Sears Complaints Continued... (Page 2)

I went to Sears and had a horrible experience with the store associate manager Shantel, who refused to enclose her last name. It is absolutely unethical as well as it is considered fraud to advertise false prices on item. The associate(unknown name) who was very pleasant and was helping me with 14 kt gold jewelry set which was 90% off of original price, which come to $69.00. There was GNI written next to 14 kt and I did not know that meant. I asked the associate if she knew, she stated she did. She recommended me to go to sears website and look the item and she provided some numbers from the tag. When we both located the item on my phone I saw that earnings were not the same earnings as it was in the jewelry box. I brought this to associate's attention and was told that the original earnings are missing and therefore were replaced with something similar to make a set, which was OK with me.

But since we did not find anything explaining GNI she decided to call a manager to clarify. Manager took a while to to come and when she come she was annoyed and had ignorant look. She open the little door to enter to the counter and slammed behind. I and associate looked at each other with puzzle faces. She took the set to find out what meant GNI and took a while . After all this time , almost an hour in total that I spend in Sears, she come to me with no answer regarding GNI, but to say that earnings did not belong to the set. I explained to her that I have noticed and brought to associate's attention but was told by her that the original earnings were missing therefore those were replaced to make a set. She looked at me , rolled her eyes and said" you must be kidding me, I am not selling the set, hmmm, you have a good day" and walked away.

Wow, I shop in Sears a lot since I live in the area but did not come across this type of bazaar behavior. I've told her since the set was advertised in such way and was confirmed by the associate I should be honored per state policy, but she kept ignoring me and walked away. This is considered fraud to advertise false prices . please look into this matter and if there will not be any solution I will take a legal action.

We recently purchased a refrigerator in Hayward, WI for my daughter. After plugging it in, after a few days there was water on the floor. We discovered that the door gasket was compressed and not sealing, thus causing the problem. My wife called yesterday to Sears in Hayward and they gave here a number to report for service. She is out of town but told me that someone would call me today between 8:00 and noon to replace the gasket. Nobody called or contacted me.

I have taken the day off work for this and no calls. I called the 800 number that my wife had written down. They had no record of this whatsoever. They will be sending someone on November 6th. That is a long time to wait for a refrigerator. I am disappointed that we didn't have better service on a new product that hasn't been used. I have been a loyal customer of Sears for over fifty years. The problem came from the factory, not our use. I guess I'm a little disappointed in the responses that I have received today. I am wondering what my next step is. What do I do?

Someone from Sears Roebuck Co at 815-676-5223 keeps calling me twice a day. I told them a month ago did not want to order or buy anything and they keep calling me. I did not order anything online and do not have a service call. I was on the chat line this morning but had an emergency and had to leave and not I cannot get it on the computer so please help. Is that number a legitimate sears phone number? I looked it up online and did not see any of these listed no their corporate website.

On August 18, 2015 we purchased an LG dryer, model # DLG3371W at The Northpoint store in Sears in Atlanta GA. It has been a disaster ever since. First, prior to purchasing the dryer, we had a repair appt scheduled on a day from 3-6. The repairman showed up at 7:30 PM! After discovering the dryer was not worth fixing, we went into Sears and purchased above mentioned dryer. The salesmen in the store were not helpful and only interested in selling a product to conclude the "friends and family " sale. They erroneously charged us for delivery which was supposed to be free. This required three subsequent calls on my part to get it credited back to my account. Now that we have the dryer, we realized one feature that affects about 5 cycles, the sensor dry, does not work. We called and scheduled another service call for Friday, Sept 18, from 3-6. At 5 PM I called to inquire as to the status of my service call.

After being cut off 4 times, I was FINALLY told the technician was running late and would call me. I never received a call. I called back two more times(again being cut off) and finally was told they would show up between 7:30-9:30. Obviously, Sears has a huge scheduling problem with it's appointments that is unacceptable to homeowners/clients. When the technician came, he told me this sensor dry feature only works on extra large loads, something that was NEVER EXPLAINED to my husband and me in the store. We feel we were had, taken advantage of and completely misled. Previously all of our large appliance purchases have been made at Sears. This will no longer be the case, and in the age of social media, we have made it clear to all of our friends about our complete dissatisfaction with their lack of concern/honesty over such a large purchase. We are highly disappointed with being misled in the store, the lack of customer service, lack of appropriate scheduling of appts, and difficulty in speaking with a human being when calling.

Sears has disappointed tremendously and has lost ours and other people's business as a result.

We remodeled our kitchen in 2008 and purchased four appliances from sears, We also purchased the repair agreement. Of the four items, three have needed repair. The main one is the dishwasher. The control Panel was replaced in 2010, replaced again in 2011, replaced again in 2013, and I am now waiting for the technician to replace it for the fourth time. The repair agreement states that there must be four major repairs within 12 months before an item will be replaced. This is a senseless Sears requirement and only serves to keep sears from having to replace faulty products.

I have been involved in repairing many things during my life, and when the same component fails time after time you start looking for a different problem that causes the failure. Sears does not concern themselves with the underlying problem, only with a quick fix, get it running and don't worry about anything else, if it fails again send a technician out and do it all over again. The one thing I have learned is don't deal with sears.

I took my car to sears service center at South Hills Village, Pittsburgh Pa 15241. I had a leak in the break lines. I left the car on Thursday morning 6/25/2015. All that was was replaced was the partial brake line and i was told i needed a fuel line that was partially replaced also. The kept the car until 6/29/15. I was billed $1063.73 for the parts and service. There is a law governing the amount of time spent on a project and the parts did not constitute that amount. I need to have this issue resolved. If you need the invoice i can mail it to you.

I called sears in regards to my washing machine over a month ago. I have a service warranty.it took a week before anyone came out. The first technician said it was the control panel and that he would have to order a part, That took another week before he came out. The second technician comes out and says it is the bearings need to order a part. That takes another week. The part comes in and they send out two technicians and they say the motor has to be replaced we have to order another part. that takes another week. They came out this morning at 8 a.m. and say ok the washer is fixed. I put a load of clothes in to wash and water starts pouring from underneath. I call customer service immediately and tell them what is going on.

They say they will call me back in ten minutes. I call them again they tell me they will call back in 30 minutes. No call. I call customer service and ask for a supervisor and after going back in forth with her over an hour she tells me they cannot reach a technician. I call the corporate office explain to him that this is unacceptable service. He goes off the line comes back tells me they can not reach the technician but as soon as he gets their message he will call me. I finally get a call at 1 p.m. that the technician will be here this afternoon. It is now 3:30 no technician. This is poor poor service.

I bought an item on line from an outlet store, the sale was confirmed that day. The next day the sale was cancelled.I was told the item was no longer available at that store, but another store has that item fore sale. $800.00 more than I paid. the condition of both items was the same .Both were new floor models. I think Sears should sell the item for the price I was quoted.. and ship it to me..I have always bought Sears appliances in the past. But I will shop elsewhere if this is not resolved to my satisfaction. I have all the documentation available..and would send copies if needed.

