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Write for Us Microsoft Complaints Continued... (Page 8)
521+ reviews added so far. Upset? Call Microsoft corporate: 1-425-882-8080
My email account was taken over by someone in Nigeria on Thursday 5/2/2013. This was my initials, last name, 4 in my family. I have had this account for 10+ years. Microsoft Support says I am out of luck recovering this account. I have 10 years of contacts, saved emails from the IRS an other personal saved emails that remained when this was hacked. They would not even suspend this account will all my confidential information available to use. This is not acceptable.
I have been a loyal windows operating system and office for many years and have conformed to licencing and upgrade requirements and laws. I have recently replaced my laptop which was preloaded with windows 7 Home premium and reloaded all my previously legally licensed software which included microsoft office small business 2010. I have had nothing but problems since relasding Microsoft office and was alarmed to say the least when I searched for a locally based Microsoft accredited support agent, that they required an upfornt payment to address and resolve my problem. I take great exception to this and will not pay as it is a Microsoft problem and not mine or the manufacturer of the laptop. I ask the question. !!!! Why are there always problems with windows or MS office or related programs, which are great when they work but are incredibly frustrating when they dont and it is also NOT EASY to contact Microsoft to resolve the problem. I am self employed and do not have time for this and needless to say sorry that I did not choose the Apple Mac route!!!!!!!
Since the inception of this new Outlook, I've lost my original password and emailaddress, all my incoming emails and contacts. I can't sign into my new new password or email address, that was set up for me by a computer technician - one or the other is wrong so I'm advised. I think this system is failing so many people and I believe their days are very limited.... please bring back Hotmail. Its going to take me forever to retrieve a lot of my data, and unfortunately a lot of very important stuff has been lost forever! I wish to know where to go from here as I am seriously tempted to opt right out of this nightmare and put my laptop to rest for once and for all ! Thankyou.
I have just purchased a new Hp laptop with the only option being Windows 8. Please re-instate the menu button and add the option to boot directly to desktop, while still allowing the easy corner access buttons to and from the new Windows format. I am finding that I like some of the new options, but the old desktop works better for some applications.
I really do not think that Microsoft wants its customers to have to download or order the available work arounds. It is not a good business move to try force unwanted changes unto its customers. Re-adding the menu button and the option to boot directly to the desktop would be a win-win situation for both Microsoft and its customers. I think a lot of "desktop" customers would play with the new system and maybe find they like some of the features, while still having access to the familiar desktop.
Thank You,
Joe Lessar
I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research
I received a call on my landline earlier today from a person who claimed to work for Windows Technical Care but I was unable to verify that he was indeed from Microsoft. He gave his name as Peter Stephenson and he just didn't sound like a Peter Stephenson and he said that he was calling me as a result of Windows Technical Care getting a lot of warnings that my computer with my IP Address was receiving a lot of junk malicious ware. He wanted me to log on to my computer so that he could show me how to fix my hard drive problems.
I was not prepared to log on to my computer or give any information until he verified his identity and he said that he was calling from a number from the United States and the number was 1209 227 6966.
I asked for an Australian contact number for me to call to verify his status and he said that I was asking too many questions that he could not answer and he hung up. My number is a private number so I am not sure where he got my number from and if indeed he works for Windows Technical Care and if not what can be done to track this call that was made to my number which I am not going to provide here until I know that this matter is going to be looked into either by Microsoft or Telstra my service provider.
