Walmart Customer Service
Rated 1.51 of 5 Stars
Based on 1517 Complaints

Contact Walmart Corporate

Toll free phone number: 1-800-WALMART

To file a complaint by phone call 1-800-331-0085 from 8am to 5:30pm Central, Monday-Friday. Other than by phone, Walmart has a corporate feedback form on their website which can be used to submit feeback.

They also have a Facebook fan page and a company Twitter account which can also be used to share your problems with the company. The best email address is feedback@walmart.com but we have not heard a response back yet.

If you do want to write a letter to the Walmart CEO Doug McMillon, email him at doug.mcmillon@wal-mart.com or write the corporate headquarters at 702 Sw 8th Street, Bentonville Arkansas, 72716. Walmart.com is a mega chain retailer that carries consumer goods from food, tires, and pharmacy drugs. With over 11,000 locations and 2.2 million employees Walmart.com is publicly traded on the NYSE: WMT.

The original Walton’s store was first opened in Roger, Arkansas by Sam Walton in 1962. It is still a family owned business as the Walton family owns over 50% of the corporation.The Walmart slogan is: Save Money. Live Better. Walmart is the largest worldwide employer and the world’s largest company by revenues.


Experienced poor service? File a complaint here!

Walmart Contact Information

Report complaints to corporate and get satisfaction

  • Walmart headquarters address

    • 702 Sw 8th Street
    • Bentonville
    • AR 72716
  • Company website

  • 1-800 phone number

    1-800-WALMART
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm CST

Browse reviews of other Department Stores



Top Walmart Complaints

Browse more than 1517 reviews submitted so far

20

My account was closed because the customer service that came on the phone was already rude and I was upset because I'd been on the phone with Walmart for 3 hours going back and forth from person to person trying to locate one of my packages. The customer service abused her power and closed my account for no reason now over $700 will not be refunded to me and my account will not be reopened because it says that I went against their rules when you USPS delivered my package and did not leave a ticket on my door where I can locate my package

20

I ordered a tv got a message it was delivered, l looked out and saw nothing. Called customer service and all they did was hand me phone number for a freighting company I did not contract and said it is not their business to ensure I got tha product I ordered from them. From this point on the loss of almost $600 is all mine

20

Walmart changed their pharmacy hours but didn't update their online page. I live 40 minutes away from the Savannah, TN. Walmart. The store manager refused to talk with me and the assist. store manager Karen was rude, incompetent and out right lied to me. she claimed the hours were changed 6 months ago when right on the pharmacy door clearly states March 11th ,( today is the 16th of March). Then she proceeded to state that walmart doesn't have anything to do with the pharmacy. Then she yelled at me "I'm trying to help you" then walked away. I called walmart Customer service. when I was talking to them Karen came back pointing at her phone. "See on map Google the hours say 9am." I responded with I showed you Walmarts site and it says 8am. Google map has nothing to do with Walmart. an I pointed out that I had corporate on the phone listening. she turned around jesters with her hand and walked away.
Customer service said the store manager was on his way to talk with me. He never showed up.
However Tracy in Pharmacy did get in a 8. She saw me waiting and asked if she could help. I told my issue about the time and wanting to pick up my prescription. It was already filled. She got it for me and I paid for it at the checkout. This is how Karin should have handled it to begin with not yelling at me and lieing about Walmart.
Walmart in this store is a disgusting establishment when it comes to customer service. Walmart can do better if it cares truely about its customers.

20

I used my United Health Food benefit card.
I thought there was free delivery for this.
Thanks

20

I have had 4 or 5 delivery orders delayed in the last few months with no satisfaction from the Macedon Walmart. Where ever am still waiting for they get the drivers from is not reliable. The driver signs up to deliver the order and then turns around and cancels or do not show up. This is totally unacceptable. I am still waiting for my current order that I placed Saturday(3/11/2023) for delivery between 10-11AM Sunday morning(3/12/2023). I have chatted online with customer service agents 3 times. The one I chatted with an hour ago, Christian, was the best. I also contacted the store this morning regarding this order. Christian indicated that I was not the only customer complaining today about the Macedon Walmart.

We pay to have this service and should be treated much better. If I had a car, I would not have to go through this.

Sincerely, Judy Jones

20

You guys needs to fix your pricing false advertising

20

Amazed by how walmart stores can't keep up with demand and the cleaning of the stores.
Big lines and empty shelves.

60

I was shopping today in WMSC 960 in Picayune, MS.around 9:30 AM. My wife had ask me to get her a canister of mousse. Well I know what its for and that it would probably be in the shampoo and hair products aisle. So I proceed to that aisle. When I entered the aisle there was a WM employee stocking in the aisle. I started looking for the mousse up and down the aisle, mind you this employee saw me and didn’t say can I help or am I in your way. Nothing, so I told her I was looking for something called mousse. That’s when I got the glare, I immediately felt that I had offended and disturbed her. She then ask me in a rather sarcastic tone “what brand”. I told her I didn’t know any brands that I didn’t use it. It was for my wife. Again in a sarcastic tone she said there are several different brands. I think she realized at this point I was getting a bit irritated though I didn’t say or do anything. So she started trying to tell me about mousse. At this point I decided the best thing for me to do was walk away. I believe this is the same employee that glared me in a similar incident in the pain relief aisle a couple of months ago, but I’m not sure.. This may be a great employee stocking the shelves, but this employees people skills need some attention. Just wanted to share this incident with you because I thought you would want to know.
WALMART MAY WANT TO PASS THIS ALONG TO ALL ITS STORE PERSONNEL!
Mahatma Gandhi said, “A customer is the most important visitor in our premises. He is not dependent on us, we are dependent on him. He is not an interruption in our work, he is the purpose of it. He is not an outsider in our business, he is part of it.
Thank You for Your Time
Jimmy White
P.S. I went across the street to Walgreens and got the mousse for my wife.

20

Your customer service sucks. I WILL NEVER order or shop at Walmart again. Ask your CEO.

20

I shop at Walmart at least twice a week. I shop at sam’s club. I buy Murphy gas every week. I have a problem. You quit selling A-15’s. But you sell abortion pills that kill thousands of babies. Tell me how that this makes sense.

20

I’m sending this due to the consistency of your stores keeping expired items on the shelves. Me and my husband own a trucking company and shop Walmart due to the variety and understanding of parking enforcement letting us park trucks to shop. Unfortunately my husband is in a rush to shop in between drop offs and pick up’s that he isn’t seeing the expiration dates until loading refrigerator. This isn’t the first time and it’s statewide. Someone in chain of command state wide is lacking responsibility. Unfortunately we will have to shop elsewhere if this continues to occur. I wish I would have brought this to your attention sooner and taken photos but we are tired of throwing money away. It’s starting to add up and we spend a large amount of money month to month at Walmart. He is on the road 3 months at a time each month. I’m looking forward to hearing back from you

20

IN AN ORDER , THEY HAVE CAT LITTER AS GROCERIES AND CAN DOG FOOD, PLEASE ANYBODY THAT EAT CAT LITTER AND CAN DOG FOOD PLEASE LET ME KNOW BECAUSE I AM MORE THAN CURIOUS

20

Our complaint is about the Summersville, WV Wal-Mart Pharmacy.

They are unprofessional, unreliable, and they seem to be in constant disarray, unorganized and chaos.

Several of us moved our prescriptions to Wal-Mart's Pharmacy, hoping to get cheaper prices and better service. I can’t express how disappointed so many of us are.

Countless times, a variety of random medications can’t be filled in a timely manner. We often hear the excuse, “our shipment has not yet come in”. Once in a while, is understandable. Every month, and on many different random medications? Just horrible service.

Many of us can’t wait 24 hours or up to 3 days for our medications, and that is what we are told. We have actually been told to “call around to other Pharmacies in town, and if they have it, have your Doctor to call the prescription in there”... That is ridicules!

It is as if, there is no accountability for stocking, ordering and simple organization. There is just total unorganized chaos at every turn at the Summersville, WV Wal-Mart Pharmacy. A total disregard and disrespect for their customers.

20

Poor quality.I
Given toaster oven as gift. Cannot toast or broil. Bake only. I'm dealing with it
2 space heater. 1 month. Old plug starting smoking @3 AM THIS MORNING WHILE GETTING COFFEE ON THE SIDE IF KITCHEN.
IM VERY upset with the heater. If I didn't act quickly don't no what would of happened.
It could of caught my house on fire
Could have lose my life and my dogs life. .
I'm 74 yrs young live on ssi
Don't have the cash to replace thing every 2 months.
I ts530 am ad I'm still shaking and cry over the incident..

