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I was satisfied until about a week ago. I had a blower but could not be repaired due to all the repair shops being closed in this area, I received a call last we and they rewarded me $310. and instructed me to go to the nearest Sears store, which was Hoover AL. This was an hour 17 minute drive for me. I called and they said they would have to order it on line. My question is why do I have to drive to have them place an order for me. I called the phone numbers today that was provided about 6 times and they said to call back in 2 hours this went on all day. I am not sure what to do. they only gave me 90 days, No Sears stores close to me. Phone number 334 285 4000.

I order a 2 bagger CM42 on March 23, 2019. I was not made aware I only had 45 days in which to return the bagger, if I had, I would have put the bagger together to see if it fits the lawn mower. I was told when I ordered the bagger that it would fit my Craftsman riding lawn mower so I was not worried about that. On May 29, 2019 I put the bagger together because our mowing season just started. I was shocked to discover that the bagger did not fit my Craftsman mower. I immediately called Sears Parts they gave me another number (800) 349-4358. After speaking with this department they told me I only had 45 days in which to return the bagger (unused) and they would not return the bagger. So I am stuck with a brand new bagger that does not fit my Craftsman lawnmower. This leaves me with a $340.00 bagger I cannot use. The sales check number is 093003453460. I have been a loyal Sears customer for over 40 years and unfortunately because of this I can no longer shop at Sears.

DISHWASHER PURCHASED FROM SEARS SAN BRUNO....STOP WORKING AFTER 3 MONTHS ...HAVE HAD YOUR SEARS SERVICE PEOPLE HERE THREE TIMES WITH PARTS THAT ARE NOT APPLICABLE TO THE PROBLEM...YOU ARE NOT ABLE TO FIX THE DISHWASHER AND HAVE NOT BEEN ABLE TO USE IT IN THREE MONTHS! ITS A LEMON!!!!! WE ARE FILING SMALL CLAIMS COURT AND LETTING THE JUDGE DECIDE ON THIS STREESFUL MATTER THAT SEARS DOES NOT WANT TO DEAL WITH ANY LONGER ! VERY UNFAIR TO A GOOD CUSTOMER!

What a joke!!!! There is a reason Sears has filed chapter 13 over and over again. Purchased a service agreement. Can't get our appliance properly serviced in a timely manner. To order a waterpump it is going to take a week to 10 days!! I can go online and order it overnight and have it hear. They will NOT do that. This is the third time this has happened Save yourself the money and save away from SEARS.

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My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.

It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.

My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.

The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are still not working and now the refrigerator part is not working either (entire unit not cooling). I called to reschedule and was given an appointment for another 2 weeks out and I was given a new service order # SCCM1WJ9FT.

Why was i given a new service order and why is it showing on the online account my old claim number closed?

The job was never fixed and now i have my refrigerator part not working either. Also he took my old motor, i want my old motor back.

Reason of review: Warranty issue.
This as been a month, this morning someone fro cross country call me with the information of a new a appointment no one show up. I am very upset no food in the refrigeter, I need help, or I will put on TV.

Ordered items from sears.com. Nine of the items were to be delivered before christmas and 9 items were to be picked up at the store in Kennesaw.

Items to be picked up at store (9 in total):

7 items were picked up just fine. 2 of the items were unable to be found by the store. They refused to process a refund. They said I had to mail in some receipt they gave me in order to receive a refund for one of those items. The other item, was located a week later and they wanted me to make another trip to the store to pick up the missing item.

Items to be delivered (9 in total).

4 items were delivered. 1 item was a pair of brown boots but in the box there was just a left boot. No one know what happened to the right boot. Contacted SEARS Customer service and all they could do was offer a refund. They would not ship out a replacement unless I paid them more money. I refused to pay them anything else so they said they could not help me. After I go off the phone with them they processed a refund.

5 other items were suppose to be mailed to me before Christmas. When I went on their website, the 5 items were still sitting in their warehouse on 12/21. Contacted them to see what was going on and why nothing was being mailed to me. They advised that the items would not be delivered until 12/27. The only thing they could do was refund the expedited fee I paid for early delivery. When I asked why they could not get on the phone and get the items to me. Both supervisor and agent could not answer the question. They had no clue how to resolve anything at all. Asked to speak with someone else and the "supervisor" said there was no one above him. Finally go off the phone with those useless agents cause I was getting nowhere.

On 12/27, package was suppose to be received with 5 items. I received a small box with one pair of shoes. Label said it was suppose to weigh 12 pounds but box weighed 1-1.5 lbs. Contacted customer service again.

Asked them were al 5 shoes actually mailed and they did not know.

Asked them if it was only suppose to be 1 box and they did not know.

Asked them if they could locate the missing 4 shoes and they had no answer.

Asked to speak with a supervisor and they said there wasn't a supervisor. My only option is the customer service agent on the phone. After about 3 calls and hours on the phone, agent offered to submit an email to escalation and advised me I should get a response within 24 hours. Called them the next day after 24 hours and the new line was it take 72 hours for escalation to respond. In the meantime, they have the 4 missing shoes and all of the money I paid and still no products or good customer service. I had to file a BBB complaint this evening.

Do not buy anything else from SEARS. They have relocated their customer service department to India. These agents are not problem resolution agent. Their job is just to get you off the phone. If they can appease you by giving some of your money back, they will try it. If there is an actual problem needing some form of tracking, research, solution or common sense, their customer service dept is unhelpful. They will not transfer you to someone who can make a decision or use common sense to come to a resolution. I am so disgusted with Sears at this point.

i will never purchase a sears, craftsman, or kenmore tool, or appliance again.
getting parts is too hard ordering and time consuming.
no easily accessible store to acquire parts.
no real customer service.
i will not buy you clothes tools or appliances in the future
the only thing that you have done right is today version or your repair services on major appliances and it is a pity i will soon no longer need them.

