Sears

my 73 tr old friend has been without a refrigerator for 5 weeks now. She has been paying on a Sears policy for about 25 years, When her frig broke Sears sent a third party out to fix it. They made three trips and then had to order a part.

Two weeks later and no call and no return call in reference to status of repair. I got involved and after numerous calls to the customer service they scheduled a Sears tech a week later. The tech came out yesterday and guess what?

He had to order a part and by the way u need to call us to schedule a tech to come and install it. Really, a city as large as Dallas does not have a the part. This lady has been with out a refrigerator now going on 6-7 weeks.

I bet if this a Sears employee or Executive it would be fixed or replaced 2 weeks ago her name is Keryl…

Hello I would like a refund for this service. I was told by Sears home warranty that my Bosch washer would be covered if I purchased the Home warranty if I agreed to pay the $99.00 deductible. When the service technician came out I was told that the home warranty does not cover the replacement of rubber door gaskets. I feel a though I was up-sold on the home warranty and your representative clearly didn't explain to me that I would pay $99 regardless of the repair was covered or not.

Service date: 9/7/2019 Brand & Product: BOSCH WASHER, DIRECT DRIVE Service Order Number: 40805858 Service Unit Number: 0008555

Please Read all, Dryer is still not fixed and it has been 50 Days! We cannot use the dryer because your technician said it was a fire hazard. First I have been a Sears Customer for over 60 years, I'm a Senior citizen and I suffered a Stroke and had Heart surgery. This has been the worst situation in customer service I have ever seen.

08/01/2019 Sears Dryer Repair Contacted Sears online about dryer make excessive noise and made appointment for dryer estimate (scheduled 8/7/2019, Joanne could take 4 hours off that day without pay)

08/07/2019 Sears technician showed up (around 10:00 am spent an hour and 30 minutes), took apart, made list of parts needed, gave us estimate, we agreed (approx $300.00), gave check for: $195.22 Check number: 3643

08/12/2019 Parts showed up on door step, had no…

Service Order#: 000820642432435 placed on Kitchenaid Refrigerator prior to 8/23 Technician first arrived on 8/23 and then ordered the motherboard The Motherboard arrived a few days later on 8/29. The technician is not scheduled to return until 9/19.

The Motherboard has been at my home for about 3 weeks. Before the technician left our home he told my wife he would be back in about a month. Our refrigerator has been making loud noises throughout the day, error codes have been displayed and a warning bell dings periodically all times of the day and night. Most recently we have seen "PF": displayed on the display panel. We believe this has placed additional wear and tear on the motor and other elements of the refrigerator and want a replacement. I have called twice since the original visit…

This refers to case #6445198. I have a model LFC25770SB/01 LG bottom freezer refrigerator, covered by warranty number 073622797700033. At the end of July this year, the freezer stopped working (specifically, it shut off, things started defrosting. At at some point it came back on and then became impossible to open -- it was completely frozen shut.

At some point it went off again, causing the upper part of the fridgerator to get warm, then froze again and could not be opened. This problem has happened a couple of times before, like about once a year. This time, I could not get a repair appointment until Aug. 20.

When the serviceman came, he discovered he had to order new parts. They arrived within a few days but I could not get another service appointment until Septmeber 10. At that time,…

I called because my toilet was flooded and there was defaces and urine all over carpet. I live in Palmdale and they sent me a plumber from the Valley that I paid !00. for the service, he took toilet apart and removed my hedges from the bathroom door. The technician said there is roots in the plumbing, they had put a small snake to unplug I asked if they could put a longer snake and they said they would but they are not putting the toilet back on or if I wanted it back it was going to be 90.00 dollars more I didn't have any more money. They left toilet undone and the bathroom door does not close.

I had to pay someone else to put toilet back and it took 4 days because the guy that was sent out here broke the bottom of toilet the screw was broken. I had to buy parts for this and pay a handy…

I am writing this letter to express my dissatisfcation with you repair service.

Specifically:

In Mid July I called your 800 number (1888-577-4342) to discuss a problem that I was having with my refrigerator.

