Home Depot Complaints Continued... (Page 2)

My husband and I purchased an LG WM3700HWA washer on Tuesday, January 29th at the Home Depot Store in Greensburg, PA. We were told the washer would be delivered today (Feb 1). The delivery men showed up around 9:45 and although our driveway was plowed they would not come up the driveway because the truck was so large they would not be able to turn it around. My husband took his pickup truck down the drive way so they could load it on the back of his truck. They loaded the washer onto his truck, he brought the truck up the driveway and upon removing the washer from my husband's truck to bring it into our home the delivery men dropped the washer. They inspected it, and it was dented on the side and the front panel was bowed out in the center. My husband called the store in Greensburg and a washer cannot be delivered till Wednesday, 5 days from now. No apology was made.

Our first question is, why would Home Depot send out a truck to a residential area so big it cannot be turned around in someone's driveway? My husband was a plumber in business for himself and has fairly large delivery trucks come up our drive way that are able to turn around.

Secondly, I know these washers come from a warehouse in Sewickly which is about 30 miles from here, so is it not possible to have a smaller truck make a delivery the same day that this occurred to satisfy a customer which I might add has spent quite a lot of money at Home Depot stores in the last 10 years or more? I have a laundry tub full of wet clothes because my washer broke Monday Jan.28th and now no washer till next Wednesday Feb 6th?

And last but not least, what discount is Home Depot going to give us for the inconvenience your delivery men have caused us? Our laundry room is on the second floor of our home. We had to move living room furniture, furniture in the laundry room, lay down coverage for the carpeting so it wouldn't get dirty and now we have to move this all back and go through this again next Wednesday!

It is literally IMPOSSIBLE for me to get in touch by phone with our local Home Depot in Torrance. I called and waited at least 15 min., then asked my husband to hold on a I had things to do. We NEVER got a pickup. I want to buy a $5000 PLUS walk in bathtub with jets. I was told to call 1 800 430 3376. Absolutely NO assistance from them. Finally today, I asked to speak to the store manager, but was told I would have to seek to an assistant. He. in turn, said I could always speak to a manager. NOT TRUE!! The Dept. reps NEVER pick up the phone. They most likely are out of reach. Can you imagine how frustrating this is to any customer? Look at our account--Leo Neveux. We have spent thousands and thousands of dollars over the years. We are 83 years of age. When we built an apartment on our R2 property, just about everything came from the Torrance store. TELL ME HOW DO I GET IN TOUCH WITH OUR LOCAL HOME DEPOT DEPTS. I truly believe you would consider some type of consideration, be it in immediate response or discount in addition to our military discount. PLEASE call me at 1 310 326 7411. Hopefully, you will correct the frustration when trying to call the Torrance Home Depot.

Customer service at this store is not helpful or cooperative. I purchased a Sam Sung microwave on December 16,,1918
Was delivered 12/20/18. Used it on 12/24 did not heat up. Repairman came 1/2/19, said to call n ask for another microwave. ( I had a service contract that I paid for on it.)Was told another purchase was needed $412 before it could have receive another one.
The money would be credited back, I have called several times going back n forth with customer service Home Depot. Was told today that it will be credited to me by 1/30/19. I had planned to purchases a refrigerator, washer n dryer n stove. They just lost my business. Was not offered any incentive to purchase again.
Thank you j

Vet discount not given at Home Depot. Picked up 111.95 worth of material at Home Depot in New Smyrna Beach, Fl on Monday 01-21- 2019, went to check out and asked for Vet discount, was told that was not offered to regular Vets, unless wounded in service, or still active duty, than they showed me a plac card with a bunch of Vet identification cards on them and asked if I had one like those. I said no I only have my drivers permit with the V for Vet on it and I have my VA identification card. They said that wasn't good enough that I was only a regular Vet and didn't count. I said well, somehow I avoided getting my ass shot during my service, and there isn't too many 74 year old active duty out there, I will go to to Lowes where this isn't an issue and they recognize and respect Vets that have fought for this country and served in the military. And that's what I did leaving the material setting there and demanded a refund which I got from the service desk. Going to Lowes I got the very same items, plus a pint of stain, and gal of vinegar cleaner, and a box of cleaning pads for a total of 95.00 buck. I had no idea you prices were so much higher than Lowes.. Home Depot should be ashamed of themselves for decimating against any Vet, no matter what their status. A Vet is a Vet period, if they have put their service time in, (in my case, 7 years with Honorable Discharge, 2 letters of commendation for over and above duty), they should be given the discount same as Lowes policy. I can assure you, I stepped in Home Depot for the last time and I am posting this on FB and writing my local paper rant section. Of course the only thing that matters to Home Depot is that extra 10% from VETs THAT DONT COUNT.

I find it disgraceful that Home Depot has a new policy of not giving a veteran a discount on their purchases. These men and women fought and died so you could have your freedom and your rights. I will no longer be a customer of Home Depot since they treat our veterans so horrendously. The manager at your Sprague Avenue Home Depot in Spoke Washington is another example of a horrible business practice. He denied this veteran of a discount and stated it was new "company policy." I think you should fire that young man and make him an example of what customer service "is not."

I found Home Depot to be extremely rigid when it comes to returns. I had a Christmas gift that I returned to your 16121 N. Dale Mabry Hwy. store in Tampa, Fl. Since it was a Christmas gift, I didn't have a receipt. The store gave me a store credit for the amount of the product so that I could buy what I wanted. The product that I wanted was only available on line so I asked if they could order it for delivery to the store and I'd pick it up. I'd pay for it with the store credit. They said that I couldn't do that which totally dumbfounded me. I can't use this store credit for on line or at the store to get what I want. I can't believe that a retailer like Home Depot could be so non-user friendly. I've called twice and stopped at the store twice with no satisfaction. This is a $107.00 item and I can't seem to get it through Home Depot. I guess that's why people buy on line in the first place.

Hope this helps for future frustrated customers of Home Depot. I'll think twice before choosing Home Depot over Lowes or Ace.