I no I will never from you but thanks from hearing me out
Mary rimsky

20

The Wal Mart Grocery located at 1201 Parkview Dr. In New Iberia, La. has the worst customer service at the checkout counters my husband and I have ever seen.
We only continue to shop at this location because it’s is literally 4 doors down from our home and the church we pastor.
These are only two of the many many horrible incidents we have been through dealing with this location. We have traveled all around the United States and have had great experiences with Wal Mart but are starting to rethink paying higher prices for better service. We buy all of our prescriptions from this location as well.
On one occasion I tried to use the ATM and it wasn’t working so I used my card to pay for a few items (in which I scanned, and bagged each item) to get cash and then cash out. After receiving my cash and receiving my money and receipt. I continued on a new checkout so I could use a separate card and began to scan and bag my items when a employee walked up and said” I hate to be that person but I need to see your receipt for the items you have bagged”, I was mortified! I hadn’t even finished checking out or began to even attempt to leave the store! If there would have been a lane open other than self checkout I sure would have utilized it. Instead I was all but blamed for trying to steal!
My husband tonight drove up at 7:30 couldn’t find a parking place because the parking lot was full of carts, while two young men with vests stood by the door playing on their phones ( this is very common here) only a handful of cart’s inside. Went to checkout again only self checkout lanes were open, he accidentally rand a item up twice, there where two ladies standing up front playing on their phones, when he asked for help she said he had to hit the “X” first, then she walked over, gave him a very ugly look and said “next time be more careful when you scan your items “!
What???? When did it become our job to not only pay the price for fuel to get to the grocery store, to buy our groceries, only to have to check ourselves out while someone gets paid to makes us feel like we are an inconvenience? What do they get paid for? Please please someone reach out to me and explain. My mother retired after 30 years from WalMart I was an Assistant Manager with WalMart and this is definitely not the WalMart I know..
Also if you try to call the store your lucky if anyone answers and if they do your only put on hold or hung up on unless you call the pharmacy.
I have tried multiple times to reach the store manager without success, I am told there are no managers on duty after 4pm or on weekends. What is going on at this location?

20

Had a sign up for certain price and the car seat wrang up wrong price and would acknowledge the price!!!

20

I took my mother shopping Saturday around 1:00-1:35 waiting in line to check out when one of the worker bumped into my mom and I was talking to her that's when the worker kept looking and us with a ugly look and wanted to try and fight with me I really felt unsafe. I felt like I can't go shopping at Walmart in the day time anymore. The worker and her friend that also works there kept going as we was leaving the store. They are the workers that did the pickup. I call to speak to a manager to let them know and was told I had to call or report it to cooperate, felt like the manager did not care and did not want to deal with it.

20

I am new to online shopping with Walmart and my first time i had a bad experience. For some odd reason. Accounts keep getting cancelled and Walmart some how feel that keeping someones money for no reason I would like my money back or i will file a law suit you have no right to keep my money.

20

On Jan 28 bought an Uber gift card for $50 the card did not work it said it was not active
Went back Feb 4 explained to manager she said that the card was fake and that she sells these all the time at Walmart
Wanted my money back or another card
Manager refused and said it was a final sale knowing that Walmart sells fraudulent cards
I just want my money back it is not my fault that walmarmart sells fake cards if I knew that I would not of purchased a fake card

20

Today Walmart delivered an order that I had placed last week. The problem is, I got somebody else's order. I contacted a Walmart agent and told him what happened. He said that my order was apparently lost and that the driver/delivery person substituted another person's order. This is UNACCEPTABLE! I had been watining for this order because I have a doctors order telling me that I need certain dietary items daily...now that's all screwed up. I was refunded my money/benefits at my request and will place a new order with SAFEWAY.

20

hi i applied at walmart the one on 9990 belvedere rd in west palm beach fl well i call all the time to check on my application no one ever picks up i went to talk to the lady name jessicia thats in charge of the hiring and she told me she will call me and 4 others girls that day never did she had a nasty attitude with one of the girls the way i see it she is racist i have a friend that works there and she told me jessica sits down all day never answer the phone and tells people that she is not there so no one can talk to her about the application i dont think a person that is like that needs to work for this company

20

There should be a Toilet icon before the first STAR because Walmart customer service is in the toilet. I have a bad email account on my Walmart+ account and I cannot do any verifications, cannot edit the bad email address since the verification for doing so is (yes you guessed it - via my incorrect e-mail address0, No backup text verification. Chat won't help you and you can't be given a good telephone number to get account tech support. I have wasted hours on this merry-go-round with no end in sight.

20

I've been trying to get a refund for a order that I placed in March 2022 that I didn't receive until September 2022. See by that time I had forgotten about it and purchased some more, so when the order arrived (6 mos later) I no longer wanted them. Now of course the window of return had long been closed by this time. Since then I've spoken to several individuals about this issue and was promised a refund about 4 different times to no avail. I have just been getting the runaround about my refund. I'm sending you this email in hopes that you can resolve the issue for me and that I can get my money back.

Name on My Walmart account: DaVonna Patterson
Order Number: 3492240305716
Date ordered: March 19, 2022
Items: 2 pair of Sterlng silver and diamond earrings at $59.97 each
Email on my Walmart account: ddavonna@yahoo.com
Concern/Issue: Refund for items that I received 6 months after I had ordered them.
My Shipping and Mailing Address: 4110 Elmont Terrace
Apt B Door Code 9440
Indianapolis, Indiana 46235

This is one of the many emails that I've received promising my refund:
From: "help@customercare.walmart.com" <help@customercare.walmart.com>
To: "ddavonna@yahoo.com" <ddavonna@yahoo.com>
Sent: Tuesday, December 27, 2022 at 04:35:35 AM EST
Subject: RE: Refund for Invoice #3492240305716

Recently you requested personal assistance from Walmart Customer Care. Below is our response and a summary of your request.
Reference # 221226-Response:
12/27/2022 3:35:22 AM (Central Time)
Hello Davonna,

Thank you for contacting walmart.com. I am Muhammad Ahsan and I am here to assist you today.

Sorry for the inconvenience that you have faced regarding your refund. Please accept my apology for the same.

Please note that I have again escalated to my billing department for the refund for your order number 3492240305716. Please allow 3 to 5 business days for the same.

Your patience is highly appreciated.

Sincerely,

Muhammad Ahsan
Walmart Customer Care

20

Was in store on January 5, 2023. Had done Spark shopping. Went to self check out. Scanned phone. Packed customers items. Scanned my personal items and then bagged them. Had receipt. The whole time the associate was watching only me. Another man passed by me after his check out, he didnt bother him but he only watched me and I knew he was watching me but I hadnt done anything wrong so I continued. He left his post where he sas to watch the customers at the self checkout to walk over to the door checker. He pointed me out and then told him to check me when I came and as I approached he tried to walk away and I told him that I knew what he hd done and that he deliberately profiled me only and then left his post to warn the door checker to stop me. He denied it and I asked for a supervisor but he kept walking as if I wasnt talking to him. I walked to the other end of the store asking cashiers for a Supervisor and they pointed her out. I asked could I speak with her and she shook her head and also saying no because she was getting off of work so I asked for another one. Meanwhile I was standing there getting no assistance but then looked down and saw the gentleman who was watching me talking with someone. This person came to me and I introduced myself and began to tell him what had happened and how it happened and he says to me, yes he already told me what happened, as to dismiss what I was telling or to say basically he was in the right. He said to me well he wanted you checked because he saw you with only one receipt and I said ok, yes here is the receipt but how many receipts should I have for one cart? I said that is not a reason to profile me and then having me checked. I said he could have come over to me if he thought I was doing something wrong but I was right in his face checking out and I have a receipt. I said most people stealing have no receipt and I said if he would have been doing his job properly he would have seen me follow the Spark shopper check out steps. The supervisor or team leader then proceeded to tell me well if someone looks suspicious then we check them and I said LOOKS SUSPICIOUS???? I asked him what did that mean because I didnt know checking out my groceries at the self check out would constitute suspicion. He then tried to clean it up. I was done talking to him.
The supervisor who could not help me because she was getting off of work, was there to listen and then put in her reason of why they dont approach people if they feel they are stealing. She said its because they could become hostile. I said well whether its the checkout watcher or the door checker a person can still become hostile. What he did was zero in on me. He did not watch the other customers and he walked away from his post so while he was gone someone could have really been stealing. I couldnt understand that if she couldnt help me in the first place because she was off work then why was she still there talking? I proceeded to the door and was checked by the door checker. We had some words. I then allowed him to see my receipt. He asked about the items not on the receipt and I then said, I am a Spark shopper and then he said oh and I said, yeah like I said it was an assumption before any questions were asked. I said you and the other guy profiled me because you saw me with one receipt for one cart. I left the store. I can be reached and would like to be reached

