Judith Lawrence
On April 13, 2023, I took two expensive garments (order # 3053755982 Jackie jumpsuit and order # 287790770 Gosia long dark Royal/46) to Saks at Bala Cynwood, PA. 5 hours to get there so I could have alterations on the items.
They only needed to be hemmed. I received the items back on April 26, 2023. I tried them on and they are both too long. I had the correct shoes on that I planned on wearing to the event. 00 for 2 garment hems and they are both incorrect.
The girl at the register and the alteration woman were very confused about what they were supposed to be doing. It was conspicuous. The checkout transaction took about 40 minutes. Unbelievable, I know.
Also, I specifically asked to have the excess fabric after the hemming to be returned to me. I reminded her the…