NetGear

Unbelievable how dishonest this company is. I signed up for a $32. security thing. 99. I called & complained. 99 charged. Now 3 of them! I’m overdrawn on my account. Very upset. How can a company like this have anything to do with security!

Hello sir my Netgear router cg3000v2 not showing internet setup like pppoe stetup please slove my problem

New Netgear router unable to hook up. Customer service stated that it has to be registered and to do so would cost over $300. One Netgear agent actually told me that she could help me set it up only if I paid for a technical support membership. e.

) Numerous calls to NetGear got me hung up on, transferred to a line that wasn’t available, and given a “CEO’s # that didn’t exist). I would like to report this as fraud, as NetGear is selling products that will not work unless you pay a monthly fee that is not necessary for this type of equipment to work.

And a customer service support team that demands more money or hangs up on you is a lawsuit waiting to happen. These crooks need to be put out of business.

The router did not come witht instructions to install, but instead instructed me to a cellphone app which immediately connected me to a call center in India which led me on a goose chase resulting in forcing me to buy a "security" package I didn't want and didn't need. Frankly the whole thing appeared to be a scam. It was a nightmare.

I contacted a friend who leads a software section of a major company who informed me I had probably been scammed. He helped me clean up the mess and get rid of unnecessary added software. Fortunately i was able to find the "real" instructions to installing the router on line, witch is disturbing in and of itself.

Three sheets of paper vs several hours on the phone

Repeater, N2700, would connect according to lights on device, yet not seen on network to Wi-Fi devices trying to attach. 38 minutes on a call with an 'advisor' very difficult to understand, form another first language background. Told after giving control of my PC (belongs to UK NHS as I am a paramedic) that there were many IP conflicts.

I am confident that before joining the NHS, 22 years in IT sales, this advisor and management team should be prosecuted for asking a $149 fee. Not even English currency equivalent. Believe me, it does not rest here.

I purchased An ORBI750 in December, 2022 with VIP premium support/warranty for 2yesrs. Within a week of installing it i started having issues and Orbi did fix the issue.

However, after 3 months when I accepted the firmware update, the original issue of the internet cutting in and out started occurring. When i called Orbi the rep stated that I no longer have tech support, the 2 year warranty was only for hardware.

They indicated that i had to pay $229 for the 2 year tech support chat, phone tech support. 5 hours-chat and phone disconnected multiple times to revert the firmware to a lower version and requested me to call back after 24 hrs if I still had an issue ) where the firmware update seems to have caused the issue.

It is frustrating to see that a high rated company like Net gear…

I cannot renew my subscriptions to Bitdefender or Armor, because neither the Orbi app nor the Netgear website will allow me to update my credit card to an unexpired card. I have made numerous attempts with tech support and emails to customer service and no one has done anything to solve the problem.

My next step is to take my Netgear equipment to the trash can and buy from a company that may be competent at running their own website.

Netgear Complaint - Current open support case # 46928193

Status as of March 17, 2023 Have not heard from Netgear since my last call to support on 03/04/2023. No emaill, Netgeat has not closed the case above on the support site. Totally ignore the issue.

History of issue Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network.

Purchased 11/6/2022 directly from Netgear.

Order # 0351467 for $ 1,483.99

Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case…

Netgear Complaint 03/04/2023 CASE

Current open support case # 46928193

Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network. Purchased 11/6/2022 directly from Netgear. Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case 46703857 - > Multiple support calls on 11/20 and approximately 3+ hours on the phone. attempts with support people included: - Reset the router and satellites 3 or 4 times each. - Hard reset each - Was able to get the Router up with no…

Current open support case # 46928193

Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network. Purchased 11/6/2022 directly from Netgear. Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case 46703857 - > Multiple support calls on 11/20 and approximately 3+ hours on the phone. attempts with support people included: - Reset the router and satellites 3 or 4 times each. - Hard reset each - Was able to get the Router up with no satellites - Then with 1 satellite…

Purchase a new router and when I called technical service to help hook up they wanted me to purchase a plan for 180.00 because they said it was a high security unit. What a rip off

I ordered a Wi-Fi system December 5. It was returned by FedEx early and ever since December 16 I’ve been unable to get it re-shipped or a refund given. I’ve spent at least a dozen hours over many calls and am still unable resolve the issue.

