Sears

I have a Sears Master Protection Plan warranty on all my major appliances. My washing machine broke back in May. Since then I have been getting a run around between phone numbers. The one everyone keeps telling me I have to call, does not answer.

5hours total; disconnected and hung up on 4 times. Was told to call 800-927-7836. When someone finally answered, after another 1hr 20min hold, I was told that that claim was still processing and top give time but would not tell me how much time. This is Aug 11.

washer claim was filed May 29

My name is Maria Quintanilla 210-662-0581. I have been trying to have a Microwave repaired or replaced. I bought a Sears Elite over the counter microwave on 11-15-19. It has stopped working. It is not heating. last week I spent almost 4 hours with different 800 numbers to get this resolved.

the reps that I spoke to kept transferring me to different 800 numbers. After al most 4 hours I spoke to Maria and she told me that since there was no repair center in San Antonio,Texas or they could not sent a repairman she was going refer it to escalation dept.

She said someone would contact me with 48 hours. That was on 8-3-20. I called back 8-7-20 and was told that they had sent me an email. Email went to junk email. I sent email with all the pictures requested on-8-9-20.

on 8-10-20 I received…

WORST COMPANY EVER! POOR QUALITY AND CRAPPY CUSTOMER SERVICE. USELESS CEO WHO DOES NOT GIVE A CRAP ABOUT ANYONE. GLAD THEY'RE GOING OUT OF BUSINESS BUT NOT SOON ENOUGH. I SEE WHY THEY ARE GOING OUT. BEST TO BUY FROM A REPUTABLE COMPANY AND THROW SEARS NUMBER OUT.

WILL BRING A LAWSUIT AGAINST SEARS AND THEY CAN PAY THEIR ATTORNEY MORE THEN THE JUNK REFRIGERATOR THAT I PAID $1,600 FOR.

Junk company! CEO is useless. 1 refrigerator on July 16, 2020. 00 delivery fee. Unit is NEW IN BOX. Side is dented and wavy and runs hot. NO RESPONSE. Called many times to customer service and talked to the most uncooperative and dumbest people ever.

Contacted the Sears Hometown Store from whom I purchased it and they asked if it was working? I said it was. There answer was "that's good... and I bought it on their advertised sale price". They told me to bring it back.

00 for them to come back even though they said they would not. The Sears store told me to contact the manufacturer as it is a manufacturers' defect. I call and wait over an hour and then disconnected or sent to another person.

I can only see bringing Sears to court as a remedy and they will end up paying their attorney…

R. store #01905 shippers #1586995 for warranty repairs, he went to the store 3 times and nobody knows when it is going to be repaired, he also called Sears Barranquitas store ( 1:15 hour drive time from my house) and

nobody gave me an answer about the repairs and date to be delivered. I have been a loyal sears customer for over 30 years. Date of sale 04/22/2018 Sales check 019051717821. phone 787-643-2874 787-643-2873

CEO is useless. Never received a return letter for my complaints. You cannot get anyone to help you at Sears. The company has become decrepit. If I could give a ZERO rating on Sears, I would. This is a runaround company.

No one knows what they're doing except taking your money is easy at Sears. I will bring a lawsuit against Sears and Sears will pay much more for their attorney representative then the $1,600 I paid for a BRAND NEW KENMORE refrigerator that arrived dented and runs hot.

Sears appliances failed to deliver the freezer that I ordered on the 15th of May, 2020. They postponed the delivery thrice. I called their representative and was assured that it will finally be delivered on the 15th of August 2020.

Then I received an email today that the order has been cancelled. It is disappointing that they made me wait for three months and then cancelled the order. This shows a lack of trustworthiness.

50 spent for replace water heater, contract 1321854431 00079, Sears home services -Master Protection Agreement On 5/26/2020 my Kenmore water heater was leaking, I called number on the unit, it was 4 service pros and not sears, they responded and removed and installed new heater then presented me with bill. 50. com

To start my washer is not working and I find it ridiculous that I have to go to a laundromat to get my clothes clean! I have spent nearly 3000 dollars on my washer and dryer for this ! I have even paid an extra 500 for a warranty that is a joke!

