Sears

Hello,

I am so irritated about my shopping experience in your store last night that I had to take time out to write this letter. I am a loyal patron of your store. I am also a cardholder of your Sears Card and Sears MasterCard. In the past I have enjoyed my shopping experiences in your store, but as of late the customer service at the Sears Livonia Michigan Store (7 Mile and Middle Belt Rd) has left me with a bitter taste.

Let me explain, and I'm sure you will understand my frustration. I went in your store to do some Christmas shopping with some surprise points that I earned on Black Friday. I browsed your store, selected items to purchase and waited in a really long line to cash out. When I reached the register and the salesperson began to ring up my items, I noticed that the cold…

Purchased washer and dryer. Sears cancelled delivered during the delivery time frame and rescheduled for 5 days later. ON delivery day they were 5 hours late and then bought the wrong dryer. I'm still waiting the correct dry. Called 3 different customer service numbers. One said my order did not exist. Second said it might be delivered in next 2 days but no sure. Third said the dry model is not offered by Sears. .I could barely understand any of the because of the thick accents. Email to customer service and CEO go unanswered.

Use to buy all my major appliances from Sears along with all car tires and batteries. Will never shop at Sears again.

I sent a complaint and have never heard back, one last try or I am taking my business elsewhere. On 07-28-2018 at 01:35 PM I dropped off my 2018 Toyota Camry to have the oil changed. Invoice number IN6120906 CRDEATED BY 674184.

This car had 20,000 miles on it. Still new. They called me to tell me the car was ready. I went to pick it up. When I got out to the car the mats where all dirty with grease on them.

I went back in and told the gentleman and he came out looked at them and then proceeded to clean them with mineral oil. So, please keep in mind I live in Shelton Nebraska. I have been taking my cars, truck, vans to Sears in GI till you closed the automotive.

I take my car to this Sears in Lincoln Nebraska so I am a good 2 hours away. Anyway I leave your store and go to my daughters…

Just got a delivery and I have to return these shoes. And you don't have this size in stock because I don't want the pair you sent. And the censor is on the shoe! I thought it was a joke!

, I purchase a DIE HARD battery with warranty in 2016 of February. I purchase the battery at the Deptford New Jersey store. I have went their four times explaining to them the battery is no good, I have a mechanic who explained to me and gave me paperwork showing according to their diagnosis that the battery in discharging which is actually locking me out of my vehicle.

I asked to speak to a manager but was told he is in a meeting. I have a 2008 X5 BMW, and I have had it completely checked out. because their equipment says its good i'm turned away immediately. My mechanic explained that if the battery is not put under a load test, their equipment will not read nor give the actually voltage.

My warranty is up in February of 2019 and that's coming fast. My original address when battery…

have a 500.00 Kenmore vac. were is my two dollar fuse W885809 over a year should I just cut my loss an scrap this piece of junk sears blows

Purchased a range hood on 5/9/18, installed and did not work. A ticket was placed, a technician was contacted, came to my home 3 times, still did not work so I hired an electrician to install a separate circuit to ensure that the voltage was at zero and

it had it own breaker box as they thought perhaps voltage was preventing the mother board to be faulty. Upon completion a technician returned and it still does not work. My last contact to the Spencer Sears office where the purchase was made on July 31st and have not heard from them as to what can be done.

My kitchen still has an open exposed range hood above my stove since May. I would like a working range hood please.

my microwave oven was purchased at sears. i also purchased themaster protection agreement for the microwave at the same time. as of this date 08-07-2018 this microwave has been not working most of the time that i have had it.

the technications that are sent out to repair the micro. end up telling me that is needs a part. fine, but the parts usually take two weeks to get back. this has happen three times. on 04-30-2018 they came out, ordered parts and since then every other week a part goes and it is the same thing all over again.

i am now waiting for a part and it has been since 06-01-2018. this is a bit much. i would like to cancel the master protection agreements that i have on all of my appliances. can this be done. i am very disatified with this company.

this includes the…

i will never purchase a sears, craftsman, or kenmore tool, or appliance again. getting parts is too hard ordering and time consuming. no easily accessible store to acquire parts. no real customer service. i will not buy you clothes tools or appliances in the future the only thing that you have done right is today version or your repair services on major appliances and it is a pity i will soon no longer need them.

