Walmart Complaints Continued... (Page 2)1336+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
I purchased a patio set from the Henry County Ohio Walmart. After having it for awhile I went back to purchase new cushions for the chairs to this set only to find that Walmart doesn't carry these particular cushions. I have literally been searching for replacement cushions for these chairs for over a year without success. I've provided pictures to employees all of whom have said, "well I've never even seen cushions or chairs like that before." Funny, I bought them from this store. How can Walmart sell an item, but no sell the items that go along with the original. You can't sell toys without selling batteries. These chairs are completely useless now and they weren't cheap.
I went to Walmart to have 2 canvas photos made for my mother’s birthday gift at 1:30 p.m. The photos was suppose to be done by 5:18 p.m. my moms party was at 6:00. So I get a text from Walmart saying my order is ready to be picked up: I go to Walmart to pick up my order, the employee working said they are not here. I said look again they should be here. He continued to look, and they were no where to be found. He looked in the computer to check the order. He said the order was not made, he said the canvas machine had went down. Ok by this time I really upset. I asked why they couldn’t have picked up the phone and called me to let me know this so I could’ve went to office depo to have the photos created. He said he did not know why. So I asked for a manager he called for a manager. I stood there for 15 minutes waiting on a manager, no manager came to assist me. By the time I stood there waiting it was almost 6:30. Okay so now I missed my mother’s surprise party, due to Walmart being so unprofessional and so unreliable with my order. I mean really they should’ve contacted me to let me know that my order wasn’t made but yet could text me and say my order was ready to be picked up. So this is how paying customers are treated, I’ll do my shopping elsewhere if things with my order can not be made right. Very hurtful about this.
Store 05883 has been in decline for some months now. Since winter 2018. There are unstocked shelves throughout the store. Especially in the grocery section. It is a disgrace. Not to mention they "reorganized" everywhere.
We shop at WalMart to get everything in one place and now must shop elsewhere because of this chronic stocking problem.
Called for assistance last time and no one bothered to show up to help.
Employees are great. For the most part. Too bad management isn't doing their job.
We shouldn't walk into your store and have it look like a natural disaster had occurred. That your store had been looted for food.
If this does not improve, and soon, we will be shopping elsewhere.
My complaint is at two different times I specifically called because I cannot get to Walmart for I have no transportation so I have to take the bus my first complaint was I called to customer service at 8:30 at night to see if they had quarters for sale the lady from the clothing department and for me they said they sold quarters I specifically told her I do not have a car I'm taking the bus she said we have quarters just go to the customer service when I got there they said they didn't sell Corners I ask for manager and the manager did nothing about it he agreed with them that they did not supporters and I told him I came all the way from on the bus cuz I know Transportation at night I'm a female not the best I would encourage anyone to walk at night let alone a female at night and the manager did nothing he didn't ask the clerk to come up front he didn't say he would talk to the clerk he didn't apologize he absolutely did nothing once again this morning I woke up and they forgot to put my bleach in my bag yesterday after I spend $143 I called cuz I called and somebody from don't recall what department said I had to bring my receipt in they have a logbook at the front and they would check my receipt so I said can you transfer me to customer service please she put me on hold and left me on hold I called I hung up and I called back was the same girl that answered and put me on hold again and nobody came to the farm after 10 minutes of sitting on the phone I hung up and decided to file complaint with you
I have always kept my distance from Walmart based on what others have told me. Today I made a trip to compare prices for a certain item. I went early so as I could get in and out quickly. I went straight to the product I was interested in then stood in line at registers for over 20 minutes. There was apparently a shortage on employees who could work. I have been a manager most of my life and as a manager if you have call outs You get out there and get on a register. Your guest don't wait in line for 20 minutes.....I will keep my distance and give bad reviews to all I meet. I was giving you the chance to change my mind but apparently all I have heard is the truth. Now I have personal experience to tell. Thanks for a bad experience and reinforcement of my decision.
My wife and I looked up a cordless Dirt Devil vacuum cleaner BD22050 on your website and it gave a price of $59.99, showed in stock for pickup today at our local Wal Mart. I went to the store and they had it priced at $75.00 so I showed them the price listed on your website at which time I was told they don't price match your web site pricing in a very rude manner. I told the associate that this was bullshit and they could keep their vacuum, She then slammed the vacuum down on one of the checkout counters and stormed off telling me to leave. What I find most upsetting about the whole thing is my wife was able to order it online at the lower price and get free shipping to our home. To me this is a rather asinine way to do business as we got the cheaper price and you all are out the cost of shipping. Maybe you should rethink your business strategy as it alienates your customer base.
Dirt Devil Power Swerve 16V Cordless Stick Vacuum, BD22050
Average rating:4.1737out of5stars, based on259reviews259 reviews
Walmart # 558157193
Free 2-day delivery
Arrives by Mon, Jun 10
Free pickup today
In stock at Abilene, 4350 Southwest Dr
Add a Walmart Protection Plan
powered by Allstate
None2 Year - $5.003 Year - $7.00
I purchased a summer dress. Probably three or four weeks ago. I tried it on last week it is too short. So today I returned it. I am really really upset. First let me say I shop there at that store three to four times a week . Pay with debit card or cash. I really try to keep my receipts for a month. well I did not have the receipt for the dress . so let the function ... She said she checked for the last ninety days a d did not show on her records. So that left cash. So now she says the dress is on sale for $7.00 so I cannot get a full refund. HELLO!!! that dress has not been in the store for more th a. a month .... You know it is not fair to a good customer to be treated like I am trying to pull a fast one on Walmart.but is is ok for them to take almost three dollars from me. I do understand thAt people try to pull fast ones on stores but I am NOT one of them all I wanted was a full refund. I must say I will rethink shopping there as much as usual I just want to be treated fairly. Oh yes I had the price tag for the dress just not the receipt so unfair thank you for your time
What a piss poor excuse of a store Wal-Mart has become!!
I live in Richland County IL, I have shopped in the Olney location for 30+ yrs.
Todays trip just about topped it...
There are only 2 checkout lanes open with people backed up into the bathing suits and clothing because they refuse to use the new and ever present
I hate them and absolutely refuse to use them!!! There were numerous elderly people standing in line waiting, leaning on their carts and shuffling from one foot to the other...I felt SO sorry for these people.They are NOT convenient for the elderly because they just don't understand them, nor are they convenient for people with disablilties.
Someone from the CS desk finally opened up a lane, and I could clearly see that she did not like checking people out...well, TOO BAD!!
She didn't make eye contact with anyone, not even me and barely managed a thank you when she handed me the receipt.
There is ABSOLUTELY NO CUSTOMER SERVICE ANYMORE!!!
You people wouldn't know what it was if it hit you in the Ass!!
You're supposedly all about creating jobs...CRAP!! When you put in self checkouts, how does that create jobs???
Customers are doing the employees jobs by being FORCED to check themselves out and bag their own groceries!!
WE don't work FOR YOU...we DON'T GET PAID BY YOU!!
If I'm good enough to walk my Ass off around the store to get what I need, I'm good enough for someone to check me out and bag my things!!!!!!
And then, you are going to start charging us so much per bag??? That's total BULLSHIT!!!
Wal-Mart isn't the only game around...there are other places to shop!!
Your Wal-Mart FB page is FULL of various complaints!!
You need to start LISTENING TO YOUR CUSTOMERS!!!...they're getting fed up!!
You can sit back and laugh at my little email...I'm sure you will.
I will be taking my grocery shopping somewhere else other than Wal-Mart, as many other people will or already have...BECAUSE THEY ARE FED UP WITH YOUR GREED...THAT'S RIGHT...GREED!!
I would hate to think how many times Sam Walton has turned over in his grave because of how Wal-Mart has become...
Corporate Assholes don't have a clue!!!
St. Robert, MO Walmart employees at the checkouts said that they were told that the Corporate Office in Arkansas TOLD them to close all but the few self-checkouts at 10:00 PM nightly. This is incredibly inappropriate, unsuitable and inconvenient for customers----especially for those who have a cart-full. Who wants to act like they work for Walmart by doing that anyway beside it being a huge hassle?? Then I found out today by calling Corporate that the Corporate Office DID NOT give the order to the St. Robert, MO store to do what the staff is telling customers (which is to only have the self-checkouts open after 10:00 PM). I hope to see at least ONE lane open after today for those who shop after-hours and DONT WANT TO CHECK-OUT THEIR OWN GROCERIES!!!
I shop at a Walmart in Maryville, Tn. The staff is great. So what is the complaint. You need to hire more people to work in your auto department. I went there on Saturday, June 1, 2019 to get an oil change. The time was around 3:00 p.m. I was actually turned away because they were too busy. So I tried again after work on June 6, 2019. Time was around 4:30. I waited until 7:15 p.m. and was told it would be at least another hour. For an oil change? The women setting next to me said she had been there 4 hours waiting to get two tire put on. Another man and his two kids told me that they had been there for 5 hours for an oil change and tires. Finally I went to the desk and told them to pull my car out of the bay. I hate that I had already wasted the time I had but I could not sit there possibly another two hours to get an oil change. I used to go to that Walmart all the time and get tires and oil changes but no more. The people in the setting area with me were saying the same thing, that they would never return. Can you not see that they have more help or at least check to see what the problem is. They are not in there rebuilding engines, it is mostly tires and oil changes, etc. I don't blame it on the staff, they are just simply overwhelmed. I won't be back and I am sure if enough customers quite going, they will have a lot of extra time to do oil changes, etc... but your company will certainly lose business.
I have been a regular customer of Wal-Mart for many years. This store has been declining ever since. They will hire almost anyone, suppose it's because of wages. I grocery shop there about three times in a month, which adds up to a lot of money. The most recent is regarding the "Snickers fun size crunchy peanut butter 21.50 oz. Pkgs." For quite some time now (about a year) they are containing bars that are open, half of it missing, and some are hooked together with nothing in it. We find this in almost every package. I brought them back( two pkgs) to customer service and explained everything that has been happening. She was not really concerned at All! She more or less made me feel like a jerk.. Her last words to me were "this is not a Wal-Mart issue". We are thinking maybe it's time to take our business elsewhere since this is not the only time we've had a problem. This store is in northern Mn. And started out as a very good place to shop. Don't. Like to pay for something We are not getting.
19 of my family members were in Pensacola for our vacation and we went to Walmart for groceries and swimwear supplies. I had 3 of my grandchildren therefore their mother gave me her Louisiana Purchase Card to get them some snacks. I paid $60.58 for the food items and my cash total was like $51.00. The register froze twice and the pregnant Walmart employee tried to assist me but it didn't help. Once she got it to work again my cash total went to $102.00. I explained to her that it wasn't right and she paged for management twice. Over a 30 minute wait no manager came and I told her to cancel the sale and I would pay for it. She apologized several times and stated that the food stamps would be back on the card in 6-8 hours. I spoke to BJ (she stated that she was the front end manager) Sunday June 2nd and she apologized but she stated that the food stamps should be on the card by Wednesday June 5th. I called your store Wednesday morning and asked for BJ but I spoke with Melissa. She stated that BJ was off. After explaining to her what happen she took my contact information and stated that she will call me Wednesday as soon as she find out what to do. She said if I wasn't out of state that I could come in and she would put the stamps back on the card. After she didn't call me I called your store Thursday and I was put on hold over 10 minutes. I called back and the receptionist asked if I wanted to be placed on hold because BJ was on the phone with the main office. I waited 5 minutes and ended the call. I called back one hour and a half later since I'm typing this complaint and I told the receptionist it was me again and I needed to speak to BJ. I am still on hold and it's been over 30 minutes. I took it to be extremely busy Saturday that I waited 30 minutes and no one came to assist me with my sale but to be put on hold today and no one pick up not even the receptionist. I think it is absurd to be treated so harshly. We spend a lot of money at Walmart and we don't deserve to be treated to unfairly. After over 30 minutes the receptionist picked up and asked how could she help me. I explained to her how long I waited and she asked if I wanted to speak to any manager. I asked her what was her name and she stated that the Operator can't give their name. She asked me to explain to her why I was calling and I did. FINALLY BJ spoke with me (didn't apologize) and she remembered who I was. She stated that Melissa didn't return my call Wednesday because your store was closed for several hours because of a bomb threat. She also stated when I asked why did she have me on hold so long that all the managers were in a safety meeting because of the bomb threat. She took my contact information again and told me that she would mail me something today before she go home. If your customer service is this horrible all the time I don't know how your business is making it. Please help me with the situation. This store management staff need more training.
Would like to let ou all know of m dissatisfaction with our all..
Ordered a L G 65" TV order # 4061969-120832 on May15th, to be delivered on May21st. Did not finish unpacking TV noticed that TV was already broken,
called customer service, they were helpful.Ordered replacement LG 65". order # 4121972-7669674..Had Fed EX picked up broken tv sent back.on May22
RePlacement was to arrive June 4 but moved to June 6.
June 6 @ 6:45 order arrives to find that the warehouse sends a TCL 65" tv not even close to a LG 65" REFUSED order
Again called customer service Had to order another LG 65" order #4281982-107089
Order to delivered June 20.
Now I have to wait 2 more weeks for the order when the first order took only 5 days from placement to delivery
Why can't the order be expedited (less than 2week) after all it was you alls mistakes NEED BETTER QUALITY CONTROL
NOT AT ALL HAPPY
Your door greeters DO NOT need to see my receipt if my items are bagged. I will be taking my business elsewhere if you don't retrain them immediately. This is the last time I will be harassed by anyone employed by your company.
