Dell Customer Service
Rated 1.56 of 5 Stars
Based on 66 Complaints

Contact Dell Corporate

Toll free phone number: 1-512-338-4400

Dell Technologies is a multinational technology company with headquarters in Round Rock, Texas, and a global presence. They offer a wide range of products and services, including personal computers, servers, storage solutions, and IT infrastructure services. Dell Technologies serves consumers, businesses, and organizations worldwide, providing innovative technology solutions to meet their diverse computing and digital needs.

If you have a problem and need to contact Dell Technologies complaints department, the best Dell Technologies contact number to call would be toll free 1-800-289-3355 or contact Dell Technologies support through email at investor_relations@dell.com. The best hours to reach the Dell Technologies customer service number with a live agent are between 12am-12 pm hours [7 days a week] (all times are in EST).

The Dell Technologies corporate office is located at 1 Dell Way, Round Rock, TX 78682, United States with Dell Technologies corporate number of 1-800-289-3355. Leaving your Dell Technologies corporate office complaints below is a great way to have your voice heard.

The most common Dell Technologies corporate complaints about include concerns about the quality and durability of certain laptops and desktop computers. Users have reported issues with customer support, including delays and difficulties in reaching a resolution. Some customers also express frustration with software bloatware pre-installed on Dell devices and issues with order fulfillment and delivery times. If you have a problem with service, a rude employee, or products please leave Dell Technologies headquarters complaints we offer a convenient link to a complaint form here https://www.dell.com/en-us/lp/contact-us

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  • Dell headquarters address

    • Round Rock, TX 78682
    • Round Rock
    • TX 78682
    • United States
  • Company website

  • 1-800 phone number

    1-512-338-4400
  • Better Business Bureau rating

    A+
  • Customer service hours

    7am-7pm CST, 5 days a week

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Top Dell Complaints

Browse more than 66 reviews submitted so far

20

One of the worst experiences that I have ever experienced in my life!    I bought the Alienware Auroras r12 for my Nephew for his birthday (October 9th).  Immediately, it was clear the PC was a lemon.  First the PC would not boot.  When I turned the power all I got was a black screen.  After 3 hours talking to a Dell technician, he told me that the monitor was incompatible, and instructed me to buy a new monitor.  I didn't do that because I had tried three monitors.  Second call for help at Dell ended with the person informing me that the video card was defective.  So they then sent a technician (a week later) and it turned out that the video card was fine.  However, the video card was not inserted properly, therefore getting no response from the monitor.  The technician reset the video card.  Then he hooked it up to the monitor that I was told a week earlier was not compatible.  They were wrong.  The PC booted up.  Monitor was fine.  However, by this point, the OS would not turn on.  When booted, the repeated response on the screen was an incessant repetition  asking for a user name and a password.  The PC had never been turned on, so the technician deduced that the OS was defective.  He spoke with someone from Dell and then informed me he could do nothing.  That I must call Dell for further help.  The next day (after three encounters that added up to about nine hours), I contacted Dell again.  Attempt number 4.  Under the guidance of Best Buy, the place I purchased the PC, they instructed me to get the Repair Authorization  # from Dell and then bring it into the Best Buy shop that I bought it.  They were happy to fix it.  But on my forth phone call the technician refused to give me the information, and insisted on wasting more hours of my time and life.   Which they did, but this time with disrespect and callousness that verged on harassment and racism.    The goal was to get the PC to boot up but on two occasions the guy implied that I was too dumb and too old, and he was suggesting that, if someone younger was here in my home who was younger or less stupid, that I should ask them for their guidance.  This really offended me.  I explained the depth of my PC knowledge (25 years), and said that I resented the implication that he was stridently throwing it in my face.  After about an hour he stopped helping me.  He stopped responding to my constant request to give me some indication that he was still on the phone.  For about 10 minutes I could hear him, and others, in the background making jokes, racist remarks, belittling my intelligence, my age,  and laughing  so long it felt endless.  At this point I kept pleading with him to confirm that he was still there, and pleaded with him to let me  know if he was going to help or continue to ignore me and belittle me with his friends who were playing loud music and laughing incessantly.  At this point I began to have a panic attack.  Following about 5 minutes of requests for help and acknowledgement, he returned.  I could hear him and his friends tone down their humiliations of me.  When he came back on the phone, he pretended that we had got disconnected, or some sort of improbable phone interference disallowed him from hearing me.  Clearly this was a lie.  And clearly he had no more interest in helping me.  I got more traumatized the more he made it obvious that I was no longer of interest to him.  While he and his friends were making fun of me, my race and my age, I was able to get the PC to boot.  Yet he was clearly intent on getting rid of me.  So when he implied that there was nothing more he could do, I agreed because at this point I was crestfallen, mortified, offended and humiliated.   I had never experienced such disrespect by a person who is supposedly there to help.  I have become depressed and very ill-at- ease.   When I feel a modicum of peace and security, and not ridiculed, I will expound on my experience on Reddit where I have been a mainstay for 23 years.   At this point, the notion of talking to another Dell 'helper' is out of the question.  This trauma will be lasting.  I need to recover.  In essence, rather than being helpful, Dell staff abused me, traumatized me, belittled me, demeaned me and degraded me.  I will never forget this.  Meanwhile I have a three thousand dollar computer that is basically a paper-weight.  I will not forget these indignities and malfeasance.  What has helped me is discussing my experience with fellow reddit comrades.  Unsurprisingly, others have had similar experiences with Dell.  I plan to pursue this abhorrent treatment further.  The man I last talked to should be ashamed of himself for how he treated me.  Almost with malice, as he continued to either pretend he couldn't hear me or was guilelessly ignoring me (which was plainly evident!).  At any rate, the group he was talking to and the loud music they were playing probably did not help his hearing of me.  But I heard them, and it was shameful.  After about 10 minutes it was clear that he and his friends, with the loud music and banter, were enjoying their disrespect.  Shame on them.  Clearly, I will never be an advocate for Dell in future (like I was in the 90's).  In fact the opposite will be true. To top it all off, my poor nephew never received a gift that I wanted so much to give him.    So to summarize the service I received in two words:  pitiful and offensive.  I could add many more words, but my energy has been sapped and defeated.  I need to recover before I can truly respond.!  The only decent thing that would aid me is if you give me the Repair Authorization # so I can take it into Best Buy.  It is the very least you could do!

Sincerely,
Mr. John Pastway
73 Church St, #105
Kitchener, ON
N2G 2S1
SERVICE TAG 3R7CWM3
8175293211

20

Sun may 26, 2019 My brand new Dell Inspiron 15 3521 15.6 in touchscreeen Windows 8 intel corei3 laptop Corei3 suddenly tured off for the 2nd time now for no reason at all and when i tryed to press the power button the front power light turned on and blinked for a second then off. My new laptop just suddenly stopped working for no reason.

20

I PURCHASED TOP OF THE LINE XPS 13 INCH IN JAN OF 2018. I PURCHASED CONCIERGE TECH SUPPORT 24/7 AND ALL THE INSURANCE. I HAVE HAD MANY PROBLEMS NOW MY WORD PACKAGE HAS BEEN TAKEN OFF AND DELL CLAIMS THAT IT WAS NOT THE PERMANENT VERSION WHEN IT WAS. I HAVE SPENT FOUR HOURS ON THIS ALONE.

