Sears Complaints Continued... (Page 2)
411+ reviews added so far. Upset? Call Sears corporate: 847-286-2500
I purchased a SAMSUNG 65'' 4K smart TV at Sears Bowling Green Ky. Oct -12 Order # 955298616 gave $1797.99 now there is a 65'' class curved smart TV. 4K for 1599.99 i should be able to take the one i purchased back and get the one that is curved or give me a price adjustment on the one I purchased . Would like to have an answer from someone that has the power to do so? My family has purchased a lot of appliances and tools at Sears . I feel like there should be an adjustment or take it back and get the one that is $1599.99.

Sears technician came out 9-6-15 and diagnosed a problem with my microwave. another came out with out calling to schedule an appointment, I called and was given another 3 weeks later. on that date I waited until 6 pm and called and was told I was scheduled for the next day , I finally spoke with a supervisor who told me the tech ran late and they rescheduled me for the next day. The next afternoon I was called after lunch and told the tech went home sick. After numerous hang ups I spoke with someone who informed I would be the first appointment five days later. The tech came out I WAS THE FIRST APPOINTMENT but the first technician failed to order the parts.
I received the parts and called and was told I would be the first appointment of the day and wasn't. I called and was told my appointment would be between 10 and 11 am, the technician called at 9:30 stating he wouldn't be out until 2 pm. This is by far the worst experience of my 54 years. I was constantly lied to by numerous departments the first tech was incompetent and most of the people I spoke with on the phone were rude or wouldn't let me speak with a supervisor. This has been a 2 month ordeal and no one with sears or A&E could answer my questions or speed up the process because of the length of time it took to repair my appliance. Again this is the worst service I have ever encountered.

I ordered a hot water heater online. I called Sears to reorder when the service technician indicated the hot water heater they brought to install was was the wrong gas model and my hook up required a power vent. I called the number he gave me to cancel and reorder the right water heater. He gave me the model number and I verified at the sears online site. The service rep at the call center but me on hold twice for a told of 20 minutes. He then said he had to transfer me to another department. The second rep put me on hold for another 15 minutes (checking in occasionally). He then concluded that he needed to transfer me to another rep/department but he would brief the new rep on my need to cancel the current order and place a order for the correct water heater with the power vent. The third rep spoke very poor English and she asked all of the questions as if I had no previous order, which she had been given the number).
She too put me on hold multiple times. All to cancel one order. It took 45 minutes. She then stated the new model number did not exist when I was looking at it on the Sears website. She wanted to transfer me to yet another number and department (as I listened to people yelling in her background). Upon asking for a supervisor to assist her with the order and to express my frustration, she stated she could help to get the order placed. She struggled with understanding installation and what it meant to remove the old heater. I was placed on hold and then after 15 minutes, she dropped the call. She had my number but never called back. I had no idea if she completed the new order or if she just decided to get rid of me. I waited for a day to received the confirmation email of the canceled order and the new order.
I only got the canceled order, no new order. I called again and got a guy who confirmed the previous order was canceled but the new order was not in the computer system. He then suggested I call another number to order the water heater. By now, I have spent far too much time talking Sears reps who drop teh call and have no regard for customer service. I asked him is one could identify the rep from the cancellation confirmation. He quickly bid me a farewell. Two days later and many customer service reps later, I am back to ordering online with no help. This is the worst customer service operation i have ever experienced in my Life. I deserve to be compensated for the lack professionalism and and the lengthy driil and call waiting. If they call to schedule the installation, it will be a miracle. Has Sears outsourced their call center to a few people in the jungle?


I went to Sears and had a horrible experience with the store associate manager Shantel, who refused to enclose her last name. It is absolutely unethical as well as it is considered fraud to advertise false prices on item. The associate(unknown name) who was very pleasant and was helping me with 14 kt gold jewelry set which was 90% off of original price, which come to $69.00. There was GNI written next to 14 kt and I did not know that meant. I asked the associate if she knew, she stated she did. She recommended me to go to sears website and look the item and she provided some numbers from the tag. When we both located the item on my phone I saw that earnings were not the same earnings as it was in the jewelry box. I brought this to associate's attention and was told that the original earnings are missing and therefore were replaced with something similar to make a set, which was OK with me.
But since we did not find anything explaining GNI she decided to call a manager to clarify. Manager took a while to to come and when she come she was annoyed and had ignorant look. She open the little door to enter to the counter and slammed behind. I and associate looked at each other with puzzle faces. She took the set to find out what meant GNI and took a while . After all this time , almost an hour in total that I spend in Sears, she come to me with no answer regarding GNI, but to say that earnings did not belong to the set. I explained to her that I have noticed and brought to associate's attention but was told by her that the original earnings were missing therefore those were replaced to make a set. She looked at me , rolled her eyes and said" you must be kidding me, I am not selling the set, hmmm, you have a good day" and walked away.
Wow, I shop in Sears a lot since I live in the area but did not come across this type of bazaar behavior. I've told her since the set was advertised in such way and was confirmed by the associate I should be honored per state policy, but she kept ignoring me and walked away. This is considered fraud to advertise false prices . please look into this matter and if there will not be any solution I will take a legal action.

I have bought 3 19.2 volt tools in the last 3 months. 2 of the chargers are bad and 1 lithium battery. I took them into to get them replaced. The attendant told me I need to bring everything in I just want the broken stuff. I went to Sears because I of the warranty plus craftsmanship quality in which I'm very disappointed with the Chargers and battery. Now I am left wishing I had read these Sears complaints earlier before I purchased my tools.

We recently purchased a refrigerator in Hayward, WI for my daughter. After plugging it in, after a few days there was water on the floor. We discovered that the door gasket was compressed and not sealing, thus causing the problem. My wife called yesterday to Sears in Hayward and they gave here a number to report for service. She is out of town but told me that someone would call me today between 8:00 and noon to replace the gasket. Nobody called or contacted me.
I have taken the day off work for this and no calls. I called the 800 number that my wife had written down. They had no record of this whatsoever. They will be sending someone on November 6th. That is a long time to wait for a refrigerator. I am disappointed that we didn't have better service on a new product that hasn't been used. I have been a loyal customer of Sears for over fifty years. The problem came from the factory, not our use. I guess I'm a little disappointed in the responses that I have received today. I am wondering what my next step is. What do I do?

I purchased a laundry center for my tenant. After it was delivered and installed and still under warranty, a repair man had to come back and install"feet". While my tenant was waiting several weeks, her laundry center was propped up on a board. After some time, the repair man came back and installed the proper feet. A short while later, We got a recall notice that the laundry center will leak water. A kit was needed to repair the center. It came in the mail. The repair man came on a Saturday, but called me to say He could not make the repair. They send out only 1 man teams on a Saturday. This was a 2 man job that will take 3 hours.
The center has to be taken apart. It needed to be rescheduled. We chose a Tuesday. I get a call from Sears that I am scheduled for a Saturday. I explained why Saturday would not work. The man on the phone did not know how long the job would take and that it required 2 servicemen. We were rescheduled again for Tuesday. it was to be the first job of the day. I unlocked my tenant's door and waited for over an hour. No show. I called the repair line and learned that I had been rescheduled for 11 to 12. Once again I explain how extensive the repair will be. it can't be done in an hour. The man doing the scheduling said the team on the truck will call me. It is over 10AM and there is no call.

Someone from Sears Roebuck Co at 815-676-5223 keeps calling me twice a day. I told them a month ago did not want to order or buy anything and they keep calling me. I did not order anything online and do not have a service call. I was on the chat line this morning but had an emergency and had to leave and not I cannot get it on the computer so please help. Is that number a legitimate sears phone number? I looked it up online and did not see any of these listed no their corporate website.

I am a single woman over 60. I recently purchase a lawn tractor ($1,589.99) plus insurance and a dryer ($399,99) plus insurance. The store insured me that the delivery man would help me start the tractor to make sure it worked and install the dryer. I took the day off from work on 10/6/15 to wait for the delivery. The man were very rude, pushed the tractor in the garage, damaged the dryer, said I did not have the plug and that they would not install the dryer. Man were very, very, very rude. Store did not tell me that I needed a plug. Went right to the store. Man in the appliance department very nice. Said the young kids don't know what they are doing and was very sorry for my inconvenience.
He helped me get the plug and vent hose for the dryer, set up a new delivery date for my new new dryer and remove my damaged new dryer for 10/13/15. Another day off from work. Got a call from Sears saying delivery would be between 3:00 and 5:00 on 10/13/15. At 5:00 I called customer service. Spoke to a Holly. She said the delivery man had two more stops before mine and that I would just have to wait. Say she would send a e-mail to the Warehouse. Never heard from her again. The delivery man arrived by 5:30. They got my anger with Sears. They understood after I explained what Holly said. Men were very nice and made me feel better. I have always purchased Kenmore appliance from Sears. This was not a good experience at all. Sears service has gone way down hill. No one cares anymore. Very, very disappointed.

On August 18, 2015 we purchased an LG dryer, model # DLG3371W at The Northpoint store in Sears in Atlanta GA. It has been a disaster ever since. First, prior to purchasing the dryer, we had a repair appt scheduled on a day from 3-6. The repairman showed up at 7:30 PM! After discovering the dryer was not worth fixing, we went into Sears and purchased above mentioned dryer. The salesmen in the store were not helpful and only interested in selling a product to conclude the "friends and family " sale. They erroneously charged us for delivery which was supposed to be free. This required three subsequent calls on my part to get it credited back to my account. Now that we have the dryer, we realized one feature that affects about 5 cycles, the sensor dry, does not work. We called and scheduled another service call for Friday, Sept 18, from 3-6. At 5 PM I called to inquire as to the status of my service call.
After being cut off 4 times, I was FINALLY told the technician was running late and would call me. I never received a call. I called back two more times(again being cut off) and finally was told they would show up between 7:30-9:30. Obviously, Sears has a huge scheduling problem with it's appointments that is unacceptable to homeowners/clients. When the technician came, he told me this sensor dry feature only works on extra large loads, something that was NEVER EXPLAINED to my husband and me in the store. We feel we were had, taken advantage of and completely misled. Previously all of our large appliance purchases have been made at Sears. This will no longer be the case, and in the age of social media, we have made it clear to all of our friends about our complete dissatisfaction with their lack of concern/honesty over such a large purchase. We are highly disappointed with being misled in the store, the lack of customer service, lack of appropriate scheduling of appts, and difficulty in speaking with a human being when calling.
Sears has disappointed tremendously and has lost ours and other people's business as a result.

I purchased two queen size beds in 2012.. I have filed a claim for the both of them with pictures at two different times. Sears has not responded back to me. I've left my email address and phone number. When, I called back they said they lost my photos. And I needed to submit more pictures. which I did no ones contacted me back. I've been on hold each time with different represent ices. They don't seem to know what there policy is and terrible customer service. I was finally told to only summit two pictures each or they told me it's thrown away. That's terrible.
One pillow top mattress was $911.49. It has sags all over and lump in the middle of the mattress. It's causing to have back problems. The other mattress was a different type for my daughter it's cost was $732, plus a cover that I was told had to be sears to protect it 48.16. I want full refund for both mattress. I use to purchase my beds only from sears. But, that was there was a local agents that would come out and look at your problems. It's very frustrating.
I will be contacting our local news called action line if I don't get a refund and proper service.

We remodeled our kitchen in 2008 and purchased four appliances from sears, We also purchased the repair agreement. Of the four items, three have needed repair. The main one is the dishwasher. The control Panel was replaced in 2010, replaced again in 2011, replaced again in 2013, and I am now waiting for the technician to replace it for the fourth time. The repair agreement states that there must be four major repairs within 12 months before an item will be replaced. This is a senseless Sears requirement and only serves to keep sears from having to replace faulty products.
I have been involved in repairing many things during my life, and when the same component fails time after time you start looking for a different problem that causes the failure. Sears does not concern themselves with the underlying problem, only with a quick fix, get it running and don't worry about anything else, if it fails again send a technician out and do it all over again. The one thing I have learned is don't deal with sears.

We had an estimate done a few weeks ago for a leaky refrigerator, and paid the $89 fee for the repair person to come out. The $250 quote seemed excessive so we tried to find a decent priced refrigerator from Sears, but could not fine one in our budget. I tried several times to call and speak with someone about an appointment but stayed on hold for over 30 minutes each time. I finally made another online appointment and added in the additional comments section that we have paid the diagnostic fee and would like to have the repair done. I received several automated calls reminding me about the appointment but nothing acknowledging my comments.
I received a call at a few minutes before 2 (the appointment was between 10-2) from a Richard, who refused to give me his last name. He asked me if I was aware of the service charge, which he informed me was now $105. I explained to him about my notation and he told me "that's not how it works. You have to pay again. Why didn't have the repair done when we were out the first time?" This man was extremely rude and talked to me like I was a 5 year old. I couldn't believe it. I told him I didn't want him at my home and that I would call customer service.
I called and talked to someone that clearly didn't have a great grasp on the English language, although she was the least rude of all the Americans from Sears I talked to. She offered us $50 off of the visit. I explained to her, as I had explained to Richard with no last name, that the issue was the same and we had paid a diagnostic fee already, and we would not be using Sears for the repair. I called the Sears Holding customer service number, and the "lady" ( I use that term loosely).
I spoke with told me to ask for someone who spoke English and immediately sent me back to the main customer service number while I was still talking! I did some research and called the number for Mr. Lampert's office. I asked to speak to Mr. Lampert and was asked who I was. When I said a customer who has been dealing with awful customer service, she rudely informed me she had no access to Mr. Lampert's office. Strange she had to find out who I was before she realized she had no access. When I brought this up, she yelled at me, said she knew what she was talking about and told me not to call her a liar (which I didn't). I was then transferred to a random voicemail.
I am going right on social media and review websites to share my experience, in hopes that Sears will take notice, perhaps by a drop in business, and mandate better treatment of their customers.

I took my car to sears service center at South Hills Village, Pittsburgh Pa 15241. I had a leak in the break lines. I left the car on Thursday morning 6/25/2015. All that was was replaced was the partial brake line and i was told i needed a fuel line that was partially replaced also. The kept the car until 6/29/15. I was billed $1063.73 for the parts and service. There is a law governing the amount of time spent on a project and the parts did not constitute that amount. I need to have this issue resolved. If you need the invoice i can mail it to you.

I purchased a battery from the Sears Store at 85 w rte 59 in Nanuet Ny on 1/12/14. The mechanic said he was having trouble changing battery. Finally got done. probably put 50 miles on car and realized my car would not start. Took it to Sears at 1150 sunrise HWY Valley stream NY. I was told my terminal was loose and it was never tightened. Parked the car and did not drive for 2 months. Then it started turning off on me. took it back to Sears in Valley stream and was told my starter needs to be replaced because of the Tensioner due to my battery bracket wasn't tightened. I am demanding Sears replace my starter since it was Sears Mechanic that made these issues from the beginning.

I called sears in regards to my washing machine over a month ago. I have a service warranty.it took a week before anyone came out. The first technician said it was the control panel and that he would have to order a part, That took another week before he came out. The second technician comes out and says it is the bearings need to order a part. That takes another week. The part comes in and they send out two technicians and they say the motor has to be replaced we have to order another part. that takes another week. They came out this morning at 8 a.m. and say ok the washer is fixed. I put a load of clothes in to wash and water starts pouring from underneath. I call customer service immediately and tell them what is going on.
They say they will call me back in ten minutes. I call them again they tell me they will call back in 30 minutes. No call. I call customer service and ask for a supervisor and after going back in forth with her over an hour she tells me they cannot reach a technician. I call the corporate office explain to him that this is unacceptable service. He goes off the line comes back tells me they can not reach the technician but as soon as he gets their message he will call me. I finally get a call at 1 p.m. that the technician will be here this afternoon. It is now 3:30 no technician. This is poor poor service.

I have a window A/C unit that was purchased in 2012 along with the extended service warranty. This past weekend the A/C unit stopped working so I called on Monday 5/18/15 to get someone to look at it. They told me someone would be there that day to look at it between the hours of 8:00 am and 5:00 pm.
At 4:00 pm no one had been here or called so I called the warranty number to see if someone was still going to come. I was told no that the appointment had to be changed. No one called me to tell me and I took the day off from work because they said someone had to be here.
The next soonest appointment wasn't until May 30th. Really? That is too long to wait. Explained that I have health problems that I need my air to be working...also that I took off work and can not do that again.. can't afford to. They told me that was the soonest they could have anyone here... that is totally unacceptable and asked to speak to a supervisor.
He came on the phone and told me I could call a number to get a rental...so I called this number and was told I have to find my own rental place, pick up and install my own rental A/C unit, keep my receipts and they would reimburse me my costs. I explained that I don't know of any place that rents window A/C units and if I did I certainly am unable to install it myself.
She then told me they could allow me $50.00 for a fan... I have fans... they don't help when the humidity is 90% and you can't breathe. There was nothing more she could do. So I called the service dept. back and they again told me that there is nothing they can do that the 30th was the soonest they could be here.
I called a local repair man who came out today to look at it. It cannot be fixed, the compressor isn't working and it is leaking oil all over the ground. It would cost less to replace it than it would be to fix it. I called the warranty dept. again, this time to tell them that the air cannot be fixed that I was told it had to be replaced... trying to explain that I cannot go without air.
I live alone and have no one to help me, have breathing problems and that is why I bought the extended warranty to avoid this problem to begin with... still cannot have anyone here before May 30th. I have to go almost two weeks without air. I have already missed two days of work trying to get this resolved with no results. I am so upset at this point. I will never buy another thing from sears ever. I don't recommend anyone else to buy from them either and the extended warranty... what a joke that is.

I bought an item on line from an outlet store, the sale was confirmed that day. The next day the sale was cancelled.I was told the item was no longer available at that store, but another store has that item fore sale. $800.00 more than I paid. the condition of both items was the same .Both were new floor models. I think Sears should sell the item for the price I was quoted.. and ship it to me..I have always bought Sears appliances in the past. But I will shop elsewhere if this is not resolved to my satisfaction. I have all the documentation available..and would send copies if needed.

I have a sears planner moulder which needs new drive gears. The gears I need sears no longer has. I have over 1500.00 invested in this planner and now you don't carry the parts I need to fix it. All of my tools are craftsman which I have always had good luck with. I have replaced these gears in the past and it was never a problem. Now what am I suppose to do. The same thing happened to me with a radial arm saw from sears a few years ago and I ended up buying a new sears saw which I had to get two before I had one that would cut straight. Your quality and parts available has declined to na point that I will never buy craftsman again.

On May 5, I attempted to make an $11 purchase, with check, at Sears, Bethesda, MD (2 weight lifts). I showed all ID requested, but clerk said my check was not accepted. Since I had recently written one for over $1,000 elsewhere, which was not questioned, I found this upsetting.
He said I had to call a number but didn't give it to me, so I went to the office. (This is the grungiest office I have ever seen, no one sitting there and no response after banging on the window). Finally, after walking into the warehouse, I found someone who could not help me only to say it's the bank not accepting the check, not Sears. I went to my bank, and no problem with them. Someone from headquarters should make a site visit here to inspect the "office!"

