Walmart Complaints Continued... (Page 5)1336+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
On Wednesday 11/21, I placed a Wal Mart.com online order during the Black Friday event. Within my order was 2 I Phone SE's and 1 LG mobile phone with quantity limits of 2 on each type of phone. While finalizing my purchase and checking out online the Wal Mart.com site went down stating it was experiencing difficulties. About 10 minutes later after refreshing the site came back up and I successfully completed my purchase and was given a confirmation number (5971886-005447). 2 days later ( on Black Friday) I was sent an email that my items had been canceled because of the quantity. After calling customer service that same day I was enraged to find out that my order was canceled because it was considered a "bulk order" after the site attempted to process my order multiple times. It was then rudely and nonempathetically told to me that the system processed my order multiple times after it came back up resulting in an automatic cancellation on Wal Mart's end as it looked like I was making multiple purchases in bulk. Not only will my kids (one being ill) not receive there asked for gifts but because "my institution" hasn't released the reversed hold on my funds I'm without $260 until further notice to even attempt a repurchase the 1 phone that is in stock ( as advised by the 3rd customer service representative that I spoke with on 11/26/18). It's mind boggling that not 1 but 3 Wal Mart CS reps couldn't resolve this issue and I was left to deal with this issue as it was my fault. I've shopped for the holidays on Wal Mart.com in the past without any problems and would hate for this experience to be my last. I was told that the phones were in stock in certain stores however, couldn't guaranteed the prices would be the same as they were on 11/21/18. My business as well as my children's school use Wal Mart for charity and donating events every year, I believe that there's a better resolution than the 3 I've been given (which are to repurchase the items at whatever price they are) SO NOT FAIR!
Kristin Anthony (valued customer)
I shop Wal-Mart every week and I am constantly frustrated because products that I buy weekly are chronically out. This is especially true in the pet section, the shelves are frequently not stocked and are bare. This has been going on for a long time and can not be blamed on recent bad weather. The pet section manager and the store manager are not doing their job. I often have to leave Wal-Mart and go to Foodlion to buy what I need. While the pet section is the worse this problem exists in the grocery section, also. I buy the 64 oz Pure Leaf extra sweet tea every week and the last 2 weeks it is not available. I shop at the Rockingham NC Walmart.
almost years ago i purchased a battery for my vehicle and paid extra to have it installed with some other anti corrosive today --11-23-2018 i had to jump start my car and went to the walmart in deming nm and they checked the battery and it is stiill good and said that the battery cables and post needed cleaning and when i asked the employee if they could do that for me he replied no wedo not do that here that is your problem you the customer has to deal with it your self and bascily treated me like a piece of shit so i went to tinley tee tire and service in dening new mexico and told them about my bad service at walmart and they cleanedit up rel good and did not chage me for doing this service that walmart will not doand i have ben doing business with them for 4 years i am customer and they value my business they know me and take care of me when ineed any kind of service done to my vehicle as well as my moms and aunts vehicle my ame is michael r sadberry 4985 keeler rd nw deming nm 88030 my cell number 5753430964
Shopped on 11/22/18, purchased two 50.00 play station store cards, advertising buy 25-50_100 cards at half price was charged full amount, when I went back today, one manger sent me to c.service, he agreed with, when I went to service dept. they called the store manger Reginald Snipe who stated that they can't honor the tv or other ads pertaining to this item, I just don't get how one team member of management can say yes and the other no.
Store location 301 Montara Road, Barstow, C 92311
why is store 1356 not taking calls in personal.there app site is not working.
Walmart at 15355 N Northsight Blvd, Scottsdale, AZ is an out of stock disaster. We have been shopping at the WalMart since it opened. Thru thick and thin we have put up with poor service, uninformed associates, out of stocks etc. Through numerous changes in managers these issue have been corrected and we have continued to shop. NOW corporate is to blame for a out-of-stock nightmare. We have been told they are a test for a new stocking program. I could send you pictures, but there is not enough room. This is primarily a problem in the ENTIRE grocery store portion of your store. O-O-S after out of stock prevails. You can't launch a new program and not give the store the people resources to execute it. This is bigger than Nick or the DM. This is you Bentonville. You have your head in the sand. Get out of Arkansas, without the locals knowing it. Walk the store, it is a disaster. The poor associates are pedaling as fast as they can. This is not a holiday seasonal rush. This is in every aisle in the store. The associates and Nick can't give you honest feedback, you don't want to hear it. The software may have cost you millions of dollars but it is worthless unless you give them soldiers on the ground to take advantage of it.
I have been a customer of Wal-Mart for many years. Within the past few months I have noticed that the shelves are empty and I am not able to get all the groceries on my list. I also have noticed that some of the shelves are being stocked on a Saturday morning when the store is so busy. The aisles get so clogged up that you cannot maneuver your cart. I'm not sure what is going on but it is very frustrating. I am not one to go to several different stores to get all that I need. I hope things change but if not I will have to go elsewhere.
I have noticed an alarming "trend" in customer service at the LaGrange Super Center. I went there Sat morning 11/17/2018 to do my weeks grocery shopping. The store was rather crowded, after all it was a Saturday morning. There were a LOT of people restocking the shelves which is becoming an alarming situation. I am handicapped and usually use a riding cart and the isles being crowded with the large carts the suppliers use to move their stuff around the store. This morning I DID use a regular cart as I was buying a lot of things which the riding cart would not hold. When I got ready to check out about 9:30 I found that there was not a single checkout isle open. The only things open were the self checkouts. There was also quite a "crowd" looking for an open checkout lane. How does Walmart NOT have cashiers available on one of the busiest shopping days of the week? I went to the service desk to see if there was any way they could get someone to open checkout lanes and was rather rudely told that there was nothing they could do. I asked if they could page the manager and again was rudely told that they don't page the manager that if I wanted to check out I could use the self checkout lanes. When I left the service desk there was quite a few customers with FULL carts of groceries wanting to know the same thing I had just asked. When they heard what the person told me they just pushed their buggies aside and just left. I was sorely tempted to do the same thing but I actually NEEDED what I had in my cart.
If Walmart does not do SOMETHING it is going to go the same was a KMart, Sears, JC Penny, and other stores that are closing mostly due to poor sales and substandard service. How can a Walmart this size NOT have a manager on duty to handle something like this and how can there not be enough cashiers on duty to handle a busy shopping day? There are 5 other MAJOR grocery stores in LaGrange and Walmart just gave me a very good reason to use one of them and STOP using Walmart.
Wake up Walmart before you go the way of KMart. THEY thought they were invincible and could do anything they wished and people would keep coming anyway. Guess what?? It ain't gonna happen and if Walmart doesn't do SOMETHING it's going to happen to YOU.
I complained about the same thing about 1 month ago, I enjoy shopping at Wal Mart good deals, my complaint is with the store in El Centro, Ci went in the store around 5 o'clock to buy a mop for the floors a customer was telling me about this app you download and it reads the scan to show you the price besides other coll thigs and she told me that they gave her 5$ coupon when signing up so I went to the nearest cashier to ask about it and guess what she did not speak a word of English pissed me off so she asked an employee walking by and she too could not speak English so I just dropped the mop and walked out of the store. I know I'm close to Mexico and they get most employees from across the border but if you are going to have cashier or work with the public make them speak ENGLISH. one more strike and ill take my business to target ill pay the higher price
Wal-Mart Monticello Kentucky , 5.45 am 11-17-18 I stopped to get supplies for my store .on the out side was 2 male employees standing in front of the door smoking , very rude carts in lot needed picked up . then I get a cart of supplies and proceed to check out , Nothing was open except , self check out , I asked a employee if they had a lane open , NO its here if you want it . so I just walked out with nothing , here in this small town there is a lot of people that will not use self check and I for one will not use it . I have been in business here in Monticello over thirty years in a Feed seed and fertilizer . But the rudeness and check out here in Monticello will suffer your business , i meet over 65 people a day at my store and have heard talk but ,, never experienced till today I was very disappointed .. I want to see your store here improve and stay , but lots of people drive from here to Somerset to shop , I understand why now ... Please just check into it , and correct , your check out policies , Thanks Roger
I stopped at Walmart yesterday about purchasing tires and having them installed and was told that there were too many appointments and the wait would be at least 2 hours. Saw no cars waiting in the parking lot and there were no cars in the garage. I made an appointment for 1 p.m. today. I arrived at 12:45 p.m. and was told that my car would be finished in 30 min. to 1 hr. I returned in 45 minutes and was told that the men did not realize that I had an appointment and that my car had not been brought in to the garage yet. It was brought in , but was never finished until after 2:45 p.m., which was 2 hours after I had arrived. It seemed that when the mechanic knew that I was watching him work, he would work steadily, otherwise, there seemed to be a lot of conversation going on.
There was also another couple there who was told 1/2 hour for an oil change and they were there longer than I with two young children and a very pregnant mother.
Very poor service!
I would like to express my outrage with the changes made to savings catcher. For those of us who pay with cash we no longer have a way to submit our receipts. I guess now we’ll have to try to find the best prices on our own and that’s ashamed when we had a very simple way to save money without having to shop around and spend our valuable time.Thanks so much for making shopping a lot harder for your loyal customers.
I waited for tires for about 3 hours and then they tell me that they don't have the tires but they can order them for about 25 dollars more than the regular price I think that is very bad service there was other people waiting and was told to same thing they had an appointment for that day so they had time to get there tires but didn't. This is very bad service to have me wait that long for nothing and then try to change me more money to order them I am very upset one family of 5 had all the seats so there was no place to sat down either.
I went to the Hooksett Wal-Mart to have the oil changed on my car. I arrived at 9 am & was told I had a 3 hour wait. I had to have it done so I said I would wait.
After 4 hours of wait Dan approached me (Very nice young man) & stated "I am sorry it may be another 2 HOURS. I was just floored. I stated I had already been waiting 4 HOURS. WELL the two technician's needed to go to LUNCH. I was not HAPPY. I DO NOT KNOW WHO'S STUPID IDEA IT WAS TO STOP HAVING APPOINTMENTS. I ended up waiting 5 hours. THIS IS NOT ONLY A BURDEN ON YOUR TECHNICIANS, IT IS A SERIOUS INCONVIENCE FOR YOUR CUSTOMER.ESPICALLY, (LIKE MYSELF) WAS NOT ABLE TO GO HOME AND WAIT.
Dan offered to turn on the TV, however, I told him not to. One of your tech's only took a half hour lunch to do my car. There were two other gentlemen sitting & they had also been waiting 4 HOURS.
If this PRACTICE is going to continue, then at least put some comfortable chairs & some magazines. Maybe even coffee or hot chocolate. Wifi would be nice also.
YOU ALSO SHOULD HAVE MORE THEN 2 TECH'S ON DUTY.I DID NOT WANT TO EVEN WANT TO GIVE ONE STAR.Some changes need to be made & soon.
Janet M. Woitkowski
I ordered a cell phone to be here by Friday. It was ordered on a Monday. I got an email the day it was due in that it wasn't going to be here till Monday! I contacted online customer service and then called and they said they were going above and beyond offering me a $10 credit on my next online purchase. I should never stray from Amazon. Walmart is useless. here is the online conversation. the call center was shocking. It was shocking at their lack of intelligence.
Mark M: I do really apologize for this Ryan .I totally understand your situation.
Ryan D: no that is just what you are trained to type. send me to a manager like you said you were
Ryan D: im going to post this so many will ask why i didn't run to the end of its course
Mark M: Thanks for chatting with Walmart.com! I’m Mark M and I’ll be assisting you today.
Mark M: Hi,Ryan.
Ryan D: #5801857-010426
Ryan D: im here
Mark M: I do really appreciate for contacting us. I understand how frustrating this for you.
Mark M: But don't worry I'll see what happen.
Ryan D: I need a resolution on this. the closest store ot me is Albany store off of Washington ave extension. I need a phone provided by the store to port my number on to
Mark M: Thank you so much for providing your order number.
Ryan D that is the only option I can think of. I leave town tomorrow
For security purposes, can you please provide your full billing address?
Mark M: Let me see what I can do.
Ryan D: thank you
Mark M: Perfect! thank you so much for verifying your billing address.
Ryan D:even if it is the cheapest model which i would have to return or something...im not worries about a model i just have to have a phone for my meetings with my old number
Mark M: I do really apologize to hear this.I understand how upsetting this for you. but upon checking here in my resource your order was already in the possession of the carrier. I understand how this delay causing you.
Ryan D: that s transparent to me
Ryan D: i ordered from Walmart.com
Thank you for your patience as we connect you with a Walmart Team Member.
Thank you for your continued patience as we connect you with a Walmart Team Member.
Ryan D: i dont get that answer from any other website i order from
Ryan D: they make it right if it goes wrong
Ryan D: ???
Mark M: Hold a minute.
Mark M: Thank you so much for waiting.
Mark M: For this matter the best option is to contact the carrier directly at 1-800-742-5877.
Ryan D: one other comment for record...wqalmart shipped it..chose ups..chose method of shipping and therefore i have no part in this other than ordering a product that was supposed to be here today and it not by END of day Monday. there is nothing that is acceptable abou tthis
Ryan D: are you joking?
Ryan D: you callt he carrreir
Mark M: Please accept this discount for your next purchase .
Ryan D: NO
Ryan D: ill accept on this order
Ryan D: depending on the discount
Mark M: You will be discount a $10 for you next purchase.
Ryan D: LMAO
Ryan D: are you seriousl im sorry but that is a joke. i will call and elevate this and im posting this conversation online to several sites to warn others about shopping here online
Ryan : Mark id like to say thank you for helping me but you didn't. Id like to say thank you for your time but this is your job. you guys need to shop at other online vendors and see the disparity that i and thousands of others will see by end of the weekend.
Mark M: I do really apologize for this Ryan .I totally understand your situation.
Ryan D: no that is just what you are trained to type. send me to a manager like you said you were
Ryan D im going to post this so many will ask why i didn't run to the end of its course
Mark M: Sure. hold minute.
Ryan D: and for those viewing this post, i will post an amazon issue i had and how they were amazing and i got a refund within minutes along with other things. I have been offered a whopping $10 discount on my next purchase thus far as my cell phone guaranteed today, a Friday, is not coming in end of day Monday (ill be out of town), and they are telling me to figure it out with the carrier. What can i possibly do? that makes no sense...RED
Mark M: i'll transfer you now.
Francisco C: Thanks for chatting with Walmart.com! I’m Francisco C and I’ll be assisting you today.
