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Walmart

1.0
3,482 complaints

Address

702 Sw 8th Street, Bentonville, AR, 72716

Walmart customers report persistent delivery failures with missing or wrong items, leading to account deactivations and refund difficulties. Customer service is frequently described as unhelpful, rude, or unresponsive, leaving customers frustrated with long wait times and unresolved issues. Many loyal, long-term customers express intention to stop shopping at Walmart due to these recurring problems.

Generated 2 days ago

Common Issues

38% (1,323)
deliverynever receivedwrong address
22% (766)
deactivated accountblocked accountcan't login
24% (836)
refundcustomer servicerude
16% (557)
cashieremployeemanager

Complaints

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Gary Turner

Apr 29, 2023
0

) at Walmart. They are constantly out of stock, causing me to miss 2,3 sometimes 4 days, which causes me much discomfort and stress. They never offer to check other stores which might have it in stock. ) These tablets are part of my prescription I picked up on April 25!

So they had to order more, they've had 4 weekdays to do this, and STILL haven't gotten them in. If Walmart is going to be in the pharmacy business, they should learn how to do it right. Nobody's perfect, but I'm 1 person; if this happens this often to me, how many other people are getting this kind of mediocre treatment?

People need their medication, and Walmart is dropping the ball big time.

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john rojas

Apr 25, 2023
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I would like to give my experience NO STAR bc of horrible customer service at store #02215 receipt time 1213pm. I went to the deli and a older white man walk by and a black/hispanic lady never acknowledge me either.

I rang the deli bell but nobody came out so I left (again no one helped me or even acknowledged me). After I did my shopping I went back to the deli and again the same black/hispanic lady was there and again to acknowledgement.

I ring the deli bell again several times and no one came out to help me. I saw some people in produce and ask them is there anyone in deli and they said yes and pointed to the lady but I said no one is saying anything from the deli so I just left and went to Meijer for the deli meat.

When I got home I called that specific walmart to talk to management…

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Flora A DuBose

Apr 24, 2023
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My daughter took her car in for an oil change at Walmart here in Camden South Carolina. The auto service department did not change her oil correctly causing the oil to leak and spill over the engine of the car. We had to have the car towed to a mechanic, and was told her car needs a engine due to the oil spill

. Between the both of us. We have been holding on the Corporate phone line for 5 hours. I will be seeking legal action.

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Ralph Barker

Apr 23, 2023
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I bought a birthday gift for my daughter a Asus Chromebook. I bought it in Everett Washington on Highway 99. The store was closing permanently. She opened it up for her birthday and it did not work at all. Not even light up.

I called another location to return it, and they said they couldn’t help me that it Hass to be returned at the store it was purchased from, how am I to do that? Walmart needs to honor returns. I have the receipt, but it seems no one wants to help.

I find a disappointing, especially on my daughters birthday for this to happen and have her be upset and crying. This is not fair to her. Please get back to me in a very timely manner, so this can get resolved.

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Erin Bingham

Apr 22, 2023
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My 12 packs have all had 1 or 2 flat sodas in them. I bought 4 and each one had at least 1 flat can of soda

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Ekash Kumar

Apr 19, 2023
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Hello I recieved the parcel tempered snd nothing was inside when i lodged the complaint for reshipment or refund they refuse to cater the same. This is against the basic right. They were supposed to deliver the product to customer

Order number is 200010877895283

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Paula Wolfe

Apr 18, 2023
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After seeing my car in the same location for right over an hour, I went to the service desk. She told me they had an issue and only one tire worker. My text message lied because my car wasn't in a bay, it was where he told me to park.

I came to get all four tires rotated and my driver front tire repaired. Told him it was low and last time they said nothing wrong.

Also told him I cannot wait until they get new lifts because I have been waiting months and I need them rotated because they never have been rotated and I was not going to be told that they are too bad to be rotated like they did my Pontiac. So when checking out, I inquired about my repair and he didn't do it but it was at 22 psi.

So if he didn't hear me, why didn't he check since I have road hazard or why didn't he say…

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Emma Holmes

Apr 17, 2023
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My order was delivered to the wrong address. I had went in the app and clicked help set for the customer service to call me once they called I sat on hold for 45 minutes then a women preceded to tell me it was the right address I then

told her to google the address and she will see that’s not my house I have enclosed pictures in this email. She then gets back on phone and says that I can not get a refund or reissue my order as due to your policy I had previous returns before which this is my first account and I have not had any refunds at all.

She says I need to contact my ebt provider I stated what could they do when the driver Walmart assigned messed the order up she said that’s not her problem and hung up on me. So now my kids have no food and no money back to get them food.

