Home Depot Complaints Continued... (Page 4)357+ reviews added so far. Upset? Call Home Depot corporate: 1-800-430-3376
I wish to lodge a formal complaint about how you people discriminate with your handling of what you consider to be a "veteran" when giving a discount. I proudly served in the US Navy for 11 years in the 70's and 80's. I asked for the veteran discount at your store here in Kerrville TX today and was told I didn't qualify while showing them a copy of my DD214 honorable discharge in 1981. Basically they told me I wasn't the "right kind" of veteran. Please explain to me what makes me not a veteran. I will not return to Home Depot. And, will stop using your credit card. Respectfully, but, honestly disappointed with that kind of treatment.
Over the last 18 months i have purchased in excess of $40,000 as a single consumer vs a business, in renovation material for 2 homes from home depot in north Miami Beach Florida.
Though my experience with the facility has been truly magnificent, specifically when dealing with certain outstanding individuals; Shauna Brady, Sam in the windows dept. They should be commended for trying so hard to resolve the issue considering limitations. However, my issue is with your third party provided of windows and doors, TM Windows. I purchased in excess of &10,000 for one renovation project in particular from homedepot/TmWindows. All were installed by my installer. One door in particular, front door, was mistakenly installed incorrectly by us initially. Seperately we noticed that the lock mechanism on this door did not work properly.
We contacted tm windows (through homedepot), their representative, Scott informed us that they did not have time to send someone out, he instructed us (and considering house was under renovation) to rig the lock shut by taping it, since he would get to us for 3-4 weeks out. We did as instructed, in the mean time, during renovation the house was broken into and sevreral tools, appliances were stolen. This incident prompted me to call Tm again and escalate the request. At that point they made is go through home depot again, to place another "ticket" for service.
Once they contacted me again (after numerous calls and emails ftom myself and folks at nmb home depot) they sent their guy. He brought a new lock installed and informs us door was installed wrong way.
I contacted them before paying to have door reinstalled in hopes that they might offer some guidance (i did not request they install or even guide the installation). They became so incensed by my requests that it prompted a torrent of disrespectful and useless emails from their management, Michael Arrango. I can provide if necessary. All along, all i was asking for was reassurance before i paid an installer that doors would be installed correctly, they refused.I hired another installer snd re-installed the door. Again only to find that the locking mechanism was still defective. Again this prompted a new set of email exchange, to the degree that Mr arrango became incredibly rude, sarcastic and delusional considering what he claimed they had done and what had actually occurred. Recap: they only sent 1 person out, once.. Installed new lock. He claimed they had completely gone out of their way. I do have over 20 email exchanges, perhaps this is efforts he is referencing.
At the end of the day, we still have a defective lock. They have not solve a problem that has taken an inordinate amount of time and my effort. It is disappointing when one deals with a respectable company such as home depot and then discovers that we are really dealing with companies that are non customer centric and irresponsible. It defeats the home depot slogan.. "Do it yourself" when a service provider of the home depot compromises those efforts. Their approach it seems us to maintain a complete "hands off" the problem for feat that they might have to take back a door or worse yet go through the exercise to send someone out again.
Seems to me (as a business owner) that the cost of solving such a problem could have been addressed easier, cheaper and faster initially if they have taken the time to send someone out again and just provided guidance to a legitimate "good" and valuable consumer/customer of the home depot. I am still in talks with tm Windows and their distasteful Manager Michael Areango. I am hoping they will resolve. As a consumer just thought i needed to advise you on your choice of providers, disgraceful!
I just had the worst customer service experience at store #8440 in Wilmington, Delaware. My girlfriend attempted to purchase me the current offer being run by DEWALT of the 12inch, 15 amp miter saw model #DWS780 (store sku #190262, currently 6 in stock) with the free stand DEWALT model #DWX723 (store sku #235294, currently 6 in stock) as a surprise. She went to the store and visually saw that they were both in stock this afternoon. She came home and attempted to order them online. However, the buy one get one offer is not available for immediate store pick up option at the store (it is at the local Lowes). She came home and ordered it online for store pick up, but it said that she had to wait to for the items to be shipped. She thought no big deal take the email and the store will honor it, if it is in stock. Wrong!!!! Not only was it not honored, there was no effort by the customer service to even attempt to honor it.
I presented all appropriate paperwork, was told both items were in stock, but because it was supposed to be “delivered to store” that I had to wait until it was. After confirming both items were in the store, I attempted to politely explain the situation, however it got me know where. I asked to have the order cancelled and I would go to Lowes, and the customer service representative said “fine: but I have to call and cancel the order. She called the number to cancel the order and they asked her a series of questions. I could tell when they got to why the customer wants to cancel because she paused and I said “tell the truth” and she didn’t. This is the last straw for me. Unfortunately, this store is very convenient for me. I know several of the employees on a first name basis (I also work part-time for a contractor), but from now on, I will drive the extra mile to go to Lowes.
Bottom line, what was ordered was in stock at the store, I had an email saying it was purchased, but because of faults on Home Depots end I am without a product. I will take my money elsewhere.
On 3/19, I had a washer/dryer set delivered to my home. The installer initially refused to install the washer, stating the connections needed to be replaced. To demonstrate, he twisted something, spewing water all over the floor of the laundry room. When I told him to hook it up because I had a plumber coming the next day, he couldn't get out of there fast enough. Left the room in a mess, water everywhere, failed to position the appliances (which I had to do), and after cleaning the water, found that my linoleum had been damaged when they moved the old washer out. Plumber checked all today and stated that everything was just fine, there was nothing wrong w/the connections. Sleazy and unprofessional - and cardboard and Styrofoam debris in the street in front of my house. WO# 1HSS131760, my order # 8572-120385. I am requesting that I be reimbursed for the floor. This was a very traumatic thing to go through. Would be happy to provide picture of damage upon request. Thank you. As it is, I would not refer Home Depot to anyone right now.
I ordered a cook stove AGR4230BAW on 7 March. It hasn't been delivered and the next delivery date is 23 March. There is no reason for the delay.It was ordered from the Red Bluff, Calif store.
I had two windows Installed $1000.00 for one. They were installed Jan. 26 2015. It is now March 10,2006. The springs??? on one Window do not work, Broken. The second Window has a couple defects in the bottom Glass. They have been telling me since the day installed, two to three weeks. The Springs that came in finally, were the wrong color, White instead of Bronze, to match my windows. Had to re-order. Twice, I have informed them about the glass in the second window. And as of today March 10th , since Jan 26, 2015, no one seems to know about the order. I was told it had been ordered. Guess what nobody has any paper work.
Really, for such a Large Company, they are very poorly organized and the communication is pretty sucky. Also the Caulking around the New Windows have been done Three Times, they just keep putting the Caulking over the old. Instead of removing and putting it around new. What I expect is my Windows done correct, since its been 1 1/2 Months. And for the Cost, I expect at least $500.00 refund for my Stress and not getting this job completed by now. Taking time staying Home waiting for Home Depot. This is so pitiful and unacceptable. I Will Never Buy a Screw from Home Depot. I think I have already been Screwed. Home Depot is a very poor excuse for a Company.
Have had a bout with cancer in and out of hospital since last September, just recently got home from hospital yesterday 3/4/15, unable to make credit card payment on time due yesterday 3/4/15, going to make payment at store today, called and asked to have late fee ($25.00) waived was told cannot and will not. Guess one can't get sick or you have to pay, pay, pay, sick or not sick, that's ok you just lost a customer over $25.00 will never shop in your store again!!! *** Thank you, sorry I got sick!!!
I just stopped by my local Home Depot on the way back to the shop to pick up a few items. I had thing that I needed and on the way out I went through the tool /hardware section. They had some Ryobi sale items in the main isle that interested me. We had just purchased a the Ryobi Lithium drill set a week earlier so I was curious about what other items they might have on sale. So I walked down to the power tool isle where all the other Ryobi tools were displayed. I did not stay long. The constant alarm ringing in this section was a major distraction to my concentration to the products. I thought it was crazy to treat regular customers like common thieves by asserting their right to video and have the loud beeping indicator to let you know they were videoing. I spoke to the sales guy working in that department and he stated that they had to by law notify us they were recording. I said OK. I am notifying you that I will not be treated like a common thief and I will no longer be shopping at Home Depot. I liked it better when they had the tool corral. In the old days they had enough employees to be in the department at all times and monitor the area. I wonder why there is not beeping all over the store since they are monitoring us with all the other camera they have.
Any if I was Ryobi I would pull my inventory or maybe pay a little more for a better spot that is away from this distraction. I have had it with Home Depot but love Ryobi. Where to go now. No I won't shop on line with them either.
Purchased a refrigerator December9, 2014. Began having problems with the water filter within a few days was a loud annoying noise. Called after the Christmas holidays lodged a complaint. Was informed by Home Depot it was the manufacturers problem to fix during the first year of service. Home Depot provided a number of a shop that fixes G.E. appliances in my area. They set up the first service call by 1/23/2015. The technician was a 25 year veteran worked on the refrigerator but could not resolve the problem had to return the following week January 27, 2015 for another try at repairing the noise. This time he stated he needed to order parts and did so. He returned on February 6, 2015 to install parts but was made aware by my wife before he left that the noise continued. Have been in touch with G.E.'s twice since then but we were told a chief engineer must come out and make a determination. We were never informed of when this would take place and for the most part have been put on hold all the while we are paying over $1200.00 for this appliance. We seek that they take the refrigerator back and credit our account.
Extremely bad costumer service (1160 Sherman way location). Jose G. Who was supposedly helping me for renting an equipment was very rude for no reason, didn't help out with the carry out at all, and when I retured the equipment 1:23 min late instead of him charging me hourly he charged me for an extra day, even though the invoice he gave me gives an hourly payment rate of 16.71 instead he charged me $65.00 more, replaying that it is the policy of Home Depot! Will not use their services anymore.
Purchased 8/15/12 Home Depot CS CO $1698 incl HD ext war. Within 2 mo's of purchase started having problems with cooling & icemaker. Please note this unit is not overused (1individual gone 6 mo's yr) or abused (no minors). Contacted store w/concern told to call Maytag warranty. Purchaser left for winter residence 12/12 - returned 6/13. Immediate problems. $1100 compressor & condenser need plus new icemaker. Alarmed by such extensive expensive problems to brand new fridge went back to store to ask for new fridge. Told nothing could be done until Maytag warranty over. Both Kevin HD appl sales & Mike Leonard mgr (both wonderful guys) stated knowing the troubles w/both Maytag warranty & the fridge stated "e are so much better once HD warranty kicks in 1 problem & we will switch it out for a new fridge". NOTHING could be farther from the truth.
We are now 1/2 yrs into the HD warranty. Over $2200 worth of parts & labor -literally everything has been replaced but the box it came in & it's still not working. Dealing with BOTH Maytag & Home Depot warranty companies are time consuming & labor intensive. Terrible frustrating maddening hair pulling blood boiling customer service. There is no need to provoke decent hardworking good paying customers to rage over such awful dissatisfaction. The worst game of pass the buck kick the can down the road circle jerk ever encountered. You should all be ashamed. Both warranty companies claim the service repair company will assess the need for a new fridge.
The service repair company denies that saying they are only authorized to make repairs. Met w/Greg HD store mgr 1/24/15 & 1/26/15 - expressed outrage & gave him an 8 1/2 page documentated report of repairs with receipts stating unequivoacably a new fridge was needed. No more repairs. (A Heather in HD warranty in ARK on 1/19/15 stated an "accelerated claim for buyout would be started - something later found not to be true - along with dozens of other false promises) Greg agreed. He promised to "look into it & get back to us. Instead almost within days the repair service co called to schedule more repairs. Once again we were being ignored. In phone calls to HD warranty/Greg/ & repair co they now all had the AUDACITY to state "well we are now dealing with an OLDER fridge." UNBELIEVEABLE. Also HD is saying we should deal with Maytag for replacement & Maytag is saying we need to deal with HD.
COME ON. I'm begging anyone at either or both companies with an ounce of sanity decency & that still values excellent customer service to reach me at 719-428-9890 for a resolution. In this case the customer is right. Very mad but right.
i purchased a toro recycler lawnmower in oct.2012- i bought it early so that it would be available when i needed to use it.it started when i assembled it according to instructions. the next time i tried to start it was without success. i returned it to the home deport where it was purchased at 6708 e. mckellips rd in mesa,az. they basically told me tough luck, the store manager did not try to communicate with me,even though i waited for over an hour,and not only that they also would not direct me to a place that covers toro warranties. the mower has a three year warranty but i can't ship it back to iowa,in my opinion home depot should exchange it. but i guess they were right- tough luck- i'll remember this and alert any and all who may ask about the practices of home depot.
On September 2nd I ordered a LG Washing Machine on the condition that it would deliver on September 7. The order was taken by the web and the delivery confirmed on September 6 in the afternoon â as scheduled. Approximately 7:00 PM on September 7, I was notified from the LG Home Depot Support desk that the order would not be delivered as scheduled â no reason was given. I called the LG support desk at 8:10 PM and learned that it was closed for the day.