I purchase a washer/dryer combination about 7 months ago. 5 weeks ago, the washer broke down. I called sears because it was still under warranty. They sent out a service guy a week later. He said you need this part and it was ordered. Made an appointment for another service call in another week. Another service man came out said that wasn't the part that was needed and that I had a very complicated machine and he couldn't fix it but that he did not know what it needed. He later called and said that he contact the first service man and that man thinks it may need a different part which was ordered. Another appointment for service was set up a week later, but the part didn't come so another appointment had to be set up a week later. Another service man showed up for that appointment and well that was the part needed either, but when he plunged it in the motor sparked and he figured I needed a new motor. He notified his supervisor that he would recommend a replacement. So, I waited and waited to hear something, a finally called the warranty phone number that I had to find out at my sears store here in Appleton. No one else would give me that number. The warranty dept said that the claim was denied. I said so what are you going to do? She said "Oh does you machine not work" NO!!!! I said it still does not work. She said well the case is closed. So now I had to reopen the case and another service man is coming tomorrow.

Am I crazy or is this service I am receiving from Sears terrible or what. I think it is. I have been waiting over 5 maybe 6 weeks for my washer to be fixed and now tomorrow I am getting a new service repair man here who does not have the part he needs so basically I am starting all over.

Please please please make me like Sears again!!!! Fix this!

Donna Brugge

In 2015 I bought a Kenmore Elite top-loading automatic washer, Model #796.3162#31#. In Nov 2017 the Valve Assembly, Inlet part # 5221EA1008F had to be replaced. This repair cost me $352.73. The appliance repair man said this part should have lasted 10 years or longer. I buy Sears products because they are suppose to be a good quality product for the amount I paid. I am very upset about spending that much money on a part that should have lasted another 8 years. I also spent another $30.00 dollars going to a laundry mat to wash my cloths while waiting on the parts to come in and be installed. Because of this I will probably take my business elsewhere when I need a new product.

Robert W Cox

I have Sears Home Warranty, my dryer was not working, made an appointment which was weeks out, after a week I called to see if anyone can come sooner, was given the option of an outside source AIrtech, who came out in a couple of days (last week). The dryer was fixed but by the end of the week was not working again. I called sears this weekend to have someone come back out I was given a confirmed appointment for today between 4 and 6 pm, no one showed up. I called sears and was told that it is up to me to call Airtech and confirm a time and date. I asked so now I have to deal with this company even though I am paying Sears and what would it take to get Sears involved. I was told I had to contact Airtech they will give me an appointment since they started the repair if they can not fixed it they should reimburse me my 75 dollars back, if they find a new problem I will not have to pay. I asked why did Sears not tell me when I called that the confirmation time and date means nothing that I have to call to setup a time and date.This is not the service I am use to from Sears, please provide some sort of feedback please.
Your appointment is confirmed for Monday, January 29, 2018at 4:00 PM — 6:00 PM. Below is the email from sears: Thanks for your help. My number is 706 951 0652

The authorized Service Provider assigned to you is:

AIRTECH
7062447681

We're sending them to:

1926 WOODCHUCK WAY
HEPHZIBAH, GA 30815

Important reminders:

Your deductible is due at time of service. (If unsure of your deductible amount, please see your Welcome Kit) Your service provider will diagnose the issue and recommend the best option based on your coverage.
Covered repairs are guaranteed for 6 months. If we didn't get it right the first time, you won't have to pay the deductible again.
See the FAQ below for additional information

Questions?

If you need to reschedule or have any other questions, please call your plan's dedicated toll-free number (located in your welcome kit). Be sure to reference Service Order # SCCL1L6SMJ.

Sincerely,
Your SEARS APPLIANCE WARRANTY Service Team

FREQUENTLY ASKED QUESTIONS

I want my refund of $900.00 I bought washer and dryer from the sears store in st Louis. I paid cash, They picked up them both. I have been waiting three weeks. Many telemarketers have said the check is the mail. I WANT MY MONEY !!!!!!!!!

I have many Sears complaints so I will start listing them now. First, a failure of initial product (upright freezer) to perform. Second, a failure of Sears to deliver selected replacement upon stipulated date. Third, a failure of Sears to offer amenable solution beyond the 30 day lag in delivery. Fourth, a loss of food stored above and beyond maintenance agreement. And finally, a failure of Sears to stipulate that an additional delay will not occur.

I bought the wrong blades for my craftsman tractor. The center hole wasn't right. Took them back found the right blades witch were more money and that was fine but they wouldn't credit me the full amount of what I paid for the wrong blades. They would only credit me the lowest selling price. I normally buy a new tractor there about every 3 years. But now I'll never buy another one there. Local mower shop just got all my mower business.

On February 24th 2015, I ordered online a craftsman snow blower. I used it for about 3 hours later that month. I then stored the snow bower in a building until November 2015. When I tried to start the blower it would not start and I was using the electric start option. In November I took the blower to Sears and they sent it off to be fixed. The repair people said the carburetor needed cleaned. I stored the blower in my basement for two weeks and got it out to start it because a snow storm was coming. Guess what - it would not start again. I took it back to Sears in Beckley WV and they sent it off again. Three weeks later I went to pick it up.

The repair people said they cleaned the carburetor again. I took some gas with me and a long extension cord and before I loaded it up in my truck and with the Sears customer service employees watching I tried to start it again using the electric start option and it still would not start. I asked the manager if he could refund me the purchase price, he went to call someone and came back and said that we had to send it off again to be fixed. Well the snow season is almost over. I have shoveled snow for several hours already. I would like a new snow blower or my money back so I can buy a different snow blower. I think I have bought a lemon.

I called to schedule a service call for my dryer. I didn't call the company I had purchased the dryer from because I believed Sears to be a more reliable company. I was told I needed to be home between 1 and 5 PM. Being a teacher I said I could be home by 4PM, that was rejected and I was given a Saturday appointment during those times. At 4:41 PM I was called my the technician to say he would be here between 5:15 and 5:30.

At 5:33 PM I called to find out where he was and was told he would be here around 6:30 PM. I was offered a $50 Sears card as compensation. My husband and I had dinner plans that had to be cancelled because of the late arrival of the technician. I asked to speak to a supervisor and eventually was connected to one. I asked for the house call to be free since it was now well out of the promised appointment time. I was told that wouldn't be possible.

I cancelled the appointment and said I would not purchase another appliance from Sears. For a company that advertises as being very reliable-it isn't! I'm very disappointed and sorry I wasted my time waiting for anyone to arrive. This doesn't even rate 1 star, but I can't find a way to cancel out the one star.