Mark M has left the chat.
Ryan D: k
Francisco C: Hi!
Ryan D: Im sure you have been briefed on the situation
Francisco C: Yes Ryan. I have been informed about the issue with the order.
Francisco C: Let me take a quick look.
Ryan D: so question is -Will Walmart be doing anything about this blunder (please dont mention the discount of $10 again) and helping me actually resolve this situation
Francisco C: Alright Ryan. When was the expected delivery date again as far as you know sir?
Ryan D: today
Ryan D i have screen shots from orignal order
Ryan D: although technically end of day today, which was fine if passed COB as long as it was today
Ryan D: i need to get a phone or some sort for smart talk to port my number as my old iPhone is gone. I stated i am not going to be a jerk and demand something like a new iPhone from the store but a cell phone of any sort is fine until i get back from my trip on truesday
Francisco C: So item was ordered on November 5. Method of delivery is ground shipping which is 5 business days. Which will fall on Monday November 12.
Francisco C: Is that the right method of shipment Ryan?
Ryan D no no no no..i have the screen shot that says Friday and now my account says DELAYED shnipping.
Ryan D: please don't do this..t
Ryan D: don't got this route Francisco
Ryan D: you have all that information at your finger tips
Francisco C: Yes I see it here. The email that was setn to you said Friday November 9.
Francisco C: *sent
Francisco C: I was just verifying the email information sent to you and the one you received is correct.
Ryan D: yes..the day my phone is due in. so anyways...here is what i can do...get me a sim card from smart talk today
Ryan D: that's it..arrange for a pick up of a sim card package of BYOP
Ryan D: i have a plan so that should cost you about a few dolllars
Ryan D: have it for pick up at the Albany store off of Washington ave
Francisco C: We can go ahead and make an adjustment by creating that order Ryan. Unfortunately for chat we are unable to make orders.
Ryan D: I am really trying to resolve the matter, not put the screws to you.
Ryan D: i see
Francisco C: What I could suggest is have you talk with our voice agents so that we can create that order for you.
Why is it everytime I'm in my Ellenwood, GA Walmart there are long lines for all the self check outs and scan and go? The idea to cut back on cashier's was a very bad idea. When large stores such as Walmart make decisions like that, you never take into account how it truly affects the consumer and you don't visit the local stores to see how that change affects everything either. I don't understand why our Walmart isn't open 24 hours either because we have enough warehouses and traffic coming off the highway to stay open 24 hours. A lot of things happen in the middle of the night that requires you to go to Walmart in the wee hours of the morning. Why can't the Christmas layaway begin in July, that gives most struggling families more time to pay it off especially if you have more than 2 kids. Lastly, there is poor lighting in the parking lot of my Walmart and that is a huge safety concern to me. This is a serious concern for all your consumers because of the climate of the world today with constant robberies and carjackings. Don't wait until something happens, be proactive and do something about it now
Newburgh NY stores is dirty, dirty, dirty. Had to use the ladies room and there was feces on the seat and some on the floor. Shelves are not stocked, Every week there are at least 3 or 4 items I can't find. Understaffed. Manager seemed shocked when I pointed out how awful the store was. Photo department AWAYS broken equipment. I continue to shop there because what I can find, is always a better buy than other stores, but soon going to have to change. I can't be running to 3 different stores to do my shopping. It might just be worth it to shop elsewhere and spend the extra money. I hope to see some changes soon, but I am NOT optimistic.
hey guys what is going on with your stores down here in ok. Stores #269 and your lee blvd stores. The last couple of times I go into your lee blvd store you've move your entire frozen foods isles around. I couldn't find a thing. I went to that store because of your store #269 went to crap. The congestion and out of stock or items move around like soda's and more. Now just as your lee store, your 269 store has also move its frozen foods around. It was a little easier finding the stuff and have got my routine down or rehearsed. Now here today 11/7/18, I go into your #269 store and you had a different type of bread in place of what I normally get. The $1.50 great value. I looked around I couldn't find it any where on your shelves there in the bread isle. I thought it was either out or discontinued. I go to your lee blvd store it was the same thing, a $2.50 loaf of bread in place of the great value bread. Not happy. I looked around and happened to see that the great value bread was moved to the top shelves of the bread isle normally where the $2.50 bread would've been. Are you guys going out of business or something. Because you only move stuff around like that is to try to sell the items that aren't selling well. Well I will not be manipulated like that. I will still look for what I am there for like the great value bread. I found it. But it is very irritating to go to find something and it is shuffled somewhere. If you want to run your self out of business then keep going this way. There is no reason to move bread around like that unless your honeybread that is $2.50 a loaf is not selling. Pull the bread that's not selling instead of moving it around. It is not just this isle, it is the whole store and your chain of stores down here. I will not let you guys shape my shopping for what I'm looking for. If there was another store that was fairly priced in town I would go there.
You are losing a bunch of older people shopping with Walmart never shop again. So many do not have a smart phone and saving catcher has
gone to smart phones only. We are no longer shopping with Walmart unless you change a better way.
Walmart at 2324 S New Hope Road Gastonia, NC 28054 has only two electric carts and two wheelchairs with baskets. They do not keep the electric carts charged and are often sitting, not plugged in, with a dead battery. The also do not check the wheelchairs with baskets to ensure they are operable and have all the parts. The two wheelchairs have one foot rest on each of them which makes it not only uncomfortable but dangerous and leaves room for injury. I have complained to their corporate office but it has fallen on deaf ears. I have talked to the managers on duty on both occasions that I had an issue but they were not willing to help or get the equipment fixed. My family member needs this equipment to shop due to a stroke and a hip and knee replacement. Whether intentional or not, If this is a form of discrimination due to the fact that a permanant or temporary handicapped individual or an elderly person does not have the same opportunity to independently shop as others do. If Walmart is going to provide this equipment, the company and employees should be responsible enough to inspect the equipment for safety and operability.
I had to postpone my wedding because they can't find my wedding rings. I purchase the rings on 10/18/2018, they sent them out to be sized on 10/19/2018. My wedding was scheduled for 10/31/2018. No to rings. Still today is 11/06/2018 no ring no answers. My happiest day ruined. I will have my attorney contact your company and I will. Make sure to share this experience without family and friends on social media, this should not have happened. Look at your customer service statement. You did not meet the standard. I should be sleeping at this time enjoying my marriage and here I am 4 am no sleep wondering where is my ring.
Automotive dept. didnt have a battery water filler. The person working in the Auto dept. said she had never seen one. We ask her to see if she could order one, ahe said it wasnt her job. Walmart in Pahrump Nevada.
I called my local Wal-Mart on Sherman Blvd. in Muskegon mi 49442. I was transferred and put on hold for 45 min. finally I had to call the pharmacy to see if they could get someone to answer the phone . they found someone . I still don't know if I actually talked to a manager or if they were just messing with me.. this store has gone down hill in the last year service sucks and there is never enough registers open . and the shelves are always running empty help is snooty . think I will drive out of my way to Meijer's.
Does the North Salisbury, MD store #01890 (so called manager Anthony Durando) even have a manager anymore? I know Kevin left. He wasn't much better but that store, if it has a manager, needs to fire him!!!!I have never seen a worse run WalMart store anywhere and I have been in a lot of them. The shelves are bare...even hear rumors that they are closing. (They might as well) Frozen food shelves bare. What little stock of merchandise is on the shelves is so far back on the shelves , you can;t reach it. Whatever happened to moving the stock forward? Today, a weekend, the store was very busy and there were only a couple of registers open with very long lines. They only seem to want the self service registers open. The few cashiers they have now are very unhappy with their jobs and it shows!! They are very unfriendly and on the verge of being rude. There is going to be a new Aldi store opening this week just in sight of this WalMart and people can't wait. I am sure you will see a big difference in this store. People are so anxious for somewhere else to go shopping. This store really is horrible. I do't know what the "workers", if thats what you want to call them, are doing blocking the aisles with big carts. You can hardly get around in the store. They are not stocking shelves, so I have no clue what they are doing. It seems nothing at all. I have been in a lot of your stores both here and in other states, but never have I seen one managed so shabbily as this one. I ask the cashier if the store even has a manager anymore and she said "I think so,k but I don't know him. I have seen him twice and he never speaks to any of us". Not good!!! There needs to be a complete revamping of management at that store. There were two ladies standing around doing absolutely nothing and I asked the cashier what their function was and she said "They are some kind of managers too and are supposed to open up more registers when the lines are this long, but they don't". It's just a total disaster in this store and you need to do something and soon or there will be no business there. Thank you.
I send money to and from my sister at Walmart. My driver's license name is Mitchell D Turner. My sister sent money by the name of Mitchell Turner. I had the confirmation number for the money and valid identification and was told that it is your policy that since she did not give the middle initial of D that could get the money. She had to go back to the store and add the middle initial. This policy makes no sense in that I had proper identification and confirmation number. My middle initial stopped me from getting the money. Explain your policy
Yesterday I ordered 2 - 1000 text message cards. I still have not received the code I need to get my text minutes. Totally disgusted. I want my money back.
I ordered a spring matress, instead of that, I got a hammock, which I returned, walmart reordered the matress, then after 5 days they say that there is some problem with the system and they will need to cancel the order and will give back the refund, it has been 2 weeks
No refund yet, and the customer representative say now that there is some problem with the refund system as well, well I want to ask, does anything work correctly in your system!!! Ridiculous to be honest, what level of stupidity these guys can go upto.
Asked Donavan for assistance with fire ant killer which seems to have disappeared - very rudely said, it’s on the garden shop. I told him I had searched inside/outside of patio, he said, then we don’t have it and turned to his cart in hardware and said “what the fuck” , someone evidently set an item on his cart so he proceeded toward the service desk with the item but didn’t have time to assist the customer (I went down the street to Lowe’s) - on a good note, store was clean and stocked and the self checkout was staffed with a friendly lady. We spent $37 there today. Guess it’s hard to teach good manners.
I've been shopping at the Mount Airy, NC Wal-Mart since it's inception and have been a regular customer. Over the last year or so, the store grocery section is consistently out of products (empty selves). Products such as crackers and chips are often badly crushed on the bottom and boxes that contain product are damaged. Areas such as clothing is always out of popular sizes. Your prices are the best but it comes a time when the aggravation isn't worth the hassle. Many of my friends have the same complaint and are no longer shopping at Wal-Mart.
I hope these problems will be addressed so I can enjoy your low prices and selection.
Yesterday was my 3rd trip to this Walmart in 7 days looking for 24pk Mountain Dew sodas. And this was the 3rd time they were out of this product. They had 12pks but no 24pks.. The first time I just skipped it and left the store. the second time I asked an employee to look in the stock room, there were none in the back store room. I asked a cashier to call a manager to find out if I could get 2- 12pks for the 24pk price. A manager came to the front and when asked he said no the company did not allow that to be done. So again I left after spending $60. Then this past Sunday 10/21/2018 , we needed a few more Items from the store so I went to Walmart so I could get my 24pk of Mtn Dew.and…….. you guessed it they were still out and I asked for a manager again and the same guy (sorry I did not get his name and I asked if he could do this once due to the fact that this was my third trip there and still no 24's.... he said no and I told him that I wanted My MTN. DEW , he was polite but firmly refused to help me out. I told him that I was sorry but if he could not do this for me then he and Walmart did NOT Care about my business and I would discontinue using Walmart as my primary grocery store.. There is an HEB store less than 1 mile from there and they would be happy to have my grocery monies from a family of Five..He said Im sorry you feel that way but I cant substitute the item.. So I am just looking to find out how the "Management" really feels about a situation like this . Oh and the mgr.started to explain to me that the Pepsi Vendor was at fault and I stopped him and enlightened him to the fact that Management of Walmart Stores are ultimately responsible for the inventory and condition of the store, not a third party vendor.. Vendors will do as much or as little as you let them do and if its allowed, it is the customer who suffers.. Thank You for your time,
229 NE Amy Street
Burleson, Texas 76028
I been going to walmart for a while now.ever since i went to a local grocery store and a snake was in my face at meat department.but every time i go into jackson mo walmart a employee with long reddish hair always gives me dirty looks and watches everything i do.i feel like im being harrassed.ive always use self checkout and she looks over at me and makes me very uncomfortable.well this time she came over and said my chicken didnt ring up.i had several items.she didnt even look at screen.it embarressed me so i scanned it again.2 bags.by then everyone was looking at me.i felt red in the face..well i went on and got home to find out i paid for 4 bags because i did have it scanned .she was very rude and i spend alot of money in there.but i think id rather go back to the other grocery store and take my chances with a snake then go and feel embarressed and she made me feel like everyone thought i was trying not to pay for my purchases.] got alot of christmas shopping to do.cause i have 4 children and 5 grandbabies.i might just have to go to kols.i cant stand being treated this way.when i walked out she headed back to service desk where she was when i came in and was talking to 4 or 5 people.im tired of feeling harrassed by this girl every time i go in there.i work hard for my money and i dont need to pay for things twice. I am a very well known .person around town and noone has ever treated me this way. Thanks..Marlene Crites. Jackson mo.
I visit Walmart at 1801 belle isle in Oklahoma city every single day first of all, but on this particular day (10/20/2018 around 330 pm) I visited here and purchased a pack of cigarettes, I waited on the inside bench for my uber but realized I didnt have them so I went back to the cashier to make sure she gave them to me, she said she did so I asked her to get a manager to look at the camera because I did not have them, one particular black manager told me that the camera showed me getting my cigarettes but I don't even believe they looked at no video first of all he said something about me leaving the store when I never left the store. But that's not the part that angered me it is when the assistant manager shood me off and told me that I could now leave the store, that is what sent me over the edge, first of all I spent my money and did not receive my product so now I feel as if Walmart has robbed me and did not care by his attitude, I was never to walk out of that store as angry as I was and I am still angry because I should not have been treated that way. Poor customer service from management!
Store 01727 in Berlin Wisconsin. I attempted to return three battery in which the store wouldn't return my core fee of 10.00 because they said I didn't return them in a certain time and they have no way of knowing if they paid the fee back. I know the receipts were from 2017 but there is nothing stating how long I have to return a battery to get my core fee back I looked on my receipt and in the store and seen nothing. A simple hole punch on the receipt like they used to do would know if it was paid it back or not. I know $30.00 doesn't seem like a lot but somewhere it should say or be told to the customer that they need to return it in a certain amount of time. The store took my money for the core fee they should honor it.
