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Microsoft

1.3
682 complaints

Address

One Microsoft Way, Redmond, WA, 98052

Complaints

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[email protected]

Jul 6, 2019
0

bad as always we put 30 dollars on the xbox ordered the skin had it and you now erased it nd kept the money rip off do i now contact better business to get money back or put the skin back on sorry to bother such a company

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Edward van Amerongen

Jun 20, 2019
0

I have written MICROSOFT four (4) times to report how my credit card got scammed renewing my MSN-subscription. I mailed MSN all my info! NO REPLY My last was a letter with RETURN RECEIPT: to Satya Nadella: May 29, 2019 Receipt #: USPS#: 9590940248589032404802 Dated & paid: 05/29/2019 HOW ABOUT ANSWERING ME?

com Step on it please... PS: you have all the Bank's info as well as the OUTFIT that took my money from YOU!

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Shanda Maino

Jun 18, 2019
0

I would give them a 0. 6-18-2019 Micro soft is the worst tech support. For the last 8 years they have messed up our computers and email. Don't let them in your computers. I am going to find other ways to get services like g suite.

I have never used them but today will be my first day of the google products. I have been dealing with Marvin for 2 days straight. This is horrible. on hold for hours. no call backs. chasing Microsoft. They left my email down and messed up our office. Run from Micro soft.

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Fred Brewer

Jun 16, 2019
0

I have had nothing but problems with Microsoft, and as soon as I can afford a new computer, I will no longer be using any of their products.

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Donna

Jun 12, 2019
0

Keep getting a robo call from Microsoft stating our IP address will be shut down in 48 hours because the IP address has been comprimised in several countries. The call is coming through on our land line. How do I make this stop!!

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Edwin Drewlo

Jun 5, 2019
0

I wish to file a complaint about the promotion of PRIDE on Microsoft. You need to know that there are many of us who find this material extremely objectionable on moral grounds. We do not see this as a racial issue in any way but as a moral one.

We don't think this is a proper use of a service that many of us use for our internet needs. This is not a note of discrimination but what we feel is a right free expression concerning something that is morally objectionable.

We expect that we would not be discriminated against for having view and values that are contrary to what is posted and promoted at our expense, so to speak. Our position is based on solid historical documentation in the Holy Scriptures (the Bible) in such passages as Romans 1:18-32 and others.

You probably won't change…

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Mel Lipson

May 27, 2019
0

I am receiving constant phone calls from 850-280-0055, claiming to be Microsoft, telling me that my Firewall was not turned on and my identity was stolen and to call them back for help. My desktops are protected by McAfee and show Firewalls to be on.

I presume that this is a scam or an attempt by a 3rd party to sell me a service. Please confirm whether or not this phone number is Microsoft’s or an Affiliate.

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Lindasue Davis

May 25, 2019
0

I got a new Dell laptop two weeks ago today. 2nd and 3rd day, I was told account password and Windows Hello passwords wrong. I found out how to disable Hello and sleep mode sign in. Apparently Microsoft did a Windows update in the middle of the night Thurs, reinstalled the hated Windows Hello, and made sure I will never be able to use my laptop, printer, and software again.

I have complained and pretty much been ignored. They have been told if it is not fixed, I will be forced to go to Attorney Generals office, Better Business Bureau, AARP because I can't go out and get a job to try to save money for a Chromebook or Apple computer.

There is no excuse to keep changing the settings on my personal property. I had the right to use password on other laptops and now I am forced to use them and…

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John McLean

May 24, 2019
0

When I installed Windows 10 a few months ago I went through all the regular settings just like every other time. I set it to automatically defrag and from what I can tell I am no longer allowed to turn off automatic updates for windows.

I always used to do it myself once or twice a month when I had time to give it my complete attention. I miss it. And now my control has been removed and I have no way to tell my computer don't do ANYTHING else while I am trying to play my game. That really sucks.

Anyway, here about two or three weeks ago I was restarting my computer and noticed that updates were automatically installing. Must have been quite a package as my computer had to restart a few times to get them all done.

when it finally did fully start to my home screen the fans were running at…

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Shaza Qam

May 24, 2019
0

My hotmail account was deleted without me knowing why and by whom and customer support couldn't help me retrieve it , the account was working just fine on Monday 20/5 /2019 The next day I couldn't send or receive any emails or login I tried to change the password and later trecover the account but the message kept informing me the account dose not exist or account is not recognized I contacted the customer support agent they kept ignoring the real issue providing me with the same useless tips and

ending the chat on the promise that support will contact me with solution by email within 24 hours ..... They are ridiculous and honestly disappointing as I contacting them daily to find some one who can help and the same response ..

