Microsoft Complaints Continued... (Page 7)

We are well aware about the issues of identity theft and fraud these days so we have been strongly advised and persuaded to use different passwords for different accounts, memberships, et cetera. Due to the fact that I had not needed to use the Microsoft app on my phone in so long, I forgot my password. I had to reset it and did successfully. I was okay for the moment, but the thing was that password reset to the application had reset ALL OF MY PASSWORDS. I have at least two if not three things involving Microsoft requiring a password to gain access, and though they were all different to begin with, they were all changed to the single password used when resetting info on my Microsoft application. This is a serious issue and loophole that they need to get to fast and quickly fix, otherwise they pose as an access point for threats attempting to acquire information about one and commit identity theft and fraud in that individual's name.

I am a true neophyte when it comes to computers and when I have a problem I MUST rely on trust-worthy, up-front companies to help me. I used to think Microsoft was such a company. However, lately, I have searched sites to find ways to fix some problems, I am having with my late husband's laptop and 4 out of 4 times was completely scammed, lead along with false expectations and lost hours of time doing things that got me only to the point of telling me I have problems with my computer!

I KNEW THAT!! Four out of 4 times, I found a "FREE" solution to an issue. Four times I downloaded the "FREE" software and ran the "FREE" scan only to find out that if I actually want the issues FIXED as advertised, I must BUY a license, otherwise all I have are long lists of absolutely useless information and hours of wasted time!!

To actually FIX it would be considerably more honest and ethical if you advertised a FREE SCAN but mentioned that if you want to actually FIX a problem it will cost you $XX. That way, people like me who are on immovably tight budgets wouldn't bother downloading, installing and then having to uninstall software/programs that are completely useless to us.

At this point, if I had the knowledge, the money or whatever it would take to accomplish it, I would immediately remove all Microsoft, Windows and Windows-associated companies from my computer. As it is, I'll simply wait and when this one becomes totally useless, I'll look for one that runs on anything BUT Microsoft and/or Windows and their associates.

If you plan on answering this complaint, you might want to do so quickly as I make no promises as to how long this laptop is going to run.

Dear Sir, I have no complaint about Microsoft. I have a complaint about a game that has been purchased on my son's account without his knowledge. We later discovered that his friend bought it on my son's email without his knowledge. It was purchased on 21.01.2015. I complained to the Visa where they advised me to contact you so that you can take action against this theft. I hope it would be of no inconvenience to you to contact me for further details about this purchase. Thanking you in advance.

Immediately following the last 2 upgrades I could not open photos sent from my cell phone. This last time was approximately 4/15/15. and miraculously corrected itself 4/23/15. My business depends on the photos that I send from my cell phone and I could not open them to be sure they were accurate photos, before sending them to customers who were waiting for them. Both this time (several days prior to 1/30/15), and this recent time, following an upgrade by Microsoft, I had no success with Microsoft resolving the issue. I lost orders from potential new customers who were expecting photos of products within a specific time frame. Out of desperation and again losing orders, I finally contacted Verizon Wireless (approximately 1/26/15, since it involved my cell phone and my service is via Verizon.

After 3 days of ,working with several different level tech reps, a Level 3 tech rep, via her extreme diligence in researching the issue I had, discovered a long list of identical problems had been reported by many people.. All the info related to these complaints was forwarded to me.by Verizon. All complaints indicated Microsoft being the cause of the problems. Along with the reports were steps to follow that some people had success in correcting their problem. This was on 1/30/15. I was able to correct the problem after following the instructions, (1/30/15) (I have written proof of all this info).

The identical problem reoccurred after another automatic Microsoft upgrade 4/15/15 or 4/16/15..I tried correcting the problem as I did in January but it didn't work this time..4/17/15 I contacted Verizon wireless again. After days of lose of business, being transferred from one technician to another and with Verizon noting that is was caused by Microsoft and not by Verizon. 4/22/15 I attempted to contact Microsoft again. Finally was able to reach a site that led me to having Microsoft return my complaint call. After explaining the situation the supposed 'tech rep' put me on hold for a while, Soon afterwards I was read a long statement telling me that for something like $149 they would connect me with a "Microsoft outside contractor who would research the problem." . I decided than, and still do, consider this entire situation to be a SCAN perpetrated by Microsoft.

I gave my opinion to the Microsoft rep and ended my conversation with no resolution to my problem that was now in the 7th or 8th day of loss of business due to the loss of the above mentioned function. I didn't know what to do other than contact an attorney. Mid afternoon 4/23/15, after careful consideration I decided on contacting an attorney but first decided to check my computer to be sure the problem remained unchanged. Miraculously, after what was more than a week of loss of business and hours and hours of frustrating aggravation the problem had been corrected at some time after my conversation with Microsoft when they attempted to "HARD SELL" me on paying a fee of approximately $149 to just 'research' the issue.