I work at a business, Avondale Veterinary Healthcare Complex, and I keep receiving a phone call from 515-278-7278 that makes me sit there for a minute until they hang up. No one answers and it hangs up on me. When I called back the first time to tell them this was a business and I can't get phone calls from our patients while I'm on the phone wasting my time with Sears support people. After 3 calls I finally got to a Sears supervisor (Chloe at 8006905650) and besides being lied to by two different reps at the 278 number.

Chloe had no idea either why you were calling me about a Sears fridge bought over a year ago with no current warranty or service calls. there was apparently no record why you had called our line either. so after rep #1 told me he had no problem taking me off the call list without even asking for any information, I received another call less then an hour later. When I called Rep #2 he claimed he was a manager when I asked to speak to someone above him, not knowing that apparently all of them were "case managers" which wasn't portrayed to me in the way the way they were handling my case. Very unprofessional.

After giving him every number in the building to look up, he finally found the account, which was under the very first phone number I gave him, but told me there was nothing he could do to keep them from calling. There was no reason he could see that they should be calling. After speaking to rep #3, she assured me she put a note in my account to stop soliciting, neglecting to tell me that was only for emails. which made no sense because I was complaining about getting annoying phone calls. I then asked to speak to a manager and she sent me to Chloe. Who apparently had no idea how to stop it either and went to ask around to her colleagues how to handle it.

Someone gave her a form to fill out to stop all mail, calls, and emails. I know it can take up to 30 days to stop the calls but you should be aware of the complete unprofessional attitude of your employees. From being lied to by the first rep to being told there was no way to help me and I couldn't talk to someone higher up then rep #2, to not even having my complaint handled right was just a little ridiculous. I wasted I don't even know how much time trying to get Sears guys to stop calling which I could have been here doing my job. It's a fault in your system on many levels. From your call system to you employee training program. Good Lord does no one teach good customer service anymore?

I ordered a Proctor Silex Coffee Grinder on 11/27/2015 during the Black Friday sale and opted for free Store pick up from the Sears store in Rego Park at Rego Park- A, 9605 Queens Blvd, Rego Park, NY 11374. (Order #961464491). Following my order, I received an email from Sears on 11/28/2015 that my order is available for pickup at the above mentioned store. I went to the respective store on 11/29/2015 and I was surprised by what happened there. First of all, the 5 min pick-up was not 5 minute at all. The lady at the Sears pick-up kiosk took my Salescheck number and passed it to another personnel in store. He went to check my order and after some time he came out and told that he does not have my order and he will cancel it. No explanation, no attempt to satisfy customer and no courtesy!

Anyway, I brought this issue to the person who was incharge of pick-up department. She told me that this happens often as UPS guys don’t deliver the orders in time. Later, she told me that my order was sold out even after being sold online. The behavior that Sears corporate personnel did with me was totally irresponsible. They blamed their website Sears.com for everything and told me that it was not a fault on part of the store. At last, I would say that after whatever happened, I will not shop again at Sears and would never recommend Sears to a friend or family member. I shopped at Sears for the first time and this is what happened. I ended up wasting my time and money for going to store just to find out that my product was sold to somebody else.

If Sears has any commitment towards customers, I would expect them to ship my order to my home without any extra charge. Otherwise, please return my money as soon as possible. My credit card should not have been charged in the first place without delivering my order.

I purchased a dishwasher from Sears ( store 01344 ) on 11/10/2015. Delivery to the store was scheduled for the 13th with delivery and installation the following day. On the 14th the installer phoned to say there was no dishwasher at the store so no installation. He called again on the 16th with the same message; - NO Machine at the store. Contacted the store: - advised that the dishwasher will now be at the store on the 19th. Well here I sit, late afternoon on the 25th. NO DISHWASHER; and looking at the Sears bill for a $1,000. As I sit writing this; received a call from the installer advising me that delivery and installation will now be Dec. 03. When I expressed dissatisfaction with the further delay he got a little angry with me because he was very busy. Needless to say I will no longer shop at Sears. And I will SHARE MY EXPERIENCE. No wonder Sear in Richmond closed - NO SERVICE. Whats that little phrase on your sales check "Well do our best"?

We were advised by Sears Technician that we needed a new gas furnace which we did not need. We called Sears out to check our air conditioning unit because we have a service agreement on the unit. We purchased the gas furnace and the new furnace did not work. Another Sears technician cam out and determined the Air Condiitioner unit was the problem and fixed it causing the new furnace to begin working. We really did not need a new furnace and now no one wants to accept responsibility for the Sears error. We are stuck with a bill which we should not have to pay.

Purchase a jenn-sir stove (Lorraine Dublis) on Sept. 16, 2015 (wrong type). On Sept. 29, 2015, the installer - my house with stove, in my kitchen he see I have a downdraft electric stove. He left, to take stove back to warehouse. Store sale person (Lorraine) nothing else to sell me. She said "the credit is automatic". Today is Nov. 10, 2015, Im still waiting for my refund. My case #3752742. Each phone call to Sears support tells the same, this is terrible service.

Sears technician came out 9-6-15 and diagnosed a problem with my microwave. another came out with out calling to schedule an appointment, I called and was given another 3 weeks later. on that date I waited until 6 pm and called and was told I was scheduled for the next day , I finally spoke with a supervisor who told me the tech ran late and they rescheduled me for the next day. The next afternoon I was called after lunch and told the tech went home sick. After numerous hang ups I spoke with someone who informed I would be the first appointment five days later. The tech came out I WAS THE FIRST APPOINTMENT but the first technician failed to order the parts.

I received the parts and called and was told I would be the first appointment of the day and wasn't. I called and was told my appointment would be between 10 and 11 am, the technician called at 9:30 stating he wouldn't be out until 2 pm. This is by far the worst experience of my 54 years. I was constantly lied to by numerous departments the first tech was incompetent and most of the people I spoke with on the phone were rude or wouldn't let me speak with a supervisor. This has been a 2 month ordeal and no one with sears or A&E could answer my questions or speed up the process because of the length of time it took to repair my appliance. Again this is the worst service I have ever encountered.