The best idea is replace who ever is in charge of your Pier Park Store on Panama City Beach, Florida. you must get a lot of complaints about how this store is operated. Last time in store 3 days ago after shopping for 45 minutes in the grocery dept. I go to check out at self check out and it was closed, "You need to go to the other end of the store to check out," I let over a $100.00 worth of stuff setting in the cart after one of your employees said this to me and 3 other customers wanting to check out. They all agreed, dumbest or stupidest thing they had heard, We all walked out together.
Whoever came up with the idea to move things around so not even your employees know where items were moved too. I'm so tired of hearing the same answer from your store employees "The item out want used to be on isle 7 but they moved it and I don't know where it is now". It's bad when your employees don't know where to find an item, How do you expect your customers to find it. I have started shopping at Publix and what a pleasure it is to shop there, employees know where almost everything is and not have to stand in line for 30 minutes or longer to check out. Price is important but CONVENIENCE is also important. You idiots don't seem to care about convenience for your customers. Tried your free pickup and sure enough you could not get this correct either, Waited for 10 minutes at pick up and they could not find my order...what a surprise.. You have a problem at that store, its not my problem it's yours. Hope you can figure this out, good luck. Won't ever shop at that store again.
On 6/3/19 one was at Walmart at 3001 N State Road 7, Lauderdale Lakes, Fl 33313 at the pharmacy dropping off one's prescription. The attending pharmacy technician was on the phone for approximately 10 minutes without coming to one's assistance. After making an attempt to get her attention one's request was further ignored and one was told to have a seat. One's pain was very unbearable and needed immediate attention. The next attempt to get service, one was told by the technician that she the technician was on the phone. One had to resort to raising one's voice to be heard to get attention. One was told at 9.30am that the prescription would be ready for 10.15am pick up. At 12 noon one had a family member to pick up said medication, said family member was told that there was no drop off and after several failed attempts it was found under a different name. This kind of customer service is unacceptable.
Awaiting your respond
I have been a Wal-Mart shopper since 1988. My husband and I had a motor home and traveled all over the US.I have been to 134 stores. My home is in Columbus,GA and recently decided to no longer shop at Walmart. It began with shopping our local neighborhood Walmart. The store now carries mostly great value brands, which some are ok but there are products that I would rather stay on brand. Then came the self checkout lines. I really don't mind that if I have a few items but not with a cart full. Then I noticed that there would only be one regular checkout and sometimes only self checkout so I stopped going to then neighborhood. I then just went to the regular Stores. We have several here. Now there is the same situation. This past Monday I went to the store on Airport Thruway at 4pm. There were 2 registers open with lines of people waiting. an employee was badgering customers to check themselves out. I had $237 worth in my cart. I am 53 years old and in Renal failure. I don't have the strength to shop,scan, bag, load and unload my own groceries. I've decided I would rather go to Publix and pay for the convenience. Many of my friends at church are making the same choices. I know times have changed and it works for some people but there are many that are like me and it doesn't. Thanks for years of good values but if I wanted cheap off brand food that I have to bag myself, I'd shop at Aldi's.
My two year old was tired and upset. Which I dont know what two year old who hasn't thrown a fit in public. Your worker Constence mocked him by whining at him. That is not okay. She also reached out to try to touch him. I told her it was not okay to touch my child. In today's day and age you dont know if my kid is autistic or a sensory issue. He didn't give his consent to be touched. I let her supervisor I'm store know it was unacceptable but she didn't seem to care. This store was in Blackstone Virginia. I have a receipt as my husband checked out.
THIS IS MY PROBLEM MY BROTHER CAME HOME FROM LEAVE FRO KABUL HES MILITARY AND HAS BEEN GONE FOR 4 YEARS SO IT WAS A SUPRISE THAT HE WAS COMING SO WE RUSHED HIS BIRTHDAY TOGETHER AND I HAD TO MAKE A FEW TRIPS TO STORE WELL I GOT HIM HIS FAVORATE CAKE VANILLA WITH BUTTERCREAM AND THATS WHAT THE LABEL SAID ANYWAYS IT WAS CHOCLATE AND HE CANT EAT CHOC AND HASNT BEEN FROM YOUNG. SO NEEDLESS TO SAY THE STORE SAYS THAT THEY DONT LABEL THEM THEY DO IT AT THE WARE HOUSE SO IGUESS THEY COULDNT HELP ME BUT CUSTOMER SERVICE HAD NO PROBLEM GIVING ME MY MONEY BACK AND DOUBLE FOR ALL THE TROUBLE OF HAVING TO GO OUT AND GET ANOTHE CAKE AND PAY FOR IT
AND THE OTHER PROBLEM IS THAT I GOT HIMD A REALLY CHEAP FISHING POLE TO FISH WHILE HE WAS HERE AND WHEN I GOT TO CASHIER IT WAS MORE THAT ITHOUGHT SO I SAID I DIDNT WANT IT SO SO SCANNED IT TO REMOVE BUY IT DIDNT REMOVE AND SHE KEPT THE ITEM PLEASE PLEASE HELP I HAVE MY CASH RECIEPTS FOR BOTH SITUATIONS IM AT MY LAST NERVE WITH THIS PLEASE HELP
Deceptive advertisement . And self check out machines that steal your money. Walmart store 1125 N Pine St, Deridder, LA 70634.On May 30 2019
we shop there and pickup pack of chap sticks which placed in a slot that said 1.00. when puchase price was 4.00 at check out also check machine cheat us of 2 pennies. it doesn't sound like a lot but imagine this done thousands of times with other consumers. I can only imagine the thousands of dollars stolen by a giant global co. who already reaps in billions and who don't care for their employees, Very sad. this episode has happen in the store here in Derider LA and in Leesville La Walmart. Very unhappy customer shame on you Walmart you are thugs . You don't rob with guns but you use technology and deceptive practices....
I have not received the replacement gallon of paint that was damaged when it was delivered to me and I put in a complaint about it weeks ago . 215-477-8734.
I keep seeing dogs in the store. They come in in purses and on ropes. They are in the food area, the clothing area, everywhere!! These are not service dogs. I know a service dog when I see one. These are pets and hunting dogs. Store employees say they can not stop them from entering. What type of customer do you want? Someone who plays by the rules or someone who makes up their own ?I can guarantee if I lit a cigaret inside I would be told to leave.
The pharmacist Olivia at the Beebe Wal-Mart store sold us an inhaler that doesn't work, she refused to replace it, refused to refund the purchase price and refused to give us back the prescription. Her only solution was for us to take it apart and fix it ourselves. My wife is still suffering without the meds and had to return for a new prescription. I told all this to the store manager Connie, she doesn't care and told me to leave. Been complaining to cooperate ever since, but so far nothing. Don't know we're to go from here.
I arrived at my local Walmart like I have done in the past 14 years. parked in front stall, and sat there for about 15 mins. then I decided to go inside and talk to the manger, One of the young kids runs in side, tells me it would be about 15 min! I looked at him and said, you could not tell me it would be 15 mins when you walked past my vehicle about 7 times!!! He got smart with me! I asked him his name! He told me it was none of my business! I told him I would never come here again, his replay was that's not a big deal. I'm very disappointed in the service that I received! I will not go back and I will voice my concerns with my friends and family.
Sincerely disappointed customer,
One would think that returning a defective Walmart battery well within the warranty period with original receipts in hand would be a hassle-free, straightforward process. Think again! Leaving my disabled European vehicle behind in Cypress, I managed to make it to this Long Beach store, battery and receipts in hand. I presented the battery, and receipts, to the auto center personnel. This was done after guidance by the customer service department. The receipts revealed that the battery, Walmart's top-of-the-line " EverStart, 5 year, 3 year free replacement" , had failed after only two years. The failure was verified by another facility, and the in-op vehicle itself was proof-positive. But Walmart's succinct, & clearly printed warranty served only to confuse the auto center employee. He did not seem to comprehend the word "warranty"; obviously not comfortable with the many nuances of the English language. He immediately became loud and pugnacious, demanding I present the receipt from the shop that tested the battery! (What shop issues a receipt for a free battery test?!) "Where is the shop?" he demanded. "I want the receipt" he angrily continued. Becoming smug he then stated "it will take an hour to test the battery". I remember thinking "what country am I in?". It became clear the employee seemed to have been schooled in the realm of "mordida", and my continued presence would yield nothing but continued insult. So I unhappily departed, defective battery in tow. I am certain, if Sam Walton were watching, he would be saddened and disgraced. REP, Laguna Beach, Cal.
trying return a tv that was purchased at your store. they were very rude. I would like someone to call me. your west Brownsville, store
****MILITARY ***** (Navy) son has horrible experience at this Walmart location on Memorial Day leave. On leave looking to purchase some headphones so he could use when back in Virginia.. VERY SAD that he had to deal with this and especially to be treated as he did something wrong. I asked for Walmart to step up and do the right thing. Here is the story: We stopped in to purchase a set of Apple Airpods only to walk out of the store and open the package to find a lighter, vape pen pieces inside the case. Someone had repackaged and placed it for sell. We went into the store right away to speak with Assistant Manager, he stated that it was not a legit product. He would not replace or refund the item even after verifying the video surveillance. We were told to call Apple. Had to call the police and file a report at the store. Next Day spoke with the Manager Ruby, she wanted to review the surveillance and was going to get back to us and of day. That did not happen, I called back after waiting for a return call only to find out she left early for the day to attend a family event. Nice to know what she was enjoying herself while our family had to deal with the aggravation. Called again next day and she started they couldn't do anything, she did call the Vendor and Apple stated they were not going to handle. I've requested a response from her corporate office but don't expect much. If you purchase electronics or higher dollar
from Walmart it would be in your best interest to verify the merchandise before leaving the store. I get the store would be leery of scams but this was minutes of leaving the store. This has gone beyond the money and is more about principle. I've reached out to a few local news papers to share the story in order to prevent other from having to deal with this.
I went shopping at your Duarte, CA store. I was going to purchase 12 pack Shock top, 4 pack red bull and 4 pack monster. As the cashier was ringing up the items she asked for an ID, I let her know I did not have it on me, I was surprised since I am 56. My 32 year old son walked up and showed his ID. As the manager walked up, the cashier said she could not sell the beer to us since I did not have an Id. The manager said it was policy and that they could not sell it to my 32 year old son even if I was not with him for a 24 hour period since I did not have my ID. Unbelievable! Every one in line was staring at us, your employees were cavalier and seemed inconvenienced by us, that we were bothering them by needing clarification on the policy. I am happy to report that my local Albertsons had Shock Top for a good price as well and sold it to my 32 year old son even though his 56 year old mother did not have an ID. I agree with a policy of verifying the age of individuals prior to selling alcohol but once my son showed his ID verifying he was over 21 the sale should have taken place.
Today was the 2nd time I have tried to buy a tv at the Harrison Walmart. The 1st time was last year. First I could not find anyone to help me.
Everytime I asked for assistance, I was to told to wait and someone would be with me soon. New customers enter the department and someone would walk up to them and if they needed any help. I was very stupid because I waited an hour before I left the store. I went to best buy in Branson and was help within minutes and they answered all my questions and were very helpful. Today, dump me, went to Harrison Walmart to buy another tv. I did find some to help. this is what happened. I asked two questions about the tv,s. He answered both and started to walk away. This is Friday ant your ad on the Walmart page stated a sale for the holiday weekend. I asked if the sale was on or if it was just on Monday. He stated the sale started earlier in the week and all the sale products were gone and if I wanted to buy a tv that was on sale I should have been there earlier in the week. I don't know what is wrong. I guess I am not young or pretty enough because those employees will spend lots of time with them. I am just one person and I know my business does not mean that much. I don't buy groceries there and most likely still will. But anything else I will go somewhere else. You should tell you employees that it may be a lot of fun to wait on the young and pretty, but it is the older people that have the money. And trust me, WE will go somewhere else, Our money matters, and I do not have to spend it at Walmart..
Like I said, I may still by grocerties but any anything else I may need including electronics I will go somewhere other than Walmart
why is it when you purchase some Great Value products you get sub standard quality, i purchased a 12 oz package of Great Value thick cut sliced bacon after opening the package the bacon has a couple strips normal sliced (not thick sliced) and the rest is almost paper thin this is very deceiving i am very disappointed in your product i would think you would have better quality control standards than this
Hi, This Mahesh, I am this Reynoldsburg Walmart customer last 19/20 years, used to be a business customer also, and getting Tire and Lube service for me and my brother's family, around 6 to 7 cars and vans. This time I am terribly disappointed with Walmart Tire dept. at 2793 Taylor Rd. Reynoldsburg, Oh. 43068. who’s selling Goodyear Tires and not honoring either Road Hazard warranty or Goodyear 65000 mile warranty.