Home Depot installed a roof on our home and the warranty is still in effect and we have serious issues. I've called and talked to a representative but no one in the last 30days has come out. The roof is causing problems inside the house as well. I've sent them a picture of the problem still no one as reached out .Sarah Moore is our contact person and we have not heard from her.

I have been waiting a few weeks for a manage to call me back. I ordered 8 crates order # WA46818605. They were to be shipped one day, when that day came nothing. Not an email ,call, nothing . I called and they said it will a few day. That day came and nothing . I called again and they stated they weren't sure . Meanwhile I lost the job I was working on because I missed the service deadline ($1500 Recordation fee). The bad apart about losing this job is that she has large jobs that she always have business. This was a great opportunity for my small business . I knew I could count on Home Depot ,but as we can clearly ,see I was wrong. After a few days of calling the home store and them saying the product was still not in . I called the 1800- where they advice me it was . I got to the store . it them an hour to find (not their fault) because we are were looking for crates and we received copies of crates . I immediately started crying. I was in shock along w/ the staff. The picture on the website was extremely deceiving.

we had a roof put on by home depot the warranty is in effect we contacted the right people the problem is serious and they never sent anybody out after we talked them there excuse was it sounded like a structural issue the contractor replaced boards so if its structural its on home depot talking on the phone and making assumptions and not coming out and seeing the problem and not honoring the warranty

I went to Home depot to secure installation of a bathtub and tub surround in my home. I previously had Home Depot install a shower in the same bathroom but now need the bathtub reinstalled. The Home Depot representative took my information and scheduled an installer to contact me within 24 hours. After 15 days and no contact from an installer, I went back to the store and tried the whole thing again. Another person rescheduled the appointment and assured me that I would receive a call within 24 hours. After another 10 days and no call I went back to Home Depot only to be told that they didn't install bathtubs. I would greatly appreciate someone who cares to contact me and help arrange my bathtub installation. I cannot explain my level of frustration at this entire situation.

I ordered a GE Dishwasher during Black Friday sale 2018- dishwasher was not available for delivery until 12/21/2018- right dishwasher BUT WRONG COLOR delivered. I contacted store where purchased- manager will exchange dishwasher but will not honor Black Friday price ?? Home Depot sales associate placed order for wrong color and I am expected to pay additional 100.00 for replacement ?? Store manager was useless- arrogant/rude and not willing to help at all. Appliance manager said best she could do is give refund on wrong color dishwasher. She agreed to have dishwasher picked up but could not provide pick up date ?? She told me she would email me a copy/proof of refund- she did not do ?? I am very disatisfied with what I experienced with Home Depot and will share my displeasure with other potential customers of Home Depot if this is not rectified. All of the Home Depot employees were not truthful.All 3 told me different details etc..I have never had a problem like this before with Home Depot nor for that matter with any other store. My Name- Joe Adameck-- 10104 Plum Rd. Wattsburg,Pa. 16442-- 814-572-1403-- Please respond to me as to why this situation occurred. Should have been easy fix- exchange the right color for wrong color dishwasher at SAME PRICE.

Home Depot Store Location-- Lakewood NY. 14750
Store Manager- Chris Kunkle
Appliance Manager- Kathleen Julin
Associate who place order- Phil Roche
** All 3 of these employees should be reprimanded

In October of 2018 I ordered flooring to be installed I placed the order at the Kingman Arizona store in person. The lady that took my order said she didn't work in flooring but would take the order anyway. I asked how much was charged for installation and she said she didn't know. OK. She told me someone would call to come and measure a week later I called to ask about when I could expect someone to come measure. Then they set the appointment. This is the first prompt I had to give this store to do its job. After the measuring another week went by. So I called. I could hardly hear the girl on the phone. She said she could go over the order over the phone and I said ok. Well I couldn't hear her as her phone kept going in and out. I kept telling her I couldn't hear her. Then she says "you are not being kind???". SoAll of a sudden another lady picks up another phone and then I can hear. So it was all very confusing. So then I just said ok well I will come up. When I got there about 7 hours later I was greeted by several employees in flooring. I found out they expected me to come there and yell at them or something. And I said I did not mean to be "unkind" I just couldn't hear. I should have taken my business else wear at this point. However, Home Depot is one of the only stores in town to provide this service. So I sit down with an AWESOME employee, Queenie. We get the order done and pain for. I was told that the install would be December 19 and 20th and that the flooring would need to be delivered 3 days before install to acclimate to the house. I was also told I would receive 5 transitions and the quarter round. And that the quarter round would need to be painted and dry prior to install. That was fine. So I leave. I don't hear anything AGAIN. So I call the store to find out exactly when the flooring would be delivered. They said that someone would call me. No call for a week. I call back and they tell me it will be delivered on December 15, 2018. GREAT!!! Mean while I have total hip replacement surgery. Friday December 14, 2018 I get a call from Brenda. She tells me that the guys will deliver it tomorrow and they will call before they come. She also told me they could not find the transitions. And I said thats ok as long as we get the quarter round. Because it needs to be painted and dry prior to installation day. And she told me yes the quarter round would be delivered. Saturday December 15, 2018 the guys come and deliver the flooring. NO quarter round. So I call Home Depot and explain the problem. And the girl can't figure it out. So I said you guys have white quarter round in the store. And she says "yours was special order". And I said you have quarter round in the store. Then she puts me on hold. Comes back and says "we are going to have to cut it and send it in a pickup truck" And she was fretting over it. And she asks ME "what is the longest wall you have?" And I got really frustrated at this point. And I said "you have all the measurements of my home, do your job and look it up". And I hung up. I was so annoyed. This is not rocket science. I owned rentals and I had flooring taken out and put in ALL the time and never experienced such problems. So my husband went to the store. So they figure out that they will deliver it on Sunday morning. And they do and we don't even have to paint the quarter round???? I was told on Saturday that they would have to search the store on Monday for my transition. I was fine with it. No call. The guys show up on install day and my husband has to go to Home depot to ask about the transition. He comes back and tells me it was never ordered. So now they have to order the transition and then the guys have to come back and install it. I know WAY to much about this order. I am the customer and I was expected and had to do the Home Depot employee's jobs for them. I am praying and praying for Lowes to come to Kingman. I have called their corporate offices and told them about the inferior service at the Kingman store and they are very interested now to come to Kingman. Hopefully you will be able to close this store and all its problems in the near future. So I am a very very dissatisfied customer. Especially just after surgery having to prompt your employees to do their jobs and before Christmas. I am a disabled Veteran and there have been times when the cashiers could not figure out how to give me my discount. I have other night mare stories I have experienced and heard about this store. But this time I spent $4,000. And to get treated like this is very bad customer relations. Cause you know I will tell everyone I know. The guys are here installing if that doesnt go well I write another email.