On May 5, I attempted to make an $11 purchase, with check, at Sears, Bethesda, MD (2 weight lifts). I showed all ID requested, but clerk said my check was not accepted. Since I had recently written one for over $1,000 elsewhere, which was not questioned, I found this upsetting.

He said I had to call a number but didn't give it to me, so I went to the office. (This is the grungiest office I have ever seen, no one sitting there and no response after banging on the window). Finally, after walking into the warehouse, I found someone who could not help me only to say it's the bank not accepting the check, not Sears. I went to my bank, and no problem with them. Someone from headquarters should make a site visit here to inspect the "office!"

Soon after the purchase of Samsung refrigerator (counter-dept) in 2011, the freezer would not close due to ice build up. We initially thought perhaps we did not close the door tight enough. A tech from Sears came out on October 2011, fixed the problem. So we thought.

In Sept. 2014, Same problem. Sear's tech came out (thank goodness I purchased extended warrantee at the time of purchase). Tech applied silicon (I think that's what he said) to back of refrigerator, where it was broken. Dec. 2014, a tech was called again for same issue. Tech did same again. I am currently having problem where now it leaks from the bottom. My kitchen floor is wet. A tech is scheduled to come back out on May 9, 2015.

When I called Sears, I was told that same issue had to repeat at least 4 times in one year for them to consider other options. I am extremely frustrated.

I purchased a Sears riding lawn mower with extended warranty. When the transmission failed, I called for a service appt. I was given a date 3 weeks out for 1:00 to 5:00 PM. At 2:30, the day of the service call, a call informed my wife the appointment could not be kept. No follow-up appointment was offered. A call to the Federal Way, Wa., store was no help. The manager has said he would check service and call back, but no call came. As of today, my lawn is over a foot tall and Sears still has not responded to our attempts to have the $2,000 mower serviced under warranty.

I had a problem with the micro wave oven. Sears were there 5 times to replace and remove broken parts. Then they wanted to sell me a new display board. I said fine, and they said that there is no warrantee and I will have to eat it if it does not work. Also, the last attempt to repair it, they broke the lower oven also. The tech is very rude and has no idea what he is doing. I will never used Sears again and never buy anything from them. I was loyal with Sears for over 25 years. I filed a complaint and called the next day. All the info I gave was deleted. Wow! Sears what happened to you. You became a rip off and liar. So far, they charged me $635.00 and never fixed the problem. And they took off every single part they put on. Shame on you! I am telling everyone how bad of a co. Sears is. Bye and good luck.

The delivery staff did not bring the vent/filters for my microwave. I reported the missing items to the Sears’ customer service representative in Newport News, Virginia and I was advised that I had to call the folks who delivered my microwave. She gave me the number, but did not make the call. Poor customer services, the sale clerk should have made that called since the microwave and stove was purchased and not charged and this writer paid for the product and had nothing to do with missing items; However, I called the Delivery Department @ 1-800-732-7747 and was advised that I would have to wait for 7 to 10 days for the delivery of the missing parts. I explained that the stove and microwave were for my rental property and that one of the reasons that the inspector failed the inspection was because the vent/filters were missing from the microwave.

I asked was there anyway that they can have the parts deliver to the store in Newport News and the staff said no and that I can call the part store and see what they can do to obtain the parts earlier. Again, poor customer service; why do I have to make all the calls? I paid for a product that was not delivered. The next day, I was able to get the inspector to allow a letter or something showing that the parts are on order; however, the staff at the delivery department stated that they are unable to give me a letter or email me anything showing that the missing items have been ordered. I am very dissatisfied and this is not the first time that Sears have showed me very poor customer services. The inspector will be at my rental property on April 24, 2015 and I still need something showing that the missing items have been ordered. This has caused an hardship on me because every day my rental property is vacant, I am losing money and a perspective tenant who is homeless is not allowed to move in until the house passes the inspection.

Today we had a new dryer delivered and installed at my mothers house. My mother is elderly. I was not present at this time but when I arrived later today to see how it went I was told that they replaced the washing machine hoses. They told my mother the hoses were old and needed replacing and that they would do it for $25. My mother agreed and paid them cash and was not giving a receipt. The hoses were replaced. The problem is I replaced the hoses two days ago. I have the receipt for the hoses and the date they were purchased. It upsets me that these installers took advantage of a elderly women {my mother}. How many times do these installers do this?

On April 4,2015 I bought a wash machine. I made this purchase at Sears in Florence, South Carolina. Unfortunately, your worker bought out the wash machine without the hose that was paid for at the time of the purchase. Though this seems like a quick fix (by getting the hose), and didn't act that way! To resolve the problem, I would appreciate your worker come and pick up the wash machine and sears return my money back. I don't even want to consider the washer anymore.
I look forward to your reply and a resolution to my problem. I will wait until Friday 10,2015 by 5:00pm before seeking third-party assistance.

I own a smooth top slide in stove purchased from Sears some years ago. I have kept this range in perfect condition through-out this time. We have had maintenance insurance with all the products purchased from Sears. Recently their was an incident with smooth top glass creating a crack damage. The sears technician arrived on a second trip and examined product, took a photo and displayed to his authorized personnel, and stated that nothing could be done as repair or replacement of top because it was not due to manufacture default. Why do we pay insurance on these products? We have been Card holders with Sears for approximately twenty years plus, Sears has always shown loyalty to their customers, and pride in reference to their products. In speaking with your representatives by phone they gave us no satisfaction. Also please not that of-course this particular smooth-top part has been discontinued or not available, we wonder why? We like Sears products but your insurance coverage does not make sense. Is their any possibility of us purchasing another stove with a reasonable discount. Please respond, Thank You.

Tried to order a replacement power washer hose for a unit that is less than two years old according to date on the decal on the sprayer. Thisbhose is "obsolete" now. Sears parts people swore they had the right hose, lady taking order, so they shipped it. Turned out to be the wrong hose. Now "I" have to waste my Damn time going to ups and send back to get my money. No other recourse apparently. The lady taking my order must get paid by the parts she moves. So, I got on line and found the correct hose ate parts.com in Utah. They had some in inventory. I guess, with Sears having trouble I will just quit buying from them. Went the same BS trying to get an axle seal kit for my Sears riding lawn mower. Took them three attempts before they finally sent the right part after me giving the the part kit number. That's why I think their people get paid by the parts orders they fill. Any way, I done with Sears and craftsman.