I went to Sears and had a horrible experience with the store associate manager Shantel, who refused to enclose her last name. It is absolutely unethical as well as it is considered fraud to advertise false prices on item. The associate(unknown name) who was very pleasant and was helping me with 14 kt gold jewelry set which was 90% off of original price, which come to $69.00. There was GNI written next to 14 kt and I did not know that meant. I asked the associate if she knew, she stated she did. She recommended me to go to sears website and look the item and she provided some numbers from the tag. When we both located the item on my phone I saw that earnings were not the same earnings as it was in the jewelry box. I brought this to associate's attention and was told that the original earnings are missing and therefore were replaced with something similar to make a set, which was OK with me.

But since we did not find anything explaining GNI she decided to call a manager to clarify. Manager took a while to to come and when she come she was annoyed and had ignorant look. She open the little door to enter to the counter and slammed behind. I and associate looked at each other with puzzle faces. She took the set to find out what meant GNI and took a while . After all this time , almost an hour in total that I spend in Sears, she come to me with no answer regarding GNI, but to say that earnings did not belong to the set. I explained to her that I have noticed and brought to associate's attention but was told by her that the original earnings were missing therefore those were replaced to make a set. She looked at me , rolled her eyes and said" you must be kidding me, I am not selling the set, hmmm, you have a good day" and walked away.

Wow, I shop in Sears a lot since I live in the area but did not come across this type of bazaar behavior. I've told her since the set was advertised in such way and was confirmed by the associate I should be honored per state policy, but she kept ignoring me and walked away. This is considered fraud to advertise false prices . please look into this matter and if there will not be any solution I will take a legal action.

I am a single woman over 60. I recently purchase a lawn tractor ($1,589.99) plus insurance and a dryer ($399,99) plus insurance. The store insured me that the delivery man would help me start the tractor to make sure it worked and install the dryer. I took the day off from work on 10/6/15 to wait for the delivery. The man were very rude, pushed the tractor in the garage, damaged the dryer, said I did not have the plug and that they would not install the dryer. Man were very, very, very rude. Store did not tell me that I needed a plug. Went right to the store. Man in the appliance department very nice. Said the young kids don't know what they are doing and was very sorry for my inconvenience.

He helped me get the plug and vent hose for the dryer, set up a new delivery date for my new new dryer and remove my damaged new dryer for 10/13/15. Another day off from work. Got a call from Sears saying delivery would be between 3:00 and 5:00 on 10/13/15. At 5:00 I called customer service. Spoke to a Holly. She said the delivery man had two more stops before mine and that I would just have to wait. Say she would send a e-mail to the Warehouse. Never heard from her again. The delivery man arrived by 5:30. They got my anger with Sears. They understood after I explained what Holly said. Men were very nice and made me feel better. I have always purchased Kenmore appliance from Sears. This was not a good experience at all. Sears service has gone way down hill. No one cares anymore. Very, very disappointed.

We remodeled our kitchen in 2008 and purchased four appliances from sears, We also purchased the repair agreement. Of the four items, three have needed repair. The main one is the dishwasher. The control Panel was replaced in 2010, replaced again in 2011, replaced again in 2013, and I am now waiting for the technician to replace it for the fourth time. The repair agreement states that there must be four major repairs within 12 months before an item will be replaced. This is a senseless Sears requirement and only serves to keep sears from having to replace faulty products.

I have been involved in repairing many things during my life, and when the same component fails time after time you start looking for a different problem that causes the failure. Sears does not concern themselves with the underlying problem, only with a quick fix, get it running and don't worry about anything else, if it fails again send a technician out and do it all over again. The one thing I have learned is don't deal with sears.

I bought an item on line from an outlet store, the sale was confirmed that day. The next day the sale was cancelled.I was told the item was no longer available at that store, but another store has that item fore sale. $800.00 more than I paid. the condition of both items was the same .Both were new floor models. I think Sears should sell the item for the price I was quoted.. and ship it to me..I have always bought Sears appliances in the past. But I will shop elsewhere if this is not resolved to my satisfaction. I have all the documentation available..and would send copies if needed.

On May 5, I attempted to make an $11 purchase, with check, at Sears, Bethesda, MD (2 weight lifts). I showed all ID requested, but clerk said my check was not accepted. Since I had recently written one for over $1,000 elsewhere, which was not questioned, I found this upsetting.

He said I had to call a number but didn't give it to me, so I went to the office. (This is the grungiest office I have ever seen, no one sitting there and no response after banging on the window). Finally, after walking into the warehouse, I found someone who could not help me only to say it's the bank not accepting the check, not Sears. I went to my bank, and no problem with them. Someone from headquarters should make a site visit here to inspect the "office!"

I had a problem with the micro wave oven. Sears were there 5 times to replace and remove broken parts. Then they wanted to sell me a new display board. I said fine, and they said that there is no warrantee and I will have to eat it if it does not work. Also, the last attempt to repair it, they broke the lower oven also. The tech is very rude and has no idea what he is doing. I will never used Sears again and never buy anything from them. I was loyal with Sears for over 25 years. I filed a complaint and called the next day. All the info I gave was deleted. Wow! Sears what happened to you. You became a rip off and liar. So far, they charged me $635.00 and never fixed the problem. And they took off every single part they put on. Shame on you! I am telling everyone how bad of a co. Sears is. Bye and good luck.

Bought a Kenmore Elite refrigerator $ 2600.00. Less than 3 years ago, it stopped working. Called Sears for repairs and was told it would take almost a month before they could get a repairman out for service. If they can not service item in certain areas why sell to customers. CALLED for service April 6, 2015 and was told repairs could not be made until maybe May 1, 2015. This is the worst service I have EVER experienced. Will never buy ANOTHER SEARS PRODUCT !!!!! This is just ONE of the problems I have had with their products. PRODUCE BETTER PRODUCTS OR GET A BETTER SERVICE DEPARTMENT !!!

