Macy's

I paid my account off mid-January 2026. I sent my via my banks bill pay service. Later in January I looked at my account and a late fee had been assessed with the message I am behind in my payment.

I called Macy's customer service (outsourced), not only was my call dropped, it was dropped repeatedly. With that not one of the customer service representatives understood the issue. This process has continued well into February. I continuously requested a contact person or department to correspond with.

Apparently this is not possible. I attempted to send some documentation from my bank to the email address I was given. It is a general email address, one has to hope it is looked at not to mention understood. **I add here that to make matters worse my bank outsources customer service also**

In Destiny Mall my husband went to the 1st store he could. He just wanted Ted a scooter because he can't walk too far without one. He talked to both emoyees. They were no help at all & very disrespectful to a Veteran.

He went to the next store & they were very helpful. I would always be helpful to anyone who needs help even if they were not customers. That's our moto at the Wateoo Outlet Mall. This happened 12/29/2025. It pays to have manners!!

Old debit card number was on the Macy’s app and they still charged my card which was declined because the card was terminated months ago. (My mistake) I receive a new charge to my account ( New Debit card ) for half the order.

Call customer services several times to see how this is possible and to get an update on my order because hey you did charge my new card same account. They tell me I don’t have an order and have to wait till the charges drop or contact my bank.

I was told that the only way I could be charged for something is if I give my information and I NEVER GAVE THEM MY NEW CARD NUMBER Customer service is absolutely impossible to deal with

I placed an order on June 19th, 2024 and was sent the incorrect order. So they were delivered June 23rd, to 10643 Osprey Dr, Charlotte, NC 28226 to Nancy Lawson. The shoes were not the correct shoes nor size. I then called Macys to inform them that the wrong order was received.

They then sent me a return label to send them back for a refund instead of refunding my account they sent a gift card to Nancy Lawson. And I called Macys to inquire about the the gift card that was showing on my account and was told that they had to have confirmation from Nancy Lawson when it isn’t her account.

I am so tired of Macys screwing up my orders. I feel that I should not have to go through all of this to get something credited back to my account. I need some type of verification showing that this has…

Hello,

I am writing to file a formal complaint regarding an appalling experience I had at the Macy's location in Pleasanton Stoneridge mall on 4/13/2024 - Sunday. The behavior of the store manager, Abdul, was exceptionally unprofessional and left me feeling humiliated and disrespected as a customer.

The issue arose when I brought in a shirt I had purchased approximately two years ago from Macy's. While I had discovered the store security tag was still attached some time ago, I had postponed addressing it as it was around the time of my wedding. It got my attention recently as we were renovating our closet space. Being a long-time Macy's customer, I expected a helpful resolution to this simple problem.

Unfortunately, Abdul immediately dismissed my situation with a rude and unhelpful…

My daughter got a gold chain for Christmas from her grandmother. The chain broke three times between the December and February. I went to Macy’s at the Palisades Mall in Nanuet and it was a day past 90 days they refused to exchange it for another necklace.

My daughter was planning on purchasing a necklace and adding money to the refund she would’ve gotten from the additional chain. The sales woman was lovely, but then she called for a manager. The manager came down and she was a young girl.

She was extremely rude, very blunt, and acted like we were keeping her from something else she didn’t walk over the counter. She talked to me from across the counter and did not make iContact. She said I could pay to have a repaired , and if I knew the chain was gonna be a problem, I should’ve…

I am at my wits end with Macys' handling of a replacement dinning table. My unfortunate journey goes back to 12/8/2022!!! I purchased a dinning room set with a full warranty from a great sales associate who was knowledgeable and professional!!.

She did indicate at the time of purchase that the merchandise could possibly take up to three months. Well it took until October of 2023 to FINALLY have the dinning set delivered to my home, upon inspection there was some there was some damage to table top, pictures were taken and Macy's was immediately contacted to report damaged dinning table.