On August 8, 2013, I received a phone call from a man who identified himself as a representative of "windows". He had an Indian accent and stated that "they" had become aware that my computer had been breached by a virus and my security system was not able to protect my files. He explained that if I followed his instructions by opening up a specific box, he could fix the problem. I protested that I did not like the plan and that my nephew just happens to be a computer tech and I would have him look at it. He said that my nephew was not a "windows" person and could not fix it. I continued to refuse and hung up. I may be a senior cit but I am not stupid. He called back and became very insistent. He said that he could prove that he was not a hacker and wanted me to open the box and a number known only to windows and visible to me would appear. I still refused. At that he proved who he was. He told me that I was uncooperative and being rude to him and he would report me to the FBI and the police and that he would also disable my computer from his office so that I could not use it. "Did I want that to happen? Was that OKay with me?" I said, "Go ahead?" And hung up with him still yelling. I said scam and my nephew agreed. I am a septagenerian and if I intended to be rude, I would have told that SOB to shove it up his hinnie. He sould know better than to mess with gray haired old broad. Warn people about jerks like this. Does Microsoft produce a newsletter to users? Tell them how not to be sucked in.
JGR
I purchased genuine copy of winddows 7 ultimate in original sealed strech package but it has been blocked by microsoft for activation,i tried to reslove the matter over the phone and live online chat but it apear microsft try to sell another one to me and i am not prepare to buy same thing twice and i have been told by agent to take it back where you bought it and purchase another one from us and you know very well after opening the seal nobody accept return therefor i have to resolve this matter with microsoft or report it to relevant department.
I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research
Although I am grateful to have received updates in e-mails, my computer cannot access the above and I know I am missing an update. When I upgraded to Outlook from Hotmail, it worked for a while. I am annoyed as if I have to take my computer to be mended, I will charge the money to Microsoft and it will be strange if it works when connected to another network.
Thank you for your time.
Regards
Anna Watts-Morgan
On apr-09-2013 Somebody pretending working for Microfot call me telling that there was a big hazard to y computer and that Microsoft has been alerted in theirv office ( they had all my personal infos) so I beliebved him.
This person made some tests on my machine and ask for 149.00$ to clean it for a 1 year warranty service.
He installed 2 sharewares programs ATF Cleaner and CCleaner, run malaware for this amount.
I think that I have been trappes and did not accept to open my PC for them.
I do not know how to prevenmt this to happen to other people but you are now advised that Us (I think) people use your name and status to fool persons.
Afterward all the info they gave me was false.
but I still have them If you are intereste3d to get them and start an inquiry tro avoid them rob your customers.
I have so fat spent more than 3500 Nigeria naira on internet data and phone calls to Microsoft support to enable me pay for the full version.even the the Nigeria Microsoft office customer care could not help me.I am begging to pay and get the 25 digit key.can some one help me.I tried pretending to be a south African,no way.I want to pay online using my master card.
I paid $139.95 to purchase and have it installed on my dell computer which operates with windows 7. Microsoft logged in and found there is a problem with the product and assured us that it would be resolved within a few days. That was a week ago. After a frustrating call last night I was advised that a level II tech would call be back and I have never received the call. My case number is 1196466127.
Please help, I have paid for a product which cannot be used and they are doing nothing about this.
i was in a game and this english guy (hrhduke of york) on xbox he was harassing me and cussing me out everyday please do something about this PLEASE!!!!!!!!!!!
I am writing this as a follow up to the complaint I posted 10 days ago on this site. As a result of making posts on this and other sites I have eventually received a phone call from the Head Office of Microsoft in Washington. A very nice lady has been investigating my complaint. This lady has spent hours reading thru the record of over 100 emails, and hours talking to the Tech Team Managers who dealt with my computer. My final words to them weeks ago, was that I wanted to be reimbursed for the computer I had to buy to replace the one that was trashed. $473.84.....
I was considering compensation for all of the anxiety and distress this whole exercise has caused, but at this stage if they paid for the computer that would suffice, because I just want to 'move on'. The nice lady advised me that she had been instructed to offer me ' the expertise of a Microsoft Technician, top 200 man in Canada'! He will come on my old trashed computer and 'find' the missing/deleted files and restore it to its past glory. I replied that I would go along with that if Microsoft would agree, 'in writing', to reimburse me for my new computer, 'if' they cannot restore the one that was trashed.
