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Microsoft

1.3
521 complaints

Address

One Microsoft Way, Redmond, WA, 98052

Microsoft customers are experiencing severe frustration with inaccessible customer support, Windows 10 updates that break core functionality (sound, wifi, drivers), and account lockout issues. The inability to reach human representatives and recurring technical problems after forced updates are driving customers to consider switching to competitors like Apple and Linux.

Common Issues

35% (182)
customer servicesupportcan't reach human
30% (156)
updateWindows 10lost sound
20% (104)
locked accountpasswordcan't login
10% (52)
chargedrefundbilling
5% (26)
robocallscamphone call

Complaints

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Astamay Curtis

Dec 27, 2023

I have been trying for a week to find out why all of my outlook inbox email started going into my junk folder in my Exchange email account on my Mac,.

I have been using this account with no problem for over ten years.

I have made numerous calls to obtain help with the problem, but it seems after I state my problem the calls keep dropping!

I tried the help.microsoft.com but after typing "Exchange inbox email going into junk folder" a window opened with something about creating an email signature.

This started after I called Microsoft Support on 12/19/23 to report I was still getting an email on a daily bases advising of unusual sign.in activity on my Microsoft account, to which I had filed a complaint on 12/10/23 for this issue.

I don't know if the call resulted in misdirection of the…

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Courtney Brodeur

Nov 14, 2023

The online help and call back features are always busy or hang up.

Its like you have built in a alogorithm to make filing a complaint or giving a refund almost impossible.

I dont even own a xbox for over 5 months yet, you have been charging me.

All your customer service numbers dont reach humans to actually assist.

The worst customer service in one of the biggest, most wealthy companies, pathetic if its just your negilgence, or planned so you can continue to take peoples money for products they dont want or dont use.

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Todd DeForest

Jul 31, 2020

Microsoft locked my hotmail account - many hours on the phone with customer service, they will not help recover my account. they keep redirecting me and telling me to wait 24 hours.

I have been locked out of my laptop, as the same credentials are required.

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Donna

Jun 12, 2019

Keep getting a robo call from Microsoft stating our IP address will be shut down in 48 hours because the IP address has been comprimised in several countries.

The call is coming through on our land line.

How do I make this stop!!

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Edwin Drewlo

Jun 5, 2019

I wish to file a complaint about the promotion of PRIDE on Microsoft.

You need to know that there are many of us who find this material extremely objectionable on moral grounds.

We do not see this as a racial issue in any way but as a moral one.

We don't think this is a proper use of a service that many of us use for our internet needs.

This is not a note of discrimination but what we feel is a right free expression concerning something that is morally objectionable.

We expect that we would not be discriminated against for having view and values that are contrary to what is posted and promoted at our expense, so to speak.

Our position is based on solid historical documentation in the Holy Scriptures (the Bible) in such passages as Romans 1:18-32 and others.

You probably won't change…

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Mel Lipson

May 27, 2019

I am receiving constant phone calls from 850-280-0055, claiming to be Microsoft, telling me that my Firewall was not turned on and my identity was stolen and to call them back for help.

My desktops are protected by McAfee and show Firewalls to be on.

I presume that this is a scam or an attempt by a 3rd party to sell me a service.

Please confirm whether or not this phone number is Microsoft’s or an Affiliate.

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Lindasue Davis

May 25, 2019

I got a new Dell laptop two weeks ago today.

2nd and 3rd day, I was told account password and Windows Hello passwords wrong.

I found out how to disable Hello and sleep mode sign in.

Apparently Microsoft did a Windows update in the middle of the night Thurs, reinstalled the hated Windows Hello, and made sure I will never be able to use my laptop, printer, and software again.

Windows Hello won't let me on computer, It will not let me type a password in to even be able to access laptop to disable it again, I never allow updates on my laptops without being asked and that was disregarded.

I have complained and pretty much been ignored.

They have been told if it is not fixed, I will be forced to go to Attorney Generals office, Better Business Bureau, AARP because I can't go out and get a…

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John McLean

May 24, 2019

When I installed Windows 10 a few months ago I went through all the regular settings just like every other time.

I set it to automatically defrag and from what I can tell I am no longer allowed to turn off automatic updates for windows.

I always used to do it myself once or twice a month when I had time to give it my complete attention.

I miss it.

And now my control has been removed and I have no way to tell my computer don't do ANYTHING else while I am trying to play my game.

That really sucks.

Anyway, here about two or three weeks ago I was restarting my computer and noticed that updates were automatically installing.

Must have been quite a package as my computer had to restart a few times to get them all done. when it finally did fully start to my home screen the fans were…

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Shaza Qam

May 24, 2019

My hotmail account was deleted without me knowing why and by whom and customer support couldn't help me retrieve it , the account was working just fine on Monday 20/5 /2019 The next day I couldn't send or receive any emails or login I tried to change the password and later trecover the account but the message kept informing me the account dose not exist or account is not recognized I contacted the customer support agent they kept ignoring the real issue providing me with the same useless tips and ending the chat on the promise that support will contact me with solution by email within 24 hours .....

They are ridiculous and honestly disappointing as I contacting them daily to find some one who can help and the same response ..

Contact you by email soon

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Sandy Peterson

May 23, 2019

SOMEONE IS USING MY EMAIL ON THE DARK WEB IDTHEFT FORUM UNDER THE PASSWORD grime1.

THIS IS NOT ME AND WOULD PLEASE STOP IT.

THANK YOU

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Susan Owen

May 20, 2019

It is impossible to get past the automated system to speak to a human being.

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Sherry singleterry

May 6, 2019

Microsoft indicated a automatic repair fix problem had occurred and I needed to fix it.on my windows 10.

