Contact Walmart Corporate

I order many times from Walmart for food delivery. Im handicapped and can’t shop so I pay my membership to have it delivered your delivery is horrible I ordered yesterday and the delivery guy came and brought me only 2 items I ordered but was giving me someone else’s order I told him no that’s not my order we’re is the rest of my order he said I don’t have it so I chat with someone who definitely couldn’t help me so someone from customer service called me back and kept saying they can’t help cause the driver who couldn’t speak English didn’t put delivered it’s still on attempt my issue is get people in customer service who can really help cause I feel I pay Walmart to raise my blood pressure and anxiety. No one at Walmart helps plus delivering other people food good thing I wait outside for my order otherwise they would drop off stuff that’s not mine you must loose a lot of money. Please call me

I had been using walmart grocery delivery service for over a year. I began to be missing items from deliveries and it is difficult to report missing items at once. on 10/17/2023 I had 6 items missing from a 16 items grocery home delivery. This was it for me so I did something about it. I found the main store number of the Houston East Frwy local walmart. I had to really argue with the person who answer the main number to get connected to the manager of the online grocery delivery service. Finally I got to speak to the manager who said she had been at walmart about one year to date. We had a very long conversation and me being an auditor I asked her questions about quality control over the order filling and delivery system. She said she had no written instructions of how to practice quality control over her system she was responsible for and that she was aware that many customers had missing items from their orders. We discussed the cause could be employee theft and/or theft from Spark delivery service drivers. I asked whether there was security practices in place at her store to guard against employee theft and whether she took it upon herself to check on the Spark drivers. She said no and that there was no security at her walmart. I told her that I was going to write a letter to the CEO or walmart and recommend some that the online grocery delivery system be audited and that the corporate auditors should come up with some recommendations for improvement. This is because "shrinkage" is really hurting walmart's bottom line however at present they are content to write it off a "business expense" and will not make changes to security or quality control especially in the new online grocery delivery service that has not been operational except for just a few years due to covid. I now really question whether or not I will continue to use walmart online grocery delivery service and the worst thing for their bottom line is going to be losing many dissatisfied customers.

IT SI NOT SO MUNCH A COMPLAIN BUT THE WAY THEY HAVE ORDERS CATAGORIES BECAUSE I HAVE ORDER CAT LITTER AND CAN OF DOG FOOD IT SAY IT COULD NOT BE SHIP GROCERIES WHERE I LIVE WHAT I WOULD LIKE TO KNOW THE PERSON THAT INPUT THE LIST HAS EVER EATEN CAT LITTER AND DOD FOOD BECAUSE AS FAR AS I AM CONCERN I NEVER HEAR ANYBODY EATING CAT LITTER AND DOG FOOD SO WHAT IS IT DOING IN GROCERY LIST ? WAS NOT ABLE TO HAVE IT SHIP

I purchased a phone card they voited it out because the card wouldn't work then the girl working customer service sent my daughter to get another one then tells me i cant do anything
i can't exchange it i said your not exchanging it you voided it out she wouldn't help me at all she was very rude it was basically my problem when she screwed it up to begin with I'm just asking for help she shouldn't be working there if she's not gonna work

Walmart is still charging me for some tires that I never received. Online my order is stating that I picked them up. I don’t even have the means to pick up four tires in my car. I came in for installation which did not happen because they were the wrong size. The order number is 2000110-71231489.

The vandalia Illinois pharmacy has got to be the worst for costumer service In the country I'm a 70 year old male have had a stroke can't hardly walk am handicapped spent almost an hour on the phone yesterday trying to talk to someone about a prescription ordered on the 5th of this month they said they would send a text when ready today is the 14 still nothing no it's not on my porch or in the front byard as the last one was I will never be so glad when November gets here so I can change my insurance back to Cains pharmacy at least they have a drive up window I can use this is the fourth time this pharmacy as lety prescription run out I have had it with Walmart pharmacy

I ordered Business Deposit slips and received them on Monday. The problem is they were left outside of my Business, which I am closed on Mondays. Thanks goodness noone took them and got my account number off of them! The email said it did not require a signature....
Why not???? When I was sent a picture of them being delivered I had to travel 20 miles to get them being as though it was my day off I was home...... I was not real happy. Attached is the email where is says "no signature required"

