Blog 
Write for Us Sears Complaints Continued... (Page 6)
411+ reviews added so far. Upset? Call Sears corporate: 847-286-2500
I ordered a windbreaker for my father for Chritmas this year. I called the Sears customer telephone listed on their website for help. I tried four times to get this order made. I was hung-up on twice when I called to complain that I was being charged a shipping fee even though I placed a order over $50.00, this was according to the website promotion.
I spoke to people who had such a thick Indian accent it wa extremely hard to understand them speak. I placed the windbreaker for a price of $70.00 dollars. I placed the order early, November 18th, 2012 as I was starting my Christmas shopping early. I asked if I would have any trouble returning this item and waw told " NO". I did not know that I was ordering from a third party sales company named Fast Media, my bill listed the company as Marketplace.
I did not know what. Third party sales even was. I took the windbreaker to the local Sears in Asheville, NC which is 1 hour away. I was told by the manager that I had to return the item back to the Third party, Fast Media. When I talked to Fast Media I was told that I could not get my money back since it had been ordered on November 18th. This is redicious considering Fast Media is saying a item has to be returned in 7 days.
How is this possible to mail back to them in time anyway. I will never go inside a Sears again and will not order on-line with them again. I have had a Sears credit card for over 35 years and bought appliances, furniture and riding lawn mower from them. What has happened to the quality of this company??? I have not had any satisfaction with any of the company's representatives and very saddened that Sears has sunk to this level.
I will pursue this complaint to the Consumer Protection Deptartment of the North Carolina Attorney General. I am not being treated fairly, I want a credit to my account for this charge.
4/3/13 - took waranteed lawn mower in for service due to hard starting, bolt missing from previous year Sears maintenance and replace handle cushions. Mower was in 3/29/12 for same starting problem and was not properly fixed at that time
4/26/13 - went into store for another matter & asked about mower - it was returned to store but I never received a call telling me it was there.
4/26/13 - did not take possession of mower because bolt was still missing and handle cushions were taped with electrical tape & not replaced. Told Sears on site rep to send it back for repairs & it was not acceptable to me due to poor repairs, bolt still missing.
5/7/13 - still waiting for mower to come back & grass is very high. I sent it in plenty early in order to NOT have this happen.
I will NEVER purchase another Sears mower - this is my 2nd and will be the last. TERRIBLE SERVICE RECORD
I went to Sears Store #02104 in St Clairsville OH, on 9/24//12, to exchange a wet and dry vac for filters. When I arrived in that dept., the sales assoc. was walking toward the end of the store. When she returned, I found out that she had gone for a price check for the only customers at the counter, which was a man & woman that were together. This transaction took quite a few minutes. I waited patiently for my turn. When she was done, I asked for her help to find the correct product I was supposed to purchase. When we returned to the counter there was another woman & man, who were together, at the counter. In stead of her ringing me out, she went to those people and started to ring up their purchase. Leaving me to wait again. I was insulted that she would put my business behind these other customers. When I had waited patiently for the customers before me. Please note that she did not attempt to wait on me when she returned to the counter from the previous customers. As I would not have expected her to.
I immediately interrupted her from waiting on those people and demanded that she continue waiting on me. She said to me that they were waiting. I said so was I and how dare her push me aside. She then called for someone else to come over to wait on the other customers. This again was not done for me previously. I asked another associate to call a manager so I could report the treatment I had just received. A Supervisor Jim Duncan showed up and listened to my complaint. I explained to him that I felt insulted and possible discriminated against as both of the other customers were Caucasian: and I am African American. I said to him, I am not positive that it is discrimination or if she was just being mean. But it was not fair.
I gave my complaint to Jim Duncan and left my phone number for him to give me a call to confirm that the issue was addressed. I told him I realize you can not tell me what you done, but I would like to know that the issue was addressed. I would not want anyone else to be mistreated as I was. To be honest I walked away with very little expectation that anything would be done by Mr. Duncan. I must have been right because it has been almost a month now and I have not received a phone call. I would have expected that Mr. Duncan should have asked for my personal information so he could respond to me about the results opposed to me having to volunteer my information and ask him to contact me. I also asked him to check the cameras and he would be able to see and confirm the experience I had told him about.
I would appreciate a sincere response to this hurtful treatment I experienced in the Sears store. I can be reached at lrtree9@yahoo.com or 304-232-2880, if you have any questions or would like any additional information.
Thank you,
Loretta Reese
Re: Treadmill Repairing. Dear Sir/ Madam, I would like to draw your attention to the fact that two men came on 3/7/12 to repair the treadmill. After briefly inspecting the machine I was presented with an estimate of $802.66 and I was also advised that since this is an old machine, spending any amount of money for repairing it would be complete wastage.
I was also told that most of the spare parts for this machine are either too expensive or not available any more. Both men advised me to use a company that removes junk as that way I would be able to make few bucks and get rid of the junked machine. They charged me $99.00 for the visit and drove away.
Unconvinced, I started looking for another company for a second opinion about the machine and talked to a person, just by listening the symptoms, agreed to repair the machine and asked me to order two parts, one from Sears and another from different company. It took barely 25 min for the person to repair the machine and he charged me only $115.00 for the complete job with two years warranty.
I am complaining of being presented with misleading and false information, Â incorrect estimation and wrongfully charged for $99.00.I have the relevant bills, vouchers and purchase orders for necessary substanciation.
This 4th of July weekend, we went to Sears in Orange Park, FL to potentialy purchase a new cooktop for our kitchen. The sales rep was cordial and showed us the displays and attempted to answer our questions. We returned the next day, after researching various sources of the product we wanted, to work out a deal on the new cooktop. Since it was a major holiday and they advertised huge savings, we decided to purchase from Sears.
The cook top we decided on was made by Electrolux. We were quickly informed that Electrolux appliances were not part of the sale. We then asked them to price match the product with Lowe's since their advertised price was $300 less than Sears. The sales rep called his manager and then told us that Lowe's was losing their license to sell Electrolux and Sears would not honor the price match policy.