I had Sears Repair Protection Agreement on a craftman snow thrower, which broke down and in home repair man could not repair it. They authorized $1350- for a new one,with 90 day to buy..The sales assoc. at Sears Paramus, Nj.07652, said they have a back order, not available. He can take order in July 2015. He asked the girl at Sears Protection Agreement office to extend the date to July. The girl said that she will order one and told me the snow thrower will sent to my house by third party truck.
The Powerland snow thrower was delivered to my house on 3/16/2015. The warranty moderation department transferred the warranty from the old snow thrower to Portland snow thrower in home service ending 03/05/2017, and sent me the papers. I had problems with this snow thrower. I made an appointment for repair. The repair man said Sears services repairs only Craftman snow thrower. The Moderation department said that since Sears repairs only Craftman snow thrower they will cancel my warranty. Some girl at Sears protection agreement office placed this oder. It came from Sears holdings in Canada by Demar logistics inc.fully paid. Why I am being punished for a purchase for which Sears is responsible??

Soon after the purchase of Samsung refrigerator (counter-dept) in 2011, the freezer would not close due to ice build up. We initially thought perhaps we did not close the door tight enough. A tech from Sears came out on October 2011, fixed the problem. So we thought.
In Sept. 2014, Same problem. Sear's tech came out (thank goodness I purchased extended warrantee at the time of purchase). Tech applied silicon (I think that's what he said) to back of refrigerator, where it was broken. Dec. 2014, a tech was called again for same issue. Tech did same again. I am currently having problem where now it leaks from the bottom. My kitchen floor is wet. A tech is scheduled to come back out on May 9, 2015.
When I called Sears, I was told that same issue had to repeat at least 4 times in one year for them to consider other options. I am extremely frustrated.

On Jan 2, 2015 a Sears repairman replaced a part on the range in my home (3625 Lake Hill Ln Hurst, TX 76053). The range stopped functioning on April 23, 2015. This repair/part barely lasted thru the 90 day warranty period + 21 days. I called the repair # requesting some type of price break on a service call to apparently replace the same part.
After 25 minutes on the phone, I was offered a chance to print a 20% off coupon. Given this performance and service, I have no confidence that a second repair/replace would yield better results. I will now begin shopping for a new range (IT WON'T BE PURCHASED A SEARS). I decline to rate the service since you don't have a rating lower than one star.
I have been a loyal customer of Sears due to your public image (treatment of Military Employees and contributions to causes such as Extreme Makeover). I must however make the decision to cease patronage of sears due to a loss of faith in your products and service.

I purchased a Sears riding lawn mower with extended warranty. When the transmission failed, I called for a service appt. I was given a date 3 weeks out for 1:00 to 5:00 PM. At 2:30, the day of the service call, a call informed my wife the appointment could not be kept. No follow-up appointment was offered. A call to the Federal Way, Wa., store was no help. The manager has said he would check service and call back, but no call came. As of today, my lawn is over a foot tall and Sears still has not responded to our attempts to have the $2,000 mower serviced under warranty.

On Monday April 13, 2015, I contacted Sears repair section to look at my Wash Machine which was having issues. I was informed that the only opening was Thursday 23 April, and I needed to be home from 0800 to 1700. On Wednesday 22 April, I called and confirmed my appointment. Sometime after that A phone message was left, and I received it on Thursday morning advising that I had to reschedule my appointment.
When I called I spoke to an individual who told me I had to reschedule. I informed him that I had taken the day off, and I needed to have someone come to look at my wash machine. He refused, and I then asked to speak to a supervisor, and the Supervisor told me I had to reschedule because they did not have a repairmen in my area that day. I asked for his name and he refused. I asked where he was and again he refused. Both men sounded not to be American but a mid eastern origin.
I had to wait till Sears opened to speak to a Manager who referred me to a corporate number which ended with me back to this same Call Center. I ended up reschedule for an appointment two (2) week later because they did not have an opening on a day I could be available. It was the most aggravating experience I have ever had and has left a bad taste in my mouth with any future dealing with Sears.

I had a problem with the micro wave oven. Sears were there 5 times to replace and remove broken parts. Then they wanted to sell me a new display board. I said fine, and they said that there is no warrantee and I will have to eat it if it does not work. Also, the last attempt to repair it, they broke the lower oven also. The tech is very rude and has no idea what he is doing. I will never used Sears again and never buy anything from them. I was loyal with Sears for over 25 years. I filed a complaint and called the next day. All the info I gave was deleted. Wow! Sears what happened to you. You became a rip off and liar. So far, they charged me $635.00 and never fixed the problem. And they took off every single part they put on. Shame on you! I am telling everyone how bad of a co. Sears is. Bye and good luck.

I recently spent 2 months in the hospital recovering from a heart attack and missed a payment on my credit account. I was treated rudely when I tried to resolve the issue with the employee who called. I just received my statement for April and found my account cancelled, a late fee of $35.00 was assessed, and the missed payment of $233.17 was added to the current payment bringing my monthly payment to $459.17 which I cannot pay as I was unpaid during my hospital stay. This also is different than other companies who when a payment is missed you pay a late charge only. Not only did they close my account but insisted on calling for the payment on Saturdays and Sundays at all hours even when I was semiconscious and in the hospital. It is bad enough that the account interest rate is 25.24% but the charges that accrued were the result of fraud on my account.

The delivery staff did not bring the vent/filters for my microwave. I reported the missing items to the Sears’ customer service representative in Newport News, Virginia and I was advised that I had to call the folks who delivered my microwave. She gave me the number, but did not make the call. Poor customer services, the sale clerk should have made that called since the microwave and stove was purchased and not charged and this writer paid for the product and had nothing to do with missing items; However, I called the Delivery Department @ 1-800-732-7747 and was advised that I would have to wait for 7 to 10 days for the delivery of the missing parts. I explained that the stove and microwave were for my rental property and that one of the reasons that the inspector failed the inspection was because the vent/filters were missing from the microwave.
I asked was there anyway that they can have the parts deliver to the store in Newport News and the staff said no and that I can call the part store and see what they can do to obtain the parts earlier. Again, poor customer service; why do I have to make all the calls? I paid for a product that was not delivered. The next day, I was able to get the inspector to allow a letter or something showing that the parts are on order; however, the staff at the delivery department stated that they are unable to give me a letter or email me anything showing that the missing items have been ordered. I am very dissatisfied and this is not the first time that Sears have showed me very poor customer services. The inspector will be at my rental property on April 24, 2015 and I still need something showing that the missing items have been ordered. This has caused an hardship on me because every day my rental property is vacant, I am losing money and a perspective tenant who is homeless is not allowed to move in until the house passes the inspection.

Bought a Kenmore Elite refrigerator $ 2600.00. Less than 3 years ago, it stopped working. Called Sears for repairs and was told it would take almost a month before they could get a repairman out for service. If they can not service item in certain areas why sell to customers. CALLED for service April 6, 2015 and was told repairs could not be made until maybe May 1, 2015. This is the worst service I have EVER experienced. Will never buy ANOTHER SEARS PRODUCT !!!!! This is just ONE of the problems I have had with their products. PRODUCE BETTER PRODUCTS OR GET A BETTER SERVICE DEPARTMENT !!!

Today we had a new dryer delivered and installed at my mothers house. My mother is elderly. I was not present at this time but when I arrived later today to see how it went I was told that they replaced the washing machine hoses. They told my mother the hoses were old and needed replacing and that they would do it for $25. My mother agreed and paid them cash and was not giving a receipt. The hoses were replaced. The problem is I replaced the hoses two days ago. I have the receipt for the hoses and the date they were purchased. It upsets me that these installers took advantage of a elderly women {my mother}. How many times do these installers do this?

Wow! Where do I begin? This is not the Sears that I grew up knowing. The dependable, USA owned Sears, whose appliances were made in America and reliable. On January 17, 2015 I bought a Sears Elite 250 refrigerator. We paid $1,115.78 including hoses etc. This appliance was purchased for a rental condo that we own. A month after installing the refrigerator a guest called to say that the refrigerator was leaking when the filtered water dispenser was used. Since then we have had three appointments with Sears contractors to come and fix the problem. The first time they called a few days prior to reschedule the appointment. The guests could not accommodate the times available. I called to schedule a new appointment after those guests left. The appointment was to occur with-in a four hour period on February 17, 2015. When I scheduled the appointment I confirmed my phone # and the address of service several times. On the service day I went to the condo, arriving before the scheduled 4 hour period. 6 hours after I arrived my phone rang. It was the service company. They were not at the service address....instead they were at my home address. Once again no service to my brand new refrigerator. About a week later we received a call saying that the refrigerator was leaking badly. I had to get a private company to come in and turn the water off to the refrigerator. This company told me that a valve was missing from the back of the refrigerator. They put the valve on but recommended, since the refrigerator was under warranty, the water continue to be off until Sears could get out and look at it. Since this is a rental unit, they were worried that if the water continued to leak the whole condo would flood. I called Sears again. Explained the problem and scheduled a repair appointment. This time I made sure the address and phone number were correct. This appointment was supposed to happen on April 13, 2015 from 8 to 12. I was given the name of the contracted company by Sears so I could call and confirm the day of. The morning of April 13th I called and left a message on the answering machine of the contracted company. At 2:00 I called Sears again....they explained that the contractor would not be coming because they didn't fix refrigerators. WHAT! Why did I have to call them? Could someone not call me to tell me? Once again, this is a brand new refrigerator. I now have another appointment. I am not confident that they will show. What happened to the SEARS I knew? No wonder they are almost in bankruptcy. Does anyone care? I have been a loyal customer. When we bought this appliance we had choices, but decided that Sears deserved our business because of it's history. Big mistake. I will not make it again. The water is still off and my guests are still inconvenienced. This is service at it's worst.

On April 4,2015 I bought a wash machine. I made this purchase at Sears in Florence, South Carolina. Unfortunately, your worker bought out the wash machine without the hose that was paid for at the time of the purchase. Though this seems like a quick fix (by getting the hose), and didn't act that way! To resolve the problem, I would appreciate your worker come and pick up the wash machine and sears return my money back. I don't even want to consider the washer anymore.
I look forward to your reply and a resolution to my problem. I will wait until Friday 10,2015 by 5:00pm before seeking third-party assistance.

This is a copy of the email I sent to them... I bought my first new washer, dryer, fridge and stove from your store at Coquitlam Centre. Here’s my experience: I received the delivery date & was excited as it was my first new appliances ever. I was told before 5 p.m. on that day. I had everything ready for them. I had unhooked and pulled out the old washer, dryer, fridge and stove and taped them so they wouldn’t open. I was charged a fee for their removal. The delivery guys came right at 5 p.m.. Fine. I tried to show the elder of the two the best place to park and unload. There is a slope so I knew where the best place was. He wouldn’t listen. Instead he spoke(I think Italian) to his younger partner. I told them to speak English(didn’t take). They parked the truck facing down on the slope and I thought...this is not good and told them so.
They came up and took away the old ones and that went well. The older guy kept complaining about how he had all these other deliveries after mine that evening. How tired they were. My intercom went off and I was told that there was a “scratch” on the dryer. I went down to look and the “scratch” turned out to be the top of the dryer was completely buckled. It fell off the back of the truck. The guy tried to tell me it was no big deal and Sears would give me a discount. I was very angry at this point. I refused delivery of this. The guys are still speaking Non-English to each other and I am getting really pissed. They brought up the new washer & the old dryer. No offer of connecting even one of them. I had to drag them-on carpet- into my closet and hook them up myself. That’s fine-but a little customer service would have been nice. Not Finished. The older guy kept trying to get me to sign the okay on the delivery without bothering to check any walls etc. I told them how mad I was and got no apologies from them.
As soon as I could I phoned your customer service and told them what happened. I was really upset. A new delivery was set up to receive a undamaged dryer. I told her that I did not want the same delivery people. I had to wait a few weeks which was annoying. The new delivery was as it should have been. The two guys even hooked the the dryer for me. I was surprised that your customer service didn’t bother to call me to see if everything went all right. That would have been nice. The first delivery guys represent your company. Their bad service is on Sears. Is it worth saving money in this way? THAT WAS THE DELIVERY EXPERIENCE.
Now, the product experience. The Samsung washer and dryer work quite well. I am happy with them. Your store product Kenmore-is garbage. The Range: First time I used the oven cleaning operation it burnt the top of the open door . It cleans the oven very, very poorly. the burner coils burn unevenly and poorly. Difficult to clean over-all. I dropped a spoon on the top and it chipped the coating. My fault-but should that have happened so easily?! Other-all a major disappointment. Now, The Kenmore fridge-is disappointing
the plastic border around the shelves cracked. I had to duct-tape it. There should be something supporting the shelves-obviously poor construction. My fault-for not noticing-the drawers were too small. I had had many old appliances in my past and the majority of them worked a lot better than your new Kenmores. Am I careless with them-no I’m not.
Why am I complaining now? I look at these appliances daily. I know it won’t make any difference to you-Sears-but it may help me feel a little better. Of course I will never step foot in a Sears store as long as I live. Or recommend. Sounds dramatic but there it is. Would you? I lived in BC all my long life and, in the past, always heard and experienced good things from Sears-until this. I didn’t think I could lose by buying Kenmore products. I was wrong and now I have no trust in Sears. If it was just the delivery issue then I would have simply a bad taste in my mouth- but wouldn’t be anti-Sears now. Maybe-which I doubt-this email will make a sliver of a difference. I do not expect a response also, I looked at the BBB and various forums regarding Sears Canada. If I would of done that first I wouldn’t have wasted my time on this email. Lots of horror stories worse than mine. I had no idea. Again, this is to make me feel better...

I own a smooth top slide in stove purchased from Sears some years ago. I have kept this range in perfect condition through-out this time. We have had maintenance insurance with all the products purchased from Sears. Recently their was an incident with smooth top glass creating a crack damage. The sears technician arrived on a second trip and examined product, took a photo and displayed to his authorized personnel, and stated that nothing could be done as repair or replacement of top because it was not due to manufacture default. Why do we pay insurance on these products? We have been Card holders with Sears for approximately twenty years plus, Sears has always shown loyalty to their customers, and pride in reference to their products. In speaking with your representatives by phone they gave us no satisfaction. Also please not that of-course this particular smooth-top part has been discontinued or not available, we wonder why? We like Sears products but your insurance coverage does not make sense. Is their any possibility of us purchasing another stove with a reasonable discount. Please respond, Thank You.

I have been a customer with the Sears automotive for a few years. This morning I drove to the Sears at University Mall (half hour from my house) for my oil change and was told I would have to have an appointment before I could get one (I have never had to call before - so I didn't think about calling this time). I was told that they have been doing this since last November which isn't true because I had an oil change in December and nothing was said. I then went to the Elkhart Sears and was told the same thing - they will do one as soon as I make an appointment. I don't have that much time off during the week so it's always worked out really well and I really trusted the mechanics at Sears. I guess I will be looking for a new place to do business since I feel a big let down from Sears but I do want you to know that your service was always great up until now. thanks.

Tried to order a replacement power washer hose for a unit that is less than two years old according to date on the decal on the sprayer. Thisbhose is "obsolete" now. Sears parts people swore they had the right hose, lady taking order, so they shipped it. Turned out to be the wrong hose. Now "I" have to waste my Damn time going to ups and send back to get my money. No other recourse apparently. The lady taking my order must get paid by the parts she moves. So, I got on line and found the correct hose ate parts.com in Utah. They had some in inventory. I guess, with Sears having trouble I will just quit buying from them. Went the same BS trying to get an axle seal kit for my Sears riding lawn mower. Took them three attempts before they finally sent the right part after me giving the the part kit number. That's why I think their people get paid by the parts orders they fill. Any way, I done with Sears and craftsman.

I ordered a portable air conditioner on line from Sears.. The unit was the wrong size for my needs. Took unit back to local sears store, and was told ,it was not their item and they would not take it back. They said it was a third party order. The third party company wants me to pay to ship it back and pay a huge re-stocking fee. All of which adds up to more than a hundred dollars. I bought this unit from Sears, because I thought I could trust their name. The third party company was not helpful at all.( Living Direct). I am a very disappointed Sears customer, Help.

Refrigerator went out in the evening of 3/17, call early on 3/18 for repaid. Technician came out on that day but would not look at the refrigerator because we had unplugged it. When on the phone with my husband I could hear the technician yelling in the background. Called again late 3/18 and got appt for 3/19. Technician came out, diagnosed the problem and said he would order part. The part apparently was not ordered right away because was not prepared for shipment until 3/23 at 9:56 PM, was not picked up by UPS until 3/25 !:00 AM. for delivery 3/26. Was involved in an accident at 4:00 AM which delayed delivery to 3/27 and was received too late for appt on 3/27. Now cant get confirmed appt until Thursday, April 2. which be over 2 wks without refrigerator. Seems due to the circumstances that our appt could be prioritized but I guess not. Have never had this issue with Sears in the past . It has become very frustrating and stressful plus the inconvenience and expense of having to keep 3 ice chests full of ice daily. I have been in customer service for 50 years and know that there is always a way to take care of the customer if you card.

Tried calling your Manitowoc Wi. store on 03/28/2015 numerous times during store hours and nobody picked up the phone.

2/24/15 refrigerator started to leak from the front. Service man came and said it was the drip pan and ordered one mean while he shut off ice maker. After 2 weeks the drip pan came and another service man came saying it was not the drip pan but a valve. Her replaced the valve on 3/5/15 and the minute he left it started to leak again. I called service and issued a complaint on 3/6/15 made another service for 3/19/15 Service man called and said he could not come make another appointment. Service man came on 3/24/15 with his hands in his pockets no tools. Hr refused to move the refrigerator unless I signed some kind of release form. Which I AGREED UNDER DERESS. He comes with a blank piece of paper and wants me to signed it. I said to him you think I'm STUPID. He ran out of the house. I called sears complaints while on the phone he comes returns with the same paper but filled in with damages to my floor or cabinets. At this point he started to go to work. He wasted forty-five minutes creating havoc instead of working. Refrigerator is working after replaced another valve. Please I contracts for all appliances with Sears, please do not send this man back in my house.

My first visit to sears rancho was on 01/25/15 for alignment. I paid for one year alignment, till now I visited the auto center 2 times and the problem still the same without any solution, tomorrow I have to visit the auto center again for alignment check because my car still pulling to right .I hope that tomorrow will be my last visit.

Have yet to receive my refund of $55.00. This is money owed to me, over charge. This company is a ripoff.From the CEO down to the customer service .

Have yet to receive the amount ($55.00) to my debit card ending in 0912.For being charge for scottich guard protection Your customer Service department has been notified. By a customer service agent (Rhonda Harris). I would like to have my money now. No more games.

After contacting Sears helpline (on 3 occasions) requesting guidance/assistance on how to purge the air from the water system connecting the factory installed icemaker in our new Kenmore refrigerator/freezer it was determined that Sears would need to dispatch a technician to resolve the issue. The first appointment was scheduled to occur on 3/14/15 between 8:00 AM and 5:00 PM. After waiting around for 8 hours I contacted the helpline only to be informed that the technician may not be able to make it before 5:00 PM at which point I canceled the appointment and indicated I would need to reschedule. On Monday 3/16/15 I called to reschedule a service appointment specifically requesting a morning service call so as to minimize the impact it would have on my work schedule.
I was assured by the helpline technician that a morning appointment had been requested and that service would occur between the hours of 8:00 AM and 12:00 PM. At 11:30 AM I called the helpline to check the status only to be informed that the technician got a late start and my not be able to arrive before 4:00 PM. This is some of the worst customer service I have ever had the displeasure of enduring. Not only did I waste an entire Saturday waiting for a technician who did not have the decency to even call to inform me they would not be arriving within the 9 hour time slot, but now after taking off work to specifically be here to meet the technician today (3/17/16), I am again being informed by the helpline that my second appointment will likely not occur within a timely manner (if at all) again today. I sincerely hope that Sears management looks into the poor customer service being granted to their customers living in the 15542 zip code.