I DEMAND ASSISTANCE AND THAT MY WORD PRODUCT BE REPLACED AND THAT I BE GIVEN THE SERVICE I PAID FOR OR RETURN MY MONEY FOR THE COMPUTER AND THATS IT.

PATHETIC TECH SUPPORT. ESPECIALLY PREMIUM TECH SUPPORT MANAGER ANKIT ID NUMBER 1196326

NEED ASSISTANCE NOW
8652471316

20

Purchased new touch screen desktop computer. Discovered that the left control button on keyboard stuck. Dell service assured me that a new keyboard would be delivered in one to two business days. after no receipt, called and was told that the order needed to be approved and "not to worry," A few days later the robot informed me of a delivery date. Waited an extra day and finally called for status. Oh, this is an American keyboard and there are none available at this time. Wait time is approximately two weeks. I cannot believe that Dell does not have a replacement keyboard in the entire United States or in India. Dell has reached a high level of incompetence.

20

I have Dell Inspiron 7000 series laptop under warranty. All off sudden the battery got no charging and laptop does not power up with out adapter. I have called and send laptop to repair and it came back with same problem. I resend it and later i was told that there is no parts, so I got replacement. And that had same issue and resend for repair , after a week I got it back with out repair.
I DO NOT GET A LOYAL SERVICE OR A SUPERIOR EXPERIENCE OR A GREAT VALUE FROM DELL FOR THE SERVICE.
Out of 12 months warranty period, my laptop was with dell for 2 months and still not fixed. When calling it is different people dealing with case and seems no one own my case. What a poor service.
My phone is(678) 925-9866

20

I have received a Dell Inspiron 7580 laptop as a gift for Christmas. The laptop was ordered in November 2018 and I first started it on Christmas eve. Since the day I started the laptop, I am facing blue screen of deaths. Eight or more instances so far. I have reported Dell on December 28th for the first instance. They are helping, load this, try this, try that...….but my frustration is, they are constantly breaking their promises to follow up or call, as they mention in their email or phone. I have three occasions where Dell promised to call, but never did......each time it was some kind of technical issue! I mean three times??? Come on Dell!

I am now really frustrated, why I am even wish for a Dell Laptop and also purchased a 3 years long support contract. If I get my money back, which I know Dell has 1000 different excuses will not!!!!! I will stay 1000 miles away from Dell. NO MORE DELL, this is a promise.

20

I have always been a Dell supporter and purchased products from you. After my latest purchase and dealing with your technical service and customer service people in India and the Philippines, this will be my last Dell purchase.
In April of 2018, 291 plus day ago, I purchase a Inspiron 3668 for my home office. In addition to the computer purchase, I also purchased 2 years of your Premium Service. I needed to replace my 10 year old Dell desktop computer. It was time. I am a consultant and travel almost 100% of the time and last year was extremely busy and I did not have time to set up the computer in my home office. It is a slow time right now and I decided to un-box the computer this past Saturday and set it up. I pulled it out of the box and when I started it up. It would not boot up. I spent 2 hrs with the tech group trying to get it to work when I had to stop working with them and ended the call. I took up the challenge again yesterday and spent an additional 8 hrs trying to get the computer to boot up with your tech people. After making so many changes to the software and them trying to get it to work, my new computer will not stay on to even get me the blank screen. I spent an additional 3 hrs trying to get someone who speaks American English to make them understand that my Premium Warranty Service Package states my computer has a 1 YR Hardware Warranty and the Accidental Damage Clause states that I can send it back for service of 1 qualified incident per contract year.

Your Indian Customer Service people where nice but they informed me that only the Technical Service People can authorize a tech to come out and fix my computer or a return to the Depot for a Dell repair. Your Tech people kept insisting that it was a software issue and they could fix it. One tech wanted me to get a stick, download Windows 10 on one of my other computers and then we were going to try to load the new one and hopefully it would work. I refused to do this. This is not the consumers issue to play tech to make your product work.

I finally confronted a Tech Manager and refused to do any more troubleshooting on my brand new Dell product. I paid for something that should have worked out of the box no matter how long it sat in my closet. After refusing again to work on the computer any longer, 9 hrs to this point, I read him the Premium Service plan that I bought and he is arranging to have a tech come out to my house and fix the bad hard drive that will not booth up.

The most frustrating part of this situation, is Dell is an American company, fly's the flag on your web site but supports the business from the Asia. I am well aware of the economic benefits of this business model but when you ask to speak with someone in the US, you should be transferred to a US part of Dell. I am tired of hearing from people who cannot make decisions to help a customer and are trying to take the cheap way out of the obligation of providing a working product.

I am expecting to hear from someone at Dell (US) to further discuss this issue. I still do not have a working computer.

Stan
734.306.3171

20

Liars. They tell you one thing and do another purposely lying. Watch out when you check out their system alters the pricing. I was checking out an item for $119.00 and after checking out they charged $368.00 to my card. They say I will be refunded in 14 days and its been over 30. Liars. This is definitely the last chance they get to screw me. They certainly do NOT value my business.

20

I have spent hours trying to talk to someone about a recent purchase that I am dissatisfied with and would like to speak to someone about an exchange/upgrade.
My purchase totaled $2,979.01
Order #427375687
The people in the Philippines and India are clueless.
I am so frustrated that I am planning to drive to Round Rock tomorrow in order to talk with someone about my situation.
Charles Nunes
830-203-0477

20

eonard Bronfeld (david10061@verizon.net)To:Sandeep_Gupta Details
I spoke to Victor Prem Sagar yesterday. We discussed a Dell email for a special 24 hour special sale. I had previously been given a quote for an Inspiron 17 7786 with 4 years of Premium support at a price of $1201 + tax. That price was too high for me, and I did not make the purchase. I was hoping for a better price. With yesterday's special 24 hour sale, Victor offered a price of $1099.38 + tax $88.57 = $1187.95. I asked him to email the details of the item and quote. He said he would email the details of the items, but he could not email the quote he offered, but he would honor the price when I placed the order. I have called his number and emailed back to him that I would like to proceed today, but I have gotten no response. Please call me or have him call me so I can proceed with the order. My phone number is 718 657 3091. I would like to go out soon, so I would like a call back as soon as possible.

Leonard Bronfeld
david10061@verizon.net

20

I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true.
Anyway, today is 12 December 2018 and haven't received my money back, they always say that I am going to receive the money in 5-7 business days or that they are working on the case. That's unacceptable, I am very disappointed with this company.