This is a copy of the email I sent to them... I bought my first new washer, dryer, fridge and stove from your store at Coquitlam Centre. Here’s my experience: I received the delivery date & was excited as it was my first new appliances ever. I was told before 5 p.m. on that day. I had everything ready for them. I had unhooked and pulled out the old washer, dryer, fridge and stove and taped them so they wouldn’t open. I was charged a fee for their removal. The delivery guys came right at 5 p.m.. Fine. I tried to show the elder of the two the best place to park and unload. There is a slope so I knew where the best place was. He wouldn’t listen. Instead he spoke(I think Italian) to his younger partner. I told them to speak English(didn’t take). They parked the truck facing down on the slope and I thought...this is not good and told them so.

They came up and took away the old ones and that went well. The older guy kept complaining about how he had all these other deliveries after mine that evening. How tired they were. My intercom went off and I was told that there was a “scratch” on the dryer. I went down to look and the “scratch” turned out to be the top of the dryer was completely buckled. It fell off the back of the truck. The guy tried to tell me it was no big deal and Sears would give me a discount. I was very angry at this point. I refused delivery of this. The guys are still speaking Non-English to each other and I am getting really pissed. They brought up the new washer & the old dryer. No offer of connecting even one of them. I had to drag them-on carpet- into my closet and hook them up myself. That’s fine-but a little customer service would have been nice. Not Finished. The older guy kept trying to get me to sign the okay on the delivery without bothering to check any walls etc. I told them how mad I was and got no apologies from them.

As soon as I could I phoned your customer service and told them what happened. I was really upset. A new delivery was set up to receive a undamaged dryer. I told her that I did not want the same delivery people. I had to wait a few weeks which was annoying. The new delivery was as it should have been. The two guys even hooked the the dryer for me. I was surprised that your customer service didn’t bother to call me to see if everything went all right. That would have been nice. The first delivery guys represent your company. Their bad service is on Sears. Is it worth saving money in this way? THAT WAS THE DELIVERY EXPERIENCE.

Now, the product experience. The Samsung washer and dryer work quite well. I am happy with them. Your store product Kenmore-is garbage. The Range: First time I used the oven cleaning operation it burnt the top of the open door . It cleans the oven very, very poorly. the burner coils burn unevenly and poorly. Difficult to clean over-all. I dropped a spoon on the top and it chipped the coating. My fault-but should that have happened so easily?! Other-all a major disappointment. Now, The Kenmore fridge-is disappointing
the plastic border around the shelves cracked. I had to duct-tape it. There should be something supporting the shelves-obviously poor construction. My fault-for not noticing-the drawers were too small. I had had many old appliances in my past and the majority of them worked a lot better than your new Kenmores. Am I careless with them-no I’m not.

Why am I complaining now? I look at these appliances daily. I know it won’t make any difference to you-Sears-but it may help me feel a little better. Of course I will never step foot in a Sears store as long as I live. Or recommend. Sounds dramatic but there it is. Would you? I lived in BC all my long life and, in the past, always heard and experienced good things from Sears-until this. I didn’t think I could lose by buying Kenmore products. I was wrong and now I have no trust in Sears. If it was just the delivery issue then I would have simply a bad taste in my mouth- but wouldn’t be anti-Sears now. Maybe-which I doubt-this email will make a sliver of a difference. I do not expect a response also, I looked at the BBB and various forums regarding Sears Canada. If I would of done that first I wouldn’t have wasted my time on this email. Lots of horror stories worse than mine. I had no idea. Again, this is to make me feel better...

Tried calling your Manitowoc Wi. store on 03/28/2015 numerous times during store hours and nobody picked up the phone.

Have yet to receive the amount ($55.00) to my debit card ending in 0912.For being charge for scottich guard protection Your customer Service department has been notified. By a customer service agent (Rhonda Harris). I would like to have my money now. No more games.

I ordered a circuit board for my Kenmore refrigerator. Sears took my money and promised delivery. On delivery date I called because I didn't have the part. I was told my order was cancelled and the only way I could Et the part was to have a Sears come to my home to do the service. They refused to sell me the part.

On Friday, February 20 I was at your Robinson Town Center loacation in Pittsburgh, PA. I was buying 2 pairs of gloves. When I got to the checkout, the swipe machine was not really working properly and I had to keep reswiping. Eventually it worked but it also gave me $40.00 cash back. I told the cashier I did not ask for that and did not want it....I wanted it to remain in my account. He said that he couldn't do that and I had to take the cash. Again, I told him I did not want cash back. He called his manager over and that man was extremely rude ! He said there was no way to void the transaction and redo it and I had to take the $40.00.

AGAIN, I told him I wanted the cash put back into my account and wanted to pay only for the gloves. If I had wanted cash back, I would have asked for it. He rudely said to me that if I didn't want the cash taken out of my account I could go into the4 mall and find a MAC machine and put it back in the account. It was the way he said it that really ticked me off. He was rude and nasty and felt it was my responsibility to take care of the situation. If your machine was not working properly, it should not have been in service, but the cashier told me it always does that. So why was this still active? What if that money wasn't in my account and it made my account have a negative balance? This should not be happening and I can assure you I will not shop in your store again. RUDE AND DISCOURTEOUS

We have suffered very disappointing service from Sears Appliance Repair and Sears Customer Service around the same issue - a dishwasher for which we had purchased extended service. To begin the Maytag dishwasher itself had many repair issues. On three occasions Sears ordered the wrong part, on three occasions the repair was not done correctly and service had to come out again, and we, of course, had to stay home to be there.

Most frustrating has been since we began speaking to Sears Corporate Customer Service about the last repair, which is still incomplete, leaving our dishwasher inoperable. They have been stringing us along since last May around ordering the part that is required. I have spent countless hours on the phone with customer service staff, front line and supervisors, all of whom said that they were attempting to resolve the issues - that the part was on order, or the wrong part was shipped and the right part was now on order and so on. Since the last time I contacted Sears customer service by email they have not responded at all.

In the past we had purchased all our appliances for our home and some rental properties, from Sears. We will no longer be dealing with Sears - we have had far superior service from community based retailers and repair people. We bought a washer on 11/10/10 had it installed on 11/22/10 it broke on 12/ 7 /11 they wont honor the warranty even though its only two weeks out the worst part is this is a vacation home and the washer was only used twelve times, and the service dept. refused to talk to me unless i signed an extended warranty.