I am not going to go thru more inconvenience, so that they can come and practise, or play on my computer, at my expense. NO they would not give me that undertaking. I explained to the lady that had they come back with that offer 7 weeks ago, at the end of December or early January, I would have been delighted, but no one wanted to know at that time. But to come to me SEVEN weeks later and say that they will fix my trashed computer but not pay for the new one is ludicrous! What do they think I have been doing for the past SEVEN weeks! I have had to reconstruct my data, all except the Incredimail Program that was wiped out.
I had so much important emails and folders of medical records, all backed up automatically and as I thought, very safe! Safe until it was deleted by the tech person! I had to buy software to get my iTunes back, by transferring from my iPod back to the computer. Luckily, Videos were still on my Video Camera back to my last 'back up', they had to be downloaded and go thru Movie Maker again! This is just a little of what had to be done, anyone who has a computer and uses it as an extension of them selves will know what a nightmare it is for someone to come on their machine and wipe everythign out. Anyway the Microsoft bosses will not reimburse me at all.
They would rather pay for the Lady's time and the time for their 'Top 200 Tech Man in Canada' to spend hours on this! She has gone away today to relay my feelings to them. I will come back here and post the 'end of the story'
Bought a new laptop, has Windows 8 on it. Windows 8 is the most confusing, non-friendly OS I have ever come into contact with! ALSO does not have any Office or Word or anything! Wanna throw it out the window! Can it unload 8 and install 7?
I have purchased office 2013 for three users.When i am trying to activate the product,its get activated on two PCs. On the third PC also it gets activated but when i am trying to open a word document its gets stuck on a proxy server popup window. Then i call to your customer care number 0008004401555, a lady receives the call.After talking for 6 to 7 minutes, she came to know that it is a technical problem and she will register my problem(Complain ID-10473606) & told me to contact on 080401 03000.
Then a guy will receives the call & he will give one more number i.e.1800 419 5666.Then i call to that number,at this time a guy told me that you need to register(paid registration) for our technical help after listening to my problem. Then what is the need of purchasing a licensed version product,if i will suffer with this kind of problems. My whole day will be wasted on this. So please help me to find out a correct solution. I am sending the screenshots of my problem which i faced.I look forward to hear from you.
Dear Sir or Madam,
Having just re-written an entire section of a paper you're absolutely useless program crashed and made me lose a lot of material. Had you guys ever worked at college (which as supported by the quality of your product I strongly believe you didn't) you would realize the sheer damage this does to the moral of the hard working student. How hard can it possibly be to make an application that doesn't crash every last fucking minute? Should a Phd student or even an author experience your utter incompetence, you people will have ruined lives on your incapable hands. For god's sake just sort the damn thing out, its your job.
wankers.
I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless - all my files and back ups were 'empty'. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.
I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy â North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing.
When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more - it is just a shell - a useless box!!!
Windows security updates have interfered with my ability to use my computer for more than a year. I am FED UP with it. How can I stop Windows from using all of my on-line time to update itself? I am paying for my own use of my internet service - not for Windows to use it to update itself to the point that I cannot access my internet service. What is the point of having internet service if Windows security hogs my internet service line and my machine????????
I downloaded the trial version of Home & Office 2010 and discovered that Outlook 2010 did not install correctly...when I called in for assistance, I was promptly told "we cannot help you". Let alone that I already own Office 2007 and have never needed MS support. Then I was navigated through 3 different customer support specialists who were all more interested in me repeating the trial key number than actually solving the problem. When on hold with the service desk in the Phillipines, I asked to speak to the manager and was disconnected.
Here I am trying to make a desicion whether to purchase 2010 and this is the kind of cusomter suppport that exists...shame, shame.
I am WP user but can't download music on my phone. This is really bad that u have WP phone and can't download songs even an ugly handset got music
And videos but WP don't have and to store music you need to sync from it from Zune what the hell. Why we WP user directly download music on WP7?