The Walmart on Hallandale Beach Boulevard in Hallandale Florida never has paper towels or soap to wash hands. Never !
Poor customer service, property damage to my custom rims, loss of income from Idaho Falls Auto Center negligence, managers are not being truthful, claims adjuster Luther Williams isn't investigating the matter timely, corporate and everyone associated is putting responsibility on others when this could have been resolved immediately. I am going to complain everyday until this matter is resolved correctly. They damaged my vehicle and the store has video. I don't understand why it is that hard to replace the rim that negligence caused by auto center isn't immediately replaced. Every effort attempted has been met with resistance and conflict. I was demeaned by the manager and believe it was because of making and incident report and being African-American. The male manager was rude and I have several witnesses to attest to that. My old tire is still missing and I wanted them. It is on the receipt and order.
I purchased a bath and shower seat with back and lost my receipt. It is a Carex brand, and paid $46.50 for it. In the meantime your stores relayed that department and only carry equate products. I was told that no Walmart would accept it back due to that fact that you no longer carried Carex brand. I told the girl at the counter that I charged it on one of my debit cards and she first told me that the card reader was down, then she scanned my cards and told me that I had not used my cards in 90 days. I then showed her a Walmart receipt that was dated 10/16/18 to show that I had used it within the 90 days. She then told me that the card reader did not keep all transactions. I have shopped your stores for several years and am very disappointed in your customer service. I would like my money back.
I don’t like being followed by one of you associates Anastasia around the store like I’m stealing some. I’ve never been treated like this in my life. If this doesn’t get fixed I will not shop here again.
Often not stocked of many items. Carts allover lot floors still blocked off for cleaning at 6 am many walkways piled with stock all hours I have been to a lot of Wal-Mart's this one at my home town is the worst in clarion pa
Customer Service. In general, my several experiences with On-Line Customer Service have all been poor and resulted in either NO RESPONSES or NO RESOLUTIONS of my issues. The most recent involved three separate inquiries to Customer Service on why a produce (Gatorade G Series “RAIN BERRY” in 32 Oz (UPC 052000324310) in ALL SIZES from has been eliminated from all local stores and customer are unable to order the 32 oz size From Walmart on-line (although other 32 Oz flavors ARE available through on-line ordering), I then posed complaints about NOT receiving any responses - although for each and every query I posted, I received from Walmart an automated response acknowledging their receipt. WHAT DOES IT TAKE TO GET SOME RESPONSE FROM A WALMART REPRESENTATIVE WHOM IS NOT SEVERAL EGGS SHORT OF A DOZEN?
EVERY TIME I GO IN WALL MART IN ALABAMA THEY USALLY IS NOT BUT TWO REGISTERS OPEN AND BOTH WITH A LOMG LINE I REFUSE TO USE SELF CHECK OUT BECAUSE THAT IS TAKING SOMEONES JOB IF SOMETHING DONT CHANGE THEY ARE GONNA START LOSEING A LOT OF BUISNESS SAM WALTON WOULD ROLL OVER IN HIS GRAVE IF HE KNEW HOW THINGS WERE BEING RUN I HOPE YOU WILL TAKE THIS MATTER INTO CONSIDERATION FOR I PROMICE YOU I AM NOT THE ONLY ONE COMPLAINING LAST WEEKEND PEOPLE STARTED HOLLERING AND SCREAMING FOR A MANAGER IT WAS SO BACKED UP BECAUSE THERE WAS ONLY A COUPLE OF LINES OPEN THANK YOU IN ADVANCE GLENN W FINCH
Why has Walmart cut hours for their employees?? It is ridiculous that this is happening to their employees. Walmart cooperation and stock holders are worth millions. Sam Walden was a good Christian and would have not wanted his family to be so greedy.
Many of Walmart employees are having difficulty paying daily expenses.
I do shop at Walmart regularly but have decided to shop at Kroger or HEB. I also have discussed this with family and friends.
Hopefully, Walmart Cooperation will rethink this bad decision and restore the lost hours to there faithful employees,
Beverly Mizell, RN
I ordered 66 pieces of chicken on Monday at the Silvis Il. Walmart for Sunday pick up at 12.00. The Silvis Walmart call me on Saturday the 13th and said there fryer was down for me to call the Moline Il. Walmart witch I did. The moline store was very rude and wouldn't help me. They said I needed 48 hours notice ordering I told them I gave Silvis Walmart a weeks notice but there fryer is down they said get ahold of you at Moline Walmart. The Moline representative on the phone said I cant help you we need 48hours notice. I hung up the phone and drove to the Silvis Walmart and talked with 2 assistant managers excuse my language but neither new what time of day it was at least they could have done is call the Moline store and try to help me out but offered me a 25 dollar gift card you no where I told them to put there card. I have 30 people coming for dinner at my house I said the Hell with Walmart went across the street and ordered chicken from jewel with a 12 hour notice. As you can see I will no longer go into Walmart for anything. This is where the Wife and I always shop but no more. Thanks for listing to my complaint but If Managed the Moline store someone would be looking for another job.
Thanks Bob Dehamer
Four months ago I brought 2 8super MM reels to the photo dept. at store #4295, they said it would take about a month too convert them to DVD's. I have been checking up for three months, they said it has not been returned yet. I went back again and got the same story, an dept. clerk Mrs. Sandra Williams helped me out and found out they were sent to the wrong processing center and sent back to the store. She along with dept. manager Robert Courvelle found them in a cabinet, how long they were there I don't know. Mrs Williams called and was to get the correct shipping label and get back with me. As of yet , still no word!!!!! PLEASE get with them and find out what the HELL is going on. I guess this is what you call customer service and satisfaction!!!!
Mr Joseph Shidiskis
Store is located at colusium blvd Alexandria la.
This store looks like a tornado went through it. Many shelves have not been stocked much less having the merchandise fronted since Hurricane Florence hit SC devastating the town of Conway SC almost a month ago. I will focus on the pet section where I spend a good amount of money taking care of my cats buying large bags of cat food as well as canned, litter, and grooming products. Since the store has reopened the pet section remains in a state of disarray. I had to straightened out the section with flea collars, worm medicines, etc in order to find the product I was looking for which after all the work I did Walmart was out of stock and has remained out of stock since that time three weeks ago. By the way, the was an employee, white male, about 5 feet with glasses that watched me straighten out the section while he shoved merchandise on the shelf near me.
I also purchase the Special Kitty Variety 12 oz case of 12 which has been out of stock for three weeks. I asked the same employee today 10/11/2018, if he knew when they would be receiving flea collars in as I've been checking for three weeks to buy them. He just stated the product is ordered and put out when received and had no idea when they would receive any. I thanked him and walked to the other side of the gondola where I was looking for the canned food and I could hear he and another male employee discussing the inquiry I had just made so maybe they need retraining on customer service. This store overall is out of stock on a lot of items and I do not for one minute believe that Walmart cannot receive an orders of flea collars in three weeks and I'm referring to any kind of flea collar as they have none of the brands on the shelf. The employees are not friendly, lack customer service skills in assisting customers with shopping needs and check out. I try to shop out the other Walmart in the Conway area when I am in that part of town as that store is clean, well stocked, with associates that smile and don't mind helping someone. I am not looking for anything from Walmart but being a previous manager for the Circle K convenience stores for 15 years, the art of customer service and having product in stock is the back bone for operating a successful business and increasing the sale and profit margins. And empty shelves are not a good thing to have. I did not take pictures as I didn't realize they were to be submitted. I hope someone can help this store manager get a handle of the stocking and filling the shelves with merchandise.
I went to Walmart and used my own bags (Walmart in Brockport, NY).
When I got home, I was missing 5 items. The cashier must have placed the items in a plastic bag and did not place them in my cart.
I called the store 3 times today. Each time someone answered the phone and I asked for the Customer Service Department. All three times, the phone kept ringing. No one from the service department picked up.
I would go back to the store, but I live 15 miles away.
The total amount of the items I am missing is $8.85.
Never even made it inside the store, the "GREETER" told me I had to move to the "outer" parking lot to park my motorcycle or was going to have me TICKETED & TOWED. In the same breath he said that I wasn't allowed to park in the striped areas as well or he would have me towed. When I asked when these parking rules changed, (I always park out of harms way in these areas) he asked me how long I planned to be in the store,....Oh no, too late for that, doesn't matter, I'm NOT risking getting a tow fee OR a ticket for something like this. So I suited back up, left the area & did my shopping @ Brookshires & the Dollar General Store. My plan is to NEVER darken the doors of Gilmer, Tx. Walmart again on account of an ignorant greeter that wants to "BE someone". Even the Longview, Tx. Walmarts (all of them) encourage motorcycle parking in the "out of harms way" spots. The whole situation was ridiculous & uncalled for.
I had a serious experience with your Pharmacy here in Kerrville, TX. It is a long story and I need to discuss it with someone that is head of the Pharmacy Division. I am going to report the incident to the State Licensing Board here in Texas. I feel you need to know of this incident so others can be protected from this type of serious mistake by one of your pharmacist.
You can reach me by phone:
I had a serious experience with your Pharmacy here in Kerrville, TX. It is a long story and I need to discuss it with someone that is head of the Pharmacy Division. I am going to report the incident to the State Licensing Board here in Texas. I feel you need to know of this incident so others can be protected from this type of serious mistake by one of your pharmacist.
You can reach me by phone:
I went to get gas in Darlington sc Walmart. The employee had a friend talking in the store she was not buying. O gave her 40 dollars for gas and went out no other customers were at pumps but me. She was talking and never cut pump on . I finally went back in and asked for my cash back. As I was leaving she called me stupid both of them said it . She should be fired immediately.
I shopped at store #01088 at 2681 CT Switzer SR Dr. in Gulfport, MS. at 22:30:58 this evening and I have to tell you I am so damn tired of giving you my money and the cashier (Kira) could not even speak a word to me. I AM THE REASON SHE HAS A DAMN JOB! I said thank you to her when she gave me my receipt and she still didn't say a freakin thing to me. She just looked past me like I wasn't even there. What the hell people???!!!! Do you not train these people to appreciate the customers? I know, you are a big company and one person not shopping there isn't going to hurt your business. Well, I may not be able to get everything I need a Froogle's but by God I will shop there because at least they ask how you are and they thank you for shopping with them. And besides, most of the time I go into the neighborhood walmart on Anniston, they are out of half of the items I normally buy. I just stopped going there because they no longer sell my coffee, my vitamins, ect. Just tired of wasting my time with bad service and constant inventory changes.
I’m back in Batesburg-Leesville Walmart. Self check unattended and off line. No upfront supervision. Amazing
on sept. 21 I went to purchase gas at the Rexburg Idaho Walmart. was not finished filling up and the pump shut off.
price $75.00 gals. 23.518. went to talk attendant. what happened she said was that my bank card would allow me to
purchase only that amount. I called my bank they told me that Walmart was wrong. I feel that Walmart has no right to
tell me how much I can or can not spend if I have the funds. If they don't want my business I can go to places that do
Rexburg, Idaho Walmart for a new store is the worst one I ever been in.
Received Walmart Visa Gift Card (thru Green Dot Bank). Did not register it right away. Now cannot register it on old Walmart GiftCard site nor on the Vanilla website. Card was for $50. Cannot talk to anyone on any of these sites either. Tried going to Walmart store and customer service tried also. They could not resolve issue either. How do we solve this issue? HELP.
I bought a jar of mayo from the grocery section this morning. Got home , wife making dinner waiting on the mayo to finish . Went to eat and the food tasted spoiled. While i was throwing up in the bathroom my wife realized i had gotten a jar of mayo that was out of date since May of this year!!! Its currently Sept so how in the world would this happen. Besides the aggravation of having to run all the way back to Walmart, the service mgr seemed like she was to busy with other customers to take me serious and then ask for my receipt !! I have lived in PCB for over 25 years and use this Walmart for everything, if this is how you people react to bad products and bad customer service then I need to take my business to the large number of your competitors because through the years the customer service at this store seems to lack the passion to make customers happy!! Thanks for your help. Ken Davis 850/866-3350
To whom it may concern,
My name is Anthony Lux and I am a retired Combat Veteran of the United States Marine Corps. I have something to say about a certain WalMart store.
My wife called me about being labeled as a theft at Walmart store #3213. She called me on my cell phone a few times explaining to me that a WalMart manager and a loss prevention officer has her in custody and keeping her in a small room for theft.
I did not know what was going on, I was at work at the time. I called four times to the Wal mart Woodlands store to speak with someone that have any knowledge on what was going with my wife. I was put on hold for a long while or was disconnected a total of four times. Either way I thought this unkind act was very inappropriate and unprofessional on the person part on the telephone (PBX).
I called my wife on her cell phone now very concern on what was going on at that store and why the third degree. My wife is from the Philippines and when she gets upset it is hard to understand her. When she talked to me she was saying that she was being watched by and associate and reported her to the door greeter and accusing her of theft. I said, “What?!” She then explained the whole story, I told her to show that manager that we have over $5000.00 in our checking account, and that you just bought over $200.00 worth of groceries. My wife tried to explain but the manager said to her that she didn’t want to hear her side of the story and kept reminding my wife why she is being held.
By this time I was getting very annoyed because no one from the store would answer their phone let alone speak with me. So I called the Montgomery County non-emergency number and had them send a unit out to that Walmart store and if they did have, have that officer call me on my cell phone. A deputy sheriff did call me and explained that they did have my wife in holding and that she is being accused of theft of “Frozen chicken wings of $10.04”. I said, “What?! Are you kidding me!?! Then I explained to the deputy that we have much money and my wife has no reason to steal. This is an honest mistake that was made. In fact, I’ve seen and heard of customers doing the exact same thing and the Customer Service Manager would tell the customer to go back to the register and pay the difference. He concurred but has a job to perform. I understand so that deputy gave my wife a Citation for theft of $10.04!!!
Again, my wife was profiled and looked down on continuously. From time to time she would tell me that some managers told her to speak proper english. Haydee would come home upset and tell me what was said to her. I told her to report this but she would tell me if she did then the retaliation would start.
No one talked with me, No one answered there phones or messages that I have left on their recorders, No one responded to any of my emails.