20

I have just spent and hour and one half attempting to locate the department to update the credit card information to renew a Microsoft 365 office subscription.
I do not understand why there is a number to call to handle these transaction

please contact me at 703-912-1261 so i can take care of this

David

20

Labor Day Shopping: The Right and the Wrong of It.
The weekend is just about here, a time when people get to celebrate the hard work they do every year. Starting August 31st many of us will be on line evaluating the choices and prices of the companies that will vying for our consumer dollar. Or, put another way, your hard-earned money. Among the deals you can anticipate concern electronics of most every kind, including computers. This is a good time to remind you to be wary of Dell. Hundreds, I know, have read the posts I put up on this company’s abominable treatment of consumers, particularly where the computer warranties are concerned. What I personally experienced in Dell was a company that doesn’t care aa whit about their customers. Not at all, no matter who you talk to or what level. It is my opinion that Dell has the worst customer service of any company, anywhere and I’ve been around the globe. If you’re just coming to the discussion here’s a short recap. I had laptop, the one Dell was advertising as it’s flagship and it developed a problem malfunctioning after only months of use. I sent in my laptop, filled out the proper paperwork, and my request was denied almost immediately. “This is your fault,” they claimed. “You’re not covered because you spilled something on the keyboard. I explained that “no” nothing was spilled on the keyboard unless it happened in their shop. Even as a six-year-old I knew electronics and water do not mix. They offered to fix it for $385 which frankly I could afford but there was no way I was going to have the money extorted out of me. I told them I was going to start a mass media campaign educating the consumer to be careful about where they buy their computers. There are companies out there that do remember what customer service is and who genuinely care about those who buy their products. Lenovo (I have four) is one of those companies. Honestly, I have never been treated better and whereas Dell would duck and dodge, Lenovo said, “we’ll send you a box and label.” What could be easier? A week or two later my computer arrived and has been working like new. Not just this difference in attitude that needs to be considered. When I wrote Lenovo, I got an answer. A prompt and logical one. It was apparent that Dell was not going to do anything from the start. Insofar that I consider my self a reasonable person, I said to Dell. Just send me a picture of the damage and the technician’s report. I know I didn’t spill anything, I’d like to see your proof that I did. Nothing. It’s been close to a year now. Nothing. Dell has a decision-making team made up of various managers from the organization, so far as I can tell. The woman who spoke for the team was useless and the team a joke. If they do engage in discussion and conflict resolution there is no sign of anything having taken place. All you get are glittering generalities and a repeat of the party line. Lenovo’s executive customer care team is as good as it gets. From the very first exchange you know you’re in good hands. I wrote Michael Dell and I wrote key members of the Board. Again, nothing.
I had a way of calling a multi-billion dollar company’s CEO who wrote back the very next day. He was so disgusted with Dell’s behavior that he authorized his company to buy the Dell laptop from me. He did this even after I explained that it come back worse than when I sent it to Dell. Now it was wholly trash, a very expensive doorstop that cost me hundreds of dollars. In less than a week I had this refund from a person who knows injustice when he sees it and who cares about customer rights. Indeed, he cared enough to solve a problem that wasn’t his. There are good companies and good people out there.
Dell won’t change its behavior because I am a disgruntled consumer, who gave them bad reviews for a year (and almost a year to make good on its warranty). It may, however, change its attitude and practices toward consumers if 100,000 or more of us do not buy their products this weekend.
There you have it: a genuine caveat emptor moment.
Remember Labor Day starts with “L” and so does Lenovo.

20

AS A DISABLED CITIZEN, I WAS ESPECIALLY IN NEED OF CUSTOMER TECH SUPPORT SO I COULD ACCESS THE EMERGENCY HELP I NEEDED. INSTEAD, I HAVE A LIST OF TECH SUPPORT AGENTS WHO DID NOTHING EXCEPT PUT ME ON HOLD REPEATEDLY; SOME NEVER RETURNED; OTHERS SOUNDED LIKE SCAM ARTISTS. NOTHING WAS RESOLVED---NOT EVEN MY ATTEMPT TO EXTEND AND UPGRADE MY WARRANTY. AS WELL, AMERICANS ARE GETTING QUITE ANGRY ABOUT THE ADDED CHALLENGE OF COMMUNICATING WITH LANGUAGE BARRIERS OFTEN HARD TO DECIPHER. THIS WENT ON FOR 3 DAYS.

20

Dell warranties mean nothing/Fortune 500 company shames them by doing the right thing

Read my other critiques and you’ll get a full sense of what I mean. This is a company who took a product that was under warranty and refused to fix it. What they did is make up some absurd reason like there’s a spill on the keyboard. There’s not, I would know. They said that had proof: pictures and engineers testimony. They never produced any of these. Instead what they did is take a computer that had some measure of function when it when in and then sent it back stone cold dead. This they haven’t taken responsibility. I was talking with someone who is the President of a company that very is high up on the Forbes list (top 14%.). He became so disgusted by Dell that he gave me the money for the computer. He knows, as do you, that customers should not be treated the way Dell treats us. This is just an update. I plan to keep writing until December 31, 2017. Here’s what I can say at this point emboldened by a very savvy business man. Do not buy Dell. I have since bought a Lenovo 920 and an HP360. These are superb laptops and Customer Service is superb. Please pass this on through your social networks.

20

Service Tag: DZYWQJ2 Express Service Code: 30473120846

Recently I purchased the above machine. Today I contacted your Technical Support and the first call was hung up because I couldn't understand your agent. I called back because I needed to know how to perform a hard reset to correct the issue of a blinking red light when booting near my camera and my boot process freezing. The second agent I spoke with knew English better. I explained the problem so the first thing she requested was that I remove anything attached to the machine. Unplug the A/C adapter and remove the battery. We found another issue.. my machine does not have a removable battery neither of us knew. Now we were able to get to the good part and held the power button for 20 seconds (hard reset?) and everything went well from that time forward. The issues with this compliant call 1. 1st person hung up when I told her I couldn't understand her. 2. 2nd agent not knowing from the service tag that there was no removable battery. Both of these issues point to management of the help desk. Poor training and screening result in yet another customer unhappy with support. That's a shame it was a good thing in past years. I did have a chance to talk with the manager of Order Support, that discussion didn't do much to restore faith in your support process.

20

I purchased this Dell notebook November 2015. Within weeks, I was paid 2 trips by two separate Dell technicians to replace 2 motherboards! After that the computer seem to work fine until Thanksgiving 2017. Then all hell broke. I have had multiple component failures along with numerous hours of spending time with Dell technicians who took control remotely. The first time was related to very poor performance, programs crashing, the "blue screen of death", and phrasing of apps and programs. I was no longer able to stream programs.
Dell requested I send the computer back via FedEx for the first time because the speakers were extremely scratchy and unintelligible even when playing music. They returned the computer with "cables replaced" and that was all. The speakers were still scratchy and unintelligible and, the same problems that existed before namely, extremely slow performance, freezing, and everything mentioned above including a very difficult power switch that requires considerable effort to activate. The second trip, they replaced the hard drive as I suspected and indicated in my correspondence. Yesterday, February 17, 2018, after working on the computer and enjoying using it, I suddenly encountered numerous system failures. Those include the following: touchscreen doesn't have a driver, USB receiver doesn't have a driver (2 separate USB ports in operative) Intel wireless Bluetooth in operative and a few other items that are central to my business.
After attempting my own repairs using the bios set up program diagnostics (which indicated no system errors), (device manager and attempting to update and replace existing drivers. This did not work and I also attempted to install the chipset driver from Dell computer. Please note these are the same steps that the technician used after I provided them with remote control.
Because this did not work they requested that I ship the computer back AGAIN FOR THE 3 TIME! This is entirely intolerable for me and I have complained as much as I can to Dell and I get nowhere because there is no real direct access to anyone who has any authority to review the repair ticket on my computer and realize that this is truly "a lemon", and should've been replaced after the second motherboard was replaced.
I will enclose specific documents that I included in the return packaging for the first and second return shipment to the repair depot at Dell. Any suggestions that anyone would have greatly appreciated. My reputation in the community and with my friends and family is in grave danger of severe damage because frankly, I have been a big advocate of Dell computers for years being that this is my third one. It will be my last one.
I would like a refund of my warranty that I purchased in 2015, and I'd also like another computer that is not refurbished. I have spent countless hours reinstalling my OS, expensive apps for my business, configuring Microsoft Outlook email And slowly and carefully adding certain apps that are central to making my computer experience easier to do. I am disabled and I do not have the mobility that I once had. So I need certain applications that help me to work hands-free. Now I have to once again for the third time, remove the software and everything else that is of importance to me so that there is nothing identifiable. I'm just grateful that I did not get to the point where I began to install my iTunes account with all of my decades of music. Gratefully is stored in the cloud.