If these automatic 'UPGRADES" continue the same problem will, undoubtedly continue. When and if it does occur my first contact will be to my attorney, who I did speak to late 4/23/15, to initiate a law suit against Microsoft.

My ros.taylor@hotmail.com account was blocked even though I input the correct password. I am travelling overseas visiting family and tried accessing my account on their computer/internet - blocked. I have submitted several Support forms with Technical Team but still cannot get my account reinstated. I have also had several on-line chat sessions with Support Personnel. Hotmail accounts should only be blocked if the incorrect password is input several times, not due to one's location or the computer they are using. I set up my Hotmail account in the first place due to global accessibility. Am totally frustrated with Microsoft's security blocks and now will consider changing service provider. I have been now waiting 144 hours to get this matter resolved, well past your 24 hour limit. Microsoft please review your security policy and reinstate my account immediately.

I bought the new Lumia phone from a store. I had the phone two day's then it got a scratch on the screen, i still worked on it, because it's only a scratch. Then the whole screen cracked. I took it back to the store, but they refuse to repair it on their cost. A screen is not supposed to crack so easily. I'm so disappointed, had the phone for two days and the screen cracked? It's disappointing that a customer spends quality money on a not-so-good quality phone. If Microsoft won't repair my phone then I expect a FULL refund! I need a phone as my whole career depends on it. Fix this mistake Microsoft and fix it fast!

To Whom It May Concern. If Microsoft does not stop attempting to force Windows 8.1 on my system I am going to wipe Windows 8 and go on from there.

First of all I tried to hook up windows live photo gallery, and you asked me for my windows acct. and I did not remember password, anyway you said you would send code to my e-mail, cell phone etc. and the numbers you had for my phone was not right. I tried and tried and to no avail. Then I wanted to set up the update I received from windows update and it was the same thing so I clicked the one that said someone else is using my product, and then I finally got it loaded right. I wnt all my google and windows products to work right together because I am getting ready to st my cell phone up. I do believe I am synchronized , I think and I do have a windows acct. I think but really it took along while and really quite complicated.

I hope I can trust Microsoft because it seems you were making it really hard to download. If you have any suggestions on synchronizing my whole computer between google, yahoo, and Microsoft, please let me know. Also I had Skype on the start menu, what is the difference between that Skype and the download for the desktop. I am running windows 8.1 64 bit . I also enabled enhanced protection mode. I searched for info. about this and never did really get an answer to this question..However, with the info. I did get I turned it on, is that good . I think Microsoft is a good company and I realize there is a lot of info.

I purchase MS 2013 and later found that I had two copies not one and only ordered one. I had the tech Ashley M work in the installation and the 2013 took over my computer and all icons were Word...she tried to fix it but to no avail. then Lhyn tried to fix the program and after way to many hours failed as well...the only thing Lhyn did was give me credit for the two MS 2013 programs...my computer is inoperable and I will need to take in for repair at Best Buy or other location....not my idea of what MS should be all about...I think you owe me for the repair to my computer!

Friday afternoon I turn on my laptop went into Internet explorer and there was a message across the screen, saying that my computors was slowing down due to a possible hack. Photo copies of the warning and phone number are in my photo gallery. I did,nt call the number but went to the Internet to look up Microsoft to see if they could help me. I click on Microsoft site and was directed to Geek Technical Support. When I talk to them they seem to have the know how and remotely intered my computors and showed me that a Trojan had infected my computors. In conversation I was told that they were a third party for Microsoft and they could fix my problem, for 1 computor it was like $400. For 2 computors it would be $479. So I gave them my credit card number. talking to them further I felt really uncomfortable because they started to ask for passwords, that I didn,t give and I told the women rebecca to stop the process and she told me she couldn't,t because the prices had already started. I repeated to her a couple more times to cancel every thing and she said I needed to talk to her supervisor. Talk to her supervisor and he sai he would cancel but I needed to pay for a license which was $199. I told them no and I needed to talk to some one before I make a decision.i called my credit union to see if I was billed and they said yes but it hadn't,t been process yet. I need some help here what should I do?