The problem was that the freezer section was icing up, and the refrigerator section was not getting cold. The Technician said this was a common problem and can be fixed by removing the items that may be preventing circulation from the freezer section to the refrigerator section. I did so and by blowing hot air into the freezer the ice disappeared. Two weeks later the problem reoccurred.

On about August 3 I called back the same 800 number to ask for a service technician to come and check out my refrigerator, and the earliest appointment I could get was August 14.

On August 14 the…

I have called in on multiple occasion to get the part for my dishwasher. I have a repair man out on 8/14 his Service Order Number: 40996568 was sent to me by email. The parts still have not been recived so the repairs cant be made.

over a month with no working dishwasher. if you call in you get put on a endless hold.

I purchased a Kenmore Elite refrigerator October 7, 2018. Today is August 24, 2019, and it is broken. Customer service said they won't reimburse for spoiled food. I have to wait 2 weeks for a repair guy. I can't go food shopping because it will continue to spoil.

I spoke with customer service a handful of times, and they said they can't help in any other way.

I've always purchased appliances from Sears and covered them with their protection plan. Today I took the day off for the annual appliance inspection by Sears technicians for all of my appliances. Two appointments were from 9am to 1pm. No one called nor did I receive any notification that they weren't coming.

I called at 12:40 in the afternoon and asked what was going on. A representative who identified himself as Sam checked and said that one technician was handling all the appliances. He indicated he would be by this afternoon. After hanging up I checked emails confirming the appointments and saw one technician was handling all of the five appointments.

In the past a Technician was sent specialized in a specific appliance. Dishwashers or fridges. Not one for everything. I checked my…

new Kenmore refrigerator purchased 11/02/18. ice maker defective. claim filed 7/4/19. booklet says sears to repair or replace within 1 year. unable to resolve with repair dept. I am requesting you replace unit.

Re: Account & Payment ID: 20578681131 Service Order: 40145279 Description: Maytag Washer, Front Loading Service Number: 0008184440145279

Dear Sir or Madam: I am writing to complain about the inadequate and unsatisfactory, actually no service I received from a Sears appliance repairman. I expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.

On February 28, 2019 the Sears repairman arrived but he never fixed the problem and also never received any parts. He was at my house only for 5 minutes or less citing that he did not have the right “tool” to fix the problem and promised to return with the “right” tool later. Unfortunately he never returned and the problem…

My husband and I have been Sears customers for years. We have always been very happy with our appliances and the service we received in the store. Almost 4 years ago now my husband and I decided it was time for a new fridge.

So of coarse we went to Sears outlet. The moment we walked in i was checking on all of my info i had downloaded, reviews, stats, what my wants and needs were. As i am looking at review i was met with a very large salesman who asked me what i was doing.

I said i was looking at reviews to see what i am going to buy. He began to yell at me and tell me that i cant look at reviews and people lie so you don't buy things. I was stunned by his behavior and the fact that he smelled like alcohol.

We had a short conversation before my husband, who was very upset at how he was…

2 months ago I called for service for my refrigerator. Someone came out and said they fixed it but they didnt. I called for another appointment and when the man came to the house he said he needed to order parts.

The parts came and another man came to the house. He said the wrong parts were ordered and he ordered more partes. One of the parts we had to pay for. Those parts came and so did another man and he said the wrong parts were ordered.

He ordered more and I am waiting again. I have enough parts to build another refrigerator. This is insane. ,

I have bought a french door Kenmore three years ago that I'm still paying on, I have called 3 technicians that do not want nothing to do with this refrigerator, Sears will come out charging you a $100 service call, not including your part plus a fee for labor that is not waived if they repair , it's been a month since I've had no refrigerator, so we have looked on the website with the model number and we have not been able to find this refrigerator, the model number does not come up anywhere.

In my entire life I have never been through this, and I don't know what to do since I still owe my credit card. So my advice to anyone don't buy anything until you do your homework, because looking for the corporate number I found tons of complaints that I wished I would have read before buying.