The company that contracts Macy's furniture inspection's for damaged merchandise did promptly come and out to asses the damage to dinning table, The gentlemen said that the table in not repairable and…

in the boys dept. 00 macy money. The cashier never gave me a reward card or gift card . 00. The cashier advised me to use it from Dec 14 until Dec 24. I asked if I needed anything else. The answer was no.

I then tried to redeem online on Dec 22 and I was unable. I spoke to 4 customer service representatives and 1 gift card fraud agent. I haven't been to the store . Due to this I actually cancelled my online order.

I haven't heard anything since.

I received an online order from you. I ordered a rope chain and earrings. Two pairs of earrings. The chain was correct but instead of two pairs of earrings, I got very big thin hoops that were nothing near anything like my order.

It was like they were shoved into box to send to me and no one could care less. How do you mix up TWO pairs of earrings with ONE pair of big hoops? Total incompetence. Won't be ordering from you again.

Get the orders correct . Not fair that I have now to spend my time correcting YOUR mistakes.

I purchased an item never received it @ someone from foreign country Macy’s customer service told me it’s too late we not going to do refund…Really? It’s saying on trucking item didn’t received & go back to post office…! I asked for US line & tnx to Larry everything was solved!

We have to support our people in America…!

Also your line doesn’t work properly…several times I tried to contact to customer service & it’s disconnected…! Can’t upload images…!

Macys store at 183 Pavilions drive,Manchester,CT,06040 on11/05/2023 at 4:58pm EST to make some returns and also for purchase,sales Associate ‘Anica’ at Mens Customer service returns & exchange is very rude with her behaviour trying to threaten us this behaviour towards the customers are not accepted and she need to apologize about her behaviour in written and Macy’s corporate takes a serious action on her

The line to return is at least an order long. Outrageous

I think Macy’s should be ashamed of themselves for charging for a bag. I paid this Tim because I wasn’t aware that you charged for bags but never again,and thinking twice about shopping at your store.

I purchased 3 dresses for my nieces wedding for the beginning of October. I went to return 2 of the dresses the other day and was told I cannot because it’s past the 30 days. Not even a store credit.

I had the receipt and all tags were on. This is BS! I called customer service and was told the same thing. Well this customer will no longer be going to your store and my very large family will also stop shopping here.

I will also be taking to Facebook and X to let people know how you treat your good honest customers if this is not rectified. There are so many other places to shop that will gain my business as long as they treat their customers with respect

Its unacceptable when someone made a purchase from Macys and be treated poorly. All I asked was for the workers name again. Juan (the man that works in the Michael kors department watch section) was working. He stated "why do you want my name again" and kept walking away with an attitude.

It shouldn't be problem asking for someones name again but I bet if he knew I was hispanic or white it wouldn't be a problem.

Today I tried to return 3 items I ordered in April 2023 & received in May. I looked up the return policy & realized it has changed from over 100 days to 30 days. I thought I would still try & ask for an exception due to circumstances.

My husband passed away suddenly in April & I've been overwhelmed to say the least. I have an 11 yr. old boy. I would not normally share this info, but I think there should be room for exceptions in your new return policy.

I ordered 4 items & kept 1 of the items. The 3 items I'm trying to return were way too large (just looking at them) so I sealed the bag back up & stashed them in the closet. Then, my husband passed away.

" I have a Macy's card & used it in Salt Lake City to purchase some things in June 2023. I was so happy to finally get a Macy's card.…

I ordered a sofa bed and the chair. Sales check Number 49867655. The representative called me to schedule delivery and advertised a protection plan for &400+ It was not enough money on my Macys card and I was offered to increase the limit.

I agreed with the protection plan and accepted limit increase. The furniture delivery was scheduled on 9/15/23 and I received email confirmation. I also received several phone call daily for that my delivery has been scheduled 9/15/23 between 1:30p-3:30pm. 2 days before the delivery, somebody called and said " you need to increase your limit because it has been expired" I could simply pay with my other credit card if not enough money on my Macys.