When we checked with Lowe's corporate (via their customer service line), we found that this was a lie. Sears just didn't want to price match and the Lowe's price was the suggested Electrolux suggested retail price. We questioned the sales rep and also asked for the manager and were told he was "out" (after allegedly answering the question from the salesman). Nothing bothers me more than someone lying to my face.
WE went to Lowe's and got the lower price and a 10% military discount.
Beware of doing business with Sears. They will not honor their "Blue Team" policy of price match + 10% of the difference. They will just lie about the competition and attempt to charge full price. Bad business!!
Refrigerator went out on Aug. 26, kept completely closed for 24 hours and reported it on Aug. 27. Unable to get commitment to fix appliance until Aug. 28, and told it would be fixed Sept. 5. Purchased maintenance agreement on numerous appliances and this is going to be a 10 day wait to repair.
After numerous calls to have fixed sooner Angie stated that the maintenance contract only states Sears will fix item, it does not necessarily mean in a timely manner. Angie stated she is a seasoned rep of 4 years and is very familiar with Sears policy. Actions such as this are totally unacceptable and I will pursue every avenue available to bring this to the attention of someone who cares and is able to act responsibly on it. I paid for a service which Sears is unable to properly provide, or just lacks the desire to do so.
I received a Combo kit that included a Drill, flashlight,Vaccuum and Skill Saw. It worked fine for about 3 months and the batteries failed to recharge. I even purchased another battery and it did the same thing. That being said I am not able to use any of the tools and when I brought this to the attention of a Sears store they pretty much said "Oh well!" I don't want to throw out the tools but I also don't want to keep buying batteries that don't hold a charge. Can you help?
I placed a Samsung Galaxy tablet on layaway using Sears.com on January 22, 2013,Order number 09000984439 I made my initial payment at that time I then made another online payment February 1, 2013 prior to the due date of February 5, 2013 a few days later I got a recorded phone message that my payment was late and that my order was going to be canceled. I called my local store and was told it would not be canceled the payment was up to date. I then made another payment on February 19, 2013 the date it was due. At that time it said it was late. How can a payment be late when it was due and payable an on that date? I went back online Sunday February 24 to make an extra payment and there is a BIG RED Canceled on my layaway. I went to my local sears store where the item was to be picked up. They couldn't help me said I would receive a refund in two to three days. I then called Sears.com and was given a reference number 136006 and told at that time I would receive an email regarding the matter and that it was canceled in error. I have yet to hear from anyone regarding this matter. Three calls today and all I get is our system is down we can't answer any questions until it's back up. They couldn't answer questions the first time I called. I want my money refunded immediately in to my account. Or you risk being held liable for fraud and will be turned in to the Texas State Attorney Generals office and my Attorney will be in contact with you.
First of all, you need agents that can speak and understand American English. Second, your delivery department needs to be a little more flexible about delivery. I have arrange to be home the majority of a day so that your delivery guys can be here all of 15 minutes to drop off a mattress!!!! However, there is about an hour during the morning I can't be here and no one can seem to work around that. If I understood her right, the agent barely spoke English, I won't get a call until the night before TELLING me when they will be here and if I can't be here during that whole 4 hour time frame (for a 15 minute delivery) then I have to reschedule and take another day off!!!!!!! WTH??? Not very customer service oriented, Sears!!! VERY disappointing!!!! And I won't be motivated to make any large purchases from you ever again!
I recently purchased an expensive Craftsman (Husqvarna) Lawn Tractor and accessory bagger from a Sears Home Store in Penfield NY. While running the tractor(after less than three hours of use (three actual starts) I experienced a very loud bang or backfire and stall and it would not restart. Upon opening the hood we found that the spark plug was actually broken in half. The vendor provided me with a replacement plug which was installed but the machine would not start.
Obviously there was a serious defect that caused serious damage to the electrical system and/or the motor. I was told by the vendor to call Sears Service number (4myhome)which told me it would take over two weeks to send a technician just to check it out. They would not budge on an earlier date so I called the vendor and indicated the machine was obviously defective and should be taken back with full refund. He told me it was not yet established the tractor was defective and his policy was to charge a 15% inventory return charge plus pick up fee.
I wanted to place an order online at the Sears store in Phoenix on 12/10 11. The young lady that assisted me was very diligent in trying to assist me to no avail. The Dept Manager then took over and tried to assist me. He was hung up on twice by the person he was speaking to. I spent a total of two hours in the store and still was not able to make the purchase on-line. What kind of people are you hiring for these jobs? I am very disappointed and considering canceling my Sears card. I am also a retiree of Sears and can"t believe the poor quality of your customer service dept.
Since I had no intention of keeping a defective unreliable machine that failed after virtually no use, I reluctantly paid the fees of over $300 to return a defective product. I am in he process of filing a complaint with Sear's and demand for a full refun don't expect much luck but in any event anyone Sears is now permanently on my s--t list of unethical unfair self-serving retailers. Never again.
I purchased a refrigerator at the Sears Outlet. It was supposed to only have two tiny scratches on the side and a tiny scratch on the handle. It was set to be delivered the day after we moved into a new house, which did not have a refrigerator. It was delivered as scheduled, but 2 hours later it had an error code about a compressor fan error on the screen and was hot on the sides. We called the service line immediately and were told they could not send out a technician to look at our "brand new refrigerator" for 5 days!! When the technician came he said the whole bottom frame of the fridge was bent and it needed a new compressor and evaporation unit. We called Sears and said we wanted to have this refrigerator removed and we would like to buy a new refrigerator at that was not damaged, at the regular Sears store. A "case manager" called and told us he would take care of everything. All we needed to do was get a model number and call him and he would take care of all the details.