Plz reply me with an answer and a way to download music on my WP.. I don't want to use third party apps. Mail on shubham.mishra146@gmail.com .
I pulled my old computer out of storage and turned it on only to have it say i need to reactivate my windows xp home. i call in and deal with the automated system and it tells me my id is invalid. i get sent to a representative, they hang up on me. i call back, wait for 10 min before i talk to another representative, they confirm my id is invalid, and transfer me technical support, i wait on hold for a half hour during which an employee picks up and hits a few buttons just to put me back on hold twice, just to talk to this guy that tells me because my version is old i can either pay $100 to get his help or get a new license, i inquire about the license and he gets confused about what I'm talking about, so he goes back to the paying $100 for his help. i tell him the product was bought from them, they already got their money from me so i don't agree with paying the $100. He try's to give me the run around. so i ask to be transferred to the complaint department. 15 minutes later after being on hold they pick up tell me their name and hang up on me. What a stupid company, figure they corner the market so they can treat people how ever they want and charge them out the ass.
Got a new Pc 2/5/2013. Compaq CQ2000pc. Two Problems with Microsoft Windows 8. a) Supposed to have Defender Security,but doesn't and cant download Defender off on line.Won't validate. b) Bought Microsoft Office, home and student 2013. The product key is not accepted. Told its 32 bit and uncompatable with windows 8. But, there is supposed to be a Programme Compatability download for this. But again wont permit. If thisis correct the description of this Product is wrong, Help please.
A company representing you called. They ran a scan on our computer because you received so many problem alerts from us. Telling me they needed to run a scan on our computer I let them have access. Only after running the scan and the time involved did I find out you wanted to sell me an antivirus program. Pleased be advised I will buy my own programs- contact me this way PISSES me off. I will not buy a program{no matter how good it is] when such practices are used.
I need to have Linux and Windows on my Thinkpad for demos. The new Windows 8 loader sucks. I bought 7 copies of W8 and I'm really sorry I wasted the money. I have 6 desktops and 5 laptops but I want to carry only one of them with me. Give me 7 Windows 7 licenses and I'll stick wih it. Five of my PC's are still running XP Pro.
I have heard more bad than good about windows 8. I have the choice of fixing my 4 year old Acer laptop or get stuck with windows 8 if I buy a new computer. Why can't there be a choice for a new computer buyer? Those who learned to use a computer with Windows home premium 7 and are still new to computers don't need a new operating system with so many complaints.
I have not heard one person that likes windows 8. Am I stuck with fixing my 4 year old computer? For $200 more, I can get a new computer. Am I stuck with my first computer I have used? Even my search online said there should be options to make it more like 7. Is that too much to ask. Have seen many complaints about the start-up screen.
How can I know if I like or hate version 8 without trying it? I can't afford to waste money on a new computer if I find out, like others ,that they do not like windows 8. I,m quite frustrated as I would be better off buying another laptop, yet anyone I have asked about Windows 8 don't like it.
I called Office Depot and they said they sold their last windows 7 computer this morning. They said about half liked windows 8 and half totally didn't like it. Why can't we have a choice? Your design team needs more customer input or I wouldn't be in this delima.
Product: Microsoft Office Home and Student 2010
On August 02, 2011 I purchased the above referenced product from Microsoft (Order No. 9963397). I have uninstalled and reinstalled the product on numerous occasions as a result of problems not related to this product. Yesterday, (January 17, 2013) when I attempted to reinstall the application I received an on-screen message informing me that I could not do so since I had exceeded my linit on reinstallations. This in spite of the fact that the Microsoft web site for this product clearly states that if this application is installed on only one computer that the number of reinstallations is unlimited. This product has only been used on one computer. I contacted Microsoft support, both on-line and via telephone, and the product will still not activate although I have been informed by Microsoft support that for a fee of $99.00 they will resolve the problem.