I ordered a circuit board for my Kenmore refrigerator. Sears took my money and promised delivery. On delivery date I called because I didn't have the part. I was told my order was cancelled and the only way I could Et the part was to have a Sears come to my home to do the service. They refused to sell me the part.

Appointment was set to repair my washer. The appointment date was set for 3/14/15 with a window from 3pm-6pm. At 6:03 pm, I called Sears customer service because the technician had not yet arrived. I was told not to worry as the tech ran late on a prior appointment. At 6:56pm, I called Sears customer service again as the tech still had not arrived. I was yet again told that the tech would be arriving soon and a call would be placed to the tech to call me to provide a status. At 7:47pm. I called Sears yet again to check and was surprisingly informed that the technician took it upon himself to RESCHEDULE my appointment without so much as a courtesy call to me. After being on the phone with Sears for over an hour, the only constellation given was an "apology" and and offer to keep the appt set by tech. This was my 1st experience with Sears..horrible is putting it mildly.

This grill -Kenmore Gas Fired Grill. Model# 148.16154211l was purchased New June 2013 at Sears--KCMO. I paid almost $500.00 for the grill. We pulled out to use this past week and the metal under the burners, above the propane tank rusted, fell spart. This is a large peice of metal goes the length of the grill. The outside of the grill and other parts are all fine. The drip pan is fine, but the sheet of metal that protects and sits under the burner rusted. It is breaking into a million rusted pieces. I can't even move it without pirces falling wverywhere. I can't use my grill for fear of the propane tank exploidiing. There is no reason why a grill that is only 2 years old would rust like this and only 1 part of the entire grill. I called Sears was told to call toll free # 1-800-469-4663. They told me I would have to pay for any repairs and or service call. This is a manafuture defect. The rest of the grill is OK and not sure if the part can even be ordered. If so at what cost to me.? I paid a large sum of money for a grill I can't use and just proves things made in China are sub standard. I have always had confidence in Sears and no problems before. This time it is provong very difficult. I want my grill repaid at no charge or replaced at no charge.

February 22, 2015, I purchased a Nordic Track Treadmill...total cost $2063.72. The Sears Associate, Janet Houston, gets a rating of 110....she was awesome!!!!! Delivery and setup is another world...a troubled world! I have made 13 calls in the past two days trying to make sure my delivery was coming on 2-26-15. I rearranged my entire life for that delivery........as of this minute (11:00 a.m. CST) I still have not spoken to anyone that knows where my order is and if it is going to be delivered....ever!!!! Salescheck # is 0138610611333.
I also purchased an IFIT WIFI Module and membership to go with the treadmill ( cost: $109.24). I would have rated zero stars above but the star was already lit and I could not turn it off! If Sears expects to be successful and stay successful, Customer Service MUST be 110% across the board......especially Delivery and setup....Being courteous to your customers is so simple. However, it pays big rewards to Sears. I am so very unhappy and disappointed with this Sears' Delivery!!!!!!!!! This will be my last purchase from Sears. I pray I get my treadmill today!!!!!!!!! I made this purchase at the Sears in Rivergate Mall in Goodlettsville, TN 37072. I wait for your reply.

On Friday, February 20 I was at your Robinson Town Center loacation in Pittsburgh, PA. I was buying 2 pairs of gloves. When I got to the checkout, the swipe machine was not really working properly and I had to keep reswiping. Eventually it worked but it also gave me $40.00 cash back. I told the cashier I did not ask for that and did not want it....I wanted it to remain in my account. He said that he couldn't do that and I had to take the cash. Again, I told him I did not want cash back. He called his manager over and that man was extremely rude ! He said there was no way to void the transaction and redo it and I had to take the $40.00.
AGAIN, I told him I wanted the cash put back into my account and wanted to pay only for the gloves. If I had wanted cash back, I would have asked for it. He rudely said to me that if I didn't want the cash taken out of my account I could go into the4 mall and find a MAC machine and put it back in the account. It was the way he said it that really ticked me off. He was rude and nasty and felt it was my responsibility to take care of the situation. If your machine was not working properly, it should not have been in service, but the cashier told me it always does that. So why was this still active? What if that money wasn't in my account and it made my account have a negative balance? This should not be happening and I can assure you I will not shop in your store again. RUDE AND DISCOURTEOUS

I ordered snow-blower parts from sears parts dept. three weeks ago. I was told it should have been delivered in 5 to 7 days. I haven't received them yet, the parts dept. keeps telling me that they will forward the UPS tracking number via my email address. Every time I call they keep telling that they the order has been filled and they will forward the the UPS tracking via email. I called a few minutes ago and got the same response. The order has been completed and they'll let me know when the tracking number is available.Apparently the order was completed on February 6 but I'm still waiting for the tracking. Every week they keep telling me that I should get it on Friday but the days pass without receiving the parts. For the last three weeks they keep telling me I should get it by Friday. So that's three Fridays in a row.
If the parts were forwarded near February 6th there is no reason that the UPS tracking number shouldn't be available. Also the cost of the parts have probably already been charged to my sears credit card and I would like to have a refund issued and charged when I actually received the parts. Please be assured that I will be cutting my sears credit card when this ordeal is finally over. It is no wonder that sears is heading for bankruptcy. A disappointed customer who will no longer be shopping at sears.

I was not informed there would be $154 labor to install two tires. This is outrageous. I can take the same tires and have them installed at a local tire store for $18. I'll buy the other two tires, but I will not have Sears put them on my car. We have bought appliances, bedding, clothes, lawn mowers, tools and more. Never again. I now know why Sears is going out of business.

First the customer service in the Brooklyn store on Beverly rd sucks you wait on a long line to be treated with such rudeness and total lack of respect for a paying customer. I bought a set of brand new tires in October 2011 with a road hazard plus agreement. They mislead you into thinking you get a new tire if it cannot be fixed. My tire has a hole in it on the sidewall and they want to charge me 100$ what warranty. Tell people the truth. This particular sears is very unprofessional and needs a major overhaul. I am very dissatisfied this is the worst. Don't bring your car here unless absolutely necessary unless you are gluten for punishment and want to give your money away!!
Disclaimer: This complaint was submitted by wanda bell on 08/30/2013 at IP address 198.228.200.158 using our Sears complaint form. This opinions contained in this Sears customer review titled, "Misleading warranties" do not reflect the opinions of this website.

I went to the Sears store today that is located at Greenwood Park Mall in Greenwood Indiana. We were looking for a jacket for my father-in-law. We were looking for a "tall" in mens. After wandering around for about 10 minutes in the Mens Department looking for signs that would have said "Big and Tall", we finally found an Associate so we could ask where that department was. She said it was in the basement.
We proceeded to the basement and again looked for signs that said "Big and Tall". We could not locate any Associate on the floor that we could ask. There was a male Associate that was "passing by" and asked him if he knew. He said he didn't work in that Department but he was sure there was one. I went to the cashier area to ask a cashier. The cashier I asked told me "no" you don't have a tall mens department.
I worked in customer for service for 30 years and I will have to say that this display was the worst customer service I have ever seen. In the retail business especially, I think it is terrible that people that are supposed to be in the "customer service" business have no clue what is going on. Their "I could care less" attitude is appalling to me.
I understand in today's world we all try to do more with less but this experience is unacceptable to me. Sears associates need to take more pride in their jobs and really know what their job is all about. I hadn't shopped at Sears for years and I can tell you after this experience I won't shop Sears again.

Of course our dehumidifier was on the recall list, sent the plug in and all information required, expecting to be reimbursed in full for their faulty product. WRONG. Seventyfive bucks and a twentyfive dollar discount coupon. RIPPOFF. No where in the information on recall was the amount of recall we would recieve. NOWHERE. Due to our basement being somewhat damp, we had to purchase a new unit pronto, and decided not to buy another Sears product to handle our task. Whoopie, a 75 dollar check toward a 300 dollar new unit. Payment in full should be expected from such a company.

I purchased a Kenmore stove, side by side refridgerator, dishwasher and range. When I purchased all, I was aked if my stove was electric (not if it was hard electrice) and i said yes. When Sears came to deliver the appliances, the guy walks in, looks at my stove and say he can't remove nor replace it. I asked what do you mean, he said hard electric. I called Sears and was told I should've told someone, I said if I was asked I could've checked but no one asked me. I was told about the dishwasher and the hood range only. Sears associate told me they could have someone come over and hook it up in a week for an additonal $195 (I just spent over $3,000). I told her, that was never told to me and I am a bit annoyed because I buy applianced from you and I have to pay to have them hooked up, that is absurd. If Sears is going to be a penny pitching company, let your consumers know. My appliances were delivered on the 19th of October, 2012, like I said, I hired an electrician to do Sears work (Sears outsource there delivery associates), now I have placed four (4) phone calls to Sears to come and pick up my old stove (which I paid for) and I keep getting the run around. When I call they say it's not in the system and they will schedule it, the schedule date comes and I call back and the same thing again. I was told by many people not to deal with Sears and now I understand why. When PC Richard deliver anything, they make sure they have people that can hook it up whether it's in the price or they tell there customers. I am very disappointed in Sears and at this point, I will never recommend you and I do Real Estate where I would tell my customers to not purchase your appliances from Sears. I would really like to speak to some one of higher authority. When I call Sears last night (October 25th, 2012), I was told all the supervisors were busy and someone would get back to me. Thank god I wasn't hold ing my breath. I am referring to the Sears in Smith Haven Mall, Lake Grove, NY. If someone could please get back to me, it would be greatly appreciated. My home number is 631-676-5157.

I bought a Craftsman Model 28 75117 electric air compressor on 12/23/2008. I used it 7 times to pumpup the tires in my two car. on 10/8/2011, while using it, it vibrated, smoked, and then split in two. I discovered that the screws that held the motor to the compressor did not have any nuts or mechanism to lock them tight. Consequently, they backed themselves out via vibration. A poor design and safety hazard. It had a one year warranty. I did not get the extended warrany on this unit.
However, considering the reason why it failed I thought Sears would be embarrassed and exchange the unit. (They have a newly designed replacement unit 28 75121. I wonder why!) I talked with three different people at Sear's "Solution Center." What a waste. They aren't there to help loyal Sear's customers. Not to mention, they are rude. A great company is falling appart. It is sad.
I then purchased a Craftsman Drill/Light a few years back and the charger is no longer operating and has now rendered the unit graveyard ready. I went to the local store and they told me Sears no longer sells the charger for the 15.6 volt drill/light but I could buy a complete 15.6 volt drill/light with a charger - What? Can you kindly tell me why I can't buy the charger for my current drill.
Why is Sears selling power tolls and then quit handling replacement parts? I was told that Sears has had many complaints regarding this problem I would appreciate your quick responce regarding this problem . My neighbor across the street has the exact same problem. Sears is saying that I can't replace the charger but they would be happy to sell me a complete package with a charger .Very upset with Sears and Craftsman at this point. Thanks and will be waiting your responce

Contacted Sears to install windows for me and since this is a complaint review your pretty much already know how it went. I was told it would take one day to install nine windows with outside moldings. It took 4 days to install. Day 1 two guys came the rest were to show up in a van which alledgely the tire blew out and the couldnt come. Two guys that came could only install 7 windows and put in the last two but didnt secure them so the house was freezing. Day 2 no one showed up to install windows.
Day 3 the entire team showed up to install but ran out of material leaving a huge mess in my front and back yard. Day 4 contractors realized that the windows werent installed correctly and said they reordered windows but tried to contact Sears when those windows would come in they never heard of such an order. So Im out of 10K the windows cost me.
I'm a person who would like to see Sears around for a long time but after my experiance today I'm not too sure. Went to the Woodlands Texas today looking for a part for my dryer and the first thing I was told by another customer was, do not ask him anything. An older guy with somewhat of an attitude asked me what did I want. I told him to be patient and I would tell him. An overall negative experiance from a known professional store. This person should not be employed by a store trying to maintain a good relationship with customers.

I had cataract surgery which resulted in having to have a new eyeglass prescription. I took my prescription to Sears Optical in Montgomery and a nightmare started to unfold from there. The employees that I had to deal with her so incompetent that I finally gave up. This was after they submitted my insurance forms to Viva Medicare incorrectly and this resulted in my benefits being denied. They actually were issued a $100.00 check which they were not entitled to, and never returned.
We had paid and had a receipt for the entire cost and after almost a year of going back numerous times for corrected insurance forms, we finally received the $100.00 that was due to us from the beginning. This did not result in them refunding the $100.00 that they had previously received in error. They couldn't get the codes right and this kept us from getting our check for almost a year. I realize you can't pay a Rocket Scientist to work in these positions, but at least give them enough training to perform the duties required.
We have been Sears customers since 1960 but we do not intend to ever buy anything from them again. AND, one pair of my glasses will not hold the lense. I finally stopped going back for that, too. Don't give me the excuse that it is an independent company and not a part of Sears. They are in your store and everything (receipts, etc) has your name on them.

So, I just purchased a washer from Sears. They installed it and one month later, it started leaking. I called to schedule an appointment. After being transferred numerous times, I finally did the live chat. I then found out it would be 2 weeks to get an appointment. I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then told 10 minutes later that the supervisor was in a meeting and wouldn't be available and that I should call to speak with someone.
I then called, and was then told that there were 4 other callers waiting to speak with a supervisor. While waiting, the regular agent, then told me that I would have to pay $75 to schedule the appointment that is 2 weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.
Ok, so I got the supervisor. Who, of course tells me the same script as everyone else. She stated her name was "George" and that she can't give me a last name. Of course, I am stuck with an appointment 2 weeks out. And, she didn't understand why waiting for 2 weeks for an appointment is an issue.
In June of 2008 my husband and I purchased a Kenmore Microwave Hood Combination. We also purchased a stove, refrigerator and a dishwasher at the Sears store. In the past we have had exceptional use from Sears appliances. First, the stainless steel trim fell off my microwave in the first month of purchase and would not stay attached.
Then, on Dec. 29 my microwave died with a routine warming of food! It was only 3 1/2 years old! The quality of this unit was devastating and disappointing. It would cost $269. for a serviceman from Sears to "fix" it, but if he was not able to we would have to pay him and on top of that purchase a new microwave! We are deeply disappointed in the quality performance and longevity of this unit, and are further disappointed in Sears Service response to this problem.
Sears sucks! I am never purchasing an appliance from them again!

On 02/25/2012 I purchased a self propelled lawn mower model #917370430 in less than a month it had to go into the shop. I t did not want to start, it kept stalling out within 30 seconds. I was told it had to much oil in the oil resevor. a month later it went back inot the shop for the same problem. now the mower will not start at all. I was told that it is due to low compression and that I probably had hit something. They said they would not honor the 2 year warranty, but if I paid 263 dollars they would fix the mower. I paid 285 dollars for the mower. They refuse to honor their own warranty. It is a 2 year warranty and I want my money back or a new mower. I have every intention of telling my 633 face book friends as welll as the Air Force reserve unit that I belong to, informing them of the failure to honor their waranty for their product.

I am writing about how Sears treats its customers when they give them a good deal on price. I was very excited about thanksgiving this year because I wanted a new TV. I was standing in line at Sears in Oxford at number 1.
I got the ticket for 50 LED TV, but when I went to get TV it was not there so they told me that they don't have TV some one took the TV, they will order better TV for me, this is the TV that they were advertising big time as there super hot deal.
They ordered a better TV for me and told it will be available on 12/12/12 while doing this they ordered a better TV for others in line behind me even better than me and their delivery date was 12/5/12. When I tried to get that one or better delivery date they denied to do any thing.
When I went to pick up my TV on 12/12/12 TV was not there, they said itwill be there on 19 th dec I told I wan TV they threatened me of police and told me I can get refund, my point is that if it was any other thing I would had purchased without standing in line I wont mind refund but I was in line for 12 hrs to get that TV and still they are threatening me of calling police and refund

I have been a customer of Sears for 60 of my 75 years I purchased 1000's of $ worth of merchandise from Sears .When I had my own construction company I bought Craftsman hand a power tools. Also used Sears major appliances in kitchens I constructed. Now at age 75 and want credit approval to purchase a new tv ,you allow Experian to dictate to you about a customer you had for 60 years . I have had mortgages on several homes , home equity loans personal loans and recently a reputable local furniture store gave me 6 months to pay on furniture I purchased. I am never late on my rent or any other monthly bills . I bank with Wells Fargo and am sure I can get a personal loan with them I thought renewing my credit with Sears would be possible . Be assured that business with you and Kmart will cease , as there are many retailers who would welcome my business. Finally , I will no longer encourage any want to shop at Sears Your former satisfied customer. Robert H. Clarke

Ordered washer, dryer, pedestals, hoses, etc. Paid for delivery. Was told it would be delivered on Thursday, February 21, 2013. My husband contacted me to find out where Sears was since there was no delivery. Contacted Sears...was told the sales person who handled my order was new and made a mess with punching in the information and appently placed it as a hold at location. The Sales Associate, Nancy (Novi Location) was very nice and contacted the Dulles location in Virginia to straighten everything out. The contact person in Dulles called my husband and assured him delivery will be on Saturday morning. On Friday, an automated call came from Sears stating delivery would be between 1 and 3 p.m. Another blow! On Saturday the delivery people came and told my husband the water pan was too small for the washer. My husband told him start on the dryer while he runs to home depot to get the correct pan. My husband was told no. My husband asked the delivery men if they had more deliveries within the area...they said yes. He asked if they could come back at the end of their cycle...they said no. My husband then told them to cancel the order. Before my husband could even go to the store, I recieve an email receipt crediting me $3,000 for the order. No one called to see what had transpired! My husband went to the store and someone was prepared with a receipt for my husband. Then to find out we had the proper size water pan for the washer!!! The assistant manager kept on saying there was nothing he could do. The manager appently leaves at 12:00 and could not be reached. Then when my husband told them to credit his credit card....the representative said he did not have a card on file. My husband has had a Sears card since 1991...Sears is so quick to find it when a sale is being made but not for a refund. This is not the only time a situation like this has happened. It is just apparent that my husband and I are stupid for giving Sears a chance. I just want to know how is this allowed...How does management not follow up when there is a minor glitch with a customer...How do delivery men make the final call on situations with deliveries...How can someone be prepared with a receipt when my husband walks into the building....Please help me figure this out....or am I just wasting my time?

I was attending a Christmas party and needed a $75 gift card that I could print online because I did not have enough time to stop and get one. Sears advertised that you could buy the gift card and within one hour print out a copy of it for the gift. I ordered one online. After a little more than an hour I received an email stating that they "may need more time to process and might need to contact me. I paid with Paypal, so there could not have been a problem with the transaction.
After 3 hours and no luck, I called the help number from the email and had to provide tons of information about my purchase. The call obviously went to India as the person had to have me repeat myself several times as I did for her to repeat to me to understand. She then passed me to the finance department and they asked me all the same questions again and did not even know why I was calling, so I had to tell the story all over again.
Ultimately, she said the gift card had not even been processed yet because they were behind. This is a total failure in advertising something you could not deliver. I would have done much better elsewhere and will make sure I shop elsewhere in the future. My transaction number was 439905557 on 8 December 2012.