But nobody asked me for that. The delivery didn't show up on 15th. When I called Macys, I was advised it's…

I have been trying for a couple of weeks now to get a return shipping label so I can get a refund for an order on a belt. I wanted to exchange for a wider belt of the same style but no one has helped. Bruce Bryant

I had a package that was misdelivered - Contacted Macy's subpar 3rd World Country Customer Service. After speaking to multiple people over a period of weeks, I was : 1. Called a liar 2. Was offered to be transferred to credit so I could just close my account (I'm a platinum card holder) 3.

Told I signed for the package yet they were unable to located my signature. This has been going on since August 7th. 57 order that I never received and will never shop at Macy's again. If enough people experience this issue you will be out of business quicker than you are already going down.

Congratulations on losing another customer.

Double Fraud at Macy's in Merritt Island, Florida. Fraudulent charges against my Macy's credit card account 6035 3401 8462 5289.

I bought a new bed on July 1, 2023 from a woman named Geneva at Macy's in Merritt Island, FL. I decided to buy the bed because she told me that if I bought that day and simultaneously opened a new Macy's card I would get $400 off the purchase price.

The new bed was on sale for $953.12. I was allowed to use a $100 credit for the new credit card bringing the price down to $853.12. My receipt (attached) indicated that the balance due was indeed $853.12. That matched the price that Bob quoted to me.

I then paid off the $853.12 and waited for my next statement. When it arrived I expected to see a Zero balance due.. But instead, the new balance was $301.50! After…

I placed an online order on Aug 26th I ordered 15 items and 12 of those items were sent packaged together. The other pieces were delivered separate. The 12 pieces were suppose to be delivered by OnTrac. This package was never delivered.

I called customer that day to let them know that I didn't receive the merchandise and was told to call back the next day if I didn't receive it. I even sent a message to Ontrac as well. This has been going on for a couple of weeks and the only response I'm getting back from customer service representative is UNFORTUNATELY they can't give me a credit or replacement. 00 order# 2747975909.

I have been a loyal customer and card holder since 2012. I can't believe that Macy's would treat their customer like this. I informed CS that I was hone the entire day so…

I WOULD TO GIVE NO STARS. AWFUL SERVICE.

I was in Cherry Hill NJ Macy’s today. 00 worth of merchandise out of the store or carry it in my hands. This is absolutely ridiculous. For the prices customers are charged for your merchandise bags should certainly be included.

At the register I had to resist the urge to cancel the entire order. In writing this review I have decided to return everything. Customer service is everything. The person who waited on me was very nonchalant about my complaint as well. DO BETTER!!!

I hate their customer service dept. I have been card holder for 30 years and everything I make a payment over the phone, I get billed again. I am sick and tired of speaking to Indiabs or Pakistanis that read from a script and don't know theur jobs.

Got some rude Indian woman on the phone who asked me a dozen verification questions when all I wanted to ask why I was being doubled billed. She kept raising her voice and refused to transfer me to a supervisor.

Why don't they hire American workers who speak and u derstand English?? I worked for this loser company for 5 years and left because the whole company is mismanaged. Jeff Gennette needs to be thrown out his ear. Now their intetedt rate is 32%.

I am paying my card off and then tearing it up. I can't wait for this terrible company to go…

Ordered bed frame 3 weeks ago. I got my 2000 dollar mattress delivered without bed frame. After 6 phone calls to management I still do not have my bed frame. I need to speak to someone immediately.

So today, Tuesday, Aug22, I called customer service again and spoke to 2 people and neither one tried to make this issue right... I have attached the piece of the chat info that I was able to take a picture of before the window closed....

Please get back to me either by email or feel free to call me at 509 869-9796. Thank You for your help... Florence

I have bought a 14k gold necklace about 2 weeks ago and clasped is already broken, i worn the necklace once or twice when i brought it back to your Macy’s store in UTC mall, The managers didn’t treat me nicely on my complaint about the necklace, she offered me to repair but i have to pay for it and it will take about 3 to 6 weeks , on my understanding if the necklace has been bought not even two weeks it should be returned or replaced, I’ve been your customer for quite long time now and

I don’t appreciate how I’ve been treated in your store.