I purchase Two Goodyear Tires Assurance Auth from Walmart in Reynoldsburg, Ohio, in Nov 2016 with 43034 ml. both installed in front. As of routinely for the rotation and balancing, I went to Walmart this past Sunday morning, May 19th, they were balancing and rotation, but in the same evening with my bad luck I ran over somewhere on Nail and Screw on each tire. I went there for repair on Monday, May 20th evening at around 4:30pm and found due to some reason they closed the Tire department. Timings are 7am to 7pm. Then I went there on Tuesday, May 21st. at 2pm and explain to Mr. Tom. The way he acts, I feel like he is not in mood to honor the road hazard warranty and Mileage warranty. He makes excuses like I bought the tire 3 years ago (acutely 2yr and 6 months) and your tire don’t have enough tread on the Tire so we cannot replace your Tires, and he was forcing me to buy two new tires. In our conversation at one point he said (You just want free tires. He doesn’t have right to disrespects me like that) and I told him I am not here to get free tire I have a road hazard warranty and you guys should replace these tires under road hazard warranty. And then he calls Mr. Garly to handle this, they have more than 5 minutes’ conversation in between. Mr. Garly he acts like a supervisor and he also said my tires are not in good shape and refuse to honor me with road hazard and Mileage warranty. If my tire is not in good shape, then why they didn’t tell me at the time when they rotate and balance the tire and they did not even mention on their service order sheet. I told him how long I have been coming to store for all kinds of services and you guys treating me like this. Also in the rotation and balancing time they totally ignored that pothole cut. Most of the people working in Tire and Lube department are totally nonprofessional and non-technical and careless, and don’t care about Customers safety. When I ask him can I talk to the Manager then he said he don’t have any manager available right now. When I ask him to find some manager then after 12 to 15 minutes he came with lady Manger from some other department, and she repeats the exact same thing what Mr. Tom and Mr. Garly told me.
On first tire I have 4/32 and on second tire I have 2.75/32, They still in good shape to drive another 15K to 20K miles. Right now I have 86242 ml. means I drove only 43208 miles. I still have 21792 miles to go, according to Sam's Club, Tires still in good shape and Walmart should honor the Road Hazard warranty or Manufacturer warranty.
I would like to know how Walmart management justifies this situation and punish those people.
Today May 21st I purchased 4 Goodyear Assurance Comforted Touring Tires from Sam's Club with the best deal. I am pretty sure of myself and my family, Walmart lost valuable customers.
I am still holding both Tires with nail and screw in it. And one of it also have pothole cut on it, Pease see attached pictures. My contact number 614-961-2803 and email add. email@example.com
My contact number is 614-961-2803. And my email add. firstname.lastname@example.org
I was on your website and I wanted to buy your v7 dyson cordless vacuum cleaner for $299.99 When I looked up the website a day later It said that vacuum was now $399.99.I complained to your corporate head office and all I got was a woman named Sabrina V who I could not hear properly, Im pretty sure she was doing that purposely because 1 minute you could hear her clearly and the next you couldn't. She kept on asking the same question about the vacuum cleaner and then would go away and check,.she did this many many times, finally she said she found the item. I asked her if she would order it for me since I couldn't find it on the computer anymore and she said yes. My visa account number was given to her plus my adresse then she again said she would CHECK! when she came back she told me she would put me in touch with another customer service rep. That rep gave me the same bull and I was getting nowhere so I hung up. If walmart advertises a product on line and does not say when the sale is over they should honor that price for the same item!!
Yesterday on May 21 2019 I went to Walmart in the Ephrata area. I bought a 16 oz container of Wilton Rich Chocolate Icing. When I tasted it it tasted terrible. I looked at the expiration date and it had expired August of 2017. I was very disappointed as I had expected a good rich quality tasting icing. Also this was for my cake I was decorating for someone's birthday. Is there anyway this can be looked into and steps taken to fix the problem? I would like to see the old icing taken off the shelves of the Ephrata Wallmart in Pennsylvania.
I live half a mile from this store. Automotive department has a SLOW NICE gentleman working at cash register. He needs second young man at cash register. It ALWAYS takes LONG time to give a service. PLEASE send help!!!
I purchased a comforter from Walmart.com $57.49 on Friday 5/17/19.
It won’t be delivered until 5/23/19.
Today I got an email from Walmart that the price dropped to $24 . So I contacted Walmart for the price adjustment. I was told that the item came from another vendor and Walmart won’t adjust the price. When I order and pay my Walmart credit card I expect Walmart to honor the adjustment. If I wanted to deal with another company I would have gone to their website. I use Walmart trusting the integrity of the company.
I visited store #577 on Friday and again about 1 month ago to buy diapers for my granddaughter. On both occasions I am now being stopped at the door on my way out because the box of diapers are not in a bag, now you imagine putting a big box of diapers in a bag, but mostly you don't have bags to fit over them. Really so now your going to treat all of your customers as thieves because your large bulky items that DO NOT FIT INTO BAGS are thieves..... Its discouraging when I have to frequent this Walmart many times because I have to struggle to go to the mall or other places to buy items for my 15 month old grandbaby plus my 2 kids and husband and I. I suggest that if you dont want stuff not in a bag then you need to stop selling these items and put your stores to stuff that will only fit in a bag. Its very upsetting when people are starring at you like youve done something wrong and you have like 5 other bags in your cart plus a box of diapers and a potty chair. ( LARGE ITEMS) it's really disgusting of THE NOT SO GREAT WALMART TO TREAT THERE CUSTOMERS THAT WAY WHEN THERES NOT MANY PLACES TO SHOP AT. So I think you need to fix this issue with me now that this has happened to me now twice and I am almost sure if I go buy another bulky item that this will happen again. Fix your stupidity and don't blame me if your employees can't do their job correctly and catch thieves. Don't treat me as a thief when I have stood in your rediculous line because you won't hire people to work the registers and expect people to work for free by doing the self check out. So fix it, your not so happy customer......
I called to Walmart (1825 Rockbridge RD, Stone mountain Ga 30087) I asked to be transfer to the meat dept. I was left on hold for about 5mins, then call drop. I called back spoke to a African American women, I ask to be transfer back to the meat dept. She stated she couldn't transfer to that dept. She asked me how can she help, I ask her did you have the case of whiting, she stated I just left from over there and there is not no whiting today. To me that was very odd, I went a step further and use you Walmart app, that stated you all have whiting fish in stock, so surely I took the drive to the location, and discovered there was over 6 boxes of whiting fish. She straight up lied. I use a gift card that was giving to the school for us to by items we needed for the kids picnic on this past Friday. I used $73.34, which left a balance of $26.66. I went to you your Centerville store and the card decline. I'm like I know there should be $26.66 remaining on the card. I went to customer service, where it was discovered someone use my gift card. I had to pay out of my personal money, because you all have fraud. I was told to notify the Rockbridge store. I called and spoke to Timothy he advise me that I have to go back to the store where the card came from, however I live 1hr away from this store. He also told me that you all are aware there is a scam going on. With that been said, I don't feel like I shouldn't have to commute the other Walmart which is off of Peachtree industrial, to get my money back. I have been dealing with this since Friday, what a inconvenience.
I have made an online order on the Walmart website with the option "Pick-up in store" on 13th of May. I have received the notification that it was delivered on 15th of May but the store is telling that they don't have it, not even after several days. The store is telling me to call Walmart Canada, Walmart Canada is telling me to contact the store. This is the worst experience I've ever had.
Large Holiday order from Walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for AWFUL experience. Final code did NOT work. Upon questioning with on-line chat my account was deactivated. Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted. Walmart has a return policy, yet they penalize a customer for using it. Items ordered from Walmart.com ALWAYS arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can NOT shop Walmart.com with confidence. I suggest Amazon as they appreciate their customers.
This is the second shipment that has been damaged in shipping. First it was almond milk not properly packaged and 2 half gallons leaked out completely before it got to me. This time I have 2 bags of flour torn and all over the box, and I am missing 5 pounds of sugar! I am in a very small town and have transportation issues now so I can't even get to the nearest Walmart, which is 16 miles away. I guess I quit ordering from them and start ordering from Target
This is a consumer complaint.
Yesterday, while shopping at the Grants Pass, Oregon Walmart, I was walking down an isle to get some Tums for my sick husband. While pushing my basket down the isle, an above cameo was filming me, and snapped pictures of me. I was not stealing, nor was I near any products, yet I could hear the camera click and two bright lights flashed off in my eyes. That is not acceptable and feel very violated by Walmart's tactics to invade my privacy as a customer and to take away my personal space and right to shop in peace.
I am appalled at their intrusion of privacy at my shopping trip of 5/6/19. In the past, I worked for attorneys and a Police Department and have never stolen a thing from Walmart!
When I called to complain, my call was given to an Assistant Manager, who said no pictures were taken and denied it happened. Then she said, apparently the camera was just "rebooting".. I do not agree.
I shopped 5/5 at store # 02955. I bought 2 outdoor chair cushions. I paid for them, with a basket of other groceries through the self-serve check-out. After scanning them, I placed them on the bottom of the cart while I scanned the rest of my items. Apparently on my way out of the store they must have slid off the bottom rack. They were lightweight and the material was kind of slick. After driving about 8 miles home and unloading groceries I realized I did not have the cushions. I have tried to call customer service 7 times in the past 24 hours. Either I get no answer at all when I call the store phone number, or if someone does answer they transfer me to Customer Service and then no one answers there. I let it ring and ring and ring. I would like to know if anyone turned in the two cushions. Of note, this Walmart store (133rd State Line, KCMO) has steadily gone downhill , in my opinion. It is the closest one to my home and I shop there on a weekly basis, but I am now willing to pay a little more to simply cross the road and give my business to Target and hopefully receive better customer service. These c/s issues arise and there is no one to address them. If you don't care, you'll soon find there will be many less customers to care for.
Daughter had a tire fixed and 12 hours later it's flat try to get it off lug nuts start breaking off. Call wal mart and he has no answers as to how I'm getting this tire off. So now I'm having to pay a mechanic to get it to his shop and get the tire off. On the 2 remaining lug nuts. Should also mention that it was already missing 1 lug nut before the tire was fixed. Found this out on paperwork. And when we tried to get the tire off.
MY COMPLAINT IS ,HOW RUDE AND INSULTING THE MANAGER IS AND 2 OF THE EMPLOYERSARE. 2 TO 3 WEEKS AGO I HAD AN ISSUE REGARDING A RETURN ON SLIPPERS. I KNOW THE RULES ABOUT HAVING A SLIP,. I';VE BEEN SHOPPING AT WALMART SINCE
2003.I MISPLACED MY SLIP I HAD THE ITEM IN FULL TACT .THE GIRL SAID NEW RULES, NOSLIP ALL YOU GET IS $3.00 REFUND AND
THE ITEM WAS $11.99 NOT ON SALE. THAT IS NOT POSTED ANYWHERE IN THE STORE,. FOR CUSTOMERS TO SEE.
SO I APPROACHED THE MANAGER AND HE WAS RUDE COULDNT UNDERSTAND HIM. AND WOULDNT HELP ME. AND SO HE WARNED
ALL CLERKS AT THE DESK,DO NOT REFUND $11.88 .THEN THIS SAT. WHEN I WENT SHOPPING 5/4/19 THERE WERE 2 CLERKS
ON GUARD. ONE WITH A 2 WAY PHONE AND ONE POSTED AT THE DOOR WATCHING ME LIKE I WAS A THIEF. I'M VERY INSULTED.
I RESENT THIS ATTUTIDE TOWARDS ME WATCHING ME LIKE I Was THIEF AND FOLLOWING ME. ANTOINETTE MERLINO
I purchase the majority of our groceries at our local Walmart Store located at 5101 SE 14th St in Des Moines, Iowa. Recently I have noticed that our store no longer carries the Rotella Bread that my family loves so much. I spoke with a Rotella employee at another store today (where they still sell Rotella Bread) and asked him what had happened. He said that he had heard that Walmart was going more nationwide with the merchandise that they carry. I personally believe in buying local. With stores all over the U.S., I would think that they would prefer to stock the shelves in each location with local products.
I would like to see the Rotella Bread back on the shelves at all of the Walmart store in Des Moines. As is since Walmart is not providing that choice at this time, I find myself going to other stores that do and that is an inconvenience for me, but worth it.
Please reconsider your decision to remove Rotella Bread from the selves by putting it back on your shelves.
Des Moines Iowa
the pharmacy in granite city would not fill a Doctors prescription saying I need to talk to the Doctor it is not the job of Walmart to pry in my wifes medical history I will talk to a lawyer about hippa rights and Walmart.
May 3, 2019. I took a unopened DVD BLACK complete First Season 31398 28380 to the Customer Service counter 1650 W. Maloney Av Gallup, NM 87301 505-722-2296.I did not have the receipt. The cashier said it was Item not found. I told them it came from their store.
I asked to talk to the manager. An Assiatant Manager Vilda, said it did not come from thier store and refused to listen.
In front of a store full of people, she basically called me a LIAR.
This is Gallup, NM, the store employees are Navajo, and I am a white women, and flet attacked. The manager took no time to help, but continued to embrass me in the store.
Right now, returning the DVD is not an issue, but the act of discrimination is!
The DVD did come from Walmart, for Gallup, NM is a small town and there is no other place to buy DVD's.
The assistant manager is rude, neglectful, prejudice, and not a people person, and cannot handle store situations.
Maybe I need to seek other legal advice...
Geneva C Davis
1801 W. Aztec
Gallup, NM 87301
The gates you have installed is a pain in the you know what. You have added more self check out lanes and taken away full service. I hate this and so does every one I have talked to, I have gone to Walmart for years but I am seriously thinking of switching to Meijer in Danville, Illinois, Please do something to correct these problems. IT IS A MESS!!!!!!
I WENT TO MY LOCAL WALMART STORE 00699 NEEDING TWO TIRES AND AN OIL CHANGE!
I WAS TOLD I COULD NOT BUY TIRES BECAUSE THEY HAD NO BALANCING WEIGHTS TO BALANCE MY NEW TIRES.