I then contacted the HOME DEPOT support team. That was a colossal waste of time. During this call, I was told that an appointment was made for September 14. At no time was I contacted about that delivery date â frankly it is unacceptable. The customer service representative and her supervisor were unable to insure the order would deliver as scheduled and the best they could do would be to an email because LG was closed for the day.
I then cancelled the order after telling them in no uncertain terms I would no longer do business with HOME DEPOT.Â I want to make sure that you all fully understand the ramifications of this in action.
1 â The order was canceled. I will go to LOWES and order a similar device for about the same price. LOWES will deliver next day. So, instead of a making good on your promise to deliver, you have lost sale.
2 â I will not shop at HOME DEPOT again. The last major purchase will be paid off by the end of the month and totaled about $2K. The previous year I re-did my kitchen using the Depot program. That cost approached $20K. Since 1996 (my retirement from the army), I have been a loyal customer â generally spending a conservative average of $2.5K a year on everything from wood to plants. You have lost these sales.
3 â I am a logistics professional. I fully understand inventory, manufacturing and shipping â that is my life. To suggest that the delivery is manager by LG is purely a resource driven decision. I may be made by efficiencies, but there are hundreds of work arounds. None of which were explored ore even offered. Why pick up the phone if you canât fix something.
4 â I will tell all of my friends and family of this transgression and urge them to not shop at HOME DEPOT
In sum, the inability to even offer any alternative options or delivery for this device and failure to understand the consequences of this failure speaks volumes for HOME DEPTOTâS inefficiency and management style. It is not my concern â nor should it be â that this decision was made by LG â they are your vendor and should not be managing you.
I you would like to chat or if you have a resolution, but given the inept customer service and inefficiencies Iâve experienced in this debacle, my guess is DEPOT will not attempt to salvage my relationship.
I was making a payment on line and thought the transaction was complete but got a notice (on the web-site) that there was a problem. So I called the customer service and told them I wanted to pay the bill but I wanted to be sure it didn't get paid twice.
( I was paying off the total of over $4,700+ !!)
The lady said, "Oh, not to worry, if that happens we'll refund it no problem! So, I gave the info again and the next day I found out the payment had indeed been taken TWICE!!
So, I called customer service again. They said, "Oh yes, we see the balance was paid twice and you have a $4,700+ credit balance and we'll be happy to refund but it will take about THREE WEEKS!!!!!!!
$4,700 is a lot of money to me! I'm bouncing checks, even to the I.R.S.!! I need that money back NOW!!
My husband and I were at the Bossier City, LA(#364) Home Depot on February 21, 2013. After waiting for 40 minutes to be helped we finally got a manager to come over who was anything but courteous. Due to time restraints we had no option but to continue our purchase, however we will not be shopping at this store again. We spent over $800 and were treated very rudely. We spend a lot of money at Home Depot as we are doing a complete remodel of our home.
In our newly purchased house, we decided to replace the laminate countertop with Silestone countertop. We selected a design and Home Depot sent the contractor to take measurements in about 15 days. We placed the order on July 27, 2012 and paid in full around $6,200. After about a month of order placement, We received a call from the installer that they want to come for the installation on a week day no later than 3 PM. I told them that on week days no one is at home before 6 PM and requested if they can come after 6 PM on a week day or at any time of their choice on a weekend. They told me that this is not possible. Therefore, I had to take day off from my work to get the countertop installed.
They came to install the countetop and found that they had made mistake in measurements of the two pieces for the sink and breakfast nook. After about a couple of weeks a person came to take the measurements for the those two pieces. After another couple of weeks later I received a call from them that the new pieces of the countertop are ready to be installed and someone should be available at home on a week day before 3 PM. Again I requested them if that can be done after 6 PM or on a weekend. The answer was the same "No". I had to take time off from work again.
Finally they came to install the two new pieces at the time of their choice. This time the new pieces were of correct dimensions but they looked different in color (shade) from the rest of the pieces. Also the breakfast nook piece was not installed horizontal. It was leaning by 1/2" from outer side. When pointed this to the installers they said it is because of problem with the brackets and nothing wrong with the coutertop. The old Laminate coutertop was perfectly horizontal with the old brackets though. When informed the salesperson at Home Depot about these issues, he assured me that they will compensate me and fix the problems. Then started a period of inspections of countertop. The Assistant Branch Manager came to see the countertop herself. She noticed the difference of color between the new and old pieces but she wasn't sure whether this was due to different lighting in different sections. We provided them the picture of the old and new pieces which were clearly showing difference.
After about 5 months, today, Dec 01, 2012, I was informed by the manager that there is nothing Home Depot can do and I have to accept and live with it. So here I am after spending close to $7,000, taking two day off from work and living about 5 months with broken kitchen walls (they broke the dry walls while removing the tiles from back splash). I am wondering do I have any recourse? In this case they (Home Depot) are the party and the judge too. Is any body at the top in Home Depot who cares for customer satisfaction? I have had absolutely no complaints against Home Depot before this transaction and for any renovation project, my first stop has always been Home Depot. However, after going through all this, I feel like I have been ripped off and I will think 100 times before turning towards Home Depot.
I had Bailey's Co coming to install a dishwasher and was told between 3 and 7. Called @ 6:00 and said it would be an hour, called back again @8:00 and said they had 1 more drop off and would be there. I told them I have two small kids that I need to get to bed and this was too late anyway. I told thr driver to put us first on the list for the next morning and to call me back for the confirmation, by 10:00 no call by Bailey's. I called them and explained the situiation to the manager (Sam) and said I wanted the dishwasher installed that day and he said he could not do that and it would be another week. He did not offer an apology or even act like he cared, he was too busy too deal with customer service complaints. Home Depot these are the people that are repesenting you company, you might want to look into this. If this what I can expect in the future Lowes can have my business.
I purchased a Maytag front load washing machine Oct 2010. I also purchased Maytag dryer. The dryer had to be repaired soon after purchase. The washer had to be repaired within 2-3 months after purchase. I paid about 700.00 for washer. The first repair was done by A& E Service. They were horrible. They came in to diagnose it and ordered the parts. They said the parts were being delivered via UPS on a certain date. Took the day out of work no delivery. called them they said the parts were on backorder. How do you come up with a delivery date if the parts are not in stock?? The parts totaled 693.00. This went on for 5 weeks and the customer service was horrible. Finally the parts arrive. It was fixed on April 12,2011. That was covered under manufacturer warranty. So 700.00 worth of parts, my cost of 30.00 week to Laundromat for 5 weeks, plus the original price of the machine. Now the second repair was done Jan 15, 2013 $350.00 for parts. New England appliance was great to work with. I took out extended 2 year warranty. Just placed another call for yet another repair the machine is not pumping water out instead it's draining on my cellar floor. I also purchased Maytag OTR microwave with glider tray on March 12, 2011. On March 11, 2013 it has also failed and is currently not working. I'm starting to believe Home Depot bought Maytag appliances at a good deal before Whirlpool bought them out. These appliances are horrible. I'm so disappointed with the whole situation. I don't think I should have to keep renewing my warranty through Home Depot to cover these bogus appliances. I read many negative posts on complaint boards and didn't want to resort to that so I felt a direct e-mail would be better. I don't see me purchasing anything else from your store and if friends say they are looking for appliances I will just shake my head no.
I placed an order for same day store pick up. When I arrived at the store, half the order was missing and there was no record in Home Depot's system that I ever ordered anything else. I cancelled the order completely. 13 days later, the ghost order showed up. I got an email letting me know it was ready for pick up. I called the store, cancelled it again...it had not been charged to my credit card at this point. The next day I got a call from the local Home Depot that my order was ready for pick up. I again cancelled the order(3rd time). The next day, my account was charged for the amount of the order. I now have encountered a $37 overdraft fee which Home Depot refuses to pay for.
PUCHASED BUILDING MATERIAL ON 27 MARCHH ANS ASK FOR AND PAID FOR DELIVERY A FEW DAYS LATER WAS TOLD I NEEDED TO AIT FOR MORE LUMBER TO BE ORDERED IN STORE I SAID OK THEN AFEW MORE DAYS WENT BY AND WAS TOLD THAT SOME FO THE POST I ORDEREED WERE IN BAD SHAPE SO ORDERING MORE AGAIN I SAID OK AND WAS TOLD THET WOULD BR IN ON THUR THE 11 OF APR. AND THE DELIVERY WOULD BE ON SAT THE 13TH OF APR. AFTER SITTING HERE MOST OF THE DAY I CALLED HOME DEPOT AND WAS TOLD THAT THE DELIVERY WAS NAT SCHED. BUT COULD BE DELIVERED ON THE FOLLOOWIND WED THE 19TH OF APR. WHICH IS 22 DAYS SINCE THE ORDER WAS MADE AND I AM VERYY DISCOURAGED WITH THIS SERVICE.
4 weeks ago I ordered mini blinds and installation from the Harrison, Ohio store. They didn't give too much information about the process, they just said it would be about 2 weeks. Well the contractor Arts blinds took 2 weeks to come measure. then I had to go back to the store to get blins well the store was out so the store called me when they got the blinds back in. another week.
The store said they would call Arts blinds and let them know that I had the blinds. well when I called Arts blinds 2 days later no one from home depot called like they said they would. so I had Arts coming out today because they only come to Indiana once a week they say and I had my 18 year old son stay home from school. He was supposed to be there between 9 and 11 a.m. Brandon called and left a message saying to call the store Arts blins .
Well when I did no answer I left a message. No response so I call on my 10 minute break and the lady said he couln't find a place to enter the house that wasn't muddy. If he would have pulled in the drive about 10 feet there was a sidewalk and grass and another door . Well the lady said he can't come for another week and I think he should've come back today or at least this week.
So I'm having someone else install my blinds and I just want you to know what kind of people are representing your name..By the way when I called the store al I got was thats your right no apology for the worst experience I have ever had with any store. Believe me when I get my money back I will never go there again even if I have to drive further.
I buy and spend money quite often and have never had a problem but after a recent home tree job I bought
A copule chains for my saw witch is a larger size and I expressed my concerns but was still told I could bring it back
I did this twice until I bought an entire new bar hoping it would work. But none of it does. I also have been
Told I am blocked out of the system for 90 days. I have laytex driveway sealer that I bought more than I needed and
By the time 90 days comes around there is a good chance it is bad.... This is going to make it so I can not send any of my men to homedeot I am not happy with this policy and have never had this problem before. The amout of this complaint is around $200.
But with the driveway sealer it will be more like $2000. I want to be contacted ASAP. Also use the system lowes has with the phone number system
August 2012 we decided to call Home Depot for window replacement. We had the district manager come by our house to set this all up. He promised us that they would be in on labor day and no later. The date that we had them complete this project was the week before Christmas 2012. There was alot of problems with scheduling and the contractors they would hire always seemed to quit when our job needed done. They ended up putting the windows in October and they measured 4 of the windows incorrectly. We also made two appointments for them to install. The first time they were to come they no showed us on a Sunday and then they lied and said we made the mistake. The other times my husband took off of work and he was no showed. The next time which was in December when I took off my job and they never showed and I had to call them. I called the district manager and he wanted to make another appointment. I asked him where they were and he had no idea what was going on. The district manager was covering for them the whole time and he lied every chance he got so he could look good. I was also promised compensation for the days that we took off of work for the no shows. They lied again to my face. The day that they no showed in December my windows were still in Baltimore and no one had them on a truck here in Hagerstown to come at 11:00 a.m They caused us alot of stress around the holidays to top it off. My house was a mess for four months and no one cared about it at all. I payed good hard earned money to have this done right. I could have went to your competitors and got it done in a day. What is up with that? Yet I chose Home Depot because I had other work done before and it was professionally done and in a timely manner. Yours standards has went down hill and I will never have work done again by your establishment. I am still waiting for that call since December 2012 on my price cut. I guess you need four months for that too.
Let me know what you decide.
I am contacting you in hopes of resolving an issue which came about by trusting the advice of one of your associates to provide the right product for the right job.
My wife, myself and a friend of ours were to install clay tile on a pitched roof of our garage. My wife and I went to the local Home Depot in Signal Hill, CA. at Spring Street and Atlantic. We were directed to the area of the store which has roofing supplies. We spoke to an associate in that area and asked if he could reccommend what underlayment type paper to use to install clay tile on a pitched roof. He said that he didn't have knowledge of that, but that he could get the indivdual that is knowledgable in roofing. Just as we finished this conversation, the individual that he was going to contact showed up. We relayed our inquiry to him regarding the proper underlayment to use for installing clay tile on a pitched roof. He walked over to section of rolled paper and informed us that this is what we needed to purchase for the job. He then asked how many square feet of roof, and based on our answer told us that we needed two rolls. We purchased the 2 rolls of GAF TRIPLY #75 BASE SHEET that he suggested. Our friend installed the clay tile roof after laying down the TRIPLY. All appeared to be well.