Contact you by email soon

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Sandy Peterson

May 23, 2019
0

SOMEONE IS USING MY EMAIL ON THE DARK WEB IDTHEFT FORUM UNDER THE PASSWORD grime1. THIS IS NOT ME AND WOULD PLEASE STOP IT. THANK YOU

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Susan Owen

May 20, 2019
0

It is impossible to get past the automated system to speak to a human being.

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Richard Hermon

May 19, 2019
0

Here is an e mail that I sent to Microsoft software customer support to which I still have not had an acknowledgement nor a reply I do not recommend Microsoft as there is virtually no meaningful customer support

Hi ChelI am not at a ALL happy with the way Microsoft and your agents have handled my concerns ,and problem!! I have not been able to recover my password for the original account that was set up on my new computer which [email protected] because I had forgotten the password and had never used that account for sending or receiving emails .Unfortunately the alternate email address also had a typo .instead of.com I had hit .coim!!! so the recovery code could not be sent to me .Furter for some reason my phone n umber of 0401031039 (which you have successfully used to…

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Sherry singleterry

May 6, 2019
0

on my windows 10.

However, the repair loop never returned me to the windows screen. Technician was scheduled to call me on number I left. He called a different number and time. Called back was told technician would call me back in 15 minutes.

Very disappointed that such a large corporation would have such poor customer service. Seeing the customer service reviews, maybe I was lucky . I have received numerous calls from persons saying they were from Microsoft and my computer had a virus and it was working just fine.

I let my guard down and fell for this scam. I hope I can help someone avoid this inconvenience.

Lastly, the free technical support was not free. Shame on mocrosoft

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Donna Bruno

May 2, 2019
0

Getting really sick of Microsoft, thinking of going to Apple on next computer purchase. Every time they send out system updates it messes of my word program and I cannot get into it for days. If I am working on something their updated interrupt me and I cannot continue with my work.

Also even though I schedule updates for 3 AM for some reason right in the middle of the day when I am in the middle of doing something my computer freezes and I cannot continue working plus they use up my GBs. I was just in Word and a Microsoft noticed flashed onto my screen, when I tried to back out of it my computer was frozen and Microsoft was forcing me to click accept their message.

I turned my computer off to get away from it and when I restated my computer I had to wait for a scan on the C drive because…

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Stephen

Apr 30, 2019
0

It was next to impossible to get any support from anyone, almost as if it were intentional. Any option to speak or chat with a person failed. With I went to do a live chat the page would not load.

I called the Microsoft Store support line and it was just advertisement after advisement. It wouldn't take it to a person. It just kept giving me more ads.

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Jan

Apr 30, 2019
0

I am trying to recover my password I have given accurate list of my emails but still you say no !.I'm furious I just want to get into MY emails !

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D. LAM

Apr 28, 2019
0

The White Tall Male at the Microsoft Store at Fashion Show Mall with balding head and remaining hair tied into a pony tail. I believe that he is a manager and he told me to get out and claimed I was using the computer there for eight hours and that the time limit for all customers using computers is only 30 minutes.

He refused to give me his title or name and then he put his face up to my face and to separate us I put my hand up against my face and told him to get away from me. No way was I there for 8 hours.

I left home around 3pm, went shopping at Fashion Show mall, so I estimate that I was on the computer for only 1h45 minutes at the most using a slow computer that was on sale for under $200. The store was empty.

He complained that I didn't buy anything. Then he told me to get out…

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Greg Stewart

Apr 27, 2019
0

I was trying to access my word document and I was being asked for a password. I have never before been assed for a password once I have access to my computer. why am I now needing a separate password to access my own documents?

As I have not had a separate password for Microsoft Word, I have none to entre. Again why am I now required to submit one before I can access Microsoft word

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Colette Lalonde

Apr 26, 2019
0

keep losing sound..my speakers are well connected, had reimage fix it 3 time,its ok for 3 days only..now can you tell me how to fix it for good!!!!!!

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Louis Schoeman

Apr 26, 2019
0

Since my last overnight Windows update, a few days ago, my WIFI , TP-Link do not want to connect to the network. I was forced to use a Ethernet dial-up on the Laptop. Sometimes it will connect, sometimes the comment is: "unable to connect to this network", or not recognizing the network...

I never experienced this error before. This is highly frustrating and unacceptable!!!!!!!

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s.moorw

Apr 22, 2019
0

I purchased an Xbox live gold gift card at the local retail store. When I tried to use it it would not work and I kept getting error message that it is not valid. Feeling frustrated I asked the retail to refund me, they advised me to contact Microsoft support.

When I did, I spoke to a a Jarred in central America. His English was not very clear and he did not understand the issue at hand. Jarred was very rude and unwilling to assist. He refused to listen to my concern and hung up the phone.

I am even more disgusted that a well regarded corporation would outsource their customer service jobs to non America citizens who do not comprehend or conduct themselves professionally.