As the…

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Angela D Fontenette

Apr 15, 2023
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I understand now why soon their will be no more humans in customer service my first visit to Walmart east lake was amazing and employee with above beyond to help I and my daughter but Thursday I my daughter and granddaughter I ask one employee where was the google cards located he just said they should be at the register which I told him they was not so

he said go to electronics I get the the employee trys to tell me their up front again I tell him their not so he said their on one of these idles somewhere wow what happened to customer service showing you at least what you looking for I am 64 I work target stores the rack never have I done that no your store and where product is at least if you don't want to really help its said and no they where not young both at least in their 30 or 40…

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Gerald Jones

Apr 15, 2023
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I was at the pharmacy in Walmart in Bowling Green Missouri to pick a prescription refill and got someone in training. The young lady was having a hard time spelling Gerald and when I corrected her I was informed that most spelled it with a”j” and I stated 90%spelled it with. G.

Then the pharmacist name Stacy got into the conversation. I spelled my name one letter at a time and for the 6th time my date of birth. Then Stacy proceeded to jump mown my throat about this and even got out her chair to harass me.

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Tari Nelson

Apr 13, 2023
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I have continued to be a Walmart customer through empty shelves and no cashiers, but my latest experience with an online order and return is the last straw. To begin with, ordering the item was difficult. I couldn't remember my password and couldn't get a code texted to me due to incorrect information in profile.

Called customer service and was told I couldn't change information in profile so must remember password (this makes no sense, people change addresses and phone numbers all the time).

Finally given a code verbally. After receiving items I decided to return them. Started a return online and chose the return by mail option. When label printed it was a FedEx Ground label. As I live 65 miles from nearest FedEx pick up station this was not convenient.

Called customer service, was…

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TASHMEET

Apr 13, 2023
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Hi Walmart customer service i want this writing to reach to your general manager as I was at Walmart yesterday and i faced racism , bullying and misbehaved by your customer service rep. named MARLEENE at 9251 Alder bridge Way, Richmond, BC V6X 0N1 Location .

88 and i have talk to the associate upstairs there he said its a mistake and the cashier will do price match for me. than i went to the cashier and when she scanned it went only $9 and right away i bought 2 more as it was this low price came home opened two of them they didn't fit my bed so

i was sad that i opened and didn't fit the one i didn't open i bring it to Walmart yesterday april 13 Wednesday for an exchange "if i could be mean i could have bring the other one packaging again too but i was like let me only bring one as i have…

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Charles B Price

Apr 13, 2023
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Yeah I'm caught up right now about the Walmart on 33rd 01 Tower Road Aurora Colorado you have a loss whatever he is in there he's telling people certain people they can't shop in there no more that in a couple weeks he's going to turn into a we have to have a membership and it's 500 dollars a year for membership and if you don't leave because cops on you you need to do something with this jerk off he's lost prevention he says he used to be a ex cop my nephew ran him he was never a cop he was arrested for personally cop you need to do something with this idiot now before you guys get sued

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David Lanclos

Apr 12, 2023
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Been trying to buy item number: 67421, home essentials expresso mugs, and all I see when I go in the store is 2 broken pieces in the box and the store is not restocking the shelves. I been trying for a month and none...I asked a worker and she did not know.....so, the question I am asking, when will this store restock it? I tried to email and ask about it and I was told to try another email and when I tried to email, my email was returned ....So, I am not getting no answer from no one..

Hope I can get a response from CORPORATE.

thanks dave

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Kamisha Martins

Apr 11, 2023
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Placed an online grocery order, pickup time was between 4-5pm. Received a text at 3:45pm saying my order is ready for pick-up. I got to the store at 3:50pm….. called the store to let them know I was here NO ANSWER.

Called 8 times and still no answer. It’s is now 4:54 and I STILL DONT HAVE MY GROCERIES!!!!!! And they still aren’t answering the phone! com 3 times and I was not helped AT ALL! Just put on hold and hung up on!!!!!

EXTREMELY poor customer service and EXTREMELY disappointed with this company and experience

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Peter graves

Apr 9, 2023
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I placed my order online for o2 sensor extention was told it was usa shipped. I never got them. I was shown in tracking it was shipped from ny. I found out it was sent from hong kong. Usa ship wass a lie.

It was in new york las week. To be delivered no later than 4/6 to my address in mass. Did not get it. I checked again it was in midland texas. where is my part? You had no problem taking my $$ it is showing in midland texas 2200 miles away from where it was. I called your.