I have a laptop and a desktop computer that were both running windows 8 that have both been updated to windows 8.1 . when I allowed my laptop to update to 8.1 I lost 2" of screen on each side of the screen when playing games that are set to full screen I called for tech. help and they took control of my computer to see if they could help. After 4 hrs. she thought my games were not compatible to the system. please correct me if I am wrong but anything that is compatible with windows 8 should be with windows 8.1.she then said she would send me to a games tech and the connection was not good so I had gotten a phone # from her during our 4 hrs. of trying to find and fix the problem and a case # 1285079779 so I called back and explained that I thought the problem was built in to the windows 8.1 updates and they gave me to a update tech. now please understand I had already went out and bought a new computer with windows 8.1 built in it and it has the same problem.

The tech told me it would cost me a one time fee of 100.00 for them to stay with the problem and fix it. the problem is built in to there up dates so either they did this knowing what would happen to make money. or if they did not know it when presented with the problem the would make new updates and fix it for everyone. I expect that when I buy a new computer that I have not changed any setting on that when I play a game full screen it will be full screen not missing 2" on each side and they want to charge me to fix it. I always thought updates would improve your computer not take things away. I do not mind paying for improvements but I do mind being charged for something that should already be there it was there on windows 8 I thought windowes8.1 was supposed to be an improvement. very upset with 8.1 I hope that they will find and fix the problem for all with new updates and stand behind there product.

On Monday ,March30th, 2015 , I was trying to enter my verizonEmail,My computer locked up and there was a warning concerning security protection . It would not let me intoThe program . It gave me a member to call(1-844-415 - 0000 ) . A young man answered the phone and preceded to ask questionsAbout the problem I was experiencing with my computer . This young man claimed to be working for VerizonAs a tech support technician , and that he could fix the problem . He then asks me to Let him gain AccessTo my computer in order to fix the problem . He also saysThat the service for this was free . I let him in to gain control Of the computerAnd was being introduced to a Security software that I needed To correct the problem . I knew something was wrong in the way he was trying to sale the software and also some of the dialogue he was using about the problem . I immediately stopped him and asked what company do you represent? you said you was with the verizon Supports technicians .He immediately hung up the phone . I was able to shut down the computer and restored In order to gain contro ,and to get rid of the virus I know that they put into the computer.

Today a similar thing happen and They said they was technicians for Microsoft .Supposedly the manager named Is Sam Anderson from Microsoft's centerWhich he gave me an ID -MS 0008945-309, phone number 1-844 - 890 - 6705 , the young man's name were Faifal Fai-00 289 , and from yesterday march 29th , the young man's name was Dean Smith.These individuals are trying to slam customers into the software program to fix their computers . I know that this is against the law.Someone needs to investigate this situation . What was also troubling , was that the name of the software program (Mayasar)In which I could not find it mentioned in software outlets, but when I look it up from the computer this name is closely Related to some Arabic community , and there were A symbol that reminded you of Isis . This may be a coincident, but I think someone need to investigate these actions .I am going to report This to the Federal government as well.I would like to hear a response from your Corporate office concerning this issue .
Thanks

I recieved call from Microsoft tech support in regard to frequent pop ups on home computer. paid $299 for 5 yr protection plan. after 2 weeks pop op began appearing again. today received call from tech support again standing they had installed the wrong program and they would have to redo the program to the proper one and it would cost me additional money. If this is your company they did not even keep a record as to how i paid. They installed a window 7 program when i have windows 8.1. They do not speak enough English to properly work phone service. It was the worst service i have ever had and that includes the Comcast company.

Blocked out of my MSN email for 3 weeks and customer service had been terrible. Very very annoyed with Microsoft. Brutal service. I just need to get my email reactivated

I've been locked out of my Xbox one account for a month and the code that was sent back to has no use to me and I would very much like to get back into my account very much.

They allocated my well used account to another person then wanted to charge me for undoing their error. After 4 days of utter frustration and disbelief I will now use another how can this happen? The problems caused were immense!

I had to get a new laptop for a course and it came with Windows 8. I HATE it. It's been a month, and no, I am not used to it. I downloaded a freeware so I could have the start button back. Who was the genius that came up with this? Thank GOD for everything else I have a Mac.

On your maps, and also on bing maps, for the north west of England, the large town of Leigh is not shown. Yet far smaller towns are listed in the same area, the reason cannot be that it comes under Wigan met, as several smaller towns are listed, who also come under a larger metropolitan district.

Leigh is a large town ( well over 40,000 population ) and thou it is in Wigan metro, it is 7 miles from Wigan, it is a totally different town, and far larger to many towns on your maps also under larger authorities. Could you please correct this.

I have had nothing but problems with my new computer windows 8 . It is the worst program ever invented. I opened the computer today it has stolen my office, word, and quikbooks. The apps don't work and when they do you have to redo the email or what ever goes in them. I opened it today it toke every the picture is even different. I have wasted more time on this computer than I have used it. I even stole my kamski protection.
I think the only way to fix my problem is to drop kick it to the pasture. Please return my money or take this worthless program and exchange it for windows xp.