Re: Treadmill Repairing. Dear Sir/ Madam, I would like to draw your attention to the fact that two men came on 3/7/12 to repair the treadmill. After briefly inspecting the machine I was presented with an estimate of $802.66 and I was also advised that since this is an old machine, spending any amount of money for repairing it would be complete wastage.
I was also told that most of the spare parts for this machine are either too expensive or not available any more. Both men advised me to use a company that removes junk as that way I would be able to make few bucks and get rid of the junked machine. They charged me $99.00 for the visit and drove away.
Unconvinced, I started looking for another company for a second opinion about the machine and talked to a person, just by listening the symptoms, agreed to repair the machine and asked me to order two parts, one from Sears and another from different company. It took barely 25 min for the person to repair the machine and he charged me only $115.00 for the complete job with two years warranty.
I am complaining of being presented with misleading and false information, Â incorrect estimation and wrongfully charged for $99.00.I have the relevant bills, vouchers and purchase orders for necessary substanciation.

On April 2nd I made two purchases on Sears.com. Shortly after ordering I received an email advising that my order was cancelled. I called Customer Service and was told that I needed to speak to the Fraud Dept to whom they transferred me. I then spoke to a lady named Kristy who was very unhelpful and advised that my orders were cancelled due to fraudulent activity reported by the credit card company. I was instructed to call Citibank. I called them and was told that they did not show anything was wrong on their end. All they saw was that the amounts charged to my cards were cancelled by Sears. I called Sears back and spoke to a representative who once again transferred me to the security department. I then spoke to someone who told me since I had reported fraud previously (which I did not) my account was locked. When I tried to explain that this was not the case he asked me if I was going to let him explain or continue talking over him. I told him to put his supervisor on the phone. He then put me on hold. After 5 min he came back and told me that his supervisor was at lunch and I had to wait 15 min for him to get back. When I asked to speak to someone else he put me back on hold and never returned to the line. I then called back and got another rep who finally transferred me to her supervisor. This person, although nice, was completely clueless and transferred me back to security. The fraud rep that picked up the line told me that I was now banned from ever ordering online and going forward all purchases had to be made in the store???!!! I asked for his manager who got in the line and told me that I had numerous red flags on my account but he could not provide me with the details due to privacy. Really?? I am beyond frustrated and upset. I need someone to resolve this issue ASAP!!!

Sears was contacted to repair a washer and dryer purchased from them and under warranty. The earliest date given for a tech to come out was 2weeks away. When the date arrives, we waited the given time frame of 1pm-5pm. There was no phone call from Sears to indicate any change in the scheduled arrival of the technician. At approximately 5:10pm, we contacted Sears to inquire whether or not the technician would still be coming out. The service rep indicated that there was not a tech assigned and the appointment would need to be rescheduled.
Loooooong story short......we were told that the next available appointment would'nt be until another two weeks down the line.......SEARS...are you kidding .. where is your professsionalism, customer service, and courtesy!!! Not only did we not get our washer/dryer fixed, we waited for a service tech fors 4 hours, lost time off of work and the frustration of being on the phone with several reps from 5:10-8:00pm. Is this how you treat all of your loyal customers who have purchased all of their appliances from you over the last thirty years.
Once again Sears has ruined a surprise for my husband at Christmas, by mailing information with what i purchased right on the envelope!! My husband picks up the mail and saw then what i had purchased for him. I want $125 in compensation for the aggrevation and frustration you have caused me. This is the second time you have ruined a surprise because you feel you need to seel a warranty agreement, which we never will purchase. I want a call back from someone in management. I intend to visit the store also and tell them about my frustration also. You need to make this right with me!!
You have lost this loyal customer.................

I purchased a 7.25 Platinum Craftsman push lawn mower within the last two years. The carburetor has broken down 3 times despite the fact that I drain the fuel after each use. The 3 breakdowns have occurred within 6 months (February, June, and August of 2013.) My warranty is good till March 2014.The Sears repair center repaired it twice but are refusing to replace the carburetor the third time stating that it was due to stale fuel. I know three friends who are having the same issue with their Craftsman lawnmowers and with the Sears Repair center. I spoke to a lawnmower mechanic who stated that gas does not go stale in a month and a half which is what Sears technicians are claiming, despite the fact that I drain the fuel with a syphon pump that I bought at Sears.
I purchased my lawnmower for $350.00 thinking it was top of the line and would not have any problems since I grew up with my father always buying reliable Craftsman products. I guess Craftsman is not reliable like it used to be, or Sears repair is a scam, blaming customers for defective merchandise. Regardless I am disappointed with Craftsman and SEARS repair service. They are charging me $138.00 to repair it, for that money I would rather purchase a new Murray lawnmower at Wal Mart, who has excellent customer service.

This message will probably go nowhere but I still have the need to at least voice my issue. A couple days before Black Friday my wife and I went to Sears to look at treadmills. Our goal was to find the treadmill we wanted in advance before trying to decide on one while fighting the crowds on Black Friday. We found the one we wanted; it was the NordicTrack T5.7 for $599. We were told if we were to buy the treadmill right then and if the price was to go any lower in the next 14 days we would be credited the difference. I asked if that would be the case for the Black Friday sale price as well and the associate said âYes Sir, even Black Friday prices.â
We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better. Black Friday arrives and the price lowers to $499. I thought âgreatâ and I contacted Sears and explained how I would like to be credited the $99 that I was told I would be three days prior. It was explained to me that was not possible because any deals like that would be excluded for Black Friday. After learning this would I have been better off returning the original treadmill for a refund that day then to turn around and repurchase thesame one for $100 cheaper 5 minutes later? If it wasnât such a hassle I would have.
The day I purchased the treadmill we were straight up lied to by the sales associate. My wife and I have purchased numerous items over the years from sears which include some more costly items.

About a month ago I sent you all an email regarding a washer that I purchased in April/May timeframe and then paid in full on June 13, 2012. I sent it via the Sears Ingram website therefore it may not have reached the actual complaint department. In that email I explained that I went into the Sears at Ingram and specifically told the Sears cashier that I wanted to pay for the washer in full. Since I had not received a bill from Sears which I thought was because it was purchased during a special buy where there was a no interest bargain, I requested that I wanted to speak to a manager. I told the manager that I wanted to pay for the washer in full; I was told that my balance was $488.70 which is what I paid. Now for the past 3 or 4 months I am getting bills from Sears stating that I still have a balance. This matter needs to be cleared up on your end since I paid for the washer in full. I should not be harassed regarding this. I have always believed that Sears was a great place to buy merchandise but this experience has definitely been horrible.

To whom it may concern: I went and took family pictures at the Brookdale Sears and is not impress with the service. I had a bad experience with my first family portrait 4 years ago, but decided to give it another shot since it's been so long and maybe the management has changes. My 2nd experience has not been pleasant either. After my portrait shoot, I specifically told them to call me for pick-up when all my prints are in. I received a call 2 weeks later telling me it's in. I proceed to go pick it up only to find out my 20x20 isn't in. I didn't make a big deal about it. I told them to call me when my 20x20 collage gets in and they told me ok. I waited another 2 weeks and haven't heard anything. I called the studio only to find out they don't have a record of it and they'll order it. After a month and a half waiting, I finally received my 20x20 collage with no frame, which I purchased with frame. I was told I didn't order it with a frame, but I have the receipt to prove it. They told me they'll order the frame and 2 months later, I still haven't receive my frame. I was a loyal customer, but now, I will never shop there again and will let friends and family know of their poor service.
A waste of my time!!!
Anna Yang

I made an appt to have my dryer serviced on 1/13/13. I made an appt for 1/15/13 and a window from 1-5 which I feel is really unacceptable. but whatever, then i had received a time from 3-4:30 which was fine. then i called again at 5pm and was told that the tech was running late and my appt was the very next and he was on his way. then at 7:pm i called again, after being on hold for at least 20 min i was told that the appt was rescheduled and the tech went home!!!! I feel that this is very, very poor customer service and then to top it off after i cancelled the appointment that was rescheduled for me on their behalf the customer service rep wanted for me to make an appt for a free home consultation for remodeling! what is that about? I'm done with SEARS and having a local company to come and fix y dryer.

I recently purchased an expensive Craftsman (Husqvarna) Lawn Tractor and accessory bagger from a Sears Home Store in Penfield NY. While running the tractor(after less than three hours of use (three actual starts) I experienced a very loud bang or backfire and stall and it would not restart. Upon opening the hood we found that the spark plug was actually broken in half. The vendor provided me with a replacement plug which was installed but the machine would not start.
Obviously there was a serious defect that caused serious damage to the electrical system and/or the motor. I was told by the vendor to call Sears Service number (4myhome)which told me it would take over two weeks to send a technician just to check it out. They would not budge on an earlier date so I called the vendor and indicated the machine was obviously defective and should be taken back with full refund. He told me it was not yet established the tractor was defective and his policy was to charge a 15% inventory return charge plus pick up fee.
I wanted to place an order online at the Sears store in Phoenix on 12/10 11. The young lady that assisted me was very diligent in trying to assist me to no avail. The Dept Manager then took over and tried to assist me. He was hung up on twice by the person he was speaking to. I spent a total of two hours in the store and still was not able to make the purchase on-line. What kind of people are you hiring for these jobs? I am very disappointed and considering canceling my Sears card. I am also a retiree of Sears and can"t believe the poor quality of your customer service dept.
Since I had no intention of keeping a defective unreliable machine that failed after virtually no use, I reluctantly paid the fees of over $300 to return a defective product. I am in he process of filing a complaint with Sear's and demand for a full refun don't expect much luck but in any event anyone Sears is now permanently on my s--t list of unethical unfair self-serving retailers. Never again.

Hello Sears, I need your help. On October 02, 2011 I purchased a Kenmore Elite water softener off the internet and picked it up at my local store in Maplewood, MN. When I was unpacking the softener I found a small piece of plastic that broke off some part in the softener. I called Sears to let them know what I had found and Sears said, they would replace it when I found out where the small piece came from. After completing the installation I found the plastic piece fit onto the end of the plastic strap in the attached photo.
I though this was great, I will just look up the part number and call Sears to get a replacement part. Not so fast the part is not in the manual and no one at Sears direct parts could find it either. ( No one I talked to on the phone or at Sears knows what the purpose of the strap.) Sears did send me a new top cover hoping the plastic strap would come with it but it doesn't not. Sears also wanted to send me a new water softerner but I said , no all I want is to replace the broken strap.
So Please look at the photo attached and determine what is the part, what is it used for, and finally do I need it, If I do please send me one or send me the part number so I can get one from warranty.

Over the Labor Day weekend of 2010, I purchased a Sears Elite Washer and Dryer. I also purchased a Master Protection Agreement. I have not had to use the agreement until I recently scheduled a preventive maintenance appointment because the dryer was taking longer to dry things. I was told the technician would show up between 12 and 5 on November .
I waited around for five hours only to be called at 4 50 that afternoon and told that he had at least another hour before he finished the job he was on. He said we could reschedule.
I rescheduled for November between the hours of 8 AM and 12 AM. I received a call at 11 50 AM telling me that the technician was finishing a job in Punta Gorda and would be late. Punta Gorda is at least an hour away from me so again we rescheduled after waiting around all morning.
By now the dryer was starting to make a strange noise so I schedule a maintenance and a repair. I was given the date of December 4 between the hours of 7 AM to 12 PM. I asked to have the earliest appointment possible because I was getting tired of waiting around all day only to be called at the last minute with the bad news that they were not coming that day.
So now it is 1 PM on the 4th of December. No one showed up, no one called and I am starting to believe that I have been sold an empty piece of paper! How you could put the name of your company on such a shoddy run business is beyond me.
The washer and dryer are beautiful machines. I thought that by purchasing a protection agreement I would insure that they stayed that way. So far I have wasted three days, aggravated myself and gotten nowhere in trying to make sure the machines stay in good working condition. This protection agreement( not cheap at all) is not worth the paper it is printed on.
Update. 12/11/12
I was given this date for a repair appointment. I was apologized to by all sorts of Sears people who sounded sincere. I was told the repair man would arrive between 8 AM and 12 Noon. I again waited ALL morning. At 2 minutes to Noon the repair man called and said he was from Sears, he was given my name for a repair and he could be at my place in about 35 minutes. I asked him if he was kidding and said forget it, it was way too late as I had to pick my daughters from school.
Do the times that are given out mean absolutely nothing? This was the fourth time that I waited and was treated like a piece of garbage.
At this point I donât even want to try again to have a preventive maintenance and repair appointment made. These machines were not cheap and the service contract seems to be 100% worthless. Iâll let these machines burn out and purchase my next appliances elsewhere. I remember when the name Sears stood for quality, reliability etc. From the repeatedly botched delivery of these machines to my total inability to have any prepaid preventive work done on them, this has been a nightmare.
At this point I would like to receive the money that I wasted on the service contract refunded to me in full. I have never had anyone show up when they were supposed to and have gotten no use whatsoever out of the contract, through no fault of my own. I have wasted four days waiting on a repair service that could care less about their customers.
After the third time that I was left high and dry, I filed a complaint with the Better Business Bureau. It was filed under Complaint ID#: 94428752. You can be sure that they will receive this latest update.

To whom it may concern, I have been an avid Sears/Craftsman owner my whole life. The majority of my power tools, hand-held tools, and lawn care equipment bare the Craftsman name. That being states, alas, my dedication to the name has just been tarnished due to one of the worst service experiences I have ever participated. Approximately 5 weeks ago, I brought my Craftsman chainsaw into the local repair location in Shreveport, LA, to have an annual check-up/tune-up performed. I also asked to have the unit upgraded from an 18â bar to a 20â bar.
While awaiting to speak to the attendant, I noticed an irate customer speaking to her and overheard his bad experience with your service department. The attendant eventually took my information and shipped the chainsaw.
About a week later, I received a call from the service department scheduled to work on the saw. The person stated that they could not upgrade my unit to a 20â bar. When I questioned this person about why Sears sells a 20â upgrade kit at the local Sears repair location that specifically indicates fits my model number, they stated that Iâd need to change several other parts for a successful fit (I later found out, this is truly NOT the case at all).
I then asked the individual if they could sharpen my chain for me and was informed that they do not do that; they only replace chains. So, I informed them to do so. Almost two weeks later, I had not heard from the local Sears store as to the whereabouts of my chainsaw, as I was specifically informed that theyâd call me when the unit arrived back in Shreveport, LA. I called the local store to be told that they had the unit for almost a week, but had failed to call.
After paying the $74 charge, I picked up the saw and attempted to utilize the saw that afternoon. However, after about 10-minutes of usage, the saw started smoking so badly, I had to cease all activity. A few days later, I had the opportunity to bring the saw back to the local shop. After returning to the local store, I felt the attendant immediately had an attitude with me when I attempted to explain the situation. When she finally took the time to get on her computer, she snarled, âSo, whatâs SUPPOSED to be wrong with it?â
This somewhat infuriated my wife and I, as we had just taken the time to explain the dilemma with no attempt by the attendant to document the concerns during the conversation. The attendant took my saw and shipped once again. A few days later, I received a call from the repair department stating that my saw needed several repairs to include the oil pump which would cost an additional $83. Taken aback, I asked the repair department attendant how this could have happened within the short span of having the unit tuned-up.
She informed me that they only replaced the chain and installed a spark plug. I asked if $74 was the going rate for a new chain and spark plug and she stated, âYes, with the labor involved.â I could have personally completed the same actions for less than $30. She further stated that the new repairs ONLY included parts, but would not include labor. I then pondered why, if they didnât conclude any internal fault, they would not be charging labor on such a repair, as they did on the previous submission.
At this time, $157 would have gone well against a newer chainsaw. However, there was absolutely NOTHING wrong with mineâ¦my mistake was attempting some sort of preventive maintenance with Sears and/or its affiliates. I have informed the maintenance department to return my chainsaw WITHOUT repair, as this issue cannot feasibly be considered quality service by any measure. With this, I digress to state I will no longer support the Craftsman name within my own residence, nor abroad. This event is unacceptable, and simply cannot be tolerated.

I am very very aggravated with sears credit card service i was enlisted to receive paperless statements ,and I have no idea why that happen but I stayed positive and called 5 times to change the paperless statements to paper statement and have not been receiving them each month i am sick and tired of not knowing what is going on with my sears credit card account all i wish to happen is for sears to start sending me PAPER statements and i would appreciate if the late fee was removed because i dont know what is going on with my account every representative i speak to says they fix my problem but its not fixed please help me!!!!!!!!!

I went shopping at Sears yesterday and could not believe that your store does not carry dresses for short people. I do not understand this at all as we need dresses as well as the tall people. We have to drive a distance to get to a Sears store and I was very disappointed that the store did not have a dress for me. I for one will not shop at Sears again unless the store starts supplying dresses for us short people. I hope you get many emails regarding this as I was shocked when I couldn't find any that would fit me and I just need them to wear to church, not a fancy party dress. Thank you.
Madelyn Brooke

I purchased a (Craftsman) riding lawn mower and was having problems with it and needed a snowthrower attachment attached to my rider. First I was told that the attachment I had would not work, on that phone conversation I talked to 8 different operators just for them to tell me I had to buy the newer attachment and the one I had wouldn't work at all. As far as the lawnmower I had some issues w/ it and made an appointment, which was 4 days out after our conversation. Then you canceled I needed the work done asap and the attachment put on. My local lawnmower service had to pick it up and bring it to there shop, they told me the attachment would fit and I need work done to the riding mower. The carburator and air filter needed to be torn apart and cleaned. Which should be covered under my warranty but you wont take care of it because I took it elsewhere. I would have let you guys do it but you cancelled and told me you couldn't attach the snowthrower. I believe this is not right. Please contact me. James Brasseur

My intial contact with sears 18004myhome repair services for my washer was in 12-30-2012. I have had several repair tehs come out to repair my washer with no success. I am very dissapointed and disgusted at this point. I have ontacted customer service for several reasons the fact that I made a repair ppt on 04 06 2013 and someone took the lberty to change that without any consultatation I called customer service and requested a supervior and was disconnected. I honored the appt took off from work and still no running washer and it is worse than when we started. The washer is now leaking and not even running! I am ery discouraged and will never deal with sears again! rest assure I will let my family members and friends know about this horrible experience!!!!!!!

I have been a customer for over 45 yrs as well as my Family. We purchased a $1000. Range in 2006 which turned out to be an unsafe product. Sears "tech" inspected it and said it within their specs -- so much for Satisfaction ALWAYS"...And to hell with US. Strike 1. ........
2. In Nov. 2006 , We made another error in Judgement with Sears. We purchased a $500. Roto-Swirl Hot Water Heater from the Merritt Island Fl. Store. After a month it was leaking and was replaced. We replaced both elements earlier this Year and two wks. We cleaned both elements, flushed it out over a 4 hr. Period, and drained it completely with a hydro-vac. Two days later my wife drew a bath and the tub was filled with rust, metal pieces and black lime deposits. We purchased an extended warranty which was supposed to include a yearly cleaning, new Elements and Flushing.
When their"Tech" came , he took a load reading and said it was good. I asked him about the Flushing etc. and he laughed and said all the Salesman Lie to get a commission. When I asked for a replacement, I got a " Dog &Pony Show" and through very Poor English they wanted a $75.oo Fee for someone to look at it. I don't think so Tim......
This store has Salespeople that Lie for a Commission and warranties that don't hold water. They do not stand behind their Products, and they are not to be trusted? We will not be buying any more products from Sears....