When my husband called him back he was told he could not find a model matching that number. I got that number in the Sears store from a sales person, and I could see it online. We decided 1 week after being without a refrigerator, to go and buy the thing in the store ourselves. The sales person was so nice and even called the outlet store for me after I had gotten the runaround trying to talk to a manager. We set up a delivery and removal of the defective one for the very next day. I was so relieved I was finally going to have a refrigerator and be able to fix food for my children. I should have known better. 15 minutes after their scheduled window I was called by the driver and told "due to the weather they could not deliver my item that day, and because it was July 4th the next day I would have to wait 2 days.
I recieved a damaged refrigerator, taken back to store. have spoken to several people on several occasions, and 3 more deliveries have been set, but no refrigerator yet. They were supposd to delivery it today (no call to say it would not be, and again made arrangement for someone to be at my house to recieve appliance). I called at noon and spoke to delivery department. They said that my delivery was scheduled for January 12th. This happened to me before about 6 years ago, but my brother had just purchased one for my mother and it had been delivered the next day, so I tried again. Fool me once same on you, fool me twice same on me. I told them my story and said I wanted to be the first person they delivered to on Tuesday.
First the customer service in the Brooklyn store on Beverly rd sucks you wait on a long line to be treated with such rudeness and total lack of respect for a paying customer. I bought a set of brand new tires in October 2011 with a road hazard plus agreement. They mislead you into thinking you get a new tire if it cannot be fixed. My tire has a hole in it on the sidewall and they want to charge me 100$ what warranty. Tell people the truth. This particular sears is very unprofessional and needs a major overhaul. I am very dissatisfied this is the worst. Don't bring your car here unless absolutely necessary unless you are gluten for punishment and want to give your money away!!
Disclaimer: This complaint was submitted by wanda bell on 08/30/2013 at IP address 198.228.200.158 using our Sears complaint form. This opinions contained in this Sears customer review titled, "Misleading warranties" do not reflect the opinions of this website.
case no.6223595 i just want to express my frustration with sears i only had to line my car up when i replace my tires since i took my car to sears ive had my car lined up three times in 21 mos at my expense i want this complaint to be on file, the person at corporate office was more upset than i was but im the one that paid repeatly for the same thing yet i was told nothing was wrong with my front end im gonna call trouble shooter i plan to boycott this store whole heartly thats why i cancel my card i told my mother to cancel hers two times it was put on her card sears is not public friendly
Sears has been a trusted company to my family for years and I'm disappointed and heart broken over the horrible customer service I received during the time I needed experts. I was apprehensive about allowing Sears to install my garage after an earlier experiencing with the horrible communications between the technician and customer service staff approximately two months ago. I decided to use Sears again because I have a credit card with them and felt it would be easier; FAR from being TRUE!!! The Technician came out on TuesdayApril 30, 2013 and stated he couldn't fix the garage at that time because he needed additional materials (my car remained stuck in my garage for the fourth day, plus I missed half of a day work). I assumed because the technician did the estimation and assessment on Tuesday, Wednesday work would be done without any issues. I was advised that the technician would be at my residence from 10-12; the technician got to my house at approximately 1:30 on wednesday April 22, 2013. Prior to the late arrival of the technician, I called the Sears 5-6 times speaking to manager Tim who was very rude, accusatory and unprofessional. Per Tim, I should have known it would be around 12 because of the two hour window that guarantees that. After 12 and speaking to Tim again, I was very irate because he proceeded to telling me that the technician had a job in Austell and was stuck on Interstate 285; in addition to the technician picking up the door from Norcross that morning. At that point I knew Tim was lying to me and patronizing me because manage Sally informed me on one my calls that the door was picked up on Tuesday evening (managers lying to customers just to shut them up....the integrity and faith I have in Sears has diminished to nothing). I called back again before the arrival of the technician and was informed by Sally that she was about to put her sneakers on and walk to Tim's office to advise him of my displeasure with him (another lie). I called to obtain the number from customer service representative in another department the president of Sears number...I will be sending the CEO and all the board members a letter of dissatisfaction, in addition to Louis. When the work was compled the technician advised me the price was $852.00 which was the incorrect price because Sally told me on Tuesday the total was $623.00...I am appalled on how Sears is now in the business of deceiving and ripping innocent customers off. I feel so violated and hurt...I don't have the time or money to be taken for granted and taken advantage of. I will also send the Better Business Bureau and Clarke Howard, customer advocate a letter regarding these issues so no other customer would feel like me.
I bought a Craftsman Model 28 75117 electric air compressor on 12/23/2008. I used it 7 times to pumpup the tires in my two car. on 10/8/2011, while using it, it vibrated, smoked, and then split in two. I discovered that the screws that held the motor to the compressor did not have any nuts or mechanism to lock them tight. Consequently, they backed themselves out via vibration. A poor design and safety hazard. It had a one year warranty. I did not get the extended warrany on this unit.
However, considering the reason why it failed I thought Sears would be embarrassed and exchange the unit. (They have a newly designed replacement unit 28 75121. I wonder why!) I talked with three different people at Sear's "Solution Center." What a waste. They aren't there to help loyal Sear's customers. Not to mention, they are rude. A great company is falling appart. It is sad.
I then purchased a Craftsman Drill/Light a few years back and the charger is no longer operating and has now rendered the unit graveyard ready. I went to the local store and they told me Sears no longer sells the charger for the 15.6 volt drill/light but I could buy a complete 15.6 volt drill/light with a charger - What? Can you kindly tell me why I can't buy the charger for my current drill.
Why is Sears selling power tolls and then quit handling replacement parts? I was told that Sears has had many complaints regarding this problem I would appreciate your quick responce regarding this problem . My neighbor across the street has the exact same problem. Sears is saying that I can't replace the charger but they would be happy to sell me a complete package with a charger .Very upset with Sears and Craftsman at this point. Thanks and will be waiting your responce
I have been a customer for over 45 yrs as well as my Family. We purchased a $1000. Range in 2006 which turned out to be an unsafe product. Sears "tech" inspected it and said it within their specs -- so much for Satisfaction ALWAYS"...And to hell with US. Strike 1. ........