20

Order groceries online and went to pick them up yesterday I sit in the parking lot for 2 hours waiting for my order to come out after they asked me told me it was ready ask me to come check in I did so at 3:00 at 3:00 p.m. and I was still sitting in a parking lot waiting 2 hours later I actually had to get out of my car go to the door and ask like three separate Associates three separate times where my order was because I was late doing a bunch of important things and ended up losing a contract I had with somebody about some cattle feed and I'm really disgusted with how long I had to sit in a parking lot after you guys told me that my order was ready so and on top of that I did not receive my entire order and I was charged $76 for two bags of groceries two bags and all I got was spaghetti and a box bell peppers tomatoes milk and that's about it 70 something dollars that's ridiculous I would really prefer a refund and I have not touched any of the groceries in fact they're still sitting on my counter I'm just about to take them to y'all's parking lot and drop them off cuz I'm so angry about my experience

20

I HAVE BEEN PURCHASING FROM YOUR PHARMACY IN PLACERVILLE CALIF.
THE PRESCRIPTION METOPROLOL FOR THE PAST 10 YEARS FROM WALMART.
I DO NOT HAVE INSURANCE,
THE CHARGE FOR A 90 DAY 25MG HAS BEEN $24.00.
THREE DAYS AGO MY DOCTOR SENT A PRECRIPTION FOR METOPROLOL 25MG 90 PILLS.
I RECEIVED AN TEXT MESSAGE THAT MY PRECRIPTION IS READY FOR PICK UP.
AND THE CHARGE IS $82.92.
IM THINKING THERE MUST BE A MISTAKE,
WHEN ARIVING AT THE WALMART PHARMACY I ASK THE WOMAN, I HAVE ALWAYS PAID $25.00 FOR MY PRECRIPITON, WHY
IS THE PRICE $82.92?
SHE SAID SHE DIDNT KNOW.
I ASK IF I COULD TALK TO THE MANAGER?
MINUTES LATER A GENTELMAN CAME AND ASK ME IF HE COULD HELP ME,
i ASK HIM WHY THEY ARE CHARGING ME $82.92 FOR MY 90 DAY PRECRIPTION INSTED OF $25.00 THAT I HAVE ALWAYS PAID.
HE WAS LOOKING IN THE COMPUTER,
THEN TOLD ME IT'S BECAUSE THEY HAVE CHANGED TO A DIFFERENT BRAND.
I ASK HIM, DID MY DOCTOR PRESCRIBE A DIFFERENT BRAND?
HE SAID NO.
THEN IT MUST BE WALMART DECISION TO CHARGE OVER THREE TIMES THE ORIGINAL PRICE TO IMPROVE THE BOTTOM LINE.
I CALLED WALGREENS AND THEY QUOTED ME $19.46 FOR A 90 DAY PRECRIPITON.
THEY WILL BE MY NEW PHARMACY.
JERRY COLLINS

20

This is by far one of the poorest experiences I have ever had. I ordered a replacement money card and that is where the positive experience ends. I have not been able to activate this card after calling multiple times. I am frustrated at not being helped and repeated being disconnected while waiting on help. What was the point in creating a case number when I still have not been given a solution. I am not able to get to r code for activation and that seems to keep falling on deaf ears. Surely there is another way to activate this card. The code is required for the app, on Walmart.com as well as via the automated system. It is NOT an issue with my phone provider but I cannot seem to get help. There was no delay in taking the $5 service fee….but I’m not getting serviced. There is NO option to speak with someone domestically about the issue and my frustration level is rising. I am now questioning what I need this card for if I can’t use it. And sure I have access to my funds, if I want to pay to get my own money. I am at my wits end and still don’t have a resolution

20

Yes I had ordered a couple things online last night to the Walmart and I didn't order no membership and they when I tried to get a free delivery it ended up charging me 98 dollars and I would like to have that money back and it's not right for you to take my money like that and I don't do memberships over the phone thank you ASAP already turned it into the Federal trade and a better Business bureau so that money better be refunded back to my debit thank you

20

I have cancled my walmart + account in dec.2022 january they took 13.99 twice feb.2023 they took 13.66 twice again .i have a refund of dec.charges but what about the rest .why can yall take double money and not return it.very angry.

20

I was shopping at Walmart today in Chipley Fl. I have never had a problem there before. But today as I was shopping I noticed an employee giving me a dirty look. At the time I didn’t think anything of it but then I went down the aisle where she seemed to be working. It was the candy aisle and there were other employees present as well. As I approached her she muttered under her breath about me calling me ugly. Then she called over the other employees and started telling them I was ugly too. One older employee told her to stop being stupid. But she continued and commented on how I was dressed. I had on a pair of blue jeans and a tee shirt. She made me feel extremely uncomfortable. Her name is Tatiana and she has orange hair. Thus should not be happening by employees. If she thought I was ugly she should have waited until I was out of war shot before saying anything. Let me also say I do not know this woman. I’ve never seen her before today. Shouldn’t Walmart employees be kind and considerate to the customers?

20

Order #200010737279373 I called 4 times to get my money back on a cancelled order of $251.76. They are refusing to cancel it agter 4 attempts and I never received my items!

20

I placed a order on Walmart online on 1/13 and waited for my items to be delivered, first scheduled delivery was for 1/20 and it never showed up location was in Oklahoma, so I knew it wasn't right. So I waited for it to update and eventually it did saying it would be here by today (1/25) and I was like okay. so what is with the constant delays it has now updated to it will be here tomorrow. I do not appreciate constant delays and disappointments if its gonna be make sure it is and if now don't put a date on it

20

I too my 2010 BMW 328i into Walmart, located in Crawfordville ,Florida To purchase a new battery as I did on 12/31 2019. The battery was an H7 battery, The young man at that time was very professional connected the system to it so that the memory was not deleted, also he coded and registered the new battery to the car, no problems car worked perfectly. Took it in yesterday to have the battery replaced. It too about 2 and a half hours for an oil change and battery change, The tech took the battery out after finally finding the battery (trunk location) and had issues putting in the new on. Finally got it in the car would not start, started saying in may be the alternator, but it wasn't I had it checked before going to the walmart. Drove the car to walmart with no issues at all. they cranked it up and drove it inside, no issues, once he finished the car would not start. They jumped my car off and the car immedilately turned off 50ft approx and would not start anylonger. Spoke with the manager this morning, he advised me there was nothing he could do. He could not undue what was already done. I have never heard that from a mechanic in my life. Having my car towed to Capital BMW because I cannot get any help at Walmart. I know if they have damaged my car in any way, you will be hearing from me again.

P.S. Hoping to hear from you soon!

thanks
Henry Thomas

20

the acting manager NOAH was asked about access to the bathroom to Mr. Emanuel Payton on Tuesday January 24, 2023 at 1pm. He indicated they have no bathrooms. Mr. Payton indicated that they do and the manager (Noah) said they do not and walked away. An employee then walked up to Mr. Payton and walked Mr. Payton to the bathroom indicating the urinal was broken but he could use the toliet. Why did the manager not extend the same courtesy?

20

I was at the register at 11:00pm but the militant acting manager said the registers are closed even though cashier's were standing there.
She doesn't know we make her job possible. Very poor customer service...I drove across town because it was very important. Several people are very upset and may not shop Walmart again.
After all the time I spent shopping and had to walk away from the cart which wasn't going to be there in the morning when I come back because they put it all back.
I'll probably shop elsewhere because of that.
Walmart lost more than $150, possibly 3 other customers for life.
She clearly lacks critical l thinking skills.
It was beyond Ridiculous....and totally necessary.
I can't even begin to describe the inconvenience this caused. What if someone was buying baby formula? A baby would starve because of her inability to judge a situation on a case by case basis. It's frightening.what is she trying to prove?
In fact I'll never visit that store again.
I get madder as I think about it.

20

I shop at walmart daily even have a Wal-Mart card. I was checking out at self check out where scanner didn't work. After not receiving no help after asking several associates I was stopped at the door to show that I paid. I work hard for my money I do not mind cameras in the store or being watched as I am cashing out but then to get stopped a someone going through my bags like I stole something THAT IS BORDERLINE HARASSMENT and Wal-Mart needs to change I'm sure I am not the only one who feels this way . Wal-Mart does not feel like a family dept. Store anymore

20

I'm in the middle of a dispute about Christmas gift cards I ordered $239 worth of gift cards for Christmas I received them all but two which are two- $25 Red Lobster gift cards plus two- $15 Burger King gift cards. Walmart will not even file a lost package claim for me. I paid for those Walmart ordered them and had Federal Express Ship. I already paid my money they're mine they did not deliver I live in an apartment building a retired that's eight stories high and eight floors there's over a hundred Apartments Federal expresses photo shows the package supposedly at my door but does not show my apartment number the package could be anywhere here but it is not here and it did not deliver and I will continue to fight for this. Two people in my family did not receive their Christmas gift card I don't want to refund I want the cards please notify me if possible by email nioka70.ms@gmail.com I'm 72 and sometimes can't here the phone. I'm not a thief. I've had many grocerie problems which is a real pain to deal with and yes Walmart will give you a promo but that's not worth the aggravation. I only want what I pd for. Fed Express has opened my case again to review because there's no apt #on my door if they deny it again Walmart should replace my gift cards pls
Thank you
Mabel Ann Smith

20

places an order on line yesterday to find at the end part delivered and part pick up no car so cannot pick up tried to cancel the order and could not cancel the whole order so call the store mgr east Windsor was very nice person and he gave me the toll free number to call which I did and got a machine and the machine could not help me with the complaint I had so I am writing to u maybe you can cancel the whole order or deliver the whole order that I had place they said I took off the coffee I would like that back if u are delivering if no delivering then CANCEL IT and I will try another store not Walmart this is the second time I had problem because the first order out of my kind of coffee order and they sent me a sub which I hate so please help or forget me

20

I want to return an. Item that was given as a gift that is priced over $50 and Walmart will not issue a return with out a receipt . I am not going to be rude and ask for s receipt. Calling several locations each has told me it’s entirely up to the store manager and their discretion. I would like to know where I can return it . If I can do it online that would be great.