Refrigerator went out in the evening of 3/17, call early on 3/18 for repaid. Technician came out on that day but would not look at the refrigerator because we had unplugged it. When on the phone with my husband I could hear the technician yelling in the background. Called again late 3/18 and got appt for 3/19. Technician came out, diagnosed the problem and said he would order part. The part apparently was not ordered right away because was not prepared for shipment until 3/23 at 9:56 PM, was not picked up by UPS until 3/25 !:00 AM. for delivery 3/26. Was involved in an accident at 4:00 AM which delayed delivery to 3/27 and was received too late for appt on 3/27. Now cant get confirmed appt until Thursday, April 2. which be over 2 wks without refrigerator. Seems due to the circumstances that our appt could be prioritized but I guess not. Have never had this issue with Sears in the past . It has become very frustrating and stressful plus the inconvenience and expense of having to keep 3 ice chests full of ice daily. I have been in customer service for 50 years and know that there is always a way to take care of the customer if you card.

2/24/15 refrigerator started to leak from the front. Service man came and said it was the drip pan and ordered one mean while he shut off ice maker. After 2 weeks the drip pan came and another service man came saying it was not the drip pan but a valve. Her replaced the valve on 3/5/15 and the minute he left it started to leak again. I called service and issued a complaint on 3/6/15 made another service for 3/19/15 Service man called and said he could not come make another appointment. Service man came on 3/24/15 with his hands in his pockets no tools. Hr refused to move the refrigerator unless I signed some kind of release form. Which I AGREED UNDER DERESS. He comes with a blank piece of paper and wants me to signed it. I said to him you think I'm STUPID. He ran out of the house. I called sears complaints while on the phone he comes returns with the same paper but filled in with damages to my floor or cabinets. At this point he started to go to work. He wasted forty-five minutes creating havoc instead of working. Refrigerator is working after replaced another valve. Please I contracts for all appliances with Sears, please do not send this man back in my house.

Have yet to receive my refund of $55.00. This is money owed to me, over charge. This company is a ripoff.From the CEO down to the customer service .

After contacting Sears helpline (on 3 occasions) requesting guidance/assistance on how to purge the air from the water system connecting the factory installed icemaker in our new Kenmore refrigerator/freezer it was determined that Sears would need to dispatch a technician to resolve the issue. The first appointment was scheduled to occur on 3/14/15 between 8:00 AM and 5:00 PM. After waiting around for 8 hours I contacted the helpline only to be informed that the technician may not be able to make it before 5:00 PM at which point I canceled the appointment and indicated I would need to reschedule. On Monday 3/16/15 I called to reschedule a service appointment specifically requesting a morning service call so as to minimize the impact it would have on my work schedule.

I was assured by the helpline technician that a morning appointment had been requested and that service would occur between the hours of 8:00 AM and 12:00 PM. At 11:30 AM I called the helpline to check the status only to be informed that the technician got a late start and my not be able to arrive before 4:00 PM. This is some of the worst customer service I have ever had the displeasure of enduring. Not only did I waste an entire Saturday waiting for a technician who did not have the decency to even call to inform me they would not be arriving within the 9 hour time slot, but now after taking off work to specifically be here to meet the technician today (3/17/16), I am again being informed by the helpline that my second appointment will likely not occur within a timely manner (if at all) again today. I sincerely hope that Sears management looks into the poor customer service being granted to their customers living in the 15542 zip code.

Appointment was set to repair my washer. The appointment date was set for 3/14/15 with a window from 3pm-6pm. At 6:03 pm, I called Sears customer service because the technician had not yet arrived. I was told not to worry as the tech ran late on a prior appointment. At 6:56pm, I called Sears customer service again as the tech still had not arrived. I was yet again told that the tech would be arriving soon and a call would be placed to the tech to call me to provide a status. At 7:47pm. I called Sears yet again to check and was surprisingly informed that the technician took it upon himself to RESCHEDULE my appointment without so much as a courtesy call to me. After being on the phone with Sears for over an hour, the only constellation given was an "apology" and and offer to keep the appt set by tech. This was my 1st experience with Sears..horrible is putting it mildly.

February 22, 2015, I purchased a Nordic Track Treadmill...total cost $2063.72. The Sears Associate, Janet Houston, gets a rating of 110....she was awesome!!!!! Delivery and setup is another world...a troubled world! I have made 13 calls in the past two days trying to make sure my delivery was coming on 2-26-15. I rearranged my entire life for that delivery........as of this minute (11:00 a.m. CST) I still have not spoken to anyone that knows where my order is and if it is going to be delivered....ever!!!! Salescheck # is 0138610611333.

I also purchased an IFIT WIFI Module and membership to go with the treadmill ( cost: $109.24). I would have rated zero stars above but the star was already lit and I could not turn it off! If Sears expects to be successful and stay successful, Customer Service MUST be 110% across the board......especially Delivery and setup....Being courteous to your customers is so simple. However, it pays big rewards to Sears. I am so very unhappy and disappointed with this Sears' Delivery!!!!!!!!! This will be my last purchase from Sears. I pray I get my treadmill today!!!!!!!!! I made this purchase at the Sears in Rivergate Mall in Goodlettsville, TN 37072. I wait for your reply.

I ordered snow-blower parts from sears parts dept. three weeks ago. I was told it should have been delivered in 5 to 7 days. I haven't received them yet, the parts dept. keeps telling me that they will forward the UPS tracking number via my email address. Every time I call they keep telling that they the order has been filled and they will forward the the UPS tracking via email. I called a few minutes ago and got the same response. The order has been completed and they'll let me know when the tracking number is available.Apparently the order was completed on February 6 but I'm still waiting for the tracking. Every week they keep telling me that I should get it on Friday but the days pass without receiving the parts. For the last three weeks they keep telling me I should get it by Friday. So that's three Fridays in a row.

If the parts were forwarded near February 6th there is no reason that the UPS tracking number shouldn't be available. Also the cost of the parts have probably already been charged to my sears credit card and I would like to have a refund issued and charged when I actually received the parts. Please be assured that I will be cutting my sears credit card when this ordeal is finally over. It is no wonder that sears is heading for bankruptcy. A disappointed customer who will no longer be shopping at sears.

In September of 2010 I purchased four tires from a Sears Auto Center. The installation went fine and the service was great (at least I thought so at the time). Fast forward to January 2012...I have now had the tires on my Lexus IS250 for 15 months. I drive in to a Sears Auto Center in Chicago to have a flat repaired. The technician reviews the information they have for my car in their system and proceeds to tell me that the Auto Center that innitally installed these tires put the wrong size tires on my car.

He proceeds to tell me that I have to replace them immediatly because it may cause damage to the car and may even be unsafe to drive. The sales associate tells me that they will replace the tires at a minimal cost to me since it was their mistake. This story changes and I am then told that I need to "drive back to Indiana" to have this issue resolved. Concerned that I am driving an unsafe car due to the wrong size tires being installed I tell tehm to replace the tires with the correct size thinking that I will simply call their corporate office for resollution. Simple enough, right??? Wrong.