2. In Nov. 2006 , We made another error in Judgement with Sears. We purchased a $500. Roto-Swirl Hot Water Heater from the Merritt Island Fl. Store. After a month it was leaking and was replaced. We replaced both elements earlier this Year and two wks. We cleaned both elements, flushed it out over a 4 hr. Period, and drained it completely with a hydro-vac. Two days later my wife drew a bath and the tub was filled with rust, metal pieces and black lime deposits. We purchased an extended warranty which was supposed to include a yearly cleaning, new Elements and Flushing.
When their"Tech" came , he took a load reading and said it was good. I asked him about the Flushing etc. and he laughed and said all the Salesman Lie to get a commission. When I asked for a replacement, I got a " Dog &Pony Show" and through very Poor English they wanted a $75.oo Fee for someone to look at it. I don't think so Tim......
This store has Salespeople that Lie for a Commission and warranties that don't hold water. They do not stand behind their Products, and they are not to be trusted? We will not be buying any more products from Sears....
On 11-25-12 I ordered a christmas presents online through the sears website. I am told my order was canceled, when I do not know they did not give me a date. I then on 12-20-12 ask if you canceled my order why do I have no refund. I was told she didn't know she would start the investigation for me. She said to give them 3-5 business days and I should receive my refund.
Since then I have called, emailed, called and emailed. Every time they cannot tell me why I have not got my money refunded. I just get they are working on it I should have a answer within 3-5 business days. I gave my money in good faith expecting a product in return. But all I have gotten is a big headache dealing with this. Please help
Thank You
On 02/25/2012 I purchased a self propelled lawn mower model #917370430 in less than a month it had to go into the shop. I t did not want to start, it kept stalling out within 30 seconds. I was told it had to much oil in the oil resevor. a month later it went back inot the shop for the same problem. now the mower will not start at all. I was told that it is due to low compression and that I probably had hit something. They said they would not honor the 2 year warranty, but if I paid 263 dollars they would fix the mower. I paid 285 dollars for the mower. They refuse to honor their own warranty. It is a 2 year warranty and I want my money back or a new mower. I have every intention of telling my 633 face book friends as welll as the Air Force reserve unit that I belong to, informing them of the failure to honor their waranty for their product.
I wanted to purchase a 50" Toshiba LED TV from Sears at Eastland Mall in Columbus, OH, as advertised, Thursday night for $299.99, so I made sure I was in line before 8 o'clock. Got in the store found the TV right away and was standing with another young man for a salesperson to come over and give me a slip of some sort to purchase the TV. When I looked for a ticket to purchase there were none. In fact everyhthing was flipped over. After about 20 minutes I decided to go to the register. The sales person told me that most of the TV slips had been passed out at 6 and 7 o'clock. How can that be if the sale did not start till 8:00 P.M. Obviously it was a waste of my time to even attempt to come to the store. If I would have known I would have been able to purchase TV earlier I would have been at the store two hours early too. This should have been advertised the procedure for purchasing. If I would have known I would have probably been able to get one.
Purchased a washer and dryer floor model combination in October 2009 along with a 3-year maintenance agreement. I have the original Sears purchase receipt for the $3,221.54. Salescheck # 018640229475, Date 10/02/2009 pruchased at the Hunt Valley, MD Sears store. We called for service before the Maintenance Agreeement expired because the washer is not draining properly. On the first and second service visits, we were told that there is no Serial Number Sticker on the Washer, and therefore, they cannot order the part to fix the problem. Service claims that the Maintenance Agreement information at Sears, as well as the Sales records, do not include the Serial Number. Sears, they claim, keeps no record of the Serial Number. I talked to a Service Manager who told me that if the unit does not have a Serial number attached to it, they cannot service the unit. I did not remove the Serial Number. The matching machines have been under a service agreement for 3 years that cost me $199.99 at the time of purchase. I cannot understand why Sears would not have the Serial Numbers of the units on record. I, also, have no way to know if the original service tech removed or discarded the Serial Number sticker. I know I did not. Or, possibly, the sticker was removed at the store (both units were floor models).
I was attending a Christmas party and needed a $75 gift card that I could print online because I did not have enough time to stop and get one. Sears advertised that you could buy the gift card and within one hour print out a copy of it for the gift. I ordered one online. After a little more than an hour I received an email stating that they "may need more time to process and might need to contact me. I paid with Paypal, so there could not have been a problem with the transaction.
After 3 hours and no luck, I called the help number from the email and had to provide tons of information about my purchase. The call obviously went to India as the person had to have me repeat myself several times as I did for her to repeat to me to understand. She then passed me to the finance department and they asked me all the same questions again and did not even know why I was calling, so I had to tell the story all over again.
Ultimately, she said the gift card had not even been processed yet because they were behind. This is a total failure in advertising something you could not deliver. I would have done much better elsewhere and will make sure I shop elsewhere in the future. My transaction number was 439905557 on 8 December 2012.
Hi, My name is Sureyya Cetin and my home address is 18W180 16th str.Villa park
Referring to compain on internet , I had appointment for today at 1.00 till 3.00 PM for air duct cleaning and furnace cleaning and I confirmed the appointment on phone with the person named Eric. referring to phone conversation with him, I left my husband at home and I went to work.I told him to tell them I will come back at 2.30 to pay the bill which I heard from Eric that I will pay the bill when the job is done. Person from Sears arrives around 1.00 PM , fills the papers and asks for the bill cash or check before they start to job. and when says I will come back in an hour they say no, they cant start working without having the money.. My husband offers half of the bill in cash , which he has in his pocket, but they say they want whole. And they leave .