I SAID WELL CHANGE MY OIL THEN! I SPECIFICALLY TOLD THE WORKER THERE THAT I WANTED 10-W 30 OIL BEING MY CAR IS AN OLDER MODEL! THEY PUT 5-W-30 OIL INSTEAD. I TOLD THE WORKER TWO TIMES WANTED 10-W-30 OIL!
THE WORKER TOLD ME ALL 4 TIRES WERE BAD! THAT IS NOT TRUE MY 2 REAR TIRES WERE REPLACED AT MY LOCAL WAL MART 4 MONTHS AGO! THIS GUY DOES NOT SEEM TO KNOW WHAT HE IS DOING!
I WILL TAKE MY BUSINESS ELSWHERE FROM NOW ON!
NOT A GOOD EXPERIENCE IN OXFORD, MS.
we purchased a ATT sims card at your store in AZ we moved prior to using it lost our receipt only to find the sims card is no good...……...
too long of line checking out..more cashiers please..thanks.
All of the self check out lines. If you have a cart full of goods the last thing you want to do is check yourself out. there are 4 lanes that are not self serve. you can wait in line up to 45 minutes to get checked out. I used to be a checker at Albertsons if I wanted to be a checker and get paid for it I would still be a checker. there is no incentive to self check, how about 10 to 15% off since you are not paying a checker or a bagger. I normally do all of my shopping at Walmart but have changed to WinCo as my time is valuable and I do not have time to check and bag a cartful of items. Sad
I bought some pork rids at your Ephrata wa store. they were so bad that they were rotten they stunk . I never buy meat and food from your wall mart again. you .need to clean up you meat dept .. .people do not have money to buy rotton products . I will tell people not by from wall mart
I checked out on 4/1/19 and 2 feet from the checkout at the door, I was stopped scanned my receipt and then He proceeded to take out 5 easter buckets that was 90% off 49 cents, counted them, took pictures of them, I could not believe what I was seeing, He told me that anything that is not in a bag is to be counted and pictures taken! I paid for these items and I feel that he did not have the right to touch my items, I am 76 years old and never in my life has this happen before, 49 cent buckets!!!!! Everyone I talked to I told them to make sure that every item they buy at walmart to put in a bag, even if they have to tape them around the item, What is going on with you people, I have shopped at walmart for years and this is a sad thing to happen.
I was in Walmart located on Annapolis Road, Lanham, MD and wanted to purchase a Xbox game for my grandson, I was informed that they only had one Key as they had lost the other one. Understandable I could wait until the key returned, but when the employee who had the key returned I still didn't get any service, actually Robert the CS Rep who informed me stated he wasn't going to help me when one of the cashiers said we were still waiting. I finally flagged down someone else and they retrieved the key and assisted me.
If the young man was having a bad day he should have clocked out and went home. I guess he got upset because I asked why we couldn't get the game again. However, this is no way to treat a customer. You need to train your customer service staff on effective customer service. If it had been him and he got treated poorly he would have had an issue. This should not be tolerated.
TO WHO IT MAY CONCERN:
Hi, my name is Angela. I went to the Walmart in Blytheville, Arkansas yesterday to purchase a $200 push mower that was back in Garden Center. I am highly upset about the whole ordeal. No associate was in the Garden Center and we waited in there for about an hour,still no associate around and there were more customers asking me why no associate was in the Garden Center. know but we had been waiting for an hour.I told them I didn't know and I went and asked a woman associate that was working the floor. She gave me a dirty look and called for an associate Name April, I went back to the Garden Center and waited believing she would be right there. We waited another 30 minutes and the associate never came to assist me. i went to the pharmacy center to ask them to call an associate to Garden center and that one has been called already but she never came to assist me. So, The lady in pharmacy paged that an associate is needed in the Garden center. Once again I go back and wait another 30 mins. Still no assistance from an associate .I go to the pharmacy once again and asked for an associate to give me assistance. She as well, gave me a dirty look this time but she did call for Garden Center Associate about 5 minutes after I went back to the Garden Center. Waited 30 minutes more and STILL no associate came to assist me. My little 65 year old mother was with me and she had to help me load the big heavy box that contained the mower because we got tired of waiting. Three hours Is too long to have to wait on an Associate. We didn't even have help loading it. This Walmart lacks well mannered Associates and has the poorest customer service reps that I have ever seen. I went through all of this just to buy a $200 mower that I desperately needed or I would have walked away. One upset customer! Thank you.
We accidentally wrote a check on an account that was compromised and had to be closed. We realized it the next day and have been trying to repay what we owe. We have gone to the pharmacy and the store talked to managers who said just wait for a letter. We also contacted corp but no help. Now you send us to a collections agency. So now that you have done this we will never again use your stores for anything. We spend on average of 2-300 dollars a week there. What you did is just wrong. And on top of it trying to charge us an extra $30.00 to boot.
On April 6 of 2019 my grandson visited your Auto care center at the Walmart located at 7101 Cedar Springs Blvd., Louisville, KY 40291. He purchased motor oil and an oil filter from inside Walmart's and took it to the auto center for then the changes oil and filter. He was told by a technician name Marissa number 8509 that she was declining to change his oil and filter because the drain plug she claimed turned twice and was very hard to turn showing signs of cross threading. He brought his car to me and explain the situation and being an aircraft mechanic I told him I would help him. I purchased a new drain plug and brought home a 14 mm tap to re-thread the drain plug. From the comment the technician indicated on the service order I was prepared to remove this plug with an impact wrench. However a hand wrench was only needed because the plug was so loose I merely unscrewed it with my fingers. Within the service order it indicated an inspection had been done only for me to find out that I could actually remove the oil filter with my hand barely turning it. This should not have been missed within that inspection. Concern about the comments the technician made I made a visit to the Walmart Auto Care Center and asked to speak to the manager. The manager said his name was Jim and he was the assistant manager and hired to straighten out the mess with in the auto center. I explained to Jim the situation and he was very rude and continued to smoke his cigarette with another employee and the whole time I was talking to him they would smoke their cigarettes and constantly spit on the pavement. I explained to him that what the technician wrote down had to be a lie because she indicated the oil pan plug was cross threaded and there is no way she could have known that if she did not remove the plug. After observing several of the employees it was obvious they were trying to get the Walmart customers discouraged from having their oil changed. The rest of that week I make several trips back to the auto care Center only to be told and discouraged from getting my oil changed. On April 28 I did visit the Auto care center again with my personal vehicle and told them that I had my own oil that I purchased inside Walmart. I was told that they had changed their policy and they no longer would change oil that was purchased from inside the store. I told the technician that I seen an ad where they now carried mobile synthetic and if that was the case for $44.95 I would take the oil back that I purchased and it would be cheaper for me. But I was told they did not have 0W 40 oil so I was out of luck. What would have happened is your shop would put the wrong oil in my truck with no doubt. Your employees are discouraging customers if they feel like they cannot make a lot of money on them. I have been in business for more than 40 years and this is the worst business practice I think I have ever seen. Upper management needs to look into this practice. I am also going to file a complaint with the Better Business Bureau. Walmart is a big company and I am just shocked that you would conduct business this way. I have attached the service order and a picture of the drain plug.
I utilize the Chattanooga Walmart on Greenway drive for extensive purchases within all facets of my life. Store is very complete and rarely do I not find what I am looking for. Unfortunately the bathrooms are not monitored very closely and whenever I can the men's room it frequently smells foul and the waste container for s overflowing. There are some nice associates working there but I have noticed their tenure is usually limited, yet the rude associates seem to remain. Some very nice and very capable associates that in some cases have been there a long time have been fired. I noticed this trend off fast turnover gaining speed after the last store manager(Alan Curtis)quit. He was very capable and very nice, it's anybody's guess why he left. The management team that replaced him are inferior.
But the main reason I am writing is that upon entering your store today, many hundreds of dollars worth of plants had toppled over because of the wind, had obviously been there sometime. And upon closer inspection all these plants, as well as the rest on display we're dieing for extensive periods of time due to be ok ack of water. I have seen t he is before at t hi us store. It posts a terrible WE DON'T CARE IMAGE, totally opposite of the messages of a positive nature on Walmart TV commercials. I spoke to three mangers who all acted arrogant and indignant, and when I left the store 45 minutes later the poor plants were still spilled out into the entrance driveway, many withered from lack of water and proper care. As discussed said, it represents a store wide attitude of not caring about the reputation of the store or how their behavior translates amongst the customers.
You corporate policy now of checking any unbagged items, even when there are may other bagged items in the cart is insulting. It assumes that ALL your customers are potential thieves. Tonight I went to the Supercenter on Westport Rd. in Louisville, KY. I had a few large items that the checker did not bag. As a result I was stopped at the door and scanned on those items. I told the woman at the door that I objected to the policy. She said that it was corporate policy. Therefore I am filing this complaint and telling you that this is a one strike and your out deal. I have done this with another box chain here. Now I will here. I will not go back to this or any other of your stores unless or until I find out that this policy has been revoked. It treats all your customers as thieves. It is VERY INSULTING since I spend a lot of money a year there. You won't miss mine anyway.
James H. Stahr
Price mis-marked green peppers on bin .88/lb instead of each. Produce manager told me let the cashier know. While dealing with cashier on register 5 the cashier on register 4 was very rude and inserted herself in the conversation. My decision was easy then decline purchase. This all occurred about 5:25 pm today.
I went to Walmart to purchase Bod body spray, it is now kept in a locked display case and I understand that and appreciate that they had to do that b/c people end up using it and then the next person doesn't get a full bottle. There was a button to push for customer service and I ended up pushing it 3 times, so when no one came I went to the front of the store to customer service and asked if they could get someone to come open the case. The girl paged someone over the loud speaker to help so I went back and waited for someone to come and when no one did I pushed the button again and in a bit a gentleman worker came over and told me they had been looking for the key and no one has it so basically I couldn't buy the product. I told him that isn't right and went back up front and asked for a manager and this gentleman was one. He called to another lady worker who was probably a supervisor and she then found the lady clocking in and asked her for the key. She didn't seem too concerned and left toward the back of the store and the supervisor lady told me come on, we'll go back and wait. When we got back to the case she was talking on the radio with the 1st gentleman and he told her there was no key and that he had already told me that. In my mind that's not an acceptable answer!!!! She apologized and said hopefully they could get more keys and that she and some others would get one. For an organization as large as yours that's poor customer service.....no one has a key???? That took probably a half hour of my time.....not acceptable.....
I complained about the Harlequin Series Books being taken from Walmart Humboldt Tn and found out it was not true . I sincerely apologize. Thank you.
O i will use a Hundred words. I was in your Fall River store around 4.30 today doing some shopping, as i was walking down one of the main isle's i slipped on a Broken Egg sitting in the middle of the floor twisting my lower back then catching my balance with no one in site but i'm sure it's on one of your countless cameras in the Grocery Section. After it happened i left my shopping cart over it so no one else would do the same wile i looked for help. So here is the help i received, told one worker who told me o i'm not on the clock anymore and quickly walked away. Then i told a second worker who was a so called greeter and told him about the Broken egg i slipped on and he told me he could not walk to were the broken egg was located but when he seen that it was in eye site of him he grabbed a cone and marked it after i removed my shopping cart. All the wile i can already feel the twink in my right lower back as i was checking out so i told my story to the cashier who asked me if i would like to make a report and i said yes. So then one of your so called Managers came out to meet me and i told him what had happened. Well he told me he seen the broken egg and it was being cleaned up. (Never even asked if i was OK or what my name was.) Right now i can feel the pain in my back and i'm just dealing with it until the morning. If it is still hurting i'm going to the Hospital and strait to a Lawyer. Who leaves a broken Egg unattended as this was? I want you to take a look at the Video i know you have to see just how long this Broken Egg was left unattended in the middle of the floor. I was told by one of your own workers if something like this is spotted they are suppose to stay with the object to warn the public until it's cleaned up. If i'm still in pain in the morning i promise you won't be hearing from me again it will be my Lawyer you're talking to. Made sure it was cleaned up on the spot before i could even have a chance to take a Picture. Unbelievable Neglect.
I went to Walmart in pace florida today to get oil changed. after reading my receipt about service, it said tires checked 35 lbs in each tire, my car has the tire pressure for each tire on speed dial. 3 tires had 35 lbs, but 1 tire had 38 lbs. so I checked when I got home and I know they did not check it. also got to checking other things and know they did not change my oil filter. so I will not be going back. bad service.
On April 1st I paid for 2 Better Homes And Gardens 3 person Glider to be delivered by April9th, it wasnt and Walmart kept telling me to wait it's coming. Later they reordered and dropped shipping charges and only 1 glider was delivered 2 weeks later in a damaged taped up box with pieces missing and frame twisted and bent, driver said they didnt recieve 2. I called Walmart they insisted both were delivered and I needed to file a police report. I made several calls, online chats to Walmart and asked that they call delivery and confirm 1 was delivered, they would not do it. I had to call Pilot delivery service and they went above and beyond to contact Walmart. I still have not been refunded and have a pile of junk sitting in my yard . Walmart has had my money for weeks and caused severe stress over this situation.
Customer service is horrid. And I dont appreciate speaking to someone in the Phillipines that I can't understand.
I asked 2 be refunded for both pieces .
This was a large purchase of ove $700 dollars .