Merry Christmas and Happy New Year

Jean Ann Daniels
907-231-1974
1933 Roland Court
Kingman, AZ 86409

Ordered a washing machine in store on 11/29/18 the rep was so confused and somehow entered the wrong phone number delivery couldn’t call to tell us the time and day they were coming out so just showed up. We weren’t home but if he would have pushed the doorbell I could have answered it and been there in 5mins.
Phone number was fixed after first complaint received a call for second delivery window. No one showed or called. Was told the machine was damaged and they had to wait for a new one. Another week later and a third schedule and no one showed. I’m so done with Home Depot. Lowe’s is across the street.

The problem started when I purchased three shades and two were not cut to the correct length. I should have measured them before leaving the store. I thought the employee would have double checked for the correct measurement before handing me the product. When I returned the shades the following day the store was not busy at all. There was only one person working in the shade portion of the store. I was waiting for the shades to be cut again. The person working in this section of the store was dealing with a woman who was purchasing carpet. After 20 minutes of waiting the employee in this department of the store told me it was going to be a bit longer. She further informed me the other person who works in that department was on break. After thirty-five minutes I went to customer service and informed the person working there of my situation and asked if a manager was available. I thought after waiting for 30 minutes the person on break would return to work. The person in customer service was not helpful. She attempted to contact someone on the phone. I asked her if there was anyone else in the store that would be able to cut two shades. After waiting another five minutes with no contact or assurance I would not be waiting any longer I decided to leave.

As I waited I noticed there were many employees just standing around, not doing much. I find it hard to believe that a company with the stature of Home Depot would not operate more effectively and efficiently. Further, I also find it hard to believe that managers would not be trained to avoid such circumstances. When I went to customer service I asked if there was a manager available to cut a shade. At the very least the managers of the store should be able to assist a customer when such a situation as this arises. The woman at customer service never responded to me after I asked if a manager was available. My take on the situation was the employee in customer service contacted a manager. The manager didn't want to be bothered and told the employee at customer service to wait until the one employee was done with the other customer or the other employee was off break. Again, I just want to reiterate the importance of looking at the number of employees not doing anything as I waited for thirty-five minutes.

I have had to wait for service in the past. As a customer I don't mind waiting when things are busy, employees are not available, or other circumstances exist that justify waiting.

There are two reasons for this complaint. One, to let someone in the position of caring know about what I encountered. Two, to be able to speak with an executive from Home Depot. I have a Master's degree in Management and Organizational Leadership. I believe I can be an asset to the company. If possible can someone in professional development or an executive in the company contact me?

Eric Peterson
(860)808-7970
petersonej2000@yahoo.com

Recently went to the HD in West Seneca N Y to purchase carpet. The salesperson Sharon was very helpful and listen to all our needs and wants, we scheduled an appointment and thought we were all set. They came to measure I told them exactly what we wanted totally ignored our requests? We picked out a 15 foot wide carpet because in that room we did not want a seam they gave us a price for a 12 ft carpet with the seam in front of door(good ie of this whole experience) Told them they didn’t have to remove a thing room would be empty, they put a $75.00 charge to remove a bed? I have floor area of 23 square ft and they need 37 square ft to cover it, told me a lot of waste.
I expected the price to be different than quoted at the store but a $800 more is high. If I would have known that there was such a lack of communication between each person I talked to I would have never wasted so much time.
I paid $35.00 to have HD try to get more money from me!
I would like to hear from you if have time, I am an avid HD shopper and very disappointed.
Thank you
Thomas Smith

I went to the H.D. store and looked at water heaters. I was told to call a certain number they gave me to have it installed. Fast Water Heater Company came to my house, took measurements, and quoted a price. After the job took 6 hours plus 40 minutes of paperwork, I got the itemized bill showing the purchase price for the water heater was DOUBLE the price in the store, extra charge for one stair, extra charge for looking in the crawl space, and a charge for 6 ft of pipe when only 3 inches were used. They overcharged me $1,100 and are only offering to refund me only $218. When I said I was complaining to Home Depot, the repairman said Fast Water Heater IS HOME DEPOT. I was told by someone in Home Depot Corporate that this company is sub-contracted and NOT Home Depot. Home Depot is responsible for who they hired and I want the $1,100 refunded immediately.

IF YOU GUYS COULD HANDLE MY PROBLEMS WITH YOU DELIVERY IT WOULD BE GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1- DAMAGED GOODS

2-LOST TIME

3-DAMAGED HOME

4-TIME LOSS FROM MY JOB

MY NAME IS LOUIS HANNA I LIVE AT 32 BRAMAU CT. BERLIN NJ 08009 MY # IS 856-882-9539 .
I DONT BELIEVE ANYONE WILL REACH OUT TO ME ITS BEEN A RUN AROUND FOR SOME TIME NOW.
MY NEXT MOVE WILL BE THE NEWS STATIONS AND SOCIAL MEDIA. I DONT WANT TO GO THIS WAY BUT YOU DO FORCE PEOPLE THIS WAY. I WILL GIVE YOU ONE WEEK. THIS IS YOUR LAST CHANCE.