This is very very disappointing situation. I have been working with sears since when I was a kid and I never heard or lived this before.
i paid layaway in full on jan 20.never received product and when i called i was told product was not is stock.i have made several calls about my refund in the amount of 228.61.the layaway contract number is 093000981356 and my name is frederick brown ,220 knoll view dr ,salisbury n.c 28147.i talked to a supervisor named veronica and here ext is 118.i feel like i have been getting a run around why i have not received my refund.you can call me at 704-213-2340
I purchased a 7.25 Platinum Craftsman push lawn mower within the last two years. The carburetor has broken down 3 times despite the fact that I drain the fuel after each use. The 3 breakdowns have occurred within 6 months (February, June, and August of 2013.) My warranty is good till March 2014.The Sears repair center repaired it twice but are refusing to replace the carburetor the third time stating that it was due to stale fuel. I know three friends who are having the same issue with their Craftsman lawnmowers and with the Sears Repair center. I spoke to a lawnmower mechanic who stated that gas does not go stale in a month and a half which is what Sears technicians are claiming, despite the fact that I drain the fuel with a syphon pump that I bought at Sears.
I purchased my lawnmower for $350.00 thinking it was top of the line and would not have any problems since I grew up with my father always buying reliable Craftsman products. I guess Craftsman is not reliable like it used to be, or Sears repair is a scam, blaming customers for defective merchandise. Regardless I am disappointed with Craftsman and SEARS repair service. They are charging me $138.00 to repair it, for that money I would rather purchase a new Murray lawnmower at Wal Mart, who has excellent customer service.
On black Friday at 4:00 am I went to sears first like i always have the past ten years . I spent 300 cash and another 246.00 on my ATM card the clerk said that she had to ring it up on credit ithen picked up my merchandise and ran off to buy a tv at another retailer after waiting 3 hours in line I got my 46 inch tv to the checkout and I had insufficient funds I called my bank and it was true sears had double charged my account causing me to have insufficient funds and waisted time to say the least no savings on my tv and complete embarrassment now it's Monday I open my new shoes from sears and the clerk did not remove the security tag I get a pair of pliers and break it off red ink pours on my shoes and clothes now I go to sears it's 9:30 they don't open till 11:00am I wait go in the manager looks into the double charge laughs at my shoe and says there is nothing she can do now I'm out of money no tv ink stained shoes and clothes my bank says I have to wait five days and then we will take action and I feel like a patsie a sucker for a bargain who got clumped by sears
I saw a great offer on Sears website for as mobile phone. Turned out it was too good to be true.
After making me call their security centre (2nd international call being for half an hour), they and securing my bankâs commitment to payment they then presented a range of excuses including a pricing error and blaming a 3rd party vendor. The vendor they blamed didnât even receive my order which was placed with Sears (Sears also taking payment).
After that it was a series of minor disasters; My bank made me change the credit card as they insisted Sears transaction had exposed me to potential fraud; there was further expense of phone calls; many hours were wasted with over 40 emails; letters to the CEO and Sears Chairman were completely ignored.
What should you do it Sears appear to be offering a good deal? â My advice is very definitely to look elsewhere unless you have a lot of time on your hands, extra money to waste on expensive calls, arenât worried about fraud on your credit cards and a thick skin to deal with a series of different âcustomer serviceâ reps.
I made an appt to have my dryer serviced on 1/13/13. I made an appt for 1/15/13 and a window from 1-5 which I feel is really unacceptable. but whatever, then i had received a time from 3-4:30 which was fine. then i called again at 5pm and was told that the tech was running late and my appt was the very next and he was on his way. then at 7:pm i called again, after being on hold for at least 20 min i was told that the appt was rescheduled and the tech went home!!!! I feel that this is very, very poor customer service and then to top it off after i cancelled the appointment that was rescheduled for me on their behalf the customer service rep wanted for me to make an appt for a free home consultation for remodeling! what is that about? I'm done with SEARS and having a local company to come and fix y dryer.
I had a light switch that appeared to short in my Kenmore refrigerator, which was under warranty. I contacted sears repair and provided exactly what the machine was doing and the model/warranty service number. A technician came out and read what I reported. He looked at it and then advised the switch may be bad, but the part would have to be ordered. He pulled it apart, bent the wires and reconnected it and it resumed working.
He ordered the part and scheduled the next 4 hour possible time block. I provided him a cell number as an alternate to the home phone listed before he left. At the next service date a week later, I received no call on the cell phone provided, but had a message on the home phone instead. The home message said they were here 10 min prior, while I was outside with my dogs. I immediately called back thru the phone tree, finally to connect with a person who said both numbers were called, my home phone and a number I've never heard of. There was no record of my cell phone at all.
I was told even tho it was less than 15 minutes from initial contact, it would need another 4 hr block scheduled. This is ridiculous! First off, have the part I gave you the info on for the first scheduled maintenance so we don't have to schedule a second date. Secondly, get the phone numbers correct! I can't afford to sit around for 4 hours anymore than you can afford missed appointments. I'm disappointed in your level of service and contact.
I entered the Sears store in Henrietta, NY and walked by the in-store hair salon on my way to the appliance department. The salon's biggest picture, and closest to the main walkway, was of two women with their hands all over each other. It is completely inappropriate, and especially for children. I am amazed at the blatant reference to, and by implication, approval of, a lesbian lifestyle. I am complaining for the sake of those who have to be exposed to it in order to enter the store, and am respectfully but firmly requesting that it be removed. Thank you.
To whom it may concern, I have been an avid Sears/Craftsman owner my whole life. The majority of my power tools, hand-held tools, and lawn care equipment bare the Craftsman name. That being states, alas, my dedication to the name has just been tarnished due to one of the worst service experiences I have ever participated. Approximately 5 weeks ago, I brought my Craftsman chainsaw into the local repair location in Shreveport, LA, to have an annual check-up/tune-up performed. I also asked to have the unit upgraded from an 18â bar to a 20â bar.
While awaiting to speak to the attendant, I noticed an irate customer speaking to her and overheard his bad experience with your service department. The attendant eventually took my information and shipped the chainsaw.