I bought kitchen aid frig, the ice maker would not work, called sears, tech came out in a week, first thing he did was tell how sorry sears appliances were, said he would have to order ice auger, be 7-10 days, about a week another tech came out and said the auger was ok, it was a control panel issue, said he would order parts, about a week later another tech came out and said it was a wire broken in the door and

he would need to order another door, a little over a week another tech came out w/o the door and said it didn't need a door, it was in control panel. he forced the cover of the panel off and cracked it in 3 places and said we would have to place another service order in order for them to fix it.

everytime we call we are on hold a min of 45 mins, then we get someone that has no…

I have been waiting two plus months for parts and service for my water heater. The technician did come but did not have the correct parts to complete the repair. Other parts were order but not delivered. No contact from Sears since! NO HOT WATER FOR OVER TWO MONTHS>

Paul Ronningen 701-400-1827 [email protected]

My Kenmore REFRIGERATOR,01750U3000 has been serviced 3 times due to ice maker not working properly and every technician says that this is an on going problem for this model. But Sears is still selling this model! WHY? I would like another model!

we just delt with the most rude and obnoxious service teck in my life. He accused us of sabotaging our A/C unit that he fixed a month ago.He sat in our home and accused us numerous times of sabotaging the unit. He also refused to give us his and his supervisor's name and number.very unprofessional of the teck I really would prefer not to have that teck back to my home.

A repairman was at my house on June 19,2019, to fix my ice maker in my refrigerator. He ordered the part and it has not even been shipped yet. I have spent hours on hold with different departments trying to find out what is going on.

Each department transfers me to another department and I sit on hold there. I have been told this morning that my part is in the warehouse waiting to be shipped by UPS, but they can't tell me when it will be.

I have a maintenance agreement on this refrigerator and I need to know what is going on and when I will get my ice maker fixed. I am not a happy customer! Dottie Carroll Phone: 903-896-1407 This is a land line.

If I am not at home, please leave me a number that I can reach you directly.

I had a scheduled appointment for July 5, 2019, between 8am - 6pm, for a Kenmore Central AC preventive maintenance check. The service technician called me at 3:45pm on July 5 telling me that he could not make the appointment because it was raining and lightening and he was wet. I informed him that it had been raining all day and he could have called me earlier if he was unable to meet the appointment. Plus, I wouldn't have had to miss a whole day of work.

After the service technician called me about not being able to come, I called your customer service department around 4pm on Jul 5 and reported the situation to them. I had previous called twice on July 5 to ensure the technician was still coming and confirmed that he would be here. The customer service representative rescheduled my…

Called 7:00 A M Appointment set for 8:00-5:00 7:00 PM no one arrived. Tried CHAT online, "Sorry" no chat! Called put on hold 39 minutes, asked to speak to supervisor, held on for total of 1 hour, and almost another minute, hung up!

No live person after first one put me on hold! Man finally came and said we were an add on as of 3:00PM and last client. I told the first person at 7:00 AM what part was broken and type of machine.

Worker not told, didn't have the part. Now I am told even when part gets here in a couple of days, no appointment until the 19th. The worker lives 3 miles from my house! He's willing to replace the part as soon as it arrives.

We are a family and can't wait until 19th. I have already paid for everything $325+ and now I can't get any one else to fix the issue. I want…

I am having numerous problems making orders and canceling orders. If you try to cancel an order just 1 or 2 minutes after placing I cant. If you try on line it states the order has already been placed. If I call right away I cant get through for over an hour.

If you finally get an answer the representive always tells you it is already done and I will have to receive the package and then send it back for a refund. I have lost points and free cash that I received due to your mistakes.

I really would like a response this just is not right! com 1-303-594-6974

I was satisfied until about a week ago. I had a blower but could not be repaired due to all the repair shops being closed in this area, I received a call last we and they rewarded me $310. and instructed me to go to the nearest Sears store, which was Hoover AL.

This was an hour 17 minute drive for me. I called and they said they would have to order it on line. My question is why do I have to drive to have them place an order for me. I called the phone numbers today that was provided about 6 times and they said to call back in 2 hours this went on all day.