At this same home, we had a contractor doing some more extensive work at our home. While he was on the jobsite he noted some rot on roof plywood planking over the porch. We had him include that in his bid. He removed the clay tile and the damaged plywood planking. He replaced the plywood planking. We informed him that we had leftover under layment from installing the garage roof. We brought it to him and he took one look at it and said, this is not the right paper to install for this type of roof. He told us that the TRIPLY #75 BASE SHEET is only used for hot mopped flat roofs, and not to be used under clay tile roofs. My wife immediately went over to the Home Depot to speak to the supervisor on duty. Her name is Letty. My wife explained our dilema. Letty went to her computer, went on the web and pulled out the information sheet TRIPLY Design and Application Instructions. She read through the information and informed my wife that this product can very well be used for application of clay tile on a pitched roof. My wife brought the information home and I reviewed it when I returned from work. After reviewing the information sheet for this product it clearly states that it is not for pitched roof application. It is a product used for a flat roof much like my contractor indicated.
The following day my wife went back to Home Depot. Letty was not on duty. She spoke to another supervisor that was on duty, his name is Alex. My wife again explained our situation, adding the newly acquirred information I had read from the information sheet for this product. At that moment the associate that had suggested the TRIPLY arrived at the customer service desk. He immediately spoke up. His memory was clear about our visit and about the job we told him we were going to perform, but he said he did not remember giving us any paper. My wife asked him; you remember our visit, our questions to you about the product to use for this type of roof but you don't remember providing us the paper? Other customers who were standing at the desk and Alex looked at him in disbelief. My wife then asked Alex if someone from Home Depot could come out and evaluate the cost of a corrective repair. He said Home Depot would noy do that. He said all that he could authorize is to return the money for the TRIPLY paper which was purchased. My wife was very dissatisfied with his offer and asked for the corporate contact number. He told her it was on the receipt.
My wife contacted Cindy at 1 800 654-0688 ext.76526. She was given a case number of 51625944. She said she would investigate. The same day Letty, the first supervisor my wife confronted about our situation, called my wife and offered $200 plus the cost of the material we bought for the inconveinence. My wife informed her that the lowest bid we had to replace the paper on the roof was $1,650. My wife asked her to send someone out from Home Depot to replace the paper for that cost. Letty said that would be impossible. My wife then called Cindy at corporate customer service to update her on the conversation she had with Letty. A few days later we received a letter of intent to provide us with a gift card of $250 to compensate us for our troubles. I have attached the letter with this email.
What I am asking for, is more reasonable compensation for the troubles your associate has caused us. If he hadn't been presented to us by the first associate we spoke to as being the technical person to speak to regarding roofing material; I wouldn't have put as much faith as I did in his decision to provide us that paper. Please review the trouble your employee has caused us, and provide a equitable compensation.
Thank you for your time in reviewing this matter
11/7/12 10 AM, ordered online an electric fireplace order #177770706, same day 4.30 PM called to cancel order. @ 1 800 430-3376, Meadra stated I will get cancellation # within 30 minutes via email. 11/8- 9am TALKED TO mARY RE NO EMAIL WITH CANCEL #, SHE SAID IT WOULD TAKE 48 HRS, BUT WILL CALL FOR # AND GOT IT # 496560, WAS TOLD EMAIL TO COME VERIFYING CREDIT. 11/12/12 TALKED TO ASHLEY, ABOUT NO EMAIL VERIFYING CREDIT, SHE CALLED WAREHOUSE AND TALKED TO BOBBY AND GOT #CR52852695, WAS TOLD IT WOULD BE ON VIASA CARD WITHIN 5 DAYS. 11/27 TALKED TO CLARISSA SHE COULD GET THRU TO WHOEVER TO VERIFY CREDIT, AND SAID SOMEONE WILL CALL YOU BACK TODAY (11/27/12) 11/30 sANDY FROM SHIPPING COMPANY WANTED TO VERIFY PICK-UP OF RETURN ITEM, TOLD HER IT WAS NEVER RECEIVED, AND SHIPMENT WAS PULLED FROM DELIVERY AT WAREHOUSE. NO ONE EVER CALLED ME BACK ON THE 27TH. 12/4 TALKED TO NOEL, HE SAID THERE IS CONFUSION ON THE ITEM BEING SHIPPED???? IT WAS NEVER SHIPPED, NEVER RECEIVED BY ME, ORDER WAS CANCELLED 8 HOURS AFTER PLACED. IN THE MEANTIME THEY HAVE PROCESSED THE CHARGE $509.74 WITHIN 48 HOURS, AND CANNOT PROCESS CREDIT IN OVER 3 WEEKS. THIS IS NOT RIGHT, 5 PEOPLE HAVE GIVEN ME 5 DIFFERENT ANSWERS, AND EACH ONE SAID THE PERSON BEFORE WAS WRONG. PLEASE...PLEASE, SOMEONE TAKE CARE OF THIS
J MURRAY ROBERTSON 954-427-3739
WHEN CALLING I AM ASKED IF I WILL TAKE A SATISFACTION SURVEY AFTER THE PHONE CALL. 4 OUT OF 5 TIMES THE AUTO RETURN CALL WAS PLACED WHILE I WAS STILL ON THE PHONE, WITH ONE OF THE CLERKS????
On 11/21/12 I purchased a refrigerator from the Home Depot store in Fishkill, NY. We were told that we could have it delivered by the 26th and that the item was in stock. We opted to have it delivered on December 10th. A few days later I contacted customer service for delivery and asked if it was possible to switch the delivery date to 12/1/12 and was advised yes. They changed the date. We did receive a confirmation phone call the day before and advised they would be at our home between 2-6 on that date. We sold our old refrigerator and had them remove it on the day the new one was to arrive which was 12/1/12. It was getting late so I called delivery and was assured they would be there but probably running late. They never showed. I called again but they were closed. I then called the Home Depot where I purchased the refrigerator. After two days of calls back and forth I found that there was a mix up with the customer service in delivery. I am livid. I had to throw out food as we did not have a refrigerator then had to buy a dorm size refrigerator from Lowes for the rest of my food. Our refrigerator will not be delivered until 12/10/12. I feel we should be not only compensated for my loss of food but also for the inconvenience of having to buy a dorm size refrigerator of which I will have no use for once the new one is delivered. I was going to purchased all my appliances at Home Depot since I just moved into my new home, but because of this I had second thoughts.
I've call the home depot on 12 Coliseum Dr. Nashua, NH twice now at different occasions. The first time I waited 20 minutes and gave up. I again called back hoping to speak with a person in the a specific department and waited another 25 minutes. Is there only ONE incoming line? Very disappointed.
The Home Depot lessons or teaching sessions that they have make doing it yourself possible. I have recently purchased a home and my wife and I found it easy to make the home improvements necessary when owning a new home. We rebuilt the fence, hung shutters and blinds, repainted the rooms, and change all the light fixtures all under the tutelage of the Home Depot lessons. It truly is a store where you can save more and do more.
Simply put Home Depot does not stand behind the contractors poor quality work. You are on your own when it comes to finding and hiring a contractor that you can trust. They don't even think they need to reply to the BBB. Just a friendly warning from someone who has learned the hard way about Home Depot.
Hi, I hope I have enough space, because this is a long story. I ordered on line ( dec28,2014) a stove #Model JB250DFWW, for a rental I have, the renters glass top stove had a crack on it, they delivered the 31 of December, Xmas eve, they took the old one, and installed the new one, and after tryng it, there was electrical problem, so they called the Office and told the delivering men to take the new one back to the store and re-install the old one. We had a big argument with the customer support team, so we cancel that stove. got our money back as soon as they could send it, after we complained and complained. Now we went directly to the store #4614 the 4th January to order one in person, (mean while we had to deduct the rent to our renters because we thought it was a danger to cook in the broken glass top stove, so they had to order food ) okay we liked a stove and the sellesman told us that the one next to the one we were looking at , was less expensif and right for a rental, we agreed with him, the stove looked real nice, the add on top of the stove said it was $ 349 , so we deceided to get it, he went and did all the paper work , we paid for it , and told the renter they were going to deliver it the 1/7/15, she was happy. They delivered the stove on that day and installed it. the renter did not know what kind of stove we bought. so after they left, my renter had an emergency call and had to leave for new York, she came back on the 1/16/15 and gave me a call, asking if I knew the stove had only one big burner and 3 small one. I did not think it was right, so I went back to the store next day, and asked a sellperson in that dept. about the order, I showed her the one I ordered and after she checked on the computer, she says, they delivered the wrong one. What happen is that they had the wrong add on top of the stove and the number was wrong, the number was for another one (the one they delivered) we had to call one the manager and he did took care of every thing, so now I have to wait to see if they will deliver the right one model # RB526DHWW- store SO SKU # 1000050834, meanwhile I had to pay for this one, and wont get my money back for the other one till they take it back to the store. This is a real mess and somebody is not doing their job. Since Xmas I am having night mares about stoves... The last person who really knew what was going on , was very smart and knew the problem right away, she printed all the paper work so my rental can see wich stove we bought, her name is Ms. Martha Lambert, she needed the help of her supervisor Mr. Raffael Santana and he was a super first class supervisor he did everything he could to make things right for me. They have to be aknowledge for thei work to help and please a customer. So now I am going to have more night mares till the new stove get delivered the 1/22/15. and then wait till I get my money back. So now Is my question ? why I had to go through all this hard time just to buy a stove from Home Depot.??? Do I have to write to B.B.C. to complain ? are you going to get in touch with me to discuss all this mess ? what is going to happen ? do I have to write to Mr. Craig Menear to let him know whats going on with his Home Depot ? Please let me know...
I purchased a heating and air condition central unit from home depot on 08-15-14. It was installed by delta mechanical o8-19-14. I9 had a problem with the duck work that comes from the heating unit. I called and nobody came out.i went to my local home depot store and talked to the manager. He was very nice and had one of the employes to call delta. Three daylater nobody had come. I called my local home depopt again. They were very nice. They called delta mechanical a gain and i called delta again and talked to a woman. She apoligiced numerus times and i told her idid not want an apoligy . I wanted service. They came out the next day in the afternoon and repaired it in 15 minutes after i waited 9 days . I complained to a woman at delta and she said she would pass my complaint along, no reply. I think n9 day is not aressnable response time. A disfied costmer
A new dryer was purchased for my rental property from Morgan Hill CA, Home Depot. The Dryer kept blowing a fuse in the unit, making it not operable. I paid an Electrician $125 to check my electrical. He assured me that there was no problems with my electrical wiring in the house, I called GE Service Department to have the fuse replaced. There were no fuses in stock throughout the whole state of California. I had to pay $88 to have two new fuses rushed in as replacements. Another fuse blew, as soon as the dryer was turned on. At this point I was so mad and discussed,! This dryer was under a warranty, but no one could fix the problem, or willing to replace it. I contacted Home Depot and demanded a different brand of Dryer. A Maytag was delivered to replace the GE. The Maytag Home Depot refused to pick up the GE dryer from my house. It has now been a month since the Maytag was delivered, of course this dryer is working fantastic! No, problem with it at all! Another month has passed and Home Depot is refusing to come and collect the GE Dryer, and they have informed me they will not give me a refund until the GE dryer is returned. What kind of a company is this anyway! Charge me for two dryers, making me pay for additional costs to trouble shoot the problem, purchase fuses, and not make things right! A company of this size should have there act together! I will never buy another appliance from Home Depot again!!! I recommend everyone to shop somewhere else!!!
I traveled approx 35 rt miles to pick up a replacement unit coming from Nogales Az Home depot via a manager from that store, dropped off at the Irvington store in Tucson, Az. The box was open, so I asked them to check the heater top. It was used and they said just take it home and see if it worked. They refused to return my money so I could get a heater. I am diabetic and spent the night in the cold due to your employees non caring attitude. I am finding this is a big issue with home depot. I have been on hold with the dyna glo company to see if they will do what you refused to do. My next step is to go to ripoffreport.com and file and the social sites. I am disabled and this is just wrong. I am giving you a chance to make it right.
My phone number is 520-551-3282.
Your computer system that talks to your card holders tells the customer one thing and when I called the service dept and talked to a service rep I was told something different and he also give me the impression that he didn;t really care if I shop at Home Depot or not. .As of right now I believe that I will pay off my balance of $130.25 and then make my purchases elsewhere.
On Wednesday 3-19-14 we sat down with one of the kitchen specialist to design our kitchen we added installation and counter tops. The total at the time for both with installation and taxes came to 17893 dollars. At that time the sales rep said they would decline such a large purchase and a check would be better. I went back on Friday with a check for the purchase amount he gave us and we all agreed upon. When I sat down with him to pay the bill, he told me it was $19464.00.