I purchased this product in good faith and have abided by the terms of that sale and, in spite of numerous attempts (a total of 12 hours spent yesterday trying to resolve this issue with Microsoft) the product will still not install on my computer. This constitutes a denial of services and is a violation of both Canadian and Provincial law and it is my intent to proceed accordingly.
Yours truly
Powell Lucas
ok, on chirstmasi got a brand new computer. later that day on the phone with someone I was dirrected to by microsoft web site. guy said 399.99 well fix and you wont have problems again. later changed his price 149.99 will be a temporary fix. later sliding it down to 59.99...
sigh, I have a recipt. said I was thinking about returning it. the guy at tech gurus certified microsoft tech said I should just pay him, because that computer would have problems too, and restoring factory defaults, even reinstaling windows came up with the same problems...
sigh, this seems so wrong on so many levels. anyway. guessing the guy's spouting some BS to get my money. how many people acctually let them extort them for money. fact the indian fellow isn't in country only ticked me off more..
outsourcing makes us venerable, perpetuates ignorance in our country sending our money needlessly over seas. ok, profit. i understand. but screwing over your consumers is not a good bussniess model.
anyway.. I plan to take the machine back tomorrow. get the money for it, and be far more reluctant to pay for another system prone to illness, so I would have to deal with jackles. hey! don't let this slide. I am pissed. I might have all the tech sense of a caveman, however, cavemen don't own computers. maybe I shouldn't. maybe I see evil in a companies practice.
my brand new computer was suposed to be internet protected for 30 days. lies! I fail to see why I shed money for a weak product. that protection even virus protection isn't included. I don't know. seems all the places I scream wants a price tag.. careful, of where you make people turn. systems been back in the box all day. plan to return it tomorrow..
and whats the deal with them saying.. oh, that new computer would have the same problems... fishy to say the least. as is his sliding scale to "fix" my computer...
I recently had a blockage to my inward email. I worked with Bigpond for 1.5 hours & finally they recommended I contact Microsoft. The gent taking my call on the Customer Care Line suggested that I mail my questions for assistance. Guessing this would take a day or two once we agreed on what my problem was I then contacted my grandson who is IT literate but had not come across this problem before. He solved it within 30 mins. I merely advise you that' customer care' was not available except via emailed questions (and I was near the closing time ) and that once I had been given that advice he proffered "thanks for calling microsoft'.
He had advised that if I wanted to speak to an engineer the cost is $80.oo. Is there a better way? It also was difficult to home in on a 'complaint' heading (or perhaps I cannot read between the verbage).
On Friday December 14 I purchased windows 8 for my laptop. While downloading I encounter a problem with the download. I called the tel. Provided by Microsoft for technical support. I was with tech. Support till almost 4:00am with no success. We communicated thru remote access. When I looked at my computer I had no operating system.
I called Microsoft to inform them of the problem, with no help given to me. I became very frustrated because I not only had no windows 8 but also no working computer. I have been given the run around from one person to another. It is now tues and still no luck. I spoke to tech support who said I must purchase a program from them to get my computer back. I truly think that it is some nerve asking me to pay after they broke my laptop.
I am very disappointed about all this issue was handled. When all I really wanted was to download windows 8. I truly hope you can help me resolve this.
from one day to the other my laptop generates a message that my software is not genuine, like to happened with my previous one.
all software is original and no weird software installed.
as this is the secound time happening it is definitely a dirty sales trick of microsoft to sell their newer versions to existing users.
this should be addressed on legal international levels!
jan olijdam
I purchased Microsoft 7 in too much haste and requested a refund on 15 Sep 2012. The request was approved and I was notified on 18 Sep that the refund would be implemented within 5 business days. It is now over 25 business days and the funds have still not found their way into my account (unless they have and have escaped notice). I have made several phone calls to Microsoftstore. They have promised to escalation the refund without success. The following case numbers were quoted to me during these phone calls: SR11884251123, 1185517436, 1185647199, and 1185517436. What is the problem completing the refund? I cannot believe Microsoft is struggling to finalise this. Please action this and let me know when the funds have been returned.