After four weeks of being put through a ridiculously complicated complaint process I am stuck with a $600 bill for replacing tires due to their error. I had been a Sears customer for nearly 20 years. This rellationship is now over. It's no wonder why this company has been performing as badly as it has been.

Sears has been a trusted company to my family for years and I'm disappointed and heart broken over the horrible customer service I received during the time I needed experts. I was apprehensive about allowing Sears to install my garage after an earlier experiencing with the horrible communications between the technician and customer service staff approximately two months ago. I decided to use Sears again because I have a credit card with them and felt it would be easier; FAR from being TRUE!!! The Technician came out on TuesdayApril 30, 2013 and stated he couldn't fix the garage at that time because he needed additional materials (my car remained stuck in my garage for the fourth day, plus I missed half of a day work). I assumed because the technician did the estimation and assessment on Tuesday, Wednesday work would be done without any issues. I was advised that the technician would be at my residence from 10-12; the technician got to my house at approximately 1:30 on wednesday April 22, 2013. Prior to the late arrival of the technician, I called the Sears 5-6 times speaking to manager Tim who was very rude, accusatory and unprofessional. Per Tim, I should have known it would be around 12 because of the two hour window that guarantees that. After 12 and speaking to Tim again, I was very irate because he proceeded to telling me that the technician had a job in Austell and was stuck on Interstate 285; in addition to the technician picking up the door from Norcross that morning. At that point I knew Tim was lying to me and patronizing me because manage Sally informed me on one my calls that the door was picked up on Tuesday evening (managers lying to customers just to shut them up....the integrity and faith I have in Sears has diminished to nothing). I called back again before the arrival of the technician and was informed by Sally that she was about to put her sneakers on and walk to Tim's office to advise him of my displeasure with him (another lie). I called to obtain the number from customer service representative in another department the president of Sears number...I will be sending the CEO and all the board members a letter of dissatisfaction, in addition to Louis. When the work was compled the technician advised me the price was $852.00 which was the incorrect price because Sally told me on Tuesday the total was $623.00...I am appalled on how Sears is now in the business of deceiving and ripping innocent customers off. I feel so violated and hurt...I don't have the time or money to be taken for granted and taken advantage of. I will also send the Better Business Bureau and Clarke Howard, customer advocate a letter regarding these issues so no other customer would feel like me.

I ordered a refrigerator online on Nov 19th. To make sure that the order was processed correctly, I phoned and spoke to a gentleman to make sure that the model I had chosen would come with an ice maker and a right hand door, and that my old fridge would be removed. A few days later, the fridge was delivered, without an ice maker and with a left hand door.

Also, I was never told that a fridge with an ice maker requires a plumber to disconnect it, so as a result my old fridge was left in my kitchen along with the new one. I managed to get a plumber to come in 20 minutes to disconnect my old fridge; however it took over 10 phone calls and 4 full days of waiting for the old fridge to actually be picked up!!

It took a total of 8 phone calls to get the door reversed on the new fridge. And, three service calls!!

The first time a service person came I was told that it would cost me $125.00 to make the change. I had been told by a sales rep that the change would only cost $25.00. So, in desperation to get the thing done, I told the service technician that I would pay that amount if necessary and argue about it later. At that point, the technician advised me that he could not do it anyway as there was a part missing!!

I waiting a few more days and finally got another visit from the same technician who then asked me if UPS had delivered a part. I asked him what part was he talking about as other people had told me that there was no part required to switch the door. He refused to elaborate. I asked him to please just switch the door so it opened on the right side. He told me he could not do it without this mysterious part. He left again.

He phoned me twice in that afternoon to inquire if UPS had arrived with the part he needed. At 4 p.m. he stopped calling and I had to again phone and talk to several people to attempt to get another appointment!! After being hung up on a few times, I finally reached a person who advised me that the whole problem could be blamed on the french speaking Montreal office!! No explanation what had actually occurred etc. but I have always been polite to innocent people just doing their jobs.

In total, I have had to spend hours contacting Sears and had to wait 3 days for service calls without getting the problem solved. Today, another technician arrived in a Sears truck (the other guy was sub contracted as the truck did not say Sears0 and he changed the doors with no problem and no mysterious part that never arrived and was never needed in the first place!!! About the ice maker, I could not tolerate trying to get that delivered!!

I have been a loyal Sears customer for over 40 year. I have purchased appliances for my rental properties, relatives, my own cottage and all my Xmas gifts. If this is not settled to my satisfaction, I never intend to deal with Sears again,. I would like to have at least $200. taken off the price of this fridge as my time and the amount of irritation caused by this ridiculous situation is worth much more than that. i would appreciate a response. This is the second complaint that I have written to Sears about this situation. No reply came from my first complaint.

I bought a pair of dress shoes at Sears about 5 months ago I wear these shoes about once a week. So the shoes have been worn about 20 times the sole of one of the shoes fell completely off . I brought into a Sears store and was told that there was nothing they could do after 90 days.

I asked to speak with a Manager and even after showing her there was absolutely no wear to the soles or to the shoe itself she said there was nothing she could do. I could understand if the shoe appeared to be worn but this was not the case.

After 20 plus years as a Sears customer and card holder and most likely having spent at least $10,000 or more over that period, I will cut up my Sears credit card and take my business elsewhere in the future to a store that will stand behind their products they sell.

Today I took my vehicle to the Sears Auto center in Hyannis, Mass at the Cape Cod Mall, to have a shimmy in my car looked at. I was told that they would look at the car and call me with what the car needed for repairs. A few hours later I received a call from Kevin saying that I needed routers in the back, routers in the front, new pads in the rear and front, I needed the emergency cable and pad replaced along with a tire that had a nail in it. They told me that the left rear Router had three cracks and that the total repair would be somewhere in the 890's range.

I asked them to just do the rear router and fix the tire and they stated that they could not do that. If they touched the car and replaced anything they would have to do all the breaks it was the "law". I asked him if that was the cause of the shimmy that I felt and he said "yes". I told him that I could not afford to do all that work, 900.00 was too much for me at this time. He said he would speak to his manager about just trying to take care of the shimmy.

He came back to the line and I was told No. I told him I would be down to pick up the car, I would not make any repairs at this time. Upon arriving back to the store to gather my car, which was a Chevy Tahoe The gentleman behind the counter said my bill was 897.00 I stated to him I didn't have any work done and that this was not my bill. He went into the back and got "Kevin" to come out who then told me that they repaired the one tire and it would be a charge of 24.00 I paid that Bill and proceeded out to my car. Immediately I noticed that the front drivers tire rim had been changed. I went back into the store and ask why the rim was different and I was told that they took off my space tire and placed that in the front to make the car "more balanced" and they either put the bad tire with the nail in it under the car where the spare goes or in the back.