Customer serrvice in the f’in phillipines. They were rude and useless. WHY ? I still have no answer. WHY???? I want my money now. Not 10 days. This screw up has lost me a service customer and i had to refund him 1200$ for incompleted service. Where is my part? Where is my money. Thisbis inexcusable.

Please answer…

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James Crump

Apr 9, 2023
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I've been placed on a "return violation" status. This was done with no fault of my own. I had an account with United healthcare for OTC products from Walmart. United healthcare had a subcontractor that delivered the product. They delivered the product I ordered to the wrong address many times.

I reported this to United healthcare and they got Walmart involved. Long story short, this caused my account to be flagged for "return violation". I'm a disabled 63 yr old and need this service. Can you please help with this matter?

I've tried many times to straighten this out but nobody at customer service will help. Thanks for your time. James Crump

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james salerno

Apr 8, 2023
0

THANK YOU AND BOTH OF THEM ALSO SINCERELY YOURS JAMES SALERNO I WANTED TO GIVE YOU FEEDBACK BEFORE YOU ASKED I AM IMPRESSED BY THEIR HELP

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Cody Putman

Apr 8, 2023
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False advertisement of a service that they offer and a promotion they had advertised in store rude associate who used vulgar language towards a customer also from three people in management positions

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Janice Solski

Apr 7, 2023
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The worst customer service I have ever experienced with Walmart as this customer service I received is not honest as well.

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Shala Campbell

Apr 6, 2023
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I had put an order in and they cancelled it. They said it seemed like a fraudulent order. I did the same order 4 times and they did the same thing. 00 I'm not sure the change. All I want is my order.

I can't make it to Walmarts to shop and this isy only way. Just give me my stuff since I paid for it.

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Zofia strapoc

Apr 4, 2023
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Way you African American employ is so mean and nasty ,every time I’m there same store , , same story ,the no like any body else ,I’m alwys got problem. ,way I’m white and skinny ,that is the hate come from ,over aggressive with answer ,the yell to much on custumers shame on wall mart ther people

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Cynthia Ann Harper

Apr 3, 2023
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Ordered groceries on line for pickup. Received email confirming groceries were ready. Arrived at Glen Carbon, IL Walmart, called with my name and bay number. Proceeded to wait 30 minutes, as I watched somewhere between 12 - and 15 other customers pull in, get their groceries delivered to their car, and leave.

Called the check in number a second time. Waited another 15 minutes, no groceries. Called again and was told to leave a voice mail. Instead, I went in the store and talked to 5 different people. #1 said I wasn't getting my groceries because there was alcohol in the order, and they only had one person over 21 working and they were busy, so my order wasn't brought out!

) After an hour wait, I asked how to cancel it. Bri/Brie said I would have to go to customer service. #3 I did. That…

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Sal Franzi

Apr 1, 2023
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Hello I am a disabled veteran and I need the mobile electric cart to shop most of the time I go to the store and then there never charged. I complained to the manager about this issue, there are many disabled veterans and senior citizens that need these and when I went last time again it was the same issue.

The store number is 4365 in Orlando, Florida I was lucky enough for a gentleman had one he went to his car, and his wife returned it to me. I think this issue should be looked at, I was shopping for approximately one hour when I went out to see if they were charged none was charged again I complained to the manager this is not the first time this has happened I think the employees should keep an eye on these things I would appreciate if you would look into this matter. Thank you

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Francis E.Backlund

Mar 31, 2023
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After 24 hours i will be at Police Departnent and FBI office here in Tyler Texas. com

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Patrick Scott

Mar 30, 2023
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I had an order delivered today using my Walmart Plus membership, when the driver arrived to my house to make the delivery, he drove thru my front yard on the grass. We clearly have a driveway in which vehicle are to drive on, not my lawn.

There deep tire tracks in my yard where he drove and in the ground I have a septic tank which can not withstand the weight of a car driving on. I am attaching a video of this incident so you can clearly see this man drove across my lawn and did not use the driveway until he was leaving after making the delivery.

I am extremally angry about this situation and want some kind of resolution.

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Summer

Mar 29, 2023
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63. These were 4 large boxes of shelves which were supposed to be delivered to a business address. The boxes were never received or delivered. We had contacted Walmart repeatedly that we did not receive the package and their customer service rep apologized and refunded us our money after protracted effort on our part.

Walmart today retaliated and closed my account is accusing me falsely of violating the terms of their account by not returning the package, which I never received I the first place. This delivery address is a business address where we have security cameras and we are well documented that we never received the package.