first off i buy a fridgerater ,and washer and dryer,2 weeks handle on frigs breaks,call parts dept,they say they don't make the part its to new,the send a specialist to the house to see if its broken,i had to laugh at that,specialist comes out tells me my handles broken,he'll have to get the part,i tell him they don't make the part yet ,he calls looks at me and says they don't make the part,i'll have to put a report in,and they'll get back to you in 2 days,5 days go by no call,i call again ,they say they'll look into it,get back to me in 2 days ,still haven't heard,it the mean time i order a couch and

love seat on line,they delivered it,they both were broken ,i called sears ,totally useless,they said will refund your credit in 10 days,i'm really not trusting that,i also found out that…

I purchase Tractor Lawmn Mover in January 2017 paid in full including 4 y. waranty. Upon delivery in February /2017 I notice that Tractor wa unpacked and IT WAS A Wron Model. I contacted Sears and was reassured that since Sears did not have that tractor(Craftsman 42 ) they send me Craftsman 46.

At 1st try we have problems that tractor NOT STARTING. We call and Sears send repair person. Batery was replaced and almost immediately after another use Battery was DEAD again. We have to call Every Month and battery was replaced evry time and we been sugested that there is Alternator if the Battery new is been dying after ONE TIME/ Each TIME USE.

In August we finally got Battery from Craftsman by same tech. After Hurricane Irma we been using Tractor until March 2018 where suddenly Tractor stop ,…

Sears has the worst customer service department. I was transferred 4 times, by that time I was so irritated I cant even begin to tell you. I have had my GE side-by-side refrigerator since 2005. I've always had the Sears Protection Plan.

I've never had this much trouble making a appointment. I couldn't get a technician here until 8/2/2018. WHY

in my case NOTHING. I rec. an e-mail from you and when I answered it I had the understanding it would be answered in 24-48 hrs. It is still not answered! It has been that many weeks almost! I send you a e-mail every month about this and still no even an answer from you.

Are you afraid to mess with Sears? At least e-mail me back sense I e-mail you every month and tell me you don't want to mess with it or something!

I purchase a washer/dryer combination about 7 months ago. 5 weeks ago, the washer broke down. I called sears because it was still under warranty. They sent out a service guy a week later. He said you need this part and it was ordered.

Made an appointment for another service call in another week. Another service man came out said that wasn't the part that was needed and that I had a very complicated machine and he couldn't fix it but that he did not know what it needed.

He later called and said that he contact the first service man and that man thinks it may need a different part which was ordered. Another appointment for service was set up a week later, but the part didn't come so another appointment had to be set up a week later.

Another service man showed up for that appointment and well…

water heater warranty Very poor customer service. Trying to get a replacement for 4 weeks Our water heater was leaking,. I contacted Sears on 5/26/18 to inform them of a leaking water heater. Instead of sending some to check the heater a woman guided me to self check to see if it was the heater or my plumbing, only to find out Saturday the gas was still on.

I was then advised to get a plumber to check it out before Sears would send someone. After notifying Sears that it was not my plumbing and it was the heater they set up an appointment for a week later on June 9th for a technician to assess.

After waiting home all afternoon I received a message at 3:15pm that my appointment was canceled and I need to call to reschedule it. No reason was given for the cancelation and. I was given an…

we purchased a new fridge in september 2017 due to our other one having ice making issues . purchased at sears in sedalia , mo. we contacted them with it not making very much ice they told me to contact customer service .

I have called them several times they have came out replaced the icemaker , then the mother board was out from day one had to replace that , then replaced the water valve and it is still not putting out any amount of ice . the last two techs that have been here said they would put in their report that if that did not fix it that it should be replaced , the warranty department keeps saying they did not and says that we do not meet the criteria for a replacement .

I am passed being polite !!!!!!!!! we got an extended warranty on this fridge and it can not even make it…

My Mom is 80 years old and is a heart patient. She has repeatedly called for repair service on her warranted A/C. Evidently, Sears does not hold their repair contracting company accountable for delivering acceptable service. They have cable tied and taped the system for so long, and pretend it's ok, meanwhile in very hot days, Mom suffers with her unbareable hot home.

They give her repair timelines out weeks at a time. The last tech said he was too large to complete the repair and put Mom back on the repair list. It was still out again last night. NOBODY CARES! She is 80 for heavens sake! Replace that A/C!

Her contract terminates this July. We won't buy another thing from Sears if this isn't dealt with. She just purchased thousands in home appliances. 1991 North Woods Drive. 4553. We…

5/11/18 We purchased an HVACsystem to be installed 5/18/18 (Job # 23896759). On 5/18 we called to find our installation was assigned to another installer who went to Illinois. We were offered a window unit until another installer could be assigned.