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Radesha Thuraisingham

Apr 19, 2019
0

I ordered ( order # 5682980030133844620) from Microsoft office on April 14 2019. Since I did not hear from you do date on the status of the order I called your customer service to find out of the status. She put me on hold for an hour and then disconnected the call.

I never had such poor service and will never order anything from Microsoft Store

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kate

Apr 18, 2019
0

mob +79261503427

Microsoft account [email protected]

gametarg proboryan

Hello, I would like to know the reason for writing off 69 rubles from my credit card. I did not do any purchases, just tied the card to the account, and I immediately came SMS from the bank that the card Microsoft written off 69 rubles. How do you understand that? on the page where i add the card info was no informaton about it, i want money you had taken without premission back to my card

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CECIL JOHNSON

Apr 17, 2019
0

This is my second complaint about the font size. Size 11 is too small please update so an individual can increase the size permanently! Having to change it on every email is unsatisfactory!

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Jason Bassingthwsighte

Apr 13, 2019
0

I had an email that I had so much problems with retrieving that email all the time when I got a new email they did not pass on the Microsoft rewards points some one from Microsoft should take a hard look at what happen with my email it was not right that email was [email protected] and where are my rewards points all of it went on way to long look at the history of that email and you will see what I mean Jason Bassingthwaighte

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Carl Harper

Apr 9, 2019
0

Why in the hell are you people not going to support Windows 7 after January of 2020. Your Windows 10 suck the only good thing you've done in the last 20 years was Windows 7 if you fail support Windows 7 I will move my browser and operating system over to Linux at least they're consistent whoever came up with this idea are they have their head examined it sure is pissing off a lot of people.

the genius came up with this idea to be taken out and put against the wall and shot as a traitor. It's going to significantly cut in your bottom line cuz I will no longer use any Windows products at all!!!

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Pat Johnson

Apr 6, 2019
0

I got a new computer an had to start finding new games, I downloaded backgammon reloaded number 64, had it for a short time and now the network administrator has it block. I do not think they should have the right to stop people that way. I got the game from the Microsoft store, It would be great if you could get this cleared up. Thankyou in advance.

Pat johnson

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philip mcdonald

Apr 4, 2019
0

I am a 78 year old man living on social security, with my first computer bought on sale ai BEST BUYS, whose technition set up windows 10 WRONG. After 18 months your technition finally replaced windows 10 & solved the problem.

Now while reading the news windows froze. After 15 minutes i held down the on button, like a technition told me in the past. When i turned it on again windows was gone. The next day march 23 i called for help.

I was put on hold for hours which cost me over 1,000 minutes eventually over 11 days. I have talked to numerous technitions & also was given a wrong case number, (1440117220 by mr. Anshula) which I read back to the man to varify.

At a later date i was told that case had been closed a year ago and given a new case number (1466532728 I have had humerous dates…

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CECIL JOHNSON

Mar 30, 2019
0

Problem with the small font size in email ( 11 ). I have a problem with my eyesight so I have to manually change each email to a larger size. In the past the size could be changed on a permanent basis.

I have Hotmail/Outlook, I've tried every suggestion online and nothing helps. Please fix this.

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nijole staffel

Mar 26, 2019
0

got notified that my mailbox will be shut down because I did not respond to updates. what updates???? do not shut down my mailbox. I am a senior citizen and I need my mail.

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lee jones

Mar 26, 2019
0

com couldn't be delivered. The group wehelp only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list. blackjack657 Office 365 wehelp Sender Action Required lee jones Mon 3/25/2019 9:19 PM Sir about a week ago I got a message Security Key and it froze my page.

It went on about windows blocked an unrecognizable and micoulish software. There were phone numbers for both the UK and USA. It went on to say some ting about a 25 digit code needed and to call Microsoft but I don't have a phone,.

So I went on line to contact support some five hours later I was still trying to contact them. I ended up contacting an adviser who transferred me to some else that…

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Del

Mar 24, 2019
0

Windows 10 update took away my sound/audio. I want my audio/sound back. ASAP! Come on Windows 10 idiots, I want my sound back!

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Althea Stowe

Mar 23, 2019
0

I am tired of having to pay someone to fix my computer every time an update is done!!!!!! I try to bypass the updates but the start automatically!!!! This time my computer just shuts down randomly whenever it pleases!!! Update went through overnight!!!!!

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jennifer sokolovic

Mar 15, 2019
0

$99 came out of my account today Friday 15th march for microsoft office 365 without my consent. I did not purchase microsoft office 365 and i wont it cancelled and my $99 reimburst ASAP. My number is 0411355147 .

Many Thanks Jennifer

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marie Koris

Mar 12, 2019
0

5 hours later absolutely worst tech support ever. Completely unprofessional. They couldn't care less. They need to look very carefully at the excellent support/ customer service HP give there customers each and every time, and maybe they will learn something.