Why can't you people leave well enough alone. Get the outlook crap off your home page i don't want to see it and i don't want it to interupt what i am doing, and it dose. It moves my page back to the top to advertize for it's self. Stop the madness and quit interupting my reading. If i want to go back to the top of the page then i will, but it should be my choice. I enjoy MSN but this is pissing me off. So stop it.
Please allow me to vent. Some thieves broke into my house and stole my Xbox 360. The police contacted Microsoft because my gamer-tag was being used on my stolen console. Microsoft sent an email with an attachment of a Zip file to the detective on the case. The zip had ISP addresses. The zip file could not be opened without a password, which was given as well; however, it would not open. Microsoft suggested a utility which my police department had to pay $50 to own. This still did not work. So the detective emailed again, and Microsoft said they will send a hardcopy of the ISPs for $75.
(It seems that Microsoft is trying to get as much money as they can.) The police feel this is not justified, and they will send a subpoena to have someone from Microsoft to explain the details. The police are hoping that Microsoft will just send the hard copy. I am pissed at Microsoft. I was going to but the new Gears of War 3 console when it came out (Sept. 20) regardless if the police were going to get my old system or not. But I don't want to give any more money to those jerks. Someone invades their home and Microsoft will not help their customers.
Customers that have been loyal to Xbox and defending their console over other brands. One that will not even buy third-party products. . I really want to play, but I will just pick up a new hobby.
The week prior to Christmas I purchased a new computer. My son said don't purchase OFFICE as I have a copy. He had only used it once and it was for 3 computers. I loaded his copy, (from CD) which he had used without problems. In early January I received a alert saying Office would expire on the 15th as it was a trial version. I contacted help and they gave me a run around saying they needed where my son purchased the copy, his email address etc. I had the product key that I used and that didn't help. They said they checked the product key and it was a trial version. How do you get a trial version from a CD which was purchased at a retail store. All they wanted to do was sell me the upgrade. After two days and speaking to 3 or 4 different people I finally gave up and bought the upgrade. I don't know how the trial version got on my computer but I believe I purchased Office when I didn't need to and Microsoft help people aren't much help. I tried live chat and called via telephone. When they finished loading the upgrade version I didn't have Publisher as I had on the version I had loaded and they said I hadn't purchased Publisher. I have dealt with Microsoft for over 30 years and this is the first time it has been so confusing and unable to ratify.
Trend titanium bloked me from getting on the
internet on my laptop and then wanted me to purchase their protection product. They said they were connectted with microsoft I was blocked completely from the internet so that I could purchase their products .
I believe that this is corrosion and I also believe this is against the law I wanted you to be aware of this. If this is not your concern I will take further action.
A week ago, I paid for a 30-day Microsoft warranty on my computer. I was told at that time that if I subsequently needed to call back, the warranty would automatically be extended 30 days, and 30 more days for additional calls and so on. Then on Friday, I called for support, and was told the extra 30-day promise didn't exist. I talked to four people on Friday, left messages at corporate and was told someone would call me within 24 hours. But there has been no call. Thank you.
My wife bought me an Xbox 360 kinect, the first one I got i had problems with it So i investigated around having been told to insert the memory when I find the memory compartment I found it had no memory installed, I have always known x boxes to already have hard drives attached so I was a little surprised to find instead a rubber surgical glove in its place.
Now during recent couple of days I find my new system keeps freezing,and sometimes when I'm playing on a game it feels sometimes that the control although switched on and connected isn't fully responding each time I load a game I am asked what storage I want to use and because my system is only 4gb I am finding it problematic to store saved progress due to lack of storage space.