I spend a lot in Walmart I used to work for wal mart we never told a customer there wrong and the customer has to prove that the sign is there and boxes of this is there 50% off the price with the easter waited up at self service for about ten minutes then went for this person and was told the same thing and then had to show her I did ask for a manager but they gave me this person I am really thinking hard on this one I do not like to be told I am wrong this is the store in huntersvlle I can barely read the reciept transaction number is 5504 1712 1492 2367 5724 the manager at this store is james dick I also shop at the one in Denver,nc they are always helpful and nice guess the way I look at it is if travel longer distance just get treatment I expect as a customer even though this one is close to me I spend a lot in Walmart I also do stuff on line
There is an express checkout lane clearly marked 20 items or less. On numerous occasions at the Walmart in Eastland TX I have gotten stuck behind customers with full carts. Today at 9:45 I had 11 items. The customer in front of me besides 5 garden purchases had at least 45 additional items. Her total was 67.xx. When I asked the cashier she told me they are not allowed to turn them away from their line. The lady behind me in line also had an overflowing basket. If it isn't an express lane then take the stupid sign down!!
Very annoying especially when there were 2 other checkouts open. Just one more reason I hate shopping at this Walmart. Maybe management needs to retrained in what express lane 20 items or less, means.
Seriously considering driving an additional 20 miles to shop in Breckenridge from now on. On the many occasions I have shopped in Breckenridge they always have registers open. What a shame this store in Eastland is so bad. Even some of the cashiers have complained.
Visited sporting goods department in Lawrenceburg Ky store On Easter Sunday. Was looking for food plot seed for wildlife planting on my farm. This is the time of year (spring) for planting. Not during the hunting season which is the time of year you guys tend to carry seed. (not real smart) I normally have all my planting done by this time but wanted a little extra seed for some bare spots. Tractor Supply was closed for the holiday or I would never have paid your store the visit. Our visit was at approx.1:00pm I told the lady in sporting goods what I needed and she acted like I was insane! THIS TIME OF YEAR WE SELL FISHING EQUIPMENT AND FISHING LICENSES NOT STUFF FOR HUNTING. IF THAT WAS A PROBLEM CALL HEADQUARTERS. My wife and I looked for our self and actually found two bags of seed. this employee was very rude in my opinion. I have been hunting and fishing all over north and south America and run my own hunting camp here in Kentucky. I buy seed from you guys some times in the fall and normally store it for spring planting because you tend to be a little less costly than outdoor stores. I do not need lectures from associates on the proper time of year it is. And as a side note it is spring Turkey hunting season here in Ky.
On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!
On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!
Hello from El Paso, TX., the most Western city in the great state of Texas.
I live in N.E. El Paso, where your nearest Supercenter for most of my consumer needs is located on Dyer Street; store # 05947.
It is very frustrating not to be able to communicate with deli, bakery or floor personnel when your associates are only required to speak Spanish.
I am an American English-speaking senior.
Having to wait until someone can be found who can understand my questions/orders, (deli/bakery) is oblivious. I feel very inconsequential as your customer.
El Paso is a border community. Most employees in our City and County government are bi-lingual. This is important so they can serve our English and Spanish speaking population.
Our business community as a whole employ English speaking staff.
I do not know how your employment interviews are conducted, or what your expectations are of future employees, but, as long as I pay the IRS, local sales taxes and property taxes in U.S dollars, I should be able to use English to conduct business in America.
I will recognize Spanish as the national language as soon as Mexico reclaims Texas.
Left Iphone in parking lot in Walmart cubicle for those waiting for bus or taxi.[ Walmart 04005 ] Realized when almost home that phone was forgotten on bus, called walmart on out of country phone through Skype and am still on hold for customer service. Initiated call at 4:38 PM EST and am still listening to elevator music, time now 5:44 PM 4/22/2019. People have cut in 4 times to inquire what I am on hold for and to no avail customer service " is very busy". When left store customers were quite sparse. Spend thousands a year on Amazon prime and figured to share a little business with Walmart to see how it goes and am disappointed with the dawdling service. Before getting incapacitated had small business that did well by satisfying my customers. Sincerely, James M Montagne @ email@example.com
Bad service and ride people. All self check registers and one with a cashier. I went to the one with the cashier and she puts out her closed sign. I do not use self checkers because I do not work for you. Then I went to the service counter she ringing up a customer with about 20 items. She yelled to me that she won't ring up more than 5 items, I had 12 . I let her know that I was not going to self check and that she was ringing up more than 10 items for the person ahead of me. She agreed to ring me up and told me not to bring more than 5 items in the future. Do you call this customer service? Your company is losing thousands a day with your self checkouts. People are bragging what they got for nothing in the parking lot. Bad way to do business.
I purchased a large bag of Great Value frozen Whiting fish Thursday, April 18. I cooked some of it yesterday but it is no good. I contacted your University Heights store this morning and was told that I could not get a refund or store credit for the bad fish because I opened the bag. This is an unfair policy and I would like an $11.28 refund on fish that is not consumable. How is any customer suppose to determine good frozen fish from bad frozen fish just by looking at it. It is impossible!!!
Bought new tires less than a month ago, one keeps loosing air, went back to get it checked, the man was very rude. No, I did not have road hazard, was never offered it. Said it would cost ten dollars for you to fix it. Now if he would have said, if it is more than the seal it would cost me, but he just said, I didn’t get road hazard so it would cost me to get it fixed. It wasn’t the money so much as the way it was presented to me. I left, will go else where to get it fixed, and if it is just a bad seal (your fault), I will be sending another complaint. Thank you
My husband returned a product. Cashier did a convoluted transaction so he did not realize that not only was the money not refunded, he was overcharged for the product that he purchased in return. I called the Epping NH store to complain and spoke with the assistant manager John. He felt it was reasonable to ask me to drive back the 90 miles roundtrip to get my refund. I offered to scan and email him the receipts but I was told I could only get refunded if I went back to that store. I called headquarters and spoke with Brenen employee#1252106 who insisted he was a manager, but when I questioned if managers worked weekends he eventually admitted he was a supervisor and not a manager. He also stated that headquarters could not issue me a refund, send me a gift card or do anything to help. He said I had to drive the 90 miles. I asked if he would be willing to do that to correct a Walmart associate error and he said that his opinion did not matter. He refused to answer the question. Please be very wary when shopping Walmart as their customer service is pitiful. Too bad you don't have negative starts because 1 star is being way too generous.
I waited 25 minutes for a consult on a prescription. The pharmacist's only excuse was "I forgot you were here".
I have sent three e-mails to your fraud department because two 50.00 gift cards purchased with cash for my husband's and daughter's birthdays were maxed out a week before they received them. I went to the store where they were purchased and was told nothing could be done for me at the store level. The phone number I was given had no options for human contact. I finally managed to reach a Customer Service representative who gave me information for contacting the fraud unit. As of today, I haven't heard from them, even though the e-mail said it would take three days. It has been over a month since my first local contact and I am extremely disappointed that WalMart doesn't seem to care about me or my situation.
About my complaint of things being moved at Walmart so much you cannot find things , because they are being move so much , if you did not move things so much , people could get in and out and shop , more efficient , people with health problems that can not get around to good would not have to look for things and be in other customer way , and you would sell more , people shop for less when they have to look for the same thing in a different place all the time , they get a bad attitude and shop for less , due to the fact they are tired , from work or going to work and they have to look for things , moving things that often , hurts your sales , people buy less , because they get tired hunting for things in the Grocery section , the man that came up with this suggestion , does not shop , and is causing Walmart to lose a lot of money , look at the money you could make if people could find things and not get fustrate while shopping .
I recently (4-16-2019) went to the Walmart Super Center in Defiance, Ohio to purchase a battery
for a 2015 Ford Escape. All advertisements regarding battery sales state that it includes
free installation of the purchased battery.
A Walmart representative at the desk of the Automotive Department stated that it
would be about a 40 minute wait before my vehicle could be serviced. He then took my phone
number so he could call me when the service was completed.
I browsed the store for about 30 minutes while waiting for my vehicle and then received a
call from the same representative and he informed me that the Automotive Department
COULD NOT install my battery due to the location of the battery in my vehicle.
I saw no such disclaimers anywhere in Walmart advertisement and wasted at least 30 minutes
waiting for my vehicle only to not get the service done.
Are your mechanics not properly trained and do you not believe in TRUTH IN ADVERTISING?
I should have asked for a refund on the battery and went else-where.
I could have installed the battery myself if I had the tools that these mechanics have available
What a waste of time and what a frustrating experience!
A response would be appreciated.
In Lake Charles La. on highway 14 Walmart , for the last 14 years this Walmart , moves items so much in the grocery area , that every week you have to look for the same item , in and on a different isle , nothing stays in the same place over three weeks , so every time you go into the store , you have to hunt for the same items , you bought 2 weeks ago , that not good business , people spend most of there time looking for items , not buying , store is pack with people trying to find thing in the grocery section ..after looking and looking you get tired looking and leave and go to another store , and finish your shopping .
I ordered (order number 3571986*584246) $109.96 of clothing and 3 tops ($37.77) do not fit. I tried to return them to the store in Georgetown, Delaware and they said it was from a third party and I had t send them to them. I thought the person was typing out an address to send them but they were not it was just a slip telling me the same thing they said. I called customer service and they said they handled it and I would get an e-mail from the seller giving me the address to send them with in 24 hours. I waited 48 hours and still have not received anything. I called customer service again. After I explained the problem she said they were having problems and could I call back (why didn't she tell me that instead of after I explained? I am very good costumer of Walmart but if something isn't done that may change I want my money back. And people should be told about the third party deal before they order... Right now I am very upset with Walmart. I want something done.
P.S. I hope it does not take as long for this as the calls that were made.
I have contacted Walmart more than seven times to facilitate my "unsubscribe" ( any and all Walmart advertizing messages sent to me ) request and I have received no response. I and my family and friends will never shop Walmart until this problem is resolved.
3245 Weigl rd.
Every time I go into this store there are no sani-wipes for cleaning cart handle. Often items needed are not available due to failure to restock. Then after all this frustration there are only 2-3 checkouts open with 4-6 people in each line and everyone is angry and complaining. You want my money but fail to provide reasonable service. Thank god for Target! Very disappointed long time customer.
My name is Fred Mallaire. On Saturday April 13th, 2019, I purchased what I thought was a Mariokart7 2DS game system with a box having serial number AW11472120 from the Walmart store # 2113 at 1607 W. Bethany Home Rd., Phoenix, Az. 85015.
On Sunday 04/14/19 my granddaughter opened the package for her birthday to find in lieu of the 2DS system a wire cutters wrapped in a Los Angeles times newspaper.
That same evening we immediately went to Walmart with the defective purchase. We spoke to an assistant manager with the name Margan or Margarita. She went back and reviewed the film and said that from when the box was received by Walmart to my purchase they could see that no one had tempered with it. So my wife and I knew we had been a victim of fraud and we decided not to purchase another 2DS for our Granddaughter at Walmart.
My wife and I went over to the Target store in the same mall complex. And we notice that the 2DS system boxes, there, are not sealed in a plastic wrap. The sales employee at the target said these units never come with their boxes wrapped in plastic. We explained what happened at WalMART. The Target employee said I would go back and see if the other boxes were wrapped in plastic at that Walmart for the boxes do not come like that, for I used to be a manager at game stop and I know how they are sent from the distribution Center and as you can see here at Target they are not wrapped in plastic. I said did it come from the factory this way? He said no, and added that the stealing of the 2DS had TO HAPPEN at the distribution center and perhaps Los Angeles, since the La paper was in the box with the wire cutters.
My wife and I went back to Walmart and noticed that none of the other boxes were wrapped in plastic. My wife asked the assistant manager, If she would please look on the video again to see if the box that she watched on film earlier from delivery acceptance at that Walmart to my purchase of it on 04/13/19 was wrapped in plastic and then seeing it wrapped in plastic as it should not be would confirm that it was received in a tampered condition. The Assistant manager said sorry I can’t help you.
We walked away with the understanding that Target in lieu of Walmart cares about customers.
We know that we received a sealed box from the Walmart locked cabinet that did not have the actual game system inside. We purchased in good faith and if the manager would have just checked the film then they would have seen that it was wrapped in plastic unlike all the other system boxes in the locked cabinet.
We would appreciate if you would please make this right.
I have attached pictures of box, plastic wrap that box was wrapped in, wire cutters in lieu of game system that box contained and receipt.
