Microsoft

My computer crashed during a Windows 10 installation. During the updates phase I turned the computer off because it was taking hours. I have now talked to 5 techs in the past 40 hours, got elevated to the 2nd level.

Received a call from a man that went directly to voicemail. Why my phone didn't ring I have no idea. His message was almost indistinguishable, he spoke so fast I have now idea what 50% of the message said. I now have windows 10 on a USB drive and have tried to install it from there to no avail.

Now I am going into a Microsoft store to see if someone that speaks English can help me. This is the worst customer service I have ever received in my entire life. Last night I was told that I was being transferred to a level 2 tech and it would only take 2 - 3 minutes.

I was on hold for…

I have a surface pro 3 and every single time there is a random update that shuts off the computer. because of this continuous annoyance I had always lots all my research inquires and search history on google chrome. I have had many complaints from my professors when this affects my work. this is not acceptable these updates are supposed to help make your product more efficient but I see this as idiotic and useless. on the other hand we see apple products have there updates very useful and hardly nothing goes wrong. but with Microsoft I do not understand why must the computer format and every single aspects of it must change and it is still just as terrible without an update.

thank you

hope this is fix

I have your security system on this computer and MacAfee, beside this computer is not even six months old. The two times i have had to call support for help their have told me that it is a security problem and it will cost me $299.00. Why?

Tommy Poole

I bought my Dell computer 3 or 4 years ago & never really had any trouble with it until about a month ago when it started flipping out saying activate windows with a product number but I do not have one because it was in the computer when I bought it . I am wondering why I need to active my computer when it was working fine until these activate messages started popping up .

I keep getting your msn. is out of date. When I HIT THE button fix it the fowling the day I get the same thing

company sucks cant speak to a person without jumping through hoops like a fucking trained bitch. and when you do get through you speak to forging mother fuckers who cant speak or understand English. the company should be forced to refund all the users 1.5 million usd and be shut down permanently

Why is Windows 10 so broken for creators? We've been complaining about your crappy system coding interfering with our programs and hardware for nearly a decade, and what have you done to address this? Nothing! How is it that I'm experiencing complications across the board on top of the line hardware?

It's a combination of your stupid bloatware and your poor marketing strategies. You've included so much garbage that Windows 10 is virtually worthless. If I was in your business and cared about customer satisfaction and making money, I'd make something that can compete.

Or is it that you've all become so elevated that you feel you're above us and wouldn't bother wasting time or resources? After all, you're getting paid and still outsourcing regardless. I can't wait for the day when something…

Your online help directions associated with any of your software STINKS! I have yet to go to a help tab on any of your programs and find the appropriate help that will guide me through the support that I need.

You make what should be a simple fix so freaking complicated! If the entire world wasn't dominated by your software, I'd surely purchase another software. . Hmmm, maybe your dominance in the industry is the reason why you don't seem to care about making support understandable and simple to use.

2013 and have had nothing but problems with it since day 1. From the whole system freezing up and not being able to turn it off or on (longest time was 6 days), to emails going missing, to the @ and " symbols switching places.

Photos being filed in odd places and random dates (photos taken in Ireland mixed up with ones in Scotland which were taken 3 weeks later and uploaded each night) and freezing up whilst uploading photos. I've now had enough! I have a very expensive paperweight as that is all I use it for now.

I am going out at the weekend to buy an Ipad Pro because at least it's easier to get help when I need it. I will never recommend or purchase another Microsoft product again.

I constantly receive messages from phone number 1-855-855-0670 informing me that my windows license has expired and that my windows no longer work. My computer works just fine and I have no problems with windows. I suspect this is a scam. Could you please check this out and do whatever you can to expose this scam? Thank you for your time.

Marvin Gilbert

can not download any windows 8,1 pro tried 50 times

I have a complaint in ref. to an xbox one s. I can't get a hold of anyone. Can someone please call me at (973) 897-5570.

I purchased my grandson a netspend card for Christmas to use on his x-box and you will not accept it. This is total BS. Since there is money on it and is accepted every where else, it should be as good as any other card.

Imagine his disappointment in not being able to purchas the game he wanted on Christmas morning.

On December 6th of this year I was denied access to my own computer and spent hours with a technician trying to unlock my account. Because I had an old email address that was in the system everytime I tried to change the account it did not work.

I made a decision based on a discussion with an manager to have my system reset and guess what? my whole computer crashed. I have been back and forth with your company and no one is capable or willing to help me.

I am $350 in the hole because of your company including Microsoft word which I lost as well. I called today to make a simple request to have this account removed. It has banking information and my old email address and I was told your company could not do that.