When asked why so much he said the underwriter added two pieces of molding. The molding only came to $500. I asked him to go over it again with his underwriter and he told us we are wrong. He said we heard the total wrong and we have to pay this amount. I am very dissatisfied as a customer. I will be reporting home depot to the BBB and will never shop there again! I would please appreciate either and email or phone call back. This purchase was at the Copiague Home depot in New York.
On March 22, at 9:30 am I went to our local Home Depot at Cedartown GA. I was shopping for 15 bundles of roof shingles for my new garage that was being constructed. When I entered the building “Yavonne ” was the cashier. I told her that I would be needing some help loading the shingles. She told me she would get someone. After waiting several minutes and still no help I loaded the cart by myself. ( I am 68 years old). I went to the front checkout where “Yavonne” was still there.
She said she couldn’t find anyone, but she would find someone to help me load my truck. After waiting again for several minutes and still no help I started to load my truck with the shingles by myself. When I was almost done a girl came out and told me that she would help me. The shingles weighed more than she did.. During this whole process I did not see any associates at all. With service like this I think that it is time I start doing my shopping at Lowes.
Ordered door November waited through the holidays and excuses that they had numerous issues with the shipping co that damaged my door. Reordered and waited until March to finally get a partially complete door. Wrong door locks made 5 trips to the store, made over 20 phones calls spoke to manager, promised to make good finally after finally got the door installed after two carpenter visits, Home Depot took the joy out of having this door installed 4 months later, they offered a can of paint labor to finish the trim as their compensation. Every time I look at the door reminds me of the hassle I went through what a horrible feeling to pass on to your customer Home Depot . Not even a letter of apology, not even a follow up by the manager shows how much you don’t care how you treat your customers or want them to come back.
On several occasions, in the last 6 months to a year, my sub-contractor and I have purchased smoke alarms which would not connect with each other. After having the wiring inspected by a licensed electrician, he said the smoke alarms are probably faulty. Needless to say after several trips back and forth to Home Depot, trying alarms, the problem was not resolved. My sub-contractor got smoke detectors from another company, and they work fine and are connecting.
The second problem I have had is we pickup an Elegonated toilet cover with a new toilet, sicks and faucets. Again, my subcontractor had to go back to Home Depot to pickup the right toilet seat, as they gave us a regular toilet cover instead of elegonated one. He just recently had to go back to Home Depot again because of a faulty value in the toilet cover. I just recently picked up a faucet (Delta) and found that the spray hose does not work correctly, and my contactor has to back to Home Depot. Needless to say, this is costly and time consuming for him, and inconvenience to me, as I have to keep taking time off from work for him to come back and forth and fix problems or replace defective items that we bought at Home Depot.
I am very disappointed, needless to say, with the products that I have bought at Home Depot, not to mention to inconvenience for my Sub-Contractor who has to go back and forth and change these products and has to spend more money to get a better product and is costing me more money in the long run.
Twice in the last eight months or so, a home depot customer has phyiscialy assuallted an assistant store manager at home depot, not once but twice. The first time it happened (with witnesses) the comment was made “If it happens again, we’ll talk with customer about it”. Well it happened again with the same customer and the same assistant store manager. I expect this to be retified within the next 24 hours or I will obtain legal consul . At no time will someone lay hands on a member of my household and be held accountable and if Home Depot does not step up to this, I will step up to Home Depot and the lack of concern it has for its employees and their safety. My telephone on this matter is 205-753-1695 and I will inform you of the store location
I would like to file a complaint about port huron home depot. I went to home depot and purchased a lg pantry cabinet on 4/21/ 2013. When we got home and opened the box. The doors were ripped off the cabinet. The whole cabinet had cracks on the side and gouges in it.I drove 130 miles round trip to buy this product. I had to make another 130 miles round trip to take it back and they did not have another one. I think i should be reimbursed for my gas mileage. I asked about it and was told they dont do that. Im one very unhappy customer. And i will tell people to stay away from home depot.
Last week, at the Fort Walton Beach, FL store there was great rep named Manela. She helped me order my products over the phone so I can get the military discount and shipped to my house for free. Today at the same store, there is a rep named Cecelia. She just sat in her chair looked it up on the internet and asked if that is it. I said yes. She said go on the internet at home and order it. She doesn’t call in orders. I said this is what the other lady did for me. She said she never did that for the past 4 years. If Home Depot is wondering why they lose money, this is why. POOR CUSTOMER SERVICE.
I bought a shed on 3/11/13 from Home Depot Columbia, S.C. Harbison store. I found out after they received complete payment by me and my USAA credit line account that they outsource to a HIp out of maine, and the installation company is almost 100 miles from me in Aiken, S.C. Home Depot was paid in full and said they were not responsible for the shed? What kind of crazy crap is that? On my statement with USAA Savings Bank credit line they were paid one thousand sixty eight dollars for the shed and it is not in my yard yet! Then I found out they changed the installation date from 4/8 to 4/15 today and they are still not here and I am going on a second payment on the shed that is not in my yard yet. The installer said they are almost 100 miles away in Aiken , S.C. They are supposed to come today but are still not here.
If they are not here by this afternoon I want all of my money back on my credit cards, and the 159.00 tie down fee on my USAA American Express card also, which have all been paid out to Home Depot Harbison, Columbia, S.C. and HIP installers. I would never recommend Home Depot to anyone as it has become a nightmare, see my facebook page also. Bettie Taylor
I have recently purchased a house and planned on getting most of the remodeling done by Home Depot. The first thing started was a $4k purchase for carpet that went smoothly from the Everett, WA Home Depot. Then we found the Snohomish, WA Home Depit close to our house and were going to do the entire house in window blinds $2k worth… This has been the absolute sorriest experience I have ever had. Owen the sales person was great and informative. This past Wed. I received a voice message saying my blinds came in. At 4 pm I called back and spoke with a a person and they asked for my phone number and would call me back in a min… That phone call never came back. Thursday I tried calling back once again to be transferred to several different department before speaking with a lady that said the installers will contact me in 48 hrs. Friday at approx. 3pm would be 48 hrs… Still no phone call… Sat I decided to call back to the Home Depot only to be told that my blinds were still ready for pick up when they should be installed… This time I asked to speak to a manager that couldn’t tell me much except for that they would call the installers and see what they could do with a promise to call me back… This is from the Service Desk at Snohomish, WA Home Depot at 10:45 am… This way you can locate which manager it is bc I didn’t catch his name. This promise doesn’t mean too much bc I had already been promised a call back and never received it. Unless this goes any better next time ill drive further and work with Lowes. I feel like I’m dealing with a bunch of children at the Snohomish location. Customer Service must be on the low end of the priority list and i will be glad to share my experience with anyone looking to have work done if this doesn’t change. Please feel free to call me or have someone from the store call me and apologize to show that someone believes that an honest apology for poor customer service from the people responsible not a corporate place still exists. (850)699-3023
Just returned from the home depot neshaminy where I purchased (3) pressure treated boards. I’m a retired Marine and asked for the military discount. The checkout girl told me to go to self checkout and pay there then come back to the other end of the store where my items were. I get to self checkout and there is no one there to help me, after 5 minutes someone shoued up and pretty much made me feel as if I was annoying them. The only place you had a real person was the original checkout person who couldn”t help me. I have been a loyal customer at that location since the store opened and have spent at least 50 thousand dollars at the neshaminy store. Someone should look into how that store is being operated, I know they lost me as a customer.
In 2011 I bought a zero turn lawn mower as soon as I got it problems return to Home Depot they have to send it off. I was told factory problems when made said they repaired ,first time I used it same prom less return to Home Depot sent it off again said it still had original problems I had 22 hours on machine sent back for vibration choke stuck would not easily start belt would not stay on.
They said it was a factory issue by then I had to buy a new. Lawn mower ,finally I talk to bob in tool rental in turf land mall, Lexington,ky the repair company called me were going to bring it back with same problems.they are suppose to return to my home as was includied in my purchase they will not I returning to a different Home Depot 18 miles away said to take it or not.
i have no one to turn afteri paid over $5,000.00 for it.some one help me as good as a customer I have been.
On April 9, 2013, I visited the above mentioned Home Depot at 7:40 pm with the intention to purchase shrubs and mulch. I have a gift card with a balance of $120.00. As I approached the register in the outside Garden center, the tatttoed cashier violently flung the booth window open. She said, “We’re closing this register right now” (with a lot of attitude). Then she rolled her eyes and said, “I’ll ring you out”- again with attitude. I told her to forget about my purchase and that I wanted to speak to a manager. She then said,
“I didn’t do nothing wrong and I’m in charge out here”. She proceeded to page a manager. A young lady came and apologized for her behavior. Noone is going to want to make any purchases with such a rude cashier handling customers in the Garden center. If you were to view the security camera, you would be able to verify the unacceptable behavior of this rude employee. I was so disgusted that I no longer wish to shop at Home Depot. By the way, this incident occurred at 7:45 pm which was 15 minutes prior to your Garden Center closing.
If you want to improve your sales, you need to lose this horrible Garden Associate with the awful attitude towards customers.
If you’d like any further information, please call me at 440-884-1851.
Gary J. Brezina
I just wanted you to know why I am not shopping at Home Depot stores anymore. The reason is thus: The ‘beeping video monitors’. One day last week, I was in need of a copper fitting for a job. I needed to ‘think’ and find the correct part. Every time I moved, I heard this annoying and distracting beeping sound. Then I noticed that every 20 feet or so, there was a video monitor displaying ‘me’.
And when I moved, it beeped. Then I began to notice these devices were installed through out the store in places, no doubt, where shop lifting might be relatively easy. So, I brought this to the attention of a female employee who told me that the beeping was to alert the employees to my presence so they could assist me. Not only do you think we are all thieves, you think we are all stupid!
I am not a thief. Nor am I stupid. Now, when I visit Home Depot, I feel like the Corporation ‘thinks’ that I am a thief. Who ever is responsible for this idiotic installation of such devices should be given a pink slip. I spend alot of money at HD and Lowes. …and I don’t get the ‘evil eye’ when I go to Lowes…so…why would I subject myself to that level of ‘scrutiny’ at Home Depot? I will not!
I am astounded at the incompetence exhibited by two of your Home Depot employees at the Bonney lake, Washington store. They should be somewhat knowledgeable about the products they are selling/recommending…especially in the Home Depot paint dept. Last August, I asked your employee what I should use to paint my outside deck. What she recommended (and what I bought based on her recommendation) turned out to be some kind of porch paint, not to be used for uncovered surfaces.
It looked nice, but didn’t last more than a few months (about 90 days) and now it looks worse than when I started. So……not only am I out the $100 or so it cost me to do the job, I now have to invest more money and all of the labor to do the job right. I understand that people make mistakes, but if I did that in my business, I’d be out of business.
So today, I went back to the Home Depot store and mentioned the issue to the person who waited on me. She said ” Yeah, I know who told you that…..she’s been here for 7 years, you think she would learn…especially when she’s been told repeatedly”. Then today’s clerk recommended the Restore product which looks very good. Based on my square footage, she told me that I would need 6 to 7 5gallon pails to cover the deck.
At a cost of approx. $550 to $650 to do the job. After my first Home Depot experience, I decided to investigate myself….and after reading the back of the product, I found that I only need 3-1/2 5 gallon pails to do the job (which was then confirmed by your chief competitor. If I had listened to your so called expert, I would have invested approx. $350 more than I should have. When combined with the previously spent $100 plus all the wasted labor…..well you get the picture.
I have been a loyal Home Depot customer and have become increasingly disenchanted with the competency of your employees and also the quality of your products. I am sure that there are many others like me. Bottom line……your competitor is going to get the Restore sale and all the related sales that go with it.
I went to Mattoon illinois Home Depot to purchase 1700 sq ft of hardwood flooring, I ask to speak with the manager on this purchase, the lady setting at the desk in the floor dept was busy eating but did advice me the manager was to busy doing paperwork to come and help me, I walk away and go to the contractor area , they call manager for me.
I speak with the manager I ask if they have any discounts on this purchase, like the credit card deals you sometimes run, he informed me there were none. Mind you I have check in hand and ready to buy ($6000.00 worth) I walked out the door with my check, I now get upon the computer and find that you will give a 10 percent discount for disable vets up to $500.00, also read that large purchases Home Depot would call home office for discount.
I called lumber liquidators they did work with me and that where I am going to purchase my flooring. Had the manager at home depot worked with me you would of had the sale. I like Home Depot and would hate to lose this store , losing sales like this isn’t good for business I would of like to of spent my money here in Mattoon instead of Champaign in the end I ended up with getting a 25 year warranty and saved myself $350.00 dollars and free delivery and this is after I figured sales tax, what a shame.
Lazy Employees!!! email i sent to homedepot complaint center: I was just at the home depot on 800 North Brookhurst Street in Anaheim, CA 92801. I never write to complain but my latest experience at this store was just ridiculous and I am compelled to say something about it, in hopes that it gets to the right people and something can be done so that it doesn’t happen to someone else.