My personal property of bike saddle and seatpost was stolen from inside Walmart store#03235 at 1425 NE 163rd street North Miami Beach FL 33162 on August 22 between 5.15pm and 7.30pm. I informed customer service and police and have a report card.No one from Walmart or police would view store cameras inside from 5.15 to 7.30 to see has stolen my property from inside store.I was standing at watch counter at 5.15to buy watch for hour and then went to milk and canned food section and paid at TV section at 7.26 I was wearing red top and yellow vest and blue pants and bag.I called store 305-949-5881 and was disconnected and i called 800-925-6278 more than 10 times and was disconnected after 30 mins each call i an very unhappy and i want answers and store credit to purchase another bike saddle and seatpost costing $65 on walmart.com thank you Bruce Chennell

i purchased a phone through the t mobile representative at store #03383 in amarillo, texas. i gave representative my soc sec #, my drivers license and my date of birth. i went back to the above same store to upgrade the phone and was told by the t mobile representative that they couldnt process my order. i received in the mail a letter from walmart entitled: ECOA adverse action and it had the reason why the t mobile rep couldnt process the order:
UNABLE TO VERIFY IDENTITY
It also had an order number, 329312636544583. It has as well a letter code, AAIPC
I called the number in the letter numerous times (8667954583), they could only help by escalating the issue each time I called.
I called the escation team and they didnt seem to know what i was taking about, and said they could only help if it was an online putchase. I called 800 331 0085, a guy put me on hold and then transferred me to t mobile.
i simply request help getting the UNABLE TO VERIFY IDENTITY out of my file and resolved.
THANK YOU.

your manager that works in the office has an attitude. i ordered donuts online had them delivered and when they arrived on my steps there were several flies in my donut box so the gentleman that does online orders told me i could return them to the store and get a gift card and get a new box and make sure i get the gift card since i drove up to walmart to get the new box and when i told her what i was told she got smart i go there all the time. i live at 801 three bridges estate circle jacksonville

Don’t join Walmart.com membership. Not worth it, they kept on canceling my orders 6X in a row, then called customer service, their customers support is rude very rude and he didn’t want to hear me out and talked over me and he didn’t want me to talk to his manager and just hang up on me.

Accused of not paying for all my items at the register. When I was through I was told I could not leave. I said excuse me? What's wrong? The store employee said that I didn't pay for two items! I said that I paid for all my items! I then asked her just what do you think I missed? She said the root beer and Doritos and I immediately showed her the register ticket with the root beer and Doritos on it. She didn't apologize to me. Just said oh well I guess I missed it. I have never knowingly stolen anything and I was very surprised and embarrassed about the situation and the way it was handled by the employee in front of other people waiting to check out

Ordered an item that was said to be received in three days on July 22. Still has not arrived and nobody responds to emails.

Please don't shop at Walmart.com anymore

I have a shopping account at Walmart.com for more than 20 years and buy items very often with large amounts of money, but today I received an email from Walmart.com saying I violated the return policy??? I have never returned a Walmart.com online purchase in over 20 years. A few months ago I bought a manual lawn mower for about $175 but never received the item, I have received the tracking of my parcel but it was delivered to an address other than my home with pictures. Snapshot of the delivery company in it.

I called Walmart.com to report the package was not received because the shipping address is not my home and asked for a refund, and the person who answered the phone that day said I wasn't alone. so because the shipper is fake (SCAM) should refund the full amount to me.

But today I received an email from Walmart.com and contacted by phone for almost 2 hours including talking to the manager who said I am not allowed to do so, If I buy something and do not receive it, I have no right to complain. or what, stealing? The staff and the manager hung up my phone many times saying they couldn't solve it for me because of my violation to ask for my money back, which is ridiculous.

They said they won't let me re-do the account if I send it to my home address and it's okay to go to the store to buy it. End of opinions.

I was visiting my local Walmart looking for a wall calendar. I pulled an employee to ask her where the calendars are. The setup recently changed so where I thought the calendars would be was actually the fabric/craft section. She was very friendly and easy to talk to. She shared with me that she works overnight stock, but she was willing to show me where the calendars are. There were two guys who walked past us and kept staring. I asked her if they were her supervisors to which she nodded. One of them looked at the employee and said, "What time is it" and looked at his watch. I was appalled that her supervisor would speak to her in that tone of voice. It was rude and degrading. I told her I wouldn't keep her much longer, but to guide me to where the hygiene section was. Right before I walked away I heard a loud and rude male voice yell "The garden section is that way" and turned around to see her supervisor, "Shane" pointing her in another direction. This interaction happened within 13 minutes and it made me feel apologetic to the young lady and very frustrated and disappointed with the management at this Walmart in Denison, TX. This "supervisor" was lacking respect not only towards me but mainly towards this lovely employee. This is the first time in all the years I've been coming to my local Walmart that such an event has occurred. I can only imagine how the other employees are treated at this location.

Fedex and Walmart are horrible irresponsible delivery companies!

I have had UPS,Fedex and USPS deliver my packages to the wrong address,and even UPS and Fedex say they can't deliver my items because they were damaged in transit,and I have had damaged broken,ripped open packages delivered from Fedex! Months ago Ebay and Target kept saying on their sites that my order was delivered,but there was *nothing* outside my front or back door apartment building.I told them that I was telling them the truth and about a week later a maintenance man knocked on my door and said he had two packages for me that were delivered to the wrong building next door!