THANK YOU,

BEAT DOWN AND NOT DEALING WITH THIS WELL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Purchased a new stove guaranteed delivery Friday.... Delivery man fell delivery cancelled will not deliver until 4 to 8pm day before Thanksgiving!!!!
I am 100% disabled vet.. what happens if stove doesn't work or delivery man falls again.. This is a joke when HD does not hire a delivery service org, with the manpower to cover emergencies or call outs there is problem with your organization. Looks like someone who knows nothing about second sourcing risk assessment only cares about $ and not the impact of meeting delivery dates should be replaced or maybe the customer doesn't really matter.

disabled vet thanks for your service

I spend more than $150 g a year in your stores trying to save time I have 1 of my helpers return items we did not need I got store credit just fine
The only problem is that I cant spend the store credit what is up with this shit so I have to pay my help to go back and spend it. I think I will do this and at the same time I will walk around the store and push stuff off the shelves and brake it to make up with my extra cost I will have to do double so it hurts you more thank you

Incorrect parts were 'manufactured' for the thirty two inch storm door specifically made (manufactured) for my home.
I ordered through the Home Depot Store located on Niagara Falls Blvd, Amherst, New York. I prepaid just under twelve hundred dollars for two thirty six inch doors and one thirty two inch door, the cost included installation.
The installation was subcontracted to 'rfinstallations'. Contact - 'M. Barrientes @ rfinstallations.com' ! Doors were installed by Robert Simmons representing 'rfinstallations'.
The vertical side parts for the thirty two inch door were 'manufactured' (each) one inch short. It therefore leaves a small opening at the bottom of the door, on each side, through which the weather (snow) can be 'blown in'.
It was a month before the doors were (recently) installed. It begs the question 'will I have to wait another month before the incorrect parts are removed and the correct parts installed ?'
I have yet to hear from anyone associated with Home Depot regarding the 'situation' being corrected in a timely manner.
Michael G. Mulawka , Nov 16, 2018 at 5:40 PM

I am a Vietnam veteran and have a complaint about the Home depot store policy, which now prevents me from getting the 10 % discount on my purchases. The store personnel tell me it is because my Veterans Hospital I D card does not indicate that I have a service connected injury and therefore do not qualify for the discount. As I said above, I served in Vietnam and was exposed to Agent Orange, a follage killer. as was used extensively to better expose the Vietcong troops . I now have many health issues due to exposure to that agent orange, which the Va hospital is constantly treating me for, and I generally feel bad and have to take many meds on a full time basis ,because of my expose to that product. However, I was lucky enough to get home with all my body parts in tact, but over time many health issues have developed, although the Veterans Administration does not recognize them as service connected injuries. I think this is very unfair and I now will no longer be able to shop at the HD store here in Sevierville Tn. That also means I will now be shopping with my local Lowes store for all my building and project supply needs, as they give all veterans and military personnel the 10% discount. I feel Home depot should review that policy, and consider treating all Military personnel the same as Lowes does. I hope your stores will consider this issue and make the change back to the way it used to be at the HD stores. Thank you for your consideration in this matter. SSGT Clyde sims US Army retired. Sevierville, Tn. 865-908-0470

I went to the home depot store in East Hanover NJ asked an for some help about plumbing supplies and wasn't really helped much other than what aisle they were in. I went to that aisle and didn't know what I was looking. I became frustrated and left. I went to customer service to speak to a manger. Bob arrived, I explAined the situation to him. We went back to that section and he called for the specialist and the same guy arrived Nick arrived that basically blew me off. I didn't want his help , left and took my business elsewhere. I called and spoke to an assistant manager Sam twice sent several emails, with no response. I don't know if this is the way home depot handles their complaints, but in my line of work as a public servant, I most certainly didn't not. A disgusted patron

I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.

Approx one month ago I purchased 6500.00 of deck railing from the H Depot location in Placerville Ca. I went to the resister to pay at which point I told the clerk I was a veteran and asked if I would get the 10% veteran discount. He said yes at which point I informed him I also had 1800.00 in H Depot gift cards I would like applied to the purchase. He called him supervisor to assist with entering the gift cards properly at which point she asked to see my veteran ID. I showed my discharge paper(DD214) which she did not believe was proper ID so the 10% discount would not be given. I asked for the store manager who asked if I was military retired. I told him I served 4 years (73-77) and was honorably discharged. He referred to a Home Depot military retired printed guideline and said unless retired I could only avail myself of the discount on certain holidays. I believe they were the 4th of July, veterans day, etc. I paid in full at that point. All the HD staff were polite, professional and apologetic.
I owned a small business for 37 years in Sacramento (Burketts Office Supply) and one thing I learned fairly early on was not to allow something we were attempting to do to enhance the customer experience to end up a negative in the clients eyes. I think you may want to consider taking a look at your guidelines regarding military discount and simplifying them to where it does not end up confusing for wither your staff or the client.
You can reach me at 916-607-8520 if you would like to discuss further.
Randy Mael

Never have Home depot do installs in your home! They are the most unorganised company I have ever worked with! They make you pay upfront for everything, then they wont call you and you have to constantly contact them to get answers. I bought over 10k of services from them in the last two months and it has been a roller coaster. When having my counter top installed, they told me they would have a plumber hook up my sink and tap at the end and when I came home from work to no sink to use, they told me they could send a plumber in 2 days for $300 lol. Not to mention the mud left on my couch and the glue all over my cupboards I had to scrape off. Then when I paid for my back splash install and didn't hear from anyone for quite some time, I had to contact them many many times and they kept telling me to wait for the installer to call and make the appointment. Eventually with my help, they realised they messed up the entire order, made me come in again and pay an additional $500 that they missed and then I had to wait forever to hear from someone again. When I went to pick up the install order, they thought my order said 30, instead of 38 and were missing tile. I told them I was not coming back here again and to drop it off at my house when its ready, for the install was in 2 days. As I walked out of the store with my items, I was stopped and asked for a receipt which was not provided to me. They would not let me go because they thought I was stealing and made me wait 10 minutes while they contacted the front desk to make sure I paid. VERY EMBARRASSING AND UNPROFESSIONAL! AND THEN! the day of the install, which I just knew was going to happen, the installer tells me that they gave me the wrong plastic holder and not enough grout. So I spent 30 min on the phone arguing with them to deliver these items ASAP because I had to go to work. Of course, I was late for work. NEVER AGAIN! And you think they would compensate you with all the money your spending and all the time your wasting helping them with their job and driving back and forth. NOPE! Their staff needs better training.