I went to the store looking for a carpet rake that I saw on the HD website. I couldn’t find it in the broom and mop area so I asked an employee named James. He said he has never seen it in the store before. He called the carpet department for me and we walked over to the department. James and I were met with another employee…
I did not see his name, but he had tattoos (sleeves) to both arms. The employee told me they didn’t carry it in the store. He asked me if I was sure it wasn’t an “online only” item. I told him I was certain it was available in the store. He said he and another employee had both tried to look for it already with no luck. Both of them said no its not here. I think it is impossible to believe that 2 people walked around the entire carpet department to look for this item in the time it took for James and I to get there.
I don’t believe they even bothered to look… but reluctantly I went on my way a little upset because I felt like I had wasted my time driving here if the info on the website was incorrect. Before I left I went back to the mop and broom area just to make sure I hadn’t missed it when another employee named John approached me and asked if I needed help. I told him I was just looking for carpet rake but a couple employees already told me it is not available.
I kept walking pass him and didn’t really pay attention to him. I walked to the broom and mop aisle and again, no luck. I was about to walk out of the store when I see John walking up to me with a carpet rake!!! He had found the item I was looking for at the carpet department! The carpet rake that 2 other employees that actually worked in the “carpet department” just told me they didn’t have.
This guy John (I don’t know his last name but he is an older Caucasian male with grey hair and wears glasses)… needs to be commended because he went out of his way to find an item that I was already told wasn’t available. I didn’t even ask him to do it. On the other hand the 2 other employees need to be fired because they were just too lazy to help me actually look for an item. Either that or they just don’t know the inventory in the store they work at. Both offenses I feel warrant termination, but then again i’m not the boss.
All i can say is if it wasn’t for John, I would’ve walked out of that store and headed to Lowes to buy my product. And home depot would have lost my business. Granted it was only a $12 purchase I hope home depot still cares about its customers. And I hope to hear back from someone regarding this matter.
Be very careful in getting the details of what is included when you purchase doors at Home Depot. Nevermind that they screwed up the installation date and insisted I had scheduled the installation of my storm doors on my son’s birthday and then could not reschedule it for the date that it was actually set up for in the first place. The installation was supposed to include removal of the old doors however it would appear they use a different dictionary than the rest of us. When I talked to their contractor about his removing the doors to the dump he stated that was not included.
Rather than argue with him I called HOME DEPOT and told them what was going on and that removal was included. They backed the contractor and told me that removal only means removing the old doors from the frame and I would have to take care of the debris removal. The fact that in order to install the doors automatically necessitated that the old doors be taken out to make room for the the new ones apparently should have made it clear to me that that was the removal they meant when they sold me the doors. I was told I should have asked what removal meant which amazes me.
If they were replacing old doors and told me removal was included one would assume that means removal of the debris as they certainly could not have meant that unless removal was included the homeowner would have to remove the old doors before their contractor installed the new ones. BUYER BEWARE as the other contractor I talked with first had indicated that he was removing the doors during cleanup as part of the deal but Home Depot uses the word but gives it a completely different definition
I ordered 1,000 square feet of tile from the Home Depot in DICKSON CITY, PA. and received great assistance, at least I thought so at the time. The salesman told us he had all the tiles we needed for the job but failed to let us know it was made up from 3 different dye lots. I had a professional do the install and I wasn’t home when it was installed. To my surprise I found out the hard way that the tiles in the order was not the same. Not only was the color off, the tile s varied in size by 1/16 of an inch. That might not sound like much but in a large room it’s very noticable. When I called to complain the manager listened to me for 2 minutes before speaking with the installer.
No call backs and 8 hrs later I learned that they didn’t want to hear my complaint and blamed it on the installer. While I agree the installer is partially to blame, the so called PRO salesman that HD advertises never once mentioned dye lots or variations in color or size. HD managers spoke to the sales person and never listened to me. I should have known better when the salesman said to me “This is your lucky day. I may be a Fat, Dumb and Irish but we have all the tile for your job”. Before I received the delivery I thought about sending a letter to HD thanking them for the service. Now an old saying comes to mind, If it sounds to good to be true, it probably is.
I have spent over 50,000 bucks at HD over the years and they don’t even want to hear my complaint. Can you help in getting this complaint some attention. I have the boxes showing different dye lots. an experience like this is what drives people to Lowes. What ever happened to the old Loyal customer…
I would like to express in the strongest possible terms my disappointment and outrage at the low level of service I received at your Home Depot store in El Escorial shopping center in Carolina, Puerto Rico (Store no. 6402). The management of this store not only has chosen dismal-quality subcontractors to do vital service operations, but also has shown to me a shocking insensitivity to the needs of handicapped persons. On Friday, June 10th, I went to the above mentioned Home Depot store to buy a portable generator for my aged parents, who reside in the Island.
After finding the right model (thanks to the help of a friendly and attentive employee), I made my way to the customer assistance counter where, again, I received friendly and competent service regarding the generator’s installation service. The problem started when I went to the contractor’s services counter, to arrange for the delivery of the item. First thing I noticed was that the lone (working) Home Depot employee behind the counter was a young woman on a wheelchair. I was shocked to see her having to prop herself up from her wheelchair in order to reach the register, the computer and the printer, since none of the stations there were adjusted to facilitate her use.
Despite her kind assistance, I could see that she was obviously greatly inconvenienced and pained by this situation. I thought it was ironic that a chain that boasts such a passion for remodeling cannot do the proper physical adjustments to accommodate their less body-able employees. I asked her if she was aware that by disregarding her needs, Home Depot was actually violating the disabled persons act and could be cited for being out of compliance. She nervously looked over her shoulder and did not answer, but her expression was all the information I needed.
I think that it is unacceptable that in this day and age someone has to fear losing her job for just demanding basic human needs already guaranteed by law. I would like to see that your chain corrects this situation with all due speed without it resulting on this young woman’s losing her job or suffering any retaliation by management.
My second shock came when I asked this Home Depot employee about the delivery itself. She explained to me that the store contracts these services through a private contractor, and that they do only deliver merchandise to the sidewalk. This is understandable for a pallet of cinder blocks, but not for a portable generator that could be easily carried on a dolly or a similar manual equipment. I explained that dragging a generator from the street would be not a possibility for a couple of disabled elders or their caretaker, as I do not reside in the Island, and all my able-bodied relatives work. She apologized but did not know what could be done.
I asked the young woman to call the company on my behalf and see what were the options, if any. It took a lot of back and forth over the phones and hour and a half before getting an answer from the company. They said that since they would have an additional person in the truck, it would cost me a double rate, or $158.00, to have it delivered to my parent’s doorstep, and into a storage room in the house. I asked to talk to her Home Depot manager and he vaguely repeated what the young woman had told me, and that nothing could be done. “They only use a mechanical finger when they deliver”, he offered as some sort of explanation, “so that’s why”.
I retorted how in the world could old, disabled people then receive delivered goods from his store. He simply shrugged his shoulders and offered no answer. I demanded to talk to the delivery company itself but I was told that they were an internal service and I could not do that. At this points I was upset, I asked the employee to keep my item in the store until I could find someone to pick it up and she was kind enough to accommodate me.
Let me be clear that I understand where this is coming from. I am Puerto Rican. I understand my culture. We have been a colony for all of our history. As such, people are usually not likely to complain or stir trouble. As a result, shoddy practices like the ones described above occur daily, even in open defiance of established law. I would like Home Depot to understand that I just invested almost $800 of my family’s hard-earned money in their company and yet not only received shoddy service which caused great inconvenience to me and my relatives, but I also had to witness an episode of unacceptable on the job discrimination. Plus, I was expected to spend an additional $158 for this!
I demand to receive from Home Depot the satisfaction and the assurance that the level of service and employee protections in that store will sharply increase as soon as possible, even if this implies changing subcontractors for others who meet acceptable standards of service. I have been a loyal customer of your chain both in the US and in the Island and I sure will take my business (and that of everyone I know) elsewhere should I not receive it nor hear from you.
We puchased a Maytag Dishwasher Serial 41962555N Model MD8H964AWB in July of 2008 from Home Depot. In Oct of 2009 the Control Panel shorted out and had to be replaced. Since we had purchased the extened warranty it was covered BUT we paid $129 labor. NOW in May 2011, the control panel is shot AGAIN! Now we have to replace this piece of crap vs paying extra dollars to repair. We purchased based on the Maytag name. I will NEVER purchase one of Home Depot’s products again and will tell everyone I know not to do so.
I just visited this home depot location at Cerritos California. They had some sliding closet doors on sale. The one that I wanted was just on top of the display unit, so I requested for help to bring it down. A guy sitting just 10 feet away was talking on the phone. After his phone call was terminated, I requested for assistance and he said he’ll go and get it. After about another 10 minutes wait with no help I walked around for someone else till I found help bringing the unit labeled J046. I took it to the cashier to pay for it but the cashier couldn’t get the price from the sticker.
Another wait for someone to provide a price check. After a while, the cashier said I couldn’t buy because it was probably a recall item. I said that recalled items are not placed on the shelf with discount price. I was thinking that someone else was going to buy it and they just were giving up excuses. Roxane the store manager was nowhere to be found.
The Home Depot uses unethical sales practices. Throughout the ‘black friday’ sales event, there were no appliance packages available. Nor on Monday. Tuesday, every item was available at the higher prices. I was a dedicated Home Depot shopper until now.
Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle). My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as “misapplication”.
Be advice I own multiple card with home depot I also shop there very often and spend hundred of dollars My last purchase I bought 5 Gallons of paint to paint my house No one explain to me that if I do not used them I cannot make a return my point I did buy too many so few days later I take back one gallon and they refuse to take it back the associate tell me they change the return policy my opinion I don't think it fair they should verbally explain to the customer the return pol
on or about June 8, 2016 Home Depot delivered purchased merchandise to my home. The truck knocked over my mailbox of which I was told by the onsite manager that hey would get it fixed and for me not to worry. After several days I contacted the local Home depot Store to file an official claim. I was told that they would look into it. again after several days I decided to research the matter.my attempt to contact the Claims adjuster with Sedgwick was unsuccessful and voice mail stated they were out of office until a later date and referred me to another number of which I was unable to reach but left voice message. I sent text msg to the person present when the damage was done and he stated that he has advised his boss at which time a requested he send me his photos of the damaged mailbox to corroborate with mine as I began to distrust the process. I received a text 7/6/2018 from Mr. Muller who advised me that my claim has been approved and a check should arrive in about 2-3 weeks. On 8/7 I began to inquire again and made contact with Keith Taylor - claims rep with Sedgwick, Taylor was very dry and unprofessional, he told me to contact Jennifer with XBO as they would be sending out a check for the claim. I immediately contacted Jenifer who advise me that they had not received a claim # for my case but she would look into it. Jennifer called me about 4 hours later an stated that she was to approve the claim in the amount of $366.00 I told her it was $366.25. she agreed. I asked her how long would this take of which she stated she was unsure. About 6:30 pm that evening I received a call from the owner of the delivery company who stated that they had sent check for $361.00 to the wrong address and that he did not have any contact info on me. this sounded very strange in that I had previously given my info to his employee and that he should have been the first person to call me to resolve the issue. I told his that I would be filing a formal complaint against Home Depot, and Sedwick. and with the BBB
we purchased carpet at the Home Depot in Fergus Falls Minnesota. We have done business there for a number of years. The deal on the carpet was that the installers would remove existing and dispose of it. Also would move all furniture except our piano.. We took care of that. very poor communication between installer and store, first installer arrived , refused to move anything or remove carpet When I called the store they said they would take care of the problem. the installer left, I waited to hear from the store did not and called them back 4 hours later to see what they were going to do about it. Could not get any answers. 1 Week later they sent 2 guys out again , they refused to abide by the contract. Finally someone came they completed the job. Only after they had broken a plate that was on the wall, there are staples sticking up on the steps from the tackstrip the poke our feet. they left there garbage in our driveway. We were treated so poorly through this whole transaction, by staff at the store and insurance agent, and company that installed the carpet. We were reimbursed for a tear in a carpet in another room. which they wanted to super glue together. I will never recommend this store to anyone again now will I ever spend another cent there. So very disappointed in the whole ordeal. Very stressful.
I purchased a stove from home depot back in 9/2015, we paid for the extended warranty so if anything happens we would not have to pay to replace either exspensive parts or a whole new stove. Well on July 14, 2018 while using my oven there was a load pop and a flash of flames and my stove completely shut down. So i called that warranty company for Home Depot, and put in my claim. On July 16th we got a call from the service provider to come out and look at our stove on July 19th they came and informed by husband what was wrong and they would need to order parts, and he would be back the following week to repair it. So they placed the parts order on July 20th, on July 27th we still had not heard anything from the service provider, so I emailed them and asked for a status, At this time they informed me that they were still waiting on the parts to come, and they would try to expedite the order. On Saturday July 28th I called Home Depot Warranty department again and was told yes the part where shipped and received. So on Tuesday July 31st, I called the service provider yet again to see what was going on. They told me they received only one part out of the three they order and they did not have a time frame when the other parts would be in. He thought maybe next Monday or Tuesday and they could possibly get out to fix my stove by the end of next week, depending if the parts where in or not.