20

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it’s a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you’d like to include. #NeverDellNever

Thank you for your help, this is truly one of those times that I could not do it without you.

Best,

Dr. Smith

20

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL's Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure, I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it’s a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you’d like to include.

Thank you for your help, this is truly one of those times that I could not do it without you.

Best,

Dr. Smith

20

Verified Purchase

Dell Inspiron i5378-5743GRY 13.3" FHD 2-in 1 Laptop (7th Generation Intel Core i7, 8GB, 1 TB HDD)

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop.
My whole experience is recounted below:

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty.
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it. Karan, the corporate unresolved issues website isn't working. I'll make note of it and make another post later in the week.
Meanwhile I'm going to post this email on the ripped off consumer websites. You probably know most off the same ones I do. 54 emails. That's how many since September.
Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be more clear: DELL ii trying .to duck it's responsibility to repair under warranty. There was a brief attempt by your people to shift responsibility - "there's a spill on the keyboard," I was told. No, I've understood the responsibility that needs to be exercised around electronics since I was five.
If there was a spill then it happened at your shop. After this response the best your team could do is to repeat itself endlessly sans sense or reason though at least two or three promised they would take care of it and then didn't. Generally, the corporate line was towed, in hope that the customer would go away. I know this technique.
I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s. Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna. Of course, the difference between DELL and Nissan is that I've never been sorry I purchased something from the latter company.
I told all your employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a Professor of Communication the campaign isn't going to be taxing.
I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. Don't call me. Fix it or don't.
If so, know I'll continue the campaign until it takes root and I'll have a good technician have a look at the unit so they can tell me what you did. It's not a threat. It's simply my communication plan as expressed in 55 (now) emails and over the course of months. Please don't call me.
To: Karan.Haresh@dell.com Find someone at Dell who can read and ask them to help you process the messages below. The point where I was interested in discussion has long since passed. Once, I had a problem with my Lenovo. Know what that company's team said?
"In three days you'll get a box.Send it in." The difference in corporate practice is stark and perhaps all the consumer needs to know.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.​
What I didn't like: the reality

Sincerely,

Dr. Smith

p.s. This month I had a problem with mt Lenovo Yoga 910, also under warranty. I contacted them and they not only fixed it, that laptop was out and back in five days. It now works perfectly. Good company, Lenovo. Start to finish it was a great experience. Everyone - customer service, Tech, and management were clear, kind, and very competent. While you rushed to duck your responsibilities, Lenovo quickly stepped up to honor theirs. I must remember to include this fact in my next review.

20

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop.
My whole experience is recounted below:

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty.
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it. Karan, the corporate unresolved issues website isn't working. I'll make note of it and make another post later in the week.
Meanwhile I'm going to post this email on the ripped off consumer websites. You probably know most off the same ones I do. 54 emails. That's how many since September.
Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be more clear: DELL ii trying .to duck it's responsibility to repair under warranty. There was a brief attempt by your people to shift responsibility - "there's a spill on the keyboard," I was told. No, I've understood the responsibility that needs to be exercised around electronics since I was five.
If there was a spill then it happened at your shop. After this response the best your team could do is to repeat itself endlessly sans sense or reason though at least two or three promised they would take care of it and then didn't. Generally, the corporate line was towed, in hope that the customer would go away. I know this technique.
I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s. Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna. Of course, the difference between DELL and Nissan is that I've never been sorry I purchased something from the latter company.
I told all your employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a Professor of Communication the campaign isn't going to be taxing.
I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. Don't call me. Fix it or don't.
If so, know I'll continue the campaign until it takes root and I'll have a good technician have a look at the unit so they can tell me what you did. It's not a threat. It's simply my communication plan as expressed in 55 (now) emails and over the course of months. Please don't call me.
To: Karan.Haresh@dell.com Find someone at Dell who can read and ask them to help you process the messages below. The point where I was interested in discussion has long since passed. Once, I had a problem with my Lenovo. Know what that company's team said?
"In three days you'll get a box.Send it in." The difference in corporate practice is stark and perhaps all the consumer needs to know.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.​

20

I bought my Inspirion lap top directly from Dell approx 2 years ago. I had the warranty extended until 8/2018. I have had constant problems with the lap top from the beginnng. One of the main problems was that I could not get the battery to recharge. I took months and many weekend hours to finally find out what the main problem was. The techs in Asia did not know what they were doing. They talk nice...like from a script...but they are very rude and will not admit when they dont know something. I sent the lap top to the DEPOT in Texas 2x to get fixed. Asia was not giving them the right description of the problem. The last time i wrote a "letter" to the depot along with the lap top when I sent it the 2nd time. Basically what they did was replace the adapter/charger and a part. As time when buy, the same problem keep accouring---the battery would not charge. They sent a tech to my home who told me the adapters are made cheap and break easily. I have babied this last adapter but unfortunately about a week ago it started going bad---would not charge the lap top battery all the time. I called customer service who transferred me to tech support. I asked for a new adapter and they refused stating "its working sometimes." I was furious. They kept emailing me and wanting to talk. I told them they had all the information they needed to send me a new adapter and they refused because i stopped the repetious phone calls. It had become Harrassing with no solution to my problem insight. All they had to do was send me a new adapter. I told them I was going to file a complaint. Tonight the adapter will not charge the battery at all. I called customer support who transferred me to tech support. They put me on hold forever which means they refused to talk to me because I accused them of harrassimg me without resolution (no service) and told them I was going to file a complaint. I think the services in Asia are very poor. There seems to be a language problem and a cultural issue as to how to treat people in general. A while ago, a tech told me that there was another adapter that would fit my laptop that was better but a supervisor intervened and refused to send me that one. That is when they sent the tech here in Pittsburgh who told me the part was very cheaply made and breaks often. I am tired of dealing with Asia and would like someone @ DELL to intervene and get me a new adapter asap. If there is a better one I think i am oweed it after going thru this HELL for 2 years. American companies like Dell need to realize they are going to lose customers due to poor customer service and tech support. This experince has been so horrible.

20

Bought a 5559 inspiron in Dec 2016 and have spent the last 8months trying to get it to work right and stay on.
Called tech support many times to only get cut off. (by them or my phone don't know which.)
This laptop has been a never ending source of aggrevation from the first day.
It has crashed (Blue Screen) more times than all my previous computers since 1994 COMBINED!!!!
This thing is a piece of junk. Slow to transfer files, lags at every command, takes MULTIBLE clicks to get to work.
WILL NOT CONNECT TO WIFI 8 OUT OF 10 TIMES I TRY TO CONNECT.
Im using my spare to type this (a N4030 ) as the new one wont connect to wifi at all now
My old desk unit I built in 1996 is more reliable and faster than this brand new 2016 one!!!!!!
CONSTANTLY Crashes with a Netwbw02.sys error
I've BARELY gotten to use this one as I wasn't used to win 10 but could navigate thru ok if it wasn't giving me the damned blue screen of death every time
If this is how you treat customers now Ill never buy another Dell (I own several right now)
Ive always bought Dells but now......????......

