Contact AT&T CorporateToll free phone number: 1 (800) 331-0500
One of the largest telecommunications company in the world, AT&T brands now include Wireless, U-verse, home security, DirecTV, and home phone. Upset at AT&T? Call the complaint line and tell them now! The company does have an official contact page, but social media is probably the best way to get a response to your problem.
Tweet AT&T customer service on Twitter at @attcares or post a complaint to their Facebook page. If you would like to send a complaint to AT&T corporate headquarters, their mailing address is 208 South Akard Street, Dallas TX, 75202. There is an image of the corporate office location here.
Contact the CEO with your problem! Write a letter to the corporate office. The most popular method of contacting AT&T with a complaint is by calling them, that phone number is 800-331-0500. They follow normal business hours of operation, so call between Monday and Friday, 8am-6pm EST. You can also email the support department 24/7 at firstname.lastname@example.org.
Experienced poor service? File a complaint here!
AT&T Contact InformationReport complaints to corporate and get satisfaction
AT&T headquarters address
- 208 S. Akard St.
- TX 75202
1-800 phone number1 (800) 331-0500
Support email email@example.com
Better Business Bureau ratingA-
Customer service hours9am-6pm CST
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Top AT&T ComplaintsBrowse more than 984 reviews submitted so far
We moved in January 2019 called at&t to get internet, cable, home phone. I talked to young man very polite. He set me up for my service. He said I would receive 100 dollar gift card I had to call twice before i received it. I was told i would receive a tablet free did not know i had to pay every month for the service. I talked to customer service they said i have to pay for the tablet because i agreed to it. I would not have taken the tablet if i known this. He made it seem like it was free because i toke the service. I am very upset I fell like I was taken for granted. I well not ever sign up with at&t again.
MY COMPLAINT IS ABOUT WHEN I CALL DIIRECTV FOR ,I GET THE OFF SHORE CALL CENTER,THEY DO NOT PROFIDE QUALITY
SERVICE AND AND THEY DO NOT KNOW WHAT THEY ARE DOING....WHAT HAPPENED TO TALKING TO SOMEONE HERE IN
AMERICA THAT YOU CAN UNDERSTAND..... I WORKED FOR AT&T FOR 39 YRS.....THIS IS ANNOYING
Have been on the phone for 3.5 hours trying to get some help on signing into my ATT account with 11 different service personnel hanging up on me each and every time I tried to get help. At times it was probably unintentional in the constant transfers. They DO Not know how to get into my account or open a New account. This just to setup a Wireless ATT Hotspot account, ATT- NetGear Hotspot MR1100, I have purchased on Ebay and a ATT $29.99 per month unlimited Data Plan.
This has been the worst experience with a Phone Service I have ever experienced. I have tried to ask for a Supervisor with NO Response from ATT.
I have an email from ATT with a Urgent Case follow up number of: CM20190412_140819570, NO one is able to get my problem solved.
All I need is to get into my account to setup my HotSpot!!!
I upgraded my phone on the month of January buy one get one for free. The associate did upgrade the wrong phone 2408887184 instead of 2408887183. I called AT&T they activated the line back 2408887183 but the line 2408887184 was still active. I called back the service I got is very bad, then I spoke with customer loyalty and they suggested to suspend the line 2408887184 and that will not costing me any money, whoever on my next statement I found I am getting charge for that line. I called again and it was bad service either they hang up on you or I can't help you. I spent too many hours talking to ATT customer service which they never provided any service. They made som adjustment to my bill and they said the issues were resolved. And it was not. I called back on March 22,2019 and I spoked with them again. I am being charged more money that usual . Finally they toled me that I need to cancel 2408887183 and activate 2408887184 and then change the number on that line. I did. They said everything will be fine for next biling cycle. I got my statement and I am getting charged extra $80.97 more. I spoke to att again today April 19,2019. I was not able to get my issues fixed. I spoke with the first associate then the line got disconnected I called again and I spoke to Chris he was not able to help at all. I asked him to transferred me to customer loyalty. A spoke to a lady and she said my phone is not clear let me call you back which she never did. Finally I spoke with Armando which she provided exceptional service and looked into my concerns. She was able to resolved part of my concerns and the other part she did escalated to promotion department. I upgraded the offer buy one get one for free. Know I am getting charged for the free phone for $25 dollars.
This is un acceptable at all. You are offering something and you get charged for the free phone you supposed to get for free. I am asking that all the extra money I paid for February, March and April must be credit back to my account. ATT made the mistake activating a wrong line and I ended up paying for their mistake. Therefor I am asking you review the statement and pay me back what you charged me extra. I will reach out to the media and To the CEO of ATT and if I have to go father I will. The service I am getting really bad and I am very dissatisfied you your service and how you handle the customer issues. My bille supposed to be 136-140 dollars a month and I am getting charged much more. Actaivation fees I have been told it will be waived which was not. I have to call for it . Again I should be getting all the charges for line 2408887184 for the last three month and also, you need to take off the charges for the free phone otherwise I will reach out to the court for misleading promotion. Please I am waiting for your response . I will give you seven days to resolve this issues. Have a great day
Received a notice about upgrading Direct TV equipment . We have service in Jacksonville at our residence, and also have this service at a house in Frostburg, MD, which remains vacant. To summarize my complaint, it is as follows: I called your 800.531.5000 number and explained that we would not be in Frostburg by the end of April: however, we had a relative in Frostburg who could make an appointment with a technician and let them in the house. I was told that all this person had to do was call the aforementioned number to arrange this equipment upgrade. I provided our relative with four digit security code and answer to security question: however, when he called yesterday he received lip service and the person he spoke to said they would call me in 10 minutes to resolve the matter. No call received. Needless to say, I am not happy. Request you have someone call me at 904-382-7289 to resolve this matter.
I have to say I am extremely dissapointed at the poor customer service I have received from AT&T in the last 3 months. I have een a customer with AT&T for over 3 years. I made the mistake of opening another acct for services at a different house but ever since I did that AT&T has completely mixed up my accounts, charged me monthly but yet I keep getting frequent annoying calls that my bills are past due. I have enrolled in auto pay so that I don’t have to be dealing with this but it does not work. I have been on the phone and on hold for the last 2 days with nobody available to help me fix this issue. I need for a manager please to review both of my accounts listed above and take care of this, below you will see all the payments made from my bank account for for acct at address: 629 Seven Gables Circle. My best contact number is 321-419-2426 which I have given to AT&T at least 3 times and they keep calling me at my work number. Also they have charged me twice for reconnection fees that I was not informed off but when AT&T charged the wrong back account I didn't even get an apology for the mistake or fixed it.
Im confused as when i signed up for this i was told but the phone agent that its a $99 fee for the tec to fit the system i explained that we were on a budget and could not afford it right now. He then told me that the $99 could be split over a 3 month period and not to worry as after my 1st payment i would be mailed a $50 visa gift card.
When i looked at my 1st bill on line i see they have charged me the full $99 on my 1st payment after calling customer service they said that its no possible to split the payment over a 3 month paired and i will not be getting the $50 gift card.
I was with A&tt a few years back and also experienced this hidden costs and false promises but like a fool thought i would try your services again. I was also told the its $50pm for 50 mbps when i tested it its only giving me 23 to 28mbps?? I was also insured on this phone call that AT&T after giving him my zip code are using fiber optics but when chatting to the instillation tec he told me that the box 3000 feet down the road has fiber optix and the rest to my home is copper cables?
I then received a brochure in my mail box advertising the plan im on for $50 a month is offed at $40 a month?? I called customer service but of course the office that handles this was closed and they will get some to call me back at 9am on Monday 15th?? No call
Im shocked and would like my concerns dealt with asap via email as at lest i have it documented. and not some random promises buy your telly sales department to make a quick sale.
My name is William Kattner, On 4/13/19 I call AT&T to have my direct TV service transferred from my residence at 26423 NE 98th St Excelsior Springs, Mo 64024 to 108 Southview Dr Excelsior Springs, Mo 64024 on 4/27/19 but my service was immediately cut. I have made numerous phone call and have spoken to countless employees that could not remedy the problem. Your employee’s lack the training to give good customer service and quality that consumers rightfully deserve. I have been a faithful AT&T customer and the fact that I have waisted way too much time trying to resolve this issue I have decided to switch my provider, all this because some idiot couldn’t follow simple directions and not one person could help me out of the dozens of employees I spoke to, very sad and disappointing to see the way your company treats a loyal customer I also Filed a complaint with the FCC and called Fox 4 problem solvers, I also intend to post my awful experience through social media because nobody should go through the hell me and my family experienced with AT&T!