I am a veteran and was just refused the veteran's discount at your Marple, PA store. In the past, I would just show my PA driver's license with it's veteran's designation. This time I was told that is no longer effective. So I left my intended purchases at the counter and drove over to your competitor, Lowes. They had no problem giving me the veteran's discount when I showed my PA driver's license.
If this is a policy of Home Depot, it is insulting, especially right before Veterans' Day.
What is your policy regarding PA driver's license with a veteran's designation? That is, does this entitle the bearer to a veteran's discount?

M. Micciche November 5, 2018

To whom it may concern at Home Depot,

I can’t tell you how pissed PISSED OFF I am with Home Depot!!! I’ve been shopping for a trailer and couldn’t make the purchase by October 31 because there were important details needed to be ironed out with the thing I was going to put on the trailer. I worked things out with the object I was going to trailer and pretty much new which trailer I was looking at before that, the end of October, but it was November 2 now and the interest free coupon had expired by two days.

The picture is this: I had already picked out your trailer, worked out the 18-month interest free and formed it into my budget. Problems with the object I was going to trailer were nearly finished, but it took another day or two. So I found this other offer Home Depot sent me for 10% off OR 3 interest free options however the cost brackets were much different, higher is what was different. I had to spent much more to get 18 months interest free. So back to grinding out a new budget to see if I could do this new wrinkle. I am pushing it but decided to get the trailer. After spending a lot of time trying to find which stores near me actually had the trailer, I found that Penfield did have one (1).
Off I go only to see it was very weathered, wood floor planks checking and splitting, and rusted metal over quite a bit of it.

More time spent now trying to find another store who has the trailer, Victor has three (3). Now traveling from Penfield to Victor. After looking at them and deciding on one I went inside to purchase the unit. I asked at the Customer Service desk, there were three women in attendance, just how the interest free program worked, and we exchanged examples, and all agreed: the Total purchase price divided by 18 months and that is how I figured for my budget. So, I was good so far. One of the attendants started the purchase process, taking my name and phone number and finally asking for the coupon at which point I repeated I’m doing the 18-month interest free. I was handed a bunch of paper work and was told to go to the DMV to get this trailer registered.

Off I went to Henrietta from Victor to have a 1.5 hour wait to get called. While waiting I pulled out the paper work to make sure everything is in order and I noticed the amounts on the receipt weren’t adding up. And then I saw why, she took the 10% off option NOT the 18-month interest free option!!!!

Now you see why I’m pissed. I went back to the store to complete the transaction and I didn’t see the lady who wrote me up and unfortunately only one of the same women was there. I started to explain what happened and reminded her that she was there when were all discussing the 18-month interest free financing. She started to check the trash bins for the coupon, she couldn’t find it and I showed her the picture I took of the coupon earlier. She said she couldn’t use it and began calling someone from the finance company. When she was done she told me the 18-month interest free would take two billing cycles to come about. Which means I’m going to be billed and charged interest on this purchase for at least two bills!! I asked her to just refund the purchase and then redo the purchase. She said she needed the coupon. The cell phone picture of the coupon clearly shows the code numbers beneath the bar code. So, I’m going to refrain, avoid, stop ever using this Home Depot card for sure and maybe shop elsewhere for big ticket items. I could have gone to a local trailer store and made this purchase; the outcome would have been the same! I pay interest right away for the trailer through their financing. Where is the incentive to shopping Home Depot?

Regretfully,

Mark Micciche
2xemz@rochester.rr.com

No communication . extremely poor service . just horrible service from the top down. Had a project I HAD to get done today but now its so messed up between me and contractors because of extremely poor or non exisant service from your company. And I thought you have changed. Will Never do business with Home Depot again

Order # W932398406. Hampton Bay White Open 5-shelf bookcase. Store SKU #1001703645. Part “L” missing!

Last Wednesday we ordered a bookcase online with 2day delivery. It came right on time. Good impression for Home Depot, right? Box was neat, no dings, no damage. My husband and I are both senior citizens and both disabled. Everything was going well. We needed it that day. We had 2 of our sons over Saturday morning to assemble this for us. They both had busy schedules, but took their time. They had it nearly put together when they discovered that one of two identical pieces was missing. If they had noticed it before they started they would not have put it together. The one piece was not marked but they figured it would work out. Turns out there should have been two. It is the trim on the bottom side front of the bookcase. We called immediately and the representative said she would notify the warehouse to get us another piece. Of course, they weren’t open and she said she would call back Monday, which is today. I just got off the phone and I am so disappointed in Home Depot. I trusted that I would get what I paid for, but that trust is misplaced. The warehouse has no replacement parts and these are not carried in the stores.
So, we can bring this back and they will send us another!?! Not an acceptable resolution!!! Who is going to put it together?! It took about 2 hours to assemble. Not at all acceptable. We have no way to transport it! No interest in asking anyone to spend another 2 hours on it. Why would we believe all the parts are in the next box? Either open a box and find the part & ship it to us or send us another box and we will open it and find it and they can take the rest back or just send us another bookcase. They sent us a $25 e-gift card and when I asked where I can buy this replacement part for $25...no where!
I am furious. Our sons are shocked & furious!. The first thing everybody notices is the missing part. Now I must call everyone and tell them I was wrong when I told them Home Depot was taking care of it! I will spend the gift card, but it’s the last time I will spend anything at Home Depot...we have bought the last Home Depot gift cards for our sons’ birthdays & Christmas gifts. If your reputation means so little to you I don’t need to deal or cause anyone else to deal with Home Depot again.
PS. I was checking your site today for wainscoting we are getting ready to have installed in our foyer. Never mind!!!

ordered a shower door 10/9/18 said between 10/16-10-19 delivery to store no product updates . finally on 10/19 told probably at store but not unloaded yet.