Where I come from that is consider rude and unexceptable.
i visited store # 2781 on 08/28/2018 as i was making my way to check out i noticed that they had the candy bar "TWIN BING", i was excited to see that because that is my favorite candy bar and living in Montana i was able to purchase them there. When i moved to Idaho i could not find them at any retail store. i purchased 3 of them and on my way home i decided to eat one. i took a bite of it and bit into the chocolate, on my second bite i bit into the cherry filling and it was so hard i chipped my tooth, when i got home my boyfriend tried it and commented on it being hard. i checked the date on the package and was shocked to see a date of 07/11/2004!!!?????? Being a past employee/assistant manager i was very upset. To me that is very unacceptable, poor merchandising and carless stocking, now i have a tooth that is broken, i do not have insurance. i would like to take care of this without any lawyers involved, but if we have to we can. i would like a response to this asap. you can contact me via E-mail or phone 406-694-5044. Thank you and i will be waiting for your response.
I am a 65 year old Grandfather just trying to buy Beer at your Rialto Branch On Baseline, Upon checking out I was asked for ID. which I did not mind at all. But This is the Drama they put my wife and I Through They would not sell me any beer because my wife left her ID in The car. this little old lady Returning to the car that was maybe 100 yards away she barley made it by a car that almost ran her down. yes she is also in her 60's.
I please this complaint on the day this happened early in August and still received no Conformation If no comply I will be Calling Corporate Office.
Thank you Miles
My complaint is as follows . I use only one credit card for my purchases. In the past month i have spent over one thousand dollars between products and prescription medications. I have a walmart credit card which I very rarely ever carry.. I feel if walmar t does not respect me as a customer i will need to go else where to make my purchases. Who's ever came up with the bright idea it was to randomly decline customers credit or debit cards is responsible for losing my business. When I called both the bank and credit card companies and they asked was it at Wal-Mart where my card was declined, I feel that Wal-Mart no longer want me as acustomer. I have bought my medications at Wal-Mart for over ten years and been a purchases of merchandise since 1979. I am disgusted with this treatment and will make daily purchases at Wal-Mart. I have over ten prescriptions which I fill at your pharmacists monthly. It will take a great deal for me to come back. Disgusting policy you will regret i will not be back. Thanks but no thanks
It was on July 6 2018 it was about 630 I had to use the restroom so my husband and i walk in and he goes into the men's and I'm yeti g to go into the woman's i couldn't go in cause the worker at florin in Sacramento her name jovani and siad no I would have to wait 15 min but as I was talking to her there was a customer already coming out of the stall i had asked please I can't hold it she siad I'm sorry it's policy. I even told her I would be quick all that talking and the other customer was just barely getting out and she did say uthere a restroom in the back while I'm dancing up and down I told I can't just go I had3to let my husband know he was in the men's as he got he did get up set and was getting the wrong idea so weas I was walking out I couldn't hold it so I go back in the store as embarrassing
And having a blader problem made it just as worse for me i wasn't trying to make it that obvious it just made it worse by the time I got to the restroom I it was late half on me and in the toilet I was trying to figu6out what to do I was crying and embarrassed I did clean my self but still felt embarrassed so as I was walking twords the front I asked a worker were can I talk to a manger she at the then I go talk to another girl and she gave me the corporate info I called twice I sent a letter and I still haven't here nothing and were going in to September and the incident happened a few months but now I'm at point were I'm just going to get a lawyer and see what are my options in this situation or resolve something I've been waiting for a response and just letting me know that it get looked into I'm mean you guys have cameras there but I also remember the people that I spoke to that day. Than you for taking the time to read this I hope to here from you
Store 64856, Pineville MO, about 1:30 afternoon of 8/29/18 - have always been upset about the out-of-stock condition at this store. Today, they were completely out of cane sugar. I asked a couple of associates working the area, figuring it was a recall or some such. Nope, just out. Blamed it on The System. Told them the store is always out of I want, then discovered that the one type of snack crackers I wanted, the Great Value family pack of cheese squares, was out. On the way to checkout with what I COULD find, a nice young associate was telling another couple that, no, there was none of what they wanted in the back.
Don't feel like going through this process again, so I'll mention that the shopping cart return area in the parking lot was overflowing, and some prime parking spots were blocked by the excess carts.
Finally, this store was too small on the day it opened. They roughly doubled it in size a while later, and it's still too small. I hope the corporate moron that makes those kind of decisions is no longer employed with Walmart.
Rant over, have a nice day.
I went to get my prescription on 8/8/18. They did not fill it right. I talked to the clerks tonight at Okeechobee, Florida pharmacy. They were supposed to call me back. I waited one hour, no phone calls. I called back and no one knew what I was talking about. The manager left already. They need to give me my medication, since I already paid for the amount that they were supposed to fill to begin with. This is stealing if it was intentional I don't know. But I need my medication to be filled the rest of the way. Thank you. Timothy Haselden. 863-458-7436. They also messed up on my wife's medication refill last month. Bacflelon. The dosage is 10mg, but the gave her 20mg instead. Customer service is very unprofessional at this store. Thank you. Timothy Haselden, Notice 1.
Took my vehicle in for an oil change, nothing outside with instruction as to how or what to do for service. I parked unloaded 3 grand children an walked inside to a counter where 4 employees are chatting and 2 actually looked at me then continued chatting, on other finally acknowledged us and I asked for an oil change. I was then informed that I would have to take my vehicle around to the last bay at which point I would receive a ticket. I did this then walked back inside where we waited for an hour and a half. Finally was told they couldn't service my vehicle because the oil pan plug was bent and over torqued and I should take it back to the last place it was changed. I did this and they place I took it back to had no trouble with the plug, they brought it out to me and there was no evidence of it being bent. I am 60 years old and the walking is hard, I can understand the wait it happens but I cannot abide wasting my time because they didn't know how or want to do the job is unacceptable. I don't want anything just hope this will improve customer service. Especially at the store in Midlothian, tx.
I want to find out the young lady that assisted me today with my complaint about Nowornever co.. She said I would receive an Email
to write my opinion of how I was treated. I didn't get it yet. She was very helpful which I appreciate VM & I want
her supervisors to know how pleased I was with what she/Walmart did for me.
Thank You, A.R.Geonnotti
Order number 4761855-873004
I ordered of three bikes on 7/24. Two of the bikes arrived immediately the third bike came to the store on Tuesday 7/31. Since that time I have been calling the store everyday, as I requested that the bike be put together. Everyday I am told that bike will be put together before the end of the day. Today 8/2 when I called I was told by Fred Becchetti that the person who puts bikes together is not there and will be there tomorrow. He also informed me that it is Walmart policy, that they have seven days to put bike together. I was never told this in all the time I was calling. I am very upset and I my grandson didn't not have his bike for his birthday. Also I have been left on hold up to 45 minutes waiting to resolve this matter. Today I have cancelled my credit card with Walmart.
8/1/2018 I went to the Walmart Store on Ke'Eamokuo, Honolulu, HI. Evrerytime I go into this racist store, your employees follow me around the store. Today at the self check out your employees had the nerve to get with other stalkerish customers and debate if I was going to steal the items I bought. Every time I go, your racist employees slander me by making comments about me not being able to pay. Every time. Slandering me and causing other customers to look my way as if I am anticipating stealing. I'm looking for an attorney to sue this store! Sherry A. Wiley
I am a Disabled Senior and have shopped at Walmart for many years and I cannot believe how poorly I have been treated after ordering a Samsung phone and combined with Walmart Family minutes plan.The total order came to $118.95 and I only got the phone which was not the phone I ordered as it did not arrive with the blue tooth or hearing earphones on the website. I contact customer service multiple time without any help I went to the local store twice and no assistance. They are telling me the minutes came by electronic mail sparate from the phone. The only refunded the cost of the phone $86.43 and claim they send me the minutes and the can not send me any copy of the electronic e-mail these so called minutes proving they sent them but the also say even if I have received them it would have be too late to get a refund for them 4 days after thew order was placed. I feel I have been treated very poorly and I am asking for the additional sum of $32.52 not returned to me. This transaction was placed on my BBVA Compass credit Card #4638 2900 0073 1934 exp 02/21 I would appriciate if you would look into this......tHANK YOU pAUL cROTEAU 480-696-4138
I am very angry and frustrated. You have the very worst customer service I've ever come across. The same guy in India made me keep telling him things I'd already told him, then he hung up. He had already hung up on me once. His name was given as Allen Jordan ( not exactly an Indian name.) I also spoke to a woman at the roseville store and told her my problem and she put me thorough to a number that did not answer, just rang and rang. Yesterday I got on with a foreign woman that didn't give me her name. She talked so fast I couldn't understand her and asked her many times to slow down so I could understand her and she did not comply. I asked to talk to another agent and she transferred me to some vendor of Walmart. I was just going to place an order of about $200. I didn't shop at Walmart for years because of their horrible treatment of employees but decided to try. I think you have just lost me again.
On July 28,2018 at 1044p, I visited this walmart and had the worst experience ever. while shopping I came across some bathing suits that were on a rack not 1 or 2 about 20 priced at 5.00 with a sign posted. To be sure of what I was seeing I took to the self service counter and asked one of the employees to check for me it rang up 13.00. I informed her of what the sign read and showed her. there was another employee named Edwin who informed her to give to me for 5.00 because of the sign..I had more shopping to do so they told me to inform the cashier. when checking out the cashier rang up 13.00 I let him know what was said he call the Manager ElSA who would not give her last name. I told her the whole story again and went to get the original cashier who was told to price at 5.00..Elsa stated Edwin was not a manager and had no authorization to tell me or the cashier the price and she would not change and proceeded argue with me in front or other customers and employees not a good example..(unprofessional). I have work in customer service for 40 years and shop at walmart 2 to 3 times a week.....NOT A GOOD LOOK!!!!! FOR $5.00
On July 28,2018 I discovered that there was a leak in tire for which I had a warrant. I took care to the Jasper, Alabama Wal Mart Auto Center. I spent one hour there and was told that there was no leak found in tire. I continued to a funeral in Heuytown, Al. Coming out of Church I discovered that my tire was completely flat. One of the members had a pump and blew the tire up. I proceed to your store in Heuytown,Al. I explained the problem to one of your employees in the automotive department. There was also a lady that had warrant . I watch people come and go. After sitting there for five hours I demanded to know about the tire. I was told that there was no leak. They called their self showing me. I had to pay full price for a brand new tire. I asked that my old tire be put back in my trunk. The tire that I received does not look like mine. I am very upset by this ordeal. I did not get good customer service. The email address above belong to my sister. You may contact me on it.
The Walmart Pharmacy in Dunkirk Maryland is the worse. The only reason my family have kept going there as long as we have is because of the tech PJ. After Fridays on July 27th and today my family will no longer get prescriptions at any Walmart. I tried to pick up my prescription Friday July 27th that was supposed to be ready several days earlier. The lady named Diana was extremely rude. She did not even attempt to force a smile on her face when she told me it was out of stock. Mind you this is after I was waiting for my husbands prescriptions for several hours that were suppose to be ready by 1:30. This was after 4pm. (They tried to tell me I would have to wait until after six pm for my husbands prescription due to be short of staff). I told them I could no longer wait for my husbands and needed them now. When I got my husbands prescriptions that is when when Diana told me mine was out of stock and will be in Monday. I just called the Pharmacy at Walmart in Dunkirk Maryland to make sure my prescription was ready. When the lady answered the phone she did not give her name so I asked. She said her name was Kathy. When I told her I wanted to make sure my prescription was ready she rudely told me no its not because are very short of staff. I told her that was no excuse because it was suppose to be ready last Wednesday and then I was told it would be ready today. She said " well I don't know what to tell you because we are short". So I told her so you are telling me I was lied to Friday and it was in stock. Kathy said again I don't know what to tell.
There is no excuse for this behavior what so ever. I have never been talked to like that from any company. This was horrible service and I will make sure I spread the word in this small community. Shame on Walmart for letting their employees treat paying customers like this.
On July 29, 2010 I was to meet my son in the furniture area to get a futon, when I arrive he was standing with an VERY RUDE employee name Duane. I have NEVER been so poorly treated and spoken to in that manner at Walmart by any employee. I am in that store on a daily basis sometimes twice per day, I have come to know some of the employees. This guy seems to be new as I have never seen him at this location before which is 5555 W. Atlantic Blvd, Margate , Fl. I am applaud. We were purchasing a futon which was in a very large package, he got the dolly for transport but he refused to assist in taking it to the car. It was raining slightly and the thunder was loud. However it wasn't raining hard. He said to me "I'm not going outside and getting wet" I said, that's no way to talk to a customer, you are suppose to provide 1005 customer service. He said again" with an expression on his face and his mouth twisted "I'm not going outside Period!" My son took the cart and roll the merchandise out thru the garden area where I was parked and I went to report him to the Manager which I did speak to Vade and she seemed not to care either, so that's why I'm turning to you for your assistance. If these young kids don't want to be bothered by customers then they have the wrong job. Thank you for attention to this matter.
Teresa Harris 954-294-9902
I took a prescription to the Ellijay, GA. (store # 1070) for a 30 day supply of Tramadol. The pharmacist called me to the consultation window and the conversation was this way: Pharmacist- Why did the dr. write this script for you? Me- I hurt my knee. Pharmacist- did you hurt it yesterday? Me- no I hurt it 2 weeks ago but I waited until today to come to the dr. Pharmacist- I can only fill this script for 7 days worth of Tramadol or any other pain medication. She had no right to ask all these questions. It's none of her business! All she had to say was I can only fill this for 7 days worth of medication. I will never use a Walmart Pharmacy again!
We purchased a pound of Jimmy Dean breakfast sausage at 10 am this morning from the Ville Platte Wal Mart. When I opened it, it was rancid. There was no visible "sell By" date on the package. We live 15 miles from the Wal Mart, so I called to speak to a manager about the problem, hoping we wouldn't have to drive to town again today. The first time I called, I was put on hold for 6 minutes, at which time I hung up and called again. The second time I called, I was on hold for 15 minutes. I gave up again. In my experience,the Ville Platte store has a few good employees, but many are indifferent and appear to be "put out" if you ask them for service. Whoever answers the phones there had to be aware that my call was not answered. I called a third time and was transferred directly to a manager's office this time. No one answered after 35 rings. Wal Mart can be convenient, but next time I'll use one of our small local groceries. There's no excuse for selling rotten meat.
I shop Walmart a lot BUT that will be changing very soon! You have changed the deli department for the WORSE!!!!!! you had great products Like Hoffmans Super sharp cheddar cheese and many other very popular items and now you discontinued them! STUPID!!! guess we will have to go elsewhere to get the products we want!!! By the way, your staff is VERY unhappy with you also!!!! It is showing in many departments!!
