But after some time spark in the laptop and its dead. Vipin lock the complaint 7th Jan 2024 and service comes after some days and said laptop motherbord is dead we change this motherboard. But till date 7 feb. No response .
I think we done very big mistak to purchase acer laptop . Case ID 16194C 7087290853 ,
Hi,
Your are selling a pathetic product in the market. Why are u making TV sets when it is not ur cup of tea. A new brand new smart TV set of ur company, started getting hang. Also ur service engineer give us a bullish reasons for the same... What the hell it is.
Kindly replace it or refund my amount.
Ticket#:0005577607 I recently brought acer unit it's just 2 weeks but it's the product quality issue few keys of the keyboard is not aligned properly it's a product defect when I call the support they tell only repair is possible when acer has 15 days return policy why am not given that when I pay .Acer is cheating me with the defect and refurbished unit I strongly dispute it. Very bad support I demand for replacement or of you can't do that give my money back I will go for some better brand HP ,Dell which has good customer service and support.
DON'T CHEAT YOUR CUSTOMERS WITH DEFECTIVE UNITS.
DO HAVE THIS ACTIONED ON PRIORITY ASAP
My laptop keyboard have stopped working and it is less than 1yr old
I purchased an Acer notebook earlier this month 7/1/22 and on 7/15/22 I embarked on an exchange program in Canada where I will stay for 6 months. As soon as I got here the notebook started having problems, whenever I start to work the screen is full of random pixels and it automatically restarts.
I contacted Acer in Canada and they informed me that I should speak with Acer in Brazil. When I got in touch with Acer do Brasil they told me that I should get in touch with the company in Canada… No employee was willing to help me, NONE! I've been out of work for a week, losing clients and jobs because of this useless company.
I bought a very expensive machine, almost 07 thousand reais and I can't get any assistance? This is absurd!
One of the Brazilian employees informed me that I should send…
Hello, I would like to let you know that I am very disappointed in your product. I called about the computer, and the person said I had to pay in in order to get help. You pay all that money for a computer, and you charge for help. I am amazed.
People can't live today, and you want us to pay again when we all ready paid for it. You really should help us for free. Thank you Rosemary.
I am trying to get my monitor repaired because there is Chippage in my monitor screen and when I go to file a report I cannot get past the part where it asked for your serial number because all it does is give me the pop-up on where the serial number in or serial number id is at on the device and it is making me very frustrated because I wish to use this monitor for a long time
Have sent back my Acer gaming computer twice to the service center in Texas. They cannot fix the problem. The biggest problem I have is when you contact tec support, you get someone in India who is very hard to understand.
I wouldbe never bought this if I knew Texas was the only repair center. This computer is only 8 months old, and cannot be fixed. Acer is terrible with customer service and tech support.
I purchased the laptop just over a year ago from Mustek Cape Town. THey are not prepared to help me at all. The fan is making a lot of noise and they said it needs to be replaced but they will not do it. here is the full description: Item code: NX.HS5EA.00U Barcode: NXHS5EA00U03514AB73400 Item description: Acer Aspire A315-56-7117 15.6'' HD i7-1065G7 OB4GB After mailing Acer I just got a message that I must contact local suppliers. When I wrote back yo Acer they totally ignored my mail
I can only assume that South Africa is of no importance to Acer since I cannot fathom that you would treat all countries in this manner. The laptop is only just a year old and nobody has stock of the FAN. Pathetic. So deeply disappointed in Acer. Now I have to wait 8 to 10 weeks for the part. Now I have to…
I recently bought an acer aspire from Argos it’s the worst laptop we have ever owned, it is so slow and turns itself off it cost £249-99 waste of money. It’s not our internet connection before you ask our other laptop was fine and very fast loading it would be quicker to watch paint dry.
I’ve contacted Argos and they said I need a manufacturer complaint reference number? Can you help please ? Thanks Mrs Karen power
While I was keying an email, the computer suddenly started making a high-pitched screaming sound, much like the sound a smoke detector makes, and the screen showed the message that all files are corrupt, giving me 3 seconds to save them. Jumping into panic mode, I realized I smelled smoke and the horrible smell of burning metal, plastic and "hot electricity" with a sizzling sound emanating from the computer body. Smoke started coming from the left side of the computer and it was hot to the touch. At that time, I slammed down the cover, grabbed the dog and fled the room. I wonder what would have happened if I had stayed around. This was a very frightening experience.
I really don't know what else to say. It's a shame this happened. The computer is dated July 2016. I have already replaced…
I bought an Acer laptop in Dec 2016 and used it for 4 months. I then took it back to Canada and did not use it until Dec 2017 at which time it didn't work. 00 US. I rang Acer and was told at that time that my warranty had run out 2 weeks before.
I think this is absolutely disgusting. I paid good money and could not afford another laptop and have had to buy a secondhand one. SURELY your laptops are meant to last more than 4 months. I find this absolutely unbelievable.