Hello I took my family to the Sears photo department today for photos and I am completely outraged by the professional performance of your staff. I made a 530 pm appointment to get photos done, seeing as I have a 3 month old child we showed up early so she would be well rested and happy.
We were not taken back until close to 630, as if that wasn't bad enough, once taken back the room was not set up for us, my boyfriend had to assist with the set up just to get us in and able to shoot! Afterwards we asked to have a family photo done and then my daughters pictures to be taken with the
Christmas background, which did not happen.
The Sears lady who was taking our photos, I'm unsure of her name, was complaining about the other employees, yelling out the room to other staff members and had her thing underwear out the entire time. I was horribly affected. Once the shoot was done she informed us to return back in 20 mins to see out enhanced photos. To be kind we gave her two hours, seeing as we could walk around and see Santa.
When she returned at 830 pm, our photos were still not done, and we received an attitude because we came back. Once looking at the photos we asked how much it would be to purchase the CD with the photos on it, the lady then told us the price and tried to get us to buy the photos unenhanced and said we could do them at home!?
Why would I pay your company to do something at home by myself? I digress, then afterwards she asked me to schedule an appointment tomorrow to look at my photos and said " this way if you make an appointment this time you won't have to wait" as if we didn't have an appointment this time???!
The lady also took the liberty to inform us about her child that has past away which made both my boyfriend and I very uncomfortable. I am outraged by the procedures and actions they took. I wanted to inform Sears before you loose anymore customers. Thank you for your time.

I think you have allowed a scam to run on Sears website. I am VERY angry about how this was handled. A business advertised this greenhouse and took my money. They realized they had advertised it at a very low rate and immediately took it off your website within hours of my purchase. Instead of trying to rectify the problem back on December 14th, which would have allowed me to find a different gift, they mis-informed you and me for weeks that they had shipped the item. I called the supposed shipper, Demar, who had NEVER received the product to ship. After many emails and phone calls which included confirmation by Sears that the product had shipped and was due to arrive on 12/31, I was finally able, on 1/3/12, to get in contact with AMi Ventures, the company who advertised the product.
The owner had blatently lied to me telling me that he had been informed by Demar that the product had been damaged during shipment on 12/29 and was returned to him without getting to it's destination and that he had personally informed Sears of this matter. He went on to lie to me telling me that the greenhouse was no longer being manufactured and he would have to return my money. I have contacted the manufacturer, Rion, and they do in fact still make the greenhouse and have many still available. When I told the Ami Venture owner that I had been in contact with all these people and wanted the greenhouse delivered, he said he would call me back within 30 minutes.
When he did finally return my call, he then changed his story to say that the greenhouse is still manufactured but the company would not have any available for 25 days so he would have to refund my money. I had planned to give this greenhouse to my father-in-law, a 70+ year-old-man, who went home and prepped his yard in anticipation of his new 8 ft 6 inch x 20 ft 9 inch greenhouse. Ami Ventures mistakenly advertised this product at a very low price and then lied repeatedly about the product and it's shipment, laying blame on Demar and Sears, in order to to avoid making good on their advertised price. Sears is part of false advertisement, defamation of other businesses, and fraud. I want the advertised greenhouse package delivered for the advertised price.

Back in March of this year while shopping in your Nanuet New York store, I was approached by one of your Sears employees who politely solicited me for the replacement of house front doors, as this was something I was considering doing I rendered my personal information to be contacted by a sales man. Your sales man Dave Ellis contacted me and a home appointment was set up. Dave arrived on April 6th was polite, informative, and sold me a double front door set with installation. Approximately two and a half weeks later Dave called me to inform me the door set I had purchased was discontinued (a sales man selling a discontinued product?). Mistakes happen and a revised contract was drawn up to reflect a change in the door style. On June 4th a Sears contracted company arrived as scheduled and brought the front doors to the rear of my house for installation (I became concerned with their ability to do the job correctly).
They removed the appropriate front doors and installed the new ones, I immediately identified the job as poor and unsatisfactory work, the locking mechanism on the main door was broken, the remedy was to change it off with the secondary door, viewing the doors from the interior of my home I see day light peeking through, the exterior molding was destroyed, and from the interior the moldings are lopsided. This information was immediately conveyed to Dave Ellis and Yevette Manager at you New Rochelle Office. After numerous communications and unreturned calls Yevette has shown an unwillingness to correct this problem. I have been told the hold up was the purchasing of the exterior molding, and should be in shortly, when finally another Sears contractor arrived (late August) he only knew there was an installation problem, he concurred with it and new measurements were taken, and the molding would need to be ordered.
This as been going on for three months now, with little if any cooperation from your New Rochelle office, how much more patience am I supposed to display? As the colder weather arrives I am sure you understand my concerns to have this corrected, hopefully I will get some results with this complaint, if not the only resolution I can see is to have a contractor hired by me correct this problem and debit the balance of the monies still owed to Sears. I need some help here, thank you.

I received a flyer stating that Sears had a new service called coloring existing grout in tile. I made an appointment. after telling
the lady that my bathroom was very small and it would be a small job. I was told that the minimum job cost was $99 for any job. I agreed to that and the technician arrived the next week. The worker came in and showed me the tile colors---there were MANY.
I chose two colors. The worker returned to his truck and he stayed for a while. When he returned, he stated that I had chosen colors that
were not in the regular color price. My colors would have to be special ordered and it would be a $65 extra charge. I said no because
I had a worman coming the next day to fix the rest of the bathroom. I asked to see the color chart again and I hurridly chose another color--As it turned out, the next day in the daylight, it was a blue base???There was dye on the wall and the door(It washed off).
I called the manager and he basically said that it didn't pay him to do special colors on small jobs. This was a true bait and switch. Oh yes, there was also an $8 service fee added to the total cost. I am very disappointed in Sears--I am 74 years old and I have been using Sears products for the past 46 years--My first kitchen in this house was all Kenmore. Pleas DO NOT have your tile colored---they don't know what they are doing--It is a mess.

I paid for and ordered an Electrolux washer on 10/13/12 from your store #4057 -5901 Griggs Rd. Houston Tx 77023. I came back on 10/22/12 to pick it up and brought it back to my office. I unpacked it and took all of the shipping screws out, plugged it in and couldn't get the drum to spin. I called the help line for Electrolux and after trying to trouble shoot it, they told me to get a hold of the store that sold it to me. I called your store and after the girl going back and forth to my call several times, she told me she couldn't help me. I told her that I needed to speak to the Manager. A manager by the name of Daniel got on the phone and told me that he would order me another washer and have it delivered today 10/29/12.
I just called the store back and the girl told me that I had to call the delivery ctr. After being on hold with them for 30 minutes, they turned me back over to what sounded like the same girl that told me she couldnât help me the 1st time. This time she tells me that I would have to wait another week and I would have to pay for the delivery. I told her that I needed to speak to another manager. She gave me to Daniel again. He told me that he couldnt help me. I told him that I wanted to speak to his District Manager. He told me that he couldnât give out his phone number. The bottom line is I purchased this thing and have to wait on delivery a month before I will see it delivered if they don't screw it up again!

I ordered a refrigerator online on Nov 19th. To make sure that the order was processed correctly, I phoned and spoke to a gentleman to make sure that the model I had chosen would come with an ice maker and a right hand door, and that my old fridge would be removed. A few days later, the fridge was delivered, without an ice maker and with a left hand door. Also, I was never told that a fridge with an ice maker requires a plumber to disconnect it, so as a result my old fridge was left in my kitchen along with the new one. I managed to get a plumber to come in 20 minutes to disconnect my old fridge; however it took over 10 phone calls and 4 full days of waiting for the old fridge to actually be picked up!!
It took a total of 8 phone calls to get the door reversed on the new fridge. And, three service calls!! The first time a service person came I was told that it would cost me $125.00 to make the change. I had been told by a sales rep that the change would only cost $25.00. So, in desperation to get the thing done, I told the service technician that I would pay that amount if necessary and argue about it later. At that point, the technician advised me that he could not do it anyway as there was a part missing!! I waiting a few more days and finally got another visit from the same technician who then asked me if UPS had delivered a part. I asked him what part was he talking about as other people had told me that there was no part required to switch the door. He refused to elaborate.
I asked him to please just switch the door so it opened on the right side. He told me he could not do it without this mysterious part. He left again. He phoned me twice in that afternoon to inquire if UPS had arrived with the part he needed. At 4 p.m. he stopped calling and I had to again phone and talk to several people to attempt to get another appointment!! After being hung up on a few times, I finally reached a person who advised me that the whole problem could be blamed on the french speaking Montreal office!! No explanation what had actually occurred etc. but I have always been polite to innocent people just doing their jobs.
In total, I have had to spend hours contacting Sears and had to wait 3 days for service calls without getting the problem solved. Today, another technician arrived in a Sears truck (the other guy was sub contracted as the truck did not say Sears0 and he changed the doors with no problem and no mysterious part that never arrived and was never needed in the first place!!! About the ice maker, I could not tolerate trying to get that delivered!!
I have been a loyal Sears customer for over 40 year. I have purchased appliances for my rental properties, relatives, my own cottage and all my Xmas gifts. If this is not settled to my satisfaction, I never intend to deal with Sears again,. I would like to have at least $200. taken off the price of this fridge as my time and the amount of irritation caused by this ridiculous situation is worth much more than that. i would appreciate a response. This is the second complaint that I have written to Sears about this situation. No reply came from my first complaint.

I am not a Happy Customer .To start with I had put the wrong apartment Number on my Order .So went I discovered my mistake I called Sears and Agent ID told me she would redirect my order to the correct apartment. Ok then a few days go by and its time for it to be delivered a day or two before Christmas 2011. So I checked its status and it said it had been delivered..guess what not to me it went to the apartment that I had Called Sears about,that Agent told me had been changed.Well then I called UPS and ask where my package was and I explained that it had been redirected from sears to come to my address.
UPS told me that there had not been a redirect on that package and it was not there problem I had to call sears so agent Lied To Me. So what was I to do Agent was messing up My Christmas .It was going to take a week to get it all fixed, so I went to that apartment that had my mail and ask her if she had a package with my name on it .She said she did and gave it to me. I returned to my apartment to inspect my package and I could not believe what I saw.The Lady that had my mail OPENED MY PACKAGE IT WAS TAPED ALL THE WAY AROUND IT.SHE OPENED MY MAIL.
That is the main reason I am upset with Agent because She did not do her job I feel violated and upset about having to chase my package down and then it was opened up by a neighbor.....Signed Unhappy Customer Who Sears Needs To Reture My Shipping Charges because I had to Go Through This....

Hi, My name is Sureyya Cetin and my home address is 18W180 16th str.Villa park
Referring to compain on internet , I had appointment for today at 1.00 till 3.00 PM for air duct cleaning and furnace cleaning and I confirmed the appointment on phone with the person named Eric. referring to phone conversation with him, I left my husband at home and I went to work.I told him to tell them I will come back at 2.30 to pay the bill which I heard from Eric that I will pay the bill when the job is done. Person from Sears arrives around 1.00 PM , fills the papers and asks for the bill cash or check before they start to job. and when says I will come back in an hour they say no, they cant start working without having the money.. My husband offers half of the bill in cash , which he has in his pocket, but they say they want whole. And they leave .
This is very very disappointing situation. I have been working with sears since when I was a kid and I never heard or lived this before.

I have been a Sears customer for many years and our house and garage are full of Sears products. Lately when we are shopping, you can't get waited on. We purchased a hot water heater on 7/29/11. We stood and waited for somone to wait on us. We were even told they called and someone would be with us soon. They never showed up. A sales clerk from the washer/dryer department saw that we had been waiting for a long time and came over to help us as we were just leaving to go somewhere else. We ended up buying your product and had it installed.
We had heard that it was possible we could get a rebate from Consumers Energy so I checked into it and was told I had to find out if it was installed by a contractor that was a part of this with Consumers. I have tried to contact this department. I was told by an automated message that all sales personal were busy with costomers and would call me back within an hour. That was 10:30 am this morning. I called a second time at 1:55 pm and got the same message. I left my number again, telling them this is my second call. No one called me back yet and it's 2:30 PM.
This is a good way to loose customers and we were about to leave that day. I would appreciate it if I could get a call on the information I wanted to ask and what has been going on here.

Purchased Nintendo DSI XL at sears.com on December 04. I received a confirmation email that the shipment might not go out for about 10 days, and that I would receive notice. On the eve of December 23rd (5:30pm) I still had not received, so went online to track order status. Learned from tracking number that order had been cancelled by Sears on December 20th. Called Sears.com customer service. Service agent said order was cancelled because item not in stock. Service agent further said that they checked about a dozen other sources but item was not available. While keeping service agent on phone with me, I went online to Sears.com, where the item was showing "in-stock".
Further, I went checked local Sears store availability online, where the item was showing "in-stock" at both of the closest sears stores to me. In addition, it was "in-stock" on Amazon.com, and I checked Pricegrabber.com and it was "in-stock" at 13 other locations online. So, Sears customer service basically fed me a load of BS, and Sears.com didn't have the courtesy to inform me right before Christmas that they had no intention of delivering the product to me.
Fortunately, it was "in-stock" at the Target 2 miles from my house so I was able to purchase it anyway (albeit with the inconvenience of needing to hit a Target on the Friday night before Xmas). I was on hold with Sears' service agent more than 45 minutes trying to get a satisfactory apology - but never did. While I was on-hold, I took screenshots of all of the "in-stock" availability to verify the truth in everything I am saying. I took screenshots of the cancellation, I took screenshots of every email I received from Sears on this matter, as well as every Sears credit-card email I receive - basically to support that Sears never bothered to notify me in any way.
So, I guess the message is - if you purchase online from Sears, maybe you'll get what you ordered and maybe you won't, but don't trust the Sears brand name as something you can rely on to be decently notified if they cannot meet their implicit obligation to you. Apparently, they could care less. I'll now copy and paste this message into every online consumer complaint site I can find.

I purchased an LG washer in March 2011. It quit working on January 15, 2013. I called Sears repairs and got an appointment for January 15. The technician did actually show up, said that the pump had broken and that a part would have to be ordered. The part showed up promptly, but I could not get another repair appointment until January 25 (today). Someone called this afternoon and canceled the appointment.
Reason given: hazardous weather (not true - weather was not hazardous). He said the would call back with a new appointment date. In the meantime, I called Sears repair (the MYHOME number) and promptly got cut off. Finally, after three calls and being shuffled around among four "service(?)" representatives I managed to get the appointment rescheduled for January 26th.
Shortly after that the guy who canceled on me originally with the "weather" excuse called to say he thought he could reschedule me for January 28th. This time he didn't use the "weather" excuse but said that the technician had hurt himself. So who knows when a technician will show up. I have been without a washer now for almost two weeks.
It is bad enough to have a washer break down less than two years after purchase. It is unacceptable to wait almost two weeks to get it fixed (assuming that the technicians show up tomorrow).
Needless to say, I will not purchase anything else from Sears, ever.

I ordered a windbreaker for my father for Chritmas this year. I called the Sears customer telephone listed on their website for help. I tried four times to get this order made. I was hung-up on twice when I called to complain that I was being charged a shipping fee even though I placed a order over $50.00, this was according to the website promotion.
I spoke to people who had such a thick Indian accent it wa extremely hard to understand them speak. I placed the windbreaker for a price of $70.00 dollars. I placed the order early, November 18th, 2012 as I was starting my Christmas shopping early. I asked if I would have any trouble returning this item and waw told " NO". I did not know that I was ordering from a third party sales company named Fast Media, my bill listed the company as Marketplace.
I did not know what. Third party sales even was. I took the windbreaker to the local Sears in Asheville, NC which is 1 hour away. I was told by the manager that I had to return the item back to the Third party, Fast Media. When I talked to Fast Media I was told that I could not get my money back since it had been ordered on November 18th. This is redicious considering Fast Media is saying a item has to be returned in 7 days.
How is this possible to mail back to them in time anyway. I will never go inside a Sears again and will not order on-line with them again. I have had a Sears credit card for over 35 years and bought appliances, furniture and riding lawn mower from them. What has happened to the quality of this company??? I have not had any satisfaction with any of the company's representatives and very saddened that Sears has sunk to this level.
I will pursue this complaint to the Consumer Protection Deptartment of the North Carolina Attorney General. I am not being treated fairly, I want a credit to my account for this charge.

On Monday January 21, 2013 approximately 11:00 am, I called your Service department to order a Hot water tank for a house that we just purchased. We couldn't stop the leaking, so we decided to have a new one put in. I have been a customer of Sears for many years, so I trusted them.
Because of this reason, I was willing to pay a lot more money than other places I had checked. The ad said if called before noon, guaranteed to be installed the same day. I was so excited. I was told (after putting $652.96 on my Sears credit card) that I would receive a phone call to set it up within 2 hours. ( A few minutes later, I called to give the representative my cell phone number because I wouldn't have access to any other phone) I was told no problem.
Four hours later, I decided to call back and see why I hadn't been called. The gentleman that answered said he did not understand why this happened and put me on hold to check something out. He came back and apologized to me and said it would be delivered between 10 - 2 the next morning.
He nicely told me that the guarantee was broken so he was sending me a $50 gift card within 14 days. SO the next day I went over to the new house at 9:50 am. (which I might add we are doing repairs, so there is nothing in there) I decided to call and check on it around 11:30 am and was sent to 4 different people and the last one kept me on hold for 45 minutes.
The call totaled aprox. 1 hr. finally, someone got on and said, your Hot Water Tank is scheduled to be delivered between 1 and 3pm. I couldn't believe it. In the meantime I was asked by every representative what the address was and I said 18 Barone Circle Cheektowaga, NY 14225. SO, around 3:30 pm I called again, asking where the Hot water tank was.
I was sent again to 4 different people, and put on hold again and got cut off, this call was approx. 20 minutes long. I then called back and got the run around again. The representative asked me what the address was that it was going to, and I told him.
He said we don't have that address. I said, excuse me, I have told it to at least 8 people. He said no, we have 10 Estelle Drive (my now address). I never once mentioned 10 Estelle Drive.
He said I am going to have to put you on hold, I told him please don't they don't answer and I can't afford to be on hold again. WELL, there I was on hold for over 1 hour and when I hit 1 hr 9 minutes, I was losing my battery life. I got in my car, ran home and left the phone on I plugged the phone in while it was still on hold. I then noticed my answering machine was blinking (at home)..
It was a message stating that my Hot water tank would not be delivered until the next day. Turns out the installation people were given the wrong address and the wrong phone number. I contacted Sears Service Department again and told them that I was going to cancel the order. He said he would send me another $50 gift card, that was all he had authority to do.
I'm sorry, but anyone and everyone that missed two days would get that. I am so upset and stressed out over this situation.
I didn't cancel, because we were in the middle of putting new flooring in and needed the HWT in as soon as possible. I have never been so upset with a company. SEARS, wow, I cannot believe that I was put through all of this by SEARS. I don't believe that the installers are to blame, I believe it all stemmed on that first call. I don't know how this can be made right, but I definitely deserve some king of restitution.
I might add, I am affected with Mitochondrial Disease which helps STRESS deplete energy. I have not been able to physically function for days, mainly because of this situation. ALSO, I had 11 days left on my calendar for my cell phone and only a few minutes left for the month because of being on the phone with sears on hold 1hr 54 minutes and talking to representatives approximately 1 hr 30 minutes beside meaning I lost 204 minutes. Sincerely, Linda Roesch

To whom it may concern: My parents had Sears do the roof on their home on 1 April, 1999. My father is deceased now and my mother is 87. Her roof is leaking and I can not find the papers on it. When I called to get a copy from you I was told no..That the only thing you had was the date if installation and that was all a case worker was assigned and after 9 days of trying to get her to call me she called on Friday 12 October, 2012 and said they only had a notation on the account that said the warranty was for 10 years..Now when I called the first time I was told nothing was on the account. I was also told you had nothing signed by my parents (Katherine and M.R. Hayes 2724 Kenwood Ave. Fort Wayne, IN 46805). I find it hard to believe that a roof costing thousands of dollars was only good for 10 years. This is not the first time we have had to have you come out and fix it. I have not yet contacted our building commissioner as of this date. Nor have I called our insurance company. I would like to get this problem settled. Please call me at 260-710-1146 (cell) to speak to me. thank you for your time ..Kelly Hayes-Brotherton.