I then called the Home Depot Warranty department again, and got a young lady on the phone whom all she kept telling me is she could not find a tracking number for the parts that were missing and all she could tell me is the service provider did get the light bulb they ordered. She must have told me this 8-10 times, at which I asked speak to her supervisor. I was put on hold for about 10 minutes, before Abby got on the phone, and I had to go through my whole story again and when I asked her why no one could tell me when my stove would be fixed she said should understood my 'frustration', but she could not give me a definite time when my parts would be in or when I would have a working oven again. She said she tried calling the service provider and got voicemail and she left a message. When I requested for someone to call me back on Wednesday August 1st with a status she told me that she could say that would happen. At which time I told this whole situation was unacceptable. She was nice enough to tell me that usually the warranty process only take 3-5 business days for parts to come in. THAT HELPED A WHOLE LOT!!! NOT!!!!
After hanging up on her as she as no help I called the regular customer service dept for home depot and told them my complaint and got put through to another person in the resolution department whom then called the warranty department and suddenly they told me my parts would be in by Thursday August 2nd. Which then MIGHT get me an appointment to have my stove fixed sometime next week. Which at this time would be three weeks without and oven!!!!! I can say the warranty and home depot sucks at this point, no one should have to deal with this. They charge you enough for the extra warranty coverage and you have to jump through circus hoops to get anything fixed and then there is no guarantee. My husband and I planned on getting our new washer, dryer and dishwasher through home depot, but not anymore there is a Lowes right down the street. it sucks though as we got a gift card for our anniversary so now have to shop there.!!!!!!
So baking cake for my two sons birthdays will be out and my sisters 25th anniversary cake is probably an no go to!!!!
THANKS SO MUCH FOR NOTHING HOME DEPOT!!!!!
Order H3208--31520 placed June 26, 2018 which apparently became lost in California. I even received a tracking system which didn't work since the items were not shipped for delivery on July 22, 2018. I called on Thursday with the complaint "where did you lose my order?" I was told that it had never been shipped from California, was found there, and would arrive on August 9? I am sure that was another "maybe?"
I have never had a complaint with Home Depot in all my business with them nor has my son, Dennis Schmidt who is a home contractor in Wyoming. He had now had to change his vacation for the 2nd time to come and install my cubboards.
This is certainly creating a problem all the way around and a real problem for me to have NO KITCHEN for almost 3 months when I planned this all so carefully.
I certainly will not be recommending your company to any one in the future with the screwups that have occurred this time.
case no.11902645 I have had the runaround from many people from HomeDepo please feel free to call me. I cannot do this in less tha100 words. but, you are going to make me a Menards customer
I recently completed a customer service notice to you on your store in Orange, TX. In it I complimented 3 of your staff. Mr. Larry Bradley, Ms. Theresa Griffin and Ms. Anita Smith (now at the Hillcroft store in Houston. I have shopped in nearly 2 dozen HD stores in CA, AR, MI, NJ, LA, OK, TX, and enjoyed the service etc. The best of these stores is the Orange, TX store - best by far.
After taking the time to file the compliments I learned that no feed back has been provided, but if my comments had been negative I would guess that feed back would have been immediatel
Let's try to be leaders instead of managers, and treat our people with respect and at least acknowledge customer Kudos.
I purchased a framing nailer about 6 weeks ago. I paid cash and no longer have the sales slip. It stopped working and I tried to return it for a new one. I was told that they would not do that but if I paid a fee it would be repaired for me. I deal also with Lowe's and NEVER had this problem with defective goods when dealing with them. I have had other problems with your store in the past but will not go into it at this time. You may rest assured that I will no longer make ANY purchases from your business. The service and quality is just not there.
603 Old Carrollton Rd
Roopville, Ga 30170
Went to the store in Casselberry Florida on 1792 in Publix plaza to buy a lawn mower weed eater and eddger, a cash sale. My husband is a veteren and asked for the veterens discount. We are normally a Home Depot customer and have used to discout previously. The cashier told him he was not eligible because his VA identification did not indicate service related. She was rude and condasending. We told her we shopped there often and had never had this response before. My husband asked for the manager. Another staff member called for the manager. The manager came to speak with us. He did not seem to understand what the problem was. He asked the cashier what to do. She said we were not entitled to the discount. This was the same cashier who started the discussion. She said smugly "I already told him no" as if to say I told you so. We told the manager you have just lost a cash sale of At least six hundred dollars we will go to Lowe's they honor veterens. I will be passing this experience on to our veterens friends at church and let them know how Home Depot does not honor their service. This cashier was very rude and seemed to be proud of her attitude. We will not be shopping at Home again. Thank you. Bonnie Mallo 3307 S. Park Ave. Sanford, Florida 32773. 407-496-5717 cell phone.
After the reported news of firing one of your African American employee in Albany ,I am boycotting your company stores until he is reinstated ,with an apology.To day,on my way to your store in Tucson Arizona,I went straight ti ACE hardware to buy plumbing supplies.I will continue to do so ,until I hear from you,and will communicate my decision on Face Book and with all my friends and family.Shameful ,decision on your part Racism is not acceptable.
I do not like the self service check out why can't you have more cashier like it use to be. If you say it is cost savings then you need to lower your prices. I will be using ACE Hardware and Lowes more.
Ordered a Washer & Dryer. delivered on Thurs. 7/14/18. Installed broke my water valve shut off valve. Left washer & dryer in my garage.
No one returns my calls. No one gives a dam that I cant do laundry. Claim adjuster never returns calls. How long do I have to be without
a washer because of your installer messing up? It's almost one week now. If I get no results I will get a plumber to fix my valve & dispute
the cost on my Home Depot Credit Card bill. This is the worse customer service I ever experienced with any company. I have been
doing business with home depot for years but after this experience I will be purchasing from your competitor.
Having missed the date to put in a fence they showed up 2 weeks later to install everything was marked out and after having to leave for work took my 6 ft level out to check because the next morning I could see one fence pole off well there were 4 they also installed damaged gate frame which is also not even where they come together at top they hit and on bottom there gapped properly that goes the same with my walk thru gate not even close to square what beats all I'm still picking up cigarette butts talked with Dennis Henderson yesterday asked him to let me know if he received all my pictures uts the second day haven't ears from him I'll give him one more day and then I will seek alternative satisfaction
Went to Home Depot yesterday and found out they are no longer giving discounts to Veterans unless you meet certain criteria. Retired, disabled or a "Dependent"
So a "Dependent" who has never served can get a veteran discount but not an actual veteran.
Countless Veterans have served in combat and were fortunate enough not to get wounded....but they are not eligible for a lousy 10% discount.
Home Depot has put "Capitalism" before "Patriotism" . This is not an American company. This is a company that touts the fact that they help veterans, but in truth,it is lip service and when it actually comes down to supporting the veteran they turn their heads.
Go to Lowe's, they still give ALL Veterans the respect they deserve.
IN APRIL OR MAY I CONTACTED HOME DEPOT ABOUT INSTALLING NEW WINDOWS TO MY HOME. A MAN CAME OUT FOR THE ORDER AND MESUREMENTS. UPON INSTALLING THE WINDOW, ONE WINDOW WAS LEFT OFF THE ORDER. I WAS TOLD BY GARY HALE IT WOULD BE REORDERED. 2 TO 3 WEEKS LATER I WAS TOLD THE NEW WINDOWS WAS IN AND I NEEDED TO BE SCHEDULED FOR INSTALLATION. IT TOOK MORE THAN A WEEK TO GET ME RESCHEDULED. ON THE DAY FOR INSTALLATION OF THE REORDERED WINDOW I RECEIVE A CALL FROM HOME DEPOT THAT THEY COULD NOT FIND THE WINDOW IN THE WAREHOUSE AND ONCE AGAIN IT WOULD HAVE TO BE REORDERED AS OF JULY 16, 2018.
IN ADDITION WITH REGARDS TO THE ORINGINAL ORDER, THE INSTALLERS INSTALL 2 WINDOWS IN MY BATH ROOM THAT I DID NOT OREDER (2 WINDOWS WITHOUT ANY INSULATION) I WAS TOLD THESE WOULD HAVE TO BE REORDERED ALSO. I WAS ALSO TOLD I WOULD BE RECEIVING A CALL FROM SOMEONE ABOUT THESE WINDOWS AND THE SITUATION. AS OF THIS DAY I HAVE YET TO RECEIVE A CALL ABOUT THE STATUS OF THESE (2) WINDOWS.
I WOULD APPRECIATE SOME RESPONSE TO RESOLVING THESE MATTERS. I CAN BE REACHED AT:
9601 LAS VEGAS AVE
OAKLAND CA. 94605
JOHN B. HARRIS JR.
my complain was filed with a chat person about one of your rude worker name Tandy at the Mansfield tx store. called at her for some help a few time. she finally turned around. she seemed to get frustrated and pointed to the item I needed which was far and I couldn't see where it was. Got upset and walked over to the item and pointed and walked off again. the item was at the top shelf. and I couldn't reach it. I had breast surgery and not able to lift my hands too high yet. she finally turned around and hand it to me. she is at least 5'9" I thanked her and she just walked away in a rude manner. she must've been having a bad day which is no excuse for rudeness. I'm 76 yrs old and have been your customer for at least 20 yrs.
The online purchase that I made on June 7th was the worst experience I have ever had. The customer service was horrible and it got even worse after it was escalated to the resolution department. I can promise you I will never use home depot for another online purchase again and I would tell anyone that's even thinking about using them not too. My story is way to long to get into but I am serious when I say they have no clue what good customer service even is.
I know this will probably go no where but, I have to let you know how I feel. On 7/14/18 I started looking for a dryer. I had just left two stores that had employees with bad attitudes and went into the Home Depot. I was treated great and was not ready to buy yet but, I did' I figure when ever I need an appliance I could come here. Then came the delivery, I will never buy another appliance from Home Depot because the delivery service was the pits. I do not want to deal with people like that ever again. Ken No. H2506-90911
I am writing about an issue we recently had at your Store in Poughkeepsie, NY 12601. We went in to purchase a new patio door and have it installed. We spoke to a very nice gentlemen who explained the different doors and how the installation process works. We set up an schedule to have someone call us and come out to measure.We were told this would cost 30.00 and if we went ahead with the install it would be taken off the price of the install.We were told installation starts around 450-500 depending on how much has to be done during install. We were told a few days after the person comes to measure we would receive a call letting us know how much the install would cost. A few days later person came and measured,he said everything looked good and should be just a simple install.Waited for over a week ,no call.Went back to store and was told have been trying to call us but there was no option on our phone to leave a message...NOT correct as have been getting messages all along from others just nothing from Home Depot. Well he then looks it up and tellls us the install will cost almost 900.00...There is NO WAY I am going to pay 900.00 to install a door that costs less than that..We looked at 2 doors previously one for almost 500.00 and one for 700.00...I do understand there is a cost involved to install the door as you are using outside contractors but this is absolutely insane that you would expect people to pay almost 1000.00 to install a door....We have been Home Depot customers for many many years but this has really made us think if this is how your customers are treating how many other times have we been ripped of over the years. Not Home Depot fans any longer.Thank you for your time
Zero not 1 I just spent on 7-5-18 1400.00 on appliances and set a delivery date 7-12-18 my card was charged by Home Depot when the delivery did not take place, The store told me that they did not have control as the delivery was paid for by the manufacturer. The driver called and could not find my new home so he would not stop at the sales center to get directions. The Staff at the store said it was beyond hthere control as the delivery was a third party, But I bought the appliances from Home Depot.
I was not nice and said the next time they delivered would they send a smarter moron.
The thing is I did not buy the appliances from a third party Home Depot cannot get anything right.
I ordered vinyl siding for my house April 18, 2018 and paid $8000 advance that day. On 24th April, there was a personnel from Home
Depot who inspected the house and gave me sheets to prepare for the project. The project was to be completed in the first weeks of June at the latest. It is already middle of July and I do not have even the schedule and no one has been able to give me an update for the last one month.
I had planned to put this house on sale after the siding work by June 15th and finished all other work needed by May 15th., I have been misled by your company and has kept me to stay ready for the project since end of April. Last three weeks, I have been frantically contacting
the manager and service co-ordinator for the update and they have promised and kept mum. I have been caused mental anguish and financial damage and still there is no schedule or estimated time of arrival (ETA) of materials. Please help resolve whatever bottleneck in your organization, This is the worst experience I ever had.
The Home Depot on Jefferson in Culver City . Every day there are more and more dogs in the store , not service dogs just people with dogs 10 to 15 at a time it’s out of control , manager does nothing .