I applied online & received a Walmart Mastercard in the mail. I activated it & used it to rent more points for our Bluegreen timeshare. Our air conditioner quit working on us so I tried to buy a new one with the card shortly after that without even coming close to the limit on the card & it was declined. Extremely embarrassing but I thought it might be because I tried buying it in Oakville & I live in Brantford, ON. So I thought I'd get a much smaller unit in Brantford at Walmart but the same thing happened it was declined. I phoned Customer Service at 1-888-331--6138 & they put me through to Security, I was informed that they didn't have all the information they needed. "Strange to send a card to someone if they didn't have the information they needed wouldn't you think". Anyway I faxed down a copy of my driver's licence & Notice Of Assessment from Revenue Canada as requested on July 17th & was told it would be reactivated 5 days later. I phoned again on July 25th to check if it was activated so I wouldn't have to suffer embarrassment again & found out that apparently the fax was too dark so the card still wasn't activated. I just faxed another copy down from a different fax machine & again I was told it would take 5 days to activate it. What I don't understand is why would a card even be sent to me & activated if they didn't have the information they needed? I figure they won't activate it because the fax will be too dark again so I will just pay off what I have used when I get the bill, I'm planning on sending in some hopefully on Friday but I haven't received a bill yet. If the online application is going to cause all this much trouble I suggest you take it offline. I was going to use the Mastercard to pay on my maintenance fees on my Bluegreen timeshare but doesn't look like that will be happening. I'm extremely displeased with this whole mess!
Bought my tires though Walmart sat a appointment up 5/18/18 they charged me for new stems not all are new. tire is leaking rear pass. side. weights fell off 2 of the wheels called to make appointment was told to just show up early and take my chances. this Walmart was #03538 service order#485700-41377
I purchased a potiable jump box from Walmart it ran around 100 dollars plus tax. I had it about 4 months an it just stop charging an jumping vehicles. S o I decided to return it to the store today 7/22/18 just to exchange of course I don't have my receipt. Ok so the store is all out of the same jump box that I have . No big deal, but now they (employees at Walmart i.e. supervisor during the day shifts) acts like the jump box didn't come from wal,art telling me she cant give me store credit without the recipt an the product number to the jump box . S o I go an get the same brand of jump box that's smaller then the original 1 I purchased , she continues to tell me that she can not help me even though I proved clearly that the jump box came from Walmart. I FELT TOTLLAY DISRESPECTED BY THE LACK OF CUSTOMER SERVICE I RECIEVED AT THE NEWBURGH NY LOCATION BY ALL PERSONS OF AUTHORITY. Im a quality customers who shops there frequently an feel as though , as a faithfull customer to Walmart the situation could have been handled better. The supervisor then tells me she cant give me back the 100 dollars an change I spent on the jump box cause its a lot of money . it is a lot of money when I spent it an the product is malfunctioning already. Plus walmarts a billion dollar corporation im sure a store credit of 100 will not effect day to day operations . Sincerly ANNOYED BEYOND BELIEF CUSTOMER!!! A TIMELY RESPONSE WILL BE GREATLY APPRECIATED.
Went to store on Greenbelt Road Louisville Ky. Was going to buy Bluetooth wireless headphones. The store had a display set up. Seen what I wanted so I found the person who was suppose to be working that section. First off she says we don't have wireless headphones, I pointed to the display and also box in glass cabinet. She points at earplug type. That is not what I wanted and pointed at box I wanted to see. She finally takes her key and attempts to open. Then tells me they need to get a locksmith. Not a happy young lady. Not helpful at all. Went over to market side for groceries. Seen a employee leaning against a stack of something on phone. Ask where a manager was so I could complain. He said he was. Told him about problem and he tells me that they have called ab out 15 times to have it fixed. Bad service for a multi billion dollar company. I was at that store around 1130 Saturday the 21st
Store in Biddeford always it of product and getting worse. Thank you for converting me to another store. And carts are terrible. You have a manager to comfortable in that store
This is for store #1659
I tried to return a tablet for another better one with no receipt. Since it was a gift, I did not have a receipt readily available.
I get it, it's a little bit sketch (The seal was still intact and the tablet is clearly unopened). The first CS rep told me she had to get a manager and I told her immediately I could come back later with an actual receipt from my gift giver since I lived so close. She insisted on getting a manager anyways for approval.
Ok... I thought, if it would save me a trip back, I will wait for the manager. The manager comes and tells me right away that I would be getting less than what the online store price says. I was taken back and argued that the online Walmart sold it for 10 bucks higher. However, at no point did I curse, name call, or even yell. I may have matched my tone with his but nothing more.
He then proceeded to tell me that if the item is more than 50 bucks, they cannot even do store credit without receipt. Then he flashed his "I'm a manager card" and said "Its up to my DISCRETION to help you".
I was already ready to go home, but the way this guy was talking to me it was incredibly patronizing. So I decided to stand my ground in principle.
I told him that NO WHERE on Walmart's page does it say that about the 50 dollar max amount. Check it out here:
I must have accidentally insulted this guy's mom because he right away decided to shut down on me and told me verbatim "I'm done with you!"
So I told him I needed this escalated. I wasn't going to let this guy working in customer service of all places to treat me this way. And trust me I worked in retail and never in my dreams would I ever speak to a customer like this. It doesn't matter if they guy had a bad day or maybe another customer was a pain in the butt. You don't do that to customers.
Second manager was much nicer and much willing to explain things to me but still was unrelenting to give store credit. I was much more satisfied with her answer partly because she treated me like a human being. The other guy, Ron, treated me like complete garbage.
However, my biggest problem is that if you read that link, no where did that say anything about 50 dollar limit. Why would Walmart not follow their own policy and what's worse is that these managers are so arrogant to assume they know all the policies when a simple google search proves otherwise.
All it says is that if the product price is more than 25 dollars, they can only give store credit or gift card. Needless to say there is a reason why I do not frequent at Walmart. However, from now on, I will only go to Target and if managers at the store is reading this, yes I will also make a complaint at Corporate. This kind of customer service is simply unacceptable.
I was at Walmart in Richmond Indiana and got two 2 liters of Mello Yellow. I lost $14 in the store a ten and four ones. When I asked for help in finding it.I was pffered no help at all. I never felt less mportant as a customer . I was only in the store for a couple minutes so they could of viewed cameras to see where it dropped and who fpund it. The only thing I got was a sorry. Ifl it would of neen their money or item they would of done something. It was money I needed. I shop their couple times a week, but I will not now after the lack of help and compasion.
A little after 6pm today 7/19 I was ending my shopping at your store in Amherst NH. I went to cash out, there were 2 people ahead of me. There was an elderly woman on the register ( I have seen her there many times). When it was my turn a new cashier was going to take over. For the first 5 minutes I had to listen to the cashier coming on complain to the other cashier about her having to do this and that and something about being pregnant...all I wanted to do was pay and be on my way. Well first I had to hand her a personal size watermelon because when I put it on the belt I notice a soft runny spot :( I really craved water melon to). Anyway she starts ringing me up and she had a horrible attitude. She was slamming my items into the bags. My son (not a child he is 38 years old) was walking up to put the bags in my cart she would not spin the bag carousel she just kept slamming the bags on top of it he was pacing because the way she was banging my items was getting him angry and he did not want to make a scene. She continued to slam them. I paid, started to leave saw that a woman manager had come into the little area where they have the cigarettes and said to her and I quote " Your cashier behind you on register 15 has a Piss Poor attitude." I work in nursing in a nursing home and am always shopping there for soaps, goodies to munch on and clothes for my patients because they struggle. I am always at the pharmacy I at least 2 times a week getting groceries and have NEVER ever been treated so poorly. It makes me want to change pharmacies and go back to Market Basket for groceries. Oh yes and when I got home and took out the jar of pasta sauce I bought and paid for and wanted to cook, the jar had a crack all the way up the side of the jar and that is when I really got pissed off and decide to send this complaint. We couldn't eat it because I did not know if any glass was in it. I went on to my banks web page to see how much money I have spend at your store in just the past couple of months and let me tell you I shop there often. I wish I could say I would never set foot in that store ever again but that is unrealistic but I will tell you this I will make certain that my visits will be a heck of a lot less.I do not want an e-mail from you with a sob story as to why this happened I just want you to know that this happened and I am sure it has happened many times over because it is allowed to happen. I should have just thrown my arms up and walked away but after working so many hours one just wants to shop, pay and carry on.
I have been shopping at the West Macon Walmart for about a year. I usually go two or three times a week. I have always used the self service check out because they never open more than three full service registers. Yesterday I went to check out at the self service check out and was told I could no longer use it because I had to many items. There is no sign stating there is a item limit. I talked to a manager and was told that to many people were not scanning all there items, so you can only use the self service for a few items. There were four registers open and no one waiting to use them, but they still would not let me use it. I had to go to a full service line and waited almost twenty minutes, just to get up to the register. When I left I had to walk by the self service check out and out of the eight registers available, only three were being used and no one was waiting to use them, so the girl who was working that area went to the restaurant to take a break. This is totally stupid to have forty eight registers and only three open, eight self service and no one there. Taking my business to Kroger.
I was called to the management room by the manager( Alberto Adams), in the presence of another manager( Faiz Esho ) fluent in Arabic because he is an ArabIc. Alberto claimed that I stayed in the break room more than 15 minutes and when I asked him to prove that .He said that there were spies told him that I stayed more than 15 minutes . I asked him to confront these spies face to face and I told him maybe those hate me or lie, he refused. But he said there were cameras in line with the spies' words. I work in the maintenance department and it is my duty to clean the break room and wipe the tables throw out old food, open cans and prepare cups for coffee, which may take the rest of my work.Alberto practices a racist policy with migrant workers from Iraq and openly contravenes ( California Discrimination and Harassment Prevention Policy.Alberto is not a direct manager. .My departmental manager respects me and gives me a report that I am a good worker.
Wal-Mart store in Williamsburg, va #03219 op# 006353 te# 01 Ye# 06801 is the receipt on 07/15/18. We bought several items and was over charge on 3 remotes of cloth over $30 dollars.so I call the store when we got home for the mod, manager on duty . They never pick up. Then I call the complaint line which all they said the store will call you back in 1 to 3 days. I am not happy having to drive all the way out to the Williamsburg store. Today we had to go to Newport news, va to see our lawyer and saw a Wal-Mart there. We stop there to get the corrections fix. The assaint manager we had to go to the Williamsburg, va store to get it correct since that store mess it up. That is not fair. I have to waist my time and gas to fix your store screw up which over charge me $30 dollars.so I will loss more gas money and time cause of your incompetence employee.
What can you do about this?
Robert C Owens Sr.
201 tam O Shatner Blvd apt 25A Williamsburg va 23185
484 354 5781
your corporate office has reduced the hours of our store, it now doesn't open till 8am. I work 12 hr night shifts and would stop daily on my way home from work to pick up items for supper, school lunches, or work lunches. my shift ends at 7:30 and Walmart was the only store in my town open at that hour. There are aprox 200 people getting off work each morning and nearly every face I saw in the store was from the factory where I work. I guess saving a few dollars by opening later is better in your eyes than the huge inconvenience it has created for my small town. I live in napanee Ontario, many of the people from my plant that were shopping there at 7:30 am were from much larger towns on either side of it that simply wanted to pick up things their family needed and go home to bed,
The check-out policy in this store.(and I'm sure like many of your other stores)…….they have in this store at least fifteen (maybe more) I'll call them stop and go check-outs...you check out your items yourself...…..no one is going to tell me that they were put in your stores mainly for the convenience of the customer. Some people like them, most don't. You want to go to a register where a Walmart casher is and find that out of twelve registers,only three are manned.(Waiting again in long lines (happens a lot) I guess Walmart is saving a lot of money on wages they don't have to pay out.....right??!! just a guess. anyway myself and others would like to thank Walmart for the inconvenience...…………………………..We'll find another store to shop at...…..I'm sure this will bother the CEO's a lot.
I am very unhappy & disgusted with Walmart on line ordering. I placed a very simple order (I thought) but it took a total of almost 2 weeks in several separate packages before they were all received. I hate the fact they do not all come at one time. I think it is a way of Walmart to scam the customers. You get so many "little" boxes at all different times you forget what you originally ordered a couple of weeks prior! The 2 day shipping is a joke! There is really only 1 thing that Walmart carries that I can't find anywhere else but I will NOT order on line. I will go into the store & get that item & ONLY that item!!!! My other on line shopping I do through another retailer who not only sends it all at once but I get it within 2 days!! With free shipping also. The last order I placed was order #4511891-522393 on June 29, 2018 & I finally got the last item (I think) on 7/13/18....2 1/2 weeks later!!!! That is so insane------I now see why Walmart is getting such a bad name. I still don't know if I received everything because they were all spaced out so much.
Need to tell your checkers to stop talking with other employees about their personal lives to each other and check people out, in line so long, frozen pops were melting, no excuse for such lousy service. Had to get them replaced
Last month 6/08/2018 I shopped at Walmart on Academy NE in Albuquerque, NM and spent $178.58. The cashier was very rude, I asked if he could please bag my 2 bottles of apple juice which he had laid on the upper part of the bagging area. He said if I wanted it bagged I could do it my self. Also he laid on the upper area a pizza and a couple larger other items which I DID end up bagging myself. I was shocked and very upset and now wished I had left everything behind. I have shopped there again but will stop going so I don't have to be humiliated a second time. I'm sending a few numbers from my receipt so maybe you can locate this rude person. I 14 appr#008893, ref# 1042000314, trans ID 308159685382474, Validation zlfb, Aid a0000000031010, TC d054ef34aba121f6, Terminal # sc010928. Hope this helps find this person. Also while he was checking me out he was goofing around with other female employees. Thanks for your time. I'm NOT a person who complains but this experience was not acceptable.
i was stopped by asset protection about 3 weeks ago #1 i was stopped while exiting the first set of double doors AND garret (lp) had stopped me i was basically not even out the door yety he told me to follow him we went into office and he said he would explaian everything i y thought i had haD got home iNOTICED I HE DIDNIM IT WAS THEIR RESPONSIBT GIVE ME BACK MY LIC 2 1/2 WEEKS LATER THE MGR BASICALLY TOLD ME OH WELL I TOLD MGRTTING IT IN THR PROPER STORAGE OR LOST AND FOUND THAT IF THEY LOST MY ID OR DIDNT PUIT IT ANYWHERE SAFE THE MGR HAS SAID HE WILL CALL ME AND NEVER HAS L/P WAS IRRPONSIBLE UPON THEIR BEHALF FORPUTTING MY DOCUMENT IN A SAFE PLACE LIKE THEY DO EVERYTHING ELSE I HAD JUST GOT MY LIC 2 DAYS PRIOR TO STORE 2546 BACK TO ME ON THIS MA6TTER IRRARATABLY MIS PLACED MY CARD ALL I WANT TO DO IS BE COMPENSATED FOR MY LIC COST 88 DOLLARS SOMEONE NEEDS TO REIMBURST ME OR ILL GET A Lawyer cause he didnt give it back to me that very poor customer service and not fully doing his job polkease contactb me @ ryanw714@gmail,com or 7146766140
thank you mr. ryan westenberger
The Ruidoso, NM store is in desperate NEED of HELP! Store shelves are not being stocked! Cashiers are in very short supply (and I am one of those objectors who refuses to self-check) - People do need work, and if I succumb to the wiles of corporate greed it only helps YOUR cause. Check-out lanes (the few that were open) were backed up which caused traffic jams. Of course, the garden center check-out was closed, adding to my frustration. I think I can get away from Walmart shopping altogether by using the dollar stores for cleaning supplies and buying groceries at the supermarket. If I see an improvement on my next trip - I will reconsider. Bonnie Rains.