If I was hacked it would have been more of a pleasant experience. I have filed…

I use Explorer as my default internet browser. The news headlines and vignettes that open whenever it is launched feature Canadian and international news headlines and links to stories - this is generally a useful service. There is, however, a bogus story that you continue to allow to be featured on your browser relating to news personalities leaving their jobs in news to lead a skin care company.

This trolling scam has been featured on national television in Canada and the US and found to be false and illegal and yet the ads continue to appear on your browser landing page. What gives, Microsoft? The fact that you do not have a system for identifying and removing these types of stories is annoying and, frankly, irresponsible and unethical.

These fraudulent scams cost people millions -…

I nave received letters saying that my orders will not be shipped until something is taken care of concerning my phone, address, etc/ Yesterday I answered these questions, and was given a thumbs up to continue with my orders. Now I got another letter like the first saying that my orders will not be shipped. It is almost Christmas and I need my orders! Please looks into this for me ASAP. Thank you!

Phyllis Lee Gibson

I have harassment voicemails on my cell from the techs. No one speaks English nor has the problem been fixed. Problem started Nov. I am very close to contacting an attorney in this matter

don't like the updates to Hotmail...all the colors (senders initials) and the separation according to date and month are very distracting. Any way to return to original setup?

I'm sick of all the time I've wasted waiting for the hundreds of so called security downloads before I can use my computer. I'm really believe windows uses more of this machine than I do. I've been using another computer with Linux mint 19 for a year now. Great time with it.

There are only a few apps I don't have access to as of yet but getting there. Now using windows is a pain in the butt. I'm giving up on windows. I spend more time sitting here a closing and opening than I do working.

Hi, I clicked the link to email you this complaint, but it does not work. I was trying to complain about the fake news report, saying record pay out on Dragons Den (never happened). This is part of a scam that is cheating many of your customers out of their money by getting them to invest in Bitcoin.

I have informed you before, but it seems you do not seem to care as it is such an easy one to spot.

I second Mike Zilligen!

Initially upgrade to Windows 10 the end of July 2015, was fantastic. One year later, I noticed a few blips. From June 2017 to current, I have encountered more error codes, extremely slow internet access, faulty Windows 10 Feature Updates & cumulative updates getting stuck.

MIcrosoft IT's are overtaxed by all these unnecessary twice a year updates which are glitched before rollout. All systems are alike is a farce. Satya, need to be replaced & Microsoft need to correct the damage they caused to millions of consumer's system. Windows 11 OS, should be on the table for 2019.

Since the latest update 11/18, when going to print a file from a website I have to save it to a file instead of being able to print outright. How can I avoid saving to a file before printing?

What have you done to my pc, which was working fine until you forced me to upgrade to Windows 10. Now I cant do anything on it. How dare you force me to use all of your upgrades when I don't want to.

Cant even revert back to old backup because your dumb software has changed everything. That's a violation of my data.

I have tried WITHOUT any luck to get help for Microsoft problems and I get a grand tour of all possibilities for my problem. none of which apply. does your company rely on neighbours helping out as I have been told several times OR we will help at a cost.

I am basically complaining about the company and the very false hope you have built up before you burst the balloon - I am seriously thinking of changing to APPLE. I realise I shall NEVER get any response to this email.

however I am feeling better for telling your Company my siuation. Please respond and may I talk to a real person PLEASE

trying to contact Microsoft by phone is impossible.

on the 5th of Oct I reported a phising attempt on my original hotmail account (I have had when owned by hotmail). A coupole hours after that my account was disabled. Since then I have made about 40 attem pts to get it reinstated. I call the center and agents lie to me saying thbat the Microsoft servers terminated thousaands and thousands of accounts, and every time i called in they had me fill out form after form after form. It has been a month, still the same story. I feel I am being lied to and the times I entered all the correct information, received a congratulations you validated its you there is another email sent with this that has a link to get your account back-but that mail never comes. I am an MCSE + other certs, a systems engineer.

I feel deeply wronged here, and find nothing…

I have had the same email address since people began emailing, but thanks to you, I no longer can use it. You claim someone tried to hack into my account because I (ONE TIME ONLY) checked my email from my daughter's phone.

) I cannot access information emailed to me from my doctor because I can not longer get into my account. I can not believe that you will shut down an account without first checking with the owner. You people are imbeciles.

I tried your online form, you keep telling me you can't let me in because I didn't send enough information (for the reasons mentioned above). One of your techs tried helping me, but AGAIN, since I can't answer those two questions, you won't let me in.