Respectfully, Fred Mallaire at 602-361-6574, email: firstname.lastname@example.org
On April 13,2019. I, Jonathan Bradley was visiting the Greenwood Walmart Tire Department located in Greenwood,Ms. I informed employee Rosie Jackson that I needed to replace a tire that under warranty because I mistaken ran over bark wire causing the wire to rap around my entire putting a large hole and causing wire to come through the tire. Ms. Jackson began doing the paper work later. Another employee first name Rosie stated she (Jackson) were on her break. I asked Rosie could someone check me out because I had been waiting for approximately one hour. Rosie began to check me out informed me (Bradley) that I owe sixty plus dollars. I informed Rosie that the tire was under warranty. Ms.Jackson return from her break assume. She (Jackson) informed Rosie that wasn't correct paper work. Ms. Jackson look for the correct paper and couldn't relocate the paper work that when she departed to the back (Tire Shop). She return with two employee from the back. One tire worker gave (Jackson) a number from the tire rack. At this time (Jackson_ stated to me that I needed to get a tire alignment. I informed(Jackson) that I didn't need a alignment. I ran over some wires again showing her the hole in the tire. Ms. Jackson informed one of the employee to check the thread on both tires. The young informed her that my old tire thread about 6/32 and the new tire was 8/32. She informed him he didn't read my tire correctly. That when she stated 4/32. At this time she stated she could give me a credit of $14.00. and I would have to pay a credit of $47.00 . I informed her that the young man read the thread right the first but you change it. Again I showed her the big hole in the tire. She started hitting on the wall calling for Associate Manager Kimberly Mays. I seen Mrs. Mays looking through the Tire Shop door. Ms. Jackson departed the front area to the shop area and began talking to Mrs. Mays. Mrs. Mays and Ms. Jackson both re-enter the front desk area. Mrs. Mays began playing with a small child hugging on some customer and later on start typing something on the computer. At no time Mrs. Mays said anything to me. Ms. Jackson again stated I needed to get my rear end aliment. At this time my wife Linda Bradley informed (Jackson) to take the new tire off and put my old tire back on. At this time departed Greenwood,Ms. Walmart. This is the not the first time I have had problem with Greenwood Walmart. First time I lost my three of my hub cap because the weight were put on the outside causing the hug cap to not stay on. The manager stated I didn't informed the tire man to put the weight on the inside. I informed him the tire man seen the weight was on the inside before he put new tires on my vehicle and hug caps wasn't fitting correctly. The second time the tire man mess up 14 lugs on my car.The manager informed me to buy some more lugs and he would get his best work to replace them which he did.
myself and my family go to Walmart everyday we probably spend $2000 a month in the clarkesville Indiana store but as of today that all stop I wouldn't shop at Walmart again if it was the only store on earth.I tried to return a plum tree I bought there it was supposed to have a 1 year warranty if it died I was supposed to be able to get another tree but because of some hag on a power trip they got me for $22 she would not swap out the trees because I had lost the receipt even though the tags were still hanging on the tree all she had to to was scan the bar code but no she insisted on a receipt I have return and swapped out stuff at lowes home depo and Walmart in the past without a receipt and did not have any problems what so ever.Will never shop Walmart again!!!!!!!!!!!!!
I can't find the products I'm used to buying. It seems like I get accustom to a product the stop stocking it.
I get to the checkout line and I have to wait for the cashier to stop chatting with the customer in front of
me. The lines are long enough to wait in, let alone waiting for cashiers to talk about their personal problems.
I can't even get a 1 serving can of peas. 1 liter bottle of diet coke. Vegetables are not very fresh....etc.
I spoke with Harvey from Chicago Illinois (call center) took my online order today. As it was a large order, I had called and spoken with someone both yesterday and the day before and had my shipping fees waived. Victoria gave A+ customer service as did Maley. Harvey from Chicago -took my order-hit my debit card for the full amount and then said no I am not going to waive your shipping fees and then HUNG UP ON ME despite it being documented as approved by a supervisor 2 days prior. During the course of my transaction he said he would finish my order as he would be going on break in 4 minutes. He is rude and was not authorized to take the full amount. This needs to be resolved. I am IRATE!
My Walmart online grocery account with Fishers, IN was flagged because of reporting too many honest facts about their flawed grocery delivery service and because I used too many promo codes. Apparently, they don't want you to be honest about their continual issues of out of stock items. They send you a survey and if you give them a low rating too often they don't want your business anymore. The flagging is determined by the grocery manager's discretion in an effort to prohibit you from ordering in the risk that the department will receive another bad review or customer service call. Instead of raising their standards to improve service they simple ban you as a customer. I placed15 or more phone calls including speaking with corporate and the only resolve was to open up a new account with a different email address. I received no apologies and most of the people I spoke via customer service, call centers, consumer dept. and even corporate acted as if their hand were tied. Many were downright rude!
I tried fo many times to call a store and your customer service line. Over an hour of my wasted time. I never gotto speak to a live person. The stores' lines just rang and rang on. HORRIBLE CUSTOMER SERVICE!!!
I took two rims to the auto dept and bought 2 tires and have them mounted.
They put my tires on the machine and stopped and started on other customers that came in after me, to service their vehicles. One of them I knew and he wanted oil change and didn't have it scheduled. Finally after over 2 hours of waiting they had my tires ready. I paid and drove 25 miles to mount them. When I got them out of the truck one was flat. I aired it up to find the valve was leaking. I looked at my ticket and they charged me $3.00 for new valves for each tire. They did not put new valve but charged me $6.00 for them. I had to drive to wal mart in Forrest City Ar and pay $3.18 for a new valve. The wal mart in west Helena at is the one that I paid for something, not to mention the extra time and expense to go have one fixed again. The time on the ticket does show the accurate time I waited. My ticket service order 26588. I think the extra charges for the valves were done on purpose thinking I wouldn't know the difference. Wonder how many more times that has happened On 4-9-19. This is not the first bad experience I've had at this store. Most of your employees are rude and act as if it's a pain to wait on customers and I have never got a thank you for doing business. If they don't like their job they should find another.
I went to the Walmart in 1919 Davis St San Leandro, CA. This happened Monday 4/08/19. This Walmart in particular is always gives me extremely delayed service when the formula drawer to be opened. I went in and there was no bottom to called for assistance to open the formula cabinet. Both me and my husband are walking around asking ALL employees for the key. No one had it. After about 15 minutes we ask someone to make an announcement over they speaker, they did. 5 more minutes and no one came. I decided to go to the front and I encountered the CUSTOMER SERVICE MANAGER DANIELLE. I asked if she could send someone to formula bc no else could seem to help us and she just "ok." I replied frustrated, "It's been over 20 minutes," And she rudely answered "well the only thing I can do is call and you can wait." I walked about 10 feet away and watched her NOT MAKE THE CALL. I went over to her again and said "can you please call because I clearly saw that you didn't." She replied, "Well that's your fault because you walked the other way and now you're going to have to wait longer" I cannot believe this is the type of service I received from the Customer Service Manager. I am extremely applaud and hurt by the attitude of this employee. I shouldn't have to drive to the Walmart father from my house, I expect every Walmart to live up to the great customer service you claim to give your customers. I would like the district manger or store manager to contact me via email or phone. Yessika0@gmail.com or 510-696-0142.
I am writing this letter to clear my Wife Juliette,s good name also mine
Let me give you a picture of how it began .We were checking out at Walmart in Ajax Ontario and the Cashier asked my wife if she would
like to apply for a Wall Mart credit card and with my nod she agreed ...now the line behind us was long and people were not pleased about
this so she felt stressed as the people were grumbling...however she gave the information asked of her ..I was bagging our purchases while she
gave the information as understood .We got the card bearing my name by mail and called activating it being told that we must make the first purchase at Walmart which we did and another at a Pharmacy ...no problem at this time...the third purchase was declined ..I called the security
number that was given and was asked my name where I live date of birth credit cards and their numbers that I have and drivers licence number
and they said this is not correct and asked for me to fax a copy to them ….this is when I took objection...I would not send such a document by mail
ever ..considering the electronic fraud taking place, and beside this it may be against the Law.
We have never been made to feel as though we were scammers as at this time ! and we have never been refused a Credit card before! and we have a number of them in good standing some saying that we qualify for a Credit Increase if desired!...so we don't see why Walmart cannot validate our identity other ways and restore our good standing in the credit department.
We spend about 3-5K at Walmart every year using other Credit Cards ;we would like to continue business with Walmart and it is up to you if this
Neville & Juliette De Abreu
Shopped at Walmart Cromwell CT. Store #02299. Spent over $500.00 with 2 carts of merchandise. Ref#90900040835 on 3/31/19 at 11:12am. Gave clerk $1.00 coupon. She entered $1000.00 in error. Had to empty entire 2 carts, unbag and rescan order. This took another 1/2 hour after waiting in line. No process to void coupon apparently after a manager tried. What a huge inconvenience with children. Almost aborted trip...Walmart needs more up to date computer system to keep loyal customers. I spend an awful lot at Walmart and was very unhappy with this experience.
3 Mario Drive
Our local Walmart in port Allen Louisiana is open 24 hours. Should I be able to call and talk to someone at 630 in the morning. Tried this morning from 6am to 630. No answer.
I don't mind self check out usually but.......today I had the worst experience ever! I arrived at the front of store to massive lines in all lines with a cart full of groceries only to find out that yes I had to check myself out and that the store has NO BAGS!!!! Their was a young girl very rudely handing out cheap plastic garbage bags that would barely hold anything heavier than a load of bread without breaking!!!! And since the bags were just laying there the scanner kicked off and had to wait for an employee to come type in code after every few items scanned because the scanner perceived us to be stealing because you couldn't balance the garbage bag in the correct place! Total lack of managerial presence during this catastrophe and total overall poor management! Thank goodness we have another option nearby in Murray, KY !!!! Will not return to the Paris,Tn. STOre! Hire a manager! This woman is never there! We are a rural area we need our store!
Purchased 4 tires and had them put on my jeep almost 4 years ago. I bought road wear and have been satisfied with everything until this weekend. I hit something with my front drivers tire and my tire went almost totally flat. I have only put 29,000 miles on it since I bought the vehicle. I know tires wear and I didn't have a problem with paying for another one at all. My issue was the run a round with my nearest Walmart. I looked them up on line yesterday Sat, 4/6/19 saw their hours were until 7 pm. I called, couldn't get an appointment, must come in person. Was told they could cut off taking customers early so they wouldn't run out of time. I understand this. My husband took the tire off and we drove 35 mins and got there at 6pm. I was told they didn't have time because they were short on help. I wasn't real happy but understood, we shouldn't have gotten there so late. I looked up their hours for today, Sun, 4/7/19, open until 6 pm. We got there at 3pm and was told it would be a 3 hour wait by the same man as the day before. That would have made it closing time for them so why was he still taking customers if I was going to have a 3 hr wait which put it till 6 pm, closing time? Once again he said they were short on help. Not my problem, hire some help, bad manager or something. I was pretty hot this time and should be ashamed of myself for what I said. There were still 2 people in line behind me to talk to him so I'm guessing they didn't have a problem waiting 3 hrs. We drove another 35 miles to Canton, got waited on, the tire replaced, and had dinner out, then drove 45 mins to get home at 6:15. I'm guessing we'd still be down there waiting or would have been told at 6 pm, Oh sorry, it is now too late to do this tonight. You got some serious problem down there. Just needed to vent and apologize as I did use some nasty language at your business. I've had all 4 new tires put on both the last 2 vehicles I've purchased at Walmart and I just purchased another vehicle which I'll put new tires on soon I'm sure but I think I'd rather stay in town and give local merchants my business even it does cost me more after this frustration.
We purchased a microwave in Jan 2020. The microwave blew up in November. We contacted Walmart because we had an extended warranty. They told us it was past the 90 days for store return and we had to contact the manufacturer first because they supply a years warranty. The manufacturer of Hamilton Beach referred us to the Dept that handles the microwaves and you guessed it, it's Walmart. They will not fulfill their own warranty plan that we bought from them. This is a scam, and I have contacted my representatives.
whats going on with walmart? Its most aggravating experience to have to brake down & go in the store so at best the app did make it possible to get what few items they have ordered as always somebody decides to fix what isn't broken & mess up the app now I can't order my groceries it say technical difficulties everytime I try to place my order.noone answers the store I. Any department & to try to call the corporate office all the nu.bers are no longer get I. Service or can't be dialed. I wouldn't even give walmart 1 star its a horrible experience can't someone do something to get this business out of the way & bring something to town people can actually enjoy going to with people that actually care because its not walmart
I was fired this morning over points but I had all all of my documentation and tried telling Jeff this in store 766 he told me I was fired anyways so I called sedgwick to get my paperwork they told me no and then I that was approved because I had all of my documents so I then went to Walmart to pick up my termation papers they told me walmart doesn't give though out when I asked for mind they then told me since I did with sedgwick in getting my information I was no longer fired that if I lift that would be me quitting I feel I was mistakenly railroaded and in them trying to fix this denied my information and correctly I was fired and would like my termination papers for my points
I entered the Walmart store on Monday Oct 4, 2021 with the purpose of purchasing a cell phone. The store location was at 250 Highlands Square Drive, Hendersonville, NC 28792. There was a rack of movies on sale, just before I got to the Electronics Dept. I stopped there with my spouse to look at these movies, while chatting with a friend, whom just happens to be an employee at this particular store. Our friend was not on duty, but he observed what took place. A female employee, pulling a pallet jack, came from behind me nearly running over my feet, and knocking me down. She never apologized, as a matter of fact, when I told her she should have taken a different route, she kept walking, and screamed several times across the isle at me, when I tried to explain that I am a disabled person. I told her to call a manager, which she refused to do, and I did mention she could be fired for her behavior, and she made fun of me for saying this. I've never seen such horrible behavior in my entire life, especially since I worked in retail and management most of my career, and now am retired and legally disabled. I have shopped in several other Walmart stores, and this one is well known for terrible customer service, I will NOT ever shop there again. After the employee came so close to knocking me down, I went over to the electronic dept., there were cards displayed for the cell phones to purchase, and I took the one I wanted to the service desk, and the employee replied, none of the phones were in stock. Why I ask, are there not a sign over the card displayed "OUT OF STOCK". He replied it was the manufacturers fault. It was his fault, that an out of stock sign was not placed there, NOT the Manufacturer of the cell phone. We have called to speak to a manager in person, only to stand for hours, and no one showed up. This store has major problems, and the employees need to be retrained. They need to learn that the customer IS ALWAYS RIGHT, and we as customers, do help pay the employees salary.