For Walmart to accuse us of not returning the package which we never received means they are accusing us of theft. We will file a lawsuit for defamation and…

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Cathy Cotton

Mar 29, 2023
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The nightmare is a chest freezer... Started with a gift for my Mama. Turned into wrong house delivery. then A recharge. When I told them that freezer got to zmama. so they recharged me and took from my account. I've worked everyday possible to do what they ask.

Pickup date comes and goes.

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Ms.Beauty Gaston

Mar 29, 2023
0

I returned some merchandise that I purchased online from Walmart. My refund was approved on the 13th of March. I called and told them that they couldn’t refund my money on the card that I used to purchase the items because my bank cancelled my card and issued me a new one.

I gave them the new card number but they have yet to refund my money. What is ironic is that my card was cancelled because a Walmart employee hacked my card. Someone in Bentonville, Arkansas. Every day I have been dealing with this problem.

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toney Davis

Mar 27, 2023
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For 10 straight months I've been using your delivery service cause I am handicap person your Harrisburg on Grayson road in Pennsylvania has failed to live up to your policy they continue to get my order wrong or not only that they bring half my order and then when I call to speak to your customer service they are very ignorant and they do not choose to talk to me or they put me on hold and leave me there I find it to be unprofessional yet I spent over hundreds of dollars at Walmart per week to get groceries and

other items I don't feel that they're they're made in the standards and my last order was March 25th they picked the order brought half the order but yet I'll be charged for the full Bill until I complain I find this to be very honest unprofessional and unacceptable

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Janice Whitman

Mar 27, 2023
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March 27, 2023 I've been an associate since July 11, 2016 The people who worked for walmart + @ walmart store 0684 signed me up as a customer instead of an associate in 2021! 00 Dec. 15, 2021 i called probably a dozen times & the past 2 times I was told that it couldn't be processed as a refund but it was being put back in my account & I had to wait 5-7 business days to get my money back!

Now over 2 week plus this woman named Shannen tells me I can't get a refund despite what all the other people have told me! Like I told them this is an unauthorized, un ethical charge as I never gave them permission to take any money out of my account & I never would have signed up for it had it not been free to me as an associate!

I only found out they had been taking it out of my…

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Marilyn Crespo

Mar 26, 2023
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Why!!! Is my question... Would you eat this! Walmart in Hamburg pa

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Paul garnica

Mar 24, 2023
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Yeah this guy keeps following me around there's no reason not a reason things that help you worker but for sure I'll make sure that this gets to you to the corporate office right now so I appreciate your help for anything you may be able to do cuz this is very very bad service and very very poor customer service if you following somebody around the store is very very uncomfortable

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Manuel Menchaca

Mar 23, 2023
0

I'm highly disappointed with the quality of Walmart debit cards.. a complete fraud, and breech of security. Non-American customer service unwilling to provide legitimate assistance, but rather providing misinformation. I won't never purchase another Walmart debit card, or accept one through the mail. I'm highly disappointed.

Where there's scum, it always tends to be a slipup.

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Blanca uribe

Mar 22, 2023
0

Customer service has been down for 2 months some people go get money order ther put paper that is down people rude not enought people need help customer service as soon as possible always same thing computers down bad service

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Shaniqua Dunne

Mar 21, 2023
0

My account was closed because the customer service that came on the phone was already rude and I was upset because I'd been on the phone with Walmart for 3 hours going back and forth from person to person trying to locate one of my packages. The customer service abused her power and closed my account for no reason now over $700 will not be refunded to me and my account will not be reopened because it says that I went against their rules when you USPS delivered my package and

did not leave a ticket on my door where I can locate my package

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Olubukola fadiya

Mar 18, 2023
0

I ordered a tv got a message it was delivered, l looked out and saw nothing. Called customer service and all they did was hand me phone number for a freighting company I did not contract and said it is not their business to ensure I got tha product I ordered from them. From this point on the loss of almost $600 is all mine

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Gena Granstrom

Mar 17, 2023
0

We have been trying to reach the Walmart in Redding California for 2 days and not one single person or department will answer the phone. We called another walmart in Anderson California and immediately got front desk they said that store never answers their phones.

We called the pharmacy and they said they never pick up calls. We had a problem with our vehicle on our way to pick up a grocery online order and tried to reach the grocery pick up to let them know we needed to have our son pick up but can't reach anyone not even the manager.

We have gone to this store for years and it is not being run very well.

Also anelderly lady fell on her face coming into the store and it took 15 minutes until they helped her the associates wouldn't help her until manager got there. 15 minutes!!!…

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william john Schmid

Mar 17, 2023
0

Walmart changed their pharmacy hours but didn't update their online page. I live 40 minutes away from the Savannah, TN. Walmart. The store manager refused to talk with me and the assist. store manager Karen was rude, incompetent and out right lied to me.

she claimed the hours were changed 6 months ago when right on the pharmacy door clearly states March 11th ,( today is the 16th of March). Then she proceeded to state that walmart doesn't have anything to do with the pharmacy.