Walmart,Fedex,and Amazon.com delivery drivers have also delivered my items to the wrong building and took a picture of a blank wall of my out side apartment building so you can't even see what the if it's the wrong building #! A Walmart delivery person even took a picture of the wrong apartment on the first floor,and delivered my package there and I live on the third floor! Then someone left my package outside my apartment door many days later and thankfully I did get refunds sometimes .

I have complained to all of these stores and delivery carriers about this too. On Pissed Consumer,Hissing Kitty,Site Jabber,and Trust Pilot,UPS,Fedex,and USPS have only 1 star ratings, and 1000's of customer complaints,USPS got a 2 on a few of them.

Sometimes a nice neighbor or maybe another deliver person with these services leaves my package outside my apartment door many days or even about a week after I never received it when the carriers and stores I bought the items from said they were delivered.

Just the last 3 days Fedex kept saying 3 days in a row that they were going to deliver my package, a $0 dress from Walmart.com from about 10 in the morning until around three in the afternoon, then that changed and they claimed by the end of the day, this is now three days in a row they changed it to delayed and Pending! I even spoke with a Fedex customer service agent on Saturday the second day and he claimed they had too many packages the day before but he reassured me that I my package would be delivered by the end of the day, but I never got it on Sunday either! And now the item is out of stock too.On July 31, I finally got the dress.

And now the item is out of stock too a Walmart representative said he was giving me refunds for this and another recent order of 6 items that they claimed were delivered to me about a week ago but I never received them and the picture the delivery guy took you couldn't even see what building it was and there was no package visible in the picture and I called and told this to a Walmart customer service representative and he said yeah you can't see what building number it is and there is no package in the picture either.

This customer service agent was nice and said they often have complained about these Fedex drivers not doing their jobs right, I told I have too including complaing to Walmart,and he said but why would items from the store be delayed like this? And then he said that many times they don't have delivery drivers show up to do their job, I said yeah they don't have enough good help. He claimed he gave me a refund for both missing orders but when my items were refunded, it always showed this on Walmart's site where my orders are.

Another customer service agent I spoke to about this a few days later offered to give me a discount promocode but I said no because I was falsely accused in the past of often trying to get compensation and promocodes when I didn't ask for them I only spoke up about the bad service experiences I had, and most of the time they offered a justified refund. This customer service agent said that I could wait until August 1 for my order to be delivered, so I said ok, their website days later still says delayed order.

Well on July 31,I ordered 3 packages of sugar free cookies and 2 minutes later the site said my items were canceled falsely accusing me after carefully reviewing my account of a series of return violations and also said while future orders from this account will also be canceled I'm always welcome to shop in store. I haven't been vaccinated for Covid yet, and I haven't been in a public place since March 2020,I also have a bad painful permanent lower back condition too so I can't carry or lift heavy bags or bend over. This is the second time Walmart wrongly unjustly flagged my account falsely accusing me of often asking for promocodes and compensation many months ago, a very nice customer service agent said they shouldn't have flagged your account and shouldn't have told you that, and he said he can see that I have been a good customer and have given them 1000's of dollars worth of business for over two years.

Even when I didn't receive an item or two, I was always honest and told customer service that I received all of the other items in the order, I even called them and told them to charge me if after many days I didn't receive an item,and then sometimes eventually got it, there were times when they delivered it to the wrong address but then either another delivery person or a kind neighbor put it outside my third floor apartment door. I have had items not only missing in my Walmart grocery orders,but wrong items I never even ordered in the delivery order! I have to wait until August 2 for the Walmart customer Account review department's response about this very unfair situation.

I purchased a car battery online on 7/28/2023, picked it up at curbside a 8am on 7/30/2023. Walked it over to Auto Center and they noticed the battery the store gave me was a little older than what they had in stock, so they offered to exchange it for me. They were unable to return the battery I picked up just 20 minutes earlier and told me it needed time to "work its way through the system". I was assured by "Donna" in Customer Service that I would have no problems returning my first battery, but since my car was in the Auto Center repair bay, I decided to buy the identical battery from the Auto Center, and come back later to return the first battery. When the Auto Center attempted to install the battery, it did not fit (despite being selected by the online system and verified by the Auto Center mechanic). Now I owned two batteries that did not fit my car. The Auto Center returned the second battery, used it to pay for all of a better fitting and less expensive battery, and gave me around $40 cash for the difference. Later, after the better fitting battery was installed, I attempted to return the first battery; but, Donna in Customer Service said I had to call Walmart Online because she cannot return my initial curbside battery. I called Walmart.Com and they said my account had been deactivated for "return violations" and was told I could not return anything with a deactivated account. I was told that the account would not be activated and I was to "take it up with your bank". W-O-W

I placed an online order for delivery. Delivery was scheduled for 3-4 pm today, July 23. I was notified that the delivery was going to be delayed 2 hours. At 7:30 pm when the order was 3 1/2 hours late, I called customer service. The agent said that they were "looking for a driver to deliver my order". I also was given the option to cancel the order.