Most recently I have been unable to get my regular products at Walmart since their reorg I guess you would call it. I use Suave hair products in the pump containers, none of which are now available and there are no comparable unhealthy aerosol options there either. I always shopped your Faded Glory and other regular Walmart clothing brands and now I find that everything available is either horrible lookin or nylon, haven't bought any of the new lines - poor designs and horrible patterns. I still see some t shirts from before and do purchase them. There are a few Walmart brands of pharmacy items that have been absent from the shelves since April. I witnesses a manager scream at a salesgirl for opening a register to assist senior customers trying to checkout because their were people backed into the ladies department - there was only one register open. The manager was telling people to check themselves out there was someone in that area to do it for them. Customer friendly at Walmart is no more. I personally have been cussed out by an African American manager AND 3 or 4 of her sales force - wrote to you and NEVER got a response. Is Walmart trying to go out of business. Most of the time associates are in isles sitting on their phones or doing anything but work - don't they have an employee room for that when they are on break Or they are screaming and playing grab a__ in the isle - Time to wake up and take note - My apologies to those at Walmart who are helpful and do their jobs because they are the only ones keeping you going. One more question Does Walmart have a dress code for employees???
I have shopped at Walmart in Mt Vernon Ohio since it opened. But after this past week, I will never shop there again. The things I have witnessed and heard from employees ( who are afraid to come forward) are very unacceptable for an establishment in this community! I have been a store manager for another company for over 26 years and I NEVER treated my employees in such a horrible manner! I watched the "store manager" yell, disgrace, demote, and talk in a manner that would be classified as "abuse" to their employees. And ON the sales floor .... in front of customers and other co-workers! These are things that need to be held in private. Although I am sure this is not what your company teaches, it should be held responsible. Due to this action from the "managers", the employees aren't giving the customer service as they did years ago. I believe you should investigate this further. I felt sorry for these individuals being humiliated in public. This is very wrong to treat people like this..... thought Walt-mart was a family ran business?
I will be waiting for your reply.
On 7/6/20018 I was in Bridgeport, Ct. I bought at Bridgeport Wal-Mart to set of cell phone. Straight talk LG one for me because the one I had the battery was not good. and one for the ministry. I came back home to Fort Valley Ga. on7/12/20018 and turn in the new Cell phone to the office but unfortunately it was not the one they needed. I went to the Perry Ga. Wal-Mart store to exchange it. I try to explain to the agent what happened and as soon I told her that I have misplace my receipt With out hesitation she said that with out a receipt there was nothing she can do. I ask for her manager. Mrs. Lashandra came and said the same thing, I ask for the complaint number and she just verbally gave me the number and she reply that she will not loos her job over exchanging an electronic product and that she will supply me with the Return/exchange policy. Miss Kayla came back she did not introduce her self to me. But she handle the police to me and show me where it said that with out a recipe they cannot do the exchange, She also said that they tell every customer about the policy. But that is not true. Miss. Lashandra had an attitude, the first agent I talk to said that she did not know that if the product been stolen.
But your Policy state that a customer can exchange the electronic device. That was not explain to me or even try to help me on what they can do to solve my problem. It is very un professional service that your department has. the will not care a bout the customers and the manager nor her employees are aware about you return policy completely only on portion of it.
After I got home red the full policy I whet back to the store the manager on duty had no idea about exchanging merchandise with out the receipt. and to bring him your copy of your Return policy. I told him that the manager had provide me a copy of the policy but he said he had no access and that he can not do anything for me. If Lashandre already decide that she will jot accept my return.
So I have a device that is not good to us thanks to walmart policy according to Mrs. Lashandra and Kayla. Also the evening manager said that there is no way for walmart electronic department find out where the product was purchase.
Your store history said that you are only one organization own by the same family. I feel that the electronic department in Perry Ga. do not meet the customer service expectations and do not provide the customer full professional and positive attitude to customer problem solving.
The staff roll the ayes up , they will walk away and manager will do the same and will not come back to assist me.
had brain surgey paid off my Walmart card what they told me but I owed 11.00$ I got cancled on the card I will not to Walmart any more
I went shopping at Walmart at 3:00 am July 12th. I usually dont complain but every aisle I went down there was a walmart worker. Nobody said Hi may I help you and some just glared. You might want to talk to the manager, to train his workers better or have them work where they dont come in contact with people. I was at 175 Outer Loop, Louisville,Ky 40214.
I have applied for a Walmart Credit Card twice in the last two months and I have not received any confirmation on either one. I have attached a screen print of the application receipt thanking me for applying for a credit card with a reference number. I have called customer service twice and they said I would receive a confirmation in an email and physical mail, but have not received either. The last call I made today they said they were unable to send me an email but would send me physical mail which could take up to 20 days to receive. Could someone please help get this problem resolved? Thank you for looking into this, it is much appreciated.
I checked out on 4/1/19 and 2 feet from the checkout at the door, I was stopped scanned my receipt and then He proceeded to take out 5 easter buckets that was 90% off 49 cents, counted them, took pictures of them, I could not believe what I was seeing, He told me that anything that is not in a bag is to be counted and pictures taken! I paid for these items and I feel that he did not have the right to touch my items, I am 76 years old and never in my life has this happen before, 49 cent buckets!!!!! Everyone I talked to I told them to make sure that every item they buy at walmart to put in a bag, even if they have to tape them around the item, What is going on with you people, I have shopped at walmart for years and this is a sad thing to happen.
I was in Walmart located on Annapolis Road, Lanham, MD and wanted to purchase a Xbox game for my grandson, I was informed that they only had one Key as they had lost the other one. Understandable I could wait until the key returned, but when the employee who had the key returned I still didn't get any service, actually Robert the CS Rep who informed me stated he wasn't going to help me when one of the cashiers said we were still waiting. I finally flagged down someone else and they retrieved the key and assisted me.
If the young man was having a bad day he should have clocked out and went home. I guess he got upset because I asked why we couldn't get the game again. However, this is no way to treat a customer. You need to train your customer service staff on effective customer service. If it had been him and he got treated poorly he would have had an issue. This should not be tolerated.
TO WHO IT MAY CONCERN:
Hi, my name is Angela. I went to the Walmart in Blytheville, Arkansas yesterday to purchase a $200 push mower that was back in Garden Center. I am highly upset about the whole ordeal. No associate was in the Garden Center and we waited in there for about an hour,still no associate around and there were more customers asking me why no associate was in the Garden Center. know but we had been waiting for an hour.I told them I didn't know and I went and asked a woman associate that was working the floor. She gave me a dirty look and called for an associate Name April, I went back to the Garden Center and waited believing she would be right there. We waited another 30 minutes and the associate never came to assist me. i went to the pharmacy center to ask them to call an associate to Garden center and that one has been called already but she never came to assist me. So, The lady in pharmacy paged that an associate is needed in the Garden center. Once again I go back and wait another 30 mins. Still no assistance from an associate .I go to the pharmacy once again and asked for an associate to give me assistance. She as well, gave me a dirty look this time but she did call for Garden Center Associate about 5 minutes after I went back to the Garden Center. Waited 30 minutes more and STILL no associate came to assist me. My little 65 year old mother was with me and she had to help me load the big heavy box that contained the mower because we got tired of waiting. Three hours Is too long to have to wait on an Associate. We didn't even have help loading it. This Walmart lacks well mannered Associates and has the poorest customer service reps that I have ever seen. I went through all of this just to buy a $200 mower that I desperately needed or I would have walked away. One upset customer! Thank you.
We accidentally wrote a check on an account that was compromised and had to be closed. We realized it the next day and have been trying to repay what we owe. We have gone to the pharmacy and the store talked to managers who said just wait for a letter. We also contacted corp but no help. Now you send us to a collections agency. So now that you have done this we will never again use your stores for anything. We spend on average of 2-300 dollars a week there. What you did is just wrong. And on top of it trying to charge us an extra $30.00 to boot.
On April 6 of 2019 my grandson visited your Auto care center at the Walmart located at 7101 Cedar Springs Blvd., Louisville, KY 40291. He purchased motor oil and an oil filter from inside Walmart's and took it to the auto center for then the changes oil and filter. He was told by a technician name Marissa number 8509 that she was declining to change his oil and filter because the drain plug she claimed turned twice and was very hard to turn showing signs of cross threading. He brought his car to me and explain the situation and being an aircraft mechanic I told him I would help him. I purchased a new drain plug and brought home a 14 mm tap to re-thread the drain plug. From the comment the technician indicated on the service order I was prepared to remove this plug with an impact wrench. However a hand wrench was only needed because the plug was so loose I merely unscrewed it with my fingers. Within the service order it indicated an inspection had been done only for me to find out that I could actually remove the oil filter with my hand barely turning it. This should not have been missed within that inspection. Concern about the comments the technician made I made a visit to the Walmart Auto Care Center and asked to speak to the manager. The manager said his name was Jim and he was the assistant manager and hired to straighten out the mess with in the auto center. I explained to Jim the situation and he was very rude and continued to smoke his cigarette with another employee and the whole time I was talking to him they would smoke their cigarettes and constantly spit on the pavement. I explained to him that what the technician wrote down had to be a lie because she indicated the oil pan plug was cross threaded and there is no way she could have known that if she did not remove the plug. After observing several of the employees it was obvious they were trying to get the Walmart customers discouraged from having their oil changed. The rest of that week I make several trips back to the auto care Center only to be told and discouraged from getting my oil changed. On April 28 I did visit the Auto care center again with my personal vehicle and told them that I had my own oil that I purchased inside Walmart. I was told that they had changed their policy and they no longer would change oil that was purchased from inside the store. I told the technician that I seen an ad where they now carried mobile synthetic and if that was the case for $44.95 I would take the oil back that I purchased and it would be cheaper for me. But I was told they did not have 0W 40 oil so I was out of luck. What would have happened is your shop would put the wrong oil in my truck with no doubt. Your employees are discouraging customers if they feel like they cannot make a lot of money on them. I have been in business for more than 40 years and this is the worst business practice I think I have ever seen. Upper management needs to look into this practice. I am also going to file a complaint with the Better Business Bureau. Walmart is a big company and I am just shocked that you would conduct business this way. I have attached the service order and a picture of the drain plug.
I utilize the Chattanooga Walmart on Greenway drive for extensive purchases within all facets of my life. Store is very complete and rarely do I not find what I am looking for. Unfortunately the bathrooms are not monitored very closely and whenever I can the men's room it frequently smells foul and the waste container for s overflowing. There are some nice associates working there but I have noticed their tenure is usually limited, yet the rude associates seem to remain. Some very nice and very capable associates that in some cases have been there a long time have been fired. I noticed this trend off fast turnover gaining speed after the last store manager(Alan Curtis)quit. He was very capable and very nice, it's anybody's guess why he left. The management team that replaced him are inferior.
But the main reason I am writing is that upon entering your store today, many hundreds of dollars worth of plants had toppled over because of the wind, had obviously been there sometime. And upon closer inspection all these plants, as well as the rest on display we're dieing for extensive periods of time due to be ok ack of water. I have seen t he is before at t hi us store. It posts a terrible WE DON'T CARE IMAGE, totally opposite of the messages of a positive nature on Walmart TV commercials. I spoke to three mangers who all acted arrogant and indignant, and when I left the store 45 minutes later the poor plants were still spilled out into the entrance driveway, many withered from lack of water and proper care. As discussed said, it represents a store wide attitude of not caring about the reputation of the store or how their behavior translates amongst the customers.
You corporate policy now of checking any unbagged items, even when there are may other bagged items in the cart is insulting. It assumes that ALL your customers are potential thieves. Tonight I went to the Supercenter on Westport Rd. in Louisville, KY. I had a few large items that the checker did not bag. As a result I was stopped at the door and scanned on those items. I told the woman at the door that I objected to the policy. She said that it was corporate policy. Therefore I am filing this complaint and telling you that this is a one strike and your out deal. I have done this with another box chain here. Now I will here. I will not go back to this or any other of your stores unless or until I find out that this policy has been revoked. It treats all your customers as thieves. It is VERY INSULTING since I spend a lot of money a year there. You won't miss mine anyway.
James H. Stahr
Price mis-marked green peppers on bin .88/lb instead of each. Produce manager told me let the cashier know. While dealing with cashier on register 5 the cashier on register 4 was very rude and inserted herself in the conversation. My decision was easy then decline purchase. This all occurred about 5:25 pm today.
I went to Walmart to purchase Bod body spray, it is now kept in a locked display case and I understand that and appreciate that they had to do that b/c people end up using it and then the next person doesn't get a full bottle. There was a button to push for customer service and I ended up pushing it 3 times, so when no one came I went to the front of the store to customer service and asked if they could get someone to come open the case. The girl paged someone over the loud speaker to help so I went back and waited for someone to come and when no one did I pushed the button again and in a bit a gentleman worker came over and told me they had been looking for the key and no one has it so basically I couldn't buy the product. I told him that isn't right and went back up front and asked for a manager and this gentleman was one. He called to another lady worker who was probably a supervisor and she then found the lady clocking in and asked her for the key. She didn't seem too concerned and left toward the back of the store and the supervisor lady told me come on, we'll go back and wait. When we got back to the case she was talking on the radio with the 1st gentleman and he told her there was no key and that he had already told me that. In my mind that's not an acceptable answer!!!! She apologized and said hopefully they could get more keys and that she and some others would get one. For an organization as large as yours that's poor customer service.....no one has a key???? That took probably a half hour of my time.....not acceptable.....