My husband and I ordered a custom door early July, The door arrived to the store early Aug. We scheduled the door for installation mid-Sept. The day of the install the store called and said there was an issue with how the door was ordered and that they would need to send someone back out early the next week to measure and look at the space again.

After a few back and forths my husband went to the store - looked at the door to understand what it was going to look like installed. All agreed we are good to go and we still have no date for installation. Today's date is 10/16.

My ask is for a date to install the door. Thank you!

Bought new roof with 50 year warranty in 2006. Roof leaked on 10/09/18. Called local depot early am 10/10. Was told I would hear in 24-48 hours. Called 10/12 and was told by MOD that work order had been filed, but no other information was available. Got number for Scotty Lee who called me back with number for Ray. Called Ray, left message. Got call from Ray that night saying crew would be at my house at 9am 10/13. Called and left messages for both Ray and Scotty Lee at 10:30 am wondering where crew was. Ray called back at 11:15 saying crew would be here at noon. Crew arrived around 1:15 and addressed issue. Spoke with Ray, thanked him, and encouraged better follow-up and communication in future.
Rained hard on 10/11.Noticed small leak in same area. Called and left messages for both Scotty Lee and Ray at 3:00pm. Heard nothing.
Called Ray at 9:00am 10/12. He told me he had been in meetings, and was too busy to get back to me. He also said he never heard of asphalt shingles lasting 50 years (irrelevant), and that problem probably wasn't roof ( did not instill me with confidence, as he has never seen the roof, and I heard the cursory report the crew had given him earlier). I was a bit frustrated, and asked Ray to get someone here as soon as possible. Ray called me back between noon and one pm on 10/12, saying the roofer would call me in an hour.
It is now 11:20am on 10/14 and I have heard nothing from anyone. Called Ray, but his mailbox is full.
This roof cost $17,000 dollars, and I went with Home Depot largely because I trusted the stability of the corporation- that you would be there, standing behind your warranty, should problems arise ten or more years down the road.
I feel compelled to bring what I feel is a lack of attention to detail, and failure to communicate and follow-up which results in poor customer service in the Chicopee,Mass store.
I have 30 years experience as a vendor for pressure-treated lumber for Home Depot stores in Massachusetts, Connecticut,Maine, and New York, and am familiar with how tight a ship you run, so felt you would want to know about this situation. Thank you.

Ask for a quote to install a 30 gallon shirt electric water heater. Received a response within the hour from a Lee Heating & Cooling in Fort Walton Beach for $2500 discounted price. The quote was way too high, so I called two other plumbing companies in the area and got quotes for $1000 for the same water heater. Please see the attached quote from Lee.

Just to let you know of this problem that is causing you to lose business as I deal with Home Depot often.

Sincerely,

Phil Krull

RE: Job # 1808073094
On August 7, 2018 I contracted with Home Depot for a roof replacement. Today is 9/22/2018. I was told by the sales person that I wound hear from someone to schedule an installation within 2 to 4 weeks. The job is at step 5 and has been for several weeks. I have called the team leaders # at least 3 times and emailed one time. This is my second email concerning this matter. My next complaint is the fact that I financed the project with Home Depot. As of now, per the Loan Agreement I am making payments for a service that I don't have. At this point I don't even have the option to cancel the project.
Thank you for any help you can provide to get this job completed,
Etta Zeigler

I purchased the Worx 110 mph 600 CFM Turbine electric leaf blower in November 2017. About 1 week ago I was blowing leaves, pine needles and dirt off my deck and the unit slowly lost power and then completely quit. That was followed by the ever present smell of a burnt motor. So, on 9/19/18 I returned to the Home Depot in Biddeford, Maine where I purchased the blower just 10 months ago. I had already ordered a new one on line as the store had none on hand. I went to the store with the blower to return it and have the money refunded to my credit card I made the purchase with. Much to my surprise I was told that because it was past 30 days they could not refund the money to my card. I was told I would have to contact the manufacturer to see what they would do. I was not pleased and cannot believe that Home Depot wouldn't and supposedly couldn't refund my money for an item only 10 months old. Definitely not the best customer service. Also, I know this to be an outright lie as I worked for Lowe's for five years and numerous times I had to approve refunds of purchases past 30 days as I was the sales manager for my store. Lowe's always puts the customer first and refunds or provides the customer with a new product. Also, Lowe's has never suspended or changed anything with the 10% discount given to the military. It has been a constant privilege to those, including myself, who served their country with honor. Home Depot has stopped it in the past and now limits your total to $500 total over a year span. Clearly, Home Depot is missing the boat when it comes to customer service. What happened today was unacceptable, but standard for Home Depot in my experiences. Maybe it is just the store or caliber of employees at the Home Depot in Biddeford, but I doubt it. So, now I am left to deal with the manufacturer instead of the Home Depot backing their products, refunding my money and then dealing with the manufacturer themselves to get retribution for the failed blower. So, as of today I will never purchase another item from Home Depot and I will be sharing this story with anyone who will listen. It is sad and pathetic that Home Depot wouldn't do the right thing by me (the customer) by refunding my money instead of giving me the lame corporate line about 30 days. That is why Lowe's is #1 and Home Depot is a very distant 2nd!!!!!

