Sears

On Dec 2 2012 I visited your store in Irondequoit New York.

I purchased several men's shirts, which cost me approximately $56.

I paid for the shirts with a gift card, balance of approximately $15, and by credit card, $41.

58.

The shirts were not the right fit so I returned them about a week later to the same store.

Allegedly the clerk gave me a full refund, consisting of a new gift card for the $15 and a credit on my Mastercard.

Two days ago I revisited the same store to buy a belt.

I presented the gift card and was told it had not been "activated." I walked out without buying the belt and later that day called the store manager.

She asked me for the return receipt.

Unfortunately I did not keep it, thinking that the refund at a store of Sears size and reputation had been properly…

I had a light switch that appeared to short in my Kenmore refrigerator, which was under warranty.

I contacted sears repair and provided exactly what the machine was doing and the model/warranty service number.

A technician came out and read what I reported.

He looked at it and then advised the switch may be bad, but the part would have to be ordered.

He pulled it apart, bent the wires and reconnected it and it resumed working.

He ordered the part and scheduled the next 4 hour possible time block.

I provided him a cell number as an alternate to the home phone listed before he left.

At the next service date a week later, I received no call on the cell phone provided, but had a message on the home phone instead.

The home message said they were here 10 min prior, while I was outside…

I purchased a groupon for Sears.

I let it expire because I decided I did not need the promotional item, and because the Groupon says the purchase price (not the promotional value) is always good for any goods or services offered by the merchant.

The Groupon itself guarantees a refund of the purchase price if the merchant fails to honor it "Period".

I attempted to use the purchase value at Sears and it would not honor the Groupon for any value at all because the promotional value had expired.

I

now have several emails from Groupon telling me the purchase price is good only toward the original promotion - in direct contradiction of the terms printed on the Groupon itself!

The responses do not even attempt to explain this unilateral and retroactive change in the terms.

Just too bad, so…

Contacted Sears to install windows for me and since this is a complaint review your pretty much already know how it went.

I was told it would take one day to install nine windows with outside moldings.

It took 4 days to install.

Day 1 two guys came the rest were to show up in a van which alledgely the tire blew out and the couldnt come.

Two guys that came could only install 7 windows and put in the last two but didnt secure them so the house was freezing.

Day 2 no one showed up to install windows.

Day 3 the entire team showed up to install but ran out of material leaving a huge mess in my front and back yard.

Day 4 contractors realized that the windows werent installed correctly and said they reordered windows but tried to contact Sears when those windows would come in they never…

Re: Treadmill Repairing.

Dear Sir/ Madam, I would like to draw your attention to the fact that two men came on 3/7/12 to repair the treadmill.

After briefly inspecting the machine I was presented with an estimate of $802.

66 and I was also advised that since this is an old machine, spending any amount of money for repairing it would be complete wastage.

I was also told that most of the spare parts for this machine are either too expensive or not available any more.

Both men advised me to use a company that removes junk as that way I would be able to make few bucks and get rid of the junked machine.

They charged me $99.

00 for the visit and drove away.

Unconvinced, I started looking for another company for a second opinion about the machine and talked to a person, just by listening…

I have been a customer for over 45 yrs as well as my Family.

We purchased a $1000.

Range in 2006 which turned out to be an unsafe product.

Sears "tech" inspected it and said it within their specs -- so much for Satisfaction ALWAYS"...

And to hell with US.

Strike 1. ........

2.

In Nov.

2006 , We made another error in Judgement with Sears.

We purchased a $500.

Roto-Swirl Hot Water Heater from the Merritt Island Fl.

Store.

After a month it was leaking and was replaced.

We replaced both elements earlier this Year and two wks.

We cleaned both elements, flushed it out over a 4 hr.

Period, and drained it completely with a hydro-vac.

Two days later my wife drew a bath and the tub was filled with rust, metal pieces and black lime deposits.

We purchased an extended warranty which…

On April 2nd I made two purchases on Sears.com.

Shortly after ordering I received an email advising that my order was cancelled.

I called Customer Service and was told that I needed to speak to the Fraud Dept to whom they transferred me.

I then spoke to a lady named Kristy who was very unhelpful and advised that my orders were cancelled due to fraudulent activity reported by the credit card company.

I was instructed to call Citibank.

I called them and was told that they did not show anything was wrong on their end.

All they saw was that the amounts charged to my cards were cancelled by Sears.

I called Sears back and spoke to a representative who once again transferred me to the security department.

I then spoke to someone who told me since I had reported fraud previously (which I…

Hello Sears, I need your help.

On October 02, 2011 I purchased a Kenmore Elite water softener off the internet and picked it up at my local store in Maplewood, MN.

When I was unpacking the softener I found a small piece of plastic that broke off some part in the softener.

I called Sears to let them know what I had found and Sears said, they would replace it when I found out where the small piece came from.

After completing the installation I found the plastic piece fit onto the end of the plastic strap in the attached photo.

I though this was great, I will just look up the part number and call Sears to get a replacement part.

Not so fast the part is not in the manual and no one at Sears direct parts could find it either. ( No one I talked to on the phone or at Sears knows what the…

I wanted to purchase a 50" Toshiba LED TV from Sears at Eastland Mall in Columbus, OH, as advertised, Thursday night for $299.