For 3 WEEKS I have spoke to people that keep telling me they will transfer me to the next agent to help me . I wait HOURS on hold just to have a call disconnected ! THEN I get a technician that scheduled for a Saturday and then cancelled Saturday morning after I had arranged plans to make sure I was home .

Then I am told" it is what it is "by said technician . I asked for an actual SEAR agent and they said I could only do third party because there were no available SEARS technicians in my area. I complained I was not happy with this and they told…

Sears Home services Master Protection Agreement # 1321854431 00079. I have numerous sears Kenmore products in my house, but at this point wouldn't touch another product, poor customer service. 50, which I paid because they replace water heater. Kenmore like Diehard you can buy at other stores.

I am trying to recover my money?? there is no customer service number to call on service agreement, I am very discouraged as my contract expires in a few days 8/5/20. com 571 239 9141

Found charges on my bank statement from Sears that I want explained to me, but can't find any telephone numbers for anyone who handles such questions. When you call you get put on hold for a minimum of 20 minutes, go thru a frustrating Q&A session, and then get transferred to someone else. This is another 20 minute wait, At the end of it all, no satisfaction.

Not so much the worker but all the years I have had my warranty on my products I have always had a sears tech. Now I get a third party company. I have been w/o my washer going on 1 month.

On 7/10 I was told it was fixed. Man left I started load washes no spin. Told to call if problem. Did so at 8 am told can not get service until July 16. Sears c/s had told me to call to get on cue asap did not offer to make any arrangement for me .

Service person has already been here 3 times but he was not a sears tech . 00 to keep my appliances under warranty. I am in a fixed income. I was raised on Seats products and chose to continue. I am now wondering why.

If you are no longer going to have techs from sears please do not want more warranty $$$.

I had a service call for a refrigerator repair on June 18th. A part had to be ordered and the service call was rescheduled to July 1st. I received an email from Sears to find out if the part had arrived on June 30th.

It had not, so I was asked to call sears (number was provided) to reschedule as soon as the part was received. The part arrived this morning (July 6th) and I attempted to call to reschedule but could never connect with anyone.

I resorted to the online chat and was successful in scheduling a repairman to come between1:00-5:00 pm on July 6th. At 4:45 pm, I contacted Sears again to let them know that the repairman had not arrived and asked if I needed to reschedule.

I was given another number and asked to give him until 6 pm to contact me. If he did not, I was to call. Note…

I have a warranty protection plan with sears that includes medical notices. The A/C went out the end of May 2020. Got a tech out on June 15th (after repeat calls for earlier time) Tech showed he was very courteous and spend fair amount of time checking all possible reason then ordered parts.

At that time he said no one is scheduled in area till July 9th. To call for earlier appointment when parts are received. I called and was told nothing could be done for time , asked for supervisor, was told "everything is on my computer nothing can be done".

Called next day very polite lady suggested I call daily and that it would be sent up to escalation , again due medical, NOTHING has changed other than heat with index of 100+ that is affecting those in the house adversely. Sears no longer cares…

I called and purchased a warranty and scheduled a service repair on my refrigerator. The refrigerator and freezer stopped working.. The repairman came out on June 17th and replaced the compressor and reset refrigerator settings and left. Refrigerator working freezer not working.

Now I have to wait another week to get repairman to look at that. Why wasn't that done when he was here/ The repairman only did half of his job. I hope you only paid him for half a job done.

Guess what kind of review I'll give him now? This is not good customer service.

June 3, 2020 Our Air conditioning quit cooling scheduled a service call on line waited 2 days for someone to cal didn't hear from anyone called direct Home Warrenty line to see what was up or try to reschedule. she say our service request checked into it and said their were no service techs in our area available.

No suggestions its 98 out side very hot in the house so I call someone to come fix it. We had to have someone they wont pay for the service call because they werent in their contract never gave me any help.

Tried to tell me this was my fault. Your Warrenty company is a joke I have cancelled the policy If you have 2 children and 2 older adults in the house and no tech available in your area what are you to do with no suggestions DIE?