I canceled the order.

I was in your store I paid for my stuff let the guy at the door see my receipt that I paid for it and then he runs out of the store pushes me take my basket excuse me of not paying for it hurt my arm I don't understand because he had no right to catch my basket and push me out of the way after I paid for myself it was on the receipt that their problem what he's saying but I know that I was in the right and I want to sue for that person during that I got his name

I recently placed an online order on the evening of Friday July 14,2023 to be delivered to my son at the Jacksonville job Corp on Saturday morning july16,2023. The order I placed was over a $200 order with multiple items my son needed to fly out to his advanced training for the job Corp. The order was never delivered and after spending over four hours on the phone with customer service my order had to be canceled due to the Walmart located at 12100 Lem Turner Rd. Jacksonville, FL 32218 not being able to deliver my order. The customer service department associate I spoke to on the 16th at 11:30 am assured me she had fixed the problem and my order would be delivered at 1pm. She lied to me and after waiting 3 hours for the order to be delivered I again contacted customer service and spoke to a supervisor who guaranteed me the would have the order delivered by 8pm on the 16. He also lied to me as this never happened. I called customer service again four the 6th time that day and spoke to another supervisor who said his name was Jeffrey and I was informed the order could not be delivered and I would receive a refund on the order. My son needed several items on this order for him to be able to fly to his advanced training program. The order I placed 36 hours prior now has been cancelled and my son will not receive his items. I have had several issues with this Walmart and their delivery service. The same Walmart ruined my son's birthday in June due to their failure to deliver an order I had placed which contained items including a cake for his birthday. I will no longer be shopping at Walmart. The customer service department is a joke where the associates will blatantly lie to you and can't solve a simple delivery issue

I needed one tire for my truck was at wall mart it was soposed to be 189 plus mounting and balance I was tex on three occasions tire was at store after 3 try’s had to order again they called today sed my tire was there in the two hours waiting nobody told me that tire didn’t Mach I go to pay haven’t seen truck yet the price of tire went to 250 pluse minting balance it came to 285 dollars I complain didn’t do no good so I go out to truck getting ready to get in I glance at tire it didn’t look right they had put on a tire that didn’t look nothing like my other 3 tires right then I went back in side told manager what they where trying to do I guess he was in it to I was so mad by then I ask for my money back first thing come out of his mouth was we can’t give you money back finally they gave money back less 2 dollars but if Walmart needs it keep it one experience I won’t forget and also broke my center cap put in the floorboard of my truck never saying a word I’ll never buy a tire from Walmart again Bernard Slater

The manager for the on line pick up is already pretty rude and was really rude to me several times now and I haven’t done anything wrong. I deliver Walmart orders for 2 years now and I feel like he is trying to get anyone he feels like in trouble for one minor thing. It needs to stop and he brought to attention.

Walmart kept canceling food orders on purpose took my money for a membership and was not able to deliver food to my area automatically switching it to a Vallejo spot to pick up instead of delivery near me. I just got out the hospital with 300 stitches for my hysterectomy I’ve been sleeping on the floor they took money off my $500 gift card and they are not putting it back. They also took over $400 from my credit card ending in 7421 for a black couch which they had canceled. On purpose holding up the money. When we know they weren’t supposed to take the money till it was shipped. I spoke to the manager and right away. He said he stop the cancellation and it would still be sent. That is not the case I called back every day they have been giving me serious problems keeping my money not giving it back. We know they have it in the bank in the collecting interest on it. My financial institution told me the $400 for the couch was not put in my account yet And it is being held strictly by Walmart spoke to them every day they’re very rude. They are shrewd Ponzi scammers, but I need the money back today so I can purchase another couch to make it right they need to sit in the couch really and make up the difference their self now because they canceled it in the chat on the support system and calling back the manager every day for two days saying that it was not canceled and he stopped it and it would still be sent but that’s not the case . My email is. sandrabreschi27@gmail.com they are supposed to put a cancellation food order knowing that I could not go to Vallejo when I live here near hilltop Richmond California taking the money for membership and they had no openings to pick up their or deliver food but they kept taking the order and delivering it at and canceling it not being able to delivered or anything sending me all around different places Palo Alto, Vallejo, and I told him 50 times I cannot pick up the food. They still have not put the money on the gift card or my debit card. There is to order numbers one order number is , 200011110251100. The other order order number is for a black couch. 20001102228132733, or 2233. Sandra breschi 5104784319 these purchases were bought with half of my $500 gift card and the rest of my DirectExpress debit card 400 and something dollars was the difference for the black couch. This was not canceled by me you could see and check the records. I have called the manager and the store manager twice sent me an email saying he stopped the cancellation and it would be delivered but that was not the case and they giving me the runaround. They’re very rude they lie they hung up on me several times, and this was the Walmart on hilltop in Richmond California online orders. They are very terrible. Terrible customer service terrible terrible manager terrible everything missing out now on I missed out on all the Fourth of July sales and didn’t get the couch because we know they’re holding that money in the bank on interest trying to lie saying it’s my institution but it is not. I have had this bank account for 30 years and they never have lied. They have not been anything posted or anything close to being posted to that account , they’re not supposed to take any money unless something ships but they did only a half hour after it was ordered speaking to the chat and your support of the website which is really skanky they had canceled it and I was only asking a question automatically canceling it, and then holding my money like yeah really really really honest thieves right this is terrible and I’m gonna take this that copied all this I am sending it to every single person I could send it to because it’s wrong what they have done I don’t and I want conversation sleeping on the floor with 300 stitches in my stomach. Yeah because there’s a screwup canceling most of all everything food order after food order knowing that it wasn’t gonna be able to be picked up or delivered from the Richmond hilltop area because I live in San Pablo my address is2712 delcamino ave San Pablo Calif 94806 very terrible service