However, the repair loop never returned me to the windows screen.

Technician was scheduled to call me on number I left.

He called a different number and time.

Called back was told technician would call me back in 15 minutes.

Very disappointed that such a large corporation would have such poor customer service.

Seeing the customer service reviews, maybe I was lucky .

I have received numerous calls from persons saying they were from Microsoft and my computer had a virus and it was working just fine.

I let my guard down and fell for this scam.

I hope I can help someone avoid this inconvenience.

Lastly, the free technical support was not free.

Shame on mocrosoft

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Donna Bruno

May 2, 2019

Getting really sick of Microsoft, thinking of going to Apple on next computer purchase.

Every time they send out system updates it messes of my word program and I cannot get into it for days.

If I am working on something their updated interrupt me and I cannot continue with my work.

Also even though I schedule updates for 3 AM for some reason right in the middle of the day when I am in the middle of doing something my computer freezes and I cannot continue working plus they use up my GBs.

I was just in Word and a Microsoft noticed flashed onto my screen, when I tried to back out of it my computer was frozen and Microsoft was forcing me to click accept their message.

I turned my computer off to get away from it and when I restated my computer I had to wait for a scan on the C drive…

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Stephen

Apr 30, 2019

It was next to impossible to get any support from anyone, almost as if it were intentional.

Any option to speak or chat with a person failed.

With I went to do a live chat the page would not load.

I called the Microsoft Store support line and it was just advertisement after advisement.

It wouldn't take it to a person.

It just kept giving me more ads.

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Jan

Apr 30, 2019

I am trying to recover my password I have given accurate list of my emails but still you say no !.

I'm furious I just want to get into MY emails !

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D. LAM

Apr 28, 2019

The White Tall Male at the Microsoft Store at Fashion Show Mall with balding head and remaining hair tied into a pony tail.

I believe that he is a manager and he told me to get out and claimed I was using the computer there for eight hours and that the time limit for all customers using computers is only 30 minutes.

He refused to give me his title or name and then he put his face up to my face and to separate us I put my hand up against my face and told him to get away from me.

No way was I there for 8 hours.

I left home around 3pm, went shopping at Fashion Show mall, so I estimate that I was on the computer for only 1h45 minutes at the most using a slow computer that was on sale for under $200.

The store was empty.

He complained that I didn't buy anything.

Then he told me to get…

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Greg Stewart

Apr 27, 2019

I was trying to access my word document and I was being asked for a password.

I have never before been assed for a password once I have access to my computer. why am I now needing a separate password to access my own documents?

As I have not had a separate password for Microsoft Word, I have none to entre.

Again why am I now required to submit one before I can access Microsoft word

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Colette Lalonde

Apr 26, 2019

keep losing sound..my speakers are well connected, had reimage fix it 3 time,its ok for 3 days only..now can you tell me how to fix it for good!!!!!!

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Louis Schoeman

Apr 26, 2019

Since my last overnight Windows update, a few days ago, my WIFI , TP-Link do not want to connect to the network.

I was forced to use a Ethernet dial-up on the Laptop.

Sometimes it will connect, sometimes the comment is: "unable to connect to this network", or not recognizing the network...

I never experienced this error before.

This is highly frustrating and unacceptable!!!!!!!

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s.moorw

Apr 22, 2019

I purchased an Xbox live gold gift card at the local retail store.

When I tried to use it it would not work and I kept getting error message that it is not valid.

Feeling frustrated I asked the retail to refund me, they advised me to contact Microsoft support.

When I did, I spoke to a a Jarred in central America.

His English was not very clear and he did not understand the issue at hand.

Jarred was very rude and unwilling to assist.

He refused to listen to my concern and hung up the phone.

I am even more disgusted that a well regarded corporation would outsource their customer service jobs to non America citizens who do not comprehend or conduct themselves professionally.

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Radesha Thuraisingham

Apr 19, 2019

I ordered ( order # 5682980030133844620) from Microsoft office on April 14 2019.

Since I did not hear from you do date on the status of the order I called your customer service to find out of the status.

She put me on hold for an hour and then disconnected the call.

I never had such poor service and will never order anything from Microsoft Store

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kate

Apr 18, 2019

mob +79261503427

Microsoft account haker9191@mail.ru

gametarg proboryan

Hello, I would like to know the reason for writing off 69 rubles from my credit card.

I did not do any purchases, just tied the card to the account, and I immediately came SMS from the bank that the card Microsoft written off 69 rubles.

How do you understand that? on the page where i add the card info was no informaton about it, i want money you had taken without premission back to my card

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CECIL JOHNSON

Apr 17, 2019

This is my second complaint about the font size.

Size 11 is too small please update so an individual can increase the size permanently!

Having to change it on every email is unsatisfactory!

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Jason Bassingthwsighte

Apr 13, 2019

I had an email that I had so much problems with retrieving that email all the time when I got a new email they did not pass on the Microsoft rewards points some one from Microsoft should take a hard look at what happen with my email it was not right that email was jjjjay777@outlook.com and where are my rewards points all of it went on way to long look at the history of that email and you will see what I mean Jason Bassingthwaighte

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Carl Harper

Apr 9, 2019

Why in the hell are you people not going to support Windows 7 after January of 2020.

Your Windows 10 suck the only good thing you've done in the last 20 years was Windows 7 if you fail support Windows 7 I will move my browser and operating system over to Linux at least they're consistent whoever came up with this idea are they have their head examined it sure is pissing off a lot of people. the genius came up with this idea to be taken out and put against the wall and shot as a traitor.

It's going to significantly cut in your bottom line cuz I will no longer use any Windows products at all!!!

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