I just renewed my Netgear contract for two years. When I renewed it, your representative told me the expiration date would be at the end of the full. The old contract expired on 2/11/23. When I got the mailed copy of the invoice it said my new contract expired on January 28, 2025.

I told him that the contract should expire on February 11, 2025. He told me that if I went to my Netgear. It would have the correct dates, it does not. I tried repeatedly to get help and got none.

On two occasions I I was told someone would call me back, the first time days went by and no one called me back, the second time I was told it would be 10 minutes that was hours ago. I tried to find a customer service number for help with billing but all I find is technical support and they tell me they can do nothing.…

Do not ever purchased a service contract from Netgear. Nine hours of fooling around with these people and my Wi-Fi is more messed up than when I called. Do not give them your credit card number. They will be able to charge you even if they have not helped you, or made your problem worse than before you called.

Purchased a wifi extender and router I have not taken them out of the box yet. They went on sale $165 cheaper 35days after I received them. Could not find return info on computer or packing slip so I called.

Ineligible for refund or return because over 30 days. Was told I should have read the fine print. Tried to contact someone at corporate office and could only get a computer. BUYER BEWARE, if you must purchase from Netgear do not buy from the company directly.

Purchase from a retail store like Target or Bestbuy where the returns and exchange are buyer friendly.

I have been trying to get technical support and still have not gotten any one to call me back. At this point I just want my money back

I’m hoping for a moment of you time to speak about an experience I had with a couple of your products as well as phone support with your support team, and how your company handled my extended warranty issues. I’m sure that none of you are privy to the many mundane lower level issues that occur day to day from normal operations.

These types of issues are handled by other team members and with this, I am sure that these type of issues are kept from upper management, and handled. This is why I’m writing this letter; in hopes to bring my issue to your attention.

I purchased a NETGEAR Mesh System a little over a year and a half ago, an ORBI RBR750, and it only lasted for 13, or 14 months, before it failed and kept dropping network connections. Since the warranty had just expired.

I didn’t…

In Round Rock, Texas our video and internet service was gone for over 23 hours. Although I nave an APC power backup it could not maintain power fpr 23 hours on the router. When video and internet came back; the 13 items attached to the iNetgear AX200 would not work. 17.

Then the problems began I was transferred to support and from the lady I got a comment we are very busy we will call you back in an hour. She never did! The next day I called technical support and they verified I had a 2 year service contract, but the male voice said I will call you back in one hour, and he Never did.

17 for a two year support on my AX 200 router. I have never ever experienced such terrible support. As the senior management I want you to be aware of what your support staff in India are handing support. I…

Terrible customer service. Representative refused to transfer to any supervisor. Stated they do not have supervisors. Paid for expedited shipping which apparently means absolutely nothing.

Additionally the delivery dates on the website are highly inaccurate. Even thought the order has not shipped and not processed rep refused to cancel the order and refund me. Rep also refused to provide anything other than a first name in order to identify them

1) Called Sunday, 6/12 because I had no Wi-Fi service. Technician tested extensively and determined that the modem router was defective. Then told me I had 2 Netgear accounts, and the account specifying the defective router had an incorrect email address for me. Advised that the two accounts had to be merged before an RMA email could be sent. Advised me to wait 48 hours for the account merge to happen. This seemed to be a difficult solution to an easy problem, but I was assured this was the only way to correct my email address.

2) Called Tuesday, 6/14. Technician had NO NOTES in the case record indicating that the accounts had to be merged, and confirmed that they had NOT been merged. The first technician should be fired. Repeated the same information about the RMA email. Said she'd call…

This is the second netgear wifi extender that I owned and to be blunt, your customer support and your products SUCK, and I will NEVER purchase a netgear prodcut again. With the first extender, I changed my provider from Comcast to Verizon.

After failing to connect the extender to the Verizon router, I called your customer service for help. Since my extender was out of warranty, your representative told me if I pay an amount that actually exceeded a new router, they could connect me. ARE YOU SERIOUS??!!!