Why have you created a new OS that makes using a notebook or desktop computer all but impossible? I understand you want to grab the precious tablet and smart phone market, but creating a new OS that's basically one size fits all wasn't the solution. I just got my new Lenovo ultra-light notebook with Windows 8 five days ago, and have been in hell ever since. With a resume that includes computer programming, I thought I could learn or figure out anything.

This time, MS has created a mess that dumbfounds me. Are you trying to push everyone into an Apple only world? Goodness knows your incompatibility issues with nearly every piece of hardware and software I own is making me reconsider how I'll compute in the future.

With three weeks still clicking on the clock, I can return my top of the line Lenovo with no questions asked. Problem here is I know once I buy a couple of Mac desktops/laptops, I'll never switch back to Windows again. If you're determined to copy from the best tablet (Surface is so lame) on the market, go all the way. Apple has a different OS for their touch screen devices v/s laptops. Your new Windows 8 drinks up bandwidth as it runs programs I don't need or want.

Your impossible to use desktop layout makes even the most simple task all but impossible. I finally found a Windows 7 shell that's making my new notebook a bit easier to use - but it's still hard. What good is it when I purchase a laptop that can boot up in around 20 seconds yet I'll spend the next four minutes prodding and pleading with your OS to do what I'm needing in the first place. Windows 7 proved you guys learned from your mistakes.

Windows 8 proves you don't care what you throw out so long as it forces us into buying more hardware and software we shouldn't need to replace in the first place. During the past two weeks I've been the one who told three separate friends what computer they should buy - which they did. For sort-of-geeks like us, you've just blown a reputation you spend a lot of years building. We won't be coming back unless you fix your problems ASAP. What did I ever do to you?

I have been a loyal windows operating system and office for many years and have conformed to licencing and upgrade requirements and laws. I have recently replaced my laptop which was preloaded with windows 7 Home premium and reloaded all my previously legally licensed software which included microsoft office small business 2010. I have had nothing but problems since relasding Microsoft office and was alarmed to say the least when I searched for a locally based Microsoft accredited support agent, that they required an upfornt payment to address and resolve my problem. I take great exception to this and will not pay as it is a Microsoft problem and not mine or the manufacturer of the laptop. I ask the question. !!!! Why are there always problems with windows or MS office or related programs, which are great when they work but are incredibly frustrating when they dont and it is also NOT EASY to contact Microsoft to resolve the problem. I am self employed and do not have time for this and needless to say sorry that I did not choose the Apple Mac route!!!!!!!

I have just purchased a new Hp laptop with the only option being Windows 8. Please re-instate the menu button and add the option to boot directly to desktop, while still allowing the easy corner access buttons to and from the new Windows format. I am finding that I like some of the new options, but the old desktop works better for some applications.

I really do not think that Microsoft wants its customers to have to download or order the available work arounds. It is not a good business move to try force unwanted changes unto its customers. Re-adding the menu button and the option to boot directly to the desktop would be a win-win situation for both Microsoft and its customers. I think a lot of "desktop" customers would play with the new system and maybe find they like some of the features, while still having access to the familiar desktop.

Thank You,

Joe Lessar

I received a call on my landline earlier today from a person who claimed to work for Windows Technical Care but I was unable to verify that he was indeed from Microsoft. He gave his name as Peter Stephenson and he just didn't sound like a Peter Stephenson and he said that he was calling me as a result of Windows Technical Care getting a lot of warnings that my computer with my IP Address was receiving a lot of junk malicious ware. He wanted me to log on to my computer so that he could show me how to fix my hard drive problems.

I was not prepared to log on to my computer or give any information until he verified his identity and he said that he was calling from a number from the United States and the number was 1209 227 6966.

I asked for an Australian contact number for me to call to verify his status and he said that I was asking too many questions that he could not answer and he hung up. My number is a private number so I am not sure where he got my number from and if indeed he works for Windows Technical Care and if not what can be done to track this call that was made to my number which I am not going to provide here until I know that this matter is going to be looked into either by Microsoft or Telstra my service provider.

I purchased genuine copy of winddows 7 ultimate in original sealed strech package but it has been blocked by microsoft for activation,i tried to reslove the matter over the phone and live online chat but it apear microsft try to sell another one to me and i am not prepare to buy same thing twice and i have been told by agent to take it back where you bought it and purchase another one from us and you know very well after opening the seal nobody accept return therefor i have to resolve this matter with microsoft or report it to relevant department.