We have had to have countless tech personnel come to our home to fix the same problem over and over again.We have missed work,rearranged schedules to accommodate tech support. This last outage was a real inconvenience for I am a teacher and I had grades to input but I couldn't because I had no service and grades were due first thing this morning which caused me to have to get to work early ..When we tell ATT that the problem isnt inside the home they refuse to send techs because they state the problem is inside and each time we are correct the problem is outside.We have had equipment replaced to fix the problem and yet we still have the same problem. We pay Att 6,000 dollars a year for service that is not provided, maybe Infinite would like my money for their service. You have my permission to contact Jerome Lawnrence at 313 977-0003 to discuss a solution to the reoccurring problem and incontinence.
our acount #142907023 C.D. Bailey We have been on the phone at least eight hours today trying to get our land line re connected. We have talked to at least 8 different people that ask the same questions over and over again. We have our house phones and the equipment. Why would we need new equipment and a service call to get this done. All we need is for someone to reconnect us. We have the package deal with our internet, direct TV, 2 cell phones and need to reconnect our land line. It seems that all your customer service people do not know what they are doing. We have been a customer here in Texas for almost 20 years and many more in other states. At this point I would love to just get rid of ATT altogether. Thank you, Dora Bailey
People that work at ATT IN RUSSELLVILLE, ALABAMA. I have a store in the same plaza with them. They are rude and disrespectful. Issue is with them parking in back of store which is where my truck delivers. They refuse to move when my truck comes. I need to talk to a regional manager.
To whom it may concern,
I just want to write this message to let the AT&T company aware and re-train your personnel when he/she entering people houses, on 04/13/2019 I had an appointment with the Directv technician arrived at my home for service, out of the blue there was this guy wearing a badge of AT&T (Kenneth Williams) with a back pack entered my home without calling, without knocking, without introducing himself, I assumed he was with the Directv technician, after he left my home, I realized he was not, the way AT&T employee entering people houses without permission he/she might got shot then your company responsible/liable for the situation, as a home owner I do not wish to see any strangers entering my home without my permission, it's a dangerous & careless thing to do when one of your employee barge into my home.
On 4/13/19 I called ATT Direct TV to have my service transfer to my new address on 4/27/19 but was immediately canceled, I was very clear on what I wanted and was on the phone for 6 1/2 hours the next 2 days trying to resolve this issue. I was transferred numerous times and everyone seems like totall idiots and I’m still without service. I’m livid! Although I’ve been a loyal customer I’m seriously thinking of switching to a different company.
Poor internet service around our neighborhood and most areas in the northern section of DeLand. We pay a full price for part-time service.
Dear Sir or Madam,
I have been a loyal AT&T customer for several years. I recently purchased the iPhone7 and added an additional line. I asked to switch my unlimited plan to a shared 9GB due to myself and my mother not using much data. I inquired about a 25% discount through my employer as well as autopay discount of $20 per month, and possible waiving of my activation fee. The individual that I spoke to, Steve, via online chat on AT&T’s website told me everything I wanted to hear.
1. Activation fee WAIVED
2. 25% discount through my employer
3. Auto-pay discount
4. Iphone7 $15 per month for three months followed by $5 per month until phone was paid off
5. My plan was switched to a shared 9GB as requested.
6. Monthly bill of $118 for three months and then it will be reduced to $108 per month
He promised all of the above and confirmed it THREE TIMES (I took screen shots of the conversations for proof in case something like this were to happen).
First issue: I requested a 203 area code and when I received the phone in the mail it was a 475 area code so I had to contact AT&T to change that number which they did without issue. HOWEVER, I was being charged for THREE different numbers when I only have two.
Two weeks later I received my first bill from AT&T with all of the supposed discounts/packages listed about (1-6). To my surprise, my bill was $225.00! I called and wasted another hour or so arguing back in forth with this time, Daniela, who is also an AT&T representative. She apologized for Steve’s wrong doings and issued me a credit of $82.38 to make up for all of the overages. I received (and still have) a confirmation letter “AT&T Post Call Notification Summary of Changes to Your Account” from Daniela confirming that there was a pending credit of $82.38 in my account. A few days passed and after checking my balance daily, I realized this credit was NOT pending and my balance has not changed. AGAIN, I had to contact AT&T for a third time, wasting more of my time and energy on something that should not even have to be fixed in the first place. This time I talked to Charles who had no idea I had any credit on my account and apologized for Daniela telling me that I did because I did not in fact, have any credit pending. Charles more or less told me that I was responsible for the full amount owed, my bill will not be $118 as promised, the activation fee is not being waived, and that I was being charged for two plans instead of one. I was being charged for my original unlimited plan and the shared 9GB the original representative told me I was switching to. They treated my line as being three phones and two separate plans. I honestly have no idea what they did but it was a giant mess. This last representative ended up apologizing for both Steve and Daniela and issuing a credit of about $60.00 which does not come close to what I was promised from the beginning.
A credit of $60.00 does not makeup for all of the time I spent arguing back and forth trying to fix AT&T’s mistakes. I have never been lied to so much from a company that I have been so loyal to. I would like to be compensated for my time, stress, and OVER CHARGED BILL!
Keri Lee Hessels
73 Academy Hill Road
Derby, CT 06418
Coming here to ask for your help and suggestions on what you think should be my next steps. This is probably the most dishonest company I had business with in the past years.
Last February I called AT&T to discuss my wireless plan and complain about the so called “connection fee” ($20/month just to connect my smartphone to my plan, like I could use my plan in any other way). After being transferred to the Loyalty department and discussing with them I was offered an upgrade from my iPhone 7 to the new iPhone XR at a discounted price ($349 if I remember well) and asked to call back on the closure of my billing cycle to change for an unlimited plan. I asked and the agent clearly stated that from then onwards I’d pay a lower amount vs what I was paying at that time.
Fast forward, they have INCREASED my connection fee to $40/month, my plan was not changed and now I’m locked for 2 years in the contract because of the discounted phone. Which btw there’s almost nothing discounted there, because on top of the $349 already paid I have these extra $20/month disguised as connection fee for the 2 years of the contract, so another $240 on the price.
Spoke to the Loyalty department yesterday and they say there’s nothing I can do about it, I requested them to pull the recording of my call with the Loyalty department and they say that’s not possible also, informed also that if I change providers I’ll have to pay the early termination fees (around $300). On top of it to unblock my phone it would take about 2 months, since they say I have to pay my early termination fees (about 1-2 cycles after I leave) and then request it to be unblocked.
So my questions to you:
- Any suggestions on how to proceed from here?
- Does anyone know how to accelerate the unblocking of the phone once I transfer to another provider?
And my suggestions: don't EVER do business with AT&T!
Worst mistake ever coming to this company!!!! Service has never been right from the start, Bill never what they promised. Over charged for services every single month causing hours of hold times every month to get it straightened out. Then my account was hacked!!! Someone was actually able to lock me out of my account. Order 2 new phones and stick me with a $2500 bill. Their Fraud department is supposed to be handling the issue but my service continues to be turn off every month. I hate AT&T!!!!! I have to explain the situation every single time I call and get transferred six different times. this is no less than 3 hours every time.
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian firstname.lastname@example.org, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
I would give no stars if possible. My husband and I pay more than $200 per month for phone service and see NO SERVICE on our phones. We live 4.7 miles from the AT&T Tower in our town and cannot get service. Forget the internet. It is impossible to do anything with NO SERVICE or 1 bar. Sometimes, if we go to the exact spot in the yard where we can get service, we can make a phone call. I'm so disgusted with their service and their customer service. I'm told that it is 'just the way it is'. What the heck does that mean. What am I paying for if I cannot make a phone call from the comfort of my house? Don't be fooled. AT&T Sucks! Go with someone else.
Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.
Is today a legal National Holiday that I'm not aware of? I've spent the past 30 minutes on the phone trying to get someone at AT&T to just answer the phone. I''m put on hold for several minutes and then, either asked to leave a message (great service) or am disconnected and asked to call back later. This is unbelievable. I'm trying to order a phone for my wife and had several questions but can't get anyone to just answer the phone. The store involved are 110000 N. Pt Washington Rd, Mequon, WI and 6150 N. Pt Washington Road, Whitefish Bay, WI
I have three cell phones, Direct TV, WI-FI and a landline, all with AT&T. Maybe it's time to look elsewhere.
What gives? More business than you can handle? Understaffed? Very disappointed in AT&T Maybe one of your competitors can at least answer the phone.
Won't honor price given monthly after phones paid off dishonest service unhelpful insist they are helping when in reality they still won't honor the original price jump you around from person to person they are very good at misdirection and misleading so big a corporation they don't care been with them for many years will try to find honest carrier.
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks email@example.com
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
Dear Mr. Stevenson,
Re: Account #101303582
Hi, I would like to introduce myself and tell you what recently occurred with my experience with an ATT representative and really hope that you can help us out with the situation. I know that you are really busy, but I am hoping that you can take the time to read this.
My name is Suzanne Newman I am 74 and live in Coconut Creek, Fl. I have been a long-term customer of ATT (internet, Direct TV & land line & always trusted your brand to be honest and forthright.
I was contacted by an ATT Rep asking if we wanted to increase my internet speed & agreed to have a technician come to our house on Friday 2/22/2019 to check the wires for the ability to have the speed increased . The same day a Mr. Marco Vergara from Integrated Solutions Constant in Home Solutions, rang our bell asking if he could talk to us about cellular service.
He was selling ATT cellular, we made comparisons with Sprint our current carrier. He advised that there was a promotion now that ATT would payoff our contract with Sprint.