The gentleman who dropped off the unit could not install the unit because we asked for a unit for a sliding (back and forth) window but an up and down A/C was brought and they said an installer would come 5/19/18 to help the installation (due to a medical condition of customer).

After calling Sears we found no installer assigned to come out to our premises.

Dear Sirs/Madam

I ordered a leaf blower in March 23 of this year with my Sears Credit Card. I have found it defective and wanted it upgraded for a better one because I have lost confidence on the product. I initiated a chat with your customer service and was made to believe that I can just go to the store and make the exchange or upgrade.

BELOW IS PART OF TRANSCRIPT OF MY CHAT WITH YOU: Sam King (16:43:33 GMT) : Not a problem. I will send it to your email address. Sam King (16:43:39 GMT) : May I have your email address, please? Tiberio Fabricante (16:43:52 GMT) : [email protected] Tiberio Fabricante (16:44:30 GMT) : Will they replace even if I did not have the original box? Sam King (16:44:57 GMT) : Yes, they will be able to replace it since the blower is under manufacturer's warranty.…

I am still waiting for an answer to my complaint from 4/11/18. The site stated that I would hear back within 24-48 hrs and it has been that in days!!! Do they only answer complaints that are no a problem for them.

I have a exceptional complaint and still no answer. What are these sites good for?

I was just at Sears wasilla alaska in the tool department the guy at the counter was on the phone what seemed forever I finally asked if he was open he said “it will be a minute” and kept talking on the phone He never acknowledged we was even infront of him so we walked to front of the store As we were leaving he had to have the last say Anyhow it was 7:00 alaska time Very unhappy with the rudeness from him

I am writing to you today, because I have a story to tell you that I think will be of interest to you. Let me start off by saying that I have been a loyal Sears customer for many, many years.

When I purchased my first home, all of my appliances were Kenmore.

However, even prior to that, I had a relationship of sorts with Sears, as I had worked for Kellwood Company. Which, at one time was partially owned by Sears. During that time I grew to appreciate the emphasis that Sears put on quality products and exemplary customer service.

As the years progressed and I moved forward in my career as a Home Furnishings designer, I even had one of the best-selling comforters at Sears, by the name of Candlewood – back in the 1990s, when I worked for a company by the name of Perfect Fit. But I digress. I…

I purchased a part on 2/15/18 from the Sears Home Central Parts and Repair Center located at 7353 NW Loop 410, San Antonio, TX 78245. I have tried calling them about 30 times over the past 6 weeks and nobody there answers the telephone.

The number appears to be valid. Can you find out if the number is correct and if so, why nobody answers the phone there? The number on the invoice I have is I have is (210) 523-3469. Thanks.

i decided to go search for someone... i don't understand.. not good

I needed a HVAC system so I contacted several places for bids and decided to go with Sears. One company told me they could start on a Friday which was perfect so I made sure Sears could also start on Friday.

Well Friday at noon I didn't hear anything and the salesman made all kinds of excuses so he would try to see if Saturday was doable, if not, Monday first thing. I had a friend house sit so I didn't have to take off work again because I took off Friday thinking the job would be done.

Well my friend call me that the installers showed up around 9am but the HVAC equipment was not there yet. My friend called me back and At noon still no equipment. I tried to call my salesman and his office but couldn't get a hold of nobody, so I decided to take off work again and come home.

The installer…

ordered my part back in November 2017 was told out of stock my ship date will be 04/02/2018 for a fuse what a bunch oh crap sears don't care about people why don't you give me a full refund on my 500.00 vac cleaner.funny repair centers have this part in stock but won't sell it to me can't wait till sears is closed an gone for good

My complaint is your home service dept.! I have had to have 3 service calls and 2 were the same man, who did nothing but cop an attitude, then I told the csr not to send the same guy and she assured me it would be a different one.

Well he came here a little while ago and DID NOT have any equipment with him for checking anything!!! The ice maker does not deposit the ice all the time. This does not happen every time but it does happen.

When I first had the repair person here he tried it a number of times and it worked. I tried it a couple of times and it worked then around the 4th try it DID NOT work. The man said "take it away and try it again" which I did and it still did nothing.

The man said "take it away and try again" which I did and it did not work and the same thing again. The 4th…

We waited all day on Friday for the service department to come fix our ice maker. They told us we would be rescheduled for Monday sometime. Waited all day Monday, not phone call, nothing. It is now Tuesday and we finally called service department and have been put on schedule for Thursday. I had no idea.