I got a Homelite 2-Cycle Gas Trimmer for my birthday (July 2017) at the Home Depot, 27th Street location Lincoln, NE. I am very disappointed in the customer service received. First of all, they didn't offer to look at it, try to fix it or give me a replacement. Any new product should last longer than a year, especially when you don't use it all the time. It would not start! I even took it to a small engine repair shop and was told it was of poor quality and they could not fix it. I have not looked at the reviews but I can imagine other people that purchased them had the same problem as myself. The trimmer was on sale for I believe $139 and my brother got it for me as a birthday gift. It was charged to his credit card (Aaron Witherspoon, 301 Penny Lane #6, Ruston, LA 21270). He bought the trimmer, string and gas mixture. I am very disappointed in the service received and the product itself. It make me not want to shop at any Home Depot stores and I certainly will not recommend any Homelite products to anyone I come in contact with that need outdoor lawn equipment.

Be advice I own multiple card with home depot I also shop there very often and spend hundred of dollars My last purchase I bought 5 Gallons of paint to paint my house No one explain to me that if I do not used them I cannot make a return my point I did buy too many so few days later I take back one gallon and they refuse to take it back the associate tell me they change the return policy my opinion I don't think it fair they should verbally explain to the customer the return pol

we purchased carpet at the Home Depot in Fergus Falls Minnesota. We have done business there for a number of years. The deal on the carpet was that the installers would remove existing and dispose of it. Also would move all furniture except our piano.. We took care of that. very poor communication between installer and store, first installer arrived , refused to move anything or remove carpet When I called the store they said they would take care of the problem. the installer left, I waited to hear from the store did not and called them back 4 hours later to see what they were going to do about it. Could not get any answers. 1 Week later they sent 2 guys out again , they refused to abide by the contract. Finally someone came they completed the job. Only after they had broken a plate that was on the wall, there are staples sticking up on the steps from the tackstrip the poke our feet. they left there garbage in our driveway. We were treated so poorly through this whole transaction, by staff at the store and insurance agent, and company that installed the carpet. We were reimbursed for a tear in a carpet in another room. which they wanted to super glue together. I will never recommend this store to anyone again now will I ever spend another cent there. So very disappointed in the whole ordeal. Very stressful.

Order H3208--31520 placed June 26, 2018 which apparently became lost in California. I even received a tracking system which didn't work since the items were not shipped for delivery on July 22, 2018. I called on Thursday with the complaint "where did you lose my order?" I was told that it had never been shipped from California, was found there, and would arrive on August 9? I am sure that was another "maybe?"

I have never had a complaint with Home Depot in all my business with them nor has my son, Dennis Schmidt who is a home contractor in Wyoming. He had now had to change his vacation for the 2nd time to come and install my cubboards.

This is certainly creating a problem all the way around and a real problem for me to have NO KITCHEN for almost 3 months when I planned this all so carefully.

I certainly will not be recommending your company to any one in the future with the screwups that have occurred this time.

I recently completed a customer service notice to you on your store in Orange, TX. In it I complimented 3 of your staff. Mr. Larry Bradley, Ms. Theresa Griffin and Ms. Anita Smith (now at the Hillcroft store in Houston. I have shopped in nearly 2 dozen HD stores in CA, AR, MI, NJ, LA, OK, TX, and enjoyed the service etc. The best of these stores is the Orange, TX store - best by far.
After taking the time to file the compliments I learned that no feed back has been provided, but if my comments had been negative I would guess that feed back would have been immediatel
Let's try to be leaders instead of managers, and treat our people with respect and at least acknowledge customer Kudos.

Went to the store in Casselberry Florida on 1792 in Publix plaza to buy a lawn mower weed eater and eddger, a cash sale. My husband is a veteren and asked for the veterens discount. We are normally a Home Depot customer and have used to discout previously. The cashier told him he was not eligible because his VA identification did not indicate service related. She was rude and condasending. We told her we shopped there often and had never had this response before. My husband asked for the manager. Another staff member called for the manager. The manager came to speak with us. He did not seem to understand what the problem was. He asked the cashier what to do. She said we were not entitled to the discount. This was the same cashier who started the discussion. She said smugly "I already told him no" as if to say I told you so. We told the manager you have just lost a cash sale of At least six hundred dollars we will go to Lowe's they honor veterens. I will be passing this experience on to our veterens friends at church and let them know how Home Depot does not honor their service. This cashier was very rude and seemed to be proud of her attitude. We will not be shopping at Home again. Thank you. Bonnie Mallo 3307 S. Park Ave. Sanford, Florida 32773. 407-496-5717 cell phone.

I do not like the self service check out why can't you have more cashier like it use to be. If you say it is cost savings then you need to lower your prices. I will be using ACE Hardware and Lowes more.

Having missed the date to put in a fence they showed up 2 weeks later to install everything was marked out and after having to leave for work took my 6 ft level out to check because the next morning I could see one fence pole off well there were 4 they also installed damaged gate frame which is also not even where they come together at top they hit and on bottom there gapped properly that goes the same with my walk thru gate not even close to square what beats all I'm still picking up cigarette butts talked with Dennis Henderson yesterday asked him to let me know if he received all my pictures uts the second day haven't ears from him I'll give him one more day and then I will seek alternative satisfaction

IN APRIL OR MAY I CONTACTED HOME DEPOT ABOUT INSTALLING NEW WINDOWS TO MY HOME. A MAN CAME OUT FOR THE ORDER AND MESUREMENTS. UPON INSTALLING THE WINDOW, ONE WINDOW WAS LEFT OFF THE ORDER. I WAS TOLD BY GARY HALE IT WOULD BE REORDERED. 2 TO 3 WEEKS LATER I WAS TOLD THE NEW WINDOWS WAS IN AND I NEEDED TO BE SCHEDULED FOR INSTALLATION. IT TOOK MORE THAN A WEEK TO GET ME RESCHEDULED. ON THE DAY FOR INSTALLATION OF THE REORDERED WINDOW I RECEIVE A CALL FROM HOME DEPOT THAT THEY COULD NOT FIND THE WINDOW IN THE WAREHOUSE AND ONCE AGAIN IT WOULD HAVE TO BE REORDERED AS OF JULY 16, 2018.