We ordered a treadmill from Sears and it was delivered yesterday, 4/11/13. We never received a phone call the night before to inform us of the two hour delivery window like we were told we should expect. We called the next morning to confirm delivery and it took 15 minutes for the service representitive to even find our delivery confirmation on the computer and they told us the window would be 12-2. However, at 10:30, I receive a phone call from delivery saying they will be there within the hour, which was great. However, they don't show up until after 2:00..... very upsetting as my husband ended up having to stay home from work for this. In addition, today 4/12/13, as we were leaving for work, we notice that the delivery team had left the whole treadmill box and garbage (box being over 6 ft long and 3 f t wide) hidden on the side of our house out of view. As it had been raining all the previous day, the box is now soaked and too heavy to move. We are very disgusted that the delivery team a. ) did not dispose of the garbage like Sears said they would. and b.) did not even inform us they were leaving it and c. ) hid the trash out of view on the side of our house!!! This is ridiculous and I guess a little consideration on their part is too much to ask.

I have been going back and forth trying to get a refund back on my credit card. The order number is ********. I have spoken with a manager at the Mesquite Tx store named Jen who said she would call me back and I have never heard from her. I have been going back and forth since 12/21/11 on getting my refund. All I have been getting is the run around. I am extremely disappointed with Sears customer service and willingness to issue my refund for merchandise I have not received. At this point I am tired and frustrated because I am receiving horrible service.
Contacted 1-800-4-myhome to order sevice on my Kenmore dishwasher that I purchased at Sears. (all of my appliances were purchased at Sears). I was given a time for the next day for service between the hours of 8am to 5pm. I was also told I would receive a call and email confirming my appointment.
So, I took off work the next day to wait on the repairman. By 11am I had not received a call or email so I call the 1-800 number again. I was then told that the service was scheduled for NEXT Friday!!! Not today! I am very upset because I took off work for this appointment and Cannot take off again with the possibility that the repairman will not show again!!! I was good enough to give thousands of dollars to Sears for my appliances but not good enough to talk to a person or get service for my appliance!.. I will be contacting the BBB for your poor costumer service and not standing behind your products! I will never buy another thing from Sears, much less the extended warrenties purchased!

I took a Sears Craftman 3000 Power Washer in for repair for none preassure, charged $35.00 for service fee to find out their recommendation is to replace the pump with a new pump for $534.09 plus sales tax. Asked what was wrong with the pump, no comments where given or written down by the techinician I was told. Then, I asked why replace the pump if you don't know what is wrong? No resposnse. It is a joke to take anything to Sears for repair because all you are going to get is to buy a new part or product.....what a waste of time & money.
Buying Sears Craftmans machines are just as good as the Company which is going down hill and probably go out of business. Why is it so difficult to get ANY cooperation from sears repair service. I am ready to call our local news station and tell the to look into why we can't get parts or repair in a reasonable amount of time. This is my second email to advise you how unhappy We are. Several reasons We are upset, from horribly rude service reps to being forced to buying an unwanted service warranty. Could not pin your people down on a correct date of service to not being able to get the correct part.
The only person who could speak reasonably was the repair tech who showed up at our house only to find that the part had not even been ordered. Please refer to my previous e mail, and get someone to call me other than someone in India to tell me when my part will arrive and and when I can expect the repair to be completed. This is the most annoying repair I have ever requested. I also do not want to continue calling India just to be told the part s still on b/o.

I placed an order on sears.com thru a phone rep. ruby lyn.....i asked what the delivery date would be and was told 12/11/12 for a crosley turntable............i said great and continued with the order. the rep had trouble getting a confirmation # so i logged onto my bank site to make sure the credit card was only being processed once........and it was. again i confirmed the price and delivery date of 12/11/12 and was told that was all correct. no confirmation # could be given at the time due to system problems...an email would be sent. confirmed delivery date 12/26/12......
I called immediately back and asked how i get expedite the delivery...extra pymnt....fine. was told no can't do that. i said please cancel order.....cant do that. i have been on the phone and chat rooms for two days and cannot cancel order. can't get refund. told too late sucker!!! insane and unethical 5 minutes and too late to cancel order. i have spoken to every foreign country that handles sears.com and no resolution. sears.com is a rip off......do not patronize them. i want a credit to my account and the order cancelled.
I have ordered the product from an american site and it is on it's way and should arrive in 2 days. sears will never have my business again.......or anyone that i can tell about this experience either. sears.com unethical contacting better business bureau also. 5 minute span on a sunday and too late to cancel order......ridiculous!

I have so much to say that I'll apologize in advance for the length of my corsp. The history is this - last week I ordered an electric dryer on line - order # 286246324 - paid in full by credit card for dryer, removal and installation. I later learned that I should not have paid for installation as I don't need that on an electric dryer, but that's such a small portion of the issues here that I'll just quickly suggest that a nice feature on you site may have been to tell me that while I was ordering - rather than take the extra $ 129 dollars. So while ordering I took a date for delivery of Tuesday the 15th, and received a confirmation e-mail telling me I'd get an e-mail the night before with a window of delivery time.
When that e-mail never arrived I started at 7 a.m. with your online chat trying to find out what happened. That took so long that I had to leave for work, the person I was chatting with said yes they could send me an e-mail following up - which they never did and so began my nightmare with Sears. So after I got to work and still had not hear anything I began my phone calls, those phone calls took me a TOTAL of 147 minutes throughout the day on the 15th - and I was told many different things by many different people that day. Those things included: "oh you didn't need the installation because it's electric so the installation department looked at that ticket and didn't know what to do with it so it sat there" ~ "your physical address came through as xxxxx we can't see the address so we could not deliver"...but the most common thing I heard and by FAR the most frustrating was that I was talking to the wrong department and had to talk to someone else.
Delivery told me that I could not be helped by them because it was scheduled for installation, transfer ~ Installation told me that I could not be helped by them because I didn't need installation, transfer ~ Installation sent me to sears.com because it was my fault that I ordered and paid for installation when I should not have - sears.com transferred me to delivery and so on and so forth. A grand total of 2.5 hours on the phone, losing money on MY job because I was on the phone with your company not working. I make fifty dollars per hour - and thus your merry-go-round cost me $150 so far, not counting the $471 out of my account you took and no dryer.
FINALLY I got a person on the phone - her name was Jeanie or Janine - her supervisor was Cody (one) - who did NOT transfer me - but actually tried to help me. What we finally agreed was this - we would NOT cancel the installation because in order to do that we would have to cancel the entire order and rebill me immediate - but my credit would not arrive for 7 to 14 days - which was unacceptable to me. She told me that she spoke to the installers was letting it go through and that someone would CALL me in 4 to 6 hours - that they said it could be delivered next day and they would give me a time frame. As compensation for the trouble, (i.e. to cover some of the installation costs that I was paying in error) she would send me a $ 100 gift card. Okay great - at least she worked with me to get a plan to get me the dryer etc.
She was nice, helpful, went out of her way and I commend her. Of course it's unfortunate that phone call never came in the next 4-6 hours - but I was SO tired of this whole thing I did not call back again that night - I felt like just quitting. The next morning a call came in from sears - which I missed getting to the phone in time but the message said 'we are trying to schedule delivery but we need your physical address it didn't come through' - now I think that's amazing that I got that phone call because the delivery address was in the e-mail confirmation I originally received - and I gave that address to no less than THREE of people I was on the phone with for two and a half hours the day before - but I was hopeful that my dryer might finally be coming - so I called back.
I got a woman on the phone who would not listen to the story I was telling her and wanted to start again from ground zero about how we HAD to cancel the installation - and I spent ANOTHER 18 minutes on the phone on hold etc. because she said that what my arrg. were from the day before could NOT take place as we had agreed and she had to "see what she could do".
I hung up because now I'm up to my bank account is STILL out $ 471 dollars, I'm looking at another 2 hours on the phone merry-go-round of the sears departments who don't speak to one another and there is no dryer in sight - so 3 hours was the maximum time I was willing to invest on this fiasco. About 2 hours later 2 e-mails came through to me from Sears telling me how a credit was issued due to my cancellation of my order and that I'll need to respond to authorize recharge of my credit card - and that point I knew that not only would I not be giving you another $400 to jerk me around for days, that I'll never buy so much as a pair of socks from Sears again.
I understand that "Sears" is a HUGE corporation and that my little $500 dryer order means nothing in the big picture - but I too work in customer service and I've always held the belief that EVERY order and every customer counts, because when I get done posting a copy of this letter on facebook and e-mailing it to everyone I know, and telling everyone I know this story ~ it's got to cost you at least a little more than my piddly little dryer order. You may be thinking ~ we're sending you a $100 gift card what more do you want. Honestly that gift card means nothing to me at this point - you cost me $ 150 on the phone losing time on my job, I won't have my money back from you for up to two weeks even though you took it in 30-seconds, another 1/2 hour yesterday - my work cost is up to $175 - no dryer and the sheer amazement and aggrevation at your total lack of customer service.
Then there's the fact that I had to order a dryer from a local vendor for $ 50 more than the one I tried to purchase from you - so this little adventure with Sears cost ME $225 out of MY pocket - along with the $ 471 I'm waiting to come back to my bank - I undertsand the girl who said she was sending the gift card was trying to do something good and be helpful and honestly she was the ONLY person I spoke to even really TRIED but by far I would have preferred to get the dryer I paid for on the day that it was supposed to be delivered - I even said that I didn't CARE about paying for installation I didn't have to pay and because your 3 departments apparently have zero communications even that could not happen. I have never been so disgusted and disgruntled by a transaction in my life, it's like I am being punished for ordering and PAYING for unnecessary installation - I don't know how I was supposed to KNOW I didn't need the installation - it would have been nice if somewhere in the online order process Sears had told me that before they took my money and took me on this horror ride.
I thought about contacting the BBB with this little story too - but they'll want to know what resolution I want and I guess it's to late for that really - as long as my money comes back to me - whenever it finally does - the rest I'm never going to recover but oh my a lesson learned. Sears, K-mart any of the stores associated with sears will never see a dollar of my business again - and I do fully intend to share this disaster with everyone I know. When I buy my next applicance - Sears will never again be even a consideration - the absolute most horrid customer service in the world - I'm sure they won't be but Sears should be so very embarrassed by this disaster of a cancelled sale. I do thank you for you time.

My satisfaction with the contractor AE technician that Sears sent was good (4 out of 5 stars). However, my experience with Sears Customer Service was beyond a nightmare. Sears has completely lost a customer, plus my family members. I will never go to buy one product or request a service from them. They told me they would put in a request to the Tech to call me to let me know around what time they would be arriving. No one called again! The Tech came past 3. I was scheduled to work that day, but I couldn’t go in. I couldn’t even run errands.

Call Sears Home Service for warranty work on my sears kenmore elite refrigerator the compressor was bad. I called service and told them that it needed a new compressor. The compress in the refrigerator was from LG and there was a lawsuit over that compressor in my refrigerator. The repair guy came I told him to repair it. (see Attached) went to his truck and did not have the part then said I needed to pay him $766.10. I said sure when it is fixed. He said it does not work that way you have to pay me upfront, and when I said no he said I had to pay a service call of 99. I said I approved the order just come back with the parts and I will pay ypu. It never happen after several call I still do not have.refrigerator that works. So then I called and said please just send me the part that is covered they said no I had to talk to LG and they said sears has to do it. I just want the compressor ship to me that is covered by the warranty.


I have been waiting two plus months for parts and service for my water heater. The technician did come but did not have the correct parts to complete the repair. Other parts were order but not delivered. No contact from Sears since! NO HOT WATER FOR OVER TWO MONTHS>
Paul Ronningen
701-400-1827
pronningen@hotmail.com

My Kenmore REFRIGERATOR,01750U3000 has been serviced 3 times due to ice maker not working properly and every technician says that this is an on going problem for this model. But Sears is still selling this model! WHY? I would like another model!

we just delt with the most rude and obnoxious service teck in my life. He accused us of sabotaging our A/C unit that he fixed a month ago.He sat in our home and accused us numerous times of sabotaging the unit. He also refused to give us his and his supervisor's name and number.very unprofessional of the teck I really would prefer not to have that teck back to my home.

A repairman was at my house on June 19,2019, to fix my ice maker in my refrigerator. He ordered the part and it has not even been shipped yet. I have spent hours on hold with different departments trying to find out what is going on. Each department transfers me to another department and I sit on hold there. I have been told this morning that my part is in the warehouse waiting to be shipped by UPS, but they can't tell me when it will be. I have a maintenance agreement on this refrigerator and I need to know what is going on and when I will get my ice maker fixed. I am not a happy customer!
Dottie Carroll
Phone: 903-896-1407 This is a land line. If I am not at home, please leave me a number that I can reach you directly.

I had a scheduled appointment for July 5, 2019, between 8am - 6pm, for a Kenmore Central AC preventive maintenance check. The service technician called me at 3:45pm on July 5 telling me that he could not make the appointment because it was raining and lightening and he was wet. I informed him that it had been raining all day and he could have called me earlier if he was unable to meet the appointment. Plus, I wouldn't have had to miss a whole day of work.
After the service technician called me about not being able to come, I called your customer service department around 4pm on Jul 5 and reported the situation to them. I had previous called twice on July 5 to ensure the technician was still coming and confirmed that he would be here. The customer service representative rescheduled my appointment for July 9. I requested that my rescheduled appointment be between 8am and 12pm, so I wouldn't have to miss a whole day of work again. He said he would leave special instructions for the technician to be at my residence by 12:pm on July 9. WELL, IT IS 12:10 pm, JULY 9, 2019 AND THE SERVICE TECHNICIAN IS STILL NOT HERE AS PROMISED BY THE CUSTOMER SERVICE REPRESENTATIVE. ANOTHER DAY OUT OF WORK!!!
This is the third year in a row that I have experienced this same problem whereas the service technician does not show up as scheduled, and in some cases does not call me to let me know that they are unable to meet the appointment. I purchased an extended warranty when I had Sears install my new Kenmore Central AC/Heat System 5 years ago. It seems like since Sears already has my money that they can do whatever concerning scheduling, like I am always the last on the list and a fill-in for other broken appointments.
Even when the technicians come here, they do very little. I have yet see them clean the coils of the heating system during winter preventive maintenance checks. I also have a loud noise coming from the outside unit when the heating system is on, which has been going on for the last three years. The technicians cannot find the problem. In January 2019, during the winter preventative maintenance check, the technician said he could inject some type of fluid into the system which would eliminate the noise and would return to do so. He never did and would not return my calls. I even called customer service about this problem with no solution.
In any event, I will never again purchase another Sears product, nor will I ever have any dealings with Sears once this extended warranty expires. I have been a long-time Sears customer. But like I said, you got my money up front on this extended warranty on my Central AC/Heating System, so I feel you can provide poor service, show up for repairs/service when you want to and not loose money. Your customer service stinks and I have missed too many hours from work waiting on poor service or no-show from your customer service department and your service technicians.
Bill Abbitt
HP - 843-760-0849
CP - 843-509-5303

I am having numerous problems making orders and canceling orders. If you try to cancel an order just 1 or 2 minutes after placing I cant. If you try on line it states the order has already been placed. If I call right away I cant get through for over an hour. If you finally get an answer the representive always tells you it is already done and I will have to receive the package and then send it back for a refund. Your online site will not accept my earned points which makes me loose them which is beyond trusting customer service.I have lost points and free cash that I received due to your mistakes. I have received double orders on the same items and products that are not as promised.I am loosing faith in Sears an I have been a customer and card holder since 1968.I really would like a response this just is not right! Greg King kingorion@outlook.com 1-303-594-6974

I was satisfied until about a week ago. I had a blower but could not be repaired due to all the repair shops being closed in this area, I received a call last we and they rewarded me $310. and instructed me to go to the nearest Sears store, which was Hoover AL. This was an hour 17 minute drive for me. I called and they said they would have to order it on line. My question is why do I have to drive to have them place an order for me. I called the phone numbers today that was provided about 6 times and they said to call back in 2 hours this went on all day. I am not sure what to do. they only gave me 90 days, No Sears stores close to me. Phone number 334 285 4000.

Bought A refrigerator January 2019. Have had service calls due to the unit growling both day and night (wakes be up a night. Service person states this is normal for this type unit. I wish someone would pick it up and refund my purchase price $700. I cam be contacted at 81-229-8142 for any reason, I AM EXPECTING A CALL CVOCERNING THIS UNIT!!

we bought a lawn tractor in july of last year,used it 3 times,started it up in april it wouldn't
start had done all maintenance,called sears they sent a tech out he said I needed a new motor,waited 3 weeks for motor and tech, another tech came out said I didn't need a motor
that the first tech screwed up belt,he fixed it ,next day started tractor wouldn't go forward
or backward tech came out again adjusted something ran tractor and left,tractor ran for 20
minutes tech came out today said I needed another belt. gonna take another 2 wks wow

My name is Joe Simmons III, I contacted your complaint department on Monday June 10th in reference to a technician that worked on my snow blower and riding tractor. I was told I would be receiving a complaint confirmation by email which has not appeared.
In December I went to use my snow blower and it would not start. A technician was sent out to service the blower. He drained the old gas and put fresh gas in (I had already replaced spark plug) and it started.
I went to use it later that week and it did not start. I checked everything and proceeded to check the gas tank, it was empty. I filled it up and it started right up.
A week later I went to use it and it would not start. I checked the gas tank and it was empty. I knew my garage had a heavy gas smell and what was happening was the gas was leaking out.
I called Sears and they sent the technician out and he said it was a gasket problem. He ordered the part but never came out to replace it.
In April I contacted Sears about servicing my tractor. My wife said it was the same technician that worked on the snow blower.
He can out replaced the blades and changed the oil filter. When he originally arrived I had the battery charger on the tractor as it would not start.
When I got home to use the tracker it still did not start but I was not told that I needed a battery. I went ahead and purchased a battery which made me question did the technician even get to run the tractor to test it.
Now the major complaint, I was using the tractor this weekend and it started making a noise like the rod was bad. I proceeded to check the oil and it was empty. The technician drained and changed the filter but obviously did not replace the oil. There is no way the crank case would be empty after less than 10 hours of use.
I put oil in the tractor and put it in the shed. I do not know what damage has been done. Whatever damage has taken place is the responsibility of Sears to correct.
Joe Simmons
330-697-7481 Cell
330-899-1154 Home

If I could rate zero I would. Our refrigerator is 24 years old purchased from Sears 9/95. It served us well and we probably had 2 visits from the repair man. Two years ago, we received a call to renew our warranty for 2 years. The representative pointed out that the appliance was very old and that replacement would seem like a good place to be, meaning the repairman needed to verify is was unrepairable before replacing it. It finally conked out and it has been beyond painful scheduling as we were informed we would have to wait 9 days. Meanwhile, medicine and food would be spoiled but that did not have any impact on my frustration to them. They said they would give us up to $300. I expressed that the reason we purchased a warranty was to get extra perks .... such as covered repair, etc. At such time, if repair was deemed unrepairable, a replacement of comparable value would be realized. LOL. It took over one hour and phone transfer to 4 people. After I lost it, Cisco (tech) indicated that they would put me on emergency but for now they put me on the 9 day wait. I caught him in several lies when I said I needed a phone number for a manager and he said he was the supervisor. I wanted to talk to someone who could make a decision...no such luck. Exasperated, I told him to keep the placeholder date and I would call 2 days from now to get a status and he indicated that was too soon. In other words no such luck on emergency repair date. My mother is 94 and I am 70 meaning I will have to drag her with me to the store daily for perishables. These people are heartless incompetent baboons and probably are outsourced so they don't care. I will be going to small clams court to get refund on a useless warranty and refund on spoiled food. No one should have to go through this.