I complained about the Harlequin Series Books being taken from Walmart Humboldt Tn and found out it was not true . I sincerely apologize. Thank you.
O i will use a Hundred words. I was in your Fall River store around 4.30 today doing some shopping, as i was walking down one of the main isle's i slipped on a Broken Egg sitting in the middle of the floor twisting my lower back then catching my balance with no one in site but i'm sure it's on one of your countless cameras in the Grocery Section. After it happened i left my shopping cart over it so no one else would do the same wile i looked for help. So here is the help i received, told one worker who told me o i'm not on the clock anymore and quickly walked away. Then i told a second worker who was a so called greeter and told him about the Broken egg i slipped on and he told me he could not walk to were the broken egg was located but when he seen that it was in eye site of him he grabbed a cone and marked it after i removed my shopping cart. All the wile i can already feel the twink in my right lower back as i was checking out so i told my story to the cashier who asked me if i would like to make a report and i said yes. So then one of your so called Managers came out to meet me and i told him what had happened. Well he told me he seen the broken egg and it was being cleaned up. (Never even asked if i was OK or what my name was.) Right now i can feel the pain in my back and i'm just dealing with it until the morning. If it is still hurting i'm going to the Hospital and strait to a Lawyer. Who leaves a broken Egg unattended as this was? I want you to take a look at the Video i know you have to see just how long this Broken Egg was left unattended in the middle of the floor. I was told by one of your own workers if something like this is spotted they are suppose to stay with the object to warn the public until it's cleaned up. If i'm still in pain in the morning i promise you won't be hearing from me again it will be my Lawyer you're talking to. Made sure it was cleaned up on the spot before i could even have a chance to take a Picture. Unbelievable Neglect.
I went to Walmart in pace florida today to get oil changed. after reading my receipt about service, it said tires checked 35 lbs in each tire, my car has the tire pressure for each tire on speed dial. 3 tires had 35 lbs, but 1 tire had 38 lbs. so I checked when I got home and I know they did not check it. also got to checking other things and know they did not change my oil filter. so I will not be going back. bad service.
On April 1st I paid for 2 Better Homes And Gardens 3 person Glider to be delivered by April9th, it wasnt and Walmart kept telling me to wait it's coming. Later they reordered and dropped shipping charges and only 1 glider was delivered 2 weeks later in a damaged taped up box with pieces missing and frame twisted and bent, driver said they didnt recieve 2. I called Walmart they insisted both were delivered and I needed to file a police report. I made several calls, online chats to Walmart and asked that they call delivery and confirm 1 was delivered, they would not do it. I had to call Pilot delivery service and they went above and beyond to contact Walmart. I still have not been refunded and have a pile of junk sitting in my yard . Walmart has had my money for weeks and caused severe stress over this situation.
Customer service is horrid. And I dont appreciate speaking to someone in the Phillipines that I can't understand.
I asked 2 be refunded for both pieces .
This was a large purchase of ove $700 dollars .
I spend a lot in Walmart I used to work for wal mart we never told a customer there wrong and the customer has to prove that the sign is there and boxes of this is there 50% off the price with the easter waited up at self service for about ten minutes then went for this person and was told the same thing and then had to show her I did ask for a manager but they gave me this person I am really thinking hard on this one I do not like to be told I am wrong this is the store in huntersvlle I can barely read the reciept transaction number is 5504 1712 1492 2367 5724 the manager at this store is james dick I also shop at the one in Denver,nc they are always helpful and nice guess the way I look at it is if travel longer distance just get treatment I expect as a customer even though this one is close to me I spend a lot in Walmart I also do stuff on line
There is an express checkout lane clearly marked 20 items or less. On numerous occasions at the Walmart in Eastland TX I have gotten stuck behind customers with full carts. Today at 9:45 I had 11 items. The customer in front of me besides 5 garden purchases had at least 45 additional items. Her total was 67.xx. When I asked the cashier she told me they are not allowed to turn them away from their line. The lady behind me in line also had an overflowing basket. If it isn't an express lane then take the stupid sign down!!
Very annoying especially when there were 2 other checkouts open. Just one more reason I hate shopping at this Walmart. Maybe management needs to retrained in what express lane 20 items or less, means.
Seriously considering driving an additional 20 miles to shop in Breckenridge from now on. On the many occasions I have shopped in Breckenridge they always have registers open. What a shame this store in Eastland is so bad. Even some of the cashiers have complained.
Visited sporting goods department in Lawrenceburg Ky store On Easter Sunday. Was looking for food plot seed for wildlife planting on my farm. This is the time of year (spring) for planting. Not during the hunting season which is the time of year you guys tend to carry seed. (not real smart) I normally have all my planting done by this time but wanted a little extra seed for some bare spots. Tractor Supply was closed for the holiday or I would never have paid your store the visit. Our visit was at approx.1:00pm I told the lady in sporting goods what I needed and she acted like I was insane! THIS TIME OF YEAR WE SELL FISHING EQUIPMENT AND FISHING LICENSES NOT STUFF FOR HUNTING. IF THAT WAS A PROBLEM CALL HEADQUARTERS. My wife and I looked for our self and actually found two bags of seed. this employee was very rude in my opinion. I have been hunting and fishing all over north and south America and run my own hunting camp here in Kentucky. I buy seed from you guys some times in the fall and normally store it for spring planting because you tend to be a little less costly than outdoor stores. I do not need lectures from associates on the proper time of year it is. And as a side note it is spring Turkey hunting season here in Ky.
On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!
On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!
Hello from El Paso, TX., the most Western city in the great state of Texas.
I live in N.E. El Paso, where your nearest Supercenter for most of my consumer needs is located on Dyer Street; store # 05947.
It is very frustrating not to be able to communicate with deli, bakery or floor personnel when your associates are only required to speak Spanish.
I am an American English-speaking senior.
Having to wait until someone can be found who can understand my questions/orders, (deli/bakery) is oblivious. I feel very inconsequential as your customer.
El Paso is a border community. Most employees in our City and County government are bi-lingual. This is important so they can serve our English and Spanish speaking population.
Our business community as a whole employ English speaking staff.
I do not know how your employment interviews are conducted, or what your expectations are of future employees, but, as long as I pay the IRS, local sales taxes and property taxes in U.S dollars, I should be able to use English to conduct business in America.
I will recognize Spanish as the national language as soon as Mexico reclaims Texas.
Left Iphone in parking lot in Walmart cubicle for those waiting for bus or taxi.[ Walmart 04005 ] Realized when almost home that phone was forgotten on bus, called walmart on out of country phone through Skype and am still on hold for customer service. Initiated call at 4:38 PM EST and am still listening to elevator music, time now 5:44 PM 4/22/2019. People have cut in 4 times to inquire what I am on hold for and to no avail customer service " is very busy". When left store customers were quite sparse. Spend thousands a year on Amazon prime and figured to share a little business with Walmart to see how it goes and am disappointed with the dawdling service. Before getting incapacitated had small business that did well by satisfying my customers. Sincerely, James M Montagne @ email@example.com
Bad service and ride people. All self check registers and one with a cashier. I went to the one with the cashier and she puts out her closed sign. I do not use self checkers because I do not work for you. Then I went to the service counter she ringing up a customer with about 20 items. She yelled to me that she won't ring up more than 5 items, I had 12 . I let her know that I was not going to self check and that she was ringing up more than 10 items for the person ahead of me. She agreed to ring me up and told me not to bring more than 5 items in the future. Do you call this customer service? Your company is losing thousands a day with your self checkouts. People are bragging what they got for nothing in the parking lot. Bad way to do business.
I purchased a large bag of Great Value frozen Whiting fish Thursday, April 18. I cooked some of it yesterday but it is no good. I contacted your University Heights store this morning and was told that I could not get a refund or store credit for the bad fish because I opened the bag. This is an unfair policy and I would like an $11.28 refund on fish that is not consumable. How is any customer suppose to determine good frozen fish from bad frozen fish just by looking at it. It is impossible!!!
Bought new tires less than a month ago, one keeps loosing air, went back to get it checked, the man was very rude. No, I did not have road hazard, was never offered it. Said it would cost ten dollars for you to fix it. Now if he would have said, if it is more than the seal it would cost me, but he just said, I didn’t get road hazard so it would cost me to get it fixed. It wasn’t the money so much as the way it was presented to me. I left, will go else where to get it fixed, and if it is just a bad seal (your fault), I will be sending another complaint. Thank you
My husband returned a product. Cashier did a convoluted transaction so he did not realize that not only was the money not refunded, he was overcharged for the product that he purchased in return. I called the Epping NH store to complain and spoke with the assistant manager John. He felt it was reasonable to ask me to drive back the 90 miles roundtrip to get my refund. I offered to scan and email him the receipts but I was told I could only get refunded if I went back to that store. I called headquarters and spoke with Brenen employee#1252106 who insisted he was a manager, but when I questioned if managers worked weekends he eventually admitted he was a supervisor and not a manager. He also stated that headquarters could not issue me a refund, send me a gift card or do anything to help. He said I had to drive the 90 miles. I asked if he would be willing to do that to correct a Walmart associate error and he said that his opinion did not matter. He refused to answer the question. Please be very wary when shopping Walmart as their customer service is pitiful. Too bad you don't have negative starts because 1 star is being way too generous.
I waited 25 minutes for a consult on a prescription. The pharmacist's only excuse was "I forgot you were here".
I have sent three e-mails to your fraud department because two 50.00 gift cards purchased with cash for my husband's and daughter's birthdays were maxed out a week before they received them. I went to the store where they were purchased and was told nothing could be done for me at the store level. The phone number I was given had no options for human contact. I finally managed to reach a Customer Service representative who gave me information for contacting the fraud unit. As of today, I haven't heard from them, even though the e-mail said it would take three days. It has been over a month since my first local contact and I am extremely disappointed that WalMart doesn't seem to care about me or my situation.
About my complaint of things being moved at Walmart so much you cannot find things , because they are being move so much , if you did not move things so much , people could get in and out and shop , more efficient , people with health problems that can not get around to good would not have to look for things and be in other customer way , and you would sell more , people shop for less when they have to look for the same thing in a different place all the time , they get a bad attitude and shop for less , due to the fact they are tired , from work or going to work and they have to look for things , moving things that often , hurts your sales , people buy less , because they get tired hunting for things in the Grocery section , the man that came up with this suggestion , does not shop , and is causing Walmart to lose a lot of money , look at the money you could make if people could find things and not get fustrate while shopping .
I recently (4-16-2019) went to the Walmart Super Center in Defiance, Ohio to purchase a battery
for a 2015 Ford Escape. All advertisements regarding battery sales state that it includes
free installation of the purchased battery.
A Walmart representative at the desk of the Automotive Department stated that it
would be about a 40 minute wait before my vehicle could be serviced. He then took my phone
number so he could call me when the service was completed.
I browsed the store for about 30 minutes while waiting for my vehicle and then received a
call from the same representative and he informed me that the Automotive Department
COULD NOT install my battery due to the location of the battery in my vehicle.
I saw no such disclaimers anywhere in Walmart advertisement and wasted at least 30 minutes
waiting for my vehicle only to not get the service done.
Are your mechanics not properly trained and do you not believe in TRUTH IN ADVERTISING?
I should have asked for a refund on the battery and went else-where.
I could have installed the battery myself if I had the tools that these mechanics have available
What a waste of time and what a frustrating experience!
A response would be appreciated.
In Lake Charles La. on highway 14 Walmart , for the last 14 years this Walmart , moves items so much in the grocery area , that every week you have to look for the same item , in and on a different isle , nothing stays in the same place over three weeks , so every time you go into the store , you have to hunt for the same items , you bought 2 weeks ago , that not good business , people spend most of there time looking for items , not buying , store is pack with people trying to find thing in the grocery section ..after looking and looking you get tired looking and leave and go to another store , and finish your shopping .
I ordered (order number 3571986*584246) $109.96 of clothing and 3 tops ($37.77) do not fit. I tried to return them to the store in Georgetown, Delaware and they said it was from a third party and I had t send them to them. I thought the person was typing out an address to send them but they were not it was just a slip telling me the same thing they said. I called customer service and they said they handled it and I would get an e-mail from the seller giving me the address to send them with in 24 hours. I waited 48 hours and still have not received anything. I called customer service again. After I explained the problem she said they were having problems and could I call back (why didn't she tell me that instead of after I explained? I am very good costumer of Walmart but if something isn't done that may change I want my money back. And people should be told about the third party deal before they order... Right now I am very upset with Walmart. I want something done.
P.S. I hope it does not take as long for this as the calls that were made.
I have contacted Walmart more than seven times to facilitate my "unsubscribe" ( any and all Walmart advertizing messages sent to me ) request and I have received no response. I and my family and friends will never shop Walmart until this problem is resolved.
3245 Weigl rd.
Every time I go into this store there are no sani-wipes for cleaning cart handle. Often items needed are not available due to failure to restock. Then after all this frustration there are only 2-3 checkouts open with 4-6 people in each line and everyone is angry and complaining. You want my money but fail to provide reasonable service. Thank god for Target! Very disappointed long time customer.
My name is Fred Mallaire. On Saturday April 13th, 2019, I purchased what I thought was a Mariokart7 2DS game system with a box having serial number AW11472120 from the Walmart store # 2113 at 1607 W. Bethany Home Rd., Phoenix, Az. 85015.
On Sunday 04/14/19 my granddaughter opened the package for her birthday to find in lieu of the 2DS system a wire cutters wrapped in a Los Angeles times newspaper.
That same evening we immediately went to Walmart with the defective purchase. We spoke to an assistant manager with the name Margan or Margarita. She went back and reviewed the film and said that from when the box was received by Walmart to my purchase they could see that no one had tempered with it. So my wife and I knew we had been a victim of fraud and we decided not to purchase another 2DS for our Granddaughter at Walmart.