I accepted this although not happy that the time had not been taken to change the rim on the tire that I paid 24.00 for. I got back to the car, to find the car dead. Unable to start. No power to the car at all. By this point I am not happy. I go back into the store and tell the clerk that the car does not start and I am not happy about this. A gentleman comes out of the back that I had not seen before, goes out to the car and tries to start it. It does not start. He comes back in and gets a jump start and preceded to jump start my car.

And begins to tell me all about how GM sucks and that they changed this and that and when they put it on the Diagnostics system it kills the battery. The best thing I could do is drive it for about 45 minutes to charge the battery up and it should be fine as long as my battery was not old. He was rude and unsympathetic to the situation. I got into my car that he had pulled up to the curb and I was unable to keep the car running. It stalled at every stop light, stop sign for almost 30 min, Being so upset at this point I take the car to Midas to have them test drive the car and explain to me what is wrong without telling them anything about what Sears said is wrong with the car.

The service man takes me out to the garage and shows me the rather large bubble in the right rear passenger side tire. Where the belt was broken. He had done a break inspection and found the crack that sears had stated, and also found no issues with the from routers and pads. Suggested to turn the routers would be helpful. They replaced the two rear tires, One of which was the spare now, and replaced the back routers, and pads along with windshield wipers, and repaired the back windshield wiper for 858.00.

Your company would have charged me the 898.00 and would have not solved the problem as to why I was there. This is unacceptable to me, and unfair business practices. I have used Sears for years and I am truly disappointed with the level of service at this store. I could not have been more upset to feel like I was being taken advantage of. They tried to get me to do repairs that were unnecessary, and I would have left without the problem being resolved. I would like my 24.00 refunded to me immediately that I paid for the tire repair, of which they just put the spare on. Where is there any repair? I could have used my AAA for that! I am truly disappointed in your services.

Hi, Thursday morning before black Friday I purchased $175 in gift cards at a local giant eagle groceries store. The gift cards, a total of 3, were for sears. I bought the gift cards to purchase a Samsung galaxy 7" tablet. On sale from $250 to $178. I sat in the sears store for hours, prior to the 4am sale began. Once the sale hit at 4am I proceeded to check out. When the sears employee swiped my gift cards he notified me that they read a balance of 0 dollars. I called the grocery store corporate office, and they called sears card services. Sears cards services acknowledged that they some how erased the balance, and that they would return the money back to the cards within 5 business days. The problem is I spent hours on the pg one trying to request the tablet at the same sale price as what I waited in the stores hours for, and out of the 3 people I spoke to they all say there's absolutely nothing they can do for me and that that price is only available during black Friday. I realize that. But it was to the fault of sears that I was unable to purchase the item at sales price. Now the tablet can only be bought at full retail price. I bought an entire homes appliances at sears, and this will

On Dec 2 2012 I visited your store in Irondequoit New York. I purchased several men's shirts, which cost me approximately $56. I paid for the shirts with a gift card, balance of approximately $15, and by credit card, $41.58.

The shirts were not the right fit so I returned them about a week later to the same store. Allegedly the clerk gave me a full refund, consisting of a new gift card for the $15 and a credit on my Mastercard. Two days ago I revisited the same store to buy a belt. I presented the gift card and was told it had not been "activated." I walked out without buying the belt and later that day called the store manager. She asked me for the return receipt.

Unfortunately I did not keep it, thinking that the refund at a store of Sears size and reputation had been properly processed. My mistake. The manager then asked for the date of the refund. Not recalling the exact date, I said I would call my bank and get the date the $41.58 went back on my card. I called and lo and behold my bank informed me I did not have any credit from Sears on my account. I figure one of two things transpired.

The clerk processing the return was incompetent and unknowningly activated some other gift card and credited some other person's credit card. If true, this does not reflect well on Sears training. Or the clerk deliberately took these steps for her personal gain, stealing from you and me. I suspect the latter. I do not know if you can ever identify the clerk.

I do know I am out of pocket $56. I ask you to send me a gift card for this amount.

I filed a warranty repair claim weeks ago for a GE Profile Series Microwave. After filing the claim through 888-518-7208 a Technician came the first time for the appointment scheduled between 1:00PM and 5:00PM and the technician had the courtesy to at least call me at 832-885-8111 and tell me he was running late but he came,

Upon arrival he diagnosed the problem, ordered the part and I paid via Visa Credit Card, $55.00 and he instructed me to call the 888-518-7208 and schedule for a technician to come back and make the repair.

I called the 888-518-7208 and a technician was scheduled to come back between 1:00PM and 5;00PM and showed up a little after 3:00PM and was here less than 5 minutes and said, "I cannot do it by myself, you need to call and reschedule and I can come back with a assistant.

We called last week on Tuesday and scheduled a 1:00PM to 5:00PM appointment on Thursday and no one came or called.

I then called this week on Tuesday to complain and reschedule, and was told that today 04/11/2013 that the technicians would be here between 1:00PM and 5:00PM, my wife was here waiting before 1:00PM, at 2:30PM CST I took off work to pick our daughter up from school at 3:00PM, I called my wife to see if anyone had came or called and she said, "No", I then called the 888--518-7208 and checked on the status and was told that they were dispatched and coming.

At 3:15PM CST I arrived home at 1228 Delano Street, Houston, TX 77003, and waited until 4:30PM CST and called the 888-518-7208 service number and was told that the appointment had been cancelled. I asked why? I told you not only was someone there waiting but provided my number and my Wife's. They said the technician reported that he called and got no answer; however my phone number is ported to Google Voice as well as Corporate Phone Tracking and I checked everywhere no call to me or my wife.

Then I tried calling Legal at 800-475-1212 and no answer, I called the nearest Sears Store, less than a mile away and got hung up in twice, called back and asked to speak to a Supervisor and was put on hold, after 10 minutes and no answer I hung up.

It is 5:40PM CST and I have been on the phone for over a hour trying to get relief. I begged for someone to come today as after 3 total no shows I have lost faith, income, and been ran around until at 6:47PM CST I was told again that the earliest someone could come is this coming Monday, the fact that this problem has been going on for around a month.

I have a lengthy documentation of calls, as well as Conclusive Proof of call tracking that neither I or my wife was ever called during these repetitive "No Shows" and to have to wait AGAIN and not be able to have this request for service elevated is unprofessional and disrespectful.

At one point I was offered a $80.00 Sears Gift Card, which I declined and said, "I do not care if give me a $500.00 Gift Card, it is not about money from Sears, it is about the worst customer service I have ever experienced, and the fact that I am a Executive in a very high Tax Bracket who typically bills $250.00 a hour for my time, and I have had to not only take off work but literally spend hours on the phone trying to get this resolved.

If Sears has any integrity what so ever they will have someone here tomorrow not Monday. Prior to concluding my procession of phone calls for over 2 hours I told the person on the phone that this should have a Elevated Status and anytime tomorrow that some one can come I will make sure someone is here, to be told, "Sorry, we can try and put you on a waiting list but the AMAZING, "I HAVE YOU SCHEDULED FOR MONDAY BETWEEN 8:00AM CST AND 12;00PM CST.
There is no question in my mind why so many Sears Stores are Closing.