I order a 2 bagger CM42 on March 23, 2019. I was not made aware I only had 45 days in which to return the bagger, if I had, I would have put the bagger together to see if it fits the lawn mower. I was told when I ordered the bagger that it would fit my Craftsman riding lawn mower so I was not worried about that. On May 29, 2019 I put the bagger together because our mowing season just started. I was shocked to discover that the bagger did not fit my Craftsman mower. I immediately called Sears Parts they gave me another number (800) 349-4358. After speaking with this department they told me I only had 45 days in which to return the bagger (unused) and they would not return the bagger. So I am stuck with a brand new bagger that does not fit my Craftsman lawnmower. This leaves me with a $340.00 bagger I cannot use. The sales check number is 093003453460. I have been a loyal Sears customer for over 40 years and unfortunately because of this I can no longer shop at Sears.

Greetings,
My name is Janice McMoore and my order number was 41551056. On Friday, May 25, 2019, I had an appointment to meet with a Service Maintenance Representative from Sears. The appointment was scheduled for 1pm. I had been communicating back and forth on the Sears’ “Chat” to get a better idea of when the service person would arrive although I had a window of 1-5pm, and needed to run out for a short period. The last Chat Rep that I spoke with when asked about how much notice I would get before the maintenance rep arrived could not be specific but indicated that I would get a call between 15-30 minutes before the rep arrived, after the service was completed on the last job. I received a text at 12:48pm stating the rep was on his way and he arrived at the house at 12: 50pm. The maintenance rep, Scott Williams stated that he had come from Dinwiddie Co., which is an estimated 48 miles from my address depending on where he was in the county. Mr. Williams appeared at my door at 12:55pm which is early although only by 5 minutes but if I had proper notice I would have greeted him verses my grandson whose mother was also there but in her SUV. When my daughter came into the house Mr. Williams was texting a Sears’ rep attempting to find out what he was supposes to be doing. My daughter contacted me to say that Mr. Williams at my home and was not sure of what he was supposed to do. Via speaker phone I informed them both that I would arrive in 5 minutes and Mr. Williams expressed “I have done everything” meaning he had checked all the burners and found them to be working. When I arrived, Mr. Williams stated he had checked everything but express that the fan was not going off and indicated that the fan switch was not operating. I informed him that the knob was not operating properly due to its alignment (the knob was not lining up to the off position due to it not being the original knob); I proceeded to show him what I was speaking of and turned the knob to the off position which turned off the fan. I first asked Mr. Williams what task he performed as part of maintenance; he was never specific so I started naming things. I asked if he had checked the receptors that the elements plug into; which he had not and went to his truck to get a piece of equipment to check them. He found that each of the burners was working. Mr. Williams did not bring anything to cover my counter tops except paper towels which were a concern due to I had just putting on a new Quartz counter tops this week along with a new sink. I got thick bath towels and used some of Mr. Williams paper towels to protect my counter tops. Mr. Williams removed the burners and proceeded to use the Cerama Bryte Cooktop Cleaner after explaining that once he opened it I would have to pay for the product. The product was placed on the cook top housing (the box that the burners set in). After the product was allow to set-up. Mr. Williams took each of the housings placed them in the sink and rinse them off under the running water (flipping the boxes to be sure the product was removed from the top and bottom of the boxes). When I asking Mr. Williams about put the boxes in the water since they had electric receptacles on them his answer was, “I will dry them off good”. I told him that he would have to plug them in because I would not due to fear of being shocked. Mr. Williams plug the boxes back in. I then asked him about the fan switch and if that was something that he took care of. He stated that he would look at it and proceeded to take the two screws out of the control panel. When he lifted the control panel and turned it on its side where it was touching the metal on the cook top there was a pop, smoke and a burnt smell which caused a burn mark on the cook top. Mr. Williams asked if we would turn the cook top electric circuit off in the main panel box. He took another look at the control panel stating there was a small wire hanging down. He then put the control panel back in place and asked if we could turn the circuit back on in the panel box. He turned the knob of one of the burners and there was another pop; I stated that the stove was not working because I could see that the indicator lights did not come on when he turned the knobs. He requested that we turn the circuit off again and he looked in the control panel again it was at this point that my husband asked Mr. Williams if he know what he was doing and suggested that maybe someone should be called in that had knowledge in working on the cook top control panel. Mr. Williams agreed and made a call to the tech department explaining what had occurred; they were not able to schedule stating there was a shortage of tech staff and referred him to his supervisor and again Mr. Williams explained the situation to his supervisor. Mr. Williams supervisor (if I’m not mistaken Brook) told him to using his scheduling options and stated, “Who knows it might have been ready to go anyway.” It was then that I found out that the soonest appointment that anyone could come out to look at my cook top would be June 3rd or 4th. I shared that that date was not acceptable because I would have guests this weekend and we were talking about 10 days away. Mr. Williams stated he was leaving while I was on the phone trying to get a better date. I talked to at least 4 people in the scheduling section and two additional people one that should have been in the Customer Advocate section but based on the conversation she sounded like she was with scheduling also. Two of the scheduling people were very concerning; one was Mark (would not provide me with neither his last name nor ID number) and the other was Zach (ID#801232). Mark was very rude refusing to transfer me to his supervisor after I requested several times stating “I have to have a reason to transfer you; what can the supervisor do that I have not and there was no supervisor on duty”. I sharing that my problem was not with him but that I wanted to speak with someone above him. He final transferred me and I spoke with Zach who provided me with the same information about the only available date that they had was June 3, and was I going to take the appointment or not. I took the appointment making it clear that it was being taken under protest. Also sharing that I felt that the appointment was beneficial to Sears but not an attempt to make my situation whole since I had a functioning cook top before Mr. Williams came. Zach proceeded to shout, “Our technician did not do anything”. When I shared that I was not accusing the technician of anything but how did he know this since he was not here and I had remained in the kitchen the entire Mr. Williams was in my home Zach hung up. I continued calling until I spoke with a women in the what I think was the Complaint Department and she stated that she had an appointment for May 28, from 8-12. This appointment was accepted.
I am very bothered by this entire situation and surprised at the rudeness of the some of the scheduling rep. I don’t feel that I bear any responsibility in the cost that will occur in repairing my cook top and have no interest in replacing it. I have a Jenn-Air Cook top with a grill that I am very pleased with I only want to be made whole and have it repaired. After clean up from the product that Mr. Williams used I found that my new sink had been scratched by the burner boxes that were rinsed in it. I am requesting that the meals that were taken outside of my home due to my cook top being inoperative to be paid for by Sears which I will provide the receipts. I would appreciate being contacted to address this situation and have it settled. My contact number is (804) 901-9108 or if I can’t be reached my husband can be reached at (804) 901-4334. I’m hoping that this can be settled between Sears and me and it does not have to go any further.

Ordered two 1/4 in socket sets and was suppose to get these sent to my home. Sears order said they do not ship to P.O.Boxes, but that's where it was sent and Post Office wanted to charge me extra for handling so I sent them back. How do we solve this problem?

La manager no me atendió vien de moreno valley mall. Compre unos zapatos hace como 2meses o menos y tienen un defecto como de fábrica tiene la costura muy filoza .y me lastima mi pie está mal cosido . Pero la manejadora me llegó de mala actitud y me empezó a hablar muy grasera y en tono alto . Lla me estaba cambiando los zapatos y cambio de actitud y dijo que no q ese es mi problema que por qué Llo tenía que ver los zapatos antes y Llo no los mire . además me sentí como discriminación por ser mexicano

DISHWASHER PURCHASED FROM SEARS SAN BRUNO....STOP WORKING AFTER 3 MONTHS ...HAVE HAD YOUR SEARS SERVICE PEOPLE HERE THREE TIMES WITH PARTS THAT ARE NOT APPLICABLE TO THE PROBLEM...YOU ARE NOT ABLE TO FIX THE DISHWASHER AND HAVE NOT BEEN ABLE TO USE IT IN THREE MONTHS! ITS A LEMON!!!!! WE ARE FILING SMALL CLAIMS COURT AND LETTING THE JUDGE DECIDE ON THIS STREESFUL MATTER THAT SEARS DOES NOT WANT TO DEAL WITH ANY LONGER ! VERY UNFAIR TO A GOOD CUSTOMER!

I bought a, Craftsman 25587 42" 19 HP Briggs & Stratton Fender Hydro Automatic Riding Mower, Order Date
Tue, Apr 16, 2019 and, didn't reseave the booklet for it.Thanks, James w. Suggs,can you please send me a booklet ? order # 894917245.
James W. Suggs
3679 Pee Dee Hwy
Conway, SC 29527
843-798-2063
Salescheck #
093001262747
Mfr# 25587
Part# 07125587000
KSN: 5610168
UPC: 043033584772

On oven #2 due to #1 unfixable. Now#2 broken. Both ovens have had repairs. I want a full refund to purchase something else elsewhere. I’m reporting you to bbb. Rated 2 zeros for both machines.

What a joke!!!! There is a reason Sears has filed chapter 13 over and over again. Purchased a service agreement. Can't get our appliance properly serviced in a timely manner. To order a waterpump it is going to take a week to 10 days!! I can go online and order it overnight and have it hear. They will NOT do that. This is the third time this has happened Save yourself the money and save away from SEARS.

Sears delivery team brought the WRONG refrigerator to my house. I paid 2600 for that refrigerator. They were advised that's the wrong refrigerator. They immediately took it back with them and advised me someone will contact me soon. It has been 6 hours and no one has contacted me yet. I have reach out to customer service several times and received nothing but POOR service with plenty of lies. Please will someone contact me regarding this matter. I took off from work so I could be at home to get my refrigerator but look what happen, I don't have any refrigerator. I thought Sears was top of the line but they service toady is beyound HORRIBLE AND SAD.

On February 21st ,2019 ,Sears technician came to service my washer machine,as of March 24,2019,Sears states they are still looking for the parts. I have called sears twice Sears not once have called me to give me an update,what must I do next. I go to the laundrymat weekly spending money need help thanks.
George Anderson

My Kenmore French Door Bottom Freezer is rusting on the back panel with ice forming on the out side of the fridge Model 253.70319214 series:4A34822628. This Kenmore is made by Frigidaire who have issues with this! The refrigerant line/coil is within 1 mm of touching the metal and is a manufacturing defect. A Sears tech came out and knows about this particular problem and only could provide a patch for the problem not a fix.
there are many complaints on line with this problem, so why aren't you recalling it. This product should be recalled since there is not a fix for it. I do not want to have to buy a fridge every few years because the manufacturer cannot produce a quality product.
This will be my last purchase at Sears!! do you wonder that you are going out of business. I will not recommend you to anyone!!!

I had service on my washer , yesterday, Feb. 12th. My washer could not be fixed. I paid the repair girl, Lori, a check for $94.34. for the appt. I need to have a receipt as soon as possible, with all the information on the receipt, as to why the washer couldn't be fixed. I need the service provider's name, business address and business phone number. The make of my washer, serial number. It all has to be stated on the receipt. I am able to get a reimbursement for the $94.34 and I will be getting a nice amount from the company I am dealing with to get a new washer. I need to have all the information as soon as possible so I can get my new washer. I will be purchasing one at Sears. I don't understand why I have to wait so long to get a receipt, and all the information I need. Waiting 1 week is ridiculous. Please see what you can do for me, and rectify this, so that I can have my paid receipt soon. Thank you . Mrs. Richard De Menno 703m South 23rd Street, Easton, Pa. 18042

tech out 3 times for dish washer. removed part to be refurnished nobody knows where par is 215-493-6769

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My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.
It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.
My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.
The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are still not working and now the refrigerator part is not working either (entire unit not cooling). I called to reschedule and was given an appointment for another 2 weeks out and I was given a new service order # SCCM1WJ9FT.
Why was i given a new service order and why is it showing on the online account my old claim number closed?
The job was never fixed and now i have my refrigerator part not working either. Also he took my old motor, i want my old motor back.
Reason of review: Warranty issue.
This as been a month, this morning someone fro cross country call me with the information of a new a appointment no one show up. I am very upset no food in the refrigeter, I need help, or I will put on TV.

handle on dryer came off. Technician came to fix it on 1/11/19, service order # 42103194. Technician did good job, no problems with him. Problem is charges. He was here for a half hour or less, fixed the handle and checked whole machine. I was told about the $99. diagnostic fee in advance, and I figured there would be a parts charge. Big surprise: Labor cost : $126.44. Routine job cost $279.91. Outrageous amount. Long time Sears appliance customer, never got hit like this before. Will think twice before using this service again.

Ordered items from sears.com. Nine of the items were to be delivered before christmas and 9 items were to be picked up at the store in Kennesaw.
Items to be picked up at store (9 in total):
7 items were picked up just fine. 2 of the items were unable to be found by the store. They refused to process a refund. They said I had to mail in some receipt they gave me in order to receive a refund for one of those items. The other item, was located a week later and they wanted me to make another trip to the store to pick up the missing item.
Items to be delivered (9 in total).
4 items were delivered. 1 item was a pair of brown boots but in the box there was just a left boot. No one know what happened to the right boot. Contacted SEARS Customer service and all they could do was offer a refund. They would not ship out a replacement unless I paid them more money. I refused to pay them anything else so they said they could not help me. After I go off the phone with them they processed a refund.
5 other items were suppose to be mailed to me before Christmas. When I went on their website, the 5 items were still sitting in their warehouse on 12/21. Contacted them to see what was going on and why nothing was being mailed to me. They advised that the items would not be delivered until 12/27. The only thing they could do was refund the expedited fee I paid for early delivery. When I asked why they could not get on the phone and get the items to me. Both supervisor and agent could not answer the question. They had no clue how to resolve anything at all. Asked to speak with someone else and the "supervisor" said there was no one above him. Finally go off the phone with those useless agents cause I was getting nowhere.
On 12/27, package was suppose to be received with 5 items. I received a small box with one pair of shoes. Label said it was suppose to weigh 12 pounds but box weighed 1-1.5 lbs. Contacted customer service again.
Asked them were al 5 shoes actually mailed and they did not know.
Asked them if it was only suppose to be 1 box and they did not know.
Asked them if they could locate the missing 4 shoes and they had no answer.
Asked to speak with a supervisor and they said there wasn't a supervisor. My only option is the customer service agent on the phone. After about 3 calls and hours on the phone, agent offered to submit an email to escalation and advised me I should get a response within 24 hours. Called them the next day after 24 hours and the new line was it take 72 hours for escalation to respond. In the meantime, they have the 4 missing shoes and all of the money I paid and still no products or good customer service. I had to file a BBB complaint this evening.
Do not buy anything else from SEARS. They have relocated their customer service department to India. These agents are not problem resolution agent. Their job is just to get you off the phone. If they can appease you by giving some of your money back, they will try it. If there is an actual problem needing some form of tracking, research, solution or common sense, their customer service dept is unhelpful. They will not transfer you to someone who can make a decision or use common sense to come to a resolution. I am so disgusted with Sears at this point.

Water filter for Kenmore refrig. Ordered 2, specified for said refrig. Neither will fit. Called Sears Parts, rude response, said right part, nothing we can do. Repairman just left, said nothing wrong with refrig. assembly, filters are wrong. So Sears is obviously shipping a different filter under the same # and seem to have no knowledge or won’t admit the design differences on the filter head which won’t allow insertion. Had other, many, issues with Sears products and personnel, not too difficult to see why they are closing stores and nearly bankrupt.

Hello,
I am so irritated about my shopping experience in your store last night that I had to take time out to write this letter. I am a loyal patron of your store. I am also a cardholder of your Sears Card and Sears MasterCard. In the past I have enjoyed my shopping experiences in your store, but as of late the customer service at the Sears Livonia Michigan Store (7 Mile and Middle Belt Rd) has left me with a bitter taste.
Let me explain, and I'm sure you will understand my frustration. I went in your store to do some Christmas shopping with some surprise points that I earned on Black Friday. I browsed your store, selected items to purchase and waited in a really long line to cash out. When I reached the register and the salesperson began to ring up my items, I noticed that the cold winter accessories (hat/glove/scarf sets 25% off or hat/scarf 30% off sets) were not ringing up with the sales price. I made mention to the salesperson and she called for a manager. The manager told the salesperson that the items were not on sale. But knowing that I saw the signs EVERYWHERE, I decided to go and get the signs and bring them to the salesperson as proof that the items are on sale. The manager was called to the register and advised again that the items were not on sale and pointed out the date on the sign, which really isn't a date that a lay person would recognize. By that I mean that I would expect to see (mo./day/yr) format. Instead, the date the manager pointed out was (mo./day) and the date was meshed in with lots of other small text...making the date even harder to recognize.
When I explained to the manager that the date is not visible in such small text, and there is no way for patrons to know that it's even a relative date to consider when selecting items to purchase. I went on to explain to her that if the sale was over on 11/24, then why are the signs still posted. I also explained that some of the signs are posted high and there is no way that a patron can identify what the date is with such small text when the sign is posted high above the product. Regardless to the concerns I expressed the manager's only response was that I should pay attention to the small print. I told the manager that I do not come into stores to pay attention to their small print. I did not buy any cold weather accessories, but I did make a small purchase. Please recall salescheck #014605139249 from your system for reference to the items that I did buy.
I must stress that I feel as though I wasted my time selecting items only to find out that they are not on sale as indicated in the store. If it were only one sign up, I would've dismissed the situation as a sign was inadvertently overlooked. But as you can see from the attachments that I have provided, there were several signs that all indicated that there was a sale discount on cold weather accessories.
Note the height of those signs in the picture, do you really expect your loyal patrons to climb up and reach those signs to determine if a sale is in progress or not? Pardon my sarcasm with that question, because that could surely be a liability to your company.
I want to point you that within the last 30 days, I have spent about $176.53 in your store. But I'm sure you can look at my purchase history and get a much better picture of the purchase history I've had with your store. I will also point out that my credit card purchases should total way more that the amount spent on purchases within the last 30 days. I bring all this up to show my continued loyalty as a patron at your Company.
In order to continue on with a good relationship, I need favorable resolution to this VERY unnecessary issue, which has left me feeling like my patronage to your store is worthless because of the lack of consideration and professionalism that was shown by the manager of the men's department in your Livonia Michigan store on November 27, 2018. Might I also add that the manager's disposition and that of the salesperson was less than friendly.
In closing, I very disappointed and while I have been a loyal patron, I will not continue to be depending on the resolution of this matter. If you sales are slumping and business is suffering, you may want to take a look at your managers!!! I am a firm believer that employees are a direct reflection of their managers and if the manager has a poor customer service skills, the employee will have them as well.
Looking forward to a fast, favorable and satisfactory resolution to a VERY unnecessary issue!!!
Respectfully,
Dacia Owens
(313) 729-5843


Purchased washer and dryer. Sears cancelled delivered during the delivery time frame and rescheduled for 5 days later. ON delivery day they were 5 hours late and then bought the wrong dryer. I'm still waiting the correct dry. Called 3 different customer service numbers. One said my order did not exist. Second said it might be delivered in next 2 days but no sure. Third said the dry model is not offered by Sears. .I could barely understand any of the because of the thick accents. Email to customer service and CEO go unanswered.
Use to buy all my major appliances from Sears along with all car tires and batteries. Will never shop at Sears again.