I ask for all of my money back that I paid…

: ordered cleaning and a gentleman came and went thru motions. when wet you can not tell if clean. when carpet dried it had not bee cleaned. can only think he did use solution designed for this. I called the next day and said they would send him back. 30am.

he then wanted to argue. so we did. he called office said sending someone else. I called off to find out when. was then told not coming because of my words with MARTIN, THE SERVICE MAN NOT SENDING ANYONE. SO ON PHONE TRYING TO REVERSE THE CHARGE.

SERVICE WAS 6/2/2020-COMPLAINT WAS 6/3/2002. CORRECTION WAS SCHEDULED FOR TODAY 6/8/2020- WAS SENT BACK TO SAME PLACE WHEN TRYING TO REVERSE CHARGE ON MY ACCOUNT. THIS IS TERRIBLE. I HAVE HAD SEARS FOR YEARS AND THINK I DESERVE TO HAVE…

I purchased a Kenmore elite washer and dryer all in one machine October 2017. Since then I have had it replaced and now the machine I have is broken and been sitting in my house since February. Three times the machine broke down because of the workers themselves.

I am still yet to receive a replacement. I would like my money back to go buy something else that doesn't have to do with Sears!! I keep getting run around. Put in two orders for replacement and I keep getting excuses of why they aren't available, wasn't submitted or only half the order was submitted.

I need something done right now please!! It is very expensive now a days to keep go to the laundromat!!!! I will never deal with Sears again!! I can see why the brick stores shutdown!!

To Whom it May Concern, I purchased a Kenmore refrigerator about a year and 1/2 ago (2018) and it stopped working in January of 2020. When I purchased the refrigerator, the sales rep told me that the protection plan would be obsolete in a year and that is the length of the manufacturer's warranty.

So cut to a year and 1/2 later, the thing stops working. 00 for the technician from Sears to tell me that the problem with the refrigerator was in the control panel in the back. 00. So on this recommendation, that is what I…

We have a washing machine that we wanted to hbe looked at. It is a Frigidare (1997) to see if it can be repaired. We notified American Home Shiekld that covers our home warranty etc. AHS notified us that we needed to call Sears Repair to set an appointment for someone to come out and look at it.

an appointment was set for today between 8 am and Noon. No tech showed up. We called to find out what happened. Apparently tech called in sick. We didn't receive a phone call, and we don't answer calls that ID as "Private Party".

So we call to reschedule another appointment. After various stops, starts getting switched to this one and that one (at one poibnt they couldn't find our ticket in the computer), we got another appointment set for Friday May 8, between 8 am and noon. That's fine. At 4:10…

I have an extended warranty for my Toshiba television.TV stopped working in nov 2019,we have been getting the run around since then.My name is Gladys Reed 354 S E 8th Ave,Galva,Il 61434 phone no 309 932 2098 service man came to my home in Nov said he had ordered parts.have been in touch with Sears Multiple times,have been told they will replace tv since they can't get parts

I have a Craftsman compressor that is under warranty and the motor failed. I contacted the Sears in my town where I had purchased it and they told me to contact the warranty repair facility who handles all the repairs.

I did as requested and they told me to bring the motor into them, which I did approx. 2 weeks ago from todays date. I called them last Monday and they hadn't even started processing this issue but yet I have been without a compressor for that long.

I explained I needed it handled asap because without it I cant run my business. I supplied them with a copy of my purchase receipt and a copy of the front page of the owners manual and that should be all thats required to handle this in my opinion.

That should also be the end of my involvement in the process as well as far as I'm…

sears hide behind a customer service that lie about products they do not have. The day of our order after being told several time it was coming we were told at 7;30 pm it was on back order. Sears has failed its founder who I am sure is rolling over in his grave.

my toshiba tv has not worked since Nov,2019 I have an extended warranty on this.Have had repair out and have been in contact with sears about this several times My name and address Gladys Reed 354 S E 8th Ave Galva,Il 61434 ph 309 932 2098

02, I received a check yesterday missing almost $50, when I called the department that handles this I was told yeah someone who they have no contact information for the department that handled my refund and decided that that was the fair amount I should receive and not one cent more.