IN ADDITION WITH REGARDS TO THE ORINGINAL ORDER, THE INSTALLERS INSTALL 2 WINDOWS IN MY BATH ROOM THAT I DID NOT OREDER (2 WINDOWS WITHOUT ANY INSULATION) I WAS TOLD THESE WOULD HAVE TO BE REORDERED ALSO. I WAS ALSO TOLD I WOULD BE RECEIVING A CALL FROM SOMEONE ABOUT THESE WINDOWS AND THE SITUATION. AS OF THIS DAY I HAVE YET TO RECEIVE A CALL ABOUT THE STATUS OF THESE (2) WINDOWS.

I WOULD APPRECIATE SOME RESPONSE TO RESOLVING THESE MATTERS. I CAN BE REACHED AT:

510-282-9608
9601 LAS VEGAS AVE
OAKLAND CA. 94605

THANK YOU

JOHN B. HARRIS JR.

The online purchase that I made on June 7th was the worst experience I have ever had. The customer service was horrible and it got even worse after it was escalated to the resolution department. I can promise you I will never use home depot for another online purchase again and I would tell anyone that's even thinking about using them not too. My story is way to long to get into but I am serious when I say they have no clue what good customer service even is.

I am writing about an issue we recently had at your Store in Poughkeepsie, NY 12601. We went in to purchase a new patio door and have it installed. We spoke to a very nice gentlemen who explained the different doors and how the installation process works. We set up an schedule to have someone call us and come out to measure.We were told this would cost 30.00 and if we went ahead with the install it would be taken off the price of the install.We were told installation starts around 450-500 depending on how much has to be done during install. We were told a few days after the person comes to measure we would receive a call letting us know how much the install would cost. A few days later person came and measured,he said everything looked good and should be just a simple install.Waited for over a week ,no call.Went back to store and was told have been trying to call us but there was no option on our phone to leave a message...NOT correct as have been getting messages all along from others just nothing from Home Depot. Well he then looks it up and tellls us the install will cost almost 900.00...There is NO WAY I am going to pay 900.00 to install a door that costs less than that..We looked at 2 doors previously one for almost 500.00 and one for 700.00...I do understand there is a cost involved to install the door as you are using outside contractors but this is absolutely insane that you would expect people to pay almost 1000.00 to install a door....We have been Home Depot customers for many many years but this has really made us think if this is how your customers are treating how many other times have we been ripped of over the years. Not Home Depot fans any longer.Thank you for your time

I ordered vinyl siding for my house April 18, 2018 and paid $8000 advance that day. On 24th April, there was a personnel from Home
Depot who inspected the house and gave me sheets to prepare for the project. The project was to be completed in the first weeks of June at the latest. It is already middle of July and I do not have even the schedule and no one has been able to give me an update for the last one month.
I had planned to put this house on sale after the siding work by June 15th and finished all other work needed by May 15th., I have been misled by your company and has kept me to stay ready for the project since end of April. Last three weeks, I have been frantically contacting
the manager and service co-ordinator for the update and they have promised and kept mum. I have been caused mental anguish and financial damage and still there is no schedule or estimated time of arrival (ETA) of materials. Please help resolve whatever bottleneck in your organization, This is the worst experience I ever had.

Sincerely,
Varish Panigrahi

Re: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]
Tue, Dec 26, 2017 9:09 am
cjwicker4 (cjwicker4@aol.com)
To:customer_care Details
Dear Sir,

I have sent you videos of my guttering issue. I also wanted to tell you that:

1. I am a 71 year old Senior Citizen.
2. I paid cash for this guttering @$8,000.00.
3. My old guttering performed better.
4. My first response from your store was the installer came out and cleaned leaves out of the gutter.
5. Which brings me to ask what did I pay all of that money for?
6. Now you tell me that I can't get a breakdown of the prices charged?

Why?

Sincerely,

Claudia J. Wicker
4109 Holland Dr.
Knoxville, TN 37918

The video was too large to send directly via email.

So, I uploaded it to youtube as a unlisted video – meaning that only with the link can the video be viewed.

https://youtu.be/ZgLZ_zStGbU

You just click on the link above and it will take you to the video.

July 6, 2018 After I sent the video and filed a complaint, I HAVE HEARD NOTHING!!

-----Original Message-----
From: ANTONIO LANE <customer_care@homedepot.com>
To: cjwicker4 <cjwicker4@aol.com>
Sent: Tue, Dec 26, 2017 7:58 am
Subject: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]

Good Morning Mrs. Wicker,

You may attach your video address to this email.

Thanks,

Antonio L.
The Home Depot
Resolution Expeditor -Services
Phone: 1-800-654-0688 ext.76211

ref:_00D50JUFY._50050xRnxW:ref

I HAVE BEEN WITH HOME DEPOT FOR A LONG TIME ALWAYS ENJOYED SHOPPING THERE BUT I'M VERY DISAPPOINTED WITH HOME DEPOT RIGHT NOW Just purchased a GE dishwasher JUNE 2018 from HomeDepot doesn't work does not clean the dishes isn't that what a New dishwasher is supposed to do had a serviceman out and they tell me that the New dishwasher needed to new update and I need to get Platinum dish soap I did and still not washing the dishes I called HomeDepot to peck it up .... Home Depot tell me I signed for the product it does not work now it needs Maintenance done on it call SEVICE come on this is a BEAND NEW DISHWASHER !!
I CALL AND TO DOMINIQVE AT CONSUMER SUPPORT SERVICE TOLD HER HOME DEPOT WILL NOT PICK THE DISHWASHER SHE SAID THAT WAS NOT RIGHT THEY SHOULD PICK IT UP IF IT IS NOT WORKING FROM THE BEGINNING OF THE ORDERS DELIVERY DATE IF I KEEP THIS DISHWASHER THAT DOES NOT WORK IT WILL NEED MAINTENANCE FOREVER

Eva Wojtanowski