I sent a complaint and have never heard back, one last try or I am taking my business elsewhere. On 07-28-2018 at 01:35 PM I dropped off my 2018 Toyota Camry to have the oil changed. Invoice number IN6120906 CRDEATED BY 674184. This car had 20,000 miles on it. Still new. They called me to tell me the car was ready. I went to pick it up. When I got out to the car the mats where all dirty with grease on them. I went back in and told the gentleman and he came out looked at them and then proceeded to clean them with mineral oil. So, please keep in mind I live in Shelton Nebraska. I have been taking my cars, truck, vans to Sears in GI till you closed the automotive. I take my car to this Sears in Lincoln Nebraska so I am a good 2 hours away. Anyway I leave your store and go to my daughters house. she made me leave the windows open over night cuz she said I would not be able to drive it like that with the smell from the mineral oil. So I did as she wished. I drove back home the next day Sunday. I drove my car to Grand Island Nebraska on Monday to work 20 miles from Shelton, Nebraska. Later in the morning my husband calls me and says there is oil all over the floor and a trail going out the driveway. DON'T DRIVE THAT CAR ANYWHERE HAVE ONE OF THE GUYS IN YOUR OFFICE CHECK THE OIL. so I did. they thought it looked okay. I didn't trust it. I took it to Graham Tire in Grand Island Nebraska from my office at noon. turns out that the OIL FILTER PLUG did not get put back in so my car was leaking oil. So now I spent 60.00 to have them put a new oil plug in my car. I am so angry cuz I just bought this car and had it's first oil change and this is what happens. What if I had took off for Minnisota or someplace when I left your store on that Saturday afternoon. This should not happen. My husband Sam Nuncio/also corporation of SANU called sears back and was told that accidents happen and he was sorry. Really, so if my car would of cease up what would of happened to my car. My oil is about to be due for a change and I just don't know if I can continue to take my car back to be serviced at the Lincoln Store. breaks my heart cuz I just love to shop at Sears. I just can't believe no one has gotten back to me since I sent the email before. I don't know what can be done. but this should not happen. I did tell the guy when I went to him about the dirty mats (as they were brand new mats I had just got the car maybe a couple of weeks before. the place we bought it suggested we get the oil changed so we can keep it on track) I asked him why not paper mats or shoe covers where worn or laid down and he said he had just taken over a couple weeks before and they didn't have any of that stuff yet. Really, if you don't have the tools to do your job, like paper mats then compromise by using a piece of card board or news paper. My husband just asked me if I was taking it back to you guys to change. I said I just didn't know. I didn't trust you anymore and more so cuz no one ever replied back to me. I spent $71.15 that day and then worries on Monday and another 60.00 on Monday. should not happen. Thanks for your time and I hope to hear back from someone this time. Sincerely Reynalda Nuncio, 308-216-0048 (cell) 308-389-7462 office at Chief Industries/Bldgs division. Todays date 11.08.2018


Purchased a range hood on 5/9/18, installed and did not work. A ticket was placed, a technician was contacted, came to my home 3 times, still did not work so I hired an electrician to install a separate circuit to ensure that the voltage was at zero and it had it own breaker box as they thought perhaps voltage was preventing the mother board to be faulty. Upon completion a technician returned and it still does not work. My last contact to the Spencer Sears office where the purchase was made on July 31st and have not heard from them as to what can be done. My kitchen still has an open exposed range hood above my stove since May. I would like a working range hood please.

my microwave oven was purchased at sears. i also purchased themaster protection agreement for the microwave at the same time. as of this date 08-07-2018 this microwave has been not working most of the time that i have had it. the technications that are sent out to repair the micro. end up telling me that is needs a part. fine, but the parts usually take two weeks to get back. this has happen three times. on 04-30-2018 they came out, ordered parts and since then every other week a part goes and it is the same thing all over again. i am now waiting for a part and it has been since 06-01-2018. this is a bit much. i would like to cancel the master protection agreements that i have on all of my appliances. can this be done. i am very disatified with this company. this includes the freezer,refrigerator,washer,dryer and of course the microwave. that way i can save time in waiting for any more parts to come that never seem to get here. below is my name and address, please send me a reply as soon as possible.
evelyn summers 1640 s. 54th street, philadelphia,pa.19143. phone number 215 7295358.

i will never purchase a sears, craftsman, or kenmore tool, or appliance again.
getting parts is too hard ordering and time consuming.
no easily accessible store to acquire parts.
no real customer service.
i will not buy you clothes tools or appliances in the future
the only thing that you have done right is today version or your repair services on major appliances and it is a pity i will soon no longer need them.

first off i buy a fridgerater ,and washer and dryer,2 weeks handle on frigs breaks,call parts dept,they say they don't make the part its to new,the send a specialist to the house to see if its broken,i had to laugh at that,specialist comes out tells me my handles broken,he'll have to get the part,i tell him they don't make the part yet ,he calls looks at me and says they don't make the part,i'll have to put a report in,and they'll get back to you in 2 days,5 days go by no call,i call again ,they say they'll look into it,get back to me in 2 days ,still haven't heard,it the mean time i order a couch and love seat on line,they delivered it,they both were broken ,i called sears ,totally useless,they said will refund your credit in 10 days,i'm really not trusting that,i also found out that kenmore products aren't kenmore products,their made in china they just put the name on it,i totally understand why this once great company is going out of bussiness,they don't give a crap about there customers its sad,another american company gone

I purchase Tractor Lawmn Mover in January 2017 paid in full including 4 y. waranty.
Upon delivery in February /2017 I notice that Tractor wa unpacked and IT WAS A Wron Model. I contacted Sears and was reassured that since Sears did not have that tractor(Craftsman 42 ) they send me Craftsman 46.
At 1st try we have problems that tractor NOT STARTING. We call and Sears send repair person. Batery was replaced and almost immediately after another use Battery was DEAD again. We have to call Every Month and battery was replaced evry time and we been sugested that there is Alternator if the Battery new is been dying after ONE TIME/ Each TIME USE.
In August we finally got Battery from Craftsman by same tech. After Hurricane Irma we been using Tractor until March 2018 where suddenly Tractor stop , although motor running.
We call Repair and young guy came on property , barrely bend his body make picture on from site and we been told : "IS a Belt problem".
He attempted get belt via phone and than left without saying, living keys at door . 3 Person witnesses of such "REPAIR" as we have next door Marina Storage where manger is on duty 24hours and we are living next door. We call and agreed ordered Belts. We did and call for
Repairs schedules was running and NO BODY shown up over and over. Same manger been calling for Service waranty repair when suddenly after more that 5th/ 3mo we been told that "TRACTOR is BEEN under WATER........" and they have pictures....
We demand for pictures and ask for Representative Tech. to come as by that time we Lifted Tractor , same people who was @ First service repair LIFT TRACTOR and we took pictures . THERE IS NO RUST! And HOW Could be when MOTOR is Working w/ one turn of keys, except is tractor is not moving.
We Place Numerous demand for Reapr of TRANSMISSION as tractor NEVER WAS UNDER ANY WATER as wa on 5 FEET ELEVATD GROUNDS for what we have proof . Tractor was working October, November, December2017, January, February 2018 and MOTOR is working , therefore if RUST... by that time the wheels. and other parts of tractor including MOTOR IT SELF Would Not be working.
On about before June 25 we receive call from customer Solution Mr Willson who inform us that Sears will Replace Tractor in about 5-10-20 days and provide us w/ REFERRENCE #5805910 .
After waiting we contact Sears on 7/15, 7/16, 7/17 and asking for where / when we have OR REPAIR or Refurbished tractor and provide Refference # to a customer service representative.
We ask for resolution as we Paid A LOT of Money for LEMON and Now we entitled for REPAIR TRANSMISSION per Waranty.
And been told to wait 72 hours.
We just got another new reply for refusal to repair while Sears Have charged us A Lot for waranty that is not performed and we consider been Abused , coerse into scam contract when when we receive "LEMON " TRACTOR &"LEMON SERVICE FRAUD" from Sears REBOOK Company.

I don't know what your company does.....in my case NOTHING. I rec. an e-mail from you and when I answered it I had the understanding it would be answered in 24-48 hrs. It is still not answered! It has been that many weeks almost! I send you a e-mail every month about this and still no even an answer from you. Are you afraid to mess with Sears? At least e-mail me back sense I e-mail you every month and tell me you don't want to mess with it or something!

I purchase a washer/dryer combination about 7 months ago. 5 weeks ago, the washer broke down. I called sears because it was still under warranty. They sent out a service guy a week later. He said you need this part and it was ordered. Made an appointment for another service call in another week. Another service man came out said that wasn't the part that was needed and that I had a very complicated machine and he couldn't fix it but that he did not know what it needed. He later called and said that he contact the first service man and that man thinks it may need a different part which was ordered. Another appointment for service was set up a week later, but the part didn't come so another appointment had to be set up a week later. Another service man showed up for that appointment and well that was the part needed either, but when he plunged it in the motor sparked and he figured I needed a new motor. He notified his supervisor that he would recommend a replacement. So, I waited and waited to hear something, a finally called the warranty phone number that I had to find out at my sears store here in Appleton. No one else would give me that number. The warranty dept said that the claim was denied. I said so what are you going to do? She said "Oh does you machine not work" NO!!!! I said it still does not work. She said well the case is closed. So now I had to reopen the case and another service man is coming tomorrow.
Am I crazy or is this service I am receiving from Sears terrible or what. I think it is. I have been waiting over 5 maybe 6 weeks for my washer to be fixed and now tomorrow I am getting a new service repair man here who does not have the part he needs so basically I am starting all over.
Please please please make me like Sears again!!!! Fix this!
Donna Brugge

I was just at Sears wasilla alaska in the tool department the guy at the counter was on the phone what seemed forever I finally asked if he was open he said “it will be a minute” and kept talking on the phone
He never acknowledged we was even infront of him so we walked to front of the store
As we were leaving he had to have the last say
Anyhow it was 7:00 alaska time
Very unhappy with the rudeness from him

I am writing to you today, because I have a story to tell you that I think will be of interest to you.
Let me start off by saying that I have been a loyal Sears customer for many, many years. When I purchased my first home, all of my appliances were Kenmore.
However, even prior to that, I had a relationship of sorts with Sears, as I had worked for Kellwood Company. Which, at one time was partially owned by Sears. During that time I grew to appreciate the emphasis that Sears put on quality products and exemplary customer service. As the years progressed and I moved forward in my career as a Home Furnishings designer, I even had one of the best-selling comforters at Sears, by the name of Candlewood – back in the 1990s, when I worked for a company by the name of Perfect Fit. But I digress.
I have all Sears appliances in my home, wouldn’t think of purchasing any other. And, I have a Service Agreement to cover repairs on these items. As a matter of fact, when I realized that my agreements had expired on my water heater and water softener, I upgraded from the Appliance coverage to the Whole House coverage. But, again, I digress.
The problem is my washing machine. And it started in I would say September of 2017. It was leaking. So we called for a service appointment.
A repairman came to the home in September and cleaned it – I was not there, my sister was, said we were using too much detergent, and that everything else was fine.
But two months or so later, we began to notice that we were getting “OE” (Operating Error) messages on the machine and it was not draining properly. The earliest that we could get someone out to look at it was February 9. This time I was home for the technician, John. Who informed me that the first person may have said he cleaned out the machine but could not possibly have done so as he just took two entire shop vacs full of junk out and also I have a picture of the gunk he removed as well. And when I said that he was to also look at my dryer which was giving me a “Vent” message, he said it was because the clothes were so wet from not being spun properly he didn’t have to.
Well, let’s fast forward a week or so – to mid-February. My clothes dryer is not drying my clothes and flashing “Vent” and now my washer is leaking all over the floor AGAIN. On March 7, the first technician who actually knew his stuff showed up at my home. Fred. And the first thing he said to me was “didn’t either of these guys tell you that your tub was separated from the machine? Because it is!” That is why, he advised, the machine made so much NOISE. Unbelievable! That was not the only thing that was wrong either.
And, as far as my dryer was concerned, my vent needed to be cleaned, which he did help me with. Something he did not have to do.
Since I had the Warranty coverage, Fred called into that particular department, pretty confident that the machine would be replaced. After speaking to someone who may not have the proper experience, it was decided that the parts would be ordered (approximately $600 worth – warranty wise) and Fred and another technician would come out and repair the washer in week or so.
Well, my dear Customer Service, one part arrived. And then I was deluged with robo calls from Sears telling me to re-schedule my appointment.
I did, and then I was called again and told to re-schedule. The appointment was re-scheduled out to mid-April. And finally someone by the name of Gary came to my home, picked up the one part that was still sitting there, told my sister “This is ridiculous, we are replacing your machine.” And left.
I have been working 12 hour days, six days a week for the month of April and had no choice but to call Sears from work and inquire as to what was going on. I was told that my case was “under review” and that they would be in touch soon.
Then, three huge boxes are outside my house. The parts that we had been waiting for. Sears certainly wasted no time getting in touch with me about these and arranging to pick them up. They were picked up the day after we spoke.
Again, I called Sears asking what was going on with my replacement and was told that my case was still “under review” but an e-mail was sent to “someone” from that department to call me within twenty four hours to expedite this. And that I would be offered either a replacement washer or a credit towards purchase of a new washer.
Yesterday, April 20, I called again and after being kept on hold for over forty-five minutes was told that credit in the amount of $519.00 was issued to me. I was beyond angry; my washing machine and dryer are Kenmore Elite and while they may be six years old or so they were NOT CHEAP. No one called me at home and offered me a choice. No one. The gal I was speaking to in the Warranty Department was just as upset as I was and put a stop on this kept trying to get a supervisor to speak to but she could not and finally she put an e-mail in for the supervisor to please contact me at my home within twenty four hours. Again. As of today at 13:35 (1:35 PM) no one has called my home.
With all due respect, this is simply not acceptable. Not at all. This system of yours clearly does not work. I do not want to have to tell someone my problem seventy-five-thousand times. I do not want someone to act as if they have the power to help me when they do not have the authority to actually do so. Please, I am begging you; find some way to streamline your customer service so that things like this do not happen to other people.
This has gone on since September of last year. I work extremely hard for my money. I live with my sister who is retired and a senior citizen and on a fixed income. I am the sole bread winner in my home.
The amount of time I have wasted on this problem, which I pay for a warranty to not have to waste time or worry about, is growing each day.
Not to mention the amount of time and money spent taking clothes to the laundromat on my one day off.
And I still do not have my washing machine. At this point I almost feel as if you should replace both the washer and the dryer for what I have been through.
Please, Mr. Lampert, I want to continue to shop at Sears, because of my loyalty to this institution.

I purchased a part on 2/15/18 from the Sears Home Central Parts and Repair Center located at 7353 NW Loop 410, San Antonio, TX 78245. I have tried calling them about 30 times over the past 6 weeks and nobody there answers the telephone. The number appears to be valid. Can you find out if the number is correct and if so, why nobody answers the phone there? The number on the invoice I have is I have is (210) 523-3469. Thanks.

I needed a HVAC system so I contacted several places for bids and decided to go with Sears. One company told me they could start on a Friday which was perfect so I made sure Sears could also start on Friday. Well Friday at noon I didn't hear anything and the salesman made all kinds of excuses so he would try to see if Saturday was doable, if not, Monday first thing. I had a friend house sit so I didn't have to take off work again because I took off Friday thinking the job would be done. Well my friend call me that the installers showed up around 9am but the HVAC equipment was not there yet. My friend called me back and At noon still no equipment. I tried to call my salesman and his office but couldn't get a hold of nobody, so I decided to take off work again and come home. The installer was very professional and told me that my type of furnace was a down flow system and would take a lot longer to install. I had to take off Tuesday because it would take the rest of the day to complete. Sears didn't even supply a new pad for the outside unit to set on and a new disconnect until I complained. This whole experience was a disaster. I will never contact Sears for anything again.

I purchased a Kenmore HE washing machine about 2yrs or so ago. When I purchased the machine I was asked if I would like a warranty and bought that too. Our washing machine began to leave clothes wet after a cycle and would not discharge all the water out. I contacted my local Sears in Leesville La and I was given a number to contact the warranty department to set up an appointment for repairs. I called on either January 30 or 31st and they told me that it would be the 14th of February before a service tech could look at my washer. The tech came and diagnosed the machine and ordered parts. I received the parts I believe on the 22nd February. Repairs were made on the 24th of February. This did not fix my washing machine so once again parts were ordered and I did not receive them until 6 March. I contacted the tech and he came and placed the new parts on the washer on 9 March. The tech was an extremely nice man and very apologetic. (Great Guy)
Around about 40 days without a washing machine. I purchased the product with a warranty feeling like I would get good service after the sale. I can order parts through Amazon and get them faster than I did through Sears. Very dissatisfied with how long it took for this to be fixed. I have spent plenty of money at Sears through the years along with several of my family members. Not sure if I can be convinced to spend money at Sears in the future. I am very dissatisfied with the service after the Sale.

In 2015 I bought a Kenmore Elite top-loading automatic washer, Model #796.3162#31#. In Nov 2017 the Valve Assembly, Inlet part # 5221EA1008F had to be replaced. This repair cost me $352.73. The appliance repair man said this part should have lasted 10 years or longer. I buy Sears products because they are suppose to be a good quality product for the amount I paid. I am very upset about spending that much money on a part that should have lasted another 8 years. I also spent another $30.00 dollars going to a laundry mat to wash my cloths while waiting on the parts to come in and be installed. Because of this I will probably take my business elsewhere when I need a new product.
Robert W Cox

I was expecting a refrigerator to be delivered within the time window texted. I received 2 additional texts delaying delivery. When checking Sears website, more time delays were added. When I tried calling the delivery service phone number I was lied to( told they were there & when asked time so I could check my security camera footage was told to call back tomorrow) . When I contacted Sear Customer Service was told that delivery ceases at 9 pm. I advised the representative that sears website indicated 9:48pm delivery time. Nothing was accomplished. Upon another call from CS the sale was canceled. Total confusion, no help and no resolution other than canceling sale!

What is your Puerto Rico stores policy on military discount. In Jan 18, I visited a Sears store in the Belair, MD area and I was given a 10% military discount. This weekend in your Plaza Las Americas Sears store, I inquired about the discount and was told none was available. I have always been a loyal customer of your tools and appliances. Please advise why the discount does not apply in Puerto Rico, Thanks.

I bought the washer and dryer from Sears, my washer is not working. I called Sears technician 3 times in for repair. Nothing was done. Now I was told that I have to call the plumber to disconnect the gas line in order of Sears technician to get to washer computer. So why I have to pay for plumber twice to disconnect and then to connect the line gas line, if the washer is not working.
My phone is 917-328-9731
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