What a bunch of idiots!!

when trying to sign in i am told my Microsoft account has been blocked due to suspicious activity. I go to follow the steps to retrieve my account and it tells me i need to provide a phone number in which i will receive a code to retrieve my account.

However when i try to input my phone number or any of my family members it says "cannot send text to this number" which makes no sense as all the numbers i have provided can receive text message. i have been trying to access my account for over an hour now and am getting extremely frustrated with you guys as it shouldn't be this difficult to retrieve my account.

There seems to be an issue on your end and i am hoping it can be resolved as soon as possible.

I am fedup with the stupid adverts inbetween the games please cut them out

After the windows 10 update in August, I have not been able to use my memory card reader. I have checked in Device Manager and according to it, windows has blocked my memory card and gave me a code 48.

I have tried several different ways to get it to work including asking for help. Nothing has worked and my computer is a Gateway NE71B series laptop. Gateway is no longer in business. There is nothing wrong with my computer, I like it and it runs fairly fast.

I need it to edit videos and load them up on YouTube. Can't use any of my video equipment with a memory card now, camera, GoPro, etc. I want to know what Microsoft is going to do about it. I don't believe I should have to pay for something that worked just fine until you updated my perfectly good computer.

I'd appreciate a message…

[email protected] (password "2006caddy")

ACCORDING TO MICROSOFT, my Account was "WRONGLY SUSPENDED" SINCE NOVEMBER 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FIX "YOUR PROBLEM"WITH Y ACCOUNT!!!!!!

Tim 10/4/2018 20:09 est

You actually ADMITTED you "wrongly suspended" my renevarc2@hotmailcom, password "2006caddy", Account BACK IN NOV. 2017, AND YOU WON'T RESOLVE "YOUR PROBLEM" WITH MY ACCOUNT SINCE!!!!!!!!!!!!!!!

You should be embarrassed and ashamed of yourself, Microsoft.

Tim

I purchased Office 365 through Walmart download. 9 solid hours of Microsoft "support" taking control of my computer and it still won't download. Walmart can't give me a refund and Microsoft after the HOURS of installing - re-installing CAN NOT GET IT TO WORK, and won't help.

I just threw $70 away.

For months I have been unable to use my email account. I've jumped through all the hoops you have asked me to use and still no email service As far as calling for assistance that is a farce. Your toll free number ending in 7676 is manned by a robot programed to do nothing more than hang up. Don't get me started on 'Just Answer. Another robot but this was is programed to send you to a tech and then this you learn this free service is not free at all.

I really do not expect a response from Microsoft, one Microsoft really doesn't care and two I don't have an email.

I'll give you my phone number, but please don't call me collect, I'm poorer than Microsoft.. 520 293 6843

U updated my phone and I want it to be REMOVED PLEASE

i am shor I am dealing with people basterd or stupe it this is for shor I want the court I am saying that for last time all evidence are showing I been fuck up and weasting of me it was plan micro soft don window 10 with out my noulereg micro soft down up date with out my noukleg I keep complaining for seven years no mother fucker give shit my helth dameg no mother fucker give a shit theses are it is my eviudance all my complain been record and

all of them no mother fuycker get back to me now I am shore this it was weasting time and killing my go that is all

had my laptop repaired by Asurion I did not remember my pass work or user name so they said they could not do any thing I had to call yall to get my pass word I call an I think I was on phone 1 or 2 hours I told him I just need password he started going in my computer I once again told him do not do any tthing to it I have no money to pay he was told several times then

at the end he said well how much money do you want to pay today I said I done told you I don't have any money he raised his voice to me an said well why did you called he talked to be so bad I am a supervisor he needs to be fired his name is paul employee code is 1101835 he even said I going to hang up on you I demanded to speak to the floor manager he listen to me an all he said is what do you want me to do I then

ask his…

AS A CONSUMER I FEEL YOUR SERVICES BEING RENDERED HAS BEEN VERY POOR. THE PROBLEM AT HAND STARTED ON SEPTEMBER 4TH 2018 WHEN MY SON PURCHASED 2 XBOX CARDS TO PURCHASE ONE OF YOUR GAMES FROM THE ONLINE SORE THAT GAME WAS NBA 2K THE LATEST VERSION 2018/19.