He promised new phones, a drop in our Direct TV bill and the if we switched, we would be entitled to free HBO & a choice of another premium station for as long as we have our phone. He also said that he sent to his manager for us to get a discount on our cellular bill and for the internet.
I agreed to switch since he said that he could match our Sprint monthly bill he left & returned to provide us with a new I phone and a Samsung Android for our 2 numbers. We transferred the data onto to the new phones and he said that he would return the next day to erase our old phones and take them with him.
He also said that he was leaving on a 2-week vacation, but that he would set us all up before he left. He advised me that I would need to call ATT’s number to have the HBO started.
I called 800-288-2020 and spoke with several customer service reps. I spent about 2 ½ hours on the phone trying to txt words to a 5 digit # to start the HBO, I asked to speak to a supervisor, but none were available. I gave up after I was placed on hold for over 20 minutes.
Mr. Vergara returned on Saturday to erase our old phones and take them with him. He left on vacation
I called back and spoke to Marvin, I provided him my account number and when he looked my cellular service & advised that I didn’t have the correct (more expensive plan) that entitled me to the free HBO.
Therefore, Marco Vergara misled and misinformed us of the information, to switch from Sprint to ATT and I am very unhappy with this poor customer services. On Monday we went into an ATT store to see if they could help us. The issue is that we were paying $135 a month with Sprint, and he promised that he would meet that monthly amount with ATT, but we understand that is not true, but will be closer to $177. We are both on social security & can not manage that amount of money. Since we have been customers for a long time and have our other services with ATT, I am hoping that you can help keep us by matching our bill with Sprint and provide the HBO as promised by your representative. The issue is that we can not find our old phones to even switch back to Sprint, so we really need you help. Thank you so much for your consideration in taking care of this. Suzanne Newman
My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.
I BOUGHT A T&T phone at dollar store. Paid 30.00 for minutes. Had to return phone as it got stuck on Dutch language by mistake and it wouldn't correct itself. I returned the phone but I am out $30.00 and I need that money. I am 82 years old and on a fixed income. Very upset that the phone did not work. I had to buy AT&T minutes because of your policy. Would love a refund.
I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at firstname.lastname@example.org or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone
I am following up my phone complaint with a email for documentation. I spoke with Yanira last nite about my complaint about a service tech that came to my house. I received a call saying the service tech coming out to my house was going to be a female and i asked that someone call me before they came out as my road was flooded and was going to give directions around the water and i was going to put my animals away so the tech didn’t have to work around them. I am a single female that lives in the woods with no one around me so i was glad they were sending a female tech. i was outside when a very poorly maintained truck with no identification on the vehicle pulled into my drive, not thinking of the tech because they were suppose to call, a very large man with a burly appearance pulled into my house. i became very frightened not expecting this person. He had no identification, no uniform, or marked vehicle. as i was screaming at him through his window..DO NOT GET OUT OF YOUR TRUCK!! over and over. as he was opening his door.. I finally yelled at him, WHO ARE YOU!!!??? AND WHAT DO YOU WANT!!! He replied I’m hear to fix ur tv.. Very surprised I yelled ..YOU WERE SUPPOSE TO CALL FIRST!!! AND YOUR BOSS SAID HE WAS GONING TO SEND A GIRL!?? I want to express my concern about how this tech was sent to my house and his boss did NOTHING that he said he was going too. As I said i spoke with Yanira, she was very helpful and had the most respect for my feeling the way I did and that this was a very inappropriate way for them to do business and that it shouldn’t have happened. Please see that this doesn’t happen again to anyone it was a terrible experience .
I changed my service from spectrum to direct tv in December 2018 . I was told an i have a contract that my bill would be 147.99 for 12 months. I am on disability so that would save me about 25.00 from my old company i said ok and my bill has not been this amount yet every month higher and higher more than what I was paying with spectrum. I am very disappointed at how me being disable and trusted your word an i have this in writing how I am being treated. I am going to contact channel 9 news action reporter . Julia Vickers
Since Dec 2018, I've been charged for home phone service that I did not ask for and AT & T did not install however, AT & T have yet to rectify the issue and have yet to refund the charges. Once AT & T is allowed to make automatic deductions from a bank account it seems they are even slower about making corrections to accounts. Sad, especially if you are on a fixed income.
HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.
on 2/14/1/9 I had my personal email taken away from me. I have tried with no avail to get back my personal email account. I have lied to, hung up on, transferred and that's just the nice parts. This isn't my first run in with ATT. but to allow a customer of Att. to outright steal it beyond me. I have tracked my email to the Indianapolis, in region. Att still has my documents and all my intellectual property. I will be contacting the federal authories and the attorney general. I'm have let this go on far too long without any results. You cant thieve law biding citizen and get away with it....l want my property back!!!!!!~!~!~
We contacted AT&T in 2017 for service at our house in Fairbanks AK. They sent a landline phone came out and determined there was not a line of sight for service and was never activated. We returned the phone the same week and after 2 years you have tried to collect funds for services never provided and turned it over to collection.
You violated our contract by inititiaing a combining of my internet and wireless bills my consent. Please see below documentation of the problem. To ensure that no further complaints are filed you will need to issue a credit in the amount of $1000.00 which is equivelent to the 30 plus hours I have spent on the phone dealing with your poorly educated and unaccpetable customer service team which needs about 100 more hours of training. I have been with AT&T for well over 20 years and have never been treated with such callousness and disdain. Is this how you repay your loyalty for long standing customers? I can't even trust anything any representative states in your organization because everything that spews from thier mouths are lies.
On December 4, 2018 your company initiated combing our wireless bill Account (#436044660926) with our internet account (#285522852) without consent.,
December 26, 2018 – On or about this date I began an online chat with Christine and asked her to please identify what was happening with our account as the payment had been made on the wireless account #436044660926 but the auto pay on our internet account #285522852 was stopped and I had to make a manual payment. I advised Christine that I noticed a memo on my account stating that there was a combining of bills that I had not authorized and asked her to identify who and when this process began. She advised that the process had begun on December 4, 2018. I advised Christine that this was unauthorized activity on my account and to cease the activity immediately. She advised that she could do nothing and sent me to the Elite billing department in Chicago. I then re-explained that this action was not authorized, in fact that the person who set this in motion was advised that such actions could not be done because of the circumstance behind this. I was then advised that nothing could be done until the billing combining was complete. I would then have to call again and have them undo the process which could take up to 3 months. I advised her that was unacceptable and reminded her that this action was taken on by AT&T without my consent. I had exchanged several emails between myself and the Elite Care Team in Chicago over the span from this date up until early January.
January 15, 2019 – After checking my bill and receiving notification that the combining of my wireless and internet bill was complete, I once again called AT&T and spoke with Paula. I spent almost 2 hours on the phone with her (please note that between the previous phone, internet chat, and emails back and forth to date all totaled close to 6 hours of time to repair the damages AT&T did on this account). I explained in great detail to Paula all that had transpired and needed her to explain how I could go from paying a bill of $487 to having a bill of $911. She advised that since my account was so old, I was grandfathered in to one payment style which changed and now I had to pay two months because I had to pay the current and one month ahead which was their current billing pattern. In the past apparently, I had been paying the current month opposed to prepay which apparently is how AT&T works now. She advised that the billing statement generated on January 1, 2019 included two billing periods. The first was on the old cycle for January 1, 2019 to January 31, 2019, and the second encompassed the billing cycle for February 1, 2019 to February 28, 2019. The next bill generated would be March 2, 2019 and would be due March 22, 2019. I advised her again, as I had done to the previous other agents of AT&T, that their intervention into my account is creating an unnecessary hardship for me and that I did not want this in the first place. I advised her that I could not pay this bill in full and should not be made to do so since this was not my doing and was done against my consent. Paula graciously setup a payment plan to accommodate the hardship of which I was to pay $573.84 on January 17, 2019 and the remaining balance of $337.77 was to be paid on or before February 20, 2019. Please be advised that I complied fully with this payment arrangement.
After a long conversation, Paula convinced me to keep the bills combined that the benefit was worth the effort. I agreed to keep the bill combined and asked Paula several times to please check my account and make sure no other action was pending, that I wished to have my account as is and that AT&T did not have permission to do anything further on this account. The conversation closed with the promise from Paula stating that on January 15, 2019 no further action was pending on this account, the account was combined and would remain combined, and from that day moving forward my account charges would be $252.40 for my wireless and my internet would be $60. I once again reiterated that AT&T has no authorization to do anything further on this account. Paula stated that my account had been noted for future reference.
February 13, 2019 – I woke to find our phone service had been shutdown for nonpayment. I looked at the account which clearly showed the pending payment agreement with an amount of $284 left to pay on February 20, 2019. I then attempted an internet chat with Josh because I had no phone service. He treated me with disdain and would not listen to what I was stating. He advised that I needed to contact the fraud department, I told him no I needed to have my services turned back on. He said he could not comply with that, I had an outstanding bill that needed to be paid. I told him that everything was paid as agreed and the only outstanding balance on the account was part of a payment agreement made on January 15, 2019 with Paula that clearly showed on my account. To expedite the reinstatement on my account I paid the balance of the payment plan in full in the event this was causing the current shut down of our phone.