20

MY COMPLAINT IS IN REGARDS TO WALMART REFUND FOR ORDER # 200010355937586 THE WALMART WAS SUPPOSE TO SEND ME A CHECK BUT BECAUSE MY BANK ACCEPTED MY FUNDS AND I AM NOT A CUSTOMER WITH MY BANK ANYMORE BECAUSE MY ACCOUNT HAS BEEN CLOSED WITH THEM. THE BANK TOLD ME WE HAVE RECEIVED THE FUNDS BUT IT WILL TAKE 45 DAYS TO GET MY MONEY BECAUSE THEY DO NOT KNOW IF THE MERCHANT WILL TAKE ITS MONEY I ARGUED WITH THE BANK AND TOLD THEM TO SEND THE FUNDS ASAP AND THEY SAID THE ONLY WAY TO SEND THE FUNDS ASAP TO ME IS WALMART NEEDS TO DIRECTLY EMAIL OR FAX THEM WITH A COVER LETTER STATING THEY WILL NOT TAKE THE FUNDS BACK BUT WALMART IS NOT COOPERATING IN HELPING ME OUT AND IT HAS MENTALITY AND FINANCIALLY EFFECTED ME A LOT AND DRAINED ME AND I AM NOT ABLE TO SLEEP EITHER BECAUSE OF THIS SITUATION I WANT MY MONEY BACK ASAP AND I WANT WALMART TO GIVE THE BANK WHAT THEY ARE ASKING SO I CAN GET MY MONEY ASAP PLEASE LOOK INTO THIS MATTER AND HELP ME RESOLVE THIS AS I REALLY NEED THE MONEY BECAUSE I AN STRUGGLING FINANCIALLY!

20

I placed a online order December 23rd for 3 things I have a membership that I’m probably now renewing due to poor service, I was suppose to receive my order on the 26th between 10 to 11 am i called and I called 12/26/2022 was lied to about the order being on the was , never came I called today and checked my email and now my order is delayed and no one can tell me where it is or when I’m even getting it but it was supposedly on the way yesterday., I just want my stuff first and foremost and to tell people what lousy service i received.., for only a few items

20

The Walmart on 288 st in Walmart is unprofessional they not answering the phone and I called over three times to complain about my baby bike and how do I go by getting another one since no air couldn't go in the tire I trying to call them and I get no answer with all those workers they have no right to the customer at all

20

Product was advertised on sign in store for 19.99 when I got to the register the price was 89.00. This was at the bennettsville sc wallmart. The product was a heated foot bath massager. I was I formed that a product was supposed to be sold as the price says it is and the manager wouldn't sell it for that price and the other employ was very rude

20

I have a Samsung A13 prepaid phone on 7th Dec, It wasn't working upto my expectations so I went to return it. The counter person told me that the receipt does not a serial number for phone so we can't return it. They even asked me for s state ID, which is totally inadequate. It's their fault that the receipt has no serial number for phone, not mine so why should I pay for it.
Today I try to call them but they didn't pick up.
I am attaching a picture of my receipt and phone box below kindly look at it and return my phone at earliest.
Thanks!
Regards
Abdul

20

On December 22nd 6:45 a.m. I have gone into the Walmart on 165th and Puyallup Washington to pick up some Long John's and some gloves for my day at work I was identified misidentified I should say as someone who has been told they can't be in the store and treated like a criminal and completely embarrassed in front of other of your associates and civilians was not allowed to pick up the equipment I needed to work and be protected from the elements I then had to call in cuz I did not have the proper equipment to work today so I missed out on a days wage I would like this loss prevention person written up or fired

20

Walmart has items for sale at 3 cents and when you go ahead and pay for the items they are holding you hostage and forcing you to go to customer service and refund the items and telling me that I can't buy the items because they are for donation. There is no sign or literature in the store that says you can't buy items that are for sale. I have seen store employees buying the same items for 3 cents. I had already paid for the items but they forced me to refund it.

20

Dear Walmart. I shop at your Elyria OH store. Since switching over to self checkouts my family and I no longer shop at your store. We find it interesting that all your customers are expected to scan their own stuff while numerous employees just stand around talking. Since making this change you have removed one of the few areas where customer service was offered. I also would like to point out that it is very difficult to self scan when you have a little kids. Why should I spend my hard earned money and have to do additional work to shop at your stores?
Enjoy your lost sales and higher theft.
Robert S. Weisert

20

I made an order yesterday to be delivered within 2 hours I paid the express fee and as of today I still haven't received my order. I been calling and calling the store location since 8:45am and still no answer. At this point I just want to go pick up my order but I can't get an answer and customer service wasn't a big help.

20

On dec4,22 I ordered the razor scooter for $149.00 on 12/6/22 they didn’t have my order # 200010635502974 store # 3595 Fayetteville n.c for the amount of &149.00 I was told it was not available but when I got home and went on the website the same scooter was back in the store for order but at a different price what is going on ? This is not the first time I have had a problem with this store Question why can’t I get my daughter this scooter for the Sam price? Thank you this is my complaint

20

Hoping to find a resolution to my issue. On approximately 3/11/22, I purchased several items online from Wal-Mart.com. The total for that order was 142.33. One of the items was a set of sheets that were supposed to be extra deep pocket and were no where near the description. My local Wal-mart store informed me that they could not take them back as a return and that I would need to contact the seller, which I did. I might add, until this point I did not realize they were not from the actual Wal-Mart store itself! I did indeed reach the seller and explained my circumstances and asked for a refund. I was emailed (2) $25.00 grocery cards, which was $5.00 short of the $54.99 purchase, but I was not going to complain! My local store told me could only be used online and not at the store. I never order groceries online and didn't know how to use them...my generation is not so great with technology advances. Anyway, when my daughter came for the holiday visit, I asked her for help. She was able to show me but the refund grocery cards had expired!!! When I looked at the Wal-Mart website it said the is NO expiration on grocery credits. However, after double checking, I did see an expiration date that I had not noticed. Now they have vanished from my email, I'm assuming because I entered them into the PROMO section during the checkout process but they were INVALID.
FOR REFERENCE THE 2 CARDS WERE #CE9G8TQE, #CE3TN8YX. If I could please be re-issued a refund, I would be so grateful! Thank you for any help you may offer in this situation. In the future, I will be more careful NOT to do any business with vendors other than the actual Wal-Mart store!

20

Nov 22, 2022 order Order# 2000104-9720174.
I placed this order and still have not received it as of December 6. I have now been told that I need to drive to Grand Forks ND to pick up my order. I live in Thief River Falls, MN. I am not driving over an hour away to get my order that was supposed to be delivered to my door. I have Fibromyalgia and it is very difficult for me to get out of the house. That's why I order from Walmart so it can be delivered to my home. I havee spent thousands of dollars with your company in the past year. You are about lose a very upset customer!!
I want his situation fixed IMMEDIATELY!! I don't care if its a Fed Ex problem or what the issue is .I purchased this from YOUR COMPANY and it is YOUR responsibility to get it delivered to my HOME ASAP!!

20

I ordered 3 items online for a pick up order. I was advised it was ready and when I checked in for the pick up area, nobody came out & I did not see one employee passing out items to every spot taken. after 1 hour I left an
set up Reserved time for Mon
(last day to pick up) .I also set up my daughter as a pick up person. She checked in for her “reserved time” and after 1 hr got the attn of yer employee. He looked up her/my order # and said THEY DO NOT have my order which is also what yer online site said 2x. Now 1.5 hrs has gone by with them not knowing what they were doing let alone delivering my paid products!! My daughter cancelled my order. Now yer site says I may not get a refund if my order had already been processed??? I want a refund of my money paid!! I will never do business again with this store. Also, the phones do not work so you CANNOT reach the Pick up Dept and yer regular line NO ONE answers the calls!! In 2 days I called 10x.