99, so I made sure I was in line before 8 o'clock.

Got in the store found the TV right away and was standing with another young man for a salesperson to come over and give me a slip of some sort to purchase the TV.

When I looked for a ticket to purchase there were none.

In fact everyhthing was flipped over.

After about 20 minutes I decided to go to the register.

The sales person told me that most of the TV slips had been passed out at 6 and 7 o'clock.

How can that be if the sale did not start till 8:00 P.

M.

Obviously it was a waste of my time to even attempt to come to the store.

If I would have known I would have been able to purchase TV earlier I would…

I have been going back and forth trying to get a refund back on my credit card.

The order number is ********.

I have spoken with a manager at the Mesquite Tx store named Jen who said she would call me back and I have never heard from her.

I have been going back and forth since 12/21/11 on getting my refund.

All I have been getting is the run around.

I am extremely disappointed with Sears customer service and willingness to issue my refund for merchandise I have not received.

At this point I am tired and frustrated because I am receiving horrible service.

Contacted 1-800-4-myhome to order sevice on my Kenmore dishwasher that I purchased at Sears. (all of my appliances were purchased at Sears).

I was given a time for the next day for service between the hours of 8am to 5pm.

I was…

On October 28th, 2011, I made a layaway purchase at Sears.com.

I subsequently made paid extra on my bi-weekly payments so I could receive my merchandise early as oppose to waiting until December 23rd to make my final payment and receive my merchandise as this was far to close to Christmas and I didn't want any disappointment for my 9 year old daughter and my 10 year old son if for some unknown reason something went wrong and I couldn't get my merchandise to have under the Christmas tree on Christmas morning.

I don't know why I had this feeling, however I did.

So on December 8, 2011 I made my final payment.

I made the payment on this day because my wife and I had decided we were going to finish our Christmas shopping the weekend of the 9th and 10th and we wanted to be able to pick up…

This message will probably go nowhere but I still have the need to at least voice my issue.

A couple days before Black Friday my wife and I went to Sears to look at treadmills.

Our goal was to find the treadmill we wanted in advance before trying to decide on one while fighting the crowds on Black Friday.

We found the one we wanted; it was the NordicTrack T5.

7 for $599.

We were told if we were to buy the treadmill right then and if the price was to go any lower in the next 14 days we would be credited the difference.

I asked if that would be the case for the Black Friday sale price as well and the associate said “Yes Sir, even Black Friday prices.”

We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better.…

I recently purchased, for Company use, a Sears Kenmore fridge from the Sears Richmond Hill Furniture and Appliance Store.

Delivery was scheduled for the following Tuesday between 7am-noon.

At the time of purchase I specified and paid $25.

00 extra to have the handles placed for a right side door opening.

Unfortunately neither happened.

The delivery crew left a mumbled message which I could not decipher on my voice mail, and shortly thereafter a Sears representative called to reschedule as, I was advised, noone was there to accept the delivery, this is a business address and I along with 30 others are in the office all day.

It was rescheduled for Thursday between noon and 6pm, and did arrive at 4pm, although I now have to call customer service and have someone come in and reverse the…

We have a service contract with Sears on a tractor lawn mower.

Model 1500LT.

We have had the machine for three years.

We have had trouble with the belt coming off the mowing deck since the first year.

This year we had trouble and the belt jumped the track on 3/1.

We called for service and set a date for an annual service and to fix the belt on 3/7.

On that date the service repairman showed up at the wrong address even though when we scheduled we told them the mower was at a different address.

We had to reschedule for the 14th.

On taht date the service repairnman called a cell number and our home phone and did not have good connections on either.

Both phones were working fine the repairman must have been out of cell range.

He pulled a second no show.

We called the service…

I put a mattress and box spring on lay away at the end of Janruary 2013 and cancelled the order the first of February 2013.

I made a paqyment of 100.

00 that has not been refunded to my credit card.

I have made several calls to Sears asking about my refund.

I have been put on hold several times and then told shoud expect my refund within 5-7 business days, this has been going on since February 3, 2013!

I have also been hung up on three different times when calling customer service department asking to speak to a mamager.

I last contacted the complaint department March 8th and was told again that my refund would be sent to my account within 5-7 business days, it is now March 18, 2013 and I STILL have not received my refund!

I went to the Sears store today that is located at Greenwood Park Mall in Greenwood Indiana.

We were looking for a jacket for my father-in-law.

We were looking for a "tall" in mens.

After wandering around for about 10 minutes in the Mens Department looking for signs that would have said "Big and Tall", we finally found an Associate so we could ask where that department was.

She said it was in the basement.

We proceeded to the basement and again looked for signs that said "Big and Tall".

We could not locate any Associate on the floor that we could ask.

There was a male Associate that was "passing by" and asked him if he knew.

He said he didn't work in that Department but he was sure there was one.

I went to the cashier area to ask a cashier.

The cashier I asked told me "no" you…

I purchased a set of Michelin 80,000 mile tire for my Nissan Altima 2010.

I have Sear rotate the tire and do the oil changes every three thousand miles.