I went yo Walmart today to get a money order, after standing in line for 20 minutes I was told the machine was down. I suggested to the manager that maybe it s a good idea to put up a sign that states the money order machine is down. He said no because the customers will it off. REALLY!

Walmart store, location Indianapolis Indiana, Washington st branch. I am handicap, this store only has only 1 operating handicap cart out of 6, no lie !
And it has been this way for 7 months! I have to shop across the street at Kroger, because I need a handicap cart. The Money service center opens when they get ready, depending on when the only 1 trained employee feels like coming to work! Maybe it’s 9am or 11am, and sometimes she doesn’t even come in at all !
I believe the best results are to contact agencies for the handicap and stage a protest against this branch, because they simply do not care about the handicapped or the customers.
Maybe I should contact channel 11 Action news and see if they will investigate and broadcast their findings.

Good afternoon my name is Stacy Jordan filing a claim about I ordered to be delivered to my home I recently got released from a rehabilitation center, which I was hospitalized since 14 May and was put on a a Renal diet so I need to order certain kinds of food and I’m kind of tired explaining myself because I have multiple times. I spent a lot of time on hold with the customer service reps who kept on transfer me. They didn’t want to assist me. Yes, they did provide me promo codes but I still feel like I deserve more because it wasn’t from my end that they made a mistake. They need to take ownership for what they did and provide me with some pop eustachian I am going to attach these emails or text messages I mean so you can see for yourself

Place an order that the system said would be fulfilled the next day, Walmart system said the order was in stock. Shortly afterwards received a message that the order was delayed. Upon talking to a unhelpful customer service representative he said there was not enough stock just fill my order. Deceptive practice, Walmart took my money and did not deliver the merchandise as promised.

on day 3 of wwaiting for my grocery order to be delivered and keep getting stories about when and where it is

I'm 60 years old yet your carding me and making me give you my birthday this is not only going to slow down your store service it's also going to anger many many customers, including me.. you have a sign on the door that says they won't charge you unless you look under 40 you need to take that sign down and you need to really seriously consider changing the that policy to 40 and sticking with it instead of carding people 60 and 80 years old.. your managers being stupid doing that

I have CHF and I have diabetes. June the 8 around 3 or 4 o'clock I went to customer service store number 3279 for a chair to set, and Matthew, Michelle was so kind to tell me we don't have any chairs here. That when I ask them do you mind getting me a chair. Michelle from customer service said we are not going to do that. An manager came to the customer service and told Michael to get me a chair. That he did. I took pictures of the store, and Michelle contacted an coach who was very unladylike. Andrea she can stared to a very unladylike voice. It was at this moment I was fearful of my life. Though of Emmett Till. Yes I was unsure of what she may do. So I left the store. Please understand people like her could of done anything.

I ordered a Dyson Animal vacuum and received a Dyson UP13 Ball Multiple Floor Origin Vacuum EX-TV instead. All of the paperwork was changed and does not reflect the substitutiion. I am furious. I have never had anything like this occur before but it will effect my purchases in the future.

Why are the Aborigines getting taxed when we come into any Walmart store we are American Indians and the store is sitting on our land you all should be paying us for the hardship you have put us through not honoring the treaty of middle plantation and doing fraud on our land we should be able to walk in Walmart and use our tribal ids to get food free of charge but instead you all want to tax us in the treaty of middle plantation it says Indians are not tax so the only document that gave you all power to do that was the doctrine of discovery and that is gone now so the state has no power to tell us what we can't do and you all neither so you might as well start honoring us the american indians

On Monday May 22, 203 I schedule via your online service to have (4) new tire installed on my vehicle at 3pm. The service was scheduled and confirmed via you online system. I show up to the store 15 minutes early and was told there was not anyone there to services me. The technician called in sick and of the three other gentlemen there none were skilled in changing tires.