Macy’s located in Security Boulevard in Baltimore Maryland is practicing removing paper from all the shoes that are brand new. I do not understand the need for this I often find that shoes from Macy’s appear to have been worn .

I have also witnessed Macy’s selling used dirty shoes for regular or sale cost and you can easily tell that someone wore them and return them. The quality and assurance that Macy has a good product is increasingly declining. This is misleading to people who work hard for their money to buy a shoe that someone else had on war and returns.

There is no understandable reason for removing paper from a shoebox that is a part of the packaging of a new shoe. Please explain why this continues to go on. It is very distasteful and unprofessional thank USG. I do not have an…

My name is Dorothy M. Shane, account number 6035 3412 2714 2043. I have been a platinum customer for many years. My complaint is concerning a diamond ring purchased in March 2022. The ring was sold as a single cluster ring.

I never wore the ring before I got it sized in Dec. 2022. This is when I found it was a disconnect to the ring. The ring can be worn as a charm necklace also. I went back to Macy's OakCourt Mall Memphis, TN.

jewelry departnent 3 times to let Manager Kathy know this was a come apart ring, and she was not there to resolve this issue. I spoke with 2 associates, Kaylenn and Carol. They were suppose to relay the message to the Manager Kathy.

Kathy did not respond to any messages. The ring was worn on July 6, 2023. When I looked down, the whole top cluster of the ring was…

I was told the shoes I bought,which were full price at the time,if they went on sale within 30 days and I had my receipt that I would be credited for the amount that was the sale price. I went in 2 weeks later they said no.

You need to physically bring Back your shoes,then re buy them at the sale price. I said the salesman I bought them told me what I just told you. They were rude,didn't care what I had to say. Didn't credit me back.

Worst service ever, extremely smart! Took my comment personal! Because I stated I didn’t lose my package so why should I have to wait, for an investigation. I have been lied to and misinformed several times but let me assure you I am getting the best service as a platinum member.

If this is your best, I would hate to see the worst.

I did a purchase and I never received my free gift this is the second time it happens

Your chat absolutely sucks. AI isn't working for you. Kept telling it the problem and it was coming back with different answers. Called and customer service told me that even though my order hasn't shipped yet it's beyond the 30 minute time limit from when I placed the order so I cannot change or cancel it.

My order is now going to another state to a wrong address that you put in becuase it was in my account from when I sent a gift a few months ago. What kind of bullshit is this?? I am never ordering online again from you

I WAS DENIED TO USE THE DRESSING ROOM ON THE 8TH FLOOR OF THE SAN FRANCISCO MACYS BECAUSE I WAS TRYING ON WOMANS DRESSES. I AM A GAY LATINO MAN WHO WEARS WOMANS CLOTHING AND I HAVE PURCHASED MANY WOMANS ITEMS AT THIS MACYS.

THE MAN WHO WORKS ON THE EIGHTH FLOOR, I BELIEVE HIS NAME IS JOHN, HAS BEEN GIVING ME TROUBLE . HE HAS REFUSED TO GIVE ME SERVICE ON 3 SEPARATE OCCASSIONS. I HAVE HAD TO TAKE MY ITEMS TO A DIFFERENT FLOOR IN ORDER TO PURCHASE THEM.

HE HAS SAID THAT BECAUSE I AM A MAN I CAN NOT TRY ON THE DRESSES I PICKED OUT. HE SAID THAT I WAS ONLY TRYING THEM ON BECAUSE I AM TRYING TO STEAL THEM. I HAVE NEVER STOLEN ANYTHING FROM THERE AND I HAVE ALL MY RECEIPTS FROM THIS PAST YEAR SHOWING THAT I PURCHASE WOMANS CLOTHING AND OTHER ITEMS.