Its probably the worst day and I would not have chosen it but they probably wont come anyway. I seriously will never buy another Sears product ever and that is a loss to them because my whole kitchen is Kenmore.

Never again and I will understand when Sears goes out of business!

This is third time for the same issue. I called back in early march, the 9th to beat the rush for my annual service on my riding mower. m,. and at 10:55 I was notified that the repair would be between 12:30 & 2:00 p..

This did not work for me since I have my own business and needed to get to the office . I rescheduled for March 16 and the repair man never showed or called. I call the servicing number to find out that when they cancelled the first apt, they also canceled the second apt, so I reschedule for April 9-7-11 am again.

, not what I scheduled for. This is redicules and I am so sorry that I own any sears products. I have been as loyal as I can BUT I AM DONE WITH SEARS PURCHASED PRODUCTS. I am tired of your customer service procedures and the fact that sears tolerates this…

Made an on-line appointment to get my oil changed at Sears Fairfield, CA location. Appointment made yesterday (4/02/2018) for 10am today (4/03/2018). Arrived 15 minutes early to check in. Handed the service writer my car key and a discount coupon for the service. The order was written up, but did not include the discount coupon. Had to have the service writer rewrite the order. He was not happy. Once the order was completed, we asked when the work would be done and were told it would be completed within 1 hour. Left the service writer with our cell phone number, and indicated we would be back in 1 hour, but could be called if there was a problem.

Returned approximately 75 minutes later. Our vehicle had not moved. Went inside, and was told (after he asked the techs in the garage) that they…

Hello, I have had a life insurance policy that I took out many years ago. I have. Been paying my premiums with auto pay on my Sears Master Card. Recently, ie a few months ago Sears replaced my account and sent me a new card.

I inquired about my life Insurance auto pay, I wanted to make sure it would continued to be paid automatically. I was assured there would be no interruption at all. Well, my insurance has been canceled and all the premiums that I have paid for the past 20+ years was for nothing.

Apparently no one can do anything, I have talked to the bank holding the Master card and Sears Correspondance. If there is anything you can do to reinstate my policy I would appreciate any help. Thank You Dianna Haller

MY refrigerator was making a noise so I called sears for warranty work. It took 3 weeks for some one to come out. Then had to order parts. Took a week to come in. Set up time to have it installed.

Another 3 weeks then the day before he was to come out he canceled. Then I was put back on the bottom of the list again another 3 weeks went by. He came and installed the compressor it worked about 12 hrs after he left.

We lost about $100 of food in it. Now another 3 weeks before he is to come out. I will not buy anything from sears again............. I was put on the emergency repair list..... What a joke. Charles Hewitt 18220 Hwy 8 West Leesville LA. 71446 337-239-3739

HAD A REPAIR MAN HERE ON MONDAY FOR THE NOISE MY GE WASHER WAS MAKING. HE ORDERED A PART AND WOULD RETURN ON THE FOLLOWING MONDAY. IN THE MEAN TIME MY WASHER STARTED LEAKING FROM THE BOTTOM BIG TIME. I CALLED SEARS SERVICE AGAIN.

TOLD THEM THAT A REPAIRMAN NEEDED TO COME AND ASSES THE NEW PROBLEM SO THEY COULD ORDER PARTS TO FIX THIS PROBLEM AND HOPEFULLY MY WASHER COULD BE FIXED ON MONDAY INSTEAD HAVING TO WAIT ANOTHER WEEK. THEY WOULD NOT DO THIS.

LAST TIME I EVER BUY ANYTHING FROM SEARS. SEARS USED TO REALY TAKE CARE OF THEIR CUSTOMERS-NOT ANYMORE!!! I WILL BE PUTTING THIS INFO ON FACEBOOK SO OTHERS WILL KNOW WHAT KIND OF SERVICE TO EXPECT FROM SEARS!!! ANOTHER THING WHEN YOU CALL FOR SERVICE YOU GET CONNECTED WITH PEPLE YOU CAN BARELY UNDERSTAND.

WHAT IS WRONG WITH USING AMERICAN…

, checked in at 10:05, told would take 45 min to 1 hr. waited for service for 1hr 15 min. car was still parked in same place, went to office, they said it was because they were to busy to handle the load of customers. m. well see.

this all reverts back to feb 19 th when I went to sears for oil change and tire rotation. at that time was told that thur the22nd was first available, I declined because of time delay ( my choice). so went to jiffy lube for oil change figured to come back to sears for rotation!.

that puts us to present, so its been a month sense first attempt to rotate tires. this is not first time having problems with automotive dept. as I recall waited over 6 hrs at store when this set of tire was installed, not to mention to dunboggle over transmission fluid, which left me…

I purchased a Kenmore HE washing machine about 2yrs or so ago. When I purchased the machine I was asked if I would like a warranty and bought that too. Our washing machine began to leave clothes wet after a cycle and would not discharge all the water out.