About a week later, I received a call from the service department scheduled to work on the saw. The person stated that they could not upgrade my unit to a 20â bar. When I questioned this person about why Sears sells a 20â upgrade kit at the local Sears repair location that specifically indicates fits my model number, they stated that Iâd need to change several other parts for a successful fit (I later found out, this is truly NOT the case at all).
I then asked the individual if they could sharpen my chain for me and was informed that they do not do that; they only replace chains. So, I informed them to do so. Almost two weeks later, I had not heard from the local Sears store as to the whereabouts of my chainsaw, as I was specifically informed that theyâd call me when the unit arrived back in Shreveport, LA. I called the local store to be told that they had the unit for almost a week, but had failed to call.
After paying the $74 charge, I picked up the saw and attempted to utilize the saw that afternoon. However, after about 10-minutes of usage, the saw started smoking so badly, I had to cease all activity. A few days later, I had the opportunity to bring the saw back to the local shop. After returning to the local store, I felt the attendant immediately had an attitude with me when I attempted to explain the situation. When she finally took the time to get on her computer, she snarled, âSo, whatâs SUPPOSED to be wrong with it?â
This somewhat infuriated my wife and I, as we had just taken the time to explain the dilemma with no attempt by the attendant to document the concerns during the conversation. The attendant took my saw and shipped once again. A few days later, I received a call from the repair department stating that my saw needed several repairs to include the oil pump which would cost an additional $83. Taken aback, I asked the repair department attendant how this could have happened within the short span of having the unit tuned-up.
She informed me that they only replaced the chain and installed a spark plug. I asked if $74 was the going rate for a new chain and spark plug and she stated, âYes, with the labor involved.â I could have personally completed the same actions for less than $30. She further stated that the new repairs ONLY included parts, but would not include labor. I then pondered why, if they didnât conclude any internal fault, they would not be charging labor on such a repair, as they did on the previous submission.
At this time, $157 would have gone well against a newer chainsaw. However, there was absolutely NOTHING wrong with mineâ¦my mistake was attempting some sort of preventive maintenance with Sears and/or its affiliates. I have informed the maintenance department to return my chainsaw WITHOUT repair, as this issue cannot feasibly be considered quality service by any measure. With this, I digress to state I will no longer support the Craftsman name within my own residence, nor abroad. This event is unacceptable, and simply cannot be tolerated.
My experioence with sears customer service and support has been horrible. My refridgerator has been completely out of service for 36 days, which I do not have a means to store any food in my house. I explained this issue and all I get is I am sorry. They have been out to fix the unit 4 times, and it is still not working. Even the technicians stated that the unit needs to be replaced, but sears will not replace the unit. The technicial just informed me that he will order more parts, but the unit cannot be fixed. This means that I will have to wait another 2 weeks for a technician to try to fix it again. And, another two week I will be without a refridgerator, or 50 days or almost two months. The sears reps had no compassion for what I am going through. All they could tell me was that there was nothing they could do. I asked to talk to a manager, and I was put on hold for 30 minutes, and no one ever came to the phone. I called back and asked for a manager, and the same thing occurred. No one came to the phone. I have been a fatihful sears customer. At this point, I will never purchase another sears product.
I purchased a Kenmore stove, side by side refridgerator, dishwasher and range. When I purchased all, I was aked if my stove was electric (not if it was hard electrice) and i said yes. When Sears came to deliver the appliances, the guy walks in, looks at my stove and say he can't remove nor replace it. I asked what do you mean, he said hard electric. I called Sears and was told I should've told someone, I said if I was asked I could've checked but no one asked me. I was told about the dishwasher and the hood range only. Sears associate told me they could have someone come over and hook it up in a week for an additonal $195 (I just spent over $3,000). I told her, that was never told to me and I am a bit annoyed because I buy applianced from you and I have to pay to have them hooked up, that is absurd. If Sears is going to be a penny pitching company, let your consumers know. My appliances were delivered on the 19th of October, 2012, like I said, I hired an electrician to do Sears work (Sears outsource there delivery associates), now I have placed four (4) phone calls to Sears to come and pick up my old stove (which I paid for) and I keep getting the run around. When I call they say it's not in the system and they will schedule it, the schedule date comes and I call back and the same thing again. I was told by many people not to deal with Sears and now I understand why. When PC Richard deliver anything, they make sure they have people that can hook it up whether it's in the price or they tell there customers. I am very disappointed in Sears and at this point, I will never recommend you and I do Real Estate where I would tell my customers to not purchase your appliances from Sears. I would really like to speak to some one of higher authority. When I call Sears last night (October 25th, 2012), I was told all the supervisors were busy and someone would get back to me. Thank god I wasn't hold ing my breath. I am referring to the Sears in Smith Haven Mall, Lake Grove, NY. If someone could please get back to me, it would be greatly appreciated. My home number is 631-676-5157.
My intial contact with sears 18004myhome repair services for my washer was in 12-30-2012. I have had several repair tehs come out to repair my washer with no success. I am very dissapointed and disgusted at this point. I have ontacted customer service for several reasons the fact that I made a repair ppt on 04 06 2013 and someone took the lberty to change that without any consultatation I called customer service and requested a supervior and was disconnected. I honored the appt took off from work and still no running washer and it is worse than when we started. The washer is now leaking and not even running! I am ery discouraged and will never deal with sears again! rest assure I will let my family members and friends know about this horrible experience!!!!!!!
I recently purchased, for Company use, a Sears Kenmore fridge from the Sears Richmond Hill Furniture and Appliance Store. Delivery was scheduled for the following Tuesday between 7am-noon. At the time of purchase I specified and paid $25.00 extra to have the handles placed for a right side door opening. Unfortunately neither happened. The delivery crew left a mumbled message which I could not decipher on my voice mail, and shortly thereafter a Sears representative called to reschedule as, I was advised, noone was there to accept the delivery, this is a business address and I along with 30 others are in the office all day.