I HAVE BEEN DISCRIMINATED AGAINST AND HAVE…

IVE BEEN TRYING TO GET A REFUND ON A 657.00 BROKEN RECLINER FROM MACYS FOR 3 WEEKS NOW! ITS BEEN A NIGHTMARE AND I STILL DO NOT HAVE MY REFUND! HOW HAS THIS COMPANY BEEN IN BUSINESS FOR OVER 100 YEARS WITH THEIR HORRIBLE CUSTOMER SERVICE?!?!?!?

Hi my name is Justin Devine and I was racially profiled in your store by your security. I’ve been going to the store for years and we will be in customer in a minority at that so I will your store to purchase some clothing in while I am folding my clothing.

I feel somebody watching me on cell phone so I pay no mind until I saw the man talking to somebody over the phone describing my clothing, so I walked up to him and I told him that I feel comfortable that he is following me and I told him that I feel discriminated against because at that moment I looked around to see if there was any value of my color in the store in there wasn’t so

I told the security guard just feel like he’s racially profiled me and I need to talk to his supervisor he then told me that he’s only doing his job so I…

I CALLED 7 times hoping to get someone who speaks any good English and OMG I GIVE UP. I AM DONE SHOPPING AT MACYS. I WILL NEVER BUY FROM THEM AGAIN AND I SPENT SO MUCH THERE

Sent me the wrong size on 2 shirts, twice. Did not credit once all shirts in the wrong size returned. I have spent over 3 hours on the phone with their thick-accented foreign employees trying to get a credit. Two have outright LIED to me telling me they would credit in full and close the account.

I have been fighting this for 7 months. Wrote 3 letters to Citibank without response. Balance partially adjusted to less than twenty bucks, but then they added 2 months' late fees and interest. And lastly, put it on my (over 800) credit score that I had a delinquent account with a balance due of over ninety dollars.

It's all a big, fat lie! If I could bill them for my time I'd be two hundred dollars richer, at least. I will NEVER do business with them again.

I ordered a couch March 14th with an estimated 6-8 weeks of arrival. I have just moved halfway across the country and anticipated it to be there 2 months after my move in. It has been almost 4 months now since my purchase and nobody at Macys has been able to provide me with a date of when it will be available.

I was notified it was ready for delivery so I set it up and told it would be delivered June 30th. I waited around ALL DAY for this delivery. I took off a whole day of work and was at the mercy of the delivery Driver.

I was told it would arrive 9am-11am , projected 9:30am arrival. I called and nobody could give me any answers as to where the driver or my couch was. I was then told the driver is running late and will arrive at noon.

Noon came and went and still nobody called or was…

I purchased a dress from Macy's on May 3rd, that dress was defective so I returned it and ordered the exact same dress a size larger again on the day that I received the 1st dress. That dress was received with the exact same issue.

Well both were purchased using my klarna account. They received the 1st dress back on May 10th, processed the return on May 16th and the refund still has not been issued back to my klarna account and today is June 15th.

The second dress they were suppose to issue me a discount because I told them I would just keep that one, well needless to say I have not received the discount on that dress either.

Earlier today I filed a complaint about a bait n switch incident. 31 for order number 2711169654 23 Pc Fragrance Sampler Set For Him & Womens Ieena Satin Wrap MIDI Dress. 18 WHICH I NEVER AGREED TOO! 18 were charged. 31 I agreed too!

After 2 hours of back and forth unable to cancel because I exceeded the 30 minutes even though Macys are the ones who had me on hold for that length of time. 31 I agreed too. You have it on tape around 9:00 am customer service rep. Nick.

The original order number has magically disappeared!

Placed an order 27111696544 for Faux Wrap Dress & 23 pc. 31 around 9:00 am. 18. 31 I agreed too! I immediately tried contacting Macy’s after being on hold for over 20 minutes by the time I explained everything it went over the 30 minute window now unable to cancel! 31 I was quoted!

No need to explain what was said since Princess read it back to me. Nick and my conversation should be taped at around 9:00 am. You are able to read & listen to it yourself. 31!