20

I live in Ellenton Florida. I went to the Walmart in Palmetto. I have never seen it look so bad I have lived in Florida for 20 years I wanted hair dye. They were upside down sideways, falling off the shelf and wrong brands at the wrong places employees standing around talking in the aisles I have never seen the store look so bad I went to Walgreens and bought what I needed

20

Friday the 25th I bought a battery for vehicle returned it for exchange on Tuesday the 29th. Had receipt but they would not exchange said had to get a refund but had to go on gift card. Even though I had receipt Y'all have no problem taking my cash but can't return it with the receipt come on now happened more than once.. sounds like false advertising to me moving back guaranteed with receipt

20

I have just been to your Walmart at 1375 Baseline Rd Ottawa and I have never experienced a dirtier store anywhere. Check out counters filthy, didn't want to put items for purchase on them, floors filthy disorder everywhere. Even the exterior huts that contain shopping carts were filled with garbage. This must be dealt with because one should not feel that they have to shower after visiting a Walmart.

20

I ordered an Allswell bed in a box allowed 24 hrs for “rise” laid on it for 30 min. To see if I liked it and it was not for me. Went on Walmart.com scheduled a return. Received a confirmation the mattress would be picked up on 11/21/22 between 12-4 pm. By Estes shipping. No one came or called. I initiated a chat on Walmart.com and was told that they were contacting the shipper now and they would call me. No called! I called customer service and they said that after contacting the shipper they were told I should have received a tracking number in an email!! Mind you I received a CONFIRMATION ON DATE AND TIME. I could not find an email from shipper so I checked my junk folder and it was there. Nowhere on my confirmation email does it state that I will need to check for an email from the Shipper! I had a confirmation # The shipper will call me to confirm. NO ONE CALLED ME AT ALL! I asked Walmart if they could come get the mattress tomorrow 11/22 and was told the shipper can’t come until next week and due to the fact that nothing was In writing about the shipper contacting me they would expedite my refund of $900. Due to the confusion and I was put on hold so the customer svc. person can get that signed off on by his mgr. he comes back on and tells me they can’t find the refund button on the order so they can’t do it but they can refund me 159.80?!?!? I thought they couldn’t do a refund I said and he couldn’t answer that?? Then I told them that I work next Wednesday and can’t take time off for the mattress pick up and they said maybe they can pick it up on MONDAY but they will call me Friday to see. I told them if they can’t come Monday, I will have to leave the mattress outside because I have to work! Again on hold, comes back and says shipper said it doesn’t matter if the mattress is left outside! Are you kidding me. !! I ask for a corporate # so I can complain and he said “we don’t have that information”!! I said you are Walmart customer service and you don’t have a corporate number? He said I could right a letter?? DO BETTER WALMART worst company experience ever!

20

I am tired of having to wait for an electric cart! The Newport TN Walmart does not have enough! This time of year it is worse. I am unable to walk in the store! I have turned around and left numerous times because there were no electric carts. Please get us more electric carts!!

20

I made a purchase on line on the Walmart web page for a TV that was on sale, the TV delivery was pusponed, they sent me a message and I had no problem with the delay, then all of a sudden the said sorry your order was caceled, item out of stock, (their fault, not mine) So I contacted them on line through a chat on their own web page, told them my problem and requested a rain check or a similar item for the same price, seems to me is the right thing to do. They offered me a $10 discount on my next purchased, I asked her (Lea) to please do the right thing and give me a rain check, she said it took 5 to 10 days to restock, I said fine with me, I can wait, she kept telling wait until the item is restock and reorder it, I told her it will be restocked at the regular price we both know it, just issue me a rain check, she told me once the item is availabe order it again and ask for the rain check you want, and then said by the way we will not send a copy of a transcript of this chat which I found strange because i did not ask for it, I got suspicious and screen shot the entire conversation. I need Walmart to do right by me and issue me a rain check. I was only allowed to down load 5 pages, not enough to sent the chat transcript.

20

I was screamed and yelled at by a Walmart pharmacy employee for no reason when I was picking up a prescription for another person.

20

Grocery order consisting of food stamp and debit purchases not refunded within 7 days. $207 dollars not refunded from non delivered grocery order dated 11/06/22, todays date 11/14/22. Most recently told there is no time frame for a refund.

20

I purchased multiple items and they tasted sour and i either want a refund or something in the place of them plz call me

20

I called pharmacy to findbout if a score ipts were transferred to there yet, man answers saying thank you for calling Walmart pharmacy can I help you,I said yes an asked if scripts were transferred yet he said mam we are closed for lunch.he talking to me very rude,so I asked why did you ask if you could help me,and I told my boyfriend he's talking rude and he must of heard me. I wait an call back same man answers saying he didn't have to talk to me and I needed to get them somewhere else because he said I was rude

20

On Nov. 7 2022 I purchased the PS4 game "Call of Duty Modern Warfare 2" from Walmart St. #01128 in Marksville La. Upon arrival at home and opening the sealed package I discovered a used scratched up movie "Waist Deep " was in the package instead of the game "Modern Warfare 2". I immediately returned to the store and was told by the salesperson that nothing could be done. I asked to speak to the manager and was told the manager would not speak to me because nothing could be done. I called the Walmart Customer Service line and was told to return to the electronics department and try to speak to the manager. I did this and again the manager refused to speak to me and I was informed by the salesperson that if I did not leave the store law enforcement would be called. I immediately left. I am an honest hardworking and law abiding citizen. I spend approximately $1500 dollars monthly at Walmart. This can be verified by my and my husband's debit card purchases and history. That doesn't include what we spend at Sam's Club. To be treated like this is unacceptable. I paid $69.99 for this item and was fraudulently misled. Please take the necessary action to remedy this situation or you will lose a long time dedicated customer. Thanking you in advance. Jill Bordelon

20

Regarding Walmart at Rte 3 Plattsburgh NY store in Consumer Square. 2 overnight supervisors who are VERY rude and VERY lazy, Sue and Jim. They yell at employees while they both play on their phones EVERY time I go in store. I heard both yell at employees (and I've been keeping notes on all my bad experiences with these two), such as "Get to work you stupid queer!", "If you moved you wouldnt be so fat!", "You cant have me fired. You must be stupid. Shut up and go clean that up!", "I dont care a customer shoved you. It's not my issue. Go back to work!", "I am not calling the cops because a customer grabbed your schlong. Get back to work or I will fire you for crying!", and many more phrases. Shame on you for allowing your supervisors to treat employees this way!

20

I've been trying to get a mattress picked up for a Walmart return for about two weeks. Order #2000103-41685472,
Linenspa Dreamer 12" Hybrid Mattress, Twin XL

I've dealt with four or more people in Walmart customer service in online chat and emails with no resolve! I've been told that Estes Freight Services would be picking it up three different times, then I was told that FedEx Freight would pick it up, then told that FedEx wouldn't be picking it up after I was given an incorrect FedEx Freight tracking number and no one has picked it up yet. I've received incorrect information and tracking numbers about Estes and FedEx picking it up! This is the tracking number I was given to schedule Estes picking it up #6092428 and it's incorrect. This is the tracking number I was given for FedEx Freight to pick it up #20221028LOU265134 and it too is incorrect! I received emails from Estes to schedule the pickup, but when I click on the link to enter the tracking number and my zip code it says that the error pulling up the information the tracking #6092428 that Walmart has provided isn't correct and it won't let me proceed with scheduling the pickup with Estes. I just spoke with another Walmart customer service representative today and received the same information about Estes picking up the item which will not work due to the fact I don't have the correct tracking information once again to give to Estes when trying to confirm pickup with them. This is the link I receive each time from Estes and when entering the tracking #6092428 that I receive from Walmart each time all I get is an error. Estes Forwarding Worldwide https://efwtrack.com/pickup-scheduling/ I've wasted a lot of time with multiple chats and emails and it's getting very frustrating that this still hasn't been resolved! The error is on your end with Walmart. Someone needs to get this resolved ASAP so a pickup can be scheduled and a refund issued back to my original payment method! I have hauled this mattress in and out of my home several times expecting it to be picked up so a refund can be issued back to my original payment in a timely manor and it's not an easy task for a 56 year old woman to carry a heavy mattress in and out of my home repeatedly time and time again!

Estes Forwarding Worldwide https://efwtrack.com/pickup-scheduling/
https://efwtrack.com/pickup-scheduling/?error_text=Error+pulling+up+ship....

