Lexmark

I have tried to print from the device I purchased NEW multiple times, I have wasted over 7 hours not consecutive trying to get this printer to print from my cell phone or my laptop. I am on the line with a representative right now, one hour and 5 minutes who has had access to my laptop yet still can not get the device to print.

The printer is connected to my WiFi, still jobs sent either result in an error message or they do not print. This is the worst printer I have ever purchased and if a tech support cannot help in over an hour on the phone that is a sure sign there is something wrong with the device

I owned several Lexmark printers. They were not new, but they worked fine. c. system. The next day, the "low ink" indicator came on. There was ink remaining in each cartridge. I replaced the ink with Lexmark cartridges. The indicator stayed on...

saying that ink was needed, BUT rotating from one color of ink to another as it declared that cartridge "low". I called Lexmark service and WAS DENIED ASSISTANCE. The rude Rep told me that Lexmark no longer "serviced" my printer.

I wasn't requesting "service", only help with getting my machine to ignore the FALSE AND ROTATING ink warning. I sought help x 10 separate calls, but was rejected. I was told to purchase an NEW LEXMARK printer. I don't support companies who "con" me.

So, I spread "the word" and nearly one hundred of us held a "Lexmark…

First of all your rating option above needs to include a 0/5 because in this case 1/5 doesn't even cut it.

I am hoping to get a response from somebody that can help me, so far I am not very impressed with Lexmark support. I am not even in a rush to receive the replacement printer, I just need to know where it is at because I am planning to go out of town and don't want to do so if a printer will be delivered to my house while I am away...

On March 19 I called the 800 number and spoke with [email protected], she told me the 1 year warranty was up as of April 10th but yet my invoice shows I purchased it on May 27th 2020. She asked me to email her my invoice of which I did at 2:58PM that day. She told me she received it and replied giving me the case number (1-374475286061), then…

My experience does not even warrant one star. Good Morning: I purchased 2 Brand New Lexmark MS825 Printers for my business. We have always used Lexmark printers to print prescription labels for our pharmacy. This morning one of our older printers stopped working so we replaced it with the Brand New Lexmark MS825 printer.

The printer turned on and asked things like - language, country, time zone. Once I selected the correct response it stopped. I couldn't get any further and our Pharmacy Software support stated that the only way we could fix it was to call Lexmark support.

I called and a female employee answered the phone. She was very hard to hear and very hard to understand. I explained to her that I was having a very hard time understanding and hearing her. She continued to ask me…

When calling in for service, it takes entirely too long to get some technical support. I work for an organization and I do not have time to wait at my desk all day on the phone to get help. This is the worst company we have ever had to deal with here at Dekalb County School District.

You never want to send a technician out to fix the problem, you want us to do it ourselves!! What a mess!! Whoever choose your company as vendors for our printing services absolutely made the worst mistake ever. I have been waiting on the phone for way over an hour. This is ridiculous!!!!!

I am going to complain to our company and suggest that we get another provider for our copying services. If anyone ever ask me about this company, I will be sure to tell them to stay away. I will never

I purchased a Lexmark C792DE for my office on 26 March 2018. The local agent in Bahrain (Bahrain Office and Service Co. L) delivered the printer the second day, and upon installation he found that the three color toners were faulty, and promised to replaced them after he goes back to his office.

Two days later I called the office, and I was told they were waiting for response from the regional office in Dubai. another two days later, I was informed that it will take at least two or more weeks to replace the faulty toners!

They offered to exchange the machine for another far low quality one, and much slower one but I refused as we need a fast printer. I tried to contact Dubai, but there was an answering machine, on which I left a message, but no response after that.

This is very poor…

The representative who took my call was very unprofessional. He kept yelling in my ear and was supposed to be transferring me because I was a first time caller, but had me holding on for 35 minutes.

I ordered a black cartridge #28 for a Lexmark printer X5495 on May 1, 2016. Unfortunately, I am just now 8/4/16 removing the old cartridge to be replaced with the one purchased , and I find that I have a faulty cartridge that won't align properly.

After four tries, I have been unsuccessful and am now showing a "Low" status for my color ink because of the amount of color produced during the attempted alignments. I realize it was my error for failing to review the 'return' policy.

I realize I am much beyond the 30-day return policy, but also feel there should be some recourse for a product that is faulty, even beyond the deadline. I have purchased cartridges from Lexmark in the past and had no difficulty, in fact have previously been very satisfied with the purchase and performance.

I…

UNPLUG IT when ever you leave your home or office, you may, Go willing, never experience having your life ripped apart by a Lexmark product (HP lost a huge class action over a similar issue). You won't receive faxes or printed mail but at least you will have your home when you return!

Your kids may not be burned or inhaling toxic printer ink vapors. Your pet, Fido, and Kitty, will be alive. It ain't over till its over. Lexmark may never settle (outside the exploitative $15k" they did offer) And I may not survive to final judgement.

But mark my word, they will know they have been at war with me.