I went to Best Buy abnd was prepared to purchase anything but negear,ut the salesman told me that the Netgear AC1200 was the best to purchase. Against my better judgement I did buy it. It was relatively simple to connect and at that time I was happy.

I probably own the extender for over…

Worse support agent I’ve ever spoke with , I tried to be Polite but this gentleman was downright rude person to me like I’m some kind of kid that’s not support to me it’s just be littling somebody , just plum out rude ! Vey unexpectable , when I barely here him and understand what he say , I’ve never experienced such rudness for an support help , I want be calling back ,

I purchased a cax80. Does not connect. Called tech support. Worst customer experience ever!!! Hung up on and had to call back and start over 4 times. 4th time asked to speak to supervisor got an argument about being transferred.

Stayed on hold for 20 minutes waiting. Long story short, I purchased 2 defective router modems. I never in my life purchased 2 defective products of the same nor have I experienced such poor customer service

I will first post my initial and follow up emails to Patrick Lo, Bryan Murray, Mark Merrill, Michael Falcon, Martin Westhead, Andrew Kim, Tamesa Rogers, David Henry, Vikram Mehta, Michael Werdann, Heidi Cormack, Steve Gielty, and Phillip Pyo. Note: I could not locate their email addresses, but I found another email with the format first name.last [email protected]. That is the format I used to send the emails.

Email #1: Sent the night of August 9, 2021

"Hello,

I’m sharing one of the worst customer service experiences I have had. I invested more energy, patience, and time than should have been necessary in an attempt to exchange a defective wifi satellite for one that functions. The unit is still under warranty. Instead of receiving assistance, I was treated rudely, I was lied to, and…

Mary Ann Shannon,

Earlier today I sent you a Netgear complaint form by mistake. My apologies. Please delete the complaint form and message. The issue has been resolved.

Carol M

We purchased a NETGEAR Nighthawk AX8, AX6000 modem and also purchased a Netgear service contract August 6, 2020 during the height of the Pandemic. Our WiFi kept dropping internet connection. We contacted our internet service provider, COX Communications. It was difficult to schedule COX to address this issue because of the pandemic.

COX was able to come to our house to address this issue five times over four months. For the first 4 visits COX thought the problem was with the COX service. On the 5th visit COX determined the modem was and had been the problem.

We then purchased another NetGear modem and the internet signal problem corrected and remains so. The Best Buy store where I purchased the faulty modem would not accept the return of the modem since it was more than 15 days since…

Their support is predatory in that they are trying to get you to pay for their support contract. The L1 support that I talked to did not have a solid understanding of the product and how it worked. It felt they looked for the first thing to blame and wouldn't give up on that, even if it was easily proven wrong.

Despite having read many concerns and complaints about both Netgear products and a significant decline in their customer and technical support, I purchased at Netgear Nighthawk AC2200 WiFi Mesh Extender. It was a big mistake! The pairing did not work easily through their app, I received a poor security message on my Iphone, and I could not download any firmware updates.

After being disconnected by customer service, I called back and was then connected to someone that could not help me technically.

Finally after a transfer and wait, I was on the phone for over 45 minutes with an individual that could not ensure me that I was in fact, paired/connected properly and answer other technical questions. He further suggested that I connect an ethernet line to my lap top computer and then to the…

to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement.

i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me.

contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i…

I purchased a new (defective) Netgear extender maybe a year ago. I returned it. Months later I was sent a used replacement device without a cable or manual. I reached out numerous times. Just now the tech person who only repeated himself seven times refused to give me any corporate contact info or any help whatsoever.

The company and its employees are the worst of any company I h ave ever dealt with

New router ac2000 does not work. Took six phone calls to get a tech. Was held on the phone for up to 30 minutes, and hung up on 5 times. Terrible support. Netgear used to be a premier product but not anymore

your technical service department was unable to help me with my problems with a new modem. They charged me $200 on my credit card. I would like to recover my money.

Worst experience with a company ever. I'll informed Techs. Nearly impossible to understand. Will never ever purchase anything from this company again. You are the worst of the worst. and already paid for shipping. You will not be in business to much longer.

I know I'm not the only customer with complaints.