Paula L Miller
58 Connie Dale Lane
Hendersonville, NC 28792
I am disabled so your grocery pick up has been a blessing to me. I was ordering my groceries last night to pick up today when I noticed that the Ortho Insect killer refill was $10.00 and then on down the line they had it listed for $50.00. Several of the other items I ordered was the same way, listed at one price then on down the line the exact same item was more than triple the price. I felt like you all are crazy and nothing but a rip off so I deleted my whole order after wasting my time to order what I wanted. I said to Hell with that, I will try and take my disabled self to Winn Dixie today and to Hell with Walmart. You have that red headed girl, Sonya Rayburn busting people for shoplifting when you all are doing the same thing by stealing from the customers. You either need to get your act together or close down completely. I am tempted to go to BBB unless I hear back saying that this problem has been corrected. Phyllis Wilcox
I do the majority of my shopping at Walmart and I am a huge fan of Online Grocery. Today, however, I am pissed at the experience I have had with online grocery. When I got home from picking up my groceries, the first thing I did was carry the eggs in. I purchased 3 dozen eggs. I sat them on the counter and then noticed some liquid on the floor and counter tops in my kitchen. Upon further review I discovered MANY broken eggs!! Of the 3 dozen I purchased, 10 total eggs were broken (pictured below). I was furious! I had a mess in my kitchen and after checking my car, there was also broken egg yoke in the backseat where the eggs had been placed. This is the first time in 5 years I have had such a horrible experience. I also left negative feedback for this experience (first time I have ever left negative feedback for online grocery). The eggs were the only thing in the back seat...nothing around them. I always put the eggs in the back seat to help protect them but today I guess that wasnt necessary. Once I got all the mess cleaned up, I put the rest of the groceries away. At this time, I discovered some smashed blueberries. It wasnt many, but it just goes with today's experience. Not only were they smashed, the lid to the container was all the way open. Next was the strawberries, this lid was also popped open. As to the produce, it appears that something heavy was put on the items and smashed the blueberries and popped open the lids to the berries. The amount of money spent doesnt matter in this instance. It is the care of the fragile items that bothers me. This is no way acceptable. I did submit a refund for the eggs. I did not for the blueberries. I just want corporate to be aware of this experience and hopefully will be able to use it to train new associates. This is Walmart #159, Conley Rd, Columbia, MO
4106 E Doe Creek Dr
Columbia, MO 65202
I was supposed to be issued a refund for a lamp received damaged. I have called Walmart Customer Care 5 times in the last month, to no avail.
4 times I was told the refund had been issued. Today I was told there is no record of a refund. The representative told me he couldn't do it so I asked for a Supervisor. Instead, he spoke to the supervisor who told him to tell me to call my Credit Card provider!
This is beyond pathetic.
Obviously, no one on the Walmart staff is qualified to help with what should be a simple refund, OR they just do not want to be bothered doing the job they are getting paid to do.
I was shipped the wrong merchandise. When I called to report it all I got was we can't correct our mistake. I had to reorder and add additional merchandise to get free shipping and delay receiving my order. When I called to report your error, my order should have immediately been sent out. Is this the way you want your customers to be treated?
Why is the deli in the Ottawa Kansas store closed at 4:30 pm? Why do none of your associates or managers know if the deli is open?
Came by to change the oil on my vehicle and the attendant informed me it would be an hour. After waiting 1 1/2 hrs I went to check what was taking long and I finf out that there is only 2 employees running the entire shop. With two bays lined up with cars waiting for an oil change. And , a third bay with people waiting for tires. It took 2 1/2 hrs for my oil charge and there isn’t even a waiting room to sit down. This Walmart in Eagle Pass Texas needs a new manager because customer service sucks. I gave it a 1 out of 5 but in reality it’s a -1.
I was treated like a common criminal when I honestly missed ringing up one thing in my buggy. I was told they was going to search my entire buggy and I told them no they wasn't that I would pay for the thing I missed and then they proceeded to call the law on me and we had words and I left all the things I paid for and called customer service and talk to somebody else and I have not heard nothing back for my total order was around $200 that they still have.
Dropped my car off at Walmart at 9:44 am did not get it back until 12:37 for an oil change. Based on the number of cars in parking lot wait time was debatable. It was what they did to my tires that upset me. I requested they not put air in tires, my psi says 31 my tires last oil change were 28. 54, 45, 32 I can be sure but about the 32 but you get the picture. the cashier put on the receipt in customer comments "DON'T PUT AIR IN TIRE" in bold caps. get my car back not only did they put air, but they put 35 psi. Point out to the manager not only have I've been waiting to get my car back for over 2hrs but your mechanic over inflated my tires when the cashier was kind enough to put on the receipt not to touch them. My car should be at 31 psi. The manager Henry tells me if I read the inside of my door I would see that my tire should be at 32. So I informed him that if he reads his own receipts he would see the man put it at 35 and I instructed you not to touch them. I do not understand why a customer must point out something so obvious. As a woman I do know how to read a digital tire cage and check the manufactures recommendation label to keep my car running correctly.
I went to the Dearborn Michigan store. I had a whole cart of heavy stuff. I tried to check out but the hand scanner just kept beeping. I waited to try to get help. I finally got a young girl who looked at it and said it doesn’t work. I asked how was I suppose to lift everything to scan. She just starting walking away to chat with friend. I asked her to get a manager. She left and no one came back. I just voided the sale and found another that worked. I will never go to a Walmart again. I mean I was not rude. I was just trying to get help. I guess I will now switch to Target. Train your employees what customer service is about.
Hi. I writing regarding a different situation that occurred at my local Walmart in Port Charlotte, Florida. I had originally purchased a battery in June 2020, however this battery was replaced in January 20, 2021. I was told by the mechanic that this new battery would be covered under warranty until December 2021. My battery was dead and I needed to have towed after aroadside was unable to JumpStart. We I called to confirm they could replace it she I tow the car the first could not locate any information in the system. When they found my receipt in the system for the battery installed on January, 20, 2021, they said I just missed the warranty period for the first battery in June 2020. I was not told this and the sticker on the battery does not say 6/2021. The manager I spoke to acknowledge he was the person who worked on my battery and who spoke to me but keeps denying he told me my replacement date under warranty was December 2021. He said who does not know who would have ever said that and also the sticker with the date means nothing. I received false information and I am requesting this issue be resolved by honoring my year warranty on the battery that was installed and based on the information that was told to me.
I appreciate any help in this situation as I need my car for transportation. Thank you.
I been shopping at Walmart on Dunvale and westheimer Houston Texas 77063 since I was a baby my family been shopping at Walmart since they open I already know not to expect any customer service there but we spend to much money there not to have some respect as a customer this lady if I can call her that I ask for help about some material is sale by the yard she had an attitude the soonest I ask for help first I needed to know how much the yard was before I made a purchase she told me I suppose to know the price before I ask her for help she’s African so she kept mumbling something And kept telling me me I should of find the price I said well no and I try but when I scanned it it says is out of stock when the product is in my face then she got upset because she had to go check price she said it was 6.00$ a yard so I said never mind I don’t want to pay that so she said I wasn’t going to buy anything anyway I was just wasting her time and she kept saying stuff so I ask what’s your name ma’am I said it like 4/5 times and she kept ignoring me then
I said what’s is your name ma’am and she said what do you want my name for and she kept talking I don’t know I don’t understand her because she’s African so I went in to the front and speak to a manager and like always they don’t do anything so I don’t even know why I waste my time this complain is probably a waste of time as well
Everytime I go to Walmart, I have to leave because no Handicap Carts. They sitting on the park lot not charged are inside not charged this is ridiculous that I have to get back in my car and go somewhere eles to shop. Walmart on 71th Indianapolis, IN 46220 I make the complain at the store maybe one day they take care of the problem and the next time I go it's the same old problem.
Stocking issues-not enough product on shelves and sometimes no product. Bananas are too ripe so I go elsewhere for my bananas.
My wife and I visited your store located in Cicero, IL on South Cicero Avenue on Monday evening August 2nd, 2021. She went to the bathroom and indicated it was in a filthy condition. Extremely unsanitary and disgusting. A terrible odor (don't you have exhaust fans in there?) and nauseating.
Also, walking through the store , we came across various horrible smells in several areas.
This is the second time we went to this store and experienced similar conditions.
After the second time here and we will never come back to this store ever again.
Stan & Eva Sulkowski
I returned my old battery for the $12.00 core charge refund. The barcode on my receipt was faded and would not scan therefore they would not give me my $12
RE: Walmart Supercenter Carlsbad NM
If I could rate this store a 0 I would have. There is a huge issue in the customer service department. Not only was is closed before 8:00 pm, the customer service lady told me I had to wait 15 min then she could help me with a return. All I needed to do was make an exchange, 45 minutes later, she was still standing at the end of the self check outs observing. I witnessed a customer ask her about sending/receiving money and they were suppose to be open etc. This manager or employee literally told her quote"I am not gonna be doing any money services, if you want to pay a bill or make a return/exchange then you are gonna have to wait about 15 minutes. Same story I got 45 minute earlier.
This store in Carlsbad is miserable to shop at period. Employees are rude as hell and could care less and if you are shopping any time past 7:00 pm, you cant get down an isle past all the stockers. You would think you would do that after hours. Walmart has become my least favorite place to shop and I avoid shopping there anymore. It is a small town so our options are limited unfortunately or I wouldn't be going back at all. Its not worth it. Never has anything available, employees are not only useless to assist you, but out right will refuse to assist you. Hearing that employee/lady tell the customer "NO I am not doing it," made me mad and I literally dropped what I was gonna exchange in my hand and walked out. I will just go get my money back in the morning and will make every effort possible to never go back. Hours are not reasonable, employees rude and the isles are always blocked in the evenings and what you need is not there. So...I don't know if this will even reach anyone or if this will even matter. But I am not going back to this walmart in Carlsbad. I will go to Artesia and see if they have any better employees with better attitudes and stock after hours. What happened to your store? It really does suck to shop there anymore. Change something before you lose more customers. I know this store lost about 6 just in the last hour. We all walked out pretty upset and disgusted with that lady. She need to be put in the back somewhere.
Good Luck and I hope you take this complaint seriously.
can not fifd out about item ordered locally at store in grandville mi and have been unable to find out if i can pick it up
I placed on order online in April, never received it, was issued a refund. On June 9th they took the refund back out of my account and said I did receive item. To top it off they then said my bank stole my money
i have called many time to talk with manger over the matter that happenend 3weeks or so ago when they took the change i had that was counted and told to them there was 500.00 and i trusted walmarts people to be homest but they where not.i did not see the manger at time put change through and after all the time i waited at least 45min and was told from a young lady that was working in front that the change wasnt counting right in there machine.but on top of that they tell me that they put my change in hopper and that they had change already in there .i was pissed still am ,because my change should of been sepreat and i know i had 500 dollars in change.ii want this matter taken care of or myHusband and MySELF will take action on this matter.I was doing you store a favor and i got took
I live a block and a half from Walmart and 37 miles from a Winco and I would rather drive the 37 miles. This store is pathetic, nobody is friendly and they sure don’t know where anything is and couldn’t be bothered. I asked 3 separate employees where I could find Horseradish and they would just shrug or ask if I looked here or there. As they are in the process of rearranging entire store it was very frustrating. Not one offered to help me find it, and as I needed it for a recipe that day I ended up going to Safeway. The people filling orders for online ordering are totally clueless to the in store shoppers. They block isles and will practically run you over, it just seems to be getting worse. Now when I go to the neighboring town it is a totally different story. Pendleton Walmart is so much more organized and the workers are actually friendly.
I am having a lot of delivery issues and I cannot seem to find the correct person who can help. I order for residents in a Long Term Care Facility and items are being left in a Walmart bag in a lobby that is not staffed after hours. My name is not even on the bags. I spoke to Ray @ 10:49am this morning, and she said that she will send one of my issued to the escalation department but the other issues has to be address by the grocery department, when she transferred me someone answer the phone and then hung up. I was not given a phone number for that department.
If someone would be able to help me, that would be greatly appreciated. If you look at my account, you will see that I do place a lot of orders from Walmart.com.
They way the workers treet everyone like a theef. Customers don't need that.
I have been more than patient with your customer support.I made a payment on 5/4 to Viasat internet in the amount of 105.50. That payment was lost. I filed a dispute on 5/14. I was told 5-10 business days. When I called to check the status, I was told they needed more time, another 24-48 hrs. This has happened 3x. When I called today, I was told the same thing! Enough is enough!!! Customer support gave me the transaction Id# and the approval code. My question is this, if I could be provided that information, why can't you find the payment using that same number? I am not pleased at all with this service! Today is the 11th and I don't know anything more than I did when I filed on the 14th. This is unacceptable! It should not take this long! I was on the phone for over 1 hour and15minutes.I was continuously transferred back and forth and when I asked for a supervisor, the agent would place me on hold and then put me back in the queue!!! Next I'm repeating myself verifying the same information over and over again! That in itself is most frustrating and it's even more frustrating when you've been bounced around for over an hour!!!!
Dear Customer Service,
On the 30th of April I made an online purchase of three items from your online store with Order #3202133010571, namely;
1, A Wrist Type Blood Pressure Monitor LCD
2, A Digital Bathroom Measure Scale
3. Non contact Digital Infrared Forehead Thermometer
Up until today, over a month later, I've only received the Digital Thermometer! I have made several calls to your customer service team concerning this issue and have also requested for the purchases to be cancelled and all I have received are empty promises that it will be resolved while they were also referring me to the seller. At one point I was given an escalation reference number 210528006796 with a promise that my issue has been escalated and that a Walmart staff will get in touch with me, which never happened.