I had a coupon for a $17.99 oil change. I took my 2010 Toyota Sienna in and left it. I got a phone call 45 min. later. He said his name was Roger and he could only put Synthetic oil in my car. The cost would be $70.00. He said it was in the owners manual that only synthetic oil could be used. I told him I would be back to pick up my car and he needed to show me what he was talking about in my owners manual. When I got there he was at the computer looking it up. My family owns 3 body shops in the Richmond and Williamsburg area. I am an estimator at our Midlothian Turnpike location. I know a little about cars. I think this Roger character thought I was just some dumb woman coming in for an oil change. I asked him to show me where it said I had to have synthetic oil and he said he would get his coworker to look. His coworker came over and said, "it's a Sequoia right?" I said no, a Sienna. He said, "in that case, it takes regualar oil". He didn't even know what kind of car I had but insisted I had to have synthetic oil. That is ridicuolous! He then told me to come back in an hour and it would be done. I told him no thanks. I do not want them to touch my car. I also could have sent work to them on occasion because we buy tires and need alignments done. I would NEVER send work there. The Chesterfield Town Center Sears Auto Center will not be getting business from me or our family owned business of Bruce's Super Body Shops.

Purchased a washer and dryer floor model combination in October 2009 along with a 3-year maintenance agreement. I have the original Sears purchase receipt for the $3,221.54. Salescheck # 018640229475, Date 10/02/2009 pruchased at the Hunt Valley, MD Sears store. We called for service before the Maintenance Agreeement expired because the washer is not draining properly. On the first and second service visits, we were told that there is no Serial Number Sticker on the Washer, and therefore, they cannot order the part to fix the problem. Service claims that the Maintenance Agreement information at Sears, as well as the Sales records, do not include the Serial Number. Sears, they claim, keeps no record of the Serial Number. I talked to a Service Manager who told me that if the unit does not have a Serial number attached to it, they cannot service the unit. I did not remove the Serial Number. The matching machines have been under a service agreement for 3 years that cost me $199.99 at the time of purchase. I cannot understand why Sears would not have the Serial Numbers of the units on record. I, also, have no way to know if the original service tech removed or discarded the Serial Number sticker. I know I did not. Or, possibly, the sticker was removed at the store (both units were floor models).

I purchased a groupon for Sears. I let it expire because I decided I did not need the promotional item, and because the Groupon says the purchase price (not the promotional value) is always good for any goods or services offered by the merchant.

The Groupon itself guarantees a refund of the purchase price if the merchant fails to honor it "Period". I attempted to use the purchase value at Sears and it would not honor the Groupon for any value at all because the promotional value had expired. I

now have several emails from Groupon telling me the purchase price is good only toward the original promotion - in direct contradiction of the terms printed on the Groupon itself! The responses do not even attempt to explain this unilateral and retroactive change in the terms. Just too bad, so sorry.

Finally, they told me to go away and not bother them anymore.

I bought this bike November 2011. So far there have been three problems. The first was there were no screws to put it together. The second was the computer broke. The third was a broken belt. The first two comlaints I made directly to the manufacturer of the stationary bike, and received good service. But the broken belt was the last straw, and I requested warrenty service from sears, which I did. I was told I would hear from the repair company within two or three days.

I did not receive a call, so I called sears back, and was told again, I would hear from the repair company in two or thee days, but I did not hear. So I called the company directly and they sent me a new belt within a week, and I got my husband to replace it. It is now six weeks after my request for service from Sears, and finally I got a call from their repair company that they finally had the part and would come down and replace it.

I called Sears and said I had thought I was never going to get service, so I replaced it, and they cancelled my warrenty. This company, Sears, sure has a good method of getting out of servicing their products. I will never shop at Sears again, because other stores provide the same goods, and are much easier to deal with.

I purchased a set of Michelin 80,000 mile tire for my Nissan Altima 2010. I have Sear rotate the tire and do the oil changes every three thousand miles. With in Ten month and 13,000 miles two of my tires were completely bald and the other two tires had 4/32 and 5/32 of tread. The manager said it was from aggressive driving? The car is a 4 door sedan with a 4 cylinder completely stock.

I told the manager that the car was driven normal and was front wheel drive and tire that were bad wore on the rear and my paper work shows from sears when they rotated them. The manger then said it was from excessive braking. I told him it had abs and it would be impossible to slide the tires .

I then asked him to check the pressure my tire were over inflated by sear by over three pounds and the car had been at sear for over three hour they had just serviced it. That why I went down there because he said they wouldn't rotate the tire because the back ones were so bad.

He said all he could do was replace the to back tires and that it void my entire replacement warranty for the whole set. On the warranty it states that over inflation voids the warranty and he still blamed me. This isn't a race car and his team had my tires over inflated . He told me that it was ok because no matter how hot tires get the pressure only increases by 10% I didn't know he was genius as well. I asked him if I could send the tires to michelin to be checked for defects he told me no and he wasn't either.

So when you by from Sears you better not get a tire the will last 80,000 miles because when it wears out in thirteen they will void your warranty by blame and there improper inflation statistics. I also contact Sears head quarters and they can even have someone higher up contact me. Beware of Sears you and your family are at great risk with their automotive experts. A corvette could wear out 80,000 mile tire in 13,000 mile may be 40,000 but in 13,0000 this is highway robbery.

By the way I have a 2005 nissan Altima 4 door with a four cylinder with the same exact tires from Sears and they have over 35,000 mile and they ate still like brand new and this car doesn't have Abs brakes. No matter the issue they tires ate faulty and that seats responsibility to honnor the warranty they sold me.

I saw a great offer on Sears website for as mobile phone. Turned out it was too good to be true.

After making me call their security centre (2nd international call being for half an hour), they and securing my bank’s commitment to payment they then presented a range of excuses including a pricing error and blaming a 3rd party vendor. The vendor they blamed didn’t even receive my order which was placed with Sears (Sears also taking payment).

After that it was a series of minor disasters; My bank made me change the credit card as they insisted Sears transaction had exposed me to potential fraud; there was further expense of phone calls; many hours were wasted with over 40 emails; letters to the CEO and Sears Chairman were completely ignored.