Why was I not contact or the information updated on the system about a different amount being approved, instead I have been deceived about my refrigerator being fixed and also a payment that is an unrealistic amount to buy food every single day which is what I’m being forced to do

I called Sears about the water leaking from my jetted steam bath into the basement on October 21, 2019. They sent out Seibold plumbing. The boss told me I had to order a drain system with two cables for the jetted part of the bath.

I spent two hundred dollars in parts. Then a plumber came out from Seibold who said he could fix the situation but he never returned. A second plumber told me the first had quit. The second plumber left stating it was a two man job.

Seibold returned, assessed the situation and sent in another guy who did get the drain in but did not attach the cables. Thus- no jetted bath.

Also, unless the plug is pulled completely out of the tub, water will fill up the tub while taking a shower. In addition, the side of the tub was pulled open severely cracking the porcelain…

My fiancé took his 2011 Ford Fusion to our local Sears automotive to get a new battery. At first, the battery worked fine no problems. A few months later, the car started having issues starting it. After a week, he took it up to Sears an when they tested the battery it came back as bad.

It would not hold a charge. The battery was still under warranty, so it was replaced for free. Now last month, he went out to start his car in the morning and it would not turn over. Unfortunately, our local Sears automotive is now closed for good.

So even after trying to jump start the car, it would not turn over. We ended up calling a tow truck and had the car towed to another place for service. When they put the car on the diagnostic machine, the result came back as a totally dead battery.

Well since…

My plan # is 96363160. On October 21, 2019 Seibold Plumbing came to my house through this plan. They observed and said I had to purchase the parts myself. I did this. I have the receipts. Today it is1/22/2020. My tub is still apart. The front panel of the tub was damaged opening it up. After waiting and waiting for a repair for the broken drain - now I am told - tonight on my answering machine - that the job is not going to be covered by the warranty. The tub is still wide open and the damage done which was not there before the Seibold visit is still glaringly there. Please help. I am seventy-two and feel I have been taken advantage of. 7748233401 landline with answering machine

Kathleen A. Bisson, 35 moreland street, Worcester, ma 01609

I made a appointment to have my washing machine repaired. The appointment was sent for 1/9/20 arrival time between 1pm and 5pm. No one called at 5pm so I called they said it would be between 6 and 730. 7:30 the tech arrives Robert I tell him the codes that come up on my washer E01, and F06 he immediately tells me the control board is bad and he doesn't have one on the truck.

never checks the machine or anything. 00. He then shows me on his phone how much cheaper I can get the part from amazon. (he text messages it to my phone) he then explains the warranty I can get for my appliances but then tells me at $49 a month it would cost me over $500 a year.

He then tells me he can get the part and put it in and only charge me $50. He gives me his personal phone number (202 708-9553). He tells…

I am writing to make you aware of the arduous task it is to use your customer service Master Protection Agreement resolution process. In order to replace a washing machine covered under your contract, I encountered extreme wait time to be connected, the longest being four hours, yes,four hours , on 1-8-2020.

trying to reach a resolution after being given a case number, 6586936, I had fifteen, yes fifteen, encounters with different individuals, promised callbacks that never came. most were professional,some were not. While on a three way call, requested by your representative, from the nearest Sears , 20 mikes from my home, the SearsStore associate became so disturbed by the conduct ant the appliance selection by your Representative that he place a call to your National customer service…

could not get a hold of someone to talk to regarding products in luggage. the on line chat screen when hit it was blank the phone number that came up 800-549-4504 said no longer in service so could not call, could not chat on line SO GAVE UP AND MOVED ON!!!!!

I have rated my experience as a 1 as there is no lower number available, It should be a negative number. In October I called for service to my range. The Tech ordered 2 parts and the following week responded to install the parts.

One part, the range burner element, would not fit nor connect. After a search for the part it was determined by the service tech that the range could not be repaired. I was told that It was referred to the Warranty Service Department.

For the past 6 weeks I have repeatedly attempted to obtain a status of case No. 43729997. The only action that the Warranty Service Dept. can come up with is the scheduling of another service tech to come to my home and check the range.

(4 have already been here) I am currently waiting for the next scheduled appointment for Dec. 27th…

The service that I have received from Sears is one star and very unprofessional , I have been trying to get my wash machine, repair which I bought from the Sears appliance store is only two years and some months old. I been trying to have my repaired done since August 2019.