20

The last 7 times I've done a Walmart grocery delivery order something has happened either late cancelled by the store or my order for yesterday never showed up and can't get any answers. I tried calling the store pickup number multiple times yesterday and no one answered. I just want my order that was paid for. I'm disabled and depend on grocery delivery and when things like this happens it's difficult for me. The store is Huntsville Alabama 35811 Winchester road

20

I have been trying to get a refund from .. Walmart from an online purchase. My receipt told be go to the local store. To process a refund. I went to store. Got a tracking number for returned merchandise. Ten business days went by no refund. I called the 1-800 number guy stated refund called. So another ten days go . I call 1-800 again. The young stated refund cancelled HOW!! So she starts the process AGAIN. IM VERY DISAPPOINTED

20

My complaint is with my order 4182225-939637 and the $104.25 I was charged for a Item that I was told was not being charged for

20

I work here at walmart at store 3626 in Winston salem the way some of the lead talk to people is unacceptable specially when I am grown too it’s sad when others feel intimidated to even speak to them they will never keep employees like that rush you to get stuff done and when it’s not how they want it they wanna criticize you instead of helping feels like nothing you do is never good enough I’ve been in management before and worked for walmart before in another state and never felt like this

20

i tried calling camden arkansas walmart all day....no answer..called benton office they tred calling camden walmart no answer... then tried next day same thing no answer...had wife call benton ...still no help........

20

I return a item with promo code and store gave me a # to call and it didn't work they are not going to issue me another promo code . It was $15. 00 I would like to get it back for my personal use . Send a new one to my email . Thank you.

20

While shopping at the Walmart grocery on First Ave Evansville, In. I purchase a bottle of Vodka from the locked liquor cabinet. Since the service associate took the bottle to the register I never saw it. My wife opened it without knowing it was citrus flavor. She didn't like it. Two days later I returned and purchased another bottle. I informed the associate what had occurred and she immediately responded with"We can't return liquor." I didn't ask to return anything. I was trying to point out the ridiculous things you have to do to purchase liquor from this location. She obviously didn't care. I won't be back and probably spend $100 tp $ 150 per week at this location. Never a manager available when you want one.

20

I ordered groceries online express delivery, to feed my 4 kids. I can not do that now nor get my money back. I have screen shots of it being shopped, on its way, then delivered. I did not get my groceries. Then I get a notification it was cancelled. How can it make it all the way here and then be cancelled. Now I might not get my money back or it could be up to ten days I can not wait 10 day to feed my children. Your lucky I already have formula for my infant and that wasn't on the order. Someone needs to contact me tonight and fix this so I can feed my family.

20

Hello I live in Fresno CA, I am writing to you because I have a issue with there not being no electric handicap carts in this store located on Blackstone and Ashlan in Fresno. Very hard to get around the store with mobility issues it's been several days and no handicap carts not even 1 I want to know why?

20

Probably I should file this complaint with Walmart Mexico, but I don't find any channel to do that. Maybe that's part of the problem.

Today I gave up on Walmart. I'm finished with Walmart.

Today I walked out of the store in Lago Real with a half filled cart left in the aisle. (I asked for a manager but none appear to be available.)

There was a line of 10-12 people in each cashier's line, 20 in the self service line. I got tired of waiting and no movement in the line.

But never mind that, I couldn't buy most of my products anyway because they were not on the shelves.

Not the One Touch medical product I need for my medical needs.
Not the California Boxed wine I always buy
Not the Rib-Eye steaks I prefer
Not any boxed Orange juice!

And no manager I could complain to.

In my history I thought I'd never shop at Walmart. The reputation was too bad. But after living abroad for 20 years I returned to North America, (Mexico) and Walmart was said to be the best store in town (actually the only store, we thought). We tried it and liked it, for 5 years, nice store, good selection, good prices. Then Walmart remodeled the store. The layout was worse, the selection was worse, the prices were worse, and the management was abysmal. We went elsewhere but occasionally tried Walmart again. It never improved. Today was the last straw.

I'm finished with Walmart

Fredrick Roswold

20

The Walmart at 5360 Dixie Hwy
Louisville Kentucky 40216 # 4524
This store has been recently remodeled. However I must state I am disappointed that it's all self service.
[ I do not work for Walmart ] I am elderly with back and hip problem's and it's very hard on me to use the self check out. They have 2 lanes but they don't open them. I'm so disappointed, in this move by Walmart. We customers are upset, that you don't even think of how hard it is for some of us to even go to the store.
Asli the parking lot is always dirty. And carts are hard to get. I just just had to say something. And you can see why you have a 1 star rating

20

I just absolutely RIDICULOUS to have 15 to 20 people waiting in the self checkout lines at both ends of the store and only have 2 regular checkouts open. I tried to complain to the manager but was told that they couldn't do anything about it and that this is the way corporate does it now. I for one intend to stop shopping at Walmart!! I would rather pay a few dollars more than deal with this. It will have to be an emergency before I ever step foot in a Walmart again!

20

Order # 2000102_62432806 Janet Fuller.. 2 hr delvery at 10.00 I am a 98.00 a year club member and I usually love the delivery service.i only got about 20 thing of a 76 order order a total of 305.00. I called the store and they said I was going to have to call customer service as there was nothing they could do for me as it seen to be the delivery service.. so I called the number I was given and on the phone for a hour and the said they would refund me what I did not get..and it would take 7 to ten business day for the refund to go threw..I am disabled and have blatter issues. I did not get what I needed (depends) and I was out of milk and other items..now since it's going to take 7 to 10 days for refund I am going to gave to do with out..and pay foe a 10.oo delivery...very disappointed and in shock that walmart was not more helpful...Janet Fuller

20

Complaint:
October 3rd, 2022

From: Ishton W. Morton
5483 Edger Drive
Cincinnati, Ohio 45239

On: Walmart Mega Chain Retailer
8451 Colerain Avenue
Cincinnati, Ohio 45239

On or about Thursday morning September 22nd, 2022 at approximately 10:30 A.M. I called Walmart Pharmacy with a prescription and asked for refill. A young lady answered the phone. I gave her the RX number. She said it would be ready about 12:30. However, I said to her I will pick-it-up on Saturday which would have been September 24th. On Saturday when I arrived to pick up the prescription I was told they were out of stock and I need to call back “someday next week”. I said, ok! What would be a good day? She inquired of the pharmacist for a date. The pharmacist responded. “About Wednesday” which would be September 28th. I said ok, and walked away. I did not call on Wednesday but I called on Thursday September 29th.

On or about Thursday morning September 29th, 2022 at approximately 10:30 A.M. I called Walmart Pharmacy to inquire about the prescription in question. I gave the RX number of the prescription the young lady answering the phone. After a brief pause she asked my name. I said to her, the prescription is not in my name, but rather the name that comes up when you enter the RX number. We went back and forth a little bit, then I said I will call back and I hang-up the phone and called back. For years I have been getting all of my prescriptions Walmart Pharmacy, but only seems to have problems with this particular young lady.

On Saturday October 1st, 2022 I to the Walmart Pharmacy in question to pick-up the medication in question. The young lady with I have spoken Thursday September 29th was tending cash register, she walked-away rolling her eyes and said something to the pharmacist whom came to my attention. By this time the young lady has relocated herself away from the counter. I tried to explain to the pharmacist the young lady’s action. The pharmacist exhibited an attitude as though she did not want to hear what I was saying. I said to her maybe I should something to Mike. The young lady responded and said “I do not care who you talk to. What can he do?” She was wearing a name tag but it was flipped over, thus her name was not visible. I asked the pharmacist for the name of the lady. She responded and said I will talked with her. My response, Ok! I still want to know her name. Meanwhile, came back to the front counter making her disparaging remarks. She shouted out to the pharmacist “he was talking crazy to me on the phone the other day. Explain to him what the protocol is”. I responded to the pharmacist and said she is not speaking truthful. Suddenly, pharmacist commence attacking me verbally, stating that I have a bad attitude. She added “I ALREADY TOLD YOU THAT I WILL TALK WITH HER” Her attitude then suggested that I should shut-up. Her action continued in a very dehumanizing manner. By this time she has completed the transaction and handed me the medication. In the process of giving the medication she “GET OUT OF HERE BEFORE I CALL SECURITY”. As she was handing the medication I grabbed it was walked away. She towards the phone saying and making gestures she was going to calling security.

My biggest fear in all of this I do not feel secured with her fill in my prescriptions. I have this phobia of her sabotaging medication. For years I’ve getting all of my medications from this Walmart Pharmacy.

If additional information is necessary please contact me at your earliest convenience.

Respectfully Submitted
Ishton W. Morton
5483 Edger Drive
Cincinnati, Ohio 45239
513-417-6837

20

I purchased a ring in April that was 14k white gold from jewelry counter and after wearing it for aprox 30 days it tarnished and turned my finger green.frantic I took to the jewelers where I was told it was only goldplated and the diamond s were also fake..I cried the whole way home because the ring was close to 300.00 and I had borrowed my mons Walmart card to make the purchase and still owe money to her.since then she misplaced the receipt.I thought no big deal becsuse it was in the case then carried by staff to the checkout.but they will not replace the fake ring for a real ring. It was a treat to buy something real then I need up being fake

20

I ordered items in the Walmart system has the whole order screwed up from what was delivered to what shows was delivered in I keep telling them but they refuse to refund me my money obviously no photo wa taken in I didn't I didn't sign shit ill take all these jail for forgery

20

This is the 3rd time i have purchased expired products. I miss read the expiration date on the label and open up a rancid product the next day. It is to far of a drive to return and I will no longer shop as often at your stores.