It was rescheduled for Thursday between noon and 6pm, and did arrive at 4pm, although I now have to call customer service and have someone come in and reverse the handles. This whole procedure was a royal pain. Sears pay more attention to your employees, and I would suggest your outsourced delivery company B & N Delivery Service do the same.
Approx. 3 weeks ago the door locked on the Kenmore range that was purchased in March of 2011 and under warranty. I contacted my local store where I bought the range and they tryed to get a repairman out quickly but they were told it would be Dec.5 before a service tech could come out. It was the week of Thanksgiving and my family was looking forward to our traditional dinner. This didn't happen and we had to change our plans. Dec. 5 has come and gone and we are now scheduled for Dec 12. I have purchased many appliances from Sears in the past but do not intend to do so in the future.
This type service is unacceptable and especially on a product that is still under warranty. My dissatisfaction is not with my local store. They did what they could.
I bought a pair of dress shoes at Sears about 5 months ago I wear these shoes about once a week. So the shoes have been worn about 20 times the sole of one of the shoes fell completely off . I brought into a Sears store and was told that there was nothing they could do after 90 days.
I asked to speak with a Manager and even after showing her there was absolutely no wear to the soles or to the shoe itself she said there was nothing she could do. I could understand if the shoe appeared to be worn but this was not the case.
After 20 plus years as a Sears customer and card holder and most likely having spent at least $10,000 or more over that period, I will cut up my Sears credit card and take my business elsewhere in the future to a store that will stand behind their products they sell.
We have had this refrigerator less than 18 months and we have had continual problems with the ice maker; the latest issue is that it is not dispensing ice; a service person was here today - he opened the door and looked at the ice maker and said that it needed to be replaced - replacement would be about $500; it is obvious that there are issues with this Kenmore model ice maker as we review ratings and customer complaints; we would like to discuss replacement of this ice maker with a new, improved model at no expense to us.
I ordered a pair of reebok men's sneakers bb4500, when the order was received at my home today,one sneaker still had the security plastic device hooked to the eyelit which I was unable to remove,so my wife had to make a special trip to the nearest Sears store to get them to remove it. I'm Not very pleased as I think whoever packed the order didn't know the inconvenience that their error caused a loyal Sears customer who is disabled. I Will no longer do any future business with Sears mail order. I will let others who want to order from you to be careful, hopefully they won't have any problems such as I encountered.
Seeing this is the same problem, kenmore stoves had in 2009 ,this seems like sear/kenwood has still not fix the PROBLEM. When my wife was baking dinner ,she hadn,t relized , that the broiler element was on until the smoke detecters alerted her.The complete dinner was ruin!We then discovered the broiler element comes on when you select bake . the elemen stays red HOT! WE shouldnot have to pay for a known problem of your Kemore range.THE cost to us was around 250 dollers. ABSURD!!!! The repair man was prompt But hesitant to say the control board had burnt or shorted out. I saw the burnt part after checking it ,when being given it to be disposed of.The control panel had been wraped to conceal the problem.
Bought a snow blower on Dec.7 2013, and phoned in on March 10 of 2014 since it was just over 90 days I could not get my money back due to store policy. The snow blower drive broke while I was taking it into my garage, I had no drive train so it would not move so I pushed it. I phoned as soon as possible and I was told a service man would come out to fix it on March 17 2014 then they changed it to March 18 2014. I told the person I would be home after 3:00. Luckily my girlfriend was home when they called at 8:30 am and they seemed surprised that someone answered, the guy who phoned said he would be right over. When he got here he was not a repairman but a pick up service and said he would not be able to load it by himself so luckily my brother was available to help, why should my brother have to help and they were also suppose to fix it at my house like I was told.
I could have delivered it to them and saved me all the waiting time. I have asked for someone from management to call me from the Thunder Bay store but to no avail. I can’t get my money back, I have no idea when my snow blower will be fixed, and with this incompetence I have no idea if it will be fixed properly. I am not happy, all I want is my money back please and just let me walk away from this nightmare. The salescheck # is 01418 171 4515 and the delivery date was Dec. 13, 2013. A man at a 1 800 number said if I had reported it sooner I could have got my money back I said who would have thought I would be treated like this by Sears. Please help me out.
I purchased HVAC through Sears on 1-13-14 it was installed on 02-25-14. When they came to install the HVAC is not the one we purchase. Sears decided to change to “higher efficiency” without our decision. They did not even bother to call us. According to them the original purchase was no longer available or discontinued. So Sears decided to changed it! I told Sears to come and remove it . The HVAC manager said no, and he is asking me why I did not like the system. I told him I did not like it because that is not the one I bought. Since this is the one you choose you can have it. you made your own decision without our approval. Sears said they can re-write my contract, I told them not that easy. This HVAC was not presented to us, and need to be remove.
To whom this makes it to at Sears. My wife had been talking about the fitted car mats so much I had to order them even though we could not afford them. Because it would be the only gift” why not.” I reluctantly placed this order for a birthday gift for my wife on 2/12/14; I had a very competent customer service rep that informed me that this order would get to me in time for my wife’s birthday which was on 3/3/14. After that conversation things went downhill. I had the most difficult time getting answers after I received an email stating that I would be sent another email within a few days with the date to pick up the package at Sears.
I waited and waited for the follow up email to come (no email) before I called your customer service department and got the run around regarding the wrong tracking number. I called back a week later and was told that an inquiry could be done to rectify the missing order. By this time her birthday had passed. I eventually received the order much too late for the surprise birthday gift I wanted to give my wife. Before all of this occurred I had completed a survey giving Sears thumbs up in all of the areas that were asked on the survey. I only wish I could have been sent the survey now so I could say how I really feel.
As you have in your email below – You (as a company) made the mistake in pricing so I believe you should stand behind what you sold the bedspread to me for. If I had gone to your store and purchase it then how would you take it back? The bedspread online purchase is the same as going into your store. You took my money thus the bedspread is mine. I am still hoping that you will do the right thing, instead of me making a complaint to the Better Business Bureau and using any other online sites that takes complaints on businesses. I will tell my story of how Sears advertises things at a certain price and then they refuse to send the item that you have purchased. If you are going to treat good customers this way it is no wonder that Sears is in trouble and struggling to stay in business. Please do the right thing and sent my order#644619990.