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W D JACKS

Mar 5, 2019
0

You can't fix this Issue because it was just a dimwitted idea to begin with, Putting MICROSOFT EDGE on a Low End Computer from HP Hewlett-Packard is like putting a 2.000 lb. load on the back of a JACKASS.

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Blanche Boyle

Mar 2, 2019
0

I am not able to use either of my outlook mail accounts to send a web site because I refuse to purchase your Office 365. I do not use your office and do not need the added expense so why am I being forced to buy it to use my outlook mail account.

This is making me very angry and upset with windows 10. I never had this problem with windows 7. Why don't you bring back the best of windows 7. Most people I know feel the same way.

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donald goulas

Mar 1, 2019
0

Windows issued warning on my screen that I needed to turn off my computer as install updates. I did as told and when installation was complete I had no sound, that was last week I still have no sound. I have come to realize is that you stole my sound output device.

I hate you and hope you all have short lives.

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Joe Guhin

Feb 27, 2019
0

I got this phone voicemail transcribed to my email inbox Sounded fishy Jackson I am calling from Microsoft Refund apartment. Please do not hang up. You have paid for your computer Technical Support. Few months ago. We are calling to refund your money as the company has been ordered to close.

Yeah, I'm please call our toll free number 88849694072 get your refund repeating again 888496. You received a voice mail from TOLL FREE CALL.

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JUDY JOHNSON

Feb 25, 2019
0

While I was playing your solitaire games, I was shocked to see an ad come up for Roundup weed killer. Roundup is a known carcinogen and is now paying millions of dollars to people who got cancer from using Roundup.

Why would you support a company like that? Please don't send me or anyone else ads for Roundup. Please don't use their ads no matter how much they're paying you. Thanks for your consideration.

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utibe

Feb 24, 2019
0

There are no important Apps in the store to download such as Facebook, Uc browser, Opera mini,pls something should be done thanks.

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Jason Kinnison

Feb 23, 2019
0

Hello,

Using my laptop in the past several weeks, I've been experiencing a rather annoying issue with your web browser, Microsoft Edge. For no apparent reason, the software will close at random, and my web pages along with other data cannot be restored. A very unusual reset occurs with this as well, which is the deletion of my extensions. When Edge crashes, it re-opens back up and my extensions are gone. If I close it and open it again, my extensions are back.

Unfortunately, the process repeats on a daily basis. I've tried repairing and resetting the app plenty of times, but it only works for a couple of hours. I've even checked to see if I have a virus on my laptop. In this case, I used a paid version of Norton Security. No viruses.were found, and no problems were detected. This issue…

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Patrick Murphy

Feb 21, 2019
0

I was told by something that my computer had a virus or malicious bug and that if I did not call tech at18006427676 they were going to lock up my computer if this was Microsoft they already killed on tablet please stop these people thanks

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Mr Chris Stacey

Feb 20, 2019
0

Chris Stacey:I'm not a threat I'm just bloody OLD (81) and short of memory at every step. PLEASE Make things easier, at the moment I wish you would go away and stay there.

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Alex Nelson

Feb 20, 2019
0

Terrible support and service

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charles Streibel

Feb 17, 2019
0

why were my freecell games changed I have been playing for ears over6700 games I want my games back and I don't want some a hole changing them

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Wendy Kirby Kirby

Feb 14, 2019
0

For the last hour and a half I have been trying to get help with a technical problem. I have been put in touch with 4 agents. 3 just disappeared and one put the phone down on me after sending me a code number.

I am told that I will have to wait 2 minutes. No one rings. I am paying for technical support and find your service appalling. If the agents don't want to do the job, they should leave. My phone number is 07507530411096.

I hope I can get some help. Wendy

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Tony Mclintock

Feb 12, 2019
0

Forza horizon 4, good game, but clothes and horns and emotes is the stupidest things ever for wheelspins. Just cars and cash, only things needed. If included in next horizon, or any forza for that matter, i will not buy or play for free.

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Margaret Ridgell

Feb 11, 2019
0

I have constant problems for approximately 3 months with Updates not installing, constantly having to reinstall Windows & Office. This process takes at lease 3-4 hours each time. Drivers not installing correctly. On 2/11/19 I started 7:00 am with my call with Microsoft.

It is ow 4:58 pm. Tech support [case #1460729930] I have had 10 other Case #s before -today. I have waited 4 days to never being called. Have lost 3 days of work because system was not fixed. Was told each and every time have to reinstall windows.

Presently, Cumulative updates, display drivers, are still issues. MICROSOFT EDGE WORKS WHEN IT WANTS TO. I WAS TOLD AT 2:30 TODAY I WOULD BE CALLED BACK IN 25-45 IS NOW 4:58 PM. AGAIN NOTE I STARTED GETTING HELP AT 7:00 AM TODAY.

That a total of 10 hours and still problems were…

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