My frustration is why did the system not send me a cancellation or ask me to reschedule. The is a flawed system and I still did not get an apology; just "It happens". if you are going to use the system to schedule; please be proficient enough to have the system or a person call to cancel the service. I drove 25 miles on a bad tire with hopes of getting new tires.

VERY DISAPPOINTED

Brenda M. Lattimore
8327217274

Today I visited your Walmart Store #02962 in Pompano Beach, Fl to do some grocery shopping which I often do every week. Before shopping I attempted to exchange a can of Great Value pickled beets that I had purchased by mistake this past January. I wanted to exchange it for a can of non-pickled beets. I did not have a receipt but the store was able to pull up the purchase date by using the same credit card that I had used when I shopped in January. The clerk was not able to exchange my can of beets and she explained to me the store's policy. I then asked to speak to the manager and I then spoke with your manager Babbett and she was unable to help me and she also told me the store's policy that has been in effect since the pandemic. Apparently I can not exchange an item without a receipt and after the 90 window. She would allow me to exchange the beets for another exact can of beets but not for a can of non-pickled beets. There was nothing wrong with the can of beets and there was no reason why the can could not go back on the store shelf for another customer to purchase it. To not be able to exchange this can of beets makes absolutely no sense to me, does it to you?

I come from a background of being in the customer service field when I worked as a Flight Attendant for American Airlines before I retired 10 years ago after working for 37 years at American Airlines. I therefore know good customer service when I experience it and I also know when the customer service falls short which is the case that I experienced today at your Walmart store. I asked your manager Babbett to please override the cash register system by allowing me to exchange the can of beets. She explained to me that she was unable to override the system which astonished me. In my expert opinion Walmart would be better served by allowing a customer to exchange an unspoiled item or at least offer a store credit and in doing so would offer good will and excellent customer service. Therefore the customer remains happy and Walmart loses nothing and its a win, win situation for everybody involved and everyone is happy, quite simple. How easy is that?

I have been doing much of my grocery shopping at your store for years and I will probably continue to do so, however my experience at your store today left me with a sour taste in my mouth, no pun intended and it leaves me with some reservation. I hope that someone will reply to my complaint and I will be interested to know your response. Thank you.

Sincerely,

Bradford W Leete III

Rude customer management,no cashiers,poor customer service store in bainbrige ohio

Ordered two tires twice and both times only one arrived at the store. I use my car for work so I missed a week of work due to yall negligence. Here it is and I reorder trying to give yall a chance and the store once again only has one tire wtf. I am thinking about sueing for lost of wages and emotional distress because there was no updates literally had to waste gas to go to the store and check only for one to be there. Now I have to cancel the order and just buy them from Discount tire. Walmart is sorry and a terrible company.

To refill a prescription on your new system take longer and is very annoying now. Put back the old system it worked better. Thank you!!!!

My checking account was charged $50 May 8
2023 through a direct debit . I did not authorize this, I did not order anything from Walmart. I did not buy anything .
I want my $50 dollars back and I will never buy anything from Walmart again, I have been calling 4 days and talking to people who work for Walmart and they have not helped me with anything!!!!

Just when I thought Walmart customer service couldn't be worse, they prove me wrong. I had an issue with a $1500 delivery showing "1 piece" when I know for a fact it should have been two boxes. Walmart.com offered the typical scripted, might-as-well-be-AI responses that never answered my simple question regarding shipment facts. Believing that I was only getting half of an order, I contacted the third party shipper and the BBB. The shipping company wrote back on the next business day (after a weekend) to confirm that the two boxes were secured together as one "piece" on the pallet. Easy enough, problem resolved (and the delivery arrived as two boxes shrink-wrapped on one pallet, as stated by Estes Shipping). Fantastic!

Three days later, I started getting harassing messages from a Walmart CS employee named Barbara, claiming to be management. She repeatedly told be I was wrong about the two boxes in a belittling and confrontational tone. She intentionally called me by the wrong name and gender multiple times, even after being corrected. She has still been sending me petty emails in spite of my "cease contact" request. That awful employee created an issue out of nothing. There is no place to complain about these unprofessional harpies because there is no accountability or quality control within the Walmart Corporation. In fact, "Barbara" implies that she's a trainer.

This is just an FYI to note the companies to avoid. Walmart has reasonable prices and convenient locations, but it just isn't worth having to deal with their customer disservice.

I purchased some camping gear online for 171.00 I paid 10$ for express delivery from Walmart my order was supposed to arrive by 530 pm so I work through the week I don't spend much time with my children so I promised them to go camping on Cinco de mayo they were very excited until my order never showing up I called customer service and they said they cancelled my order due to suspicious activity which was a lie because I ordered the previous day and I had no problems so I couldn't go on my camping trip so I had to tell my children the bad news this is the second time Walmart has done this to our family the first time they brought ice cream and the fruit punch for my daughters 7 th bday but forgot the cake and I had a house full of children waiting to sing happy bday to my daughter without a cake who does that? So I had to reorder from a different store because they were out of stock and didn't even have the decency to email me or call me or text me and I would like to be compensated for these incidents this is just bad customer experiences that they have caused me and they won't even agree to accommodate me for any inconvenience that this caused me!