I just cannot comprehend how I bought such an inferior laptop. It beggars belief. My friends have different makes of laptops and have never had this happen. Their laptops have last quite a few years. I am so, so disappointed as the one I bought from you wasn't cheap.…
I am a pensioner and am not able to understand how these things work. After 3 days for some strange reason my computer came good and I talked to the people I purchased it from and they said I should not have had to go through this and in future any problems I will go through them.
To access my laptop for the first time I was requested to sign a terms and conditions. I am more than happy to read terms and conditions, that isn't the issue. The issue is I feel the terms and conditions are deliberately written in a long winded fashion to deter people reading them.
This makes it time consuming for those of us that wish to read the terms and conditions. I believe this practice is unethical and therefore shall not be purchasing acer products in future. This is a shame as I find acer products easy to use and have always purchased acer laptops.
Thank you for your time
I own a Acer Swift 3, and have for little over 6 months with no issue. During normal operation, the screen was lifted by a corner, and caused some sort of internal damage to the screen - I shipped it in for repair, as was told on the phone this was covered under warranty. To my surprise, when I received a call back, I was told that it would be $250. After speaking with your agent for a while, we came to an agreement to schedule a callback where I could be told my options. This morning, 12/27/17, I was called at 7AM with a "courtesy call" to tell me if the issue was not resolved by tomorrow, they would have to send the computer back. During the same phone call, I was informed that there is now "water damage to the keyboard" that was not present when the laptop arrived.
I have tried to be…
I bought an Acer laptop in June 2017. For the second time it has quit working correctly. It takes an hour to get some one ( usually with very poor English) to get it working correctly. I want a computer that works!
I asked for the computer to be replaced since your "fix" only last a month or so and you won't replace this defective computer I was told I can sent it back But you won't give me a computer to use while I wait for this one to be fixed.
The computer is not even six months old, Poor product and very poor service.
A while back I upgraded my acer desktop to windows 10. Since then I have had several updates that install a lot of programs that I dot not use, such as xbox, music, apps, etc. Every time Microsoft updated my system, everything like how I searched for files etc, was changed. I had contact with a Microsoft technician a couple of weeks ago to be able to get my computer working, and he told me I could not prevent updates from downloading. This weekend my computer will not even boot up, and technician tried to help me with problem, but was unable to solve problem for me, by trying to boot up computer with a windows 10 download.
Then I was told that I may lose all my files in order to get computer back to original system. I feel that Microsoft updates etc has caused the problem, but I now have…
Purchased a new computer 4 months ago with a 3 year Warranty and first year onsite service. Acer customer service says they will overnight a replacement part next day and send a technician within 48 hours to repair the machine.
After three days, we received a replacement part, but haven't seen a technician. We placed a second call to customer service and they said a technician will be out within 24 hours. After waiting another 48 hours and no show technician, we placed a third call to customer service and once again they apologized and said we will hear from a technician by 5pm next day.
It has been a week and we are still waiting for an Acer technician to repair the computer.
Upgraded two laptop computers to receive Win 10. I have two problems. One is with HP notebook no files downloaded for win media player,will these come later. Moving on to the larger Acer laptop I cannot for 4 days access entry to this computer they asked me to enter a pin number which I have never received it has now been altered to something else which I haven't received.
Please could you do something about this.
I am choking to death with similar problems on previous complaint from UK? After the 15 days to return to Walmart, Boone, NC I started having so many problems I could not get critical legal work done. It may have cost me thousands od dollars in reduced settlement by fire caused by Lexmark Pr0 715 inkjet which exploded in my mobile leaving me homeless.
My brother assisted me to get the Aspire since my MacBook was destroyed. This Acer is like watching a Vita Blender chop up my time. I have asked for refund from Acer ASAP because I muist have a working PC or loose thousands of more $ Acer put me thru a 4-6 hr " resent (like other Lex complaint above.
After wasting all of my time it solved zero issues. I paid ITSC remote services, $290 and even they could not fix thios DEFECTIVE Aspire. I am…
Can't do this in less than 100 words. SNID 51200024569, purchased Walmart, Boone, NC approx. 3-4 weeks ago. ). After weeks of aggravation at nearly every level, plus spending some $300 to get remote help from ITSC (used then for several yrs, very competent.
They could not fix after over 2 hours remote. Got hold of Acer Tech support 2-3 days ago. They required me to sit back for 3-4 hrs, then it spun around for over another hour resetting my whole machine. Today, Sunday all the wheels are coming off right in the midst of extremely serious negotiations to recover from loss of my home and personal property caused by a Lexmark (2/1/2 yrs old) pro 715 inkjet having exploded (per fire marshal), Lost my MacBook Pro so
I went to Walmart yo…
One of the leading brands that needs no introduction is Acer. Wanted to gift a laptop to my son as he was entering high school and had projects to be done. Acer was the first choice and I feel its one of the best brands in terms of quality.
Purchased Aspire V5 which has a sleek design and the features I was looking for. Best technology and perfect gift. I had really no issues after purchasing Acer and recommend this to anyone purchasing a laptop with specific features.