I contacted my local Sears in Leesville La and I was given a number to contact the warranty department to set up an appointment for repairs. I called on either January 30 or 31st and they told me that it would be the 14th of February before a service tech could look at my washer.

The tech came and diagnosed the machine and ordered parts. I received the parts I believe on the 22nd February. Repairs were made on the 24th of February. This did not fix my washing machine so once again parts were ordered and I did not receive them until 6…

-I want to talk to a manager. have been trying for weeks. I am getting a lawyer. so I suggest a manager call me now. 757-436-4304.

had a problem with it squeaking loudly. Called for service on 1/23/18. couldn't fix. Ordered parts and tried to repair again on 2/19 with no success. Ordered another part which is not being delivered until after our service call scheduled for 2/28. which is brand new.

WE WANT A NEW MACHINE. Terrible service and no follow-up to our calls. HELP.

In 2015 I bought a Kenmore Elite top-loading automatic washer, Model #796.3162#31#. In Nov 2017 the Valve Assembly, Inlet part # 5221EA1008F had to be replaced. This repair cost me $352.73. The appliance repair man said this part should have lasted 10 years or longer. I buy Sears products because they are suppose to be a good quality product for the amount I paid. I am very upset about spending that much money on a part that should have lasted another 8 years. I also spent another $30.00 dollars going to a laundry mat to wash my cloths while waiting on the parts to come in and be installed. Because of this I will probably take my business elsewhere when I need a new product.

Robert W Cox

I was expecting a refrigerator to be delivered within the time window texted. I received 2 additional texts delaying delivery. When checking Sears website, more time delays were added. When I tried calling the delivery service phone number I was lied to( told they were there & when asked time so I could check my security camera footage was told to call back tomorrow) .

When I contacted Sear Customer Service was told that delivery ceases at 9 pm. I advised the representative that sears website indicated 9:48pm delivery time. Nothing was accomplished. Upon another call from CS the sale was canceled. Total confusion, no help and no resolution other than canceling sale!

What is your Puerto Rico stores policy on military discount. In Jan 18, I visited a Sears store in the Belair, MD area and I was given a 10% military discount. This weekend in your Plaza Las Americas Sears store, I inquired about the discount and was told none was available.

I have always been a loyal customer of your tools and appliances. Please advise why the discount does not apply in Puerto Rico, Thanks.

I bought the washer and dryer from Sears, my washer is not working. I called Sears technician 3 times in for repair. Nothing was done. Now I was told that I have to call the plumber to disconnect the gas line in order of Sears technician to get to washer computer.

So why I have to pay for plumber twice to disconnect and then to connect the line gas line, if the washer is not working. My phone is 917-328-9731

1star - cause it wouldn’t let me pick 0 stars, I order 2 washers on line from sear.com on Jan 3, 2018 A day before the delivery, I canceled the order. As of Feb 1 2018 I still haven’t received my refund. It’s been hell ever since I canceled the order. No one knows anything and I get different answers Every time I call, and I get the same email saying

It’s a no- reply email TOO! “Dear member,

Thank you for shopping at Sears.com!

We have received your request for refund for the canceled order. As we have limited access, would request you to please contact the home delivery team.

Home Delivery Team - 1800-732-7747 Mon - Sat 6:00am - 11:00pm, Sun 6:00am - 11:00pm.

If you have any comments or questions, please chat with us now for assistance.

Thank you,”

Four years ago, I purchased from Sears in Hunt Valley, MD, which has since closed, a top-rated Samsung clothes dryer. I take good care of my appliances; I live alone, and have several appliances that are more than 30 years old.

Approximately six weeks ago, my dryer stopped working. I called Sears repair on Dec 3 and on Dec 4, a very nice technician, Donovan O'Neill, came here. He said my dryer needed a new heating element, which he ordered. 82.

It is now a month later, dozens of phone calls, several schedule changes (I have had to re-organize my time) and it turns out that the part is simply not available. I've spent hours on the phone, getting rerouted to people in the Phillipines.