What should you do it Sears appear to be offering a good deal? – My advice is very definitely to look elsewhere unless you have a lot of time on your hands, extra money to waste on expensive calls, aren’t worried about fraud on your credit cards and a thick skin to deal with a series of different “customer service” reps.

i took my van to sears today in hilo, hawaii to get a simple oil change and replace the windshield wipers. i got there @ 7:00 am and the guy said that everyone was out sick and only had one mechanic on duty. after i paid my bill of 74.83, they gave me the keys to my vehicle and i drove home approx 6 miles, with my windows rolled up and the air conditioning on. on m way home, my vehicle was lurching and not running properly.

when i plled into the driveway, i see smoke and could smell that my brakes were scorched and burnt. i looked down and saw that sears had applied my emergency brake on the floorboard and neglectected to tell me that they had done so. i called sears store in hilo hawaii automotive twice @ 808-981-4095 and got attitude and lip service from troy and some chick that hung up on me..

i then called their office @ 808-981-4001 ande sploke to oren who said that he was a store manager. they all told me that sears always applies the emergency brake for saftey reasons. bullshit! they do it on purpose. i spoke to the mechanic and his boss named perry as i was leaving in the parking lot. neither one of them told me that they had appled the emergency brake and should disengage it.

i told sears that i want a complete brake job due to their inferior customer service and neglect

I bought a washer and dryer, after waiting the 2 weeks for delivery I was given a time for delivery and then they called and gave another time for delivery, and then they called and told my Son they would have to reschedule for the next day! I called the 800 number for delivery and those people are outsourced! They're not even in this country and they tried telling me that it was already delivered!I tried to speak to a supervisor and no one would connect me to one so I called the Sears store where I bought it and they gave me the same worthless 800 number.

I use to buy everything from sears, from tools , appliances, clothes,  just everything. Here in the last few years your service to the public has went down the tubes. I went out to your bluefield store to buy a portable air compressor, the one i wanted wasnt in the store but they had a set with compressor and air tools, they told me i could order it and it would be in in 2 days. I told them that i needed it sooner and that i would buy the one they had and they could replace it when the other one came in.

I have had a problem with my Sears washer from the getgo. It never has worked properly, sometimes taking as many as 4 hours to get a single load done. Have had several parts replaced,had the waranty extended,yet it still is bad....something smelled like it was burning. Now it won't spin or drain. Magtag refuses to do anything but a service call. I've tried to say I just have a lemon! How does one get some response from them? Do they not stand behind their products? My last machine lasted 25 years with only a couple service calls...I don't abuse my appliances. Will I get any response from Sears? I bet not!!!!

T hey told me no! So i went to lowes, you bet they took care of me. Now i dont even shop at sears any more, i shop where i am appreciated. I told the salesman I purchased the set from to call them and find out way I have to take more time off work to wait for another delivery! The salesman called back and told me the washer and dryer was already delivered!!!! It's no wonder Sears is going under I know they've lost my business!!

I went to the Sears store today that is located at Greenwood Park Mall in Greenwood Indiana. We were looking for a jacket for my father-in-law. We were looking for a "tall" in mens. After wandering around for about 10 minutes in the Mens Department looking for signs that would have said "Big and Tall", we finally found an Associate so we could ask where that department was. She said it was in the basement.

We proceeded to the basement and again looked for signs that said "Big and Tall". We could not locate any Associate on the floor that we could ask. There was a male Associate that was "passing by" and asked him if he knew. He said he didn't work in that Department but he was sure there was one. I went to the cashier area to ask a cashier. The cashier I asked told me "no" you don't have a tall mens department.

I worked in customer for service for 30 years and I will have to say that this display was the worst customer service I have ever seen. In the retail business especially, I think it is terrible that people that are supposed to be in the "customer service" business have no clue what is going on. Their "I could care less" attitude is appalling to me.

I understand in today's world we all try to do more with less but this experience is unacceptable to me. Sears associates need to take more pride in their jobs and really know what their job is all about. I hadn't shopped at Sears for years and I can tell you after this experience I won't shop Sears again.

I purchased a Kenmore stove, side by side refridgerator, dishwasher and range. When I purchased all, I was aked if my stove was electric (not if it was hard electrice) and i said yes. When Sears came to deliver the appliances, the guy walks in, looks at my stove and say he can't remove nor replace it. I asked what do you mean, he said hard electric. I called Sears and was told I should've told someone, I said if I was asked I could've checked but no one asked me. I was told about the dishwasher and the hood range only. Sears associate told me they could have someone come over and hook it up in a week for an additonal $195 (I just spent over $3,000). I told her, that was never told to me and I am a bit annoyed because I buy applianced from you and I have to pay to have them hooked up, that is absurd. If Sears is going to be a penny pitching company, let your consumers know. My appliances were delivered on the 19th of October, 2012, like I said, I hired an electrician to do Sears work (Sears outsource there delivery associates), now I have placed four (4) phone calls to Sears to come and pick up my old stove (which I paid for) and I keep getting the run around. When I call they say it's not in the system and they will schedule it, the schedule date comes and I call back and the same thing again. I was told by many people not to deal with Sears and now I understand why. When PC Richard deliver anything, they make sure they have people that can hook it up whether it's in the price or they tell there customers. I am very disappointed in Sears and at this point, I will never recommend you and I do Real Estate where I would tell my customers to not purchase your appliances from Sears. I would really like to speak to some one of higher authority. When I call Sears last night (October 25th, 2012), I was told all the supervisors were busy and someone would get back to me. Thank god I wasn't hold ing my breath. I am referring to the Sears in Smith Haven Mall, Lake Grove, NY. If someone could please get back to me, it would be greatly appreciated. My home number is 631-676-5157.

Contacted Sears to install windows for me and since this is a complaint review your pretty much already know how it went. I was told it would take one day to install nine windows with outside moldings. It took 4 days to install. Day 1 two guys came the rest were to show up in a van which alledgely the tire blew out and the couldnt come. Two guys that came could only install 7 windows and put in the last two but didnt secure them so the house was freezing. Day 2 no one showed up to install windows.

Day 3 the entire team showed up to install but ran out of material leaving a huge mess in my front and back yard. Day 4 contractors realized that the windows werent installed correctly and said they reordered windows but tried to contact Sears when those windows would come in they never heard of such an order. So Im out of 10K the windows cost me.

I'm a person who would like to see Sears around for a long time but after my experiance today I'm not too sure. Went to the Woodlands Texas today looking for a part for my dryer and the first thing I was told by another customer was, do not ask him anything. An older guy with somewhat of an attitude asked me what did I want. I told him to be patient and I would tell him. An overall negative experiance from a known professional store. This person should not be employed by a store trying to maintain a good relationship with customers.

So, I just purchased a washer from Sears. They installed it and one month later, it started leaking. I called to schedule an appointment. After being transferred numerous times, I finally did the live chat. I then found out it would be 2 weeks to get an appointment. I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then told 10 minutes later that the supervisor was in a meeting and wouldn't be available and that I should call to speak with someone.

I then called, and was then told that there were 4 other callers waiting to speak with a supervisor. While waiting, the regular agent, then told me that I would have to pay $75 to schedule the appointment that is 2 weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.