My newest one and best one wont work (Inspiron 5559) , your customer service is lacking, tech is horrible to even TRY to understand.
I'm willing to send this to you to fix or whatever.

I await your reply
Kelly Williams

20

Third call to Dell to get my order. They apparently do not have customer service representatives in the United States. After this attempt to get to the bottom of what exactly is the problem, I informed the rep in India that if I do not receive the order in a week I will be canceling. Not happy with Dell.

40

Repeated attempts to resolve tech issues with my Dell all in one have resulted in my having to leave my computer on all the time, or it will take me up to a half hour to get it connected again. I spent 6 hours on line with their technical group, without resolution. Attempts to contact managers has been fruitless. I took it to Best Buy, geek squad three times. They were unable to resolve my start up problems. They claim it is a Dell issue. I spent hours with more hardware and software tech groups. Based upon my experience, I would never buy Dell products again.

40

While in the process of sending me my computer it was determined by Dell staff that I committing fraud because I requested an address change to where I am temporarily living on a job assignment. My home and billing address is in Milton, Florida. This all could have been resolved if just a little effort was put into the issue on the part of Dell. I have been treated rudely, will not answer my emails. Your fraud department tells me this cleared. However I have spent a great deal of money. I still have no computer or any hope of this issue being resolved? Dell at every level has so mishandled this situation. Dell has taken over four days of my life. Please bring this to a prompt resolution. When will my computer arrive. Per the attached the mistake and poor handling of this issue is entirely Dells fault.

20

After the windows 10 update was downloaded onto my laptop, it started rebooting once or twice an hour. I tried resetting it, I tried restoring it, and it just kept getting worse. Not it is totally unusable. I contacted Dell support and we ran a test and the tell me that it now needs a new mother board, when I turn it on it starts to analyze the system, then stops in only a few seconds and goes to auto repair, then stops again and goes back to analyze and goes back and forth that it. When we got it to run the test, it get part way through test and quits. The computer is a Dell Inspiron 3541 service tag FBSL812. I'm very upset about this,as I am disabled and use my computer daily. This update has totally trashed my computer and Dell wants $450 to $500 to replace it.

40

My wife and myself purchased this Dell laptop on 07/04/16 and have had problems getting it to boot up since the purchase. We promptly contacted Office Max about the problem and was told that it was probably a Windows 10 issue that has yet to be resolved. Since then the problem has slowly gotten worse and yesterday ( today being 09/04/16 ) it took 7 attempts to finally get it to boot up. I called Dell support about the issue but was told that only for a fee would they be able to help. I'm not paying a fee to have an issue fixed that has been a problem since the day we bought it. This pc has been babied with limited use and I'm very disappointed with service from both Office Max and Dell to this point. I just want a pc that works properly.

40

I bought a Dell Inspiron 24 5000 series on October 2005 (Tel # in your files is 201 348 8916). The Kaspersky Internet Security resulted in being incapable of stopping virus from entering the system. I had to bring my PC twice to the GeekSquad section for the same reason. We learned (from,a friend of mine that also has Kaspersky) that they have a Kaspersky Complete Security.

This I confirmed by chatting to agent Sheila on 8/8/2015 at 01:56 PM. I am requesting to have the Kaspersky you gave me with my purchase to be substituted for the Kaspesky Complete Security, free of charge. Thanks very much, in advance, for your help in this matter. (They should not provide the Internet Security version since does not have the capability to protect us from a virus. In your records must show when I brought the PC to your shop.

40

I received my Dell Preferred Account balance and results that Dell is charging to me interest rate of original debt from one year ago, and in my balance says. Balance Subject to Interest Rate of $522.39 and they are charging to me of interest of $391.67. Original debt $2000 and I Paid $1500 so I owe $522.39 which mean I already paid $1500 and Dell is charging to me the interest of $2000 and not of $522 that I owe. Something is very wrong and I need that Dell only charge interest for the amount I owe.

A company with the rich history like this shouldn't play games. Common Dell complaints include issues with billing, support problems, and hardware failures. The company was founded by CEO Michael Dell, and remains one of the largest provider of business computers, laptops, and electronics in the world. So they need to get their act together. If you have feedback about a Dell product or service, please let me know.

40

I have an older Dell Venue 11 Pro. The battery swelled causing a crack in the cover plate, OK its old. I called about a replacement cover plate and was told that little piece of plastic was $45 !!!! No way, I declined. Not appreciating being raped I tried to inquire about a new tablet that would be the equivalent or better of what I have. No luck. I then asked if the new Dell backup software would copy programs as well as data. The tablets don't have disk drives so there is no backup software I can reinstall.

This is when I started getting REALLY annoyed. I was told I should buy the new tablet and once I got it to contact tech support to find out what could be backed up! I refused to buy something and then hope it would work. I have plenty of paper weights.

I know outsourcing all the support work outside of the country makes dollar sense. It is nevertheless frustrating not knowing if II am being understood and trying to understand someone from Delhi India over a marginal phone connection. Its even worse when the dollar savings are passed along to the execs for their yachts and golf memberships while I am still being charged $45 for a lousy plastic cover. Suggestion, take away the exec bonuses for a year or two and invest in a decent AI.

I've been a Dell customer for decades but now I feel they have more than used up their loyalty credit. I shall now shop around for other vendors. I realize I'm just a small, tiny part of the Dell revenue but in good conscience I can no longer recommend Dell.

40

On 4/8/2016, I returned a Garmin Vivoactive-Smart Watch (Item # A8262872) to Dell because it was not compatible with my iPhone 4. The order # is 126414431. I have been trying for over a month to get my account credited for the return of this item. I have talked to several customer service reps who have promised to take care of the problem. A case specialist even offered me a $50 discount on my next purchase as an apology for the delay in crediting my account. The service number they gave me was 929531073. Still my account has not been credited for the return.

I even talked to someone in financial services regarding my account. They said they would fix the problem and gave me case ID#4234795. That was over 3 weeks ago. Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problem. The issue still remains. All I want is for my account to be credited for the returned item. Please help me with this issue. All I want is to have my account credited for the returned item.

40

My debit card was jacked to make a purchase. I called them on Tuesday (today is Friday) was passed around about 6 times and hung up on was finally told they stopped the package for delivery and I should have my credit in 4 days. Dell got their computer back but I still don't have my money back! Today is 4 days, I called back and again was passed around 6-8 times and hung up on when I asked for a supervisor! Are you kidding me? This is how you treat poor disabled people who have had their money jacked.

That was my house note and now I am late because Dell told me one thing and wasted 4 days in waiting. Now they tell me to contact my bank? They are liars that can't hardly speak English and rude! If I ever get money to purchase a computer, It will never be with Dell because they suck. So now my mortgage will be late and cost me an additional $30 which I have to pay on a low income! Rude , inconsiderate and rip off! No one with Dell will help me.

20

I purchased a dell vostro 2520 laptop having order Id- (1345116225) worth Rs 26,320 with 3 years warranty through snapdeal. However, my warranty ended on 4th February 2016. Ideally my warranty should have lasted till 21st may 2016.

20

I have been trying for weeks, to get an answer to my question. Dell ahs the worst customer service I've come across. This computer was a gift, and I don't have anyone I can ask why they make it almost impossible to play a CD or download from one. My computer is a desktop. I'll never purchase anything else from them nor will I recommend them to anyone. I will gladly inform people what a horrid customer service they have.