My name is James Dennis and I’m trying to stay calm and provide you with this grievance and hopefully immediate action. About 7 weeks ago I arrived at the Auto & Tires services at the 6727 Raleigh Lagrange Road, Memphis, TN 38134 for a repair of a slow leak in my tire Which I had a warranty on. All the Tires on my 2018 Nissan Sentra were bought and installed there since 2019. Besides the long wait I was told by the certified mechanic that my wheel sensor was inadvertently knocked off and they would order one and replace it. This is why they could not reset the error icon on my dashboard without the part. Stephen Edwards gave me his phone number so about 8 days later I texted him and he replied ( yeah Mr. James I’ll let them know when you are on the way. I replied Saturday 7AM. April 9th. ) I arrive that morning with at which point worrying about the integrity of the back tires I asked them to install two new tires and rotate them for this upcoming trip on Mother’s Day. By now Stephen had moved out of State. Now they only had unskilled or non-certified workers that had no idea how to Reset the sensor if it had arrived. Which it didn’t. I talked to the Service manager for the Tire center which she replied that I have no record of an order for the sensor. Since Steepen was gone and after collaboration with her employees, she agreed to fill out a claim after I went to AutoZone to get a receipt showing the cost of the item. She gave me the money and I went and purchased the part. The installation was set up for that Saturday and the tech installed the part but as he said did not know how to reset the sensor. Let me catch my breath. Why would you install a sensor if you cannot correct the error. I went home dejected and because I have faith like patience went back to the store Monday the following week and talked to the store manager who I have brushed by quite a few times, and he knew my dilemma. So, he sent me to a site that had the tool and the Certified mechanic to complete the task. I felt relieved that finally justification was on the horizon. However, after arriving there showing where the sensor was installed was not in his system. So, I told him I’ll go back and ask the tech which tire. Once I arrived there, he replied I can’t remember. It was only 2 days ago. It seems in this story line no one want’s to be accountable.

Now enter the certified tech at the Germantown/Stage Road store who after checking all the tires he conveys to me that two of the sensors on the passenger side are offline and there was nothing he could do. I asked him for a written explanation, yet he explained have them call Ladarius. Now my frustrations levels are peaking. Now he is telling me 2 more sensors are out probably from the two new tires purchased. I go back to the Raleigh store to speak to the store manager and the service manager.. They both are overwhelmed and lets me know to come back Saturday at 7am to get this resolved. I arrive promptly at 7am and meets the store manager on my way to the tires center. Also, he is talking with I found out the new Certified tech.. He finally got to me, and I rehashed the story which he replied He cannot authorize anything until his service mgr. arrive at 11AM. Still patient and calm I stop at the Firestone Tires to get a paper receipt of what it would cost to Fix the situation that the unskilled techs caused. Let me get my breath again.

Sometime after 11:30 we all get together to Figure out who has liability. I drove in with all my sensors working and after the techs fixing a flat and knocking the sensor off and the installation of two new tires, I’m the guilty party. This has become unbelievable. No accountability. We all huddled around my car with the tool Derrick had to check the wheel sensors and one of the back tires was flattening out. This was an insult to my peace. Which I explained to both if the sensors were installed that technology would have given me a warning. Which the tech replied don’t you walk around your car to check your tires. He may have been right yet at this age of high tech so that customer service dagger really infuriated me. Now I must wait in line to get my flat fixed which took 3 hours and the plan they came up to fix the situation was to order the two sensors and complete the repair as soon as they arrive, Sounds familiar? This was supposedly done on the 22nd. I texted Derrick Thursday April 27th they had not arrived. Which I replied maybe you should buy them from AutoZone
So, we can wrap this up this weekend. Sunday, I went by the store the service manager was not there and the certified tech was on lunch. I texted him and asked for a timetable. He replied this was not a time set delivery of the sensors.

I have Three documents in my attachments. $16 for fixing a flat for which and still do have a warranty on the tire. Truly unfair. A receipt for Firestone to repair the sensors and correct the error. I’m afraid to have them find something that also needs repair. The last document is from the dealership which always cost more ( and that price is for 1 sensor and $58 for labor per sensor ) but at this point thru all the aggravation I’ve been through and in case something else needs refining. It may be the best route to go. I was going to turn this over to the http://www.consumerfinance.gov/.. Hopefully, we can get this resolved ASAP.

I am a customer who loves Walmart and have spent quite a lot over the years. I would prefer to have one of the Motor agencies repair my vehicle. Yet being humble however if we can get this completed before Mother’s Day weekend that would give me much joy.

Thank you,
James Dennis

I will send the PDFs for pricing when you reply.