Not getting anywhere with Josh I had to go to my parent’s house and call AT&T to get an explanation as to why my phones were shut down and to advise that payment had been made and that AT&T needed to reverse all late charges and additional charges applied to my account as a condition of this action taken against us. I called at 8:09 a.m. from my parents’ home and spoke with Jaime. I explained to Jaime that I was beyond upset with the manner in which AT&T had taken upon themselves to make changes to my account without my expressed consent. I then advised him on what had been done on this account and that I had been compliant with their requests from the start. Jaime advised me that my bill had been uncombined, once again AT&T had acted on my account against my wishes, and that a new account number had been generated for this account (New #436161367368) and that bill was the one that triggered the shut down of my phone. I advised Jaime that I had only two accounts with AT&T, our old wireless account 436044660926 which had been cancelled on January 24, 2019 by AT&T, and the new combined bill which incorporated both the internet and wireless which was account #285522852. Jamie advised that the other account number #436161367368 was established on January 8, 2019 of which I had no documentation, nothing had been emailed to me, and this account number does not even appear on my account information attached to this phone number. I requested that this new bill be sent to me by email as my account currently did not reflect this new account number and that when I pull up any account under my current phone number 209-535-2534 it shows a zero balance and the information reflected above. Jamie apologized for any inconvenience and stated he would make payment arrangements to hold off the other bill payment until February 23, 2019 until I had sufficient time to review and act on the information provided.
February 19, 2019 - To date, having now asked twice for the information to be sent to me, I have not received any documentation with regard to this account # 436161367368 of which they state that I owe $301.58. To date I have already paid the outstanding balance of $911.61. Online shows that I have a zero balance as of today, no other account is showing on this phone number 209-535-2534. I fear that they will once again be shutting my phone down no matter what I do to try to comply. I am being charged fees of which I am not being given the opportunity to dispute or even validate.
February 19, 2019 – spoke with Rose @ 4:33 p.m. and explained everything. I provided her with all the account numbers in question. She was unable to advise me how this could become such a problem. She and her supervisor Sue took well over three hours, almost 2 hours with me on the phone, reviewing the transactions that had occurred on all three accounts. Rose and her supervisor had determined that payments were being applied to the old account number instead of the new one which had a credit balance of $483.84 which she then applied to the new account # 43616136368. She advised me that the balance owing was $374 due on March 1, 2019. I then asked that she ensure that they were not going to be shutting my phones off if this amount was not paid by February 23, 2019 because presently, I was being threatened with that if payment was not received by the agreed upon time frame. She assured me moving forward that she would notate the file of the transfer in place for the credit balance on account 436044660926 and that the account was in good standing. I advised Rose that it was necessary that they make sure my account was reversed of all late fees and anything showing s been looking into the problem and enlisted the assistance of her supervisor to resolve the issue.
February 20, 2019 – AT&T doesn’t seem to learn their lesson and once again shut off our service after I received confirmation from Rose that this would not happen. Had to do a live chat with Mark Pattinson @ 12:40 to get this resolved again. They continue to say that my account is past due when it is not. They continue to screw with my account without permission, they continue to add late charges and they continue to shut my phone service off.
After three hours on the phone with 7 different people I finally spoke with Meagan who essential told me that everything Rose advised me of was a lie and that there was no credit being generated on this account. I was once again forced to make yet another payment of $296, adding to the $911.62 that I have already paid and according to AT&T still owe and additional $556 by March 1, 2018. No one could explain to me the nature of the bill, why it was lapping over in the same billing period, and why this happened in the first place. I am basically being told to shut up and pay or not have the service which at this point is not an option since my husband uses this for work and we have no land line. I am currently looking into another service for my husband as this can’t continue and AT&T has not assured me this will not happen again.
This year we have had at least 20 days without of land line and your efforts to repair are only temporary. We are ashamed and disgusted with AT and T.
call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.
I am a new internet/TV/phone customer, living in Indianapolis, Ind. Two AT&T salesmen came to our door and quoted us a price of $140.99 per month for that package. Your recent bill came to $159.47 per month. The only document I have from this transaction is an AT&T Order Receipt. The sales agents names on the document are Brandon and Eric with no last names, and a phone number of (765) 617-5254. i called Brandon at that number, but he has not gotten back to us, although he said that he would. i realize that we do not have that offer in writing, but we are feeling quite deceived at this moment. We are not happy, believing that you should stick to what your salesman quoted us.
We switched from WOW to AT&T on 12/30. We were told that AT&T would handle all the transferring of cable, phone and internet.
We happily wanted for the new service to be installed.
On their first attempt, the AT&T tech did not have enough wireless boxes that we requested.
Why wouldn't they call and say something BEFORE arriving on site and then telling us. My wife had to take a day off of work for the install that didn't happen. So we had to reschedule. On the second install date, the tech did install the new cable and internet. The install of those two went ok. Notice that I didn't say phone, we were told that AT&T informed WOW a week ahead of time of the swap to give them a heads up of the changes coming. We were told at the second install that the phone port change would take about a week. We called numerous times after that checking on the status and kept being told it will just be another couple of days for WOW to release our phone number that we had for 15 years.
Today when i called the lady she said no problem and the phone would be ported on 2/26. GREAT, or so I thought. A little while later the AT&T rep called and said we couldn't port it any more. We had to call WOW. WOW closed the account and wanted $50.00 to connect a box and reactive the account but only if we responded in the next day. Then they wanted another $50.00 to disconnect the box. Someone also needs to be home for this to happen, both on the install and disconnect. What happened to customer service and doing what you tell the customer you are going to do the first time??? Now our doctor appointments have been missed because we used the house number.
I bought an iPhone 7 Plus a couple of years ago. And paid cash for it. Now I wanted to switch to Verizon and this phone will not switch. It was not disclosed to me that this was could not be used on another network. I am requesting a refund or to replace a 7 plus that could use on Verizon Please contact me to resolve this issue
The e-mail listed above, email@example.com, I have not gotten in it for over 5 months. I have tried everything and I mean everything, I have called at&t to fix it so many times it is not funny. I went to a corporate store to get it fixed and nothing happened. You try to improve AT&T but you are making it worse. If you should know of a fix send it too firstname.lastname@example.org Thanks.
Jan4, 20199 I called AT&t 18007502355 to ask why my business monthly charge doubled and spoke to a rep named Sam in Milwaukee Wisconsin who said that upgrading to u-verse internet phone service would save me money. After he explained to me the new service He assured me that I would enjoy the same type of access service as on the the upgrade, FALSE! Because it was late Friday afternoon He said a confirmation would be sent to me the following Monday with further instructions and that He would call. Well I waited all day Monday NO E-MAILS OR PHONE CALL FROM HIM> the following day Tuesday still no contact from Him so I sent Him e-mails in the morning and another in the afternoon. Wednesday still no response from Sam so called the 800# again and and was contacted with your office in Missouri and spoke with Sarah and she researched my account and could not find an order I placed last Friday with Sam and I had to place an order again. I was assured again that I would have the same access of service with the upgrade as i currently am using, FALSE! Jan21 the new modem was installed and this was the start of all my more problems. Three service calls later and a supervisor in my office all assuring me all is working and many other phone calls for service that I feel I have been deceived, placed on hold for a long time and then transferred to a new person and all l would be told is, I am sorry for all my problems, by your rep. I have spent many hours to work this out and it has cost me many hours of production work which means lost revenue for me! I now find out I cannot open my fax messages sent me from my clients. At&t your service is deplorable!!!! John Figlar, 209-744-9332, email@example.com, regarding account # 291406623, order # 451056916
I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.
Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.
ATT does not honor what they promise. I was promised a $79.99 bundle price after our 2 year contract expired in September of 2018. I having been fighting over the phone with your customer service people. Even spoke with a manager John who assured me I would not be bothered again with a service interruption.
So for the 4th time is 4 months my service has been interrupted.
I will be calling your CEO.
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: firstname.lastname@example.org . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : email@example.com . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
I moved my service and was due a $400 reward card for moving and when I didn't get it, I contact them. They told me yes I was due the 400 but I needed to speak to rewards. I speak to them and they say it was only 100 and it expired. Customer service told me I was owed nothing.
I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago. While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done. My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.
First I want to say that AT&T is the worst company I have ever had to deal with in my whole life when it comes to customer care. I have been lied to continuously for 6 months now and with no resolution thus far. I would think that with a corporation as big as AT&T, you would have better customer care and make sure there are resolutions that do not keep lingering for over 6 months. I have an existing account with you (acct. #152144336 Jordan Douglass) as of now. I will talk about that issue at the end though.
The issue I want to complain about first is about account # 119331175 Jordan Douglass. This account is closed and was one that we had back at an older place we lived at in 2012. When we moved to a new resident we had to get another internet provider since you did not service that area at the time. When we left your company we were told that there was no need to return equipment since it was outdated anyway, so we boxed it up and put it in the closet during moving. I left it there and when we moved to the new place this year I found it and did not throw it away.
We moved from that area as of April 2016 and into the AT&T service area and got new service with you. So here is the problem.....When we moved here in April 2016 I called ATT&T and asked about service here for internet, cable and phone (landline) I was told by your agent that in order to get service here I would have to pay for equipment that was not returned from old account and also pay the $481.00 equipment fee until they receive it and once received they would reimburse/refund me my $481.00 back within 30 days after receipt of equipment.