No department seems to communicate with another. When, in exasperation, I called headquarters today, an…

I have Sears Home Warranty, my dryer was not working, made an appointment which was weeks out, after a week I called to see if anyone can come sooner, was given the option of an outside source AIrtech, who came out in a couple of days (last week). The dryer was fixed but by the end of the week was not working again.

I called sears this weekend to have someone come back out I was given a confirmed appointment for today between 4 and 6 pm, no one showed up. I called sears and was told that it is up to me to call Airtech and confirm a time and date.

I asked so now I have to deal with this company even though I am paying Sears and what would it take to get Sears involved. I was told I had to contact Airtech they will give me an appointment since they started the repair if they can not fixed it…

My complaint with Searshomepro is very poor customer relationship and communication. I had a very small kitchen countertop project that (please see attached pictures)approximate start date was 2-5 wks and completion date was approx. 1 wk from that. It was 12 wks later and the CT vendors said Sears plumber was going to hook up sink and Sears plumber said the CT vendors were supposed to hook it up.

The consultation was on Aug 12th 2017 and Nov 9th I ended up had to get my own plumber to complete the job that Sears did not finish after Sears plumber completely destroyed my cast iron sink and left it on back step saying "glad it was not his problem"that they original said would be okay to keep with an undermount.

00 coupon that was supposed to be honored, reimbursement for plumbing cost and…

I ordered two sweaters online, Instead of sweaters, I received some child's blue jeans, but with the correct packing slip, After spending 40 minutes with online customer service, and shifted to three different people, no one could even send me a packing slip to return them. I was told I must go down to the store, and it would be resolved.

I am elderly, handicapped, but can drive. I order online because shopping is very difficult for me. Nonetheless, I went way down to the Richardson Square Mall, in Richardson, Texas. After 20 minutes, no one could refund my money. It is only 14 dollars, but I need the money as I am on a very fixed income. So, sadly. I went back home.

It was a pretty day today, so I ventured back to the store, hoping a manager could actually help. Do you not have some…

I am at wits end with Sears. In August, Sears came to my home to repair an elliptical. That was a 15 minute call. I was told the tech would arrive within a 4-8 hour period -- which was the case with every subsequent visit and was hugely inconvenient with my work.

The service technician diagnosed the problem as being a faulty console, so I paid by credit card for a $95 service visit plus over $400 for the console. When the parts arrived, I scheduled a followup visit -- another 15 minutes on the phone.

Turns out the console didn't fit my machine, so the correct model was ordered. When it arrived, I scheduled a third visit -- another 15 minutes on the phone. Tech person arrived, turns out the console wasn't the problem. Rather, it was one of three other parts -- all of which got ordered. It…

I purchased a Kenmore top load washer and matching dryer 10 months ago at Sears in Chico, CA. I have been married 54 years and this was the first matching set I have owned. I am thoroughly unhappy with the washer. The dryer works fine.

The washer is a HE type without the agiitator. It does not clean my clothes and I take great pride in clean laundry. I am considering getting rid of it and getting a washer with an agitator. I use the recommended detergent and follow the instructions with lousy results.

I have to wash out my stained laundry by hand before placing in washer. This is just a shame after waiting so many years for this new washing machine. I called the store, but it was over the 90 day limit of purchase.

I feel this product is faulty and should not be sold. I would not give in…

Purchased a Kenmore Elite French Door August 26 2012 took out extended warranty for 5 years. We had nothing but trouble with this refrigerator repairman out multiple times and they had to send replacement in October of 2015. After two years the new Kenmore Elite French Door quit overnight and is non repairable and to my understanding it was built by LG that used steel instead of copper to transfer Freon to the compressor.

As a result we lost a two year old refrigerator overnight!! We understand we did not take extended warranty on this one but who would think a $2000 refrigerator would go!! It was built to look good but the work on the inside was cheap and as a result we have lost a lot!!

We will never shop at Sears again and hopefully everyone we tell about this experience will not be a…

I am tired and frustrated of calling Sears customer service and I am not having any resolution over my refrigerator that has been leaking water for several months now and the fridge compartment is not cold enough causing all foods and beverages to spoil.

I purchased this Kenmore (grab-and-go) refrigerator in May 2017 and around August –September 2017 it has been leaking water out of somewhere causing damage to my floor and as the water trickles down, there are damages to my bedroom and doors. I called customer service several times and this was the respond. The first time I called I had to wait two weeks for an appointment before a technician can come to my house. • First visit of a technician – he said my refrigerator was not level which is causing the leaking. After he left we leveled…