I get my Modafinil (controlled sub.) at Walmart. They are constantly out of stock, causing me to miss 2,3 sometimes 4 days, which causes me much discomfort and stress. They never offer to check other stores which might have it in stock. My last refill, they only filled 60 out of 90 tablets, and now they tell me they can't give me the rest until May 15 (it's now April 29!) These tablets are part of my prescription I picked up on April 25! So they had to order more, they've had 4 weekdays to do this, and STILL haven't gotten them in. If Walmart is going to be in the pharmacy business, they should learn how to do it right. Nobody's perfect, but I'm 1 person; if this happens this often to me, how many other people are getting this kind of mediocre treatment? People need their medication, and Walmart is dropping the ball big time.

My daughter took her car in for an oil change at Walmart here in Camden South Carolina. The auto service department did not change her oil correctly causing the oil to leak and spill over the engine of the car. We had to have the car towed to a mechanic, and was told her car needs a engine due to the oil spill

. Between the both of us. We have been holding on the Corporate phone line for 5 hours. I will be seeking legal action.

My 12 packs have all had 1 or 2 flat sodas in them. I bought 4 and each one had at least 1 flat can of soda

After seeing my car in the same location for right over an hour, I went to the service desk. She told me they had an issue and only one tire worker. My text message lied because my car wasn't in a bay, it was where he told me to park. I came to get all four tires rotated and my driver front tire repaired. Told him it was low and last time they said nothing wrong. Also told him I cannot wait until they get new lifts because I have been waiting months and I need them rotated because they never have been rotated and I was not going to be told that they are too bad to be rotated like they did my Pontiac. So when checking out, I inquired about my repair and he didn't do it but it was at 22 psi. So if he didn't hear me, why didn't he check since I have road hazard or why didn't he say something to me? I had to get to my grandkids and couldn't wait
over another hour for him to get to it!

I understand now why soon their will be no more humans in customer service my first visit to Walmart east lake was amazing and employee with above beyond to help I and my daughter but Thursday I my daughter and granddaughter I ask one employee where was the google cards located he just said they should be at the register which I told him they was not so he said go to electronics I get the the employee trys to tell me their up front again I tell him their not so he said their on one of these idles somewhere wow what happened to customer service showing you at least what you looking for I am 64 I work target stores the rack never have I done that no your store and where product is at least if you don't want to really help its said and no they where not young both at least in their 30 or 40 maybe older love the store

I have continued to be a Walmart customer through empty shelves and no cashiers, but my latest experience with an online order and return is the last straw.
To begin with, ordering the item was difficult. I couldn't remember my password and couldn't get a code texted to me due to incorrect information in profile. Called customer service and was told I couldn't change information in profile so must remember password (this makes no sense, people change addresses and phone numbers all the time). Finally given a code verbally.
After receiving items I decided to return them. Started a return online and chose the return by mail option. When label printed it was a FedEx Ground label. As I live 65 miles from nearest FedEx pick up station this was not convenient. Called customer service, was told to just take it to US Post Office, they would take deliver it. I did, they didn't. Called customer service, was told they would email me a new label, they couldn't get the email to work (although I immediately received survey questionaire by email) was told it would probably take a while to come through, it didn't . Called customer service, was told to take items to nearest Walmart store (again 65 miles from home) with order number and barcode captured from puchase history. When I tried to return items to store they scanned the bar code and said they couldn't take them. Called customer service, was told it had to be returned by FedEx because it was a third party purchase. Why couldn't I have been told this the first three times I called customer service?
I will not be shopping at Walmart in the future, I will go across the street (literally) to Target.
I realize that this will probably not be read by anyone and if it is, they won't care. I also realize that someone somewhere is probably calling me a "Karen" . If you employ inept, uncaring, and unprofessional people you can expect "Karenesk" behavior at some point.
Please do not send me a response stating that you are sorry for the inconvenience and you hope to retain my patronage, because obviously you're not and you don't.

Yeah I'm caught up right now about the Walmart on 33rd 01 Tower Road Aurora Colorado you have a loss whatever he is in there he's telling people certain people they can't shop in there no more that in a couple weeks he's going to turn into a we have to have a membership and it's 500 dollars a year for membership and if you don't leave because cops on you you need to do something with this jerk off he's lost prevention he says he used to be a ex cop my nephew ran him he was never a cop he was arrested for personally cop you need to do something with this idiot now before you guys get sued

Placed an online grocery order, pickup time was between 4-5pm. Received a text at 3:45pm saying my order is ready for pick-up. I got to the store at 3:50pm….. called the store to let them know I was here NO ANSWER. Called 8 times and still no answer. It’s is now 4:54 and I STILL DONT HAVE MY GROCERIES!!!!!! And they still aren’t answering the phone! Called Walmart.com 3 times and I was not helped AT ALL! Just put on hold and hung up on!!!!! EXTREMELY poor customer service and EXTREMELY disappointed with this company and experience