The communication with this company has been awful. l the communication is at zero I can't even give it a one star. They have actually been ordering parts to repair the machine without communicating with me to let me know that they were going to be delivered here at my house I get a call from the department with the question if all the parts are here, how should I know I am not the mechanic.

Most of those departments all need upgrading and training. I feel that my complaining to the company got me nowhere I can't even…

I have 3 orders I placed Placed on Nov 22, 2019 Order #901374618 view details $32.15 Preparing to ship Arriving on Dec 4, 2019 fulfilled by Happydeal-365 1 item this one just arrived and it was completely misrepresented. this is a piece of garbage.

I am on hold right now trying to get someone to help me but I was hung up on by ne of your representatives because I asked for a supervisor. I have 2 other orders that I want canceled. they are also late and I assume they will be garbage as well. Order #901374973. I was only provided personal emails to communicate with the sellers and I am getting the run around from your customer support. I want my refund ASAP. I don't want this garbage!!!

Barbara Garland 916-847-6001

1. A month after 3 years of purchase of Elite refrigerator, compressor quit working and this unheard of . 2. Labor repair cost was outrageous, compressor replacement in our area average $100-200 and I was charged $406.60 with tax. 3. Customer service is terrible, I’m getting no where with customer service calls.

I gave them 2 stars because repair was completed as they promise.

My experience with Sears is a 1. I am very upset because their call center is in the Phillippines and communication is a problem. I was promised a delivery date for a washer on the 18th of November by an Alonna..

00 for the day because I was home waiting for them and they didn't show up. So I took the day off for nothing. They changed the delivery date to November 23rd. PM I needed the washer. I made the purchase order on the 12th of November and did not receive it until the 23rd of November.

Do you see how long I had to wait? I paid for a stainless steel hose. I did not receive it. I asked the installer where was it. He said it was not in the packaging. 99 for one and have not received it.

I trust you understand all the mishaps with this purchased order. They have contracted workers…

I purchased a new Samsung french door refrigerator from the Sears Outlet store on Oahu, Hawaii. I paid in full with a credit card. The refrigerator was delivered ten days later. It was installed and set up by the Sears delivery people.

The unit does not cool at all. All other systems seem to work. I have followed the instructions on the website, unplugged and replugged the unit. It still does not work. The Outlet store finally scheduled me for an exchange today, Sunday the 17th, after trying to put me off until the 21st.

Well, now it seems that they can't make it today, either. I am on the verge of cancelling the credit card purchase and shopping elsewhere. You may reach me at my email, or by phone or text at 808-225-9539.

Purchased a Kenmore Elite refrigerator 4 years ago and now the condenser is broken. I had to throw out 300 dollars worth of food and come to find out there has been so many problems with this refrigerator that is actually an LG machine.

I scheduled an appointment for repair in Oct. and had the tech at my home on Nov. 00 for labor on a faulty compressor. Scheduled an appointment for Nov. 16 since the rep said that was the next time he could install it.

Got confirmation yesterday that appointment for Nov 16th was on and today Nov. 15 they call and cancel appointment. Now I have had no refrigerator since Oct. I had made cleared my day for that appointment and to cancel hours before is unacceptable.

This has been a nightmare. 00 for a faulty machine that can break again. Still have no…

They won't replace ratchet that's 30 years old an lifetime warranteed. I have spent over 7 hours trying to get a replacement. They say it's back ordered. Of course it's back ordered as they haven't made the ratchet in 25 years.

Think out the box alittle people! So I am now going on 6 months without a 3/8' ratchet. Satisfaction garuntee my foot. Can't even get a ratchet replaced. I am over 60 years old an grew up looking at the Sears catalogs and dreamed of things I wanted.