20

I have been waiting for 30 minutes to speak to a supervisor. The total chat time has been an hour. Just to get a refund for substitutions I didn't receive. When I picked up my order I was told they didn't have time to take the substitutions off at that time. So now I have wasted an hour of my time with incompetent customer service agents who don't listen.

20

I have been promised five times by Customer Care that I would receive a refund for my WALMART Membership+ account. My membership was deleted when your app. had to be reloaded to program in an updated email address and phone number.
I am not receiving any confirmations whenever my account is debited for membership fees. Also all of my purchases for this year were deleted on my WALMART account. I am yery upset and displeased with your Customer Care and I do NOT like to be lied to.
I was also billed for a bedspread that I didn't receive but was sent instead, a pantsuit. I mailed the pantsuit back at my expense of $12.95 and did not get remembered for the shipping.
Can you please do something to resolve these issues?
Thank you
Bonny Littlefield

\

20

I ordered from Walmart online for delivery and after over 24 hours I still have not revived my items. I have made multiple calls to Walmart's customer service number and to the superstore in Thornton itself and so far no food, no service, nothing. They did charge me though. Does that constitute theft? When someone takes your money and does not give you the merchandise in return? The order was placed on 9/16/22 at 4 pm to be delivered between 9-10 pm ( I had placed another order which I did receive). I has not come. I called Walmart customer services 2x and the Thornton store 5x, but they still have not delivered the items. Better yet, this isn't even the 1st or 3rd time this has happened - it's the 5th time they have done this (this is the longest time I have had to wait though). I guess they think they are so big it doesn't matter.

20

Called Wentzville store on 9/11/2022 @1:30 pm to speaker to Guest Desk/Customer Service. Why is there no direct line now?
At first no answer
Second attempt, someone picked up and said, uh huh?
I said hello? Then they hung up
I tried again and they never answered the phone. It rang for 2-3 minutes.
Horrible and unprofessional

20

Poor service at tire severe center.
Location Tucson Arizona. Speedway and Kolb Location.
I went in for a oil change, I had 4 cars ahead of me it took over 4 hours to get my car serviced.
After I paid I went home. Once home I noticed Greasy and oily Fingerprints and smudge marks All over the hood and fenders. Also fingerprint marks at the door handle. So I bought the car back to the store So that they could clean it up . They did not clean it up very well at all , pretty much just smeared it. I'll attach several pictures. Of after oil change and after they said they cleaned it.

Well it won't let me upload any pictures. Says there all to big. So where can I send them

20

I have been having nothing but trouble with this store I’ve been ordering from them since December I bought 12 home delivery service for Christmas for my friends and myself and I never get the right stuff the driver say they leave it at my door and they don’t and the store I talk to the guys name is Preston Price all of them are very rude I need to talk to somebody about being decent incorporation or something because you’re losing clients and you’re losing customers like crazy something needs to be done with this they say they leave them at my door I’m standing at my door They don’t and they brought them back to the store and nobody ever gets a hold of me to let me know is nothing but a mess I cannot believe Walmart actually was the one I picked instead of someone else like Safeway or Fred Meyers I spent thousands of dollars a month and I’m getting nothing in return I need somebody to get back to me on this ASAP Frances Wammack

20

Im Getting Very Tired Of The Customer Service People That Ive Been Comming Across Here At Ypur Walmart Store. I WAs Buying Something On Clearence And The Lady Was Telling Me I Was Wrong And That I Had Grab The Wrong One, I Replyd To This Women That No I Didnt Grab The Wrong One I Said To This Women Look I Know How To Read The Bar Codes Because I Use To Work In The Stores As Well In Customer Services For 25 Plus Years So I Know That I Grab the Right Item So Please Dont Try To Tell Me That Im Wrong . Mean While Here Comes The Line Backing Up, Now I Know She Didnt Like That And She Was Trying To Get Rid Of Me Although That Was Not Going To Happend, Im Getting Sick In Tired Of This Nosence, So Shes Know Thinking Shes All Cool By Telling Me Ill Let It Go This Time But Next Time I Wont. Please Now Excuse My Who Does She Think She Is Now Im Filing This Complaint And Expect For This Matter To Be Delt With . Im A Loyal Paying Customer Who Shops With Your Store About 2-4 Times A Week Either In Person Or Online. Now I Would Hate To Put A Bad Name Upon The Store Just For Someone A Worker Who Possible Want Not Trained Right To Deal In The CUSTOMER SERVICE DEPARTMENT Because If She Had Worker Where I Did For 25 Plus Years She Would Have gotten Bump Right Back Down The Latter That She Either Climb Or Someone Just Wrote Her Up The Latter . Walmart You Should Take A Second Look At Who Your Putting Out There To Represent Your Wonderful Great Store You Call WALMART Thank You Kindly

20

I ordered Hocus Pocus joggers and the tracking showed the item on the way. What I received was not my order but a random pair of black pajama bottoms. I went to start a return and get the "package them, label, them, and send them back. I do not work for them and it;s not my job to go to the effort so I gave what I got to a family member. All the automated text sais was sorry out of stock. They knew it was out of stock and led to believe that I was getting the right order.

20

Hello,

I purchased Yogurt from Walmart Dubuque and noticed that they sold expired Yogurt to me. The label shows it should have been sold by 18th Aug'2022, but it was sold even after 10 days of expiry on 28th Aug'22. Attaching the bill copy and the product with the barcode for your reference.

Last week I was sick with diarrhea and now I realise this could have been a possible reason for the Yogurt which I got earlier.

When I checked with the customer service team at the store, they were mentioning that "It is the customer's responsibility to check if the product is expired before buying and that they are short of manpower to check all these". I seriously did not expect this kind of reply from Walmart which takes customers' health into stake.

Please let me know how to file a complaint against this. These things have to be taken seriously in future.

20

On the evening of Sunday, August 28th, I was shopping at Wal-Mart in the City of Industry, and at the end of the day, I was going to buy a lottery ticket. I put ten dollars in the machine, but the machine didn't work. I waited for a long time, and the manager came and told me Can't return the money to me, I said the machine is broken, why did you put it here, his attitude is very rude, his speech is ugly, he said he doesn't care, it doesn't look like a manager at all, maybe it's because we are Asian, Bad experience, sad but true

20

TERRIBLE - AWFUL -MISERABLE AND ALLll PHONE NUMBERS REACH PAKISTAN NOT USA!!!!!! THIS IS THE SECOND (2nd) TIME FOR AN

ELDERLY FEMALE IN HER 80's WITH THE BILL FOR $60+ DOLLARS STILL PENDING !11 NO - NO- NO ANSWERS OR RESPONSE

20

I had placed a delivery order to be delivered between 7 and 8 PM on Monday, August 22. By 830 my order has not arrived I called and spoke with a customer service representative who told me that the order is still being processed and it’s on its way and if I did not receive a call back in a half an hour. I did not get the name of the gentleman I first spoke with. By 930 my order still did not arrive I called again and got another representative on the phone who was to say the least disrespectful and his attitude and also lied to me outright. He told me that he put me on hold and when he got back he told me he contacted the store and my order was just left the store. In the meantime, I knew immediately it was a lie because he didn’t even have enough intelligence to wait a designated time to dial the number even if it was on a direct dial button before he got back to me. I also did not get his name. Call number three after 10 PM I spoke with Cesar and he gave me the exact same information and offered a refund if I wanted it. At this time I absolutely knew I was not going to get my delivery and requested a refund and I was told it’s going to happen in five days. Why should I wait five days when I never got my order I do not have the money to wait for you to decide that you’re going to refund me for something that I never received. This is so disrespectful. I am a 72 year old female living alone, I’ve been in an accident and in the ER on Friday and decided that I needed some things delivered today. If I was told initially that I was never going to get the order I would have been able to order things from another store. At this point I feel like I’d never walk into another Walmart again, and planning on trying to cancel my Walmart credit card and post a very negative review on Facebook. I was also told that the only address that they have for Walmart corporate is 850 Cherry Avenue in San Bruno California. I also looked up the information online and there are very many more numbers which they say they do not have to give me. I am so so disappointed. Your customer service team should be reprimanded or fired at least the second person that I spoke to who out right lied. There is no excuse for that. My order number was 2000101– 56483170.
Please take away the first star on my experience because you get absolutely no stores at all for any part of this whole entire episode as far as I’m concerned.
Deborah Cosgrove
10615 Bedlington Rd., Charlotte, NC 28278
704-491-8525.