40

I purchased a all in one (890) computer from Best Buy in Boise, Idaho approximately 2 months ago. I was contacted by a representative from your firm about a life time computer service for $650.00, plus an additional $50.00 per computer. I added three more service contracts for an additional $150.00. I have paid all but the last installment.

Recently I have tried to use this service and have had little success even though I have left messages at the request of your online recording. I do no find the service unsatisfactory. I have had to use local service providers;furthermore, I find now that the information provided has not been complete or accurate. If you check the record on this machine Please cancel this contract and refund the money.

20

Purchased dell desktop computer year and half ago. It will cost $436 to repair your lousy product. First and last purchase of a dell. First and last purchase from best buy.

40

I got the new Microsoft 10 program with my new Dell computer. I had hoped it would feature the same basics as my older version.I had quite a time figuring out where programs were located and where my photos went when I uploaded them. I had bought a CD with Microsoft Office for my older computer and had hoped I could use it with the new one. No. Microsoft would rent me a version. Then there is a charge for protection from malware, adware and viruses. Now I discover there is also a charge for a backup for my data and if I do not buy this, everything that has been backed up for free, may be permanently lost. I am on a fixed income and cannot afford all the extras to make the computer useful to me in addition to the cost of Internet. I doubt I will ever buy Microsoft again.

20

I bought this computer last fall. Within 8 weeks it was no longer charging. First the computer diagnostics told me I needed a new cord. Even though I thought I was using the cord that I had been shipped, I tried to buy another one in local stores (an afternoon shot). Then I ordered one online ( wasted money), because when it arrived, I got the same error message that I had been getting. The machine registers that it has been plugged in but does not accept a charge. I called India - waited while we worked through the guy's script - and he decided my battery was dead so I got a new battery shipped and a repair guy showed up to repair it.

Repair guy was ok but the battery still wouldn't charge - so he called India and waded through the guy on the other end and we ultimately got the part shipped that he thought he needed. Repair guy came back and installed it and now my computer would accept a charge. A day or two later (Jan 30), I flew to Mexico. The computer was working on airplane mode during the flight but would not boot up once I landed. I had to buy another computer in Cuernavaca because I needed one for the work I had gone there to do ($400 out of pocket). I got back to the states (mid February), waded through another of those script call to India things, and the guy in India decided I should ship it to you.

Ok - it was returned to me able to turn on - a good thing - but the sound wasn't working. A ran some dialogue box which says some part is defective. It only works with the ear phone plugged in. I don't want to send it back and deal with India again - It's not the India part that's irritating it's talking with someone who's reading from a script so we have to wade through their whole script before I can discuss the issue. And their scripted comments repeating back to me what I told them and their "Don't worry I'm going to help you with that." which is another line on the script.

Anyway - I don't want to mail it in again and have to take time with a third visit from a repair man. And now - this morning - I am again getting the signal that the computer is plugged in but not charging. I got a lemon. I want a replacement and I want $450 for the unnecessary cord I bought because your system told me the wrong thing to buy and the computer I had to buy because this one wouldn't boot up.

I bought a Dell because you guys have a reputation for having an excellent service contract. But it appears to me you have made a business decision to make a poor quality product and cover the one's that won't function with your service product. I would rather pay a little more and get a product that doesn't need repairs all the time.

20

Purchased an Inspiron 11 laptop in Dec., 2014, and have had multiple problems. In Nov., 2015, while still under warranty spent hours on numerous phone calls tried to get help. Worst consumer, help and service departments ever. Constantly transferring calls to people who don't speak or understand English well all the while thanking you for calling Dell. I am trying to get their legal department in Texas and no one has the phone number! I am going to sue them but they are making it very difficult.

60

I own a dell precision m6500 and was wondering if this item was ever recalled? have had nothing but problems , constant freezing, went online and discovered I'm not the only victim. I am not an it person but I've had it people work on unit and they say just to replace it. I need a new unit now and wonder if some type of credit would be issued toward a new improved version.

40

Purchased an all in one had a crash and tried to use dell restore to original. Program failed before completion and all apps not restored as well as sluggish performance. Over 10 hours on phone today 01/04/16. Talked with tech support 0102/16 for two hours and went thru diagnostics and they could not repair and refused any further help. This unit is still under warranty and is less than 6 months old. What do you do?

60

I recently purchased a Dell Inspiron 11 series 3000-3157 tablet as a Christmas present. After opening the box and turning the monitor on a blue line appeared in the left corner of the screen. I immediately contacted Dell customer service about the problem and wanted to exchange it. During the course of 1 hour and 2 minutes I spoke to 3 different people and that time of this email was still on hold to speak with a fourth person in the exchange department.

40

I am a very disappointed customer from India who purchased a notebook of dell 30 days ago. The notebook had faulty motherboard as audio port was not responding. I wrote an email to support team where a complaint id 921182299 was given to me on 06-Dec-2015. I tried calling all customer support numbers and none of them worked.

I tried calling all support numbers from Dell website and none of them worked hence I wrote on social media about this issue and then a lady (Named Sabina) from support team asked me to perform couple of troubleshooting steps to identify the fault. I performed every possible step and replied that nothing worked and she promised me for an onsite support which never happened.

There was no option left for me hence I went back to my reseller and reported about the fault ,and then a guy called support number from their end and logged a complaint 921211437 on 12-Dec-2015 and again I was promised for an onsite engineer visit on Monday which never happened. I am extremely disappointed now that I purchased your product which was faulty from day 1 and gave me trouble further and none of your support member helped me even though I had warranty on this product.

40

I was contacted by one of the scam companies indicating my computer had issues. Because they had my DELL service tag number for my computer I contacted DELL. I also within minutes started seeing a warning regarding a "Trojan" virus. I was concerned my computer safety had been breached and had a virus uploaded. I worked with the DELL technical support person who scanned my computer (which found no virus) and talked me into purchasing the Dell Concierge serves as well as adding the hardware warrantee to my computer which resulted in close to a 400.00 purchase that was put on my DELL account. A scanning program apparently was added to my computer. This program frequently made changes to the configuration of my computer such as changing my default search engine. I do not want the "bing" search engine on my computer with all the "child" inappropriate and junk new info where my children can just see or click links for. I prefer the basic "plain" google search engine without advertisements.

I also noticed during peak hours of using my computer that I would get a notification from the DELL concierge service that asked me to make changes to my hard drive. Which looks like DELL was accessing my computer remotely without permission. I worked with Dell Concierge services multiple times to try to get this aspect and as well as try to resolve a new issue of not being able to understand the technical support people. I asked about escalating my service to a supervisor and this was supposedly done but learned later it was not. The person on the phone made a mistake and stated they has already spoke to me which indicted the issue had not been escalated. When I told the person on the phone I believed they were dishonest I asked about another escalation and was told the call could not be given to anyone else at DELL. After searching extensively to find a corporate number at DELL and finally talking to someone else my only recourse was to cancel my DELL concierge serve and request a refund.

At this time I was informed I could not contact DELL anymore for technical support. I had to question this twice in order to get them to clarify that I in fact could contact DELL technical support for computer issues and that I was just cancelling the concierge service. DELL really needs to have a technical support group for each country they are in. It is really hard to talk to a person from INDIA or the Philippines over the phone and know you are understood or understand them. I have friends and family from both places and I don't have problems with them. I just think they need to make better choices in those they do choose. Only result...refund of my money...computer left with same issues and minimal support. I have been a long time DELL customer and made many purchases with DELL...DELL you have lost my loyalty and I will no longer recommend DELL for anything. This company is too hard to deal with and there is no Corporate support or connection available.

