Hotwire.com Complaints Continued... (Page 1)53+ reviews added so far. Upset? Call Hotwire.com corporate: 1 (866) 468-9473
I called into hotwire customer service regarding flight prices. The customer service agent convinced me that I would get the best rate by booking on the phone. He took about 45 mins to book it and once he sent me the confirmation email with my itinerary number, the problems started. The itinerary number he sent me wasn't coming up as accurate. Every time I tried to look up my itinerary number on hotwires site, it came back as an error saying that it is deleted and that itinerary does not exists. Of course, my account was charged $4,015 immediately. I pointed this out to the agent right away and he told me not to worry about it and he transferred me to another agent because I was concerned.
The second agent transferred me to a third person and that third person said that the initial booking agent had made a mistake and didn't input some needed information. He put my on hold for about an hour and a half. Finally told me that he cant find my complete package in the system and that my best option is to cancel. Finally got put through to a supervisor and he was able to cancel the trip and told me I would have to wait 5 days for my refund. Wasn't very apologetic. I spent a total of 3 hours on the phone because one of their sales agents made a mistake and didn't even get an apology.
I am a singe mom and was very excited to book this trip to take my sister and my kids to mexico. Now, I will loose more money because I have to wait for the refund and try to find another good deal to rebook.
At Hotwire.com, I was provided great deals on flights, hotels, vacation packages and many more. I was planning a vacation with my family and Hotwire gave the best deals. I called up Hotwire and spoke to an executive who was pleasant over the phone and explained me the process of going about the deal. I got a 50% discount for a hotel near the beach side with great views and ambiance. Also they helped me with the flight booking and pick and drop to the hotel as well. I am totally happy with the way the overall vacation went off. Going forward I would take help of Hotwire for any kind of travel.
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