I made sure I asked the AT&T agent if I would get my money back in that time frame with no issues and they assured me I would. That was a lie. I just want to say that the only reason I never returned the equipment in the first place back in 2012 is because we were told there was no need since it was outdated equipment. That was also a lie. I returned the equipment April 26,2016 and your company received it April 28,2016. I waited a month before I called to inquire about my refund on that equipment I was promised by AT&T's people. They told me that it would be another 30 days. I waited and did not receive anything. I called again and was told by an agent that it takes 90 days to get a refund, not 30 days.
So since it was past 60 already I would only have to wait another 30 days. The agent also said that if I didn't want to wait that long I would be able to get that $481.00 credit to my new account. I asked if that was the ONLY option at the time and she said "No, you can wait 30 days and get a check or get a credit right now to new account" I opted to wait 30 more days. This was a lie. I called again and spoke with an agent who was a supervisor. We discussed the whole situation and at the end of the conversation he assured me that I would be contacted with in5-7 business days by someone after they listen to the calls where the agents made those promises and lied to me. He said that IF they see that the agents lied, I would be getting a credit in the amount of $481 to my new account or a refund.
That was over a month ago. I did not get a call. I have called several times and I get the same old story that someone will be returning my call that day and no one does. I have to repeat this over and over and over every time I call and then again when I am transferred. I am s tired of repeating myself. I just want your company to do what they Promise and just give me the money I am owed. You got your equipment, Now I just want my money and or credit so I can be done with this and move on. I do not want to mess with this further, but if there is no resolution I will find a way to reach out to someone else and resolve this matter.
The other issue is with the New service. Where I live the cables/wires/lines for our internet and phone service is on the ground and every month we have to contact you to send out service men to repair them. There are power poles out here and our community is wondering why you do not put them on the poles. I work from home and so does my neighbor and we need our internet and phone service in order to do our jobs. We can't work if there is no service. I have had to miss a whole day of work due to the neglect of fixing this problem. I will be very unhappy if I lose my job over this continuance of outage due to your company's lack of taking care of the problem.
Again, as of Now, I am a customer. All I am asking is to resolve these issues. Your company is not supposed to be some shabby fly by night company, but as of now it feels like it is. I would like to think that you take pride in your company and care about the customers that support you. If it was not for the customers, you would not be a company, am I right? So with that being said, I would like to think that you would attend to this matter so that we can move forward without further ado.
You do not need to write me and tell me that I am not getting a refund or credit because it was returned way after the allotted time, because that has already been said and I do understand that now. But I also understand that your agents know this policy as well and should not be making promises you can't stand by. I would not have bothered returning outdated equipment if I was told that I was going to have to pay for it anyway. Do you understand where I am coming from on that? It just sounds like your company lied to me and told me that just to get money out of me on April 2016. That is just bad business ethics.
I got bill 119.03, for the month of Bill Cycle Date: 08/09/16 - 09/08/16. I was upset about International Long Distance (2. Minutes Billed 16 56.32). Intentionally i did not make any out bound calls to out of the country, I would kindly request you to remove this Internationally billed amount. None of the customer agents are not understanding my situation. I am with AT&T more than six years. Please understand my situation. I am hoping you to resolve this issue, and deduct the amount and finally to providing loyal customer service and satisfaction to the end customer.
I spoke to Jessica Fox who is a collection specialist on September 12, 2016 around 5:56 pm. She was trying to compare AT&T's business to gas, which was very unprofessional. She also agreed with me about downsizing and switching to another company. I think Jessica needs more training, she should never agree with the customer on those terms. If so, there would not be an AT&T and she is not representing the company in the appropriate manner.
My land line number is or was 1440 9516218 mike steele cell phone is 440 5374742. I used this land line for my heart monitor only which is as critical of a line as you can have. It was disconnected because i did not have the money. When i finally got it i paid it on 1-21-15 i paid the bill in total and called to have it connected again . In the period of 3 whole days i talked to at least 6 at&t agents from all of the country and world and was promised and guaranteed it would be on at any hours and never happened at all and there was not even any paperwork put in to have it done. I had a small dispute with the last agent and he told me it would be put back on on the 21st but as the day went on it never happened as usual. I called late in the day and got a hold of at&t and was told oh no its not going to be hooked back up till the 28th of January. Shocking i was penalized almost a week to get my HEART monitor put on because of the complaining of never getting the job done. Finally a woman supposedly helped me on Friday afternoon packaging all 3 of my services with a connection of my land line this Monday the 26th. I have been a faithful customer but this is the worse service in the history of services. My u verse account is 4405374742 which is my cell phone number and my new package is 4405255492 what a disgrace with the way this has been handled. My next stop is anyone that will listen to me i told everyone of them that this was for a heart monitor and got the same story from everyone, terrible.
I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.
My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.
The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.
My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.
Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have approximately 20 mailings on my desk asking me to sign up for additional services. I would appreciate someone from AT&T who cares to call me to resolve the issues....I have given up for the day.
I have been trying iPhone and iPad unlocked for two weeks after paying off the balance on each device. I've called numerous times to get this issue resolved, and each time a representative promised to call me back within 24-48 hours, but I have never received a return call. My wife has been without a phone for the past two weeks. I cannot go to another phone carrier because the phone is locked, and AT&T has purported that the IPhone has not been paid off. I have a receipt date August 31, 2016 that shows both devices have been paid in full. This is really frustrating, and I want to get this resolved as soon as possible.
Bought the new Samsung 7 Edge at buy one get one free. They charged me full price on both phones and refuse to make things right. I have been with AT&T since 2003, but I will be finding a new carrier this weekend. If I could have given 0 stars, I would have.
My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.
My neighbor was having work done because he lost service, I saw the AT&T truck in front of his house when I got home. My wife and I had a very busy Friday and Saturday and all we wanted to do is relax and watch a movie.
We turn on a movie and after a minute the screen freezes for 10 seconds and then tells us channel can't be reached try another channel. Well no channels worked, so I went to the main box and saw the broadband 1 light flashing green and red, all the other lights below were off.
So I powered it off for 10 seconds and powered back on, same thing, so I rebooted the box connected to my tv, nothing changed. I called support, they stated they can't even reach my box, so I went outside to see the tech on the ladder and doing something in the box connected to the line. I introduced myself, and told him that tech support can't even reach my box and by chance did he disconnect my wires. His exact words were no, I just bumped into your lines, I didn't disconnect them.
I called support back, went through the same line test and was told I am unreachable, I told them what I thought, and they said to ask the tech to take a look, I did and he said I just bumped them. I told him it was working fine until he wen't into the box and his reply was he would get in trouble with his union if he went in the box. I said you were just up in that box putzing around and his reply was I don't like the tone of your voice and walked away. The support person was still on the line and asked when should they send a tech out tomorrow.
The tech arrived Sunday afternoon, I explained what I saw and thought, so he took his ladder out and climbed up and took a look. He stated the wire is broke, and reconnected it, and everything worked fine. My neighbor came out saying his Uverse/Internet wasn't working right and scheduled an appointment for the next day, but the tech said seeing he was here yesterday, and you scheduled an appointment, I will take a look. After 2 hours and some replacement parts my neighbor was back up.
I am really pissed off at that tech, so I called to file a complaint, the girl took my information down and said she is transfering me to her supervisor. Well after 20 minutes she tells me her supervisor is working on another issue and when she gets done she will call me. Well its been 36 hours later and no call. I just called back, and was told our systems are down, call back in 2-3 hours, well just goes to show how from the top down AT&T could care less about their customers.
This complaint starts from the day I ordered a new iphone 6 plus. My personal assistant, Patty called AT&T on October 14, 2014 and spoke with Frank Victor who placed the order for me. She explained to him that I was up for an upgrade so I wanted to do the two year plan. However, for some reason he placed me on the Next plan and was unable to change it at the time. He told me to call back in 24 hours to have it changed. My credit card was charged $57.00 for the order, which to date I have not gotten back! When Patty called back on October 15, 2014, she spoke with Jarmain and she said that it cannot be changed in the system that we have to wait for the phone to be activated and anytime within 15 days it can be changed...AFTER ACTIVATION
She did say that it shows I will get my phone in 28-35 days.
Continuously called all through November and December for when the delivery will be there and kept asking if there was any way for the reclassification to be done. No progress. On December 17, more than two months later, I finally received my phone. Patty calls to activate it on December 18. That was no problem, but when it came time for them to switch the classification, Patty was told it could not be done. She spoke with Cindy Wood who got with her supervisor Jason Pofhal and he explained that it was another department to make the changes since the order date was so long ago. I explained that I had spoken with several representatives and was told that the phone has to be activated. He said he will make notes and get someone to call me back. He assured me that I would have to only pay $499.00 which is the upgrade contract price and not the next price of $949.99.
couple days later, Jim called and told me to get in touch with the IT department. After several tried for that department, I was told that no such department exists and that I should get in touch with the Premiere Department. Spoke with Connie, he said he cannot help, but to try back. Finally got in touch with the premiere department and spoke with Carol, she said there was nothing that she could do and would check with a supervisor. I was on hold for more than an hour and spoke with Saundra who said she looked at all the notes and couldn't understand why this was not done in the beginning by the department that the supervisor Jason was in. All in all, I was on the phone for about three hours and she spoke with another supervisor in another department, Seeta who was absolutely no help and was not even nice to talk too.