I have a Model EX3110 wifi extender.Now It tells me my account is locked after I entered my password numerous times.NOW,you have to pay 2 times more than I paid for the device for 'customer service'. Never again with Crapgear.I can't even access my device.

How about a 300.00 Nighthawk X6 AC3200 is now bad due to a failed firmware upgrade that NETGEAR sent out!! Buyer be ware was told I need to buy a new Router...Their failed firmware upgrade has rendered my router worthless and now they said it’s out of warranty so not their issue, ironically it still sells for 229 at Walmart. They ruined it and they should make it right!

NETGEAR Nighthawk AX11000 WiFi 6 Router (RAX200) Ordered on 5/17/20 - Arrived on 5/22/20. 93 after using a 10% discount they send me by email. I tried for hours to make it work. Tried looking for in-person support but nowhere in the site to find the number, I had to Google it.

A waste of time, 5 hours. Today, I called the support number 888-638-4327 and after 2 hours of being on hold a person/technician with limited English tried to help me for almost 2 hours and I was patient until he told me that the router was defective since he was not able to make it work.

Then he gave me another number for refunds 866-202-8242 stating that he was not able to transfer me. I called that number and after being on hold for 3 hours and 26 minutes a lady took my information and told me that she was going…

I hate netgear. I received a defective box. Have been calling and emailing since I received the box. You guys kept telling me it was that Comcast was the problem. I had to purchase a Comcast Box this week and it works fine. I am on the phone with your rep, and he is saying the only thing you can do is send another box which I have to pay to return! You guys want more money from me and the I’ll have another box that I can’t use. I will never buy anything from netgear again. You guys are making me leave my house while we are in lock down exposing me to the virus, to mail this box back to you. I can’t even tell you how disappointed I am with you.

Cindy Franco

I have contacted support now four times in one week to get help with my NETGEAR EX6400-100NAS WIFI extender and I keep getting someone from India and there is a lack of communication due to the language barrier. I would like someone from the USA to contact me so that I can better understand them and they can better understand my needs. I bought this extender last week to help with the signal in my home for my kids schooling and I can't even tell if the darn thing is working right as nobody has been able to properly communicate with me and the directions that came with the device are not very well written in layman's terms. Please have someone call me to help!

My phone number is 208-608-9724

I am writing to you because I just can’t take this any longer.

First off I made an invaluable mistake by not going with what I know and not what I was in front of at the store. The customer support here compared the company I’ve always went with is horrible. I’ve had this router for maybe a year.

After 30 or 90 days you guys won’t do jack to help your customer unless they buy something. The company I am always with has great customer support, just an example I have a router that I’ve had since the mid 90s I was going to try and use as a extender got on the phone with customer support for that company they not only help me with that router 20 something years later but

also help me with your router. I seen right then I should’ve stayed with the company I knew. Now as far as your router…

I purchase Netgear Nighthawk modem/router last July. But then it stops working last week. The 1st I called customer support, she tells me I must purchase a warranty before they can help me to see if the indicated product is defective.

I cannot trust Netgear to give them my credit card info; since, up to date they are in denial and keep saying I must pay for warranty! Today, he tells me it's a matter of configuring the unit to my computer.

It's not working at all, since out of 8 lights only 4 light up. We have a company that sells a product that will not honor it if it's defective. And if I was to pay for the warranty they would make up an excuse as to the issue being my fault or my computer.

I have been computing since 1958 and have accounting, business and real estate credential, but…

I have called six times trying to get someone to help me to reset my password. All anyone does is put me on hold and then it hangs up, when you do talk to someone they have no idea what you are talking about.

Netgear is a rip-off! Their product come with a lousy 1 year warranty on the routers which is nothing looking at the software changes required over the course of time to have their routers keep functioning. 00 USD for another lousy 6 months!

And of course, this support service is located in the Philippines operated by a hard-to-understand Philippine operator… I ripped out all my Netgear routers, threw them in the trash and installed a new Netgear-less proper functioning network. I advise everyone who wants to install a network, big or small, to not use Netgear products.

I have had 2 replacement range extenders sent to me and you tech support keeps setting it up the same way and they still only work for a short time. every time I call back they say the will have a upper level call me back and either they call back when Im at work or I get cut off the phone and when I call again they say someone will call me and they don't.