Piss on the floors not acceptable in any place! Shelves rarly stocked , no doors for weeks , I was told they were turned away because there were two deliveries at once! This place is a joke , I spend an average of 60to70 thousand s year in there! Now looking for an alternative store shocking! Staff very nice manager doesn’t know what he’s doing!!
Re: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]
Tue, Dec 26, 2017 9:09 am
I have sent you videos of my guttering issue. I also wanted to tell you that:
1. I am a 71 year old Senior Citizen.
2. I paid cash for this guttering @$8,000.00.
3. My old guttering performed better.
4. My first response from your store was the installer came out and cleaned leaves out of the gutter.
5. Which brings me to ask what did I pay all of that money for?
6. Now you tell me that I can't get a breakdown of the prices charged?
Claudia J. Wicker
4109 Holland Dr.
Knoxville, TN 37918
The video was too large to send directly via email.
So, I uploaded it to youtube as a unlisted video – meaning that only with the link can the video be viewed.
You just click on the link above and it will take you to the video.
July 6, 2018 After I sent the video and filed a complaint, I HAVE HEARD NOTHING!!
From: ANTONIO LANE <firstname.lastname@example.org>
To: cjwicker4 <email@example.com>
Sent: Tue, Dec 26, 2017 7:58 am
Subject: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]
Good Morning Mrs. Wicker,
You may attach your video address to this email.
The Home Depot
Resolution Expeditor -Services
Phone: 1-800-654-0688 ext.76211
Military ID was "not on the list" - WTF? Have been using it for years at other Home Depots with no problem. 7 Corners wouldn't recognize it because I was honorably discharged in 1973. Cashiers had no idea how to recognize a valid military ID. Customer service was no help - kep pointing to a chart saying "Your ID is not here"
Is this another tactic to chase vets away? It's working . . .
I HAVE BEEN WITH HOME DEPOT FOR A LONG TIME ALWAYS ENJOYED SHOPPING THERE BUT I'M VERY DISAPPOINTED WITH HOME DEPOT RIGHT NOW Just purchased a GE dishwasher JUNE 2018 from HomeDepot doesn't work does not clean the dishes isn't that what a New dishwasher is supposed to do had a serviceman out and they tell me that the New dishwasher needed to new update and I need to get Platinum dish soap I did and still not washing the dishes I called HomeDepot to peck it up .... Home Depot tell me I signed for the product it does not work now it needs Maintenance done on it call SEVICE come on this is a BEAND NEW DISHWASHER !!
I CALL AND TO DOMINIQVE AT CONSUMER SUPPORT SERVICE TOLD HER HOME DEPOT WILL NOT PICK THE DISHWASHER SHE SAID THAT WAS NOT RIGHT THEY SHOULD PICK IT UP IF IT IS NOT WORKING FROM THE BEGINNING OF THE ORDERS DELIVERY DATE IF I KEEP THIS DISHWASHER THAT DOES NOT WORK IT WILL NEED MAINTENANCE FOREVER
Order shelving; 16" shelf track bracket 32 each, 60" shelf track standard 8 each, 80" shelf track hang track 4 each, and 12'x16" super slide linen shelving 8 each. Order all of these items on 6/28/2018. Though bought a few more items and took a few items home but had the shelving scheduled to be delivered on the 3rd of July.
But after checking the height of our garage went back to Home Depot and had the 60" shelf track standard exchanged for the 84" shelf track standard.
the only reason I had the rest of it delivered because of the length of the shelving units 12' long. And the delay was they were short on the shelving brackets.
So it was suppose to be delivered yesterday between 7:00 and 9:30 am on the 3rd of July. Now its the 4th and a holiday and called and they are now loading the truck. It would be nice to get a call to why its being delayed or a text.
I am not the only one who spends a lot of money at Home Depot and Lowes on home improvements and gardening things. And will be shopping at other hardware stores in the local community and definitely voicing my complaints to everyone I know.,
I purchased a new refrigerator and it was supposed to be delivered yesterday June 28th between the hours of 12 and 4, I waited all day for this delivery and when it came to be almost 5 pm I thought I'd better call the store to see if they are running late. I live on an Air Force Base and the store knew this when I purchased the item. when I called I was told that the delivery Was re-scheduled for Saturday 30 June and I would receive a call telling me what time. the problem is that the delivery people could not pass the gate because I assume they might have had sometype of record. I wasted an entire day waiting around and had already called base housing maintenance to pick up the old refrigerator. I also took everything out of the freezer and put it in cooler bags and coolers. now I will have to waste another day just sitting around waiting for a delivery. The real problem is that the Delivery company NEW ABOUT THIS BUT DID NOT CALL ME. this is one terrible way to do business, What I should have done is went to the local Home Depot as soon as I found out about it not going to be delivered AS PROMISED and canceled the order and went to LOWE'S TO PURCHASE one. I'm guessing you really don not care about this problem but I thought I'd get it off my chest. customer service is probably number 10 on a list of top 10 things.
Employees not answering phone for hours!!
We purchased a refrigerator for over a thousand dollars and home depot scheduled a delivery date. My wife worked from home to accept it and when they arrived the refrigerator was damaged. We already cut the water/ice line and emptied the old one. They told us we could not accept the damaged goods your stor delivered because it would void the warrantee. now our food is going bad and my wife has to stay home another day. I am so angry I already told ten people not to purchase any appliances from home depot and I plan on telling a hundred more! Why don't you have quality control? You waste your customer's time and don't seem to care!.
ORDER NO# W929016940
On todays date at approx. 10am this morning (PHYSICALLY) went into the Sunrise florida (H.D) Home depot.... asked if there were cinderblocks in stock for a project needed for today and can we pay for the same day delivery as listed on line.... sales person assured me he could take care of me.... we proceeded with ordering 200 blocks....he checked the delivery and explained it could NOT be done today but can garentee we will have them on the 16th ....which is tomorrow ...I was okay with that since we have until fathers day to get this project completed.....
Now as of 815 pm this evening I just got a call from another store here in Weston florida.( NOT THE STORE I WENT INTO AND PLACED ORDER IN...) they- (Weston store) now tell me, sorry we don't have your product in stock and need to cancel order... I explained I paid and ordered from sunrise store why am I speaking with Weston store....advised to call back store ordered from find out whats going on.... just got off phone with Sunrise store mgr.... who claims they have stock available but I need to repurchase again, YET the money my card was already charged the acct had 500 to start with after purchase of blocks at 312.20 do not have enough in acct to repurchase again when we purchased from this store in the first place.... and now I have to wait 24-48 hours for funds to be replaced before I can even repurchase.... so now I have two helpers showing up to work in the morning and will have to be sent home because we don't have the materials to complete the job.... needless to say how furious I am right now... I've been told there is nothing anyone can do...nor can we be compensated for the waste of manpower and time and now the delays in the return of funds..... needless to say my client is disappointed, and recommended we just should have gone to lowes even though they are a few miles further away from us then home depot.... but I have to be honest I'm beginning to question it myself since this is the second time I have had issues with home depot delivering product for our jobs...PLEASE ASSIST
C.C. personal files
Darry Jay Tunick
12850 west state rd 84
Davie Florida 33325
Kitchen Remodel Project started over a year ago in June 2017 that included HD Exteriors for installation of 2 new doors, one in kitchen and one in office, and a new window in kitchen.
After months of scheduled and rescheduled inspections, shabby workmanship, multiple on-site visits and patch jobs, change of Project Managers and further delays, HD concluded that the products need to be uninstalled and reinstalled with all new materials. That decision was made months ago and we are still without the new installations, have no date for installation and have not heard from HD with a schedule date.
After multiple schedules and reschedules, time away from work, missed appointments altogether, failed inspections and damage to our kitchen structure as well as embarrassment to our friends and family and related stress, I still do not have what I purchased from HD and am paying big money! Needless to say, not a pleased former customer of HD and will not recommend .
I went to the Home Depot today at Chimney Rock and W. Bellfort in Houston, TX. I wanted to buy a new front door. I asked for someone to be sent to that department twice and they paged the person both times but he never showed up. I waited 45 minutes. Other customers were waiting also but they got impatient and left before I did.. I guess I will go to Lowe's tomorrow and see if I can get waited on. Thank you.
Should be a 0...... Placed a delivery and install, for my business, never showed up. They called telling me no one was here, even though someone is always at our front door. Basically told me my staff is a bunch of lyres. Then to punish us, for there mistake, now we have to wait 5 days before they come back. Worst service ever, we will never order anything from Home Depot again. Good luck on how you run your business into the ground.
I shop at home depot and in the last couple weeks have purchased $2000 or more .Today at home depot I was purchasing 2x6 16ft pressure treated lumber ,when I checked out I ask cashier why the price online is 15.99 and store is 17.57 she said she doesn't know and I ask who could I ask and she said nobody .I purchased my wood and ask if she could open overhead door so I could get it out and she said no go out side door and stood there laughing at me ,which is very hard because they have roof sheathing stacked there with limited space to get threw and carts especially with 16 ft lumber .As I struggle to get threw a cart hit my foot .I a truly thinking of doing my shopping at Lowes because this Home depot gets worse everytime prices on signs are wrong it costing more then sign says and to try to get help with something you wait forever .This cashier is very rude and to stand there and laugh at me .
6800 W RENO AVE OKLAHOMA CITY OK 73127
3908 00002 05021 06/01/18
6800W RENO AVE OKLAHOMA CITY OK 73127 4057893895
3908 00002 05021 06/01/2018
I would rate it no stars, but was not able to undo the lite star. I bought a battery for my Grandson's John Deere lawn mower for Christmas. I took the part number to the salesman. They asked for the cord, and I gave them the one that I had taken off the lawn mover. In April my Grandson tried to put battery in the lawn mower and it was the wrong battery, the post were did not fit. So I went to exchange the battery and the girl at the exchange counter said it would be an even exchange and put it back on my credit card. Then I got the right battery and went to pay for it. The sales person wanted to charge me for the cord that I had initially given to Home Depot when I bought the battery in December. So I was sent back to the exchange desk. I asked to speak to a manager, and tried to explain the situation to her. She was very argumentative and talked right over me. The battery cost me $14 more. It was supposed to be an EVEN Exchange. The manager then told me to take my business somewhere else. I just walked away. She then came after me as I was walking away, but I kept walking. I am United States Army Veteran and her lack of customer skills was a disgrace. I did call Corporate and lodged my complaint with a Gentleman that apologized and told me he would take care of it. My received a phone call a day later from the Home Depot store, but she was working and was unable to take the call. She called back when she got out of work. She was told the person that called had gone home. She told them to let them know I was available before 9am and after 5pm. I never heard from them again. That treatment caused me close my account and take my business elsewhere Menards and Lowe's. After all your manager suggested that. I hope the $14 was worth losing a good paying customer.
I went to home depot to purchase out door rocks and step stones to fix my moms yard..long story short.I had to load up 10 bags of rocks (Weighs 65 pounds each)and liad 15 stepping stones by my self .Noone came to help .May i remind you ,these rocks are so heavy it took all my strenth to put each bag in my car.It took 2 hours for me to load .it was 90 degrees outside and i camre close to calling a ambulance .i had to go back in to get my propane tank and rest of my rocks cause i couldnt push all the bags at once .i told girl at checkout how i was feeling and what had happened to me .i asked for help again .Noone came so i had to do the loading my self again.My back is now throbbing and my leggs are shaking .A emoyee from depot walked right past my car seeing my struggle and said nothing.I couldnt believe this.i videoed this the next time i went in too .i ended up loosing some bags of rock cause i dropped them as well as my step stones.Rocks are all over my car too cause the bags rip .i had to get my kids at busstop so i had to get my stuff with no help from home depot cause i wadnt gonna leave it.i almost had a seizer and heat stroke tjis day and my lower back and legs are still in pain .i hurt my self today and its a shame .this could of been prevented if they would have helped me .im a older woman,. Lifting 60 pound rocks should not have happened .i asked for help a few times but noone came ..a customer lady seen me doing this and she was upset cause depot didnt come help me out .I spent over $300 bucks this day alone , I lost a few bagsof rocks and stones as well as a hurt back and rocks all over my car seats and floor .what a mess..i never will go to Home depot again .I hope i didnt mess my back up so bad that i will be in pain forever .0
I need more than 100 words to tell my awlful exsperience at home depot in leesburg.I went to purchase landscaping rocks and step stones .i needed about 25 bags of marble rocks and 15 step stones .long story short .noone came to help me load or unload these 30 pound bags of rock.aftet pushing them to the check out myself i almost gave out..i only could get 9 bags and 7 stones in my cart cause nothing else could fit .so i walked to my car and ma6 i add it was 100 degrees .it took me a hour to put this in my car.had to go on again to get more rocks and i went to service desk ,told the lady about my exsperience and she said she would get me help .i waited ,no one came .so i had to load my car alone again.and lost a few bagsof rock cause they busted,to heavy. stones broke and now im thinking i may have a heart attack. Im 48 years old and i am so upset that noone cared to help..never gonna go back .i always shoped home depot .3 to 5 times a week.i was so upset i videoed me in the store and loading u also see a employee walk past me and i was struggling.cant belive this.i also pulled my back and stomache ..lachelle young.352 321 0968
Went on April 19 2018 to store #8144 in Victorville California to rent a small demolition chipping hammer. Me and my son walked in the associate there was sitting on her stool and I asked I'm looking for a chipping hammer to rent. She said around the corner you'll find them. I seen a lot of boxes with tools on the shelf was loaded with many different kinds of tools and I asked if she could show me which one is it. Her demeanor was such that she became Discourtous and Rude because she had to get up from her Lazy Ass to assist us! I asked for the store manager and he said he would speak to her about this, when approached by the manager she put on her Disneyland face and her whole demeanor changed, so I told the manager she's trying to be polite because he was present. Nevertheless this was a disappointment for me and embarrassing since another customer was present also.