I am not sure what to do. they only gave me 90 days, No Sears stores close to me. Phone number 334 285 4000.

Bought A refrigerator January 2019. Have had service calls due to the unit growling both day and night (wakes be up a night. Service person states this is normal for this type unit. I wish someone would pick it up and refund my purchase price $700.

I cam be contacted at 81-229-8142 for any reason, I AM EXPECTING A CALL CVOCERNING THIS UNIT!!

we bought a lawn tractor in july of last year,used it 3 times,started it up in april it wouldn't start had done all maintenance,called sears they sent a tech out he said I needed a new motor,waited 3 weeks for motor and tech, another tech came out said I didn't need a motor that the first tech screwed up belt,he fixed it ,next day started tractor wouldn't go forward or backward tech came out again adjusted something ran tractor and

left,tractor ran for 20 minutes tech came out today said I needed another belt. gonna take another 2 wks wow

I purchased a lawnmower from sears last year (May 2018) with the warranty. This spring (May 2019) the lawnmower was not working. I was given a service center to take it to the lawnmower to. 47 and told the problem was not covered under warranty (see bill below).

Since that time I was on vacation for a couple weeks and have only cut the grass a couple times since. I do not want to take the lawnmower back to the repair shop and be charged again (I was told even if they had not fixed it I would have been charged just for them to look at it).

I would like to exchange the lawnmower for a new one as I feel this one is defective. I have previously owned lawnmowers for 10-15 years in the past with no problems. I take good care of my equipment and do not abuse it.

I am very frustrated at this…

They put the wrong information saying I "declined service" when the technician told me I could order the parts and schedule another apt. 33 approved. I paid 89$ for the tech to come out and now since the technician entered declined they are adding on a 50$ fee which is not a big deal but they still should have informed me.

no department and no where to file a complaint on the tech who did not give me the correct info. I spoke with Angel and Kate which informed me that they could not give me an ID number or any info that would connect them to the call.

The were Extremely rude and kept yelling and over talking me. At the end of the conversation Kate rushed me off the phone when I was asking a question. She was pretending not to hear me and was yelling "thanks for calling sears customer…

My warrant is not being honored. They say I need to have a Sears tech. There is not one in the area. My fridge went out in May. Had a service man (not yet certified with Sears) from Sears Home Store in DL come out he said I need a new compressor. 00.

Sears won't honor it even though MY Warranty does not have * on it like some have. No place says I must have a Sears tech. Scheduled for a sears tech. was suppose to show June 18th they changed it to July 9th they changed it to July 23rd--absolutely unacceptable.

3 months without a fridge in the summer is crazy! " There is no * on my warranty saying a service tech must come. Connie Verville

My name is Joe Simmons III, I contacted your complaint department on Monday June 10th in reference to a technician that worked on my snow blower and riding tractor. I was told I would be receiving a complaint confirmation by email which has not appeared.

In December I went to use my snow blower and it would not start. A technician was sent out to service the blower. He drained the old gas and put fresh gas in (I had already replaced spark plug) and it started.

I went to use it later that week and it did not start. I checked everything and proceeded to check the gas tank, it was empty. I filled it up and it started right up. A week later I went to use it and it would not start.

I checked the gas tank and it was empty. I knew my garage had a heavy gas smell and what was happening was the gas…

If I could rate zero I would. Our refrigerator is 24 years old purchased from Sears 9/95. It served us well and we probably had 2 visits from the repair man. Two years ago, we received a call to renew our warranty for 2 years.

The representative pointed out that the appliance was very old and that replacement would seem like a good place to be, meaning the repairman needed to verify is was unrepairable before replacing it. It finally conked out and it has been beyond painful scheduling as we were informed we would have to wait 9 days.

Meanwhile, medicine and food would be spoiled but that did not have any impact on my frustration to them. They said they would give us up to $300. I expressed that the reason we purchased a warranty was to get extra perks ....

such as covered repair, etc.…

I order a 2 bagger CM42 on March 23, 2019. I was not made aware I only had 45 days in which to return the bagger, if I had, I would have put the bagger together to see if it fits the lawn mower.