My wife and I went over to the Target store in the same mall complex. And we notice that the 2DS system boxes, there, are not sealed in a plastic wrap. The sales employee at the target said these units never come with their boxes wrapped in plastic. We explained what happened at WalMART. The Target employee said I would go back and see if the other boxes were wrapped in plastic at that Walmart for the boxes do not come like that, for I used to be a manager at game stop and I know how they are sent from the distribution Center and as you can see here at Target they are not wrapped in plastic. I said did it come from the factory this way? He said no, and added that the stealing of the 2DS had TO HAPPEN at the distribution center and perhaps Los Angeles, since the La paper was in the box with the wire cutters.
My wife and I went back to Walmart and noticed that none of the other boxes were wrapped in plastic. My wife asked the assistant manager, If she would please look on the video again to see if the box that she watched on film earlier from delivery acceptance at that Walmart to my purchase of it on 04/13/19 was wrapped in plastic and then seeing it wrapped in plastic as it should not be would confirm that it was received in a tampered condition. The Assistant manager said sorry I can’t help you.
We walked away with the understanding that Target in lieu of Walmart cares about customers.
We know that we received a sealed box from the Walmart locked cabinet that did not have the actual game system inside. We purchased in good faith and if the manager would have just checked the film then they would have seen that it was wrapped in plastic unlike all the other system boxes in the locked cabinet.
We would appreciate if you would please make this right.
I have attached pictures of box, plastic wrap that box was wrapped in, wire cutters in lieu of game system that box contained and receipt.
Respectfully, Fred Mallaire at 602-361-6574, email: firstname.lastname@example.org
On April 13,2019. I, Jonathan Bradley was visiting the Greenwood Walmart Tire Department located in Greenwood,Ms. I informed employee Rosie Jackson that I needed to replace a tire that under warranty because I mistaken ran over bark wire causing the wire to rap around my entire putting a large hole and causing wire to come through the tire. Ms. Jackson began doing the paper work later. Another employee first name Rosie stated she (Jackson) were on her break. I asked Rosie could someone check me out because I had been waiting for approximately one hour. Rosie began to check me out informed me (Bradley) that I owe sixty plus dollars. I informed Rosie that the tire was under warranty. Ms.Jackson return from her break assume. She (Jackson) informed Rosie that wasn't correct paper work. Ms. Jackson look for the correct paper and couldn't relocate the paper work that when she departed to the back (Tire Shop). She return with two employee from the back. One tire worker gave (Jackson) a number from the tire rack. At this time (Jackson_ stated to me that I needed to get a tire alignment. I informed(Jackson) that I didn't need a alignment. I ran over some wires again showing her the hole in the tire. Ms. Jackson informed one of the employee to check the thread on both tires. The young informed her that my old tire thread about 6/32 and the new tire was 8/32. She informed him he didn't read my tire correctly. That when she stated 4/32. At this time she stated she could give me a credit of $14.00. and I would have to pay a credit of $47.00 . I informed her that the young man read the thread right the first but you change it. Again I showed her the big hole in the tire. She started hitting on the wall calling for Associate Manager Kimberly Mays. I seen Mrs. Mays looking through the Tire Shop door. Ms. Jackson departed the front area to the shop area and began talking to Mrs. Mays. Mrs. Mays and Ms. Jackson both re-enter the front desk area. Mrs. Mays began playing with a small child hugging on some customer and later on start typing something on the computer. At no time Mrs. Mays said anything to me. Ms. Jackson again stated I needed to get my rear end aliment. At this time my wife Linda Bradley informed (Jackson) to take the new tire off and put my old tire back on. At this time departed Greenwood,Ms. Walmart. This is the not the first time I have had problem with Greenwood Walmart. First time I lost my three of my hub cap because the weight were put on the outside causing the hug cap to not stay on. The manager stated I didn't informed the tire man to put the weight on the inside. I informed him the tire man seen the weight was on the inside before he put new tires on my vehicle and hug caps wasn't fitting correctly. The second time the tire man mess up 14 lugs on my car.The manager informed me to buy some more lugs and he would get his best work to replace them which he did.
myself and my family go to Walmart everyday we probably spend $2000 a month in the clarkesville Indiana store but as of today that all stop I wouldn't shop at Walmart again if it was the only store on earth.I tried to return a plum tree I bought there it was supposed to have a 1 year warranty if it died I was supposed to be able to get another tree but because of some hag on a power trip they got me for $22 she would not swap out the trees because I had lost the receipt even though the tags were still hanging on the tree all she had to to was scan the bar code but no she insisted on a receipt I have return and swapped out stuff at lowes home depo and Walmart in the past without a receipt and did not have any problems what so ever.Will never shop Walmart again!!!!!!!!!!!!!
I can't find the products I'm used to buying. It seems like I get accustom to a product the stop stocking it.
I get to the checkout line and I have to wait for the cashier to stop chatting with the customer in front of
me. The lines are long enough to wait in, let alone waiting for cashiers to talk about their personal problems.
I can't even get a 1 serving can of peas. 1 liter bottle of diet coke. Vegetables are not very fresh....etc.
I spoke with Harvey from Chicago Illinois (call center) took my online order today. As it was a large order, I had called and spoken with someone both yesterday and the day before and had my shipping fees waived. Victoria gave A+ customer service as did Maley. Harvey from Chicago -took my order-hit my debit card for the full amount and then said no I am not going to waive your shipping fees and then HUNG UP ON ME despite it being documented as approved by a supervisor 2 days prior. During the course of my transaction he said he would finish my order as he would be going on break in 4 minutes. He is rude and was not authorized to take the full amount. This needs to be resolved. I am IRATE!
My Walmart online grocery account with Fishers, IN was flagged because of reporting too many honest facts about their flawed grocery delivery service and because I used too many promo codes. Apparently, they don't want you to be honest about their continual issues of out of stock items. They send you a survey and if you give them a low rating too often they don't want your business anymore. The flagging is determined by the grocery manager's discretion in an effort to prohibit you from ordering in the risk that the department will receive another bad review or customer service call. Instead of raising their standards to improve service they simple ban you as a customer. I placed15 or more phone calls including speaking with corporate and the only resolve was to open up a new account with a different email address. I received no apologies and most of the people I spoke via customer service, call centers, consumer dept. and even corporate acted as if their hand were tied. Many were downright rude!
I tried fo many times to call a store and your customer service line. Over an hour of my wasted time. I never gotto speak to a live person. The stores' lines just rang and rang on. HORRIBLE CUSTOMER SERVICE!!!
I took two rims to the auto dept and bought 2 tires and have them mounted.
They put my tires on the machine and stopped and started on other customers that came in after me, to service their vehicles. One of them I knew and he wanted oil change and didn't have it scheduled. Finally after over 2 hours of waiting they had my tires ready. I paid and drove 25 miles to mount them. When I got them out of the truck one was flat. I aired it up to find the valve was leaking. I looked at my ticket and they charged me $3.00 for new valves for each tire. They did not put new valve but charged me $6.00 for them. I had to drive to wal mart in Forrest City Ar and pay $3.18 for a new valve. The wal mart in west Helena at is the one that I paid for something, not to mention the extra time and expense to go have one fixed again. The time on the ticket does show the accurate time I waited. My ticket service order 26588. I think the extra charges for the valves were done on purpose thinking I wouldn't know the difference. Wonder how many more times that has happened On 4-9-19. This is not the first bad experience I've had at this store. Most of your employees are rude and act as if it's a pain to wait on customers and I have never got a thank you for doing business. If they don't like their job they should find another.
I went to the Walmart in 1919 Davis St San Leandro, CA. This happened Monday 4/08/19. This Walmart in particular is always gives me extremely delayed service when the formula drawer to be opened. I went in and there was no bottom to called for assistance to open the formula cabinet. Both me and my husband are walking around asking ALL employees for the key. No one had it. After about 15 minutes we ask someone to make an announcement over they speaker, they did. 5 more minutes and no one came. I decided to go to the front and I encountered the CUSTOMER SERVICE MANAGER DANIELLE. I asked if she could send someone to formula bc no else could seem to help us and she just "ok." I replied frustrated, "It's been over 20 minutes," And she rudely answered "well the only thing I can do is call and you can wait." I walked about 10 feet away and watched her NOT MAKE THE CALL. I went over to her again and said "can you please call because I clearly saw that you didn't." She replied, "Well that's your fault because you walked the other way and now you're going to have to wait longer" I cannot believe this is the type of service I received from the Customer Service Manager. I am extremely applaud and hurt by the attitude of this employee. I shouldn't have to drive to the Walmart father from my house, I expect every Walmart to live up to the great customer service you claim to give your customers. I would like the district manger or store manager to contact me via email or phone. Yessika0@gmail.com or 510-696-0142.
I am writing this letter to clear my Wife Juliette,s good name also mine
Let me give you a picture of how it began .We were checking out at Walmart in Ajax Ontario and the Cashier asked my wife if she would
like to apply for a Wall Mart credit card and with my nod she agreed ...now the line behind us was long and people were not pleased about
this so she felt stressed as the people were grumbling...however she gave the information asked of her ..I was bagging our purchases while she
gave the information as understood .We got the card bearing my name by mail and called activating it being told that we must make the first purchase at Walmart which we did and another at a Pharmacy ...no problem at this time...the third purchase was declined ..I called the security
number that was given and was asked my name where I live date of birth credit cards and their numbers that I have and drivers licence number
and they said this is not correct and asked for me to fax a copy to them ….this is when I took objection...I would not send such a document by mail
ever ..considering the electronic fraud taking place, and beside this it may be against the Law.
We have never been made to feel as though we were scammers as at this time ! and we have never been refused a Credit card before! and we have a number of them in good standing some saying that we qualify for a Credit Increase if desired!...so we don't see why Walmart cannot validate our identity other ways and restore our good standing in the credit department.
We spend about 3-5K at Walmart every year using other Credit Cards ;we would like to continue business with Walmart and it is up to you if this
Neville & Juliette De Abreu
Shopped at Walmart Cromwell CT. Store #02299. Spent over $500.00 with 2 carts of merchandise. Ref#90900040835 on 3/31/19 at 11:12am. Gave clerk $1.00 coupon. She entered $1000.00 in error. Had to empty entire 2 carts, unbag and rescan order. This took another 1/2 hour after waiting in line. No process to void coupon apparently after a manager tried. What a huge inconvenience with children. Almost aborted trip...Walmart needs more up to date computer system to keep loyal customers. I spend an awful lot at Walmart and was very unhappy with this experience.
3 Mario Drive
Our local Walmart in port Allen Louisiana is open 24 hours. Should I be able to call and talk to someone at 630 in the morning. Tried this morning from 6am to 630. No answer.
I don't mind self check out usually but.......today I had the worst experience ever! I arrived at the front of store to massive lines in all lines with a cart full of groceries only to find out that yes I had to check myself out and that the store has NO BAGS!!!! Their was a young girl very rudely handing out cheap plastic garbage bags that would barely hold anything heavier than a load of bread without breaking!!!! And since the bags were just laying there the scanner kicked off and had to wait for an employee to come type in code after every few items scanned because the scanner perceived us to be stealing because you couldn't balance the garbage bag in the correct place! Total lack of managerial presence during this catastrophe and total overall poor management! Thank goodness we have another option nearby in Murray, KY !!!! Will not return to the Paris,Tn. STOre! Hire a manager! This woman is never there! We are a rural area we need our store!
Purchased 4 tires and had them put on my jeep almost 4 years ago. I bought road wear and have been satisfied with everything until this weekend. I hit something with my front drivers tire and my tire went almost totally flat. I have only put 29,000 miles on it since I bought the vehicle. I know tires wear and I didn't have a problem with paying for another one at all. My issue was the run a round with my nearest Walmart. I looked them up on line yesterday Sat, 4/6/19 saw their hours were until 7 pm. I called, couldn't get an appointment, must come in person. Was told they could cut off taking customers early so they wouldn't run out of time. I understand this. My husband took the tire off and we drove 35 mins and got there at 6pm. I was told they didn't have time because they were short on help. I wasn't real happy but understood, we shouldn't have gotten there so late. I looked up their hours for today, Sun, 4/7/19, open until 6 pm. We got there at 3pm and was told it would be a 3 hour wait by the same man as the day before. That would have made it closing time for them so why was he still taking customers if I was going to have a 3 hr wait which put it till 6 pm, closing time? Once again he said they were short on help. Not my problem, hire some help, bad manager or something. I was pretty hot this time and should be ashamed of myself for what I said. There were still 2 people in line behind me to talk to him so I'm guessing they didn't have a problem waiting 3 hrs. We drove another 35 miles to Canton, got waited on, the tire replaced, and had dinner out, then drove 45 mins to get home at 6:15. I'm guessing we'd still be down there waiting or would have been told at 6 pm, Oh sorry, it is now too late to do this tonight. You got some serious problem down there. Just needed to vent and apologize as I did use some nasty language at your business. I've had all 4 new tires put on both the last 2 vehicles I've purchased at Walmart and I just purchased another vehicle which I'll put new tires on soon I'm sure but I think I'd rather stay in town and give local merchants my business even it does cost me more after this frustration.
MY TV SAGA: I purchased a 50" Samsung LED TV from Walmart.com on Nov 2016, together with a 4-yr extended warranty. The TV lost its picture and sound in Feb 2019. Asurion, Walmart's Customer Care Team agreed to have the TV repaired at its depot. It was returned via UPS. Although it was now working, it was physically damaged, probably having been dropped in transit.
Asurion now decided to replace the damaged unit but instead of a Samsung, the choice was a Polaroid or a Sceptre---each retailing for much less than a Samsung. I complained to various supervisors at Walmart and Asurion that if I wanted a Polaroid or Sceptre, I would have bought one. "Too bad" was the reply and I was given 48 hrs to decide.
All this with an extended warranty! I chose a Polaroid with a picture that is not the greatest and a reputation that is even worse.
I bought several things at the Brigham City, Utah store including a razor for 11.88. When I got home it wasn't in the bag. I took the recite back to the store and the cashier who helped me said to just go get another one and take it to the customer service desk. They wouldn't let me have it and said they can't do anything about it unless someone turns it in. So I am out a razor and travel to and from the store...I live 5 miles away. Very disappointed and hope this can be resolved.
i had sent a complain on 4/5 when we got home,about 2 employees engaged in a very loud tone,seems the man was trying to calm a cashier down,you wouls thing,that they would go into a offics,the lady was talking so loud,waving arms just unreal,mean while people are looking because it was loud, she is off reg. and there are lines,come on ,then she is going to reg. and a employee walks buy she yells its ok i have been talking to micky,the employee said nothing to her unreal
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