Then she yelled at me "I'm trying to help you" then walked away. I called walmart Customer service. when I was talking to them Karen came back pointing at her phone. " I responded with I showed you Walmarts site and it says 8am.

Google map has nothing to do with Walmart. an I pointed out that I had corporate on the…

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Sidney embry

Mar 17, 2023
0

Why does the employees have to tie up the handicap parking spots for a long period of time customers who need a parking can’t find cause they tie them up for hours at a time

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Hannah patel

Mar 16, 2023
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00 it rang up wrong i notified the work they came over voided it off took them and would let me purchase them. No one explained anything. You can't just make clearance and then not sell it. Im very upset with Walmart in westrome (rome ga) they were very rude!!! I have pictures!!!

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connie kubitza

Mar 16, 2023
0

I ordered 4 tires and they came in promptly,however the store I sent them to for installing had two tires changing devices that were both broken,i could have picked them up and go to another store,but I choose to wait because my old ties were still decent. It was quite the ordeal…

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Teresa Cherry

Mar 15, 2023
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but I didn't receive it. i would greatly appreciate it Thank you Teresa Cherry 3/14/2023

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Joan Hamilton

Mar 13, 2023
0

I used my United Health Food benefit card. I thought there was free delivery for this. Thanks

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Judy Jones

Mar 13, 2023
0

I have had 4 or 5 delivery orders delayed in the last few months with no satisfaction from the Macedon Walmart. Where ever am still waiting for they get the drivers from is not reliable. The driver signs up to deliver the order and then turns around and cancels or do not show up. This is totally unacceptable. I am still waiting for my current order that I placed Saturday(3/11/2023) for delivery between 10-11AM Sunday morning(3/12/2023). I have chatted online with customer service agents 3 times. The one I chatted with an hour ago, Christian, was the best. I also contacted the store this morning regarding this order. Christian indicated that I was not the only customer complaining today about the Macedon Walmart.

We pay to have this service and should be treated much better. If I had a…

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Marilyn Allego

Mar 12, 2023
0

You guys needs to fix your pricing false advertising

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Meraly Murillo

Mar 12, 2023
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Amazed by how walmart stores can't keep up with demand and the cleaning of the stores. Big lines and empty shelves.

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Jimmy White

Mar 11, 2023
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around 9:30 AM. My wife had ask me to get her a canister of mousse. Well I know what its for and that it would probably be in the shampoo and hair products aisle. So I proceed to that aisle.

When I entered the aisle there was a WM employee stocking in the aisle. I started looking for the mousse up and down the aisle, mind you this employee saw me and didn’t say can I help or am I in your way.

Nothing, so I told her I was looking for something called mousse. That’s when I got the glare, I immediately felt that I had offended and disturbed her. She then ask me in a rather sarcastic tone “what brand”. I told her I didn’t know any brands that I didn’t use it.

It was for my wife. Again in a sarcastic tone she said there are several different brands. I think she realized at this point I was…

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Jonathan Sprague

Mar 10, 2023
0

As a Walmart employee, I try to shop at walmart to support the company.

However, I will no longer shop at the Manhattan KS Walmart. I have been there several times and I have never been approached by an associate within the ten foot, no "Hello, how may I help you or anything". In fact I approached an associate, she saw me coming and went the other way.

As I was leaving, I approached the door greater in order to show her my receipt. I waved, said hello, and she said "No thank you". I said "excuse me". She said "I don't need to see your receipt and im not here to socialize"!

Pretty rude, does that matter? Maybe I was going to ask about the price of a TV or something. It matters not, she was rude and I was a customer, not an employee at this store. In fact I would be embarrassed to tell…

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Vicki Schoenwald

Mar 9, 2023
0

I have complained about our local Walmart in North Platte Nebraska for a number of years. Nothing is done. So I'm going to try again. I was in our local Walmart yesterday and was going to buy some lunch meat and cheese and other items.

The refrigerated case where these items are located, was absolutely filthy. The glass doors had big splattered areas where it looked like someone had thrown up on them. It was dried on and was just gross. I didn't buy anything out of the case.

I started looking at all of the refrigerator cases, and every single one is filthy. I'm sorry but I'm not buying products from dirty cases. I will and have been buying my groceries from the McCook Nebraska store. It is scrumptiously clean, well stocked and the employees are very nice and polite. Not like North Platte…

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