With in Ten month and 13,000 miles two of my tires were completely bald and the other two tires had 4/32 and 5/32 of tread.

The manager said it was from aggressive driving?

The car is a 4 door sedan with a 4 cylinder completely stock.

I told the manager that the car was driven normal and was front wheel drive and tire that were bad wore on the rear and my paper work shows from sears when they rotated them.

The manger then said it was from excessive braking.

I told him it had abs and it would be impossible to slide the tires .

I then asked him to check the pressure my tire were over inflated by sear by over three pounds and the car…

We purchased a Samsung microwave on 1/3/13 at the Palmdale, CA Sears store.

At time of purchase we paid 561.

48 which included a $10.

00 fee for removal of our previous microwave.

The delivery and installation person refused to take the large box our new microwave came in.

He did remove the old microwave and we feel he should have taken the box as well.

When a call was made to customer service at the local Sears store, that individual hung up on my husband (I feel that person was not aware of Sears policy and did not want to take the time to find out.)

I had a coupon for a $17.

99 oil change.

I took my 2010 Toyota Sienna in and left it.

I got a phone call 45 min. later.

He said his name was Roger and he could only put Synthetic oil in my car.

The cost would be $70.

00.

He said it was in the owners manual that only synthetic oil could be used.

I told him I would be back to pick up my car and he needed to show me what he was talking about in my owners manual.

When I got there he was at the computer looking it up.

My family owns 3 body shops in the Richmond and Williamsburg area.

I am an estimator at our Midlothian Turnpike location.

I know a little about cars.

I think this Roger character thought I was just some dumb woman coming in for an oil change.

I asked him to show me where it said I had to have synthetic oil and he…

In September of 2010 I purchased four tires from a Sears Auto Center.

The installation went fine and the service was great (at least I thought so at the time).

Fast forward to January 2012...

I have now had the tires on my Lexus IS250 for 15 months.

I drive in to a Sears Auto Center in Chicago to have a flat repaired.

The technician reviews the information they have for my car in their system and proceeds to tell me that the Auto Center that innitally installed these tires put the wrong size tires on my car.

He proceeds to tell me that I have to replace them immediatly because it may cause damage to the car and may even be unsafe to drive.

The sales associate tells me that they will replace the tires at a minimal cost to me since it was their mistake.

This story changes and I am…

I purchased a washing machine and it leaks.

Sears service technicians are unable to fix the leak and I am getting the runaround about replacement and or a refund due to "corporate policy".

I have talked to multiple people in multiple departments and have continually been told mistruths and been given unacceptable and quite frankly unbelievable reasons as to why there has not been a solution.

From my experience it is obvious the different departments within Sears do not communicate internally and have total disregard to customer satisfaction.

I am also convinced nothing will result from sending this complaint.

I am writing about how Sears treats its customers when they give them a good deal on price.

I was very excited about thanksgiving this year because I wanted a new TV.

I was standing in line at Sears in Oxford at number 1.

I got the ticket for 50 LED TV, but when I went to get TV it was not there so they told me that they don't have TV some one took the TV, they will order better TV for me, this is the TV that they were advertising big time as there super hot deal.

They ordered a better TV for me and told it will be available on 12/12/12 while doing this they ordered a better TV for others in line behind me even better than me and their delivery date was 12/5/12.

When I tried to get that one or better delivery date they denied to do any thing.

When I went to pick up my TV on 12/12/12…

i paid layaway in full on jan 20.never received product and when i called i was told product was not is stock.i have made several calls about my refund in the amount of 228.

61.the layaway contract number is 093000981356 and my name is frederick brown ,220 knoll view dr ,salisbury n.c 28147.i talked to a supervisor named veronica and here ext is 118.i feel like i have been getting a run around why i have not received my refund.you can call me at 704-213-2340

Sears giving me the runaround on warranties, not showing up for appointments or calling to inform customer they would not be making scheduled appointment.

Furnished new home w/Sears appliances: dishwasher, refrigerator, cooktop, b/in oven, microwave, garbage disposal, freezer, washer and dryer(Elite models).

Repairs already on cooktop (2), freezer (1 popping door continues) and dishwasher (5 repairs including 1 replacement and continue to wait for leveling of appliance as they do not show up for scheduled appointments).

Moved in home in May 2011.

Shifted from one person to another over the phone, calls dropped - have to relate total information each time I call or the phone call is dropped and I have to call back.

I had an appointment with Sears maintenance the time was between 1-5pm…

I ordered a refrigerator online on Nov 19th.

To make sure that the order was processed correctly, I phoned and spoke to a gentleman to make sure that the model I had chosen would come with an ice maker and a right hand door, and that my old fridge would be removed.

A few days later, the fridge was delivered, without an ice maker and with a left hand door.

Also, I was never told that a fridge with an ice maker requires a plumber to disconnect it, so as a result my old fridge was left in my kitchen along with the new one.

I managed to get a plumber to come in 20 minutes to disconnect my old fridge; however it took over 10 phone calls and 4 full days of waiting for the old fridge to actually be picked up!!

It took a total of 8 phone calls to get the door reversed on the new fridge.

And,…