I have no product complaint. I own several products I bought from Sears, a water softner, reverse-osmosis water filter, washer dryer set, and a Kenmore stove. I am currently experiencing what I think is a minor problem with my stove. I have called about 15 numbers trying to speak with a live human being. All I get are computer generated options, none of which address my problem. I did speak with one lady who connected me with another department, again only options that were unrelated. The lady did give me two numbers to try if I should get disconnected. One was only for water related products, and the other was again a list of options. Though I like my products, I may have to start going with companies that are actually have live people available. My frustration level is so high right now and I have wasted so much time that I don’t think product loyalty is going to keep me as a return customer. This matter could have been resolved in less than 5 minutes if I could have spoken with a real live person employed in the department (stoves) of my concern.
Three times I traveled to Sears. Monday in Warwick RI where I charged a microwave. When I went to the Merchandiise pickup they said they were out of order for that one.. Went back to the store to return the receipt from my charge. Tuesday went to Emerald Mall in Ma. bought one came home opened the box and found the corner dented. Called Sears in Warwick today and they said the new model( because the one I had was a discontinued model) is in stock for the same price. I asked the clerk to check and see if all was exactly the same and she said yes. I wanted 1.2 capacity with 1200 watts.. I went the third time 30 miles now it was 90 miles and still not what was what was suppose to be. The cleck said when I called her back to tell her it was 1100 watts 100 watts isn’t that much to make a fuss over. It isn’t up to her to tell me to be satisfied with 100 watts less. She should give the exact information. I am 83 yrs old very tired and miiserable with what I have to go through by myself.
Also yesterday three quarter of the floor the micro’s were on they wasn’t one person to ask where to go.
I purchased an electric range about 7 years ago. The stove malfunctioned. I called Sears and asked about repair. They scheduled me three weeks out, the earliest available appointment time. The technician arrives and diagnosed the problem and told me he need to order 2 parts which should remedy the problem. I was to call them when the parts arrived to schedule an appointment to install that part. The parts took 3 more weeks to arrive. I called and was given an repair appointment time. The repair person arrived . The parts was installed and I was told that that should resolved the problem. Within 2 days the stove was back malfunctioning as though never fixed. I called Sears to tell them that the stove had the same problem as before the repair. They rescheduled a repair appointment for today between the hours of 8am to 12noon. It is now 1:36 PM and no one has arrived. I call repair center . They tell me” He got hung up and will be along some time. I am furious that Sears take my time for granted. I call the national complaint officee and was disconnected just as I was explaining my complaint. So I am so upset that I am now writing the complaint. What I was hoping to get was someone to assure me that the repair person would be hear soon. Or offer a solution. Everyone, seem unconcerned about my inconvenience. I would be hard pressed to every purchase a large item from Sears again because they are unreliable and do not hold up their end of the Agreement . They sold me a service repair warranty and do not do what they say they are going to do. What kind of company is this that does not stand behind their word. All they want to do is sell you a product that will break down then countless repair for the some problem. I will tell all of my family and friends about this experience. Sears is no longer a company to do purchases from.
New system installed and washer not working properly when your installers delivered them. Waited 8 days for delivery then said it would be 2 weeks before someone would come to see why it didn’t work properly. It never worked and u tried to report it within 4 hours of installation. I do not think this is exceptable
filed a complaint earlier about my LG washer that was delivered damaged no one got back to me someone called today and offered me $200 credit i told them i would check with my wife and they never called back i also mentioned that the dryer door opens the wrong way could someone please call me follow through and make this right i am very disappointed with this whole experience from sears.
Our refrigerator, Kenmore Elite, stopped working on March 24. A Sears tech came out on March 26 ordered a new part, and scheduled a new appointment for April 2. On April 1 we found out the part would not arrive in time for installation today and rescheduled for Thursday the 4th.
Today we found out the part hasn’t shipped and the parts section doesn’t know when it will. We upgraded? Our entire kitchen to Kenmore Elite appliances and have had issues with all of them. By the time this is fixed we will be without a refrigerator over two weeks. I think you owe us a new refrigerator.
In October 2012, I purchased a new dishwasher from Sears and paid Sears for delivery and installation.
During installation, the Sears installer damaged my new kitchen floor with two ragged gouges caused while pushing the dishwasher into the cabinet space.
I now find out that Sears will not be responsible for the damages. They want me to get the Sears Installer’s insurance company to pay for damages. They also suggested to use my homeowners insurance.
Hopefully my problems caused by Sears will help other consumers in the future on their decisions on buying new appliances.
We had to return a gas range after having it only one year under the lemon law. When we went to purchase another range we were finally referred to your Gilbert store because we were told by a Mr. Mark Maxwell this was the store to see high end ranges. Mr. Maxwell was our only pleasant experience, so helpful, knowledgeable and certainly an asset to Sears.
When we traveled to Gilbert the only range to see was the exact duplicate of the range we had trouble with for over 1 year, obviously we did not want to purchase it again. We finally decided to upgrade and purchase a range that was over $500.00 more than the credit from our first purchase. I had been sent a coupon for a refund of $100.00 for anyting over, I believe, a $1,000.00 purchase (I actually think we qualified since that money was simply applied from our first purcase). However, I was told we could not receive this credit, not sure why. I then inquired why we did not receive the $50.00 credit since we had just spent over $500.00 at this store. No answer was given and no credit as well.
I am sure you will be able to tell that we have spent quite a bit at Sears and do not appreciate the attitude of the saleswomen or the lack of assistance to aid in replacing this lemon! We lost time from work, we lost the range over the holidays and it was a problem we should not have incurred given our investment to avoid this very scenario.
Have feedback for Sears?
Thanks for your feedback!
Sorry. Please try again later!