This development has left a sour taste in my mouth and has been a real disappointment with Walmart for me. All the time I have tried to track the items I bought, the status has remained on "Ordered" until today, which was what prompted me to cancel the order as it seems like a fraudulent transaction to me.
I hereby request for the immediate refund of my money for the purchase of the two undelivered items, one of which I was long advised has been cancelled by the way, and of which I'm yet to receive any refund.
I hope to be contacted and my money refunded this week otherwise I will be forced to utilize other measures to address the issue.
Looking forward to hearing from you ASAP.
No buggies in store when I went in then at check out there was 2 lines open with 20 registers total and 20 people waiting in both lines! Everyone in line was complaining!
Currently, I have open complain case # 18749052, - due to Walmart associate's mistake MoneyGram system blocked me when I was sending money to my retired father (Martin Hovhannisyan). Since then (March 25th, 2021) I can't send money. The mistake is related to the accidentally pushing wrong button <YES> when answering the question of suspicious behavior. This Complaint Case #18749052 was filed by the Walmart manager as all incontinences happened due to their employee's error.
Now, I am filing this Complaint Case on behalf of my father: He was not able to receive money via MoneyGram, sent to him on May 15th, 2021 by his friend. He was told that he is blocked by system, and agent refused to provide money. The Reference Number of that transaction is 43382523 (sent on May 15th, 2021).
Could you please clarify if the rejection to provide money to my father (as receiver) is related to the same mistake that Walmart employee did
If these restriction are related to each other, please, review it parallel.
Walmart Sun City Center FL is the worst store I have ever been in. The stores and shelves in all areas are always a big mess, not organized. I have purchased produce (specifically salad kits) that don't even last a week before spoiling. The customer service is also very terrible and most employees are rude, ignore you or don't know where anything is located, It is like you are bothering them to ask for help. I recently just purchased a BBQ grill and all three of them on the shelf had damaged boxes. I choose the one that only had a small tear in the box only to come home, unpack it to find the whole front was smashed in and damaged. I went back to the store and couldn't get anyone to help unload it from my car to return it so I had to do it myself, the customer service lady was rude to me through the whole process.
I think corporate needs to pop in to this store sometime and see how bad it is. They need to take more pride in their store,.
Refusal of refund for a defective product by ST# 01086. I purchased a EverStart Digital Power Station at ST# 3402, 10/18/20, due to the need of a batter jump starter. The jump starter worked with no issue. Due to multiple mechanical issues with my RV, I return home early and took the RV back to the dealership for appropriate warranty repairs. Please note that the device was stored in the RV. Due to availability of parts delay because of the pandemic, my RV was out of service and at the dealership for over 3 months. This delay of course surpassed your 90 day warranty. As I was installing a tire pressure monitoring system in the RV this week, I attempted to use the air pressure and found that is was malfunctioning and after following manufactures recommended trouble shooting guide, I found that the compressor was not producing any air and the pressure ready was 3 lbs. off actual tire pressure. Since the device was not functioning properly, I took it to the Walmart near my home for a replacement and/or refund. The Customer Service Rep told me flat out that I could not get a replacement or refund because it was passed the 90 days. I asked to speak with the Manager Mr. Rodrigues, I was told he was not available and instead a Team Leader Tatiana came to speak with me and she repeated the same statement and indicated that the other problem was the device was not purchased at the local store. I assume that a purchase at Walmart can be returned at any Walmart with a receipt and appropriate action would be taken. I called Mr. James, ST# 3402 Manager and he indicated that the Store Manager has the discretion to make any adjustment necessary to ensure quality customer service is provided. That did not happen at ST# 01086. As a long time Walmart/Sam's shopper, I have never had any issues like this at all. As a Disabled Veteran on a fixed income, $100.00 is a lot of money to lose. I appreciate your time and assistance and will hope for a favorable decision for a refund on this defective product. Please feel free to call me
am filing a complaint regarding horrible customer service I received at my local Walmart in Englewood, Florida. On Sunday, May 3, 2021 I wanted to purchase 14 bags of mulch. These bags are extremely heavy and I am disabled and not able to lift anything heavy. I only had my two young daughters with me. I asked a manager if I buy the bags of mulch would someone load them in my van. She said yes a checked out my order. I pulled up to the garden center and s very old elderly man was there. He waved for my daughters to follow him to the piles of mulch. I thought he just needed to know what color mulch we wanted. After a while I saw him wheel a cart with the mulch to my van. However, both my daughters we sweaty and winded. I came around the back of the van and my daughters were struggling to pick up the mulch to put in the car. The elderly man was just standing there. I asked where was an employee to load this mulch. He said he was just security and there were no men working today. Hr rudely said we just need to do it ourselves. My daughter was struggling with a bag and I bent down to try and help life it. My disability consists of back issues. I immediately felt excruciating pain. I sat in my van and dragged into Walmart to customer service. The manager who originally waited on me came over. I was in pain sweaty and upset. I asked why no employee came to help. She said to me I did not come to work today to be yelled at and said she did what she was supposed to do and call someone. She said she called for someone once and that is all she was required to do. If no one came it was to bad. I explained me and my daughters struggled with lifting this mulch. She walked away and another manager ignored the situation and said to just file a complaint if I was not satisfied. I am filing this complaint not only the pain and suffering my daughters I endured but how rude inconsiderate and unprofessional the managers of this store treated us. I am asking for a decent resolvement to this complaint. If my complaint should be sent to another contact for review I would appreciate that information. Thank you.
I feel to believe I was treated unfairly. On Saturday 5/1/2021 Walmart had baby sharks power wheels marked down and I was told they were out but I witnessed two workers buying them and this happened on Sunday also and I thought customer had first choice this was not the case and I could not find a manager at the time to voice my opinion to.Was so disappointed
Walmart associates seldom know what they really do have in stock and what they do have, as far as certain products go they will not sell you without an all out argument about potential fraud. This is particularly true of Store #47, in Salem, Missouri
i give a rating of one only because i had to there no o. i place online order and wait for it when it didnt come i was told to wait long or cancel my order i ask how much longer emily said 2 or 3 days mite be more so if you cancel then you dont have to wait thats real smart service
Received rude & disrespectful service. I had formula to return that my 8mo. old was vomiting up and it upset his stomach. This was on Easter Sunday, right out of coming from church. I had a valid receipt from Walmart pay and the return was within 90 days of purchase. It's not the customer service associates fault. He was just working off his training & knowledge. However the team lead Jeanie just came up rude and unwilling to cooperate. She wouldn't let me speak to assistant member of management and wouldn't even give me the store number. She even lied to me on who the store manager was. Said his name was Ralph. I still continued to make purchases because we had to get some items. I had to find on my own after my purchase for the day with my wife and son. The store number is 3254 and the store manager is Steven. If she had just seeked to understand and tried what she could for an honest loyal customer. Instead of smashing someone down to make themselves feel superior. I just hope that she doesn't continue to treat customers rudely and make a better experience for the next customer.
My order number is 3482193-942438 and I placed a large order that I had financed through Affirm for over $47830 dollars. I received all but of my items as I have been fighting with customer service making promises they can not keep. I talked to them a week ago and they said they could not send me the items , that they would have to do a cancellation for my items not received and issue me a refund. It has been over a week and my cancellation has been sitting there showing pending and never processed. When I called customer service to find out why my refund has not been completed, and they did not have an answer for me but my supervisor will look into this and it will take 24 to 48 hours as I was told a week ago the same thing.
This is poor customer service and did not care about me getting my products or money back. I am not happy with the way I was treated nor is my issue resolved. I work hard for my money and want my products or my money back for what I paid for.
I am looking forward to receiving a response on this.
We buy frozen hash browns and we have to pick the peelings out and there isnt much left they are the patties shedded and seasoned we are very unhappy with them code # is 0 78742 28332 6 also we buy the greatvalue cut green beans which isnt as good as they use to be the code is 078742 36944 0 Thank you
I read that you can return within 90 days and I made a purchase just over a month ago and went to returned it and customer service refused I need receipt due to covid 19. What is the difference for return with or without receipt a purchase is a purchase.
In a recent shopping trip to your Sikeston Missouri store, which is being remodeled. Store was relatively clean and organized considering. Hate the new look, so cold, clinical and unwelcoming.
Doesn't make for a pleasant and relaxing shopping trip if you feel like you are shopping in a hospital.
If all Walmart and Sams clubs are going to self check only, and no product on the shelfs but pallets blocking ailes and nobody stocking then I will take my business to a store that has customer service. That is bullshit! If I wanted to be a checker I'd get a job being one!
My spouse and I are disabled. Close to the entrance most of the spots were designated for your officers. There were a couple of wheelchair openings, van spots and only two for people who did not need a wheelchair. They were filled. However, at the far end of the store that remains locked, were quite a few handicapped spots. My husband and I still walk but just barely. We were left with the choice of going to the far end of the store or to the very back of the row. Please rearrange these disabled spots so that people like us who are still trying to be independent can do so. This was at Thousand Oaks and Nacogdoches in San Antonio Texas. Thank you!
4906 La Barranca
San Antonio Tex
Common occurrence in the garden area of the Walmart on Knox Ave in North Augusta, SC. Was in the store yesterday to buy mulch. My receipt showed the purchase was made at 11:58 PM. The associate paged numerous times for help. No one came and I finally went to the customer service desk and asked for their help. The manager there was able to get someone. From the time I made the purchase until it was loaded was 25 MINUTES. I don’t want to shop Lowe’s for mulch but will be going there today and will pay more rather than go through what I went through yesterday. Last week when I purchased mulch at Walmart a customer had to load it for me. Please see what you can do to improve service in that area. The associate was very nice and did all she could to get someone to load my purchase.
an employee in bayonne walmart her name is Lieha , refused to refund the taxes on my product and ask me to leave the store or she will call the cops. i called online they said she has to refund the full amount include the taxes. but she refused. i asked for another person to help she said i am the only manager for walmart and no one will help, what she did is harassment.
Walmart Welland Ontario I purchase some mats at this store and went to return them and they refused
because did not have my receipt. The website says you can return things without receipt up to 3 months. I purchase them at the end of June and they refused to take them back without receipt. They say it is because of covid 19. What different does it make for returns without receipt when the website says you can return these items? This is really false advertising. I am very unhappy customer who might take most of her business elsewhere. Need to update your website
On August 2nd I was standing in huge line to return a merchandise. They only had 2 cashier working. I asked an employee that was passing by if he can call the manager. He smiled and said "No". I asked "Why?". He said "I just can't". I asked for his name. He was hesitant. Started smiling. After a couple of seconds hesitating he said "Angel". I am not sure that it was his name. But I know that he is employed outside, moving shopping carts (he was wearing a lime west). He is a young Latino, very handsome, with undercut hairstyle, dark completion. THis kind of customer service is not expectable and unfortunately happens in this Rosemead, CA store a lot. In addition, their return line despite of 3 cashiers open is always super huge. Once way before COVID I stood in line to return something in summer for 1.5 hours. Employees just talk too much between themselves and with the customers. Because of this I prefer to drive to hacienda Heights store, which is always in order and their customer service is superb!. Returns take no more than 10 minutes. This is obviously because of the management.
Jan 2020 ordered Allswell hybrid QUEEN SIZE mattress Received King Size mattress PROBLEM OBVIOUS for 6 months repeated calls to customer servive for correction have availed zero results Allswell mattress is in living room blocking access Need resolution to this problem remove mattress from premises and money returned
I purchased a combination Hyper Tough Weed Trimmer and Blower last summer. I am in need of replacement string for the trimmer. The Model number of the trimmer is RD20GS10. The walmart number for the string is 550523605. My store is in Portage Wi. They don't stock it at all. I have contacted 10 others and they said the same thing. How can you sell a product and not have replacements for them???? I expect something done please. I am not going to go and buy another. I can't even order the spools online. They have to come from a store.. ?????
So I will let you decide whats going to happen.
I had the worst experience yesterday at Walmart 5450 in North East MD when asking an associate named Michael for help. I was there with my 12yr old daughter. I have a broken foot and have a big cast on it so I was using one of the electric carts. The cart I was using kept stopping every couple feet. I saw an associate so I asked for assistance in getting another cart. His name was Michael. When I asked him if he could help me get another cart his response was "they are up front". I said I know that but I'm not sending my daughter up there by herself and I can't walk up there because I have a broken foot and a huge cast. His response again was "well they are up front". I said can you please get one for me. He huffed and left. I decided to just deal with the cart I had and went on because I was upset at how I was treated. A couple minutes later I was in another aisle and he rode up with a new one. He said well you know they stop if you get up because they have a weight sensor and I repeatedly told him I hadn't been getting up that my daughter was getting stuff off the shelf for me. He said "well here's another one" and got off it and looked at me and said "I'll take the other one up when you are done unloading to the new cart". I'm standing in the aisle trying to support myself with the cast on my foot and transfer my items from one cart to the other. He REFUSED to help me and just stood there and stared. When I was done transferring the items he just got on the cart and left. Not one word. I have never seen such poor customer service at this store. NEVER. I was so upset at the time or I would have found a manager and addressed it right then. My husband is employed at this WalMart and apparently this person has had other complaints. This Michael associate is a very poor representation of your company. Very displeased. My cell # is 443-350-5476. Thank you.
Have feedback for Walmart?
Thanks for your feedback!
Sorry. Please try again later!