I am a contractor and always handle a warranty thats even a month out this guy was so rude that we are remodeling our kitchen with all new appliances i can guarantee none will be Maytag or come from sears

I should have known when sears kept changing my appointment for my delivery of my washing machine and dryer. After numerous changes in dates and changes in time and them arriving late the manager at sears Hamilton Mayslanding promised me a 100$ gift card which was never received. Months later receive a recall notice and trying to schedule was a mess!!! One representative said it was recall then couldn't schedule me sent me to another rep who said it wasn't recall then to manager who didn't know how to deal with problem who them sent me to tech support who then said I needed the recall department who I was sent to who then said it was a recall but was giving me an 8 hour window which is unacceptable then given to manager who scheduled me and then said it wasn't recall work finally to last manager who said it is recall work and scheduled me and said there will be NO charge..... hmm wonder how this is going to play out!!!!!!!!!!!! Was on the phone for a total of 1 hour 13 minutes terrible!

I ordered a BBQ gas grill from Sears online and had it shipped to my local Sears store. The final order page said that it would be available for pickup in 12-14 days, pending email confirmation. I never received an email nor did I hear a word from Sears. However, I received my credit card statement and was charged for the item.

So I contacted the local Sears store and had no idea what happened to it. Then I called Sears 800 number where I was told that the item was "ready for pickup" but they also showed no inventory for it!!! The guy then checked the inventory at a store 40 miles away. My grill was in stock there. So he canceled the original order, placed a new order and drove the 40 miles to pick it up. That was on Saturday (July 2). Today, July 5, I finally had time to un-crate it in order to put it together.

However, I discovered that it was so damaged that it is unusable!!! I called Sears.com twice and they were no help. Then I called the store during normal business hours more than a dozen times and couldn't get ANYONE to actually answer the phone. However, I finally tried saying "Store Manager" and finally got someone to answer. I told the assistant store manager that I thought Sears should come and pick it up in order to exchange it.

No go. No sympathy. Basically, I'm screwed. So I'll spend another $15 in gas money to correct another Sears screw up. I'm asking for a refund. I don't want an exchange.

Sears then brought my new mattress and box springs, took old out and set it on my front lawn, said there was no room on truck for old. Would be back to pick it up, never returned, numerous phone calls, Sears did not call me back as promised. Trucking Co. said now they would remove it on Saturday, they brought the new on Thursday! If they took a new one off the truck why was there no room for the old one. Person at Co. who delivered it was very hard to understand, could get no satisfaction from them.

If they do not remove it tomorrow, I'm stopping payment on my new mattress and box springs.

I purchased a refrigerator at the Sears Outlet. It was supposed to only have two tiny scratches on the side and a tiny scratch on the handle. It was set to be delivered the day after we moved into a new house, which did not have a refrigerator. It was delivered as scheduled, but 2 hours later it had an error code about a compressor fan error on the screen and was hot on the sides. We called the service line immediately and were told they could not send out a technician to look at our "brand new refrigerator" for 5 days!! When the technician came he said the whole bottom frame of the fridge was bent and it needed a new compressor and evaporation unit. We called Sears and said we wanted to have this refrigerator removed and we would like to buy a new refrigerator at that was not damaged, at the regular Sears store. A "case manager" called and told us he would take care of everything. All we needed to do was get a model number and call him and he would take care of all the details.

When my husband called him back he was told he could not find a model matching that number. I got that number in the Sears store from a sales person, and I could see it online. We decided 1 week after being without a refrigerator, to go and buy the thing in the store ourselves. The sales person was so nice and even called the outlet store for me after I had gotten the runaround trying to talk to a manager. We set up a delivery and removal of the defective one for the very next day. I was so relieved I was finally going to have a refrigerator and be able to fix food for my children. I should have known better. 15 minutes after their scheduled window I was called by the driver and told "due to the weather they could not deliver my item that day, and because it was July 4th the next day I would have to wait 2 days.

I recieved a damaged refrigerator, taken back to store. have spoken to several people on several occasions, and 3 more deliveries have been set, but no refrigerator yet. They were supposd to delivery it today (no call to say it would not be, and again made arrangement for someone to be at my house to recieve appliance). I called at noon and spoke to delivery department. They said that my delivery was scheduled for January 12th. This happened to me before about 6 years ago, but my brother had just purchased one for my mother and it had been delivered the next day, so I tried again. Fool me once same on you, fool me twice same on me. I told them my story and said I wanted to be the first person they delivered to on Tuesday. 

We have 4 Sears appliances; washer, dryer, stove and refrigirator and have a warranty policy on all 4. We called Sears for service on the washer about 2 months ago as the machine was making noise. We had to wait 2 weeks for the repair technician to come out. He lubricated something, said all was fixed and left. 2-1/2 weeks later the washer died. We called Sears service and was told the first available repair appointment was in 2 weeks so we waited. Sears sent a coupling in the mail during that 2 weeks.

When the technician got to us and checked the washer he found that he would need 4 additional parts, Motor, transmission, tube and something else and that he didn't have the parts and would have to order them and that would take about 2 more weeks. After a week and a half Sears called to see if the parts had arrived. We told them that only one had. Sears then checked there computer system and said the parts would arrive in 3 days. I asked to set up a repair appointment for the day after the parts were scheduled to arrive but was told the first available service appointment would be another 10 days down the road.

