pick up. I went to store #4282 to pick up my purchase on Dec 10.

The item was found on a small pallet with one end sitting on the wet ground. When the employee picked up the box with the lift, the end of the box on the ground was wet and frozen to the ground.

The contents of the box were all over the ground. Some parts were lying outside of the box on the pallet. He continued to lift the box and drive the lift. While he was driving items in the box were falling out onto the ground.

At this point I refused to accept the item in this condition. The person at customer service said they would reorder a new one and would attach a note stating not to leave…

I used to like Home Depot a lot, however; recently I realized that Home Depot will sell anything involving Disney but won’t sell anything in stores that is religious especially for Christians. I wouldn’t care if I saw Buddha’s, anything involving Judaism, or most any other religion. So why is Home Depot so ashamed and worried about offending people about Christianity?

I called to cancel my order,of a side board buffet,within 24 hrs of ordering on line. They said they couldn't cancel,because it had been shipped. Upon ordering it, it did not say assembly required. I have called 5 times to get a resolution,on line number. Customer service is awful!

I'd give them a zero,that was not an option. I got hung up,lied to,told me what I wanted to hear to get me off the phone. I will never shop Home Depot again!!! I came home to find ups stickers by my back door.

I've been hauling the 95 bld boxes in and outside on my front porch,via what the call center told me. The 1 I spoke to this am said ups will be here Dec 7th. It's Dec 5th. I thought finally someone listened an told the truth.

I was proven wrong again. I hate home Depot,Lowe's will be my go to store.

I am a veteran that tried to sign up for a military discount online; the site told me I was already signed up. I went to the store and was denied my discount.

Customer service sucks the black employees are rude and the employees run off good paying customers security and other black employees complain about parking on side of building say fire lane and no fire or problems like that older customers want to load big bags of soil a big loss for store heavy products and too expensive to top it off

I had my windows and door installed through Home Depot services . Door had 10 year warranty in 2020 The glass insert of door came out I reached out to Home Depot no help pandemic is going on . This year after repeated request they escalated and.

Instruct area manager got involved in July 2022 it’s November no resolution they keep killing time and don’t respond worst experience ever …. Never recommending or using anymore .

Continuing issues at Mountain rd Home Depot in Pasadena md I have been a client for 35 years and still receiving terrible experiences at this store No inventory poor communication Orders not being fill Lack of customer service I have spoke with everyone at this store from the manager on down nothing works There are a couple hard workers at this store this is not a direct attack at any employee this is directed at management and above It’s sad I have spent hours in this store trying to get help on products that are supposed to be in the store and after I waste my time I find out the products were not even in the store I have wasted thousands of dollars in time at these stores and

not one employee has done anything to better these situations

On August 28 I purchased a stove /oven at the Home Depot in Ellsworth, Maine. This was for our daughters new house. The purchase went fine. My daughter setup a delivery date. This is where the problem started. She explicitly told them that the time would need to be in the pm after 3:00pm.

When they returned from work that day, they found a note saying they tried to deliver at 10:00am. She immediately called and asked why they tried to deliver. She was met with not a good customer experience. No one seemed to care.

I called and received the same. She setup another appointment and no one showed up? She called again, received some kind of excuse. She had taken off the day to be there. (NoPay). Once again very little cooperation. Again a delivery appointment was setup.

This time her husband…

Ordered a new fridge on Oct 20 It only got delivered Oct 31 Paid for removal Was told the older smaller fridge was too heavy to remove and that another guy was needed So they leave the old fridge in my dining room and tell me they will pick it up whenever I schedule I now have to call back to Home Depot and set a new appointment but when I do call I’m told the soonest appointment is not until November 9th How does this make sense

Store # 4707 Could not return 2 windows still in the original packaging. I have a Pro account that states I have 365 days to return items, but the store manager said I only had 90 days. I feel that my loyalty to Homedepot is being thrown out the door after many years of continuous purchases.

It doesn't seem fair to small contractors like myself, that spend a lot of money in Homedepot stores and get treated this way. I've personally seen others return windows with no problem, but for some reason I don't seem to matter as much.

Could be because I'm a minority Contractor, Its a sad place to be in America. Tides are shifting and you will need us more than we need you, we will not forget. Thanks for nothing!

Multiple days in a row (3) Days have attempted to come to Phenix City and purchase a piece of plywood and have it cut down so I could bring it home. On Saturday I waited in line behind 2 other people having wood cut down.

Once it was my turn, the associate left to help someone else, told me he would have someone else help me, then after an hour of waiting, no one even came back cause no one was certified to run saw. Then today, I go back, and the saw is out of order.

People are busy, but as much as wood is costing now, people like me have to manage every dollar and every day I have to find wait, is another day I can't finish my jobs and cost me time and gas driving.

Good afternoon, I wanted you to know about what a terrible experience I have had dealing with Home Depot on my custom blinds. I have spoken with multiple representatives and at least two supervisors, but mistakes continue to happen and no one cares or is willing to make it right.

Bottom line, with all the issues I have endured and time (literally hours)waisted calling in and trying to get the situation resolved talking with and explaining to multiple people over the past three months just to continue to have mistakes made. At a minimum Home Depot should have price matched the blind that was most recently cut the wrong size causing an additional delay (third time). This is not acceptable.

When I made a specific request to get an email address or physical address to write to (requested…

When are you people going to get somebody that knows what they're doing in this store you charge more and more for stuff and yet I've asked for people to help me find one light bulb and not one person will move their ass to go help. Your employees are no longer worth crap I don't even know why you have them there.

This is the home Depot in Davie. Fire them all I'll work there I know how to run a crew

My complaint is regarding Home Depot Extended warranty department. I filed a complaint on the 9th of September, they gave me a repair man out of Houston, who want answer his phone. and has lied to me and had me home 3 days waiting on him and he don't show up!

I call Home depot and they lie!

Bought a fridge online and the item is damaged. Not up to the measurements detailed in the information about the fridge. Had a large crease on the top and side. Tried to refuse order, but the delivery gentlemen did not speak English.

Not able to communicate due to language barrier. I tried the local store. They did not want anything to due with this order stating it was bought online, they don't have the ability to make a return. I am through trying to talk to someone because No On In Your Staff Has Any Abbilities To Preform A Refund.

I am not rich I don't even live a comfortable life with the fixed income I am suppose to live on. This has taken a toll on my bank account and me. I am madder then THERE IS NO ONE TO SPEAK WITH....

I WANT A FULL REFUND

On August 21st I ordered gutter screens from Home Depot. I received an email later that night that the order had shipped and would arrive on August 24. Promised delivery date, status still showed order had shipped. I called Home Depot and after they investigated wrote the following, "Thank you for your recent order with The Home Depot! The Vendor has determined there is an unexpected shipping complication , your new order ETA is 9/5 under Fed Ex tracking XXXX" Today is the 5th and looking at Fedex Tracking info shows that they have not even received the package. The customer service representative I talked to assured me that the package will be delivered today. I would post images of the emails, but order numbers and tracking numbers would be visible.

I would welcome a response from the…