I was told when I ordered the bagger that it would fit my Craftsman riding lawn mower so I was not worried about that. On May 29, 2019 I put the bagger together because our mowing season just started. I was shocked to discover that the bagger did not fit my Craftsman mower.

I immediately called Sears Parts they gave me another number (800) 349-4358. After speaking with this department they told me I only had 45 days in which to return the bagger (unused) and they would not return the bagger. So I am stuck with a brand new bagger that does not fit my Craftsman lawnmower.

00 bagger I cannot use.…

Greetings, My name is Janice McMoore and my order number was 41551056. On Friday, May 25, 2019, I had an appointment to meet with a Service Maintenance Representative from Sears. The appointment was scheduled for 1pm. I had been communicating back and forth on the Sears’ “Chat” to get a better idea of when the service person would arrive although I had a window of 1-5pm, and needed to run out for a short period.

The last Chat Rep that I spoke with when asked about how much notice I would get before the maintenance rep arrived could not be specific but indicated that I would get a call between 15-30 minutes before the rep arrived, after the service was completed on the last job. I received a text at 12:48pm stating the rep was on his way and he arrived at the house at 12: 50pm. The…

Ordered two 1/4 in socket sets and was suppose to get these sent to my home. Sears order said they do not ship to P.O.Boxes, but that's where it was sent and Post Office wanted to charge me extra for handling so I sent them back. How do we solve this problem?

La manager no me atendió vien de moreno valley mall. y me lastima mi pie está mal cosido . Pero la manejadora me llegó de mala actitud y me empezó a hablar muy grasera y en tono alto . Lla me estaba cambiando los zapatos y cambio de actitud y dijo que no q ese es mi problema que por qué Llo tenía que ver los zapatos antes y Llo no los mire .

además me sentí como discriminación por ser mexicano

I have a 2004 xjr jaguar. I took my car to sears to get the oil changed on Saturday May 11,2019 Sears at Valley View Mall in Roanoke va when I got home I checked my oil it was black on the oil dip stick and

it just would not sit right with me because I normal get my oil changed at Dominion Dodge but by it being Saturday I took a chance with sears trusting Sears since I am a sears member. So So disappointed.

I went to auto zone today brought oil and filter for my jag and video may oil change so you can see.

also when was shopping in sears I received a call from the service gentlemen that my car needed alignment I couldn't understand that because I have new tires. I had it done because of their suggestion. com (540-266-4844

Ronald Thompson 2303 N. Longwood St, Baltimore City Md. 21216 My repair Tech. told me to get an electrician and an exterminator before he could come back to my house to fix my washing machine. I was told that roaches ate the electronic control board and that I need to pay for a new electronic control board.

I got another repair man and was told by him that electronic control boards goes out all the time no sign of roaches no sign of roaches eating the electronic control board and I did not have to get an electrician. net

YOU ARE NOT ABLE TO FIX THE DISHWASHER AND HAVE NOT BEEN ABLE TO USE IT IN THREE MONTHS! ITS A LEMON!!!!! WE ARE FILING SMALL CLAIMS COURT AND LETTING THE JUDGE DECIDE ON THIS STREESFUL MATTER THAT SEARS DOES NOT WANT TO DEAL WITH ANY LONGER !

VERY UNFAIR TO A GOOD CUSTOMER!

Thanks, James w. Suggs,can you please send me a booklet ? order # 894917245. James W. Suggs 3679 Pee Dee Hwy Conway, SC 29527 843-798-2063 Salescheck # 093001262747 Mfr# 25587 Part# 07125587000 KSN: 5610168 UPC: 043033584772

On oven #2 due to #1 unfixable. Now#2 broken. Both ovens have had repairs. I want a full refund to purchase something else elsewhere. I’m reporting you to bbb. Rated 2 zeros for both machines.