By the time the repairs will have been made 5 weeks will have elasped. I told the Sears service operator that with what all the parts and labor was costing it would be cheaper for Sears to have just given us a new washer and we could get the new machine in 2 days. She didn't respond. We will never buy appliances from Sears again. We have since found out from an ex-Sears service technician that Sears now subcontracts out all its service work. He said the service trucks don't say Sears any more and the technicians shirts don't say Sears any more. 2/20/2012

You had an a/c unit advertized in last sumdays paper. I wne into inquire on the item. I was told i had to come back in a few weeks they will not be on the sales floor until the reset was done. I showed her the ad she said they are in the back but will not be out for a few weeks to come back then. I advised the sale would be off by then. again she said they will not be out for a few weeks. I asked what can be done since it was on sale. SHe said please come back in 2 weeks. If you have an item advertized and do not have it or can not bring it out you should either post an apolgy saying out of stock or at least offer a rain check. I have purchased several appliance and tools off your company over the years. I even purchased a regridgerator and dryer 2 months ago off the otlett here in town. I may need to start rethinking where i purchase my needs. I sent a coment in on the website on monday and have not heard anything back. I even emailed some j brooks the internet said to file a complaint with. I understand resets because i have worked in a chain store myself but you should have least offer rain checks if you are not ready to sell the item. Even i paid more for the item i bought it off of home depot. I do not like shopping at the large hard ware store because of experience dealing with repairs and have never had any problem with sears. If i have purchasing the product or item i may need to figureout another way of buying what i need

I was scheduled for a repair appointment for my dishwasher between the hours of 1:00 and 5:00 PM on Thursday October 6, 2011. Because my fiance and I both work, we had no one to be home during the hours from 1:00 to 4:00 (when I normally return home from work). I took a half day off of work on the 6th. At approximately 3:30 PM I received a phone call stating that the repairman was running late, but would get to me as soon as possible. As of today, I have still received no further notification from Sears about my scheduled appointment.

To say that I am dissapointed would be an understatement. When I called Sears today they informed me that really nothing could be done, and that they could not disclose the reason to me why the repairman never showed. They couldn't even guarantee me a later time so that I did not have to take off of work again. Needless to say, I won't be taking off of work to sit and wait for someone who may or may not show again. The dishwasher I purchased is not even 6 months old and was installed by Sears.

The fact that it already has issues does not make matters better. I am currently in the process of selling my home, and this is not a bonus by any means to a potential buyer. We are building a new house, and we were planning on using Sears for items such as the garage door opener, knobs for the cabinets, appliances (washer, dryer, etc), but will now go somewhere else where customer service is better understood. We (my fiance and I) understand that things happen, but never contacting us, refusing to make a new appointment that helps to fit our needs, and saying nothing can be done is poor business.

On 11-25-12 I ordered a christmas presents online through the sears website. I am told my order was canceled, when I do not know they did not give me a date. I then on 12-20-12 ask if you canceled my order why do I have no refund. I was told she didn't know she would start the investigation for me. She said to give them 3-5 business days and I should receive my refund.

Since then I have called, emailed, called and emailed. Every time they cannot tell me why I have not got my money refunded. I just get they are working on it I should have a answer within 3-5 business days. I gave my money in good faith expecting a product in return. But all I have gotten is a big headache dealing with this. Please help
Thank You

I called Sears Repair on Monday to service my Sears Washer and Dryer. The first appointment was on Thursday and they gave me a four hour window for the appointment. When I explained that I work and cannot sit home for four hours waiting for a repair person, they offered to have someone call 15-20 minutes prior to arrival. On Thursday, a representative called and stated that the repair person was at my home and no one was answering the door. When I explained the situation and asked that they wait 15 minutes for me to get home, she said they could not do that. She then offered an appointment for the following Wednesday. That would leave me without a washer/dryer for 10 days.

When I explained that she seemed completely apathetic. I then asked why the driver did not call before his arrival. She said that he did and he left a message on my cell phone. I explained that my cell had been with me all day, no one had called and no one had left a message. I told her that I could fax her my call records for the day to show that the repair person had not called and was being dishonest with her, and once again she seemed to be completely apathetic. I asked several times to speak to her manager, and finally was told that the manager will call me back. I am still waiting for that call. 

On September 14, 2007, we purchased a Sears Elite washer, model no. 11027032603, along with a matching dryer. They were the most expensive models in the store, and for the price, we thought we were buying a quality product.

The washer has since quit working. I scheduled an appointment with Sears Repair Service for October 22, 2012. The technician said it had a bad bearing and needed a new electrical timer control. The estimated cost of repair is about half of what we originally paid for the appliance.
The machine is barely five years old. The technician said that is was not used enough to make a bearing go bad. My first washer and dryer were Kenmores and they lasted 30 years with minor repairs. Based on quality of those products, we have purchased a washer and dryer, a dishwasher, stove, refrigerator, and microwave-hood combination, along with a riding lawn mower, cultivators, and other outside machinery -- all from Sears!

To resolve this matter to our satisfaction, and for our continued loyalty, we would like Sears to guarantee the quality of this product, by installing the new electrial timer control and bearing, with any other needed parts, at no cost to us. We are willing to pay for the cost of labor.

Looking forward to favorable response.

Dec 22 - Dryer quit working, called Sears 800 number to schedule warrenty repair. Dec 24 - Capital City Appliance called to schedule appt. Dec 31 - Cap city came out to check dryer and told me they had to order part. Jan 11 Cap city returned to repair dryer. Jan 14 - Some IDIOT from Sears called to tell me how much money I saved by purchasing the warrenty.

I informed him ,that due to their EXTREMELY slow response times I was forced to buy a replacment dryer, negating anything gained from buying the warrenty. Also I informed him I will never purchase another warrenty from Sears - if Sears only goal is to pass their warrenty repairs off to some third party . 20 days,give or take, is too much time to wait to get service.

I have used Sears products for years. As others can attest to, Sears is no longer Quality Controlled products. I have a LP Gas Range, I love it, or I did. The burners on the cook top have been leaving a black residue on my pans. This particular repair person has been here before and done a very poor job cleaning out the back of my frig. I ask him to look at the bottom of my pans, this black residue started a few months back.

He refused to look at the burners and under the burners. He claims there is no way to adjust them???? He said it was my pans. I have had this Range since 2000. My pans are older than that. What's with this attitude? My oven was not working properly, he did agree to that. Said it was off by 20 degrees. It was burning on the bottom and the top was sligtly cooked? Hopefully that part works. I will continue to clean the black off of my pans.

I have called my LP Gas provider to see if he can shed some light on the matter. I know that black on the bottom of every pot and pan is not right. If the oven quits again, this will be the thrid third time, I will replace the Range and not with Sears.