40

Called Dell Tech Support after purchasing 3 laptops. The software installed in the computers keep shutting down our router when switching websites. Tech was from India, barely understandable, and after and hour of remote review attempted to sell us a software service plan for $300 annually. Used bogus website identified issue that I resolved immediately after terminating contact. Would not attempt to fix the problem until we paid them. Also refuse to disconnect for extended period after being told we had no interest.

40

During the last two weeks of October 2015, I was contacted on my cell by a heavily accented (Indian) female telling me she is with the Dell Computer Support Team. She wanted to access my computer since it appeared that it has been invaded with adverse data. I consented but due to my not being able to fully understand her and we were getting nowhere. She passed me on to a male Tech whom I also could not fully understand and he passed me on to another male Tech. He was little more comprehensible but he also not able to enter my computer. We were disconnect or more likely he hung up. Two days later, I received another phone call from them. Though I understood this male Tech a whee bit better, we also could not get him connected to my computer and after many frustrating minutes (39), I hung up. And, I just wanted to forget about whole mess. Then I was scammed for $300! Beware.

40

Since 10/19/2015 I have been working with dell support. Today's date is 10/28/2015 and my complaint to customer service call went horribly. I believe they should listen to all the recorded calls because too many lies have been told. The last call the Dell part is out of stock. What has happened to next days service that they tout - another lie! I want my computer taken back and my money refunded from Dell corporate offices.

40

I bought a Dell laptop on the 22nd of Sept. and it quit working just tonight. Called the Logan Walmart 2610 and when they finally answered the phone I was told because it had been just 3 days longer than the 15 days they say I had to return it that they could not do anything about it. This policy stinks. This laptop cost me $499.00 plus tax and they won't even exchange it for me. I did not want any money back just another laptop. I have spent over $1,500.00 in the last 3 weeks and planned on spending a lot more. Customers are not told that they only have 15 days to return items purchased in the electronics dept.

There have been people that have gotten their money back after several months because they are friends with people at the store. The management team are rude and have bad attitudes and don't care if people come back and shop at this Walmart. I want to know if people will be able to return electronic items after Christmas that they have purchased on black Friday or will they be told no? I know that I will not shop for Christmas presents at Walmart for fear they cannot be returned after Christmas. When you spend that much on a laptop there should be more than 15 days to return it if it quits working. Walmart's return policy sucks.

60

I ordered a computer on 8/17/15 and I told he person I needed it by 8/20/15 When I recd the invoice it showed part coming on the 18th and the rest to be shipped out on the 25th I called Susan back she called me back and assured me it would be here the 20. Today I called to see when it was to get here and it will not get here till after the 25th After a 30 minutes on the Phone I still have not been able to get anything done. I was on hold approx 25 minutes out of the 30 I was told I could not speak to a manger until I got upset and then he transferred me over but had to wait another 19 minutes before I got one which was for nothing. I just ordered a computer desktop from you and I feel that if this is the way Customer Service helps I need to return the one I got and canceled the order on the one coming. I have spent about a hour to an hour and half on the phone about this problem.

40

I bought a HP Slimline for $319.42. It did not perform well and I returned it to the store on 12/09/15 The store did not have a replacement and I picked out a Dell 20" All-in-One and paid $277.82 difference. I was out of town and did not use the Dell from 03/09/15 to 06/28/15. The Dell computer needed a "Hard Drive" replaced. It was returned to me on 07/16-15. Now on 07/19/15 the same computer is "DOWN" again and the Pre-boot system say's the "Hard Drive" test was unsuccessful again. Now I have spent a total of $597.24. and still don't have a working computer. I am most unhappy with the staff at the store as the Geek squad just wanted to sell me a $200-350.00 contract. I had purchased a warranty on both computers.

40

My Dell Revue 8 tablet which is under a year old, kept saying shutting down. I couldn't fix it. I called Dell and spoke to someone who had a very bad connection. He said I had to pay $149 for a security package in order for them to send me a new tablet. He also said someone from customer service would call me within 24 hrs. Didn't happen. I called again the next day and spoke to a woman who said I had to pay $99 for a replacement tablet because of the cost of the technology. I paid 349.00 for a tablet less than a year ago and now you want another $99 to replace it. I'll buy another brand and put a 3 yr warranty on it for under 50.00. Never doing business with Dell again.

40

My husband purchased my Dell Inspiron 17 in October 2014 as a Christmas gift for me. I open it on Christmas and discovered the computer was moving very slowly (not my internet service) the wireless connected and disconnected every two to three minutes. The touch pad didn't work properly. I called Dell support and allowed the technician work remotely on my internet issue and check the touch pad setting. After 2 hours I was told the issues had been resolved. I tried to use the laptop and became frustrated because the internet sites had add ware now, the computer was moving slowly and the touch pad continued to not work properly. I was forced to use my old computer until I was unable to use it anymore. I called support once again. During this call I was told I had a software issue and it was not covered under warranty. They immediately went into their sales pitch and assured me that paying an additional three hundred plus (close to four hundred dollars) they would be able to fix the issues and I would have a one year warranty for software.

They took access of my computer and downloaded multiple programs and drivers. Once again the computer worked a couple of times but the issues was not fixed. It was a temporary fix. I finally called Dell Support to advise I wanted this new laptop replaced because of the issues I continue to experience. I was told I was not eligible for a replacement, exchange. I was required to allow them to work on it remotely again to diagnosis and fix the problem. At this point, I advised no I would not be wasting anymore of my time on allowing them to try to fix the computer since the last two efforts didn't resolve the issue and cost me an additional three hundred plus dollars for service that I shouldn't need for a new laptop. Instead of really trying to honor my request, they continued to enforce we must take access you can't have a replacement.

My final thought of Dell is I will never purchase another Dell. I will not recommend it to my family or employer anymore. The support team emphasized but didn't listen to what I was requesting their only focus was to transfer me from person to person without really understanding I work remotely and expected to have a reliable laptop to perform my job. It is sad Dell didn't work with me since they had documentation of the calls and support I received. My computer of 8 months has been a nightmare. It is really sad Dell does exchange or replacement a laptop to a customer who had tried to work with them to fix issues on a newly purchased laptop. Trashing my 1400.00 plus 400.00 down the drain. SAD!

20

Purchased a Dell XPS 27 on 8/21/2015. The purchase included premium support. On 4/28/15 I was unable to boot this computer, which has everything! I contacted Dell to provide support. They tell me that there is a hold on my service contract because of a disputed charge of $193.33. I have spent a lot of time on the phone with the service team and many departments in India and the Philippines about removing this hold. To no avail.

I have no way of fixing this, because I have no way of proving that I do not owe this money. No one wants any documentation, which I have. I have already proved that I do not owe this money to Capital One Visa. I have proof that the error is on Dell Sales department, who incorrectly charged me for this amount.

My suggestion to anyone is do not purchase a Dell!!! I certainly will never do that again, nor will any of my companies do that.