I have spent over 10 hours on the phone this past week trying to get this matter resolved. The person now told me they would put a upper level tech on the phone and I have been waiting now for over an hour and no one has picked up.

I don't understand how you could have employees who leave someone on hold for over an hour.

Also doesn't anyone there know how to resolve this problem where I don't have to keep resetting the extender every…

I called in this morning on 8/30/2019 at 2:20AM Arizona/Mountain Standard Time to the technical support line regarding a cable modem that went bad on me within the first 90 days of purchase. The serial number of this cable modem 4L0588WE00D16.

The RMA # I have been given is RMA number: 3503444 Product: Ultra-High Speed Cable Modem(CM1000) Serial Number: 4L0588WE00D16 Name: Andy Tobias The trouble, disrespect, and severely disturbing way the technician dealt with this issue was astounding. It was unwarranted and uncalled for.

In the end, after I had been on hold for over 30 minutes waiting for a supervisor, he figured the best course of action would be to hang up on me. I sincerely hope that you are able to find the phone call given the information I have provided you.

If I could please…

Bought a XR700-100NAS and having issues right out of the box. Normally over the years I've never had issues with netgear routers, so I know that it's not user error but it keeps dropping my devices off the network along with my security system.

It takes to long for someone to pick up. I waited a hour, when I got someone they put me on hold for two hours then disconnected me. Another time i called had to wait thirty five minutes,finally got someone who put me on hold never came back , I wanted to see just how long it would take to get back to me I put the phone on speaker for four hours nobody ever got back to me.

I need help setting up my nighthawk 1100 hotspot router, and setup range extender. It’s been over three weeks. I’ve had three different cases numbers.

First41572426 second41572496 the third 41446535. I just need someone who cares about the customer. The service is very bad.

I have a complaint ticket number 41555665 which I have tried to respond to but your "customer support website" is the most confusing and customer unfriendly site I have ever used. I have now returned my product to Amazon and will choose another equipment supplier. Suggest that you get a grip of your website and associated customer support.

C7100V, purchased as was advertised to be a COMCAST approved gateway for COMCAST customers, I purchased, $300, NetGear customer service could not get it to work, COMCAST could not get it to work, COMCAST finally said, that the gateway will not work with the AML signal we receive from COMCAST for ISP services. COMCAST said to return it, it was defective, called vendor where I purchased and since it was past 15 days, vendor was not refund, so contacted NetGear and their Manila call center is a joke, they said it needed to be a clone, per NetGear (first 90 day support) since it was a Gateway, no cloning necessary.

I said I wanted to return the unit, it will not work, COMCAST actually tried to get it to work for over two months and we never was able to get it to work, so COMCAST deemed it…

C7100V, purchased as was advertised to be a COMCAST approved gateway for COMCAST customers, I purchased, $300, NetGear customer service could not get it to work, COMCAST could not get it to work, COMCAST finally said, that the gateway will not work with the AML signal we receive from COMCAST for ISP services. COMCAST said to return it, it was defective, called vendor where I purchased and since it was past 15 days, vendor was not refund, so contacted NetGear and their Manila call center is a joke, they said it needed to be a clone, per NetGear (first 90 day support) since it was a Gateway, no cloning necessary.

I said I wanted to return the unit, it will not work, COMCAST actually tried to get it to work for over two months and we never was able to get it to work, so COMCAST deemed it…

C7100V, purchased as was advertised to be a COMCAST approved gateway for COMCAST customers, I purchased, $300, NetGear customer service could not get it to work, COMCAST could not get it to work, COMCAST finally said, that the gateway will not work with the AML signal we receive from COMCAST for ISP services. COMCAST said to return it, it was defective, called vendor where I purchased and since it was past 15 days, vendor was not refund, so contacted NetGear and their Manila call center is a joke, they said it needed to be a clone, per NetGear (first 90 day support) since it was a Gateway, no cloning necessary.

I said I wanted to return the unit, it will not work, COMCAST actually tried to get it to work for over two months and we never was able to get it to work, so COMCAST deemed it…