On black Friday at 4:00 am I went to sears first like i always have the past ten years . I spent 300 cash and another 246.00 on my ATM card the clerk said that she had to ring it up on credit ithen picked up my merchandise and ran off to buy a tv at another retailer after waiting 3 hours in line I got my 46 inch tv to the checkout and I had insufficient funds I called my bank and it was true sears had double charged my account causing me to have insufficient funds and waisted time to say the least no savings on my tv and complete embarrassment now it's Monday I open my new shoes from sears and the clerk did not remove the security tag I get a pair of pliers and break it off red ink pours on my shoes and clothes now I go to sears it's 9:30 they don't open till 11:00am I wait go in the manager looks into the double charge laughs at my shoe and says there is nothing she can do now I'm out of money no tv ink stained shoes and clothes my bank says I have to wait five days and then we will take action and I feel like a patsie a sucker for a bargain who got clumped by sears

As I was looking at some merchandise in Sears (Clarksville TN) and playing my harmonica, a young lady came over and asked me to play some songs with her other Sears associates which I did. I played several patriotic songs and "Amazing Grace". The girl named Belinda who had called me over started arguing with me about some rap artist and then argued with me about Jesus. When I asked her to tell me a favorite scripture about Jesus she became defensive and told me the following: " I'm about ready to take off my badge and tear into you". I then asked to speak to her manager who was an older man named Henry. When he came over I asked him about filing a complaint form (so that Belinda would not threaten some other customer as she had done to me). Henry became irate and told me to follow him. However, he didn't take me to get a complaint form but just got more angry and agitated. When I asked for his name he wrote down "Henry" threw the paper on the floor refused to give me his last name and walked away, telling one of his assistants to 'call security". And so I left. Is this how Sears treats customers? I am a 61 year old doctor and have had a private practice here in Clarksville TN for 25 year . I hope you will help these personnel get some help so tht they will treat customers better. Thank you for your time. Sincerely, James R. Hebda Ph.D.

On October 28th, 2011, I made a layaway purchase at Sears.com. I subsequently made paid extra on my bi-weekly payments so I could receive my merchandise early as oppose to waiting until December 23rd to make my final payment and receive my merchandise as this was far to close to Christmas and I didn't want any disappointment for my 9 year old daughter and my 10 year old son if for some unknown reason something went wrong and I couldn't get my merchandise to have under the Christmas tree on Christmas morning. I don't know why I had this feeling, however I did. So on December 8, 2011 I made my final payment.

I made the payment on this day because my wife and I had decided we were going to finish our Christmas shopping the weekend of the 9th and 10th and we wanted to be able to pick up our merchandise at this time. After making the payment I checked my bank online as I always do to ensure they have something showing a pending transaction. I saw the pending transaction so I thought nothing more of the purchase and prepared myself to pick up the merchandise the next day. This was all set up because the place I had to go to pick up my merchandise was not the closest Sears to my house because they did not have the merchandise at that store.

So on December 9, 2011, my wife and I ventured out to do our shopping after dropping my kids off at their Grandmother's house. My wife and I got to the Sears store at around 8pm. Now granted the store closes at 9pm but I assumed we would be in and out within a few minutes so I was not worried about the time. I went into the store and went to the merchandise pickup section and entered my information into the system so I could have it brought out from the layaway area. The system told me my merchandise was not available because there was still a balance due.

The system told me to see an associate to make the final payment. I immediately went to find a store manager. After briefly speaking to the store manager I realized I was in big trouble. He told me because the original purchase was made online, I would have to speak to Sears.com. He was very polite about it and even gave me the number. While standing in the store I called Sears.com. After speaking with the customer service representative for several minutes, the CSR asked to speak with the store manager. I put the store manager on the phone and proceeded to wait. Finally without resolution my phone went dead at 9pm.

The store manager said they were closing but we could call back, however we would get put back in line on the phone and we would be waiting for a while. With it already being 9pm, my wife and I decided to leave and get started on a solution first thing in the morning. the next morning I made the phone call to Sears.com. They were extremely rude and very unhelpful. I was told by more than one CSR there was nothing they could do except send an email, open a ticket and get back with me within 72 hours. Let me not forget to tell you how many times they said they were sorry.

I told them telling me sorry that many times was not getting my merchandise to me any faster. After several hours and phone calls to Sears.com and to the Sears store where my merchandise was, I was finally told I my payment had been processed and I could pick it up at the store. I made contact with the store and they told me they still could not release my merchandise. I finally got someone at Sears.com to tell me they had my money, however they had not applied it to my layaway account and that it would be applied within 72 hours and I could pick it up after that. This in my mind was unacceptable because they had my money I wanted my merchandise. At this point I called my bank to see if they could help.

Upon contacting my bank they told me due to the status of the transaction it was out of their hands, but I could go to the store, make the purchase, and contest the payment and get my merchandise. With this being a Saturday and not being able to wait till Monday to make any contact with Sears Corporate office, this is what I decided to do. Now Monday December 12, 2011 comes around, and I make my phone call to Sears.com. However, this time I asked directly for the number to their corporate office. I got the number and called them. Upon speaking with an Executive Account Manager, I was given a run around again.

I got every excuse under the sun, from our system is down, to we are working on your solution, however it is going to take us 24 to 72 hours and we will email you. I told them I did not want an email, I wanted to be called. In my opinion an email is impersonal and they are dealing with my money so I wanted to be updated personally with a phone call. They refused to update me with a phone call. At this point I was upset and asked to speak with a supervisor. I was told they were the top and they had no supervisor. After the run around I finally gave up and hung up.

I ended up calling back and speaking with a different "Blue Ribbon Service Case Manager" I was able to get an address and a name for the CEO of Sears, but was still told that any correspondence would come to them first. That should not be the case, because the CEO should want to know how his customers are being treated. I am still working on a resolution for this issue but wanted everyone to know not to use Sears to purchase anything. I hope if enough people see this, sears will either step up and assist customers better or they will go out of business due to their poor customer service.

I purchased a washing machine and it leaks. Sears service technicians are unable to fix the leak and I am getting the runaround about replacement and or a refund due to "corporate policy". I have talked to multiple people in multiple departments and have continually been told mistruths and been given unacceptable and quite frankly unbelievable reasons as to why there has not been a solution. From my experience it is obvious the different departments within Sears do not communicate internally and have total disregard to customer satisfaction. I am also convinced nothing will result from sending this complaint.