20

I purchased a item online and received confirmation of that purchase, attached to that confirmation was a notice of cancellation.when I looked at why it was cancelled the reason was unusual activity .yet the card and address I use has been used before ,this made no sense to me so I called customer service and they said it was your computer that did this. That I would have to go back online and reorder the item , because they could not fix it form me. That is POOR CUSTOMER SERVICE Not to mention it shortened the mailing info from ( Chris Banks at All Pets Club ) to ( Chris Club ) that is WRONG!!!!
In closing I will not reorder that 787.00 item from you but will get it from someone else.
P.S. I will be shopping elsewhere from now on.
Since you don't want my money .

20

Can sameone call me I need help about Walmart they are not paying me for my test and I got in trouble to go in on my day off and never apply for the Walmart in Covina 2292 in Covina I applyed for the one in Baldwin park ca contact me at thank you

20

When we fuel up there is never any windshield washing fluid and/or materials to clean the windows. When there was fluid it was so nasty that using it was not an option.

20

i CONTACTED THE CUSTOMER SERVICE FOR MY REFUND. I ONLY RECEIVED REFUND FOR 1 DRESS AND THERE IS NO REFUND FOR THE OTHER 2 DRESSES. THE AGENT I CONTACTED NAME ARAMIS WAS DISRESPECTFUL AND IMPLIED I WAS LYING. PLEASE SEE THE DOCUMENT.

Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.

11:29 PM

How can we help?

11:29 PM

Walmart bot said
My order
My order

Return or Refund
Return or Refund

Billing or charges
Billing or charges

Something else
Something else

You said
Return or Refund
11:29 PM

Walmart bot said
Okay. What do you need help with?

11:29 PM

You said
Refund status
11:30 PM

No problem! Select from your orders below.

11:30 PM

Walmart bot said
Wed, Jul 27, 2022 order

$71.34

Shipping

Returned

3 items

undefined
undefined
undefined

Shipping

Returned

1 item

undefined

Shipping

Returned

1 item

undefined

Select order
You said
Jul 27, 2022 - order number 200010083534670
11:30 PM

Wed, Jul 27, 2022 order

$71.34

Shipping

Returned

3 items

undefined
undefined
undefined

Shipping

Returned

1 item

undefined

Shipping

Returned

1 item

undefined

We issued a refund of $5.49 on Jul 28 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

There’s no need to send the items back to us.

11:30 PM

We issued a refund of $24.30 on Aug 10 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

We’ve received your items at the return center.

11:30 PM

We issued a refund of $41.55 on Aug 10 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

We’ve received your items at the return center.

11:30 PM

Walmart bot said
Is there anything else I can help with?

11:30 PM

You said
Something else
11:30 PM

Walmart bot said
I can connect you with an associate. How should we contact you?

11:30 PM

You said
Start chat (1 min wait)
11:30 PM

You’ll be connected to an agent shortly. Please remain on the page while we transfer you.

11:30 PM

Good news! Our agent Salahuddin has joined the conversation.

11:30 PM

S
Agent said
Hello Bushra, thank you for contacting Walmart Customer Support. This is Salah, I’ll be assisting you today.

11:30 PM

You said
Hi, I have contacted the seller more than twice and still didnt received any reply. I was told that if i dont get response or refund over 48hrs, i can contact you guys again
11:32 PM

I apologize for that, Please allow me few moments so I can check the details.

11:32 PM

S
Agent said
Lumento Beach Sun Dress for Womens Casual V Neck Loose Long Dress Tie Dye Flowy Pleated Dress Summer Holiday Maxi Dress, Actual Color: White, Clothing Size: S

11:32 PM

You said
i only received refund email for 1 dress
11:32 PM

You said
yes
11:32 PM

You said
correct
11:32 PM

Thank you for confirming me the item.

11:33 PM

S
Agent said
As mentioned with seller you have returned all three but you only received the refund for one ?

11:33 PM

You said
yes correct
11:34 PM

S
Agent said
Bushra, Did you received the refund of $24.30 ?

11:34 PM

You said
yes, thats for the electric shaver
11:34 PM

We have a chat team dedicated to help with this type of issue. Can you hold for just a moment while I get your chat transferred to a specialist

11:34 PM

W
Agent said
One second while we transfer you — someone will be with you shortly.

11:34 PM

You said
sure
11:35 PM

Good news! Our agent ARAMIS has joined the conversation.

11:35 PM

A
Agent said
Hello! My name is aramis. Thank you for chatting with us today. Can you please verify your first and last name as well as the full billing address?

11:35 PM

You said
Hi, Bushra Hasan, 6363 Christie Ave Apt 1005 Emmeryville 94608
11:35 PM

A
Agent said
Thank you for that information. How may I assist you ?

11:37 PM

You said
I have contacted the seller more than twice and still didnt received any reply. I was told that if i dont get response or refund over 48hrs, i can contact you guys again

11:37 PM

You said
it's for the 3 dresses
11:37 PM

You said
i only received refund email for one of the dress
11:37 PM

You said
and there is no refund for 2 dress
11:38 PM

A
Agent said
Thank you for that information. Please wait 1-2 minutes while I research this matter for you.

11:38 PM

You said
sure
11:38 PM

A
Agent said
After review, I see that it hasn’t been 48 hours for the seller to respond just yet. Please allow until 8pm on today for any responses to be made. If you haven’t received it within 48 hours, please contact us back. I apologize for the inconvenience this caused. Can I help you with anything else?

11:40 PM

You said
i contacted twice
11:41 PM

You said
during the weekend and on monday as well
11:41 PM

You said
how come its not been 48hrs yet
11:42 PM

A
Agent said
I show the seller was contacted on 8/15/2022 at 8pm.

11:43 PM

You said
yeah it was yesterrday
11:43 PM

You said
and also in saturday as well
11:43 PM

You said
Dear Bushra Hasan,

We've contacted Joybuy Express on your behalf for the order below. Someone from their team will contact you within 48 hours.

Customer Order Number: 200010083534670
Reason for Contact: Refund Not Received
Item name/number: Lumento Beach Sun Dress for Womens Casual V Neck Loose Long Dress Tie Dye Flowy Pleated Dress Summer Holiday Maxi Dress, Actual Color: Yellow, Clothing Size: S/858086175

Thank you,
11:43 PM

You said

Sun, Aug 14, 2:52 PM (2 days ago)

11:44 PM

You said
Walmart contacted Joybuy Express: Track Order, 200010083534670

11:44 PM

You said
i have my records too
11:44 PM

You said
dont try to imply that i am lying
11:44 PM

You said
so think twice before you say something
11:45 PM

A
Agent said
I have submitted a ticket over to billing to have a refund issued if possible. Please monitor the email on file for further updated information. I apologize for the inconvenience this caused. Can I help you with anything else?

11:45 PM

You said
what do you mean by if possible
11:45 PM

You said
yes absoluetlty u cna help me with this
11:46 PM

You said
i am just frustrated
11:46 PM

You said
you guys saying diffferent things since saturday
11:46 PM

You said
i want a proper email
11:46 PM

A
Agent said
If a refund is eligible in your case a refund will be issued. If the decision is made to not refund then you would need to speak to your financial institution for further assistance.

11:47 PM

You said
are you kidding me
11:47 PM

You said
i returned the item within deadline
11:47 PM

You said
trasfer me to your manager
11:47 PM

A
Agent said
You can always call in if this is still not understood. If you’d like I can provide you with the customer service number.

11:47 PM

You said
no
11:47 PM

You said
you are gonna solve it
11:47 PM

A
Agent said
I am the Highest point of contact you will reach in this chat. If you’d like you could call our Customer Relations number at 1-800-925-6278\

11:47 PM

You said
i got enitre night
11:47 PM

A
Agent said
Can I help you with anything else today?

11:48 PM

You said
yes
11:48 PM

You said
you can
11:48 PM

You said
refund email
11:48 PM

You said
dont bullshit
11:48 PM

It’s been a pleasure helping you. I’m going to disconnect now. You may receive a brief email survey regarding your experience with me after you close this chat, and I’d appreciate your feedback. Thank you for contacting Walmart.com and have a great day!

11:48 PM

W
Agent said
Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.

20

I went to customer service to do a return on toys, the woman refused me and tried telling me that you no longer do returns without receipts, when I had called ahead of time and they said I could.
I am really aggravated over this cause the woman was very rude and made it seem like she just didn’t want to do a return.

20

I did a pick up order at the Walmart store in griffin GA, my pickup time was 10 to 11 a.m at exact 10 a.m I got a delayed message at exactly 10 minutes later I received a message saying my order is ready for pickup I checked in still no one brought my order I got the guys attention outside they kept telling me it was coming no one brought me anything my husband even went on the inside still I was over looked many cars came got their orders in like 10 minutes I am totally upset at this time I sat their from 10 to 12 being ignored if I don't hear from you guys after this complaint I'm going to the news on television because this don't make no sense

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