TO MAKE A LONG STORY SHORT THE GAME WAS NEVER RECIEVED AS A DOWNLOAD THEY STATED TO US THAT THE GAME WAS NEVER PURCHASED MIND YOU THE TWO FOLLOWING CARDS HE USED TO PURCHASE GAME MONETARY VALUE HAS BEEN USED SO WHERE DID THE MONEY GO WE WAS TOLD THAT WE HAD TO GOTO WHERE HE PURCHASED CARDS AND STATE TO THEM NO MONEY WAS ON THE CARDS BUT OF COURSE THET TELL US IT IS ON…

I cancelled my subscription for office 365. Website said I owed for another month. I do not but that situation was taken care of. When I spoke to Alex he lied to me. Flat out bold face lie. He said I did not make a payment in August 2018.

I confronted him saying I am looking at it right now and I see the payment. He tries to say it did not go through but your website says completed. He refused to give my anyway to identify he besides his name.

I know that for security reasons they can not give out full names but he could give me a case number or call number but he refused. I don't think it's good business for a representative of Microsoft to flat out lie to the consumer.

You have my email please let me know what is being done about this. Kimberly gave me a case number 1441457733

My complain is …. I want back my progress of Modern Combat Versus Game … I contact through Email but no one can reply me .

I cannot buy Xbox live gold because it doesn't have my country in it. make every country in the world possible to buy Xbox live gold.

Can I sue Microsoft for Wrongly suspending my email account?

Microsoft ACTUALLY ADMITTED the "WRONGLY SUSPENDED" my Email/Hotmail ([email protected]) account back in NOVEMBER!!

I worked VERY HARD TO RECOVER my Account MANY TIMES SINCE NOVEMBER!! ...

Reported Microsoft to the FCC and ICS for WRONGLY SUSPENDING my Account

Why is the minimum one star? I'm 38 and I've grown up with computers in the house from my earliest memories to now. I've used Microsoft my entire life and I still cannot navigate or get what I want out of it.

It truly is stunning how a company can be the basis for my computer platform I spend forty plus hours a week on for my entire life and I still get frustrated ANY time I try to accomplish something outside of my normal use pattern, however simple.

For instance, I'm trying to play media files with a program called 5k. I right click on the media folder I want to play and look for "Open with" but it's not there. I have no idea why it's not there but it's completely missing.

There is a "Open with VLC" but VLC has been giving me errors for months. Perhaps it too, has trouble with your OS…

I am sick and tired of all the updates that take for ever I bought and paid for my computer, not to be microsoft property or the governments property. you are making the computer more of a pain in the butt than its worth.

Soon you will help the computer be extinct as it will be usless because of all the updates. its really aggravating to turn my computer on only to have it taken over by MICROSOFT for 2 or more hours. I thought we were suppose to go forward instead we are going backwards.

I would appreciate you leaving my computer ALONE!!!!!

there so many people cheating in all black ops games games are unplayable i pay for xbox live so. i. can enjoy fair gameplay it. a joke call of duty does not have phone complaint department i. wonder micro needs.

to step up and hold there feet to the and take responsibility for there. product x box live

Would rate my experience with Microsoft as a MINUS if it was possible

When I purchased my computer & software I was advised that the Microsoft software was perpetual. Some months ago I took advantage of the 'FREE' upgrade you were offering from Windows 8 to Windows 10, I am now locked out of everything!!!!!!!! I keep getting the message "Microsoft Office cannot verify the licence for this product

I have spent hours trying to sort this out but to no avail, I am fed up with your rude Customer Support people that just hang up

Microsoft actually ADMITTED that they "WRONGLY SUSPENDED" my Account, [email protected] BACK IN NOVEMBER 2017 AND THAT CAN'T FIX THEIR PROBLEM WITH MY ACCOUNT TO THIS DAY!

Recovery failed too many times to even TRY any longer!

New Account-creations, that I NEVER WANTED, FAILED, TOO!!

How can MICROSOFT be unable to get me back into the MICROSOFT ACCOUNT that MICROSOFT "WRONGLY SUSPENDED" ME FROM?!?

I CAN'T GET THAT AT ALL--THEY'RE MICROSOFT FOR CRYING OUT LOUD!!!!

Thurs., July 26, 2018 19:53

Why is windows 10 putting ads on my screen I do not want them. I have reported them to Which? because I cannot see my screen for ads. Windows 10 is crap.

I wish to lodge a formal complaint about Microsoft customer services ,I have been trying to buy your company's software since Thursday with no success .

I have been taken from pillar to post yet money is being deducted from my AMEX account.

Kindly redirect my query to customer complaint instead of talking to another consultant,Im personally not interested in Microsoft technical issues!!!

I just want to pay for 5GB Window 10 software that already download.