I ordered a men’s white Ralph Lauren polo shirt along with socks, and the shirt was delivered very very dirty with dirt ring around the collar. I was very surprised and disappointed in Macys.

I was at Macys men valley fair in San Jose the women’s bathroom was awful and very dirty and there was only one stale you can use! The sinks were dirty and they stink when you would walk in!! Very awful experience I had to go through!!!

Don’t they clean the bathrooms every hour or at least check them!!! Very awful and dirty!!! Very upset!!! It was the first floor restrooms!!!!

For the first time, I had a horrible experience at Macy's downtown commons (DOCO), Sacramento. On May 30, 2023, about 4:30pm, Macy's watch repair person was unable to reattach the back of my Tissot chronograph watch after replacing the battery (a routine task); she asked me to return the next day when her boss would be there.

The following day the boss stated the back was reattached but the watch seal was damaged (this never happened before), would need to be sent out for repair, and would be ready after four weeks. I then examined my watch and noticed that the sub dials were not working properly (my watch worked perfectly prior to this, just needed a fresh battery). The boss repeatedly attempted to convince me that the sub dials worked correctly, but I told him "This is my watch, I've…

While at the Sunrise Mall Macy's off of Sunrise Blvd. And Greenback Ln. In citrus heights California, a woman by the name of Latouya made a disrespectful and bigoted comment towards me at the time of check out because I had realized at that point I accidentally left my wallet on my night stand.

When I told the employees that I apologized for the inconvenience, Latouyah made a remark saying Of course, under her breath. Wanting to make sure I heard her correct I asked what she had said and she repeated it, to which I asked what that was supposed to mean and if she was stereotyping me based off of my appearance, to which I got the reply of "mmhm get out of my store" upon leaving I asked for her name so

I knew who to make the complaint about she ignored me and continued to talk over me and…

I haven't been inside Macy's in Kennesaw GA in a long time. I went to Macy's in Kennesaw Georgia, Monday May 22, 2023. I was trying to use a Credit I had for an online purchase. I went around 2:15 pm.

I was in the store for 1 hour. I found something and went to the register. I found a shirt. When I returned to the register, she didn't know where it was or what happened to it. It wasn't hanging up.

23, snd and I think she took it for herself. Then she brought something to me she knew I didn't pick. My friend and I decided to leave. Whatever I had at the register, should have not disappeared. I don't trust the Macy's st Kennesaw Georgia anymore, and I won't return this location.

I feel I was taken advantage of. Someone kept the item and didn't want me to get something that cheap. Your…

Called “Customer Service”. Verified all kinds of information with a young woman who did not speak English well. She then kept asking me for my mother’s entire ssn. I DO NOT and WILL NOT EVER give out my mother’s entire ssn to a stranger over the phone, and your company should NEVER ask for that. I am happy to verify the last 4 or the first 3 of the number, but never the entire number. She kept putting me on hold when I asked for a supervisor but would never put one on the phone for me to speak with. I would like a call back ASAP from someone who speaks English to get to the bottom of this matter.

Lorraine Best [email protected] 217 725-2753

My order was out for delivery yesterday May 19, 2023. It was sent back to sender. I put my street address along with my post office address in case there were any issues. I checked with my local post office this morning and it wasn't there.

The last option was to call Macy's customer service where I was told when the item was received by the warehouse I would be refunded. Then I'll have to reorder the item and I'll receive premium shipping to receive the order which is great but I am very dissatisfied.

First of all why was it sent back to Macy's when I had 2 addresses on it. Every other time I've ordered from Macy's the order was left on my front stoop or at the post office.

Second of all I'm going to have to reorder the item again. And last I ordered this for something I had going on…

My order was canceled and I called to see why and get it fixed. I didn't expect the rude attitude I got from the customer service employee. I've never had a problem calling in before, obviously this employee needs to go back to the beginning and get trained all over again or fired.

I didn't get her name but for sure I'll never shop at macys again. Macys card ✂️.