40

I have Dell's Concierge Service, a hardware warranty, and a software warranty with Dell. So they have contracted to fix anything that goes wrong. The fist time my computer crashed, they sent a technician out here three times before they finally gave up on fixing the machine and provided me with a refurbished machine. It crashed two weeks before the warranty expired. Dell screwed up with their Planned Obsolescence. It took me two months to get a refurbished machine. When the refurbished computer crashed, they again sent a technician out here three times. This time they gave me a new machine. But two months later, they either cannot or will not get it to work properly. They tell the BBB that they cannot reach me by phone. In fact they call me and hang up when I answer.I have spent over 30 hours on the phone with them, previously, with the lower level technicians, who are worthless and crashed my new machine. Finally got it escalated to the BBB Retention division. Sanjay was initially helpful and knowledgeable, but now Sanjay lies about his efforts to contact me and assist me. I want them to send a technician out here to fix the machine. I've wasted enough of my time.

40

They will not admit my pc has a hardware problem covered under the warranty.

40

I called Dell’s Support twice requesting an Owner’s Manual for my newly purchased Inspiron 15 laptop. The person I spoke to asked me why I wanted one. I am 69 years old. This new laptop is my second computer in 13 years. I was very satisfied with my old Dell. But Microsoft discontinued XP. I need something I can refer to. Your support agents just keep telling me to go on line. That is all right if I knew how to navigate my computer. I need an owner’s manual for my new computer. I never heard of an appliance not being sold without an owner’s manual let alone a computer. Please help. I do not feel my request is outrageous.

60

I have place this order (582282873) for two Dell 23 Touch Monitor – P2314T Delivers by Wednesday, April 23, 2014 $854.98 they are $427.49 each. These same monitors are on sale for this price $319.99 with order of the XPS 8700. This is the order number for the XPS 8700 (582282824). I order it at the same time. This the price from the Dell website: (Dell 23 Touch Monitor – offer: Save $130 $319.99 P2314T Limited time)

All I wanted to do was offset the $215.00 price with the cost of more memory or whatever else that could be ordered. to make my purchase. I have called you customer service line and have asked for a supervisor to help with this problem. I have sent emils to the person that made the order: Your Sales Professional: Gerrit Clemence / Gerrit_Clemence@DellTeam.com (800) 456-3355x 4167854. And I have sent an email to a supervisor in Round Rock TX.

40

I have had to apply for a credit card twice from Dell. Each time I use the card and stop using it for a period of time, the account is closed. This causes a hardship on the consumer. When I need to purchase items, my account is closed. I started a business and need items for it. Just last night I called to replace the mouse that came with my laptop you built for me.

I could not even do that. I think its unfair to close people account just because they don’t use the account for a period of time. It does not mean that they don’t want to use it at a later time. Is there some way you can correct that from happening? Or am I the only one that has a problem with this?

20

I ordered a Dell laptop around Thanksgiving on line, they emailed a quote for the laptop I wanted, seemed they had missed a few items and I answered on the quote form as to wat was missing. Ordered was entered and I was told the computer would be shipped in about a week and I would get a prepaid debit card for $100.00. I checked my email daily and checked Dell on line about my order but it stated that order was in processing. I called salesperson after another week and inquired about my order. It seemed order was “stuck” in system and was not yet processed, said I would have to reorder, price for system I wanted had changed and card was no longer available either.

I reordered computer and rec’d discounts totalling $100.00 supposedly. I had originally was told I could upgrade to a 24″ monitor for additional $30.00. When I rec’d order, I was invoiced for computer and $239.00 for 24″ monitor. I called support and talked with an East Indian person from India. I couldn’t understand him but at end of call he said there was no problem with order. I called Dell in US and was told there was no problem with order. They said that they could not bill per the quote and had to bill monitor separately to get close to quoted price. I told them I was short a Corel Paintshop I had ordered but they said since I ordered Adobe Photoshop they didn’t think I really needed. Corel.

The price charged did not indicate the Software I ordered but was close to quote issued including software. Again I was told there was no problem with order. No problem for them because they charged me for software I did not receive so they could charge me for quote. $$$$$ Computer was manufactured in China, assembled in Mexico, support was in India and billing was in Round Rock, Texas. I ordered a Dell computer several years ago but this computer was nowhere near the quality of the computer. I guess they are doing what they have to do to profit including shorting me with computer order.

Cheap Product, lousy tech support and incompetent sales and customer service. Leaves just a little to be desired.

20

Repeated misrepresentations by Dell concerning delivery date for on-line purchase of XPS 8300. Canceled order on 1/23/12 following 1 hour of “customer support” thru India & El Salvador agents. During on-line checkout, delivery was stated as 1/16/12. Within 7 days, represented delivery date was changed – first to 1/20/12 then to 1/27/12. As of today (1/23/12), on-line order status still shows delivery by 1/27/12. But now told by “customer service” that delivery date is in fact no sooner than early March 2012. Dell also charged AmEx card in full prior to shipment, without authorization.

I would have never ordered the product had Dell given an accurate delivery date. Dell has wasted my time and negatively affected my business/law practice.

40

My boyfriend and I ordered a desktop computer for a shceduled delivery of Thursday 07/28/2011 and the deilvery was @5:40pm Friday the 29 of july. I can live with that. We were told the debit card would not be charged until September 15/2011 becuase this is the second rental for us. The computer that was deolvered has to have a new hard drive aparently it is used and when they wiped the system they removed the Dell emergency backup files no office program and I have to pay for a computer that is useless! They will not give any discount i am livid if i cnnot get ahold of the tomorrow im filing theft charges disputing the charge and anything else i can think of. I have to pay thousands for a computer that is useles!

60

I tried through DELL to get credit for a new computer on credit. Dell said they ran a credit check and said I had no credit. Not true I have had a unsucured loan for 8 years with a loan co, I just got a home loan approvel and I am in my new home for 3 months. I have nothing on my credit other than these two loans and a credit score of 640. Dell says I have no credit, they better take a look at how they decide who has bad credit and good.Ill not buy a computer from dell if this is how they treat people. I called Dell and I could not get one real reasion why I was turned down. At least on the phone talking to dell I could hear them breath and thats about it.

40

I purchased recently an new dell Inspiron Duo. I has previously owned a dell Inspiron laptop and had it for over 5 years. The biggest reason I made a purchase again thru dell is that my company (which is one the largest companies wordwide provides employees a employee purchase program thru dell). Anyway I was sent the wrong type of dvd player and I didn’t realize it until I was trying to get my real player to burn a cd. I could sit hear all day and go thru the details about the terrible dell customer service and how between being hung-up on and bounced around like a hot potato that they didn’t take any responsibility and didn’t even want to make any type of a compromise.

I let them know I will never ever, ever ever purchase another product from them and have already at this point successfully talked 2 colleagues out of purchasing a dell and said dont bother.

40

My dell laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Dell assured me that the problem was still Adapter/Battery. Researched problem was defective motherboard. Fought to send it back, since it was under warranty. Computer returned with new battery and adapter. After a month or two. Laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Out of warranty. My problem. I will never— NEVER —- use Dell again. For home or company.

20

Dell’s service in general is bad. I ‘ll take it a step further and say that I am completely disgusted with Dell’s Software dept. I had to buy a maintenance contract for a year and this is what comes with this paid service-total incompetence and lack of consistency. Every support person I’ve talked to in the software dept, has been rude, not returned follow up calls for the most part or called back on the wrong day. I have been talked to in the most abusive tone with an equally shitty attitude, very condescending and argumentative. I have spent thousands of dollars at Dell…had I only known that it would all prove to be one of my worst investments in a company…

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