On April 17th Home Depot counter top installer arrived at our house to install our counter top order that had been placed on March 3rd. As you can see from the dates the wait time was excessive. At the completion of the install, it was discovered the wrong color of solid surface had been ordered and installed. We choose and provided our Home Depot kitchen designer, Mitch, with the sample for "White Granite" and "White Quartz" and been incorrectly ordered.
We have been loyal customers of Home Depot Eagle Idaho for many years; purchasing items for home remodels for over 13 years. Finally after 5 years of waiting we were ready to remodel our home kitchen with great excitement. With visited with the kitchen design team member Mitch several times before placing our final order. We sat across from him and handed him the sample of solid surface "White Granite" that we decided on after looking at many samples. We order our counter tops on March 3, signing the paperwork stating we were hiring Home Depot to do the work.
After this error was discovered we have several conversations with the Eagle Store manager, Kathy. She was unapologetic for the error, told us we had signed the paperwork adn we were responsible. She also said there were 3 opportunities to verify the order, at the time the order was place, when the install company came to measure for the template and prior to installation. At none of these points did anyone ask us to verify the product ordered.
Cathy the manager has told us there is nothing Home Depot can do. I'm shocked that home depot would expect their customers to act as their quality control process. Not once we were asked to verify what had been placed in the computer. During our order Mitch's computer froze up. He suggested we go look around the store and come back in about 15 mintues and he would have our order ready. I suspect it was here where he selected "white quartz" rather than our selection of "white granite".
My wife and I feel utterly betrayed by Home Depot. After many phone calls with Kathy, Eagel store manager, she did offer a $200 compensation credit.
This feels like an insult. We have been planning our kitchen remodel for years and spent a lot of time selecting the product we wanted for our counter tops. The granite has color and the quartz is basically a boring white. It is a choice we would have never selected. This is a heavy disappointment and truley a betrayal by home depot as your loyal customer.
Our ask is to be fully compensated for the counter top material and installation costs. I hope that Home Depot will do the right thing. This error was caused by Home Depot and should not be the responsibility of your customer.
Frank and Denise Loucks
6809 Baron Ave
Boise, ID 83714
As an associate at 4930, I was applauded at what happened to a friend. He's retired in the NM area and I frequently help him with his shopping at the HD. Here's what happened when he went to the HD I asked him which store: " It was the Bernalillo store on Rt. 550."
8:28 PM (11 hours ago)
"I set out this morning to go to Home Depot, to talk with someone about Cafe Doors. I entered the store, but really didn't know what department could take care of me. I saw an employee (an older gentleman) and asked him where I should go for Cafe Doors. I could see that this question puzzled him so I showed him the picture that I printed out from your e-mail. He said "We don't carry those." I said "I believe that you do because I saw this online." He said "Well, you'll have to go online." Everything that he said was in a very rude tone. I then said "I can see that I'm pissing you off, so I'll just leave." I left the Home Depot and went to Loews. I found the right department and the fellow there said "May I help you?" I said "I'm looking for cafe doors" and I showed him the picture. He said that they didn't carry these in stock but that he could special-order them for me. I asked if he could get a custom size for me and he replied "No problem." He took the time to pull up the information on his computer and showed me the different styles that were available. He was very courteous and I ordered the doors from him. Even though they were a custom size, he said that if they don't fit, or if I don't like them, I could return them.
I kind of knew that Home Depot didn't have them, so all that I really wanted to do was to see if they could order them for me. I'm really lousy trying to order things online. Just last week, I ordered some cabinet pull handles online -- and it was not easy for me. I ordered only two and received and paid for 14. That's why I didn't want to order the doors online -- I'm just not computer savvy.
In any case, I appreciate your help with providing the picture and installation advice."
I did respond to Steve with an apology:
peter brainard <firstname.lastname@example.org>
8:45 PM (11 hours ago)
Sorry you had the problem at HD. Yes, just like any place you go there are bad employees!! The store manager of the HD you went to should hear about it.
If you ever run into the problem again with doors or windows, the millwork dept. is the place to go. Yes, a café door isn't stocked but just like Lowes, we special order them. " In fact, if you ever have a online ordering problem again, I can order for you and have it shipped directly to you or your local HD.
I have also attached the picture of the café doors I sent him to get at his HD.
On 10/9/2017 I called Home Depot to request a replacement Simonton window under the warranty provided with my initial purchase. The call was promptly handled and a job order (5703356) was assigned. After placing at least a dozen calls, and receiving constant assurances from the customer service center that the window would be replaced, no follow-up occurred. Not a single customer service representative returned my calls or provided any action. Although the spelling of the names may be wrong, these representatives and managers included Libby Beard, October Warden, Greggory Williams, Scott Nimer, Brad Schwiger and Gary Schlowski.
Through the efforts of Ms. M. Simpson, a new employee with Home Depot, I was finally able to obtain a replacement window on March 3/31/2018. This was an unacceptable 173 days after my initial request.
As a previously loyal Home Depot customer I am frustrated and offended by this lack of customer service. As a stockholder I am concerned. My suggestion is to stop selling products with long-term warranties, shutdown the customer service group responsible for these products, and find another job for Ms. M. Simpson, the only person who could operate within an obviously broken system.
I am boycotting your store until you stop boycotting Laura Ingraham. How dare you! David Hogg is a profane kid who speaks with a filthy mouth denigrating gun owners. He has been funded through the far left, especially by George Soros. The shooting was a tragedy, but it could have been stopped several times--by police, the FBI, the family he stayed with, by counselors and doctors. You and the other businesses make me sick to my stomach. Sick. The boy is having a hard time getting into university because he is very unpleasant. I have a card, but won't use it and will cut it up forthwith. Leftist pigs...all of you. Supporting a 17 yr. old over a Catholic conservative who is highly educated and was a Supreme Court law clerk.
You'll lose A LOT of business!!!!
Worst delivery event for me my delivery would be between 10 a.m.and 2p.m. 4 p.m.still no delivery no One calll.I call the Store some lame excuse..NEVER WILL PỦCHASE APPLIANCES FROM THEM AGAIN..
We signed up for a 2 year no interest no late fee program to reface our kitchen cabinets. After 6 months I received a bill stating if I didn't pay in full we would be accruing interest and late fees. I spent probably 2 weeks of my time trying to reach the right department, with a complete "run around" this person said she was not in charge but this other person was. When I spoke to him, he sent me to the next person round and round till they thought I would give up. I finally got with the right department and faxed over the original contract with the two year info, thinking it was resolved. Another 6 months went by and again same thing, "if you don't pay in full by the end of July 2017 interest and late fees will accrue." This with one more year to go and again I had to go through the same thing all over. This 2 year contract meant nothing to Home Depot it was just a come on so that I would owe them late fees and interest. That is not the worst of it. I visited a family member after my mother's funeral in West Hampton New York. She had the same kitchen refacing on her older cabinets, only much larger floor plan, and more elaborate hardware with glass fronts etc. and only paid a third of what we paid. We were completely overcharge. I am thinking of contacting the Attorney General in the State of Georgia, to see if others were duped into believing they had a two year contract that was pulled from under them and mysteriously changed into 6 months. Also how many others have complained about the overcharging of cabinet refinishing. My cousins for double the space and much nicer was 5,000.00 and ours in Colorado was $12,000.00 Very disappointed in Home Depot, Maria Cocchiarelli-Berger
I'm writing this because of no response from my store rating of 1 overall. This is not the first time with a problem at return counter. store 755 schillinger road mobile ,al .I ordered a gas grill on line 199.00 ,it asked if wanted put together for free, who would not .Online sent me a comp # an stated will contact the when order is ready. That was Saturday ,sunday I received e-mail ready for pick up .I go to the store Gayle tell's me the person who puts it together wont be in till Tuesday .Told me to come back then , I live 40 minutes away one way , She didn't look outside to see if one was there ,just said id have to come back .I I received a refund 20 minutes there, I went to lowes bought one for 159.00 . Gale is not the person who needs to be behind the counter when ,you don't try to trouble shoot . poor service , I work at a shipyard with 7,000 works I will tell anyone who mentions home depot , about my dealings an there lack of caring. Guess I wont be entered for the 5,000 give away !!!!!!!!
Last week we ordered an expensive LG French Door refrigerator freezer which we paid cash for.
We were told that it would be delivered today between 1-5.
After securing the food to prevent spoilage as well as possible and getting the old refrigerator ready to be hauled away, we sit home all day without a word.
After calling the manager we were told that he could not get in contact with whomever was supposed to be delivering the refrigerator and a bunch of general nonsense.
Then he told us that it would be delivered on Saturday which is two days away,while our food sits and rots.
After putting some much needed “teeth” into our conversation with him and hanging up and calling the corporate office, the manager called back and stated that he had found the delivery truck in question and our appliance was on it and would be delivered today.
We are still waiting.
The corporate office was no better than he while relating our complaint to them.
Be leery of Home Depot.
You might get your stuff on time or you might not.
I also know of other problems with them that happened with my sister and brother-in-law when having a door installed.
Thanks for your time.
I have purchased appliances before so I bought a HE stove for over 1000 dollars and was expecting a delivery today from 4 -8 time frame which was assigned to.me. I followed the instructions and removed the stove to make way for the new stove. I waiting for delivery and got a call at 5:30PM and was told that one delivery person got injured (truth who knows) What no replacement? I was told that the soonest delivery would be Tuesday. I work so it would have to after 4:30 PM.
So here I am with no stove for the next four days with no accommodation to get me the stove I paid for and entered into contract with you Home Depot. It was not my fault that my delivery is being delayed. When I contacted your customer service I was told that there was nothing that they could do. I asked why due to no fault of my own could I not be scheduled the next day to compensate the cancellation of my delivery today. I was told courtly there was nothing could be done.
Hey Home Depot I am the consumer who entered in good faith to purchase and receive my goods. Now I have no stove after following your guidelines for the next four days. I am upset and extremely disappointed.
If I could I would look for another stove not in a big box store but in a local dealer or if I had a truck I would see if a Home Depot store had my model in stock but at 67 yrs old I do not have the energy to pursue such. So I wait having to cancel the dinner I had planned on my new stove on Saturday for my sister and her husband's anniversary.
Very disappointed in Chicopee MA
Mike K 413#592-1054
Do NOT buy this carpet. It has lost its pattern in normal wear areas in only 13 months. Home Depot had a new piece tested that rated 3.0(their minimum to deny replacement) after 12,000 hexapod cycles. Their response was it passed the test and they could not help me further. Wrong answer for a $5,000 investment. We have now filed a complaint with the BBB. Not enough room for the whole story.
on Nov. 30 I purchased 2 sets of Samsung washers and dryers as Christmas presents for my son and my daughter. The washers were out of stock so the dryers were to be delivered 12/22. My son's was delivered but they told my daughter the truck broke down. It was delivered the next day. The washers were to be delivered 1/5 between 1&5 p.m. My daughter took the day off work. Received no washer and no phone call. I called at 6:30 and was told their truck broke down AGAIN. Delivery was reset for 1/12. My son was also to get a different unit the same day as his was damaged. I personally went into our local Home Depot to make sure everything was set. They rescheduled my sons without calling, therefore he would have taken the day off for no reason. The morning of the 12th I received a call from GE delivery that their truck broke down for the THIRD time. I later found out this was a lie, they didn't assign the unit a truck number. Delivery was reset for 1/17. When they arrived they said the pan that goes underneath the washer was too small. They left it sitting in her hallway. When they took the old washer out they were too lazy to take the door off the laundry room and ending up damaging her dryer door. As it turns out the pan was not too small so my son-in-law had to install the washer himself. They never measured the pan just looked at it. I have been trying to resolve this issue for almost a month and still have not gotten an answer. Why is taking a month to get a new dryer door that they damaged? I have gone into home depot several times and talked to several people including the manager. This has been a total nightmare for both myself and my daughter. The people at GE delivery are incompetent and rude. They give the impression they could care less. I will certainly think twice before I spend any more money at Home Depot.
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