Saundra decided that she would put a note on my account that I can try taking it to a store and if they would take it back I can repurchase another one. I did not want to do that since I already used my phone on a recent trip and did not want to lose the pictures, etc. on it. I am very disgusted with this service and all the back and forth. we were never told to cancel the order completely and start over...I think it's a ploy for people to pay double to own a phone. I am also filing a complaint with www.ftc.gov for this absolutely poor service to deal with a situation.
I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another. I have no e-mail I'm screwed att. Thank you.
First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.
I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told by an honest tech that the "real" U-Verse wasn't available in my area. Tech said she fixed it but again a few days later baaam...no internet service. I called again and they scheduled my appointment for the next day. The next day came and went and nobody came to my house or called. I called to find out why and was told that they accidentally scheduled me for the following day between 4-8 pm. So the next day I left work early so that I would be there in case they came at 4:00. My husband and I sat in our living room with the front door wide open patiently awaiting the tech. At 9:00 pm I called to find out why the tech hadn't showed. I was told the tech was running late and would be at my house within an hour.
I confirmed, "Your tech is going to come to my house at 10:00 at night?" The customer service rep said, "Yes." Ok, I'll continue to wait and that is what I did until about 12:30 am when I went to bed. The next day I called back to complain that nobody ever came and I was told that the notes stated that the tech came to my house, rang the door bell, knocked and called my phone and nobody answered. Uhmmmm...wrong!!! I had no missed calls or voicemails on my land line or cell phone. I called to complain and was transferred several times to "supervisors". One of the times I was transferred, they just hung up before I even spoke. Another time a "supervisor" would call me back the next day. Nope, that didn't happen. So that being the last straw, I cancelled my internet service and went with a different company. Since they were offering a deal on my landline also, I went ahead and gladly switched.
Jump to the next scene one week ago. My daughter had the iphone 5c. This was the second Iphone 5c that she has had because the first one decided to jump off the diving board into a swimming pool. I replaced the phone at my cost because it was my daughter's fault. So we get the new phone and it is crap from the beginning. Home button never worked, text messaging worked when it wanted to and a few weeks ago the screen cracked in front of our eyes from just picking the phone up. A few days after that, the phone was unusable.
I called AT&T and after being transferred from Insurance to warranty to whoever else and had to explain the story each time, I was told that they would ship us a Iphone 5s priority shipping and we would not need to use my upgrade. She did tell me that they would have to charge my account $400 but that they would credit my account $400. Not sure why but whatever...I agreed. Priority shipping would take 2-5 days. This was a Sunday so I figured it would be here by Friday. So the week went by and Friday night, still no phone. I called AT&T and was told the phone was accidentally shipped to the wrong address so they stopped shipping and had it sent back. (They sent it to my mother's address which makes ZERO sense.)
I was also told that they tried calling me to tell me that there was an issue with the shipping. Surprising...I must get no reception anytime AT&T calls me because I had no missed calls or voicemails on my cell phone or land line again!!! So I asked for them to overnight it to me since it has now been one week with my daughter having no phone. I was told they could not overnight it and the lady I spoke with last Sunday gave me false information and they would not be able to send me a phone without doing an insurance claim. See above- I already talked to Insurance!! They transferred me elsewhere!!! I finally asked if she (Amari) was going to help me and she said not without an insurance claim.
Which would take several more days and priority shipping would be 2-5 days again (if they sent it to the right address this time). I told her that I was fed up with AT&T and that I was highly considering switching to another company. The lack of care in her voice and her unwillingness to try and even attempt to fix this pushed me right out the door.
You just lost a "valued customer". The two words that you say to me every time I call. The two words that mean nothing to me based on your actions. I can tell my kids I love them every day but I have to show them that I love them for them to believe it.
I used to have internet and telephone service with AT&T. Until about 7 months I had my telephone turned off because each month in would be a different price plus they was going up monthly. I left a balance with my telephone $68.00 I still have my internet I was paying $10.00 each month on telephone balance. Until they stop allow me to pay the $10.00 thru my online account next thing I knew they have put it collection. First it was Franklin Collection. I don't understand that I was paying them. My balance was 38.00. Now the have sent it to another collection agency. I just received my bill for my internet service and it has almost double. I look to see what they was charging me for. They stated in December I removed their service and in the same month add it back so they charge me for that. I never called them about anything in December. You can't call and talk to anyone anyway. What is going on with AT&T. I am going to contact Public Service Commission. And why do they goes up every month on telephone service?
I have had intermittent internet service (Uverse) for 3 weeks now. I spent a considerable amount of time on the phone yesterday with a AT&T rep trying to resolve the issue. My internet was completely out at the time. After all the tests she told me she could,t resolve the issue. She set me up for a service call today from 1:00 to 4:00PM. I waited here during that time. No one came & no one called. After 4:00 pm I called only to find out due to "overbooking" they couldn't make it. I am 72 years old & remember when At&T was a professional company that could be depended on to follow through on commitments. What has happened to this company?
I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.
The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with 10$/month discount keeping my existing term until February 2017.What I saw today on my account (June 10th): my term was renewed until June 10th 2017 and I have a discount of $10/month... so, completely different from what I chose on the phone with ATT manager (yes, it was a manager, not associate).
AT&T has become such a big conglomerate that their employees and CEOs have lost sight of their Missions. I have been with AT&T for a very long time and with having AT&T products such as: 5 wireless numbers, Direct TV and I have just recently added U-verse (home phone and Internet) one would think that I would be considered a Loyal customer and treated as such! Not the case, I have to do 2 each combine billings on all of these AT&T services. I have these set up for an automatic banks withdrawal (ACH) and have done this for years never had a problem. So to my surprised, I received a letter in the mail from a Collection agency this week stating that I have been turned over to them to collect my debt (which was paid by the bank).
My nightmare begins, when I try to call and discuss this matter with any and all AT&T Representatives. I ended up talking to 10 different Representatives to include supervisors yesterday and got 10 different responses on what the problem was. Finally, on my 11th attempt, I finally got someone and told me immediately what had happen. It seems like when I switched from a DSL and Home wireless account to a UVERSE account that account was closed (no AT&T Representative told me this would happen when I ordered this).
The bank draft was posted to the closed account. The AT&T Representative She immediately reversed the bank draft from the closed account to the new account and all actions were cleared up immediately. I feel I should not have had to endure this kind of mental anguish to try and correct what is apparently several broken processes with the AT&T Corporation. I feel mentally beat up and when my contract expires, I will move on to a different provider. May I suggest A Lean Six Sigma Process for the whole Corporation. Just remember you're as strong as your weakest link.
I wish I could give AT&T a ZERO rating. No, a negative zero rating. This is a popular company only because it's a monopoly and a hated one at that! Back in the 80s and part of the 90s they were pretty good because they'd inherited many of the former Bell employees who were among the best of the best as far as excellent customer service goes (Pacific Bell, Southern bell, etc. The services this company offers is now very crappy, they don't care about their customers and the service is terrible, especially their U-Verse Internet and telephone services, and VERY expensive, too.
Most times the service provided is not even up to par, but we put up with it because we want to get onto the internet. The Internet is slow to response no matter how many Mbps' the customer is paying for in order to try to use the internet. These problems, of course are only going to get worse, especially after Obozo hands the internet over to the ungodly UN for them to begin censoring what we will be able to do with internet after they take it over. In the meantime, a pox on your houses and on your headquarters, AT&T, you nasty, no-good, evil hard-to-do-business.
AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction
I have been an ATT customer for over 20-years, not that, that means anything to them. I have had landline, cable, and now internet service with them. This has got to be the most aggravating company to do service with. It sounds like they are in a boiler room, the lady was not very helpful AT ALL. After waiting SEVERAL minutes to get someone on the phone, they still insist on charging you a $5 convenience fee to process your payment. This is ridiculous! Customer loyalty means nothing to these people!
I just want to say I have been a loyal customer since 1999 and I have always been satisfied with service and product until the last 3 yrs. I have 5 phones for my husband myself and 3 kids and I have had to replace 22 phones either threw warranty or just plain by new ones because none of then work after a couple wks. The product really disappoints me these days and it does not matter if I got a 40$ phone or a $600.00 phone they r all junk. Then u call customer service and those people treat u like crap then charge u to send a replacement then sometimes the new one comes and sometimes u have to call again and get charge more money to wait on another junk phone all the while the mins that I have paid for are not getting used but that's ok cuz u guys got paid for them even when I don't have a phone to use them on for wks. This is ridiculous! I pay for data because half the time the phones won't connect to WiFi. Sometimes u get ur phone calls sometimes u get ur text and sometimes ur boss wants to fire u because u never returned the phone call u never got and sometimes when ur kid is in the nurses office and needs to come home sick or with a broken arm just maybe u will get that phone call. Please stop making new phones and fix the ones u already have out so they actually work more then sometimes. I am a very very disappointed dissatisfied long time customer that is about to change all 5 of my phones to a new service provider if I don't get some acknowledgement on this problem u have been causing me.
Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.
Calling the "customer service" of ATT is one of the most intentionally wasteful experiences any human can ever have. "intentionally" wasteful on the part of ATT management because digital notes by ATT employees are routinely deleted and apparently, only morons, idiots and otherwise unemployed people are hired to work in ATT customer service. The number one question by customer service is "how would you like to pay your bill?". I have no bill owing when i call ATT. ATT is still riding the coat tails of when it was a monopoly; if ATT had to compete in the real world, it would quickly go out of business.
When will ATT either port my number to my cell phone or to my EFax account as i requested? I have 4 iPhones with ATT, internet and DirectV at other buildings. However, very easily, I can along with my friends and relatives can switch everything over to T-Mobile and Comcast. Is that what ATT is all about now? Demanding that your customers switch to T-Mobile and Comcast? I will wait 7 more days for ATT to straighten this out and if not, i know at least 20 current ATT accounts that will get switched to T-Mobile and/or Comcast.
ATT does not have a monopoly anymore; consumers have a choice. Do not have any of your moronic customer service people call me, they have wasted over 10 hours of my time on the phone over the last 3 years and they NEVER accomplish anything. Even you field workers have no use for your customer service employees who have pretend jobs. Time will tell what you will do about this problem; most likely nothing and then you will lose more customers. The reason why T-Mobile and Comcast are growing so fast is because of the profound corruption, dishonesty and incompetence of ATT employees and not because of anything special that T-Mobile or Comcast offer.
They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence. The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business. I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.
This is my last attempt at trying to get AT&T service to our residence. We live just outside of San Antonio, Texas in a subdivision called Trailwood (at 27115 Bent Trail) - it may actually show up as a Boerne, Texas address. We have been trying to get high speed internet service for years, from AT&T, Time Warner and/or GVTC; whoever would bring us service. We presently use HughesNet which rarely works and when it does it is painfully slow. We live on a flag lot, which sets us back from the road. This is also the point where AT&T or Time-Warner would ordinarily bring us a connection - a distance of 937 LF. Right now we use Dish Network to bring us TV service.
When we first built our house in 1998, AT&T brought us a land line from the rear of our property as we butt up to an adjacent subdivision (Highlands Ranch) – just 209 ft from our house! It is also on those same overhead lines that we get our power from CPS! Since my wife and I use our cell phones pretty much exclusively, we terminated our home phone service years ago. Now it seems that AT&T will not or is unwilling to bring us a connection off our back property line!! All necessary utility easements are in place, so we do not understand why we now have this problem.
On numerous occasions we have called AT&T about providing service over the past few years - each time we had given up after being on lengthy phone calls and botched service calls. For years we heard we were simply too far from the road and a signal would not travel far enough to the house without a repeater (sorry - don't recall the jargon or all the technical reasons why), so we could never obtain service. We decided it was just going to be something we could not get answered and gave up.
However, given the increasing importance of internet service and the inconvenience of not being able to work from home in the evenings or on the weekends (since I need reliable/fast internet service), more recently my IT consultant at my business told me our situation was ridiculous and he offered to help. After weeks of calling and explaining, he first helped us schedule to have Time-Warner come out and look at bringing a connection from our front driveway (937 LF away). We actually paid many thousands of dollars nearly 10 years ago to bring power underground in conduit to the front of our property to power a private gate entry along with a separate conduit for cable.
A few weeks ago, Time-Warner came out to survey our property to better understand the installation requirements and it was during that visit my IT guy noticed that AT&T actually had fiber on the overhead lines off our rear property line!!! So, after many subsequent and lengthy calls to AT&T to explain our situation and the availability of fiber right at our back door, we were finally able to schedule to have a technician come out last week to connect us to the fiber! However, I received a call from the tech just prior to the scheduled meeting time. He was on his way and was simply confirming his service order that he was to be installing DSL service from the street! We had to go over everything all over again with him – that we had ordered fiber service. Upon hearing that he said he would need to cancel the order and reschedule after he spoke to his superiors. He added that he would call us back shortly. That was a week ago today - needless to say, no one has called us back and we are back to square one.
Given the close proximity to our rear property line (and fiber from AT&T) we see absolutely no reason why we cannot get high speed service from AT&T from the fiber line in our backyard! The other connection would need to wind its way up our drive way 937 LF to the house – it may not even be possible! But I have to say, we are at our whit’s end. Years of delay and countless hours on the phone on indefinite hold with AT&T staffers. Listening to them typing away on their computer (typing what?) while we wait for any direction – any news, any solution…maybe a site visit - anything. When finally got through to someone about 10-14 days ago after having our call forwarded 3-4 times on just one such call we thought we were going to finally resolve our situation. We explained the whole story to that person. I should add – a person that sounded as though they could make something happen. We sent them an aerial of our property with measurements. We showed them where their AT&T fiber was located. They GOT IT! They said ok – we’ll send out a technician and an installation team! So, we finally thought we were there. Then, as noted above, the technician called last minute and said he did not have orders to connect the fiber, just DSL!
Come on guys. This cannot be that difficult. We cannot be the only residence with a bit of a unique connection dilemma…one by the way that has an easy solution – coming off our rear property line. Why can’t we get service? What takes so long? Why does it appear no one can make a decision? We ae trying to get AT&T to take our money. Please hook us up and take our money? What else can we do or try to get your attention? We are very frustrated with this continuing situation. Your attention to this matter would be greatly appreciated.
There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care
ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.
I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.
My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and a small business owner. I immediately called customer service 5 minutes later and spent 25 minutes on the phone with a customer service representative by the name of Brittany. Brittany was very helpful and we went through all of my bill payments for the last 6 months. She assured me on Saturday that my service would not be suspended because there was no notification in her system about that. My phone bill is due on the 2nd of every month. I know that if I can not use my cell phone I can not make money to pay my other bills.
After speaking to Brittany, I was assured that everything is fine. I woke up Wednesday morning at about 7am PST to get ready for my 8am training to prepare for my travel trip next week out of the state. As soon as I was about to dial in, I was shocked to find out that my service had been suspended. I immediately called in to speak with a customer service representative who was very nice and I mentioned to her my situation. I had mentioned to her how impossible it is for me to have a past due balance on a bill where the due date hasn’t even came up yet. She told me that there was nothing she could do and I would be responsible for the $283.06. She then did mention that I would not have to pay a bill until October if I paid the $283.06 which clearly didn’t make any sense to me. She then apologized and said sorry while also wishing me luck.
I then hung up and called back a hour later. After being on hold for about 30 minutes the second time, I hung up. At this point, it was already 10am and I had to get ready for a meeting at 11. After I got out of my meeting, I called from my office phone to clear up this issue. The customer service representative I spoke when I first got through went through my last 4 months of bills and payments and was still saying that I would be responsible for the balance. I mentioned to her that why am I suspended for being current. I stressed how many business appointments I’ve missed and travel arrangements. I also have 2 members in emergency surgery that I needed to get updates on. She then transferred me over to a supervisor named Camille who was helping me.
I had been on the phone with the first customer service representatives for over 30 minutes before I was transferred to the supervisor. The supervisor heard of my issue and then went to do her due diligence and saw that my file was current and sent the request over to reinstate my service. By this time it was already 2:30 and lost the majority of my day. I work a lot with the east coast and central time zones so the vast majority of my day was shot. I asked Camille to speak with her supervisor to let her know about how great of a job she did helping me with my issue. I spoke to her floor supervisor and stressed how much of a hassle this has been because I have lost so much of my day for an issue that was not my fault.
I was trying to have the supervisor understand the importance of my issue and how I felt it should be fixed. All the supervisor did was just rush to get me off and transfer me back to Camille. After she transferred me back we just hung up. I have never had such an issue with any of my AT&T products ever in my 15 years of usage. I feel it shouldn’t have taken 6 hours to rectify this issue and I feel I should be definitely discounted or compensated for this . I called today to formally file my complaint and they informed me that my phone bill went up $77 and after reviewing the account they're not going to do anything about it and the account charges is valid. They also mentioned they would suspend service if the past due and the increase isn't paid.
They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes. now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.
I am ready to call the Better Business Bureau or someone about all the annoying calls to my home about switching to U-verse. I have asked to be removed from their list but the calls just keep on coming. I am feed up with this annoyance. I have told the callers over and over again I am not interested in switching but it does no good.
I was going to wait until 1/24 to cancel AT&T home phone and internet since the home phone is paid through that time frame but I am going to call sooner, guess this weekend to cancel service . Not only has AT&T called every day for the past two weeks but now are calling two times every day, I have told them its not a got time to talk due to a death in the family and they always say NO PROBLEM , do not text and drive, So tonight after the 2nd call from the them today I told them the AT&T account holder died ( my mom three weeks ago) and I will be calling to cancel service and they say NO PROBLEM do not text while you drive I will never will have AT& T for any thing in my life No empathy and they could care less about my mom dying after 91 years of age and having having AT& T services her entire life NO AT&T for me , Its not American anymore , its a corporate money hog
Yeah, I know Esurance, but does AT&T care about their customers. This morning I talked with 2 reps, neither of which listened to me. Neither repeated to me correctly what I stated to be my problem. So what's new!