I don't believe Craftsman will ever be my go to for tools I need again. This is part of the reasons that Sears is falling to the wayside. No customer service!!!! And the products aren't near as good. Hoped that Sears would survive all of it's troubles, but with kind of service maybe it's best as this Sears is not the…

I purchased a Samsung refrigerator from Sears (no longer in business) in 2011/12. mn: RF217ACWP sn: Y4A14ADB700431D We did not have it long when ice maker quit working & unit started making grinding/groaning sounds intermittently. After awhile we called a repair person who was unable to fix. As I didnt want to spend more money we lived with it & make ice cubes. Then paint chipped off of refrigerator handles. And freezer handle comes off & we have to put back on. I saw a public notice that Samsung has a known ice maker problem so I called the # was told mine did not apply. ?? Notice said person with a 2009 refrigerator got a prorated check. I am not interested in spending any money on this unit I want to replace it. I also want to make Samsung aware.

Thank you, Jayne Gunnoe…

failure to refund my money on a returned weed eater acc no477622908 order placed 7 11 2019.Ill never order again.

Rude technician in my home!

Been waiting 21 days for repairs on my Maytag dryer. Poor customer service from repair and repair service man. Have been a Sears customer for 53 years. Have never had such horrible service on my washer and dryer both are Maytag.

All other appliances in my house are Sears encluding vacuum cleaner. I have waited long enough for y’all to fix my dryer. I want a new dryer as soon as possible. I am 72 years old and too old to be hanging clothes up to dry.

I as one of your loyal customers deserve better than this. So

We went into the store and purchased a washer and dryer on September 15, 2019. We paid for it and they said delivery would not be until October 30, 2019. (A huge disappointment to begin with, but we had already spent an hour in the store dealing with it, so we bought them anyway.)

On October 28 we sold our old machines to make room for the new ones coming in 5 days.

On October 28, less than 48 hours before our delivery day, we received an automated call saying that we our delivery had been rescheduled to November 19! (Which would be over two months past the day we PAID for the machines.) They said it was because the washer was damaged during shipping.

We spent hours and hours on the phone with different people in different "management" positions saying that there was nothing that could…

I purchased a Frigidaire washing machine from Sears a year ago. I had to wait a week before a tech could come out. Tech says part not in stock wait 7 days for part to come in. and still no definite date for my washer to be repaired. Talk about FRUSTRATION!!!!!

i have a ongoing problem with a kenmore frig and have had a service call and now another one in nov.the problem is ongoing and i want to file a claim for a replacement and i am getting the runaround from one department to the next.

I had a appointment today which is September 30th between 3 and 5. I got a text today saying that im schedule for oct 4th. On the day that they were suppose to come. Now im without a refrigerator and stove for a week.

I ordered a special size window air conditioner from Sears on 9-11 with a delivery date of 9-23 (must have been shipped from China). It was to be delivered to my local Sears. It cost $269 + tax. On 9-24, I still hadn't gotten a delivery notice.

After 2 hours on the phone hunting for my AC, I got 3 different responses. 1: order was cancelled cue to out of stock, status unknown with a 72 hour resolution and order had been delivered to the store. I went to the store and punched my order into the pickup computer and it said QTY:0.

The warehouse team looked for and found the item delivered. They told me the wrong model was sent. It was the same physical size but instead of 6000 BTU it was was 10,000 BTU with a price of $399. I balked at their mistake but the best deal the manager could give…

CARFTSMAN WEED EATER MODEL#316 74097 PURCH DATE 04-10-2018. STILL UNDER WARRANTY'. IT WILL NOT RUN OR START. I LIVE IN THE STATE MISSISSIPPI. AND ON SEARS REPAIR SHOP IN MS'. MY NAME JERRY QUINCE ADDRESS 22 RICHARD BAY SPRINGS MS. MY PHONE 248-515-5488

I have been a loyal Sears cardholder since 1878 and always paid on time and a loyal customer. I received a letter recently stating my credit limit had dropped from $10,000 to $2,002. The reason my account had been inactive for 23 months.

During this time I had two Sears at Home visits. I gave my card to the tech each time and their equipment in the trucks would not take my card because their machines were out of order. As a result I had to pay by check.

I feel Sears dropped my credit limit due to no fault of mine. I called credit card service (Citibank) poor customer service three times and they said I should have called Sears after each incident and report it. How would I know to do this?

I feel this would be the techs responsibility. Citibank wanted to start with a credit application t…