Ok, so I got the supervisor. Who, of course tells me the same script as everyone else. She stated her name was "George" and that she can't give me a last name. Of course, I am stuck with an appointment 2 weeks out. And, she didn't understand why waiting for 2 weeks for an appointment is an issue.

In June of 2008 my husband and I purchased a Kenmore Microwave Hood Combination. We also purchased a stove, refrigerator and a dishwasher at the Sears store. In the past we have had exceptional use from Sears appliances. First, the stainless steel trim fell off my microwave in the first month of purchase and would not stay attached.

Then, on Dec. 29 my microwave died with a routine warming of food! It was only 3 1/2 years old! The quality of this unit was devastating and disappointing. It would cost $269. for a serviceman from Sears to "fix" it, but if he was not able to we would have to pay him and on top of that purchase a new microwave! We are deeply disappointed in the quality performance and longevity of this unit, and are further disappointed in Sears Service response to this problem.

Sears sucks! I am never purchasing an appliance from them again!

I am writing about how Sears treats its customers when they give them a good deal on price. I was very excited about thanksgiving this year because I wanted a new TV. I was standing in line at Sears in Oxford at number 1.

I got the ticket for 50 LED TV, but when I went to get TV it was not there so they told me that they don't have TV some one took the TV, they will order better TV for me, this is the TV that they were advertising big time as there super hot deal.

They ordered a better TV for me and told it will be available on 12/12/12 while doing this they ordered a better TV for others in line behind me even better than me and their delivery date was 12/5/12. When I tried to get that one or better delivery date they denied to do any thing.

When I went to pick up my TV on 12/12/12 TV was not there, they said itwill be there on 19 th dec I told I wan TV they threatened me of police and told me I can get refund, my point is that if it was any other thing I would had purchased without standing in line I wont mind refund but I was in line for 12 hrs to get that TV and still they are threatening me of calling police and refund

Ordered washer, dryer, pedestals, hoses, etc. Paid for delivery. Was told it would be delivered on Thursday, February 21, 2013. My husband contacted me to find out where Sears was since there was no delivery. Contacted Sears...was told the sales person who handled my order was new and made a mess with punching in the information and appently placed it as a hold at location. The Sales Associate, Nancy (Novi Location) was very nice and contacted the Dulles location in Virginia to straighten everything out. The contact person in Dulles called my husband and assured him delivery will be on Saturday morning. On Friday, an automated call came from Sears stating delivery would be between 1 and 3 p.m. Another blow! On Saturday the delivery people came and told my husband the water pan was too small for the washer. My husband told him start on the dryer while he runs to home depot to get the correct pan. My husband was told no. My husband asked the delivery men if they had more deliveries within the area...they said yes. He asked if they could come back at the end of their cycle...they said no. My husband then told them to cancel the order. Before my husband could even go to the store, I recieve an email receipt crediting me $3,000 for the order. No one called to see what had transpired! My husband went to the store and someone was prepared with a receipt for my husband. Then to find out we had the proper size water pan for the washer!!! The assistant manager kept on saying there was nothing he could do. The manager appently leaves at 12:00 and could not be reached. Then when my husband told them to credit his credit card....the representative said he did not have a card on file. My husband has had a Sears card since 1991...Sears is so quick to find it when a sale is being made but not for a refund. This is not the only time a situation like this has happened. It is just apparent that my husband and I are stupid for giving Sears a chance. I just want to know how is this allowed...How does management not follow up when there is a minor glitch with a customer...How do delivery men make the final call on situations with deliveries...How can someone be prepared with a receipt when my husband walks into the building....Please help me figure this out....or am I just wasting my time?

Re: Treadmill Repairing. Dear Sir/ Madam, I would like to draw your attention to the fact that two men came on 3/7/12 to repair the treadmill. After briefly inspecting the machine I was presented with an estimate of $802.66 and I was also advised that since this is an old machine, spending any amount of money for repairing it would be complete wastage.

I was also told that most of the spare parts for this machine are either too expensive or not available any more. Both men advised me to use a company that removes junk as that way I would be able to make few bucks and get rid of the junked machine. They charged me $99.00 for the visit and drove away.

Unconvinced, I started looking for another company for a second opinion about the machine and talked to a person, just by listening the symptoms, agreed to repair the machine and asked me to order two parts, one from Sears and another from different company. It took barely 25 min for the person to repair the machine and he charged me only $115.00 for the complete job with two years warranty.

I am complaining of being presented with misleading and false information,  incorrect estimation and wrongfully charged for $99.00.I have the relevant bills, vouchers and purchase orders for necessary substanciation.

Sears was contacted to repair a washer and dryer purchased from them and under warranty. The earliest date given for a tech to come out was 2weeks away. When the date arrives, we waited the given time frame of 1pm-5pm. There was no phone call from Sears to indicate any change in the scheduled arrival of the technician. At approximately 5:10pm, we contacted Sears to inquire whether or not the technician would still be coming out. The service rep indicated that there was not a tech assigned and the appointment would need to be rescheduled.

Loooooong story short......we were told that the next available appointment would'nt be until another two weeks down the line.......SEARS...are you kidding .. where is your professsionalism, customer service, and courtesy!!! Not only did we not get our washer/dryer fixed, we waited for a service tech fors 4 hours, lost time off of work and the frustration of being on the phone with several reps from 5:10-8:00pm. Is this how you treat all of your loyal customers who have purchased all of their appliances from you over the last thirty years.

Once again Sears has ruined a surprise for my husband at Christmas, by mailing information with what i purchased right on the envelope!! My husband picks up the mail and saw then what i had purchased for him. I want $125 in compensation for the aggrevation and frustration you have caused me. This is the second time you have ruined a surprise because you feel you need to seel a warranty agreement, which we never will purchase. I want a call back from someone in management. I intend to visit the store also and tell them about my frustration also. You need to make this right with me!!

You have lost this loyal customer.................

This message will probably go nowhere but I still have the need to at least voice my issue. A couple days before Black Friday my wife and I went to Sears to look at treadmills. Our goal was to find the treadmill we wanted in advance before trying to decide on one while fighting the crowds on Black Friday. We found the one we wanted; it was the NordicTrack T5.7 for $599. We were told if we were to buy the treadmill right then and if the price was to go any lower in the next 14 days we would be credited the difference. I asked if that would be the case for the Black Friday sale price as well and the associate said “Yes Sir, even Black Friday prices.”

We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better. Black Friday arrives and the price lowers to $499. I thought “great” and I contacted Sears and explained how I would like to be credited the $99 that I was told I would be three days prior. It was explained to me that was not possible because any deals like that would be excluded for Black Friday. After learning this would I have been better off returning the original treadmill for a refund that day then to turn around and repurchase thesame one for $100 cheaper 5 minutes later? If it wasn’t such a hassle I would have.

The day I purchased the treadmill we were straight up lied to by the sales associate. My wife and I have purchased numerous items over the years from sears which include some more costly items.