I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.
To: President and CEO. Dear Mr. Stephenson, I have been a loyal customer to your cable, internet service for 3yrs now. I remember living in New Orleans when At@t came out with cable services, with the antenna ,before At@t left New Orleans. Now I live in Texas I had your services for 3 yrs. now and in those 3yrs. is have been nothing but problems. I would like you to look at my whole history to see all the problems I have since signing up with AT@T. I was been over charge after I was put in a promotion, I have automatic pay and because of the over charge I was been overdraft in my account, I'm disable and I live in a budget. I took 4 month of credits to my account and to get is straight. My wife and I would like to add extra channel to our services and for some reason they cannot do it because of some error that keep occurring into my account. so far it have been 2weeks since my request to add channels but they can figure out the problem. I have been in touch and put on wait in my cell phone up to 2 hours and the problem still exist. This is totally unprofessional and disgusting. customer service promised to call back and they don't. After various complaint a manager keeps calling me now to give me updates, but all I'm getting is (we still working on it). You guys are AT@T the (Nasa) of programing. Why can the fix this problem this is ridiculous and unacceptable. I have been very passion about this but not anymore. As today I'm looking to change your services to Time Wagner cable. I don't even want satellite because I find out AT@T own them. I might be only one subscriber , but is one less for you guys.
I bought a contract with AT&T. I have one phone and it isn't even a smartphone or iphone. I pay $47.00 a month. I went online to change my account information. Having done that I thought it was going to be automatically debited to the new account. I went to check the old debit account and found it was still being debited by AT&T. So thought I'd call them and they still had the old account listed on my profile, even though the new account was added. I got a letter from the old account saying it past due. That how I found out they didn't change the account information. I also do not like the service. I rarely get and make calls and when I do I most of them are dropped. I want out of my
contract and don't ever want another one.
I sign up for a AT&T services this month, it has been the biggest nightmare. I signed for wireless tv service, while the tech was installing I noticed all the wire. The tech and I called customer service to correct the problem and it wanted him to do them a favor and change the order. He informed them that he could not do that. I have been promised by several reps that they would call me back, but to this day, they have not. The internet service is so slow, it frustrating to try and log on. It is impossible to speak to someone who speaks proper English and understand the problem.
AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.
My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them. For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?
Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others. I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments. Automated system is disconnected and or connected out of the country...Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. No offense...but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.
I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.
I moved to this area two years ago and I settled on one side of the Morse Reservoir and then moved to the next side, which is Noblesville. I had good service until some towers were upgraded and no one had dealt with the problem for over seven months. I have heard all the excuses. The fact is that if I want to use my cell or tablet (both ATT), I must drive from my residence out to route 32 to get reception. It affects my email, internet, and wireless phone service. I have encouraged everyone else who is experiencing this problem to file a complaint with the FCC. If my phone, internet service, and hot spot worked ok before why not now??? Someone had done something during the upgrade that has caused the tower not to see my wireless equipment (phone and tablet, both ATT). I am retired and single and I need a reliable service so I am shopping around so that the next job that I can replace this service after I take on work again.
I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.
I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.
I'm upset about AT&T and their lack of service and the lies from your representatives. We purchased 2 cellphones from AT&T on 1-23-15. Was told at that time that we would put uverse in the house with a sef install. Sometime between 1-23 and 1-28 the order was cancelled for the uverse self install and we were not notified. On 1-28 I called to see where the modem was at, because we had not received it.I was told that I could not do a self install.I went back to the store and talked to Dylan, about getting the uverse taken care of.We needed to get the uverse installed prior to changing the home number to the new cell phone. We needed a little bit of consideration because I'm going through chemo and needed an early time and not waiting all day.The first appt they arranged so I canceled it, and Dylan got an appt for the next day at 9 am. The techs go to work at 9 am, or so we were told.Later I foound out that's a lie, its 8 am.
The AT&T tech came on that day,at 9:20 he did a good job putting the uverse in other that some hoe our home was disconnected.At that time I ask him how I get the cell phone working. he said we had to go to the store.They said they needed the last 4 numbers of my wifes social and I did not have it with me. I came home, got on the phone and tried to get the porting procedure started. After 6 different people, the last person finally told me they could not do the porting because the home phone was shut off. They ask me why I had them shut the land line off, and I told them that I didn't.Went back to the store to try to get the land line turned on. I was told I would have to call AT&T to get that done. Finally got someone, that set up an appt for a tech to turn the land line back on.When that tech showed up, he didn't have the correct piece of equipment to get the land line working. So he called another tech to bring the piece he needed. This 2-5-15 .
After they were here and the land line was working, I went back to the AT&T store and talked to a rep about getting the porting started. He talked to the porting dept. She put him on hold and during that time another rep called my house to see if this was a working number.They came back on the phone at the store, they said the porting process had started. We received a call from napara maddox 866-695-2360 ext 13742 .This was at 2:30 central time. She assured me the matter was being taken care of and in 24 hours we would have service and she would call me at that time. We did not receive a call, so I called that number, she was not there, said she was off this afternoon. The person I talked to said the porting had not even started. Would take untill Monday before it could be reported. I'm thoroughly upset. We go back to the store, Dylan is busy with another customer and the assistant manager came to talk to us.
I believe her last name was reed. She made a call to you, was told it had been ported and would be ready within a few minutes and we would be receiving a call. More lies, again and again. This was at 4:30 this afternoon Friday the 6th. And now it is 8:45 and guess what, no phone call. Imagine that. This is the poorest excuse for a company that I've dealt with. We told Ms Reed that if we didn't receive the call and a working number that we were told over and over, that we would bring the cell phones back to that store in the morning.
I have a complaint about the local AT&T stores that I have been to for problems with my cell phones. The customer service is below all expectations. Whenever you walk in one of their stores they greet you very nicely but the seem not to be able to help you. Cracked screen? Go to website x. Bad battery? go to website Y. Camera does not work? Go to website W. So basically all the do is sell you service plans, once that is done you are on your own...
Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).
They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline, which I was not aware of. (they kept sending my mail to another address) I had to fight to get the refund, but finally got that back. At the end of the 6 months, I called ATT on 4/27/16 to be transferred to a residential account with a new offer of $30/month for 2 years. I received 2 offers in the mail for the same $30/month offer. One had a deadline of 5/13/16 and the other 5/25/16. I called on the offer with the 5/13/16 deadline on 4/27/16 and all was set with the transfer of my service from business to residential.
I new that I had a credit and at $30/month, I would not have a bill for a couple of months. I happened to check my ATT account on 6/23/2016 to see how much credit I had left and to my delight, my bill is not $30, no, it's $60.00/month and had a $12.00 amount due. I should have had a credit left of my account. After speaking with 4 representatives and being transferred multiple times, I then get a prompt that my wait time is 1 hour. ONE HOUR......I did receive a call back which was a little over one hour later. I was told at that time, they were not sure why I have a $60 bill and would see what she could do. I was told that the $30 promotion was CANCELLED, she could not tell me why, she saw that I did call, but no notes on why it was cancelled. I now have a bill of $45/month instead of $30. My credit was no longer there and due to the error I had to pay $12.00 until this gets resolved so I don't have a past due bill.
You can't offer a consumer one thing and switch it to something else w/o the consumers knowledge. This is so wrong on so many levels. Oh and I forgot, I was told that this was the ONLY thing they could offer me. After an exhausting day of being on hold, going from person to person and told that was the best she could do, I was told I should have gotten a confirmation number. So I guess this is my fault. Later that evening I am enjoying my TV show and I see an ATT commercial for the $30/month offer for 2 years.
My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.
I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.
I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.
I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with
Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.
My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.
The service department at AT&T is the worst experience I have had with any company. I get service departments in India that respond to a cue piece of paper to my questions. I have wasted hours on the phone with them. All I need is another box for my living room TV on current service with AT&T. Each time I call I get different answers. I recommend any other cable company besides AT&T. They not only are monopolizing the internet connection business but my time as well!!!
I switched my account from DSL to U-Verse. I have had nothing but trouble. I switched on March 7, 2014. I received a bill from U-verse Which charged me installation. I was assured this would not be the case when switching, After a 30 minute conversation, they reversed the charges and left a credit to my bill in the amount of 3.03. That is when the real problem started . The old DSL dept was still billing me for the cancelled service. Can anyone say Double Dipping? Let me explain that I also had my direct Tv bundled with my Phone so I mailed a payment of 150 to cover the cost of my Direct Tv . That Payment cleared on 3-31-2015. No one can tell me where that went because U-Verse cant see DSL Billing. I was transfered literally 6 times and held on the phone for 1 hour (no kidding 1 hour ) and i finally gave up. I will tell you this is the worst experience I have ever had and I'm going to make a complaint with the P.U.C. I guess I'll pay my Direct TV again. BUT I WILL LOOK FOR ANOTHER PROVIDER FOR INTERNET AND PHONE AND T.V
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