Having always been a fan of Microsoft and x box I have always bought x boxes,however due to recent events with the new system I'm not happy with the new x box 360 edition and may bring the system back have my money refunded and buy a play station 3 because I feel let down and disappointed. I have been on a few troubleshooting sights and it tells me to remove the casing of the x box to enable the air to circulate.
My system is not even yet 4 weeks old do you think I am daft and stupid enough to remove the casing,that would not serve me any help but in fact would invalidate my warranty and guarantee so neither is it my responsibility to remove that casing from that system I have no business doing that however if Microsoft produce a faulty system and I happen to have it legally I see that as your responsibility to repair or replace that system .and a complimentary gift as a gesture of good will.
My office computer had Windows 7 installed and I hate it. It has been over 3 months and I am still having problems with getting my programs to operate properly. The muted colors that can't be changed make it impossible to read the screen. The background decidsions that Windows 7 makes that I don't want done drives me crazy. And not letting the user place icons where they want. Way too many "Big Brother is watching you" controls on this operating system. I spend at least 40 hours a week on this computer and am very particular how it is setup and where everthing goes. Give back to the user the control. I consider this operating system a virus.
My email accout was changed from Hotmail to Outlook without me knowing it. I'm not a computer guru, but tried to find out why. No Luck. I was having trouble when I printed out copies of sent emails, the pages had informatio on the sides that cut off part of the email. I called into Outlook Express and explained my problem, and was given an agent, Robert, to chat with. I explained that all I wanted was to clean up my emails so that the information on the sides did not show when I printed them out. Robert took over control of my computer and danced around doing ???? He then informed me that the problem was that my conputer was full of incripted files and would not let the printer do what it was suppose to do. Robert advised that he could clean my computer for $199.99, to which I said I could not afford. He again reminded me that my computer could crash at any time. I again said I could not afford $200, to which he asked how much I could afford. He could fix it for $99.00 and went over the same song and dance about my computer crashing. Now he could fix it for $69.95. I said no thanks and I would contact a friend that was a computer tech. When I had my friend look at my computer, she stated that it was probablly a scam and showed me how to print out my emails, all I had to do was hit the 3 dots on the page and it prints out just fine. She also showed me how to clean up my own computer, a lot cheaper than $200. Whoever Robert was, all he was trying to do is get money out of me. When Microsoft switched me over to Outlook, the least they could have done is sent something explaining how it works.
My hard drive crashed and i no longer had access to the recovery partition on the computer which is apparently required for a reinstall of windows 8. I was able to pull the Windows 8 serial number off the BIOS and had it available. I contacted the computer manufacture who pointed me to Microsoft to get a key. I talked with a gentleman by the name of David who told me there is nothing Microsoft could do to help me in any way or fashion. I then asked to speak to someone above him Oscar (Employee Number V-61osc) He pretty much told me the same thing that nothing can be done by Microsoft to help there customer in anyway. The only option he gave was to buy a new copy of windows 8 and i refuse to do that since i have already purchased a licence when i bought the computer originally. I have supported and had Microsoft products since win 95 and i have NEVER had an experienced like this. My thoughts on Microsoft has changed im not sure i can buy anymore products from the company. If a company can no longer support their product then i have NO use in recommending or buy there products.
Black ops 2 has had some minor glitches that I'm ok about but I've been DE-ranked twice, and both times an Error message came up saying that the persistent rank data for my account has been corrupted and that my rank has been restored to the latest rank stored back up, well it put me 7 levels down from52 to 45. So i would really like if you guy at Microsoft could fix this and restore me back to my former level.