What a joke!!!! There is a reason Sears has filed chapter 13 over and over again. Purchased a service agreement. Can't get our appliance properly serviced in a timely manner. To order a waterpump it is going to take a week to 10 days!!

I can go online and order it overnight and have it hear. They will NOT do that. This is the third time this has happened Save yourself the money and save away from SEARS.

Sears delivery team brought the WRONG refrigerator to my house. I paid 2600 for that refrigerator. They were advised that's the wrong refrigerator. They immediately took it back with them and advised me someone will contact me soon. It has been 6 hours and no one has contacted me yet.

I have reach out to customer service several times and received nothing but POOR service with plenty of lies. Please will someone contact me regarding this matter. I took off from work so I could be at home to get my refrigerator but look what happen, I don't have any refrigerator.

I thought Sears was top of the line but they service toady is beyound HORRIBLE AND SAD.

On February 21st ,2019 ,Sears technician came to service my washer machine,as of March 24,2019,Sears states they are still looking for the parts. I have called sears twice Sears not once have called me to give me an update,what must I do next. I go to the laundrymat weekly spending money need help thanks.

George Anderson

My Kenmore French Door Bottom Freezer is rusting on the back panel with ice forming on the out side of the fridge Model 253.70319214 series:4A34822628. This Kenmore is made by Frigidaire who have issues with this! The refrigerant line/coil is within 1 mm of touching the metal and is a manufacturing defect. A Sears tech came out and knows about this particular problem and only could provide a patch for the problem not a fix. there are many complaints on line with this problem, so why aren't you recalling it. This product should be recalled since there is not a fix for it. I do not want to have to buy a fridge every few years because the manufacturer cannot produce a quality product.

This will be my last purchase at Sears!! do you wonder that you are going out of business. I will not…

I had service on my washer , yesterday, Feb. 12th. My washer could not be fixed. 34. for the appt. I need to have a receipt as soon as possible, with all the information on the receipt, as to why the washer couldn't be fixed.

I need the service provider's name, business address and business phone number. The make of my washer, serial number. It all has to be stated on the receipt. 34 and I will be getting a nice amount from the company I am dealing with to get a new washer.

I need to have all the information as soon as possible so I can get my new washer. I will be purchasing one at Sears. I don't understand why I have to wait so long to get a receipt, and all the information I need.

Waiting 1 week is ridiculous. Please see what you can do for me, and rectify this, so that I can have my…

tech out 3 times for dish washer. removed part to be refurnished nobody knows where par is 215-493-6769

1.0 Details 1 comment My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.

It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.

My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.

The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are…

handle on dryer came off. Technician came to fix it on 1/11/19, service order # 42103194. Technician did good job, no problems with him. Problem is charges. He was here for a half hour or less, fixed the handle and checked whole machine.

I was told about the $99. diagnostic fee in advance, and I figured there would be a parts charge. 44. 91. Outrageous amount. Long time Sears appliance customer, never got hit like this before. Will think twice before using this service again.

Ordered items from sears.com. Nine of the items were to be delivered before christmas and 9 items were to be picked up at the store in Kennesaw.

Items to be picked up at store (9 in total):

7 items were picked up just fine. 2 of the items were unable to be found by the store. They refused to process a refund. They said I had to mail in some receipt they gave me in order to receive a refund for one of those items. The other item, was located a week later and they wanted me to make another trip to the store to pick up the missing item.

Items to be delivered (9 in total).

4 items were delivered. 1 item was a pair of brown boots but in the box there was just a left boot. No one know what happened to the right boot. Contacted SEARS Customer service and all they could do was offer a refund.…

Water filter for Kenmore refrig. Ordered 2, specified for said refrig. Neither will fit. Called Sears Parts, rude response, said right part, nothing we can do. Repairman just left, said nothing wrong with refrig. assembly, filters are wrong. So Sears is obviously shipping a different filter under the same # and seem to have no knowledge or won’t admit the design differences on the filter head which won’t allow insertion.

Had other, many, issues with Sears products and personnel, not too difficult to see why they are closing stores and nearly bankrupt.