Regarding Windows 8, you have ruined windows, you took a good product, the existing Windows 7, and added tiles to it etc and simply made it confusing, the changes were not needed. It is not a new operating system, its an abortion, I have used it since I downloaded it and want my windows 7 back, please tell me how as I have no disc to re-install. If you had got rid of desktop altogether that would make sense in some way, but wow what a mess this new "system" is. Sorry Microsoft a huge bloomer
I got a call from microsoft tech support saying my wifes computer was having issues and they wanted to go in and look at it, They said it had all kinds of bugs and spyware and any other ware there is, The guy I talked to said give him 30 minutes and he'll call me back and tell me whats going on, so he calls back in 30 minutes and tells me the computer has all kinds of problems but they fixed them and now he wants 300 dollars, I told him right off before he did anything I was a disabled vet and didn't have any money at which time he said well we'll talk about that after we see whats wrong with the computer.
So I think they fixed it but don't know cause they wanted 300 bucks and then they lowered it to 150 bucks and I said look I"ve got 91 dollars left to the end of the month and can't afford to do this right now, they were pretty persistent on getting money from me which I don't have and finally had to hang up the phone cause they just won't take no for a answer, next thing I see is on the computer screen their putting encrypted passwords on it and then they got off my computer. So i reboot and it comes to where it wants a password which wasn't how my computer was ever setup.
Next I took my windows 7 disc and tried to reload my windows and they had gone in and did something to my boot sector so now I can't even boot up my computer and reinstall my operating system. I called them back but what the heck the phone number they called from doesn't work. This is pretty shady business if you ask me, I've spent I don't know how many of hundreds of dollars over the years for updates when ex wasn't supported anymore and they treat you like this, Maybe I should go to another windows provider and screw Microsoft.
The number they called me from is 989-256-3868 if you don't believe me lol.
We upgraded to Office/Outlook 2013 yesterday. With the type of the emails displaying in gray and/or blue, it is very difficult to read. I have tried enlarging my display properties, and it helps a little but not a whole lot. Is there a way to change this so it displays in very black type with a white background? The company may thinks this looks pretty, but it is very difficult to read and really causes eyestrain and headaches.
i called microsoft because my windows 7 product key was invalid when i tried to resolve the issue i was hung up on 3 times finally got someone who wanted me to pay a 100 dollars for a product key for the the software i just bought for a hundred dollars to make matters worse the guy i was talking to @MICROSOFT computer guys didnt even know that the damn os got stored on a hard drive what a joke of a business i payed 100 dollars for software i CANT even use i am switching to apple computers screw microsoft joke of a business i gave 1 star becouse you cant go lower.
I'm upset about xbox live gold. I bought xbox live gold for a year and it took the money away but didn't give me the service in return. I have tried over and over to contact Microsoft customer service but don't seem to be getting anywhere with them. Can someone please help me get my money back from this giant corporation that doesn't seem to care?
Why is it so difficult to get in touch with Microsoft. It seems that it does not care about the people (not corporate customers) that are using its products. I am technically challenged when it gets to computer stuff, but I get by and can do what I need to do. My old computer crashed and all the programs that were installed were lost and unfortunately, I do not have the CDs anymore. I used to have office 2010 version and all the documents that I was able to save are in that format. I recently tried to open an excel file and have not been able to do so.
I tried subscribing to Office 365, but the program would not open when I tried it. After spending hours on the computer going back and forth with a tech on the chat line, I gave up and asked that it be uninstalled and a refund issued. It was a hard sell on the part of the tech to go on, but I had lost all patience. Finally, the tech said that a refund had been processed - I printed the chat so that I would have that proof. I decided to try Office Online, which is free and my troubles with Microsoft started all over again. I have tried numerous searches on its website to get help in importing the old excel file to OneDrive, but unsuccessful.
Microsoft is totally unfriendly and uncooperative and trying to resolve everything online without even providing a contact either email or phone is not what I consider customer service
This complaint is about my Microsoft Windows 8 Phone Nokia Lumia 520. I've had problems for months since I got the phone. I keep constantly having my connection cut due to Microsoft account constantly needing to be updated. I'm so unhappy with service I've never had the proper use of my phone and internet, also when every I put my internet sharing on it cuts the internet connection again it's bad business. That's what I get for purchasing from Microsoft!
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